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T322 IP Telephone User Guide (for Coral IPx and

1. Room Status Access Code Name 0 7026 1 7027 2 7028 3 7029 4 7030 5 7031 6 7032 7 7033 8 7034 9 7035 10 7036 11 7037 12 7038 13 7039 14 7040 15 7041 Room Status 195 T322 IP Phone User Guide Coral IPx FlexiCom Security Line 17700 This feature ensures that another station may not Break Into your call All Call Waiting tones and Break In from other stations are blocked When activated a caller who tries to break into your station receives a reorder tone Only a station with Security Override privilege can break in to your secured phone To activate Security Line Dial the entire procedure in a single block sequence 1 Dial Security Line feature code 17700 2 Dial activation code v 3 Press OK Or Se 4 Listen for the confirmation tone 5 Press SPKR to hang up Your phone is now blocked against break in attempts To cancel Security Line Dial the entire procedure in a single block sequence 1 Dial Security feature code 17700 2 Dial cancellation code x 3 Press OK or Sed 4 Listen for the confirmation tone 5 Press SPKR to hang up All break in attempts are allowed Security Line 196 T322 IP Phone User Guide Coral IPx FlexiCom Send OKor Seal This feature enables you to notify the system that dialing has been completed You can send a signal to the system indicating the end of a stream of dialed digits In
2. Only Accept Trusted Certificates Disabled v Import Trusted Certificate cer Load from file Browse Upload Confirm Cancel Configuring Phone Items via the Web 81 T322 IP Phone User Guide Coral IPx FlexiCom Security Trusted Certificates Page Table 15 Security Trusted Certificates Page Item Description Only Accept Trusted Used to enable disable connecting parties with trusted Certificates certificates only Trusted Gertiticates Browse Used to select the trusted certificate cer file Upload Used to upload the trusted certificate file Configuring Phone Items via the Web 82 T322 IP Phone User Guide Coral IPx Flexicom Security Trusted Certificates Page Security Trusted Certificates Page Use this page to upload server certificate files Table 16 lists the different Security Server Certificates items LL E Contacts Upgrade Network Password Trusted Certificates Server Certificates Browse Upload Server Certificate Configuring Phone Items via the Web 83 T322 IP Phone User Guide Coral IPx FlexiCom Security Trusted Certificates Page Table 16 Security Server Certificates Page ltem Upload Server Certificate Description Browse Used to select the server certificate file Upload Used to upload the server certificate file Configuring Pho
3. Dialing Method Procedure Comments Classical To calla Dial 1 Dial each number in sequence from the dial pad e If your phone is configured with more Number using the default Use Paesto delete than one account you can press the account 2 Send the digits right navigator key or available account Note When using a headset press the Headset fixed key acti ti S Aa to obtain a dial tone e Includes internal external dial numbers as well as Coral Private and Public Dial numbers e For Private Libraries See Programming Coral Private Libraries on page 198 Speed Dialing 1 Press the preprogrammed Speed Dial DSS key See Speed Dialing on page 201 2 Send the digits Address Book 1 Press Aar e The phone book allows you to save Contact List Black List i Se any List 2 Scroll to the required list using the up down navigator telephone numbers ang geline anname pany keys for the number which is displayed when this number calls your station 3 Press Erter ah e When dialing an entry from your Black 4 Scroll to the required number using the up down navigator keys 5 Send the digits List press Serdjand then alto send the digits See Using the Address Book Options on page 33 Operating the Phone 23 T322 IP Phone User Guide Coral IPx FlexiCom Making Calls Table 5 Phone Dialing Methods Dialing Method Procedure Comments Redial e
4. m Preference Features DSSKey Voice Ring Tones DialPlan SMS Replace Rule gt gt NOTE Dial now gt gt Digit 0 9 Identifies a Area Code gt gt do not use z parz digit dialed any tae Ge that is included in the Max Length 1 15 range digit digit digit Confirm Cancel tes aes comma separated list Please notice that only Block Out gt gt block out rule support this method x Matches any single digit that is dialed Matches an arbitrary number a Configuring Phone Items via the Web 68 T322 IP Phone User Guide Coral IPx FlexiCom Phone Dial Plan Page ans Status Account Network Phone Contacts Upgrade Security Preference Features DSSKey Voice Ring Tones DialPlan SMS Replace Rule gt gt NOTE Dial now gt gt 0 9 Identifies a specific digit Area Code gt gt do not use digit digit Block Out gt gt Identifies any digit dialed that is included in the noe 1 a 2 C Specifies a range as a 3 a comma Please notice that only 4 o block out rule support 6 m 7 ia Matches any single digit 8 F 9 E 10 E Matches an arbitrary number of digits Block Out Number Add Del Configuring Phone Items via the Web 69 T322 IP Phone User Guide Coral IPx FlexiCom Phone Dial Plan Page Table 11 Phone Dial Plan Page Item Description Prefix
5. Phone Component Descriptions The following table describes the control buttons and keys found on the T322 IP Phone Component Description Dial Pad Key Pad Number buttons used for dialing and entering codes passwords names etc Depending on the input mode digits lower upper case or special characters can be entered Fixed Function keys Six fixed telephony function keys are available Message Headset Forward Redial Speaker and Mute For details refer to the item description in this User Guide Graphic Display Displays pertinent calling menu line information based on the phone status e g idle busy dialing Display size three lines 132 x 64 pixels with back light Note The back light is lit when the phone rings or when any key is pressed It turns off shortly after the phone becomes idle Handset Works as a typical phone handset Handset Latch Used to catch the handset when wall mounted Headset Non manufacturer headset purchased by customer Hook Switch On hook or off hook for handset Loudspeaker Loudspeaker used when speakerphone is on for hands free mode or ringing and paging Microphone Input for sound device used in hands free operation Phone Overview 3 T322IP Phone User Guide Coral IPx FlexiCom Phone Component Descriptions Component Description Navigator keys amp Up Down Right Left arrows used to navigate betw
6. FORWARD Fixed function keys are displayed in narrow Bold text 3 Auto Answer e Options that can be selected from the graphic display screen are displayed in bold text Coig Text in a clear distinct box indicate a soft key option Saving Config File Text in a bold Courier font indicates a graphic display message Introduction ji T322 IP Phone User Guide Coral IPx FlexiCom Related Documentation Refer to the following documentation as required for information regarding the operation of your T300 Series telephone e T300 Series Installation Administration and Hardware Reference Manual e Program Interface and Database Reference Manual Version 16 or higher Introduction ili T322 IP Phone User Guide Coral IPx FlexiCom List of Feature Codes The following feature codes are the default feature codes for all Coral IPx and Coral FlexiCom systems Your Coral system may employ different feature codes See your system administrator for the correct feature codes An arrow gt between two sets of numbers indicates a range of code numbers available for operating that particular feature for example 56005849 Feature Code No Feature Code No ACCOUNT Code ra a a aa a a a aE as 1990 Call Forward Timed External 0 ccceeeeeee 17709 ACD amp UCD Groups Priva yot ena a a a eaa aa aas 186 or 6 Load ID for ACD Group seeeeeeeseeeeeeeesereennen 1973 Call Forward Log In
7. For future use Configuring Phone Items via the Web Phone Features Page 55 T322 IP Phone User Guide Coral IPx FlexiCom Phone DSS Key Page Use this page to define Line keys for your phone These keys can be used for line selection speed dial or feature KeyEvent programmed keys Table 8 lists the different Phone DSS Key items After you have finished updating this page click e Confirm to save and activate your changes or e Cancel to cancel changes and revert to old settings ae eee Preference Features DSSKey Voice Ring Tones DialPlan SMS EJ NOTE Line Key gt gt Ta The free function key E Key Event Intercom Line Key 1 Line ko Line 2 i BLF The button can be Line Key 3 KeyEvent Forward Yj Line 2 3829 Field function with Line Key 2 Speed Dial erence Line 2 3610 supported by the sip server Confirm Cancel Key Event Key events are predefined shortcuts to phone and call functions Intercom Enable the Intercom mode and is useful in an office environment as a quick access to connect to the operator or the secretary URL This key function allows you to send HTTP requests to a web server Configuring Phone Items via the Web 56 T322 IP Phone User Guide Coral IPx FlexiCom Phone DSS Key Page Table 6 Phone DSS Key Page ltem Description
8. Possible destinations are operator station network number UNA Central Bell or external number stationary or cellular via Public Private Speed Call Library 5 Listen for the confirmation tone To cancel the FlexiCall All feature from your Freedom phone 1 Repeat steps 1 3 above 2 Dial cancellation code x 3 Listen for the confirmation tone Freedom IRSS 144 T322 IP Phone User Guide Coral IPx FlexiCom Freedom IRSS To enable a new Freedom phone from your current Freedom phone iit Note To enable the Freedom feature at your Coral station you must first program a Private Public Library number with your off site phone number Use table on page 137 to record Library numbers that contain your Freedom destinations Dial the entire procedure in a single block sequence 1 From your current Freedom phone place a call to your Coral station e For a phone that provides Caller ID repeat steps 1 4 on page 139 e For a phone that does not provide Caller ID repeat steps 1 4 on page 140 Listen for dial tone Dial Freedom feature code 17714 Listen for dial tone Dial a Private Public Library number defined with your new off site phone number oa A W PP Listen for the reorder tone You are now disconnected You can now access your station from your newly assigned Freedom phone To cancel the Freedom feature from an Freedom phone Dial the entire procedure in a single block sequence 1 Repeat steps
9. 1 The phone s CF No Answer timer is defined in the online phone parameters See After Ring Time on page 53 2 CF_NO_ANS INT EXT in the Station Timers branch ST T of the Coral Program Interface ask your system administrator Call Forward 105 T322 IP Phone User Guide Coral IPx FlexiCom Call Forward Coral Call Forwarding Options All Forwards all your incoming calls to a designated destination The destination can call back or return calls to your telephone and you can still place outgoing calls from your telephone Busy Forwards your incoming calls to another destination when your telephone is busy No Answer Forwards your incoming calls to another destination when you do not answer within a system wide defined period Busy No Answer Forwards your incoming calls to another destination when your telephone is busy or when you do not answer within a predefined number of rings Undefined Forwards your incoming calls to another destination when your station is unplugged or when your station has lost its IP Primary Call Agent because of network problems Timed Forwards your incoming calls to another destination for a time period determined by the system The system defined time can include up to two separate time periods See your system administrator for the time period definitions For example between 12 00pm and 12 30pm and between 6 00pm and 6 30pm calls can be forwarded to the group secretary
10. Change the default value as required Use the right left navigator keys to enter required time out period 5 10 or 15 seconds 5 Press OK or asto Save your changes Call Forward 112 T322 IP Phone User Guide Coral IPx FlexiCom Call Return Mau gt Call Return Call Return can be used to dial out to the last incoming call to your station To activate Call Return press a pre programmed Call Return button To program a programmable button with Call Return 1 3 N ODO Oo Ff Press Veni 2 Use the navigator keys to scroll to Line Keys as DSS Keys 2 Features gt 3 DSS Keys and press OKor Erte Use the up down navigator keys to select the button to be programmed and press OKor fErterito select see figure on page 184 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 Use fSuwatcnior the right left navigator keys to select Key Event Use the down navigator key to select 2 Key Type Use fSwitcnior the right left navigator keys to select Call Return Press OK or saato save your changes Call Return 113 T322 IP Phone User Guide Coral IPx FlexiCom Caller Blocking You can block incoming calls from specified Caller IDs by adding them to your Black List A maximum of 30 Caller ID numbers can be defined as Blocked The blocked keyset caller
11. Fixed the size of the jitter buffer remains the same JITTER BUFFER throughout any Real Time Protocol RTP session Min Delay The minimum jitter buffer delay in milliseconds default 0 ms Max Delay The maximum jitter buffer delay in milliseconds default 300 ms Normal Delay The nominal jitter buffer delay in milliseconds default 120 ms Configuring Phone Items via the Web 6 amp 1 1822 IP Phone User Guide Coral IPx Flexicom Phone Voice Page Phone Ring Page Use this page to define ring settings Internal External and Voice Page for your phone Table 9 lists the different Phone Ring items After you have finished updating this page click e Confirm to save and activate your changes or e Cancel to cancel changes and revert to old settings ee ____ o a DE Ring Preference Features DSSKey Voice f Tones DialPlan SMS 1 Internal Ringer Text Basic_Ring E NOTE Internal Ringer File Ring8 wav E 2 Internal Ringer Text Internal Ringer File Ring1 wav 3 Internal Ringer Text Internal Ringer File Ringlwav w 4 Internal Ringer Text Internal Ringer File Ringiwav 5 Internal Ringer Text e Internal Ringer File Ring1 wav v 6 Internal Ringer Text fae a Internal Ringer File Ringway v 7 Internal Ringer Text Internal Ringer File Ringway 8 Internal Ringer Text Internal Ringer File Ring1 wav 4 9 Internal Ringer Text
12. Press the RD fixed key to call the last number dialed e See Last Number Redial on page 167 2 Send the digits History 1 Press Hstory e Pressing Hstoryidisplays All Calls Use 2 Scroll to the required number using the up down the left right navigator keys to sort navigator keys according to Dialed Calls Received 3 Press Sed or to dial the selected dial number Calls Missed Calls or Forwarded Calls See History on page 154 Operating the Phone 24 T322 IP Phone User Guide Coral IPx FlexiCom Making Calls Soft key options available during calling states During and after you place a call you may be offered any one of the following relevant soft key options Had Used to place called party in a hold state You may continue to dial another party while the first party is in Hold see Hold on page 57for further details real Used to transfer calls You may continue to dial another party while the first party is in Hold see Transfer on page 204for further details Cort Used to establish a 3 way call for further details Cn Used to disconnect the call Your station returns to idle See Ending Calls on page 32 for further details Placing a Call You placed a call to station 8708 Station 8708 has not yet answered 8708 Ringing O TO T Toe Operating the Phone 25 T322 IP Phone User Guide Coral IPx FlexiCom Making Calls During the call the elapsed time
13. 3 Dial external line code Last Number Redial code or Speed Library number can also be used 4 Dial outside number 5 Press OKor Se i Note Depending upon your system definition up to 16 digits are available for Account Numbers Account Code as required 86 T322 IP Phone User Guide Coral IPx FlexiCom Account Code Forced Forced Account Code procedures from idle To make external calls Dial the entire procedure in a single block sequence 1 Dial external line code 2 Dial account number 3 Dial external number 4 Press OKor Sed To redial the last number Dial the entire procedure in a single block sequence 1 Dial feature code 143 2 Dial account number 3 Press OK or Sed To dial a Speed Dial Public or Private Library Number Dial the entire procedure in a single block sequence 1 Dial a Speed Call library number 2 Dial account number 3 Press OK or Sed iit Note If you dial a wrong account number when VFAC is installed in your system a reorder tone is heard followed by disconnect Account Code Forced 87 T322 IP Phone User Guide Coral IPx FlexiCom ACD amp UCD Groups An ACD UCD group is a number of stations operating together for the purpose of automatic call distribution The ACD UCD groups form the building blocks of modern call centers The Automatic Uniform Call Distribution Systems improve incoming call handling by queuing and routing callers They a
14. DSS Keys Type Select the type of button for the required line key 1 through 3 e Line Speed Dial e KeyEvent e Intercom for future use Mode Select the feature for the required line key 1 through 3 Only available when the Type selected is KeyEvent e Conference Forward Transfer Hold e DND e Redial e Call Return e Pickup Call Park Group Listening e SMS for future use e Voice Mail e Custom Configuring Phone Items via the Web Phone DSS Key Page 57 T322 IP Phone User Guide Coral IPx FlexiCom Table 6 Phone DSS Key Page Item Description Line Select the Account for the required line key 1 through 3 Auto indicates all accounts Extension If Speed Dial or KeyEvent was selected enter the corresponding dial number in this field Configuring Phone Items via the Web Phone DSS Key Page 58 T322 IP Phone User Guide Coral IPx FlexiCom Phone Voice Page Use this page to define echo cancellation and jitter buffer settings for your phone Table amp lists the different Phone Voice items After you have finished updating this page click e Confirm to save and activate your changes or e Cancel to cancel changes and revert to old settings CAUTION Phone parameters have already been optimized for your phone Please check with your IT network manager before changing any of the settings o
15. Dial the entire procedure in a single block sequence 1 2 3 7 Dial Wakeup feature code 173 Dial activation code v Dial in the time you wish to be awoken four digits required 12 hour clock use leading 0 e g 0805 for five past eight 4 Dial 2 for AM or 7 for PM 5 6 Listen for the confirmation tone Press OKor Sec Press SPKR to hang up it Note If you hear the reorder tone Wakeup is denied at your station as defined by Class of Service In order to make use of this feature you must make a request from the attendant to activate Wakeup at your station To answer a Wakeup Call When the phone rings the WAKE CALLING message appears indicating that this is a wakeup call 1 Answer the call the WAKE message appears 2 End the call see Ending Calls on page 32 Wakeup 209 T322 IP Phone User Guide Coral IPx FlexiCom Wakeup To cancel a Wakeup request Dial the entire procedure in a single block sequence 1 Dial Wakeup feature code 173 2 Dial cancellation code x 3 Press OK Or Sew 4 Listen for the confirmation tone 5 Press SPKR to hang up i Note Wakeup request times must be cancelled one at a time If you have more than one wakeup request time programmed then the closest wakeup time to the present hour is cancelled You must repeat this procedure to cancel each subsequent wakeup time Wakeup 210 T322 IP Phone User Guide Coral IP
16. Dial the entire procedure in a single block sequence 1 Dial Freedom feature code 17714 2 Dial cancellation code x 3 Press OK or Sed 4 Listen for the confirmation tone 5 Press SPKR to hang up Freedom IRSS 138 T322 IP Phone User Guide Coral IPx FlexiCom Freedom IRSS Placing Freedom calls e For Freedom calls placed from phones that send Caller ID the Freedom feature must be enabled at your Coral station See steps below e For Freedom calls placed from phones that do not send Caller ID information the Freedom feature must be enabled using the Executive Privilege feature See page 140 To place a call from a Freedom phone providing Caller ID Place a call to your Coral station Listen for a distinctive dial tone Dial your four digit passcode if required by Class of Service Listen for dial tone ar OO N gt Dial the required destination number Possible destinations include external number stationary or cellular network number or a Coral destination including station trunk trunk group dial service routing access public private library or voice mail Notes 1 If your destination is an external number it should be preceded by an external line access code 2 If your destination is voice mail IVR access code skip to page 143 3 If your destination is a FlexiCall All feature skip to page 144 4 To enable another Freedom phone skip to page 145 6 Listen for the rin
17. In this Guide Enter means entering a password or other alphanumeric characters A 1 T322 IP Phone User Guide Coral IPx FlexiCom Appendix A Glossary cont Forced Account Code Idle Intercept Key Set MW Operator Attendant Outside Line Access Code Port PSTN Appendix A Glossary A feature that forces the station user to dial an account code before accessing an outside line After dialing the account code the user will be able to continue dialing the required number A station or extension that is not ringing or busy therefore available for use If you misdial or dial an unauthorized code restricted to you you will receive reorder tone or will be routed directly to the operator master extension attendant as defined in your system Digital or electronic key telephone set The key set proprietary telephone is a general name for the FlexSet FlexSet IP DKT DST T207M T208M T207M NP T208M BL T207S T208S T207S NP T208S BL etc or any telephone having several buttons display unit loudspeaker microphone etc Message Waiting Indicator An indicator that there is a message waiting or a voicemail message for the owner of an account The operator is responsible for answering incoming calls and connecting them to their required destination The attendant also attends to trunk system and station feature controls A series of digits which must be keyed in order to gain access to a
18. There are two ways in which non registered users can join non locked group calls e A non registered user can dial the access number e A registered user can connect the non registered user to the group call The Group Operator has the option of controlling the Mute Non Mute mode of conference participation of each participant Mute mode means the participant may only listen Typically a conference initiator might initiate a muted conference in which only the conference initiator can speak during the conference the Group Operator can grant permission to individual participants to speak Group Call options are set in the Group Call definitions A user can be authorized to force release a participant or terminate an entire conference Group Calls Conference 146 T322 IP Phone User Guide Coral IPx FlexiCom Group Call Features The following Group Call features are subdivided into the topics listed below FEATURE westicscccicdce cutee scuctiesavebnncaseveiesvevestanwsitevvidevencadehsbaess PAGE PRESET CONFERENCE ACTIVATION c0 c cceeeeeees 148 TEMPORARY CONFERENCE ACTIVATION 068 149 JOINING sssaaa ewe steed ce 150 FORCED RELEASE OF A PARTICIPANT 0 0cc00e 151 FORCED RELEASE OF AN ENTIRE GROUP CALL 152 Group Calls Conference 147 T322 IP Phone User Guide Coral IPx FlexiCom Group Call Features Group Calls Preset Conference Activation 5600 5849 Pr
19. 4 Listen for the confirmation tone 5 Press SPKR to hang up To cancel FlexiCall Dial the entire procedure in a single block sequence 1 Dial the appropriate feature code see Table 4 on page 130 2 Dial cancellation code x 3 Press OK Or Se 4 Listen for the confirmation tone 5 Press SPKR to hang up it Note If you hear a reorder tone FlexiCall is denied at your station as defined by Class of Service FlexiCall 131 T322 IP Phone User Guide Coral IPx FlexiCom FlexiCall Receiving calls at an off site remote destination If your remote destination is located outside the enterprise connected to the PSTN or public cellular network you can answer all your incoming calls from your remote destination Note Your remote off site non Coral phone is activated as a part of the Coral system only after a FlexiCall call is picked up at that phone When your phone rings 1 Answer the FlexiCall call as you would answer a regular call See your remote phone User Guide 2 Once you have answered a FlexiCall call at your remote destination you can activate any of the options described in Table 5 FlexiCall Options from Remote Destination FlexiCall 132 T322 IP Phone User Guide Coral IPx FlexiCom FlexiCall Table 5 FlexiCall Options from Remote Destination Help Requesting Option Dial Description e Your original conversing party is disconnected Pl
