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FlexSet-IP 280S Telephone User Guide (for Coral Sea Softswitch

1. A bullet appears next to any active forwarding feature on the Forwarding Options screen Page 2 below and an additional bullet appears next to on the idle screen Page 1 below Forwarding options are accessed by pressing from idle state Page 1 08 30 08 Jul 2007 Company xyz Station No Display Name 4 gt CALLog Fwd Redial Campon Page 2 08 30 08 Jul 2007 Company xyz Station No Display Name gt Fwdall ATI E eBusy Busy E eNoAns FwdAll Forward All Forwards your incoming calls to another destination You can still place outgoing calls from your terminal If is activated a FWD message appears on the top line to remind you that this feature has been activated at your station Station Telephony Features 36 FlexSet IP 280S User Guide Coral Sea Softswitch Call Forwarding Busy E Forward Busy External Not used in this state Busy Forward Busy Forwards your incoming calls to another destination when your terminal is busy NOTE For the Forward Busy feature to function properly Call Waiting must not be activated For more information see your system administrator Call Forward All External Not used in this state Forward No Answer Forwards your incoming calls to another destination when you do not answer within a system defined number of seconds NOTE You can edit the number of seconds via your Coral Sea Softswitch portal Operating Call Forward 1 Choose the required forwarding option FwdA
2. AES Fwd Redial Campon Page 2 Call Log gt Out eIn Outgoing Call Log is used to view the last 40 outgoing calls made from your station Dol Incoming Call Log is used to view the last 40 calls made to your station A bullet appears next to Out or e n to indicate when outgoing or incoming calls are logged for your station If no calls are logged pressing or n displays the lt No Calls Made gt or lt No Calls Received gt message respectively Station Telephony Features 40 FlexSet IP 280S User Guide Coral Sea Softswitch Call Log Page 3 In 10 00 29 May 2006 401 Steve Williams 7652345 gt Delete Dial Use S to scroll through the call records The calls are listed in order of receipt dialing and are numbered accordingly at the left of the call display with the most recent listed first In the example above 01 Steve Williams 7652345 indicates that Steve Williams was the most recent person to call be called NOTE A maximum of 40 incoming and 40 outgoing calls are stored Once this number is reached any new calls added to the call log will result in the oldest 41 record being deleted on a first in first out basis The keyset excludes duplicate numbers in the Call Log A duplicate number is one that has called your station or that has been called more than once Only the most recent call is displayed for each logged name number The following options are available Choose to d
3. Use the table below to record your Mobility numbers Mobility Number Call through Callback Station Telephony Features 60 FlexSet IP 280S User Guide Coral Sea Softswitch Mobility Call through Callback To place a Call through Mobility call from an off site phone l be Place a call to your dedicated Mobility number NOTE If your ANI number is not recognized or you do not have a PIN code defined in the system you will hear an announcement indicating that you are not authorized to use this Mobility service Listen for dial tone Dial your PIN code if required by your authentication rules or if your phone does not present your ANI number NOTE Ifyou enter an invalid PIN code you will hear an announcement to enter the correct PIN code If you are not sure what your PIN code is contact your system administrator Press and then listen for dial tone Place a call to the required destination number NOTE If your destination is an external number it should be preceded by an external line access code Depending on your settings your off site phone ANI or alias is displayed to the party receiving the call Listen for the ringback tone Wait for an answer Once in an established Call through call you can activate one of the options described in the table on page 63 Station Telephony Features 61 FlexSet IP 280S User Guide Coral Sea Softswitch Mobility Call through Callback
4. 59 FlexSet IP 280S User Guide Coral Sea Softswitch Messages Voice Mail Mobility Call through Callback The Mobility feature allows you to connect off site phones such as your home or mobile phone to the Coral Sea Softswitch via a dedicated Mobility number Once connected you can make calls from within the system and activate Sea Softswitch features see table on page 63 The off site phone operates as a virtual station in the Sea Softswitch Mobility services are based on your dedicated alais numbers call access parameters rules and announcements managed by your system administrator via the Sea Softswitch portal An authentication process is employed based on a combination of your off site caller ID ANI number dedicated system wide Mobility number and your PIN code There are two types of mobility services Call through and Callback You can be provided with both services on the same off site phone if your system administrator has assigned separate dedicated Mobility numbers for each service e Call through you call a dedicated Mobility number and receive a dial tone after successfully passing the authentication process The off site phone must provide an ANI number or you must enter a valid PIN code if prompted e Callback you call a dedicated Mobility number The Sea Softswitch identifies you disconnects the call and calls you back at a predefined callback number Upon answering the call you receive a dial tone
5. A Outside line access code needed to access external trunks page 80 CALLog from CALL Log records Feat MENU Redial Number options page 73 GEN gt Userdef N A Ring Adjustment options page 20 gt Ring AND gt UsrDef N A Time Zone setting page 82 END gt UsrDef N A FlexSet IP Software Version page 79 Index Soft Keys and Feature Codes 96 FlexSet IP 280S User Guide Coral Sea Softswitch N eh adiran Telecom International Headquarters Tadiran Telecom Ltd 18 Hasivim Street P O Box 7607 Petach Tikva 49170 Israel Tel 972 3 9262000 Fax 972 3 9262310 USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 http www tadirantele com Coral FlexSet IP 280S IP Telephone User Guide SeaSoftswitch 3 0 Edition1 0 2008
6. Features 66 FlexSet IP 280S User Guide Coral Sea Softswitch Page Queue To pick up a call placed in Page Queue from Page Queue originating station 1 Dial assigned Page_Q access code default 7060 7069 see table below 2 Begin speaking Return Call If the call is not picked up within a predefined time it will automatically return to the originating station from which Page Queue was placed 1 Press SPKR or pick up the handset to answer 2 Begin speaking NOANS PARK PICKUP Q dial 2nd party gt Mute FwdAll All E Callwt Page Queue Access Codes Page queue Access Code Number Dial Pad 1 7060 2 7061 3 7062 4 7063 5 7064 Station Telephony Features 67 FlexSet IP 280S User Guide Coral Sea Softswitch Page Queue Station Telephony Features Page Queue Page queue Access Code Number Dial Pad 6 7065 7 7066 8 7067 9 7068 10 7069 68 FlexSet IP 280S User Guide Coral Sea Softswitch Programming Feature Keys The FlexSet comes equipped with 4 system defined fixed keys as well as user preprogrammed keys NOTE Authorized users can change these keys via their Coral Sea Softswitch portal There are 22 user programmable keys for the FlexSet IP 280S see Front View on page page 4 NOTE You can configure programmable buttons via your Coral Sea Softswitch portal The programmable buttons may incl
7. Mask There is no Subnet Mask configured in the FlexSet IP Notify your system administrator 2805S NO PHYSICAL LINK Your FlexSet IP 280S is not connected to the network Check all wires connections hubs and switches to determine if any parts or components are unplugged or damaged Not Active Your phone failed to register in the Coral Sea Notify your system administrator Softswitch system Not Registered Your phone failed to register in the Coral Sea Notify your system administrator Softswitch system Trying DNS For keysets with static IP addresses indicates Notify your system administrator server e Primary DNS server address has been defined in the phone e No Call Agent IP address has been defined in the phone Appendix D Troubleshooting 92 FlexSet IP 280S User Guide Coral Sea Softswitch Failure Message Problem Solution Action UNREGISTERED MAC The MAC address is not registered in the Coral Sea Take note of the MAC address that is Softswitch system displayed on the phone and forward it to your system administrator The MAC address can be found on the bottom of the phone on the packaging box or by selecting gt IP Params gt Static gt Self MAC Adr XXXX is not The number or user you called is currently not logged Hang up and try again later active into the Coral Sea Softswitch system Appendix D Troubleshooting 93 FlexSet IP 280S User Guide C
8. Softswitch Hold Login Logout This toggle feature allows you to e Log in to a phone with your individual user settings e Log out from your phone or another phone to which you are logged in NOTE In order to use this feature a PIN code must be defined in your Sea Softswitch portal If you are not sure what your PIN code is contact your system administrator To log in to a phone 1 Dial Login Logout feature code 123 The Login message is displayed 2 Dial your alias extension number The ENTER PIN message is displayed 3 Dial your PIN code Your settings are displayed on the phone To log out of a phone 1 Dial Login Logout feature code 123 The Login message is displayed 2 Dial cancellation code x The Logged out message is displayed to inform you that you are logged out of the phone Station Telephony Features 57 FlexSet IP 280S User Guide Coral Sea Softswitch Login Logout Messages Options You can leave a message at another station and conversely any station can leave a message at your station To learn more about the Message feature refer to the SeaMail User Guide Station Telephony Features 58 FlexSet IP 280S User Guide Coral Sea Softswitch Messages Options Messages Voice Mail You can use the Voice Mail feature to access your personal voice messaging system To learn more about using the voicemail system refer to the SeaMail User Guide Station Telephony Features
9. To place a Callback Mobility call from an off site phone l H z 9 Place a call to your dedicated Mobility number Listen for dial tone if your authentication rule requires a PIN code otherwise wait for ringback tone and proceed to Step 4 Dial your PIN code NOTE Ifyou enter an invalid PIN code you will hear an announcement to enter the correct PIN code If you are not sure what your PIN code is contact your system administrator Press The call is disconnected Wait for the system to call you back NOTE You can receive another call before the system calls you back in this case the system will continually attempt to establish the Callback call according to a pre defined Reattempt rule Answer the call from your Callback phone as defined by your system administrator Listen for the distinctive dial tone Place a call to the required destination number NOTE If your destination is an external number it should be preceded by an external line access code Depending on your settings your off site ANI or alias is displayed to the party receiving the call Listen for the ringback tone 10 Wait for an answer 11 Once in an established Callback call you can activate one of the options described in the table on page 63 Station Telephony Features 62 FlexSet IP 280S User Guide Coral Sea Softswitch Mobility Call through Callback Options available while in an established Mobility call During a mobilit
