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CTERA Agent User Guide for Windows

Contents

1. 7 Downloading CTERA Agent 8 Installing the Agent 9 Uninstalling the Agent 13 Centrally Installing CTERA Agent via Active Directory 15 Using the CTERA Agent in Gateway Mode 25 CTERA Agent Licensing in Gateway Mode 26 Supported Backup Operations 26 Workflow 28 Connecting the Agent to a Cloud Gateway 29 Disconnecting the Agent from a Cloud Gateway 31 Using the CTERA Agent Manager 31 Selecting Files and Folders for File Level Backup 44 Manually Starting Backup 45 Stopping the Current Local Backup Operation
2. 46 Viewing the Agent Status 46 Viewing Agent Details 47 Restoring Files from File Level Backup 47 Restoring Files from Disk Level Backup 51 Accessing Files on the Cloud Gateway 67 CTERA Agent for Windows User Guide 4 Using the CTERA Agent in Gateway Mode CTERA Agent Licensing in Gateway Mode When the CTERA Agent is installed on a Windows Workstation operating system it consumes one CTERA Workstation Agent license from the pool of workstation agents in your cloud gateway If your cloud gateway runs out of the included number of workstation agent licenses it requests additional licenses from the CTERA Portal Workstation Backup licenses pool allocated to your CTERA Portal account When the CTERA Agent is installed on a Windows Server operating system it consumes one CTERA Server Agent license from the pool of server agents in your cloud gateway If your cloud gateway runs out of the included number of server agent licenses it requests additional licenses from the CTERA Portal Server Agents l
3. 83 Using Cloud Drive Synchronization 108 Collaborating on Cloud Drive Folders 119 Sharing Files with Guest Invitations 126 Restoring Files from Cloud Backup 130 Enabling Disabling Remote ACCesS 134 Configuring Event Log Settings 136 Viewing Logs 137 Configuring Windows Explorer Integration Settings 147 Configuring the CTERA Agent Language 148 Viewing the Agent Status 149 Viewing Agent Details 149 Restoring System State Data NTDS and SYSVOL 151 Restoring from a System State Backup on Windows 2003 Server SP2 151 Restoring NTDS Active Directory and SYSVOL Applications on Windows 2003 2008 Serve l
4. an nnn nn nn nn nn nn nn nn nn nn nn nnn nnn 155 Backing Up and Restoring Hyper V Virtual Machines 161 Backing Up and Restoring Microsoft Hyper V VMs in Gateway Mode 161 Backing Up and Restoring Microsoft Hyper V VMs in Cloud Mode 167 Backing Up and Restoring SQL Server Databases 173 Backing Up and Restoring SQL Server in Gateway Mode 173 Backing Up and Restoring SQL Server Databases in Cloud Mode 179 Backing Up and Restoring an Exchange Server 185 Backing Up and Restoring Microsoft Exchange in Gateway Mode 185 Backing Up and Restoring Microsoft Exchange in Cloud Mode 191 Using Pre Post Backup Scripts 197 Legal Information 199 CTERA End User License Agreement 199 GNU GENERAL PUBLIC LICENSE 203 GNU GENERAL PUBLIC LICENSE 3 206 Apache License
5. 213 Contents Introduction This chapter introduces the CTERA Agent and Cloud Attached Storage technology In This Chapter About Cloud Attached Storage About CTERA Agent Contacting Technical Support About Cloud Attached Storage CTERA s Cloud Attached Storage combines on premises Network Attached Storage devices CTERA Cloud Gateways and or CTERA Agent software with cloud services in a single integrated solution File sharing is performed on the local network while cloud storage services are used for off site backup file sync and share FSS and disaster recovery Automated differential backup and restore functions include block level de duplication compression and encryption technologies ensuring secure and efficient synchronization between the cloud storage service and the CTERA Cloud Gateway or CTERA Agent installed computer About CTERA Agent You can back up data from any computer on your network that is installed with the CTERA Agent You can also use the CTERA Agent to easily backup roaming PCs or remote offices even when they are outside your network The CTERA Agent supports the following modes J Gateway mode
6. E J TAI volumes b Expand the tree nodes to reveal the folders For an explanation of the icons and check boxes next to each folder see Folder Icons page 88 The folder contents appear in the right pane c Select the check boxes next to the files and folders you want to back up d Click Save The Files to backup dialog box closes 9 Optional To override portal settings and configure a schedule for automatic cloud backup a Click the Change button in the Schedule area 74 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 The Backup Schedule dialog box opens Backup Schedule Start Every 24 Specific Time Start Time Stop Time On Completion On Days b Click Override c Complete the fields using the information in the following table d Click Save The Backup Schedule dialog box closes 10 Optional To secure the backup folder with your own secret passphrase click the Change button in the Encryption area By default CTERA Agent will use an automatically generated encryption key to protect the created backup folder CTERA Agent for Windows User Guide 75 5 Using the CTERA Agent in Cloud Mode The Initialization Required dialog box opens Initialization Required Use an automatically generated encryption key Use my own secret passphrase Secret Passphrase Re type Passphrase Save Cancel a Select Use my own secret passphrase
7. No results found Original Folder oo 3 Expand the list using the icon and select the databases you would like to restore 4 Click Next CTERA Agent for Windows User Guide 181 Backing Up and Restoring SQL Server Databases The Restore Files dialog box appears Restore selected files to the device If non identical file already exists on the target Overwrite the destination file Overwrite the original file if the restored file is newer O Aw Append modification date to the file name lt Previous Next gt Cancel Choose Overwrite the destination file Click Next The Completing the Restore Files Wizard screen appears Click Finish to begin the recovery process lt Previous Finish Cancel 182 CTERA Agent for Windows User Guide Backing Up and Restoring SQL Server Databases 8 7 Click Finish Tip FA You can monitor the restoration process from the CTERA Cloud Agent s Web Interface CTERA Agent for Windows User Guide 183 Backing Up and Restoring an Exchange Server This chapter explains how to back up your Microsoft Exchange Server and restore it from a file level backup In This Chapter Backing Up and Restoring Microsoft Exchange in Gateway Mode 185 Backing Up and Restoring Microsoft Exchange in Cloud Mode 191 Backing Up and Restoring Microsoft Exchange in Gatew
8. 45 Suspending and Resuming Local Backup 46 Viewing the Agent Status 46 Viewing Agent Details 47 Restoring Files from File Level Backup 47 Restoring Files from Disk Level Backup 51 Accessing Files on the Cloud Gateway 67 Using the CTERA Agent in Cloud Mode 69 CTERA Agent Licensing in Cloud Mode 70 Workflow 70 Connecting the CTERA Agent to the CTERA Portal 71 Setting Up Connection via a Web Proxy 78 Contents Disconnecting the Agent from the CTERA Portal 79 Using the CTERA Agent Web Interface 79 Performing Tasks Using Windows Explorer and Windows Taskbar 83 Using Cloud Backup
9. b The work must carry prominent notices stating that it is released under this License and any conditions added under section 7 This requirement modifies the requirement in section 4 to keep intact all notices c You must license the entire work as a whole under this License to anyone who comes into possession of a copy This License will therefore apply along with any applicable section 7 additional terms to the whole of the work and all its parts regardless of how they are packaged This License gives no permission to license the work in any other way but it does not invalidate such permission if you have separately received it d If the work has interactive user interfaces each must display Appropriate Legal Notices however if the Program has interactive interfaces that do not display Appropriate Legal Notices your work need not make them do so A compilation of a covered work with other separate and independent works which are not by their nature extensions of the covered work and which are not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of the aggregate 6 Conveying Non Sou
10. lt Previous Next gt Cancel Choose Overwrite the destination file Click Next The Wizard Completed screen appears Click Finish to begin the recovery process lt Previous Finish Cancel 170 CTERA Agent for Windows User Guide Backing Up and Restoring Hyper V Virtual Machines 7 6 Click Finish Tip A You can monitor the restoration process from the CTERA Cloud Agent s Web Interface CTERA Agent for Windows User Guide 171 8 Backing Up and Restoring SQL Server Databases This chapter explains how to backup your Microsoft SQL server databases and restore them from a file level backup In This Chapter Backing Up and Restoring SQL Server in Gateway Mode 173 Backing Up and Restoring SQL Server Databases in Cloud Mode 179 Backing Up and Restoring SQL Server in Gateway Mode If your CTERA Agent is connected to a CTERA cloud gateway use the following procedures to back up and restore your SQL server databases Backing Up SQL Server Databases Gateway Mode To back up SQL server databases 1 Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and then click Settings If you are prompted for a username password authentication enter your credentials CTERA Agent for Windows User Guide 173 8 Backing Up and Restoring SQL Server Databases The CTERA Agent Manager opens displaying
11. 206 H How Can Control Which Files Will Be Backed Up 85 95 How Does the Cloud Backup Service Work e 84 Installing the Agent 9 28 70 Installing the CTERA Agent 7 Introduction e 5 Is My Data Secure 85 L Legal Information 2 199 Logging Out of the CTERA Agent Web Interface 82 Managing Synchronization Settings of a Synchronized Folder 116 Manually Starting Backup e 45 Manually Starting Cloud Backup 86 91 Modifying Cloud Drive Folder Sharing Settings e 124 N Navigating Between Table Pages 82 O Opening Ports on Your Firewall 8 30 Organization and Naming of Shared Cloud Folders 120 P Performing Tasks Using Windows Explorer and Windows Taskbar 83 Preparing a Backup Seeding Hard Drive 105 R Refreshing Table Contents 82 Re imaging Your Computer 52 53 Requirements 7 Restoring Files and Folders from the Cloud Backup Control Panel 130 152 Restoring Files from Cloud Backup 130 Restoring Files from Disk Level Backup 27 51 Restoring Files from File Level Backup 47 152 216 CTERA Agent for Windows User Guide Index Restoring from a System State Backup on Windows 2003 Server SP2 e 28 151 Restoring Individual Files from Disk Level Backup 51 Restoring Microsoft Exchange Server Cloud Mode 193 Restoring Microsoft Exchange Server Gateway Mode 189 Restoring Microsoft Hyper V Server VMs Cloud Mode 169 R
12. u Agent Properties xi General Sharing Security Previous Versions Customize M Network File and Folder Sharing Agent D Shared Network Path MSRYDC Agent c m Advanced Sharing Set custom permissions create multiple shares and set other advanced sharing options Pp Advanced Sharing OK Cancel Apply k Click Open The Deploy Software dialog box appears Select deployment method Published Assigned Advanced Select this option to Assign the application without modifications Cancel l Choose Assigned This option ensures that when a user or group specified in the policy s Security Filtering area logs in to the domain CTERA Agent will automatically be installed on their computer m Click OK 3 Addthe ctera agent adm file to Domain Group Policy as an administrative template by doing the following CTERA Agent for Windows User Guide 21 3 Centrally Installing CTERA Agent via Active Directory Tip i This file contains the agent deployment settings a Open the Group Policy Object Editor b Inthe navigation pane right click on Administrative Templates then click Add Remove Templates File Action Yiew Help e om eem 3 Default Domain Policy server2003 ctera me Policy fi Administrative Templates B Computer Configuration E Software Settings i Select an item to view its description Setting ooo
13. 13 3 Centrally Installing CTERA Agent via Active Directory You can centrally install CTERA Agent on multiple computers via Microsoft Active Directory The following procedure describes installation using a Windows 2008 Active Directory domain It is relevant for both Windows Server 2003 and Windows Server 2008 To centrally install CTERA Agent via Active Directory 1 Prepare the CTERA Agent installation file for central use by doing the following a On the Active Directory machine create a shared folder called Agent under Cc b Copy the CTERA Agent installation file to the new folder c Right click on the folder then click Properties The Properties dialog box appears displaying the General tab Sharing Security Previous Versions Customize Agent GA Size 0 bytes Size on disk 0 bytes Contains 0 Files 0 Folders Created Today September 12 2011 09 16 13 Attributes E Read only Only applies to files in folder F Hidden d Click the Sharing tab CTERA Agent for Windows User Guide 15 3 Centrally Installing CTERA Agent via Active Directory The Sharing tab appears Advanced Sharing advanced sharing options Password Protection People must have a user account and password for this computer to access shared folders To change this setting use the Network and Sharing Center OK Canet Aon e Click
14. Configuring Disk Level Backup Settings To configure disk level backup settings 1 Inthe CTERA Agent Manager click the Disk level Backup tab The Disk level Backup tab appears CTERA Agent Editor X PC Online Fj gt a 8 Using the global settings Override Control Panel RB Schedule Every 24 hours Restore to back up iw All Volumes Setti z k 5 GQ start Backup 4a Restore m Start disk level backup e Restore files 2 Click Override to override the general settings for disk level backup General settings include whether disk level backup is enabled as well as the disk level backup schedule Tip i You can revert to global disk level backup settings at any time by clicking Use global settings 3 Select the Enable disk level backup check box 4 To schedule disk level backup do the following a Inthe Schedule field click The Schedule dialog box appears b Complete the fields using the information in Schedule Fields page 40 CTERA Agent for Windows User Guide 41 4 Using the CTERA Agent in Gateway Mode c Click OK The default disk level backup value is Every 24 hours 5 To select volumes for backup do the following a Inthe Volumes to back up field click The Volumes window opens B x Volumes Select Volumes to Back Up All volumes 5 All Volumes f lt ET b Expand the tree nodes and select
15. E Administrat Use the Fully Qualified DNS name of a CTERA portal or a CTERA applian I I d Inthe Sign into server field type the fully qualified DNS name of the CTERA Portal or cloud gateway to which the CTERA Agent should connect e Click OK CTERA Agent for Windows User Guide 23 4 Using the CTERA Agent in Gateway Mode This chapter explains how to use CTERA Agents to perform local backup by connecting them to a CTERA cloud gateway In This Chapter CTERA Agent Licensing in Gateway Mode 26 Supported Backup Operations 26 Workflow 28 Connecting the Agent to a Cloud Gateway 29 Disconnecting the Agent from a Cloud Gateway 31 Using the CTERA Agent Manager 31 Selecting Files and Folders for File Level Backup 44 Manually Starting Backup a le 45 Stopping the Current Local Backup Operation 45 Suspending and Resuming Local Backup
16. Everything on this computer will be replaced with the nformation in the system image Select a system image cot 4 Choose Select a system image 5 Click Next 54 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 The Select the location of the backup for the computer you want to restore dialog box appears fT Re image your computer Select the location of the backup for the computer you want to restore If the system image is on an external device attach the device to this computer and then dick Refresh 6 Click Advanced The Advanced dialog box opens Re image Your Computer 7 Click Search for a system image on the network A confirmation message appears 8 Click Yes The Specify the location of the system image dialog box appears Re image Your Computer CTERA Agent for Windows User Guide 55 4 Using the CTERA Agent in Gateway Mode 9 Inthe Network Folder field type the UNC path of the folder where the disk level backup is stored Tip Al The UNC path of the folder where the drive level backup is stored is cl devicename share name agents agentname computer 10 Click OK The Enter Network Password dialog box opens Windows Security Enter Network Password Enter your password to connect to saimonas Domain MININT 829PK3K K1 Remember my credentials 11 Enter your user name and password for authenticat
17. The CTERA Agent connects to a local CTERA cloud gateway which provides the backup and restore capabilities of a local network solution together with the safety and manageability of a cloud backup service Data from the CTERA Agent installed computer is backed up to a network share on the CTERA cloud gateway and from the cloud gateway to the CTERA Portal CTERA Agent for Windows User Guide 1 Introduction The CTERA Agent can be remotely managed and monitored from the CTERA cloud gateway s Web interface For information refer to your CTERA cloud gateway s user guide Cloud mode The CTERA Agent connects directly to CTERA Portal without utilizing the services of an intermediate cloud gateway Data from the CTERA Agent installed computer is backed up to a folder on the CTERA Portal Cloud mode also supports Cloud Drive synchronization also known as File Sync and Share FSS a subscription service that enables you to synchronize your portal cloud drive with a specific folder on the CTERA Agent The CTERA Agent can be remotely managed monitored and accessed from the CTERA Portal For information refer to the CTERA Portal User Guide Tip i In addition to CTERA Agent which is intended for desktops laptops and server CTERA Mobile can be installed on mobile devices For information refer to the CTERA Mobile User Guide Contacting Technical Support If you require assistance in configuring or using your CTERA Agent con
18. Work 123 Likewise if you select File Type as the condition parameter in the first column select is one of with as the condition operator in the second column and type avi mov mpg in the third column then the backup set will include all files with the extension avi mov and mpg To delete a condition click inits row Click Next The Select Folders dialog box appears This dialog box enables you to select the folders to which this backup set applies By default the root folder is selected meaning that the backup set applies to all files in all folders If desired you can select specific folders to which this backup set should apply For example you can create an backup set that contains all files that have the extension txt and reside in the folder sharel textfiles by entering txt in the previous dialog box and then choosing the folder sharel textfiles in this dialog box Expand the tree nodes to reveal the folders For an explanation of the icons and check boxes next to each folder see Folder Icons page 88 Select the check boxes next to the folders you want to include in the Exclude Set Click Next The Done screen appears Click Finish Tip i If you added a new Exclude Set it is automatically enabled Deleting Exclude Sets To delete an Exclude Set 1 2 In the navigation pane click Backup Options gt Exclude Sets The Exclude Sets page appears Select the desired Exclude Se
19. An arrow in the column s heading indicates that the table is sorted according to the column The arrow s direction indicates the sort order System Select Topic ge System v Minimum Severity Type Date User 2014 04 26 01 00 01 2014 04 25 17 12 50 2014 04 28 16 59 01 i 2014 04 28 16 58 45 i 2014 04 28 16 43 34 aacamann an on on In this example the table is sorted according to the Type column in descending order 2 To reverse the column s sort order click on the column s heading again The sort order is reversed 3 To select the desired sort order from a list do the following a Mouse over the column s heading CTERA Agent for Windows User Guide 81 5 Using the CTERA Agent in Cloud Mode An arrow appears in the right side of the column heading System Select Topic GX System gt Minimum Severity infor 4 Type Date v User Dete Q 2014 04 28 23 12 22 A Sort Ascending lu 2014 04 28 16 59 01 Z SortDescending P 2014 04 28 16 58 45 Disc i PMAMANR 16 4334 Can b Click on the arrow then click on the desired sort order in the drop down list The column is sorted accordingly Navigating Between Table Pages When a table contains multiple pages you can navigate between the pages by using the controls at the bottom of the table To navigate between pages E Do any of the following E To navigate to the next page click b J To navigate to the previous page click Si J To
20. Backing Up and Restoring Hyper V Virtual Machines 7 5 Once the restoration is complete click Finish Backing Up and Restoring Microsoft Hyper V VMs in Cloud Mode If your CTERA Agent is connected to the CTERA Portal use the following procedures to backup and restore your Hyper V Server VMs Backing Up Microsoft Hyper V Server VMs Cloud Mode To back up Microsoft Hyper V Server VMs 1 Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and then click Settings If you are prompted for a username password authentication enter your credentials The CTERA Agent Web interface opens in your Web browser displaying the Cloud Backup Control Panel page ct e ra CTERA Agent Main ad nama Cloud Backup Control Panel Cloud Drive Backup Options Advanced Next backup will run in 23 hours 59 minutes CEAO Restore Suspend EventLoo Seeding FHLogout Hep EL user04 amp user043 demo01 cterame 4 1 2214 2 Inthe navigation pane click Backup Options gt Backup Applications CTERA Agent for Windows User Guide 167 7 Backing Up and Restoring Hyper V Virtual Machines The Backup Applications page appears D ctera ERA Agent Man Backup Applications Backup Options Backup Files Backup Sets Exclude Sets Backup Applications Schedule Throughput Advanced es 36l MAN Applications 32 Microsoft Hyper V VSS Writer E Backup Using Child P
21. J Domain domain Users Search the user accounts belonging to the domain called domain b Inthe Quick Search field type a string that appears anywhere within the name of the user account you want to add then click A table of user accounts matching the search string appears c Select the desired user account in the table The user account appears in the Quick Search field 8 To adda member to the project do the following in the Who has access area a Inthe Local Users drop down list select one of the following E Local Users Search the user accounts defined locally on the portal J Domain domain Users Search the user accounts belonging to the domain called domain J Local Groups Search the user groups defined locally on the portal J Domain domain Groups Search the user groups belonging to the domain called domain b Inthe Quick Search field type a string that appears anywhere within the name of the user account or user group you want to add then click A table of user accounts or user groups matching the search string appears c Select the desired user account or user group in the table The user account or user group appears in the Quick Search field d Click Add The user account or user group appears in the list 9 Inthe project member s row click the Permission field and do one of the following CTERA Agent for Windows User Guide 125 5 Using the CTERA Agent in Cloud Mode EJ To specify that the member
22. Software installation C windows Components E Windows Settings CAcTERA Agent Settings a Add Remove Templates system User Con network Softy All Tasks i Wind Printers E Admi Yew Export List Help The Policy Templates window opens Policy Templates L271 x Look in e Agent on server2003 o9 2 em My Recent Documents Desktop i ctera domain offline adm My Documents a My Computer My Network Places File name Jotera agent adm z Policy Templates hd Files of type c Select the ctera agent adm file and click Open 22 CTERA Agent for Windows User Guide Centrally Installing CTERA Agent via Active Directory 3 The Enable CTERA Agent automatic deployment Properties dialog box opens jn Group Policy Object Editor ol x File Action View Help e gt emee em 3 Default Domain Policy server2003 ctera me Policy fii CTERA Agent Settings i a Computer Configuration B E Software Si Enable CTERA Agent automatic deployment Properties fing State Softwa nable CTERA Agent automatic deployment Enabled C Windows Se Setting Explain reate a CIFS connection to the CTERA appliance using agent cr Disabled GD Administrat Window Enable CTERIA Agent automatic deployment ay CTERA E system C Networ C Not Configured E Printers Enabled B Pd User Configural C Disabled E Software S E Windows Se Sign into server Jportal ctera mel
23. only to the extent such action arises from any third party claim brought against You alleging that the Software infringes any patent copyright trademark trade secret or other intellectual property right of any third party the IP Claim and may pay all costs liabilities damages and legal fees finally awarded against You in or paid in settlement of such action 10 2 Remedy by CTERA In the event that any Software or portion thereof is held or in CTERA s reasonable opinion may be held to constitute an infringement CTERA at its option and expense may either i obtain for You the right to continue to use such Software as contemplated herein ii modify such Software so that it becomes non infringing but without materially altering its functionality iii replace such Software with a functionally equivalent non infringing Product or iv terminate this Agreement and provide you with a refund of the amount paid for the infringing Software 10 3 Exceptions The foregoing does not apply to claims to the extent arising from i the combination of a Software with other products not supplied by or on behalf of CTERA where such claim would not have arisen from the use of the Software standing alone ii compliance by CTERA with Your specifications iii any modification of the Software not made by or on behalf of CTERA where such claim would not have arisen but for such modification or iv where You continue an activity where such claim woul
24. AS DESCRIBED WILL BE UNINTERRUPTED OR ERROR FREE OR FREE OF HARMFUL COMPONENTS OR THAT THE DATA YOU STORE BY USING THE SOFTWARE WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED NO ADVICE OR INFORMATION OBTAINED BY YOU FROM CTERA OR FROM ANY THIRD PARTY OR THROUGH THE SOFTWARE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT YOU UNDERSTAND AND AGREE THAT YOU USE THE SOFTWARE AND ALL THIRD PARTY SOFTWARE OR SERVICES MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE SOFTWARE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE SOFTWARE AND SUCH THIRD PARTY SOFTWARE AND SERVICES SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION THIS SECTION CONSTITUTES A CONTRACT FOR THE BENEFIT OF EACH OF CTERA S LICENSORS RESELLERS AND DISTRIBUTORS 8 Limitation of Liability NEITHER CTERA NOR ANY OF ITS LICENSORS AND RESELLERS SHALL BE LIABLE TO YOU FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES EVEN IF CTERA ITS LICENSORS OR RESELLERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN CONNECTION WITH THIS AGREEMENT INCLUDING WITHOUT LIMITATION ANY SUCH DAMAGES RESULTING FROM i THE USE OR THE INABILITY TO USE THE SOFTWARE
25. Action View Help 9 lab s be Agent SR DC QACORP COM Policy Policies D Preferences E g User Configuration a F Policies E F Software Settings E Software installation E windows Settings m E Administrative Templates Policy definitions ADMX files retrieved from the local machine E Preferences Name Computer Configuration YB User Configuration Select an item to view its description Extended A Standard h Inthe navigation pane expand User Configuration gt Policies gt Software Settings i Right click Software Installations then click New gt Package The Open dialog box appears C XK J v Network SRVDC Agent m alj Search Agent Agent 5 Organize New folder fil wr Favorites Banais Date modified Type Size HE Desktop 1 cTERA BackupAgent 3 0 24 msi B Downloads E Recent Places Libraries E Documents Py Music Pictures B videos j Computer Ei Network File name CTERA BackupAgent 3 0 24msi Windows Installer packages r x cat j Specify the network location of the shared folder containing the CTERA Agent installation file which you created in step 1 20 CTERA Agent for Windows User Guide Centrally Installing CTERA Agent via Active Directory 3 You can view the network location of the shared folder in the folder s Properties dialog box in the Sharing tab
26. Agent in Gateway Mode 4 Viewing Agent Details You can view CTERA Agent details including its version the operating system on which it is installed and copyright information To view CTERA Agent details 1 Right click the CTERA Agent tray icon in thesystem tray and click About The About CTERA Agent screen appears x a CTERA Agent ctera 2009 2014 CTERA Networks All rights reserved Agent Version 4 1 25 Installation Mode Standard Operating System Microsoft Windows 7 Home Premium Edition Legal Information 2 To view the end user license agreement and services agreement click Legal Information 3 To close the window click OK Restoring Files from File Level Backup To restore files from file level backup 1 Doone of the following J Connect to the CTERA Agent Manager then click the Restore tab See Connecting to the CTERA Agent Manager J Right click on the CTERA Agent tray icon in the system tray and click Restore CTERA Agent for Windows User Guide 47 4 Using the CTERA Agent in Gateway Mode The CTERA Agent Manager opens displaying the Restore tab CTERA Agent Editor TOSH Online we omer ske Control Panel B Three weeks ago 1 Fie Level May 10 2014 08 53PM 29 32MB Last month 1 Restore 3 File Level Apr 29 2014 10 18AM 16 58MB Older 1 File Level Mar 26 2014 02 27PM 9 37MB Location Notes E Local g Local 3 Local Restore
27. Backup Scripts C MyDatabase dump database gt c backup files db dump txt This script returns success result code exit 0 Here is an example of a post backup script Clean up del c backup files db dump txt This script returns success result code exit 0 3 Save the script 198 CTERA Agent for Windows User Guide Legal Information This chapter contains important legal information about your CTERA products In This Chapter CTERA End User License Agreement 199 GNU GENERAL PUBLIC LICENSE 203 GNU GENERAL PUBLIC LICENSE 3 206 Apache License 213 CTERA End User License Agreement This End User License Agreement the Agreement by and between the individual installing and or using the Software as such term is defined below and any legal entity on whose behalf such individual is acting collectively You or you and CTERA Networks Ltd CTERA governs Your use of the object code format of i any software or firmware program embedded or included in any hardware product supplied by CTERA or its authorized partners and ii any software program supplied by CTERA or its authorized pa
28. Cloud Drive page under Synced with this Computer 114 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Syncing Cloud Drive Folders to Your Computer This procedure starts syncing a selected folder on your CTERA Portal cloud drive with a local CTERA agent folder This can be any non synced folder on the CTERA agent computer To start syncing a Cloud Drive folder to your computer 1 Inthe navigation pane click Main gt Cloud Drive The Cloud Drive page appears with Synced with this computer selected All folders on your Cloud Drive that are currently synced with folders on the CTERA agent computer are displayed 2 Select Other folders on cloud The Cloud Drive page displays any cloud drive folders that are not currently synced with the CTERA agent 3 Click the gt button for the folder you want to sync Folder specific options appear 4 Click Sync this Folder Sync My folder to this device This folder will be synced to your Cloud Drive folder SYNC to a different loc n 5 Doone of the following If you want to sync the folder as a subfolder of the designated Cloud Drive folder normally this folder is the share cloud of the cloud gateway with the CTERA agent Cloud Drive folder click Start Syncing A synced copy of the folder is created in the Cloud Drive folder of your CTERA agent If you want to sync the folder to a folder other than the Cloud Drive folder 1 Click