20. 5 Press OK or Sasto save your changes Anonymous Calls 97 T322 IP Phone User Guide Coral IPx FlexiCom Answering Calls The following features are available Night Answer Central Bell UNA Pickup on page 171 Pickup Group Directed on page 181 To answer a Reminder ring on page 191 To answer a Wakeup Call on page 209 Waiting Calls Receiving on page 208 When your phone rings destination station now idle on page 115 Answering Calls 98 T322 IP Phone User Guide Coral IPx FlexiCom Auto Redial Vert gt Auto Redial Setting The system can repeatedly dial busy numbers The system will redial until the phone rings or up to a number of attempts defined before the number is erased from the scanner list The following message appears on your phone s display when dialing a busy number when Auto Redial is activated Auto Redial Cance f ok Click OK to begin Auto Redial Hang Up Redialing 8708 10s Auto Redial 99 T322 IP Phone User Guide Coral IPx FlexiCom Auto Redial To activate Auto Redial 1 Press fvenijand use the navigator keys to scroll to Auto Redial Setting 2 Features gt 7 Auto Redial Setting Use fSwitcnior the right left navigator keys to select the Enable option Use the down navigator key to select 2 Redial Interval Enter the duration between redial attempts 1 300 seconds from the dial pad Use maito delete Use the down navigat
21. 8 Wait for an answer 9 You can activate any of the options described in the table on page 147 Freedom IRSS 140 T322 IP Phone User Guide Coral IPx FlexiCom Freedom IRSS Options available while in an established Freedom call Help Requesting To Dial Description Place a hew call 1 isten for a dial tone indicating that you can place a call to a new contact Your original conversing party is disconnected A dial tone prompts you to enter the required transfer number Transfer can be screened or unscreened Transfer call 2 To return to the original conversing party when transfer destination is busy or does not answer dial gt K2 again For more information on Transfer options see page 204 Switch to Broker A dial tone prompts you to enter the required third party number Depending on your Class of Service Consultation 3 Way K2 definitions one of three party functions is activated see Broker Consultation 3 Way Conference call on Conference call page 142 A dial tone prompts you to enter a divert number You are disconnected and your conversing party is Divert call to a Coral 3 transferred to the divert number station Your number is not displayed on the diverted party s display Access voice mail IVR 4 For instructions on accessing voice mail from an Freedom phone see page 143 Call Recording p Used to Start Stop Recording outgoming calls requires a system wide defin
22. Call Forward Boss Groups Call Forward To activate Call Forward Dial the entire procedure in a single block sequence 1 Dial the appropriate Call Forward feature code see Table 1 on page 102 2 Dial your Boss Group number 3 Dial the destination number where calls are to be forwarded 4 Press OK or Sea 5 Press SPKR to hang up To cancel Call Forward Dial the entire procedure in a single block sequence 1 Dial required call forwarding feature code see Table 1 on page 102 2 Dial your Boss Group number 3 Dial cancellation code x 4 Press OK Or Sed 5 Press SPKR to hang up it Note If you hear the reorder tone Call Forward is denied at your station as defined by Class of Service In order to use this feature ask the attendant to activate Call Forward for your Boss Group Boss Groups 103 T322 IP Phone User Guide Coral IPx FlexiCom Call Forward Boss Groups Privacy 186 or 6 Use the Boss Group Privacy feature to prevent other members of your Boss Group from accidentally joining your current conversation To activate Privacy for all calls Dial the entire procedure in a single block sequence 1 Dial Privacy feature code 186 2 Dial activation code v 3 Press OK or Sed 4 Listen for the confirmation tone 5 Press SPKR to hang up To cancel Privacy Dial the entire procedure in a single block sequence 1 Dial Privacy feature code 186 2 Dial cancellation code x 3
23. Internal Ringer File Ring1 wav x 10 Internal Ringer Text Internal Ringer File Ringway w Confirm Cancel Configuring Phone Items via the Web 62 T322 IP Phone User Guide Coral IPx FlexiCom Phone Ring Page Table 9 Phone Ring Page ltem Description Ring Internal Ringer Text Enter the name of the customized ring tone Internal Ringer File Select the Ringer file to associate with the ring tone Configuring Phone Items via the Web Phone Ring Page 63 T322 IP Phone User Guide Coral IPx FlexiCom Phone Tones Page This page is for future use Configuring Phone Items via the Web 64 T322 IP Phone User Guide Coral IPx FlexiCom Phone Tones Page Phone Dial Plan Page Use this page to define dial plan and other dial related items for your phone Click an item to open its dedicated page Table 11 lists the different Phone Dial Plan items After you have finished updating this page click e Add to add a new item to a list e Del to delete an item from a list e Confirm to save and activate your changes Area Code item only e Cancel to cancel changes and revert to old settings Area Code item only Configuring Phone Items via the Web 65 T322 IP Phone User Guide Coral IPx FlexiCom Phone Dial Plan Page IEIR Status Account Phone J Preference Features DSSKey Voice Ring
24. Message Used to access your voicemail Message on page 166 Yon MESSAGE The button lights when there is a message gt Headset Used to converse when using a headset When this button is pressed a dial tone is Ke J obtained Pressing again ends the call HEADSET Forward It is not recommended to use the phone s Forwarding Call Forward on page 105 C options Use the Coral Forwarding features instead FORWARD Operating the Phone 15 T322 IP Phone User Guide Coral IPx FlexiCom Using the T322 Fixed Function Keys Table 2 T322 Fixed Function Key Descriptions Feature Feature Name Description See Icon Z Redial Used from idle to redial the last number dialed Last Number Redial on LPD page 161 7 Speaker Used to converse hands free J Mute Used to mute your voice while in conversation with Mute Microphone on x another party When this button is pressed the other page 170 x side does not hear any voice from your side Operating the Phone 16 T322 IP Phone User Guide Coral IPx FlexiCom Using the T322 Fixed Function Keys Configuration Options Phone configuration options can be accessed to view and activate different phone functions and features as follows e Via the phone menu press the IMenisoft key from idle to display and enable choosing between the different Menu options Use the Up Down navigation buttons to move between the me
25. Press OK or Sed 4 Listen for the confirmation tone 5 Press SPKR to hang up Boss Groups 104 Privacy T322 IP Phone User Guide Coral IPx FlexiCom Call Forward See Table 2 Calls arriving at your station can be forwarded all busy no answer timed to ring at various destinations depending on the state of your terminal Your telephone distinguishes between calls arriving from an internal or external source when forwarding Calls from Internal and External sources can be forwarded to different destinations Possible forward destinations are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number and the station itself for external calls Call Forwarding features can be programmed using one of two different methods e Coral Feature codes see Coral Call Forwarding Options on page 106 e Call Forwarding from the phone s Configuration options see Call Forwarding Using the Phone s Configuration options on page 1 0 When any one of these Call Forwarding options are defined using both methods the call forward destination defined by using the Coral Feature codes is used Additionally in order to use the Coral s Call Forward No Answer feature default dial number 142 or 147 set the phone s Call Forward No Answer Timer toa larger value than the timer value set in the Coral s Call Forward No Answer Timer
26. Table of Contents TOC iv T322 IP Phone User Guide Coral IPx FlexiCom Introduction Welcome to the Coral System Much thought has gone into making this system flexible and easy to use The Coral allows your telephone to be tailored to the requirements of both you and your organization This user guide provides a full description of the capabilities and operation of the telephone when connected to the Coral system Although the features provided by the Coral are large in number their operation is straightforward and user friendly Many of the Coral features which have been assigned during initial installation are provided on an individual extension station basis Feature allocation may also be changed to suit a changing working environment Not every feature code in this guide is likely to have been installed in your system or extension Check with your system administrator for a list of the features actually installed it Note Coral features are subject to COS authorization and some features require a later Coral Main Software version For more information contact your system administrator Additionally this guide provides a full description of the capabilities and operation of the T322 IP Phone IP terminals which are based on Session Initiation Protocol SIP A phone overview is presented describing the phones hardware and user relevant internal software The next section includes a detailed description of all the Coral features
27. A E AA chssa teachers 7060 7069 Paging Announcing Public AJdrOSS eiiceisiciipi iritare ineinuisas 7074 47079 Voice To Single Keyset ccccceeeseeeee 191 or 3 Zone To KeysSet GrOup ccesceeeeeeeeeeseeeees 7300 7309 Passcode Change cccccssscecceeeeeeeseeeseeeeeeseaeeessaees 179 Phone Dial Lock c ccccceeeeeeeeeeeeeeeeeensenaeeeeeeeeees 148 Programmable Buttons e Ivenup DSS Keys Relay Accessory c ccceeeeeeeeeeeeeeentaeeeeeeenaas 7086 7091 Reminder Request cceccceeseeeeeceeeeeeeeeeeeeeeenaeees 172 Ring Adjustment ceeeeeeeeenees IMENUP Ring Tone ROOM Status niaan aoia aaia 7026 gt 7041 Security Wine 2c32 ne ase eee eee 17700 Speed Dialing Programming Private Library 193 List of Feature Codes vi T322 IP Phone User Guide Coral IPx FlexiCom Phone Overview The following pages provide a general overview of the T322 IP Phone s hardware and software options See the Station Features section beginning on page 85 for a complete list of the phone s station features Phone Overview 1 T322 IP Phone User Guide Coral IPx FlexiCom T322 Front View Graphic display Power indicator Handset Account buttons Speaker Soft keys Navigator keys and OK button Fixed function keys key pad Volume button Phone Overview 2 T322 IP Phone User Guide Coral IPx FlexiCom T322 Front View
28. Coral IPx FlexiCom Phone Features Page Table 5 Phone Features Page ltem Description Auto redial times 1 300 When Auto Redial is enabled the number of redial attempts Key As Send Select the character to immediately send digits when dialing If Disabled is selected then Send can only be performed by pressing Sedlor OK Hotline Number Immediately calls upon lifting the handset or pressing the Speakerphone button the number entered in this field ReDialTone TBD Emergency TBD Other Features cont BusyToneDelay TBD Ringer Device for Headset Select the ring method when in Headset mode e Use Speaker to hear the ring through the speaker Use Headset to hear the ring tone at the headset Return code when refuse Select the message you want callers to receive on their display when you reject incoming calls from their stations 404 Not found 480 Temporarily unavailable 486 Busy here Configuring Phone Items via the Web Phone Features Page 54 T322 IP Phone User Guide Coral IPx FlexiCom Table 5 Phone Features Page ltem Description Return code when DND Select the message you want callers to receive on their display when they call you while you are in DND mode 404 Not found 480 Temporarily unavailable 486 Busy here Use Logo
29. Enter the prefix you want to use when dialing numbers that Replace Rule begin with the replace digits Replace Enter the digits that you want to be replaced by the prefix Dial now Rule Enter the phone number for which you want to immediately Dial now send digits when dialing without having to press Sed or OK and then click Add Code Enter the area code you want to be included in the Send block when dialing numbers within this area code Area Code Min Length The minimum number of digits in the Send block 1 Max Length The total number of digits in the Send block including the area code Block Out Number Enter the phone number for which you want to block outgoing calls from your phone and then click Add Block Out The Forbidden Number message is displayed on your phone when attempting to dial these numbers Configuring Phone Items via the Web 70 T322 IP Phone User Guide Coral IPx FlexiCom Phone Dial Plan Page Phone SMS Page This page is for future use Preference Features DSSKey Voice Ring Tones DialPlan SMS Account 2195 vi NOTE Number sms aput the phone number Message you are going to send message to Send Cancel Configuring Phone Items via the Web 71 T322 IP Phone User Guide Coral IPx FlexiCom Phone SMS Page Contacts Local Phone Book Page Use this page to define your contacts and to black lis
30. For Example the Call Forward All feature is used to demonstrate the different possibilities Forward Option Resultant Call Destination Case Call Forward All 141 Call Forward External 17702 Internal Calls Go External Calls Go Set To Set To To To 1 Feature not set and Feature not set Your own Station Your own Station 2 Destination X and Feature not set Destination X Destination X 3 Feature not set and Destination Y Your own Station Destination Y 4 Destination X and Destination Y Destination X Destination Y 5 Destination X and Destination Y programmed as Destination X Your own Station Your own Station Possible destinations for X are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number Possible destinations for Y are the same as for X plus your own station number thus facilitating forwarding of internal calls to another destination while retaining external calls at your own station as shown in Case 5 Call Forward 108 T322 IP Phone User Guide Coral IPx FlexiCom Call Forward Coral Call Forwarding To set Coral Call Forward Dial the entire procedure in a single block sequence 1 Dial the required Coral Call Forward feature code see Table 2 on page 107 2 Dial the destination number where calls are to be forwarded 3 Press OK or Sead 4 Listen for
31. Group Call see page 146 To join a Meet me Conference at the assigned hour Dial the entire procedure in a single block sequence 1 Dial assigned conference number 7098 7099 2 Press OK Or Se A warning tone is heard by all participants To leave a conference 1 Hang up Conference 122 T322 IP Phone User Guide Coral IPx FlexiCom Coral Conference Release 1983 To release a single participant from a conference authorized user only Dial the entire procedure in a single block sequence 1 Dial Conference Release feature code 1983 Dial assigned conference number 7098 7099 Dial participant number Dial activation code v Press OK or Sec O oa A W PY No confirmation is heard 7 Press SPKR to hang up i Note If you do not enter the participant number trunk or station number you will remove an unidentified member from the conference The first to be removed is always the first member who joined the conference the second to be removed is the second member who joined the conference and so on When a member is removed a warning tone is heard by all remaining participants Conference 123 T322 IP Phone User Guide Coral IPx FlexiCom Release Custom Meri gt Custom Custom can be used to automatically dial out DTMF digits such as your voicemail password during a call To activate Custom press a pre programmed Custom button To program a programmable button with Custom
32. Guide Coral IPx FlexiCom FlexiCall Internal External FlexiCall You can distinguish between calls arriving from an internal or external source when operating the FlexiCall feature You can set your phone to send your calls as follows e All internal and external calls ring at your remote phone e Internal calls ring at your remote phone e External calls ring at your remote phone FlexiCall Option Resultant Call Destination 5 All Internal External Internal Calls ring at External Calls ring at ase 17710 17711 17712 Coral station Remote phone Coral station Remote phone 1 x M x v v v 2 x x v V v v 3 Irrelevant Irrelevant v v v v 4 x v v y v v v Table 4 FlexiCall Forward Codes FlexiCall Type Feature Codes All 17710 Internal 17711 External 17712 FlexiCall T322 IP Phone User Guide Coral IPx FlexiCom FlexiCall To operate FlexiCall Dial the entire procedure in a single block sequence 1 Dial the appropriate feature code see Table 4 on page 130 2 Dial the remote destination number internal number or Public Private Library number at which calls ring simultaneously with your Coral station A remote destination can be an operator station network number UNA Central Bell or external number stationary or cellular via Public Private Speed Call Library 3 Press OK or Sed
33. If Public Speed Dialing is available on your system consult your company directory for library numbers To dial a Public or Private Speed dial number 1 Dial speed call library number Private or Public 2 Press OK Or Sea il Note In some cases the Speed Dialing number must be followed by a Forced Account code When Forced Account code is required the distinctive dial tone is heard after dialing the speed call library number 201 T322 IP Phone User Guide Coral IPx FlexiCom Speed Dialing Using Private and Public Libraries Time amp Date Meri gt Time amp Date You can adjust the GMT time zone for your phone if it is different from the time zone defined for the Coral system Adjust your phone s time zone settings if you use time related Coral features such as the Keyset Idle Display Clock Call Log Wake up and Reminder In these cases the phone clock is automatically adjusted to follow the localized time definitions You can time zone and other time related parameters from the phone s menu as well as from the Web page see Phone Features Page on page 59 To change the Time Zone 1 Press pverjand use the navigator keys to scroll to Ring Tone 3 Settings gt 1 Basic Settings gt 2 Time amp Date gt 1 SNTP Setting gt 1 Time Zone 2 Use fSuwitcnior the right left navigator keys to scroll between the different times 3 Press OK or Sa ejto select the time zone for your phone To chang
34. Night Answer feature code 192 2 Press OK or Sed 3 Answer the call Directed Pickup Allows you to pick up any ringing central bell in the system by dialing the Directed Pickup feature code and the required bell number To answer a UNA call ringing within the system Dial the entire procedure in a single block sequence 1 Dial Directed Call Pickup feature code 180 2 Dial the number of the ringing bell 3 Press OK Or Serco 4 Answer the call i Note UNA Universal Night Answering Pickup is also known as Bell Pickup Night Answer Central Bell UNA Pickup 171 T322 IP Phone User Guide Coral IPx FlexiCom Page Queue 7060 7069 You can pick up calls placed in a Page Queue destination To pick up a call placed in Page_Q Dial the entire procedure in a single block sequence 1 Dial assigned Page _Q number 7060 7069 2 Press OKor Sed 3 Begin speaking Note If the call is not picked up within a predetermined time it automatically returns to the originating station from which Page_Q was placed Page Queue Table 7 Page Queue Access Codes Page queue Number Access Code Dial Pad Number 1 7060 7061 7062 7063 7064 7065 7066 7067 O OINIO a BR WI Pp 7068 oO 7069 172 T322 IP Phone User Guide Coral IPx FlexiCom Paging Public Address 7074 47079 When a Public Address s
35. T322 IP Phone User Guide Coral IPx FlexiCom Message Leaving 175 or 5 A callback indicator can be left at any system station equipped with a message lamp at station groups or at network numbers The message is comprised of the word CALL followed by your station name or number Once the message is left at the destination station it lights the station s MWI indicating that at least one message is waiting it Note When a message left to a Boss Group turns ON the message lamp of the first Boss Group member only To leave a message at a vacant desk or forwarded station from idle Dial the entire procedure in a single block sequence 1 Dial Message feature code 175 2 Dial station Boss Group or network number 3 Press OK Or Serco 4 Listen for the confirmation tone 5 Press SPKR to hang up it Note When you try to leave a message at a station and receive a reorder tone the station is probably not equipped with a message waiting lamp or not configured to accept messages Message 168 T322 IP Phone User Guide Coral IPx FlexiCom Leaving Message Cancellation 1440 The originator of the message can also cancel the message To cancel a message that you left Dial the entire procedure in a single block sequence 1 Dial Message Cancellation feature code 1440 2 Dial station or network number 3 Press OK or Sed 4 Listen for the confirmation tone 5 Press SPKR to hang up
36. Time Period From To 7st ond Call Forward 106 T322 IP Phone User Guide Coral IPx FlexiCom Call Forward Table 2 Coral Call Forward Codes Coral Call Forward Internal and External Calls Type External Calls Only All 141 or 8 17702 Busy 140 17701 No Answer 142 17703 Busy No Answer 147 or 2 17705 Timed 1985 17704 Undefined 17717 N A a Set the phone s Call Forward No Answer Timer to a larger number than the timer set in the Coral s Call Forward No Answer Timer CF_NO_ANS INT EXT in the Station Timers branch ST T when using this feature See your system administrator for more details Call Forward 107 T322 IP Phone User Guide Coral IPx FlexiCom Call Forward Internal External Call Forwarding In addition to the different call forwarding options you can set different call forward destinations based on the incoming call source external or internal callers for each forwarding feature forward all when busy on no answer etc The Internal External Call Forwarding allows e Forwarding internal and external calls to the same destination e Forwarding internal and external calls to different destinations e Forwarding internal calls only while allowing external calls to continue ringing at your station e Forwarding external calls only while allowing internal calls to continue ringing at your station
37. form on this page to write in the various paging zones or areas in your company and their associated access codes m Note Only idle keysets can receive a page To operate Zone Page Dial the entire procedure in a single block sequence Dial the Zone Page access code 2 Press OK Or Sei 3 Listen for the Voice Page tone 4 Begin paging when tone stops 5 Press SPKR to hang up Location Area ACCESS Location Area ACCESS CODE CODE 1 7300 6 7305 2 7301 7 7306 3 7302 8 7307 4 7303 9 7308 5 7304 10 7309 Paging 475 1322 IP Phone User Guide Coral IPx FlexiCom Zone To Keyset Group Park 183 or 79 or 7 Calls can be placed in a Coral Park destination for other users to pick up You may use your phone to pick up a call placed in Park To pick up a parked call from another station Dial the entire procedure in a single block sequence 1 Dial Park feature code 183 or press a pre programmed Call Park key see page 177 2 Dial station number at which call was placed in park 3 Press OK Or Sei 4 Answer the call it Notes 1 More than one call can be parked at a single station Calls are retrieved on a first in first out basis FIFO That is the first parked call first in is the first call that is picked up first out 2 If the parked call is not picked up within a predetermined time the call automatically returns to the originati
38. is displayed on the screen During a Call You called station 8708 You have been conversing for 1 minute Talking and 38 seconds 8708 01 38 Operating the Phone 26 T322 IP Phone User Guide Coral IPx FlexiCom Making Calls Response messages during calling states During and after you place a call you may be offered any one of the following relevant display messages options These messages are listed in Table 6 The response messages indicate the current condition of this request The status code values are divided into six general categories Most messages are for system managers and technicians and will not be seen during normal operation If a message returns frequently notify system manager Table 6 SIP Phone Response Messages Status Code Response Type Description 100 199 Provisional Informational The result of the call cannot be determined because the call process did not finish yet 100 Trying 180 Ringing e 181 Call is being forwarded 182 Queued e 183 Session progress 200 299 Succesful The call was processed successfully and accepted 200 OK 202 Accepted 300 399 Redirected Operating the Phone Making Calls The call must be redirected to be completed sucessfully You are prompted to redirect the call to another location or use an alternative service e 300 Multiple choices 301 Moved permanently 302 Moved temporarily 3
39. mailbox retrieve messages and setup voice mail options for your Coral station 1 Place a Freedom Call e For a phone that provides Caller ID repeat steps 1 4 on page 139 e For a phone that does not provide Caller ID repeat steps 1 4 on page 140 Dial the voice mail or IVR dial number Wait for the automated voice mail answer Dial the voice mail remote access code followed by your station number a A wo PY Dial 4 as soon as the automated voice mail answers This allows the system to recognize the voice mail or IVR commands 6 Choose the required option from the voice mail IVR system menu Notes 1 Contact your system administrator for the voice mail IVR dial number and voice mail remote access code 2 Use the table below to record that number and code Voice Mail IVR Voice Mail Remote Dial Number Access Code Freedom IRSS 143 T322 IP Phone User Guide Coral IPx FlexiCom Freedom IRSS To activate the FlexiCall All feature from your Freedom phone For information on the FlexiCall feature refer to FlexiCall on page 129 1 Place a Freedom call e For a phone that provides Caller ID repeat steps 1 4 on page 139 e For a phone that does not provide Caller ID repeat steps 1 4 on page 140 2 Dial the FlexiCall All feature code 17710 3 Listen for dial tone 4 Dial the destination number Calls ringing at your desk phone simultaneously ring at that destination
