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CTERA Agent User Guide for Windows

1. 109 Viewing Agent Details 110 Disconnecting the Agent from the CTERA Portal 111 Restoring Files from Cloud Backup 111 Accessing the Cloud Drive Folder 115 Browsing the Cloud Drive Folder Online 116 Collaborating on Projects 116 Sharing Files with Guest Invitations 121 Workflow To use the CTERA Agent for backup in Cloud Agent mode do the following 1 Install the CTERA Agent on the computer whose files you want to back up to the CTERA appliance See Installing the Agent on page 10 2 Connect the CTERA Agent to the CTERA appliance See Connecting the Agent to the CTERA Portal on page 60 3 Configure CTERA Agent settings by doing the following CTERA Agent for Windows User Guide 59 5 Using the CTERA Agent in Cloud Agent Mode a Connect to the CTERA Agent Web Interface See Connecting to the CTERA Agent Web Interface on page 62 b Con
2. 39 Viewing the Agent Status 40 Viewing Agent Details 41 Disconnecting the Agent from a CTERA Appliance 41 Restoring Files from File Level Backup 41 Restoring Files from Disk Level Backup 44 Accessing Files on the Appliance 58 Using the CTERA Agent in Cloud Agent Mode 59 Workflow 59 Connecting the Agent to the CTERA Portal 60 Using the CTERA Agent Web Interface 62 Selecting Files and Folders for Backup 107 Contents Manually Starting Backup 108 Stopping the Current Backup Operation 109 Suspending and Resuming Backup
3. 141 GNU GENERAL PUBLIC LICENSE 3 144 Apache License 151 Introduction This chapter introduces the CTERA Agent and Cloud Attached Storage technology In This Chapter About Cloud Attached Storage About the CTERA Agent CTERA Agent Licensing Appliance Mode CTERA Agent Licensing Cloud Mode Supported Backup Operations Contacting Technical Support About Cloud Attached Storage CTERA s Cloud Attached Storage combines on premises Network Attached Storage devices and or CTERA Agent software with cloud services in a single integrated solution File sharing is performed on the local network while cloud storage services are used for off site backup and disaster recovery Automated differential backup and restore functions include the industry s latest block level de duplication
4. 41 Restoring Files from Disk Level Backup 44 Accessing Files on the Appliance 58 Workflow To use the CTERA Agent for local backup in Appliance Mode do the following 1 Install the CTERA Agent on the computer whose files you want to back up to the CTERA appliance See Installing the Agent on page 10 2 Connect the CTERA Agent to the CTERA appliance See Connecting the Agent to a CTERA Appliance on page 24 3 If local configuration of the agent is enabled do the following a Connect to the CTERA Agent Manager See Connecting to the CTERA Agent Manager on page 27 CTERA Agent for Windows User Guide 4 Using the CTERA Agent in Appliance Mode b Configure the agent specific settings for the CTERA Agent See Configuring the Agent on page 29 c Ifyou did not select files and folders for file level backup while configuring the CTERA Agent s settings in the previous step then select the files and folders that should be included in local backup operations See Selecting Files and Folders for File Level Backup on page 38 Local configuration is controlled by the Allow user to configure the agent check box in the CTERA Agent global settings See your CTERA appliance s user guide Configuring Global Settings for All CTERA Agents Connecting the Agent to a CT
5. Set custom permissions create multiple shares and set other advanced sharing options ey Advanced Sharing OK Cancel Apply k Click Open 20 CTERA Agent for Windows User Guide Centrally Installing CTERA Agent via Active Directory 3 The Deploy Software dialog box appears Select deployment method Published Assigned C Advanced Select this option to Assign the application without modifications Cancel Choose Assigned This option ensures that when a user or group specified in the policy s Security Filtering area logs in to the domain CTERA Agent will automatically be installed on their computer m Click OK 3 Add the ctera agent adnm file to Domain Group Policy as an administrative template by doing the following Tip i This file contains the agent deployment settings a Open the Group Policy Object Editor b Inthe navigation pane right click on Administrative Templates then click Add Remove Templates i Group Policy Object Editor File Action wiew Help e omeg Ey Default Domain Policy server2003 ctera me Policy E EN Computer Configuration f amp Administrative Templates Software Settings Select an item to view its description Setting IM S Software installation J windows Components E Windows Settings GS cTERA Agent Settings a Add Remove Templates system 2 User Con athletes E T Network Softy All Tasks d
6. To select files and folders for cloud backup 1 Inthe navigation pane click Backup Options gt Backup Files The Backup Files page appears Mai ss Backup Files Backup Options an Backup Files Backup Sets 4 mi T All volumes Name Type Size Modified Exclude Sets Backup Applications Schedule Throughput Advanced Selected Files 0 Bytes Cloud Storage Usage 50 6MB of 10 00GB 0 Save Revert Logout Q Help 3 saral saral2 ctera ctera com 4 0 12 0 2 Expand the tree nodes to reveal the folders For an explanation of the icons and check boxes next to each folder see Folder Icons page 36 The folder contents appear in the right pane 3 Select the check boxes next to the files and folders you want to back up 4 Click Save At the bottom of the workspace the Selected Files field indicates the size of the files selected for backup The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation including backups from any other CTERA appliances included in your account 66 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 For example let s say your account includes two CTERA appliances and each appliance will back up 100 MB worth of files in the next cloud backup operation for a total of 200 MB Your account already has 350 MB worth of files stored online In this case the Cloud Storage Usage field will
7. Backups available for WIN B6SVSU0KUOH on Current time zone GMT 8 00 Date and time 7 28 2011 2 18 04 AM 17 Select the desired date and time 18 Click Next The Choose additional restore options dialog box appears Pra Re image your computer x Choose additional restore options Z Format and repartition disks Select this to delete any existing partitions and reformat all disks Exdude disks on this computer to match the layout of the system image If you re unable to select an option above installing the drivers Install drivers for the disks you are restoring to might solve the problem lt Back cane 19 To format and repartition disks to match the source disk level backup image select the Format and repartition disks check box 20 To exclude specific disks from reformatting and repartitioning do the following Tip This step is optional and not recommended as it is preferable to reformat and i repartition all disks a Click Exclude disks 56 CTERA Agent for Windows User Guide A dialog box appears E x Select disks to exclude from the restore process These disks will not be formatted or repartitioned C Virtual HD Disk 0 b Select the disks to exclude c Click OK 21 To configure advanced options do the following a Click Advanced A dialog box appears Re image Your Computer IV Automatically restart this computer after the restore is complete To make addi
8. 109 Viewing the Agent Status 109 Viewing Agent Details 110 Disconnecting the Agent from the CTERA Portal 111 Restoring Files from Cloud Backup 111 Accessing the Cloud Drive Folder 115 Browsing the Cloud Drive Folder Online 116 Collaborating on Projects 116 Sharing Files with Guest Invitations 121 Restoring System State Data NTDS and SYSVOL 125 Restoring from a System State Backup on Windows 2003 Server SP2 125 Restoring NTDS Active Directory and SYSVOL Applications on Windows 2003 2008 ll i 129 Using Pre Post Backup Scripts 135 Legal Information 137 CTERA End User License Agreement 137 GNU GENERAL PUBLIC LICENSE
9. 9 Inthe Network Folder field type the UNC path of the folder where the disk level backup is stored Tip i The UNC path of the folder where the drive level backup is stored is ilcevileeineme ls ehars meine Gente aceite Conn uter 10 Click OK 48 CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 The Enter Network Password dialog box opens Windows Security Enter Network Password Enter your password to connect to saimonas Domain MININT 829PK3K J Remember my credentials 11 Enter your user name and password for authenticating to the CTERA appliance 12 Click OK The disk level backup image you specified appears in the Select the location of the backup for the computer you want to restore dialog box Select the location of the backup for the computer you want to restore If the system image is on an external device attach the device to this computer and then dick Refresh If the system image is on a DYD insert the last DVD from the system image backup Click Be ee A ey eet ene ee ee up in t below Current time zone GMT 8 00 Location Most recent system image Computer saimonas Projects A 7 28 2011 2 18 04 AM WIN B6SVSUOKUOH 13 Select the disk level backup image 14 Click Next The Select the date and time of system image to restore dialog box appears E7 Re image your computer j Select the date and time of system image to
10. Q sd Emergency J Alert J Critical sd Error Viewing Cloud Backup Logs To view Cloud Backup logs 1 Doone of the following To access Cloud Backup logs from the Cloud Backup Control Panel page click History To access Cloud Backup logs from the Log Viewer 1 Inthe navigation pane click Advanced gt Log Viewer The Log Viewer page appears 2 Inthe Select Topic drop down list select Cloud Backup 98 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 The Cloud Backup logs appear For information on the displayed fields see the following Main Cloud Backup k i S 2 m iiile iit Select Topic Cloud Backup Minimum Severity info 4 Clear lt Export to Excel Se Type Start Time Mode Type Duration Result Files Remote Access o 2013 08 22 08 57 06 Backup manual 00 14 50 Canceled by user 3167 Log Viewer e Log Settings Q 2013 08 22 08 53 25 Backup manual 00 01 53 Canceled by user 13254 Explorer Integration Q 2013 08 22 08 52 35 Backup manual 00 00 07 Canceled by user 0 Regional Settings 4 mW b Page 1 D Displaying logs 1 3 5 Type Operation File Name Path Duration Size Transferr Dedup Ratio Result 4 Ww p Page 1 T No logs to display Logout Help amp saral saral2 ctera ctera com 4 0 12 0 Tip i By default the lower pane will appear displaying all files for which an error occurred during backup However if you disabled additional logging for back
11. The CTERA Agent can be remotely managed monitored and accessed from the CTERA Portal For information refer to the CTERA Portal User Guide Tip i The CTERA Agent is also available as an app that can be installed on mobile devices For information refer to the CTERA Mobile User Guide CTERA Agent Licensing Appliance Mode When the CTERA Agent is installed on a Windows Workstation operating system it consumes one CTERA Workstation Agent license from the pool of workstation agents in your appliance If your appliance runs out of the included number of workstation agent licenses it requests additional licenses from the CTERA Portal Workstation Backup licenses pool allocated to your CTERA Portal account When the CTERA Agent is installed on a Windows Server operating system it consumes one CTERA Server Agent license from the pool of server agents in your appliance If your appliance runs out of the included number of server agent licenses it requests additional licenses from the CTERA Portal Server Agents licenses pool allocated to your CTERA Portal account Tip i A license is taken for as long as an agent is defined in your appliance If you are no longer using an agent you can delete the agent entry from the appliance to regain its license 4 CTERA Agent for Windows User Guide Introduction 1 CTERA Agent Licensing Cloud Mode When the CTERA Agent is installed on a Windows Workstation operating system if you are subscribed
12. 2 Select the operating system If more than one operating system is installed and the number of bits in the system and installation differ from one another that is if one is 32 bit and one is 64 bit do not select an operating system Click Next CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 3 Inthe system recovery options click Windows Complete PC Restore 4 Follow the instructions that appear To re image your computer in Windows 7 2008 2008 R2 1 When you click Repair your computer see Restoring the Entire Computer from Disk Level Backup on page 44 the System Recovery Options dialog box appears system Recovery Options ET Use recovery tools that can help fix problems starting Windows Select an operating system to repair If your operating system isn t listed click Load Drivers and then install drivers for your hard disks Operating System Partition Size Restore your computer using a system image that you created earlier ese 2 Inthe System Recovery Options dialog box choose Restore your computer using a system image that you created earlier 3 Click Next The Re image your computer wizard opens displaying the Select a system image backup dialog box 3 Re image your computer x Select a system image backup This computer wil be restored using the system image Everything on this computer will be replaced with the nformation
13. 2 Click Troubleshoot The Troubleshoot menu appears Troubleshoot Refresh your PC If your PC isn t running well you can refresh it without losing your files Reset your PC If you want to remove all of your files you can reset your PC completely Advanced options 3 Click Advanced options 52 CTERA Agent for Windows User Guide The Advanced options menu appears Advanced options System Restore Use a restore point recorded on your PC to restore Windows System Image Recovery Recover Windows using a specific system image file Automatic Repair Fix problems that keep Windows from loading 4 Click System Image Recovery Using the CTERA Agent in Appliance Mode 4 Command Prompt Use the Command Prompt for advanced troubleshooting A repair process searches for all Windows 8 2012 installations on your computer and then displays them System Image kecovery Choose a target operating system Windows 8 om ana 5 Select the operating system CTERA Agent for Windows User Guide 53 4 Using the CTERA Agent in Appliance Mode The Re image your computer wizard opens displaying the Select a system image backup dialog box Select a system image backup This computer wil be restored using the system image Everything on this computer will be replaced with the nformation in the system image Select system image lt Back Next gt Cancel 6 Choose Select a system i
14. CTERA AND ITS LICENSORS AND RESELLERS DISCLAIM ALL WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE NON INFRINGEMENT QUIET ENJOYMENT AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE CTERA AND ITS LICENSORS AND RESELLERS DO NOT WARRANT THAT THE SOFTWARE WILL FUNCTION AS DESCRIBED WILL BE UNINTERRUPTED OR ERROR FREE OR FREE OF HARMFUL COMPONENTS OR THAT THE DATA YOU STORE BY USING THE SOFTWARE WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED NO ADVICE OR INFORMATION OBTAINED BY YOU FROM CTERA OR FROM ANY THIRD PARTY OR THROUGH THE SOFTWARE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT YOU UNDERSTAND AND AGREE THAT YOU USE THE SOFTWARE AND ALL THIRD PARTY SOFTWARE OR SERVICES MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE SOFTWARE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE SOFTWARE AND SUCH THIRD PARTY SOFTWARE AND SERVICES SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION THIS SECTION CONSTITUTES A CONTRACT FOR THE BENEFIT OF EACH OF CTERA S LICENSORS RESELLERS AND DISTRIBUTORS 8 Limitation of Liability NEITHER CTERA
15. The Cloud Backup Control Panel page appears 2 Click Unsuspend If a backup was running at the time when backups were suspended that backup is resumed Otherwise cloud backup will occur at the next scheduled time Viewing Cloud Backup Information You can view information on the last backup performed and the next scheduled back up To view cloud backup information amp Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears The following information is displayed CTERA Agent for Windows User Guide 79 5 Using the CTERA Agent in Cloud Agent Mode Table 5 Cloud Backup Information This field Next backup will run in The last backup result Displays The amount of time until the next scheduled automatic backup The status of the last backup amp Completed successfully amp Backup in Progress amp The last backup has failed followed by the reason it failed If an error occurred during backup refer to the backup logs for details See Viewing Cloud Backup Logs on page 98 Mouse over this icon to view the following information about the last backup amp The total size of the files that you selected for backup amp The total number of files that you selected for backup The amount of time the backup took E h The amount of time since the last backup ended Scheduling Automatic Cloud Backup To schedule automatic cloud backup 1 Int
16. compression and encryption technologies ensuring secure and efficient synchronization between the cloud storage service and the CTERA appliance or CTERA Agent installed computer About the CTERA Agent You can back up data from any computer on your network that is installed with the CTERA Agent You can also use the CTERA Agent to easily backup roaming PCs or remote offices even when they are outside your network The CTERA Agent supports the following modes amp Appliance mode The CTERA Agent connects to a local CTERA appliance which provides the backup and restore capabilities of a local network solution together with the safety and manageability of a cloud backup service Data from the CTERA Agent installed computer is backed up to a network share on the CTERA appliance and from the appliance to the CTERA Portal CTERA Agent for Windows User Guide 1 Introduction The CTERA Agent can be remotely managed and monitored from the CTERA appliance s Web interface For information refer to your CTERA appliance s user guide lt 1 Cloud Agent mode The CTERA Agent connects directly to CTERA Portal without utilizing the services of an intermediate CTERA appliance Data from the CTERA Agent installed computer is backed up to a folder on the CTERA Portal Cloud Agent mode also supports Cloud Drive synchronization a subscription service that enables you to synchronize your portal cloud drive with a specific folder on the CTERA Agent
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18. exceptions the above requirements apply either way 8 Termination You may not propagate or modify a covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless and until the copyright holder explicitly and finally terminates your license and b permanently if the copyright holder fails to notify you of the violation by some reasonable means prior to 60 days after the cessation Moreover your license from a particular copyright holder is reinstated permanently if the copyright holder notifies you of the violation by some reasonable means this is the first time you have received notice of violation of this License for any work from that copyright holder and you cure the violation prior to 30 days after your receipt of the notice Termination of your rights under this section does not terminate the licenses of parties who have received copies or rights from you under this License If your rights have been terminated and not permanently reinstated you do not qualify to receive new licenses for the same material under section 10 9 Acceptance Not Required for Having Copies 148 CTERA Agent for
19. lt j My Invitations 2 Invite Guest G3 A gt upload eI SS root 4 C backupFolders a BES H C homeFolders mybackupdo F myfiles a C projectFolders a projects a public a G users 1 items 3 saral Logout Help 4 0 22 3 Navigate to the portal folder you selected in Selecting Cloud Folders for Synchronization on page 91 4 Manage the files as desired Configuring Event Log Settings You can configure settings for the CTERA appliance Event Log including log storage and the log level to display To configure Event Log settings 1 Doone ofthe following ad Inthe navigation pane click Advanced gt Log Settings amp When viewing any log category click Settings See Viewing Logs on page 97 CTERA Agent for Windows User Guide 5 95 5 Using the CTERA Agent in Cloud Agent Mode 96 The Log Settings page appears ctera CTERA Agent Main Log Settings Backup Options Advanced Remote Access Log Level Info a Log Viewer Cloud Backup Log Level rrors On v Log Settings 9 Log Errors Only Explorer Integration Regional Settings Save Revert Logout Help saral saral2 ctera ctera com 4 0 12 0 2 Complete the fields using the information in the following table 3 Click Save Table 9 Log Settings Fields In this field Log Level Select the minimum log level to display in the CTERA appliance Web interface For example if you select Critical t
20. the file folder is marked with the amp icon For information on configuring file level backup settings see Configuring File Level Backup Settings on page 31 amp To specify that a file or folder should not be backed up to the CTERA appliance right click on the desired file folder and click CTERA Agent gt Remove from backup The amp iconis removed from the file folder CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 Manually Starting Backup The CTERA Agent will automatically back up files applications and volumes to the CTERA appliance according to the schedule configured on the CTERA appliance If desired you can manually trigger backup at any time To manually start backup 14 Click the CTERA Agent tray icon in the notification area of the Windows taskbar The CTERA Agent screen appears x a CTERA Agent ctera File Level Backup Backup has not yet run Disk Level Backu Backup has not yet run Next backup will run in 23 hours 57 minutes admin c200 21ic6q 2 Next to the desired backup type click Backup now A progress bar appears and the number of files and bytes remaining for local backup are displayed The CTERA Agent backs up files to the CTERA appliance Stopping the Current Local Backup Operation To stop the current backup operation 1 Click the CTERA Agent tray icon in the notification area of the Windows taskbar The CTERA Agent screen appe
21. 72 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 Table 4 Backup Set Condition Operators Use this operator To do this begins with Include all files for which the parameter in the first column begins with the string in the third column This operator is relevant for the File Name File Path and File Type parameters only Include all files for which the parameter in the first column ends Include all files for which the parameter in the first column matches the string in the third column This operator is relevant for the File Name File Path and File with the string in the third column This operator is relevant for the File Name File Path and File Type parameters only Include all files for which the parameter in the first column contains the string in the third column This operator is relevant for the File Name File Path and File Type parameters only is one of Include all files for which the parameter in the first column is included in the set specified in the third column This operator is relevant for the File Name File Path and File Type parameters only Include all files whose size is less than the amount specified in the third column This operator is relevant for the File Size parameter only oe Include all files whose size is more than the amount specified in the third column This operator is relevant for the File Size parameter only
22. 82MB A Cloud Restore Browse 2 Next to the desired snapshot click Restore The Restore Files from Backup dialog box opens Restore Files from Backup This wizard will restore files from this device to TOSH Select the files and applications to restore Snapshot 53 Aug 17 2013 09 06PM Name Type Size Modified No results found Original Folder ost Fh 3 To view a folder s contents select the folder in the left pane The selected folder s contents appear in the right pane 4 Ineither pane select the check boxes next to the files and folders you want to restore 42 CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 For an explanation of the icons and check boxes next to each folder see Folder Icons page 36 5 If you want to restore files to a location other than the original location a Click in the Restore to Folder field The Folder Browser dialog box appears Folder Browser gt B C root b Select the folder to which you would like to restore the files c Click Close 6 Click Next The Restore In Progress screen appears with a progress bar x Restore in Progress Restoring The selected files and folders are restored 7 Click Finish CTERA Agent for Windows User Guide 43 4 Using the CTERA Agent in Appliance Mode Restoring Files from Disk Level Backup There are a number of ways to restore files from disk level backup amp Restore individual fi
23. Agent in Appliance Mode In this field Do this Destination Share Select the local CTERA appliance network share with which the files and folders from the CTERA Agent enabled computer should be backed up Subdirectories will automatically be created under this network share for each backed up folder Use SSL Connection Specify whether to use Secure Socket Layer SSL encryption for connections from the CTERA Agent to the CTERA appliance amp Enabled The CTERA Agent will use SSL amp Disabled The CTERA Agent will not use SSL amp Automatic The CTERA Agent will not use SSL when in the same LAN as the CTERA appliance and will use SSL when they are not in the same LAN as the CTERA appliance The default value is Automatic Allow user to configure the agent Select this option to allow CTERA Agent users to configure their own agent In order for CTERA Agent users to manage their own agents this option must be selected and the CTERA Agent users must have the Back up files and directories privilege on Windows By default Windows grants this privilege to users belonging to the Backup Operators and Administrators groups If the computer is in an Active Directory domain the Domain Administrators group also has this privilege by default To assign Back up files and directories privileges to a user do one of the following amp Add the user to the Backup Operators Administrators or Domain Ad
