FacilityPro POS 3000 Installation and User Manual
Contents
1. button on the Magnabox to program the standard configuration if you want to use your FacilityPro POS 3000 for testing with Magna Carta test cards or to accept Chipknip only 2 With FacilityPro Manager to create a site specific configuration 3 Using the menus of the Magnabox to create a site specific configuration 4 Using http to create a site specific configuration 4 1 Loading the standard configuration The standard configuration assumes that the currency is Euros and that only Magna Carta test cards and or Chipknip may be used How to load the standard configuration into the FacilityPro POS 3000 NB the standard configuration can only be loaded into the FacilityPro POS 3000 if it has not yet been configured previously 1 Install the FacilityPro POS 3000 as described in chapter 3 2 Ensure that the FacilityPro POS 3000 is on The display of the Atlas card reader will show as in Figure 4 1 NO CONFIG OUT OF ORDER Figure 4 1 No config screen Refer to footnote Error Bookmark not defined gt Refer to footnote Error Bookmark not defined 11 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc If however the display shows alternately as in Figure 4 2 and Figure 4 3 then there is already a configuration in the FacilityPro POS 3000 and you cannot load the standard configuration WELCOME YOUR CARD PLEASE Figure 4 2 The welcome screen TUESDAY 10 42 4 NOU 2008 Figure 4 3 The d2. call 8 8 Chipknip problems This chapter is applicable only if you have a FacilityPro POS 3000 which accepts Chipknip 8 8 1 Display shows BUITEN GEBRUIK BETAAL ANDERS Problem Display shows as in Figure 8 8 when a Chipknip is inserted BUITEN GEBRUIK BETAAL ANDERS Figure 8 8 Buiten gebruik betaal anders Cause The Chipknip payments have not been transmitted to Equens on time This can have various causes depending on the configuration of your system Maybe the 12 See footnote Error Bookmark not defined 27 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc terminal has not been audited maybe the Chipknip module of FacilityPro Manager has been turned off etc Solution Audit the terminal and transmit the Chipknip payments to Equens 87 8 8 2 Display shows STORING NEEM UW PAS Problem Display shows as in Figure 8 9when a Chipknip is inserted STORING HEEM UW PAS Figure 8 9 Storing neem uw pas Cause The Equens SAM is faulty Solution Contact your service provider and schedule a service call FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 28
3. cost account etc For further details on FacilityPro Manager you are referred to the datasheet for this product Depending on the architecture of your site you will choose for a PayPro or PowerPro terminal 1 PayPro Card holders cannot be divided into user groups All card holders pay the same price discounts and budgets cannot be assigned 2 PowerPro Card holders can be divided into user groups allowing for complex price differentiation by assigning discounts and budgets per user group User groups can have multiple special features such as free sale discount or budget Card holders can also be divided into cost centres so that billing reports per cost centre can be generated The terminals are managed with the software FacilityPro Manager developed by Magna Carta With the PayPro module of FacilityPro Manager the system administrator manages the payment terminals He can edit products and prices put stolen cards on the hotlist and configure and audit the terminals The PowerPro module of FacilityPro Manager allows the system administrator to define user groups and cost centres so that a complex terminal configuration can be realised where user groups may be assigned multiple special features Transaction data stored includes the cost centre allowing for through billing For further details on FacilityPro Manager you are referred to the datasheet for this product The FacilityPro POS 3000 can communicate with FacilityPro Manager via E
4. in the card reader The amount due is deducted from the card when the customer confirms with the lt OK gt button The customer can also view the balance on a card on the LCD screen by pressing the lt gt button At a FacilityPro POS 3000 you pay using a FacilityPro card or Chipknip Chipknip is the electronic cash system or open Dutch e purse used in the Netherlands You can pay using a Chipknip if the terminal has been equipped with a Chipknip SAM and has been registered with and assigned a TerminalID by the acquirer Equens A FacilityPro card is a smartcard for your own organisation or company which can be used for electronic payment at cash registers POS stations vending machines photocopiers etc Magna Carta developed the closed electronic transaction system FacilityPro which offers various functions for card configuration registration of data on the cards and a loyalty system for card users A useful feature of the system is the ability to charge different prices to different card holders FacilityPro is available for contact cards as well as contactless cards Presently supported contact cards are JavaCard IBM MFC and legacy Bull Scot5 Gemclub Micro FacilityCard Multi Card Smart Presently supported contactless cards are Mifare Classic Mifare DESFire and contactless JavaCards Terminals are prepared for Mifare Plus LEGIC cards are also supported and require a special LEGIC card reader The FacilityPro POS 3000 consists of t