40. number DNO Do Not Disturb Displayed when the phone s DND feature is activated via the PNO soft key AAN Auto Answer Displayed when the phone is in Auto Answer mode Call In Indicates that the call was incoming History R Call Out Indicates that the call was outgoing History A Call Mute Displayed when the Mute key is pressed during a call 11 Call Hold Displayed when Hadis pressed during a call Voicemail Flashes when there is a voicemail message ra SMS Flashes when there is an SMS message for future use Operating the Phone Phone Display 13 T322 IP Phone User Guide Coral IPx FlexiCom Display During Calls The phone s soft key options change according to each call state enabling the activation of related features speed dial options or Menioptions The soft keys are also used when editing feature values or entering names or dial numbers The phone s maintenance and administration details can be viewed and configured via the phone s venjoptions or via the phone Web page Operating the Phone 14 T322 IP Phone User Guide Coral IPx FlexiCom Phone Display Using the T322 Fixed Function Keys Your phone is equipped with six fixed function keys that allow you to activate features quickly from your phone panel Xe Fixed Keys Table 2 T322 Fixed Function Key Descriptions Feature Feature Name Description See Icon gt
41. numbers Coral Private Library Number Coral Private Library Contents Destination 7000 7001 7002 7003 7004 7005 7006 7007 7008 7009 Speed Dialing Programming Coral Private Libraries 198 T322 IP Phone User Guide Coral IPx FlexiCom Speed Dialing Programming Coral Private Libraries To program or change a Coral Private Library Speed Dial number Dial the entire procedure in a single block sequence 1 O oa A W N Dial Private Speed Dial feature code 193 Dial the required Private Library Number 7000 7009 Dial the outside line access code Dial the outside phone number Use special codes See table on page 200 Press OKor Se No confirmation tone is heard 7 Press SPKR to hang up m Notes 1 Possible outside line access codes are trunk number trunk group number dial service routing access or another public private library number 2 The number of digits that can be programmed for an outside phone number including dial codes is limited by the system defined system wide Trying to enter a longer digit string than allowed causes a reorder tone and programming stops 3 A new number programmed into a utilized private library number replaces the old number To delete a Single Coral Private Library Dial the entire procedure in a single block sequence 1 2 Dial Private Speed Dial feature co
42. response to your command the system sends your call immediately towards the destination When you have finished dialing do one of the following e Press OK Press Se Press or or wait for the phone to dial depending on your phone settings see below To define the Send as Key via the phone 1 Press tvenujand use the navigator keys to scroll to Key as send 2 Features gt 4 Key as send 2 Use fSuwitcnior the right left navigator keys to scroll to the required option or Disable 3 Press OK or Saelto save your changes Send 197 T322 IP Phone User Guide Coral IPx FlexiCom Speed Dialing Programming Coral Private Libraries 193 You may program your phone with your own private Speed Dial directory Each entry is called a Private Library number Private library numbers can be programmed with external and internal dial numbers When entering external dial numbers make sure to include the external access code into the Private Library number as well The speed dial numbers are programmed per station and are unique to each station Therefore dialing the same private library number at one station will most likely include a different destination than dialing the same Private Library number at another station Use the table below to list your Coral Speed Dial numbers default Private Library numbers are 7000 to 7009 these may differ in your system see your system administrator for your system s Private Library
43. sequence 1 Dial COS Switchover feature code 149 Dial your passcode four digits Dial activation code v 2 3 4 Press OKor Sercll 5 Listen for the confirmation tone 6 Press SPKR to hang up To return to your station s Primary COS Dial the entire procedure in a single block sequence 1 Dial COS Switchover feature code 149 2 Dial your passcode four digits 3 Dial cancellation code x 4 Press OK Or Sei 5 Listen for the confirmation tone 6 Press SPKR to hang up it Notes 1 To perform COS Switchover at your phone you must first have a defined passcode see page 178 2 The selection of secondary COS is denied when your phone is in Check Out mode Class of Service COS Switchover 120 T322 IP Phone User Guide Coral IPx FlexiCom Conference 3 Way Calling You can create a 3 Way conference call during a regular conversation by inviting a third party to join the call You can converse individually with the third party before joining them to the call To create a conference call during a call 1 2 3 4 5 During the call press the corfsoft key or a pre programmed Conference button see below This places the first party on hold and gives you a second dial tone Dial the third party s number from the dial pad and press OKor Serqjor dial using a preprogrammed Speed Dial key Wait for answer You are now able to talk with both parties When you hang up all par
44. the confirmation tone 5 Press SPKR to hang up To cancel Coral Call Forward Dial the entire procedure in a single block sequence 1 Dial the required Coral Call Forward feature code see Table 2 on page 107 2 Dial the cancellation code x 3 Press OK Or Se 4 Listen for the confirmation tone 5 Press SPKR to hang up it Note If you hear a Reorder Tone Call Forward is denied at your station as defined by Class of Service Call Forward 109 T322 IP Phone User Guide Coral IPx FlexiCom Call Forward Call Forwarding Using the Phone s Configuration options You can enable or disable forwarding using your phone s configuration options When forwarding is enabled every call that comes in will be forwarded to another phone number depending on system configuration iit Note Although Call Forwarding can be configured via your phone it is recommended that you use the Coral Call Forwarding features instead see Coral Call Forwarding Options on page 106 The phone allows you to define any one or all of the following Call Forward types e Always Forward Immediately forwards all incoming calls e Busy Forward Forwards all calls when the phone is in a busy state i e engaged in conversation No Answer Forward Forwards all calls that have not been answered after this option s After Ring Time timer expires Busy No Answer Fwd Forwards all calls when the phone is busy and all calls that have not been answere
45. the following button types per button e SIP Trunk Line Key see page 187 e Key Event Feature Key see page 186 Group Listening Conference Forward Transfer Hold DND Redial Call Return SMS Pick Up Call Park Custom Voice Mail e Speed Dial see below e Intercom for future use To program a Coral feature or port destination into one of the phone s programmable buttons choose the Speed Dial Button type Continue to enter the entire feature code programming sequence as described in this guide including the activation or cancellation code x To program Coral feature codes or speed dial destinations in programmable buttons 1 3 1 Press mamn 2 Use the navigator keys to scroll to Line Keys As DSS Keys 2 Features gt 3 DSS Keys and press OKor Erte 3 Use the up down navigator keys to select the button to be programmed and press OKor Erterito select see figure on page 184 for button numbers Line Key 1 corresponds to programmable line key labeled 1 Line Key 2 corresponds to programmable line key labeled 2 Line Key 3 corresponds to programmable line key labeled 3 4 Use fSwitcnior the right left navigator keys to select Speed Dial 5 Use the down navigator key to select 2 Line ID Programmable Buttons 185 T322 IP Phone User Guide Coral IPx FlexiCom Programmable Buttons 6 7 8 9 Use Suitchior the right left navigator keys to select the account number you want to asso
46. to program the three Programmable Phone DSS Key Page phone programmable buttons as Buttons on page 183 on page 56 Line Speed Dial and Feature keys The LED lights when the station is busy when button is programmed as a Line key Key as send Allows you to define the Send key Send on page 197 Key As Send on page 54 Phone Features page Hot Line Allows you to immediately access To define a Hot Line Hotline Number on page 54 Phone Features page Anonymous Call Allows you to activate deactivate Anonymous the Call and Anonymous Call Rejection features Anonymous Calls on page 97 Anonymous Call on page 45 Account page Anonymous Call Rejection on page 45 Account page Auto Redial Automatically redials the busy Auto Redial on Auto Redial on page 53 Setting destination according to the pre page 99 i defined number of ring attempts Prone Features page Operating the Phone 18 T322 IP Phone User Guide Coral IPx FlexiCom Configuration Options Table 4 Phone Configuration Options Menu Option Brief Description Via phone soft keys Via phone web pages 3 Settings Basic 1 Language Allows you to define the language displayed on the phone Language on page 160 To define the language of the phone s web pages see WEB Language on page 49 Phone Preference page 2 Time amp Date Allows you to choose the GMT Time a
47. trunk or trunk group Provides access to a device station or trunk from within the system Public Switch Telephone Network The traditional land line phone network A 2 T322 IP Phone User Guide Coral IPx FlexiCom Appendix A Glossary cont Recall Automatic Station Extension Station Group Time Out Trunk Trunk Group Trunk Number Coral Trunk Number CO Appendix A Glossary The call that you have transferred to another extension that is busy or that does not answer or that you have put on hold which has returned to you after a predetermined time out period Each Coral internal telephone is called a station extension and it performs many activities dealing with input and output along the communications system A number of stations linked together members for a common function such as Hunt group or Boss group A station can be defined as a member of many Hunt groups and or Boss groups A predetermined period of time allowed to complete a specific function If the function is not completed for example dialing the caller is dropped See also Recall Automatic An outside line from the telephone company that terminates at the customer s location A number of trunks linked together members for a common outgoing function The access code number that is dialed by station users to gain access to a specific outside line Usually referred to as CO Trunk Number This is the number
48. 05 Use proxy 380 Alternative service 27 T322 IP Phone User Guide Coral IPx FlexiCom Table 6 SIP Phone Response Messages Status Response Description Code Type 400 499 Failure The call was not processed successfully and was therfore rejected by the switch Try another number 400 Bad request 401 Unauthorized Used only by registrars Proxys should use proxy authorization 407 402 Payment required 403 Forbidden 404 Not found User not found 405 Method not allowed 406 Not acceptable 407 Proxy authentication required 408 Request time out Couldn t find the user in time 409 Conflict 410 Gone The user existed once but is not available here any more 411 Length required 413 Request entity too large 414 Request URI too large 415 Unsupported media type e 416 Unsupported URI Scheme 420 Bad Extension Bad SIP Protocol Extension used not understood by the server e 421 Extension Required 423 Interval Too Brief Operating the Phone 28 T322 IP Phone User Guide Coral IPx FlexiCom Making Calls Table 6 SIP Phone Response Messages Status Response Description Code Type 400 499 Failure The call was not processed successfully and was therfore rejected by the switch cont Try another number 480 Temporarily Unavailable 481 Call Transaction Does Not Exist 482 Loop Detected 483 Too Man
49. 1 Press Veni 2 Use the navigator keys to scroll to Line Keys As DSS Keys 2 Features gt 3 DSS Keys and press OKor Erte 3 Use the up down navigator keys to select the button to be programmed and press OKor Erterito select see figure on N ODO On Ff page 184 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 Use fSwitcnior the right left navigator keys to select Key Event Use the down navigator key to select 2 Key Type Use fSwitcnior the right left navigator keys to select Forward If you want to associate a Call Forward Destination address with this programmable button Use the down navigator key to select 3 Extension Enter numbers from the dial pad Use maito delete Press OK or saato save your changes Call Forward 111 T322 IP Phone User Guide Coral IPx FlexiCom Call Forward To define the Call Forward No Answer Timer The default No Answer timer is set to ten seconds Change this as required 1 Press Ivenujand use the navigator keys to scroll to Call Forward 2 Features gt 1 Call Forward 2 Press OKor Ertejto select 3 Use the up down navigator keys to select the required Call Forward option No Answer Forward or Busy No Answer Fwd and press OKor Erterito select 4 Use the up down navigator keys to scroll to 2 After Ring Times
50. 1 Press meng 2 Use the navigator keys to scroll to Line Keys as DSS Keys 2 Features gt 3 Keys and press OKor Erter 3 Use the up down navigator keys to select the button to be programmed and press OKor Erterito select see figure on page 184 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 Use fSwitcnior the right left navigator keys to select Key Event Use the down navigator key to select 2 Key Type Use fSwitcnior the right left navigator keys to select Custom Use the down navigator key to select 3 Extension Enter the DTMF digits from the dial pad Use marto delete o ON DOO A Press OK or saato save your changes Custom 124 T322 IP Phone User Guide Coral IPx FlexiCom Do Not Disturb DND 145 or mo This feature enables you to block incoming calls at your station You may still place outgoing calls even when DND is activated at your station Any call forwarding to your phone is automatically cancelled when you activate the DND feature Only a station with DND Override privilege can call your station The phone can be placed in Do Not Disturb DND mode using either one of twothe following methods e Coral DND e DND using Phone s soft key i Note It is recommened to use the Coral DND feature When DND is activated using the phone s DND feature config
51. 1 4 above 2 Dial cancellation code x 3 Listen for a short burst of confirmation tone Freedom is cancelled at your station Freedom IRSS 145 T322 IP Phone User Guide Coral IPx FlexiCom Group Calls Conference Group calls are conference calls for up to 100 participants Each Group Call has a unique dial number Group Call members can be internal stations or external numbers dialed through Public Library numbers There are two types of group calls e Preset Group Calls have pre defined members e Temporary Add On Group Calls have no predefined members the Group Call initiator adds participants Participants in group calls include the group call operator controller the group call initiator usually responsible for subject matter and discussion and the other group call members Signals heard during a group call depend on the system settings Optional signal include a warning tone heard by the conference initiator when activating the group call and a signal heard by all participant every time a participant joins or leaves an ongoing conference call When a Group Call is placed all stations defined as registered members for that particular group ring Unanswered stations continue to ring until a pre defined timeout period expires Participation in group calls can be limited by e Blocking group members from joining after the ringing has stopped e Blocking users that are not registered to the group call locking the call
52. 2 Dial activation code v 3 Press OKor Se 4 Listen for the confirmation tone Bir TESS o hand mp List of External Devices and Relay Codes To switch off a relay External Device Relay Code Dial the entire procedure in a single block sequence 1 7086 1 Dial Relay code 2 Dial cancellation code x 2 7087 3 Press OK or Serc 3 7088 4 Listen for the confirmation tone 4 7089 5 Press SPKR to hang up 5 7090 6 7091 Relay Accessory 190 T322 IP Phone User Guide Coral IPx FlexiCom Reminder 172 You can program your phone to ring at designated times If you do not answer your phone rings three more times at one minute intervals before the feature cancels Follow the procedure below for each Reminder time required To enter a Reminder time Dial the entire procedure in a single block sequence 1 2 3 Dial Reminder feature code 172 Dial activation code v Dial in the time you wish to be called four digits are required 12 hour clock use leading 0 e g 0805 for five past eight 4 Dial 2 for AM or 7 for PM 5 6 7 Press OKor Sec Listen for the confirmation tone Press SPKR to hang up To answer a Reminder ring When the phone rings the REMIN CALLING message appears indicating that this is a reminder call 1 2 Answer the call the REMIN message appears End the call see Ending Calls on page 32 R
53. 2 This places the first party on hold and gives you a second dial tone 3 Dial the Transfer destination number 4 Press OK Or Sei 5 Hear ringback tone Notes 1 If the third party is busy you do not hear a ringback tone You will not be able to proceed with the transfer unless the transfer destination is defined with multi appearance 2 If the Transfer destination is defined with multi appearance then you hear a busy tone and may decide to and continue to dial another transfer destination 6 Wait for answer 7 Announce the call then hang up to complete the transfer Your phone is immediately disconnected from the call Transfer 204 T322 IP Phone User Guide Coral IPx FlexiCom Transfer To perform unscreened transfer of an established call 1 During the call press one of the following the mansoft key a pre programmed Transfer button see below This places the first party on hold and gives you a second dial tone Dial the Transfer destination number Press OK or Se a A WO N Press the mansoft key or the pre programmed Transfer button again When you hang up you are disconnected from the call To program a programmable button as a Transfer key 1 Press man 2 Use the navigator keys to scroll to Line Keys As DSS Keys 2 Features gt 3 Keys and press OKor Erte 3 Use the up down navigator keys to select the button to be programmed and press OKor Erterito select see figure on page 184
54. 22 IP Phone User Guide Coral IPx FlexiCom Programmable Buttons Tran See To program a programmable button as a Transfer key on page 205 Hold See Defining a Hold Key using Phone s Configuration options on page 232 DND See DND using phone s DND options on page 126 Redial See To program a programmable button with Last Number Redial on page 162 Call Return See To program a programmable button with Call Return on page 113 SMS for future use Pick Up See To program a programmable button as a Direct Pick Up key on page 182 Call Park See To program a programmable button as a Call Park key on page 177 Custom See To program a programmable button with Custom on page 124 Voice Mail See To program a programmable button as a Voice Mail key on page 167 7 Press OKor Saejto save your changes To program a programmable button as a Line key 1 Press man 2 Use the navigator keys to scroll to Line Keys As DSS Keys 2 Features gt 3 DSS Keys and press OKor Erte 3 Use the up down navigator keys to select the button to be programmed and press OKor Erterito select see figure on page 184 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 4 Use fSwitcnior the right left navigator keys to select SIP Trunk 5 Use
55. ACD amp UCD Groups 92 T322 IP Phone User Guide Coral IPx FlexiCom Release Resume from All Groups ACD amp UCD Groups Release Resume from a UCD Group 1991 When your station is a member of a UCD group you can temporarily exit the UCD group and then rejoin when required To leave a single UCD Group Dial the entire procedure in a single block sequence 1 Dial Release Resume UCD Group feature code 1991 Dial your UCD Group number Dial activation code v 2 3 4 Press OKor Sed 5 Listen for the confirmation tone 6 Press SPKR to hang up To return to a single UCD Group Dial the entire procedure in a single block sequence 1 Dial Release Resume UCD Group feature code 1991 Dial your UCD Group number Dial cancellation code x 2 3 4 Press OKor Sed 5 Listen for the confirmation tone 6 Press SPKR to hang up ACD amp UCD Groups 93 T322 IP Phone User Guide Coral IPx FlexiCom Release Resume from a UCD Group ACD amp UCD Groups Wrap Up Code for ACD Group 1977 After an ACD incoming call has been completed information about the call can be sent to the Call Center This information provides the option of categorizing each call The types of information that can be sent to the Call Center and the relevant codes are defined system wide To activate the Wrap Up Code Dial the entire procedure in a single block sequence 1 After the ACD call is completed hang up 2 D
56. AL fixed key e Press a pre programmed Redial button see below and then press OKor Serco e Press a pre programmed Redial button see page 162 Redial Last Number Redial 161 T322 IP Phone User Guide Coral IPx FlexiCom Last Number Redial To program a programmable button with Last Number Redial 1 Press mana 2 Use the navigator keys to scroll to Line Keys As DSS Keys 2 Features gt 3 DSS Keys and press OKor Erte 3 Use the up down navigator keys to select the button to be programmed and press OKor Erterito select see figure on page 184 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 Use fSwatcnior the right left navigator keys to select Key Event Use the down navigator key to select 2 Key Type Use Swicnior the right left navigator keys to select Redial N OOA Press OK or saato save your changes Last Number Redial 162 T322 IP Phone User Guide Coral IPx FlexiCom Malicious Call Trace 1740 Details of incoming calls can be collected using Malicious Call Trace Call details are collected when your station rings even if you do not answer The number of calls stored for your station is defined by your system administrator When the list is full the oldest record is removed and the new one is added Details of calls are r
57. Coral IPx FlexiCom Phone Information Parameters Network Settings The T300 Series requires IP network settings in order to operate the phone These settings may be defined in the options provided by this Mengitem it Note These options are usually configured by the System Administrator and should not be changed by the user unless instructed to by qualified technicians To change any of your Network Settings administrators only 1 Use the up down navigator keys to select 3 Settings and press OK oOo oa fF WwW PP Press Meni Use the up down navigator keys to select 2 Advanced Setting and press OK Enter the Admin password and press Confirm Use the up down navigator keys to select 2 Network and press OK The Network page displays the following options use the navigator keys to scroll and OKto select WAN Port Allows you to choose between defining a static IP address for your phone or receiving an IP address from the DHCP server DHCP Choose DHCP to receive your IP address from the DHCP server Static IP Choose Static IP to enter a Static IP address PPPoE Choose PPPoE to enter username and password as required by your Internet service provider PC Port Define the LAN type for your phone bridge or router VLAN Define VLAN parameters for your phone Webserver Type Define IP protocols for your phone HTTP or HTTPS Save your changes 7 Press axe The Saving files Pleas
58. K adiran Telecom T322 IP Telephone User Guide Coral Version 16 Document Edition 1 0 CoraliPx gt FlexiCom Creating a new world of Pportunities The information contained in this document is proprietary and is subject to all relevant copyright patent and other laws protecting intellectual property as well as any specific agreement protecting TADIRAN TELECOM LTD s herein referred to as the Manufacturer rights in the aforesaid information Neither this document nor the information contained herein may be published reproduced or disclosed to third parties in whole or in part without the express prior written permission of the Manufacturer In addition any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden The Manufacturer reserves the right without prior notice or liability to make changes in equipment design or specifications Information supplied by the Manufacturer is believed to be accurate and reliable However no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof Any representation s in this document concerning performance of the Manufacturer s product s are for informational purposes only and are not warranties of future performance either express or implied The Manufacturer s standard limited warra