24. Agent in Cloud Agent Mode 5 Table 7 Throughput Control Fields In this field Do not throttle Throttle the Internet bandwidth usage Limit outgoing bandwidth to During these hours CTERA Agent for Windows User Guide Do this Choose this option to specify that throughput should not be restricted Choose this option to restrict the bandwidth used for cloud backups The rest of the fields on the page are enabled and you must complete them Type the maximum bandwidth to use for cloud backups in kilobytes per second Select this option to specify that the bandwidth used for cloud backups should be restricted only at specific times of the day Then use the drop down lists to specify the time range during which the bandwidth should be restricted Select to specify that the bandwidth used for cloud backups should be restricted only on specific days This can be any of the following J One or more specific days amp Every Day Bandwidth used for cloud backup will be restricted every day The default value is Every Day 87 5 Using the CTERA Agent in Cloud Agent Mode Enabling Disabling Remote Access You can enable and disable administration of this agent from the portal To enable remote access 1 Inthe navigation pane click Remote Access The Remote Access page appears A cT era CTERA Agent Main is One Remote Access Advanced Remote Access Ms 4 gt A R
25. At the bottom of the workspace the Selected Files field indicates the size of the files selected for backup The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation including backups from any other CTERA appliances included in your account 74 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 To disable an excluded set 1 In the navigation pane click Backup Options gt Exclude Sets The Exclude Sets page appears Next to the desired excluded set in the Enabled column clear the check box The excluded set is disabled At the bottom of the workspace the Selected Files field indicates the size of the files selected for backup The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation including backups from any other CTERA appliances included in your account Adding and Editing Excluded Sets To add or edit an excluded set 1 In the navigation pane click Backup Options gt Exclude Sets The Exclude Sets page appears Do one of the following amp To add anew excluded set click New amp To edit an existing excluded set click on its name The Backup Set Details Wizard opens displaying the Backup Set Details dialog box In the Backup Set Name field type the name of the backup set In the Comment field type a description of the backup set In the If fie
26. Backup Options Advanced v A Synchronization is Suspended Logout Help CTERA Agent amp saral saral2 ctera ctera com 4 0 12 0 CTERA Agent saral saral2 ctera ctera com 4 0 12 0 90 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 2 Click Unsuspend Cloud drive synchronization is no longer suspended and you can now configure the desired settings Selecting Cloud Folders for Synchronization You can specify which of the portal cloud folders should be synchronized with the CTERA appliance To select portal cloud folders for synchronization 1 Inthe navigation pane click Main gt Cloud Drive The Cloud Drive page appears 2 Click Settings The Cloud Drive Settings window opens displaying the Select Folders tab Cloud Drive Settings 7 Folders to synchronize Sj root V myfiles Settings li Select Folders Ed Advanced The Select Folders tab displays a tree of the folders in the portal cloud drive that are available to be synchronized 3 Expand the tree nodes and select the check box next to the portal cloud folder you want to synchronize with the CTERA appliance By default the selected portal cloud folder is synced to the path CTERA CTERA Agent CloudDrive under your system s ProgramData folder CTERA Agent for Windows User Guide 91 5 5 Using the CTERA Agent in Cloud Agent Mode 8 9 If you would like to map a different l
27. Click Finish 10 Restart the computer and allow it to boot normally To restore NTDS and or SYSVOL in Cloud Agent mode 1 Restart the computer 2 Press the F8 key The boot menu appears 3 Choose Directory Services Restore Mode Domain Controllers Only 4 Doone of the following In Windows 2003 Server log in using the restore mode administrator account In Windows 2008 Server log in using the local administrator account by specifying the following user name lt ComputerName gt Administrator 5 Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and click Restore CTERA Agent for Windows User Guide 131 6 Restoring System State Data NTDS and SYSVOL The Restore Files Wizard opens displaying the Select Files to Restore dialog box Restore Files Wizard x Select Files to Restore Select the backup to restore from then click Next fx Select All 5q Clear All _ E Applications hame E Hc No results found S vinpows hi VJNTDS E SystemState 6 Select the NTDS and or SYSVOL folder s 7 Click Next The Restore Files dialog box appears Restore Files Wizard Restore Files Restore selected files to the device 8 Choose Overwrite the destination file 9 Click Next 132 CTERA Agent for Windows User Guide Restoring System State Data NTDS and SYSVOL 6 The Wizard Completed screen appears 10 Click Finish 11 Restart the comput
28. Printers EQ Wind H E Admi Wew i Export List Help CTERA Agent for Windows User Guide 21 3 Centrally Installing CTERA Agent via Active Directory The Policy Templates window opens Policy Templates Look in E Agent on server2003 E F gt fa My Recent Documents Desktop ki El ctera domain offline adm io My Documents gr My Computer a E T My Network File name ctera agent adm gt Bea Places Files of type Policy Templates Cancel c Select the ctera agent adm file and click Open d The Enable CTERA Agent automatic deployment Properties dialog box opens i Group Policy Object Editor aixi File Action Yiew Help e m E B e m a Computer Configuration Software Si Enable CTERA Agent automatic deployment Properties Ea i b m Softwa nable CTERA Agent automatic deployment Enabled a e Windows Se Setting Explain reate a CIFS connection to the CTERA appliance using agent cr Disabled E A Administrat H E Window Enable CTERA Agent automatic de ent E System E Networ Not Configured 9 Printers Enabled i User Configural Disabled H Software S _ H E Windows Se Sign into server Jportal ctera mel H E Administrat Use the Fully Qualified DNS name of a CTERA portal or a CTERA appliar ss In the Sign into server field type the fully qualified DNS name of the CTERA Portal or appliance to which the CTERA Agent
29. Restore Suspend Seeding History v Last backup completed successfully 3 minutes 4 seconds ago E Logout Help amp saral saralteamectera com 4 0 12 0 2 Click Backup Now A progress bar appears and the files are backed up to cloud storage f _ ctera Main tice Cloud Backup Control Panel Cloud Drive Backup Options Advanced Backing up files Suspend Cancel History Y E S 993 5KB of 1 1MB sent 3 of 4 files 1 minute 47 seconds 172 0Kbit sec Backup Size 1 1MB 4 files E Logout Hep saral S saral2 ctera ctera com 4 0 12 0 3 To toggle the information displayed under the progress bar do one of the following CTERA Agent for Windows User Guide 83 s Using the CTERA Agent in Cloud Agent Mode amp To display the effective throughput in Kbit sec click the icon and then click Show effective throughput amp To display the bandwidth usage in bit sec click the icon and then click Show bandwidth usage Preparing a Backup Seeding Hard Drive 84 When you have a lot of information to back up the initial backup to the cloud can take a long time If your CTERA service provider offers a backup seeding service then you can speed up the initial backup by preparing a backup seeding hard drive that is is a drive that contains all of the files you want to include in your initial backup You then deliver the seeding drive to the ser
30. Services page in this field If you opened the appropriate ports on your firewall this will enable the CTERA Agent to back up from anywhere on the Internet See Opening Ports on Your Firewall on page 10 3 Inthe Username and Password fields type your user name and password on this appliance 4 Click Signin The following things happen ad The CTERA Agent connects to the CTERA appliance CTERA Agent for Windows User Guide 25 4 Using the CTERA Agent in Appliance Mode ad The CTERA Agent tray icon changes to E and the CTERA Agent screen opens x CTERA Agent ctera File Level Backup Backup has not yet run Disk Level Backu Backup has not yet run Next backup will run in 23 hours 57 minutes admin c200 21ic6q ad A shortcut to the files on the appliance is automatically created on your desktop sal Using the CTERA Agent Manager By default the CTERA Agent inherits settings from the global settings for all CTERA Agents If desired you can override the global settings as well as configure the following agent specific settings via the CTERA Agent Manager amp Enable file level backup for the agent Files and folders to back up during file level backup Applications to back up during file level backup Volumes to back up during disk level backup Configure system state backup Doo o amp Configure integration with Windows Explorer 26 CTERA Agent for Windows User Guide Using the CTERA Agent in A
31. Type as the condition parameter in the first column select is one of with as the condition operator in the second column and type avi mov mpg in the third column then the backup set will include all files with the extension avi mov and mpg To delete a condition click inits row Click Next The Select Folders dialog box appears This dialog box enables you to select the folders to which this backup set applies By default the root folder is selected meaning that the backup set applies to all files in all folders If desired you can select specific folders to which this backup set should apply For example you can create an backup set that contains all files that have the extension txt and reside in the folder sharel textfiles by entering txt in the previous dialog box and then choosing the folder sharel textfiles in this dialog box Expand the tree nodes to reveal the folders For an explanation of the icons and check boxes next to each folder see Folder Icons page 36 Select the check boxes next to the folders you want to include in the excluded set Click Next The Done screen appears Click Finish Tip i If you added a new excluded set it is automatically enabled CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 Deleting Excluded Sets To delete an excluded set 1 Inthe navigation pane click Backup Options gt Exclude Sets The Exclude Sets page appea
32. Web interface the Log In page appears Enter your username and password then click Log In CTERA Agent for Windows User Guide 27 4 Using the CTERA Agent in Appliance Mode The CTERA appliance Web interface opens displaying the CTERA Agent Manager CTERA Agent Editor Fan PC Online 2 F L 2 5 _ Connected IP j a Next file level backup will run in 23 hours 50 minutes Restore Q cance Backup Fe Last File level Backup Completed eo 4 days 22 hours ago Backed up 1 file out of 1 Transferred 5 04MB i Last Disk level Backup Failed About 5 minutes 33 seconds ago There is not enough free space on the backup 28 CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 Configuring the Agent Configuring General Settings To configure general settings 1 Inthe CTERA Agent Manager click the Settings tab The Settings tab appears CTERA Agent Editor 2 PC Online a F A Using the global settings Override Control Panel Destination Share Use SSL Connection Restore Allow user to configure the agent Backup Disk level Backup 2 Click Override to override the global general settings Tip A You can revert to global general settings at any time by clicking Use global settings 3 Complete the fields using the information in the following table 4 Click Save CTERA Agent for Windows User Guide 29 4 Using the CTERA
33. and propagate the contents of its contributor version In the following three paragraphs a patent license is any express agreement or commitment however denominated not to enforce a patent such as an express permission to practice a patent or covenant not to sue for patent infringement To grant such a patent license to a party means to make such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Source to be so available or 2 arrange to deprive yourself of the benefit of the patent license for this particular work or 3 arrange in a manner consistent with the requirements of this License to extend the patent license to downstream recipients Knowingly relying means you have actual knowledge that but for the patent license your conveying the covered work in a country or your recipient s use of the covered work in a country would infringe one or more identifiable patents in that country that you have reason to believe are valid If pursuant to or in connection with a single transaction or arrangement you convey or propagate by procuring conveyance of a covered work and grant a pat
34. appears 2 Click Cancel The current backup is canceled Suspending the Cloud Backup Service You can suspend the CTERA Cloud Backup service including amp The currently running backup amp All scheduled automatic backup Tip i Performing the following procedure is equivalent to suspending the Cloud Backup service via the CTERA Agent tray icon s right click menu To suspend the CTERA Cloud Backup service 1 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears 2 Click Suspend If a backup is currently running it is paused All future automatic backups are suspended 78 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 A message appears indicating that backup has been suspended Main CoudBeckp Cloud Backup Control Panel Cloud Drive Backup Options Advanced Backup is suspended j 1 Restore Seeding xf Last backup completed successfully O 17 minutes 36 seconds ago wv Restore completed successfully 12 minutes 27 seconds ago Logout Q Help A saral saral2 ctera ctera com 40 12 0 Resuming the Cloud Backup Service If the CTERA Cloud Backup service is suspended you can unsuspend it Tip i Performing the following procedure is equivalent to resuming the Cloud Backup service via the CTERA Agent tray icon s right click menu To resume the CTERA Cloud Backup service 1 Inthe navigation pane click Main gt Cloud Backup
35. backup took for the fle e h autre ngeeie Additional information about the event 100 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 Viewing Cloud Sync Logs To view Cloud Sync logs 1 Inthe navigation pane click Advanced gt Log Viewer The Log Viewer page appears 2 Inthe Select Topic drop down list select Cloud Sync The Cloud Sync logs appear ct ra CTERA Agent Main Cloud Sync 5 m Backup Options Select Topic E Cloud Sync Minimum Severity Q info hClear lt 5 Export to Excel Advanced Z Type Operation Direction File Name Path Start Time Duration Size Transf Remote Access i New Out New folder 2013 08 22 09 31 58 00 00 01 0 Bytes 0 Byte Log Viewer Log Settings Explorer Integration Regional Settings 4 uw b Page 1 rey Displaying logs 1 1 pe Q Help ES saral saral2 ctera ctera com 4 12 0 The following information is displayed CTERA Agent for Windows User Guide 101 5 Using the CTERA Agent in Cloud Agent Mode Table 15 Cloud Sync Log Fields This field Displays An icon indicating the log level See Log Levels page 98 Operation The synchronization operation performed J New Anew file or directory was created J Updated A file or directory was updated The synchronization operation s direction J In From the cloud drive to the local drive amp Out From the local drive to the cloud drive The name of the fil
36. backup will be marked with the amp icon in Windows Explorer Folders for which only part of the contents are selected for backup will be marked with the amp icon Notify user when backup started Select this option to display a pop up notification above the CTERA Agent tray icon when backup starts Notify user when backup ended Select this option to display a pop up notification above the CTERA Agent tray icon when backup ends selecting Files and Folders for File Level Backup 38 Tip i To allow end users to select files or folders to backup without assistance from an administrator select the Allow user to configure the agent check box in the global settings See your CTERA appliance s user guide Configuring Global Settings for All CTERA Agents If this option is not enabled files and folders for backup can only be configured by appliance administrators via the Web interface See your CTERA appliance s user guide Selecting Files and Folders for File Level Backup To select files and folders for file level backup using Windows Explorer integration 1 Open Windows Explorer and browse to the desired files and or folders 2 Doany of the following amp To specify that a file or folder should be backed up to the CTERA appliance right click on the desired file folder and click CTERA Agent gt Add to backup If the Display icons in Windows explorer check box is selected in the agent s file level backup settings
37. before Include all files whose last modification date is before the date specified in the third column This operator is relevant for the File Modified parameter only after Include all files whose last modification date is after the date specified in the third column This operator is relevant for the File Modified parameter only CTERA Agent for Windows User Guide 73 5 Using the CTERA Agent in Cloud Agent Mode Deleting Included Sets To delete an included set 1 Inthe navigation pane click Backup Options gt Backup Sets The Backup Sets page appears 2 Select the desired included set s name and click Delete A confirmation message appears 3 Click Yes The included set is deleted Enabling Disabling Excluded Sets In order for an excluded set to be used during backup operations it must be enabled To enable an excluded set 1 Inthe navigation pane click Backup Options gt Exclude Sets The Exclude Sets page appears Main Exclude Sets Backup Options Backup Files s Backup Sets Bi new Ei Ei Exclude Sets Name Enabled Comment Backup Applications D Scheie Temporary Files v Temporary files which usually do not require backup Throughput Advanced Selected Files 0 Bytes Cloud Storage Usage 50 6MB of 10 00GB 0 Logout amp Help amp saral saral2 ctera ctera com 4 0 12 0 2 Next to the desired excluded set in the Enabled column select the check box The excluded set is enabled
38. by mail Your email client opens a new message containing the invitation CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 6 Inthe To field fill in the email address of the person with whom you want to share the file folder 7 Click Send 8 Inthe Send Invitation dialog box click Close Viewing Active Guest Invitations To view active guest invitations 1 Browse the cloud drive folder online See Browsing the Cloud Drive Folder Online on page 116 2 Click My Invitations The My Invitations window opens My Invitations The following email invitations are currently valid Path Access Aug 16 2012 public Read Only Aug 16 2012 cloud my files Article docx Read Only For each invitation the information in the following table is displayed 3 To view an individual invitation select the desired invitation and then click View Invitation The Send Invitation dialog box opens displaying the invitation 4 Click Close CTERA Agent for Windows User Guide 123 5 Using the CTERA Agent in Cloud Agent Mode Table 19 Active Guest Invitations Information This field Displays The name of the user who sent the guest invitation This field only appears when viewing all guest invitations in the system The path to the shared file folder on the CTERA appliance The type of access granted to the invitation recipient Read Only or Expireson The date on which the gues
39. can only apply to the following groups users and computers Ge Authenticated Users Add Properties WHI Filtering This GPO is linked to the following WM filter n S O S In the Security Filtering area for each user or user group for which you would like to install CTERA Agent do the following 1 Click Add CTERA Agent for Windows User Guide 2 3 Centrally Installing CTERA Agent via Active Directory 3 The Select User Computer or Group dialog box appears Select User Computer or Group Ed Ed Select this object type User Group or Built in security principal Object Types From this location aacorp com Locations Enter the object name to select examples B Check Names Advanced Cancel In the Enter the object name to select area type the name of the user group To enable installing CTERA Agent for all users groups type Everyone Click OK g Inthe navigation pane right click on the policy you created then click Edit The Group Policy Management Editor opens g Group Policy Management Editor Sf x File Action view Help esmola fg Agent SR YDC QACORP COM Policy Computer Configuration i Ow E Agent SR DC QACORP COM Policy gt Policies C Preferences User Configuration F Policies gt Software Settings Softw
40. cloud mode Synchronization is bi directional Conflicts that may occur when a file has been modified on multiple sources are detected and automatically resolved by choosing the most recent version of the file On a computer with an older file version the file is moved to the cloud drive s conflicts folder called the conflicts trashcan Files in the conflicts trashcan are automatically deleted after a configurable time Tip i In order for conflict resolution to be performed correctly your computer clock must be synchronized with the CTERA Portal clock If there is more than one hour difference between the two clocks after taking into account timezone differences the agent will not synchronize the cloud drive folder CTERA Agent for Windows User Guide 89 5 Using the CTERA Agent in Cloud Agent Mode Suspending Unsuspending Cloud Drive Synchronization To suspend cloud drive synchronization 1 Inthe navigation pane click Main gt Cloud Drive The Cloud Drive page appears CT era Main Cloud Backup Cloud Drive Cloud Drive Backup Options fu OK deacons i Cloud Storage Usage N A Status Idle Suspend Settings Event Log fa Logout Help 2 Click Suspend Cloud drive synchronization is suspended To unsuspend cloud drive synchronization 1 Inthe navigation pane click Main gt Cloud Drive The Cloud Drive page appears EN ctera Main Cloud Backup Cloud Drive Cloud Drive
41. conditions stated below Sublicensing is not allowed section 10 makes it unnecessary 3 Protecting Users Legal Rights From Anti Circumvention Law No covered work shall be deemed part of an effective technological measure under any applicable law fulfilling obligations under article 11 of the WIPO copyright treaty adopted on 20 December 1996 or similar laws prohibiting or restricting circumvention of such measures When you convey a covered work you waive any legal power to forbid circumvention of technological measures to the extent such circumvention is effected by exercising rights under this License with respect to the covered work and you disclaim any intention to limit operation or modification of the work as a means of enforcing against the work s users your or third parties legal rights to forbid circumvention of technological measures 4 Conveying Verbatim Copies You may convey verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice keep intact all notices stating that this License and any non permissive terms added in accord with section 7 apply to the code keep intact all notices of the absence of any warranty and give all recipients a copy of this License along with the Program You may charge any price or no price for each copy that you convey and you may offer support or warranty protection f
42. copies of such a program whether gratis or for a fee you must pass on to the recipients the same freedoms that you received You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights Developers that use the GNU GPL protect your rights with two steps 1 assert copyright on the software and 2 offer you this License giving you legal permission to copy distribute and or modify it For the developers and authors protection the GPL clearly explains that there is no warranty for this free software For both users and authors sake the GPL requires that modified versions be marked as changed so that their problems will not be attributed erroneously to authors of previous versions Some devices are designed to deny users access to install or run modified versions of the software inside them although the manufacturer can do so This is fundamentally incompatible with the aim of protecting users freedom to change the software The systematic pattern of such abuse occurs in the area of products for individuals to use which is precisely where it is most unacceptable Therefore we have designed this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users 144 CTERA Agent for Windo
43. for Windows User Guide 45 4 Using the CTERA Agent in Appliance Mode To restore your computer using pre installed recovery options Tip i Use this procedure if your PC manufacturer pre installed recovery options on O A N O A A O your PC Restart your computer On operating systems other than Windows Vista this step must be performed by pressing the computer s power button Do one of the following amp If your computer has only one operating system installed press the F8 key while your computer is restarting You must press this key before the Windows logo appears It is recommended to press it repeatedly to ensure that you press it in time If you do not succeed in pressing the key before the Windows logo appears restart your computer and try again amp If your computer has more than one operating system installed select the desired operating system and then press F8 In the advanced boot options select Repair your computer Press Enter Select a keyboard layout Click Next Specify a user name Type the password Click OK Continue with Re imaging Your Computer on page 46 Re imaging Your Computer 46 This procedure is performed in the context of restoring your entire computer from disk level backup See Restoring the Entire Computer from Disk Level Backup on page 44 for information on the necessary steps preceding this procedure To re image your computer in Windows Vista 1
44. form provided that You meet the following conditions a You must give any other recipients of the Work or Derivative Works a copy of this License and b You must cause any modified files to carry prominent notices stating that You changed the files and c You must retain in the Source form of any Derivative Works that You distribute all copyright patent trademark and attribution notices from the Source form of the Work excluding those notices that do not pertain to any part of the Derivative Works and d If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE text file distributed as part of the Derivative Works within the Source form or documentation if provided along with the Derivative Works or within a display generated by the Derivative Works if and wherever such third party notices normally appear The contents of the NOTICE file are for informational purposes only and do not modify the License You may add Your own attribution notices within Derivative Works that You distribute alongside or as an addendum to the NOTICE text from the Work provided that such additional attribution notices cannot be construed as modifying the License You may add