5. this is depends on the cash register used The display will show as in Figure 6 1 PAY 8 68 YOUR CARD PLEASE Figure 6 1 Pay amount 2 Insert FacilityPro card or Chipknip into the card reader The display will show as in Figure 6 2 If the balance on the card is less than the amount to be paid the display will show as in Figure 6 3 PAY 6 66 AGREE 0K7STOF Figure 6 2 Pay OK STOP FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 22 CARD BALANCE IS TOO LOW Figure 6 3 Balance too low 3 Press the OK key The display will show as in Figure 6 4 PAID 6 68 Figure 6 4 You have paid 4 Remove your card 6 3 Viewing the balance on a card How to view the balance on a card 23 1 Insert FacilityPro card or Chipknip into the card reader The display will show as in Figure 6 5 WAIT FOR AMOUNT Figure 6 5 Wait for amount Press the key The display will show as in Figure 6 6 for a few seconds and then again as in Figure 6 5 BALANCE 7 48 Figure 6 6 Balance on card Remove your card or wait for cashier to enter amount to be paid on cash register and the display to show as in Figure 6 2 and continue to pay from step 3 of 86 2 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 7 Transmitting Chipknip payments to Equens This chapter is applicable only if you have a FacilityPro POS 3000 which accepts Chipknip The Magnabox will have be
6. 1 payment will only be effectuated after confirmation from the cardholder value 0 payment will be effectuated automatically as soon as the amount is sent from the cash register to the payment terminal and a card is inserted unless the card is a Chipknip in which case the customer is asked to confirm before the amount is deducted from the card On the terminal data screen 1 Welcome text 1 standard value WELCOME When the terminal is not active two alternating screens will be shown on the display of the terminal This field contains the first line of text of the first screen If this field is not filled in the default value WELCOME will be used The second line will always be YOUR CARD PLEASE The second screen will show the date and the time 2 Welcome text 2 standard value empty If this field is given a value when the terminal is not active three alternating screens will be shown on the display of the terminal in stead of two see above The third screen will show the text filled in in this field To control the way lines are shown the position of lines commands can be placed in the text The Magnabox will interpret these commands and implement them The commands for a line of text must be placed at the beginning of that line The commands a c center the text on the display b U left align the text Ar right align the text n new line AT this text must be on the 1st line f 2 this tex
7. FacilityPro POS 3000 Installation and User Manual File name MAN9 PS3000 UKED 4512 doc Revision date 17 12 2009 AGNA CARTA For more information Visit the website http www magna carta com 2009 Magna Carta Chipcard Solutions All rights reserved Magna Carta FacilityPro FacilityPro Manager Comet de FacilityPro Manager logo are either registered trademarks or trademarks of Magna Carta Chipcard Solutions in de Netherlands and or other countries All other product names are trademarks or registered trademarks of their respective owners FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 2 CONTENTS ABOUT THIS INSTALLATION AND USER MANUAL cccccsscssccsccsccsccccccscesccsccsccscesccess 5 1 INTRODUCTION cccccccsccscccscccccsccsccsccsccsccscccsccccescesccsscsccsscescsccescescescoscesees 6 2 _FACILITYPRO POS 3000 WHAT S IN THE BOX ccsssccsccssccccsccssccssccssccsccesscescees 8 3 INSTALLATION ssscsccieccceccseccesecstccesacesas setssctenccveccescesdessescsocecstessesusssesscccesccscessesss 10 4 CONFIGURATION ccccccccscccsccccsccccsscecccscccccccscccsccscccccesceccsscessescscccesescossoeses 11 4 1 Loading the standard configuration ccccsscscssssccssssccsscscessscccsssccsssscessssccssscoseesces 11 4 2 Configuring with FacilityPro Manager ccccssscssssccssssccssssccssccccsssccsesscesssscossscoseesces 12 4 2 1 Creating the termina
8. UKED 4512 doc 24 8 Problem solving 8 1 Display shows TEMPORARILY OUT OF ORDER Problem The display shows as in Figure 8 1 TEMPORARILY OUT OF ORDER Figure 8 1 Temporarily out of order Cause The POS terminal is not receiving any signal from the cash register or there has been an error during auditing of the terminal Solution Initiate a payment transaction or turn on cash register or connect the POS terminal to the cash register until the display shows alternately as in Figure 4 2 and Figure 4 3 and the terminal is ready for use If this is not successful check the terminal status with FacilityPro Manager see the FacilityPro Manager user manual If the status is Error pause there has been an error during auditing which can be resolved by auditing the terminal again If all these solutions fail the problem must lie in the cash register which is not sending the correct signals to the terminal 8 2 Display shows CARD HAS THE WRONG CURRENCY Problem Display shows as in Figure 8 2 CARD HAS THE WRONG CURRENCY Figure 8 2 Card has the wrong currency Solution Rewrite card with the correct currency 8 3 Display shows CARD IS NOT VALID HERE Problem Display shows as in Figure 8 3 25 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc CARD IS HOT VALID HERE Figure 8 3 Card is not valid here Cause The card contains the wrong site code It might be a card from anot
