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T207M, T208M, T207M/NP and T208M/BL IP Telephone User Guide

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1. Press and hold Provides access to all the functions availabe during idle via the Features menu and down provides access to the other Main Menu options see page 34 NOTE n order for the Main Menu options to appear on the display panel you must press and hold the OK key for at least three seconds Moves the cursor left and right or goes to the next or previous menu or list when 0 the cursor is at the end of a line lt gt Used to scroll soft key option lists when 4 1 or appear on the display line above the soft keys Press lt gt to scroll back one menu or list lt 3 to scroll forward one menu or list Phone Overview 17 T200M Series User Guide Coral Sea Softswitch Using the Fixed and Navigator Keys Operating the Phone Overview Operating the phone is as simple as pressing a button Operate the phone using a combination of soft and fixed keys The phone options appear in the display area on the bottom line of the display panel and automatically change to reflect the current state of the telephone Four soft keys located immediately below the display panel allow you to enable the relevant options as they appear The soft key options change every time the phone status changes Nine fixed function keys are provided the functions of which are system wide programmable Typical functions for these keys are MSG XFER CONF REDIAL DIR HOLD HEADSET MUTE AND SPKR see Using the Fix
2. from idle or while the phone is ringing see Ring Adjustment on page 24 e Speaker Handset during a conversation see Using the Speakerphone on page 22 Phone Overview 12 T200M Series User Guide Coral Sea Softswitch Component Descriptions Desk Elevation Installation The T207M T208M T207M NP and T208M BL can be placed on your desk at different angles NOTE For full instructions regarding desk elevation refer to the T207M T208M T207M NP and T208M BL Installation Manual Medium Phone Overview 13 T200M Series User Guide Coral Sea Softswitch Desk Elevation Installation Wall Mounting The T207M T208M T207M NP and T208M BL can be wall mounted when required NOTE For full instructions regarding wall mounting your phone refer to the T207M T208M T207M NP and T208M BL Installation Manual Gem Phone right view Wall Phone Overview 14 T200M Series User Guide Coral Sea Softswitch Wall Mounting Using the Display Panel The phone Display provides an easy to use control interface On this display several different classes of function information and controls are found During normal operation the active function assumes control over the entire area of the display and all of the soft keys Meanwhile the System Lines as and 2 4 lines which usually in idle state include the time date site name station name and number automatically change to relay pertinent information about tel
3. Call Waiting Receiving A muted ring indicates that another call is waiting for you to answer When you hear this tone or when the second row displays a call waiting message you have the following choices NOTES e In order for this feature to function properly Call Waiting must not be activated for your phone For more information contact your system administrator e If your station is defined with the Forward No Answer feature the call waiting call is automatically forwarded to the defined destination see Call Forwarding on page 40 Action Method Current Call Waiting Call Hold Answer 1 Press 2 Upon hearing the ring answer the waiting call Continue Redirect Press a preprogrammed DEFLECT CALL to XXXX key See Deflect Divert Call on page 59 Deflect is used to divert an incoming call to another system station Station Telephony Features 49 T200M Series User Guide Coral Sea Softswitch Call Waiting Receiving Camp On Call Back Use this feature when an internal or network destination is busy or does not answer Camp On notifies you by means of a distinctive ring defined system wide when the camped on number becomes available and automatically re calls this number as soon as you pick up the phone Camp On is automatically deactivated as soon as the camped on party s phone rings or if the camping on party disconnects the camp on re call Answering the call causes the camped on p
4. just the number will be shown If incoming calls are not answered a message indicating the number of new calls is displayed on the phone idle screen lt xx New Calls gt where xx indicates the number of new calls This count is reset to zero once the Call Log is viewed and is not shown again until there are new calls logged Press to access the Call Log options Page 1 08 30 08 Jul 2007 Company xyz lt 02 New Calls gt gt Fwd Rdil cmon Page 2 Call Log gt In eOut ESC Outgoing Call Log is used to view the most recent outgoing calls made from your station In Incoming Call Log is used to view the most recent calls made to your station A bullet appears next to e Out or e n to indicate when outgoing or incoming calls are logged for your station If no calls are logged pressing or In displays the lt LIST IS EMPTY gt message Station Telephony Features 44 T200M Series User Guide Coral Sea Softswitch Call Log Page 3 In 10 00 29 May 2006 01 Steve Williams 7652345 gt Dial Del Clr ESC Use H to scroll through the call records The calls are listed in order of receipt dialing and are numbered accordingly at the left of the call display with the most recent listed first In the example above 01 Steve Williams 7652345 indicates that Steve Williams was the most recent person to call be called NOTE The maximum number of calls that can be stored in the log are determin
