Akuvox IP Phone R50P User Manual
Contents
1. Disabled bal 46 Sections Description Forward Transfer To display and configure Forward setting Note There are three types of forward Always Forward Busy Forward and No answer Forward Always Forward Any incoming call will be forwarded in any situation Busy Forward An incoming call will be forwarded if IP phone is busy No answer Forward An incoming call will be forwarded if it s no answer after a specific time Call Waiting To enable or disable Call Waiting Call Waiting Enable If enabled it allows IP phones to receive a new incoming call when there is already an active call Call Waiting Tone If enabled it allows IP phones to play the call waiting tone to the waiting callee Auto Redial Auto redial allows IP phones to redial an unsuccessful call for designated times within designated interval Auto Redial To enable or disable auto redial feature Auto Redial Interval Determine the interval between two consecutive attempts Auto Redial Times Determine how many times to redial DND DND Do Not Disturb allows IP phones to ignore any incoming calls Return Code when DND Determine what response code should be sent back to server when there is an incoming call if DND on DND On Code The Code used to turn on DND on server s side if configured IP phone will send a SIP message to server to turn on DND on server side if you press D2. User Name To configure user name for accessing LDAP server Password To configure password for accessing LDAP server Name Attribute To configure which name attributes should be feedback from LDAP server Number Attribute To configure which number attributes should be feedback from LDAP server Display Name To configure display name on Phone UI when there is any searching result from LDAP server Max Hits To configure the maximum size of result response from LDAP server Search Delay Time To configure delay time before initiate LDAP searching request after you input a value from Phone UI Note For setting details please consult with your system administrator for further information 5 20 Phone Book gt BroadSoft Path Web UI gt PhoneBook gt Broadsoft 62 Sections Description Broadsoft PhoneBook To display and configure Broadsoft PhoneBook settings PhoneBook Item To select specific item to configure Display Name The name displayed at IP phone s LCD screen when accessed via Phone UI Server Address Broadsoft PhoneBook server s address Server Port Broadsoft PhoneBook server s port User Name Username used to access Broadsoft PhoneBook server Password Password used to access Broadsoft PhoneBook server Note IP phone supports at most 5 Broadsoft PhoneBook items For Broadsoft PhoneBook s server address port username and password you need t
3. Rport Remote Port if enabled it will add Remote Port into outgoing SIP message for designated account 5 4 Network gt Basic Path Web UI gt Network gt Basic 39 Sections Description LAN Port To display and configure LAN Port settings DHCP If selected IP phone will get IP address Subnet Mask Default Gateway and DNS server address from DHCP server automatically Static IP If selected you have to set IP address Subnet Mask Default Gateway and DNS server manually PPPoE Use PPPoE username password to connect to PPPoE server 5 5 Network gt Advanced Path Web UI gt Network gt Advanced 40 Sections Description Local RTP To display and configure Local RTP settings Max RTP Port Determine the maximum port that RTP stream can use Min RTP Port Determine the minimum port that RTP stream can use SNMP To display and configure SNMP settings Active To enable or disable SNMP feature Port To configure SNMP server s port Trusted IP To configure allowed SNMP server address it could be an IP address or any valid URL domain name Note SNMP Simple Network Management Protocols is Internet standard protocol for managing devices on IP networks TRO69 To display and configure TR069 settings Active To enable or disable TR069 feature Version To select supported TR069 version version 1 0 or 1 1 ACS CPE ACS is short for Auto configuration serve
4. Headset mode New voice message New text message Missed calls HED 10 2 Installation 2 1 Check package contents Please refer to the package list below to check the completeness of package Name Quantity SIP Phone unit handset RJ 9 Cable Power Adapter RJ 45 Cable Stand PlRl R TR le RB Quick installation guide 2 2 Connection diagram POE SWITCH Power socket 11 2 3 Installation Steps Step 1 Connect to the power Connect the provided power adapter to the Power port and plug the adapter into an available power outlet The LCD will display Initializing Please Wait Note1 Never use a power adapter other than the one provided with Tiptel3210 Note2 Only Internet port supports POE Step 2 Connect to the Internet Connect one end of the RJ 45 Ethernet cable to the Internet port at the back of the Tiptel3210 and the other end to wall network jack Step 3 Connect the computer Connect one end of the RJ 45 Ethernet cable to the PC port at the back of the Tiptel3210 and the other end to the Ethernet port on your computer Step 4 Configure the device Launch the web browser on your computer and enter the IP address of the phone into the address bar The login screen will appear if the address is correct Enter the user name and password to log into the web console NOTE Each phone has its own IP address you can c
5. Account gt Basic tiptel Ge SIP Account Nee Status Registered Max length of characters for input Account Active Enabled v box Display Label 101 255 Broadsoft Phonebook server Co Ss b Phonebook URL 8 Register Name 101 AUTOP Manual Update Server URL User Name 101 SUISSE Ta Password Warning SIP Server 1 Field Description Server IP 192 168 10 152 Port 5060 Registration Period 1800 30 65535s Submit Shortcut SIP Server 2 E Server IP Port 5060 Registration Period 1800 30 65535s Outbound Proxy Server Enable Outbound Disabled v Server IP Fort 5060 Backup Server IP Fort 5060 Transport Type Transport Type UDP v NAT NAT Disabled v Stun Server Address Port 3478 WS AD Sections Description SIP Account To display and configure the specific Account settings Status To display register result Display Label Which is displayed on the phone s LCD screen Display Name Which is sent to the other call party for displaying Register Name Allocated by SIP server provider used for authentication User Name Allocated by your SIP server provide used 35 for authentication Password Used for authorization SIP Server 1 To display and configure Primary SIP server settings Server IP SIP server address it could be an URL or IP address Registration Period
6. ring tones selectable 5 Remote Phone Book URL supported Call Pickup Group Call Pickup Speed Dial Intercom Daylight Saving Network Packet Capture Country Ringtone Signal Direct IP call Auto Answer Hotline XML Browser Hot Desking Keypad Lock Action URL URI Multi Languages Default English and Simple Chinese IP PBX Features Dial Plan Wideband Codec G 722 SMS voicemail MWI message Notification Wideband Codec G 722 Narrowband Codec G723_53 G723_63 G726_32 PCMA PCMU G729 G722 VAD CNG Echo Canceller Full Duplex Speakerphone Network Features SIP V1 RFC2543 V2 RFC3261 Static IP DHCP for IP configuration 3 DTMF modes In Band RFC2833 SIP INFO HTTP HTTPS Web Server for Management NTP for Auto Time Setting TFTP FTP HTTP HTTPS Protocols Administration Features Auto provisioning using FTP TFTP HTTP HTTPS PnP Dial through IP PBX Using Phone Number Dial through IP PBX Using URL Address Configuration Managements with Web keypad on the phone and Auto Provisioning SNMP TRO69 Security Features Support HTTPS SSL Support SRTP for Voice Data Encryption Support Login for Administration SIP Over TLS 1 3 Keypad gt Keypad LED and function key definitions gt Keypad Description Key Key name CARO Navigation Sr lt 2 Soft keys 1 2 3 4 Home Book Function Description Assists y
7. History Press the Option soft key to select Delete all to delete all the calls log from the History 4 5 System Customizations 4 5 1 Programmable keys 1 Press the Menu soft key in the Idle interface access Menu gt Features gt Programmable keys 2 Select the programmabke key you will set and press the Enter soft key 3 Select key style in the type area 4 Input suitable value in the label area 5 Optional Select the relevant account in the account ID area 6 Optional Input suitable value in Value blank 7 Press the Save soft key to save or the Cancel soft key to cancel 4 5 2 SIP Account management 4 5 2 1 Register an Account Register an account via phone interface 1 Press the Menu soft Key to enter setting interface to select Advanced setting input password password admin to enter the Account setting 2 Press Enter key to enter the account activation status area 3 Input the label display name register name account password and SIP separately 30 4 Press the Save soft key to save or the Back soft key to cancel 4 5 2 2 Disable an Account 1 Access Menu gt Settings gt Advanced setting gt Account password admin 2 Press Enter key to enter the account activation status area 3 Select Disable in the account active status area 4 Press the Save soft key to save or the Back soft key to cancel 4 6 Basic Network Settings Through the Basic Network setting you c
