Corporate Solution e-Services User Manual for Members
Contents
1. Kame Beneficiary Relation gt BenefcaryEftDt Beneficiary Share MetLife Alico My Claims Do you want to know the status of your latest claim Do you want to review an old claim Are you just retrieving your claim history My Claims allows you to do all that Feel free to browse your claims history for up to a period of 1 year You will be able to view your Cash Claims and your Direct Billing Claims for yourself and your dependents Claims List Your search reteived 3 records Claim Humber Claim Incurred late 05 05 2011 001 30 05 2011 03 12 04 2011 001 03 04 2011 04 19 05 2011 007 09 05 2011 01 MetLife Alico How to search for Claim Search Claims MetLife Alico MetLife esc v Insured Benefit status Service Date To Gw Claims List Claim Claim Incurred Presented Approved Co Co Denied m Claim Paid Humber Date Amount Amount Payment Insurance Amount Amount ae Status Date Step 1 Select the Insured Name Step 4 Enter the requested Periods From amp To SMTWTES 27 2829 30 1 2 3 Step 2 Choose the Benefit Then click on Search 45 6 3 10 Step 3 Select the Claim Status 12 13 14 15 17 18 19 20 21 22 23 24 Note Claim Inguiry will not display Note 2 Please go to next page to see the selection SR ABA any detailed medical infor2. Account Sign In Sign in with your email address and the password shared with you MetLife Alico First time Log IN Password Change MetLife Alico Thursday May 24 2012 Old Password Once you log in system will Confirm Password automatically prompt you to create a new password and Secret Question set up secret guestion Secret Answer Password Rules 1 Length must be in the range of 8 to 13 characters 2 Must begin and end with an alphabetical character Note Please make sure you follow the Password rules 3 Alphanumerical with atleast 2 digits MetLife Alico First time Log In Contact Details Dear Customer In order for us to serve you better we would like to have your latest contact information Address Office No Bldg 1 Street Office Phone 421 m n Mobile Phone P O Box Phone Res City Country National ID Passport Number Hationality Note No spaces or signs are allowed in the Phone National ID and Passport number fields All you need to do is enter your Address contact numbers city country National ID Passport no and confirm your Nationality MetLife Alico First time Log In Final Step Bank Details Now for the final step Entering your Bank details To serve you better MetLife Alico offers Wire Tr
3. 4 d 4 IC i 55 Life Insurance Accident Insurance Health Insurance Savings and Investments Customer Service iE 21 Ty za gt 4 cA E E lt z Access e Services L 1 3 j E Access for Policies held through the Employer Medical Cardholders Login to e Services Download user manual I More than 50 years and here to stay gt More about e Services gt More about MetLife Alico Accident Insurance Age Select your age MetLife Alico FI rst t me Log IM Access from our website in the Business Page For Individuals MetLife Alico Employee Benefits The success of any corporation lies in the strength of its people Employee Benefits becomig the benefits that employees zzz iha ma am m Visit our website www metlifealico ae Click on For Business at the top of the page Then select login to e Services link on top of the page For Business une Login to eServices gt Homepage Employee Benefits Group Life amp Disabilty Group Medical Pensions amp Group Savings Pre Packaged Solutions Customer Service Download a form Find our offices gt More support tools Claims Wellness initiatives Medical Provider Locator MetLife Alico First time Log In e Services Homepage MetLife Alico Monday March 12 2012 Health Provider
4. MetLife Alico 5 pon Tu Ben 4 E id D gt 2 4 Mir HOM 1 gt b 4 E b lt EI 4 4 1 4 2 NS ar A v Corporate Solution e Services User Manual for Members Version 3 0 July 2013 MetLife Alico A state of the art online portai e Services is a state of the art online portal that will allow vou to access and view your policies Key Features Benefits Portfolio inquiry Member and Complete coverage benefits dependent details information Coverage details Monitor claims and pre approvals Claims summary Edit profile information e Search for medical providers Download forms Print Certificates MetLife Alico Minimum System Requirements The minimum requirements to access the e Services portal Internet Explorer 7 or higher Ensure that your Pop up blocker is disabled Note Please ensure that www metlifealico ae is added to the compatibility view settings on the browser To do that please click on Tools select compatibility view settings and www metlifealico ae MetLife Alico Visit our website www eservices metlifealico ae and login MetLife Alico Monday March 12 2012 i onday March 12 2012 Enter Username and Password to login If you are a New Users click on New User Health Providers ki