5. BL Component Description Dial Pad Key Pad Digit keys used for dialing phone numbers or extension numbers Fixed Function Keys Nine keys for basic features MSG CONF DIR HEADSET XFER REDIAL HOLD MUTE SPKR see page 20 Fixed key OK see Using the Fixed and Navigator Keys on page 17 Graphic Display Displays pertinent calling menu line information based on the phone status e g idle busy dialing T207M and 207M NP display size three lines 128x32 pixels System lines 1st and 2nd lines and function options on 3rd line according to phone status See page 16 T208M and T208M BL display size six lines 128x64 pixels System lines 1st 2nd 3rd 4th and 5th lines and function options on 6th line according to phone status See page 16 Handset Works as typical phone handset Handset Latch Used to catch the handset when wall mounted or for elevated 60 or higher desktop mounts Hook Switch On hook or off hook for handset Loudspeaker Output sound device used in hands free operation paging and ringing Microphone Input sound device used in hands free operation Navigator Keys 7 Ss O and Up down right left arrows used to move from one option to another on the display Used for selecting without choosing or activating the option See Using the Fixed and Navigator Keys on page 17 Phone Overview 11 T200M Series User Guide Coral Sea
6. Press XFER or to add additional ad hoc parties 2 Dial the destination number of the party you want to add to the conference 3 Wait for the party to answer 4 Press to remain on the line to stay connected to the conference NOTE A warning tone will be heard by all the participants Station Telephony Features 56 T200M Series User Guide Coral Sea Softswitch Conference Calls Meet Me Leaving a conference Press SPKR or hang up Releasing the Last Conference Ad hoc Member from a Meet Me Conference During an established Meet Me conference call any party can release the last ad hoc party to have joined the conference call The last ad hoc party to join cannot release him or herself Press a preprogrammed Release Last Conference Member DSS button or press Rist Station Telephony Features 57 T200M Series User Guide Coral Sea Softswitch Conference Calls Meet Me Conference Calls N Way Conference Establishing an N Way Conference During a call you can use this feature to add another party to the call creating a 3 way Conference call Once a 3 way Conference call is established repeat the steps to 4 to add addtional parties effectively creating a multi party or N way conference call 1 During the call press XFER or press a preprogrammed Flash Xfer DSS button The original party is placed on hold Dial the third party dial number 3 Wait for the third party to answer 4 Press one of the following t
7. guide give basic explanations of special terms and operations used throughout the guide and are useful to consult for a fuller explanation of telephony terms Introduction 1 T200M Series User Guide Coral Sea Softswitch Conventions The following typographical conventions are used throughout this guide Example Description Icons are used to represent the actual fixed and navigator keys See page 17 and page 11 for a complete listing Soft key names appear in a clear distinctive box See ndex Soft Keys and Feature Codes on page 99 for a complete listing HOLD Emphasized bold text indicates fixed function keys or Direct Station Selection DSS user programmable keys See page 20 for a complete listing See Ring Adjustment Text in italics refers you to another section of the guide or to other related manuals The blue font indicates that this is a clickable cross reference link Italicized text is also used for notes ACTION SUCCEEDED Text in Courier font indicates a display message Introduction 2 T200M Series User Guide Coral Sea Softswitch Conventions Related Documentation e T207M T208M T207M NP and T208M BL Installation Administration and Hardware Reference Manual e SeaMail User Guide e Coral Sea Softswitch Configuration Guide for End Users Introduction 3 T200M Series User Guide Coral Sea Softswitch Related Documentation Phone Overview T207M and T2
8. is 9 2 You are immediately connected to your local or public emergency center Your location information is available through your phone to the answering 911 operator Station Telephony Features 61 T200M Series User Guide Coral Sea Softswitch Emergency Calls Hold A calling party can be placed on hold while another call is made The held party can hear either music or tick tone as defined system wide Call Hold is accessible via or HOLD NOTE You can also program a HOLD button via your Coral Sea Softswitch portal Page 1 ANSWER name or number t Mute Dsct xfer Page 2 HOLD gt eRetr CaIL Fwd Rdil During a call press or HOLD to place the second party on hold The soft key is shown with a bullet next to it indicating that a call has been placed on hold at your station and that you can press this button to retrieve the call A HOLD message appears on the top line to remind you that a call is held at your station The preprogrammed LINE or Line DSS key flashes Retrieving the call from Hold Press the flashing LINE key to connect or 1 Press or HOLD The Reconnect held party Name or Number message is displayed 2 The held calls are returned in first in first out order If you do not return to the call on hold within a predetermined amount of time the call will automatically return to you with the RECALL NAME message Press to return to the call or to cancel the hold Station T