8. length of characters for input box 1 2 LI 255 Broadsoft Phonebook server 3 address 4 CH 127 Remote Phonebook URL amp 5 e AUTOP Manual Update Server URL 6 1 63 The rest of input boxes z o S 8 e Warning e Field Description Submit Shortcut Rules Modify gt gt Area Code Code Min Length Mar Length Sections Description Rules Allow user to select Replace rule or Dial now to display or edit Rules Modify Allow user to modify selected rules information for replace rule you can modify related accounts prefix and replace Area Code Area codes are also known as NPAs Numbering Plan Areas They usually indicate different geographical areas within one country If entered numbers match the predefined area code rule the IP phone will automatically prefix outgoing number with area code Note There is only one area code rule supported 5 14 Phone gt Dial Plan gt Dial Now Path Web UI gt Phone gt Dial Plan gt Dial Now 54 ES oe ag wm bk wn ri Sections Description Rules Allow user to select Replace rule or Dial now to display or edit Dial Now Delay Allow user configure dial now delay time for dial now It means user can configure the IP phone to dial out the phone number automatically after the designated delay time if it match any dial now rule Rules Modify Allow user to modify selected rules information for dial now rule user can modify related accounts
9. messages checked 3 Check voice message via phone interface Access Menu gt Message gt Voice Message gt New Message The LCD displays new messages and old messages of current account 24 Ee ee 2 Select the account you will check and press the Connect soft key to check voice message H 00 00 05 Trans Hold New Ca 25 4 Settings 4 1 Basic Settings 4 1 1 Language You can change the language through below method Press Menu gt Settings gt Basic Setting gt Language 4 1 2 Date amp Time 1 The IP phone displays Time and Date in Idle status You can set the Time and Date obtain from SNTP server automatically or you can set the time and date manually 2 Set SNTP via phone interface Access Menu gt Settings gt Basic Setting gt Date amp Time gt SNTP Setting 3 To set the date amp time format via the phone interface access Menu gt Settings gt Basic Setting gt Date amp Time gt Format Setting Access the Time Format in Format Setting interface then press the Left or Right key on the phone keyboard or the Switch soft key to select the time format 12Hour or 24Hour Inthe Date amp Time Format interface press the Up or Down key on the phone keyboard to access the Date Format Press the Left or Right key on the phone keyboard or the Switch soft key to select the date format to process setting The phone supports four Date formats The selected date fo
10. phone s MAC address is 0c1105888888 Note AES is one of many encryption it should be configure only configure filed is ciphered with AES otherwise left blank AutoP To display and configure Auto Provisioning mode settings This Auto Provisioning mode is actually self explanatory For example mode Power on means IP phone will go to do Provisioning every time it powers on System Log To display syslog level and export syslog file Syslog level From level 0 7 The higher level means the more specific syslog is saved to a temporary file By default it s level 3 Export Log Click to export temporary syslog file to local PC PCAP To start stop packets capturing or to export captured Packet file Start To start capturing all the packets file sent or received from IP phone Stop To stop capturing packets Note IP phone will save captured packets file to a temporary file this file maximum size is 1M mega bytes and will top capturing once reaching this maximum size Others To display or configure others features from this page Config file To export or import configure file for IP phone 5 23 Security gt Basic Path Web UI gt Security gt Basic 66 Sections Description Web Password Modify To modify user s password Current Password The current password you used New Password Input new password you intend to use Confirm Password Repeat the new
11. talking Input the number you want to transfer to 2 Press the OK key on the phone keyboard or the Dial key to make a call 3 Press the Trans soft key to finish transfer after the other person involved answer the incoming and with consultation You can finish transfer via putting down the handset or press the Cancel soft key to cancel transfer if you currently use handset to make or answer a call 3 9 Conference You can use the Local conference feature to hold a 3 way conference by pressing the Conference soft key to invite the current talking line and the line on hold to attend the conference The Local conference feature of IP phone Tiptel3210 can invite two parties at most to attend conference The conference type of IP phone Tiptel3210 is Local conference with default 1 Create talking with first party 2 Press the New soft key to create a new talking 3 Press the Back soft key of dial interface to hold talking with first party 4 Input the number of second party and press the OK key on the phone keyboard or the Dial key or the Send soft key to make a call When the second party answer your call inquire whether they want to attend conference 5 Press the Conference soft Key to start 3 way conference 6 Press the Split soft key to split to two lines standalone talking then this two parties talking are under Hold status 7 Press the Resume soft key to resume the current talking 8 Press the Cancel soft key or the S ke
12. the number 4723 to call in and out logout after leave Se 2404984721 10 28 09 an 07 02 2014 DND Menu The host ip phone number is 2404984721 Hoteling Login 1 2 Hoteling Logint2 23 User Name Password 2404084723 P o E Cancel 123 Delete Enter Cante elete Enter Press GuestIn softkey to login the extension number 4723 and password 21 Se 23 10 39 11 an 07 03 2014 DND Menu The extension number 4723 is ready for use 3 20 Application 3 20 1 Text Message The IP phone Tiptel3210 can send and answer text message The phone will make a Du sound and a twinkling message icon will appear d Tery 11 44 09 an 07 02 2014 E E en Note Not all servers support message feature Read Text Message 1 Access Menu gt Message gt Text Message gt In box 2 Press the OK key on the phone keyboard or the Enter soft key to enter the Text Message interface Press the OK key on the phone keyboard or the Enter soft key to enter the in box interface 3 Select the message you will read and Press the OK key on the phone keyboard or the Enter soft key to read Send Text Message 1 In the Idle press the Menu soft key 2 In the mail menu interface press the Down Key on the phone keyboard to select Message press the OK key on the phone keyboard or the Enter soft key to enter Message interface 3 In the Text Message interface select New Message Press the OK key on the pho
13. 2 Ring Tones 1 The Ring Tone refers to incoming ring tone which reminds the user that new call is coming with the phone The IP phone Tiptel3210 supports phone ring tone to distinguish the incomings from other near phones ring tone At the same time the IP phone Tiptel3210 also support setting specific incoming ring tone for contacts 2 To set the ring tone via the phone interface access Menu gt Settings gt Basic Setting gt Ring Tones 4 3 Phone Book 4 3 1 Local Phone Book The Local Phone Book is used for storing the contacts names and number The Tiptel3210 can store up to 500 entries contacts You can add edit delete search or call any contact from the Local Phone Book 4 3 1 1 1 Add contacts manually Add contacts manually from the Local phone book via Phone interface Press Phone book gt Local phone book gt Add to Contacts Select the relevant group For example contacts and Press the OK key on the phone keyboard or the Enter soft key in the UI to enter All Contacts 1 Press the Add soft key to enter the Add Contact interface 2 Input name in the relevant area 3 Press the Down key on the phone keyboard to input the office number in the relevant area 4 Press the Down key on the phone keyboard to input mobile number in the relevant area 5 Press the Down key on the phone keyboard to input other number in the relevant area 6 Press the Down key on the phone keyboard to enter Accoun
14. 29 07 106 192 168 10 152 103 103 192 168 10 152 1 11 Received 2014 07 30 16 28 26 106 192 168 10 152 103 103 192 168 10 152 D 12 Received 2014 07 30 16 28 19 106 192 168 10 152 108 109 192 168 10 152 O 13 Dialed 2014 07 30 16 27 48 106 192 168 10 152 Unknown 103 192 168 10 152 14 Dialed 2014 07 30 16 12 42 106 192 168 10 152 Unknown 103 192 168 10 152 15 Diad 2014 07 30 16 12 49 104 192 168 10 152 Unknown 103 192 168 10 152 o WC ER ve E CG Delete ai Sections Description Call History To display call history records Available call history types are All calls Dialed calls Received calls Missed calls Forwarded calls HangUp To click to hangup ongoing call on the IP phone Note For HangUp feature you need to have the remote 60 control privilege to control IP phone via Web UI Please refer to section Remote Control in the Web UI gt Phone gt Call Feature page 5 19 Phone Book gt LDAP Path Web UI gt PhoneBook gt LDAP Sections Description LDAP To display and configure LDAP phonebook settings Name Filter The settings used to tell LDAP server what name attributes to search Number Filter The settings used to tell LDAP server what number attributes to search Server To configure LDAP server s address Port To configure LDAP server s port Base DN To configure searching base DN on LDAP server 61