29. Cloud Drive syncing helps you EJ Sync files across your own devices If you have several personal devices such as a desktop computer a laptop and a smartphone syncing files between them helps you effortlessly take your files with you wherever you go with the confidence that the files you are working with are always current You do not even need to remember which device you were working on when you last modified a file For example you can create a file on your laptop and later open and modify it from your desktop E Collaborate easily with others Cloud drive syncing lets you sync any number of shared folders That means you can sync a folder with folders on other people s devices Everyone who syncs the shared folder can view update and delete the files in the shared folder What Happens to Simultaneous File Changes With cloud drive syncing different people can work on the same files at the same time which means that conflicts can occur CTERA keeps track of who is making updates and when detects file conflicts when updates occur simultaneously and resolves those conflicts CTERA records the history of file events The changes made in the most recent update are always saved to the original file Changes that are lost due to conflict are retained ina renamed version of the file Can I Use File Syncing as a Backup File syncing is sometimes confused with file backup but is very different Syncing does not protect data It is not
30. Cloud Gateway In case of an operating system error or a hard drive failure the computer can be restored in full from the disk level backup returning the system to its exact state when the backup was performed You can also restore disk level backups to dissimilar hardware provided it has sufficient disk space and even to a virtual machine VM When CTERA Agent is used in conjunction with CTERA s Cloud Backup a copy of disk level backups is stored offsite for complete disaster protection while maintaining a local copy for fast restore CTERA s advanced deduplication efficiently handles the disk level backups ensuring that only differences are sent over the Internet When CTERA Agent is used in conjunction with CTERA s NEXT3 snapshots users can easily roll back to earlier versions of their disk level images NEXT3 ensures that only differences are stored between versions thus greatly reducing the required storage space Disk level backups are stored using the industry standard Virtual Hard Disk VHD file format VHD files can be mounted using standard tools to allow extraction of individual files and folders and it is even possible to run the VHD disk image on a virtual machine VM for immediate disaster recovery after hardware failures For information on restoring files from disk level backup see Restoring Files from Disk Level Backup on page 51 CTERA Agent for Windows User Guide 27 4 Using the CTERA Agent in Gateway M
31. Convey the object code by offering access from a designated place gratis or for a charge and offer equivalent access to the Corresponding Source in the same way through the same place at no further charge You need not require recipients to copy the Corresponding Source along with the object code If the place to copy the object code is a network server the Corresponding Source may be on a different server operated by you or a third party that supports equivalent copying facilities provided you maintain clear directions next to the object code saying where to find the Corresponding Source Regardless of what server hosts the Corresponding Source you remain obligated to ensure that it is available for as long as needed to satisfy these requirements e Convey the object code using peer to peer transmission provided you inform other peers where the object code and Corresponding Source of the work are being offered to the general public at no charge under subsection 6d A separable portion of the object code whose source code is excluded from the Corresponding Source as a System Library need not be included in conveying the object code work A User Product is either 1 a consumer product which means any tangible personal property which is normally used for personal family or household purposes or 2 anything designed or sold for incorporation into a dwelling In determining whether a product is a consumer product doubtful cases sh
32. FITNESS FOR A PARTICULAR PURPOSE To obtain the source code for the Free Programs subject to the terms of the corresponding license agreement please send a request by mail to Open Source Requests CTERA Networks Ltd Imber 24 Petach Tikva Israel 4 Third Party Software Software licensed to CTERA by third parties for direct or indirect distribution to end users Third Party Software may be embedded in the Software and sublicensed directly to You Third Party Software is provided to You subject to separate licenses directly between You and the third party licensor available from CTERA at Your request You will have no recourse against CTERA unless CTERA is the stated licensor and then only to the extent provided in such license You will be responsible to do whatever is necessary or required by the third party licensor for the licenses and related terms to take effect e g online registration You are also accepting the terms and conditions of the licenses applicable to any Third Party Software including any open source software included with the Software 5 Acceptable Use and Conduct You shall use the Software in compliance with all applicable laws ordinances rules and regulations shall not violate or attempt to violate CTERA s system or network security and shall not misuse the Software in any way You shall be responsible for Your conduct while using the Software 200 CTERA Agent for Windows User Guide Legal Informati
33. Files on CloudPlug 13ba J Libraries Documents d Music E Pictures B Videos 28 Homegroup Computer amp Local Disk C r Audio D FreeAgent Drive F uy Network JM CLOUDPLUG 13BA CTERA Agent for Windows User Guide 67 5 Using the CTERA Agent in Cloud Mode This chapter explains how to use CTERA Agents to perform cloud backup and cloud synchronization by connecting them to the CTERA Portal In This Chapter CTERA Agent Licensing in Cloud Mode 70 Workflow 70 Connecting the CTERA Agent to the CTERA Portal 71 Setting Up Connection via a Web Proxy 78 Disconnecting the Agent from the CTERA Portal 79 Using the CTERA Agent Web Interface 79 Performing Tasks Using Windows Explorer and Windows Taskbar 83 Using Cloud Backup 83 Using Cloud Drive Synchronization sn na 108 Collaborating on
34. Folders Personal folders owned by you appear directly under the root in your cloud drive folder hierarchy Personal folders that other users share with you appear in your cloud drive under the folder owner s name under the Shared with me node of the folder hierarchy Project folders appear under the projects folder in the team portal folders hierarchy There is no restriction on the names of personal folders even if they are shared since they are located under their owner s namespace Two users may have and share with others a personal folder with the same name Project folders must have unique names By default each user has an automatically created personal folder called myfiles which is synchronized to the cloud by default the name of this folder can be changed by the team portal administrator Following is an example of a cloud drive folder hierarchy including personal folders project folders and folders shared with the user by other users gL OUD DRE 3 Sj root D A myties Personal J Gonjecs i Maketinge nd folders im Seles 8 Projects a fi SalesDocs SJ shared with me Sj 3 Joe Smith Folders a DA Sales Docs JE Robert Leigh shared ee es E Saks Docs with me 120 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Creating Projects Creating a project in a team portal requires project administration permissions To create a project 1 Browse the cloud driv
35. Integration settings see Configuring Windows Explorer Integration Settings on page 43 To specify that a file or folder should not be backed up right click on the desired file folder and click CTERA Agent gt Remove from backup The amp iconis removed from the file folder 44 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 Manually Starting Backup The CTERA Agent will automatically back up files applications and volumes to the cloud gateway according to the configured schedule If desired you can manually trigger backup at any time To manually start backup 1 Click the CTERA Agent tray icon in the system tray The CTERA Agent screen appears x M CTERA Agent ctera File Level Backup Backup has not yet run E Q Next backup v ll run in 23 hours 55 minutes Q 2 Next to the desired backup type click Backup now A progress bar appears and the number of files and bytes remaining for local backup are displayed The CTERA Agent backs up files to the cloud gateway Stopping the Current Local Backup Operation To stop the current backup operation 1 Click the CTERA Agent tray icon in the system tray The CTERA Agent screen appears with a progress bar 2 Click Cancel The current backup operation is stopped CTERA Agent for Windows User Guide 45 4 Using the CTERA Agent in Gateway Mode Suspending and Resuming Local Backup You can suspend local backu
36. Libraries a Homegroup jE Computer Gu Network Type Size File folder 112 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Browsing the Cloud Drive Folder Online You can browse the contents of your cloud drive online To browse a cloud drive folder online 1 Access the cloud drive folder See Accessing the Cloud Drive Folder on page 112 2 Right click anywhere in the cloud drive folder and click CTERA Agent gt View online If prompted to login enter your login credentials The CTERA Portal opens in your browser displaying the Cloud Drive tab and the contents of the cloud drive folder ctera CTERA Portal CLOUD DRIVE BACKUPS MY ACCOUNT CLOUD DRIVE Imyfiles SM amp Latest version E Find fies e xP E View E Actions 5 My Invitations Gi Share by Email Get Public Link Manage Folder Upload 3S root a LA admin E A My folder BL myfiles My Screens ProjectX mybackupdo E C My Screenshots E O ProjectX E LA Projecti 2 public items 3 saral E Logout Support Legal information About Us Syncing Local Folders to the Cloud Drive This procedure adds a synced folder to your Cloud Drive The new folder can be synced with any pre existing local folder on your CTERA agent computer or with a new local folder that you create To sync a new or existing CTERA agent folder with your cloud drive from Windows Explorer 1 In Windows Explorer rig
37. Select Applications Select the applications to backup from this PC IF sM All Applications b Expand the tree nodes and select the check boxes next to the applications you want to back up c Click OK 7 Click Save At the bottom of the workspace the Destination field indicates the folder on the cloud gateway to which files will be backed up The Local Disk Space Usage field indicates the amount of used space on the disk after the next local backup operation out of the total amount of space available on the disk CTERA Agent for Windows User Guide 39 4 Using the CTERA Agent in Gateway Mode Table 1 File Level Backup Tab Fields In this field Do this Manual Only Choose this option to disable automatic backups Periodically Choose this option to specify that automatic backups should be performed every certain number of hours The Start Every field is enabled and you must complete it Use the arrows to specify the interval between backups in hours Specific Time Choose this option to specify that automatic backups should be performed at a certain hour on certain days The Start Time and On Days fields are enabled and you must complete them Select the hour at which backups should start On Days Specify on which days backups should occur by selecting the relevant check boxes or clicking Every Day 40 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4
38. Sets page appears 2 Next to the desired Include Set in the Enabled column clear the check box The Include Set is disabled At the bottom of the workspace the Selected Files field indicates the size of the files selected for backup The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation including backups from any other devices included in your account 96 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Adding and Editing Include Sets To add or edit an Include Set 1 Inthe navigation pane click Backup Options gt Backup Sets The Backup Sets page appears 2 Doone of the following To add a new Include Set click New To edit an existing Include Set click on its name The Backup Set Details Wizard opens displaying the Backup Set Details dialog box Backup Set Details x Backup Set Details Enter the details of this backup set then click Next 4 P all of the conditions are true x Add condition No conditions are defined all selected files will be induded 3 Inthe Backup Set Name field type the name of the backup set 4 Inthe Comment field type a description of the backup set 5 Inthe If field do one of the following To specify that all of the conditions must be met in order for a file to be included in the backup set select all of the conditions are true To specify that one or more of the con
39. Share The File Sharing dialog box appears Choose people to share with Type a name and then click Add or click the arrow to find someone 7j Name Permission Level Administrators Owner EA 2 Owner Read Write v I m having trouble sharing 16 CTERA Agent for Windows User Guide Centrally Installing CTERA Agent via Active Directory 3 f For each user or user group for which you would like to install CTERA Agent do the following 1 Specify the desired user group either by typing the user group s name in the field or by clicking the drop down list arrow and then clicking Find people To enable installing CTERA Agent for all users groups type Everyone 2 Click Add The user group appears in the file sharing list 3 Inthe user group s row click on the arrow in the Permission Level column then click Read g Click Share The File Sharing dialog box displays a success message te Your folder is shared You can e mail someone links to these shared items or copy and paste the links into another program Individual Items Agent SRDVC Agent Show me all the network shares on this computer h Click Done i Click Close 2 Create a policy that controls the installation of CTERA Agent by doing the following a Inthe START menu click Administrative Tools and then click Group Policy Management CTERA Agent for Windows User Guide 17 3 Centrally Installin
40. Storage Usage field will display 550MB CTERA Agent for Windows User Guide 87 5 Using the CTERA Agent in Cloud Mode Table 5 Folder Icons This icon Indicates Existing files in this folder are selected for backup New files and folders in this folder will be backed up This folder and all of its sub folders are selected for backup Note that the check box has a white background backup Note that the check box has a gray background This folder and all of its sub folders will not be backed up Selecting Applications for Cloud Backup Some but not all of the folder s sub folders are selected for Tip A If a selected application is not installed on the target device it will be ignored To select applications for backup 1 Inthe navigation pane of the Web interface click Backup Options gt Backup Applications The Backup Applications page appears Fan ctera CTERA Agent Main Backup Applications Backup Options Backup Files 4 Portal settings are overridden Use portal settings Backup Sets Exclude Sets Backup Applications YAN Applications Schedule Throughput Advanced Selected Files 580 8MB Cloud Storage Usage 659 5MB of 10 00GB 6 Save Revert ER Logout Help amp sarai amp y saral2 ctera ctera com 4 1 22 1 2 Click Override to override the portal settings Tip A You can revert to portal settings at any time by clicking Use portal sett
41. To configure Event Log settings 1 Doone of the following J In the navigation pane click Advanced gt Log Settings E When viewing any log category click Settings See Viewing Logs on page 137 The Log Settings page appears Ca ctera Main lt gt Log Settings Backup Options Advanced Gas Remote Access Log Level Log Viewer Log Settings Explorer Integration Cloud Backup Log Level Regional Settings ER Logout Help CTERA Agent Revert J saral saral2 ctera ctera com 4 1 22 2 Complete the fields using the information in the following table 3 Click Save 136 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Table 11 Log Settings Fields In this field Do this Log Level Select the minimum log level to display in the CTERA Agent Web interface For example if you select Critical then only Alert Critical and Emergency logs will appear in the CTERA Agent Web interface The default value is Info Cloud Backup Log Level CTERA Agent logs all backup and restore operations Specify whether CTERA Agent should display additional information about files that are backed up and restored by selecting one of the following EJ Log Every File Provide additional information about all backed up and restored files J Log Errors Only Only provide additional information about files for which errors occurred during backup and restore operati
42. a party means to make such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Source to be so available or 2 arrange to deprive yourself of the benefit of the patent license for this particular work or 3 arrange in a manner consistent with the requirements of this License to extend the patent license to downstream recipients Knowingly relying means you have actual knowledge that but for the patent license your conveying the covered work in a country or your recipient s use of the covered work in a country would infringe one or more identifiable patents in that country that you have reason to believe are valid If pursuant to or in connection with a single transaction or arrangement you convey or propagate by procuring conveyance of a covered work and grant a patent license to some of the parties receiving the covered work authorizing them to use propagate modify or convey a specific copy of the covered work then the patent license you grant is automatically extended to all recipients of the covered work and works based on it A patent license is discriminatory if it does not include
43. appears and the Microsoft Exchange Server is backed up Main l e SOERA Cloud Backup Control Panel Cloud Drive Backup Options Advanced Backing up Suspend Cancel Event Log gt x E 29 10 50GB of 358 75GB sent 20 of 70 files 8 minutes 13 seconds 173 0Mbit sec Backup Size 358 75GB 70 files FB Logout Hep Bi user04 E user044 demo01 cterame 4 1 22 1 192 CTERA Agent for Windows User Guide Backing Up and Restoring an Exchange Server 9 Restoring Microsoft Exchange Server Cloud Mode Tip B This procedure is supported when restoring to the same instance Tip B This procedure explains how to restore the entire mailbox database Brick level add on is also available for performing brick level restore To obtain the demo visit www ctera com exchange recovery To purchase the full version contact the CTERA Sales Team at info ctera com To restore Microsoft Exchange Server 1 Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and then click Restore The Restore Files Wizard opens displaying the Select Files to Restore dialog box Restore Files Wizard x Select Files to Restore Select the backup to restore from then click Next faf Select All fq Clear All Snapshot Dec 25 23 56 PM Z E En Z Applications Name Type Size Modified B Ene Exchange Replication Service V Mailbox Database 1857438993 c No results foun
44. are selected for backup will be overlaid with the amp icon in Windows Explorer Folders for which only part of the contents are selected for backup will be marked with the amp icon Show notification on backup start Select this option to display a pop up notification above the CTERA Agent tray icon when backup starts Show notification on backup end Select this option to display a pop up notification above the CTERA Agent tray icon when backup ends Selecting Files and Folders for File Level Backup Tip A To allow end users to select files or folders to backup without assistance from an administrator select the Allow user to configure the agent check box in the global settings See your cloud gateway s user guide If this option is not enabled files and folders for backup can only be configured by cloud gateway administrators via the cloud gateway web interface See your cloud gateway s user guide To select files and folders for file level backup using Windows Explorer 1 Open Windows Explorer and browse to the desired files and or folders 2 Do any of the following J To specify that a file or folder should be backed up right click on the desired file folder and click CTERA Agent gt Add to backup If the Overlay icons on files and folders check box is selected in the agent s Windows Explorer Integration settings the file folder is marked with the amp icon For information on configuring Windows Explorer
45. ctera com 4 1 22 CTERA Agent for Windows User Guide 139 5 Using the CTERA Agent in Cloud Mode Tip p By default the lower pane will appear displaying all files for which an error occurred during backup However if you disabled additional logging for backup operations the lower pane will not appear For information on configuring the logging level see Configuring Event Log Settings on page 136 2 To view additional logging information for a backup operation click on the desired operation in the upper pane Information about files included in the backup operation appears in the lower pane 140 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Table 15 Cloud Backup Log Upper Pane Fields This field Displays Mode The operation mode Backup or Restore Duration The amount of time the backup operation took Pesut The result ofthe backup operator Files The number of flesto be backedup see sd The total size of the files to be backed up Transferred Files The number of files transferred to cloud storage during the backup operation Transferred Size The size of the files transferred to cloud storage during the backup operation Changed Files The number of files that changed since the last backup operation Changed Size The total size of the files that changed since the last backup operation Morem Additional information about the event Table 16 Cloud Backup L
46. from the file folder 86 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 To select files and folders for cloud backup using the Web interface 1 Inthe navigation pane click Backup Options gt Backup Files The Backup Files page appears Tt era CTERA Agent M 7 Backup Files Backup Options ra Backup Files Backup Sets An volumes Name Type Size Exclude Sets Backup Applications Schedule Throughput Advanced Selected Files 580 8MB Cloud Storage Usage 659 5MB of 10 00GB 6 Save Revert Logout Help sarai amp y saral2 ctera ctera com 4 1 22 2 Expand the tree nodes to reveal the folders For an explanation of the icons and check boxes next to each folder see Folder Icons page 88 The folder contents appear in the right pane 3 Select the check boxes next to the files and folders you want to back up 4 Click Save At the bottom of the workspace the Selected Files field indicates the size of the files selected for backup The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation including backups from any other CTERA devices included in your account For example let s say your account includes two devices and each device will back up 100 MB worth of files in the next cloud backup operation for a total of 200 MB Your account already has 350 MB worth of files stored online In this case the Cloud
47. grants you permission to propagate or modify any covered work These actions infringe copyright if you do not accept this License Therefore by modifying or propagating a covered work you indicate your acceptance of this License to do so 10 Automatic Licensing of Downstream Recipients Each time you convey a covered work the recipient automatically receives a license from the original licensors to run modify and propagate that work subject to this License You are not responsible for enforcing compliance by third parties with this License An entity transaction is a transaction transferring control of an organization or substantially all assets of one or subdividing an organization or merging organizations If propagation of a covered work results from an entity transaction each party to that transaction who receives a copy of the work also receives whatever licenses to the work the party s predecessor in interest had or could give under the previous paragraph plus a right to possession of the Corresponding Source of the work from the predecessor in interest if the predecessor has it or can get it with reasonable efforts You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License For example you may not impose a license fee royalty or other charge for exercise of rights granted under this License and you may not initiate litigation including a cross claim or counterclaim i
48. guide Restoring Files from File Level Backup on page 47 EJ In Cloud mode do the following 1 Connect the CTERA Agent to the CTERA Portal See Connecting the Agent to the CTERA Portal see Connecting the CTERA Agent to the CTERA Portal on page 71 Ask the portal administrator to associate the old CTERA Agent s backup folder with your new CTERA Agent Restore the system state backup file from the CTERA Portal to your computer See your CTERA cloud gateway s user guide Restoring Files and Folders from the Cloud Backup Control Panel on page 130 To restore from a system state backup 1 2 Restart the computer Press the F8 key The boot menu appears Choose Directory Services Restore Mode Domain Controllers Only Login using the local administrator account In the START menu click Programs gt Accessories gt System Tools gt Backup 152 CTERA Agent for Windows User Guide Restoring System State Data NTDS and SYSVOL 6 The Backup or Restore Wizard opens Backup or Restore Wizard x Welcome to the Backup or Restore Wizard This wizard helps you back up or restore the files and settings on your computer If you prefer you can switch to Advanced Mode to change the settings used for backup or restore This option is recommended for advanced users only To continue click Next lt Back Cancel 6 Click Next The Backup or Restore dialog box appears
49. hierarchy Only users who are team portal administrators and have project administration permissions may create projects or convert a personal folder into a project 7 Specify the project owner by doing the following in the Owner area a Inthe Local Users drop down list select one of the following Local Users Search the user accounts defined locally on the portal Domain domain Users Search the user accounts belonging to the domain called domain 122 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 b Inthe Quick Search field type a string that appears anywhere within the name of the user account you want to add then click A table of user accounts matching the search string appears ax i Project2 Online K KS K white_spac white_spsvoe project1 Files 0 Size 0 Bytes Project2 Project YZ Rtocalusers Yibo v Quick Search Local Users _ Name Permission Expiration c Select the desired user account in the table The user account appears in the Quick Search field 8 Toaddamember to the project do the following in the Who has access area a Inthe Local Users drop down list select one of the following Local Users Search the user accounts defined locally on the portal Domain domain Users Search the user accounts belonging to the domain called domain Local Groups Search the user groups defined locally on the portal D
50. in a manner not authorized by this Agreement and or in violation of the applicable restrictions and or applicable law ii Your violation of any term or condition of this Agreement or any applicable additional policies or iii Your or Your employees or personnel s negligence or willful misconduct CTERA Agent for Windows User Guide 201 11 Legal Information 9 2 CTERA shall promptly notify You of any claim subject to indemnification provided that CTERA s failure to do so shall not affect Your obligations hereunder except to the extent that CTERA s failure to promptly notify You materially delays or prejudices Your ability to defend the claim At CTERA s option You will have the right to defend against any such claim with counsel of Your own choosing subject to CTERA s written consent and to settle such claim as You deem appropriate provided that You shall not enter into any settlement without CTERA s prior written consent and provided that CTERA may at any time elect to take over control of the defense and settlement of the claim 10 Indemnification by CTERA Notwithstanding CTERA s disclaimer of any warranty of non infringement as set forth in Section 7 above in special circumstances in CTERA s sole discretion CTERA may choose to indemnify You in accordance with the provisions of this Section 10 10 1 Indemnification CTERA may defend or settle at its option and expense any action brought by a third party against You
51. navigate to page 1 click i J To navigate to a specific page in the Page field type the desired page number Refreshing Table Contents You can refresh the contents of various tables in the main frame To refresh a table s contents At the bottom of the table or list click The table s contents are refreshed Logging Out of the CTERA Agent Web Interface To log out of the CTERA Agent Web interface E In the status bar click Logout You are logged out of the CTERA Agent Web interface Tip i You will be automatically logged out after a period of inactivity 82 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Performing Tasks Using Windows Explorer and Windows Taskbar CTERA Agent is integrated with Windows Explorer enabling you to perform several Cloud mode tasks very easily Several tasks are also easily performed by clicking the CTERA icon in the Windows taskbar If you are subscribed to the Cloud Backup Service and Cloud Drive service you can add and remove files and folders for backup and sync using the right click menu in Windows Explorer You can also share files and folders from the right click menu The Windows Explorer integration also features icons overlayed on file and folder icons and notifications These features can be enabled and disabled For more information see Configuring Windows Explorer Integration Settings on page 147 Methods for performing Cloud
52. next to the databases you want to back up 5 Click OK 6 Click Save 7 Click the Control Panel tab The Control Panel tab appears 8 Click Go The SQL server databases are backed up 176 CTERA Agent for Windows User Guide Backing Up and Restoring SQL Server Databases 8 Restoring SQL Server Databases Gateway Mode This procedure explains how to restore an entire SQL Server database Tip H In order to restore databases backed up by CTERA to a new server instance make sure the new server meets the following requirements The SQL version on the new server is the same as the SQL version on the old server The computer name of the new server is the same as the computer name of the old server The SQL Server name on the new server is the same as the SQL Server name on the old server To restore SQL server databases 1 Connect your CTERA Agent to the CTERA cloud gateway For information refer to the cloud gateway s user guide or the CTERA Agent User Guide 2 Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and click Restore The CTERA Agent Manager opens displaying the Restore tab CTERA Agent Editor PC 2 Control Panel Restore Settings About File level Backup gt m Online Type Date Size Location Notes amp Today 1 Q File Level Jul23 201201 53PM 5 04MB cr Local Restore Browse B Last week 1 Fil
53. purposes of this definition control means i the power direct or indirect to cause the direction or management of such entity whether by contract or otherwise or ii ownership of fifty percent 50 or more of the outstanding shares or iii beneficial ownership of such entity You or Your shall mean an individual or Legal Entity exercising permissions granted by this License Source form shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship whether in Source or Object form made available under the License as indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this License Derivative Works shall not include works that remain separable from or merely link or bind by name to the interfaces of the Work and Derivative Works
54. rights in and to the Software are reserved no licenses implied or otherwise are granted by CTERA You are not authorized to use CTERA s trademarks service marks or trade dress and You agree not to display or use them in any manner 2 2 If You have comments on the Software or ideas on how to improve it please contact us By doing so You also grant CTERA a perpetual royalty free irrevocable transferable license with right of sublicense to use and incorporate Your ideas or comments into the Software or third party software content or services and to otherwise exploit Your ideas and comments in each case without payment of any compensation 3 GPL License The Software makes use of free and open source programs the Free Programs licensed under the following license agreements GNU General Public License GPL version 2 or later www gnu org licenses gpl html GNU Lesser General Public License LGPL version 2 1 or later www gnu org licenses Igpl html Apache License Version 2 0 or later www apache org licenses LICENSE 2 0 It is Your responsibility to review and adhere to all licenses to Free Programs Notwithstanding anything to the contrary in this Agreement You may redistribute the Free Programs and or modify them under the terms of the corresponding license agreement The Free Programs are distributed in the hope that they will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or