9. abox installation and user manual supplied with your FacilityPro POS 3000 you will find instructions for placing the SAM if this has not been done before delivery and for activating the Chipknip functionality In order to activate you will need to know the TerminalID assigned by Equens 10 See footnote Error Bookmark not defined 21 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 6 Operation of the FacilityPro POS 3000 The instructions in this chapter assume that the parameters show_balance user_confirmation and single_vend have the standard value 84 2 2 6 1 Turning on the FacilityPro POS 3000 How to turn on the FacilityPro POS 3000 1 The FacilityPro POS 3000 will be on when the power supply is connected to a wall socket For it to function the cash register it is connected to must also be on When the terminal is ready for use the display of the card reader will show as in Figure 4 2 and Figure 4 3 alternately If the display shows as in Figure 4 4 the POS terminal is not connected to the cash register or the cash register is not on or a payment transaction needs to be initiated before the display will show as in Figure 4 2 and Figure 4 3 6 2 Electronic payment at the FacilityPro POS 3000 How to pay with a FacilityPro card at the FacilityPro POS 3000 1 Enter the amounts to be paid on the cash register and then press the button to indicate that payment will be effected using a smartcard which button
10. anual version MAN9 PS3000 UKED 4512 doc 14 9 service_timeout default value 2000 2 sec The maximum time in ms between signals sent from the cash register to the terminal If this time is exceeded the terminal assumes there is no communication with the cash register and displays an out or order message Figure 4 4 Value 0 turns off this functionality 10 single_vend default value 1 There can only be one transaction with an inserted card In order to effect a second payment with the same card it must be taken out and re inserted If the value is set to 0 the terminal can effect multiple transactions to the same card without the card being taken out and re inserted 11 stop_translog_full value in standard configuration 0 value 0 if the memory of the Magnabox for storing transaction data is full 1000 transactions the Magnabox will continue to work and new transactions can be effected Transaction data is then lost on a FIFO basis First In First Out The counters in the Magnabox continue to store all relevant data so that no data is lost at that level value 1 as soon as the memory of the Magnabox for storing transaction data is full 1000 transactions the Magnabox will refuse to operate and no further transactions can be effected until the Magnabox has been audited and the transactions have been collected The display of the Atlas will show TRANSACTION FULL OUT OF ORDER 12 user_confirmation default value 1 value
11. ate and time screen 3 Press the W button of the Magnabox The standard configuration is loaded The display of the card reader shows as in Figure 4 2 and Figure 4 3 alternately If the display shows as in Figure 4 4 the POS terminal is not connected to the cash register or the cash register is not on or a payment transaction needs to be initiated before the display will show as in Figure 4 2 and Figure 4 3 TEMPORARILY OUT OF ORDER Figure 4 4 Temporarily out of order 4 2 Configuring with FacilityPro Manager Only PayPro and PowerPro terminals can be configured with FacilityPro Manager SoloPro terminals are used on sites where no FacilityPro Manager is required In the instructions in this paragraph it is assumed that you have some experience with FacilityPro Manager For more detailed instructions you are referred to the FacilityPro Manager user manual 4 2 1 Creating the terminal Before you can configure the FacilityPro POS 3000 you will have to create a new terminal in the database of FacilityPro Manager How to create a terminal record for your FacilityPro POS 3000 with FacilityPro Manager 1 Start FacilityPro Manager FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 12 11 12 16 17 18 19 20 21 22 23 24 25 26 4 2 2 Make sure there is a service group called POS or similar Make sure there is a service called POS or similar in the se
12. be audited and configured via Ethernet LAN click in the field IP address and type the IP address If you have filled in Network in the field Connection and the terminal will be audited and configured via analogue or mobile telephone network a dial up connection should be defined in Windows and added to the dial up connections known to FacilityPro Manager see the FacilityPro Manager user manual Enter the name of the dial up connection in the field Dial up connection and enter the phone number in the field Phone On the tab Services fill in the service POS see step 3 Click on the function button Apply Click OK The new terminal will be saved The record list will include the name of this new terminal Determining the parameter values for the FacilityPro POS 3000 There are a number of parameters that determine how a FacilityPro POS 3000 will operate and that must be assigned the correct value for your site Some of these parameters are found on the machine type data screen some on the terminal data screen and some on the site data screen These are On the machine type data screen in alphabetical order 13 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 1 allow_refund default value 0 If the value is set to 1 the terminal can accept a negative amount from the POS for a payment transaction This amount will be added to the card balance and will be distracted from th