9. line or speaker indicates that a call is in progress Message Lamp Dedicated LED for message waiting indication MUTE and SPKR See Using the Fixed Function Keys on page 20 NOTE In special cases the key may operate differently See the relevant feature for explanations of various messages that can appear Appendix C LED Indications Programmable Keys 95 T200M Series User Guide Coral Sea Softswitch Appendix D Troubleshooting Failure Messages The following failure messages may appear on your phone to indicate there is a connection error See the table below to determine the cause of the problem and the solution Failure Message Problem Solution Action ALREADY SET The destination number has already been added to your Camp On list No action required Call disconnected The number you dialed is not recognized by the Coral Sea Softswitch system Hang up and try another number CALL FAILED DUE TO XXXX ON DND The destination number is set to Do Not Disturb Try calling the number later or activate the Camp On feature See Camp On Call Back on page 50 Check Network Connection The keyset initialized but cannot connect to the network Check the connection to the LAN PC and then reboot Conf XXXX not available There is a system problem with this conference which prevents you from joining the conference call Notify your system admin
10. pending accompanying detailed messages are also shown on the console display Use the following guide to navigate through this topic Hoa KORNO ege cuk e EE A EE E EE E iE page 62 Fuge ene BENNT eio E EEE NEEE TEE page 72 Transfer is not Completed saniser aa Ea page 83 Operating the Phone 36 T200M Series User Guide Coral Sea Softswitch Return Calls Station Telephony Features Overview The following pages detail the rich array of Coral Sea Softswitch system telephony features available on your phone Features are accessed by use of the context sensitive soft keys for ease of use providing you with a wealth of functionality within easy grasp The features can also be operated by using their system dial codes so that they may be programmed into the programmable keys Each feature has a default activation code However these codes can be changed by your system administrator For more detailed information about feature default dial codes see Index Soft Keys and Feature Codes on page 99 Any feature can be programmed into a programmable button by using its feature code and any required destination number For example you may want to program a CALL FWD SUSAN key that automatically forwards all your calls to Susan You can configure programmable buttons via your Coral Sea Softswitch portal This section is organized alphabetically on a feature by feature basis Use of this guide is straightforward with each feature listed separatel
11. that the called party is currently busy Tone When the called party disconnects the waiting call will be the next one ringing to the destination Speaker Status Tone Indicates that the second conversing party s keyset is in speakerphone mode Enables you to keep your privacy when you call someone who answered the call or placed the call back to the speaker and there are other people in the phone environment Appendix B Tones 94 T200M Series User Guide Coral Sea Softswitch Appendix C LED Indications Programmable Keys LED indications visually show the state of certain features LEDs typically indicate that a feature is either activated steady on or is pending further commands or needs additional information flashing The LED indications usually go hand in hand with various messages when equipped with a display LED Indications Description Off Indicates that the feature is inactive or the DSS destination is idle Wink A signal that flashes at a fast rate of 120 pulses per minute 400 100mS Typically indicates that a call is on hold normally the telephone does not ring Flashing A signal that flashes at a slow rate of 60 pulses per minute 800 200mS Typically indicates that a call is pending in most cases the station will also ring Steady On Indicates that a key is active When defined as DSS indicates that the user associated with the DSS key is in use When defined as a