45. from the original version or d Limiting the use for publicity purposes of names of licensors or authors of the material or e Declining to grant rights under trademark law for use of some trade names trademarks or service marks or f Requiring indemnification of licensors and authors of that material by anyone who conveys the material or modified versions of it with contractual assumptions of liability to the recipient for any liability that these contractual assumptions directly impose on those licensors and authors All other non permissive additional terms are considered further restrictions within the meaning of section 10 If the Program as you received it or any part of it contains a notice stating that it is governed by this License along with a term that is a further restriction you may remove that term If a license document contains a further restriction but permits relicensing or conveying under this License you may add to a covered work material governed by the terms of that license document provided that the further restriction does not survive such relicensing or conveying If you add terms to a covered work in accord with this section you must place in the relevant source files a statement of the additional terms that apply to those files or a notice indicating where to find the applicable terms Additional terms permissive or non permissive may be stated in the form of a separately written license or stated as
46. gt Devices page amp A backup folder is automatically created for this agent on the CTERA Portal amp If this is the first time this agent connects to the CTERA Portal the Initialization Required screen opens x pas CTERA Agent ctera a Initialization Required Use an automatically generated encryption key Use my own secret passphrase Secret Passphrase Re type Passphrase rafi rafi3 ctera mec gt Do one of the following amp To use an automatically generated encryption key to protect the created backup folder choose Use an automatically generated encryption key and then click Initialize amp To secure the backup folder with your own secret passphrase choose Use my own secret passphrase enter the desired passphrase in the Secret Passphrase and Re type Passphrase fields and then click Initialize Each time the agent connects to CTERA Portal you will need to enter this passphrase amp The CTERA Agent tray icon changes to Ea and the CTERA Agent screen opens x Cees CTERA Agent ctera Cloud Backup iih 55 minute Cloud Drive om y es a Open folder View online Next backup v ll run in 12 hours 6 minutes saral team ctera com amp A shortcut to the cloud drive folder is automatically created on your desktop pee r ma p CTERA Agent for Windows User Guide 61 5 Using the CTERA Agent in Cloud Agent Mode Using the CTERA Agent Web Interface In Cloud Agent mod
47. products not supplied by or on behalf of CTERA where such claim would not have arisen from the use of the Software standing alone ii compliance by CTERA with Your specifications iii any modification of the Software not made by or on behalf of CTERA where such claim would not have arisen but for such modification or iv where You continue an activity where such claim would not have arisen but for such activity after having received and had a commercially reasonable time to install modifications from CTERA that would have completely avoided the activity 10 4 Entire Liability This section 10 states the entire liability of CTERA and Your exclusive remedy for any proceedings or claims that the Software infringes or misappropriates a third party s intellectual property in respect of which CTERA chooses to provide indemnification 10 5 Requirements for Indemnity You agrees to provide CTERA with i prompt written notice of the IP Claim giving rise to CTERA s indemnity option hereunder ii sole control over the defense or settlement of such claim or action if CTERA so requests provided that CTERA shall not without Your prior written consent settle any such claim or action if such settlement contains a stipulation to or admission or acknowledgment of any liability or wrongdoing on Your part and iii reasonable information and assistance in the defense and or settlement any such claim or action at CTERA s option and expense 11 Miscellaneo
48. projects you can easily share files and folders with fellow workers Enter the details of your collaboration project below A Local Users v f Quick Search sri A Local Users V Quick Search see Add Name Permission Expiration c Select the desired user account or user group in the table The user account or user group appears in the Quick Search field d Click Add The user account or user group appears in the Project Member list 10 Inthe project member s row click the Permission field and do one of the following To specify that the member should be able to add edit and delete files and folders in this project select Read Write To specify that the member should only be able to view files and folders in this project select Read Only 11 To specify an expiration date for a member do the following a Inthe project member s row click the Expiration field and then click iB A calendar appears b Select the date on which the member s access should end The Expiration column is updated accordingly 12 To delete a project member click in the desired project member s row 13 Click Save CTERA Agent for Windows User Guide 119 5 Using the CTERA Agent in Cloud Agent Mode The project is added to the project share If the mail server is set up and email addresses are defined for the users you added as project members the CTERA appliance will send email notifications to the new project members inviting them t
49. responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License 8 Limitation of Liability In no event and under no legal theory whether in tort including negligence contract or otherwise unless required by applicable law such as deliberate and grossly negligent acts or agreed to in writing shall any Contributor be liable to You for damages including any direct indirect special incidental or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work including but not limited to damages for loss of goodwill work stoppage computer failure or malfunction or any and all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting a
50. restore If more than one system image is available and you re not sure which one to restore choose the most recent one Backups available for WIN B6SVSUOKUOH on Current time zone GMT 8 00 15 Select the desired date and time CTERA Agent for Windows User Guide 49 4 Using the CTERA Agent in Appliance Mode 16 Click Next The Choose additional restore options dialog box appears 3 Re image your computer Choose additional restore options M Format and repartition disks Select this to delete any existing partitions and reformat all disks Exclude disks on this computer to match the layout of the system image If you re unable to select an option above installing the drivers Install drivers for the disks you are restoring to might solve the problem Advanced lt e neas con 17 To format and repartition disks to match the source disk level backup image select the Format and repartition disks check box 18 To exclude specific disks from reformatting and repartitioning do the following Tip This step is optional and not recommended as it is preferable to reformat and repartition all disks a Click Exclude disks A dialog box appears Re image Your Computer n Select disks to exclude from the restore process These disks will not be formatted or repartitioned Disks C Virtual HD Disk 0 b Select the disks to exclude c Click OK 19 To configure adva
51. should connect e Click OK 22 CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode This chapter explains how to use CTERA Agents to perform local backup by connecting them to a CTERA appliance In This Chapter Workflow 23 Connecting the Agent to a CTERA Appliance 24 Using the CTERA Agent Manager 26 Selecting Files and Folders for File Level Backup 38 Manually Starting Backup 39 Stopping the Current Local Backup Operation 39 Suspending and Resuming Local Backup 39 Viewing the Agent Status 40 Viewing Agent Details 41 Disconnecting the Agent from a CTERA Appliance 41 Restoring Files from File Level Backup
52. shown in the following table which also shows which backup operations are supported by each operating system Operating System Supports Server Supports Disk Level Supports System Application Backup Backup State Backup Microsoft Windows XP C e Microsoft Windows 7 mam e e Microsoft Windows 8 Noes _ mem microsoft WindowsServer 2008 ves es NO CTERA Agent for Windows User Guide 2 Installing the CTERA Agent Microsoft Windows Server 2008 R2 Yes Microsoft Windows Server 2012 Noo Yes Opening Ports on Your Firewall In order to back up roaming PCs and remote offices outside your network in Appliance mode you must open your firewall for the network where the CTERA appliance is located to allow incoming TCP ports 995 and 873 to the CTERA appliance Installing the Agent To install the CTERA Agent 1 Inthe My Computers tab choose CTERA Agent for Windows then click Install The CTERA Agent installer is downloaded to your computer 2 Double click on the installer file The CTERA Agent Setup Wizard opens displaying the CTERA Agent Setup Wizard screen 4 CTERA Agent A GA SE Do CTERA Agent Setup Wizard CT S r a The installer will guide you through the steps required to install CTERA Agent on your computer WARNING This computer program is protected by copyright law and intemational treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal pen
53. since the last backup is displayed as well as an indication of whether the backup was successful Mousing over the backup result displays a tooltip with additional details about the backup amp Status bar Displays the amount of time remaining until the next automatic backup followed by username portal where username is your username for accessing the CTERA Portal and portal is the name of the CTERA Portal to which the CTERA Agent is currently connected The icon indicates that the CTERA Agent is in Cloud Agent mode Viewing Agent Details You can view CTERA Agent details including its version the operating system on which it is installed and copyright information To view CTERA Agent details 1 Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click About 110 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 The About CTERA Agent screen appears nm CTERA Agent ctera 2009 2013 CTERA Networks All rights reserved Operating System Microsoft Windows 7 Home Premium Agent Version 4 0 12 Edition Legal Information 2 To view the end user license agreement and services agreement click Legal Information 3 To close the window click OK Disconnecting the Agent from the CTERA Portal If desired you can disconnect the CTERA Agent from the CTERA Portal To disconnect the CTERA Agent from the CTERA Portal 1 Right click the CTE
54. with reasonable efforts You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License For example you may not impose a license fee royalty or other charge for exercise of rights granted under this License and you may not initiate litigation including a cross claim or counterclaim in a lawsuit alleging that any patent claim is infringed by making using selling offering for sale or importing the Program or any portion of it 11 Patents A contributor is a copyright holder who authorizes use under this License of the Program or a work on which the Program is based The work thus licensed is called the contributor s contributor version A contributor s essential patent claims are all patent claims owned or controlled by the contributor whether already acquired or hereafter acquired that would be infringed by some manner permitted by this License of making using or selling its contributor version but do not include claims that would be infringed only as a consequence of further modification of the contributor version For purposes of this definition control includes the right to grant patent sublicenses in a manner consistent with the requirements of this License Each contributor grants you a non exclusive worldwide royalty free patent license under the contributor s essential patent claims to make use sell offer for sale import and otherwise run modify
55. 6 Using the CTERA Agent Web Interface 62 V Viewing Access Logs e 104 Viewing Active Guest Invitations 126 Viewing Agent Details 41 113 Viewing Audit Logs 106 Viewing Cloud Backup Information 80 Viewing Cloud Backup Logs 81 98 100 Viewing Cloud Drive Synchronization Status e 95 Viewing Cloud Sync Logs 103 Viewing Logs e 97 99 107 108 Viewing System Logs e 99 Viewing the Agent Status 40 112 W Workflow e 23 59 Working with Backup Sets 66 68 CTERA Agent for Windows User Guide Index 155
56. ERA Appliance 24 Tip i You can use CTERA Agent for backing up remote sites or roaming employees To do so you must perform the following steps 1 Open your firewall for incoming TCP ports 995 and 873 to the CTERA appliance 2 If you do not have a fixed IP address you need to use the Dynamic DNS DDNS Service Go to the Cloud Services gt Status page in your CTERA appliance s Web interface and make sure that you are subscribed to the DDNS service Note the DNS address that was allocated to your appliance Enter this address in the Server field CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 To connect the CTERA Agent to the CTERA appliance 14 Click the CTERA Agent tray icon Ea in the notification area of the Windows taskbar Tip i In Windows 7 the CTERA Agent tray icon may be hidden In this case click on the white arrow in the notification area of the taskbar to reveal hidden icons 30 14 01 2011 Click to reveal hidden icons The Sign In window opens _ CTERA Agent ctera a Sign in Server Username Password 2 Inthe Server field do one of the following amp Type the CTERA appliance s IP address amp Type the CTERA appliance s host name as it appears in the Web interface s Main gt This Device page If your appliance is connected to CTERA Portal and subscribed to the Dynamic DNS service enter the appliance DNS name as it appears in the
57. File Bf kd create Ep BF Peter Late C Eg Boot Files EJ a COM Class Registration Database EJ at Registry E 2 sysvo Back Cancel 9 Click Browse and browse to the system state backup file The file appears in the Items to restore pane 10 Inthe Items to restore pane select System State 11 Click Next The Completing the Backup or Restore dialog box appears Backup or Restore Wizard xj Completing the Backup or Restore Wizard ou have created the following restore settings Restore from Backup bk created 87372011 at 12 04 4M Type File Restore to Original locations Existing files Do not replace To close this wizard and start the restore click Finish To specify additional restore options click Advanced Advanced Cancel lt Back 12 Click Finish 128 CTERA Agent for Windows User Guide Restoring System State Data NTDS and SYSVOL 6 The Restore Progress window opens and tracks the progress of system state restoration 2 x Cancel Restore Progress The restore is complete eee Jad Report as System Ste Tossed noaton cick Repot Bt Label NT Backup bk created 6 14 2071 at 10 35 4M Drive System State ate Restoring files to your computer Labet NTBackup bkf created 6 14 2011 at 10 35 AM Progress status Completed Elapsed Estimated remaining Elapsed Estimated remaining Time 1 sec 1 min 10 sec Time 2 min 31 se
58. HE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 16 Limitation of Liability IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MODIFIES AND OR CONVEYS THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 17 Interpretation of Sections 15 and 16 If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect according to their terms reviewing courts shall apply local law that most closely approximates an absolute waiver of all civil liability in connection with the Program unless a warranty or assumption of liability accompanies a copy of the Program in return for a fee 150 CTERA Agent for Windows User Guide Legal Information 8 Apache License Version 2 0 January 2004 http www apache org licenses TERMS AND CONDITIONS FOR USE REPRODUCTION AND DISTRIBUTION 1 Definitions License shall mean the terms and conditions for use reproduction and distribution as defined by S
59. IA DOCUMENTATION AND PROOF OF PAYMENT TO THE PARTY FROM WHOM IT WAS OBTAINED FOR A REFUND OF THE AMOUNT PAID PROVIDED THAT THE RETURN IS MADE WITHIN TEN 10 DAYS OF THE DATE OF PURCHASE 1 License to Use Software 1 1 Subject to proper payment to CTERA and Your compliance with the terms and conditions of this Agreement CTERA hereby grants You a non exclusive non sublicensable non transferable license to install and use the Software solely for Your internal business needs in accordance with the terms set forth in this Agreement and subject to any further restrictions in CTERA documentation and solely on the CTERA appliance on which CTERA installed the Software or for stand alone Software solely on a single computer running a validly licensed copy of the operating system for which the Software was designed You agree that except for the limited specific license rights granted in this section 1 You receive no license rights to the Software CTERA Agent for Windows User Guide 137 8 Legal Information 1 2 Unless otherwise authorized in writing by CTERA and to the extent otherwise provided in the applicable license for Free Programs as defined below You undertake not to and not to allow third parties to 1 sublicense lease rent loan or otherwise transfer the Software to any third party 2 decompile disassemble decrypt extract or otherwise reverse engineer or attempt to reconstruct or discover any source code of or any underly
60. M v Ac Name Type Size Modified No results found Original Folder 3 Inthe Snapshot drop down list select the date and time of the snapshot from which you want to restore files 4 Specify which files and folders you want to restore by doing any of the following To select individual files and folders 1 Inthe left pane expand the nodes and click on the desired folders The folder contents appear in the right pane 2 Select the check boxes next to the desired folders and files For an explanation of the icons and check boxes next to each folder see Folder Icons page 36 To select all files click Select All To un select all files click Clear All 5 If you want to restore files to a location other than the original location 112 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 a Click in the Restore to Folder field The Folder Browser dialog box appears Folder Browser gt J root b Select the folder to which you would like to restore the files c Click Close 6 Click Next The Restore Files dialog box appears Restore Files Wizard 2 Restore Files Restore selected files to the device 7 Specify how the CTERA appliance should handle files that exist both on your drive and in the selected backup by doing one of the following To specify that the files on your drive should be overwritten by the files in the backup choose Overwrite the destination file To speci
61. Mode e 4 CTERA Agent Licensing Cloud Mode 5 CTERA End User License Agreement 141 D Deleting Active Guest Invitations 128 Deleting Excluded Sets 78 Deleting Included Sets 75 Deleting Projects 124 Disconnecting the Agent from a CTERA Appliance e 41 Disconnecting the Agent from the CTERA Portal e 113 E Editing Projects 123 Enabling Disabling Excluded Sets 75 Enabling Disabling Included Sets 68 Enabling Disabling Remote Access e 60 89 Exporting Logs 108 F Filtering Logs 107 G GNU GENERAL PUBLIC LICENSE e 145 GNU GENERAL PUBLIC LICENSE 3 148 153 Index Installing the Agent e 10 23 59 Installing the CTERA Agent e 9 Introduction e 3 L Legal Information 2 141 Logging Out of the CTERA Agent Web Interface 87 Managing Files and Folders on the Cloud Drive e 96 Manually Starting Backup e 39 110 Manually Starting Cloud Backup 66 84 110 N Navigating Between Table Pages 65 O Opening Ports on Your Firewall e 10 25 P Preparing a Backup Seeding Hard Drive 85 R Refreshing Table Contents 65 Re imaging Your Computer 46 47 Requirements e 9 Restoring Files and Folders from the Cloud Backup Control Panel e 114 130 Restoring Files from Cloud Backup 114 Restoring Files from Disk Level Backup 6 44 Restoring Files from File Level Backup 42 130 Restoring from a System State Backup on Windows 2003 Server SP2 e 7 129 Restoring Ind
62. NOR ANY OF ITS LICENSORS AND RESELLERS SHALL BE LIABLE TO YOU FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES EVEN IF CTERA ITS LICENSORS OR RESELLERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN CONNECTION WITH THIS AGREEMENT INCLUDING WITHOUT LIMITATION ANY SUCH DAMAGES RESULTING FROM i THE USE OR THE INABILITY TO USE THE SOFTWARE ii THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR iii UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT IN ANY CASE AND WITHOUT DEROGATING FROM THE ABOVE TO THE EXTENT THAT THE AFOREMENTIONED LIMITATION OF LIABILITY SHALL NOT BE ENFORCEABLE CTERA S AGGREGATE LIABILITY UNDER THIS AGREEMENT AND ANY OTHER AGREEMENT BETWEEN CTERA AND YOU SHALL BE LIMITED TO THE LOWER OF I THE AMOUNT ACTUALLY PAID BY YOU TO CTERA FOR THE SOFTWARE WHICH IS THE SUBJECT MATTER OF THE CLAIM OR II US 1 000 000 THE SOFTWARE IS NOT INTENDED FOR USE IN CONNECTION WITH ANY INHERENTLY DANGEROUS APPLICATION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ACCORDINGLY SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS THIS SECTION CONSTITUTES A CONTRACT FOR THE BENEFIT OF EACH OF CTERA S LICENSORS RESELLERS AND DISTRIBUTORS 9 Indemnification by You 9 1 You shall indemnify defend and hold CTERA its affiliates and li
63. RA Notwithstanding CTERA s disclaimer of any warranty of non infringement as set forth in Section 7 above in special circumstances in CTERA s sole discretion CTERA may choose to indemnify You in accordance with the provisions of this Section 10 10 1 Indemnification CTERA may defend or settle at its option and expense any action brought by a third party against You only to the extent such action arises from any third party claim brought against You alleging that the Software infringes any patent copyright trademark trade secret or other intellectual property right of any third party the IP Claim and may pay all costs liabilities damages and legal fees finally awarded against You in or paid in settlement of such action 10 2 Remedy by CTERA In the event that any Software or portion thereof is held or in CTERA s reasonable opinion may be held to constitute an infringement CTERA at its option and expense may either i obtain for You the right to continue to use such Software as contemplated herein ii modify such Software so that it becomes non infringing but without materially altering its functionality iii replace such Software with a functionally equivalent non infringing Product or iv terminate this Agreement and provide you with a refund of the amount paid for the infringing Software 10 3 Exceptions The foregoing does not apply to claims to the extent arising from i the combination of a Software with other
64. RA Agent tray icon in the notification area of the Windows taskbar and click Sign out A confirmation message appears 2 Click OK The CTERA Agent disconnects from the CTERA Portal Restoring Files from Cloud Backup Restoring Files and Folders from the Cloud Backup Control Panel You can restore individual files or folders that were backed up to cloud storage Alternatively you can simultaneously restore all backed up files and folders in order to roll back your disk contents to a previous point in time Note that if the same files already exist on your computer they will be overwritten with the files you selected for restoration Files that have been deleted since the date of the selected files will be recreated Files that exist on your computer but which do not exist in cloud storage or were not selected for restoration will not be affected To restore files the CTERA Agent must be connected to the CTERA Portal To restore backed up files from the Cloud Backup Control Panel 1 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears CTERA Agent for Windows User Guide 111 5 Using the CTERA Agent in Cloud Agent Mode 2 Click Restore The Restore Files Wizard opens displaying the Select Files to Restore dialog box Restore Files Wizard gt Select Files to Restore Select the backup to restore from then click Next i Select All a Clear All Snapshot Aug 20 21 54 P
65. User Guide CTERA Agent for Windows september 2013 Version 4 0 f ctera Copyright 2009 2013 CTERA Networks Ltd All rights reserved No part of this document may be reproduced in any form or by any means without written permission from CTERA Networks Ltd Information in this document is subject to change without notice and does not represent a commitment on part of CTERA Networks Ltd CTERA C200 C400 C800 P1200 CloudPlug NEXT3 Cloud Attached Storage and Virtual Cloud Drive are trademarks service marks or registered trademarks of CTERA Networks Ltd All other product names mentioned herein are trademarks or registered trademarks of their respective owners The products described in this document are protected by U S patents foreign patents or pending applications Tip i For legal information and for the end user license agreement refer to Legal Information on page 137 in this guide Contents Introduction 3 About Cloud Attached Storage 3 About the CTERA Agent 3 CTERA Agent Licensing Appliance Mode 4 CTERA Agent Licensing Cloud Mode 5 Suppo