15. 3 00 Russia Moscow 03 30 Iran Teheran 04 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakhstan Aktau 04 00 Russia Samara 05 00 Kazakhstan Aqtobe 05 00 Kyrgyzstan Bishkek 05 00 Pakistan Islamabad 05 00 Russia Chelyabinsk 05 30 India Calcutta 06 00 Kazakhstan Astana Almaty 06 00 Russia Novosibirsk Omsk 07 00 Russia Krasnoyarsk 07 00 Thailand Bangkok 72 08 00 China Beijing 08 00 Singapore Singapore 08 00 Australia Perth 09 00 Korea Seoul 09 00 Japan Tokyo 09 30 Australia Adelaide 09 30 Australia Darwin 10 00 Australia Sydney Melbourne Canberra 10 00 Australia Brisbane 10 00 Australia Hobart 10 00 Russia Vladivostok 10 30 Australia Lord Howe Islands 11 00 New Caledonia Noumea 12 00 New Zealand Wellington Auckland 12 45 New Zealand Chatham Islands 13 00 Tonga Nukualofa 73
16. 4 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland Islands 04 00 Trinidad amp Tobago 04 00 Curacao 03 30 Canada New Foundland St Johns 70 03 00 Denmark Greenland Nuuk 03 00 Argentina Buenos Aires 03 00 Brazil no DST 03 00 Brazil DST 02 00 Brazil no DST 01 00 Portugal Azores 0 GMT 0 Greenland 0 Denmark Faroe Islands Torshavn 0 Ireland Dublin 0 Portugal Lisboa Porto Funchal 0 Spain Canary Islands Las Palmas 0 United Kingdom London 0 Morocco 01 00 Albania Tirane 01 00 Austria Vienna 01 00 Belgium Brussels 01 00 Caicos 01 00 Chatam 01 00 Croatia Zagreb 01 00 Czech Republic Prague 01 00 Denmark Kopenhagen 01 00 France Paris 01 00 Germany Berlin 01 00 Hungary Budapest 01 00 Italy Rome 01 00 Luxembourg Luxembourg 01 00 Macedonia Skopje 01 00 Netherlands Amsterdam 01 00 Namibia Windhoek 02 00 Estonia Tallinn 71 02 00 Finland Helsinki 02 00 Gaza Strip Gaza 02 00 Greece Athens 02 00 Israel Tel Aviv 02 00 Jordan Amman 02 00 Latvia Riga 02 00 Lebanon Beirut 02 00 Moldova Kishinev 02 00 Russia Kaliningrad 02 00 Romania Bucharest 02 00 Syria Damascus 02 00 Turkey Ankara 02 00 Ukraine Kyiv Odessa 03 00 East Africa Time 03 00 Iraq Baghdad 0
17. 7 A 2 SOUNG S TEE 27 4 2 1 Phone Volume EEN 27 E Al te 28 4 3 Phone Boo Ki e A E 28 SN Bee HR PHONE BOOK E 28 4 3 2 ET EE 29 4 3 3 Remote Phone Book ka n NARE 29 4 4 History Management sestrou i 30 AS System CUSTOMIZATIONS reae O RO 30 4 5 1 Programmable Keys 30 4 5 2 SIP Account management EEN 30 4 6 Basic Network Settings EENEG 31 SKI Te te GE EN 4 6 2 Static IP Mode sssaaa 31 403 PPPOE Modes eege ee E E E 31 4 7 Reset to Factory u eeseessesssecsesssesseestssteeseestesseeneestesseeneesesseeneeseeseeaeesseeaeeatesseeseeatesaeeneesteeaeeseesteeaeenteaeeneeases 32 Hr Re DOGE AINEA O O O E O EKA NE WETE BA AA 32 By WEB Toter EL AA AA AA AA AA N N Ei 33 e WE ER 5 2 ACCOUNE gt BaSIC aa 35 5731 ACCOUNE gt AdVanCed EE 36 5 4 N tWOrk gt BasiC n ssesssssssesssesssecsssesssesssesssesseesseesseesseesseessesseessseeseesessuessucersuersuesscerseesersesseersesseeeaceaseess 39 bb Network Advant edena n E N En E Ena Eni 40 5 6 Phone gt Time Jang 42 BZ Phone gt Pre ieren Esana aa a E E A 44 5 8 Phone gt Call Featpure EEN 45 5 9 PHONE gt YA Na ssssssssssssssssssecssscsscsssecssessscsesesssesssesssecssecesecssesssesssesssesssesssesssesssesssesssesssesssessseessesssesssesssesss 48 5 10 Phone gt Key DIS E AE 50 5 11 Eege RER 52 512 Phone TOMES ee 53 5 13 Phone gt Dial Plan gt Replace Rub 53 5 14 Phone gt Dial Plan gt Dial NOW ENEE 54 ES Phone SAHAU Bai aa aa Ki AAAA 55 5 16 PhoneBook gt Local Phone Boo
18. Dial now Rule itself Area Code Area codes are also known as NPAs Numbering Plan Areas They usually indicate different geographical areas within one country If entered numbers match the predefined area code rule the IP phone will automatically prefix outgoing number with area code Note There is only one area code rule supported 5 15 Phone gt Action URL Path Web UI gt Phone gt Action URL 55 gt Status gt Account gt Network 255 Broadsoft Phonebook server Registered BEEN Time Lang Unregistered 127 Remote Phonebook URL amp AUTOP Manual Update Server URL Preference 63 The rest of input boxes Y Phone Call Feature On Hook Warning Voice eee Eg Field Description Outgoing Call Established Ringtones Terminated Tones Open OND Close DND Open Always FWD Close Always FWD Open Busy FWD Close Busy FWD Key Display Submit Shortcut Dial Plan gt PhoneBook gt Upgrade Open No Answered FWD Close No Answered FWD Transfer Call gt Security Blind Transfer Attended Transfer Hold UnHold Mute UnMute Missed Call TP Changed FWD Incoming Call Reject Incoming Call Answer New Call Transfer Finished Transfer Failed Idle To Busy Busy To Idle Sections Des
19. ND when DND is off DND Off Code The Code used to turn off DND on server s side if configured IP phone will send a SIP message to server to turn off DND on server side if you press DND when DND is on Call Park Call park allows users to park a call to a special extension and then retrieve it via any other phone within the same system Active To enable or disable call park feature Account To determine which account to take effect Target To configure a designated target extension Note Please consult with your telephony system administrator for special extension on your system Intercom Intercom allow user to establish a call directly with the callee 47 Active To enable or disable Intercom feature Intercom Mute If enabled once the call established the callee will be muted HotLine HotLine allows user to call out a defined number automatically after hearing the dailtone without dialing any number Active To enable or disable HotLine feature Number To set a defined HotLine number Delay Time To set the automatically call out interval after hearing the dailtone Remote Control Remote Control allows specific host to interact with IP phone by sending HTTP or HTTPS requests The specific action could be answering an incoming call hangup an ongoing call and so on Allowed Access IP List To configure the allowed host address Note For now IP phone can on
20. The registration will expire after Registration period the IP phone will re register automatically within registration period SIP Server 2 To display and configure Secondary SIP server settings This is for redundancy if registering to Primary SIP server fails the IP phone will go to Secondary SIP server for registering Note Secondary SIP server is used for redundancy it can be left blank if there is not redundancy SIP server in user s environment Outbound Proxy Server To display and configure Outbound Proxy server settings An outbound proxy server is used to receive all initiating request messages and route them to the designated SIP server Note If configured all SIP request messages from the IP phone will be sent to the outbound proxy server forcefully Transport Type To display and configure Transport type for SIP message UDP UDP is an unreliable but very efficient transport layer protocol TCP Reliable but less efficient transport layer protocol TLS Secured and Reliable transport layer protocol DNS SRV A DNS RR for specifying the location of services NAT To display and configure NAT Net Address Translator settings STUN Short for Simple Traversal of UDP over NATS a solution to solve NAT issues Note By default NAT is disabled 5 3 Account gt Advanced Path Web UI gt Account gt Advanced 36 Status Account Basic Network Phone PhoneBook Upgrade Sec
21. Tiptel3210 User Guide Contents DOV OT WA 5 DAT AU Ct Oss ugedeit tans edceafedateutnascdedtedecestsaseceuifasucbetpsnedbuttabadbetnanctiaitid 5 92 eat Si Sage EES 6 e E 8 1 4 Icons introduction EEN 10 KEE AC e EE 11 2 1 Check package contents OA NN 11 2 2 Connecton dagram ENEE 11 WA E EE eet Ste SU WAA MASAWE WAA DAA AAA AAA AA E 12 SO Ay Keza Co EE 13 Bebe MaKe a Cally O 13 Beis Call Deyisir E E E 13 3 1 2 AAA 13 3 2 Answer a Call cesssssssssssssssscssscssscssssssssssssssscssscssssssssssecsssessecssecssecssecsseesssessecsscesseessessseesseesseesseesseesseesseessees 13 SR NU outta oo Ae a ee tee elated 14 3 4 Call Tee 14 3 5 Do Not Disturbed DND a n ni 14 ERR Ee et 14 Bi hs WAUA WATA WE 14 BBs Call Transe ecse a 15 BoB ides BWA T ra SPOT AA AE WW AA AAA 15 3 8 2 Consultation TTansfeT wwwwwwwwwwww aaa 16 3 9 CONEVENCE WA AA 16 BLO Gall Park E 17 ER te e EE E E A rerrerarerererirerererarertrerererarerarerrerarereeerarer rere rer E A A 17 3 11 1 Specified Pickup ENEE 17 Bid L GrOUp PI Wa 17 E RE 18 AA AAA 18 SE We 18 STEESEL 19 3 16 ee ES EE 19 3 16 1 Set the HotDesking Key seen 19 ERAN CN 20 3 17 XML BOWS E 20 3 189 KAYA Ok ease aset egene EN 20 SI ee 21 EE Iwa LA LE ER SN Text Message gees 22 3 20 2 VOICE MESSAGE e SSR E 23 Ay EDD EISE Ad dati Aa 26 AMV Basic SEU TEE 26 EL GAN 8 Wa SO ee EE 26 4 12 Date amp TIME E 26 A Rekter geeiert deed 27 4 1 4 PaSSWOTd Setting AAA UU AUA AA 2
22. an set the IP Phones to get the IP address by three ways DHCP static IP and PPPoE PATH Menu gt Settings gt Advanced Setting gt Network 4 6 1 DHCP Mode 1 In the Network Settings interface Press the OK key on the phone keyboard or the Enter soft key to enter LAN Port 2 In the LAN Port interface press the Up or Down key on the phone keyboard to select DHCP default is DHCP 3 Press the Enter on the soft key or the OK key on the phone keyboard to enter the DHCP switch interface it will auto return to last interface after seconds 4 6 2 Static IP Mode 4 In the LAN Port interface press the Up or Down key on the phone keyboard to select Static IP then Press the OK key on the phone keyboard or the Enter soft key to enter Static IP Setting interface and input IP address 5 Press the Down key on the phone keyboard to enter the Subnet Mask of Static IP Setting and input the subnet mask 6 Input the IP address Subnet mask Gateway DNS 1 and DNS 2 in the corresponding area press the OK key on the phone keyboard or the Save soft Key to save 4 6 3 PPPoE Mode 1 In the LAN Port interface press the Up or Down key on the phone keyboard to select PPPoE then press the OK key on the phone keyboard or the Enter soft key to enter PPPoE Setting interface 2 Press the Up or Down key on the phone keyboard to enter User Name and Password 3 In according areas input User Name Password 31 4 7 Reset to Factory In