13. ccccccccssssssssssssscsccseseseeseeeeeees 25 8 3 Display shows CARD IS NOT VALID HERE ccssssccssssccsscscccsccccscscccssscessssccssscosecsces 25 8 4 Display shows CARD IS NOT VALID sccccsssscsssssccssscccssscccssscccsscccsssccsssscesessceeesces 26 8 5 Display shows CARD IS NOT YET VALID ssscccssssccssssccsscsccsccccssscccesscesesscesssscoessees 26 3 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 8 6 Display shows YOUR CARD IS NOT USABLE ssscccsssscssssscccsssccssssccsssccsscscessssceecsces 26 8 7 Display shows YOUR CARD DOESN T RESPOND ccssscccssssccssscccssscccscsccsscsccssscosescoes 27 8 8 Chipknip Problems ci scsesessicesscsvesscnescccveesccssscdececccvacssisescdecsdsccosssecsessucsssssesssecsossecees 27 8 8 1 Display shows BUITEN GEBRUIK BETAAL ANDERS ssssececceccecceeesssseeeeecceceeceaneeees 27 8 8 2 Display shows STORING NEEM UW PAS ssscccsssecesscecescccesseccesceceessceesseceeseeceeseeeees 28 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 4 About this installation and user manual This is the installation and user manual for the FacilityPro POS 3000 MAN9 PS3000 UKED 4512 doc It is based on Magnabox application firmware version V3 45 and bios version 3 36 and on FacilityPro Manager version 3 4 0 26 This manual describes how to install and use a FacilityPro POS 3000 and ho
14. e turnover counter 2 als_server_ip default value 0 0 0 0 IP address of the ALS or PIM server please refer to the FacilityPro Manager user manual 3 auto_token default value 0 There are two devaluation commands in the pos protocol whereby in the one the discount token is determined by the cash register dispenser and in the second by the FacilityPro terminal If the cash register employs the first command type and yet you want the token to be determined by the FacilityPro terminal auto_token should be assigned the value 1 The FacilityPro terminal will then always determine the token 4 display_balance default value 0 value 1 when card is inserted the balance is displayed value 0 balance is only displayed when user presses button 5 idle_timeout default value 5000 When the terminal is not active two or three alternating screens will be shown on the display of the terminal see parameters Welcome text 1 and Welcome text 2 below The parameter idle_timeout defines after how many ms the display switches between the screens If it has the value 0 the screen will not alternate only the first screen will be shown default WELCOME YOUR CARD PLEASE The date and time will then not be shown 6 increase default value 0 If the value is set to 1 the terminal can accept a negative amount from the POS as a reload transaction This amount will be added to the card balance and will be NOT distracted from the turnover counte
15. em built into the Magnabox 3 Please refer to footnote Error Bookmark not defined FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 8 Your FacilityPro POS 3000 PS3042 includes additional items 1 antenna with SMA connector 2 GSM GPRS modem built into the Magnabox 9 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 3 Installation How to install the FacilityPro POS 3000 1 10 11 Install the Magnabox on a suitable protected and smooth surface within 1 5 m of the cash register out of view of the cashier and the customer and allowing for the cable set to be neatly concealed follow the instructions in the Magnabox installation and user manual Assemble the MC POS cable by connecting one of the modular cables to the RJ12 female DB9 adapter Connect the female DB9 connector of the MC POS cable to the cash register Insert the RJ12 connector of the MC POS cable into the port READER2 RS232 of the Magnabox Assemble the Atlas card reader Atlas base and suction cups following the instructions in the Atlas installation and user manual Insert an RJ 12 connector of the second modular cable into the port READER1 of the Magnabox Slide the base off the Atlas card reader and insert the other RJ12 connector of this cable through the hole in the base into the port 1 of the Atlas and slide the base of the Atlas back on Install the card reader on a smooth surface usuall
16. en programmed with additional Chipknip software and a SAM of acquirer Equens A FacilityPro POS 3000 which accepts Chipknip payments requires that these payments be transmitted to Equens Normally the system will be configured such that this will be done automatically at fixed times e g every night or once a week This is done in one of two ways 1 direct transfer from the Magnabox the Chipknip firmware ICS intern which is built into the Magnabox transmits to Equens via a network Ethernet LAN or GSM GPRS or PSTN telephone network certified by Equens 2 via a back office PC FacilityPro Manager audits the FacilityPro POS 3000 and supplies the transaction data of the Chipknip transactions to the Chipknip module ICS of FacilityPro Manager which transmits to Equens via a network Ethernet LAN or GSM GPRS or PSTN telephone network certified by Equens Extensive instructions for programming and configuring the Chipknip firmware or Chipknip module of FacilityPro Manager transmitting transaction data to Equens manually and referring to the data of the Chipknip transmissions effected can be found in the Magnabox installation and user manual which is supplied with your FacilityPro POS 3000 for direct transfer and in the installation and user manual of the Chipknip module of FacilityPro Manager for transferring via a back office PC 11 See footnote Error Bookmark not defined FacilityPro POS 3000 manual version MAN9 PS3000