5. Cash Claim Screen EE Description Consultant OP Initial 3 Vizit Consultation Non Covered 30 05 ten Service 2011 There are 2 types of Claims Cash amp Direct Billing Cash Claims System will allow you to click on the Cash Claim no to view its full details such as the amount paid the amount denied and the reason for denial Direct Billing Claim nos under Direct Billing are not clickable Presented Amount fields related to that claim will also be without figures 0741100000 08 08 2011 MetLife Alice Policy Number Alico MetLife Alico 05 06 20 11 001 03 Processes Date Cheque Payment Ref Cheque Number 842718 Remarks Kindly note that Dr visit charges paid up to the group contract limit Kindly note that expenses 50 00 50 00 0 00 0 00 50 00 Fe for not covered as per policy My 5 MetLife Alico Network Having problems locating a Medical Provider near you SELECT Cardiology Chiropractic Use our medical provider finder tool to browse Dentistry amongst our list of more than 1 000 medical Dermatology Endocrinology providers in the UAE E T Family Medicine The Search Provider tool helps you filter them based General Medicine on your schedule of benefits by General Surgery BELECT Internal Medicine Country wees i Hos
6. Certificate Certificates Pre Approvals MetLife Alico Download Forms _ Claims Indemnity Claim For PreDetermination Select the form s you wish to Download The Forms will be downloaded in pdf format MetLife Alico Download Forms Certificates Pre Approvals MetLife Alico How to Request for a Visa Certificate Request UAE Residency Visa Certificate Passport Ho Residence Alico Alico To create a similar Step 1 Select the Name reguest for a dependent at Step 2 Type your Nationality the same time Step 3 Enter your passport no Step 4 Choose the city of residence Then click on Submit aaah tf AD N letLi fe Al ICO UAE Res Visa Certificate Pre Approvals MetLife Alico How to Request for a Certificate Policy Number 01234567 Certificate Humber 109 Select Certificate Type Life Insurance Certificate 7 Medical Insurance Certificate Select the type of Certificate you would like then click on Submit 2 Medical Authorization Certificate Name Report pdf Type Adobe Acrobat Document 6 71KB From 172 30 98 97 The Certificate will be immediately generated for yo
7. ansfer for your Cash Claims That way the funds are directly transferred into your Bank Account I would like to receive my medical claim s reimbursement via Note Make sure you select Check 9 wire Transfer the Payment Method you _ prefer Bank Details Bank Name L Branch Name L Account Humber Po Swift Code 421 Flesse ne aware that the bank details you provide will be used for reimbursement af your claims Therefore please ensure that the details provided sre accurate and up to date All you need to do is enter your Bank Name Account Number Swift Code and IBAN Number Once done click on Submit and you will be automatically re directed to the Home Page MetLife Alico WWW eservices metlifealico ae 5 MetLife Alico Home Page ContactUs Profile Logout Toolbar with a selection of Met Life Alico services Monday March 12 2012 Welcome My Benefits My Claims Network v Services Y Did you know Contact Profile Logout To answer To send us To view or edit any an email for your address inquiry inquiries contact Your plan gives you the facility to enroll diabetic members into our free comprehensive Diabetes Management Program i Act Click Here for more details you may clarifications information and have or change suggestions Password Access to Offers and Special Features Me
8. d by the Provider for the services you paid through direct billing Some of the Claims are clickable and some are not why The Clickable claims are the Cash Claims which are submitted by you for reimbursement By clicking on them you can view all the details of your claim what was approved or denied and the full amount paid e Can I see the reason why a Claim was denied or partially paid Yes Just click on the Claim number to view all details about that specific claim MetLife Alico FAQs Can submit a softcopy of a Claim In order to process claims MetLife Alico still requires that all original documents and the filled in claim forms are shared in Hardcopies You may mail them to MetLife Alico Claims Department Crescent Tower 17th Floor Corniche al Buhaira PO Box 5984 Sharjah UAE Please check with your HR Department to see if there are any alternative arrangements to submit claims to MetLife Alico Please note that Claim Forms can be downloaded from e Services under services Menu MetLife Alico FAQs What are the Certificates available on e Services Certificates are formal documents produced by MetLife Alico Gulf to certain entities as a proof of your coverage 1 Medical Certificate for the UAE Residency Visa Some Emirates in the UAE require a Medical Insurance certificate in order to issue a residency visa You can simply request MetLife Alico to issue a Certificate for you 2 Life I
9. imbursements directly deposited to your bank account By providing your banking details you will be able to benefit from this new secure feature If you still prefer receiving your cash claim reimbursements through cheque kindly tick the checkbox next to cheques MetLife Alico FAQs want to cancel my access Who do I contact To cancel your access please e mail us at e servicescorp gulf ometlifealico com The system signed me out automatically Why If your page remains inactive for 30 minutes e Services will automatically sign you out as a security measure As with many secured web applications e Services provides this feature in order to ensure your data is secured and protected from potential access by an unauthorized individual What is the secret question The secret question is a verification question to which only you know the answer You create the question during your first login process The answers to these questions are used to reset your password and confirm your identity We recommend that you do not share the answers to your questions with anyone MetLife Alico FAQs If I cancel my e Services access will my policy be also canceled No your policy will not be canceled if you decide to cancel your e Services access Some of the Claims presented amounts are hidden why These amounts are called Provider Claims or Direct Billing claims They represent the claims that were submitte