59. Message Cancellation 169 T322 IP Phone User Guide Coral IPx FlexiCom x Mute Microphone During a conversation you may need to temporarily turn off the microphone on your telephone handset and speakerphone This will prevent the other party from hearing a portion of your conversation The is an on off switch and can be pressed as many times as necessary The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone The icon appears on the display when Mute is activated To turn off the microphone during a call 1 Press the 4 key Party cannot hear your side of the conversation The A icon appears on the Call display To return to 2 way conversation Pressthe 4 key again Mute Mute Microphone 170 T322 IP Phone User Guide Coral IPx FlexiCom Night Answer Central Bell UNA Pickup 192 or 78 180 or 77 Calls may be answered after the attendant leaves or when a central bell is ringing Normally this feature is activated for incoming calls during the night answering period There are two types of call pickups Group Pickup and Directed Pickup Group Pickup Pick up any central bell that rings within your pickup group by dialing the Night Answer group pickup feature code To answer incoming calls within your pickup group Dial the entire procedure in a single block sequence 1 Dial
60. Out for single ACD Group sesers 1974 AlGalS csa aa aa tere 141 or 8 Primary Log In for ACD Group s es 1442 All Calls External eeren 17702 Release Resume From All ACD UCD Groups 1975 BUSY sh meian REE en EEE evtandetal N A 140 Release Resume From a Single UCD Group 1991 Busy Extertal oenn a AEE 17701 Wrap Up Code ACD Group cceceeeeteeeeees 1977 NO ANSWECP iin ieee Ai eee 142 Wrap Up Time ACD UCD On Off eeeeees 1976 No Answer External cccccceceeeeeeeeseceteeaeees 17703 Activation Code cccccccccccccccccccecccccceceececeee 11 1 or 1 Busy No ANSWEL csccccccccsseccseecsseesecesaeensaes 147 or 2 Anonymous Calls c s sesseee 0e IVENUp Anonymous Call P Answer External ceeeesseeeeeeenaes ie Auto RGA cooks soneaoeecsescacs Rute Redial IMO oo seessesessseecssseeessnsseesseesstssessnsecssnseeeanseeseseeeteas aN an uto Redial Setting Timed External airan a 17704 Call Forward All Calls ssscccssssssssssssssssssssssssseseeee 168 PaE Po se scergeanesetiey a aera ee Call Forward All Calls External 0 c eeeeeee 17707 pel grat cece eee Ae aa Roe ey OF HELA Call Forward BUSY isan ccssinrss cand ate sigivhewnsdtees as 167 Call Park onsets neeeesetttetesneeteten 183 or 79 or 7 Call Forward Busy External c ccccccscsesceenes 17706 Call Pickup Call Forward No ANSWEP c cccccccccccccececcccccccececccccecceeee 169 Directed ranni 180 o
61. Press the right of the Volume key to increase the ringing volume e Press the left of the Volume key to decrease the ringing volume CAUTION The ringer is disabled and the phone cannot receive calls when DND or Call Forward All has been activated Ring Adjustment 193 T322 IP Phone User Guide Coral IPx FlexiCom Room Status 7026 7041 You can turn on or off any one or more of 16 room status choices for your station Use the form on the next page to list the various room statuses and related access codes available with your phone m Note This feature is applicable for Hotel Motel use Check with your system administrator whether your Coral system supports the Room Status or Canned Messages feature If your Coral system supports the Canned Messages feature see page 117 the Room Status feature is unavailable To activate or set the Room Status Dial the entire procedure in a single block sequence 1 Dial Room Status access code 2 Dial activation code v 3 Press OK Or Sei 4 Listen for the confirmation tone 5 Press SPKR to hang up To cancel or reset the Room Status Dial the entire procedure in a single block sequence 1 Dial Room Status access code 2 Dial cancellation code x 3 Press OK Or Sed 4 Listen for the confirmation tone 5 Press SPKR to hang up Room Status 194 T322 IP Phone User Guide Coral IPx FlexiCom Room Status Room Status Numbers and Access Codes
62. Public Libraries To call a temporary group Dial the entire procedure in a single block sequence 1 Dial the Group Call access code N DO oO fF W PD Dial Add On Group Call feature code 1449 Dial required stations and or Public Libraries up to 5 or 14 destinations depending on the system configuration When the list of participants is completed dial activation code v Press OK or Sea All the called stations start ringing Wait for members to join hear a warning tone if defined system wide every time a member answers 8 Start speaking il Note For Group Call access code see the table on page 148 Group Calls Conference 149 T322 IP Phone User Guide Coral IPx FlexiCom Temporary Conference Activation Group Calls Joining 5600 gt 5849 Registered members join a conference by answering the incoming group call Provided the conference is not locked against non registered participants they can join the conference by dialing the group call access code or can be transferred to the group call by an authorized user To join a group while your phone is ringing 1 Answer the group call A warning tone is heard by all established participants if defined system wide To join an ongoing group call after station has stopped ringing Dial the entire procedure in a single block sequence 1 Dial the Group Call access code 2 Press OK Or Sea A warning tone is heard by all participants if d
63. R to hang up Follow Me 136 T322 IP Phone User Guide Coral IPx FlexiCom Freedom IRSS 17714 The Freedom feature also known as Individual Remote System Services IRSS enables you to connect an off site non Coral phone such as your home phone or mobile to the Coral and make calls from within the system Many of Coral s extensive features e g transfer conference call voice mail access to public and private libraries are available from this off site phone The off site phone operates as a virtual station in the Coral network retaining the original features of the external phone in addition to the Coral features To enable the Freedom feature for remote phones providing Caller ID it Note Before enabling the Freedom feature at your Coral station you must program a Private Public Library number with your off site phone number see pages 198 201 Use the table below to record library numbers that contain your Freedom destinations Dial the entire procedure in a single block sequence Private Public Freedom Phone Number 1 Dial Freedom feature code 17714 s Library Number 2 Dial the number of a Private Public Library defined with your off site phone number 3 Press OKor Sead 4 Listen for the confirmation tone 5 Press SPKRto hang up Freedom IRSS 137 T322 IP Phone User Guide Coral IPx FlexiCom Freedom IRSS To cancel Freedom destination
64. RSS see page 137 e Phone Lock see page 180 The passcode can easily be changed Defining a passcode for the first time or changing a passcode must be performed from your own telephone To enter your Coral Passcode for the first time Dial the entire procedure in a single block sequence 1 Dial Passcode feature code 179 2 Dial your new passcode four digits 3 Redial your new passcode 4 Press OKor Sed 5 Listen for the confirmation tone 6 Press SPKR to hang up Passcode 178 CAUTION Once a Coral passcode has been defined the code is known only to you and the system administrator If you forget the passcode you cannot utilize the features that require the code Therefore write your passcode number in a secure place for future reference T322 IP Phone User Guide Coral IPx FlexiCom Passcode To change your Coral Passcode Dial the entire procedure in a single block sequence Dial Passcode feature code 179 1 N O oO FR WO LD Dial your current passcode four digits Dial your new passcode four digits Redial your new passcode Press OKor Sed Listen for the confirmation tone Press SPKR to hang up Passcode 179 T322 IP Phone User Guide Coral IPx FlexiCom Phone Dial Lock 148 You can lock your telephone to prevent dialing from your station by unauthorized persons Once locked you must unlock your telephone before anyone can make
65. Replace Rule gt gt Index Prefix Replace 1 2 3 4 5 6 fi 8 9 10 Prefix Replace Add Del Dial now gt gt Area Code gt gt Block Out gt gt E n i n e a a a a a a Upgrade Security Digit 0 9 Identifies a specific digit do not use digit digit Identifies any digit dialed that is included in the range digit digit digit Specifies a range as a comma separated list Please notice that only block out rule support this method x Matches any single digit that is dialed Matches an arbitrary number of digits Configuring Phone Items via the Web Phone Dial Plan Page 66 T322 IP Phone User Guide Coral IPx FlexiCom Account Contacts Preference Features DSSKey Voice Ring Tones DialPlan SMS Replace Rule gt gt E NOTE Dial now gt gt Digit 0 9 Identifies a specific digit do not use i w digit digit 2 E Identifies any digit dialed 3 E that is included in the A E range 5 ia digit digit digit T Specifies a range as a 6 E comma separated list 7 E Please notice that only 8 Fi block out rule support i this method 9 EI x m Matches any single digit that is k Dial now Rule Add Del Matches an arbitrary number of digits Area Code gt gt Block Out gt gt Configuring Phone Items via the Web 67 T322 IP Phone User Guide Coral IPx FlexiCom Phone Dial Plan Page
66. Voice Mail 2 Navigate to the required line number 1 3 by using the up down arrow keys Message 166 T322 IP Phone User Guide Coral IPx FlexiCom Answering Answering 3 4 Enter your voice mail number from the dial pad Use marto delete Note lf you are not sure what is your company s voice mail number contact your system administrator Press OKor Sexejto save your changes To program a programmable button as a Voice Mail key 1 2 3 o ON DO oO A Press Meni Use the navigator keys to scroll to Line Keys As DSS Keys 2 Features gt 3 Keys and press OKor Erte Use the up down navigator keys to select the button to be programmed and press OKor fErterito select see figure on page 184 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 Key 3 corresponds to programmable key labeled 3 Use fSwitcnior the right left navigator keys to select Key Event Use the down navigator key to select 2 Key Type Use fSwitcnior the right left navigator keys to select Voice Mail Use the down navigator key to select 3 Line ID Use Switcnior the right left navigator keys to select the account number you want to associate with this button Use the down navigator key to select 4 Extension 10 Enter your voice mail number from the dial pad Use marto delete 11 Press OKor Saato save your changes Answering 167
67. a call from it However incoming calls can be picked up at your locked phone it Note You must first define a passcode see Passcode on page 778 in order to use this Coral feature To lock your telephone Dial the entire procedure in a single block sequence 1 Dial Phone Lock feature code 148 Dial your passcode four digits Dial activation code v 2 3 4 Press OKor Sercll 5 Listen for the confirmation tone 6 Press SPKR to hang up To unlock your telephone Dial the entire procedure in a single block sequence 1 Dial Phone Lock feature code 148 2 Dial your passcode four digits 3 Dial cancellation code x 4 Press OK Or Sei 5 Listen for the confirmation tone 6 Press SPKR to hang up it Note You must first define a passcode see page 178 in order to use this Coral feature Phone Dial Lock 180 T322 IP Phone User Guide Coral IPx FlexiCom Pickup Group Directed 181 or 76 180 or 77 You can answer other ringing stations within your Pickup group or within the system by either using a Group Pickup or Directed Pickup code Group Pickup Allows you to pick up any phone that rings within your pre programmed pickup group by dialing the Group Pickup feature code To answer a call within your Pickup group Dial the entire procedure in a single block sequence 1 Dial Group Call Pickup feature code 181 2 Press OKor Sed 3 Answer the call Directed Pickup Allows you t
68. ace a new call x1 e You hear a dial tone indicating that you can place a call to a new contact Include outside line access codes for external numbers Adial tone prompts you to enter the required transfer number Transfer can be screened or unscreened Transfer call k2 To return to the original conversing party when the transfer destination is busy or does not answer dial 2 again For more information on Transfer options see Transfer on page 204 Switch to Broker A dial tone prompts you to enter the required third party number Depending on your Class of Service Consultation 3 Way 2 definitions one of the three party functions is activated as defined in Broker Consultation 3 Way Conference call Conference call on page 142 A dial tone prompts you to enter the divert number You are disconnected and your conversing party is Divert call to Coral 3 transferred to the divert number station Your number is not displayed on the diverted party s display Access voice mail IVR k4 For instructions on accessing voice mail from your remote phone see page 134 You are disconnected and your conversing party is transferred to your Coral station Divert call to your station 5 If your station does not answer within the system defined time out period the call returns to your remote phone Call Recording 6 Used to Start Stop Recording incoming calls requires a system wide defined Navigator application Or send Help re
69. alls History soft key on idle screen Operating the Phone 20 T322 IP Phone User Guide Coral IPx FlexiCom Configuration Options Table 4 Phone Configuration Options company s phone book Book Options on page 33 Menu Option Brief Description Via phone soft keys Via phone web pages 6 Address Book Contact List Enables you to create a Directory Using the Address Contacts Local Phone list in your phone where you can Book Options on Book Page on page 72 store a large number of your page 33 favorite contacts You may dial from the phone book as well as add edit or delete numbers from the phone book using this option Black List Enables you to black list up to 30 Caller Blocking on Contacts Local Phone contacts Calls from these page 114 Book Page on page 72 contacts are blocked Company List Enables you to access your Using the Address Contacts Remote Phone Book Page on page 75 Exit Allows you to exit the configuration options and return to the idle screen This is accomplished by pressing the mu soft key Alternatively you may press the speaker key twice from any option in this menu to return to the idle key Operating the Phone Configuration Options 21 T322 IP Phone User Guide Coral IPx FlexiCom Making Calls When making calls you dial phone numbers as you would with any other phone As with most IP
70. amming features The following symbol in this guide indicates an activation code v Note The activation code might vary from system to system Consult with your system administrator for the code used in your system Activation Code 96 T322 IP Phone User Guide Coral IPx FlexiCom Anonymous Calls Veru gt Anonymous Call You can hide your caller ANI when making outgoing calls Similarly you can reject incoming calls from callers that do not reveal their caller ANI iit Note The system administrator must also configure and enable this feature on the phone s Call Agent To enable disable Anonymous Calls 1 Press fvenuijand use the navigator keys to scroll to Anonymous Call 2 Features gt 6 Anonymous Call 2 Use fSwitchior the right left navigator keys to select the account number you want to associate with this button 3 Use the down navigator key to select 2 Anonymous Call 4 Use fSwitcnior the right left navigator keys to scroll to the required option 5 Press OK or Seavelto save your changes To enable disable Anonymous Calls Rejection 1 Press Ivenujand use the navigator keys to scroll to Anonymous Call 2 Features gt 6 Anonymous Call 2 Use fSwitchior the right left navigator keys to select the account number you want to associate with this button 3 Use the down navigator key to select 3 Anonymous Call Rejection 4 Use fSuitcnior the right left navigator keys to scroll to the required option
71. as a router Device Type Indicates whether the phone is defined as a bridge or router DHCP Server Displays the phone s DHCP status Status PC Configuring Phone Items via the Web Status Page 42 T322 IP Phone User Guide Coral IPx FlexiCom Click any of the other IP Phone page tabs in order to view or update their parameters Tab Page Name vis canis since tes eseraeacreasensiercsiosenensaainee See Page Account NS acct ae Sa es eee 44 Network PAG C i cisianaiuwsdeiaruimatelnsiedierdsianieinorsiannieneneiniian 46 Phone Preference Page wiscsinrisiassssvreimsssdel mitemnceemnieinans 47 Phone Features Page ssa ed ss Sea cece tecc ceces sate cease 51 Ph ne Voice FP AS ee acer ecient ae sterm 59 Phone ING PAGS sss wisimitesinncdinicaniviseibivatiicwsniaaniaclenisiees 62 Phone TONGS PAGS idicisaicessoranssreisenieneeieres nlensaneopienmvieiieisars 64 Phone Dial Plan P J kracsrenoanisrosrnsisanr nepa 65 Phone SMS Page snnneeenenesosereoersneerreeersrerrnerrrnnnrrenresnne 71 Contacts Local Phone Book Page sssssseeesseesserrrrerrn 72 Contacts Remote Phone Book Page seesseeesserrrrrrn 75 Upgrade Basic Page cesses face chee ee iced 76 Upgrade Advanced Page seccceeeerereeeeeeneneeeeeenenenes 78 Security Password Page cceesccceeessseeeeseseeeeeeeseeeeees 79 Security Trusted Certificates Page ceesseeeeeneeees 81 Security Tru
72. ber directly from the Call lists ll Calls 1 14 910001 10002 10002 Back Delete Option Send All Calls History List Five different types of lists are available Use the left right arrow key to scroll between the lists e All Calls e Dialed Calls e Received Calls e Missed Calls e Forwarded Calls Each record includes the call number name and the call time and date Incoming calls that do not possess a caller ID number are displayed as Anonymous Use the navigator keys to scroll through call records The calls are listed in order of receipt dialing and are numbered accordingly to the right of the corresponding call list at the top of the call display with the most recent listed first A maximum of 100 incoming and 100 outgoing calls are stored Once this number is reached any new calls added to the list results in the oldest 101st record being deleted on a first in first out basis You can continue to use any of these lists to directly dial the call by pressing the Sernqjsoft key Alternatively you can delete one or all of the call records and exit to the idle display as required History 154 T322 IP Phone User Guide Coral IPx FlexiCom History Soft key options for History Lists include Serd Used to dial the selected dial number Daea Used to delete the selected record Odion Used to access the Options menu e Scroll to the required option and press xto select Detail Whe
73. can display its own information parameters via the Menjoptions These items are read only options and are available whether or not the phone is connected to a network Therefore if the phone is in an unregistered state indicated by the Disconnect icon you may access necessary information about the phone in order to troubleshoot and solve your problem The IP address which indicates which IP address your phone is currently using is listed with these information parameters You may use the IP address in the Address bar of your Internet browser in order to access the phone Web page To display the Phone Information Parameters 1 Press menor the OK button and select 1 Status 2 Use the up down navigator keys to choose the required parameter The information parameters are described in Table 7 Table 7 Phone Information Parameters Parameter Description 1 IP Displays the phone s current IP address Use it to access the phone Web page when your PC is served via the same Network as your phone 2 MAC Displays the phone s unique MAC address 3 Firmware Displays the phone s software version This is useful for the system administrator when trying to troubleshoot the phone Operating the Phone 37 T322 IP Phone User Guide Coral IPx FlexiCom Phone Information Parameters Table 7 Phone Information Parameters Parameter Description 4 More Operating the Phone Displays the foll
74. ciate with this button Auto indicates that the button will be associated with all accounts Use the down navigator key to select 3 Extension Enter numbers from the dial pad Use maito delete Press OKor aeto save your changes To program a programmable button with one of the internal features of the phone 1 Press man 2 3 Use the navigator keys to scroll to Line Keys As DSS Keys 2 Features gt 3 DSS Keys and press OKor Ene Use the up down navigator keys to select the button to be programmed and press OKor fErterito select see figure on page 184 for button numbers DSS Key 1 corresponds to programmable key labeled 1 e DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 Use Switcnior the right left navigator keys to select Key Event Note When the button type is defined as a Speed Dial button see Step 4 to Step 9 of the previous procedure When the button type is defined as a Line button see Step 4 to Step 7 of the following procedure 5 Use the down navigator key to select 2 Key Type Use fSwitcnior the right left navigator keys to select on of the following programmable button types Group Listening See Group Listening on page 153 Conf See To program a programmable button as a Conference key on page 121 Forward See To program a programmable button with Call Forward on page 111 Programmable Buttons 186 T3
75. d after this option s After Ring Time timer expires e Cancel Forward Deactivates all forwarding options iI Note The destinations you define for these Call Forward options are all retained while the last option to be saved is the active option Only one opton can be activated at a time To define the phone Call Forward Destination address 1 Press Ivenujand use the navigator keys to scroll to Call Forward 2 Features gt 1 Call Forward 2 A list of forward options is displayed The currently activated option is preceded by a v Use the up down navigator keys to select the required Call Forward option and press OK To cancel all forwarding options select Cancel Forward and then press OKor Erterjto select 3 Enter or edit the call forward station destination number Use maito delete 4 Press OK or Saejto save your changes and activate the selected Call Forward option Call Forward 110 T322 IP Phone User Guide Coral IPx FlexiCom Call Forward To edit the currently activated Call Forward option 1 Press FORWARD twice The currently activated option is displayed m Note f Cancel Forward is active then the previously activated option is displayed 2 3 Edit the call forward station destination number Use majto delete Press OKor Saato save your changes and activate the selected Call Forward option Only one opton can be activated at a time To program a programmable button with Call Forward
76. d press OKoOr Erter 3 Use the up down navigator keys to select the button to be programmed and press OKor Erterito select see figure on page 184 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 Use fSwatcnior the right left navigator keys to select Key Event Use the down navigator key to select 2 Key Type Use Switcnior the right left navigator keys to select Hold N OOA Press OK or saato save your changes Hold 158 T322 IP Phone User Guide Coral IPx FlexiCom Hot Line Immediate The Hot Line provides a direct connection to a predefined destination Immediately upon dialing any number your phone may be automatically routed to a pre defined destination This feature can be configued using one of two methods e By the attendant the attendant can also cancel the feature or set up Hot Line Immediate for other destinations e Via your phone s configuration options see below To activate Hot Line Immediate when defined at your phone 1 Dial any number 2 Press OKor Sed 3 The hot line destination phone rings immediately 4 Wait for answer To define a Hot Line using the phone s configuration options 1 Press fvenujand use the navigator keys to scroll to Hot Line 2 Features gt 5 Hot Line 2 Enter the hot line number from the dial pad Use maito d
77. de 193 Dial the required Private Library number 7000 7009 3 Dial cancellation code x 4 Press OKor Sea 5 No confirmation tone is heard Speed Dialing 199 T322 IP Phone User Guide Coral IPx FlexiCom Programming Coral Private Libraries Speed Dialing Programming Coral Private Libraries 6 Press SPKR to hang up 7 The private library is now empty and can be reprogrammed when necessary The following table lists and describes the special codes which may be used as part of the outside phone number Dial Codes Codes Description X X 1 through 9 seconds delay 0 Stop dial end of outside number 1 Outpulsing wait period during which user can dial any number of digits 2 All following digits are Dial Pulse 3 All following digits are Touch Tone Dialing DTMF tones 4 Inhibits display for Call Accounting System 5 Enables display for Call Accounting System 6 Wait for second Dial Tone 8 Display for Call accounting System 9 Calibrated Opening on trunk Flash kK Dial out HH Dial out Speed Dialing 200 T322 IP Phone User Guide Coral IPx FlexiCom Programming Coral Private Libraries Speed Dialing Using Private and Public Libraries Speed dialing using a Private Library or system Public Library number is basically the same therefore the process is described generally for both dialing systems