10. User Guide Coral Sea Softswitch Desk Elevation at 28 Desk Elevation at 60 NOTE For full instructions regarding desk elevation refer to the Coral Terminal Equipment Installation Manual A4 1 FlexSet Desktop Elevation Stand FlexSet Overview 11 FlexSet IP 280S User Guide Coral Sea Softswitch Desk Elevation at 60 Wall Mounting The FlexSet can be wall mounted when required NOTE For full instructions regarding wall mounting your phone refer to the Coral Terminal Equipment Installation Manual WALL WALL MOUNT FlexSet Overview 12 FlexSet IP 280S User Guide Coral Sea Softswitch Wall Mounting Using the Display Panel The FlexSet Display provides an easy to use control interface On this display several different classes of function information and controls are found During normal operation the active function assumes control over the entire area of the display and all of the soft keys Meanwhile the System Lines 15 and 2 4 lines which usually in idle state include the time date site name station name and number automatically change to relay pertinent information about telephony states and operations and the calling party s information Five soft keys located immediately below the display screen act as triggers for any currently displayed FlexSet function or option All of the information on the display panel 34 line continually changes to reflect options related t
11. a call you can use this feature to add another party to the call creating a 3 way Conference call 1 During the call press or press a preprogrammed Flash Xfer DSS button The original party is placed on hold Dial the third party dial number Wait for the third party to answer Press to establish a 3 way call Repeat Steps 1 to 4 to add additional parties to the conference call The Conf with Conference Bridge X message is displayed indicating the number of parties currently in the conference call Ki eg Ei Station Telephony Features 77 FlexSet IP 280S User Guide Coral Sea Softswitch Transfer Xfer Setup Overview The general features of your FlexSet can quickly and easily be configured using the soft keys Many of these features will only need to be configured once however they can easily be reconfigured at any future stage should your requirements change The following pages detail the setup and configuration options User Zetting o5i05 secs discs sie EE ealeaasaadeasneeseaumnuaeaasacenss page 79 System Defmitions Menu c ccccccsscccccsssasicasestecescccssas casscascsaesetcassnees page 84 NOTE The SysDef Menu is intended for system administrators or qualified technicians only since changing your phone s setup configuration could cause it to malfunction Consequently this guide only provides an overview of the SysDef menu For detailed information about the SysDef Menu system administrators can refer to the Termin
12. free the built in sensitive microphone is used to amplify your voice The system operates in such a way that the two connecting parties i e you and the far side cannot be heard simultaneously the stronger party is heard Press CC to hear the far side more strongly press 7 to be heard more easily e Handset When conversing through the handset or headset receiver volume can be adjusted Operating the FlexSet 19 FlexSet IP 280S User Guide Coral Sea Softswitch Volume Adjustment Ring Adjustment The ring volume as well as ring tones of your FlexSet IP 280S can be changed by using soft keys from idle The ring volume can also be adjusted by pressing the volume keys while the phone is ringing You can use this to change the ring of two different telephones in the same room Also note that the Message Lamp lights in beat with the ring while the phone is ringing Adjusting the ring volume level while ringing Press the up or down volume keys The ring volume level ranges from 0 MIN ring to 15 MAX ring Adjusting ring settings from idle Press QED and choose Ring There are three ring elements that can be adjusted l 2 Intrnl NOTE Ring Adjustment change by pressing the volume buttons Ring volume ranges from 0 to 15 Internal enables you to change the ring tone default or custom set and record your own voice ring tone for calls originating from an internal source eTo change the current ring tone f
13. of the party you want to add to the conference 3 Wait for the party to answer 4 Press to remain on the line to stay connected to the conference NOTE A warning tone will be heard by all the participants Station Telephony Features 50 FlexSet IP 280S User Guide Coral Sea Softswitch Conference Calls Meet Me Leaving a conference Press SPKR or hang up Releasing the Last Conference Ad hoc Member from a Meet Me Conference During an established Meet Me conference call any party can release the last ad hoc party to have joined the conference call The last ad hoc party to join cannot release him or herself Press a preprogrammed Release Last Conference Member DSS button Station Telephony Features 51 FlexSet IP 280S User Guide Coral Sea Softswitch Conference Calls Meet Me Conference Calls N Way Conference Establishing an N Way Conference During a call you can use this feature to add another party to the call creating a 3 way Conference call Once a 3 way Conference call is established repeat the steps to 4 to add addtional parties effectively creating a multi party or N way conference call l e Goh During the call press OF press a preprogrammed Flash Xfer DSS button The original party is placed on hold Dial the third party dial number Wait for the third party to answer Press to establish a 3 way call The Conf with Caller Name or Number message is displayed Repeat the above st
14. park a call up to ten calls can be multi parked simultaneously by default on designated Page Q numbers by sending the call to one of ten Page Queue destinations Once parked a call can be either retrieved at your station or another station The call can be picked up from any system station by dialing a Page Queue access code default access codes are 7060 7069 NOTE To pick up the call Mr Doe should dial from any station to the relevant Page Queue number If the call is not picked up within a predetermined time it will automatically return to the originating station from which Page Queue was placed See Return Call on page 67 for details The party placed on Page Queue hears music To place a call in Page Queue While on a call press Xfer Listen for the dial tone Dial a free Page Queue number ten options see Table on page 67 to send the call to Page Queue number x Listen for the confirmation tone The PARK PICKUP Q message is displayed Announce that there is a call on Page Q line x Using available means of communication notify another user to pick up the call Usually announcing a call for pick up includes the name of the person being notified and the relevant Page Q number AR WN gt To pick up a call placed in Page Queue from any station 1 Lift the handset of any telephone 2 Dial assigned Page Q access code default codes 7060 7069 see table Table on page 67 3 Begin speaking Station Telephony
15. state Tip See Deflect Divert Call on page 53 Deflect is used to divert an incoming call to another number Press a preprogrammed DEFLECT CALL to XXXX key Operating the FlexSet 30 FlexSet IP 280S User Guide Coral Sea Softswitch Receiving and Answering Calls During Idle The following telephony features appear by default on the third line of your FlexSet display during idle Alternatively they can be reached by pressing ENU gt Featrs NOTE Features and their locations in the idle state may be redefined to suit changing working stations or adapted to your individual requirements by your system administrator Not every feature in this guide may have been installed in your system or at your extension Check with your system administrator for a list of the specific features installed 08 30 08 Jul 2007 Company xyz Station No Display Name JL CALLog Fwd Redial Campon Call Log allows you to view and redial the last 40 incoming last 40 outgoing calls See Call Log on page 40 Fwd Call Forward enables you to define the conditions under which incoming calls to your station are forwarded to another destination See Call Forwarding on page 36 Redial is used to redial the last dialed number or a number that has been saved See Redial Last Number on page 73 Camp On also known as Call Back When a network station is busy or does not answer you may request that the system automatically call you back when the re
16. take place immediately upon off hook or after a programmable delay to allow the user to start dialing Idle A station or extension that is not ringing or busy therefore available for use Incoming Call Routing The way incoming calls are forwarded or rejected Incoming calls can be rejected or routed to different destinations depending on user availability caller and call time Internal Call A call to or from a device within a local network Off Hook Lifting the telephone handset from its cradle has the same effect as pressing a preprogrammed LINE or SPKR key but automatically inhibits the Speakerphone facility Off hook provides the dial tone which then enables you to dial or activate a feature On Hook Replacing the telephone handset on its cradle has the same effect as pressing the SPKR key Outgoing Call Routing A set of parameters and rules that define the way outgoing calls are routed Outside Line Access Code A series of digits which must be dialed or keyed in order to gain access to a trunk or trunk group default 9 Port Provides access to a device station or trunk from within the system Recall Automatic The call that you have transferred to another extension that is busy or that does not answer or that you have put on hold which has returned to you after a predetermined time out period Soft Key For a telephone with a display panel a key at the bottom of the pan
17. the toggle key again to reactivate the microphone See Mute Microphone on page 65 Operating the FlexSet 27 FlexSet IP 280S User Guide Coral Sea Softswitch Making Internal Calls Making External Calls When Making External Calls Dial the external destination number NOTE In some systems an outside dial tone must be heard before dialing can begin default outside line access code 9 Operating the FlexSet 28 FlexSet IP 280S User Guide Coral Sea Softswitch Making External Calls Upon Hearing Ringback Tone After dialing an external destination number the following features appear on your FlexSet display when you hear the ringback tone Wait for an answer or press one of the soft keys to activate the required feature NOTE The availability of some of the soft keys depends on the infrastructure on the external side Answer outside telephone number 4 gt xfer Hold Mute Callwt Transfer Flash passes your call to another destination Pressing places the called party on Hold Dial a number internal or external and disconnect to transfer the call or first announce the call and then disconnect See Transfer Xfer on page 75 Hold places the active call on hold See Hold on page 56 Mute can be activated during ringback so that when the call is answered your side of the conversation is muted and the called party will not hear you When this feature is activated by the on off toggle switch a bullet appear
18. the top line of the display panel your caller name or DFLCT incoming caller name or JL DND Mute FwdAll Al11 E callwt To activate during ringing 1 Press a preprogrammed DEFLECT CALL to XXXX key 2 The incoming call is diverted to the programmed destination the current call continues uninterrupted or the station remains idle NOTES e You can program a DEFLECT CALL button via your Coral Sea Softswitch portal You can program as many buttons as you want each with a different destination e Your station must be defined as multi appearance to be able to divert a new call while engaged in a previous one Station Telephony Features 53 FlexSet IP 280S User Guide Coral Sea Softswitch Deflect Divert Call Do Not Disturb DND Use the Do Not Disturb feature to block incoming calls to your station Via your Coral Sea Softswitch portal you can configure all incoming calls to be forwarded to another number or user when your user presence is DND Similarly you can configure specific incoming calls to be forwarded rejected or accepted as well For more information refer to the Sea Softswitch Configuration Guide for End Users This feature is accessible via from idle When activated you are still able to make outgoing calls Calling parties will be disconnected after receiving a message on their display panel indicating that your presence is DND see Upon Hearing Reorder Tone on page 25 for more details To set y