10. mation options MetLife Alico How to search for a Clalm continuation Insured Name MetLife Alico MetLife Alico Claim Status Benefit Service Date From Service Date m da 1c m Bc EC Claim Claim Incurred Humber Date Status Date MEDICAL MEDICAL SUBMITTED PAID DENIED SUSPENDED MATERNITY MetLife Alico How to search for a Claim continuation Insured Hame MetLife Alico MetLife Alico Claim Status ALL bal Benefit MEDICAL Service Date From Service Date E Your search retreived 11 records on the Claim number to see more details about each claim Co Paid Claim Number NES Presented e Payment Insurance Date 05 06 2011 06 06 30 05 2011 1 095 Paid 2 25 07 05 10 09 05 2011 300 00 50 00 250 00 AED Paid 2014 09 0848011 y 17 8 AED Paid 04 4 T 201 the Hospital Deductible Amount not covered Status of Clinic amount by MetLife Alico payment Date of visit to the Amount approved Amount Payment hospital clinic i i by MetLife Alico Paid date MetLife Alico How to search for a Clalm continuation Claims List m Presented Amount Date 7 30 05 2011 1 095 5 07 4011 501 1 401 1 Claims Details 08 2011 Policy Holder Name Claimant Claim Number Payment Mode Example of a
11. ndly click here to login Username Password Forgot Password Click Here Account Locked Click Here Welcome to MetLife Alico s Corporate Solutions e Services Enjoy easy access to your Policy Anytime Anywhere Options to retrieve Forgotten Password or re activate Locked Account MetLife Alico First time Log In When you log in for the first the the system will automatically prompt you to Create a new password Set up a secret question Once this activity is completed you can log in again with your new password L Password JJ The in built security features Do make sure you ve selected a of the e Services portal password that is of a length between 8 ensure that any information and 13 is aiphanumeric A Z 2 0 that you access or transmit 9 begins and ends with an alphabet and contains at least two numbers this portal 15 secure and not compromised www eservices metlifealico ae uw ws E j a r 1 J EN J ZW a Bi r m Tr i L 1 E ICAT T FA N IL i E ESI E Nu LJ L A 1 SIT SITE Ll 528 login to rom t x Va For Business lt ra a n A P l Vai p 2 1 u
12. nsurance Certificate If you have a Life Insurance Coverage in your policy you can immediately generate a Life Insurance Certificate as a proof 3 Medical Insurance Certificate This certificate acts as a proof that you have a Medical Insurance with MetLife Alico It may be required when applying for a visa such as schengen 4 Medical Authorization Certificate This certificate can be used by employees who newly joined their company at specific Medical Providers until they get their Medical Cards The list of providers is available in the Download Forms page under Services MetLife Alico Thank you
13. pital epee City Clinic Neurology mount Neurosurgery Diagnostic Obstetrics Gynecology Specialty Nursing Home Opthalmology MetLife Alico How to find a Medical Provider Type GOLD Territory Cities Area Name Select your search criteria then click on View Network List Category Speciality Reset View Network List Your search retrewed 18 records MapLink New Medical Center Hospital Blue amp Green Al Safiya Bldg 2689800 Dubai 04 Specialties Canadian Specialist Hospital Deira next to LOTUS Hotel Abu Hail Deira TUT2222 Dubai 04 All Specialties New Medical Center Hospital Al Safiya Bldg 2689800 Dubai 04 All Specialties Mideast Polyclinic Riga St Al Otaibi Blg 2215888 Deira Dubai 04 All Specialties _ FAT MetLife Alico UAE Res Visa Certificate Certificates Pre Approvals MetLife Alico Services Are you looking for a Claims form Do you need a Certificate for the Embassy What is the status of your Pre Approval request MetLife Alico s e Services ensures that all required forms and services are just a few clicks away Now you can download forms certificates and monitor your Pre Approval request just by logging in Pre Approval ID Policy Humber Pre Approvals T gt Fe p N letLi fe Al ICO UAE Res Visa
14. s kindly click here to login Username Password Select New User Forgot Password Click Here Account Locked Click Here Welcome to MetLife Alico s Corporate Solutions e Services Enjoy easy access to your Policy Anytime Anywhere MetLife Alico First time Log In Registration Step 1 MetLife Alico Tuesday May 22 2012 Welcome to the registration for Corporate Solutions e Services Note Your Policy and Certificate numbers are required to register for e Services You will find both of these on your MetLife Alico Medical Card 1 How can register 2 What information do i need to complete the registration 3 How do i contact MetLife Alico Other FAQ s All fields are required Policy Number _ 4 Health Certificate Number p 1 2 MetLife Alico Tips that can help you during the registration process Cancel Step 1 enter your Policy Number Step 2 Enter your Certificate Number Note the Policy and Certificate numbers are available on your Medical Card as highlighted in the illustration Step 3 Enter your date of birth Then click on Submit MetLife Alico First time Log In Registration Step 1 continuation MetLife Alico After clicking on submit system will show your Name and your Employer s Wednesday May 30 2012 Welcome to the registration for Corporate Solutions e Services Note Your Polic