55. since the date of the selected files will be recreated Files that exist on your computer but which do not exist in cloud storage or were not selected for restoration will not be affected To restore files the CTERA Agent must be connected to the CTERA Portal To restore backed up files from the Cloud Backup Control Panel 1 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears 2 Click Restore 130 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 The Restore Files Wizard opens displaying the Select Files to Restore dialog box Restore Files Wizard x Select Files to Restore Select the backup to restore from then click Next i Select All a Clear All Snapshot Aug 20 21 54 PM a Gc Name Type Size Modified No results found Original Folder cod mrem 3 Inthe Snapshot drop down list select the date and time of the snapshot from which you want to restore files 4 Specify which files and folders you want to restore by doing any of the following To select individual files and folders 1 Inthe left pane expand the nodes and click on the desired folders The folder contents appear in the right pane 2 Select the check boxes next to the desired folders and files For an explanation of the icons and check boxes next to each folder see Folder Icons page 88 To select all files click Select All To un select all files cli
56. than the initial backup Only data that has actually changed is uploaded CTERA uses data compression and data deduplication techniques to ensure the backup happens as quickly and efficiently as possible In addition to backing up your files when cloud backup runs the configuration of your CTERA agent is automatically backed up to the CTERA Portal from where it can be easily downloaded and used to restore your configuration settings as needed 84 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Is My Data Secure In addition to using AES encrypted TLS Transport Level Security connections the same security mechanism used by banks all your data is encrypted using 256 bit AES encryption and fingerprinted by 160 bit SHA 1 digest to ensure your data is protected against eavesdroppers For even stronger security you can use a secret passphrase If you use a secret passphrase your data will not be readable by anyone without knowledge of your secret passphrase not even by CTERA How Can I Control Which Files Will Be Backed Up The CTERA agent offers the following options for controlling the scope of backup operations J Selecting entire folders for backup When you select an entire folder for backup all of the folders in it are automatically selected for backup J Selecting specific file types for inclusion in or exclusion from backup by using backup sets A backup set represents a grou
57. the folder under which you want to create it and click New Folder 5 Click OK 5 To exclude sub folders click Add in the Excluded sub folders section A row is added to the Excluded sub folders list 6 Click in the row and type the name of a sub folder you want to exclude from syncing 7 Repeat the previous steps to add more sub folders as necessary until all the folders you want to exclude are listed 8 Click OK Your changes are applied Suspending Unsuspending Cloud Drive Synchronization To suspend all cloud drive synchronization 1 Inthe navigation pane click Main gt Cloud Drive The Cloud Drive page appears 2 Click Suspend Cloud drive synchronization is suspended 118 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 To unsuspend cloud drive synchronization 1 Inthe navigation pane click Main gt Cloud Drive The Cloud Drive page appears ctera CTERA Agent M 2 mi Cloud Drive Cloud Backup Cloud Drive Backup Options Synced with this computer Other folders on cloud Advanced Il Suspended Ge Add Folders Unsuspend Settings Event Logout Help amp sarai amp saral2 ctera ctera com 4 1 24 1 2 Click Unsuspend Cloud drive synchronization is no longer suspended and you can now configure the desired settings Collaborating on Cloud Drive Folders If you are connected to a team portal you can share a cloud drive folder and invite co workers
58. the user is not logged in CTERA Agent for Windows User Guide 9 2 Installing the CTERA Agent Tip i When the CTERA Agent is in either multi user mode or Gateway mode only administrators and backup operators can connect their agent to a CTERA Cloud Gateway Tip A In multi user mode since each user has a independent agent the agents appear as separate agent objects in the portal gateway and each user is licensed separately 3 Click Next The Select Installation Folder screen appears i TE CTERA Agent te ee Select Installation Folder cte ra The installer will install CIERA Agent to the following folder i To install in this folder click Next To install to a different folder enter it below or click Browse Folder C Program Files x86 CTERA CTERA Agents Cancel lt Back 4 Edit the folder path if desired and click Next 10 CTERA Agent for Windows User Guide Installing the CTERA Agent 2 The License Agreement screen appears Please take a moment to read the license agreement now If you accept the terms below click Agree then Next Otherwise click Cancel This End User License and Services Agreement the Agreement by and between the individual installing and using the Product and or using the Services as such terms are defined below and any legal entity on whose behalf such individual is acting collectively You or you and CT
59. thereof Contribution shall mean any work of authorship including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner For the purposes of this definition submitted means any form of electronic verbal or written communication sent to the Licensor or its representatives including but not limited to communication on electronic mailing lists source code control systems and issue tracking systems that are managed by or on behalf of the Licensor for the purpose of discussing and improving the Work but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as Not a Contribution Contributor shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work 2 Grant of Copyright License Subject to the terms and conditions of this License each Contributor hereby grants to You a perpetual worldwide non exclusive no charge royalty free irrevocable copyright license to reproduce prepare Derivative Works of publicly display publicly perform sublicense and distribute the Work and such Derivative Works in Source or Object form 3 Grant of Pat
60. third party retains the ability to install modified object code on the User Product for example the work has been installed in ROM The requirement to provide Installation Information does not include a requirement to continue to provide support service warranty or updates for a work that has been modified or installed by the recipient or for the User Product in which it has been modified or installed Access to a network may be denied when the modification itself materially and adversely affects the operation of the network or violates the rules and protocols for communication across the network Corresponding Source conveyed and Installation Information provided in accord with this section must be in a format that is publicly documented and with an implementation available to the public in source code form and must require no special password or key for unpacking reading or copying 7 Additional Terms CTERA Agent for Windows User Guide 209 11 Legal Information Additional permissions are terms that supplement the terms of this License by making exceptions from one or more of its conditions Additional permissions that are applicable to the entire Program shall be treated as though they were included in this License to the extent that they are valid under applicable law If additional permissions apply only to part of the Program that part may be used separately under those permissions but the entire Program remains gov
61. this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the t
62. time of system image to restore If more than one system image is available and you re not sure which one to restore choose the most recent one Backups available for WIN 36SVSUOKUOH on olume aacf86a 1 b2 17 Select the desired date and time 18 Click Next 64 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 The Choose additional restore options dialog box appears Re image your computer Choose additional restore options JV Format and repartition disks 19 To format and repartition disks to match the source disk level backup image select the Format and repartition disks check box 20 To exclude specific disks from reformatting and repartitioning do the following Tip g This step is optional and not recommended as it is preferable to reformat and I repartition all disks a Click Exclude disks A dialog box appears Re image Your Computer b Select the disks to exclude c Click OK CTERA Agent for Windows User Guide 65 4 Using the CTERA Agent in Gateway Mode 21 To configure advanced options do the following a Click Advanced A dialog box appears Re image Your Computer xi IV Automatically restart this computer after the restore is complete To make additional changes before restarting this computer clear this check box IV Automatically check and update disk error information Ren R ENR ie ee To check disks and update err
63. version published by the Free Software Foundation If the Program does not specify a version number of the GNU General Public License you may choose any version ever published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed on any author or copyright holder as a result of your choosing to follow a later version 15 Disclaimer of Warranty THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 16 Limitation of Liability IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MODIFIES AND OR CONVEYS THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAM
64. 9 08 58 37 2014 05 19 08 58 36 2014 05 19 08 36 21 2014 05 19 08 36 18 SGSSPOPOSSoPosoro 4 Page 1 P Table 13 System Log Fields This field Displays An icon indicating the log level See Log Levels page 138 pate i The date and time at which the event occurred CTERA Agent Minimum Severity infor Gy Clear 3 Export to Excel Details More Info Connected to portal name ctera ctera com ip 174 129 244 61 Connection to portal failed name ctera ctera com ip 174 129 244 61 reason Disconr Disconnected from portal name ctera ctera com ip 174 129 244 61 Connected to portal name ctera ctera com ip 174 129 244 61 Disconnected from portal name ctera ctera com ip 174 129 244 61 Connection to portal failed name ctera ctera com ip 174 129 244 61 reason Disconr Connected to portal name ctera ctera com ip 174 129 244 61 Disconnected from portal Connection to portal failed name ctera ctera com ip 174 129 244 61 name ctera ctera com ip 174 129 244 61 reason Disconr Connected to portal name ctera ctera com ip 174 129 244 61 Connection to portal failed name ctera ctera com ip 174 129 244 61 reason Disconr Disconnected from portal name ctera ctera com ip 174 129 244 61 Connected to portal name ctera ctera com ip 174 129 244 61 Agent started up Displaying logs 1 14 Bh sarai saral2 ctera ctera com 4 1 22 1 If the Log Viewer is already open and a dif
65. AGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 17 Interpretation of Sections 15 and 16 If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect according to their terms reviewing courts shall apply local law that most closely approximates an absolute waiver of all civil liability in connection with the Program unless a warranty or assumption of liability accompanies a copy of the Program in return for a fee 212 CTERA Agent for Windows User Guide Legal Information 11 Apache License Version 2 0 January 2004 http www apache org licenses TERMS AND CONDITIONS FOR USE REPRODUCTION AND DISTRIBUTION 1 Definitions License shall mean the terms and conditions for use reproduction and distribution as defined by Sections 1 through 9 of this document Licensor shall mean the copyright owner or entity authorized by the copyright owner that is granting the License Legal Entity shall mean the union of the acting entity and all other entities that control are controlled by or are under common control with that entity For the
66. Agent ctera a Agent Main Backup Options Language Advanced Ba Gai interface Language English E Change Language Log Viewer Log Settings Explorer Integration Regional Settings Logout Help A saral saralteam ctera com 4 1 25 1 2 Click Change Language The Set Interface Language dialog box appears Set Interface Language x Interface Language English a 3 Inthe Interface Language drop down list select your language 4 Click Save 148 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Viewing the Agent Status To view the CTERA Agent s status E Click the CTERA Agent tray icon in the system tray The CTERA Agent screen appears x Main on Erama CTERA Agent ctera Cloud Backup pome Sa ka Vv Completed successfully Backup now Restore Cloud Drive l e Open fokier RIE 4 Open folder View online a Uploading 2 files 56 Kbps Status bar Q net backup vl run in 23 hours 25 minutes o g The screen is composed of the following parts J Mainframe Displays the available types of backup along with controls for performing these backups and restoring from the created backup files Under each type of backup the amount of time since the last backup is displayed as well as an indication of whether the backup was successful Mousing over the backup result displays a tooltip with additional details about the backup If cloud sy
67. Backup or Restore Wizard E x Backup or Restore You can back up files and settings or restore them from a previous backup do a What do you want to do Back up files and settings lt Back Cancel 7 Choose Restore files and settings 8 Click Next CTERA Agent for Windows User Guide 153 6 Restoring System State Data NTDS and SYSVOL The What to Restore dialog box appears Backup or Restore Wizard j ef What to Restore You can restore any combination of drives folders or files 2 Se NO Double click an item on the left to see its contents Then select the check box next to any drive folder or file that you want to restore Hei ed l Browse lt 9 Active Directory C Eh Boot Files oO ay COM Class Registration Database C BY Registry B sysvoL Hi lt Back Cancel 9 Click Browse and browse to the system state backup file The file appears in the Items to restore pane 10 In the Items to restore pane select System State 11 Click Next The Completing the Backup or Restore dialog box appears E x Completing the Backup or Restore Wizard Backup or Restore Wizard You have created the following restore settings Restore from Backup bkf created 8 3 2011 at 12 04 AM Type File Restore to Original locations Existing files Do not replace To close this wizard and start the restore click Finish To specify addi
68. Browse Restore Browse Restore Browse Integration 2 Next to the desired snapshot click Restore 48 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 The Restore Files from Backup dialog box opens Restore Files from Backup This wizard will restore files from this device to TOSH Select the files and applications to restore Snapshot 5 Aug 17 2013 09 06PM Name Type Size Modified No results found 3 To view a folder s contents select the folder in the left pane The selected folder s contents appear in the right pane 4 Ineither pane select the check boxes next to the files and folders you want to restore For an explanation of the icons and check boxes next to each folder see Folder Icons page 88 5 Ifyou want to restore files to a location other than the original location CTERA Agent for Windows User Guide 49 4 Using the CTERA Agent in Gateway Mode a Click in the Restore to Folder field The Folder Browser dialog box appears Folder Browser lt S root b Select the folder to which you would like to restore the files c Click Close 6 Click Next The Restore In Progress screen appears with a progress bar x Restore in Progress The selected files and folders are restored 7 Click Finish 50 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 Restoring Files from D
69. Click Finish Tip If you added a new Include Set it is automatically enabled 100 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Table 8 Backup Set Condition Operators Use this operator To do this Include all files for which the parameter in the first column matches the string in the third column This operator is relevant for the File Name File Path and File Type parameters only begins with Include all files for which the parameter in the first column begins with the string in the third column This operator is relevant for the File Name File Path and File Type parameters only Include all files for which the parameter in the first column ends with the string in the third column This operator is relevant for the File Name File Path and File Type parameters only Include all files for which the parameter in the first column contains the string in the third column This operator is relevant for the File Name File Path and File Type parameters only Include all files whose size is less than the amount specified in the third column This operator is relevant for the File Size parameter only Include all files whose size is more than the amount specified in the third column Include all files for which the parameter in the first column is included in the set specified in the third column This operator is relevant for the File Name File Path and File Type parameters
70. Cloud Drive FolderS 119 Sharing Files with Guest Invitations 126 Restoring Files from Cloud Backup n nnn nnn nnn nnn cnn a 130 Enabling Disabling Remote ACCeSS 134 Configuring Event Log Settings 136 Viewing LOS 137 Configuring Windows Explorer Integration Settings 147 Configuring the CTERA Agent Language 148 Viewing the Agent Status 149 Viewing Agent Details 149 CTERA Agent for Windows User Guide 69 5 Using the CTERA Agent in Cloud Mode CTERA Agent Licensing in Cloud Mode When the CTERA Agent is installed on a Windows Workstation operating system if you are subscribed to the Cloud Backup service the agent consumes one Workstation Backup license from your CTERA Portal quota If you are only subscribed
71. Comment field type a description of the backup set In the If field do one of the following J To specify that all of the conditions must be met in order for a file to be included in the backup set select all of the conditions are true E To specify that one or more of the conditions must be met in order for a file to be included in the backup set select at least one of the conditions is true Define the conditions that must be met in order for a file to be included in the backup set by doing the following for each condition a Click Add condition A row appears in the table b Click Select then select the desired condition parameter from the drop down list c Inthe second column click Select then select the desired condition operator from the drop down list See Backup Set Condition Operators page 101 d Click in the third column and complete the condition J If the parameter is File Size type the desired file size and unit cd If the parameter is File Modified click and choose the desired date CTERA Agent for Windows User Guide 103 5 Using the CTERA Agent in Cloud Mode 10 11 12 J For all other parameters type the desired free text value For example if you select File Name as the condition parameter in the first column select begins with as the condition operator in the second column and type Work 123 in the third column then the backup set will include all files whose names begin with
72. ERA Networks Ltd CTERA governs your use of the Product distributed with this Agreement together with any associated media computer software and all accompanying manuals and other documentation and together with all enhancements tinarades and extensinns theretn that Do Not Agree Agree 5 Choose Agree 6 Click Next The Confirm Installation screen appears Confirm Installation The installer is ready to install CTERA Agent on your computer Click Next to start the installation 7 Click Next CTERA Agent for Windows User Guide 11 2 Installing the CTERA Agent The Installing CTERA Agent screen appears with a progress bar and the CTERA Agent is installed on your computer Installing CTERA Agent CTERA Agent is being installed Installation Complete CTERA Agent has been successfully installed Click Close to exit 8 Click Close CTERA Agent is added to the Windows Start menu and an icon is added to the Windows taskbar 12 CTERA Agent for Windows User Guide Installing the CTERA Agent 2 Uninstalling the Agent To uninstall CTERA Agent 1 Doone of the following J In the Windows Start menu click All Programs gt CTERA gt Uninstall In the Add or Remove Programs window locate CTERA Agent and click Remove A confirmation message appears 2 Click Yes The CTERA Agent is uninstalled CTERA Agent for Windows User Guide
73. In cloud backup your data is automatically encrypted and fingerprinted For even stronger security you can configure a secret passphrase for accessing the backed up data J Versioning When using traditional backup users often choose to maintain only the most recent version of their files due to storage space restrictions Cloud backup preserves multiple versions of your data enabling you to restore the version of your choice E Storage Locations With traditional backup your backed up data is usually stored in a single location for example in a stack of CDs in your office This means that if a natural disaster strikes at that location for example a fire in your office you data along with all of the backups will be lost Cloud backup ensures that your data is stored in multiple locations J Restore Options When using traditional backup you must have access to the backup medium in order to restore your data In contrast cloud backup offers multiple restore options including restoring your data from anywhere by downloading it from the cloud backup site For additional restore options see What Restore Options Are Available on page 85 How Does the Cloud Backup Service Work The first time cloud backup runs the CTERA agent performs a full cloud backup for the selected folders This may take a long time depending on the size of your data set Subsequent backups are performed incrementally and normally take much less time
74. POs Sites 5E Group Policy Modeling E Group Policy Results Agent Scope Details Settings Delegation Links Display links in this location accom The following sites domains and OUs are linked to this GPO Location Enforced Link Enabled Path i 4 gacorp com qgacorp com Security Filtering The settings in this GPO can only apply to the following groups users and computers R Authenticated Users Add WHI Filtering This GPO is linked to the following WMI filter lt none gt E Open Properties f Inthe Security Filtering area for each user or user group for which you would like to install CTERA Agent do the following 1 Click Add The Select User Computer or Group dialog box appears Select User Computer or Group 2 xi Select this object type User Group or Built in security principal Object Types From this location Jaacorp com Locations Enter the object name to select examples Everyone Advanced Check Names OK Cancel 2 Inthe Enter the object name to select area type the name of the user group To enable installing CTERA Agent for all users groups type Everyone 3 Click OK g Inthe navigation pane right click on the policy you created then click Edit CTERA Agent for Windows User Guide 19 3 Centrally Installing CTERA Agent via Active Directory The Group Policy Management Editor opens File
75. RA Agent for Windows User Guide Backing Up and Restoring Hyper V Virtual Machines 7 Restoring Microsoft Hyper V Server VMs Cloud Mode This procedure explains how to restore some or all Hyper V Server VMs To restore Microsoft Hyper V Server VMs 1 Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and then click Restore The Restore Files Wizard opens displaying the Select Files to Restore dialog box x Select Files to Restore Select the backup to restore from then click Next Snapshot 3 Dec 26 2013 12 05PM Name Type Size Modified Applications Microsoft Hyper V VSS Writer V Backup Using Saved State Sharepoint trial No results found Original Folder as mamn 2 Click on the icons to expand the All Applications gt Microsoft Hyper V VSS Writer node then select the check boxes next to the VMs you would like to restore You can select all VMs by selecting the Microsoft Hyper V VSS Writer check box 3 Click Next CTERA Agent for Windows User Guide 169 Backing Up and Restoring Hyper V Virtual Machines The Restore Files dialog box appears Restore selected files to the device If non identical file already exists on the target e Overwrite the destination file Overwrite the original file if the restored file is newer O Aw Append modification date to the file name
76. RA agent will attempt to automatically determine your proxy settings according to your Windows settings 78 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Tip i Automatic proxy detection is based on the system wide proxy settings which are not the same as the Internet Explorer settings In 64 bit Windows versions prior to Windows 8 the system proxy settings can be configured using the command WINDIR SysWOW64 netsh winhttp set proxy lt settings gt In all other Windows versions the system proxy settings can be configured using the following command netsh winhttp set proxy lt settings gt 3 Complete the fields using the information in the following table 4 Click Save Table 4 Proxy Settings Fields In this field Do this Type the address of the proxy server Pom Type the proxy server port number Proxy server requires a Check this box to specify that the proxy server requires authentication password via a username and password If checked the username and password must be entered into the remaining fields Username Type the username for authenticating to the proxy server Type the password for authenticating to the proxy server Disconnecting the Agent from the CTERA Portal If desired you can disconnect the CTERA Agent from the CTERA Portal To disconnect the CTERA Agent from the CTERA Portal 1 Right click the CTERA Agent tray icon in the system tray and click S
77. Select Applications Select the applications to back up from this PC a JTA Applications ie Microsoft Hyper V VSS Writer Backup Using Child Partition Snapshot Win _x86 _ Backup Using Saved Statevvin2008 Backup Using Saved State Server08AdEx Backup Using Saved State VYanivxP Backup Using Saved State Sharepoint _ Backup Using Saved State Server08AdVc _ Backup Using Saved Staten 2003 Backup Using Saved State Sharepoint trial Backup Using Saved State Server 2012 Backup Using Child Partition SnapshotWin _x64 Backup Using Saved StateVYaniv_DC Backup Using Saved State fox test atter fix Initial Store D B J S v z E 4 Click on the icons to expand the All Applications gt Microsoft Hyper V VSS Writer node then select the check boxes next to the VMs you would like to back up You can select all VMs by selecting the Microsoft Hyper V VSS Writer check box 5 Click OK 6 Click Save 7 Click the Control Panel tab The Control Panel tab appears 8 Click Go The Microsoft Hyper V Server VMs are backed up 164 CTERA Agent for Windows User Guide Backing Up and Restoring Hyper V Virtual Machines 7 Restoring Microsoft Hyper V Server VMs Gateway Mode This procedure explains how to restore some or all Hyper V Server VMs To restore Microsoft Hyper V Server VMs Right click on the CTERA Agent
78. Sync to a different location 2 The Select a local folder to sync with lt foldername gt dialog box appears lt foldername gt is the name of the folder you are syncing CTERA Agent for Windows User Guide 115 Using the CTERA Agent in Cloud Mode 3 Select the local CTERA agent folder you want to sync with the folder If you need to create a new subfolder select the folder under which you want to create it and click New Folder 4 Click Start Syncing A synced copy of the folder is created at the location you selected Stopping Syncing of a Folder To stop syncing a folder from Windows Explorer 1 In Windows Explorer right click the folder 2 Select CTERA Agent gt Stop syncing this folder To stop syncing a folder from the Web interface 1 Inthe navigation pane click Main gt Cloud Drive The Cloud Drive page appears Synced with this computer is selected All folders on your Cloud Drive that are currently synced with folders on the CTERA agent computer are displayed 2 Click gt next to the folder you want to stop syncing 3 Click Stop Syncing this Folder The folder is no longer synced with the CTERA agent folder Managing Synchronization Settings of a Synchronized Folder Each Cloud Drive folder can be synced independently of other folders You can manage synchronization settings for any synced Cloud Drive folder when you need to change the location of the synced folder on the CTERA agent computer or ex
79. TERA Agent Editor x EXQA2003 Online 2 Type Date Size Location Notes a ___ B Today 1 File Level Jul 25 201202 03PM 159 03MB 9 Local estore Browse Es File level Backup Explorer Integration 2 Next to the file level backup from which you would like to restore the database click Restore CTERA Agent for Windows User Guide 189 9 Backing Up and Restoring an Exchange Server The Restore Files Wizard opens displaying the Select Files to Restore dialog box Restore Files Wizard Select Files to Restore This wizard will restore files from this device to WIN2012 Select the files and applications to restore aM Applications Name SfM Exchange Replication Service F Mailbox Database 1857438993 on Pma 3 Specify the database path by selecting the relevant check boxes in the left pane 4 Click Next The Restore In Progress screen appears with a progress bar i x Restore in Progress 5 Once the restoration is complete click Finish 190 CTERA Agent for Windows User Guide Backing Up and Restoring an Exchange Server 9 Backing Up and Restoring Microsoft Exchange in Cloud Mode If your CTERA Agent is connected to the CTERA Portal use the following procedures to backup and restore your Exchange Server Backing Up Microsoft Exchange Server Cloud Mode To back up Microsoft Exchange Server 1 Right click on the CTERA Agent tray icon in the notif
80. TERA Agent Manager E Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Settings The following things happen If you are not yet logged in to the cloud gateway Web interface the Log In page appears Enter your username and password then click Log In 32 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 The cloud gateway Web interface opens displaying the CTERA Agent Manager CTERA Agent Editor PC Online E i A oy a ce _ Connected Control Panel Next file level backup will run in 23 hours 50 minutes e O cance Backup Restore Fe Last File level Backup Completed eo Settings 4 days 22 hours ago Backed up 1 file out of 1 Transferred 5 04MB H Last Disk level Backup Failed e0 Abai 5 minutes 33 seconds ago There is not enough free space on the backup Disk level Backup CTERA Agent for Windows User Guide 4 Using the CTERA Agent in Gateway Mode Configuring the Agent Configuring General Settings To configure general settings 1 Inthe CTERA Agent Manager click the Settings tab The Settings tab appears CTERA Agent Editor x PC Online 2 p Q Using the global settings B Override Control Panel i Destination Share backups s Use SSL Connection Allow user to configure the agent 2 Click Override to override the global general settings Tip BH Y
81. TERA Agent in Cloud Mode A progress bar appears and the files are restored from the selected backup ieee ctera Main aonana Cloud Backup Control Panel Cloud Drive Backup Options Advanced CTERA Agent Cancel Event Log Restore in Progress L a 0 0 0 Bytes received 0 files 0 Bytes remaining v Last backup completed successfully ER Logout Help 5 minutes 9 seconds ago sarai saral2 ctera ctera com 4 1 24 1 10 To toggle the information displayed under the progress bar do one of the following E To display the effective throughput in Kbit sec click the icon and then click Show effective throughput J To display the bandwidth usage in bit sec click the icon and then click Show bandwidth usage Canceling the Current Restore Process When restoring files from the Cloud Backup Control Panel you can cancel a running file restore process To cancel the current restore process 1 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears 2 Click Cancel The current restore process is canceled Enabling Disabling Remote Access You can enable and disable administration of the CTERA agent from the portal To enable remote access 1 Inthe Configuration tab s navigation pane click Cloud Services gt Remote Access 134 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 The Remo