19. 41 or press a preprogrammed Restrict Allow Identification DSS button The Id RESTRICTED message is displayed 2 Dial the number of the call destination Station Telephony Features 43 FlexSet IP 280S User Guide Coral Sea Softswitch Caller ID Control Call Waiting Receiving A muted ring indicates that another call is waiting for you to answer When you hear this tone or when the second row displays a call waiting message you have the following choices NOTES e In order for this feature to function properly Call Waiting must not be activated for your phone For more information contact your system administrator e If your station is defined with the Forward No Answer feature the call waiting call is automatically forwarded to the defined destination see Call Forwarding on page 36 Action Method Current Call Waiting Call Hold Answer 1 Press 2 Upon hearing the ring answer the waiting call Continue Redirect Press a preprogrammed DEFLECT CALL to XXXX key See Deflect Divert Call on page 53 Deflect is used to divert an incoming call to another system station Station Telephony Features 44 FlexSet IP 280S User Guide Coral Sea Softswitch Call Waiting Receiving Camp On Call Back Use this feature when an internal or network destination is busy or does not answer Camp On notifies you by means of a distinctive ring defined system wide when the camped on number becomes avai
20. 7244 7400430 7244 7400420 26 buttons with Navigator Station Telephony Features 70 FlexSet IP 280S User Guide Coral Sea Softswitch Programming Button Labeling Printing the multi designation label e Use the DESI software to select the layout of your multi designation label as described on the previous page e Enter the button content names per button location e Load the label sheet into the printer tray e From the DESI Plus DESI Lite menu choose File gt Print NOTE The left column on the multi designation label is intended for the three system defined fixed keys Other columns are intended for the programmable speed dial keys FlexSet IP 280S Station Telephony Features 71 FlexSet IP 280S User Guide Coral Sea Softswitch Programming Button Labeling Inserting the telephone number 1 Insert a pointed tool into the hole located on the plastic plate covering the blank telephone number as shown in the figure below Lift upward to remove the plastic plate Peel off the printed label intended for the telephone number Insert the printed label Put the plastic plate back in place over the phone number e Remove plate with paperclip Station Telephony Features 72 FlexSet IP 280S User Guide Coral Sea Softswitch Programming Button Labeling Redial Last Number This feature allows you to redial the last most recent number dialed from this FlexSet Redialing is accessed by press
21. Camp On list No action required Call disconnected The number you dialed is not recognized by the Coral Sea Softswitch system Hang up and try another number CALL FAILED DUE TO XXXX ON DND The destination number is set to Do Not Disturb Try calling the number later or activate the Camp On feature See Camp On Call Back on page 45 Conf XXXX not available There is a system problem with this conference which prevents you from joining the conference call Notify your system administrator Dial Failed You dialed an incomplete number Hang up and try again DNS Server Address is The DNS Server IP Address was not provided by the DHCP Server There is no DNS Server defined in the FlexSet IP 280S Notify your system administrator missing ILLEGAL ALIAS The destination number does not exist in the Coral Hang up and try another number Sea Softswitch system Appendix D Troubleshooting 91 FlexSet IP 280S User Guide Coral Sea Softswitch Failure Message Problem Solution Action NO CALL LICENSE There are not enough call licenses in the Coral Sea Notify your system administrator Softswitch system which prevents you from completing calls There are not enough registration licenses in the Coral Notify your system administrator Sea Softswitch system which prevents you from logging into the system after rebooting your phone NO LICENSE No Net
22. Freating 9 Te ond r ae FlexSet IP 280S IP Telephone User Guide Edition 1 0 Sea Softswitch Release 3 WM N CORAL multimedia communications a 1adiran Telecom The information contained in this document is proprietary and is subject to all relevant copyright patent and other laws protecting intellectual property as well as any specific agreement protecting TADIRAN TELECOM LTD s herein referred to as the Manufacturer rights in the aforesaid information Neither this document nor the information contained herein may be published reproduced or disclosed to third parties in whole or in part without the express prior written permission of the Manufacturer In addition any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden The Manufacturer reserves the right without prior notice or liability to make changes in equipment design or specifications Information supplied by the Manufacturer is believed to be accurate and reliable However no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this document concerning performance of the Manufacturer s product s are for informational purposes only and are not warranties of future performance either express or implied The Manufacturer s standard
23. On upon hearing a busy or ringback tone Press kamen The ACTION SUCCEEDED message is displayed to inform you that you are camped on Answering a Camped On call Once the party becomes available see Page 3 figure above you are notified with a distinctive ring and the CAMPED ON message is displayed Pick up the phone to call the party back Camping On while your FlexSet is idle 1 Dial one of the following Camp On feature codes e Camp On Idle default code 176 to camp on to an idle party You are notified when the party becomes available after first being busy and then idle again e Camp On Busy default code 177 to camp on to a busy party You are immediately notified if the number is currently available or once the busy number has become available again 2 Listen for the dial tone 3 Dial the destination number The ACTION SUCCEEDED message is displayed to inform you that you are camped on See above for answering a Camped on call Entering additional destinations to the Camp On list 1 Press CampOn Station Telephony Features 46 FlexSet IP 280S User Guide Coral Sea Softswitch Camp On Call Back 2 Listen for the dial tone 3 Dial the destination number The CAMP ON IDLE message is displayed NOTE Ifthe destination number has already been added to your Camp On list the ALREADY SET message is displayed 4 The ACTION SUCCEEDED message is displayed to inform you that you are camped on Canceling a
24. Overview Operating the phone is as simple as pressing a button Operate the phone using a combination of soft and fixed keys The phone options appear in the display area on the bottom line of the display panel and automatically change to reflect the current state of the telephone Five soft keys located immediately below the display panel allow you to enable the relevant options as they appear The soft key options change every time the phone status changes Three system defined keys are provided the functions of which are system wide programmable Authorized users can change these keys via their Sea Softswitch portal Typical functions for these keys are HOLD XFER and SPKR see Using the Fixed and Navigator Keys on page 14 Soft key functions can also be selected by pressing on the navigator keys Pressing on the respective arrow moves the location of the cursor to the next function To activate the required function press i Use CoecCHor to bring the FlexSet display to the beginning of the soft key options When the soft key does not appear on the display panel press the left key instead to return to the previous soft key options Press up down keys lt 7 and lt to scroll through lines of the soft key feature options Press left right keys and lt gt to move from one option to the next on the displayed line A selected option is indicated by an arrow at its left gt Fwd Additional options on a lower line of t
25. al Equipment FlexSet Installation Manual Setup 78 FlexSet IP 280S User Guide Coral Sea Softswitch Overview User Definitions Menu The UserDef function is used for setting various operating parameters for the FlexSet IP 280S as well as general maintenance functions These options are set with their factory default values However you may wish to change the maintenance options to suit your individual needs To access the UserDef options press END and choose UsrDef UserDef CALLog Vers Time Ring Setup Description Method Option Call Log Maintenance enables the definition of several Call Log See Call Log on page 80 options The Call Log enables FlexSet IP 280S users to view the last 40 incoming and last 40 outgoing call details Software Version is used to view your phone s version Time Zone is used to adjust the local GMT time zone of your See Adjusting the local Time Zone on phone page 82 Ring Type is used to adjust the ring volume of your See Ring Adjustment on page 20 FlexSet IP 280S change the current ring tone setting and record your own voice ring tones Setup 79 FlexSet IP 280S User Guide Coral Sea Softswitch User Definitions Menu Call Log You may delete call log entries and edit setup parameters for the Call Log feature See Call Log on page 40 To access the Call Log options 1 Press QEND and choose CALLog 2 There are four
26. ammed keys market dependent for basic features SPKR Xfer and Hold see page 17 Fixed keys Cesc and Gent see Using the Fixed and Navigator Keys on page 14 Graphic Display The display is composed of three lines System lines 15t and 2nd lines and function options on 3rd line according to FlexSet status See Using the Display Panel on page 13 Handset Works as typical phone handset Handset Latch Used to catch the handset when wall mounted or for elevated 60 or higher desktop mounts Hook Switch On hook or off hook for handset Loudspeaker Output sound device used in hands free operation paging and ringing Microphone Input sound device used in hands free operation Navigator Keys D gt MA O and ER Up down right left arrows used to move from one option to another on the display Used for selecting without choosing or activating the option See Using the Fixed and Navigator Keys on page 14 FlexSet Overview 7 FlexSet IP 280S User Guide Coral Sea Softswitch Component Descriptions Component Description Programmable Provides a shortcut to a string of dial commands or telephone numbers by using a pre defined key Keys DSS known as a DSS Direct Station Selection key Instead of dialing a number or dial commands this can be done by pressing the programmed key Several dial commands in a series may be programmed into one DSS key useful for one but
27. answer all incoming calls automatically via the speakerphone without first hearing the ring tone Auto Answer is accessed by selecting from the idle screen Page 1 08 30 08 Jul 2007 Company xyz Station No Display Name 1 Page 2 08 30 08 Jul 2007 Company xyz Station No Display Name I gt AutAns To set your phone to Auto Answer 1 Press AutAns Alternatively you can also dial the Auto Answer feature code 138 2 Dial the activation code V to activate or dial the cancellation code to deactivate When activated a bullet is displayed next to AutAns The ACTION SUCCEEDED message is displayed to inform you that Auto Answer has been activated CAUTION D Leaving your workstation while Auto Answer is activated will cause your station to answer an incoming call All conversations in the room can be heard A trunk call trapped in Auto Answer could lock up the trunk until released by the system Station Telephony Features 35 FlexSet IP 280S User Guide Coral Sea Softswitch Auto Answer Call Forwarding Calls arriving at your station can be forwarded to ring at various destinations depending on the state of the terminal all busy no answer NOTE Call Forwarding can also be configured for when your user presence is Logged Off and DND via your Coral Sea Softswitch portal In addition you can configure Call Forwarding to reject or forward calls from specific phones via your Coral Sea Softswitch portal