66. V Detais A description of the event Client IP The IP address from which the user triggered the event Additional information about the event CTERA Agent for Windows User Guide 103 5 Using the CTERA Agent in Cloud Agent Mode Viewing Audit Logs To view Audit logs 1 Inthe navigation pane click Advanced gt Log Viewer The Log Viewer page appears 2 Inthe Select Topic drop down list select Audit The Audit logs appear An ctera Main Backup Options Advanced Remote Access Log Viewer Log Settings Explorer Integration Regional Settings te Logout amp Help CTERA Agent Audit Select Topic Audity Minimum Severity infor 54Clear 5 Export to Excel Action Date User Type Target More Info No results found 4 TT my 4 Page 1 wz No logs to display 9 saral saral2 ctera ctera ccom 4 0 12 0 The following information is displayed Table 17 Audit Log Fields This field 104 Displays The action type See Audit Log Action Types page 105 The date and time at which the event occurred The user who performed the action The type of setting that was affected by the action For example if user JohnS was deleted this column displays Users The object that was affected by the action For example if user JohnS was deleted this column displays Johns Additional information about the event CTERA Agent for Windows User Guide Usi
67. Windows User Guide Legal Information 8 You are not required to accept this License in order to receive or run a copy of the Program Ancillary propagation of a covered work occurring solely as a consequence of using peer to peer transmission to receive a copy likewise does not require acceptance However nothing other than this License grants you permission to propagate or modify any covered work These actions infringe copyright if you do not accept this License Therefore by modifying or propagating a covered work you indicate your acceptance of this License to do so 10 Automatic Licensing of Downstream Recipients Each time you convey a covered work the recipient automatically receives a license from the original licensors to run modify and propagate that work subject to this License You are not responsible for enforcing compliance by third parties with this License An entity transaction is a transaction transferring control of an organization or substantially all assets of one or subdividing an organization or merging organizations If propagation of a covered work results from an entity transaction each party to that transaction who receives a copy of the work also receives whatever licenses to the work the party s predecessor in interest had or could give under the previous paragraph plus a right to possession of the Corresponding Source of the work from the predecessor in interest if the predecessor has it or can get it
68. Windows User Guide 17 3 Centrally Installing CTERA Agent via Active Directory f 18 This console enables you to create domain wide policies or policies for specific organizational units In the navigation pane right click on the domain or organizational unit for which you want to create the policy then click Create a new GPO in this domain and Link it here The New GPO dialog box appears Name New Group Policy Object Source Starter GPO none Cancel In the Name field type a name for the policy For example Agent 3 0 Click OK In the navigation pane click on the policy you created The policy appears in the right pane amp Group Policy Management Pd x File Action View Window Help la E es m od HE is Group Policy Management A Forest qacorp com Agent E 34 Domains Scope Details Settings Delegation 4 gacorp com Links m Agent Display links in this location a a Default Domain Policy qacorp com CTERAOU The following sites domains and OUs are linked to this GPO Location Enforced Link Enabled Path o o ooo 34 gacorp com No Yes qacorp com Group Policy Objects WMI Filters z Starter GPOs Sites 5E Group Policy Modeling E3 Group Policy Results F Domain Controllers Security Filtering The settings in this GPO
69. Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use reproduction or distribution of Your modifications or for any such Derivative Works as a whole provided Your use reproduction and distribution of the Work otherwise complies with the conditions stated in this License 5 Submission of Contributions Unless You explicitly state otherwise any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License without any additional terms or conditions Notwithstanding the above nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions 6 Trademarks This License does not grant permission to use the trade names trademarks service marks or product names of the Licensor except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file 7 Disclaimer of Warranty Unless required by applicable law or agreed to in writing Licensor provides the Work and each Contributor provides its Contributions on an AS IS BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND either express or implied including without limitation any warranties or conditions of TITLE NON INFRINGEMENT MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE You are solely
70. able work include anything other than the work as a whole that a is included in the normal form of packaging a Major Component but which is not part of that Major Component and b serves only to enable use of the work with that Major Component or to implement a Standard Interface for which an implementation is available to the public in source code form A Major Component in this context means a major essential component kernel window system and so on of the specific operating system if any on which the executable work runs or a compiler used to produce the work or an object code interpreter used to run it The Corresponding Source for a work in object code form means all the source code needed to generate install and for an executable work run the object code and to modify the work including scripts to control those activities However it does not include the work s System Libraries or general purpose tools or generally available free programs which are used unmodified in performing those activities but which are not part of the work For example Corresponding Source includes interface definition files associated with source files for the work and the source code for shared libraries and dynamically linked subprograms that the work is specifically designed to require such as by intimate data communication or control flow between those subprograms and other parts of the work The Corresponding Source need not include an
71. ackup set select at least one of the conditions is true 6 Define the desired conditions for a file to be included in the backup set by doing the following for each condition a Click Add condition CTERA Agent for Windows User Guide 69 5 Using the CTERA Agent in Cloud Agent Mode A row appears in the table Backup Set Details x i Backup Set Details Enter the details of this backup set then click Next all of the conditions are true ee Add condition Select b Click Select then select the desired condition parameter from the drop down list c Inthe second column click Select then select the desired condition operator from the drop down list See Backup Set Condition Operators page 73 d Clickin the third column and complete the condition If the parameter is File Size type the desired file size and unit If the parameter is File Modified click E and choose the desired date For all other parameters type the desired free text value For example if you select File Name as the condition parameter in the first column select begins with as the condition operator in the second column and type Work 123 in the third column then the backup set will include all files whose names begin with Work 123 Likewise if you select File Type as the condition parameter in the first column select is one of with as the condition operator in the second column and type avi mov mpg in the thir
72. all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty or else saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on th
73. alties and will be prosecuted to the maximum extent possible under the law 3 Click Next 10 CTERA Agent for Windows User Guide Installing the CTERA Agent 2 The License Agreement dialog box appears Please take a moment to read the license agreement now lf you accept the terms below click l Agree then Next Otherwise click Cancel A This End User License and Services Agreement the Agreement by and between the individual installing and using the Product and or using the Services as such terms are defined below and any legal entity on whose behalf such individual is acting collectively You or you and CTERA Networks Ltd CTERA governs your use of the Product distributed with this Agreement together with any associated media computer software and all accompanying manuals and other documentation and together with all enhancements tinqrades and extensions theretn that Agree vr 4 Choose Agree 5 Click Next The Select Installation Folder dialog box appears Select Installation Folder The installer will install CTERA Agent to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse Folder C Program Files x96 CTERA CTERA Agent 6 Click Browse and browse to the folder in where the CTERA Agent should be installed 7 Click Next CTERA Agent for Windows User Guide 11 2 In
74. an suspend backup for a CTERA Agent including amp The currently running backup for the CTERA Agent J All scheduled automatic backups for the CTERA Agent Tip Backup can also be suspended and resumed via the CTERA Agent Web interface i See Suspending the Cloud Backup Service on page 78 and Resuming the Cloud Backup Service on page 79 To suspend backup amp Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Suspend If backup is currently running it is paused All future automatic backups for the CTERA Agent are suspended To resume backup ad Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Unsuspend Backup resumes Viewing the Agent Status To view the CTERA Agent s status amp Click the CTERA Agent tray icon in the notification area of the Windows taskbar CTERA Agent for Windows User Guide 109 5 Using the CTERA Agent in Cloud Agent Mode The CTERA Agent screen appears X Main oc an CTERA Agent ctera Cloud Backup at 17h 1 mmi tee sni Cloud Drive fi 7 a Open folder View online Status bar T Next backup will run in 12 hours 6 minutes The screen is composed of the following parts amp Main frame Displays the available types of backup along with controls for performing these backups and restoring from the created backup files Under each type of backup the amount of time
75. ansaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the ability to install modified object code on the User Product for example the work has been installed in ROM The requirement to provide Installation Information does not include a requirement to continue to provide support service warranty or updates for a work that has been modified or installed by the recipient or for the User Product in which it has been modified or installed Access to a network may be denied when the modification itself materially and adversely affects the operation of the network or violates the rules and protocols for communication across the network Corresponding Source conveyed and Installation Information provided in accord with this section must be in a format that is publicly documented and with an implementation available to the public in source code form and must require no special password or key for unpacking reading or copying 7 Additional Terms CTERA Agent for Windows User Guide 147 8 Legal Information Additional permissions are terms that supplement the terms of this License by making exceptions from one or more of its
76. are 5 Acceptable Use and Conduct You shall use the Software in compliance with all applicable laws ordinances rules and regulations shall not violate or attempt to violate CTERA s system or network security and shall not misuse the Software in any way You shall be responsible for Your conduct while using the Software 138 CTERA Agent for Windows User Guide Legal Information 8 6 Term and Termination CTERA shall have the right to terminate this Agreement at any time due to Your breach of this Agreement by providing You with a written notice Upon CTERA s termination of this Agreement You shall not be entitled to any compensation reimbursement or damages of any kind You shall have the right to terminate this Agreement at any time due to CTERA s breach of this Agreement by providing CTERA with a written notice You agree that upon termination or expiration of this Agreement for any reason You will cease using the Software and either destroy all copies of the Software and CTERA documentation or return them to CTERA The provisions of this Agreement other than the license granted in section 1 License to User Software shall survive termination 7 Disclaimer of Warranties THE SOFTWARE IS PROVIDED AS IS CTERA AND CTERA S LICENSORS AND RESELLERS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHETHER EXPRESS IMPLIED STATUTORY OR OTHERWISE WITH RESPECT TO THE SOFTWARE EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW
77. are installation C Windows Settings Administrative Templates Policy definitions ADMX files retrieved From the local machine C Preferences Name Computer Configuration g amp User Configuration Select an item to view its description Extended A Standard h Inthe navigation pane expand User Configuration gt Policies gt Software Settings Right click Software Installations then click New gt Package CTERA Agent for Windows User Guide 19 3 Centrally Installing CTERA Agent via Active Directory The Open dialog box appears aS Network SRYDC Agent v Search Agent 2 Organize New folder z A Wr Favorites Name Date modified Type Size MB Desktop B CTERA Backup gent 3 0 24 msi 9 8 2011 1 08 4M Windows Installer P Jy Downloads Recent Places Libraries 5 Documents a Music b Pictures videos JE Computer ci Network File name CTERA BackupAgent 3 0 24 msi Windows Installer packages r omes 4 j Specify the network location of the shared folder containing the CTERA Agent installation file which you created in step 1 You can view the network location of the shared folder in the folder s Properties dialog box in the Sharing tab n Agent Properties xi General Sharing Security Previous Versions Customize Network File and Folder Sharing p Agent A Shared Network Path WSRYDC Agent Advanced Sharing
78. ars with a progress bar 2 Click Cancel The current backup operation is stopped Suspending and Resuming Local Backup You can suspend local backup for a CTERA Agent including amp The currently running local backup for the CTERA Agent amp All scheduled automatic local backups for the CTERA Agent CTERA Agent for Windows User Guide 39 Using the CTERA Agent in Appliance Mode To suspend local backup amp Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Suspend If local backup is currently running it is paused All future automatic backups for the CTERA Agent are suspended To resume local backup amp Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Unsuspend Local backup resumes Viewing the Agent Status 40 To view the CTERA Agent s status amp Click the CTERA Agent tray icon in the notification area of the Windows taskbar The CTERA Agent screen appears w cf _ CTERA Agent ct fa File Level Backup i Main Frame w Completed successfully aCKUP Mow Restore Disk Level Backu Backup has not yet Status Bar The screen is composed of the following parts amp Main frame Displays the available types of backup along with controls for performing these backups and restoring from the created backup files Under each type of backup the amount of time since the last backup is displayed as well
79. as an indication of whether the backup was successful Mousing over the backup result displays a tooltip with additional details about the backup amp Status bar Displays the amount of time remaining until the next automatic backup followed by username appliance where username is your username for accessing the CTERA appliance appliance is the name of the CTERA appliance to which the CTERA Agent is currently connected The icon indicates that the CTERA Agent is in Appliance mode CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 Viewing Agent Details You can view CTERA Agent details including its version the operating system on which it is installed and copyright information To view CTERA Agent details 1 Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click About The About CTERA Agent screen appears c CTERA Agent ctera 2009 2013 CTERA Networks All rights reserved Agent Version 4 0 12 Operating System Microsoft Windows 7 Home Premium Edition Legal Information 2 To view the end user license agreement and services agreement click Legal Information 3 To close the window click OK Disconnecting the Agent from a CTERA Appliance If desired you can disconnect the CTERA Agent from a CTERA appliance To disconnect the CTERA Agent from a CTERA appliance 1 Right click the CTERA Agent tray icon in the notification a
80. c Processing System State ES 4S4 S TEM Sado meadrh1 5 dll pete Eee ed Files o Processed Estimated S 2 580 2 580 Files 34 2 580 Bytes 544 835 203 521 315 379 Bytes 7 306 719 521 315 379 13 Once restoration is complete click Close A message appears asking whether you want to restart the computer 14 Click Yes 15 Allow the computer to boot normally and log in with the domain administrator account Once Windows has finished starting up a message appears asking whether you want to restart the computer 16 Click Yes Restoring NTDS Active Directory and SYSVOL Applications on Windows 2003 2008 Server The following procedure can be used to restore NTDS Active Directory SYSVOL or both simultaneously to the same server To restore NTDS and or SYSVOL in Appliance mode 1 Restart the computer 2 Press the F8 key The boot menu appears 3 Choose Directory Services Restore Mode Domain Controllers Only 4 Doone of the following lt 1 In Windows 2003 Server log in using the restore mode administrator account CTERA Agent for Windows User Guide 129 6 Restoring System State Data NTDS and SYSVOL In Windows 2008 Server log in using the local administrator account by specifying the following user name lt ComputerName gt Administrator 5 Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and click Restore The CTERA Agent Manager open
81. cable copyright law except executing it on a computer or modifying a private copy Propagation includes copying distribution with or without modification making available to the public and in some countries other activities as well To convey a work means any kind of propagation that enables other parties to make or receive copies Mere interaction with a user through a computer network with no transfer of a copy is not conveying An interactive user interface displays Appropriate Legal Notices to the extent that it includes a convenient and prominently visible feature that 1 displays an appropriate copyright notice and 2 tells the user that there is no warranty for the work except to the extent that warranties are provided that licensees may convey the work under this License and how to view a copy of this License If the interface presents a list of user commands or options such as a menu a prominent item in the list meets this criterion 1 Source Code The source code for a work means the preferred form of the work for making modifications to it Object code means any non source form of a work A Standard Interface means an interface that either is an official standard defined by a recognized standards body or in the case of interfaces specified for a particular programming language one that is widely used among developers working in that language The System Libraries of an execut
82. censors each of its and their business partners and each of its and their respective employees officers directors and representatives harmless from and against any and all claims losses damages liabilities judgments penalties fines costs and expenses including reasonable attorney fees arising out of or in connection with any claim arising out of i Your use of the Software in a manner not authorized by this Agreement and or in violation of the applicable restrictions and or applicable law ii Your violation of any term or condition of this Agreement or any applicable additional policies or iii Your or Your employees or personnel s negligence or willful misconduct CTERA Agent for Windows User Guide 139 8 Legal Information 9 2 CTERA shall promptly notify You of any claim subject to indemnification provided that CTERA s failure to do so shall not affect Your obligations hereunder except to the extent that CTERA s failure to promptly notify You materially delays or prejudices Your ability to defend the claim At CTERA s option You will have the right to defend against any such claim with counsel of Your own choosing subject to CTERA s written consent and to settle such claim as You deem appropriate provided that You shall not enter into any settlement without CTERA s prior written consent and provided that CTERA may at any time elect to take over control of the defense and settlement of the claim 10 Indemnification by CTE
83. cked up The Local Disk Space Usage field indicates the amount of used space on the disk after the next local backup operation out of the total amount of space available on the disk CTERA Agent for Windows User Guide 33 4 Using the CTERA Agent in Appliance Mode Table 1 File Level Backup Tab Fields In this field Do this Manual Only Choose this option to disable automatic backups Periodically Choose this option to specify that automatic backups should be performed every certain number of hours The Start Every field is enabled and you must complete it Start Every Use the arrows to specify the interval between backups in hours Specific Time Choose this option to specify that automatic backups should be performed at a certain hour on certain days The Start Time and On Days fields are enabled and you must complete them Select the hour at which backups should start On Days Specify on which days backups should occur by selecting the relevant check boxes or clicking Every Day 34 CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 Configuring Disk Level Backup Settings To configure disk level backup settings 1 Inthe CTERA Agent Manager click the Disk level Backup tab The Disk level Backup tab appears CTERA Agent Editor x PC Online amp 2 p Q Using the global settings E Override T l Control Panel Every 24 hours m All Volumes G0 Sta
84. conditions Additional permissions that are applicable to the entire Program shall be treated as though they were included in this License to the extent that they are valid under applicable law If additional permissions apply only to part of the Program that part may be used separately under those permissions but the entire Program remains governed by this License without regard to the additional permissions When you convey a copy of a covered work you may at your option remove any additional permissions from that copy or from any part of it Additional permissions may be written to require their own removal in certain cases when you modify the work You may place additional permissions on material added by you to a covered work for which you have or can give appropriate copyright permission Notwithstanding any other provision of this License for material you add to a covered work you may if authorized by the copyright holders of that material supplement the terms of this License with terms a Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License or b Requiring preservation of specified reasonable legal notices or author attributions in that material or in the Appropriate Legal Notices displayed by works containing it or c Prohibiting misrepresentation of the origin of that material or requiring that modified versions of such material be marked in reasonable ways as different
85. ct select Read Write CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 lt 3 To specify that the member should only be able to view files and folders in this project select Read Only amp To specify that the member should bot be able to view files and folders in this project select None 8 To delete a project member click in the desired project member s row 9 Click Save The project is added to the project share If the mail server is set up and email addresses are defined for the users you added as project members the CTERA appliance will send email notifications to the new project members inviting them to collaborate on the project Deleting Projects To delete a collaboration project 1 Browse the cloud drive folder online See Browsing the Cloud Drive Folder Online on page 116 2 Navigate tothe projects share 3 Select the project 4 Click Actions and then click Delete A confirmation message appears 5 Click Yes The project is deleted Sharing Files with Guest Invitations You can share files and folders in your cloud drive folder with other people both inside and outside your network by sending them a guest invitation for the desired files folders The guest invitation includes a URL The URL contains a special code which when clicked allows the invitee to view or edit the files folders from anywhere using a Web based file manager Upon clicking the URL or path in
86. d column without the quotation marks then the backup set will include all files with the extension avi mov and mpg 7 To delete a condition click inits row 8 Click Next 70 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 The Select Folders dialog box appears Backup Set Details gt lt Select Folders Select folders to include in this backup set Bf Z All volumes This dialog box enables you to select the folders to which this backup set applies By default the root folder is selected meaning that the backup set applies to all files in all folders If desired you can select specific folders to which this backup set should apply For example you can create an backup set that contains all files that have the extension txt and reside in the folder sharel textfiles by entering txt in the previous dialog box and then choosing the folder sharel textfiles in this dialog box 9 Expand the tree nodes to reveal the folders For an explanation of the icons and check boxes next to each folder see Folder Icons page 36 10 Select the check boxes next to the folders you want to include in the included set 11 Click Next CTERA Agent for Windows User Guide 71 5 Using the CTERA Agent in Cloud Agent Mode The Done screen appears iii Set Details x Done 12 Click Finish Tip If you added a new included set it is automatically enabled