78. dialed by an outside telephone user from the public network through the Central Office in order to call an internal station Number listed in the local telephone directory A 3 T322 IP Phone User Guide Coral IPx FlexiCom Appendix A Glossary cont Verified Forced A feature that forces the station user to dial a secret authorization account code Account Code VFAC before accessing an outside line Before dialing is allowed VFAC verifies the presence of the account code in the system If the code is not found dialing is blocked when the code is found dialing is allowed Each code can have specific dialing restrictions Appendix A Glossary A 4 T322 IP Phone User Guide Coral IPx FlexiCom Appendix B Tones While using the Coral communication system many different tones are heard These tones may vary for different locations as each system is customized during installation Therefore the sound of the tones are not described instead their general use is listed below In order to familiarize yourself with these tones try accessing various features and listen to the resultant tone signals The most frequently heard tones are Break In Break Out Tone Warning tone received by a station user indicating that a third party has broken into or is leaving breaking out an existing conversation Break In Warning Tone Background tone heard during the entire break in period Indicates that a third party is listenin
79. does not hear any tone and the call is immediately disconnected The blocked SIP caller hears a busy tone To learn more about adding numbers to your Black List see Using the Address Book Options on page 33 114 T322 IP Phone User Guide Coral IPx FlexiCom Caller Blocking Camp On Call Back 176 When a station or a network destination is busy or does not answer or when an outside line is busy you can request that the system automatically call you back when the required destination number or outside line is available To Camp On to a destination from an idle station Dial the entire procedure in a single block sequence 1 Dial Camp On Call Back feature code 176 2 Dial destination number 3 Press OK Or Sei 4 Listen for the confirmation tone 5 Press SPKR to hang up Your phone will ring after the camped on port is available To cancel Camp On before you are called back Dial the entire procedure in a single block sequence 1 Dial Camp On Call Back feature code 176 2 Dial cancellation code x 3 Press OK Or Se 4 Listen for the confirmation tone 5 Press SPKR to hang up Notes 1 If you have camped on to a number of destinations the oldest number camped on is cancelled Repeat the procedure as many times as required to cancel the next oldest camped on number each time 2 Camp On is automatically cancelled after a system wide defined period after activation When your phone rings destination
80. during a call During a call handsfree or handset or during ringing the phone s volume items can be adjusted by using the Volume key to increase to decrease Volume Adjustment 207 T322 IP Phone User Guide Coral IPx FlexiCom Waiting Calls Receiving A waiting call tone heard during a conversation indicates that an additional call is waiting for you to answer When you hear this tone you can do one of the following e Continue with your current call and ignore the waiting call e Terminate the current call wait for a ring and then answer the waiting call e Put the current call on hold see Hold on page 157 and answer the waiting call it Note Some phones might not be configured for Waiting Calls and the calling party hears a Busy tone To enable disable Waiting Calls 1 Press fvenaand use the navigator keys to scroll to Call Waiting 2 Features gt 2 Call Waiting 2 Use fSwitcnior the right left navigator keys to scroll to the required option 3 Press OK or aeto Save your changes Waiting Calls Receiving 208 T322 IP Phone User Guide Coral IPx FlexiCom Wakeup 173 You can program your phone to call you at a designated time If you do not answer you are called three more times at one minute intervals before the feature cancels In some systems if you do not answer by the third ring the wakeup call is routed to the attendant and a wakeup report is printed To enter a Wakeup request
81. e Primary NTP Server 1 Press meand use the navigator keys to scroll to Ring Tone 3 Settings gt 1 Basic Settings gt 2 Time amp Date gt 1 SNTP Setting gt 2 NTP Server1 2 Edit the primary NTP server according to which time is set for your phone Use the maito delete 3 Press OK or Sa ejto save your changes To change Secondary NTP Server 1 Press pverjand use the navigator keys to scroll to Ring Tone 3 Settings gt 1 Basic Settings gt 2 Time amp Date gt 1 SNTP Setting gt 3 NTP Server2 2 Edit the primary NTP server according to which time is set for your phone Use the maito delete 3 Press OK or Saato save your changes Time amp Date 202 T322 IP Phone User Guide Coral IPx FlexiCom Time amp Date To enable disable Daylight Savings Time 1 Press pvenyand use the navigator keys to scroll to Ring Tone 3 Settings gt 1 Basic Settings gt 2 Time amp Date gt 1 SNTP Setting gt 4 Daylight Saving Note The phone automatically gets the time from the NTP Server If you want to change the time manually see below 2 Use Switcnior the right left navigator keys to scroll to the required time parameter and use the dial pad to edit the values 3 Press OK or Sa ejto save your changes To manually change the Date and Time 1 Press tvenyand use the navigator keys to scroll to Ring Tone 3 Settings gt 1 Basic Settings gt 2 Time amp Date gt 2 Ma
82. e cic avand ee aneedalieie 41 Phone Component Descriptions 3 Account PAGO ciecccccctatysstcinisievescteceesceenede 44 T322 Bottom VIGW sisseticveceveceysicesSietedecdecta 5 Network Page ccceesssecceeeeeeeesseeeeeeees 46 Input Output Ports and Switches 6 Phone Preference Page 0 c0 47 PO CONMGCUON i isesi eessen naai eiia 7 Phone Features Page ceeeeee 51 Desk Mounting A c 8n on eee was 8 Phone DSS Key Page ececee 56 Wall MOUMUAG srctceihccstese en ieeer ee ieecinner nnd 9 Phone Voice Page cccccceeesseeeees 59 Operating the PHOne cccccsccseesseeteseeteeeens 10 Phone RING Page sesseeeeeeeen 62 Phone Display ccsscscesseseesesseseene 11 Phone Tones Page ssssessesereereeeeee 64 Using the T322 Fixed Function Keys 15 Phone Dial Plan Page 65 Configuration Options cccecceeceseeeees 17 Phone SMS Page s eeeeseeseeeeteeeeees 71 Making CallS sssseseseieesieeieeiiesieee1een 22 Contacts Local Phone Book Page 72 Receiving Calls Answering Calls 31 Contacts Remote Phone Book Page 75 Ending Calle nt cmatnsenenateumeaveenoers 32 Upgrade Basic Page s tees 76 Upgrade Advanced Pag ccee 78 Table of Contents TOC i T322 IP Phone User Guide Coral IPx FlexiCom Security Password Page ceceee 79 Security Tr
83. e wait message is displayed Operating the Phone 39 T322 IP Phone User Guide Coral IPx FlexiCom Network Settings Configuring Phone Items via the Web Your phone s configuration options can be updated via its web page when you browse to your phone s IP address To locate your phone s IP Address 1 From your phone s idle screen press OK 2 The IP Address parameter is displayed on the first line Write down this n mbet File Edit view Favorites Tools Help Back amp A QsSearch Fav 3 Press Backjto return to idle Address http 192 168 1 10 To browse to your phone s web page 1 Enter your phone s IP address e g http 192 168 1 10 on the s address line of your Internet Browser see above figure The Enter Network Password window is displayed with your Feel SE SDSS phone s IP address as the Site Name Site 192 168 110 2 Enter your User Name and Password Realm SIP Phone e User Name default user UserName user e Password default user Password oO You can change your password see Security Password Page on J Save this password in your password list page 79 Cancel 3 Click OK a ee ee Configuring Phone Items via the Web 40 T322 IP Phone User Guide Coral IPx FlexiCom Status Page The Status tab page is immediately displayed This page displays information regarding your phone s Network and Version See Table 1 for details Ver
84. eatures Page 52 T322 IP Phone User Guide Coral IPx FlexiCom Table 5 Phone Features Page Item Description Cancel Forward Deactivates call forwarding default It is recommended to use Coral Forward feature codes See Call Forward on page 105 Always Forward to __ Forwards all calls to the number entered in adjacent field Busy Forward to When busy forwards calls to number entered in adjacent field No Answer Forward When not answered after time defined in After Ring Time to seconds field forwards all calls to number entered in adjacent Forward Features field After Ring Time Defines the time interval before forwarding a call when the No Answer Forward to option is selected Busy No Answer When busy or not answered after time defined in After Ring Forward Time seconds field forwards all calls to number entered in adjacent field After Ring Time Defines the time interval before forwarding a call when the Busy No Answer Forward option is selected Call Waiting Used to enable disable Call Waiting It is recommended to leave this option enabled default Other Features Auto Redial Used to enable disable Auto Redial When enabled the system automatically redials the unanswered destination Auto redial When Auto Redial is enabled the duration of each redial interval 1 300s attempt Configuring Phone Items via the Web 53 T322 IP Phone User Guide
85. ecorded until you cancel the feature The details recorded are Originating number for external calls ANI if available else trunk number your station number and the time of calls To activate malicious call trace Dial the entire procedure in a single block sequence 1 Dial feature code 1740 2 Dial the activation code v 3 Press OK Or Serco 4 Listen for the confirmation tone 5 Press SPKR to hang up it Note If you hear a reorder tone Malicious Call Trace is denied at your station as defined by the Class of Service To use the feature ask your Attendant to activate Malicious Call Trace at your station Malicious Call Trace 163 T322 IP Phone User Guide Coral IPx FlexiCom Malicious Call Trace To cancel malicious call trace Dial the entire procedure in a single block sequence 1 Dial feature code 1740 2 Dial the cancellation code x 3 Press OK or Sed 4 Listen for the confirmation tone 5 Press SPKR to hang up Malicious Call Trace 164 T322 IP Phone User Guide Coral IPx FlexiCom Malicious Call Trace Printout 1741 The malicious call trace printout shows the calls traced for your station The printout can be requested at any time from your station or from the Attendant To print the malicious call trace record Dial the entire procedure in a single block sequence 1 Dial feature code 1741 2 Dial the activation code v 3 Press OK Or Se 4 Listen for the confirmatio
86. ed Navigator application Or send Help request requires a pre selected system wide defined keyset station Freedom IRSS 141 T322 IP Phone User Guide Coral IPx FlexiCom Freedom IRSS Broker Consultation 3 Way Conference call While engaged in an established FlexiCall or Freedom call you can use one of the options listed below as defined by your Coral station Class of Service To activate a Broker call 1 Dial 2 2 Dial the third party and wait for an answer 3 Dial 2 to alternate between parties any number of times 4 When you hang up the other parties remain in conversation To activate a Consultation call 1 Dial gt 2 2 Dial the number of the person you wish to consult with 3 When your conversation is concluded dial 2 to return to the original call The consulted party is released To activate a 3 way Conference call 1 Dial 2 2 Dial the number of the person you wish to add on to the call 3 When the party answers dial 2 for a 3 way call To activate a combination of Consultation Broker 3 way Conference calls 1 Dial x2 2 Dial the third party number and wait for an answer 3 Dial 2 The third party is put on 4 When you have concluded your private conversation dial 2 to complete a 3 way Conference call Freedom IRSS 142 T322 IP Phone User Guide Coral IPx FlexiCom Freedom IRSS To access voice mail IVR from your Freedom phone You can access your voice
87. een the menu items OK button Use the OK button to select a menu item Programmable Keys These keys can be used for line selection account selection or programmed keys see Programmable Buttons on page 183 which may include feature codes or dial numbers A LED lights when key is activated Power Indication LED A lit LED indicates that the phone is on Soft Keys Keys used to directly activate the feature option Feature options change depending on the phone status or menu request Volume Button Used to adjust the volume of the Ringer Speakerphone handset and handset During Idle or Ringing Ring Volume is adjusted During Conversation Speaker Handset or Headset Volume is adjusted Phone Overview 4 T322 IP Phone User Guide Coral IPx FlexiCom Phone Component Descriptions T322 Bottom View Phone Overview 5 T322 IP Phone User Guide Coral IPx FlexiCom T322 Bottom View Input Output Ports and Switches These ports are located on the bottom side of the phone Component Description Internet Connector Socket Use this RJ 45 connector port to connect your phone to the LAN WAN PC Connector Socket Use this RJ 45 connector port when only one LAN WAN outlet is available in your immediate vicinity Connect your PC s LAN wire to this connection socket while the phone is connected to the LAN WAN Power Adapter Input Used to connect the AC power ada
88. efined system wide it Note When the group is defined as blocked against joining an ongoing conference a busy tone is heard To leave a conference Press SPKR to hang up A warning tone is heard by all participants if defined system wide Group Calls Conference 150 T322 IP Phone User Guide Coral IPx FlexiCom Joining Group Calls Forced Release of a Participant 1446 This feature allows an authorized user from idle to release a participant from an ongoing conference To release a single participant Dial the entire procedure in a single block sequence 1 Dial the feature code 1446 2 Dial participant number 3 Dial activation code v 4 Press OKor Sed 5 There is no confirmation tone 6 Press SPKR to hang up Group Calls Conference 151 T322 IP Phone User Guide Coral IPx FlexiCom Forced Release of a Participant Group Calls Forced Release of an Entire Group Call 1447 This feature allows an authorized user from idle to release an entire Group Call To release an entire group call Dial the entire procedure in a single block sequence 1 Dial the feature code 1447 Dial the access code of the required Group Call Dial activation code v 2 3 4 Press OK Or Sew 5 No confirmation tone is heard 6 Press SPKR to hang up Group Calls Conference 152 T322 IP Phone User Guide Coral IPx FlexiCom Forced Release of an Entire Group Call Group Listening IMenj
89. ei 5 Listen for the confirmation tone 6 Press SPKR to hang up m Notes 1 When logging in or out from additional groups the above procedures are repeated as many times as needed 2 In some groups in order to log in you must first have defined an ID number see page 89 3 If you log out from your primary group using this feature code you must also log out as primary so the group is no longer marked as your primary see page 97 ACD amp UCD Groups 90 T322 IP Phone User Guide Coral IPx FlexiCom Log In Out for a Single ACD Group ACD amp UCD Groups Primary Log In for ACD Group 1442 This feature allows defining one of your ACD groups as having priority over other groups of which you are a member Once you have logged in to your primary group waiting calls are always routed to you from this group first Only when no more calls are waiting on the primary group queue do you receive calls from your other groups iit Note If no group is defined as primary or if log out is defined for the primary group then the first group you logged into is defined as primary by system To Log In to the Primary Group Dial the entire procedure in a single block sequence 1 Dial Primary Log In feature code 1442 2 Dial your ACD group number 3 Dial activation code v 4 Press OKor Serd 5 Listen for the confirmation tone 6 Press SPKR to hang up m Notes 1 Some groups might require you to define an ID number before log
90. elete 3 Press OK or Saejto save your changes Hot Line Immediate 159 T322 IP Phone User Guide Coral IPx FlexiCom Language Meri gt Language One of many different languages may be defined for your phone You can change the language from the phone s menu it Notes 1 The default language is English 2 All languages may not be available for selection The available languages depend on the language packages currently loaded to the phone Contact your system administrator for more information about loading language packages 3 The language of the phone s web configuration pages can be changed independently of the phone s language see Phone Preference Page on page 49 To change the language for your phone 1 Press Ivenujand use the navigator keys to scroll to Language 3 Settings gt 1 Basic Settings gt 1 Language and press OKor Ere 2 A list of languages is displayed Use the up down navigator keys to scroll between the different languages 3 Press OK or Saato select the language for your phone Language 160 T322 IP Phone User Guide Coral IPx FlexiCom Last Number Redial or 143 or ro J A The last number dialed over outgoing trunk or internal extension is automatically stored in memory To activate Last Number Redial 1 Do one of the following e Press and then press OKor Sew Dial feature code 143 and then press OKor Sed Press the RD REDI
91. eminder 191 T322 IP Phone User Guide Coral IPx FlexiCom Reminder To cancel a Reminder time Dial the entire procedure in a single block sequence 1 Dial Reminder feature code 172 2 Dial cancellation code x 3 Press OK Or Sew 4 Listen for the confirmation tone 5 Press SPKR to hang up iit Note Reminder times must be cancelled one at a time If you have more than one reminder time programmed then the closest reminder time to the present hour is cancelled You must repeat this procedure to cancel each subsequent reminder time Reminder 192 T322 IP Phone User Guide Coral IPx FlexiCom Ring Adjustment Meul gt Ring Tone One of many different Ring Types may be defined for your phone You can also adjust the ring volume for your phone To change the Ring Type for incoming calls from idle 1 Press Ivenujand use the navigator keys to scroll to Ring Tone 3 Settings gt 1 Basic Settings gt 3 Ring Tone 2 A list of ring types is displayed Use the up down navigator keys to scroll between the different ring types As you scroll the ring type music is heard 3 Press OK or aeto select the ring type for your phone You can adjust the ring volume e from the phone s menu e by pressing the volume key while the phone is ringing e by pressing the volume key from idle To adjust the Ring Volume from idle See Volume Adjustment on page 206 To adjust the Ring Volume level during ringing e
92. es Installation Manual On the wall Phone Overview 9 T322 IP Phone User Guide Coral IPx FlexiCom Wall Mounting Operating the Phone The T322 IP Phone telephone is based on Session Initiation Protocol SIP allowing you extensive IP connectivity with your Coral based telephone The phone includes a display screen of 132 x 64 pixels The bottom line of the display is used to operate the dynamic soft keys which automatically change to offer features based on the phone s current calling state idle busy conf hold etc In addition to the phone s internally programmed features you are afforded the Coral s vast array of features which may be activated from your phone The T322 IP Phone can be user configured using the phone s configuration options accessed by its soft keys or configured online using the phone s own web pages accessed by its IP address using your computer browser Additionally the phone may hold different user profiles up to three accounts ideal for call centers where operators may change during different day and night shifts A Phone book directory speed dial numbers and programmable buttons are all available by using the phone s fixed keys as well as programmable keys Expansion modules enable increasing the T328 model s programmable buttons from 16 to up to 130 buttons The back light is lit when the phone rings or when any key is pressed It turns off shortly after the phone becomes id
93. eset Group Calls are comprised of a number of specified members whose stations ring simultaneously when an assigned Group Call number is dialed This feature allows a conference initiator to contact all the registered members by dialing an access code The maximum number of participants is 100 depending on the system configuration To call a preset group Dial the entire procedure in a single block sequence 1 Dial the Group Call access code 2 Press OK Or Sew 3 All the member stations start ringing 4 Wait for members to join it Note You will hear a warning tone every time a member answers if defined system wide 5 Start speaking Use the following form to write in your group numbers and destination Zone Area Members Access Code Group Calls Conference 148 T322 IP Phone User Guide Coral IPx FlexiCom Preset Conference Activation Group Calls Temporary Conference Activation 1449 The Temporary Conference feature allows an authorized user to establish an Temporary Add On Group Call by adding participants as the conference is being set up For this purpose vacant Group Calls containing no preset members are defined system wide The Group Call initiator adds members from their station A Temporary Group Call may include internal stations and or external phone numbers via a public speed call library A few preset group calls may be joined to a Temporary Group Call via
94. exiCom Using the Address Book Options Entering Alphanumeric characters on the dial pad 1 Press magand use the up down navigator keys to scroll to the contact s Name or Number display 2 Enter the name or number from the dial pad using the following editing soft keys e Character selector soft key fac Or ABC Or 3J Used to define the type of characters that are used to enter the name or number Pressing this soft key once twice and then again causes it to change cyclically AS When this soft key is displayed all alphanumeric characters can be entered eb When this soft key is displayed lowercase letters can be entered ASI When this soft key is displayed uppercase letters can be entered 3 When this soft key is displayed numbers can be entered Des Used to delete characters 3 Press Sase Operating the Phone 35 T322 IP Phone User Guide Coral IPx FlexiCom Using the Address Book Options User Accounts The T322 supports up to three different SIP User Accounts The first account that is enabled is always the default account that appears on the phone s idle display Your phone accounts must be configured on line by your system administrator before you can operate them Note Only Administrators with Admin username and password can enable disable accounts Operating the Phone 36 T322 IP Phone User Guide Coral IPx FlexiCom User Accounts Phone Information Parameters The T300 Series phone
95. eyboard Lock Disabled The upload ringtones must be format as wav Ring Type Ring1 wav E Del file which sampling rate is 8K mono 16 bit U Upload Ringtone Browse law compression Upload Cancel Confirm Cancel Configuring Phone Items via the Web 48 T322 IP Phone User Guide Coral IPx FlexiCom Phone Preference Page Table 4 Phone Preference Page Item Description Preference WEB Language Used to define the language of the phone s web pages Time Zone Defines the time zone relative to GMT You can adjust the GMT time zone for your phone if it is different from the time zone defined for the Coral system Adjust your phone s time zone settings if you use time related Coral features such as the Keyset Idle Display Clock Wake up Reminder and Call Log features are used In these cases the phone clock is automatically adjusted to follow the localized time definitions Primary NTP Server The primary NTP server according to which time is set for your phone Secondary NTP Server The secondary NTP server according to which time is set for your phone Update Interval Used to specify the time frequency in seconds that the phone refreshes the time automatically Daylight Saving Time Enable disable Daylight Savings Time Start Time Month Day Hour of DST activation End Time Month Day Hour of DST termination Manual Time E
96. for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 Use fSwitcnior the right left navigator keys to select Key Event Use the down navigator key to select 2 Key Type Use fSwitcnior the right left navigator keys to select Tran N OOA Press OK or saato save your changes Transfer 205 T322 IP Phone User Guide Coral IPx FlexiCom Volume Adjustment Meni gt Phone Volume The phone s volume can be adjusted from the phone s menu You can adjust volume levels for the following phone items e Handset Volume e Speaker Volume e Headset Volume e Ring Volume CG 2 Aa 5 J a 8m amp JY Cc Y o J N Volume Adjustment 206 T322 IP Phone User Guide Coral IPx FlexiCom Volume Adjustment To adjust volume level from idle Handset Volume 1 Press tvenjand use the navigator keys to scroll to Phone Volume 3 Settings gt 1 Basic Settings gt 4 Phone Volume 2 Navigate to the required volume item by using the up down arrow keys I l l i I I i 1 3 Press OKor Ertejto select 4 A volume indicator on the screen graphically depicts the current volume level ee ee eee ee 5 Press the left right arrow key to adjust the volume level 6 Press OK or Saato save your changes To adjust volume level