28. are described on the following pages Making Internal Calls Upon Hearing Ringback Tonne Ae page 24 Upon Hearing Reorder Tonne page 25 Upon Hearing BUSY TONG occ cccccccsscewes ccnteceusisesscesncdsepsnedureebesceettecees page 26 e ER Ca encora AR an celeste dha thaansaeasndereteaaeeds page 27 Operating the FlexSet 22 FlexSet IP 280S User Guide Coral Sea Softswitch Making Calls Making External Calls When Making External alse cc ccccccaccossusveccsesteseoeieaeenssetiecnseoeerss page 28 Upon Hearing Ringback Jone page 29 Receiving and Answering Cales page 30 Operating the FlexSet 23 FlexSet IP 280S User Guide Coral Sea Softswitch Making Calls Making Internal Calls Upon Hearing Ringback Tone After dialing an internal destination number the following features appear on your FlexSet display when you hear a ringback tone Wait for answer or press the nearby soft key to activate the required feature See page 16 for further details INTERNAL called number or name gt CampOn Mute callwt Camp On also known as Call Back When a station does not answer you may request that the system automatically call you back when the required destination number is available See Camp On Call Back on page 45 Mute can be activated during ringback so that when the call is answered your side of the conversation is muted and the called party will not hear you When this feature is activated by the or MUTE on off
29. automatically becomes an authorized mobility call In this case you can transfer the call to your internal Coral Sea Softswitch device see table on page 63 The following diagram illustrates how you can be reached on any of your phones Internal phone alias y You answer one of your phones Incoming call Coral Sea Softswitch External phones Cellular All your phones ring simultaneously or with preset ring delays Station Telephony Features 64 FlexSet IP 280S User Guide Coral Sea Softswitch Mobility Reach Me Anywhere Mute Microphone During a conversation you may need to temporarily turn off the microphone on your telephone handset and speakerphone This will prevent the other party from hearing that portion of your conversation The is an on off switch and can be pressed as many times as necessary NOTE You can also program a MUTE button via your Coral Sea Softswitch portal The mute feature deactivates the microphone for your speakerphone and handset Press the toggle key again to reactivate the microphone To turn off the microphone during a call e Press or the preprogrammed MUTE button The party cannot hear your side of the conversation A bullet appears to the left of and MUTE LED is lit red To return to 2 way conversation e Press the lit Mute Station Telephony Features 65 FlexSet IP 280S User Guide Coral Sea Softswitch Mute Microphone Page Queue Page Queue allows you to
30. call log elements UserDef Call Log Delete Intrnl Duplic OutLin Delete enables you to delete outgoing or incoming call records or both Out Deletes all outgoing call records Deletes all incoming call records Both Deletes all call records NOTE Ensure that you wish to remove these calls from the Call Log before deleting as there is no confirmation message ton Internal enables you to include or exclude internal calls in the log eTo include internal calls in the log choose Yes eTo exclude internal calls from the log choose No A bullet appears next to Intrn1 if internal calls are included Duplicate setting includes or excludes duplicate numbers in the Call Log A duplicate number is one that has called your station or that has been called more than once When set to Yes duplicate numbers will be listed separately Setup 80 FlexSet IP 280S User Guide Coral Sea Softswitch User Definitions Menu When set to No only the most recent call will be displayed for each logged name number In this case the number of times that they called is displayed in parentheses after the name and number as shown in the diagram above Once the Call Log has been viewed this number resets to zero and is hidden OutLine enables you to set the outside line access code to be dialed when calling numbers from the Call Log The default external access code is 9 At the prompt enter the required outside line access code and
31. choose Save To delete a digit select the digit using the gt lt buttons and press to delete Setup 81 FlexSet IP 280S User Guide Coral Sea Softswitch User Definitions Menu Adjusting the local Time Zone You can adjust the GMT time zone for your phone if it is different from the time zone defined for the Coral Sea Softswitch system Adjust your phone s time zone settings if you use time related Coral Sea Softswitch features such as the Call Log feature In these cases the phone clock is automatically adjusted to follow the localized time definitions To view edit the current Time Zone setting 1 Press QEND UsrDef Time Zone Userdef Time Requested Auto Detect Granted 02 00 edit The second line displays the following information e Requested your requested Time Zone In the example above Auto Detect indicates a request for the Time Zone definition from the DHCP server e Granted the actual time zone offset granted by the system In the example above the Time Zone is two hours ahead of GMT time 2 Press to adjust the local time zone of the FlexSet IP 280S There are three options Userdef Time GMT Sign auto save Used to toggle between and GMT Used to request the Time Zone definition from the DHCP server Any numbers that were entered are erased and changed to dashes and Auto Detect is displayed next to the dashes To save the new time zone offse
32. d for 3 Way Conference Call page 77 Setup 138 Auto Answer on off page 35 Gen gt UsrDef gt N A Delete BOTH incoming and outgoing calls page 80 CALLog gt Delete Fwd 140 Call Forward Busy page 36 breng N A Call log page 40 Feat 176 Camp On Idle page 45 10 Cancel page 48 CALLog N A Delete call records page 40 CALLog gt In Out N A Call log Call Back dial the selected entry from the call log page 40 Feat 145 Do Not Disturb page 54 CEND gt UsrDef N A Record the same ID number at all call appearances page 79 gt CALLog Duplic Yes or only the last call appearance Duplic No END Feature used to reach Feature options as shown during page 31 idle state Irrelevant for FlexSet 121S 281S Fwd Feat MENU Call Forwarding options page 36 Index Soft Keys and Feature Codes 95 FlexSet IP 280S User Guide Coral Sea Softswitch Soft Key Source Default What it Means Reference Feature Code Fwd Call 141 Call Forward All when phone rings OR from idle page 36 Feat Call N A Call Hold page 56 in CALLog N A Incoming received calls page 40 AED gt UsrDef gt N A Whether INTERNAL calls are saved external calls are page 80 CALLog always saved Redial Last Number Redial page 73 Call N A Mute Microphone page 59 N A Advances forward through a scroll list one step at a time Same as CH Fwd 142 Call Forward No Answer page 36 CALLog N A Outgoing calls made page 40 CEND gt UsrDef gt N
33. e users as one unit Voicemail A centralized system of managing telephone messages for a large group of people The system stores incoming messages in personalized mailboxes associated with the user s phone number To learn more about the Coral Sea Softswitch voicemail system refer to the SeaMail User Guide Appendix A Glossary 87 FlexSet IP 280S User Guide Coral Sea Softswitch Appendix B Tones Tones are audible signals of various frequencies that give information about the status of calls and features While using the Coral Sea Softswitch system many different tones will be heard These tones may vary for different locations as each system is customized during installation While the sounds of the tones themselves are not described their general use is discussed below In order to familiarize yourself with these tones try accessing various features and listen to the resultant tone signals The most frequently heard tones are Tone Description Busy Tone Tone heard when the destination you have dialed is busy Call Waiting Tone Tone heard at your station while engaged on a call or activating a feature indicating that another call is waiting to be answered this appears only when multi appearance is defined for your station Confirmation Tone Tone heard indicating that the telephony feature has been activated or deactivated Dial Tone Tone heard after off hooking lifting your handset from
34. el used to directly activate the currently displayed feature Station Each Coral Sea Softswitch internal telephone is called a station or an extension System defined Ask your system administrator for these values FlexSet IP 280S User Guide Coral Sea Softswitch Appendix A Glossary 86 Term Description Telephony Features The FlexSet is part of the Coral Sea Softswitch family of telephones that have access to a rich array of telephony features that are user activated The features supplied by the Sea Softswitch system appear in the FlexSet display whenever the FlexSet is engaged Time Out A predetermined period of time allowed to complete a specific function If the function is not completed for example dialing the caller is dropped and the exchange equipment freed for other users See also Recall Automatic above Transfer Xfer XFER provides you with a distinctive dial tone which enables you to transfer the call XFER puts the second party on Hold and the held party hears either music or a tick tone as defined system wide Trunk An outside line from the telephone company that terminates at the customer s location User An individual connected to the Coral Sea Softswitch system that usually has one or more unique telephone numbers defined and is associated with one or more endpoints see below User Group A collection of users User groups enable administrators to treat multipl
35. elete the selected entry from the incoming outgoing call log Choose to dial the selected entry from the incoming outgoing call log Station Telephony Features 41 FlexSet IP 280S User Guide Coral Sea Softswitch Call Log Call Pickup This feature allows you to pick up any ringing phone or central bell within your system or pre programmed Pickup Group NOTE See your system administrator to define your own Pickup Group To answer another ringing phone in your system 1 Dial the Direct Call Pickup code default code 77 The DIRECT PICKUP message is displayed 2 Listen for the dial tone 3 Dial the number of the ringing phone or bell 4 Answer the call To answer an incoming call within your pickup group 1 Dial the Group Call Pickup code default code 76 The ANSWER GROUP PICKUP message is displayed 2 Answer the call Station Telephony Features 42 FlexSet IP 280S User Guide Coral Sea Softswitch Call Pickup Caller ID Control This feature allows you from idle to show or hide your phone number on the display of the called external party as well as internal party depending on system wide settings Your telephone is pre set in the system to either restrict or display for all calls Use this feature to override this setting on a per call basis if permitted by your system administrator To dial using Caller ID Control 1 Dial the required Caller ID Control feature code show default 14440 hide default 144
36. eps to add addtional parties to the conference call The Conf with Conference Bridge X message is displayed indicating the number of parties currently in the conference call NOTE A warning tone is heard by all participants every time a new party is added to the conference call Releasing the Last Conference Member from a 3 Way or N Way Conference During an established conference call any party can release the last ad hoc party to have joined the conference call The entire conference is released if there are less than two parties remaining in the conference The last ad hoc party to join cannot release him or herself e Press a preprogrammed Release Last Conference Member DSS button NOTE The initiator cannot be released from the conference call Station Telephony Features 52 FlexSet IP 280S User Guide Coral Sea Softswitch Conference Calls N Way Conference Deflect Divert Call This feature allows you to divert an incoming call while actively engaged in another call or while an idle station is ringing without answering it The call you are engaged in is not interrupted nor is the incoming caller aware of the diversion The destination can be any internal or external number This feature can be utilized only if you have a preprogrammed DEFLECT CALL button with a destination upon receiving an incoming call The programmed destination station displays your caller name or number as well as the incoming caller name or number on