87. display 550MB Working with Backup Sets A backup set represents a group of files with certain file extensions and or located in certain folders For example a set called My Music may include all files with the extensions wav and mp3 that are located in the folder My Documents gt Music There are two types of backup sets J Included sets Files that should be included in each backup amp Excluded sets Files that should be excluded from each backup You can use backup sets to fully customize backup operations For example if you did not select the My Documents folder for backup but you want to back up all of the PDF files in this folder you would define an included set that includes all files that are located in the My Documents folder and have the file extension pdf Conversely if you selected the My Documents folder for backup but you do not want to back up PDF files in this folder you would define an excluded set that includes all files that are located in the My Documents folder and have the file extension pdf Tip For information on the order in which the CTERA appliance processes included i sets excluded sets and selected folders see your CTERA appliance s user guide How Can I Control the Scope of Backup Operations Enabling Disabling Included Sets In order for an included set to be used during backup operations it must be enabled To enable an included set 1 Inthe navigation pane click Backu
88. distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above 142 CTERA Agent for Windows User Guide Legal Information 8 The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically termi
89. e the CTERA Agent includes a Web interface in which you can do the following amp Configure and use the Cloud Backup service for file level backup and system state backup ad Enable disable remote access amp Monitor your CTERA Agent via logs Connecting to the CTERA Agent Web Interface In order to access the CTERA Agent Web interface a user must have the Back up files and directories privilege On Windows users in the groups Administrators Backup Operators and Domain Administrators have this privilege by default To allow a user who does not belong to one of these groups to access the CTERA Agent Web interface do the following Open the Microsoft Management Console MMC and in the Local Security Policy snap in under User Rights Assignment assign the user the Backup files and directories privilege To connect to the CTERA Agent Web interface amp Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Settings amp If the currently logged in user account does not have sufficient credentials to manage the CTERA Agent a Login page appears Enter the user name and password of an administrator or backup operator on this machine 62 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode amp The CTERA Agent Web interface opens in your Web browser displaying the Control Panel page Main ances Cloud Backup Control Panel Clo
90. e Mode Domain Controllers Only 4 Login using the local administrator account 5 Inthe START menu click Programs gt Accessories gt System Tools gt Backup 126 CTERA Agent for Windows User Guide Restoring System State Data NTDS and SYSVOL 6 The Backup or Restore Wizard opens Backup or Restore Wizard Welcome to the Backup or Restore Wizard This wizard helps you back up or restore the files and settings on Your computer IF you prefer You can switch to Advanced Mode to change the settings used for backup or restore This option i recommended for advanced users only To continue click Mert Back Cancel 6 Click Next The Backup or Restore dialog box appears Backup or Restore Wizard Backup or Restore Tou can back up files and settings or restore them from a previous backup What do you want to do Back up files and settings f Restore files and settings CaSO ADO a0 a E e T Back Cancel 7 Choose Restore files and settings 8 Click Next CTERA Agent for Windows User Guide 127 6 Restoring System State Data NTDS and SYSVOL The What to Restore dialog box appears Backup or Restore Wizard What to Restore You can restore any combination of drives folders or files gt Double click an item on the lett to see its contents Then select the Check box next to any drive folder or file that pou want to restore Browse El He
91. e terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus it is not the intent of this section to claim rights or contest your rights to work written entirely by you rather the intent is to exercise the right to control the distribution of derivative or collective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above ona medium customarily used for software interchange or c Accompany it with the information you received as to the offer to
92. e transferred during the synchronization operation Duration The amount of time the synchronization operation took see These ofthe synchronizedfle O Dedup Ratio The deduplication ratio for the file transferred during the synchronization operation Result The result of the synchronization operation Additional information about the event Viewing Access Logs To view Access logs 1 Inthe navigation pane click Advanced gt Log Viewer The Log Viewer page appears 2 Inthe Select Topic drop down list select Access 102 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 The Access logs appear C ctera CTERA Agent Mai sean Access ees Select Topic PAccessy Minimum Severity info Clear Export to Excel Ad d se bana Type Date User Protocol Details Remote Access Log Viewer No results found Log Settings Explorer Integration Regional Settings 4 m Page 1l gt No logs to display R Logout Help saral eS saral2 ctera ctera ccom 40 12 0 The following information is displayed Table 16 Access Log Fields This field Displays An icon indicating the log level See Log Levels page 98 pate The date and time at which the event occurred user The user that triggered the event Protocol The protocol used when triggering the event GUI CIFS Windows File Sharing AFP FTP NFS RSync CTERA Agent J WebDA
93. eGents agemiineins E 12 Click OK The Enter Network Password dialog box opens Windows Security yg x Enter Network Password Enter your password to connect to saimonas j Domain MININT 829PK3K J Remember my credentials 13 Enter your user name and password for authenticating to the CTERA appliance 14 Click OK The disk level backup image you specified appears in the Select the location of the backup for the computer you want to restore dialog box ET Re image your computer a Select the location of the backup for the computer you want to restore If the system image is on an external device attach the device to this computer and then dick Refresh If the system image is on a DYD insert the last DVD from the system image backup Click Advanced to add a network location or install a driver for a backup device if it does not show up in the list below Current time zone GMT 8 00 Location Most recent system imag omp saimonas Projects A 7 28 2011 2 18 04 AM WIN B6SVSU0KUOH 15 Select the disk level backup image 16 Click Next CTERA Agent for Windows User Guide 55 4 Using the CTERA Agent in Appliance Mode The Select the date and time of system image to restore dialog box appears E7 Re image your computer D l p Select the date and time of system image to restore A If more than one system image is available and you re not sure which one to pa restore choose the most recent one
94. eck box 6 Click Finish A confirmation message appears 7 Click Yes The selected files and folders are written to the seeding drive You can now deliver the seeding drive to your service provider Tip i During the time your service provider is loading the backup seeding drive to your account the backup service will be temporarily disabled for your appliance Logging Out of the CTERA Agent Web Interface To log out of the CTERA Agent Web interface In the status bar click Logout You are logged out of the CTERA Agent Web interface CTERA Agent for Windows User Guide 85 5 Using the CTERA Agent in Cloud Agent Mode Tip i You will be automatically logged out after a period of inactivity Restricting Throughput If desired you can restrict the amount of bandwidth used for backing up files online To restrict throughput 1 Inthe navigation pane click Backup Options gt Throughput The Throughput Control page appears ctera CTERA Agent Main Throughput Control Backup Options Backup Files Backup Sets Using portal settings Override Exclude Sets Backup Applications Schedule gt Throughput Advanced j Every Day Save Revert Logout Help saral S saral2 ctera ctera com 4 0 12 0 2 Click Override to override the portal settings 3 Complete the fields using the information in the following table 4 Click Save 86 CTERA Agent for Windows User Guide Using the CTERA
95. ections 1 through 9 of this document Licensor shall mean the copyright owner or entity authorized by the copyright owner that is granting the License Legal Entity shall mean the union of the acting entity and all other entities that control are controlled by or are under common control with that entity For the purposes of this definition control means i the power direct or indirect to cause the direction or management of such entity whether by contract or otherwise or ii ownership of fifty percent 50 or more of the outstanding shares or iii beneficial ownership of such entity You or Your shall mean an individual or Legal Entity exercising permissions granted by this License Source form shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship whether in Source or Object form made available under the License as indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and fo
96. ed in conveying the object code work A User Product is either 1 a consumer product which means any tangible personal property which is normally used for personal family or household purposes or 2 anything designed or sold for incorporation into a dwelling In determining whether a product is a consumer product doubtful cases shall be resolved in favor of coverage For a particular product received by a particular user normally used refers to a typical or common use of that class of product regardless of the status of the particular user or of the way in which the particular user actually uses or expects or is expected to use the product A product is a consumer product regardless of whether the product has substantial commercial industrial or non consumer uses unless such uses represent the only significant mode of use of the product Installation Information for a User Product means any methods procedures authorization keys or other information required to install and execute modified versions of a covered work in that User Product from a modified version of its Corresponding Source The information must suffice to ensure that the continued functioning of the modified object code is in no case prevented or interfered with solely because modification has been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part of a tr
97. emote Administration Off On Log Viewer Remote access to this administration interface and files is Log Settings KO currently disabled Explorer Integration g Off Regional Settings Logout Q Help pi saral saral2 ctera ctera com 4 0 12 0 2 Slide the lever to the On position Remote access is enabled 88 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 A link appears which you can click on to view a remote management page You can keep this link in your browser bookmarks for remote access to this appliance p ctera Main Backup Options Advanced Remote Access Log Viewer Log Settings Explorer Integration Regional Settings Logout Q Help Remote Access amp To disable remote access CTERA Agent Remote Administration On On Remote access to this administration interface and files is available from the following address http saral2 ctera ctera com A saral saral2 ctera ctera com 4 0 12 0 1 Inthe navigation pane click Remote Access The Remote Access page appears 2 Slide the lever to the Off position Remote access is disabled Using Cloud Drive Synchronization If you are subscribed to the Cloud Drive service on your service provider s CTERA Portal cloud drive synchronization is enabled in the CTERA Agent by default enabling you to synchronize your portal cloud drive with a specific folder on one or more CTERA agents in
98. ender of Others Freedom If conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not convey it at all For example if you agree to terms that obligate you to collect a royalty for further conveying from those to whom you convey the Program the only way you could satisfy both those terms and this License would be to refrain entirely from conveying the Program 13 Use with the GNU Affero General Public License Notwithstanding any other provision of this License you have permission to link or combine any covered work with a work licensed under version 3 of the GNU Affero General Public License into a single combined work and to convey the resulting work The terms of this License will continue to apply to the part which is the covered work but the special requirements of the GNU Affero General Public License section 13 concerning interaction through a network will apply to the combination as such 14 Revised Versions of this License The Free Software Foundation may publish revised and or new versions of the GNU General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detai
99. ent license to some of the parties receiving the covered work authorizing them to use propagate modify or convey a specific copy of the covered work then the patent license you grant is automatically extended to all recipients of the covered work and works based on it A patent license is discriminatory if it does not include within the scope of its coverage prohibits the exercise of or is conditioned on the non exercise of one or more of the rights that are specifically granted under this License You may not convey a covered work if you are a party to an arrangement with a third party that is in the business of distributing software under which you make payment to the third party based on the extent of your activity of conveying the work and under which the third party grants to any of the parties who would receive the covered work from you a discriminatory patent license a in connection with copies of the covered work conveyed by you or copies made from those copies or b primarily for and in connection with specific products or compilations that contain the covered work unless you entered into that arrangement or that patent license was granted prior to 28 March 2007 CTERA Agent for Windows User Guide 149 8 Legal Information Nothing in this License shall be construed as excluding or limiting any implied license or other defenses to infringement that may otherwise be available to you under applicable patent law 12 No Surr
100. er and allow it to boot normally CTERA Agent for Windows User Guide 133 l Using Pre Post Backup Scripts CTERA Agent includes pre backup and post backup scripts which are shell scripts that are executed before and after the backup respectively You can use these scripts to perform necessary actions before the backup for example dumping a database to a file and after the backup for example deleting temporary files that were created by the pre backup script Tip i The scripts are supported both in Cloud Agent mode and Appliance mode The scripts return an exit code of 0 for success or any other value for failure Upon failure the pre backup script s output is automatically saved to C ProgramData CTERA CTERA Agent pre backup 1log and the post back script s output is automatically saved to C ProgramData CTERA CTERA Agent post backup log Tip i The pre backup and post backup scripts are executed or terminated as follows amp d Ifthe pre backup script fails the backup process does not run and the post backup script is executed immediately ad The post backup script is executed regardless of whether the pre backup script succeeded or failed amp d If the user cancels backup both the pre backup and post backup scripts will still run to completion amp d Ifa script runs longer than 20 minutes an error is considered to have occurred and the script is terminated To use the pre backup or post backup scrip
101. er group s name in the field or by clicking the drop down list arrow and then clicking Find people To enable installing CTERA Agent for all users groups type Everyone 2 Click Add The user group appears in the file sharing list 16 CTERA Agent for Windows User Guide Centrally Installing CTERA Agent via Active Directory 3 3 Inthe user group s row click on the arrow in the Permission Level column then click Read g Click Share The File Sharing dialog box displays a success message 22 File Shari Your folder is shared You can e mail someone links to these shared items or copy and paste the links into another program Individual Items f Agent WSRDVC Agent Show me all the network shares on this computer h Click Done Click Close 2 Create a policy that controls the installation of CTERA Agent by doing the following a Inthe START menu click Administrative Tools and then click Group Policy Management The Group Policy Management Console opens g Group Policy Management ME xi a Fie Action View Window Help 9 Alm alH m ix Group Policy Management A Forest gacorp com E Sy Domains ee E eg qacorp com a Default Domain Policy E Domains E1 CTERAOU E Domain Controllers Group Policy Objects WMI Filters 3 Starter GPOs Sites aE Group Policy Modeling E3 Group Policy Results TA Sites an Group Policy Modeling ie Group Policy Results CTERA Agent for
102. erver stsadm o registerwsswriter The backed up files and applications can later be restored as needed J Disk level backup CTERA Agent for Windows User Guide 1 Introduction Disk level backup also known as bare metal backup allows backing up an image of the CTERA Agent installed computer s hard drives to the CTERA appliance In case of an operating system error or a hard drive failure the computer can be restored in full from the disk level backup returning the system to its exact state when the backup was performed You can also restore disk level backups to dissimilar hardware provided it has sufficient disk space and even to a virtual machine VM When CTERA Agent is used in conjunction with CTERA s Cloud Backup a copy of disk level backups is stored offsite for complete disaster protection while maintaining a local copy for fast restore CTERA s advanced deduplication efficiently handles the disk level backups ensuring that only differences are sent over the Internet When CTERA Agent is used in conjunction with CTERA s NEXT3 snapshots users can easily roll back to earlier versions of their disk level images NEXT3 ensures that only differences are stored between versions thus greatly reducing the required storage space Disk level backups are stored using the industry standard Virtual Hard Disk VHD file format VHD files can be mounted using standard tools to allow extraction of individual files a
103. ewer The Log Viewer page appears displaying the system logs Main System i Aes j m poe Select Topic GX Systemy Minimum Severity info Clear lt 5 Export to Excel Ad d r Type Date User Details More Info Remote Access 2013 08 25 09 46 39 Connected to portal name team ctera com ip 174 129 244 61 type CTERA Porta Log Viewer Log Settings A 2013 08 25 09 46 21 Connection to portal failed name team ctera com ip 174 129 244 61 type CTERA Porta Explorer Integration iJ 2013 08 25 09 46 21 Disconnected from portal name team ctera com ip 174 129 244 61 type CTERA Porta Regional Settings i9 2013 08 25 09 23 30 Connected to portal name team ctera com ip 174 129 244 61 type CTERA Porta 0 2013 08 25 09 23 23 Agent started up 4 T Page 1 T Displaying logs 1 5 ER Logout Help A saral y saralteam ctera com 4 0 12 0 Tip i If the Log Viewer is already open and a different log category is displayed in the eT Select Topic drop down list select System The following information is displayed CTERA Agent for Windows User Guide 97 5 Using the CTERA Agent in Cloud Agent Mode Table 11 System Log Fields This field Displays An icon indicating the log level See Log Levels page 98 The date and time at which the event occurred A description of the event Additional information about the event Table 12 Log Levels use oo aai The user who triggered the event Log Level
104. figure the CTERA Agent s cloud backup settings See Configuring Cloud Backup on page 65 c Optional Enable remote access See Enabling Disabling Remote Access on page 88 d Optional Configure logging See Configuring Event Log Settings on page 95 4 Ifyou did not select files and folders for file level backup while configuring the CTERA Agent s settings in the previous step then select the files and folders that should be included in local backup operations See Selecting Files and Folders for Backup on page 107 Connecting the Agent to the CTERA Portal To connect the CTERA Agent to the CTERA Portal 14 Click the CTERA Agent tray icon Ea in the notification area of the Windows taskbar Tip i In Windows 7 the CTERA Agent tray icon may be hidden In this case click on the white arrow in the notification area of the taskbar to reveal hidden icons PESIN a Er pi 14 01 2011 Click to reveal hidden icons The Sign In window opens Cae CTERA Agent ctera Sign in Server a Username Password 2 Inthe Server field type the CTERA Portal s DNS name 3 Inthe Username and Password fields type you user name and password for accessing the CTERA Portal 60 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 4 Click Sign in The following things happen a3 The CTERA Agent connects to the CTERA Portal and the CTERA Agent appears in the CTERA Portal in the Main
105. file on your computer which you can view in Microsoft Excel as a worksheet To export logs in a log category 1 View the desired log category See Viewing Logs on page 97 2 Click Export to Excel The logs are exported Configuring Windows Explorer Integration Settings To configure Windows Explorer integration settings 1 Inthe navigation pane click Advanced gt Explorer Integration The Windows Explorer Integration page appears lax cT era CTERA Agent Main Windows Explorer Integration Backup Options Advanced Display icons in Windows Explorer 7 Remote Access Log Viewer Notify user when backup started ee Notify user when backup ended v Explorer Integration Regional Settings Save Revert Logout Q Help amp saral saral2 ctera ctera com 4 0 12 0 2 Complete the fields using the information in CTERA Agent Explorer Integration Fields page 38 3 Click Save 106 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 Configuring the CTERA Agent Language You can configure the language to be displayed in the CTERA Agent s interface The following languages are supported English French German Hebrew Italian Polish and Spanish To configure the CTERA Agent language 1 Inthe navigation pane click Advanced gt Regional Settings The Regional Settings page appears displaying the date time and time zone currently configured on the CTERA Agent c
106. ftware as such term is defined below and any legal entity on whose behalf such individual is acting collectively You or you and CTERA Networks Ltd CTERA governs Your use of the object code format of i any software or firmware program embedded or included in any hardware product supplied by CTERA or its authorized partners and ii any software program supplied by CTERA or its authorized partners and iii all accompanying manuals and other documentation and all enhancements upgrades and extensions thereto that may be provided by CTERA or its authorized partners to You from time to time unless otherwise indicated by CTERA the Software PLEASE NOTE BY DOWNLOADING INSTALLING COPYING ACCESSING OR USING THE SOFTWARE OR BY CHOOSING THE I ACCEPT OPTION LOCATED ON OR ADJACENT TO THE SCREEN WHERE THIS AGREEMENT MAY BE DISPLAYED YOU INDICATE YOUR ACKNOWLEDGMENT THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO BE BOUND BY AND COMPLY WITH ITS TERMS YOUR WRITTEN APPROVAL IS NOT REQUIRED FOR THE VALIDITY OR ENFORCEABILITY OF THIS AGREEMENT IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF ANOTHER PERSON OR A COMPANY OR OTHER LEGAL ENTITY YOU REPRESENT AND WARRANT THAT YOU HAVE FULL AUTHORITY TO BIND THAT PERSON COMPANY OR LEGAL ENTITY TO THESE SOFTWARE LICENSE TERMS IF YOU DO NOT AGREE TO THESE SOFTWARE LICENSE TERMS DO NOT DOWNLOAD INSTALL COPY ACCESS OR USE THE SOFTWARE AND PROMPTLY RETURN THE SOFTWARE INCLUDING ALL PACKAGING MED
107. fy that the files on your drive should have the modification date appended to their name choose Append modification date to the file name 8 Click Next CTERA Agent for Windows User Guide 113 5 Using the CTERA Agent in Cloud Agent Mode The Wizard Completed screen appears r P O Restore Files Wizard Wizard Completed 9 Click Finish A progress bar appears and the files are restored form the selected backup Main Cloud Backup Cloud Backup Control Panel Cloud Drive Backup Options ee Advanced Restore in Progress Cancel History 0 Bytes recieved 0 files 0 Bytes remaining 6 minutes 5 seconds 0 bit sec vw Last backup completed successfully 11 minutes 10 seconds ago EB Logout Hep By saral saral2 ctera ctera com 4 0 12 0 10 To toggle the information displayed under the progress bar do one of the following To display the effective throughput in Kbit sec click the icon and then click Show effective throughput To display the bandwidth usage in bit sec click the icon and then click Show bandwidth usage 114 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 Canceling the Current Restore Process When restoring files from the Cloud Backup Control Panel you can cancel a running file restore process To cancel the current restore process 1 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Contro
108. he navigation pane click Backup Options gt Schedule The Schedule page appears MAn ctera Main Backup Options Backup Files Backup Sets Exclude Sets Backup Applications Schedule Throughput Advanced Logout Help CTERA Agent Cloud Backup Scheduling 2 Using portal settings Override El 24 T v Stop Time On Completion Y Every Day ea Save Revert A saral saral2 ctera ctera com 4 0 12 0 2 Click Override to override the portal settings 80 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 Tip i You can revert to portal settings at any time by clicking Use portal settings 3 Complete the fields using the information in the following table 4 Click Save CTERA Agent for Windows User Guide 81 5 Using the CTERA Agent in Cloud Agent Mode Table 6 Backup Schedule Fields In this field Do this Periodically The Start Every field is enabled and you must complete it Start Every Type the amount of time between automatic cloud backups in hours The default value is 24 hours Specific Time Choose this option to automatically back up files according to a specified daily schedule The Start Time Stop Time and On Days fields are enabled and you must complete them Start Time Select the time at which cloud backup should start Note If a given backup extends past the scheduled time for the next automatic backup the next automatic bac