23. and Hand free by pressing the corresponding keys Note The will flash during the Incoming interface 3 3 Mute You can press the Mute key H to make the user NOT be heard by the other party but User can hear the other party Icon 4 will be shown on the LCD and press the Mute key again to recover 3 4 Call Hold Resume 1 Press the Hold button or Hold soft key to put User active call on hold 2 If there is only one call on hold press the hold soft key to retrieve the call 3 If there is more than one call on hold press the line button and the Up Down button to highlight the call and then press the Resume button to retrieve the call 3 5 Do Not Disturbed DND If you enable DND mode the phone will reject to answer all calls automatically and play busy tone the UI will present missed calls at the same time 3 6 Call Waiting To configure Call Waiting via Phone interface 1 Press Menu gt Features gt Call Waiting gt Enter 2 Use the Left or Right Key to activate or deactivate call waiting 3 Then press the Save key to save the changes 3 7 Call Forward You can set the static forward to transfer all the incoming calls to specified number Also you 14 can use dynamic forward to transfer all the incoming calls forward to the number inputted when the phone is ringing Forward Enable call forward feature Options as follows Always forward All the incoming calls will be transferred unconditionally
24. between the PC port of the device and the network port of the computer Make sure it is fine Check whether the IP address of the device is correct If it is LAN please make sure there is no IP address collision with other devices on the network Issue 4 Cannot call out Please see the network connection status of device if it is exception and then check the connection of network If the network connection is normal please check whether the device has registered successfully If the network connection and the registered are both normal please confirm whether the dial rule is correct or please communicate with the service operator 69 7 Appendix Time Zones 11 00 Samoa 10 00 United States Hawaii Aleutian 10 00 United States Alaska Aleutian 09 00 United States Alaska Time 08 00 Canada Vancouver Whitehorse 08 00 Mexico Tijuana Mexicali 08 00 United States Pacific Time 07 00 Canada Edmonton Calgary 07 00 Mexico Mazatlan Chihuahua 07 00 United States Mountain Time 07 00 United States MST no DST 06 00 Canada Manitoba Winnipeg 06 00 Chile Easter Islands 06 00 Mexico Mexico City Acapulco 06 00 United States Central Time 05 00 Bahamas Nassau 05 00 Canada Montreal Ottawa Quebec 05 00 Cuba Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 0
25. ble to set 2 Set the remote phone book via web interface 3 Access Book gt Remote Phone Book 4 Input URL of phone book 5 Input the phone book name 6 Click the Submit soft key to submit 7 Access the remote phone book via phone interface 8 Access Book gt Remote phone book 9 Select the relevant Remote Group and press the Enter soft key The phone will load the remote group information and the LCD will display the contacts of this remote group 10 Press the 2 key or the Back soft key to unlink 11 Press the Book soft key to enter the Phone Book Menu 29 A History Management The History management of IP phone Tiptel3210 contains dialed calls received calls missed calls and forwarded calls and support 100 logs storage at most You can check the history make calls from the calls history and delete the calls history 1 Press the History key the LCD will display all the recent calls 2 Press the Left or Right key on the phone keyboard to switch the lists of All Calls Dialed Calls Received Calls Missed Calls and Forwarded Calls 3 Press the Up or Down key on the phone keyboard to select the log Press the Option soft key and select the detail The LCD will display the detailed information of this log Press the Dial soft key to make a call from the History Dress the Option soft key to add to contacts Move to Blacklists from the History Press the Delete soft key to delete calls log from the
26. cription Action URL To display and configure Action URL settings Setup Completed When the IP phone compketes startup Registered When the IP phone successfully registers an account Unregistered When the IP phone logs off the registered account Register Failed When the IP phone fails to register an 56 account Off Hook When the IP phone is off hook On Hook When the IP phone is on hook Incoming Call When the IP phone receives an incoming call Outgoing Call When the IP phone places a call Established When the IP phone establishes a call Terminated When the IP phone terminates a call Open DND When the IP phone enables the DND mode Close DND When the IP phone disables the DND mode Open Always Forward When the IP phone enables the always forward Close Always Forward When the IP phone disables the always forward Open Busy Forward When the IP phone enables the busy forward Close Busy Forward When the IP phone disables the busy forward Open No Answer Forward When the IP phone enables the no answer forward Close No Answer Forward When the IP phone disables the no answer forward Transfer Call When the IP phone transfers a call Blind Transfer When the IP phone blind transfers a call Attended Transfer When the IP phone performs the semi attended attended transfer Hold When the IP phone places a call on hold UnHold When the IP phone retrieves a hold call Mu
27. d Description 7 Raymond 7681 915859253816 Auto Auto Default LDAP 8 Sunny 2686 218120775251 Auto Auto Defaut C 9 Terry 6381 9013599046197 Auto Auto Default Broadsoft 10 Tyler 677 918250235160 Auto Auto Defaut C av Prev Next All Contacts W Delete Delete All gt Upgrade Contact Setting gt Security Name Office Num Mobile Num Other Num Account Auto v Ring Auto v Group Default v uk wn Group Setting Name Ring Auto v SS Add Edit Cancel Import Export Contact Browse XML Black List Browse XML Sections Description Contact To display and select local contact type All Contacts To display or edit all local contacts Favorites To display or edit favorites contacts 58 Black List To display black list contacts Search To search designated contacts from local phonebook Dial To dial out a call or hangup an ongoing call from Web UI Note For this feature you need to have the remote control privilege to control IP phone via Web UI Please refer to section Remote Control in the Web UI gt Phone gt Call Feature page Group To display or edit Group contacts Group Setting To display or change Group name related ringtone or description Import Export To import or export the contact or blacklist file 5 17 Phone Book gt Remote Phone Book Path Web UI gt PhoneBook gt Remote Book Section
28. eb language LCD Language To choose the phone language Format Setting To configure time display settings Time Format Determine what format to display on Phone UI 12 hour 24 hour Date Format Determine what format to display on Phone UI for Date Display Mode Determine what mode to display 43 Time amp Date on Phone UI Type To select how to configure time it could be set by manually or get from INTERNET automatically via NTP server Manual To set Time and Date manually Auto To get Time via NTP server Note If you set time to be Manually it only tak effect till next reboot after reboot the phone will switch to Auto mode automatically because there is no way for IP phone to record time during power off NTP To configure NTP server related settings Time Zone To select local Time Zone for NTP server Primary Server To configure primary NTP server address Secondary Server To configure secondary NTP server address it takes effect if primary NTP server is unreachable Update interval To configure interval between two consecutive NTP requests Note NTP Network Time Protocol is used to automatically synchronized local time with INTERNET time since NTP server only response GMT time so that you need to specify the Time Zone for IP phone to decide the local time Daylight Saving Time To display or configure DST settings Note Here DST is short for Dayligh
29. ejected Is escape non Ascii character To transfer the symbol to Ascii character Missed Call Log To display the miss call log Music Server Address To display or configure third party MOH music on hold server Active To enable or disable this MOH server If enabled the IP phone will play MOH from configured server Music Server Address To configure MOH server address Session Timer To display or configure session timer settings Active To enable or disable this feature If enable the ongoing call will be disconnected automatically once the session expired unless it s been refreshed by UAC or UAS Session Expire Configure session expire time Session Refresher To configure who should be response for refreshing a session Note UAC means User Agent Client here stands for IP phone UAS means User Agent Server here stands for SIP server Broadsoft To display or configure Broadsoft AOC feature AOC A feature used to be accounting on Broadsoft platform Note Please consult your administrator further information Encryption To enable or disabled SRTP feature Voice Encryption SRTP If enabled all audio signal technically speaking it s RTP streams will be encrypted for more security NAT To display NAT related settings UDP Keep Alive message If enabled IP phone will send UDP keep alive message periodically to router to keep NAT port alive UDP Alive Msg Interval Keepalive message interval