17. her site Solution Rewrite card with the correct site code 8 4 Display shows CARD IS NOT VALID Problem Display shows as in Figure 8 4 CARD IS HOT VALID Figure 8 4 Card is not valid Cause The card contains a validity period with an end date in the past Solution Rewrite card with the a new validity period 8 5 Display shows CARD IS NOT YET VALID Problem Display shows as in Figure 8 5 CARD IS HOT YET VALID Figure 8 5 Card is not yet valid Cause The card contains a validity period with a start date in the future Solution Rewrite card with the a new validity period 8 6 Display shows YOUR CARD IS NOT USABLE Problem Display shows as in Figure 8 6 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 26 YOUR CARO IS NOT USABLE Figure 8 6 Your card is not usable Cause The card contains the wrong key set the card is faulty or the card connector in the card reader is dirty or worn Solution Rewrite the card replace the card or if problem occurs with all cards contact your service provider and schedule a service call 8 7 Display shows YOUR CARD DOESN T RESPOND Problem Display shows as in Figure 8 7 YOUR CARD DOESN T RESPOND Figure 8 7 Your card doesn t respond Cause The card does not have a chip or it is faulty Solution Replace card or if problem occurs with all cards contact your service provider and schedule a service
18. l orses seeds sce conevesdieceecngces caves REEE AE EEEREN EENE EESTE oE Ei aae naa 12 4 2 2 Determining the parameter values for the FacilityPro POS 3000 cccssscccssecceesceeeees 13 4 2 3 Configuring the terminal cie cceei cesssieteeseavesccducebweueeccvslacediescabescessnaucseceueueeceeahacdeseanseee 17 4 3 Configuring with the Magnabox menus ssssssoesecossecsseossscosseosseosseoossoosesosssosssoosseosee 17 4 4 Configuring with a web browser http ssesssessossoossooseoosooosoossossoossooseosososesssosssesssoo 18 5 ACTIVATING CHIPKNIP ON THE FACILITYPRO POS 3000 csscccsccsccsccsccscesceees 21 6 OPERATION OF THE FACILITYPRO POS 3000 ccsccscsscccsccsccsccsccssccccsscsscesceees 22 6 1 Turning on the FacilityPro POS 3000 seoosseosssossscossessseossecossosseooseecssessseceseoossessseoso 22 6 2 Electronic payment at the FacilityPro POS 3000 ccssssccssssccsscsccsssccsssscesssscesees 22 6 3 Viewing the balance on a card e seecsseccseccssecsseossecossecsseosseoossooseeossecsssoossccsseosseesseoss 23 7 TRANSMITTING CHIPKNIP PAYMENTS TO EQUENG ccscsscccscscccsccscccccssccscsccesees 24 8 PROBLEM SOLVING scccscssccsccccccccccccsccsccsccscccccscccscescsscsccsccsccsscsccsscesssscoses 25 8 1 Display shows TEMPORARILY OUT OF ORDER ssscsscscccccccccccecessssssscsccsscseseeseeeeees 25 8 2 Display shows CARD HAS THE WRONG CURRENCY cs
19. o POS 3000 models is available shown in the table below together with their product codes The complete product name is the type of terminal PayPro PowerPro SoloPro followed by the product code IRDA and TCP IP PS 3040 PSTN modem PS 3041 GSM GPRS modem PS 3042 Your FacilityPro POS 3000 has the following parts 1 Magnabox control unit box a Magnabox control unit optionally with Chipknip SAM b Accessory bag with key for Magnabox 3 plugs S6 3 screws DIN7981 4 8x25 mm c A6 paper with a list of What s in the box and a link to the Magnabox installation and user manual on the Magna Carta website 2 Box with card reader type Atlas 4 Standard a 4 button Atlas on mounting plate b Accessory bag with key for Atlas 3 plugs S6 3 screws DIN7981 4 8x25 mm c A6 paper with a list of What s in the box and a link to the Atlas installation and user manual on the Magna Carta website 3 Application box a Power supply for Magnabox Atlas base c Modular cable RJ12 RJ12 1 m d Modular cable RJ12 RJ12 1 5 m for MC POS cable e Adaptor D9 female to RJ12 for MC POS cable f 4 suction cups for Atlas base g A6 paper with a list of What s in the box and a link to the FacilityPro POS 3000 installation and user manual on the Magna Carta website Your FacilityPro POS 3000 PS3041 includes additional items 1 Telephone cable with two RJ11 connector MC order number 91900030 2 metres 2 PSTN mod