109. hen only Alert Critical and Emergency logs will appear in the CTERA appliance Web interface The default value is Info Cloud Backup Log Level CTERA appliance automatically logs all backup and restore operations Specify whether CTERA appliance should display additional information about files that are backed up and restored by selecting one of the following amp Log Every File Provide additional information about all backed up and restored files amp Log Errors Only Only provide additional information about files for which errors occurred during backup and restore operations J No Logging Do not provide additional information about backed up and restored files The additional information includes file name deduplication ratio and more See Viewing Backup Logs see Viewing Cloud Backup Logs on page 98 The default level is Log Errors Only CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 Viewing Logs The CTERA appliance Event Log includes the following log categories Table 10 Log Categories This log category Displays System General CTERA Agent events including connecting to the CTERA Portal disconnecting from the CTERA Portal and so on Access Events related to user access to the CTERA Agent Web interface Audit Changes to the CTERA Agent configuration Viewing System Logs To view System logs In the navigation pane click Advanced gt Log Vi
110. ile level backup check box 4 Toschedule file level backup do the following a Inthe Schedule field click The Schedule dialog box appears b Complete the fields using the information in Schedule Fields page 34 c Click OK The default file level backup value is Every 24 hours 5 To select files and folders for backup do the following CTERA Agent for Windows User Guide 31 4 Using the CTERA Agent in Appliance Mode a Inthe Files to Back Up field click The Folder amp Files Selection window opens Folder amp Files Selection Select the folders and files to back up from this PC MAN volumes Name Type Size Modified b Expand the tree nodes and select the check boxes next to the folders and files you want to back up c Click OK d To back up special file permissions and metadata check Backup extended attributes 6 To select applications for backup do the following a Inthe Applications to Back Up field click 32 CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 The Select Applications window opens Select Applications Select the applications to backup from this PC JA Applications ae ee b Expand the tree nodes and select the check boxes next to the applications you want to back up c Click OK 7 Click Save At the bottom of the workspace the Destination field indicates the folder on the CTERA appliance to which files will be ba
111. in the system image C Select a system image lt ac conei 4 Choose Select a system image 5 Click Next CTERA Agent for Windows User Guide 47 4 Using the CTERA Agent in Appliance Mode The Select the location of the backup for the computer you want to restore dialog box appears F Re image your computer xj Select the location of the backup for the computer you want to restore i If the system image is on an external device attach the device to this computer and then click Refresh If the system image is on a DYD insert the last DVD from the system image backup Click Advanced to add a network location or install a driver for a backup device if it does not show up in the list below Current time zone GMT 8 00 lt back corel 6 Click Advanced The Advanced dialog box opens Re image Your Computer i x Search for a system image on the network Connect to the network to find a system image that you want to restore Installa driver Locate and install a driver for a device that is attached to the computer but is not in the list of available system images me 7 Click Search for a system image on the network A confirmation message appears 8 Click Yes The Specify the location of the system image dialog box appears Re image Your Computer x Specify the location of the system image Network folder saimonas Projects Agents WIN B6SVSUOKUOH Computer Lox e
112. ing ideas in the Software Reverse Engineering 3 modify enhance supplement adapt or prepare derivative works from the Software 4 allow others to use the Software and use the Software for the benefit of third parties 5 develop any other product containing any of the concepts and ideas contained in the Software 6 remove obscure or alter CTERA s or any third party s trademarks or copyright or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Software and 7 make unauthorized copies of the Software except as necessary for backup purposes If notwithstanding the prohibition set forth in subsection 2 above applicable law permits Reverse Engineering You will before commencing or permitting any Reverse Engineering A inform CTERA of the planned Reverse Engineering B conduct or allow such Reverse Engineering only to achieve interoperability between the Software and other computer programs C request from CTERA the information necessary to achieve such interoperability D provide CTERA ample opportunity to supply the information necessary to achieve interoperability 1 3 CTERA has no obligation to provide support maintenance upgrades modifications or new releases of the Software under this Agreement You may contact CTERA or its authorized resellers to determine the availability of such support maintenance distribution or upgrade of the Software and the fees ter
113. ith fellow workers Enter the details of your collaboration project below TC ect Name amp Local Users v f Quick Search gss a Local Users Y Quick Search bee Add Name Permission Expiration 4 Inthe Project Name field type a name for the project 5 Optional In the Description field type a description of the project 6 Specify the project owner by doing the following in the Owner area a Inthe Local Users drop down list select one of the following Local Users Search the user accounts defined locally on the CTERA appliance Domain domain Users Search the user accounts belonging to the domain called domain b Inthe Quick Search field type a string that appears anywhere within the name of the user account you want to add then click CTERA Agent for Windows User Guide 117 5 Using the CTERA Agent in Cloud Agent Mode A table of user accounts matching the search string appears x Sta lersion J Find files by name p amp Collaboration Project Details By using collaboration projects you can easily share files and folders with fellow workers Enter the details of your collaboration project below W W anywhere white_spac white_spavc Project Name 7 ee Name Full Name gl E A vhrikt VF amp saimon saimon michelson amp mark Mark Windsor amp Darth Darth Vader amp Local Users w Quick Search Add d padia ae Name Permission Expirati
114. ividual Files from Disk Level Backup 44 Restoring NTDS Active Directory and SYSVOL Applications on Windows 2003 2008 Server 134 154 Restoring System State Data NTDS and SYSVOL 129 Restoring the Entire Computer from Disk Level Backup e 44 45 47 52 Restricting Throughput 87 Resuming the Cloud Backup Service 80 111 S Scheduling Automatic Cloud Backup 66 81 110 Selecting Applications for Backup 66 78 Selecting Cloud Folders for Synchronization e 92 94 97 Selecting Files and Folders for Backup 60 110 Selecting Files and Folders for Cloud Backup e 66 67 85 110 Selecting Files and Folders for File Level Backup 24 38 Sending Guest Invitations 125 Sharing Files with Guest Invitations 124 Software Requirements 9 Sorting Tables 64 Stopping the Current Backup Operation e 111 Stopping the Current Local Backup Operation e 39 Supported Backup Operations e 5 Suspending and Resuming Backup e 111 Suspending and Resuming Local Backup 39 Suspending the Cloud Backup Service 79 111 Suspending Unsuspending Cloud Drive Synchronization 91 T The CTERA Agent Web Interface 64 U Uninstalling the Agent e 13 Using Cloud Drive Synchronization 90 Using Pre Post Backup Scripts 139 Using the CTERA Agent in Appliance Mode e 23 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode e 59 Using the CTERA Agent Manager 2
115. kup will commence immediately upon completion of the prior backup Stop Time Select the time at which cloud backup must end This can be Choose this option to automatically back up files every specified number of hours any of the following amp A specific hour amp On Completion The backup operation will only end when cloud backup is complete The default value is On Completion Note If the amount of changed data to back up is large the backup process can take several hours or days Therefore if a stop time is configured the backup process may not be completed within the time frame For example if you specify that data should be backed up between 12 AM 2 AM and the backup requires 3 hours the backup will not be completed On Days Select the days on which cloud backup should be performed This can be any of the following lt 3 One or more specific days amp Every Day Cloud backup will occur every day The default value is Every Day 82 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode Manually Starting Cloud Backup You can manually start cloud backup at any time To manually start cloud backup 1 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears MAn ctera Cloud Backup Cloud Backup Control Panel Cloud Drive Backup Options Advanced Next backup will run in 23 hours 56 minutes zeA
116. l Panel page appears 2 Click Cancel The current restore process is canceled Accessing the Cloud Drive Folder If you are subscribed to the Cloud Drive service your cloud drive will automatically be mapped as a network drive You can access the cloud drive and its contents using the following procedure To access the cloud drive lt 1 Doone of the following amp Click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Open Folder in the CTERA Agent screen amp Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Cloud Drive lt 3 Double click on the Cloud Drive shortcut on your desktop ei Windows Explorer opens displaying the contents of the cloud drive CTERA Agent for Windows User Guide 115 5 Using the CTERA Agent in Cloud Agent Mode Each file is marked with an icon indicating its current synchronization status Files that are in sync are marked with the icon and files that are currently synchronizing are marked with the icon OV ae lt CTERA CTERAAgent gt CloudDrive gt myfiles gt v 4 Search myfiles File Edit View Tools Help Organize v a Open Include in library v Share with Burn New folder ME Desktop Name Recent Places m ad conflicts 47 Dropbox il Cloud Drive ce eniies to Libraries Documents a Music t Pictures F Videos No preview available Homegrou
117. l to address new problems or concerns Each version is given a distinguishing version number If the Program specifies that a certain numbered version of the GNU General Public License or any later version applies to it you have the option of following the terms and conditions either of that numbered version or of any later version published by the Free Software Foundation If the Program does not specify a version number of the GNU General Public License you may choose any version ever published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed on any author or copyright holder as a result of your choosing to follow a later version 15 Disclaimer of Warranty THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD T
118. ld do one of the following amp To specify that all of the conditions must be met in order for a file to be included in the backup set select all of the conditions are true amp To specify that one or more of the conditions must be met in order for a file to be included in the backup set select at least one of the conditions is true Define the conditions that must be met in order for a file to be included in the backup set by doing the following for each condition a Click Add condition A row appears in the table b Click Select then select the desired condition parameter from the drop down list c Inthe second column click Select then select the desired condition operator from the drop down list See Backup Set Condition Operators page 73 CTERA Agent for Windows User Guide 75 5 Using the CTERA Agent in Cloud Agent Mode 76 10 11 12 d Click in the third column and complete the condition amp If the parameter is File Size type the desired file size and unit amp If the parameter is File Modified click E and choose the desired date amp For all other parameters type the desired free text value For example if you select File Name as the condition parameter in the first column select begins with as the condition operator in the second column and type Work 123 in the third column then the backup set will include all files whose names begin with Work 123 Likewise if you select File
119. les See Restoring Individual Files from Disk Level Backup on page 44 amp Restore your entire computer See Restoring the Entire Computer from Disk Level Backup on page 44 Restoring Individual Files from Disk Level Backup When Windows File Sharing CIFS is enabled you can use Winlmage shareware to restore individual files from disk level backup To restore an individual file 1 Download and install Winlmage from http www winimage com 2 Use Winlmage to open the disk level backup file a VHD file 3 Copy the desired file from the disk level backup to your computer Restoring the Entire Computer from Disk Level Backup You can restore your computer from disk level backup using any of the following methods amp Recovery via the Recovery Control Panel This option can be used to restore your system image to the same computer or a different one It can only be used if the Control Panel is accessible amp Recovery using a system repair or Windows installation disk If your computer is configured to start from a CD or DVD and you have a system repair or Windows installation disk then you can use the disk to restore your computer Tip i On Windows Vista only a Windows installation disk is supported amp Recovery using preinstalled recovery options Many computer manufacturers install preinstalled recovery options on your PC This option should be used if the Control Panel is inaccessible and preinstalled reco
120. m Select Topic 3 System gt Minimum Severity Type Date User D 2013 08 14 23 01 22 i 20130814 22 38 30 20130815 12 29 34 G 2010815 12 29 17 G 2013 08 15 11 48 52 In this example the table is sorted according to the Type column in descending order 2 To reverse the column s sort order click on the column s heading again The sort order is reversed 3 To select the desired sort order from a list do the following a Mouse over the column s heading An arrow appears in the right side of the column heading system Select Topic i System Type i i i i i Date 20130822 14 37 43 20130822 13 14 33 20130622 11 55 50 20130622 11 55 18 20130022 11 06 17 Minimum Severity Infor 3 User Deti Al Sort Ascending I sort Descending Con Disc Con b Click on the arrow then click on the desired sort order in the drop down list The column is sorted accordingly 64 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 Navigating Between Table Pages When a table contains multiple pages you can navigate between the pages by using the controls at the bottom of the table To navigate between pages amp Do any of the following I To navigate to the next page click amp To navigate to the previous page click ai amp To navigate to page 1 click l4 ad To navigate to a specific page in the Page field type the desired page number Ref
121. mage 7 Click Next The Select the location of the backup for the computer you want to restore dialog box appears gS Re image your computer x Select the location of the backup for the computer you want to restore If the system image is on an external device attach the device to this computer and then dick Refresh If the system image is on a DVD insert the last DVD from the system image backup Click Advanced to add a network location or install a driver for a backup device if it does not show up in the list below Current time zone GMT 3 00 8 Click Advanced The Advanced dialog box opens Re image Your Computer xj Search for a system image on the network Connect to the network to find a system image that you want to restore gt Installa driver Locate and install a driver for a device that is attached to the computer but is not in the list of available system images ce 9 Click Search for a system image on the network A confirmation message appears 10 Click Yes 54 CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 The Specify the location of the system image dialog box appears x Specify the location of the system image Lx e 11 Inthe Network Folder field type the UNC path of the folder where the disk level backup is stored Tip H The UNC path of the folder where the drive level backup is stored is cCevicememe Shere Meine
122. ministrators group on the CTERA agent installed computer Open the Microsoft Management Console MMC and in the Local Security Policy snap in under User Rights Assignment assign the user the Backup files and directories privilege Note When this option is cleared selecting files for local backup can only be done by an administrator in the CTERA appliance Web interface The CTERA Agent user cannot select files for backup locally nor can they configure agent settings via the CTERA appliance Web interface However the user can still initiate backup and restore operations 30 CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 Configuring File Level Backup Settings To configure file level backup settings 1 Inthe CTERA Agent Manager click the File level Backup tab The File level Backup tab appears CTERA Agent Editor x TOSH Online er 2 Q Using the global settings Override Control Panel Every 24 hours Files to Back Up _ Selected Files Only Applications to Back Up EN No Applications G0 Start Backup Restore Start file level backup Restore files 2 To override the general settings for file level backup click Override General settings include the file level backup schedule Tip Al You can revert to general file level backup settings at any time by clicking Use global settings 3 To enable file level backup select the Enable f
123. ms and conditions applicable thereto 2 Intellectual Property 2 1 You acknowledge that CTERA or other third parties own all right title and interest including all intellectual property rights in and to the Software portions thereof or software or content provided through or in conjunction with the Software Except for the license granted in accordance with Section 1 of this Agreement all rights in and to the Software are reserved no licenses implied or otherwise are granted by CTERA You are not authorized to use CTERA s trademarks service marks or trade dress and You agree not to display or use them in any manner 2 2 If You have comments on the Software or ideas on how to improve it please contact us By doing so You also grant CTERA a perpetual royalty free irrevocable transferable license with right of sublicense to use and incorporate Your ideas or comments into the Software or third party software content or services and to otherwise exploit Your ideas and comments in each case without payment of any compensation 3 GPL License The Software makes use of free and open source programs the Free Programs licensed under the following license agreements GNU General Public License GPL version 2 or later www gnu org licenses gpl html GNU Lesser General Public License LGPL version 2 1 or later www gnu org licenses Igpl html Apache License Version 2 0 or later www apache org licenses LICENSE 2 0 Itis Your
124. nate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribu
125. nced options do the following a Click Advanced 50 CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 A dialog box appears Re image Your Computer n I IV Automatically restart this computer after the restore is complete To make additional changes before restarting this computer clear this check box IV Automatically check and update disk error information This might take several minutes to complete To check disks and update error information manually dear this check box Cay ee b Select the desired options c Click OK 20 Click Next The final dialog box appears 7 Re image your computer Your computer will be restored from the following system image Date and time 8 9 2011 5 20 39 AM GMT 8 00 Computer W2K8R2 Drives to restore Wolume 6 icf5e3f c2d5 11e0 5 21 Click Finish A warning message appears 22 Click Yes The re imaging process begins Once the process has finished the machine reboots to Windows CTERA Agent for Windows User Guide 51 4 Using the CTERA Agent in Appliance Mode To re image your computer in Windows 8 2012 1 When you click Repair your computer see Restoring the Entire Computer from Disk Level Backup on page 44 the Advanced Startup options menu appears Choose an option Continue 3 Exit and continue to Windows amp Troubleshoot Refresh or reset your PC or use advanced tools Turn off your PC
126. nchronized with the cloud drive is not configured To configure it see Configuring Advanced Cloud Drive Synchronization Settings on page 92 Managing Files and Folders on the Cloud Drive You can manage files and folders directly on the CTERA Portal cloud drive To manage files and folders on the cloud drive 1 Using a Web browser log in to your CTERA Portal account The CTERA Portal opens displaying the My Account tab cte fa CTERA Portal Main gt My Account My Account Account Owner Sara Levy sara tech tav com Edit My Account Subscription Plan 10GB Online Backup Expiration Date Dec 31 2013 Subscribe Unsubscribe Add ons None have a voucher Cloud Usage 0 43 2MB of 10 00GB Workstation Backup Licenses 0of1 S Appliances Licenses 20f10 My Profile My Devices install Agent Add Appliance aii 7 5 A coos View Status Event Log Last Backup hour 23 minutes ago View Backup a Backup Files 431MB Access Device saral e RS View Status fn Last Backup ia 18 minutes ago E View Backup Backup Files 107 4KB Access Device saralt 9 saral Logout Support Legalinformation AboutUs 2 Click the Cloud Drive tab 94 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode The Cloud Drive tab opens ctera CTERA Portal CLOUD DRIVE BACKUPS ADMINISTRATION CLOUD DRIVE imy files tS A S Latest Version Fal Find files by name x H fF View Actions gt
127. nd folders and it is even possible to run the VHD disk image on a virtual machine VM for immediate disaster recovery after hardware failures For information on restoring files from disk level backup see Restoring Files from Disk Level Backup on page 44 Tip Disk level backup operates over the Windows File Sharing protocol CIFS To i perform disk level backups ensure that the computer running CTERA Agent has access to the CTERA appliance using Windows File Sharing Tip i Disk level backup does not support backing up volumes larger than 2TB Tip i Disk level backup is not supported on Windows 7 Home Premium Windows 7 Home Basic and Windows 2003 Server Tip i Disk level backup is supported in Appliance mode only ad System state backup CTERA Agent for Windows User Guide Introduction 1 System state backup available on Windows 2003 Server only creates a backup file for critical system related components The system state data includes the registry COM Class Registration database files under Windows File Protection and system boot files Depending on the server s configuration additional data may be included in the system state data as well For example if the server is a certificate server the system state will also contain the Certificate Services database If the server is a domain controller Active Directory and the SYSVOL directory are also included in the system state data The system state backup i
128. ng the CTERA Agent in Cloud Agent Mode 5 Table 18 Action Types Label Description Added An object was added to the CTERA appliance Web interface Deleted An object was deleted from the CTERA appliance Web interface Lo pe _ An object was modified Formatted A disk was formatted Expanded An array was enlarged Disabled A setting was disabled Enabled A setting was enabled Filtering Logs In any log category you can filter the logs so that only those with a certain minimum log level are displayed Tip i For information on configuring the default minimum log level to display in all log pages see Configuring Event Log Settings on page 95 To filter logs in a log category 1 View the desired log category See Viewing Logs on page 97 2 Inthe Minimum Severity drop down list select the minimum log level to display in this category For example if you select Critical then only Alert Critical and Emergency logs will be displayed The logs are filtered accordingly Clearing Logs You can clear logs for any log category To clear logs for a log category 1 View the desired log category See Viewing Logs on page 97 2 Click Clear CTERA Agent for Windows User Guide 105 5 Using the CTERA Agent in Cloud Agent Mode A confirmation message appears 3 Click Yes The logs in this category are cleared Exporting Logs You can export logs in any category to a Comma Separated Values csv
129. ny such warranty or additional liability 152 CTERA Agent for Windows User Guide Index A About Cloud Attached Storage e 3 About the CTERA Agent e 3 Accessing Files on the Appliance 58 Accessing the Cloud Drive Folder e 118 119 125 Adding and Editing Excluded Sets 76 Adding and Editing Included Sets 69 Apache License e 155 B Browsing the Cloud Drive Folder Online e 119 123 124 126 128 C Canceling the Current Cloud Backup e 79 111 Canceling the Current Restore Process e 117 Centrally Installing CTERA Agent via Active Directory 15 Clearing Logs 108 Collaborating on Projects e 119 Configuring Advanced Cloud Drive Synchronization Settings 94 95 Configuring Cloud Backup 60 66 Configuring Disk Level Backup Settings 35 Configuring Event Log Settings 60 97 101 107 Configuring File Level Backup Settings 31 37 38 Configuring General Settings 29 Configuring System State Backup Settings 37 Configuring the Agent e 24 29 Configuring the CTERA Agent Language e 109 Configuring Windows Explorer Integration Settings 37 108 CTERA Agent for Windows User Guide Connecting the Agent to a CTERA Appliance e 23 24 Connecting the Agent to the CTERA Portal e 60 61 Connecting to the CTERA Agent Manager e 24 27 Connecting to the CTERA Agent Web Interface e 60 63 Contacting Technical Support 7 Creating Projects 119 CTERA Agent Licensing Appliance