97. fter you have finished updating this page click e Confirm to save and activate your changes or e Cancel to cancel changes and revert to old settings e e e E Trusted Certificates Server Certificates User Type user C admin NOTE Old Password User Type New Password Select your type If you mb ches user you can only change your own Confirm Password T nofonmals an administrator you can modify both the user s and admin s passwords Confirm Cancel Configuring Phone Items via the Web 79 T322 IP Phone User Guide Coral IPx FlexiCom Security Password Page Table 14 Security Password Page ltem Description Password User Type Displays your user type user Old Password Enter your current password New Password Enter your new password Confirm Password reenter your new password Configuring Phone Items via the Web Security Password Page 80 T322 IP Phone User Guide Coral IPx FlexiCom Security Trusted Certificates Page Use this page to import trusted certificate files cer Table 15 lists the different Security Trusted Certificates items After you have finished updating this page click Confirm Network Phone Contacts Upgrade Security Password Trusted Certificates Server Certificates woman ont wn Woy Ay
98. g Not used in North America Busy Engaged Tone When the destination you have dialed extension or trunk is busy Call Waiting Tone Tone heard while engaged on a call indicating that another call is waiting to be answered Confirmation Tone Tone heard when you have successfully accessed or activated a feature for example Camp On or Call Forward Outside Dial Tone When connected to an external trunk line Reorder Tone A tone heard when you try to access a denied feature or when you misdial etc or e You have stayed off hook too long before dialing On hook and start again or e The station you have called has not answered in time On hook and call later or e The handset is not correctly on hooked Replace handset on the cradle or e The station you have called is in Do Not Disturb mode Ringback Tone A tone heard when the destination you have dialed is ringing Second Ringback Tone Indicates that the destination you have dialed is busy and your call is waiting to be answered Appendix B Tones B 1 T322 IP Phone User Guide Coral IPx FlexiCom Appendix B Tones cont Stutter A tone heard when the handset is lifted indicating that there is a message waiting for you Tick Tone A tone indicating that you may continue dialing Voice Paging Tone A warbling tone when using the paging facility Whisper Page Tone A tone heard while engaged in a conversation indicating that a third party wants to break into
99. gback tone 7 Wait for an answer 8 You can activate any of the options described in the table on page 141 Freedom IRSS 139 T322 IP Phone User Guide Coral IPx FlexiCom Freedom IRSS To place a call from a Freedom phone that does not provide Caller ID This applies for Freedom calls from off site phones that do not possess a Caller ID number and therefore cannot be identified by the Coral m Notes 1 Some phones may be denied the Executive Privilege feature defined by Class of Service 2 In order to use Executive Privilege your station must be defined with a passcode see page 178 Place a call to the Executive Privilege number contact your system administrator for that number Listen for dial tone Dial your own Coral station number Dial your four digit passcode Listen for distinctive dial tone oa A WD Dial the required destination number Possible destinations can be external number stationary or cellular network number or a Coral destination including station trunk trunk group dial service routing access public private library voice mail m Note e If your destination is an external number it should be preceded by an external line access code If your destination is voice mail IVR access code skip to page 143 e If your destination is a FlexiCall All feature skip to page 144 e To enable another Freedom phone skip to page 145 7 Listen for the ringback tone
100. ging in to the group see page 89 2 Only one group can be marked as primary When you log in again on a different group as primary the previous primary log in is overridden 3 Upon logging in to mark a group as primary you are also logged in as a member of the group see page 90 To Log Out from the Primary Group 1 The procedure is the same as logging out from a single group see previous page except that the primary ACD group number is entered i Note After logging out so the group is no longer marked as primary you must remain logged in as a member of the group see page 90 ACD amp UCD Groups 91 T322 IP Phone User Guide Coral IPx FlexiCom Primary Log In for ACD Group ACD amp UCD Groups Release Resume from All Groups 1975 You can temporarily release yourself from all of the ACD UCD groups of which you are a member This feature also allows you to resume connections with the ACD UCD groups from which you released yourself To release from all ACD UCD groups Dial the entire procedure in a single block sequence 1 Dial feature code 1975 2 Dial activation code v 3 Press OKor Sed 4 Listen for the confirmation tone 5 Press SPKR to hang up To resume connection with all ACD UCD groups Dial the entire procedure in a single block sequence 1 Dial feature code 1975 2 Dial cancellation code x 3 Press OK or Sed 4 Listen for the confirmation tone 5 Press SPKR to hang up
101. gt Group Listening Group Listening can be used during a call to allow additional people to converse from your station Using this mode you are able to speak and listen using the handset or headset while others around you can speak and listen via your speakerphone To activate Group Listening press the preprogrammed button during a call it Note This is a toggle feature Press the pre progammed button again to deactivate Group Listening at your station To program a programmable button with Group Listening 1 Press mamn 2 Use the navigator keys to scroll to Line Keys as DSS Keys 2 Features gt 3 Keys and press OKor Erter 3 Use the up down navigator keys to select the button to be programmed and press OKor Erterito select see figure on page 184 for button numbers Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 Use Swtnor the right left navigator keys to select Key Event Use the down navigator key to select 2 Key Type Use Switcnior the right left navigator keys to select Group Listening N On Ff Press OK or saato save your changes Group Listening 153 T322 IP Phone User Guide Coral IPx FlexiCom History History The phone retains a call record list of all incoming and dialed calls that can be viewed by pressing the Hstoryisoft key on the idle display You can dial any selected num
102. ial Wrap Up feature code 1977 3 Dial the required wrap up code four digits 4 Press OK Or Se 5 Listen for the confirmation tone 6 Press SPKR to hang up Use this table to create a list of Wrap Up Codes and their description See your supervisor for a list of codes Wrap up Code Description ACD amp UCD Groups 94 T322 IP Phone User Guide Coral IPx FlexiCom Wrap Up Code for ACD Group ACD amp UCD Groups Wrap Up Time On Off 1976 Wrap Up time provides an idle ACD UCD group member with a time out period between consecutive ACD UCD calls The time out period is determined for each group system wide This feature allows an agent to utilize the Wrap Up code without interfering with outside calls To activate Wrap Up Time Dial the entire procedure in a single block sequence 1 Dial Wrap Up Time feature code 1976 2 Dial activation code v 3 Press OK or Sed 4 Listen for the confirmation tone 5 Press SPKR to hang up To cancel Wrap Up Time Dial the entire procedure in a single block sequence 1 Dial Wrap Up Time feature code 1976 2 Dial cancellation code x 3 Press OK or Sed 4 Listen for the confirmation tone 5 Press SPKR to hang up ACD amp UCD Groups 95 Wrap Up Time On Off T322 IP Phone User Guide Coral IPx FlexiCom Activation Code 11 1 or gt K1 Use the Activation code as required when progr
103. ilable soft key options These options change as selections are made using the Navigator keys to scroll up down right left and the OK button to choose When there is a waiting message for the user a Message icon is displayed to the left of the date and time line Table 1 Phone Display Icons Icon Name Description Idle Displayed when the phone is onhook idle state and ready to dial or accept calls Registered Displayed when phone is not registered with the proxy server No Coral Failed calls may be placed or received however pure SIP calls may proceed Ea Registering Displayed when the phone is registering Call In f ae fas Displayed during a call indicating that the phone is in an off hook state Progress E Headset Indicates that the phone is in headset mode during idle af Speakerphone Displayed during a call indicating that the phone is in speakerphone mode Operating the Phone Phone Display 12 T322 IP Phone User Guide Coral IPx FlexiCom Table 1 Phone Display Icons Icon Name Description Network i fz Flashes when the phone is disconnected from the network Connection L4 Missed Call Flashes after a call is not answered KBE gt Receiving Call Displayed when there is an incoming call Making Call Displayed when there is an outgoing call co Call Forward Displayed when an incoming call is fowarded to another
104. ive Privileges ocea i a a 170 Forced Release of a Participant 0 cccscse eee 1446 FlexiCall Forced Release of an Entire Group Call 1447 FlexiCall 7 BPRS Pe Rec e SESE Re 17710 Group Listening POTR TAPT IMENUP Group Listening FlexiCall Internals sinin ieee eds 17711 Headset Only cnet a ts oly Atlan eT HEADSET fixed key FlexiCall External isisi diiin 1712 FISTOR Vee eanne aa a an a naaa IHSTORY Placing a NEW Call 0 eeeeceeeeeeeeeeeeeeeteeeeeeeeeteneeeees x1 Last Number Redial REDIAL fixed key or or 143 Gall TAnSIEr on aaa ra AEEA A sean RSSA x2 Call divert to Coral station x3 Language AEE PI A EA Aa EEA EE menes kanguage Enabling Voice Mail IVR commandS 4 Malicious Call Trace on off cccceeseeeseeeeeteeeeees 1740 List of Feature Codes T322 IP Phone User Guide Coral IPx FlexiCom Feature Code No Feature Code No Malicious Call Trace Printout cccceeeeeeeeeeees 1741 Time amp Date ieia aiena an MENU Time amp Date Message EEIE FEE EEE E EPE XFER fixed key ANSWERING onesies 175 or MESSAGE fixed key Volume Adjustment 0 000 IMENUP Phone Volume ere E PA E T A ets Ui toe no oe 175 or 5 Wakeup REGUOSh x scci crerte uinacdetiecdervsandtossast eden 173 CANnCellatiOnsccvesiesiecsccaiAtecetesaccievessadeds sceveuiviteter stay 1440 Night Answer Central Bell UNA Pick Up 192 or 78 PAG E
105. le Operating the Phone 10 T322 IP Phone User Guide Coral IPx FlexiCom Wall Mounting Phone Display Callicon Extension Number Message Waiting Indicator Missed Calls icon 11 30 42 A 17 Feb Wed i VY i t Soft Key Options J Y L ei 7 x C C D C D C Soft Keys T322 Idle Display Back Light The back light is lit when the phone rings or when any key is pressed It turns off shortly after the phone becomes idle Operating the Phone 11 T322 IP Phone User Guide Coral IPx FlexiCom Phone Display Idle Display The phone s idle display shows the time as well as the phone s extension If your phone is configured with more than one account press the right navigator key to display the required extension The extension number is always accompanied by a call icon depicting the call state The T300 Series phones are SIP based requiring them to be registered by a proxy server in order for you to be able to dial When the phone is properly registered an Idle call icon is displayed next to the extension number and during calls a Call In Progress icon is displayed If the phone loses its connection to its proxy server for some reason then the phone is not registered and a Registered Failed icon is displayed next to the extension dial number see table below for icon descriptions During idle state the Configuration and Call Log menus are the ava
106. ls ringing at your Coral station can simultaneously ring at any designated internal or external phone e g home phone mobile second station and can be answered at either phone Your station can distinguish between calls arriving from an internal or external source when ringing at the remote destination see page 130 Calls can be transferred back to the original station anytime during the call The FlexiCall feature is an ideal solution for office applications requiring a courtesy phone and applications requiring an extension phone to a system station The FlexiCall feature may be used also to semi connect ancillary devices such as answering machines fax machines or data modems to your station without using a separate phone number ee o gt ma aoe Cellular Sae is r m Notes 1 The remote destination rings even when your station is in a Registrar Fail state 2 The remote destination does not ring if any of the following features is activated at your Coral station e Do Not Disturb e Call Forward All Call Forward Busy Call Forward Timed e Auto Answer 3 The remote destination does not ring for the following incoming calls e Group call e Boss Group call except for the first ringing member defined with the FlexiCall feature e ELA Group call except for the first ringing member defined with the FlexiCall feature Bell UNA e Reminder Wakeup e Voice Page FlexiCall 129 T322 IP Phone User
107. mp Date on Time Zone on page 49 Time Zone and set other time page 202 Phone Preference related parameters page See also Primary NTP Server Secondary NTP Server Daylight Saving Time and Time Format Phone Preference page 3 Ring Tone Allows you to choose between Ring Adjustmenton Ring Type on page 50 predefined Ring types As you page 193 Phone Preference scroll between the ring types the particular ring is sounded page 4 Phone Volume Allows you to define different Volume Adjustment volumes in the phone including on page 206 headset handset ring and speakerphone Operating the Phone 19 T322 IP Phone User Guide Coral IPx FlexiCom Configuration Options Table 4 Phone Configuration Options Menu Option Brief Description Via phone soft keys Via phone web pages 3 Settings Only Administrators with Admin Advanced username and password can gain access to this menu Administrators can refer to the T300 Series Installation Administration and Hardware Reference Manual for details 4 Messages 1 Voice Mail Allows you to define your voice To define your voice mail number for quick access to mail number on your mailbox via the Message page 166 button or the Correct soft key 2 Text Message for future use 5 History History Offers a Call Log list of the History on page 154 phone s dialed missed or received c
108. ms via the Web 75 T322 IP Phone User Guide Coral IPx FlexiCom Contacts Remote Phone Book Page Upgrade Basic Page Use this page to upgrade your phone s firmware software versions via a remote TFTP or FTP server The software files are downloaded directly to the phone via the web page You can also use this page to re initialize the phone whenever necessary by clicking Reboot CAUTION Upgrading your phone incorrectly might cause permanent damage to the phone Please check with your IT network manager before upgrading your phone s software Table 13 lists the different Upgrade Basic items ae Basic Advanced Firmware Version NOTE Firmware Version 7 42 0 30 Reset to Factory Hardware Version 5 0 0 49 Reset all the settings of the phone to default configurations Reset to Factory Setting Select and Upgrade elect upgrade file in th S u e file in the Reboot System Now Reboot fed hk ou network Select and Upgrade Firmware Browse Upgrade Cancel Configuring Phone Items via the Web 76 T322 IP Phone User Guide Coral IPx FlexiCom Upgrade Basic Page Table 13 Upgrade Basic Page ltem Description Basic Reset to Factory Settings Used to reset the phone to its factory set default values Disabled only Administrators can reset your phone Reboot System Now Used to re initialize the phone
109. n navigator key to select 4 Extension 10 Enter numbers from the dial pad Use maito delete 11 Press OKor Saato save your changes Pickup Group Directed 182 T322 IP Phone User Guide Coral IPx FlexiCom Programmable Buttons Vert gt DSS Keys Your phone is equipped with three programmable buttons each with a green LED indicator The programmable buttons may include dial numbers stations groups etc phone features Do Not Disturb Forward etc as offered in the phone s configuration options or Coral features using Coral feature codes The three programmable buttons located on the phone may be programmed either via the phone s configuration menu option or via the phone Web pages see Phone DSS Key Page on page 56 Note For Coral features you must program one button with the Coral feature defined with the activation code Vv and another button with the Coral feature with the cancellation code x T322 is DESI less Programmable Buttons 183 T322 IP Phone User Guide Coral IPx FlexiCom Programmable Buttons Programmable Button Numbers a Line Keys 1 3 1 2 3 1 2 3u MESSAGE 4 oK aS On 6a HEADSET FORWARD Tres Bw ye x RD 4 j 0 Huo aes 4 Programmable Buttons 184 T322 IP Phone User Guide Coral IPx FlexiCom Programmable Buttons Coral feature internal destination in a programmable button The phone s configuration option offers programming any one of
110. n navigator keys to scroll between the different number options Office Mobile and Other Enter the number or numbers from the dial pad Use maesto delete N O oO Ff OOD Use fSwitcnior the right left navigator keys to select the account number you want to associate with this button Auto indicates that the button will be associated with all accounts 8 Press OKor Sasto Save your changes History 156 T322 IP Phone User Guide Coral IPx FlexiCom Hold A calling party can be placed on Hold while another call is made The held party hears music while waiting To place a call on Hold Press the Hadsoft key or a pre programmed Hold button see below The Hadj soft key appears on the phone s display whenever the calling state permits holding a call e The line key blinks while the call is being held To return a call placed on Hold 1 Press the Resunejsoft key iit Note If you placed more than one call on hold press the flashing Line key or use the up down navigator keys to select the Line key and then press the Resunej soft key To end a call placed on Hold e Press the Cancajsoft key or hang up the receiver it Note The held calls are returned in First In First Out order Hold 157 T322 IP Phone User Guide Coral IPx FlexiCom Hold To program a programmable button as a Hold key 1 Press meng 2 Use the navigator keys to scroll to Line Keys as DSS Keys 2 Features gt 3 Keys an
111. n this soft key is selected the call number name call time and date is displayed Add to Contact list When this soft key is selected you can add the caller to your contact list see below Add to Black list When this soft key is selected you can add the caller to your black list see below Delete All When this soft key is selected press taxjto delete all the records for this list Back Used to exit the History list and return to the phone s idle display Missed Calls Display A message indicating the number of missed calls is displayed on the phone s idle screen xx New Missed Call where xx indicates the number of missed calls In addition a missed Call icon L4 is displayed on the top right of the call display Press Mento view details of the missed call The count disappears from the display after the History list is viewed and only reappears after another missed call is logged This count is reset to zero whenever the speakerphone is activated or when lifting the receiver and is not shown again until new calls are missed History 155 T322 IP Phone User Guide Coral IPx FlexiCom History To add a caller to your Contact List or Black List 1 Press Hsovjand use the navigator keys to scroll to the required History list and call record Press Option Scroll to Add to Contactlist or Add to Blacklist and press OK Edit the caller number from the dial pad optional Use maesto delete Use the up dow
112. n tone 5 Press SPKR to hang up Notes 1 If the Malicious Call feature is not currently active the reorder tone is heard 2 The details recorded include the Originating number for external calls ANI if available else trunk number your station number and the time of the calls 3 The listing is not deleted when printed out It can be reprinted later including subsequent updates Malicious Call Trace Printout 165 T322 IP Phone User Guide Coral IPx FlexiCom Message Answering 175 OF MESSAGE Messages can be left for you by a station caller or voice mail When a message is left at your station the Cy MESSAGE button is lit and a small message icon is displayed on your telephone screen SF 8715 lessage Waiting Indicator 14 45 17 New Voi ce Mail To retrieve a voice mail message 1 Do one of the following e Press the lit Message button see below to define your voice mail number to automatically access your mailbox e Press the Correct soft key see below to define your voice mail number to automatically access your mailbox e Dial your voice mail number and then press OKor Sed e Press a pre programmed Voice Mail key see page 167 2 Enter your voice mail password and follow the instructions given To learn more about using the voice mail system refer to the Sea Mail User Guide To define your voice mail number 1 Press Ivenujand use the navigator keys to scroll to Voice Mail 4 Messages gt 1
113. nable disable setting time manually from the phone Time Format Used to set the time format 12 hour or 24 hour format Inter Digit Time The number of seconds between digits before the call attempt times out Configuring Phone Items via the Web Phone Preference Page 49 T322 IP Phone User Guide Coral IPx FlexiCom Table 4 Phone Preference Page ltem Description Flash Hook Time Defines the length of time before the hook flash indicates a time out or call disconnect Backlight Time Disabled Keyboard Lock Disabled accessible to administrators only Ring Type Defines the tone type sound Click Del to delete non system ringtones Upload Ringtone Browse and upload cusotmized ringtones in wav format it Note Ringtone files must be in 16bits WAV format via Viaw Compression 8K sample rate monophony Blank or other special characters cannot be included in the file name Configuring Phone Items via the Web Phone Preference Page 50 T322 IP Phone User Guide Coral IPx FlexiCom Phone Features Page Use this page to define feature settings for your phone Table 5 lists the different Phone Feature items After you have finished updating this page click e Confirm to save and activate your changes or e Cancel to cancel changes and revert to old settings CAUTION Phone parameters have already been optimi
114. ne Items via the Web Security Trusted Certificates Page 84 T322 IP Phone User Guide Coral IPx FlexiCom Station Features The following pages list the features that are available from your phone Some features are restricted by Class of Service COS might require further Coral programming or require a later Coral software version If a feature is restricted by COS thenaCOS Restricted message is displayed on your phone and you will not be able to activate the feature Ask your system administrator for a list of the specific features installed This section is organized alphabetically on a feature by feature basis Station Features 85 T322 IP Phone User Guide Coral IPx FlexiCom Account Code as required 1990 When your company is equipped with a Call Accounting System call statistics are printed through the Station Message Detailed Records SMDR report The Call Accounting System is defined system wide and among the various types of statistics that the report gives is cost monitoring or pulse metering which can be assigned to a particular client account number The printout includes the call s date and time When activated the Account Code is useful in facilitating billing by individuals regardless of the phone used to call or by client account To activate Account Code from idle Dial the entire procedure in a single block sequence 1 Dial Account feature code 1990 2 Dial the account number
115. ng station from which the park was made Park 176 T322 IP Phone User Guide Coral IPx FlexiCom Park To program a programmable buiton as a Call Park key 1 Press mamn 2 Use the navigator keys to scroll to Line Keys As DSS Keys 2 Features gt 3 DSS Keys and press OKor Erte 3 Use the up down navigator keys to select the button to be programmed and press OKor Erterito select see figure on page 184 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 Use fSwitcnior the right left navigator keys to select Key Event Use the down navigator key to select 2 Key Type Use Switcnior the right left navigator keys to select Call Park Use the down navigator key to select 3 Line ID Use Swicnior the right left navigator keys to select the account number you want to associate with this button o ON DO oO A Use the down navigator key to select 4 Extension 10 Enter numbers from the dial pad Use maito delete 11 Press OKor Saato save your changes Park 177 T322 IP Phone User Guide Coral IPx FlexiCom Passcode 179 You can define a private unique Coral passcode for your station set The passcode will allow you if defined in your COS to use the following Coral features e COS Switchover see page 120 e Executive Privilege see page 128 e Freedom I