12. the stronger party is heard Press VOL to hear the far side more strongly press VOL to be heard more easily e Handset When conversing through the handset or headset receiver volume can be adjusted Operating the Phone 23 T200M Series User Guide Coral Sea Softswitch Volume Adjustment Ring Adjustment The phone ring volume can be changed from idle or by using the volume key while the phone is ringing You can use this to change the ring of two different telephones in the same room Also note that the Message Lamp lights in beat with the ring while the phone is ringing Adjusting the ring volume level while ringing Press the up or down volume key The ring volume level ranges from 0 MIN ring to 9 MAX ring Adjusting the ring level from idle 1 Press and hold OK and choose Userdef 2 Choose Ring Volume 3 Adjust volume using the volume key see Volume Adjustment on page 23 4 Press Save CAUTION Oo The Ringer is disabled and the phone cannot receive calls when DND or Call Forward All is activated Operating the Phone 24 T200M Series User Guide Coral Sea Softswitch Ring Adjustment Making Calls To place a call use any of the following methods e e e Lift the handset and dial from the dial pad Press SPKR and begin dialing directly from the dial pad Begin dialing without lifting the handset The Speaker is automatically activated Press any idle LED not lit preprogram
13. the idle state or press and hold OK then choose Features e Call corresponds to the phone state during a call ongoing ringing etc Feature Code The feature code is the default code numbering plan that is used to operate the relevant feature using the dial pad When the soft key links to a sub menu e g pressing opens a list of forwarding options MENU is used to show that this is a multilevel menu Soft Key Reference The following table lists details of each soft key and location of the feature in this manual Index Soft Keys and Feature Codes 99 T200M Series User Guide Coral Sea Softswitch Soft Key Information Soft Key Source Default What it Means Reference Feature Code 10 Cancel page 54 Feat 177 Camp On Busy page 50 Feat 176 Camp On Idle page 50 CalL N A Delete call records page 44 CalL gt In OutCalL N A Call log Call Back dial the selected entry from the call log page 44 Dnd Feat 145 Do Not Disturb page 60 Call N A Escape Terminate or Release page 44 Press and hold OK N A Features used to reach Feature options as shown during page 34 idle state Fwd 140 Call Forward Busy page 40 Feat MENU Call Forwarding options page 40 Fwd Call 141 Call Forward All when phone rings OR from idle page 40 PkUp 76 Call Pickup Group page 46 Feat Call N A Call Hold page 62 Fixed function key N A Call Hold page 62 in Log N A Incoming re
14. to answer answer to transfer etc causes the associated state related features to appear on the display panel Simply choose the feature you would like to activate by pressing its associated soft key When the feature is activated a bullet appears next to the feature As shown below while in idle mode when DND Do Not Disturb is off no bullet appears next to DND When DND is activated a bullet is displayed next to DND Page 1 08 30 08 Jul 2007 Company xyz Station No Display Name I gt Dnd PcUp ACL DND OFF Page 2 DND Station No Display Name t eDnd PcUp ACL DND ON NOTE Figures depicting the various display panel 4 soft key options appear throughout this guide Where a list menu or sub menu continues through several lines these are indicated as Page 1 Page 2 etc The location of the soft key options that appear in the figures in this guide may differ from their actual locations on your phone Several telephony features are toggle switches Therefore the first time you press a feature s soft key the feature is activated or turned on The second time you press the same feature s soft key the feature is canceled or turns off automatically See Index Soft Keys and Feature Codes on page 99 for an alphabetic list of all available feature options Operating the Phone 19 T200M Series User Guide Coral Sea Softswitch Using the Telephony Features Using the Fixed Function Keys Nine phone button
15. www desi com download partner tadiran 6739 setup exe to print the labels from your computer Follow the online download instructions Label Sheet Catalog Phone Model Letter A4 Details 8 2 x 11 T207M T208M 7744 7300066 7744 7300067 4 buttons T207M NP T208M BL TEM 7744 7300068 7744 7300069 22 buttons Station Telephony Features 78 T200M Series User Guide Coral Sea Softswitch Programming Button Labeling Printing the multi designation label e Use the DESI software to select the layout of your multi designation label as described on the previous page e Enter the button content names per button location e Load the label sheet into the printer tray e From the DESI Plus DESI Lite menu choose File gt Print To place labels 1 Create and print the labels using the DESI software 2 Remove the vinyl overlay with a paper clip see figure below 3 Affix your new button label s 4 Replace the vinyl overlay Lift up using a paperclip to remove flexible vinyl overlay jo S ky Lift up using a paperclip to remove flexible vinyl overlay Button labelling for T207M amp T207M NP with TEM Button labelling for T208M amp T208M BL Station Telephony Features 79 T200M Series User Guide Coral Sea Softswitch Programming Button Labeling Redial Last Number This feature allows you to redial the last most recent number dialed from this