30. ets can be also configured on IP phones Mic Volume To configure Microphone volume for headset handset and speaker mode 5 10 Phone gt Key Display Path Web UI gt Phone gt Key Display 50 Y Phone Time Lang Preference Call Feature Voice Sections Description Soft Key Allows user to assign specific feature to the designated soft keys For softkey the available features list DND Menu MSG Status Book Fwd PickUp Group Pickup Intercom Speed Dial History Favorites Redial Call Return Hot Desking XML Browser Function Key Allows user to assign specific feature to the designated function keys For function keys the available features list N A DND Menu MSG Status Book Fwd PickUp Group PickUp Intercom Speed Dial History Favorites Redial Call Return Hot Desking XML Browser Others Backlight Intensity To adjust the backlight intensity of Phone UI Backlight Time To adjust backlight on timer once expired the backlight of Phone UI will go off 51 5 11 Phone gt Ring tones Path Web UI gt Phone gt Ringtones Ringl wav Ki EE Brei way Ki Ringl wav v Ld Ringway __ y Ringl wav v Ringl wav Ki Lo Maw _ __ y Ringl wav Ki 5 wo ON go wm Bw Hr DI ai Sen 3 Sections Description All Ringtones Allow user to upbad and view ringtone files or delete uploaded
31. g voice message icon 23 Se 1003 Voice Message Note Not all servers support voice message Voice Message You can leave a message when the user who you call is busy or unavailable Leave a message according to the voice prompt of server and then hang up after leaving the message Set Visit account number of voice message via phone interface 1 In the Idle press the Menu soft key 2 In the Idle press the Down key on the phone keyboard to select message press the OK key on the phone keyboard or the Enter soft key to enter the Message interface 3 In the Message interface press the Down key on the phone keyboard to select the voice message press the OK key on the phone keyboard or the Enter soft key to enter the Voice Message interface 4 Select the Voice Message Setting 5 Press the OK key on the phone Keyboard or the Enter soft key to set account 1 input the Visit account number of voice message For example 97 press 123 soft key to switch the input methods Voice Message Setting 1 1 SES 6 Press the OK key on the phone keyboard or the Save soft key to save and return to message interface Check voice message 1 Press the Message key or the Connect soft key to call the Visit account number of voice message 2 Check voice message according to voice prompt Set the Visit account number of voice message first before check voice message The LED light of Message will darken after all the voice
32. heck it by press the OK key on the keyboard when the phone is idle 12 3 Functions 3 1 Make a call 3 1 1 Call Devices User can make a phone call via the following methods 1 Pick up the handset WA will be shown on the idle screen I 2 Press the Hand free key icon will be shown on the idle screen 3 Press the Headset key if the headset is connected to the Headset Port in advance The icon will be shown on the idle screen User can also dial the number first and then choose the method user will use to speak to the other party 3 1 2 Call Methods 1 Dial the number User wants to call 2 Press History soft key Use the navigation keys to highlight User choice press Left Right key to choose Missed Calls Incoming Calls and Outgoing Calls 3 Press the Redial key twice to call the last number called or press Redial key to enter All Calls interface to choose the number to dial out 4 Press the programmable keys which are set as speed dial key Then press the Send key or Dial soft key to make the call if necessary 3 2 Answer a call 1 If User is not on another phone call lift the handset to use or press the Speaker key Answer soft key to answer using the speaker phone or press the headset key to answer the headset 2 If User is on another phone call press the answer soft key to answer new incoming and hold the current talking During the conversation User can alternate between Headset 13 Handset
33. in Password admin 4 After successfully log in it will automatically locate to Status gt Basic Page as shown below tiptel Model 3210 MAC Address 0c 11 05 00 29 8F Firmware Version 50 138 2 15 Hardware Version 50 0 1 0 0 0 0 0 Network Information LAN Port Type DHCP Auto LAN Link Status Connected LAN IP Address 192 168 10 10 LAN Subnet Mask 255 255 255 0 LAN Gateway 192 168 10 1 LAN DNS1 192 168 10 1 LAN DNS2 Primary NTP 0 pool ntp org Secondary NTP 1 pool ntp org Account Information Accountl None None UnRegistered Sections Description Product Information To display the device s information such as Model name MAC address IP device s physical address Firmware version and Hardware firmware Network Information To display the device s Networking status LAN Port such as Port Type which could be DHCP Static PPPoE Link Status IP Address Subnet Mask Gateway Primary DNS server Secondary DNS server Primary NTP server and Secondary NTP server NTP server is used to synchronize time from INTERNET automatically Account Information To display device s Account information and Registration status account username registered server s address Register result Status gt Basic page is used to display some basic information for IP Phone Please refer to 34 corresponding page for any further information 5 2 Account gt Basic Path Web UI gt
34. k ENEE 58 5 17 Phone Book gt Remote Phone Book EEN 59 5 18 Phone Book gt Call log EEN 60 5 19 Ebene BO LDAP aiananananaand aia aal anna andl E E E aka 61 5 20 Phone Book gt BroadSoft ENEE 62 5 21 Up grade gt Basics aiiiscaiias E i UA 64 5 22 Upgrade Advanced een 64 5323 SECUI EIERE 5 24 Securtp Advanced NENNEN beleet 7 Appendix Time Zones EEN 1 0verview 1 1 Introduction The Tiptel3210 is a featured one line IP phone with full duplex hands free speakerphone It can be directly connected to an Internet Telephony Service Provider or to an IP PBX Based on the SIP standard the Tiptel3210 has been tested to ensure comprehensive interoperability with equipment from VoIP infrastructure leaders enabling service providers to quickly roll out competitive feature rich services to their customers Tiptel3210 is very easy to understand configure and deploy The web interface is designed to provide a clean and user friendly configuration window 1 2 Features gt Highlights HD Voice 02 3 132x64 Graphical LCD with Backlight Support 3 way Conference Support PoE Full Compatible with Asterisk BroadSoft Platform gt Phone Features 1 Line support 1 SIP account Support call waiting call forwarding call transfer Call on hold mute auto answer redial Phonebook 500 groups Blacklist 100 groups call logs 100 entries 3 Way Conference DND Do Not Disturb Volume adjustable
35. ly support IP address IP address list and IP address pattern as allowed hosts Keypad Lock Key As Send Others 5 9 Phone gt Voice Path Web UI gt Phone gt Voice Keypad Lock allows to lock the keypad of your phone temporarily when you are not using it This feature helps to protect your phone from unauthorized use Keypad Lock Type To lock the phone with function keys or all keys Keypad Unlock PIN To lock the phone with a password e Keypad Lock Timeout the idle interval to lock the phone Key As Send allows you to disable send key or assign pound key as send key Return Code When Refuse Allows user to assign specific code as return code to SIP server when an incoming call is rejected Auto Answer Delay To configure delay time before an incoming call is automatically answered 48 Sections Description Echo Canceller Echo Canceller To remove acoustic echo from a voice communication in order to improve the voice quality VAD Voice Activity Detection Allow IP phone to detect the presence or absence of human speech during a call When detecting period of silence VAD replaces that silence efficiently with special packets that indicate silence is occurring It can facilitate speech processing and deactivate some processes during non speech section of an audio session It can avoid unnecessary coding or transmission of silence packets in VoIP applications saving o
36. n computation and network bandwidth CNG Comfort Noise Generation Allow IP phone to generate comfortable background noise for voice communications during periods of silence in a conversation It is a part of the silence suppression or VAD handling for VoIP technology CNG in conjunction with VAD algorithms quickly responds when periods of silence occur and inserts artificial noise until voice 49 activity resumes The insertion of artificial noise gives the illusion of a constant transmission stream so that background sound is consistent throughout the call and the listener does not think the line has released Jitter Buffer Jitter buffer is a shared data area where voice packets can be collected stored and sent to the voice processor in even intervals Jitter is a term indicating variations in packet arrival time which can occur because of network congestion timing drift or route changes The jitter buffer located at the receiving end of the voice connection intentionally delays the arriving packets so that the end user experiences a clear connection with very little sound distortion IP phones support two types of jitter buffers fixed and adaptive Fixed Add the fixed delay to voice packets You can configure the delay time for the static jitter buffer on IP phones Adaptive Capable of adapting the changes in the network s delay The range of the delay time for the dynamic jitter buffer added to pack