116. nt when the agent joins the system for the first time during a session Your ID number remains in the system as long as you are still logged into at least one ACD group However once you have logged out of the last group your ID number is deleted from the system You are required to reload the ID in order to re enter the ACD group To activate Load ID Dial the entire procedure in a single block sequence 1 Dial Load ID feature code 1973 2 Dial your ID number four digits 3 Press OK Or Sei 4 Listen for the confirmation tone 5 Press SPKR to hang up i Note Only one ID number is allowed per station Any additional Load ID replaces the current one The ID number can be changed as many times as needed ACD amp UCD Groups 89 T322 IP Phone User Guide Coral IPx FlexiCom Load ID for ACD Group ACD amp UCD Groups Log In Out for a Single ACD Group 1974 This feature is used when an ACD group member joins or leaves an ACD group A user can simultaneously be a member of numerous ACD groups To Log In to a single group Dial the entire procedure in a single block sequence 1 Dial Log In Out feature code 1974 Dial your ACD group number Dial activation code v 2 3 4 Press OKor Sed 5 Listen for the confirmation tone 6 Press SPKR to hang up To Log Out from a single group 1 Dial Log In Out feature code 1974 2 Dial your ACD group number 3 Dial cancellation code x 4 Press OK Or S
117. nty stated in its sales contract or order confirmation form is the only warranty offered by the Manufacturer in relation thereto This document may contain flaws omissions or typesetting errors no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer s sales contract or order confirmation Information contained herein is periodically updated and changes will be incorporated into subsequent editions If you have encountered an error please notify the Manufacturer All specifications are subject to change without prior notice Copyright by TADIRAN TELECOM LTD 2010 All rights reserved worldwide Protected by U S Patents 6 594 255 6 598 098 6 608 895 6 615 404 All trademarks contained herein are the property of their respective holders Table of Contents Introduction ca utes ts cccetea A eee eee ade cease i Using the Address Book Options 33 Symbols and Conventions ceeeeeee ii User ACCOUMS ccceeeesseeeeeeeeeeseeeeeeees 36 Related Documentation ccceeeeeee ili Phone Information Parameters 37 List of Feature Codes a cscsdetscastevshealanaeesedvccesasae iv Network SettingS seessssseeeeeeees 39 Phone OVEIVieW cccceceeeeesceceeeeeteeeeeteeeeeees 1 Configuring Phone Items via the Web 40 T322 Front View ccccceeeeececeeeeeeeeeeees 2 Status Pag
118. nu options e Via the phone web pages browse to your phone s IP address see Configuring Phone Items via the Web on page 40 Table 4 Phone Configuration Options Menu Option Brief Description Via phone soft keys Via phone web pages 1 Status 1 IP Describes the phone s connection Phone Information Status Page on page 47 2 MAC and configuration information Parameters on f such as IP addresses MAC page 37 3 Firmware number and the phone s software 4 More version as well as other phone status information 2 Features 1 Call Forward Allows you to activate deactivate Call Forward on Forward Features on and configure the different Call page 105 page 53 Phone Forward features Features page NOTE If you hear a Reorder Tone Call Forward is denied at your station as defined by Class of Service 2 Call Waiting Allows you to activate deactivate Waiting Calls Call Waiting on page 53 the Call Waiting feature Receiving on Phone Features page page 208 Operating the Phone 17 T322 IP Phone User Guide Coral IPx FlexiCom Configuration Options Table 4 Phone Configuration Options a pre defined destination upon lifting the handset or pressing the Speakerphone button using the phone s configuration options on page 159 Menu Option Brief Description Via phone soft keys Via phone web pages Features cont d DSS Keys Enables you
119. nual Setting 2 Use the right left navigator keys to scroll between the different times 3 Press OK or Saetto select the time zone for your phone To change the Time Format 1 Press tvenyand use the navigator keys to scroll to Ring Tone 3 Settings gt 1 Basic Settings gt 2 Time amp Date gt 3 Time Format gt 1 Hour Clock 2 Use tSwitchior the right left navigator keys to scroll between the 24 Hour and 12 Hour time formats 3 Press OK or Saato select the time format for your phone Time amp Date 203 T322 IP Phone User Guide Coral IPx FlexiCom Transfer ren You can transfer both internal and external calls to other users within your system A call can be screened or unscreened e Screened Transfer Consultation Transfer You announce the call before transferring e Unscreened Transfer Direct transfer Blind transfer Unsupervised transfer or Cold transfer You can transfer the call without a prior announcement or without notifying the recipient When the destination is busy hanging up causes the system to camp onto the busy station Notes 1 Call Transfer cannot be activated when Call Forward No Answer or Divert is invoked by the transfer destination 2 Call Transfer to groups Boss Hunt is not supported To perform screened transfer of an established outgoing call 1 During the call press one of the following e the mansoft key a pre programmed Conference button see page 205
120. o pick up any ringing phone in the system by dialing the Directed Pickup feature code and the required phone number You can also press a pre programmed Pick Up key that has been defined via your phone s configuration options see below To answer any call within the system Dial the entire procedure in a single block sequence 1 Dial Directed Call Pickup feature code 180 2 Dial the number of the ringing phone 3 Press OK Or Sea 4 Answer the call Pickup Group Directed 181 T322 IP Phone User Guide Coral IPx FlexiCom Pickup Group Directed To program a programmable button as a Direct Pick Up key 1 Press mamn 2 Use the navigator keys to scroll to Line Keys As DSS Keys 2 Features gt 3 DSS Keys and press OKor Erte 3 Use the up down navigator keys to select the button to be programmed and press OKor Erterito select see figure on page 184 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 Use fSwatcnior the right left navigator keys to select Key Event Use the down navigator key to select 2 Key Type Use fSwitcnior the right left navigator keys to select Pick Up Use the down navigator key to select 3 Line ID Use Swicnior the right left navigator keys to select the account number you want to associate with this button o ON DO oO A Use the dow
121. o your caller To activate or set a Canned Message Dial the entire procedure in a single block sequence 1 Dial Canned Message access code 2 Dial activation code v 3 Press OK Or Se 4 Listen for the confirmation tone 5 Hang up Canned Messages 117 T322 IP Phone User Guide Coral IPx FlexiCom Canned Messages To cancel or reset a Canned Message Dial the entire procedure in a single block sequence 1 Dial Canned Message access code 2 Dial cancellation code x 3 Press OK or Sed 4 Listen for the confirmation tone 5 Hang up Canned Messages 118 T322 IP Phone User Guide Coral IPx FlexiCom Canned Messages Table 3 Canned Message Text and User Access Codes Canned Message Number Access Code Canned Message Text 0 7026 1 7027 2 7028 3 7029 4 7030 5 7031 6 7032 7 7033 8 7034 9 7035 10 7036 11 7037 12 7038 13 7039 14 7040 15 7041 Canned Messages 119 T322 IP Phone User Guide Coral IPx FlexiCom Class of Service COS Switchover 149 Each station has a Primary and Secondary Class of Service COS which provides the basis for dialing and feature capabilities for a particular station You can change from one COS to another See Class of Service COS on page A 1 for further details To select your station s Secondary COS Dial the entire procedure in a single block
122. one s call log for the selected account Auto Answer Enable disable the phone s Auto Answer feature for the selected account When enabled incoming calls are automatically answered via the speakerphone after receiving a distintive Auto Answer tone CAUTION Leaving your phone while Auto Answer is activated will cause your station to answer an incoming call All conversations in the room can be heard A trunk call trapped in Auto Answer could lock up the trunk until released by the system Configuring Phone Items via the Web 45 T322 IP Phone User Guide Coral IPx FlexiCom Account Page Network Page iit Note Only Administrators with Admin username and password can gain access to the Network page Administrators can refer to the T300 Series Installation Administration and Hardware Reference Manual Manual for details about how to configure IP network parameters a ao EJ NOTE DHCP The device will acquire its IP address from the DHCP server Permission denied automaticaly Static IP Address 18 Set the IP address Please login as admin Subnet Mask Default Router IP address Primary DNS Secondary DNS fields manually PPPoE This setting provide by DSL Configuring Phone Items via the Web 46 T322 IP Phone User Guide Coral IPx FlexiCom Network Page Phone Preference Page Use this page to define phone preferences for your phone Table 4 lists the differen
123. or button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 4 Use fSwitcnior the right left navigator keys to select Key Event Do Not Disturb DND 126 T322 IP Phone User Guide Coral IPx FlexiCom Do Not Disturb DND 5 Use the down navigator key to select 2 Key Type 6 Use tSwitcnior the right left navigator keys to select DND 7 Press OK or Sasto Save your changes Do Not Disturb DND 127 T322 IP Phone User Guide Coral IPx FlexiCom Executive Privilege 170 Executive Privilege allows you to use the features available at your station from any other station in the system This feature operates for a single call To activate Executive Privilege 1 Dial Executive Privilege feature code 170 2 Dial your own station number 3 Dial your passcode four digits 4 Dial the required number 5 Press OK Or Se m Notes 1 Some phones may be denied the Executive Privilege feature defined by Class of Service 2 In order to use Executive Privilege your station must be defined with a passcode see page 178 3 Executive Privilege remains in effect for a single call only Once the call is completed the phone returns to its original Class of Service Executive Privilege 128 T322 IP Phone User Guide Coral IPx FlexiCom FlexiCall 17710 17711 17712 Cal
124. or key to select 3 Redial Times Enter the number of redial attempts 1 300 from the dial pad Use majto delete N DO oO fF W PLD Press OK or saato save your changes Auto Redial 100 T322 IP Phone User Guide Coral IPx FlexiCom Boss Groups A Boss Group is a number of stations operating together in which the individual stations might or might not simultaneously ring as defined by the system per Boss Group Arriving calls can be answered by any group member Any keyset FlexSet DKT T207M T208M T207M NP T208M BL T322 and T328 group member can join a conversation however only one additional member can join when the original group member is not in privacy mode Calls arriving at your Boss Group can be forwarded according to certain criteria to ring at various destinations The system can distinguish between calls arriving from an internal or external source when forwarding Calls from Internal and External sources can be forwarded to different destinations see Internal External Call Forwarding on page 108 Possible forward destinations are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number and the Boss Group itself for external calls See page 103 for forwarding procedure The following Boss Group features are available PEA TURE siccissctstaniscaatcancsssnstacsnessesnscsceissnsaeneseassecisravtceseaen
125. owing additional network phone and account information 1 Network e MAC displays the phone s unique MAC address e WAN Type displays the phone s DHCP status Your phone can either be connected to a DHCP server via a static IP address or via PPPoE mode The DHCP status can be changed via the phone s Web page e WAN IP displays the phone s WAN IP address e WAN Mask displays the phone s subnet mask IP address e LAN Type indicates whether the phone is a bridge or router e LAN IP displays the IP address when the phone is defined as a router e LAN Mask displays the subnet mask when the phone is defined as a router e Gateway displays the phone s default gateway IP address e Pri DNS displays the phone s primary DNS server s IP address e Sec DNS displays the phone s secondary DNS server s IP address 2 Phone e Product displays the phone model name e Hardware displays the phone s hardware version e Firmware displays the phone s software version e Product ID displays the phone s manufacture date e MAC displays the phone s unique MAC address 3 Accounts Indicates the register statusof the phone s three accounts e Registered indicates that the phone is registered properly with its proxy server e Disabled indicates that the phone is not registered with its proxy server e Empty indicates that a SIP account has not been defined 38 T322 IP Phone User Guide
126. phone number for this entry Blacklist select relevant option Other Number Enter another dial number for this entry such as home or emergency number Line Choose an account for this entry Auto indicates all accounts Browse Browse to the contacts file you want to import Import Export The file must be be in xml format Contact List Import Used to import the contacts file Export Used to export the contacts file Configuring Phone Items via the Webo 74 T322 IP Phone User Guide Coral IPx FlexiCom Contacts Local Phone Book Page Contacts Remote Phone Book Page Use this page to upload your company s centralized phone book to your phone This phone book can store up to 500 contact entries This phone book is normally put on your company s HTTP server according to the provided xml template Enter the http address in the Phone Book URL field and the name of the phone book in the Phone Book Name field and click Confirm to upload the phone book to your phone Upon phone reinitialization the company phone book will appear under your phone s 4ctH soft key ee Status Account Network Phone Contacts voorde Local phone book Remote phone book http phones yl ABC hq xml ABC Inc This feature allows you from the server Input the phonebook URL and rename the phonebook uw Ne Confirm Cancel Configuring Phone Ite
127. phones after dialing the digits you must choose one of the following methods in order to indicate to the system to send the digits and thereby complete the call SEND Digits Options e Press Sew e Press the OK button e Press or from the dial pad depending on how your phone system s configuration e Wait a pre determined time out period for the digits to be automatically sent by the phone after lifting the handset or pressing the Speakerphone See also Send on page 197 Express Dialing Some systems may have Express Dialing programmed for your phone whereby the system recognizes a certain dial pattern and immediately sends the digits without you having to wait or manually perform the Sending Dialing Methods Different dialing methods based on whether certain phone features are operated allow the user a greater array of dialing methods These methods are listed in Table 5 None of the methods require lifting the handset to dial however you may press the Speakerphone press a pre programmed Line Key see page 87 or lift the handset to obtain a dial tone Notes 1 If required add line access code when dialing external numbers 2 Some systems might be programmed with a limit on duration of outgoing external calls Once the pre defined limit is reached the call is automatically disconnected Operating the Phone 22 T322 IP Phone User Guide Coral IPx FlexiCom Making Calls Table 5 Phone Dialing Methods
128. pter to the phone to supply the required DC power when PoE is unavailable Note An AC power adapter supplying 5VDC 2A maximum is required It is not supplied with the phone and must be ordered from the manufacturer only The use of any other power adapter will void the warranty Handset Cord Socket Connect the Handset cord to this RJ 9 socket Headset Wire Socket Connect the Headset to this RJ 9 socket Phone Overview 6 T322 IP Phone User Guide Coral IPx FlexiCom Input Output Ports and Switches PC Connection The PC can be connected to the LAN WAN via the phone The phone is always active even when the PC is turned off DC5V Internet PC PC CAUTION Oo The phone is not shipped with an AC power adapter The ONLY AC power adapter that may be used with the phone is one purchased from the manufacturer The use of any other AC power adapter will void the warranty Phone Overview 7 T322 IP Phone User Guide Coral IPx FlexiCom PC Connection Desk Mounting The phone can be desk mounted when required Note For full instructions regarding desk mounting refer to the T300 Series Installation Manual Stand attached Phone Overview 8 T322 IP Phone User Guide Coral IPx FlexiCom Desk Mounting Wall Mounting The phone can be wall mounted when required Note For full instructions regarding wall mounting refer to the T300 Seri
129. quest requires a pre selected system wide defined keyset station FlexiCall 133 T322 IP Phone User Guide Coral IPx FlexiCom FlexiCall To activate voice mail IVR from your remote phone You can access your voice mailbox retrieve messages and setup voice mail options for your Coral station 1 Oo a fk W PP 7 Answer the remote call Dial 1 Listen for dial tone Your original party will be released Dial the voice mail or IVR dial number Wait for the automated voice mail answer Dial the voice mail remote access code followed by your station number to access your station s voice mailbox Dial 4 as soon as the Automated voice mail answers This allows the system to recognize the voice mail or IVR commands Choose the required option from the voice mail IVR system menu Note Contact your system administrator for the voice mail IVR dial number and voice mail remote access code Use the table below to record the number and code Voice Mail IVR Voice Mail Remote Dial Number Access Code FlexiCall 134 T322 IP Phone User Guide Coral IPx FlexiCom Follow Me 189 17713 This feature allows you to collect your calls from another station The source station is then put into a Call Forward All state Follow Me can be activated only from the new location You can choose between two Follow Me options e Forwarding all your in
130. r 77 Call Forward No Answer External Emran bi aak aA 1 7708 Group EEEETEETEEEEEETELEELEEEEEELEEEEEEEEEEELEEEELEELEEEELELEEEEEE 1 81 or 76 Call Forward Timed cccececceeseceeeeeeeeeeeseeeeeees 1984 Night Bel UNA sss11rssssrrssssnrsssnnnrrseennnts 192 or 78 List of Feature Codes iv T322 IP Phone User Guide Coral IPx FlexiCom Feature Code No Feature Code No Call Return ceii IVENUP Call Return Call divert to desk Phone ccccssceeeesssteeeeeeenaes 5 Camp On Call Backin aa araia 176 Call Recording Help Requesting cccscceeee x6 Cancellation Code nann 10 0 or kO Follow Me Internal External ccccccsseessecseeeeees 189 Canned Messages sccssssssssssscssssssseessseesssnee 7026 gt 7041 St sat EPE EP EET 17713 Class of Service COS Switchover cceseeee 149 Bees eae ee et re Ve Peep ee 1 Si e Ce ENS Call iansieT norii araia a a AERAR x2 i a E aT E AS Call divert to Coral station c cceceeeeseeeesteeeeeeees K3 Multiparty parcate RES 7098 gt 7099 Enabling Voice Mail IVR Commands esessseeee kA 5 ko eee a 1983 Call Recording Help Requesting eae eRe ROT x6 CUSTOM oss eeeeeesssttrteteeesesetittteteesnnnnitiie IVENUP CUSEOM Group Calls ccsscsssssessssssssessssssssseesssssseeeeesessseees 5600 5849 Do Not Disturb DND 145 or DNO Add On Temporary Group Call sc scsssessseeseeeeees 1449 Execut
131. re used in businesses handling a large volume of incoming calls ACD UCD systems prevent sending a busy tone to incoming callers A recording encourages callers to wait rather than ring elsewhere The incoming calls are distributed among a group of agents Agents can log in or out of the group When all lines are in use an announcement plays for callers waiting in queue If the queue is full calls are routed to a predetermined phone number Calls incoming to an ACD UCD group are answered by free agents according to system wide defined rules The most common ACD rule enables the longest waiting call to be answered by the agent who has been waiting for a call for the longest period of time UCD groups do not provide call distribution to the longest waiting staff The UCD system automatically delivers each incoming call to the next available agent The following ACD UCD features are available FEATURE sssieseanssnsanttashanianannidvassinssnteaiaianaainnsaacdaonisacziewaeanans PAGE LOAD ID FOR ACD GROUP snninnininsnsahndinuriuisis 89 LOG IN OUT FOR A SINGLE ACD GROUP 90 PRIMARY LOG IN FOR ACD GROUP esce 91 RELEASE RESUME FROM ALL GROUPS 92 RELEASE RESUME FROM A UCD GROUP 93 WRAP UP CODE FOR ACD GROUP cece 94 WRAP UP TIME ON OFF 95 ACD amp UCD Groups 88 T322 IP Phone User Guide Coral IPx FlexiCom ACD amp UCD Groups Load ID for ACD Group 1973 This feature allows the system to identify an ACD group age
132. s E Aa 168 Cancellation iederen ienie aiana 169 Mute Microphone cceeeeeeee eee eee eeees 170 Night Answer Central Bell UNA Pickup 171 Page QuUeCUC asean we i e aE tins 172 PagiInGieshich Sha See aS 173 Public Address ccccee eee eee eeeeeeee eee 173 Table of Contents TOC iii Voice To Single Keyset c ecceceeees 174 Zone To Keyset Group cceeeeeeeeeee 175 Par Ke sic teenie n at ae ithe einen 176 PaSSCOdG grils eG bes Gees 178 Phone Dial LOCK ireren aeaa 180 Pickup Group Directed sesseeseeeseere 181 Programmable Buttons cccecceeeeeeeees 183 Receiving Calls Answering Calls 189 Relay ACCESSOIY 2 20 eceeeee eee eeeee eee ee eee eee 190 Reminder csar iren arnan Ear nels 191 Ring Adjustment ssesseesseesreerrerrrrrrsrenne 193 ROOM Status ciecicerqees gave eces edie ewes 194 S curity ENE e i loietecsctase kt ate ast 196 SON ye etsiveeidnh E tee ane ad 197 Speed Dialing ccceeeeeeeeeeeeeeeeeeeeees 198 Programming Coral Private Libraries 198 Using Private and Public Libraries 201 Hre amp Dates oc ses ccs Ses ee ea T 202 Trone ae cosas re EE es oe ee ee es 204 Volume AdjUStMent ceeeeeeeeee ee eeees 206 Waiting Calls Receiving 208 T322 IP Phone User Guide Coral IPx FlexiCom Appendix A Glossary cceeeeeeee A 1 Appendix B Tones n se B 1
133. sion E3 NOTE Firmware Version 2 4 19 2 Version Tt shows the version of Hardware Version 1 0 0 1 firmware Network WAN Port Type AutoConfiguration Via DHCP Network Tt shows the information WAN IP Address 172 28 10 3 about WAN port and LAN port Subnet Mask 255 255 252 0 MAC Address 00 15 65 12 07 e9 Link Status Connected LAN IP Address 0 0 0 0 Device Type Bridge DHCP Server Status PC Disabled Configuring Phone Items via the Web 41 T322 IP Phone User Guide Coral IPx FlexiCom Status Page Table 1 Status Page Item Description Firmware Version Displays the phone s software version Version Hardware Version Displays the phone s hardware version WAN Port Type Displays the IP Mode DHCP all IP Addresses are assigned via your organization s Intranet DHCP server default Static the phone s IP Address is static PPPoE you are connected via your Internet service provider via a xDSL modem WAN IP Address Displays the current IP Address loaded into your phone Subnet Mask Displays the Subnet Mask IP Address Network MAC Address Displays the phone s MAC Address Link Status Displays the user s Registration State Connected the phone is registered properly with its proxy server Disconnected the phone is not connected to its proxy server and cannot complete any calls LAN PC IP Address Displays the IP address when the phone is defined
134. station now idle Answer Call Camp On 115 T322 IP Phone User Guide Coral IPx FlexiCom Call Back Cancellation Code 10 0 or x0 Use the Cancellation code as required when programming features The following symbol indicates a cancellation code it Note The cancellation code might vary from system to system Consult with your system administrator for the code used in your system Cancellation Code 116 T322 IP Phone User Guide Coral IPx FlexiCom Canned Messages 7026 7041 This feature allows you to set one of up to 16 available canned messages for your station Any internal caller to your station sees this message displayed on the second line of their station display until you answer the call Canned message texts are pre programmed by your system administrator They can be used to indicate your status or any other pertinent information to the calling party Contact your system administrator for the list of canned message texts used in your organization Use the Canned Message form below to write down the canned messages available at your phone it Notes 1 Check with your system administrator whether your Coral system supports the Canned Messages or Room Status feature If your Coral system supports the Room Status feature see page 194 the Canned Messages feature is unavailable 2 Ensure that only one Canned Message is turned on Otherwise you might be displaying an unintended canned message t
135. sted Certificates Page ceeeseeeeeeneeees 83 Configuring Phone Items via the Web 43 T322 IP Phone User Guide Coral IPx FlexiCom Status Page Account Page Use this page to change account parameters via the phone web page Table 2 lists the different Account items After you have finished updating this page click e Confirm to save your changes or e Cancel to cancel changes and revert to the old settings i Note A confirmation tone heard on the phone indicates that the change has taken effect em E25 VOP Status Account Network Phone Contacts vg Register Status Registered Anonymous Call Disabled k Anonymous Call Rejection Disabled v Missed call log Enabled v Auto Answer Configuring Phone Items via the Web 44 T322 IP Phone User Guide Coral IPx FlexiCom Account Page Table 2 Account Page Item Description Account Select the account for which you want to change settings Register Status Displays the selected account s registration status e Registering the account is registered properly with its proxy server Unknown the account is not registered or defined Anonymous Call Enable disable hiding your caller ANI for outgoing calls Account Anonymous Call Enable disable call rejection for incoming calls from callers that do not reveal Rejection their caller ANI Missed Call Log Enable disable missed calls from being listed in the ph