82. User Guide CTERA Agent for Windows Copyright 2009 2014 CTERA Networks Ltd All rights reserved No part of this document may be reproduced in any form or by any means without written permission from CTERA Networks Ltd Information in this document is subject to change without notice and does not represent a commitment on part of CTERA Networks Ltd CTERA C200 C400 C800 C800 P1200 CloudPlug NEXT3 Cloud Attached Storage and Virtual Cloud Drive are trademarks service marks or registered trademarks of CTERA Networks Ltd All other product names mentioned herein are trademarks or registered trademarks of their respective owners The products described in this document are protected by U S patents foreign patents or pending applications Tip A For legal information and for the end user license agreement refer to Legal Information on page 199 in this guide Contents Introduction 22 22 2022 2020202020 5 About Cloud Attached Storage 5 About CTERA Agent 5 Contacting Technical Support 6 Installing the CTERA Agent 7 Requirements
83. VMs 1 Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and then click Settings If you are prompted for a username password authentication enter your credentials CTERA Agent for Windows User Guide 161 7 Backing Up and Restoring Hyper V Virtual Machines The CTERA Agent Manager opens displaying the Control Panel tab CTERA Agent Editor x EXQA2003 Online a Connected Control Panel amp Next file level backup will run in 5 hours 34 minutes Restore QO cancel Backup Last File level Backup Completed 60 18 hours 25 minutes ago Backed up 9 files out of 9 Transferred 5 09M File level Backup Explorer Integration 2 Click the File level Backup tab 162 CTERA Agent for Windows User Guide Backing Up and Restoring Hyper V Virtual Machines 7 The File level Backup tab appears CTERA Agent Editor X EXQA2003 online Control Panel Z Enable file level backup B Schedule Every 24 hours renee Files to Back Up No Files E H Applications to Back Up E Selected Applications Only About j A Start Backup Restore R E3 OU Start file level backup File level Restore files Backup Explorer Integration 3 Inthe Applications to Back Up field click ED CTERA Agent for Windows User Guide 163 F Backing Up and Restoring Hyper V Virtual Machines The Select Applications window opens
84. YRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES GNU GENERAL PUBLIC LICENSE 3 Version 3 29 June 2007 Copyright 2007 Free Software Foundation Inc Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed Preamble The GNU General Public License is a free copyleft license for software and other kinds of works The licenses for most software and other practical works are designed to take away your freedom to share and cha
85. a substitute for file backup because J Syncing is bidirectional For example files deleted in the cloud are automatically deleted locally This is not a desirable feature for backup which should produce a stable read only copy of your data E Syncing is continuous Backup should run at scheduled intervals and preserve an accurate point in time snapshot of your data E Syncing should not transfer locked files Backup should transfer files which are locked by applications CTERA Agent for Windows User Guide 109 5 Using the CTERA Agent in Cloud Mode J Syncing allows you to share file access with other users Backup should protect your data from other users E Syncing supports standard files and documents Backup should support applications such as databases in addition to standard documents Viewing Cloud Drive Folders Through the Cloud Drive page you can see which folders are on your cloud drive which of them are synced with your CTERA agent view any of them on the portal and switch easily to viewing any local synced folders in the Files tab To view Cloud Drive folders 1 Inthe navigation pane click Main gt Cloud Drive The Cloud Drive page appears ctera CTERA Agent Cloud Drive Cloud Backup Cloud Drive Bache Options Synced with this computer Other folders on cloud Advanced v All synced Add Folders myfiles B 1S fi fdas gt Using 7 of 10 00GB Suspend Settings Event Log Connecte
86. ackup Applications Schedule A Throughput Advanced j gt Save Revert E Logout Q Hep A saral z saral2 ctera ctera com 44 221 2 Click Override to override the portal settings 3 Complete the fields using the information in the following table 4 Click Save CTERA Agent for Windows User Guide 107 5 Using the CTERA Agent in Cloud Mode Table 9 Throughput Control Fields In this field Do this Do not throttle Choose this option to specify that throughput should not be restricted Throttle the Internet bandwidth Choose this option to restrict the bandwidth used for cloud usage backups The rest of the fields on the page are enabled and you must complete them Limit outgoing bandwidth to Type the maximum bandwidth to use for cloud backups in kilobytes per second During these hours Select this option to specify that the bandwidth used for cloud backups should be restricted only at specific times of the day Then use the drop down lists to specify the time range during which the bandwidth should be restricted Select to specify that the bandwidth used for cloud backups should be restricted only on specific days This can be any of the following J One or more specific days J Every Day Bandwidth used for cloud backup will be restricted every day The default value is Every Day Using Cloud Drive Synchronization If you are subscribed to the Cloud Drive service you can synchronize syn
87. all be resolved in favor of coverage For a particular product received by a particular user normally used refers to a typical or common use of that class of product regardless of the status of the particular user or of the way in which the particular user actually uses or expects or is expected to use the product A product is a consumer product regardless of whether the product has substantial commercial industrial or non consumer uses unless such uses represent the only significant mode of use of the product Installation Information for a User Product means any methods procedures authorization keys or other information required to install and execute modified versions of a covered work in that User Product from a modified version of its Corresponding Source The information must suffice to ensure that the continued functioning of the modified object code is in no case prevented or interfered with solely because modification has been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any
88. am or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy
89. and Editing Exclude Sets 103 Adding and Editing Include Sets 97 Apache License 213 B Backing Up and Restoring an Exchange Server e185 Backing Up and Restoring Hyper V Virtual Machines 161 Backing Up and Restoring Microsoft Exchange in Cloud Mode e 191 Backing Up and Restoring Microsoft Exchange in Gateway Mode e 185 Backing Up and Restoring Microsoft Hyper V VMs in Cloud Mode 167 Backing Up and Restoring Microsoft Hyper V VMs in Gateway Mode e 161 Backing Up and Restoring SQL Server Databases 173 Backing Up and Restoring SQL Server Databases in Cloud Mode e 179 Backing Up and Restoring SQL Server in Gateway Mode e 173 Backing Up Microsoft Exchange Server Cloud Mode 191 Backing Up Microsoft Exchange Server Gateway Mode 185 Backing Up Microsoft Hyper V Server VMs Cloud Mode 167 Backing Up Microsoft Hyper V Server VMs Gateway Mode 161 Backing Up SQL Server Databases Cloud Mode 179 Backing Up SQL Server Databases Gateway Mode 173 Benefits of Syncing your Cloud Drive Folder e 109 Browsing the Cloud Drive Folder Online 113 121 124 128 129 C Can I Use File Syncing as a Backup 109 Canceling the Current Restore Process 134 Centrally Installing CTERA Agent via Active Directory 15 Clearing Logs 146 Cloud Backup Configuration Workflow 86 Cloud Drive Synchronization Overview 109 Cloud Folder Collaboration Overview 119 Collaborating o
90. artition SnapshotWin7 x86 _ Backup Using Saved Statevin2008 Backup Using Saved State Server084dEx Backup Using Saved StatetYanivXP Backup Using Saved State Sharepoint Backup Using Saved State Server08AdVc _ Backup Using Saved StateWVin 2003 V Backup Using Saved State Sharepoint trial Backup Using Saved State Server 2012 Backup Using Child Partition SnapshotWVin7_x64 Backup Using Saved StatetYaniv_DC Backup Using Saved State fox test atter fix Initial Store Be BESSESSSR55 Selected Files 24 53GB Cloud Storage Usage 27 18GB Save Revert Logout Heip A usero4 user044 demo01 cterame 4 1221 3 Click on the icons to expand the All Applications gt Microsoft Hyper V VSS Writer node then select the check boxes next to the VMs you would like to back up You can select all VMs by selecting the Microsoft Hyper V VSS Writer check box 4 Click Save 5 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears 6 Click Backup Now A progress bar appears and the Microsoft Hyper V Server VMs are backed up a ctera di Agent Main m Cloud Backup Cloud Backup Control Panel Cloud Drive Backup Options Advanced Backing up Suspend Cancel Event Log x gt E 29 S 10 50GB of 358 75GB sent 20 of 70 files T Backup Size 358 75GB 70 files Logout Heip OMbit sec g A usero4 f user044 demo01 cterame 4 1 22 1 168 CTE
91. ased on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above ona medium customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above 204 CTERA Agent for Windows User Guide Legal Information 11 The source code for a work means the preferred form of the work for mak
92. atting and repartitioning do the following CTERA Agent for Windows User Guide 57 4 Using the CTERA Agent in Gateway Mode Tip D This step is optional and not recommended as it is preferable to reformat and repartition all disks a Click Exclude disks A dialog box appears Re image Your Computer b Select the disks to exclude c Click OK 19 To configure advanced options do the following a Click Advanced A dialog box appears fre image Your Computer J F j b Select the desired options c Click OK 20 Click Next 58 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 The final dialog box appears 7 Re image your computer Your computer will be restored from the following system image Date and time 3 9 2011 5 20 39 AM GMT 8 00 Computer W2K8R2 Drives to restore Wolume 6 icf5e3f c2d5 11e0 21 Click Finish A warning message appears 22 Click Yes The re imaging process begins Once the process has finished the machine reboots to Windows CTERA Agent for Windows User Guide 59 4 Using the CTERA Agent in Gateway Mode To re image your computer in Windows 8 2012 1 When you click Repair your computer see Restoring the Entire Computer from Disk Level Backup on page 51 the Advanced Startup options menu appears Choose an option 2 Click Troubleshoot The Troubleshoot menu Continue Exit and conti
93. ay Mode If your CTERA Agent is connected to a CTERA cloud gateway use the following procedures to backup and restore your Exchange Server Backing Up Microsoft Exchange Server Gateway Mode To back up Microsoft Exchange Server 1 Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and then click Settings If you are prompted for a username password authentication enter your credentials CTERA Agent for Windows User Guide 185 9 Backing Up and Restoring an Exchange Server The CTERA Agent Manager opens displaying the Control Panel tab CTERA Agent Editor x EXQA2003 Online i a Connected Control Panel amp Next file level backup will run in 5 hours 34 minutes Restore QO cancel Backup Last File level Backup Completed 60 18 hours 25 minutes ago Backed up 9 files out of 9 Transferred 5 09M File level Backup Explorer Integration 2 Click the File level Backup tab 186 CTERA Agent for Windows User Guide Backing Up and Restoring an Exchange Server 9 3 The File level Backup tab appears CTERA Agent Editor EXQA2003 online Control Panel Z Enable file level backup B Schedule Files to Back Up H Applications to Back Up Every 24 hours fei Selected Applications Only j A Start Backup R E3 uU Start file level backup File level Backup Restore Restore files c Explorer I
94. both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written i
95. c your portal cloud drive with one or more CTERA cloud gateways and CTERA agents in cloud mode You can sync any folder on your portal cloud drive with any folder on your CTERA Cloud Gateway or CTERA Agent You can exclude specific subfolders Synchronization is bi directional Conflicts that may occur when a file has been modified on multiple sources are detected and automatically resolved by choosing the most recent version of the file The older version of the file is renamed Tip i In order for conflict resolution to be performed correctly your computer clock must be synchronized with the CTERA Portal clock If there is more than one hour difference between the two clocks after taking into account timezone differences the agent will not synchronize the cloud drive folder 108 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Cloud Drive Synchronization Overview Synchronizing or syncing folders with each other means keeping the folder contents identical at all times Whenever any change of any kind is made to any file in any of the synced folders the same change is made immediately in the other folders that are synced with that folder For example if a file is deleted from one of the folders the same file is deleted from the other synced folder s It makes no difference which user made the change or in which of the synced folders the change was made Benefits of Syncing your Cloud Drive Folder
96. cated in under the control of or a national or resident of Cuba Iran North Korea Syria or Sudan or ii on the U S Treasury Department list of Specially Designated Nationals or the U S Commerce Department s Table of Deny Orders 11 2 This agreement will be governed by and construed in accordance with the laws of the State of Israel without giving effect to any conflict of laws and provisions that would require the application of the laws of any other jurisdiction The parties hereby expressly reject any application to this Agreement of a the United Nations Convention on Contracts for the International Sale of Goods and b the 1974 Convention on the Limitation Period in the International Sale of Goods as amended by that certain Protocol done at Vienna on April 11 1980 11 3 All disputes arising out of this Agreement will be subject to the exclusive jurisdiction of the competent courts of Tel Aviv Israel and the parties agree and submit to the personal and exclusive jurisdiction and venue of these courts except that nothing will prohibit CTERA from instituting an action in any court of competent jurisdiction to obtain injunctive relief or protect or enforce its intellectual property rights 202 CTERA Agent for Windows User Guide Legal Information 11 11 4 The failure of CTERA to exercise or enforce any right or provision of this Agreement does not constitute a waiver of such right or provision If for any reason a court of compete
97. ck Clear All 5 If you want to restore files to a location other than the original location CTERA Agent for Windows User Guide 131 5 Using the CTERA Agent in Cloud Mode a Click in the Restore to Folder field The Folder Browser dialog box appears Folder Browser x root Close b Select the folder to which you would like to restore the files c Click Close 6 Click Next The Restore Files dialog box appears Restore Files Wizard x Restore Files Restore selected files to the device 7 Specify how the CTERA Portal should handle files that exist both on your drive and in the selected backup by doing one of the following 132 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 To specify that the files on the local computer should be overwritten by the files in the cloud backup choose Overwrite the destination file To specify that the files on the local computer should be overwritten by the files in the cloud backup only if the file in the cloud backup is newer select Overwrite the original file if the restored file is newer To specify that the files on the local computer should have the modification date appended to their name choose Append modification date to the file name 8 Click Next The Wizard Completed screen appears a Files Wizard x m Wizard Completed 9 Click Finish CTERA Agent for Windows User Guide 133 5 Using the C
98. ckup script A The scripts are supported both in Cloud mode and Gateway mode The scripts return an exit code of 0 for success or any other value for failure Upon failure the pre backup script s output is automatically saved to C ProgramData CTE VRA CTERA Agent pre backup 1og and the post back script s output is automatically saved to C ProgramData CTERA CTERA Agent post backup log Tip A The pre backup and post backup scripts are executed or terminated as follows post backup script is executed immediately script succeeded or failed still run to completion occurred and the script is terminated To use the pre backup or post backup script 1 Open the desired script in any text editor uJ Ifthe pre backup script fails the backup process does not run and the uJ The post backup script is executed regardless of whether the pre backup J Ifthe user cancels backup both the pre backup and post backup scripts will uJ If a script runs longer than 20 minutes an error is considered to have ERA The location of the pre backup script is C ProgramData CTERA CT Agent pre backup cmd The location of the post backup script is C ProgramData CTERA CTE Agent post backup cmd 2 Edit the script as desired Here is an example of a pre backup script Prepare for backup here CTERA Agent for Windows User Guide 197 10 Using Pre Post
99. clude a sub folder from syncing To manage synchronization settings for a synced Cloud Drive folder 1 Inthe navigation pane click Main gt Cloud Drive The Cloud Drive page appears with Synced with this computer selected All folders on your Cloud Drive that are currently synced with folders on the CTERA agent computer are displayed 2 Click the gt button for the folder you want to manage Some folder specific options appear 3 Click Manage Synchronization Settings 116 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 The Synchronized folder settings dialog box appears Synchronized folder settings 4 Doone of the following If you want to sync the folder to a subfolder of the Cloud Drive folder select Sync to the Cloud Drive folder The local synced copy of the folder you selected is moved to the Cloud Drive folder If you want to sync the folder to a folder other than the Cloud Drive folder 1 Select Sync to alternate local folder 2 Click E CTERA Agent for Windows User Guide 117 5 Using the CTERA Agent in Cloud Mode 3 The Select a local folder to sync with lt foldername gt dialog box appears lt foldername gt is the name of the folder you are syncing Select a local folder to sync with myfiles EL s wie lgaad 4 Select the local CTERA agent folder you want to sync with the folder If you need to create a new subfolder select
100. con to view the following information about the last backup EJ The total size of the files that you selected for backup EJ The total number of files that you selected for backup The amount of time the backup took The amount of time since the last backup ended Working with Backup Sets A backup set represents a group of files with certain file extensions and or located in certain folders For example a set called My Music may include all files with the extensions wav and mp3 that are located in the folder My Documents gt Music There are two types of backup sets Include Sets Files that should be included in each backup E Exclude Sets Files that should be excluded from each backup You can use backup sets to fully customize backup operations For example if you did not select the My Documents folder for backup but you want to back up all of the PDF files in this folder you would define an nclude Set that includes all files that are located in the My Documents folder and have the file extension pdf Conversely if you selected the My Documents folder for backup but you do not want to back up PDF files in this folder you would define an Exclude Set that includes all files that are located in the My Documents folder and have the file extension pdf Tip A For information on the order in which the CTERA agent processes Include Sets Exclude Sets and selected folders see How Can I Control Which Files Will Be Back
101. copyright or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Software and 7 make unauthorized copies of the Software except as necessary for backup purposes If notwithstanding the prohibition set forth in subsection 2 above applicable law permits Reverse Engineering You will before commencing or permitting any Reverse Engineering A inform CTERA of the planned Reverse Engineering B conduct or allow such Reverse Engineering only to achieve interoperability between the Software and other computer programs C request from CTERA the information necessary to achieve such interoperability D provide CTERA ample opportunity to supply the information necessary to achieve interoperability 1 3 CTERA has no obligation to provide support maintenance upgrades modifications or new releases of the Software under this Agreement You may contact CTERA or its authorized resellers to determine the availability of such support maintenance distribution or upgrade of the Software and the fees terms and conditions applicable thereto 2 Intellectual Property 2 1 You acknowledge that CTERA or other third parties own all right title and interest including all intellectual property rights in and to the Software portions thereof or software or content provided through or in conjunction with the Software Except for the license granted in accordance with Section 1 of this Agreement all
102. d Original Folder we 2 Click on the icons to expand the Applications gt Exchange Replication Service node then select the check box next to the mailbox database you would like to restore 3 Click Next CTERA Agent for Windows User Guide 193 Backing Up and Restoring an Exchange Server The Restore Files dialog box appears Restore selected files to the device If non identical file already exists on the target e Overwrite the destination file Overwrite the original file if the restored file is newer O Aw Append modification date to the file name lt Previous Next gt Cancel Choose Overwrite the destination file Click Next The Wizard Completed screen appears Click Finish to begin the recovery process lt Previous Finish Cancel 194 CTERA Agent for Windows User Guide Backing Up and Restoring an Exchange Server 9 6 Click Finish Tip i You can monitor the restoration process from the CTERA Cloud Agent s Web Interface CTERA Agent for Windows User Guide 195 10 Using Pre Post Backup Scripts CTERA Agent includes pre backup and post backup scripts which are shell scripts that are executed before and after the backup respectively You can use these scripts to perform necessary actions before the backup for example dumping a database to a backup for example deleting temporary files that were created by the pre Tip file and after the ba
103. d Backup Information You can view information on the last backup performed and the next scheduled back up To view cloud backup information from the system tray E Click the CTERA Agent tray icon in the system tray The CTERA Agent screen opens Time Coe Jae CTERA Agent ctera backup Cloud Backup 10 hours 25 minutes ago Backup now NER Last y Completed successfully _ SF backup result Cloud Drive amp v Allsynced View online Next O Next backup v ll run in 10 hours 37 minutes A backup time The CTERA Agent screen displays The amount of time since the last backup ended EJ The last backup result J The time of the next backup appears at the bottom of the window To view cloud backup information in the Web interface J In the navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears 94 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 The following information is displayed Table 7 Cloud Backup Information This field Displays Next backup will run in The amount of time until the next scheduled automatic backup The last backup result The status of the last backup EJ Completed successfully J Backup in Progress J The last backup has failed followed by the reason it failed If an error occurred during backup refer to the backup logs for details See Viewing Cloud Backup Logs on page 139 Mouse over this i
104. d Drive The Cloud Drive folder has been added to your desktop Look for the Cloud Drive icon gt Drag fies into the Cloud Drive folder to sync them paepae CTERA ol Cloud Backup a 12 10 CTERA Agent will back up your selected folders on a regular basis It protects you With CTERA Agent you can recover your files as well as restore older versions of files and folders If the icon is hidden click here This wizard will guide you through a few short steps to get you started with CTERA Cne Agent services 7 Click Continue 72 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 If you are subscribed to the cloud backup service the Set Up Your Cloud Backup screen appears Set Up Your Cloud Backup E Files to Back Up v You will use 3 of your 20GB quota Add Files and Folders a Schedule O Backup will occur every 24 hours Change ae En tion LA cryp Allow CTERA Agent to automatically generate and store my key Change 8 Optional To add files to be backed up to the cloud a Click Add Files and Folders x An ctera in Your File Explorer You can add or remove files or folders at any time via the right dick menu or the system tray menu ae erna Add to backup ii Remove from CTERA Agent for Windows User Guide 73 5 Using the CTERA Agent in Cloud Mode The Files to backup dialog box opens Files to backup You will use 3 of your 20 00GB quota
105. d are irrevocable provided the stated conditions are met This License explicitly affirms your unlimited permission to run the unmodified Program The output from running a covered work is covered by this License only if the output given its content constitutes a covered work This License acknowledges your rights of fair use or other equivalent as provided by copyright law You may make run and propagate covered works that you do not convey without conditions so long as your license otherwise remains in force You may convey covered works to others for the sole purpose of having them make modifications exclusively for you or provide you with facilities for running those works provided that you comply with the terms of this License in conveying all material for which you do not control copyright Those thus making or running the covered works for you must do so exclusively on your behalf under your direction and control on terms that prohibit them from making any copies of your copyrighted material outside their relationship with you Conveying under any other circumstances is permitted solely under the conditions stated below Sublicensing is not allowed section 10 makes it unnecessary 3 Protecting Users Legal Rights From Anti Circumvention Law No covered work shall be deemed part of an effective technological measure under any applicable law fulfilling obligations under article 11 of the WIPO copyright treaty adopted on 20 December 1996
106. d not have arisen but for such activity after having received and had a commercially reasonable time to install modifications from CTERA that would have completely avoided the activity 10 4 Entire Liability This section 10 states the entire liability of CTERA and Your exclusive remedy for any proceedings or claims that the Software infringes or misappropriates a third party s intellectual property in respect of which CTERA chooses to provide indemnification 10 5 Requirements for Indemnity You agrees to provide CTERA with i prompt written notice of the IP Claim giving rise to CTERA s indemnity option hereunder ii sole control over the defense or settlement of such claim or action if CTERA so requests provided that CTERA shall not without Your prior written consent settle any such claim or action if such settlement contains a stipulation to or admission or acknowledgment of any liability or wrongdoing on Your part and iii reasonable information and assistance in the defense and or settlement any such claim or action at CTERA s option and expense 11 Miscellaneous Provisions 11 1 The Software may be subject to export control laws of the State of Israel and or may be subject to additional export control laws applicable to You or in Your jurisdiction You shall not ship transfer or export the Software into any country or make available or use the Software in any manner prohibited by law You warrant and agree that You are not i lo
107. d to ctera ctera c FH Logout Hep sarai saral2 ctera ctera com 4 1 24 1 By default Synced with this computer is selected This tab displays all the Cloud Drive folders that are currently synced with folders on the CTERA agent computer You can View any other not synced folders on your cloud drive by selecting Other folders on cloud 110 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 E See folder specific options by clicking the gt button for a folder The following folder specific options are available for a synced folder c fera CTERA Agent a Cloud Drive Cloud Backup saan Backup Options Advanced maes ai 2 9MB 15 files View Online Stop Syncing this Folder amp Manage Synchronization Settings Logout Help sarai saral2 ctera ctera com 4 1 24 1 The following folder specific options are available for a Cloud Drive folder that is not synced to this computer Cy CTERA Agent ctera g nn Cloud Drive Cloud Backup Backup Options Advanced admin i Sync this Folder Remove from Cloud Logout Help R saral saral2 ctera ctera com 4 1 24 1 View the local version of a synced folder in the files tab by clicking gt and then Show Folder The Files tab is displayed showing the synced folder To switch back to the Cloud Drive page click the Configuration tab J View a synced folder in the Cloud Drive by clicking g
108. ditions must be met in order for a file to be included in the backup set select at least one of the conditions is true CTERA Agent for Windows User Guide 97 5 Using the CTERA Agent in Cloud Mode 6 Define the desired conditions for a file to be included in the backup set by doing the following for each condition a Click Add condition A row appears in the table paske Set Details x Backup Set Details Enter the details of this backup set then click Next all of the conditions are true x p lt Previous f net Yafinishff Cancel b Click Select then select the desired condition parameter from the drop down list c Inthe second column click Select then select the desired condition operator from the drop down list See Backup Set Condition Operators page 101 d Click in the third column and complete the condition If the parameter is File Size type the desired file size and unit If the parameter is File Modified click and choose the desired date For all other parameters type the desired free text value For example if you select File Name as the condition parameter in the first column select begins with as the condition operator in the second column and type Work 123 in the third column then the backup set will include all files whose names begin with Work 123 98 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Likewise if you select File T
109. dows 2003 2008 Server155 Restoring from a System State Backup on Windows 2003 Server SP2 This procedure restores a server s system state data including the following E The computer name E IP address EJ Registry E COM Class Registration database Files under Windows File Protection Tip i Depending on the server s configuration the system state data may include the following as well ud ud F F ud The Certificate Services database if the server is a certificate server Active Directory directory service if the server is a domain controller The SYSVOL directory if the server is a domain controller Cluster service information if the server is part of a cluster IIS Metadirectory if the ISS is installed Any other role which was previously installed and is not listed above must be manually installed for example roles such as DNS DHCP and so on To prepare for system state restoration 1 Install the following on your computer Windows 2003 Server SP2 CTERA Agent for Windows User Guide 151 6 Restoring System State Data NTDS and SYSVOL EJ CTERA Agent 2 Obtain the system state backup file by doing one of the following J In Gateway mode do the following 1 Connect the CTERA Agent to the cloud gateway See Connecting the Agent to a Cloud Gateway on page 29 Restore the system state backup file from the CTERA agent to your computer See your CTERA cloud gateway s user