37. ne 22 keyboard or the Enter soft key to enter new message and edit it press the abc soft key to switch the input methods 4 Press the OK key on the phone keyboard or the Send soft key to send message 5 Press the Left or Right key on the phone keyboard or the Switch soft key to switch to the relevant addresser Send Setting 1 2 From 1017 192 168 10 10 lt gt 6 Input the number of addresser Send Settingi2 2 To Back 123 Delete Send 7 Press the Send soft key to send message Delete Text Message 1 In the Idle press the Menu soft key 2 Press the main menu interface Press the Down key on the phone keyboard to select message Press the OK key on the phone keyboard or the Enter soft key to enter the Message interface 3 In the Text Message interface press the Down key on the phone keyboard to select in box 4 Press the OK key on the phone keyboard or the Enter soft key to enter the in box interface 5 Select the message you want to delete and press the Dekte soft key 6 Delete all the text messages in the in box Press the Delete soft key and select Delete All press the OK soft key then all the messages in the in box will be deleted 3 20 2 Voice Message The IP phone Tiptel3210 can send or answer voice message The phone will make a Du Du sound the LED light of message flashes green and the LCD presents New Voice Message on the LCD with a twinklin
38. o consult your Broadsoft service provider for further information 63 5 21 Upgrade gt Basic Path Web UI gt Upgrade gt Basic tiptel Browse Cm Cancel 7 Max length of characters for input Firmware Version 50 138 2 15 box Hardware Version 50 0 1 0 0 0 0 0 255 Broadsoft Phonebook server S address Reset To Factory Setting S Lage 127 Remote Phonebook URL amp Reboot Submit AUTOP Manual Update Server URL 63 The rest of input boxes Warning Field Description Sections Description Upgrade To select upgrading rom file from local or a remote server automatically Note Please make sure it s right file format for right model Firmware version To display firmware version firmware version starts with MODEL name Hardware Version To display Hardware version Reset to Factory Setting To enable you to reset IP phone s setting to factory settings Reboot To reboot IP phone remotely from Web UI 5 22 Upgrade gt Advanced Path Web UI gt Upgrade gt Advanced 64 PNP Option PNP Config DHCP Option Custom Option 128254 Manual Update Server Ke Note User Name Max length of characters for input box Password Ze Common AES Key address AES Key MAC 127 Remote Phonebook URL 8 AUTOP Manual Update Server URL AutoP 63 The rest of input boxes Mode Power On v 2 Schedule S
39. ou can set the timeout of dialing the hot line number and then the phone will dial the hot line number automatically after the timeout To configure Hot line via Phone interface 1 Press Menu gt Features gt Hot line gt Enter 2 Use the Left or Right key to activate or deactivate Hot line 18 3 Use the Up or Down key to configure Number and Timeout 4 Then press the Save key to save the changes 3 15 Intercom To configure Intercom via Phone interface PATH Press Menu gt Features gt Programmable keys gt Soft Keys gt Intercom gt Press Down key to set label Value Account gt Save soft key 1 Press the Intercom key when the phone is available The phone will connect the extension number of remote user automatically 2 Press the Intercom key or the Back soft key to end the intercom 3 Answer the intercom incoming calling 4 In default situation the IP phone Tiptel3210 will answer the intercom incoming calling automatically and make a noise You can set the phone to enable silent mode when picking up the intercom call so that the other will not hear you The features of intercom incom Fen Allow Intercom Enable or disable Auto receive intercom Intercom Mute Enable or disable Mute mode after receiving intercom incoming 3 16 HotDesking In some working place the people are always walking around HotDesking feature will make the staffs login his account on any computer in the company In some
40. ou in selecting an item that you want to process under the menu by pressing the Up Down Right or Left key Press the OK key to save Press Cancel to return Key combination includes functions such as History Favorites Redial CallReturn HotDesking XML Browser DND Menu MSG Status Book FWD PickUp Group PickUp Intercom Speed Dial and so on Back to the Home page View Local Phone Book Blacklist Remote Phone Book Headset R key Redial Mute volume Hand free ab P ES Digital keyboard Indicator light Use the headset to call out or call in Forward the call to the third party View the Missed Calls Incoming Calls and Dialed Calls Press this key in calling mode and you can hear the other side but the other side cannot hear you Wa Turn down or turn up the volume by pressing the key ay or the key Make the phone into hand free mode Inputting the phone number or DTMF Blinking light indicates there is an incoming call gt Rear view and panel descriptions Port name Description Power switch Input 5V DC 1 2A Internet 10 100M Connect it to Network PC 10 100M Connect it to PC Handset Port type RJ 9 connector Headset Port type RJ 9 connector 1 4 Icons introduction Register success Register failure Registering Deactivated account Auto answer No disturb Always Forward E I OEA EK Network disconnection ER x Ring off
41. pad of your phone temporarily when you are not using it This feature helps to protect your phone from unauthorized use Keypad Lock can be set to ON or OFF how long to enable this function during the phone is idle and you can choose to lock the function keys or all keys And this function can only be configured through the web UI pkase refer to the web interface for the details Function Keys The function keys are locked You cannot use the SOFT KEYS NAVIGATION KEYS FUNCTION KEYS until unlocked All Keys All keys are locked 20 3 19 Hoteling Hoteling function enables the customer to login the own sip account on the Host ip phone after login to the phone the customer can use his own guest account on the host ip phone Note Hoteling is supported by Broadsoft platform Please consult your administrator further information Application 1 Remote Work 1 1 User goes to the branch office his own extension number is 4723 in head office 1 2 User uses the remote work function find a idle host ip phone 1 3 User can login the extension number 4723 on this host ip phone to call in and out using his own extension number 2 Work on different time division 2 1 Users A and B work on different time division at a same table with a same host ip phone their extension numbers are 4722 and 4723 2 2 A logins the extension number 4722 in the morning logout after leave 2 3 B logins the extension number 4723 in the evening using
42. password Note For now IP phone can only support user admin 5 24 Security gt Advanced Path Web UI gt Security gt Advanced 67 Ringslink Sun Jun 27 07 14 32 2037 E Web Server Certificate Upload Bowe Soe Client Certificate Inde sis Issuer pre Time 1 o 2 o 3 4 O 5 Oo 6 7 oO 8 3 10 o Client Certificate Upload Index Submit IC Sections Description Web Server Certificate To display or delete Certificate which is used when IP phone is connected from any incoming HTTPs request Note The default certificate could not be deleted Web Server Certificate To upload a certificate file which will be used as server Upload certificate Client Certificate To display or delete Certificates which is used when IP phone is connecting to any HTTPs server Client Certificate Upload To upload certificate files which is used as client certificate 68 6 Troubleshooting Issue 1 The LCD does not light up Check the AC power adapter Make sure it is the one provided in your package Check the power outlet Make sure that the power that outlet you are plugging your device into is working Try to plug a different device into the socket to make sure it has power Issue 2 No signal tone heard from the handset Check the connection cord between the handset and the phone Make sure it is connected properly Issue 3 Cannot access the web interface Check the connection
43. pport InbandJnfo RFC2833 or their combination How To Notify DTMF Only available when DTMF Type is Info DTMF Payload To configure payload type for DTMF Note By default DTMF type is RFC2833 which is the standard Type Inband uses inband frequency to indicate DTMF tone which is most used to be compatible to traditional telephone server Type Info use SIP Info message to indicate DTMF message Call To display and configure call related features Max Local SIP Port To configure maximum local sip port for designated account Min Local SIP Port To configure minimum local sip port for designated account Caller ID Header To configure which Caller ID format to fetch for displaying on Phone UI Auto Answer If enabled IP phone will be auto answered when there is an incoming call for designated account Ringtones Choose the ringtone for each account Provisioning Response ACK 100 reliability for all provisional message this means it will send ACK every time the IP phone receive a provisional SIP message from SIP server user phone If enabled IP phone will send user phone within SIP message PTime Interval time between two consecutive RTP packets Anonymous Call If enabled all outgoing call for the designated account will be anonymous number Anonymous Call Rejection If enabled all incoming anonym out call for the designated account will be 38 r