136. store up to 30 numbers Numbers on this list are prevented from making incoming calls to your station see Caller Blocking on page 114 e Your company s centralized phone book see Contacts Remote Phone Book Page on page 75 for upload instructions You can add edit delete and move contacts from one list to another via the phone or via the phone s Web page see Contacts Local Phone Book Page on page 72 for details To search for and call a contact via your phone 1 Press manand use the navigator keys to scroll to the required list Contact List or Black List 2 Press Seerch 3 Enter a partial string or the full name of the contact see page 35 by pressing the appropriate dial pad keys 4 Press OK 5 Use the up down navigator keys to select the required contact and then press Serqito make the call To add a contact via your phone 1 Press chr and use the navigator keys to scroll to the required list Contact List or Black List 2 Press ErterJand then maato add a new contact 3 Enter the name of the contact see page 35 by pressing the appropriate dial pad keys 4 Use the up down navigator keys to scroll between and define the other contact details Number and Account Line and then press Saes The Saving files Please wait message is displayed Operating the Phone 33 T322 IP Phone User Guide Coral IPx FlexiCom Using the Address Book Options To edit a contact via your phone 1 2 Press monand use
137. t Phone Preference items After you have finished updating this page click e Confirm to save and activate your changes or e Cancel to cancel changes and revert to old settings CAUTION Phone parameters have already been optimized for your phone Please check with your IT network manager before changing any of the settings otherwise your phone might not operate correctly Configuring Phone Items via the Web 47 T322 IP Phone User Guide Coral IPx FlexiCom Phone Preference Page _ cx Preference Features DSSKey Voice Ring Tones DialPlan SMS WEB Language English eS ae NOTE Time Zone 8 China Phillipines Malaysia v Time Zone Choose the time zone Primary NTP Server cn pool ntp org es Secondary NTP Server cn pool ntp org NTP Server Update Interval 1000 seconds used to AE P clocks of the phone Daylight Saving Time Disabled ph Update Interval StartTime Month 1 Day1 Hour0 Specify the time frequency that unit EndTime Month12_ Day31__ Hour23 refresh the time automatically Manual Time Disabled xj m Daylight Svoo The parameter used to Time Format 24 Hour b the dayiioht Inter Digit Time 4 seconds saving time Manual Time Flash Hook Time 1 lt 800ms Enable or disable to set time muanually Backlight Time 30 seconds Ring Tone K
138. t numbers for which you do not want to receive incoming calls Entering Phone Book items from the web page is quicker and easier than entering the same items from your phone Each web page shows 10 entries per page Click Next or Prev to move between the pages Table 12 lists the different Contacts Local Phone Book items Click Move To BlackList to move the selected item or items from the Contact List to the Black List Move To Contact to move the selected item or items from the Black List to the Contact List Del to delete the selected item or items for the Contact List or Black List Add to add a new contact Modify to modify details of the select contact Configuring Phone Items via the Web 72 T322 IP Phone User Guide Coral IPx FlexiCom Contacts Local Phone Book Page Status Account Network Phone Contacts Upgrade Security x a 5 a a ove To Contact x a a a a contact Blacktist C Name L aa Please select the contacts lst fie Other Num e OOOO T Import Configuring Phone Items via the Web 73 T322 IP Phone User Guide Coral IPx FlexiCom Contacts Local Phone Book Page Table 12 Contacts Local Phone Book Item Description Name Enter a name for the contact Phone Book The name entered in this field is displayed for incoming calls from this entry Entry Office Num Enter the office extension number for this entry Per Contactor Mobile Num Enter the mobile
139. te See also Waiting Calls Receiving on page 208 Headset 1 2a 3 or 4 a 5 6 HEADSET FORWARD Trs Bw 9 x RD 4 o Hee 4 The following soft key features are available during the ring state Aswe Press the Answer soft key to answer the call using your speakerphone Fu Press the Fwd soft key to forward the call to another station Reet Press the Reject soft key to reject the call Operating the Phone 31 T322 IP Phone User Guide Coral IPx FlexiCom Receiving Calls Answering Calls Ending Calls After you have finished your conversation you may end the call and return to idle state using any of the following methods e Return the handset to its cradle e Press Cercajto end the call e Press the Speakerphone button during a handsfree conversation see figure below Speakerphone f Di 2w 3 fo lt P Se A J N yf ie a 3 p 5 a Cr EEE 4o Sa Gmc a See ei HEADSET O 8 9m M LL LY Ro J x l o Hwo G 4 Xe Operating the Phone 32 T322 IP Phone User Guide Coral IPx FlexiCom Ending Calls Using the Address Book Options The T322 IP Phone allows you to store search for and call contacts in the following address books e A Contact List in which you can store a large number of your favorite personal contacts e A Black List in which you can
140. ternal and external calls to your new location provided that Call Forward All External is not defined at your station e Forwarding only your external calls to your new location while internal calls continue ringing at your phone Table 6 Follow Me Codes Follow Me Type Feature Codes All 189 External 17713 To activate Follow Me Dial the entire procedure in a single block sequence 1 Dial the appropriate Follow Me feature code see Table 6 from the remote location where you wish the calls to be forwarded Dial your own station number Dial activation code v Press OK or Sea Listen for the confirmation tone O oa A W PY Press SPKR to hang up Follow Me 135 T322 IP Phone User Guide Coral IPx FlexiCom Follow Me To cancel Follow Me from secondary location Dial the entire procedure in a single block sequence 1 Dial the appropriate Follow Me feature code see Table 6 on page 135 from any station Dial your own station number Dial cancellation code x 2 3 4 Press OKor Sed 5 Listen for the confirmation tone 6 Press SPKR to hang up To cancel Follow Me from your own station Dial the entire procedure in a single block sequence 1 Dial Call Forward All or External feature code 141 or 17702 see Table 2 on page 107 2 Dial cancellation code x 3 Press OK or Sea 4 Listen for the confirmation tone 5 Press SPK
141. that can be operated with these phones in alphabetical order The Table of Contents also doubles as an index to the various features that the Coral supports for T300 Series telephones it Note Some features have several options In this case all of the options are listed under the major feature name examples of this are ACD amp UCD Groups Boss Groups and Group Calls The appendices located at the end of this guide give explanations of special terms and operations used throughout the guide and are useful when a more detailed description of telephony terms is required Introduction i T322 IP Phone User Guide Coral IPx FlexiCom Symbols and Conventions Before using your telephone it is important to understand the symbols and typographical conventions used in this guide These symbols and conventions indicate information that requires special attention as described in the tables below The following symbols are used throughout this guide Symbols Description v Activation Code see Activation Code on page 96 x Cancellation Code see Cancellation Code on page 116 The following typographical conventions are used throughout this guide Convention Description Fixed key figures might be used to represent the actual fixed or navigator keys N Station Features on page 85 References to items in this book or other books are indicated in italics type
142. the conversation with a whisper The second conversing party does not hear the tone Appendix B Tones B 2 T322 IP Phone User Guide Coral IPx FlexiCom N i adiran Telecom International Headquarters Tadiran Telecom Ltd 18 Hasivim Street P O Box 7607 Petach Tikva 49170 Israel Tel 972 3 9262000 Fax 972 3 9262310 USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 http www tadirantele com Coral T322 IP Telephone User Guide Coral IPx and Coral FlexiCom DocumentEdition 1 0 Feb 2010
143. the down navigator key to select Line ID Programmable Buttons 187 T322 IP Phone User Guide Coral IPx FlexiCom Programmable Buttons 6 Use fSuwitchior the right left navigator keys to select the account number you want to associate with this button Auto indicates that the button will be associated with all accounts 7 Press OK or Sasto Save your changes To dial from a programmed button Press the programmed button you want to use e If a destination number speed dial or Coral port is programmed the call is immediately placed e If a Coral feature code is programmed the feature is immediately activated or cancelled e If a phone feature is programmed a Define the feature as required b Press OKor aeto save your changes c The feature is either activated or cancelled as defined Programmable Buttons 188 T322 IP Phone User Guide Coral IPx FlexiCom See Receiving Calls Answering Calls on page 31 Receiving Calls Answering Calls 189 T322 IP Phone User Guide Coral IPx FlexiCom Relay Accessory 7086 7091 You can switch a relay On or Off in order to activate specific external devices such as an external alarm or an electric lock These devices are installed by your organization Use the form below to write down the types of external devices that are installed and their associated codes To switch on a relay Dial the entire procedure in a single block sequence 1 Dial Relay code
144. the navigator keys to scroll to the required list Contact List or Black List Press Erterjto open the list and use the up down navigator keys to scroll to the required entry or Press Searchito search for the contact that you want to edit and press fad 3 Press rion Deaijand then fad 4 Use the up down navigator keys to scroll between and edit contact details Name Number and Account Line and then press Sae The Saving files Please wait message is displayed To delete a contact via your phone 1 2 Press 4cerHJ and use the navigator keys to scroll to the required list Contact List or Black List Press fErter to open the list and use the up down navigator keys to scroll to the required entry or Press Searchito search for the contact that you want to delete and press tad 3 Press aion aes and then x The Delete Selected Cancel Ok warning is displayed 4 Press xto delete the contact To move a contact to a different list via your phone 1 2 Press monand use the navigator keys to scroll to the required list Contact List or Black List Press fErter to open the list and use the up down navigator keys to scroll to the required entry or Press Searchito search for the contact that you want to edit and press fad 3 Press Option IMvetolist and then aq The Move selected to list Cancel Ok warning is displayed 4 Press Saxe Operating the Phone 34 T322 IP Phone User Guide Coral IPx Fl
145. therwise your phone might not operate correctly Configuring Phone Items via the Web 59 T322 IP Phone User Guide Coral IPx FlexiCom Phone Voice Page Preference Features DSSKey Echo Cancellation Echo canceller VAD CNG Type Min Delay Max Delay Normal Delay Confirm Configuring Phone Items via the Web Phone Voice Page Phone Voice Ring Enabled lt Disabled E C lAdaptive 0 300 Enabled v C Fixed 120 Cancel Tones Dial Plan Ee SMS NOTE VAD Voice Activity Detection JITTER BUFFER Tt is a shared data area where voice packets can stored and sent to the voice Processor in evenly T322 IP Phone User Guide Coral IPx FlexiCom Table 8 Phone Voice Page Item Description Echo canceller Used to enable disable echo cancel This is useful for situations where packet delay is significant VAD Used to enable disable Voice Activity Detection Echo Cancellation When enabled does not allow the phone to transmit packets without voice thereby saving bandwidth CNG Used to enable disable Comfort Noise Generator When enabled generates moderate background noise during silence similar to sidetone Type Select the jitter buffer type e Adaptive the jitter buffer can grow in size to accomodate high latency issues per RTP stream default
146. ties are disconnected from the conference call To program a programmable button as a Conference key 1 2 3 N OOA Press Veni Use the navigator keys to scroll to Line Keys as DSS Keys 2 Features gt 3 Keys and press OKor Erte Use the up down navigator keys to select the button to be programmed and press OKor fErterito select see figure on page 184 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 e Key 3 corresponds to programmable key labeled 3 Use fSwitcnior the right left navigator keys to select Key Event Use the down navigator key to select 2 Key Type Use fSwitcnior the right left navigator keys to select Conf Press OK or saato save your changes Conference 121 T322 IP Phone User Guide Coral IPx FlexiCom 3 Way Calling Conference Multi Party 7098 7099 Coral Conference calls allow several users to join a multi party conversation Up to 6 or 15 participants are permitted depending on the system hardware assigned to the conference call You can use any one of the following Coral conference features e Meet Me Conference The participants decide on a particular time for commencing the conference At the designated time all participants dial the assigned conference number allowing each one to join the conference e Conference Release An authorized user can release each participant from the conference e
147. ts PAGE CALL FORWARD gece ctiiecreernei needed 102 PRIVACY disisasisiacsereepeieeucaesdciasaiaberevnticaaiidsiacaiaieaapepriaeeeisadeons 104 Boss Groups 101 T322 IP Phone User Guide Coral IPx FlexiCom Boss Group Call Forward See Table 1 All Calls Forwards all incoming Boss Group calls to a selected destination The destination can call back or return calls to your group and outgoing calls can still be placed from within the group Busy Forwards incoming Boss Group calls to another destination when your Boss Group lines are all busy No Answer Forwards incoming Boss Group calls to another destination when none of your Boss Group lines has been answered within a system defined number of rings Timed Forwards incoming Boss Group calls to another destination for a time period determined by the system The system defined time can include up to two separate time periods for example between 12 00pm and 12 30pm and between 6 00pm and 6 30pm your calls can be forwarded to the group secretary Use the form below to specify the system defined time periods Time Period From To 1 st ond Table 1 Boss Group Call Forward Codes Call Forward Feature Codes Type Internal and External Calls External Calls Only All 168 17707 Busy 167 17706 No Answer 169 17708 Timed 1984 17709 Boss Groups 102 T322 IP Phone User Guide Coral IPx FlexiCom
148. uration options Coral users cannot override the phone s DND status by using DND override Coral DND To activate Coral DND Dial the entire procedure in a single block sequence 1 Dial Do Not Disturb feature code 145 2 Dial activation code v 3 Press OKor Sed 4 Listen for the confirmation tone 5 Press SPKRto hang up CAUTION When Coral DND is activated at your station no indicators are displayed on your phone s screen to remind you that you are in DND mode Do Not Disturb DND 125 T322 IP Phone User Guide Coral IPx FlexiCom Do Not Disturb DND To cancel Coral DND Dial the entire procedure in a single block sequence 1 Dial Do Not Disturb feature code 145 2 Dial cancellation code x 3 Press OKor Se 4 Listen for the confirmation tone 5 Press SPKR to hang up DND using phone s DND options 1 Press the monojsoft key or a pre programmed DND button see below on the idle display 2 A manoiicon is placed on your idle screen indicating that DND has been activated at your station m Note This is a toggle feature Press the tonpisoft key again to deactivate Do Not Disturb at your station To program a programmable button with DND 1 Press meng 2 Use the navigator keys to scroll to Line Keys as DSS Keys 2 Features gt 3 Keys and press OKor Erter 3 Use the up down navigator keys to select the button to be programmed and press OKor Erterito select see figure on page 184 f
149. usted Certificates Page 81 Security Trusted Certificates Page 83 Station Features c ccceeeeseeeeeeeeeeeeeeees 85 Account Code as required 2 c eeeeeeee 86 Account Code Forced eceeeeeeeeeeeeeeeeees 87 ACD amp UCD GrOupS ceeeeeeee eee eeee eee 88 Load ID for ACD Group eeeeeeee ees 89 Log In Out for a Single ACD Group 90 Primary Log In for ACD Group 5 91 Release Resume from All Groups 92 Release Resume from a UCD Group 93 Wrap Up Code for ACD Group 55 94 Wrap Up Time On Off cccceceeeeeeeeees 95 Activation Code ccececeeeeeeeeeteeeeeeeeeeeeeees 96 ANONYMOUS CalllS 0 cece eee ee eee eee eee eee 97 Answering CallS c cceeeeeeeeeee eee eeeeeeee eee 98 The following features are available 98 Ato Redal oderint Aeneid Ait sei 99 Boss GOUS nives ieee eters tes es 101 Call Forward cceeceeeeeeeee teen eeeeeeeeeeees 102 PHIVAGC Yard oe od E EET E E textes 104 Table of Contents TOC ii Call Forward 22 c cnt sade oa OaE et 105 Call REtUIM iada ee ea te eee 113 Caller BIOCKING c eset cece eeee eee ee etnies 114 CAMP ON Bes sis ae Steee le eves oe es 115 Call B tka ae ak 115 Cancellation Code ccceeeeeeeeeeeeeeeeeeee 116 Canned Messages cceceeeeeeeeeeeee teen eee 117 Class of Service COS S
150. whenever necessary Caution Do not power off during reboot as this may damage the flash memory Browse Used to select the latest firmware file Upgrade Used to upload the latest firmware file Caution Do not power off when upgrading Configuring Phone Items via the Web Upgrade Basic Page 77 T322 IP Phone User Guide Coral IPx FlexiCom Upgrade Advanced Page it Note Only Administrators with Admin username and password can gain access to the Upgrade Advanced page Administrators can refer to the T300 Series Installation Administration and Hardware Reference Manual Manual for details about how to configure advanced upgrade parameters wont Advanced Basic E NOTE Permission denied The phone will first use See present or use Please login as admin oe ee the DHCP server sends which provided by ISP AES Key It is provided by ISP Click here to Autoprovision Now Click this button to auto Export Import ConfigExport the configuraion files to backup the settings and could import all the settings after reset System Log There have two methods to restore the syslog aii 5 Configuring Phone Items via the Web 78 T322 IP Phone User Guide Coral IPx FlexiCom Upgrade Advanced Page Security Password Page Use this page to change the password that you use for logging into your phone web page Table 14 lists the different Security Password items A
151. witchover 120 Conference 2 eee cece cece eee eens eee eeeeeeeeeaes 121 3 Way Callling cece eeee eee ee eee ee eaee 121 CONFEreNCE nesena eee a ea 122 Mullti Party n ara anar ec 122 Release nh raa e Wi wa 123 CUSTOM rere na aena ni 124 Do Not Disturb DND sssseeseeeeerreeen 125 Executive Privilege eceeeeeeeeee eee eeee 128 FIGXIGAl scene netted evel eileen 129 FOIGW MC pisser onoo ainn oer a ets 135 Freedom I RSS ccceeeeeee cece eee teen eee 137 Group Calls Conference ecseeeeeees 146 Group Call Features ccceeeeeeeee eee 147 Preset Conference Activation 5 148 T322 IP Phone User Guide Coral IPx FlexiCom Temporary Conference Activation 149 OUMING 223 secs Be de Bee 150 Forced Release of a Participant 151 Forced Release of an Entire Group Call 152 Group LiStening ceeeeeeee eee e eee e ee ee eee 153 HISO enei deed olsen acide deals 154 HONG ised sien sees cness ae eae Ean 157 Hot Line Immediate cece eee 159 LANGUAGE iii etait e eats ee eet 160 Last Number Redial eeeeeeeeeeee es 161 Malicious Call Trace ccceeeeeeeeeeee eee eee 163 Malicious Call Trace Printout 0 165 MESSAG GH s2ecnctaus choles ieee oad E 166 ANSWEMING sen aineen raana Es 166 Message isisi pii L a ees EEren ia 168 LEAVING a oasi naano Gene
152. x FlexiCom Appendix A Glossary Access Code Number Central Office CO Class of Service COS Database Dial Digitized Voice Message System DVMS Enter Appendix A Glossary A series of digits which must be dialed to gain access to an outside line or a Coral feature Area switching facility serving customers in a defined geographical location A class of service COS consists of a list of features that are available to the telephone line user However the user may be denied certain features Each internal telephone is marked with two classes of service Primary and Secondary which can be defined differently In order to increase flexibility Coral allows switching between the Primary and Secondary COS but only one COS can be utilized at a time When the telephone is in check out mode the telephone is marked by a system wide defined COS and the user is denied this feature see page 120 The memory in which the flexible database system information is stored The programming of the database is usually carried out during installation however it is field or remotely modifiable For the purposes of this guide Dial means entering the relevant digits that operate a feature or sends a call to a destination DVMS is the utility that provides the means for embedding prerecorded announcements into the system Recorded messages can be informative for example transfer messages or advertisements
153. y Hops 484 Address Incomplete 485 Ambiguous 486 Busy Here 487 Request Terminated 488 Not Acceptable Here 491 Request Pending 493 Undecipherable Could not decrypt S MIME body part 500 599 Switch Error You dialed a valid number but the switch failed to complete the call Try the number again 500 Server Internal Error 501 Not Implemented The SIP request method is not implemented here 502 Bad Gateway e 503 Service Unavailable 504 Gateway Server Time out e 505 SIP Version Not Supported The server does not support this version of the SIP protocol 513 Message Too Large Operating the Phone 29 T322 IP Phone User Guide Coral IPx FlexiCom Making Calls Table 6 SIP Phone Response Messages Status Response Description Code Type 600 699 Global Failure The call cannot be processed under any circumstances Try another number 600 Busy Everywhere 603 Decline 604 Does Not Exist Anywhere 606 Not Acceptable Operating the Phone Making Calls 30 T322 IP Phone User Guide Coral IPx FlexiCom Receiving Calls Answering Calls When your phone rings you may answer using one of the following methods e Lift the handset e Press rsver e Press the Speaker a button e Press the flashing preprogrammed line key see page 183 e When using a headset press the HEADSET fixed key see figure below tNo
154. ystem is connected to the Coral voice paging may be accomplished via a system station Use the form below to write in locations or areas and their associated access codes To voice page Dial the entire procedure in a single block sequence 1 Dial Public Address Paging access code 2 Press OK Or Sera 3 Announce your message 4 Press SPKR to hang up Table 8 Voice Paging Access Codes Location Area Access Code 7074 7075 7076 7077 7078 7079 Paging 173 T322 IP Phone User Guide Coral IPx FlexiCom Public Address Paging Voice To Single Keyset 191 or 3 You can voice page an idle or busy keyset FlexSet DKT T207M T208M T207M NP T208M BL T322 or T328 To voice page from idle Dial the entire procedure in a single block sequence 1 Dial Voice Page feature code 191 followed by the keyset dial number or Dial a Keyset Voice Page number Press OK or Se Listen for the Voice Page tone Aa OU N Begin paging when tone stops 5 Press SPKR to hang up i Note Each Keyset has a unique Voice Page number which is defined through the Coral system Paging 174 T322 IP Phone User Guide Coral IPx FlexiCom Voice To Single Keyset Paging Zone To Keyset Group 7300 7309 You can page a preprogrammed group of keysets FlexSet DKT T207M T208M T207M NP or T208M BL within a zone area or dispersed within your organization Use the
155. zed for your phone Please check with your IT network manager before changing any of the settings otherwise your phone might not operate correctly Configuring Phone Items via the Web 51 T322 IP Phone User Guide Coral IPx FlexiCom Phone Features Page ae DSS Key Preference Features Forward Cancel Forward Always Forward to c Busy Forward to No Answer Forward to C Busy No Answer Forward Call Waiting Auto redial Key As Send Hotline Number ReDialTone Emergency BusyToneDelay Ringer Device for Headset Return code when refuse Return code when DND Use Logo Confirm Phone I Voice Ring I Tones 3829 3610 3923 After Ring Time 10 seconds After Ring Time 10 10 seconds Enabled Disabled bd M 0 seconds Use Speaker 486 Busy here Ne 480 Temporarily not available Disabled ona Dial Plan SM other incoming calls during the conversation Auto Answer Automatically pick up the incoming call Key As Send Select or as the send key Hotline Number When you pick up the phone it will dial out the hotline number automatically The picture must format as dob it can be black white or 2 gray scale and the resolution should be not higher than 236 82 Configuring Phone Items via the Web Phone F

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