110. e CTERA Agent to the CTERA Portal 1 Click the CTERA Agent tray icon Gy in the notification area of the Windows taskbar Tip A In Windows 7 the CTERA Agent tray icon may be hidden In this case click on the white arrow in the notification area of the taskbar to reveal hidden icons a Q 114PM Click to reveal hidden icons The Welcome to CTERA Agent window opens A x ctera Welcome to CTERA Agent Server Username Password Advanced 2 Inthe Server field type the CTERA Portal s DNS name 3 Inthe Username and Password fields type your user name and password for accessing the CTERA Portal 4 Ifyou want to configure the CTERA agent to connect to the portal via a proxy see Setting Up Connection via a Web Proxy on page 78 5 Click Sign in CTERA Agent for Windows User Guide 71 5 Using the CTERA Agent in Cloud Mode Assuming that you are subscribed to the cloud backup and cloud drive services the following things happen cd The CTERA Agent connects to the CTERA Portal J A backup folder is automatically created for this agent on the CTERA Portal E A shortcut to the cloud drive folder is automatically created on your desktop P Cloud Drive _ J The CTERA Agent tray icon changes to j 6 Ifyou are connecting the CTERA agent for the first time the Your Subscription Includes screen opens showing the services you are subscribed to O ctera Your Subscription Includes in Your System Tray a Clou
111. e Level Jul15 201207 57PM 5 04MB A Cloud Restore Browse CTERA Agent for Windows User Guide 177 8 Backing Up and Restoring SQL Server Databases 3 4 5 Next to the desired snapshot click Restore The Restore Files from Backup dialog box opens Restore Files from Backup This wizard will restore files from this device to SQL2008IN2008R2 Select the files and applications to restore ot 5b Jan 21 2014 01 38PM 3 i Appications SMP SAL Server 2008 R2 SQLWriter BM SQL2008IN2008R2alonfox Hc Original Folder Expand the list using the icon and select the databases you would like to restore Click Next The Restore In Progress screen appears with a progress bar r Restore in Progress 178 CTERA Agent for Windows User Guide Backing Up and Restoring SQL Server Databases 8 6 Click Finish Backing Up and Restoring SQL Server Databases in Cloud Mode If your CTERA Agent is connected to the CTERA Portal use the following procedures to back up and restore your SQL server databases Backing Up SQL Server Databases Cloud Mode To back up SQL server databases 1 Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and then click Settings If you are prompted for a username password authentication enter your credentials The CTERA Agent Web interface opens in your Web browser displaying the Cloud Backup Control Pan
112. e conditions stated in this License 5 Submission of Contributions Unless You explicitly state otherwise any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License without any additional terms or conditions Notwithstanding the above nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions 6 Trademarks This License does not grant permission to use the trade names trademarks service marks or product names of the Licensor except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file 7 Disclaimer of Warranty Unless required by applicable law or agreed to in writing Licensor provides the Work and each Contributor provides its Contributions on an AS IS BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND either express or implied including without limitation any warranties or conditions of TITLE NON INFRINGEMENT MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License 8 Limitation of Liability In no event and under no legal theory whether in tort including negligence contract or otherwise unless req
113. e folder online See Browsing the Cloud Drive Folder Online on page 113 2 Navigate to the projects folder 3 Click New Folder The Choose a name dialog box appears Choose a name x OK Cancel 4 Type aname for the project 5 Click OK A new folder with the name you chose appears in the projects share The folder is defined as a project by default and you are the project owner To modify these details and or share the project see Sharing Cloud Drive Folders on page 121 Sharing Cloud Drive Folders Any cloud drive folder can be shared with other users To share a cloud drive folder 1 Browse the cloud drive folder online See Browsing the Cloud Drive Folder Online on page 113 Select the folder you want to share From the Actions menu select Manage Sharing CTERA Agent for Windows User Guide 121 5 Using the CTERA Agent in Cloud Mode The folder s sharing management dialog box appears m Xx Project2 Online Files 0 Size 0 Bytes Local Users v Quid Search Name Permission 4 Inthe Name field modify the project name if desired 5 Optional In the Description field type a description of the project 6 Inthe Folder type field select the type of folder Personal The folder will appear under the owner s namespace see next step and can be shared by the owner with other portal users Project The folder will appear under the projects folder in the team portal s cloud folders
114. ed Up on page 85 CTERA Agent for Windows User Guide 95 5 Using the CTERA Agent in Cloud Mode Enabling Disabling Include Sets In order for an Include Set to be used during backup operations it must be enabled To enable an Include Set 1 Inthe navigation pane click Backup Options gt Backup Sets The Backup Sets page appears ctera CTERA Agent Mi Backup Sets Backup Options Backup Files Backup Sets Binew E amp Exclude Sets Backup Applications Schedule Throughput Name Enabled Comment pd fy Documents Office documents E mages photos and drawings F Image photo and drawing files Advanced E Video Movies and video files fe Audio Music and sound files Archive and Compressed Compressed or archive files Email Email mailbox files Selected Files 580 8MB Cloud Storage Usage 659 5MB of 10 00GB 6 ER Logout Help A saral saral2 ctera ctera com 4 1 22 1 2 Next to the desired Include Set in the Enabled column select the check box The Include Set is enabled At the bottom of the workspace the Selected Files field indicates the size of the files selected for backup The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation including backups from any other devices included in your account To disable an Include Set 1 Inthe navigation pane click Backup Options gt Backup Sets The Backup
115. el page ct era CTERA Agent Main ad nama Cloud Backup Control Panel Cloud Drive Backup Options Advanced Q Next backup will run in 23 hours 59 minutes CEAO Restore Suspend EventLoo Seeding FHLogout Hep EL usero4 user043 demo01 cterame 4 1 2214 2 Inthe navigation pane click Backup Options gt Backup Applications CTERA Agent for Windows User Guide 179 8 Backing Up and Restoring SQL Server Databases The Backup Applications page appears laa Backup Applications Backup Options Backup Files Backup Sets _ JAW Applications Exclude Sets SMT SaL Server 2008 R2 SQLWriter Backup Applications QM SQL2008IN2008R2alonfox Schedule EE SQL2008IN2008R2 master Throughput QD sav2008in2008R2 mode eal fel A E SQL2008IN2008R2 msdb Selected Files 5 0MB Cloud Storage Usage 5 0MB of 10 00GB 0 Bave Revert FB Logout Hep new E new2portalctera me 44 224 3 Click on the icons to expand the All Applications node then select the SQL Server databases you want to back up 4 Click Save 5 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears 6 Click Backup Now A progress bar appears and the Microsoft SharePoint Server is backed up om ctera Main Cloud Backup Cloud Backup Control Panel Cloud Drive Backup Options Advanced o Bac
116. email notifications to the new project members inviting them to collaborate on the project Modifying Cloud Drive Folder Sharing Settings You can modify the cloud drive folder sharing settings such as who has access to the folder the folder type and the folder owner To modify a cloud drive folder s sharing settings 1 Browse the cloud drive folder online See Browsing the Cloud Drive Folder Online on page 113 Select the folder you want to modify From the Actions menu select Manage Sharing The folder s sharing management dialog box appears In the Name field modify the project name if desired Optional In the Description field type a description of the project In the Folder type field select the type of folder 124 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 J Personal The folder will appear under the owner s namespace see next step and can be shared by the owner with other portal users J Project The folder will appear under the projects folder in the team portal s cloud folders hierarchy Only users who are team portal administrators and have project administration permissions may create projects or convert a personal folder into a project 7 Specify the project owner by doing the following in the Owner area a Inthe Local Users drop down list select one of the following J Local Users Search the user accounts defined locally on the portal
117. ent License Subject to the terms and conditions of this License each Contributor hereby grants to You a perpetual worldwide non exclusive no charge royalty free irrevocable except as stated in this section patent license to make have made use offer to sell sell import and otherwise transfer the Work where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution s alone or by combination of their Contribution s with the Work to which such Contribution s was submitted If You institute patent litigation against any entity including a cross claim or counterclaim in a lawsuit alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed CTERA Agent for Windows User Guide 213 11 Legal Information 4 Redistribution You may reproduce and distribute copies of the Work or Derivative Works thereof in any medium with or without modifications and in Source or Object form provided that You meet the following conditions a You must give any other recipients of the Work or Derivative Works a copy of this License and b You must cause any modified files to carry prominent notices stating that You changed the files and c You must retain in the Source form of any Deriva
118. enter the desired passphrase in the Secret Passphrase and Re type Passphrase fields b Click Save The Initialization Required dialog box closes Each time the agent connects to CTERA Portal you will need to enter this passphrase 11 Click All Done The CTERA Agent tray icon changes to and the CTERA Agent screen opens CTERA Agent p cter a Cloud Backup eo came Cloud Drive ai seme Next backup will run in 10 hours 37 minutes A 76 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Table 3 Backup Schedule Fields In this field Periodically Specific Time Stop Time Do this Choose this option to automatically back up files every specified number of hours The Start Every field is enabled and you must complete it Type the amount of time between automatic cloud backups in hours The default value is 24 hours Choose this option to automatically back up files according to a specified daily schedule The Start Time Stop Time and On Days fields are enabled and you must complete them Select the time at which cloud backup should start Note If a given backup extends past the scheduled time for the next automatic backup the next automatic backup will commence immediately upon completion of the prior backup Select the time at which cloud backup must end This can be any of the following E A specific hour EJ On Completion The backup operation wil
119. epair your computer Continue with Re imaging Your Computer on page 53 52 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 To restore your computer using pre installed recovery options Tip i Use this procedure if your PC manufacturer pre installed recovery options on your PC 1 Restart your computer On operating systems other than Windows Vista this step must be performed by pressing the computer s power button 2 Doone of the following J If your computer has only one operating system installed press the F8 key while your computer is restarting You must press this key before the Windows logo appears It is recommended to press it repeatedly to ensure that you press it in time If you do not succeed in pressing the key before the Windows logo appears restart your computer and try again J If your computer has more than one operating system installed select the desired operating system and then press F8 In the advanced boot options select Repair your computer Press Enter Select a keyboard layout Click Next Specify a user name Type the password o ON O A A WwW Click OK Continue with Re imaging Your Computer on page 53 Re imaging Your Computer This procedure is performed in the context of restoring your entire computer from disk level backup See Restoring the Entire Computer from Disk Level Backup on page 51 for information on the necessary st
120. eps preceding this procedure To re image your computer in Windows Vista 1 Select the operating system If more than one operating system is installed and the number of bits in the system and installation differ from one another that is if one is 32 bit and one is 64 bit do not select an operating system 2 Click Next CTERA Agent for Windows User Guide 53 4 Using the CTERA Agent in Gateway Mode 3 Inthe system recovery options click Windows Complete PC Restore 4 Follow the instructions that appear To re image your computer in Windows 7 2008 2008 R2 1 When you click Repair your computer see Restoring the Entire Computer from Disk Level Backup on page 51 the System Recovery Options dialog box appears C Use recovery tools that can help fix problems starting Windows Select an operating system to repair If your operating system isn t listed click Load Drivers and then install drivers for your hard disks Operating System Partition Size Restore your computer using a system image that you created earlier towers _Newt gt 2 Inthe System Recovery Options dialog box choose Restore your computer using a system image that you created earlier 3 Click Next The Re image your computer wizard opens displaying the Select a system image backup dialog box oS Re image your computer xi Select a system image backup This computer wil be restored using the system image
121. era ez Agent Main aaae Cloud Backup Control Panel Cloud Drive Backup Options Advanced Backing up Suspend Cancel Event Log rr 0 2 ka 80 9MB of 50 80GB sent 118 of 109 078 files 2 Backup Size 50 80GB 109 084 files Logout Help amp saral saral2 ctera ctera com 41 221 3 To toggle the information displayed under the progress bar do one of the following E To display the effective throughput in Kbit sec click the icon and then click Show effective throughput J To display the bandwidth usage in bit sec click the icon and then click Show bandwidth usage Stopping the Current Backup Operation To cancel the current backup using the system tray 1 Click the CTERA Agent tray icon in the system tray The CTERA Agent screen appears with a progress bar 2 Click Cancel 92 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 The current backup operation is stopped To cancel the current cloud backup using the Web interface 1 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears 2 Click Cancel The current backup is canceled Suspending and Resuming Cloud Backup You can suspend backup for a CTERA Agent including J The currently running backup for the CTERA Agent amp All scheduled automatic backups for the CTERA Agent To suspend cloud backup from the system tray E Right click the CTERA Agent tray
122. erms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty or else saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus it is not the intent of this section to claim rights or contest your rights to work written entirely by you rather the intent is to exercise the right to control the distribution of derivative or collective works b
123. erned by this License without regard to the additional permissions When you convey a copy of a covered work you may at your option remove any additional permissions from that copy or from any part of it Additional permissions may be written to require their own removal in certain cases when you modify the work You may place additional permissions on material added by you to a covered work for which you have or can give appropriate copyright permission Notwithstanding any other provision of this License for material you add to a covered work you may if authorized by the copyright holders of that material supplement the terms of this License with terms a Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License or b Requiring preservation of specified reasonable legal notices or author attributions in that material or in the Appropriate Legal Notices displayed by works containing it or c Prohibiting misrepresentation of the origin of that material or requiring that modified versions of such material be marked in reasonable ways as different from the original version or d Limiting the use for publicity purposes of names of licensors or authors of the material or e Declining to grant rights under trademark law for use of some trade names trademarks or service marks or f Requiring indemnification of licensors and authors of that material by anyone who conveys the material o
124. estoring Microsoft Hyper V Server VMs Gateway Mode 165 Restoring NTDS Active Directory and SYSVOL Applications on Windows 2003 2008 Server e 155 Restoring SQL Server Databases Cloud Mode e 181 Restoring SQL Server Databases Gateway Mode 177 Restoring System State Data NTDS and SYSVOL e 151 Restoring the Entire Computer from Disk Level Backup 51 53 54 60 Restricting Throughput 107 S Scheduling Automatic Cloud Backup 86 89 91 Selecting Applications for Cloud Backup 86 88 Selecting Files and Folders for Cloud Backup e 86 105 Selecting Files and Folders for File Level Backup 29 44 Sending Guest Invitations 126 Setting Up Connection via a Web Proxy 71 78 Sharing Cloud Drive Folders 121 Sharing Files with Guest Invitations 119 126 Software Requirements 7 Sorting Tables e 81 Stopping Syncing of a Folder e 116 Stopping the Current Backup Operation 92 Stopping the Current Local Backup Operation 45 Supported Backup Operations 26 Suspending and Resuming Cloud Backup 93 Suspending and Resuming Local Backup 46 Suspending Unsuspending Cloud Drive Synchronization 118 Syncing Cloud Drive Folders to Your Computer e115 Syncing Local Folders to the Cloud Drive e 70 113 T The CTERA Agent Web Interface 80 U Uninstalling the Agent 13 Using Cloud Backup 83 Using Cloud Drive Synchronization 108 Using Pre Post Backup Scrip
125. ferent log category is displayed in the Select Topic drop down list select System user The user who triggered the event Details A description of the event Morem Additional information about the event Table 14 Log Levels Icon Log Level 138 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Alert Critical E Error Viewing Cloud Backup Logs To view Cloud Backup logs 1 Doone ofthe following To access Cloud Backup logs from the Cloud Backup Control Panel page click History EJ To access Cloud Backup logs from the Log Viewer 1 Inthe navigation pane click Advanced gt Log Viewer The Log Viewer page appears 2 Inthe Select Topic drop down list select Cloud Backup The Cloud Backup logs appear For information on the displayed fields see the following ct e ra CTERA Agent A Main Cloud Backup Backup Options Sel c m f lect Topic Cloud Backup Minimum Severity infor Clear 3 Export to Excel Advanced Type Start Time aici Type Duration Result Files Remote Access e 2014 05 19 11 47 55 Backup manual 00 00 24 Canceled by user 0 Log Viewer Log Settings o 2014 05 19 10 29 16 Backup manual 00 00 51 Completed successfully 8 Explorer Integration Regional Settings Page 1 eA Displaying logs 1 2 5 Type Operation File Name Path Duration Size Transferr Dedup Ratio Result Page 1 No logs to display Logout Help sarai saral2 ctera
126. ff Read Only Public Link For each invitation the information in the following table is displayed 3 To view an individual invitation select the desired invitation and then click View Invitation The Send Invitation dialog box opens displaying the invitation 4 Click Close 128 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Table 10 Active Guest Invitations Information This field Displays The name of the user who sent the guest invitation This field only appears when viewing all guest invitations in the system The path to the shared file folder on the cloud drive The type of access granted to the invitation recipient Read Only or Expireson The date on which the guest invitation expires Read Write Protection Level The protection level used for protecting the invitation from unauthorized access Possible values a Public Link A public link is a time limited link containing a secret access code to the folder or file Public links can be freely forwarded by the recipient to any other person and can also be posted on public websites and so on Verify with Email This level applies two factor authentication The recipient receives a time limited authenticated link to the file or folder On every access a new 6 digit passcode challenge is sent to the recipient by email to the invitation The recipient must enter the passcode before accessing the file or
127. folder This ensures that the invitation is not usable in case the invitation link is accidentally forwarded to another person or posted on a public website Registered Users This is the highest protection level The recipient receives a time limited authenticated link to the file or folder and is required to authenticate to the portal using a valid username and password before accessing the file or folder Email addresses The email addresses to which the invitation was sent Deleting Active Guest Invitations To delete an active guest invitation 1 Browse the cloud drive folder online See Browsing the Cloud Drive Folder Online on page 113 2 Click My Invitations The My Invitations window opens 3 Select the desired invitation and then click Delete CTERA Agent for Windows User Guide 129 5 Using the CTERA Agent in Cloud Mode A confirmation message appears 4 Click Yes The guest invitation is deleted 5 Click Close Restoring Files from Cloud Backup Restoring Files and Folders from the Cloud Backup Control Panel You can restore individual files or folders that were backed up to cloud storage Alternatively you can simultaneously restore all backed up files and folders in order to roll back your disk contents to a previous point in time Note that if the same files already exist on your computer they will be overwritten with the files you selected for restoration Files that have been deleted
128. g CTERA Agent via Active Directory The Group Policy Management Console opens Group Policy Management _ a x ah File Action View Window Help xl e9 Am alH m ent Forest qacorp com E gg gacorp com Default Domain Policy E CTERAOU m E Domain Controllers 5 Group Policy Objects a WMI Filters a 4 Starter GPOs E Sites F Group Policy Modeling OS Group Policy Results FE Group Policy Modeling Pel Group Policy Results This console enables you to create domain wide policies or policies for specific organizational units In the navigation pane right click on the domain or organizational unit for which you want to create the policy then click Create a new GPO in this domain and Link it here The New GPO dialog box appears Source Starter GPO none ha Cancel In the Name field type a name for the policy For example Agent 3 0 Click OK In the navigation pane click on the policy you created 18 CTERA Agent for Windows User Guide Centrally Installing CTERA Agent via Active Directory 3 The policy appears in the right pane i ES a Fie Action View Window Help Am o B amp _ amp Group Policy Management E Forest gacorp com E amp Domains gj gacorp com ta Agent az Default Domain Policy CTERAOU E Domain Controllers gt Group Policy Objects WMI Filters 3 Starter G
129. her pertinent obligations then as a consequence you may not convey it at all For example if you agree to terms that obligate you to collect a royalty for further conveying from those to whom you convey the Program the only way you could satisfy both those terms and this License would be to refrain entirely from conveying the Program 13 Use with the GNU Affero General Public License Notwithstanding any other provision of this License you have permission to link or combine any covered work with a work licensed under version 3 of the GNU Affero General Public License into a single combined work and to convey the resulting work The terms of this License will continue to apply to the part which is the covered work but the special requirements of the GNU Affero General Public License section 13 concerning interaction through a network will apply to the combination as such 14 Revised Versions of this License The Free Software Foundation may publish revised and or new versions of the GNU General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies that a certain numbered version of the GNU General Public License or any later version applies to it you have the option of following the terms and conditions either of that numbered version or of any later
130. ht click the folder 2 Select CTERA Agent gt Sync this folder A folder is created in the Cloud Drive and synced with the local folder you selected While the folder is being created a progress window appears at the bottom right of your screen If the Overlay icons on files and folders check box is selected in the agent s Windows Explorer Integration settings the folder is overlayed with the amp icon For information on configuring Windows Explorer Integration settings see Configuring Windows Explorer Integration Settings on page 43 CTERA Agent for Windows User Guide 113 5 Using the CTERA Agent in Cloud Mode To sync a new or existing CTERA agent folder with your cloud drive from the Web interface 1 In the navigation pane click Main gt Cloud Drive The Cloud Drive page appears with Synced with this computer selected All folders on your Cloud Drive that are currently synced with folders on the CTERA agent computer are displayed Click Add Folders The Select a folder to sync dialog box appears Select a folder to sync x Ne E e ac BAd The dialog box displays the folders on the CTERA agent computer You can use the New Folder button to add a subfolder if you wish Select the folder or subfolder you want to sync to the cloud Click Start Syncing A folder is created in the Cloud Drive and synced with the local folder you selected The newly synced folder is now displayed in the
131. ication area of the Windows taskbar and then click Settings If you are prompted for a username password authentication enter your credentials The CTERA Agent Web interface opens in your Web browser displaying the Cloud Backup Control Panel page ctera Main AE Cloud Backup Control Panel Cloud Drive Backup Options Advanced 4 Next backup will run in 23 hours 59 minutes ise laine Restore Suspend EventLog Seeding Logout Heip CTERA Agent A usero4 E user043 demo01 cterame 4 1 22 1 2 Inthe navigation pane click Backup Options gt Backup Applications CTERA Agent for Windows User Guide 191 9 Backing Up and Restoring an Exchange Server The Backup Applications page appears ctera un 2 Backup Applications Backup Options Backup Files Backup Sets a JTA Appications Exclude Sets QM OFS Replication service writer Backup Applications W Exchange Replication Service Schedule inns Throughput Advanced Selected Files Bytes Cloud Storage Usage 76 6KB Saye Revert FB Looout Hep A usero4 2s user043 demo01 ctera me 4 1 22 1 3 Click on the icons to expand the All Applications node then select the Exchange Replication Service check box 4 Click Save 5 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears 6 Click Backup Now A progress bar
132. icense to install and use the Software solely for Your internal business needs in accordance with the terms set forth in this Agreement and subject to any further restrictions in CTERA documentation and solely on the CTERA appliance on which CTERA installed the Software or for stand alone Software solely on a single computer running a validly licensed copy of the operating system for which the Software was designed You agree that except for the limited specific license rights granted in this section 1 You receive no license rights to the Software CTERA Agent for Windows User Guide 199 11 Legal Information 1 2 Unless otherwise authorized in writing by CTERA and to the extent otherwise provided in the applicable license for Free Programs as defined below You undertake not to and not to allow third parties to 1 sublicense lease rent loan or otherwise transfer the Software to any third party 2 decompile disassemble decrypt extract or otherwise reverse engineer or attempt to reconstruct or discover any source code of or any underlying ideas in the Software Reverse Engineering 3 modify enhance supplement adapt or prepare derivative works from the Software 4 allow others to use the Software and use the Software for the benefit of third parties 5 develop any other product containing any of the concepts and ideas contained in the Software 6 remove obscure or alter CTERA s or any third party s trademarks or
133. icenses pool allocated to your CTERA Portal account Tip p A license is taken for as long as an agent is defined in your cloud gateway If you are no longer using an agent you can delete the agent entry from the cloud gateway to regain its license Supported Backup Operations The CTERA Agent supports the following types of backup operations B File level backup File level backup allows backing up files and folders from the CTERA Agent local interface to the CTERA Cloud Gateway The CTERA Agent can back up both unlocked and locked files In addition you can back up the following server applications E Microsoft SQL Server EJ Microsoft Exchange Microsoft Active Directory J Microsoft SharePoint Hyper V Virtual PC 26 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 Tip p Application backup utilizes Microsoft s Volume Shadow Copy Service VSS VSS enables backups that are point in time and application level consistent Tip i To enable backup and restore of Microsoft SharePoint you need to enable the Windows SharePoint Services VSS Writer service by running the following command on the SharePoint server stsadm o registerwsswriter The backed up files and applications can later be restored as needed J Disk level backup Disk level backup also known as bare metal backup allows backing up an image of the CTERA Agent installed computer s hard drives to the CTERA
134. icon in the system tray and click Suspend If backup is currently running it is paused All future automatic backups are suspended To suspend cloud backup from the Web interface 1 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears 2 Click Suspend If a backup is currently running it is paused All future automatic backups are suspended A message appears indicating that backup has been suspended ctera CTERA Agent Main Cloud Backup Cloud Backup Control Panel Cloud Drive Backup Options Advanced Backup is suspended l EESE Restore Seeding v Last backup completed successfully 2 seconds ago Ell Logout Help amp saral saral2 ctera ctera com 41 221 To resume backup from the system tray E Right click the CTERA Agent tray icon in the system tray and click Unsuspend CTERA Agent for Windows User Guide 93 5 Using the CTERA Agent in Cloud Mode If a backup was running at the time when backups were suspended that backup is resumed Otherwise cloud backup will occur at the next scheduled time To resume cloud backup from the Web interface 1 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears 2 Click Unsuspend If a backup was running at the time when backups were suspended that backup is resumed Otherwise cloud backup will occur at the next scheduled time Viewing Clou
135. ign out A confirmation message appears 2 Click OK The CTERA Agent disconnects from the CTERA Portal Using the CTERA Agent Web Interface In Cloud mode the CTERA Agent includes a web interface in which you can do the following E Configure and use the Cloud Backup service for file level backup and system state backup J Configure and use the Cloud Drive service for cloud drive synchronization E Enable disable remote access CTERA Agent for Windows User Guide 79 5 Using the CTERA Agent in Cloud Mode J Monitor your CTERA Agent via logs Connecting to the CTERA Agent Web Interface In order to access the CTERA Agent Web interface a user must have the Back up files and directories privilege On Windows users in the groups Administrators Backup Operators and Domain Administrators have this privilege by default To allow a user who does not belong to one of these groups to access the CTERA Agent Web interface do the following Open the Microsoft Management Console MMC and in the Local Security Policy snap in under User Rights Assignment assign the user the Backup files and directories privilege To connect to the CTERA Agent Web interface E Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Settings J If the currently logged in user account does not have sufficient credentials to manage the CTERA Agent a Login page appears Enter the user name a