37. escaaesceseseanecccesecectesaeneoeees 70 Redial Last NUMPGU EE 73 Speed Dialing Private Ee CT E 74 Franster CAICE E 75 SOUL EE 78 OVEINVIOW St etanccsed tee ee geed eege cade de 78 Wiser Definitions MeN E 79 System Definitons Men hirere eee rar r a O EAEEREN secd Eege ee 84 Table of Contents TOC 4 FlexSet IP 280S User Guide Coral Sea Softswitch Appendix EE EE 85 Appendix B TOMGCS cisccissinss secon scccn ed ceca anacence covecasapdsususaaessanapecusenavanececcssunsddeusde asssanaaceons ans 88 Appendix C LED Indications Programmable KeyS ccccesssceeeeeeeeeeeeeeeeeeeeeeees 90 Appendix D Troubleshooting geseet eeedEER 91 Index Soft Keys and Feature Codes cccccccessseeeeeeeeeeeeeeeeeeeeeeeneeeeeesenaeeeeeeseeeeeenees 94 Table of Contents TOC 5 FlexSet IP 280S User Guide Coral Sea Softswitch Introduction The FlexSet IP 280S or Terminal with soft keys is a fully functional keyset that meets all your telephony and office needs It combines the ability to communicate with the IP world with the solid dependability and high level of functionality available from the Coral Sea Softswitch It can be used in a typical office environment or can connect to the Coral Sea Softswitch via the IP environment from an external location enabling telecommuting without losing the benefits of the Coral Sea Softswitch rich features The benefits you receive from working with the FlexSet will become an invaluable pa
38. ge waiting lamp 5 soft keys 22 user programmable keys with LED indicators for dial number or teleohony features Handset H y Removable Faceplate 4 system defined fixed Microphone keys programmable identical function to all Navigator keys keysets in the system 4 fixed keys FlexSet Overview 4 FlexSet IP 280S User Guide Coral Sea Softswitch Front View Bottom Side and Rear View RJ 45 jack to PC RJ 45 jack to LAN or next FlexSet IP 280S or previous FlexSet IP 280S SS D M Bottom view 000000000 i N l PC LAN D 0 00000000 S UO 00000000 Rear view Power Supply 24 to 36 VDC FlexSet Overview 5 Bottom Side and Rear View Left side view be i 2 1 Headset Handset Connection Connection L3 Not used in the current Sea version FlexSet IP 280S User Guide Coral Sea Softswitch PC Connection LAN External power supply FlexSet Overview 6 FlexSet IP 280S User Guide Coral Sea Softswitch PC Connection Component Descriptions The following table defines controls buttons and keys found on the FlexSet Component Description Dial Pad Key Pad Digit keys used for dialing phone numbers or extension numbers System defined Keys Three system wide progr
39. he display are indicated by a down arrow 4 DND Additional options on a higher line of the display are indicated by an up arrow CT CALLog Additional options on both a lower and higher line of the display are indicated by a double arrow tRedial An activated option is indicated by a bullet at its left e Fwd A selected and activated option is indicated by a bold arrow at its left Fwd Operating the FlexSet 15 FlexSet IP 280S User Guide Coral Sea Softswitch Overview Using the Telephony Features You do not have to memorize any access codes to activate any of the Coral Sea Softswitch system telephony features Each state change in the phone such as from idle to ring ring to answer answer to transfer etc causes the associated state related features to appear on the display panel Simply choose the feature you would like to activate by pressing its associated soft key When the feature is activated a bullet appears next to the feature As shown below while in idle mode when DND Do Not Disturb is off no bullet appears next to DND When DND is activated a bullet is displayed next to DND Page 1 08 30 08 Jul 2007 Company xyz Station No Display Name I gt Setup DND DND OFF Page 2 DND Station No Display Name I gt Setup eDND DND ON NOTE Figures depicting the various display panel 5 soft key options appear throughout this guide Where a list menu or sub menu continues through
40. ide Coral Sea Softswitch Conventions The following typographical conventions are used throughout this guide Example Description ED Icons are used to represent the actual fixed and navigator keys See page 14 and page 7 for a complete listing Soft key names appear in a clear distinctive box See Index Soft Keys and Feature Codes on page 94 for a complete listing HOLD Emphasized bold text indicates system defined fixed keys or Direct Station Selection DSS user programmable keys See page 17 for a complete listing See Ring Adjustment Text in italics refers you to another section of the guide or to other related manuals The blue font indicates that this is a clickable cross reference link Italicized text is also used for notes ACTION SUCCEEDED Text in Courier font indicates a display message Introduction 2 FlexSet IP 280S User Guide Coral Sea Softswitch Conventions Related Documentation e FlexSet 280 280D 280D Z 120 120D and 120L User Guide e FlexSet IP 280S IP Station Terminal Equipment Installation Manual e Coral Sea Softswitch Configuration Guide for End Users e SeaMail User Guide Introduction 3 FlexSet IP 280S User Guide Coral Sea Softswitch Related Documentation FlexSet Overview Front View Display panel tt Volume buttons 3 lines 40 characters each Loudspeaker voice announcer electronic ringer Ring and Messa
41. idle Key Click When defined for the FlexSet a tone heard when pressing any key on the dial pad Reorder Tone You hear this tone at your FlexSet if e You try to access a denied feature or misdial e You have stayed off hook for too long before dialing e The station you have called does not answer within the predetermined interval e The station you have called is in Do Not Disturb status Ringback Tone Tone is heard when the destination you have dialed is ringing Appendix B Tones 88 FlexSet IP 280S User Guide Coral Sea Softswitch Tone Description Second Ringback Tick Tone that the calling party hears indicating that the called party is currently busy Tone When the called party disconnects the waiting call will be the next one ringing to the destination Speaker Status Tone Indicates that the second conversing party s keyset is in speakerphone mode Enables you to keep your privacy when you call someone who answered the call or placed the call back to the speaker and there are other people in the phone environment Appendix B Tones 89 FlexSet IP 280S User Guide Coral Sea Softswitch Appendix C LED Indications Programmable Keys LED indications visually show the state of certain features LEDs typically indicate that a feature is either activated steady on or is pending further commands or needs additional information flashing The LED indications usually g
42. iled information about feature default dial codes see Index Soft Keys and Feature Codes on page 94 Any feature can be programmed into a programmable button by using its feature code and any required destination number For example you may want to program a CALL FWD SUSAN key that automatically forwards all your calls to Susan You can configure programmable buttons via your Coral Sea Softswitch portal This section is organized alphabetically on a feature by feature basis Use of this guide is straightforward with each feature listed separately NOTE The following pages list the features that are available on your FlexSet Not every feature in this guide may have been installed in your system or at your station extension Check with your system administrator for a list of the specific features installed Station Telephony Features 33 FlexSet IP 280S User Guide Coral Sea Softswitch Overview Activation Code Use the Activation code default code 11 as required when programming features The following symbol in this guide indicates an activation code v See your system administrator as to which activation code is used in your system The activation code can be entered by dialing or programming a key with the code or adding the code to the program of a feature key Station Telephony Features 34 FlexSet IP 280S User Guide Coral Sea Softswitch Activation Code Auto Answer Auto Answer activates your phone to immediately
43. ing from idle state NOTE You can also program a REDIAL button via your Coral Sea Softswitch portal Page 1 08 30 08 Jul 2007 Company xyz Station No Display Name t CaLLog Fwd Campon Last Last Number Redial is used to redial the last most recent number dialed from this FlexSet Page 2 Redial Number gt Last NOTE You can also activate the Redial feature by pressing the preprogrammed REDIAL key or the asterisk key from the dial pad Station Telephony Features 73 FlexSet IP 280S User Guide Coral Sea Softswitch Redial Last Number Speed Dialing Private Library You may program your phone with your own private Speed Dial directory which can be used to speed dial long numbers NOTE You can program speed dial numbers as programmable buttons via your Coral Sea Softswitch portal Station Telephony Features 74 FlexSet IP 280S User Guide Coral Sea Softswitch Speed Dialing Private Library Transfer Xfer You can transfer both internal and external calls to other users within your system or outside it Transfer routes a call you received to an idle station It can also link a call you held to other ports A call can be screened or unscreened e Screened Transfer Consultation Transfer You may announce the call before transferring e Unscreened Transfer Direct transfer Blind transfer Unsupervised transfer or Cold transfer You may transfer the call without a prior announcement or with
44. lable and automatically re calls this number as soon as you pick up the phone Camp On is automatically deactivated as soon as the camped on party s phone rings or if the camping on party disconnects the camp on re call Answering the call causes the camped on phone to immediately ring and the camping on party is immediately transferred to the camped on party Camp On can also be operated from idle There are two Camp On features available from idle e Camp On Idle default code 176 starts ringing as soon as the non answering party indicates it is available by being first busy and then idle again Use this Camp On feature when you know that the other party is out of the office and cannot get back to you right away e Camp On Busy default code 177 informs you that the called busy number has become idle Use this Camp On feature when you know that the other party is in the office and can get back to you shortly NOTE Ifthe camped on party has DND Do Not Disturb activated Camp On is automatically activated once the camped on party cancels DND Press to camp on to the unavailable line Page INTERNAL called number or name J gt Mute callwt Page 2 ACTION SUCCEEDED JL Cattog Fwd Redial Campon Station Telephony Features 45 FlexSet IP 280S User Guide Coral Sea Softswitch Camp On Call Back Page 3 CAMPED ON called name or number gt Mute FwdAll Al11_E Callwt Camping
45. limited warranty stated in its sales contract or order confirmation form is the only warranty offered by the Manufacturer in relation thereto This document may contain flaws omissions or typesetting errors no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer s sales contract or order confirmation Information contained herein is periodically updated and changes will be incorporated into subsequent editions If you have encountered an error please notify the Manufacturer All specifications are subject to change without prior notice Copyright by TADIRAN TELECOM LTD 2007 2008 All rights reserved worldwide The Coral is Protected by U S Patents 6 594 255 6 598 098 6 608 895 6 615 404 All trademarks contained herein are the property of their respective holders Table of Contents lee e TT d E 1 CONV Le E 2 Related Documentation EE 3 Elei rece ree aae aasa aaea a a aa ed ee 4 Front TEE 4 Bottom Side and Rear EEN 5 PC Connections AE 6 EENEG 7 Handset Hook and Telephone Number 9 Desk Ee EE EE 10 Desk El vation at EE 11 Wall Oe fl de Le E 12 Using the Display Panel iiiiccteccavasneaasvnninereriiann EEEE Aaaa EEEE REE 13 Using the Fixed and Navigator kees 14 Table of Contents TOC 1 FlexSet IP 280S User Guide Coral Sea Softswitch Operating the PICKS Cb siccc2 cc ssse crpetesspecccceeeeereonsu ees siest cst ceeeew eras cceneuceee