130. o collaborate on the project Editing Projects To create a collaboration project 120 1 Browse the cloud drive folder online See Browsing the Cloud Drive Folder Online on page 116 Navigate to the projects share Select the project and click Manage Project The Collaboration Project Details dialog box opens In the Project Name field type a name for the project Optional In the Description field type a description of the project To add a project member do the following a Inthe Local Users drop down list select one of the following amp Local Users Search the users defined locally on the CTERA appliance J Domain domain Users Search the users belonging to the domain called domain lt 3 Local Groups Search the user groups defined locally on the CTERA appliance ad Domain domain Groups Search the user groups belonging to the domain called domain b Inthe Quick Search field type a string that appears anywhere within the name of the user or user group you want to add then click A table of users or user groups matching the search string appears cC Select the desired user or user group in the table The user or user group appears in the Quick Search field d Click Add The user or user group appears in the Project Member list In the project member s row click the Permission field and do one of the following amp To specify that the member should be able to add edit and delete files and folders in this proje
131. o copy the Corresponding Source from a network server at no charge c Convey individual copies of the object code with a copy of the written offer to provide the Corresponding Source This alternative is allowed only occasionally and noncommercially and only if you received the object code with such an offer in accord with subsection 6b d Convey the object code by offering access from a designated place gratis or for a charge and offer equivalent access to the Corresponding Source in the same way through the same place at no further charge You need not require recipients to copy the Corresponding Source along with the object code If the place to copy the object code is a network server the Corresponding Source may be on a different server operated by you or a third party that supports equivalent copying facilities provided you maintain clear directions next to the object code saying where to find the Corresponding Source Regardless of what server hosts the Corresponding Source you remain obligated to ensure that it is available for as long as needed to satisfy these requirements e Convey the object code using peer to peer transmission provided you inform other peers where the object code and Corresponding Source of the work are being offered to the general public at no charge under subsection 6d A separable portion of the object code whose source code is excluded from the Corresponding Source as a System Library need not be includ
132. ocal folder to synchronize with the selected portal cloud drive folder click Settings The Map local folder dialog box appears Map local folder x F Map local folder Check Map local folder Click The Folder Browser window appears Browse to the local folder you want to synchronize to the selected portal cloud folder If at any time you want to revert to the default local folder uncheck the Map local folder box in the Map local folder window Click Close In the Map local folder window click OK Click Save Configuring Advanced Cloud Drive Synchronization Settings 92 You can specify which local folder should be synchronized with the cloud drive as well as how conflicts between file versions should be handled To configure advanced cloud drive synchronization settings 1 In the navigation pane click Main gt Cloud Drive The Cloud Drive page appears Click Settings The Cloud Drive Settings window opens displaying the Select Folders tab Click the Advanced tab CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 The Advanced tab appears mlx Cloud Drive Settings e gt T Advanced Select Folders Select the local folder to synchronize te NS gE CTERA E eee Sj CTERA Agent a _ ctera a _ CloudDrive awww CJ FLEXnet C Google a HP C HP Product Assistant jam days After resolving conflict keep original for 7 4 Expand the
133. ojects i h Je Downloads ere amp Files on CloudPlug 13ba a Libraries Ea Documents ad Music Pictures z Videos ef Homegroup jE Computer amp Local Disk C ria Audio D ir FreeAgent Drive F S Network j CLOUDPLUG 13BA 58 f cloud Share public m Share Fle sw rm Zz 5 Search CloudPlug 13ba Pi BIE PreviousVersions a Share users t Share CTERA Agent for Windows User Guide 9 Using the CTERA Agent in Cloud Agent Mode This chapter explains how to use CTERA Agents to perform cloud backup by connecting them to the CTERA Portal In This Chapter WOrkflOW 59 Connecting the Agent to the CTERA Portal 60 Using the CTERA Agent Web Interface 62 Selecting Files and Folders for Backup 107 Manually Starting Backup 108 Stopping the Current Backup Operation 109 Suspending and Resuming Backup 109 Viewing the Agent Status
134. oller Cluster service information if the server is part of a cluster IIS Metadirectory if the ISS is installed Any other role which was previously installed and is not listed above must be manually installed for example roles such as DNS DHCP and so on To prepare for system state restoration 1 Install the following on your computer sd Windows 2003 Server SP2 CTERA Agent for Windows User Guide 125 6 Restoring System State Data NTDS and SYSVOL ad CTERA Agent 2 Obtain the system state backup file by doing one of the following amp In Appliance mode do the following 1 Connect the CTERA Agent to the CTERA appliance See Connecting the Agent to a CTERA Appliance 2 Restore the system state backup file from the CTERA appliance to your computer See your CTERA appliance s user guide Restoring Files from File Level Backup on page 41 amp In Cloud Agent mode do the following 1 Connect the CTERA Agent to the CTERA Portal See Connecting the Agent to the CTERA Portal 2 Ask the portal administrator to associate the old CTERA Agent s backup folder with your new CTERA Agent 3 Restore the system state backup file from the CTERA Portal to your computer See your CTERA appliance s user guide Restoring Files and Folders from the Cloud Backup Control Panel on page 111 To restore from a system state backup 1 Restart the computer 2 Press the F8 key The boot menu appears 3 Choose Directory Services Restor
135. on ran ae amp uriel uriel uriel A hrk VF raf aaa aaa amp iran Liran Eshel amp mickey mickey saimon 9 idn Idn Shavit gt i id 4 Page 1 gt amp Save cancel c Select the desired user account in the table The user account appears in the Quick Search field 7 Inthe Group field select the folder group whose contents should be included in the collaboration project 8 To make the project appear directly under the cloud drive s root folder instead of appearing under the projects folder check the Quick Access box This requires an administrator user role 9 To adda project member do the following in the Project Members area a Inthe Local Users drop down list select one of the following Local Users Search the user accounts defined locally on the CTERA appliance Domain domain Users Search the user accounts belonging to the domain called domain Local Groups Search the user groups defined locally on the CTERA appliance be Domain domain Groups Search the user groups belonging to the domain called domain b Inthe Quick Search field type a string that appears anywhere within the name of the user account or user group you want to add then click 118 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 A table of user accounts or user groups matching the search string appears Ox Collaboration Project Details By using collaboration
136. on in any court of competent jurisdiction to obtain injunctive relief or protect or enforce its intellectual property rights 140 CTERA Agent for Windows User Guide Legal Information 8 11 4 The failure of CTERA to exercise or enforce any right or provision of this Agreement does not constitute a waiver of such right or provision If for any reason a court of competent jurisdiction finds any provision or portion of this Agreement to be unenforceable the remainder of this Agreement will continue in full force and effect 11 5 This Agreement constitutes the entire agreement between CTERA and You with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements written or oral regarding such subject matter Any waiver of any provision of this Agreement will be effective only if in writing and signed by CTERA 11 6 You may not assign or transfer any of Your rights or obligations under this Agreement to a third party without the prior written consent of CTERA CTERA may freely assign this Agreement Any attempted assignment or transfer in violation of the foregoing will be void GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 51 Franklin Street Fifth Floor Boston MA 02110 1301 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed Preamble The licenses fo
137. or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of the aggregate 6 Conveying Non Source Forms 146 CTERA Agent for Windows User Guide Legal Information 8 You may convey a covered work in object code form under the terms of sections 4 and 5 provided that you also convey the machine readable Corresponding Source under the terms of this License in one of these ways a Convey the object code in or embodied in a physical product including a physical distribution medium accompanied by the Corresponding Source fixed on a durable physical medium customarily used for software interchange b Convey the object code in or embodied in a physical product including a physical distribution medium accompanied by a written offer valid for at least three years and valid for as long as you offer spare parts or customer support for that product model to give anyone who possesses the object code either 1 a copy of the Corresponding Source for all the software in the product that is covered by this License on a durable physical medium customarily used for software interchange for a price no more than your reasonable cost of physically performing this conveying of source or 2 access t
138. or a fee 5 Conveying Modified Source Versions You may convey a work based on the Program or the modifications to produce it from the Program in the form of source code under the terms of section 4 provided that you also meet all of these conditions a The work must carry prominent notices stating that you modified it and giving a relevant date b The work must carry prominent notices stating that it is released under this License and any conditions added under section 7 This requirement modifies the requirement in section 4 to keep intact all notices c You must license the entire work as a whole under this License to anyone who comes into possession of a copy This License will therefore apply along with any applicable section 7 additional terms to the whole of the work and all its parts regardless of how they are packaged This License gives no permission to license the work in any other way but it does not invalidate such permission if you have separately received it d If the work has interactive user interfaces each must display Appropriate Legal Notices however if the Program has interactive interfaces that do not display Appropriate Legal Notices your work need not make them do so A compilation of a covered work with other separate and independent works which are not by their nature extensions of the covered work and which are not combined with it such as to form a larger program in or on a volume of a storage
139. p JM Computer AL WINDOWS C ig Data D Pe Browsing the Cloud Drive Folder Online You can browse the contents of your cloud drive folder online To browse a cloud drive folder online 1 Access the cloud drive folder See Accessing the Cloud Drive Folder on page 115 2 Right click anywhere in the cloud drive folder and click CTERA Agent gt Browse folder online The CTERA Portal opens in your browser displaying the Cloud Drive tab and the contents of the cloud drive folder Collaborating on Projects 116 You can easily share files and folders with fellow workers by defining collaboration projects When connected to a portal for which project collaboration is enabled you can create a project and invite co workers to join the project as project members Project members receive an email notification inviting them to collaborate on the project They can then view files in the project and or add files and folders to the project depending on their permissions CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 Creating Projects To create a collaboration project 1 Browse the cloud drive folder online See Browsing the Cloud Drive Folder Online on page 116 2 Navigate tothe projects share 3 Click New Project The Collaboration Project Details dialog box opens Collaboration Project Details By using collaboration projects you can easily share files and folders w
140. p Options gt Backup Sets CTERA Agent for Windows User Guide 67 5 Using the CTERA Agent in Cloud Agent Mode The Backup Sets page appears A cT era CTERA Agent Main Backup Sets Backup Options Backup Files Backup Sets New IF Ei Exclude Sets Backup Applications Schedule Throughput Name Enabled Comment v Documents Office documents Images photos and drawings Image photo and drawing files Advanced Video Movies and video files Audio Music and sound files Archive and Compressed Compressed or archive files Email Email mailbox files a paparoa Selected Files 0 Bytes Calculating storage usage 50 6MB of 10 00GB 0 Logout Q Help aA saral saral2 ctera ctera com 4 0 12 0 2 Next to the desired included set in the Enabled column select the check box The included set is enabled At the bottom of the workspace the Selected Files field indicates the size of the files selected for backup The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation including backups from any other CTERA appliances included in your account To disable an included set 1 In the navigation pane click Backup Options gt Backup Sets The Backup Sets page appears 2 Next to the desired included set in the Enabled column clear the check box The included set is disabled At the bottom of the workspace the Selec
141. ppliance Mode 4 Connecting to the CTERA Agent Manager To allow end users to connect to the CTERA Agent Manager where they can modify their own CTERA Agent s settings and select files or folders to backup without assistance from an administrator select the Allow user to configure the agent check box in the global settings See your CTERA appliance s user guide Configuring Global Settings for All CTERA Agents To manage the agent a user must have the Back up files and directories privilege On Windows users in the groups Administrators Backup Operators and Domain Administrators have this privilege by default To allow a user who does not belong to one of these groups to manage the agent do the following Open the Microsoft Management Console MMC and in the Local Security Policy snap in under User Rights Assignment assign the user the Backup files and directories privilege If the Allow user to configure the agent option is not enabled or if the CTERA Agent user does not have Back up files and directories privileges on Windows then agent settings can only be configured by administrators via the appliance Web interface See your CTERA appliance s user guide Configuring the Agent To connect to the CTERA Agent Manager amp Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Settings The following things happen amp If you are not yet logged in to the CTERA appliance
142. r which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this License Derivative Works shall not include works that remain separable from or merely link or bind by name to the interfaces of the Work and Derivative Works thereof Contribution shall mean any work of authorship including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner For the purposes of this definition submitted means any form of electronic verbal or written communication sent to the Licensor or its representatives including but not limited to communication on electronic mailing lists source code control systems and issue tracking systems that are managed by or on behalf of the Licensor for the purpose of discussing and improving the Work but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as Not a Contribution Contributor shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work 2 Grant of Copyright License Subject to the terms and conditions of this License
143. r most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Lesser General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know
144. rea of the Windows taskbar and click Sign out A confirmation message appears 2 Click OK The CTERA Agent disconnects from the CTERA appliance Restoring Files from File Level Backup To restore files from file level backup 1 Doone of the following amp Connect to the CTERA Agent Manager then click the Restore tab See Connecting the Agent to the CTERA Agent Manager CTERA Agent for Windows User Guide 41 4 Using the CTERA Agent in Appliance Mode Right click on the CTERA Agent tray icon in the notification area of the Windows taskbar and click Restore The CTERA Agent Manager opens displaying the Restore tab CTERA Agent Editor x TOSH Online a oa E Type Date v Size Location Notes Control Panel J Today 1 5 File Level Aug 22 201301 15PM 7 32MB 33 Local Restore Browse B B Last week 4 Restore File Level Aug 17 201309 06PM 774 25MB 3 Local Restore Browse gt File Level Aug 16 2013 06 59 774 25MB S Cloud Restore Browse Ee Fie Level Aug 15 2013 06 59 774 32MB 9 Local Restore Browse Settings F C File Level Aug 15 2013 06 59 774 32MB a Cloud Restore Browse J Two weeks ago 1 H gt File Level Aug 11 2013 12 38AM 718 75MB a Cloud Restore Browse About Three weeks ago 1 s J File Level Aug 03 2013 09 22PM 749 09MB amp Cloud Restore Browse Fic level B Last month 1 Backup C File Level Jul23 201312 59PM 606
145. reshing Table Contents You can refresh the contents of various tables in the main frame To refresh a table s contents At the bottom of the table or list click a The table s contents are refreshed Configuring Cloud Backup To configure cloud backup 1 Specify the data that should be included or excluded from backup operations by doing one or more of the following amp To choose specific files and folders to include in the back up select the desired files and folders See Selecting Files and Folders for Cloud Backup on page 66 amp To choose specific file types to include in or exclude from backup operations define and enable backup sets See Working with Backup Sets on page 67 amp To choose specific applications to include in the backup select the desired applications See Selecting Applications for Backup on page 77 2 Dooneor more of the following ad Schedule automatic backup of the selected folders See Scheduling Automatic Cloud Backup on page 80 The files will be backed up according to the configured schedule CTERA Agent for Windows User Guide 65 5 Using the CTERA Agent in Cloud Agent Mode amp Perform a manual backup of the selected folders See Manually Starting Cloud Backup on page 83 The files will be backed up immediately Selecting Files and Folders for Cloud Backup By default all folders and files are selected for cloud backup If desired you can modify the selection
146. responsibility to review and adhere to all licenses to Free Programs Notwithstanding anything to the contrary in this Agreement You may redistribute the Free Programs and or modify them under the terms of the corresponding license agreement The Free Programs are distributed in the hope that they will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE To obtain the source code for the Free Programs subject to the terms of the corresponding license agreement please send a request by mail to Open Source Requests CTERA Networks Ltd Imber 24 Petach Tikva Israel 4 Third Party Software Software licensed to CTERA by third parties for direct or indirect distribution to end users Third Party Software may be embedded in the Software and sublicensed directly to You Third Party Software is provided to You subject to separate licenses directly between You and the third party licensor available from CTERA at Your request You will have no recourse against CTERA unless CTERA is the stated licensor and then only to the extent provided in such license You will be responsible to do whatever is necessary or required by the third party licensor for the licenses and related terms to take effect e g online registration You are also accepting the terms and conditions of the licenses applicable to any Third Party Software including any open source software included with the Softw
147. rk under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet
148. rs 2 Select the desired excluded set s name and click Delete A confirmation message appears 3 Click Yes The excluded set is deleted Selecting Applications for Backup Tip i If a selected application is not installed on the target device it will be ignored To select applications for backup 1 Inthe navigation pane click Backup Options gt Backup Applications The Backup Applications page appears Mai zea Backup Applications Backup Options Backup Files Using portal settings E Override Backup Sets Exclude Sets Backup Applications j All Applications Schedule Throughput Advanced Selected Files 993 5KB Cloud Storage Usage 993 5KB save Rever Logout Q Help A saral saral team ctera com 4 0 12 0 2 Click Override to override the portal settings CTERA Agent for Windows User Guide 77 5 Using the CTERA Agent in Cloud Agent Mode Tip i You can revert to portal settings at any time by clicking Use portal settings The Applications tree pane becomes active 3 Expand the tree nodes and select the check boxes next to the applications you want to back up 4 Click Save Canceling the Current Cloud Backup You can cancel a running cloud backup Tip i Only the current backup will be canceled The next automatic backup will occur as scheduled To cancel the current cloud backup 1 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page
149. rt Backup t Restore J Start disk evel backup 5 r Restore files 2 Click Override to override the general settings for disk level backup General settings include whether disk level backup is enabled as well as the disk level backup schedule Tip i You can revert to global disk level backup settings at any time by clicking Use global settings 3 Select the Enable disk level backup check box 4 To schedule disk level backup do the following a Inthe Schedule field click The Schedule dialog box appears b Complete the fields using the information in Schedule Fields page 34 c Click OK The default disk level backup value is Every 24 hours CTERA Agent for Windows User Guide 35 4 Using the CTERA Agent in Appliance Mode 5 To select volumes for backup do the following a Inthe Volumes to back up field click The Volumes window opens x Volumes Select Volumes to Back Up a H VJ All volumes All Volumes b Expand the tree nodes and select the check boxes next to the volumes you want to back up For an explanation of the icons and check boxes next to each folder see Folder Icons page 36 c Click OK 6 Click Save Table 2 Folder Icons This icon Indicates Existing files in this folder are selected for backup New files and folders in this folder will be backed up This folder and all of its sub folders are selected for backup Note that the check box has a white backgro
150. rtain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written in the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free statu
151. rted Backup Operations 5 Contacting Technical Support 7 Installing the CTERA Agent 9 Requirements 9 Installing the Agent 10 Uninstalling the Agent 13 Centrally Installing CTERA Agent via Active Directory 15 Using the CTERA Agent in Appliance Mode 23 Workflow 23 Connecting the Agent to a CTERA Appliance 24 Using the CTERA Agent Manager 26 Selecting Files and Folders for File Level Backup 38 Manually Starting Backup 39 Stopping the Current Local Backup Operation 39 Suspending and Resuming Local Backup
152. s displaying the Restore tab CTERA Agent Editor x TOSH Online A g p Type Date Size Location Notes Control Panel J Today 1 5 File Level Aug 22 201301 15PM 7 32MB oF Local Restore Browse B B Last week 4 Restore File Level Aug 17 201309 06PM 774 25MB 9 Local Restore Browse C File Level Aug 16 2013 06 59 774 25MB ey Cloud Restore Browse File Level Aug 15 2013 06 59 774 32MB 9 Local Restore Browse Settings F J File Level Aug 15 2013 06 59 774 32MB Cloud Restore Browse a B Two weeks ago 1 A gt File Level Aug 11 2013 12 38AM 718 75MB a Cloud Restore Browse About B Three weeks ago 1 J File Level Aug 03 2013 09 22PM 749 09MB S Cloud Restore Browse Filed f J Last month 1 Backup J File Level Jul23 2013 12 59PM 606 82MB Cloud Restore Browse 6 Next to the desired snapshot click Restore The Restore Files from Backup dialog box opens Restore Files from Backup This wizard will restore files from this device to ADSERVER Please select the files and applications to restore Snapshot Jun 15 2011 10 46AM Ae Modified a LJE winnows rs V NTDS VMSYSvoL Type Size 7 Select the NTDS and or SYSVOL folder s 130 CTERA Agent for Windows User Guide Restoring System State Data NTDS and SYSVOL 6 8 Click Next The Restore In Progress screen appears with a progress bar Restore in Progress Restoring 9
153. s of all derivatives of our free software and of promoting the sharing and reuse of software generally CTERA Agent for Windows User Guide 143 8 Legal Information NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES GNU GENERAL PUBLIC LICENSE 3 Version 3 29 June 2007 Copyright 2007 Free Soft
154. s stored in NTBACKUP format and the Microsoft NTBACKUP tool can be used to recover the system state from the backup file For information on restoring your system from a system state backup see Restoring from a System State Backup on Windows 2003 Server SP2 on page 125 Traffic generated by CTERA Agent backup operations of any type can be secured with Secure Socket Layer SSL encryption Contacting Technical Support If you require assistance in configuring or using your CTERA Agent contact technical support at http www ctera com support CTERA Agent for Windows User Guide 7 2 Installing the CTERA Agent This chapter describes how to install the CTERA Agent on a computer running Microsoft Windows In This Chapter REQUIre Me NMS n ne nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn manana nnn nnn nnn nnn nas 9 Installing the Agent 10 Uninstalling the Agent 13 Requirements software Requirements In order to install and manage the CTERA Agent you will need the following amp A supported operating system amp Either Microsoft Internet Explorer 7 0 or later Mozilla Firefox 3 0 or later or Google Chrome 5 0 or later amp Adobe Flash Player The CTERA Agent can be installed on the operating systems