20. on the tab Parameters as in Figure 4 5 2 On the tab Parameters edit the value of the parameters if this is necessary to meet the demands of your cash register or POS machine or to accommodate the desires of your site If you want to edit the default value of parameters that are not shown on the tab Parameters you will have to use the button Add parameter to add them to the tab see the FacilityPro Manager user manual 3 If you wish change the value of the parameter Welcome text 1 and Welcome text 2 on the tab Other of the terminals data screen 4 If you wish change the value of the parameters Site code and Language choice in the terminals on the tab Settings of the site data screen 5 If you wish change the value of the parameter System currency on the tab System currency of the site data screen 6 Click Apply 7 Click OK If a terminal has a descriptor version lower than desv0011 this can be checked in field Descriptor version on the Settings tab of the terminals data screen the terminal will not be able to toggle languages and will not be affected by the languages selected in this list FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 16 Machine type Unit type pos Pos y Parameters idle_timeout i no_pos_busy_messageno POS busy messages 0 price_holding prices defined in termir 1 server_ip server IP address 0 1 0 0 se
21. r but added to a separate counter for the total revaluated to cards This parameter does not yet function in the present firmware version in which negative amounts sent from the POS are added to the card balance and subtracted from the turnover counter This parameter will be incorporated in a future release of the firmware 7 no_pos_busy messages default value 0 Due to protocol rules busy messages are sent to the cash register Some older cash registers do not like these in which case this parameter can be set to 1 This should be avoided with new cash registers 8 oc_dummy_cardnumber default value 0 Only applicable to terminals that accept Chipknip refer to footnote Error Bookmark not defined This parameter determines the card number that is sent to the cash register to indicate that a Chipknip has been inserted and that is stored as the card number in the transaction record and will be shown in reports It is generally 0 Some cash registers cannot accept a card number 0 and generally the value 2147483647 is then used hexadecimal 7FFFFFFF For all Magnaboxes with firmware version lower than 3 42 the parameter allow_pos_refund should be used and not allow_refund 7 For all Magnaboxes with firmware version lower than 3 45 the parameter server_ip should be used and not als_server_ip 3 For all Magnaboxes with firmware version lower than 3 42 the parameter pos_auto_token should be used and not auto_token FacilityPro POS 3000 m
22. rvice _timeout service timeout 0 user_confirmation user confirmation 0 zj Figure 4 5 Typical parameter values for POS 4 2 3 Configuring the terminal How to configure the FacilityPro POS 3000 with FacilityPro Manager 1 Ww e O ON Install the FacilityPro POS 3000 as described in chapter 3 ensuring that FacilityPro Manager can connect to the FacilityPro POS 3000 via a network unless the terminal will be configured and audited manually using a PDA Make sure the FacilityPro POS 3000 and the cash register are on The display of the Atlas card reader will show as in Figure 4 1 as in Figure 4 2 and Figure 4 3 alternately or as in Figure 4 4 Start FacilityPro Manager Make sure the terminal has been created in the database 84 2 1 and the parameters have the correct values for your site 84 2 2 If the terminal will be configured and audited manually please refer to your COMET user manual for instructions on how to configure a terminal using FacilityPro Manager and a PDA with COMET software Make sure the terminal can be connected to go to the tab Status of the terminal and click on the action button Status If you do not see the message STATUS Terminal OK then the connection has not been set up and you cannot configure the terminal Click on the action button Send config Click OK Wait for the message Done Click OK The FacilityPro POS 3000 is now configured The display of the card reader
23. rvice group mentioned in the previous step with a price of 655 35 or other currency This is a dummy price Make sure the location for the terminal has been created in the table of locations Make sure the terminal group the terminal will belong to has been created in the table of terminal groups Choose menu Terminals Choose Terminals If there is more than one terminal group select the terminal group to which the FacilityPro POS 3000 must belong Click on the function button New 10 Type the name of the new terminal e g cash register 4 Click on the arrow next to the field Machine type 13 14 15 Click in the field Terminal Select the machine type POS Click on the arrow next to the field Collector Select the workstation that will be the collector for this terminal This is not necessary if the terminal will be audited manually Click in the field Serial number Type the serial number of the Magnabox It begins with mb or MB The serial number is visible on the display of the Magnabox Click on the arrow next to the field Connection Select Network if the terminal will be audited and configured via Ethernet LAN or telephone network Otherwise select Handheld Click on the arrow next to the field Location Select the location of the terminal If you have filled in Network in the field Connection and the terminal will