46. ll Busy NoAns NOTE The Forward On Logoff does not have a dedicated soft key For instructions on operating this feature see below 2 Listen for the dial tone 3 To set Call Forward dial the destination number OR To cancel Call Forward choose Cancel OR To change the Call Forward destination choose to enter destination and dial the new destination number 4 Listen for confirmation tone The ACTION SUCCEEDED message is displayed To set the call forward number for when you are logged off the system 1 Dial the Call Forward On Loggoff feature code contact your system administrator for the code used in your system Listen for the dial tone 2 3 Dial the destination number where calls are to be forwarded when you are in a logged off state 4 Listen for the confirmation tone The ACTION SUCCEEDED message is displayed Station Telephony Features 37 FlexSet IP 280S User Guide Coral Sea Softswitch Call Forwarding Canceling a number from the Forward list 1 Press Fwd 2 Choose the required forwarding option FwdAll Busy NoAns 3 Listen for the dial tone 4 Choose or dial the deactivation code to cancel the Forward The ACTION SUCCEEDED message is displayed Station Telephony Features 38 Call Forwarding FlexSet IP 280S User Guide Coral Sea Softswitch Call Groups A call group includes several users and or user groups under a dedicated extension number When this number is ca
47. lled the phones of all members belonging to the call group ring until one of them answers the call NOTE To find out if you are a member of one or more call groups contact your system administrator Calling a Call Group e Dial the Call Group number Receiving a Call Group call When the Caller Name or Number calls Call Group message appears on your phone s display panel 1 Press the flashing LINE key or SPKR or lift the handset 2 Answer the call NOTE The line key LED of all the other call group members stops flashing Station Telephony Features 39 FlexSet IP 280S User Guide Coral Sea Softswitch Call Groups Call Log The Call Log feature allows you to view and redial the last 40 outgoing and last 40 incoming calls outgoing and incoming calls to your station Calls are displayed with the name and number where available If the name is unavailable just the number will be shown If incoming calls are not answered a message indicating the number of new calls is displayed on the FlexSet idle screen lt xx New Calls gt where xx indicates the number of new calls This count is reset to zero once the Call Log is viewed and is not shown again until there are new calls logged See Call Log Setup options on page 79 Press to access the Call Log options If no calls are logged for your station the lt No Calls Logged gt message is displayed Page 1 08 30 08 Jul 2007 Company xyz lt 02 New Calls gt
48. lti Party Calls Conference Calls Meet Me In a Meet Me conference the participants decide on a particular time for commencing the conference At the designated time all participants dial the assigned conference number and password allowing each one to join the conference NOTE Ifyou do not know the conference number or password contact your system administrator Joining a conference 1 Dial the conference number at the assigned time The Answer MeetMe message is displayed and you are prompted to enter the conference password 2 Enter the conference password Allow for a few seconds until you are transferred to the conference call 3 Once you are transferred one of the following messages is displayed depending on the number of participants e Conf with Conference Bridge 1 if you are currently the only one in the conference e Conf with Name or Number of other participant if there are currently two participants in the conference e Conf with Name or Number of other participants if there are currently three participants in the conference e Conf with Conference Bridge X message is displayed indicating the number of parties currently in the conference call when there are more than three participants NOTE A warning tone will be heard by all the participants Adding an additional ad hoc party to a conference 1 Press to add the first ad hoc party or to add additional ad hoc parties 2 Dial the destination number
49. nsfer puts the second party on Hold and the held party hears either music or a tick tone as defined system wide See Transfer Xfer on page 75 Speaker The Speaker key is used to converse hands free When eevee Keys SPKR conversing through the speaker voice volume can be adjusted You can program additional SPKR keys via your Coral Sea Softswitch portal See page 18 and page 19 for more information about using the speakerphone Operating the FlexSet 17 FlexSet IP 280S User Guide Coral Sea Softswitch Using the System Defined Fixed Keys Using the Speakerphone The FlexSet is equipped with a speaker so that it can operate as a speakerphone This enables you to converse without lifting the handset Pressing the speakerphone SPKR key automatically switches on the microphone and speaker All dialing or conversation is automatically hands free the handset remains on the cradle Hands Free Conversation With handset on cradle When the handset is on the cradle and SPKR flashes you can speak hands free by pressing the flashing SPKR key or by using one of the methods described in Making Calls on page 22 Switchover from speakerphone to handset When you are using the speakerphone and want to use the handset for private conversation lift the handset The SPKR key LED will go off Switchover from handset to speakerphone When you are using the handset and want to use the speakerphone firs
50. number from the Camp On list 1 Press CampOn 2 Use or the 4 key to scroll through the list of camp on destinations and select a destination 3 Choose to cancel Camp On The ACTION SUCCEEDED message is displayed to inform you that you are no longer camped on NOTE All numbers in the Camp On list are automatically deleted when you logoff the Coral Sea Softswitch If a camped on party logs off that number is also removed from your Camp On list Station Telephony Features 47 FlexSet IP 280S User Guide Coral Sea Softswitch Camp On Call Back Cancellation Code Use the Cancellation code default code 10 as required when programming features The following symbol in this guide indicates a cancellation code x See your system administrator as to which cancellation code is used in your system The cancellation code can be entered by dialing or programming a key with the code or adding the code to the program of a feature key Station Telephony Features 48 FlexSet IP 280S User Guide Coral Sea Softswitch Cancellation Code Conference Multi Party Calls Conference calls allow several users to carry on a multi party conversation Use the following guide to navigate through this section Conference Calls Meet Me ccccccccssscsccssncsscssnctseentcaseeancettenteateees page 50 Conference Calls N Way Conference A page 52 Station Telephony Features 49 FlexSet IP 280S User Guide Coral Sea Softswitch Conference Mu
51. o hand in hand with various messages when equipped with a display LED Indications Description Off Indicates that the feature is inactive or the DSS destination is idle Wink A signal that flashes at a fast rate of 120 pulses per minute 400 100mS Typically indicates that a call is on hold normally the telephone does not ring Flashing A signal that flashes at a slow rate of 60 pulses per minute 800 200mS Typically indicates that a call is pending in most cases the station will also ring Steady On Indicates that a key is active When defined as DSS indicates that the user associated with the DSS key is in use When defined as a line or speaker indicates that a call is in progress Message Lamp Dedicated LED for message waiting indication The lamp does not interfere with a programmed MSG key NOTE In special cases the key may operate differently See the relevant feature for explanations of various messages that can appear Appendix C LED Indications Programmable Keys 90 FlexSet IP 280S User Guide Coral Sea Softswitch Appendix D Troubleshooting Failure Messages The following failure messages may appear on your FlexSet IP 280S to indicate there is a connection error See the table below to determine the cause of the problem and the solution Failure Message Problem Solution Action ALREADY SET The destination number has already been added to your
52. o the current state of the FlexSet In this manner no matter which state the telephone is in i e Idle Ringing etc the relevant option is always next to and enabled by one of the soft keys Ring and Message Waiting Indicator 08 30 08 Jul 2007 site name St Station no display name System Information Lines d gt CALLog Fwd Redial Feature Options Soft Keys Display Panel FlexSet Overview 13 FlexSet IP 280S User Guide Coral Sea Softswitch Using the Display Panel Using the Fixed and Navigator Keys The following table lists all the FlexSet fixed keys and describes the actions they invoke Fixed Key Action Activates a telephony feature after selecting it with the navigator keys same as using the soft key Returns to the previous menu or list For future use Provides access to all the functions availabe during idle via the Features menu and provides access to the other Main Menu options see page 37 0000 Moves the cursor left and right or goes to the next or previous menu or list when OD the cursor is at the end of a line Used to scroll soft key option lists when 4 1 or appear on the display line above the soft keys Press lt amp gt to scroll back one menu or list lt to scroll forward one menu or list D FlexSet Overview 14 FlexSet IP 280S User Guide Coral Sea Softswitch Using the Fixed and Navigator Keys Operating the FlexSet
53. of the soft keys NOTE In order to hear a busy tone Call Waiting must not be activated for your phone For more information contact your system administrator BUSY called number or name JL Redial Fwd Campon Not used during busy tone Fwd Call Forward enables you to define the conditions under which incoming calls to your station are forwarded to another destination See Call Forwarding on page 36 Camp On also known as Call Back Use this feature to have the system automatically call you back when p the busy destination station is available See Camp On Call Back on page 45 Operating the FlexSet 26 FlexSet IP 280S User Guide Coral Sea Softswitch Making Internal Calls During a Call The following features are available during an internal call ANSWER 2nd party name or number 4 gt xfer Hold Mute Transfer Flash passes your call to another destination Pressing places the called party on Hold Dial a number internal or external and disconnect to transfer the call or first announce the call and then disconnect See Transfer Xfer on page 75 Hold places the active call on hold See Hold on page 56 Mute can be activated during a conversation to mute your side of the conversation handset and speaker phone When this feature is activated by the on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset Press
54. om your FlexSet IP s memory eTo listen to your own external ring tone press Custom Edit and then Play CAUTION Oo The Ringer is disabled and the FlexSet cannot receive calls when DND or Call Forward All is activated Operating the FlexSet 21 FlexSet IP 280S User Guide Coral Sea Softswitch Ring Adjustment Making Calls To place a call use any of the following methods e e e Lift the handset and dial from the dial pad Press SPKR and begin dialing directly from the dial pad Begin dialing without lifting the handset The Speaker is automatically activated Press any idle LED not lit preprogrammed DSS line key or LINE key and after hearing a dial tone begin dialing If your phone is defined as a Hot Station via your Coral Sea Softswitch portal or by your system administrator e Hot Station Immediate mode configured and enabled Lift the handset or press any button to be immediately connected to the predefined number or user e Hot Station Delay mode configured and enabled Press SPKR LINE or lift the handset You are connected to the predefined number or user after a system defined time out period Note that you can place a call using any of the above methods before the time out period is reached NOTE Ifyou receive an error message when attempting to connect see Appendix D Troubleshooting on page 91 at the end of this document The options available in each of the selected FlexSet states