155. stalling the CTERA Agent The Confirm Installation screen appears Confirm Installation The installer is ready to install CTERA Agent on your computer Click Next to start the installation 8 Click Next The Installing CTERA Agent screen appears with a progress bar and the CTERA Agent is installed on your computer 12 CTERA Agent for Windows User Guide Installing the CTERA Agent The Installation Complete screen appears 3 CTERA Agent amn 5 Installation Complete CTERA Agent has been successfully installed Click Close to exit 9 Click Close CTERA Agent is added to the Windows Start menu and an icon is added to the Windows taskbar Uninstalling the Agent To uninstall CTERA Agent 1 Doone of the following a3 In the Windows Start menu click All Programs gt CTERA gt Uninstall a3 Inthe Add or Remove Programs window locate CTERA Agent and click Remove A confirmation message appears 2 Click Yes The CTERA Agent is uninstalled CTERA Agent for Windows User Guide 2 3 Centrally Installing CTERA Agent via Active Directory You can centrally install CTERA Agent on multiple computers via Microsoft Active Directory The following procedure describes installation using a Windows 2008 Active Directory domain It is relevant for both Windows Server 2003 and Windows Server 2008 To centrally install CTERA Agent via Active Directory 1 Prepare the CTERA Agent ins
156. t 1 Open the desired script in any text editor The location of the pre backup script is C ProgramData CTERA CTERA Agent pre backup cmd The location of the post backup script is C ProgramData CTERA CTERA Agent post backup cmd 2 Edit the script as desired Here is an example of a pre backup script Prepare for backup here CTERA Agent for Windows User Guide 135 Using Pre Post Backup Scripts C MyDatabase dump database gt c backup files db dump txt This script returns success result code exit 0 Here is an example of a post backup script Clean up del c backup files db dump txt This script returns success result code exit 0 3 Save the script 136 CTERA Agent for Windows User Guide Legal Information This chapter contains important legal information about your CTERA products In This Chapter CTERA End User License Agreement 137 GNU GENERAL PUBLIC LICENSE 141 GNU GENERAL PUBLIC LICENSE 3 144 Apache License 151 CTERA End User License Agreement This End User License Agreement the Agreement by and between the individual installing and or using the So
157. t invitation expires Read Write Deleting Active Guest Invitations To delete an active guest invitation 1 Browse the cloud drive folder online See Browsing the Cloud Drive Folder Online on page 116 2 Click My Invitations The My Invitations window opens 3 Select the desired invitation and then click Delete A confirmation message appears 4 Click Yes The guest invitation is deleted 5 Click Close 124 CTERA Agent for Windows User Guide Restoring System State Data NTDS and SYSVOL This chapter explains how to restore a server s system state data NTDS Active Directory and SYSVOL In This Chapter Restoring from a System State Backup on Windows 2003 Server SP2 125 Restoring NTDS Active Directory and SYSVOL Applications on Windows 2003 2008 Server129 Restoring from a System State Backup on Windows 2003 Server SP2 This procedure restores a server s system state data including the following amp The computer name Dh D amp Tip 3 OO E B Registry IP address COM Class Registration database Files under Windows File Protection Depending on the server s configuration the system state data may include the i following as well The Certificate Services database if the server is a certificate server Active Directory directory service if the server is a domain controller The SYSVOL directory if the server is a domain contr
158. tallation file for central use by doing the following a On the Active Directory machine create a shared folder called Agent under Cc b Copy the CTERA Agent installation file to the new folder c Right click on the folder then click Properties The Properties dialog box appears displaying the General tab Size 0 bytes Size on disk Obytes Contains 0 Files 0 Folders Created Today September 12 2011 09 16 13 Attributes E Read only Only applies to files in folder d Click the Sharing tab CTERA Agent for Windows User Guide 3 Centrally Installing CTERA Agent via Active Directory The Sharing tab appears Network File and Folder Sharing 2 po Not Shared Network Path Not Shared Advanced Sharing Set custom permissions create multiple shares and set other advanced sharing options Password Protection People must have a user account and password for this computer to access shared folders To change this setting use the Network and Sharing Center oh e Click Share The File Sharing dialog box appears Choose people to share with Type a name and then click Add or click the arrow to find someone Name Permission Level amp Administrators Owner 2 Owner Read Write w I m having trouble sharing f For each user or user group for which you would like to install CTERA Agent do the following 1 Specify the desired user group either by typing the us
159. te so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in ce
160. ted Files field indicates the size of the files selected for backup The Cloud Storage Usage field indicates the amount of used space in your account after the next cloud backup operation including backups from any other CTERA appliances included in your account Adding and Editing Included Sets To add or edit an included set 68 1 In the navigation pane click Backup Options gt Backup Sets The Backup Sets page appears Do one of the following J To add a new included set click New CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 To edit an existing included set click on its name The Backup Set Details Wizard opens displaying the Backup Set Details dialog box Backup Set Details gt lt Backup Set Details Ea Enter the details of this backup set then click Next E Backup Set Name all of the conditions are true bi Add condition No conditions are defined all selected files will be induded tess I nen fe enen f care 3 Inthe Backup Set Name field type the name of the backup set 4 inthe Comment field type a description of the backup set 5 Inthe If field do one of the following To specify that all of the conditions must be met in order for a file to be included in the backup set select all of the conditions are true To specify that one or more of the conditions must be met in order for a file to be included in the b
161. tera _CTERA Agent 4 Main Backup Options Language Advanced Remote Access interface Language English Change Language Log Viewer Log Settings Explorer Integration Regional Settings Logout Help amp saral saral2 ctera ctera com 4 0 12 0 2 Click Change Language The Set Interface Language dialog box appears Set Interface Language x Interface Language English ii 3 Inthe Interface Language drop down list select your language 4 Click Save selecting Files and Folders for Backup Tip i Files and folders can also be selected for backup via the CTERA Agent Web interface See Selecting Files and Folders for Cloud Backup on page 66 To select files and folders for file level backup 1 Open Windows Explorer and browse to the desired files and or folders CTERA Agent for Windows User Guide 107 5 Using the CTERA Agent in Cloud Agent Mode 2 Doany of the following amp To specify that a file or folder should be backed up to the CTERA Portal right click on the desired file folder and click CTERA Agent gt Add to backup amp To specify that a file or folder should not be backed up to the CTERA Portal right click on the desired file folder and click CTERA Agent gt Remove from backup The amp icon is removed from the file folder Manually Starting Backup The CTERA Agent will automatically back up files applications and volumes to the CTERA Portal according to the schedule
162. their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow GNU GENERAL PUBLIC LICENSE TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION CTERA Agent for Windows User Guide 141 8 Legal Information 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative wo
163. tional changes before restarting this computer clear this check box IV Automatically check and update disk error information Madness napa argh aah zi information manually dear this Cay ee b Select the desired options c Click OK 22 Click Next The final dialog box appears 7 Re image your computer Your computer will be restored from the following system image Date and time 3 9 2011 5 20 39 AM GMT 8 00 Computer W2K8R2 Drives to restore Wolume 6 1cfSe3f c2d5 11e0 5 CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 57 4 Using the CTERA Agent in Appliance Mode 23 Click Finish A warning message appears 24 Click Yes The re imaging process begins Once the process has finished the machine reboots to Windows Accessing Files on the Appliance You can access files on the appliance using the following procedure To access files on the appliance Do one of the following Right click the CTERA Agent tray icon in the notification area of the Windows taskbar and click Access Files i Double click on the Files on Appliance shortcut on your desktop Windows Explorer opens displaying the shares on the appliance es Ml gt Network CLOUDPLUG 13BA a File Edit View Tools Help Organize Network and Sharing Center View remote printers A Fr Favorites E backups BD Desktop a Share 47 Dropbox Recent Places J pr
164. to the Cloud Backup service the agent consumes one Workstation Backup license from your CTERA Portal quota If you are only subscribed to the Cloud Drive service and not to Cloud Backup service your agent does not consume Workstation Backup licenses When the CTERA Agent is installed on a Windows Server operating system the agent consumes one CTERA Server Agent license from your CTERA Portal quota Tip i A license is taken for as long as an agent is defined in your CTERA Portal Account If you are no longer using an agent you can delete the agent entry from your CTERA Portal Account to regain its license Supported Backup Operations The CTERA Agent supports the following types of backup operations amp File level backup File level backup allows backing up files and folders from the CTERA Agent local interface to the CTERA appliance The CTERA Agent can back up both unlocked and locked files In addition you can back up the following server applications ad Microsoft SQL Server Microsoft Exchange ad ad Microsoft Active Directory amp Microsoft SharePoint ad Hyper V Virtual PC Tip i Application backup utilizes Microsoft s Volume Shadow Copy Service VSS VSS enables backups that are point in time and application level consistent Tip i To enable backup and restore of Microsoft SharePoint you need to enable the Windows SharePoint Services VSS Writer service by running the following command on the SharePoint s
165. tree nodes and select the local folder under which folders should be created for each portal cloud folder you chose for synchronization For information on choosing portal cloud folders for synchronization see Selecting Cloud Folders for Synchronization on page 91 5 Inthe After resolving conflict keep original for field use the arrow buttons to specify the number of days that the appliance should retain the original version of a file that was independently modified on more than one replica After this time the conflicting copies are deleted Conflicting copies are stored in the conflicts trashcan folder conflicts 6 Click Save Viewing Cloud Drive Synchronization Status You can view information on cloud drive synchronization status and the amount of cloud storage used To view cloud drive synchronization status In the navigation pane click Main gt Cloud Drive The Cloud Drive page appears The following information is displayed CTERA Agent for Windows User Guide 93 5 Using the CTERA Agent in Cloud Agent Mode Table 8 Cloud Drive Synchronization Information This field Displays Cloud Storage Usage The amount of used space in your account followed by the number of files on the cloud drive The cloud drive synchronization status Some possible statuses are lt 3 Sync in progress Synchronization is currently in progress amp Path is not configured The path to the local folder which should be sy
166. ud Drive Backup Options Advanced O Next backup will run in 23 hours 56 minutes CWA OA Restore Suspend Seeding History wv Last backup completed successfully 3 minutes 4 seconds ago Logout amp Help amp saral saralteam ctera com 4 0 12 0 The CTERA Agent Web Interface The CTERA Agent Web interface consists of the following elements amp Navigation pane Used for navigating between pages amp Main frame Displays information and controls for the menu item selected in the navigation pane amp Status bar Displays general and session specific controls and information including controls for logging out of the Web interface your user name and the firmware version ctera CTERA Agent 4a Man N avigation ani ane Cloud Backup Control Panel Cloud Orive Next backsp wil run in 23 hours 6 minutes SEISION Restore Suspend Seeding History pane Backup Optons Advanced ov Last backup completed success fully Main frame Status bar CTERA Agent for Windows User Guide 63 5 5 Using the CTERA Agent in Cloud Agent Mode Sorting Tables You can sort a table according to a specific column in ascending or descending order To sort a table according to a column 1 Click on the desired column s heading The table is sorted according to the column An arrow in the column s heading indicates that the table is sorted according to the column The arrow s direction indicates the sort order syste
167. und Some but not all of the folder s sub folders are selected for backup Note that the check box has a gray background This folder and all of its sub folders will not be backed up 36 CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 Configuring System State Backup Settings System state backup is performed as a type of file level backup To configure system state backup settings Perform file level backup and select System State as a backup application See Configuring File Level Backup Settings on page 31 Configuring Windows Explorer Integration Settings To configure Windows Explorer integration settings 1 Inthe CTERA Agent Manager click the Explorer Integration tab The Explorer Integration tab appears CTERA Agent Editor x PC Online PA EJ Windows Explorer Integration Display icons in Windows Explorer V Restore Notify user when backup started 7 Notify user when backup ended 7 Settings W M Explorer A Integration rv 2 Complete the fields using the information in the following table 3 Click Save CTERA Agent for Windows User Guide 37 4 Using the CTERA Agent in Appliance Mode Table 3 CTERA Agent Explorer Integration Fields In this field Do this Display icons in Windows Explorer Select this option to display CTERA backup icons in Windows Explorer Files and folders that are selected for
168. up operations the lower pane will not appear For information on configuring the logging level see Configuring Event Log Settings on page 95 2 To view additional logging information for a backup operation click on the desired operation in the upper pane Information about files included in the backup operation appears in the lower pane CTERA Agent for Windows User Guide 99 5 Using the CTERA Agent in Cloud Agent Mode Table 13 Cloud Backup Log Upper Pane Fields This field Displays Mode The operation mode Backup or Restore The type of backup Manual or Scheduled Duration The amount of time the backup operation took Result the resultofthe backup operation O OOO Files the number of files to be backedup O OO Sze thetotalsizeofthe fles to be backedup Transferred Files The number of files transferred to cloud storage during the backup operation Transferred Size The size of the files transferred to cloud storage during the backup operation Changed Files The number of files that changed since the last backup operation Changed Size The total size of the files that changed since the last backup operation Additional information about the event Table 14 Cloud Backup Log Lower Pane Fields This field Displays Type An icon indicating whether backup was successful 2 or not FileName __ Thenameofthebackedup fle OO Path Thepathrothebackedupfie OO O Duration The amount of time
169. us Provisions 11 1 The Software may be subject to export control laws of the State of Israel and or may be subject to additional export control laws applicable to You or in Your jurisdiction You shall not ship transfer or export the Software into any country or make available or use the Software in any manner prohibited by law You warrant and agree that You are not i located in under the control of or a national or resident of Cuba Iran North Korea Syria or Sudan or ii on the U S Treasury Department list of Specially Designated Nationals or the U S Commerce Department s Table of Deny Orders 11 2 This agreement will be governed by and construed in accordance with the laws of the State of Israel without giving effect to any conflict of laws and provisions that would require the application of the laws of any other jurisdiction The parties hereby expressly reject any application to this Agreement of a the United Nations Convention on Contracts for the International Sale of Goods and b the 1974 Convention on the Limitation Period in the International Sale of Goods as amended by that certain Protocol done at Vienna on April 11 1980 11 3 All disputes arising out of this Agreement will be subject to the exclusive jurisdiction of the competent courts of Tel Aviv Israel and the parties agree and submit to the personal and exclusive jurisdiction and venue of these courts except that nothing will prohibit CTERA from instituting an acti
170. very options are already installed on your PC 44 CTERA Agent for Windows User Guide Using the CTERA Agent in Appliance Mode 4 Warning e This procedure will replace all existing files settings and programs with those in the disk level backup To restore your computer via the Recovery Control Panel Tip i Use this procedure if you are able to access the Windows Control Panel O a A W N 10 Click Start gt Control Panel In the search box type recovery In the search results that appear click Recovery Click Advanced recovery methods Click Use a system image you created earlier to recover your computer Do one of the following amp If you want to backup your computer before starting the restore click the Back Up Now button and you will be walked through creating a new backup amp Otherwise click Skip Click Restart The system restarts Choose your language settings Click Next If you are using a Windows installation disk click Repair your computer Continue with Re imaging Your Computer on page 46 To restore your computer using a system repair or Windows installation disk 1 2 3 4 5 Insert the installation disk or system repair disk Boot the computer from the inserted disk Choose your language settings Click Next If you are using a Windows installation disk click Repair your computer Continue with Re imaging Your Computer on page 46 CTERA Agent
171. vice provider and the service provider uses the seeding drive to create the initial backup The seeding drive can optionally be encrypted using AES 256 and RSA public key encryption so even if the drive is lost there is very little risk to your sensitive information To prepare a backup seeding hard drive 1 Select the files and folders you want to include in the initial backup See Selecting Files and Folders for Cloud Backup on page 66 These files and folders will be written to the seeding drive 2 Inthe navigation pane click Main gt Cloud Backup The Cloud Backup Control Panel page appears 3 Click Seeding CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 Tip i This option will appear only if the backup seeding service is supported by your service provider The Select seeding destination dialog box appears x Select Seeding Destination ite You can optionally perform the initial backup by preparing a backup seeding hard drive Ww 4 L The files you selected for backup will be stored on the hard drive you choose below You can then send us the hard drive and we will create the initial backup for you Select the destination volume 931 51GB NTFS 931 51GB NTFS Use encryption 4 Choose the drive to use as the seeding drive Warning e The contents of this drive will be deleted 5 To encrypt the seeding drive select the Use encryption ch
172. vitation recipients are granted read only or read write access to the shared files folders sending Guest Invitations To send a guest invitation for a file or folder 1 Access the cloud drive folder CTERA Agent for Windows User Guide 121 5 Using the CTERA Agent in Cloud Agent Mode 122 See Accessing the Cloud Drive Folder on page 115 Right click in the desired folder or a file folder in it and click CTERA Agent gt Invite guest The CTERA Portal opens in your browser displaying the Cloud Drive tab The Invite Guest dialog box opens Invite Guest r 3 To generate a public URL for sharing cloud myfiles Article docx click Invite 3 Doone of the following To grant the invitation recipient read only access to the file folder choose Invite viewer To grant the invitation recipient read write access to the file folder choose Invite collaborator Click Invite The Send Invitation dialog box appears with the content of the guest invitation x _ lt Your invitation to share backups is ready gt You can now email the invitation or copy it to the clipboard t E A Send Invitation I want to share this Folder with you Use this link to view the files online http saral ctera ctera com filemanager invitation 89A0VRYaTi The files are accessible in this location private saral ctera ctera comiinvitations 89A0VRYqTi This invitation is valid to Sep 14 2013 5 Click Send
173. ware Foundation Inc Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed Preamble The GNU General Public License is a free copyleft license for software and other kinds of works The licenses for most software and other practical works are designed to take away your freedom to share and change the works By contrast the GNU General Public License is intended to guarantee your freedom to share and change all versions of a program to make sure it remains free software for all its users We the Free Software Foundation use the GNU General Public License for most of our software it applies also to any other work released this way by its authors You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for them if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to prevent others from denying you these rights or asking you to surrender the rights Therefore you have certain responsibilities if you distribute copies of the software or if you modify it responsibilities to respect the freedom of others For example if you distribute
174. ws User Guide Legal Information 8 Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on general purpose computers but in those that do we wish to avoid the special danger that patents applied to a free program could make it effectively proprietary To prevent this the GPL assures that patents cannot be used to render the program non free The precise terms and conditions for copying distribution and modification follow TERMS AND CONDITIONS 0 Definitions This License refers to version 3 of the GNU General Public License Copyright also means copyright like laws that apply to other kinds of works such as semiconductor masks The Program refers to any copyrightable work licensed under this License Each licensee is addressed as you Licensees and recipients may be individuals or organizations To modify a work means to copy from or adapt all or part of the work in a fashion requiring copyright permission other than the making of an exact copy The resulting work is called a modified version of the earlier work or a work based on the earlier work A covered work means either the unmodified Program or a work based on the Program To propagate a work means to do anything with it that without permission would make you directly or secondarily liable for infringement under appli
175. you configured in the CTERA Agent Web interface see Scheduling Automatic Cloud Backup on page 80 If desired you can manually trigger backup at any time Tip i Backup can also be manually started via the CTERA Agent Web interface See Manually Starting Cloud Backup on page 83 To manually start backup 1 Click the CTERA Agent tray icon in the notification area of the Windows taskbar The CTERA Agent screen appears x __ CTERA Agent ctera Cloud Backup gt 11hours 55 minutes ago Brei y Completed successfully Restore Cloud Drive S ize fil cS y ST vce Open folder View online Next backup v ll run in 12 hours 6 minutes Se ees 2 Next to the desired backup type click Backup now A progress bar appears and the number of files and bytes remaining for local back up are displayed The CTERA Agent backs up files to the CTERA Portal 108 CTERA Agent for Windows User Guide Using the CTERA Agent in Cloud Agent Mode 5 Stopping the Current Backup Operation Tip Backup can also be stopped via the CTERA Agent Web interface See Cancelling i the Current Cloud Backup see Canceling the Current Cloud Backup on page 78 To stop the current backup operation 1 Click the CTERA Agent tray icon in the notification area of the Windows taskbar The CTERA Agent screen appears with a progress bar 2 Click Cancel The current backup operation is stopped Suspending and Resuming Backup You c
176. ything that users can regenerate automatically from other parts of the Corresponding Source CTERA Agent for Windows User Guide 145 8 Legal Information The Corresponding Source for a work in source code form is that same work 2 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This License explicitly affirms your unlimited permission to run the unmodified Program The output from running a covered work is covered by this License only if the output given its content constitutes a covered work This License acknowledges your rights of fair use or other equivalent as provided by copyright law You may make run and propagate covered works that you do not convey without conditions so long as your license otherwise remains in force You may convey covered works to others for the sole purpose of having them make modifications exclusively for you or provide you with facilities for running those works provided that you comply with the terms of this License in conveying all material for which you do not control copyright Those thus making or running the covered works for you must do so exclusively on your behalf under your direction and control on terms that prohibit them from making any copies of your copyrighted material outside their relationship with you Conveying under any other circumstances is permitted solely under the

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