24. ser and will require that you configure using FacilityPro Manager 8 4 2 How to configure the FacilityPro POS 3000 with a web browser 1 Install the FacilityPro POS 3000 as described in chapter 3 2 Load the standard configuration 84 1 3 Check the IP address on the display of the Magnabox and make sure your PC is connected to the same network Open a web browser on your PC In the address line type http IP address of your Magnabox Press lt Enter gt You will see the home page of your Magnabox Figure 4 6 Click on the web page config paystation Enter your user name and password and click OK Default value Demo Demo You will see the paystation page of your Magnabox Figure 4 7 9 Click on a parameter you wish to change and assign the appropriate value for your site See the list of parameters in 84 2 2 for an explanation of the meaning of each parameter whereby a Auto token parameter auto_token or pos_auto_token b Reval Allowed parameter increase c Show Balance parameter display_balance 10 Click return to paystation config Oa OV I es FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 18 11 12 13 14 19 MagnaBox Windows Internet Explorer __ OO fEntp 89 2542347 2 2C2 C Eile Edit View Favorites Tools Help Convert Google f E EA Choose the settings or counters you would like
25. shows as in Figure 4 2 and Figure 4 3 alternately If the display shows as in Figure 4 4 the POS terminal is not connected to the cash register or the cash register is not on ora payment transaction needs to be initiated before the display will show as in Figure 4 2 and Figure 4 3 4 3 Configuring with the Magnabox menus 17 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc The most basic configuration parameters can be edited using the Magnabox menus and are found in the menu Application These are 1 Dummy card number 2 User confirmation 3 Single vend 4 Display balance 5 Currency 6 Site code 7 Languages See the list of parameters in 84 2 2 for an explanation of the meaning of each parameter Currency System currency languages Language choice in the terminals You are referred to the Magnabox installation and user manual for instructions on changing the value of these parameters using the Magnabox menus 4 4 Configuring with a web browser http Using a web browser you can change the basic configuration of a FacilityPro POS 3000 This requires a configuration to be loaded into the FacilityPro POS 3000 first This can be done by loading the standard configuration 84 1 After loading the standard configuration you will use the web browser to edit the configuration parameters to reflect the functionality for your FacilityPro POS 3000 Some more advanced settings cannot be realised with a web brow
26. t must be on the 2nd line 15 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc g 3 this text must be on the 3rd line h 4 this text must be on the 4th line On the site data screen 1 Site code 2 System currency 3 Language choice in the terminals this field contains a list of which languages will be used in the terminals of the site If this list is not empty the messages shown on the displays of the terminals will be shown in the language shown in the first position by default The card holder can toggle between the selected languages in the order seen in this list using the language button on the card reader at the terminals Languages can be removed and added to the list using the gt and lt buttons If no languages are selected here the terminal will use the language determined in the terminal at delivery as the first language presumably the language of your site and all other available languages for toggling starting with the language following the default language in this order Dutch English German French Portuguese Defining only one or two languages in this list will make the omitted languages unavailable on the terminals which could be desirable on your site How to edit the values of the parameters 1 In the machine types data screen select the machine type of your FacilityPro POS 3000 e g POS You will see the present values of the parameters
27. thernet LAN or via mobile or analogue telephone network using a GSM GPRS or PSTN modem except SoloPro terminals Terminals can also operate stand alone Communication with FacilityPro Manager is then via infrared communication using a PDA In some cases additional hardware and or software might be necessary such as a Personal Digital Assistant PDA and the COMET software for communication via infrared or a modem on the back office computer for dial up connection to a modem If the FacilityPro POS 3000 is connected to a network the terminals can be audited and configured automatically at set times If Chipknip is accepted at the terminal footnote 1 the Chipknip payments must be transmitted to the acquirer Equens This can be done with the Chipknip module of FacilityPro Manager a store and forward module which collects the transactions from one or several terminals and then sends them to Equens in a batch where they are processed It is therefore not imperative to have a telephone line or network connection at every terminal that must accept Chipknip Another option is direct transfer of the Chipknip payments from the terminal to Equens using the built in Chipknip terminal software This does require a network connection TCP IP or telephone certified by Equens 7 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 2 FacilityPro POS 3000 What s in the Box You have purchased a FacilityPro POS 3000 A range of FacilityPr