55. or internal calls press or Custom and then press Apply eTo record your own voice ring tone for internal calls press Custom Edit and then Record Pickup the handset press Start and then start recording up to 16 seconds your ring tone When you are finished press Stop and then Save the New ring will be updated after RESTART message appears on the top line indicating that your custom ring is being saved in your FlexSet IP s memory Recording a new ring tone deletes the previous custom ring tone if any from your FlexSet IP s memory eTo listen to your own internal ring tone press Custom Edit and then Play Operating the FlexSet 20 FlexSet IP 280S User Guide Coral Sea Softswitch Extrnl External enables you to change the ring tone default or custom set and record your own voice ring tone for calls originating from an external source eTo change the current ring tone for external calls press or Custom and then press Apply eTo record your own voice ring tone for external calls press Custom Edit and then Record Pickup the handset press Start and then start recording up to 16 seconds your ring tone When you are finished press Stop and then Save the New ring will be updated after RESTART message appears on the top line indicating that your custom ring is being saved in your FlexSet IP s memory NOTE Recording a new ring tone deletes the previous custom ring tone if any fr
56. oral Sea Softswitch Index Soft Keys and Feature Codes This appendix details the rich array of options available on your phone Features are accessed by use of the context sensitive soft keys Some features can also be operated by using their dial codes Soft Key These are the soft key options that appear on the bottom line of the display area of your phone This column is arranged in alphabetical order Source This is the route taken using the soft keys to reach this soft key message e Feat corresponds to the idle state or END gt Featrs e Call corresponds to the FlexSet state during a call ongoing ringing etc Feature Code The feature code is the default code numbering plan that is used to operate the relevant feature using the dial pad When the soft key links to a sub menu e g pressing opens a list of forwarding options MENU is used to show that this is a multilevel menu For more detailed information on how to use the feature codes refer to the Coral FlexSet 280 280D 280D Z 120 120D and 120L User Guide Soft Key Reference The following table lists details of each soft key and location of the feature in this manual Index Soft Keys and Feature Codes 94 FlexSet IP 280S User Guide Coral Sea Softswitch Soft Key Information Soft Key Source Default What it Means Reference Feature Code Call N A Xfer when COS is define
57. our phone to Do Not Disturb 1 Press DND The DND OFF ACTIVATE message is displayed Alternatively you can also dial the DND feature code 145 2 Dial the activation code v The ACTION SUCCEEDED message is displayed to inform you that Do Not Disturb has been activated When the feature is activated a bullet appears next to and a DND message appears on the top line to remind you that the feature is activated 08 30 08 Jul 2007 Company xyz Station No Display Name gt CaLLog Fwd DND Redial To cancel Do Not Disturb 1 Press eDND The DND ON ACTIVATE message is displayed Alternatively you can also dial the DND feature code default code 145 2 Dial the deactivation code x The ACTION SUCCEEDED message is displayed to inform you that Do Not Disturb has been deactivated Station Telephony Features 54 FlexSet IP 280S User Guide Coral Sea Softswitch Do Not Disturb DND Emergency Calls The Coral Sea Softswitch provides basic support of Enhanced 911 If the need arises you can make emergency calls from your phone Depending on system configuration you are connected to your local or public emergency center To make an emergency call 1 Dial your country s emergency number with or without your company s outside line access code For example in the United States dial 911 or 9911 if your outside line access code is 9 2 You are immediately connected to your local or public eme
58. out notifying the recipient Transferring an established call 1 During a call press or press a preprogrammed Flash Xfer DSS button The original party is placed on hold 2 Listen for the dial tone 3 Dial the third party destination number NOTE Ifyou do not dial the third party within a predefined time you are reconnected to the original party 4 Choose one of the following options e Wait for an answer to announce the call and disconnect screened transfer NOTE Alternatively once the second party answers your call you can choose to establish a 3 way call See Transfer 3 Way Conference on page 77 for details OR e Disconnect to automatically transfer the call unscreened transfer Station Telephony Features 75 FlexSet IP 280S User Guide Coral Sea Softswitch Transfer Xfer Transferring a held call Use transfer of a held call to connect an incoming call to the held party such as when you have to locate someone for a caller 1 Press Xer While the party is being held dial a destination number 2 Press the flashing DSS key associated with the held call 3 Press SPKR or hang up to transfer the call Alternatively to add the caller to a 3 way conversation call press 3 Way For more information about conference calls see Conference Multi Party Calls on page 49 Station Telephony Features 76 FlexSet IP 280S User Guide Coral Sea Softswitch Transfer Xfer Transfer 3 Way Conference During
59. quired destination number is available See Camp On Call Back on page 45 Operating the FlexSet During Idle 31 FlexSet IP 280S User Guide Coral Sea Softswitch Return Calls Options This class of calls typically indicates Return calls from busy or no answer stations user errors system errors or messages that are sent back to the station after an operation has succeeded or failed Calls that are returned to the station generally require additional operations To help you identify the type of return call that is pending accompanying detailed messages are also shown on the console display Use the following guide to navigate through this topic Hoa KORNO ege cuk e EE A EE E EE E iE page 56 Fuge ene BENNT eio E EEE NEEE TEE page 66 SPURS er is not Completed ee enaere Eo ented E page 76 Operating the FlexSet 32 FlexSet IP 280S User Guide Coral Sea Softswitch Return Calls Station Telephony Features Overview The following pages detail the rich array of Coral Sea Softswitch system telephony features available on your FlexSet Features are accessed by use of the context sensitive soft keys for ease of use providing you with a wealth of functionality within easy grasp The features can also be operated by using their system dial codes so that they may be programmed into the programmable keys Each feature has a default activation code However these codes can be changed by your system administrator For more deta
60. rgency center Your location information is available through your phone to the answering 911 operator Station Telephony Features 55 FlexSet IP 280S User Guide Coral Sea Softswitch Emergency Calls Hold A calling party can be placed on hold while another call is made The held party can hear either music or tick tone as defined system wide Call Hold is accessible via or HOLD NOTE You can also program a HOLD button via your Coral Sea Softswitch portal Page 1 ANSWER name or number t xfer Mute Callwt Page 2 HOLD gt CaLLog Fwd Redial eHold CampOn During a call press or HOLD to place the second party on hold The soft key is shown with a bullet next to it indicating that a call has been placed on hold at your station A HOLD message appears on the top line to remind you that a call is held at your station The HOLD LED is lit and the preprogrammed LINE or Line DSS key flashes Retrieving the call from Hold Press the flashing LINE key to connect or 1 Press eHold or HOLD The Reconnect held party Name or Number message is displayed 2 You can place additional parties on hold The held calls are returned in first in first out order If you do not return to the call on hold within a predetermined amount of time the call will automatically return to you with the RECALL NAME message Press SPKR to return to the call Station Telephony Features 56 FlexSet IP 280S User Guide Coral Sea
61. rogrammed with the feature or destination DSS Disconnect You may disconnect from an ongoing call by either pressing the Speaker key or by manually replacing the handset onto its cradle i e hang up Direct Station Permits you to make or transfer a call to an extension by using a defined key DSS can also be Selection DSS used on all accessible system ports Instead of dialing a number this can be done by pressing the programmed key Endpoint The actual hardware or software that rings when called An endpoint can be an IP telephone such as a FlexSet IP or T207M T208M Throughout this guide the term telephone is used when referring to an endpoint If a default user has been defined a newly connected endpoint can be used to make calls to other users in the network To receive calls however the endpoint must first be associated with a specific user Extension Each Coral Sea Softswitch internal telephone is called a station or an extension External Call A call to or from a device located outside a local network Depending on the context the local network could be an organization s PBX network an area within a country a cellular network and so on Appendix A Glossary 85 FlexSet IP 280S User Guide Coral Sea Softswitch Term Description Hot Station A telephone that automatically dials to a specified number when the handset is lifted or a button is pressed The routing can
62. rt of your work environment While the technology employed in the FlexSet is state of the art using the telephone is simple and straightforward You will immediately appreciate the easy to reach soft keys Depending on the state of the telephone the display automatically changes to provide you with the appropriate options Many of the feature options which have been assigned during initial installation are provided on an extension station basis Feature allocation may also be redefined to suit changing working stations or adapted to your individual requirements by your system administrator Not every feature in this guide may have been installed in your system or at your extension Check with your system administrator for a list of the specific features installed In addition some user settings and features such as user programmable keys are configurable via your Coral Sea Softswitch portal To learn more about using this portal refer to the Coral Sea Softswitch Configuration Guide for End Users This User Guide provides a full description of the capabilities and operation of the FlexSet IP 280S Version 3 and higher terminals The main section of this guide is organized according to Station Features The appendices located at the end of this guide give basic explanations of special terms and operations used throughout the guide and are useful to consult for a fuller explanation of telephony terms Introduction 1 FlexSet IP 280S User Gu
63. s to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset and silences the ringer Press the toggle key again to reactivate the microphone Call Waiting Not used during ringback tone Operating the FlexSet 29 FlexSet IP 280S User Guide Coral Sea Softswitch Making External Calls Receiving and Answering Calls There are several ways to answer calls Answer the call directly by using the conventional methods such as pressing the flashing SPKR key lifting the handset or pressing any flashing key DSS Line etc Other options include using one of the state related Coral Sea Softswitch system telephony features before you answer or divert the unanswered call The state related features automatically appear as shown in the display below The caller ID is displayed on the top line caller name or gt Mute All E FwdAll callwt Mute can be activated during ringing before answering so that when the call is answered your side of the conversation is muted and the caller will not hear you When this feature is activated by the on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset and silences the ringer Press the toggle key again to reactivate the microphone Call Forward All External Not used in this state FwdAll Call Forward All Not used in this state CallWt Call Waiting Not used in this