136. ii THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR iii UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT IN ANY CASE AND WITHOUT DEROGATING FROM THE ABOVE TO THE EXTENT THAT THE AFOREMENTIONED LIMITATION OF LIABILITY SHALL NOT BE ENFORCEABLE CTERA S AGGREGATE LIABILITY UNDER THIS AGREEMENT AND ANY OTHER AGREEMENT BETWEEN CTERA AND YOU SHALL BE LIMITED TO THE LOWER OF I THE AMOUNT ACTUALLY PAID BY YOU TO CTERA FOR THE SOFTWARE WHICH IS THE SUBJECT MATTER OF THE CLAIM OR II US 1 000 000 THE SOFTWARE IS NOT INTENDED FOR USE IN CONNECTION WITH ANY INHERENTLY DANGEROUS APPLICATION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ACCORDINGLY SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS THIS SECTION CONSTITUTES A CONTRACT FOR THE BENEFIT OF EACH OF CTERA S LICENSORS RESELLERS AND DISTRIBUTORS 9 Indemnification by You 9 1 You shall indemnify defend and hold CTERA its affiliates and licensors each of its and their business partners and each of its and their respective employees officers directors and representatives harmless from and against any and all claims losses damages liabilities judgments penalties fines costs and expenses including reasonable attorney fees arising out of or in connection with any claim arising out of i Your use of the Software
137. ing modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Progr
138. ing the Agent To install the CTERA Agent 1 Double click on the installer file The CTERA Agent Setup Wizard opens i __ J CTERA Agent CTERA Agent Setup Wizard ctera The installer will guide you through the steps required to install CTERA Agent on your computer Choose the installation type Standard The agent will be managed by computer administrators Recommended for most users Multi User ef Install a private instance of CTERA Agent for each user ar 2 Select one of the following J Standard The agent configuration will be shared by all users of the computer Only users who have the Backup Operator permission can configure the agent and perform backup and restore operations J Multi User The agent is installed for each user separately the first time that the user logs in to the computer Each user has a completely independent and separate configuration and can even connect to a different device or portal than the other users Each user has permission to manage their own agent and can perform backup and restore operations for any files for which they have read write permissions In other words administrators and backup operators can back up and restore any and all files on the PC whereas other types of users cannot Each user s agent remains connected to the cloud and continues to perform its scheduled backups and synchronizations in the background even when
139. ing the system image Use the latest available system image recommended Location Date and time Computer Select a system image cek me cone 6 Choose Select a system image 7 Click Next The Select the location of the backup for the computer you want to restore dialog box appears a Re image your computer Select the location of the backup for the computer you want to restore If the system image is on an external device attach the device to this computer and then dick Refresh If the system image is on a DVD insert the last DVD from the system image backup Click Advanced to add a network location or install a driver for a backup device if it does not show up in the list below Current time zone GMT 8 00 8 Click Advanced 62 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 The Advanced dialog box opens Re image Your Computer x gt Search for a system image on the network Connect to the network to find a system image that you want to restore gt Installa driver Locate and install a driver for a device that is attached to the computer but is not in the list of available system images cem 9 Click Search for a system image on the network A confirmation message appears 10 Click Yes The Specify the location of the system image dialog box appears Re image Your Computer x Specify the location of the
140. ing to the CTERA cloud gateway 12 Click OK The disk level backup image you specified appears in the Select the location of the backup for the computer you want to restore dialog box 3 Re image your computer Select the location of the backup for the computer you want to restore If the system image is on an external device attach the device to this computer and then dick Refresh If the system image is on a DYD insert the last DVD from the system i Advanced to add a network location or install a driver for a backup device if it does not show up in the list below Current time zone GMT 8 00 saimonas Projects A 7 28 2011 2 18 04 AM WIN B6SVSU0KUOH 13 Select the disk level backup image 14 Click Next 56 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 The Select the date and time of system image to restore dialog box appears Re image your computer Select the date and time of system image to restore If more than one system image is available and youre not sure which one to restore choose the most recent one 15 Select the desired date and time 16 Click Next The Choose additional restore options dialog box appears Re image your computer IV Format and repartition disks 17 To format and repartition disks to match the source disk level backup image select the Format and repartition disks check box 18 To exclude specific disks from reform
141. ings The Applications tree pane becomes active 88 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 3 Expand the tree nodes and select the check boxes next to the applications you want to back up 4 Click Save Scheduling Automatic Cloud Backup To schedule automatic cloud backup 1 Inthe navigation pane of the Web interface click Backup Options gt Schedule The Schedule page appears CY ctera CTERA Agent Main Cloud Backup Scheduling Backup Options a Backup Files Backup Sets Using portal settings Override Exclude Sets Backup Applications g Schedule Throughput Advanced ng On Completion Save Revert amp sarai amp y saral2 ctera ctera com 4 1 22 1 Logout Help 2 Click Override to override the portal settings Tip A You can revert to portal settings at any time by clicking Use portal settings 3 Complete the fields using the information in the following table 4 Click Save CTERA Agent for Windows User Guide 5 Using the CTERA Agent in Cloud Mode Table 6 Backup Schedule Fields In this field Do this Periodically Choose this option to automatically back up files every specified number of hours The Start Every field is enabled and you must complete it Start Every Type the amount of time between automatic cloud backups in hours The default value is 24 hours Specific Time Choose this option to automatically bac
142. interface see Scheduling Automatic Cloud Backup on page 89 If desired you can manually trigger backup at any time To manually start backup from the system tray 1 Click the CTERA Agent tray icon in the system tray The CTERA Agent screen appears x e CTERA Agent ctera Cloud Backup PA RARER a y Completed successfully Backup now Restore Cloud Drive F O Next backup v ll run in 23 hours 56 minutes A 2 Under Cloud Backup click Backup now A progress bar appears and the number of files and bytes remaining for upload or download is displayed and the current transfer speed lif a single file is being uploaded downloaded then the file name is displayed as well The CTERA Agent backs up files to the CTERA Portal To manually start cloud backup from the Web interface 1 Inthe navigation pane click Main gt Cloud Backup CTERA Agent for Windows User Guide 91 5 Using the CTERA Agent in Cloud Mode The Cloud Backup Control Panel page appears fe ctera iii Agent en Cloud Backup Control Panel Cloud Drive Next backup will run in 10 hours 59 minutes Y SEWAR Restore Suspend EventLog Seeding ov Last backup completed successfully Backup Options Advanced 13 hours 12 seconds ago Logout Help amp sarai amp y saral2 ctera ctera com 4 1 22 1 2 Click Backup Now A progress bar appears and the files are backed up to cloud storage ct
143. isk Level Backup There are a number of ways to restore files from disk level backup E Restore individual files See Restoring Individual Files from Disk Level Backup on page 51 J Restore your entire computer See Restoring the Entire Computer from Disk Level Backup on page 51 Restoring Individual Files from Disk Level Backup When Windows File Sharing CIFS is enabled you can use Winlmage shareware to restore individual files from disk level backup To restore an individual file 1 Download and install Winlmage from http www winimage com 2 Use Winlmage to open the disk level backup file a VHD file 3 Copy the desired file from the disk level backup to your computer Restoring the Entire Computer from Disk Level Backup You can restore your computer from disk level backup using any of the following methods EJ Recovery via the Recovery Control Panel This option can be used to restore your system image to the same computer or a different one It can only be used if the Control Panel is accessible J Recovery using a system repair or Windows installation disk If your computer is configured to start from a CD or DVD and you have a system repair or Windows installation disk then you can use the disk to restore your computer Tip i On Windows Vista only a Windows installation disk is supported E Recovery using preinstalled recovery options Many computer manufacturers install preinstalled recovery options o
144. k up files according to a specified daily schedule The Start Time Stop Time and On Days fields are enabled and you must complete them Start Time Select the time at which cloud backup should start Note If a given backup extends past the scheduled time for the next automatic backup the next automatic backup will commence immediately upon completion of the prior backup Stop Time Select the time at which cloud backup must end This can be any of the following J A specific hour EJ On Completion The backup operation will only end when cloud backup is complete The default value is On Completion Note If the amount of changed data to back up is large the backup process can take several hours or days Therefore if a stop time is configured the backup process may not be completed within the time frame For example if you specify that data should be backed up between 12 AM 2 AM and the backup requires 3 hours the backup will not be completed On Days Select the days on which cloud backup should be performed This can be any of the following a One or more specific days J Every Day Cloud backup will occur every day The default value is Every Day 90 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Manually Starting Cloud Backup The CTERA Agent will automatically back up files applications and volumes to the CTERA Portal according to the schedule you configured in the CTERA Agent Web
145. king up Susnend Cancel Event Loa aP 2 9 ka 10 50GB of 358 75GB sent 20 of 70 files 8 minutes 13 seconds 173 0Mbit sec v Backup Size 358 75GB 70 files E Logout Heip usero4 2s user044 demo01 cterame 4 1 22 1 180 CTERA Agent for Windows User Guide Backing Up and Restoring SQL Server Databases 8 Restoring SQL Server Databases Cloud Mode This procedure explains how to restore an entire SQL Server database Tip H In order to restore databases backed up by CTERA to a new server instance make Ez sure the new server meets the following requirements The SQL version on the new server is the same as the SQL version on the old server The computer name of the new server is the same as the computer name of the old server The SQL Server name on the new server is the same as the SQL Server name on the old server To restore SQL server databases 1 Connect your CTERA Agent to the CTERA Portal For information refer to the CTERA Agent User Guide 2 Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and click Restore The Restore Files Wizard opens displaying the Select Files to Restore dialog box Restore Files Wizard x Select Files to Restore Select the backup to restore from then click Next trl Select All jq Clear All Snapshot Jan 21 03 29 AM B En T Applications Name Type Size 3 9 SOL Server 2008 R2 SQLWriter Y SQL2008IN2008R2 alonfox spi
146. l only end when cloud backup is complete The default value is On Completion Note If the amount of changed data to back up is large the backup process can take several hours or days Therefore if a stop time is configured the backup process may not be completed within the time frame For example if you specify that data should be backed up between 12 AM 2 AM and the backup requires 3 hours the backup will not be completed Select the days on which cloud backup should be performed This can be any of the following EJ One or more specific days J Every Day Cloud backup will occur every day The default value is Every Day CTERA Agent for Windows User Guide 77 5 Using the CTERA Agent in Cloud Mode Setting Up Connection via a Web Proxy The CTERA agent supports HTTPS proxies that support the CONNECT method If you want CTERA agent to connect to the portal via a proxy you can configure the proxy before you sign into the CTERA agent The following proxy authentication schemes are supported Basic NTLM NTLMv2 To set up a connection to the portal via a web proxy 1 Inthe Welcome to CTERA Agent window click Advanced The Advanced dialog box opens Advanced Proxy Settings No Proxy Address Port 8080 2 Inthe Proxy Settings dropdown box select one of the following Use HTTP Proxy The CTERA agent will use the proxy which you will configure to connect to the portal server Auto The CTE
147. l restore files from this device to ADSERVER Please select the files and applications to restore 7 Select the NTDS and or SYSVOL folder s 8 Click Next The Restore In Progress screen appears with a progress bar r Restore in Progress 9 Click Finish CTERA Agent for Windows User Guide 157 6 Restoring System State Data NTDS and SYSVOL 10 Restart the computer and allow it to boot normally To restore NTDS and or SYSVOL in Cloud mode 1 Restart the computer 2 Press the F8 key The boot menu appears 3 Choose Directory Services Restore Mode Domain Controllers Only 4 Doone of the following In Windows 2003 Server log in using the restore mode administrator account In Windows 2008 Server log in using the local administrator account by specifying the following user name lt ComputerName gt Administrator 5 Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and click Restore The Restore Files Wizard opens displaying the Select Files to Restore dialog box Restore Files Wizard x Select Files to Restore Select the backup to restore from then click Next ia Select All q Clear All Snapshot Apr 22 09 20 AM v Name Type Size Modified Applications c No results found ENDOWS tai MINTOS SystemState 6 Select the NTDS and or SYSVOL folder s 7 Click Next 158 CTERA Agen
148. llowing steps 1 Open your firewall for incoming TCP ports 995 and 873 to the CTERA cloud gateway 2 If you do not have a fixed IP address you need to use the Dynamic DNS DDNS Service Go to the Cloud Services gt Status page in your CTERA Cloud Gateway s Web interface and make sure that you are subscribed to the DDNS service Note the DNS address that was allocated to your cloud gateway Enter this address in the Server field CTERA Agent for Windows User Guide 29 4 Using the CTERA Agent in Gateway Mode To connect the CTERA Agent to the Cloud Gateway 1 Click the CTERA Agent tray icon Ey in the notification area of the Windows taskbar Tip A In Windows 7 the CTERA Agent tray icon may be hidden In this case click on the 2 white arrow in the notification area of the taskbar to reveal hidden icons a 1 14PM f Click to reveal hidden icons The Sign In window opens A x ctera Welcome to CTERA Agent Server Username Password Advanced In the Server field do one of the following J Type the cloud gateway s IP address J Type the cloud gateway s host name as it appears in the Web interface s Main gt This Device page If your cloud gateway is connected to CTERA Portal and subscribed to the Dynamic DNS service enter the cloud gateway DNS name as it appears in the Services page in this field If you opened the appropriate ports on your firewall this will enable the CTERA Agent t
149. logs are exported Configuring Windows Explorer Integration Settings To configure Windows Explorer integration settings 1 Inthe navigation pane click Advanced gt Explorer Integration The Windows Explorer Integration page appears tT era CTERA Agent a Main rm i Windows Explorer Integration Backup Options Advanced Overlay icons on files and folders 7 Remote Access Loy Viewer Show notification on backup start V Step Ses Show notification on backup end 7 Explorer Integration Regional Settings Save Revert amp saral amp y saralteamctera com 4 1 25 1 Logout Help 2 Complete the fields using the information in CTERA Agent Explorer Integration Fields page 44 3 Click Save CTERA Agent for Windows User Guide 147 5 Using the CTERA Agent in Cloud Mode Configuring the CTERA Agent Language You can configure the language to be displayed in the CTERA Agent s interface The following languages are supported English French German Hebrew Italian Polish Spanish and Portuguese Tip i When you install CTERA agent for Windows the CTERA agent automatically uses the language defined on the PC If the language is not supported then English is used by default To configure the CTERA Agent language 1 Inthe navigation pane click Advanced gt Regional Settings The Regional Settings page appears displaying the date time and time zone currently configured on the CTERA
150. meone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow GNU GENERAL PUBLIC LICENSE TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION CTERA Agent for Windows User Guide 203 11 Legal Information 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by
151. mode tasks through Windows Explorer or the Windows taskbar are described in the following sections where relevant Using Cloud Backup About the CTERA Cloud Backup Service Why Should Use Cloud Backup Backing up your important files enables you to protect them against future data loss If the original data becomes corrupted or is accidentally deleted or if your hard drive fails you can restore the lost data from the backup Traditional backup methods include CD DVDs external hard drives tape units and more All of these methods are effective though not necessarily efficient or convenient CTERA agent provides cloud backup in which your files are automatically backed up to the cloud and stored remotely Cloud backup offers numerous advantages over traditional backup methods J Simplicity Traditional backup methods require user intervention complicating the backup process You may have to insert CDs into drives change tapes or even manually initiate the backup In contrast cloud backup requires only a simple one time configuration Once configured cloud backup runs automatically according to your desired schedule without any need for user intervention E Time Efficiency CTERA Agent for Windows User Guide 83 5 Using the CTERA Agent in Cloud Mode Due to cloud backup s simplicity of use there is no need to waste time or effort backing up data Your valuable time can be spent on other matters E Security
152. n operation pain ieee Dedup Ratio The deduplication ratio for the file transferred during the synchronization operation Result The result of the synchronization operation Moreno Additional information about the event Viewing Access Logs To view Access logs 1 Inthe navigation pane click Advanced gt Log Viewer The Log Viewer page appears 2 Inthe Select Topic drop down list select Access CTERA Agent for Windows User Guide 143 5 Using the CTERA Agent in Cloud Mode The Access logs appear MO ctera CTERA Agent ps Access Saas Select Topic Access Minimum Severity info F4 Clear Export to Excel piui Type Date User Protocol Details Remote Access Log Viewer Log Settings Explorer Integration Regional Settings i d Page 1 gt ge No logs to display Logout Heip A sarai amp y saral2 ctera ctera com 4 1 22 1 The following information is displayed Table 18 Access Log Fields This field Displays An icon indicating the log level See Log Levels page 138 The date and time at which the event occurred The user that triggered the event Protocol The protocol used when triggering the event GUI CIFS Windows File Sharing AFP FTP NFS RSync CTERA Agent EEUE Ga amp D WebDAV A description of the event Client IP The IP address from which the user triggered the event Additional information about the even
153. n Cloud Drive Folders 119 Configuring Disk Level Backup Settings 41 Configuring Event Log Settings 136 140 146 Configuring File Level Backup Settings 36 42 Configuring General Settings 34 Configuring System State Backup Settings 42 Configuring the Agent 29 34 Configuring the CTERA Agent Language 148 Configuring Windows Explorer Integration Settings 43 44 83 113 147 Connecting the Agent to a Cloud Gateway e 28 29 152 Connecting the CTERA Agent to the CTERA Portal e 70 71 152 CTERA Agent for Windows User Guide 215 Index Connecting to the CTERA Agent Manager e 29 32 Connecting to the CTERA Agent Web Interface e 70 80 Contacting Technical Support 6 Creating Projects e 121 CTERA Agent Licensing in Cloud Mode e 70 CTERA Agent Licensing in Gateway Mode 26 CTERA End User License Agreement 199 D Deleting Active Guest Invitations 129 Deleting Exclude Sets 104 Deleting Include Sets 102 Disconnecting the Agent from a Cloud Gateway 31 Disconnecting the Agent from the CTERA Portal e 79 Downloading CTERA Agent 8 Downloading CTERA Agent from CTERA Portal 8 Downloading CTERA Agent from your Cloud Gateway 8 E Enabling Disabling Exclude Sets 102 Enabling Disabling Include Sets 96 Enabling Disabling Remote Access 134 Exporting Logs 146 F Filtering Logs 146 G GNU GENERAL PUBLIC LICENSE e 203 GNU GENERAL PUBLIC LICENSE 3
154. n a lawsuit alleging that any patent claim is infringed by making using selling offering for sale or importing the Program or any portion of it 11 Patents A contributor is a copyright holder who authorizes use under this License of the Program or a work on which the Program is based The work thus licensed is called the contributor s contributor version A contributor s essential patent claims are all patent claims owned or controlled by the contributor whether already acquired or hereafter acquired that would be infringed by some manner permitted by this License of making using or selling its contributor version but do not include claims that would be infringed only as a consequence of further modification of the contributor version For purposes of this definition control includes the right to grant patent sublicenses in a manner consistent with the requirements of this License Each contributor grants you a non exclusive worldwide royalty free patent license under the contributor s essential patent claims to make use sell offer for sale import and otherwise run modify and propagate the contents of its contributor version In the following three paragraphs a patent license is any express agreement or commitment however denominated not to enforce a patent such as an express permission to practice a patent or covenant not to sue for patent infringement To grant such a patent license to
155. n the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally CTERA Agent for Windows User Guide 205 11 Legal Information NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COP
156. n your PC This option should be used if the Control Panel is inaccessible and preinstalled recovery options are already installed on your PC CTERA Agent for Windows User Guide 51 4 Using the CTERA Agent in Gateway Mode Warning Pan This procedure will replace all existing files settings and programs with those in the disk level backup To restore your computer via the Recovery Control Panel Tip i Use this procedure if you are able to access the Windows Control Panel O a A QQ N 10 Click Start gt Control Panel In the search box type recovery In the search results that appear click Recovery Click Advanced recovery methods Click Use a system image you created earlier to recover your computer Do one of the following J If you want to backup your computer before starting the restore click the Back Up Now button and you will be walked through creating a new backup J Otherwise click Skip Click Restart The system restarts Choose your language settings Click Next If you are using a Windows installation disk click Repair your computer Continue with Re imaging Your Computer on page 53 To restore your computer using a system repair or Windows installation disk 1 2 3 4 5 Insert the installation disk or system repair disk Boot the computer from the inserted disk Choose your language settings Click Next If you are using a Windows installation disk click R
157. nc is in process the number of files remaining for upload or download and the current transfer speed are displayed If a single file is being uploaded downloaded then the file name is displayed as well E Status bar Displays the amount of time remaining until the next automatic backup The icon indicates that the CTERA Agent is in Cloud mode Viewing Agent Details You can view CTERA Agent details including its version the operating system on which it is installed and copyright information To view CTERA Agent details 1 Right click the CTERA Agent tray icon in the system tray and click About CTERA Agent for Windows User Guide 149 5 Using the CTERA Agent in Cloud Mode The About CTERA Agent screen appears a CTERA Agent ctera 2009 2014 CTERA Networks All rights reserved Agent Version 4 1 25 Installation Mode Standard Operating System Microsoft Windows 7 Home Premium Edition Legal Information 2 To view the end user license agreement and services agreement click Legal Information 3 To close the window click OK 150 CTERA Agent for Windows User Guide Restoring System State Data NTDS and SYSVOL This chapter explains how to restore a server s system state data NTDS Active Directory and SYSVOL In This Chapter Restoring from a System State Backup on Windows 2003 Server SP2 151 Restoring NTDS Active Directory and SYSVOL Applications on Win
158. nd password of an administrator or backup operator on this machine EJ The CTERA Agent Web interface opens in your Web browser displaying the Control Panel page Main JOnAS Cloud Backup Control Panel Cloud Drive Backup Options Advanced Si Next backup will run in 22 hours 50 minutes v B COAN Restore Suspend EventLog Seeding v Last backup completed successfully 1 hour 9 minutes ago Logout Help sarai saral2 ctera ctera com 41 221 The CTERA Agent Web Interface The CTERA Agent Web interface consists of the following elements E Navigation pane Used for navigating between pages E Main frame Displays information and controls for the menu item selected in the navigation pane 80 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 J Status bar Displays general and session specific controls and information including controls for logging out of the Web interface your user name and the firmware version Giga CTERA Agent ctera i Navigation i Cloud Backup Control Panel pane YO Next backup wit run in 22 hours 50 minutes bo tt saans Main V Last backup completed successtuly O 1 hour 9 minutes ago frame Status bar Sorting Tables You can sort a table according to a specific column in ascending or descending order To sort a table according to a column 1 Click on the desired column s heading The table is sorted according to the column
159. nge the works By contrast the GNU General Public License is intended to guarantee your freedom to share and change all versions of a program to make sure it remains free software for all its users We the Free Software Foundation use the GNU General Public License for most of our software it applies also to any other work released this way by its authors You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for them if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to prevent others from denying you these rights or asking you to surrender the rights Therefore you have certain responsibilities if you distribute copies of the software or if you modify it responsibilities to respect the freedom of others For example if you distribute copies of such a program whether gratis or for a fee you must pass on to the recipients the same freedoms that you received You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights Developers that use the GNU GPL protect your rights with two steps 1 assert copyright on the soft
160. nt jurisdiction finds any provision or portion of this Agreement to be unenforceable the remainder of this Agreement will continue in full force and effect 11 5 This Agreement constitutes the entire agreement between CTERA and You with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements written or oral regarding such subject matter Any waiver of any provision of this Agreement will be effective only if in writing and signed by CTERA 11 6 You may not assign or transfer any of Your rights or obligations under this Agreement to a third party without the prior written consent of CTERA CTERA may freely assign this Agreement Any attempted assignment or transfer in violation of the foregoing will be void GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 51 Franklin Street Fifth Floor Boston MA 02110 1301 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors c
161. nt this the GPL assures that patents cannot be used to render the program non free The precise terms and conditions for copying distribution and modification follow TERMS AND CONDITIONS 0 Definitions This License refers to version 3 of the GNU General Public License Copyright also means copyright like laws that apply to other kinds of works such as semiconductor masks nu The Program refers to any copyrightable work licensed under this License Each licensee is addressed as you Licensees and recipients may be individuals or organizations To modify a work means to copy from or adapt all or part of the work in a fashion requiring copyright permission other than the making of an exact copy The resulting work is called a modified version of the earlier work or a work based on the earlier work A covered work means either the unmodified Program or a work based on the Program To propagate a work means to do anything with it that without permission would make you directly or secondarily liable for infringement under applicable copyright law except executing it on a computer or modifying a private copy Propagation includes copying distribution with or without modification making available to the public and in some countries other activities as well To convey a work means any kind of propagation that enables other parties to make or receive copies Mere in
162. ntegration In the Applications to Back Up field click CTERA Agent for Windows User Guide 187 EN 9 Backing Up and Restoring an Exchange Server The Select Applications window opens x Select Applications Select the applications to back up from this PC All Applications F DFS Replication service writer Exchange Replication Service MINTDS 4 Click on the icons to expand the All Applications gt Exchange Replication Service node then select the check box next to the mailbox database you would like to back up 5 Click OK 6 Click Save 7 Click the Control Panel tab The Control Panel tab appears 8 Click Go The Microsoft Exchange Server is backed up 188 CTERA Agent for Windows User Guide Backing Up and Restoring an Exchange Server 9 Restoring Microsoft Exchange Server Gateway Mode This procedure explains how to restore the entire mailbox database Tip H This procedure is supported when restoring to the same instance a Brick level add on is also available for performing brick level restore To obtain the demo visit www ctera com exchange recovery To purchase the full version contact the CTERA Sales Team at info ctera com To restore Microsoft Exchange Server 1 Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and then click Restore The CTERA Agent Manager opens displaying the Restore tab C
163. nue to Windows 8 Troubleshoot Refresh or reset your PC or use advanced tools Turn off your PC appears Troubleshoot 3 Click Advanced options Refresh your PC If your PC isn t running well you can refresh it without losing your files Reset your PC If you want to remove all of your files you can reset your PC completely Advanced options 60 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 The Advanced options menu appears Advanced options System Restore Use a restore point recorded on your PC to restore Windows System Image Recovery Recover Windows using a specific system image file Automatic Repair Fix problems that keep Windows from loading 4 Click System Image Recovery Command Prompt Use the Command Prompt for advanced troubleshooting A repair process searches for all Windows 8 2012 installations on your computer and then displays them System Image Recovery Choose a target operating system Windows 8 E 5 Select the operating system CTERA Agent for Windows User Guide 61 Using the CTERA Agent in Gateway Mode The Re image your computer wizard opens displaying the Select a system image backup dialog box Re image your computer Select a system image backup Everything on this computer will be replaced with the information in the system image This computer wil be restored us