44. public places the working people is not fixed anyone can use HotDesking for logging his account and setting the phones to the familiar mode Such as the remote function of the computer 3 16 1 Set the HotDesking Key To configure Intercom via Phone interface PATH Press Menu gt Features gt Programmable keys gt Soft Keys gt HotDesking gt Press Down key to set label gt Save soft key 19 3 16 2 HotDesking Feature 1 After setting the HotDesking on Soft key backto the idle screen 2 Pressing the HotDesking and enter the HotDesking screen 3 If you press clear on the screen the phone will begin to clear the information stored on the phone 4 After clear the setting the phone will enter the account setting screen 5 After entering the account information back to the home screen and begin to use the new account 3 17 XML Browser XML Browser allows the users to develop and deploy custom services Users need to pre configure a custom service functions on the server such as news weather report stock information The user receives and displays the service information on the IP phone from the server and all service information are transmitted in XML object To configure XML Browser via Phone interface PATH Press Menu gt Features gt Programmable keys gt Soft Keys Function keys gt XML Browser gt Press Down key to set Label Value gt Save soft key 3 18 Keypad Lock You can lock the key
45. ringtone files Note Ringtone files must be wav format and has some specific requirement please contact to Akuvox technical support team for instructions how to make ringtone files system ringtones files cannot be deleted thus user can only delete uploaded ringtones Distinctive Ringers Distinctive ringers allows different incoming calls to trigger distinctive ringtones The IP phone will check Alert Info header inside the incoming invite SIP message And strip out the URL or keyword inside the Alert Info header from the specific URL or keyword to match or download designated ringtones to play 52 5 12 Phone gt Tones Path Web UI gt Phone gt Tones tiptel Call Waiting 255 Broadsoft Phonebook server DTMF 0 address DTMF 1 127 Remote Phonebook URL amp AUTOP Manual Update Server URL DIMF 2 63 The rest of input boxes DTMF 3 DTMF 4 Warning oma Field Description DTMF 6 DTMF7 Submit Shortcut DTMF8 IL Sen Cancel DIMF9 DTMF DTMF Submit Sections Description Tone Allows user to select a specialized tone sets classified by countries or to customize own tones Note Available country tones sets are China Spain Luxembourg Sweden Taiwan Belgium Denmark Fi nland Germany Netherlands Norway Portugal 5 13 Phone gt Dial Plan gt Replace Rule Path Web UI gt Phone gt Dial Plan gt Replace Rule 53 Note Max
46. rmat will appear in the Idle For example if the time was 2013 09 13 the date formats in the menu and the corresponding formats displayed in the Idle as follows 26 Date Format e 2 2013 09 13 YYYY MM DD 2013 09 13 YYYY MM DD 2013 09 13 DD MM YYYY 13 09 2013 DD MM YYYY 13 09 2013 4 1 3 Backlight Set the screen backlight level and duration of backlight Press Menu gt Settings gt Basic Setting gt Backlight 4 1 4 Password Setting This function is to set into the advanced Settings password Press Menu gt Settings gt Advanced Setting gt Password Setting A dialog box Enter Password appears enter the password admin default then press the OK key on the phone keyboard input the currently password the new password then confirm new password to modify the current password 4 2 Sound Settings 4 2 1 Phone Volume 1 The Volume key can be used to adjust the volume of handset hand free or headset during a call Also the key can be used to adjust the ring tones volume in the Idle mode 2 Adjust the volume via the phone interface access Menu gt Settings gt Basic Setting gt Phone Volume In the Volume Setting interface access the Handset Volume Hand free Volume or Headset Volume interface then press the or soft key or Left or Right key to adjust the volume Press the Save soft key to save the operation or press the Back soft key to cancel operation 27 4 2
47. rs as server side CPE is short for Customer premise 41 eguipment as client side devices URL To configure URL address for ACS or CPE User name To configure username for ACS or CPE Password To configure Password for ACS or CPE Periodic Inform To enable periodically inform Periodic Interval To configure interval for periodic inform Note TR 069 Technical Report 069 is a technical specification entitled CPE WAN Management Protocol CWMP It defines an application layer protocol for remote management of end user devices 5 6 Phone gt Time Lang Path Web UI gt Phone gt Time Lang 42 Preference Cal Feature Voice Key Display Ringtones Tones Dial Plan Action URL gt PhoneBook gt Upgrade gt Seaurity Time Zone Primary Server Secondary Server Update Interval Daylight Saving Time Active offset By Date Start Time End Time By Week Start Month Start Week Of Month Start Day Of Week Start Hour End Month End Week Of Month End Day Of Week End Hour 1 France Paris ead 0 pool ntp org 1 pool ntp org Gen gt 3600s Auto v 60 300 300Minutes Mon 1 Day Hour 12 Mon 3i Day 23 Hour Jan Ge FirstIn Month wi Monday E 0 0 23 Dec Vv Fourth In Month WY Sunday Ki 23 0 23 Sections Description Web Language To choose the w
48. s Description Remote Book To display and configure Remote Book settings Index To select desired Remote Book item to display and 59 configure Local Book URL To configure remote book server address Local Book Name To configure display remote book name on Phone UI Note IP phone support at most 5 remote books Please refer to your administrator for how to establish a remote book server and how to create remote book xml file 5 18 Phone Book gt Call log Path Web UI gt PhoneBook gt Call Log tiptel Call History au JC PS Ka KA KA AA KA Max length of characters for input 1 Received 2014 07 30 16 31 55 381 192 168 10 190 1004 192 168 10 190 box 2 Missed 201407 30 16 32 02 381 192 168 10 190 testi 33330192 165 10 190 255 Broadsoft Phonebook server 3 Received 2014 07 30 16 30 25 106 192 168 10 152 109 109 192 168 10 152 address 4 Missed 2014 07 30 16 30 31 106 192 168 10 152 103 1030192 168 10 152 127 Remote Phonebook URL amp 5 Missed 2014 07 30 16 30 09 106 192 168 10 152 108 109 192 168 10 152 D AUTOP ora PEER 63 The rest of input boxes 6 Received 2014 07 30 16 29 50 106 192 168 10 152 103 103 192 168 10 152 D 7 Received 2014 07 30 16 29 35 106 192 168 10 152 108 1096192 168 10 152 UI Warning 8 Received 2014 07 30 16 29 00 106 192 168 10 152 108 1090192 168 10 152 9 Missed 2014 07 30 16 29 13 106 192 168 10 152 103 103 192 168 10 152 Field Description 10 Missed 2014 07 30 16
49. sy you can press the pickup Key to answer incoming call 3 11 2 Group Pickup Group pickup can answer group s user incoming calls Group pickup needs to set group members 17 1 Set group pickup via phone interface PATH Press Menu gt Features gt Programmable keys gt Soft Keys gt Group PickUp gt Press Down key to set label Value Account gt Save soft key 2 Use group pickup feature When anyone in group receives an incoming call you can press the group pickup key to 3 12 Speed Dial You can use the Speed Dial feature to dial the specified contact speedily PATH Press Menu gt Features gt Programmable keys gt Soft Keys gt Speed Dial gt Press Down key to set label Value Account gt Save soft key 3 13 Auto redial When hang up by the other party call failure during the calling the phone will enter the auto redial screen Press OK for redial now or wait for the timeout to cancel Auto redial To configure Auto Redial via Phone interface 1 Press Menu gt Features gt Auto Redial gt Enter 2 Use the Left or Right Key to activate or deactivate Auto Redial 3 Use the Up or Down key to configure Interval and Times 4 Then press the Save key to save the changes 3 14 Hot line The Hot line refers to the number you often dial You can set hot lines in the phone the phone will dial the hot line number automatically when you pick up the handset press the hand free or the account key Also y
50. t saving time which stands for the time in the summer days when sun rises early will be adjusted forward to save daylight The DST will take effects during the period that set by user all the settings for DST are all self explanatory please consult with your administrator for local DST details 5 7 Phone gt Preference Path Web UI gt Phone gt Preference 44 Sections Description Headset Mode To enable or disable Headset Mode Active If enabled the default audio track will be headset mode if audio track is changed during a call it will be back to headset mode after you hangup the call Key Press Sound To configure the sound volume for key press Volume The valid volume range is from 0 15 by default it s 8 Ringtone Volume To configure the sound volume for ringtone Volume The valid volume range is from 0 15 by default it s 8 5 8 Phone gt Call Feature Path Web UI gt Phone gt Call Feature 45 gt Status gt Account gt Network Y Phone Time Lang Preference Voice Key Display Ringtones Tones Dial Plan Action URL gt PhoneBook gt Upgrade gt Security Call Waiting Call Waiting Enable Call Waiting Tone Auto Redial Auto Redial Auto Redial Interval Auto Redial Times Enabled Bei enabled N D kum 486 Busy Here v Enabled v bes Si F 0 5s