64. several lines these are indicated as Page 1 Page 2 etc The location of the soft key options that appear in the figures in this guide may differ from their actual locations on your FlexSet Several telephony features are toggle switches Therefore the first time you press a feature s soft key the feature is activated or turned on The second time you press the same feature s soft key the feature is canceled or turns off automatically See Index Soft Keys and Feature Codes on page 94 for an alphabetic list of all available feature options Operating the FlexSet 16 FlexSet IP 280S User Guide Coral Sea Softswitch Using the Telephony Features Using the System Defined Fixed Keys Three FlexSet buttons are programmed during installation and are the same for each keyset system wide These fixed system keys cannot be programmed from the telephone and can only be changed system wide by the system administrator NOTE Authorized users can change these keys via their Sea Softswitch portal The three system defined fixed keys are different from site to site The default features are Hold The Hold key is used for placing a party on Hold while another call is made or received The held party can hear one of the following music or tick tone as defined system wide see Hold on page 56 Transfer Used to transfer a call When using Transfer a dial tone is Flash XFER heard enabling you to transfer the call Tra
65. snseecesette tices 15 TEE 15 Using the Telephony Features AEN 16 Using the System Defined Fixed KeyS NEEN 17 Using the Speakerphone EE 18 Volume e EE E EE 19 FRING ANG IUSTMG EE 20 EN ele Re 22 EI delen DIEU 24 Making xterniat C EN 28 Receiving and Answering Cales 30 DUN He Crsncsassassscsttonsncdais het En a ERRERA e E EER ESERE A E eeraa INE 31 e ET 32 Station Telephony Fetten sgugge dese Eege 33 EE eege E A A ones seunees tebe ecnccy 33 PACUV ANON Ee 34 Table of Contents TOC 2 FlexSet IP 280S User Guide Coral Sea Softswitch PANO EE EEN 35 Call POR W Al OIG EE 36 ere e 39 cal EOC EE 40 Cali PickUp EE 42 caller IB COMMON see a Ee 43 Call Waiting IL e EE 44 Regele Be UR EE aus thhuesssecesptosonuddueaslsinasye 45 Cancellation sO E 48 Conference Multi Party Calls REENEN 49 Conference Calls Meet MG cccccsesseccceceeeeseecceeeessseeeeeeeeeaseeeeeesseaeeseeeeesaaeeees 50 Conference Calls N Way Conference ENEE 52 Defl ct Bn 0 Ee EE 53 Do Not Disturb DND sses a aa r ae 54 Emergency Calls TE 55 elle E 56 Table of Contents TOC 3 FlexSet IP 280S User Guide Coral Sea Softswitch LOGIN POG OU Niscrscnos seuss e E E Ae ddeds as ddd er nom ne uae 57 Messages Options EE 58 Messages Voice E EE 59 Mobility Call through ele LEE 60 Mobility Reach Me Anywhere AAR 64 Mute Microphone EE 65 Page e 66 Programming Feature E 69 Programming Button Labeling 02 2022 2 c6cccscec2scececccaceececnesen
66. t Setup FlexSet IP 280S User Guide Coral Sea Softswitch User Definitions Menu 3 Begin entering the required Time Offset at the flashing box using the dial pad as follows e Ensure the Time Offset is entered in HH MM format HH Hours 0 12 MM number of minutes e Entering an hour greater than 12 is ignored e The minutes are rounded up to the nearest 15 minute interval 00 15 30 or 45 e Press to toggle between and GMT e Press to request the Time Zone definition from the DHCP server Any numbers that were entered are erased and changed to dashes and Auto Detect is displayed next to the dashes 4 Press to save your changes the time display is adjusted after the FlexSet IP 280S is initialized Setup 83 FlexSet IP 280S User Guide Coral Sea Softswitch User Definitions Menu System Definitions Menu The SysDef function is primarily used for setting various operating parameters for your FlexSet IP by your system administrator or qualified technician These options are set with their factory default values but may be edited as required CAUTION A password is required as a reminder that these parameters are sensitive and affect the operation of your FlexSet IP 280S This section provides a brief overview of the options available from the SysDef menu Changing your FlexSet IP s setup configuration could cause your phone to malfunction For a detailed explanation of the SysDef menu system administrators can refer
67. t press SPKR When the SPKR key LED is lit replace the handset on the cradle Disconnecting calls Either press the lit SPKR key when the handset is on the cradle or replace the handset onto the cradle when the SPKR key LED is off Call monitoring when programmed for combined audio When you are using the handset and wish to activate the speaker for group listening press SPKR When the LED is lit the combined audio is active To return to private conversation press SPKR again The LED will go off Operating the FlexSet 18 FlexSet IP 280S User Guide Coral Sea Softswitch Using the Speakerphone Volume Adjustment Press the volume keys to increase or decrease the volume of the phone loudspeaker and handset Volume Buttons Volume Up a oH O O00 Z GO Volume Down daed de d While the volume is being changed the top line of the display shows the volume level The Speaker volume levels range from a MIN unit value of 0 to a MAX unit value of 9 27dB range The Handset volume level ranges from a MIN unit value of 0 toa MAX unit value of 6 18dB range Speaker and Handset each has its own audio level and is independently influenced by volume buttons as follows e Speaker When conversing through the speaker voice volume can be adjusted Volume of call monitoring paging etc can also be adjusted This can also be done from idle e Speakerphone When conversing hands
68. to the Installation manual The SysDef menu consists of the following menus and options Menus Options IP Params Static Used to enter edit IP addresses and parameters for the FlexSet IP 280S e Current Used to view current IP addresses and parameters for the FlexSet IP 280S Operating Zip Tone Configure the FlexSet IP 280S to work in Zip Tone mode Mode e Survivability Enable the system survivability feature for the FlexSet IP 280S Diagnostics Software Version Displays the current software version number of the FlexSet IP 280S Hardware Issue Displays the current firmware version number of the FlexSet IP 280S Packets Lost Displays the amount of packets lost in percentage since the last connection Average Delay Displays the average delay statistic since the last connection Speed Displays the network connection speed 10 or 100 Mbps Duplex Mode Displays the duplex mode Full or Half Setup System Definitions Menu 84 FlexSet IP 280S User Guide Coral Sea Softswitch Appendix A Glossary Term Description Coral An IP converged communications and call management platform offering the features and capabilities required in today s business environment Dial For the purpose of this guide Dial means entering the relevant digits by pressing the number on the Dial Pad Keypad that operates a feature or sends a call to a destination Dial also means pressing a key p
69. toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset and silences the ringer Press the toggle key again to reactivate the microphone see Mute Microphone on page 65 Call Waiting Not used during ringback tone Operating the FlexSet 24 FlexSet IP 280S User Guide Coral Sea Softswitch Making Internal Calls Upon Hearing Reorder Tone After dialing an internal station that is idle but has been set to Do Not Disturb the following features are available NOTE The message might vary depending on which system or device you are calling from Call failed due to username num on DND J Redial Fwd DND Campon Not used during reorder tone Fwd Not used during reorder tone DND Do Not Disturb is used to send a reorder busy tone to the incoming call thus avoiding answering the call Once DND 1s activated all incoming calls will receive reorder tones See Do Not Disturb DND on page 54 Camp On also known as Call Back Use this feature to have the system automatically call you back when the DND destination station becomes available See Camp On Call Back on page 45 Operating the FlexSet 25 FlexSet IP 280S User Guide Coral Sea Softswitch Making Internal Calls Upon Hearing Busy Tone After dialing a destination number internal or external the following features appear on your display when you hear a busy tone Hang up or press one
70. ton speed dialing voice response and voice mail system access and other complex dialing patterns There are 22 user programmable keys on the FlexSet IP 280S A red LED lights when a key is activated DSS programmable keys are configurable via your Coral Sea Softswitch portal only Ring and Message Lamp flashes at a slow rate indicating that a message is waiting Waiting Lamp Lamp flashes at a faster rate to the beat of the ring when the phone is ringing Soft keys Located below the display panel keys used to directly activate the feature option See Using the Telephony Features on page 16 Volume Keys Adjust the volume see Volume Adjustment on page 19 of the following components e Ringer from idle or while the phone is ringing see Ring Adjustment on page 20 e Speaker Handset during a conversation see Using the Speakerphone on page 18 FlexSet Overview 8 FlexSet IP 280S User Guide Coral Sea Softswitch Component Descriptions Handset Hook and Telephone Number Handset Off Hook Removable Handset On Hook Place Telephone Number here plastic cover FlexSet Overview 9 FlexSet IP 280S User Guide Coral Sea Softswitch Handset Hook and Telephone Number Desk Elevation at 28 NOTE For full instructions regarding desk elevation refer to the Coral Terminal Equipment Installation Manual 228 e A ele an Desktop Elevation Bracket FlexSet Overview 10 FlexSet IP 280S
71. ude either dial numbers or Coral Sea Softswitch feature activation codes am Ca OOO OOO OOO ls amp CO SSD Bi ca Programmable Keys Station Telephony Features 69 FlexSet IP 280S User Guide Coral Sea Softswitch Programming Feature Keys Programming Button Labeling The FlexSet includes a removable faceplate for the programmable buttons on the phone allowing you to label but tons The DESI Plus Labeling System is used to label the buttons on the FlexSet DESI Plus is a user friendly and powerful telephone designation strip program which allows an office printer to quickly create labels custom designed for various FlexSets The FlexSet comes with a preprinted DESI label inserted beneath the faceplate Additional blank DESI Labels may be purchased from your dealer in letter or A4 sized paper The sheets of peel off stickers are provided to label the FlexSet buttons with names and phone numbers To choose the appropriate label sheet layout designated for the specific FlexSet model see the table below Use DESI software downloaded from the manufacturer s site http www tadirantele com products_terminals asp or from the DESI site http www desi com download partner tadiran 6739 setup exe to print the labels from your computer Follow the online download instructions Label Sheet Catalog FlexSet Model Letter A4 Details 8 2 x 11 IP 280S
72. y call a touch tone based interactive subscriber s menu allows you to activate the following basic call features by pressing keys on the phone dial pad your Sea Softswitch station To Dial Description Place a new call x1 Listen for a dial tone indicating that you can place a call to a new contact Your original conversing party is disconnected DTMF tones 2 Changes the DTMF to transparent mode allowing you to dial to voicemail answering ignored by Sea machines and any other service outside the Sea Softswitch system requiring DTMF tones Softswitch Note Once you change the DTMF mode you will not be able to use the other options in this table for the current call Transfer callto 3 A dial tone prompts you to enter a transfer number You are disconnected and your conversing party is transferred to the new number Your number is not displayed on the transferred party s display Station Telephony Features 63 FlexSet IP 280S User Guide Coral Sea Softswitch Mobility Call through Callback Mobility Reach Me Anywhere You can be reached anywhere from any of your devices at any location including internal Coral Sea Softswitch phones as well as off site phones such as your cellular and home phones Incoming calls ring simultaneously or with a ring delay on all of your specified devices until you answer the call on one of the phones If the answering phone is an off site phone the call

FlexSet-IP 280S Telephone User Guide (for Coral Sea Softswitch

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