164. o back up from anywhere on the Internet See Opening Ports on Your Firewall on page 8 30 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 3 Inthe Username and Password fields type your user name and password on this cloud gateway 4 Click Sign in The following things happen J The CTERA Agent connects to the cloud gateway cd The CTERA Agent tray icon changes to af and the CTERA Agent screen opens x Cee CTERA Agent ctera File Level Backup O Next backup v ll run in 23 hours 55 minutes Q E A shortcut to the files on the cloud gateway is automatically created on your desktop a Files on C200 2518 Disconnecting the Agent from a Cloud Gateway If desired you can disconnect the CTERA Agent from a CTERA Cloud Gateway To disconnect the CTERA Agent from a CTERA Cloud Gateway 1 Right click the CTERA Agent tray icon in the system tray and click Sign out A confirmation message appears 2 Click OK The CTERA Agent disconnects from the cloud gateway Using the CTERA Agent Manager By default the CTERA Agent inherits settings from the global settings for all CTERA Agents If desired you can override the global settings as well as configure the following agent specific settings via the CTERA Agent Manager E Enable file level backup for the agent J Files and folders to back up during file level backup CTERA Agent for Windows User Guide 31 4 Using the CTERA Agen
165. ode Tip Disk level backup operates over the Windows File Sharing protocol CIFS To perform disk level backups ensure that the computer running CTERA Agent has access to the CTERA Cloud Gateway using Windows File Sharing Tip Disk level backup does not support backing up volumes larger than 2TB Tip Disk level backup is not supported on Windows 7 Home Premium Windows 7 Home Basic and Windows 2003 Server Tip Disk level backup is supported in Gateway mode only J System state backup System state backup available on Windows 2003 Server only creates a backup file for critical system related components The system state data includes the registry COM Class Registration database files under Windows File Protection and system boot files Depending on the server s configuration additional data may be included in the system state data as well For example if the server is a certificate server the system state will also contain the Certificate Services database If the server is a domain controller Active Directory and the SYSVOL directory are also included in the system state data The system state backup is stored in NTBACKUP format and the Microsoft NTBACKUP tool can be used to recover the system state from the backup file For information on restoring your system from a system state backup see Restoring from a System State Backup on Windows 2003 Server SP2 on page 151 Traffic generated by CTERA Agent backu
166. og Lower Pane Fields This field Displays ieee attache e ee ae O Sige eee Additional information about the event CTERA Agent for Windows User Guide 141 5 Using the CTERA Agent in Cloud Mode Viewing Cloud Sync Logs To view Cloud Sync logs 1 Inthe navigation pane click Advanced gt Log Viewer The Log Viewer page appears 2 Inthe Select Topic drop down list select Cloud Sync The Cloud Sync logs appear ct era _CTERA Agent Main Cloud Sync Backup Options Select Topic E Cloud Sync Minimum Severity infor G4 Clear 3 Export to Excel a Type Operation Direction File Name Path Start Time Duration Size Transf Remote Access Log Viewer Log Settings Explorer Integration Regional Settings Page 1 No logs to display ain 7 Heip A saral S saral2 ctera ctera com 4 4 22 1 The following information is displayed 142 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Table 17 Cloud Sync Log Fields This field Displays An icon indicating the log level See Log Levels page 138 Operation The synchronization operation performed New A new file or directory was created J Updated A file or directory was updated The synchronization operation s direction J In From the cloud drive to the local drive Out From the local drive to the cloud drive a The name of the file transferred during the synchronizatio
167. omain domain Groups Search the user groups belonging to the domain called domain b Inthe Quick Search field type a string that appears anywhere within the name of the user account or user group you want to add then click A table of user accounts or user groups matching the search string appears c Select the desired user account or user group in the table CTERA Agent for Windows User Guide 123 5 Using the CTERA Agent in Cloud Mode 9 The user account or user group appears in the Quick Search field d Click Add The user account or user group appears in the list In the project member s row click the Permission field and do one of the following EJ To specify that the member should be able to add edit and delete files and folders in this project select Read Write J To specify that the member should only be able to view files and folders in this project select Read Only 10 To specify an expiration date for a member do the following a Inthe project member s row click the Expiration field and then click Bl A calendar appears b Select the date on which the member s access should end The Expiration column is updated accordingly 11 To delete a project member click inthe desired project member s row 12 Click Save The project is saved with the new sharing settings If the mail server is set up and email addresses are defined for the users you added as project members the CTERA Portal will send
168. ommit to using it Some other Free Software Foundation software is covered by the GNU Lesser General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by so
169. on 11 6 Term and Termination CTERA shall have the right to terminate this Agreement at any time due to Your breach of this Agreement by providing You with a written notice Upon CTERA s termination of this Agreement You shall not be entitled to any compensation reimbursement or damages of any kind You shall have the right to terminate this Agreement at any time due to CTERA s breach of this Agreement by providing CTERA with a written notice You agree that upon termination or expiration of this Agreement for any reason You will cease using the Software and either destroy all copies of the Software and CTERA documentation or return them to CTERA The provisions of this Agreement other than the license granted in section 1 License to User Software shall survive termination 7 Disclaimer of Warranties THE SOFTWARE IS PROVIDED AS IS CTERA AND CTERA S LICENSORS AND RESELLERS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHETHER EXPRESS IMPLIED STATUTORY OR OTHERWISE WITH RESPECT TO THE SOFTWARE EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW CTERA AND ITS LICENSORS AND RESELLERS DISCLAIM ALL WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE NON INFRINGEMENT QUIET ENJOYMENT AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE CTERA AND ITS LICENSORS AND RESELLERS DO NOT WARRANT THAT THE SOFTWARE WILL FUNCTION
170. only This operator is relevant for the File Size parameter only before Include all files whose last modification date is before the date specified in the third column This operator is relevant for the File Modified parameter only Include all files whose last modification date is after the date specified in the third column This operator is relevant for the File Modified parameter only CTERA Agent for Windows User Guide 101 5 Using the CTERA Agent in Cloud Mode Deleting Include Sets To delete an Include Set 1 Inthe navigation pane click Backup Options gt Backup Sets The Backup Sets page appears 2 Select the desired Include Set s name and click Delete A confirmation message appears 3 Click Yes The Include Set is deleted Enabling Disabling Exclude Sets In order for an Exclude Set to be used during backup operations it must be enabled To enable an Exclude Set 1 Inthe navigation pane click Backup Options gt Exclude Sets The Exclude Sets page appears Tt era CTERA Agent Mi m Exclude Sets Backup Options Backup Files 7 Backup Sets Bivew E Ei Siiras Name Enabled Comment Backup Applications D n 7 m a i b x g Temporary Files Ki a is femporary Files femporary files which usually do not require backup Throughput Advanced Selected Files 580 8MB Cloud Storage Usage 659 5MB of 10 00GB 6 Logout Q Help R saral saral2 ctera ctera com 41 221 2 Next to the desired E
171. ons No Logging Do not provide additional information about backed up and restored files The additional information includes file name deduplication ratio and more See Viewing Backup Logs see Viewing Cloud Backup Logs on page 139 The default level is Log Errors Only Viewing Logs The CTERA Agent Event Log includes the following log categories Table 12 Log Categories This log category Displays System General CTERA Agent events including connecting to the CTERA Portal disconnecting from the CTERA Portal and so on Events related to cloud backup or restore operations Access __ Events related to user access tothe CTERA Agent Web interface Audit Changes to the CTERA Agent configuration CTERA Agent for Windows User Guide 137 5 Using the CTERA Agent in Cloud Mode Viewing System Logs To view System logs In the navigation pane click Advanced gt Log Viewer The Log Viewer page appears displaying the system logs i ctera Main Backup Options Advanced Remote Access Log Viewer Log Settings Explorer Integration Regional Settings E Logout Help li Tip The following information is displayed System Select Topic 2 System Type Date 2014 05 19 09 23 24 2014 05 19 09 23 11 2014 05 19 09 23 10 2014 05 19 09 22 04 2014 05 19 09 21 47 2014 05 19 09 21 47 2014 05 19 09 11 12 2014 05 19 09 10 58 2014 05 19 09 10 58 2014 05 19 08 58 49 2014 05 1
172. or information manually dear this check Lx py cones b Select the desired options c Click OK 22 Click Next The final dialog box appears 3 Re image your computer Your computer will be restored from the following system image Date and time 3 9 20 7 3 Computer W2K8R2 Drives to restore Volume 6 icfSe3f c2d5 11e0 5 23 Click Finish A warning message appears 24 Click Yes The re imaging process begins Once the process has finished the machine reboots to Windows 66 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 Accessing Files on the Cloud Gateway You can access files on the cloud gateway using the following procedure To access files on the cloud gateway Do one of the following Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Access Files Double click on the shortcut on your desktop named Files on gateway name where m Files on gateway name is the name of the cloud gateway For example C200 2518 Windows Explorer opens displaying the shares on the cloud gateway 0m Network CLOUDPLUG 13BA X File Edit View Tools Heip Organize v Network and Sharing Center View remote printers Fe Favorites p backups PreviousVersions BB Desktop Share 3 Share Dropbox s T Recent Places projects users Share Share B Downloads n i 4 s lt amp
173. or similar laws prohibiting or restricting circumvention of such measures When you convey a covered work you waive any legal power to forbid circumvention of technological measures to the extent such circumvention is effected by exercising rights under this License with respect to the covered work and you disclaim any intention to limit operation or modification of the work as a means of enforcing against the work s users your or third parties legal rights to forbid circumvention of technological measures 4 Conveying Verbatim Copies You may convey verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice keep intact all notices stating that this License and any non permissive terms added in accord with section 7 apply to the code keep intact all notices of the absence of any warranty and give all recipients a copy of this License along with the Program You may charge any price or no price for each copy that you convey and you may offer support or warranty protection for a fee 5 Conveying Modified Source Versions You may convey a work based on the Program or the modifications to produce it from the Program in the form of source code under the terms of section 4 provided that you also meet all of these conditions a The work must carry prominent notices stating that you modified it and giving a relevant date
174. ou can revert to global general settings at any time by clicking Use global settings 3 Complete the fields using the information in the following table 4 Click Save 34 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 In this field Do this Destination Share Select the local cloud gateway network share with which the files and folders from the CTERA Agent enabled computer should be backed up Subdirectories will automatically be created under this network share for each backed up folder Use SSL Connection Specify whether to use Secure Socket Layer SSL encryption for connections from the CTERA Agent to the CTERA Cloud Gateway Enabled The CTERA Agent will use SSL Disabled The CTERA Agent will not use SSL Automatic The CTERA Agent will not use SSL when in the same LAN as the cloud gateway and will use SSL when they are not in the same LAN as the cloud gateway The default value is Automatic CTERA Agent for Windows User Guide 35 4 Using the CTERA Agent in Gateway Mode Allow user to configure the agent Select this option to allow CTERA Agent users to configure their own agent In order for CTERA Agent users to manage their own agents this option must be selected and the CTERA Agent users must have the Back up files and directories privilege on Windows By default Windows grants this privilege to users belonging to the Backup Operators and Administ
175. p for a CTERA Agent including E The currently running local backup for the CTERA Agent J All scheduled automatic local backups for the CTERA Agent To suspend local backup E Right click the CTERA Agent tray icon in the system tray and click Suspend Backup If local backup is currently running it is paused All future automatic backups for the CTERA Agent are suspended To resume local backup E Right click the CTERA Agent tray icon in the system tray and click Unsuspend Backup Local backup resumes Viewing the Agent Status To view the CTERA Agent s status E Click the CTERA Agent tray icon in the system tray The CTERA Agent screen appears x Main Cae File Level Backup _ yaaa E x Yj A Backup now Restore Status ba r 9 Next backup w ll run in 23 hours 52 minutes Q The screen is composed of the following parts J Mainframe Displays the available types of backup along with controls for performing these backups and restoring from the created backup files Under each type of backup the amount of time since the last backup is displayed as well as an indication of whether the backup was successful Mousing over the backup result displays a tooltip with additional details about the backup J Status bar Displays the amount of time remaining until the next automatic backup The icon indicates that the CTERA Agent is in Gateway mode 46 CTERA Agent for Windows User Guide Using the CTERA
176. p of files of a certain type and or located in certain folders which should either be included in or excluded from backup operations For more information on backup sets see Working with Backup Sets on page 95 These options can be used in conjunction When all options are used the CTERA agent determines the final set of files to include in a backup operation by performing the following checks for each file 1 Checks whether the file is contained in an Exclude Set If so the file is skipped 2 Checks whether the file is contained in an Include Set If so the file is backed up 3 Checks whether the file is contained in a folder that was selected for backup in the folder selection page If so the file is backed up What Restore Options Are Available The CTERA agent enables you to restore files from backup in the following ways E By restoring some or all files and folders to a previous version via the CTERA agent Web interface E By restoring individual files or folders using Microsoft Windows Shadow Copy E By restoring individual files or folders using the Virtual Cloud Drive EJ By downloading files from your CTERA Portal account CTERA Agent for Windows User Guide 85 5 Using the CTERA Agent in Cloud Mode Cloud Backup Configuration Workflow The following is a typical workflow for configuring cloud backup To configure cloud backup 1 Specify the data that should be included or excluded from backup operation
177. p operations of any type is secured with Secure Socket Layer SSL encryption Workflow To use the CTERA Agent for local backup in Gateway mode do the following 1 Install the CTERA Agent on the computer whose files you want to back up to the cloud gateway See Installing the Agent on page 9 Connect the CTERA Agent to the cloud gateway See Connecting the Agent to a CTERA Cloud Gateway see Connecting the Agent toa Cloud Gateway on page 29 28 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 3 If local configuration of the agent is enabled on the cloud gateway do the following a Connect to the CTERA Agent Manager See Connecting to the CTERA Agent Manager on page 32 b Configure the agent specific settings for the CTERA Agent See Configuring the Agent on page 34 c If you did not select files and folders for file level backup while configuring the CTERA Agent s settings in the previous step then select the files and folders that should be included in local backup operations See Selecting Files and Folders for File Level Backup on page 44 Local configuration is controlled by the Allow user to configure the agent check box in the CTERA Agent global settings For more information see your cloud gateway s user guide Connecting the Agent to a Cloud Gateway Tip A You can use CTERA Agent for backing up remote sites or roaming employees To do so you must perform the fo
178. r modified versions of it with contractual assumptions of liability to the recipient for any liability that these contractual assumptions directly impose on those licensors and authors All other non permissive additional terms are considered further restrictions within the meaning of section 10 If the Program as you received it or any part of it contains a notice stating that it is governed by this License along with a term that is a further restriction you may remove that term If a license document contains a further restriction but permits relicensing or conveying under this License you may add to a covered work material governed by the terms of that license document provided that the further restriction does not survive such relicensing or conveying If you add terms to a covered work in accord with this section you must place in the relevant source files a statement of the additional terms that apply to those files or a notice indicating where to find the applicable terms Additional terms permissive or non permissive may be stated in the form of a separately written license or stated as exceptions the above requirements apply either way 8 Termination You may not propagate or modify a covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third pa
179. ragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless and until the copyright holder explicitly and finally terminates your license and b permanently if the copyright holder fails to notify you of the violation by some reasonable means prior to 60 days after the cessation Moreover your license from a particular copyright holder is reinstated permanently if the copyright holder notifies you of the violation by some reasonable means this is the first time you have received notice of violation of this License for any work from that copyright holder and you cure the violation prior to 30 days after your receipt of the notice Termination of your rights under this section does not terminate the licenses of parties who have received copies or rights from you under this License If your rights have been terminated and not permanently reinstated you do not qualify to receive new licenses for the same material under section 10 9 Acceptance Not Required for Having Copies 210 CTERA Agent for Windows User Guide Legal Information 11 You are not required to accept this License in order to receive or run a copy of the Program Ancillary propagation of a covered work occurring solely as a consequence of using peer to peer transmission to receive a copy likewise does not require acceptance However nothing other than this License
180. rators groups If the computer is in an Active Directory domain the Domain Administrators group also has this privilege by default To assign Back up files and directories privileges to a user do one of the following J Add the user to the Backup Operators Administrators or Domain Administrators group on the CTERA agent installed computer Open the Microsoft Management Console MMC and in the Local Security Policy snap in under User Rights Assignment assign the user the Backup files and directories privilege Note When this option is cleared selecting files for local backup can only be done by an administrator in the cloud gateway Web interface The CTERA Agent user cannot select files for backup locally nor can they configure agent settings via the cloud gateway Web interface However the user can still initiate backup and restore operations Configuring File Level Backup Settings To configure file level backup settings 1 Inthe CTERA Agent Manager click the File level Backup tab 36 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 The File level Backup tab appears CTERA Agent Editor TOSH Online E Using the global settings Control Panel Restore Files to Back Up Applications to Back Up Start Backup Start file level backup Every 24 hours L Selected Files Only D No Applications Restore Restore files Ove
181. ray was enlarged CTERA Agent for Windows User Guide 145 5 Using the CTERA Agent in Cloud Mode Disabled A setting was disabled Enabled A setting was enabled Filtering Logs In any log category you can filter the logs so that only those with a certain minimum log level are displayed Tip i For information on configuring the default minimum log level to display in all log pages see Configuring Event Log Settings on page 136 To filter logs in a log category 1 View the desired log category See Viewing Logs on page 137 2 Inthe Minimum Severity drop down list select the minimum log level to display in this category For example if you select Critical then only Alert Critical and Emergency logs will be displayed The logs are filtered accordingly Clearing Logs You can clear logs for any log category To clear logs for a log category 1 View the desired log category See Viewing Logs on page 137 2 Click Clear A confirmation message appears 3 Click Yes The logs in this category are cleared Exporting Logs You can export logs in any category to a Comma Separated Values csv file on your computer which you can view in Microsoft Excel as a worksheet To export logs in a log category 1 View the desired log category 146 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 See Viewing Logs on page 137 2 Click Export to Excel The
182. rce Forms 208 CTERA Agent for Windows User Guide Legal Information 11 You may convey a covered work in object code form under the terms of sections 4 and 5 provided that you also convey the machine readable Corresponding Source under the terms of this License in one of these ways a Convey the object code in or embodied in a physical product including a physical distribution medium accompanied by the Corresponding Source fixed on a durable physical medium customarily used for software interchange b Convey the object code in or embodied in a physical product including a physical distribution medium accompanied by a written offer valid for at least three years and valid for as long as you offer spare parts or customer support for that product model to give anyone who possesses the object code either 1 a copy of the Corresponding Source for all the software in the product that is covered by this License on a durable physical medium customarily used for software interchange for a price no more than your reasonable cost of physically performing this conveying of source or 2 access to copy the Corresponding Source from a network server at no charge c Convey individual copies of the object code with a copy of the written offer to provide the Corresponding Source This alternative is allowed only occasionally and noncommercially and only if you received the object code with such an offer in accord with subsection 6b d
183. rm A Major Component in this context means a major essential component kernel window system and so on of the specific operating system if any on which the executable work runs or a compiler used to produce the work or an object code interpreter used to run it The Corresponding Source for a work in object code form means all the source code needed to generate install and for an executable work run the object code and to modify the work including scripts to control those activities However it does not include the work s System Libraries or general purpose tools or generally available free programs which are used unmodified in performing those activities but which are not part of the work For example Corresponding Source includes interface definition files associated with source files for the work and the source code for shared libraries and dynamically linked subprograms that the work is specifically designed to require such as by intimate data communication or control flow between those subprograms and other parts of the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source CTERA Agent for Windows User Guide 207 11 Legal Information The Corresponding Source for a work in source code form is that same work 2 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program an
184. rride 2 To override the general settings for file level backup click Override General settings include the file level backup schedule Tip i You can revert to general file level backup settings at any time by clicking Use global settings 3 To enable file level backup select the Enable file level backup check box 4 To schedule file level backup do the following a Inthe Schedule field click The Schedule dialog box appears b Complete the fields using the information in Schedule Fields page 40 c Click OK The default file level backup value is Every 24 hours 5 To select files and folders for backup do the following a Inthe Files to Back Up field click CTERA Agent for Windows User Guide 37 4 Using the CTERA Agent in Gateway Mode The Folder amp Files Selection window opens Folder amp Files Selection Select the folders and files to back up from this PC All volumes Name Type Size Modified al b Expand the tree nodes and select the check boxes next to the folders and files you want to back up c Click OK d To back up special file permissions and metadata check Backup extended attributes 6 To select applications for backup do the following a Inthe Applications to Back Up field click 38 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 The Select Applications window opens ax Oo
185. rtners and iii all accompanying manuals and other documentation and all enhancements upgrades and extensions thereto that may be provided by CTERA or its authorized partners to You from time to time unless otherwise indicated by CTERA the Software PLEASE NOTE BY DOWNLOADING INSTALLING COPYING ACCESSING OR USING THE SOFTWARE OR BY CHOOSING THE I ACCEPT OPTION LOCATED ON OR ADJACENT TO THE SCREEN WHERE THIS AGREEMENT MAY BE DISPLAYED YOU INDICATE YOUR ACKNOWLEDGMENT THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO BE BOUND BY AND COMPLY WITH ITS TERMS YOUR WRITTEN APPROVAL IS NOT REQUIRED FOR THE VALIDITY OR ENFORCEABILITY OF THIS AGREEMENT IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF ANOTHER PERSON OR A COMPANY OR OTHER LEGAL ENTITY YOU REPRESENT AND WARRANT THAT YOU HAVE FULL AUTHORITY TO BIND THAT PERSON COMPANY OR LEGAL ENTITY TO THESE SOFTWARE LICENSE TERMS IF YOU DO NOT AGREE TO THESE SOFTWARE LICENSE TERMS DO NOT DOWNLOAD INSTALL COPY ACCESS OR USE THE SOFTWARE AND PROMPTLY RETURN THE SOFTWARE INCLUDING ALL PACKAGING MEDIA DOCUMENTATION AND PROOF OF PAYMENT TO THE PARTY FROM WHOM IT WAS OBTAINED FOR A REFUND OF THE AMOUNT PAID PROVIDED THAT THE RETURN IS MADE WITHIN TEN 10 DAYS OF THE DATE OF PURCHASE 1 License to Use Software 1 1 Subject to proper payment to CTERA and Your compliance with the terms and conditions of this Agreement CTERA hereby grants You a non exclusive non sublicensable non transferable l
186. s CTERA Agent for Windows User Guide 2 Installing the CTERA Agent Microsoft Windows Server 2012 No Yes No Opening Ports on Your Firewall In Gateway mode the agent establishes a connection to the gateway using TCP port 995 and 873 This means that in order to allow roaming PCs and remote offices which are located outside your network to access the gateway for backup you must open your firewall for the network where the CTERA cloud gateway is located to allow incoming TCP ports 995 and 873 to the CTERA cloud gateway In Cloud mode the agent establishes a connection to the CTERA Portal using TCP port 995 You do not need to open any incoming ports Downloading CTERA Agent You can download CTERA Agent from CTERA Portal or from any CTERA Cloud Gateway Downloading CTERA Agent from CTERA Portal To download CTERA Agent 1 Log into CTERA Portal 2 Inthe My Account tab click Install Agent The Install Agent dialog box appears Install Agent x Agent for Windows Aa Agent for Linux Agent for MAC 3 Select Agent for Windows The CTERA Agent installer is downloaded to your computer Downloading CTERA Agent from your Cloud Gateway To download CTERA Agent 1 Log into your CTERA cloud gateway 2 Inthe My Computers tab under Download Agent click Windows The CTERA Agent installer is downloaded to your computer 8 CTERA Agent for Windows User Guide Installing the CTERA Agent 2 Install
187. s by doing one or more of the following J To choose specific files and folders to include in the back up select the desired files and folders See Selecting Files and Folders for Cloud Backup on page 86 J To choose specific file types to include in or exclude from backup operations define and enable backup sets See Working with Backup Sets on page 95 J To choose specific applications to include in the backup select the desired applications See Selecting Applications for Cloud Backup on page 88 Do one or more of the following E Schedule automatic backup of the selected folders See Scheduling Automatic Cloud Backup on page 89 The files will be backed up according to the configured schedule EJ Perform a manual backup of the selected folders See Manually Starting Cloud Backup on page 91 The files will be backed up immediately Selecting Files and Folders for Cloud Backup To select files and folders for cloud backup using Windows Explorer 1 2 Open Windows Explorer and browse to the desired files and or folders Do any of the following J To specify that a file or folder should be backed up to the CTERA Portal right click on the desired file folder and click CTERA Agent gt Add to backup EJ To specify that a file or folder should not be backed up to the CTERA Portal right click on the desired file folder and click CTERA Agent gt Remove from backup The amp iconis removed
188. s level applies two factor authentication The recipient receives a time limited authenticated link to the file or folder On every access a new 6 digit passcode challenge is sent to the recipient by email to the invitation The recipient must enter the passcode before accessing the file or folder This ensures that the invitation is not usable in case the invitation link is accidentally forwarded to another person or posted on a public website Registered Users This is the highest protection level The recipient receives a time limited authenticated link to the file or folder and is required to authenticate to the portal using a valid username and password before accessing the file or folder 7 Inthe Expires field select the date on which you want the invitation to expire CTERA Agent for Windows User Guide 127 5 Using the CTERA Agent in Cloud Mode 8 Click Invite A message box appears indicating that the invitation was created successfully 9 Click OK The invitation is sent to the specified email address Viewing Active Guest Invitations To view active guest invitations 1 Browse the cloud drive folder online See Browsing the Cloud Drive Folder Online on page 113 2 Click My Invitations The Manage Invitations window opens Manage Invitations The following email invitations are currently valid Qg Delete Lad View Invitation 2 Expires On Path Access Protection Level E Apr 10 2014 myfiles ProjecX X o