15. tLife Alico Toolbar Selections MetLife Alico s e Services is a central hub that allows you to view your policy and coverage information find medical providers generate certificates and much more My Benefits My Claims Network Y Services V Network Search Provider Services i Download Farms Change Beneficiary Request Certificate Request Embassy Certificate Authorisation Certificate Pre Approvals MetLife Alico MetLife Alico My Benefits What are you covered against Do you want to see your beneficiary ies information Who are the dependents registered under your policy And what are their benefits My Benefits allows you to view your dependents details all your coverage benefits and your Beneficiary ies information MetLife Alico My Benefits Dependents Employee Number Department Employment Date National ID Beneficiaries Sponsor ID Gender Nationality Status Undertiiriting Selections to view the benefit details under your policy Certificate Number 109 Sub Office Designation Salary Passport Humber Date Of Birth Marital Status Effective Date Member details MetLife Alico My Be efits continuation Member Marne Certificate Number 129 Depeodaer into Coverage Wife Member Name Number 12930 Bene amp ciary info Beneficiaryid
16. tamin D 1 Ho Of Units MetLife Alico FAQs Who should I contact for inquiries or clarifications For any inquiries or clarifications you can send us an email to e Servicescorp gulf metlifealico com Is my information secure Yes The data is secured using a 128 bit encryption using SSL Secured Socket Layer My Account is Blocked how can I re activate it To unlock your account please mail us at e Servicescorp qulf metlifealico com am having trouble selecting a password What should I do There are guidelines to follow for creating a password These guidelines are available in the Password Change Screen If you are still facing difficulties in creating a password please email us at e Servicescorp gulf metlifealico com MetLife Alico FAQs am unable to login why There are several reasons why you May not be able to login 1 You may have incorrectly entered your username In this case you need to double check your username against the confirmation email you received when your account was set up 2 here may be a mismatch between the username and password 3 Your account is locked If you are facing difficulties in login please send us an email at e Servicescorp guif metlifealico com During Registration the system is asking me to enter by Bank account details Why Through our newly launched Wire Transfer Capability you now have the option to receive your claim re
17. u and your dependants You can either open it directly or save on your computer While files from the Intemet can be useful some files can potentially harm your computer you do not trust the source do not open or save this file What s the risk aaah tf AD N letLi fe Al ICO Download Forms UAE Res Visa Certificate Certificates S MetLife Alico Pre Approvals Search Dependent Date 27 05 2012 E Select the Insured followed by the reguired periods then click on Search Your search reirewed 1 records Certificate Number Dependent Code Insured Name Inzured 10 Submitted Date Status 0741100000 12930 ABC TEST 49651 16 10 2011 APPROVED lt T 1 of 1 gt Pre approval ID Certificate no Click on the Reference Submission date Number to see more details about the Pre approval Policy Dependent code MetLife Alico Pre Approval Full Details Pre Aproval ID 294889 Status APPROVED Policy Humber 0741100000 Hospital Name Dr Sulaiman Al Habib Medical Centre Certificate Humber 12930 Physician Name Dr Nabil Hamdan Dependent Code 1 Approval Submission Date 10 10 2011 Insured Name TEST Expected Admission Date Insured ID 42947 Expected No of days Approval Scenario Out Patient Diagnosis 724 2 Lumbago Low Back Pain 82305 V i
18. y and Certificate numbers are required to register for e Services You will find both of these on your MetLife Alico Medical Card Member Name MetLife Alico MetLife Alico Employer MetLife Alico Cancel Register Have any questions 1 Haw can register 2 2 What information do i need to complete the registration gt 3 How do i contact MetLife Alico _OtherFAQ s Review your Member and Employer If your Member Details are correct click on Register Note if your Member Details are not correct please contact your HR Department MetLife Alico First time Log In Registration Step 2 Welcome to the registration for Corporate Solutions e Services Create your user ID e Mail Confirm e Mail l acknowledge that have read and understand the Terms of use and Privacy Statement Cancel Register NERA Once you click on Register you will Dear MetLife Alico MetLife Alico receive your password by email Congratulations on your registration and welcome to e Services We have sent a confirmation of your registration with your password to the email ID that you provided You can now access your benefits information 24 hours a day 365 days a year Thank you Step 1 enter your email address in both fields Step 2 Read the Terms and Conditions before acknowledging then click on Register
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