51. t selection Press the Left or Right key on the phone keyboard or the Switch soft key to select the relevant account if Auto selected the phone will select the current available account automatically when the contact called from Local phone book 28 4 3 1 1 2 ADD contact from All Calls History Add contact from All Calls History in the phone interface 1 Press the History soft key 2 Press the Up or Down key on the phone keyboard to select the contact you want to add 3 Press the Option soft key to add to contacts 4 3 1 1 3 Search Contacts 1 Press the Book soft key in the Idle interface to enter the Phone Book menu 2 Select the Local Phone Book Press the OK key on the phone keyboard or the Enter soft key to enter the Local Phone Book 3 Press the Search soft key to search contacts 4 Input keywords such as name any character of number or whole phone number press the Search soft key or the OK key to enter the Search Contacts interface 4 3 2 Blacklists 100 Blacklists contacts are available with Tiptel3210 IP phone You can add edit delete search or call contact The phone will reject to answer automatically within the blacklists contacts incoming call PATH Press Phone book gt Blacklist gt Add 4 3 3 Remote Phone Book 1 Access the remote phone book add the contacts to the local phone book from the remote phone book or make calls from the remote phone book 5 URLs of remote phone book are availa
52. te When the IP phone mutes a call UnMute When the IP phone un mutes a call Missed Call When the IP phone misses a call IP Changed When the IP address of the IP phone changes FWD Incoming Call When the IP phone forwards an incoming call Reject Incoming Call When the IP phone rejects an incoming call Answer New Call When the IP phone answers a new call Transfer Finished When the IP phone completes to transfer a call Transfer Failed When the IP phone fails to transfer a call Idle To Busy When the state of the IP phone changes from idle to busy Busy To Idle When the state of phone changes from busy 57 to idle 5 16 PhoneBook gt Local Phone Book Path Web UI gt PhoneBook gt Local Book gt Status gt Account Contact All Contacts gt Network Search Max length of characters for input box biai Hand up 255 Broadsoft Phonebook server gt Phone Dial eeh gt Index Name Office Num MobieNum OtherNum Account Ring Group address Y PhoneBook 1 Ling 7672 918059815843 Auto Auto Default 127 Remote Phonebook URL 8 2 Lym 7665 915980968772 iia GE 3 Olver 7670 918750903347 Auto Auto Default GE Lt 4 Pantheon 7688 918136106731 Auto Auto Defaut C Remote Book 5 Rain 7687 918900221079 Auto Auto Default Warning 6 Ray 7680 918915745156 Auto Auto Default Call Li Fiel
53. the Advanced Setting interface press the Up or Down key on the phone keyboard to select Reset to factory Press the OK key on the phone keyboard or the Enter soft key to access the reset to factory interface 4 8 Reboot This is a function to set the phone reboot 1 In the Advanced Setting interface press the Up or Down key on the phone keyboard to select Reboot 2 Press the OK key or the Enter soft key to on the phone keyboard to enter the reboot warning interface 32 5 WEB Interface Web user interface we will used Web UI for short in the following context which is used for user or administration to check or change the IP SIP phone s settings Press the OK key on the phone keyboard to check the Phone s IP address Status 1 3 RIP 192 168 35 2 2 MAC 00 11 05 00 29 8f 3 Firmware 50 138 27 15 Paok ee Type the IP address on IE http 192 168 10 170 input default User Name and Password admin admin to login the web interface tiptel Login Page User Name Password ii Remember Username Password Login 5 1 Status gt Basic 1 First you need to open a browser for example IE 2 Input the IP address in the browser s address bar and then press the Enter key 3 If successfully connected to IP phone it will prompt a login page In this page please input the username and password accordingly By default username and password are as below 33 User Name adm
54. to specified number Busy Forward The incoming calls will be transferred to specified number when the phone is busy No answer Forward The incoming calls will be transferred to the specified number when the ring tone is time out without answer To configure Call Forward via Phone interface 1 Press Menu gt Features gt Call Forward gt Enter or just press R key to enter Call Forward interface 2 There are 3 options Always Busy and No Answer 3 If User chooses one of them enter the phone number User wants to forward to receiving party Press Save to save the changes 3 8 Call Transfer You can use the following two ways to transfer talking to the other party Blind Transfer Transfer talking directly to the other party without any negotiation Consultation Transfer Transfer talking to the other person involved after the other person involved answer the incoming and with consultation 3 8 1 Blind Transfer 1 Press the Trans soft key during the talking 2 Enter the Trans number interface and then Input the number you will transfer to 3 Press the R key or the Trans soft key to transfer the hold talking to the number you want to transfer to 4 Return to the Idle automatically 15 Note The UI will display Hold status interface when the number you want to transfer to is not existed 3 8 2 Consultation Transfer 1 Press the Trans soft key to enter the number you want to transfer to during the
55. unday wl 2 Mour o 23 SE AutoP Immediately AutoProvision Field Description Clear MDS Submit Submit Shortcut Wa weng z n 1 nesi System Log LogLevel a Export Log Export PCAP pcne sa Others Config File taz Browse Export Encrypted Export unencrypted ze Sections Description PNP Option To display and configure PNP setting for Auto Provisioning PNP Plug and Play once PNP is enabled the phone will send SIP subscription message to PNP server automatically to get Auto Provisioning server s address By default this SIP message is sent to multicast address 224 0 1 75 PNP server address by standard DHCP Option To display and configure custom DHCP option DHCP option If configured IP Phone will use designated DHCP option to get Auto Provisioning server s address via DHCP This setting require DHCP server to support corresponding option Manual Update Server To display and configure manual update server s settings URL Auto provisioning server address 65 User name Configure if server needs an username to access otherwise left blank Password Configure if server needs a password to access otherwise left blank Common AES Key Used for IP phone to decipher common Auto Provisioning configuration file AES Key MAC Used for IP phone to decipher MAC oriented auto provisioning configuration file for example file name could be 0c1105888888 conf if IP
56. urity Disabled Codecs 6723 53 6723 63 G726 32 DIS Subscribe MWI Subscribe MWI Subscribe Period Voice Mail Number DTMF Type How To Notify DTMF DTMF Payload Call Max Local SIP Port Min Local SIP Port Caller 1D Header Auto Answer Ringtones Anonymous Call Anonymous Call Rejection Is escape non Ascii character Missed Call Log Music Server Address Voice Encryption SRTP NAT UDP Keep Alive Messages UDP Alive Msg Interval RPort Enabled Codecs PCMU PCMA G729 G722 Disabled Ki isco 1800 65535s RFC2833 v Disabled v 101 96 127 me bei 5062 1024 65535 FROM v Disabled v Default v Disabled v Disabled E 20 WW Disabled v Disabled v Enabled Ki Enabled di Disabled v Disabled v 1800 90 7200s UAC vi Disabled ted Disabled Ki Enabled Ki Disabled v 37 Sections Description SIP Account To display current Account settings or to select which account to display Codecs To display and configure available unavailable codecs list Codec means coder decoder which is used to transfer analog signal to digital signal or vice versa Familiar codecs are G723 53 G723 63 G726 32 PCMA PCMU G 729 G722 Subscribe To display and configure MWI BLF ACD subscription settings MWI Message Waiting Indicator which is used to indicate whether there is unread new voice message DTMF To display and configure DTMF settings Type Su
57. y to cancel the conference talking and return to Idle 16 3 10 Call Park You can use Call Park feature to park the current talking and then resume the Parking talking in another phone For example in another phone of another office or conference Press the Call Park key to park the current talking during the talking If success you will hear voice announce or see the reserved extension number on the phone LCD Dial the reserved extension number in another phone to resume the Parking talking Note Not all servers can support Call Park feature To configure Call Park via Phone interface PATH Press Menu gt Features gt Call Park gt Press Left or Right key or Switch soft key to enable Call Park gt Press the Down key to set Target number gt Press the Down key to set Account gt Press the Save soft key to save 3 11 Pickup You can use pickup to answer other users incoming call The IP phone Tiptel3210 supports specified pickup and group pickup Note Press the group pickup only to answer line 1 incoming call if there are many lines incoming calls in group 3 11 1 Specified Pickup Specified pickup can answer specified user s incoming calls 1 Set specified pickup key via phone interface PATH Press Menu gt Features gt Programmable keys gt Soft Keys gt PickUp gt Press Down key to set label Value gt Save soft key 2 Use specified pickup feature When the user of specified pickup number is off or bu
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