28. to change or review local Figure 4 6 Home page of a Magnabox MBX2E744 POS Paystation page Figure 4 7 Paystation page of the Magnabox of a FacilityPro POS 3000 Repeat steps 9 and 10 until all the parameters of the paystation page have the desired value Click on M me page If you want to change any other configuration parameters you should change the parameters config user name config password and site code on the Site page of the MBX2 for security reasons this can be done as described above From the home page you should choose 1 config network for the parameters in Figure 4 8 2 config site for the parameters in Figure 4 9 Leave the web browser and restart the Magnabox for the changes to take effect FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc Network page Always 169 254 23 47 not used 55 255 255 0 not used 0 0 0 0 not used 255 255 255 255 not used 192 168 2 100 Master 24 255 255 255 255 f for changes to take effect Figure 4 8 Network page of a Magnabox 12345 650 00 0 Figure 4 9 Site page of a Magnabox FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 20 5 Activating Chipknip on the FacilityPro POS 3000 This chapter is applicable only if you have a FacilityPro POS 3000 which accepts Chipknip The Magnabox will have been programmed with additional Chipknip firmware and a SAM of acquirer Equens In the Magn
29. w to solve certain problems For technical specifications such as measurements memory capacity etc you are referred to the data sheet of the FacilityPro POS 3000 When the text presents an enumeration that does not represent instructions to be carried out this enumeration will be presented as follows each item identified by a number and a bracket 1 First point 2 Second point etcetera When the text presents instructions on how to perform the various tasks these instructions always have a title which starts with How for example How to check the balance on a smartcard The instructions for the specific task are then given step by step in the order in which they will be carried out each step identified by a number and a full stop as follows 1 Step 1 2 Step 2 3 Step 3 etc 5 FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 1 Introduction The FacilityPro POS 3000 is a terminal for electronic payment at cash registers and other Points of Sale POS using a FacilityPro smartcard or Chipknip A range of models of the FacilityPro POS 3000 is available There is a suitable model for almost every cash register or machine with the POS protocol To pay at a cash register equipped with the FacilityPro POS 3000 the products to be purchased must be entered and payment initialized on the cash register by the cashier or by the customer in the case of an unattended POS and the customer must insert a smartcard
30. wo main modules the control unit and the card reader The control unit or Magnabox MBX2 is connected to the cash register and to the card reader Atlas 4 where the card is inserted The card reader is placed on a smooth surface e g the counter The FacilityPro POS 3000 will function as a terminal within a complete FacilityPro electronic transaction system In addition to cash registers other Magna Carta payment terminals can be incorporated e g at photocopiers printers or multifunctionals and vending machines as well as access control terminals and card reload stations The terminals can be managed with the software FacilityPro Manager developed by Magna Carta With the PayPro module of FacilityPro Manager the system administrator manages the payment terminals He can edit products and prices put stolen cards on the hotlist and configure and audit the terminals The optional PowerPro module of FacilityPro Manager allows for more complex terminal configuration including different prices per user group or at different times of the day 1 Terminals that can accept Chipknip are only available for the Dutch market Chipknip is the electronic cash system or open Dutch e purse used in the Netherlands Wherever the words cash register are used in this document these must be interpreted as cash register or other attended or unattended POS FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 6 registration per
31. y the counter where the customer will have a good view of the display and allowing for the cable to the Magnabox to be neatly concealed Use the suction cups to secure it Insert the power plug of the power supply for the Magnabox into the port POWER of the Magnabox If the FacilityPro POS 3000 will be connected to a network Ethernet LAN or mobile or analogue telephone network follow the appropriate instructions in the Magnabox installation and user manual to establish the connection to the network Insert the plug of the power supply for the Magnabox into a socket FacilityPro POS 3000 manual version MAN9 PS3000 UKED 4512 doc 10 4 Configuration The configuration of the Magnabox includes information on 1 Which cards should be accepted by the FacilityPro POS 3000 because they have the correct site code and card keys 2 Which currency is used 3 Whether certain cards should be refused by the FacilityPro POS 3000 e g because only certain user groups may use the cash register or because they are lost or stolen cards from the hot list 4 Whether certain cards should receive a discount on the amount charged by the cash register PowerPro terminals only 5 The value of a number of parameters that determine how a FacilityPro POS 3000 will operate 84 2 2 Your new FacilityPro POS 3000 is delivered without a configuration in the Magnabox Before it can be used it must be configured This can be done in four ways 1 Using a
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