189. should be able to add edit and delete files and folders in this project select Read Write J To specify that the member should only be able to view files and folders in this project select Read Only 10 To specify an expiration date for a member do the following a Inthe project member s row click the Expiration field and then click Bl A calendar appears b Select the date on which the member s access should end The Expiration column is updated accordingly 11 To delete a project member click inthe desired project member s row 12 Click Save The project is saved with your changes If the mail server is set up and email addresses are defined for the users you added as project members the portal will send email notifications to the new project members inviting them to collaborate on the project Sharing Files with Guest Invitations You can share files and folders in your cloud drive folder with other people both inside and outside your network by sending them a guest invitation for the desired files folders The guest invitation includes a URL which when clicked allows the invitee to view or edit the files folders from anywhere using a Web based file manager Upon clicking the URL or path invitation recipients are granted read only or read write access to the shared files folders Sending Guest Invitations To send a guest invitation for a file or folder 1 Access the cloud drive folder See Accessing the Clo
190. stination dialog box appears x Select Seeding Destination ite You can optionally perform the initial backup by preparing a backup seeding hard drive wv 4 The files you selected for backup will be stored on the hard drive you choose below You can then send us the hard drive and we will create the initial backup for you Select the destination volume wp d 931 51GB NTFS wp f 931 51GB NTFS Use encryption 4 Choose the drive to use as the seeding drive Warning Hg The contents of this drive will be deleted 5 To encrypt the seeding drive select the Use encryption check box 6 Click Finish A confirmation message appears 7 Click Yes The selected files and folders are written to the seeding drive You can now deliver the seeding drive to your service provider Tip A During the time your service provider is loading the backup seeding drive to your account the backup service will be temporarily disabled for your CTERA agent 106 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Restricting Throughput If desired you can restrict the amount of bandwidth used for backing up files online To restrict throughput 1 Inthe navigation pane click Backup Options gt Throughput The Throughput Control page appears ctera CTERA Agent a Main Throughput Control Backup Options Backup Files Backup Sets A Using portal settings Sess Exclude Sets B
191. system image Network folder saimonas Projects Agents WIN B6SVSUOKUOH Computer Example server share KA 11 Inthe Network Folder field type the UNC path of the folder where the disk level backup is stored Tip i The UNC path of the folder where the drive level backup is stored is devicename share name agents agentname computer 12 Click OK The Enter Network Password dialog box opens Windows Security xj Enter Network Password Enter your password to connect to saimonas 13 Enter your user name and password for authenticating to the CTERA cloud gateway CTERA Agent for Windows User Guide 63 4 Using the CTERA Agent in Gateway Mode 14 Click OK The disk level backup image you specified appears in the Select the location of the backup for the computer you want to restore dialog box Pa Re image your computer xj Select the location of the backup for the computer you want to restore j If the system image is on an external device attach the device to this computer and then dick Refresh If the system image is on a DVD insert the last DVD from the system image backup peat eal a a O aT enh hl upin t below Current time zone GMT 8 00 saimonas Projects A 7 28 2011 2 18 04 AM 15 Select the disk level backup image 16 Click Next The Select the date and time of system image to restore dialog box appears E7 Re image your computer x Select the date and
192. t Viewing Audit Logs To view Audit logs 1 Inthe navigation pane click Advanced gt Log Viewer The Log Viewer page appears 2 Inthe Select Topic drop down list select Audit 144 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 The Audit logs appear eat Audit Becky opioa select Topic Audt Minimum Severity infor GyClear Export to Excel pabvonced Action Date User Type Target More Info Remote Access Log Viewer Log Settings Explorer Integration Regional Settings No results found amp id 4d Page 1 No logs to display E Logout Help A sarai amp y saral2 ctera ctera com 41 221 The following information is displayed Table 19 Audit Log Fields This field Displays The action type See Audit Log Action Types page 145 The date and time at which the event occurred The user who performed the action The type of setting that was affected by the action For example if user JohnS was deleted this column displays Users The object that was affected by the action For example if user JohnS was deleted this column displays Johns More Info Additional information about the event Table 20 Action Types Label Description Added An object was added to the CTERA agent Web interface Deleted An object was deleted from the CTERA agent Web interface 8S Modified An object was modified Expanded An ar
193. t and then View Online CTERA portal opens in a separate browser tab When you have logged in the portal displays the folder in the Cloud Drive tab CTERA Agent for Windows User Guide 111 5 Using the CTERA Agent in Cloud Mode Accessing the Cloud Drive Folder following procedure To access the cloud drive J Do one of the following If you are subscribed to the Cloud Drive service your cloud drive will automatically be mapped as a network drive You can access the cloud drive and its contents using the J Click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Open Folder in the CTERA Agent screen J Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Cloud Drive J Double click on the Cloud Drive shortcut on your desktop Cloud Drive Windows Explorer opens displaying the contents of the cloud drive Each file is marked with an icon indicating its current synchronization status Files and folders that are in sync are marked with the icon and files that are currently synchronizing or are waiting to be synchronized are marked with the S icon r Ww amp r gt Tech Tav CloudDrive gt Search CloudDrive p File Edit View Tools Help Organize v Include in library v Share with v x Favorites ree BB Desktop g myfiles H Recent Places 23 Dropbox ie Downloads Cloud Drive pa
194. t for Windows User Guide Restoring System State Data NTDS and SYSVOL The Restore Files dialog box appears Restore selected files to the device If non identical file already exists on the target Overwrite the destination file Overwrite the original file if the restored file is newer Append modification date to the file name lt Previous Next gt Cancel Choose Overwrite the destination file Click Next The Wizard Completed screen appears Click Finish to begin the recovery process lt Previous Finish Cancel CTERA Agent for Windows User Guide 159 6 Restoring System State Data NTDS and SYSVOL 10 Click Finish 11 Restart the computer and allow it to boot normally 160 CTERA Agent for Windows User Guide l Backing Up and Restoring Hyper V Virtual Machines This chapter explains how to backup your Microsoft Hyper V Server Virtual Machines VMs and restore them from a file level backup In This Chapter Backing Up and Restoring Microsoft Hyper V VMs in Gateway Mode 161 Backing Up and Restoring Microsoft Hyper V VMs in Cloud Mode 167 Backing Up and Restoring Microsoft Hyper V VMs in Gateway Mode If your CTERA Agent is connected to a CTERA cloud gateway use the following procedures to backup and restore your Hyper V Server VMs Backing Up Microsoft Hyper V Server VMs Gateway Mode To back up Microsoft Hyper V Server
195. t in Gateway Mode Applications to back up during file level backup Volumes to back up during disk level backup Configure system state backup Configure integration with Windows Explorer Connecting to the CTERA Agent Manager To allow end users to connect to the CTERA Agent Manager where they can modify their own CTERA Agent s settings and select files or folders to backup without assistance from an administrator select the Allow user to configure the agent check box in the global settings for all agents in the cloud gateway Web interface For more information see your cloud gateway s user guide To manage the agent a user must have the Back up files and directories privilege On Windows users in the groups Administrators Backup Operators and Domain Administrators have this privilege by default To allow a user who does not belong to one of these groups to manage the agent do the following Open the Microsoft Management Console MMC and in the Local Security Policy snap in under User Rights Assignment assign the user the Backup files and directories privilege If the Allow user to configure the agent option is not enabled or if the CTERA Agent user does not have Back up files and directories privileges on Windows then agent settings can only be configured by administrators via the cloud gateway Web interface For more information see your cloud gateway s user guide To connect to the C
196. t s name and click Delete 104 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 A confirmation message appears 3 Click Yes The Exclude Set is deleted Preparing a Backup Seeding Hard Drive When you have a lot of information to back up the initial backup to the cloud can take a long time If your CTERA service provider offers a backup seeding service then you can speed up the initial backup by preparing a backup seeding hard drive that is is a drive that contains all of the files you want to include in your initial backup You then deliver the seeding drive to the service provider and the service provider uses the seeding drive to create the initial backup The seeding drive can optionally be encrypted using AES 256 and RSA public key encryption so even if the drive is lost there is very little risk to your sensitive information To prepare a backup seeding hard drive 1 Select the files and folders you want to include in the initial backup See Selecting Files and Folders for Cloud Backup on page 86 These files and folders will be written to the seeding drive 2 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears 3 Click Seeding CTERA Agent for Windows User Guide 105 5 Using the CTERA Agent in Cloud Mode Tip A This option will appear only if the backup seeding service is supported by your service provider The Select seeding de
197. tact technical support at http www ctera com support 6 CTERA Agent for Windows User Guide 2 Installing the CTERA Agent This chapter describes how to install the CTERA Agent on a computer running Microsoft Windows In This Chapter Requirements 7 Downloading CTERA Agent nnn nnn nn nn nnn nnn nnn nnn nnn nnnnnnanmannnanmannannmanmannnnnmnnnen 8 Installing the Agent n nnn nnnnmn conn nn nn nnnnnnnnnnnnannnnnananannannananannmannmnmnn ment 9 Uninstalling the Agent nn nnn nnn nnn nme nnnnnmanmannnnnmanmannannmanmannmanmnnn 13 Requirements Software Requirements In order to install and manage the CTERA Agent you will need the following J A supported operating system E Either Microsoft Internet Explorer 7 0 or later Mozilla Firefox 27 or later Apple Safari 6 or later or Google Chrome 30 or later The CTERA Agent can be installed on the operating systems shown in the following table which also shows which backup operations are supported by each operating system Operating System Supports Server Supports Supports Application Disk Level System State Backup Backup Backup Microsoft Windows XP wo iso Microsoft Windows 7 Yes Yes Microsoft Windows Server 2003 SP1 Microsoft Windows Server 2008 Yes Microsoft Windows Server 2008 R2 Ye
198. te Access page appears Main Sac Onin D Remote Access Advanced Remote Access ey A Remote Administration Off 0n Log Viewer Remote access to this administration interface and files is Log Settings i currently disabled Explorer Integration Soi Regional Settings IB Logout Hep 2 Slide the lever to the On position Remote access is enabled amp saral sarai2 ctera ctera com 4 4 22 1 A link appears which you can click on to view a remote management page You can keep this link in your browser bookmarks for remote access to this CTERA agent Main Options Remote Access Advanced B Remote Access R Remote Administration On On Log Viewer Remote access to this administration interface and files is available Log Settings from the following address Explorer Integration i http saral2 ctera ctera com aon Regional Settings E Logout Help To disable remote access amp saral amp y saral2 ctera ctera com 4 4 22 1 1 Inthe Configuration tab s navigation pane click Cloud Services gt Remote Access The Remote Access page appears 2 Slide the lever to the Off position Remote access is disabled CTERA Agent for Windows User Guide 135 5 Using the CTERA Agent in Cloud Mode Configuring Event Log Settings You can configure settings for the CTERA agent Event Log including log storage and the log level to display
199. teraction with a user through a computer network with no transfer of a copy is not conveying An interactive user interface displays Appropriate Legal Notices to the extent that it includes a convenient and prominently visible feature that 1 displays an appropriate copyright notice and 2 tells the user that there is no warranty for the work except to the extent that warranties are provided that licensees may convey the work under this License and how to view a copy of this License If the interface presents a list of user commands or options such as a menu a prominent item in the list meets this criterion 1 Source Code The source code for a work means the preferred form of the work for making modifications to it Object code means any non source form of a work A Standard Interface means an interface that either is an official standard defined by a recognized standards body or in the case of interfaces specified for a particular programming language one that is widely used among developers working in that language The System Libraries of an executable work include anything other than the work as a whole that a is included in the normal form of packaging a Major Component but which is not part of that Major Component and b serves only to enable use of the work with that Major Component or to implement a Standard Interface for which an implementation is available to the public in source code fo
200. the Control Panel tab CTERA Agent Editor x EXQA2003 Online i a Connected Control Panel amp Next file level backup will run in 5 hours 34 minutes Restore QO cancel Backup Last File level Backup Completed 60 18 hours 25 minutes ago Backed up 9 files out of 9 Transferred 5 09M File level Backup Explorer Integration 2 Click the File level Backup tab 174 CTERA Agent for Windows User Guide Backing Up and Restoring SQL Server Databases 8 The File level Backup tab appears CTERA Agent Editor X EXQA2003 online Control Panel Z Enable file level backup B Schedule Every 24 hours Files to Back Up No Files H Applications to Back Up fei Selected Applications Only j A Start Backup Restore R E3 OU Start file level backup File level Restore files Backup Explorer Integration 3 Inthe Applications to Back Up field click E CTERA Agent for Windows User Guide 175 8 Backing Up and Restoring SQL Server Databases The Select Applications window opens x Select Applications Select the applications to back up from this PC All Applications SQL Server 2008 R2 SQLWriter 7 SQL2008IN2008R2 alonfox SQL2008IN2008R2 master SQL2008IN2008R2 model SQL2008IN2008R2 msdb 4 Click on the icons to expand the All Applications node then select the check boxes
201. the check boxes next to the volumes you want to back up For an explanation of the icons and check boxes next to each folder see Folder Icons page 88 c Click OK 6 Click Save Configuring System State Backup Settings System state backup is performed as a type of file level backup To configure system state backup settings Perform file level backup and select System State as a backup application See Configuring File Level Backup Settings on page 36 42 CTERA Agent for Windows User Guide Using the CTERA Agent in Gateway Mode 4 Configuring Windows Explorer Integration Settings To configure Windows Explorer integration settings 1 Inthe CTERA Agent Manager click the Explorer Integration tab The Explorer Integration tab appears CTERA Agent Editor TOSH Online Windows Explorer Integration 2 Overlay icons on files and folders v Control Panel Show notification on backup start 7 B Show notification on backup end Restore D Explorer Integration 2 Complete the fields using the information in the following table 3 Click Save CTERA Agent for Windows User Guide 43 4 Using the CTERA Agent in Gateway Mode Table 2 CTERA Agent Explorer Integration Fields In this field Do this Overlay icons on files and folders Select this option to overlay CTERA backup icons on files and folders in Windows Explorer Files and folders that
202. tional restore options click Advanced Advanced Cancel 12 Click Finish 154 CTERA Agent for Windows User Guide Restoring System State Data NTDS and SYSVOL 6 The Restore Progress window opens and tracks the progress of system state restoration zixl 15 Restore Progress 2 x PA F Cancel A The restore is complete Report mae o To see detailed information click Report NTBackup bkf created 6 14 2011 at 10 35 AM Drive E ystem State Status Restoring files to your computer Label NTBackup bkf created 6 14 2011 at 10 35 AM Progress Statue Completed Elapsed Estimated remaining Elapsed Estimated remaining Time 1 sec 1 min 10 sec Time l 2 min 31 sec Processing System State ES SYSTEMado msadrh15 dll Processed Estimated Processed Estimated Fies AE ene Files 34 2 580 Bytes 544 835 203 521 315 379 Bytes 7 306 719 521 315 379 13 Once restoration is complete click Close A message appears asking whether you want to restart the computer 14 Click Yes 15 Allow the computer to boot normally and log in with the domain administrator account Once Windows has finished starting up a message appears asking whether you want to restart the computer 16 Click Yes Restoring NTDS Active Directory and SYSVOL Applications on Windows 2003 2008 Server The following procedure can be used to restore NTDS Active Director
203. tive Works that You distribute all copyright patent trademark and attribution notices from the Source form of the Work excluding those notices that do not pertain to any part of the Derivative Works and d If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE text file distributed as part of the Derivative Works within the Source form or documentation if provided along with the Derivative Works or within a display generated by the Derivative Works if and wherever such third party notices normally appear The contents of the NOTICE file are for informational purposes only and do not modify the License You may add Your own attribution notices within Derivative Works that You distribute alongside or as an addendum to the NOTICE text from the Work provided that such additional attribution notices cannot be construed as modifying the License You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use reproduction or distribution of Your modifications or for any such Derivative Works as a whole provided Your use reproduction and distribution of the Work otherwise complies with th
204. to access the folder Tip A If you are connected to a reseller portal and you want to share folders see Sharing Files with Guest Invitations on page 126 Cloud Folder Collaboration Overview Team portals support two types of cloud drive folders depending on portal settings J Personal These folders are created under the owner s namespace and can be shared by the owner with other portal users Personal folders may be used for personal use and can be used for ad hoc collaboration CTERA Agent for Windows User Guide 119 5 Using the CTERA Agent in Cloud Mode J Project These folders are created under the projects folder in the team portal s cloud folders hierarchy They are ideal for storing and sharing organization or team wide projects Only users who are team portal administrators and have project administration permissions may create projects or convert a personal folder into a project and control who can access each project Tip A Personal folders and projects are features that are enabled or disabled on the portal level by portal administrators You can add co workers to the sharing settings for a shared project or personal folder Those co workers receive an email notification inviting them to collaborate on the project or personal folder They can then view files in the project or personal folder and or add files and folders to the project depending on their permissions Organization and Naming of Shared Cloud
205. to the Cloud Drive service and not to the Cloud Backup service your agent does not consume Workstation Backup licenses When the CTERA Agent is installed on a Windows Server operating system the agent consumes one CTERA Server Agent license from your CTERA Portal quota Tip i A license is taken for as long as an agent is defined in your CTERA Portal Account If you are no longer using an agent you can delete the agent entry from your CTERA Portal Account to regain its license Workflow To use the CTERA Agent for backup in Cloud mode do the following 1 Install the CTERA Agent on the computer whose files you want to back up to the CTERA Portal See Installing the Agent on page 9 Connect the CTERA Agent to the CTERA Portal See Connecting the Agent to the CTERA Portal see Connecting the CTERA Agent to the CTERA Portal on page 71 If you are subscribed to the cloud backup service use the CTERA Agent setup wizard to initialize and configure cloud backup Optionally configure advanced CTERA Agent settings by connecting to the CTERA Agent Web Interface See Connecting to the CTERA Agent Web Interface on page 80 Optionally if needed select additional folders to synchronize to your Cloud Drive See Syncing Local Folders to the Cloud Drive on page 113 70 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 Connecting the CTERA Agent to the CTERA Portal To connect th
206. tray icon in the notification area of the Windows taskbar 1 and then click Restore x The CTERA Agent Manager opens displaying the Restore tab CTERA Agent Editor EXQA2003 Online E Type Date Size Location Notes Browse B Today 1 Jul 25 2012 02 03PM 159 03MB 8 Local 0 File Level Es File level Backup Explorer Integration 2 Next to the file level backup from which you would like to restore the Hyper V VMs click Restore 165 CTERA Agent for Windows User Guide F Backing Up and Restoring Hyper V Virtual Machines The Restore Files from Backup dialog box opens Fy Restore Files from Backup This wizard will restore files from this device to HYPER YANIV Select the files and applications to restore Snapshot 3 Dec 26 20131205PM E Name Type Size Modified T Applications af Microsoft Hyper V VSS Writer EB Backup Using Saved State Sharepoint trial Mc No results found Original Folde a EE 3 Click on the icons to expand the All Applications gt Microsoft Hyper V VSS Writer node then select the check boxes next to the VMs you would like to restore You can select all VMs by selecting the Microsoft Hyper V VSS Writer check box 4 Click Next The Restore In Progress screen appears with a progress bar x Restore in Progress Restoring 166 CTERA Agent for Windows User Guide
207. ts 197 Using the CTERA Agent in Cloud Mode 69 Using the CTERA Agent in Gateway Mode e 25 Using the CTERA Agent Manager e 31 Using the CTERA Agent Web Interface 79 V Viewing Access Logs 143 Viewing Active Guest Invitations 128 Viewing Agent Details 47 149 Viewing Audit Logs 144 Viewing Cloud Backup Information 94 Viewing Cloud Backup Logs 95 137 139 Viewing Cloud Drive Folders 110 Viewing Cloud Sync Logs 142 Viewing Logs 136 137 146 147 Viewing System Logs 138 Viewing the Agent Status 46 149 WwW What Happens to Simultaneous File Changes e109 What Restore Options Are Available 84 85 CTERA Agent for Windows User Guide 217 Index Why Should I Use Cloud Backup 83 Workflow e 28 70 Working with Backup Sets 85 86 95 218 CTERA Agent for Windows User Guide
208. ud Drive Folder on page 112 2 Right click in the desired folder or a file folder in it and click CTERA Agent gt Invite guest 126 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 The CTERA Portal opens in your browser After you log in CTERA Portal displays the Cloud Drive tab with the Share by Email dialog box open Share by Email To share myfiles My Personal Documenttxt with other people enter ap their em ail addresses and then click Invite Errail addresses i Public tink Me Jul 23 2014 B Invite Cancel 3 Inthe Email addresses field fill in the email address of the person with whom you want to share the file folder 4 Inthe Custom Message field enter any custom message you want to include in the email 5 Inthe Type field select one of the following To grant the invitation recipient read only access to the file folder choose Read Only To grant the invitation recipient read write access to the file folder choose Read Write 6 Inthe Protection Level field select which protection level to apply to protect the invitation from being accessed by unintended recipients Any of the following options may be available Public Link A public link is a time limited link containing a secret access code to the folder or file Public links can be freely forwarded by the recipient to any other person and can also be posted on public websites and so on Verify with Email Thi
209. uired by applicable law such as deliberate and grossly negligent acts or agreed to in writing shall any Contributor be liable to You for damages including any direct indirect special incidental or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work including but not limited to damages for loss of goodwill work stoppage computer failure or malfunction or any and all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability 214 CTERA Agent for Windows User Guide Index A About Cloud Attached Storage 5 About CTERA Agent 5 About the CTERA Cloud Backup Service 83 Accessing Files on the Cloud Gateway 67 Accessing the Cloud Drive Folder 112 113 126 Adding
210. ware and 2 offer you this License giving you legal permission to copy distribute and or modify it For the developers and authors protection the GPL clearly explains that there is no warranty for this free software For both users and authors sake the GPL requires that modified versions be marked as changed so that their problems will not be attributed erroneously to authors of previous versions Some devices are designed to deny users access to install or run modified versions of the software inside them although the manufacturer can do so This is fundamentally incompatible with the aim of protecting users freedom to change the software The systematic pattern of such abuse occurs in the area of products for individuals to use which is precisely where it is most unacceptable Therefore we have designed this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users 206 CTERA Agent for Windows User Guide Legal Information 11 Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on general purpose computers but in those that do we wish to avoid the special danger that patents applied to a free program could make it effectively proprietary To preve
211. within the scope of its coverage prohibits the exercise of or is conditioned on the non exercise of one or more of the rights that are specifically granted under this License You may not convey a covered work if you are a party to an arrangement with a third party that is in the business of distributing software under which you make payment to the third party based on the extent of your activity of conveying the work and under which the third party grants to any of the parties who would receive the covered work from you a discriminatory patent license a in connection with copies of the covered work conveyed by you or copies made from those copies or b primarily for and in connection with specific products or compilations that contain the covered work unless you entered into that arrangement or that patent license was granted prior to 28 March 2007 CTERA Agent for Windows User Guide 211 11 Legal Information Nothing in this License shall be construed as excluding or limiting any implied license or other defenses to infringement that may otherwise be available to you under applicable patent law 12 No Surrender of Others Freedom If conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any ot
212. xclude Set in the Enabled column select the check box The Exclude Set is enabled At the bottom of the workspace the Selected Files field indicates the size of the files selected for backup The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation including backups from any other CTERA devices included in your account To disable an Exclude Set 1 Inthe navigation pane click Backup Options gt Exclude Sets The Exclude Sets page appears 102 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Mode 5 2 Next to the desired Exclude Set in the Enabled column clear the check box The Exclude Set is disabled At the bottom of the workspace the Selected Files field indicates the size of the files selected for backup The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation including backups from any other CTERA devices included in your account Adding and Editing Exclude Sets To add or edit an Exclude Set 1 In the navigation pane click Backup Options gt Exclude Sets The Exclude Sets page appears Do one of the following EJ To add anew Exclude Set click New J To edit an existing Exclude Set click on its name The Backup Set Details Wizard opens displaying the Backup Set Details dialog box In the Backup Set Name field type the name of the backup set In the
213. y SYSVOL or both simultaneously to the same server To restore NTDS and or SYSVOL in Gateway mode 1 Restart the computer 2 Press the F8 key The boot menu appears 3 Choose Directory Services Restore Mode Domain Controllers Only 4 Doone of the following J In Windows 2003 Server log in using the restore mode administrator account CTERA Agent for Windows User Guide 155 6 Restoring System State Data NTDS and SYSVOL In Windows 2008 Server log in using the local administrator account by specifying the following user name lt ComputerName gt Administrator Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and click Restore The CTERA Agent Manager opens displaying the Restore tab r CTERA Agent Editor X TOSH Online Eq a Type Date Size Location Notes Control Panel B Three weeks ago 1 Q File Level May 10 2014 08 53PM 29 32MB a Local Restore Browse B B Last month 1 Restore File Level Apr 29 2014 10 18AM 16 58MB a Local Restore Browse B Older 1 5 File Level Mar 26 2014 02 27PM 9 37MB 8 Local Restore Browse Settings About File leve Backup oO Explorer Integration 6 Next to the desired snapshot click Restore 156 CTERA Agent for Windows User Guide Restoring System State Data NTDS and SYSVOL 6 The Restore Files from Backup dialog box opens r Restore Files from Backup This wizard wil
214. ype as the condition parameter in the first column select is one of with as the condition operator in the second column and type avi mov mpg in the third column without the quotation marks then the backup set will include all files with the extension avi mov and mpg 7 To delete a condition click inits row 8 Click Next The Select Folders dialog box appears Backup Set Details x Select Folders Select folders to include in this backup set B p VJA volumes Ss caen I cono This dialog box enables you to select the folders to which this backup set applies By default the root folder is selected meaning that the backup set applies to all files in all folders If desired you can select specific folders to which this backup set should apply For example you can create an backup set that contains all files that have the extension txt and reside in the folder share1 textfiles by entering txt in the previous dialog box and then choosing the folder share1 textfiles in this dialog box 9 Expand the tree nodes to reveal the folders For an explanation of the icons and check boxes next to each folder see Folder Icons page 88 10 Select the check boxes next to the folders you want to include in the Include Set CTERA Agent for Windows User Guide 99 5 Using the CTERA Agent in Cloud Mode 11 Click Next The Done screen appears Backup Set Details x Done 12

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