16. 07M NP Front View 4 Soft keys Flashing ring and message waiting indicator Graphic display Navigator keys 4 User programmed keys with removable faceplate Dial pad TEM connector key pad Volume button 9 Fixed function keys Phone Overview 4 T200M Series User Guide Coral Sea Softswitch T207M and T207M NP Front View T207M and T207M NP with TEM Front View 4 Soft keys Flashing ring and message waiting indicator Graphic display Navigator keys Handset EE EE x 7 J E gt a 4 User programmed keys with removable faceplate Dial pad key pad TEM expansion module 2x 22 user programmable keys with removable faceplate Microphone Volume button 9 Fixed function keys Phone Overview 5 T200M Series User Guide Coral Sea Softswitch T207M and T207M NP with TEM Front View T208M and T208M BL Front View Flashing ring 4 Soft keys and message waiting indicator Graphic Se display Navigator Jas Zem keys 4 User programmed keys with removable faceplate Handset TEM connector key pad Microphone Volume button 9 Fixed function keys Phone Overview 6 T200M Series User Guide Coral Sea Softswitch T208M and T208M BL Front View T208M and T208M BL with TEM Front View Flashing ring 4 Soft keys and message waiting indicator Graphic Se display Navigator x keys 4 User programmed keys with removable faceplate Handset TEM expansion
17. 3 Listen for the dial tone 4 Use the Up Down keys to scroll through the list of Forward destinations and select a destination 5 Choose or dial the deactivation code to cancel the Forward The ACTION SUCCEEDED message is displayed Station Telephony Features 42 T200M Series User Guide Coral Sea Softswitch Call Forwarding Call Groups A call group includes several users and or user groups under a dedicated extension number When this number is called the phones of all members belonging to the call group ring until one of them answers the call NOTE To find out if you are a member of one or more call groups contact your system administrator Calling a Call Group Dial the Call Group number Receiving a Call Group call When the Caller Name or Number calls Call Group message appears on your phone s display panel 1 Press the flashing LINE key or or lift the handset 2 Answer the call NOTE The line key LED of all the other call group members stops flashing Station Telephony Features 43 T200M Series User Guide Coral Sea Softswitch Call Groups Call Log The Call Log feature allows you to view and redial the most recent outgoing and incoming calls to your station The maximum number of calls that can be stored in the log are determined by your type of phone and system setup as defined by your system administrator Calls are displayed with the name and number where available If the name is unavailable
18. 69 see table Table on page 73 3 Begin speaking Station Telephony Features 72 T200M Series User Guide Coral Sea Softswitch Page Queue To pick up a call placed in Page Queue from Page Queue originating station 1 Dial assigned Page_Q access code default 7060 7069 see table below 2 Begin speaking Return Call If the call is not picked up within a predefined time it will automatically return to the originating station from which Page Queue was placed 1 Press SPKR or or pick up the handset to answer 2 Begin speaking NOANS PARK PICKUP Q dial 2nd party gt Mute Aswr Dsct Page Queue Access Codes Page queue Access Code Number Dial Pad 1 7060 2 7061 3 7062 4 7063 5 7064 Station Telephony Features 73 T200M Series User Guide Coral Sea Softswitch Page Queue Station Telephony Features Page Queue Page queue Access Code Number Dial Pad 6 7065 7 7066 8 7067 9 7068 10 7069 74 T200M Series User Guide Coral Sea Softswitch Programming Feature Keys The phone comes equipped with 9 system defined fixed keys as well as user dedicated keys There are four user programmable keys for the T207M T208M T207M NP and T208M BL see page 4 and page 6 and up to 48 with an optional TEM expansion module see page 5 and page 7 NOTE You can configure programmable buttons via your Coral Sea S
19. A page 58 Station Telephony Features 55 T200M Series User Guide Coral Sea Softswitch Conference Multi Party Calls Conference Calls Meet Me In a Meet Me conference the participants decide on a particular time for commencing the conference At the designated time all participants dial the assigned conference number and password allowing each one to join the conference NOTE Ifyou do not know the conference number or password contact your system administrator Joining a conference 1 Dial the conference number at the assigned time The Answer MeetMe message is displayed and you are prompted to enter the conference password 2 Enter the conference password Allow for a few seconds until you are transferred to the conference call 3 Once you are transferred one of the following messages is displayed depending on the number of participants e Conf with Conference Bridge 1 if you are currently the only one in the conference e Conf with Name or Number of other participant if there are currently two participants in the conference e Conf with Name or Number of other participants if there are currently three participants in the conference e Conf with Conference Bridge X message is displayed indicating the number of parties currently in the conference call when there are more than three participants NOTE A warning tone will be heard by all the participants Adding an additional ad hoc party to a conference 1
20. Freating 9 Te ond of POrtUN tie T207M NP T208M BL T207M and T208M IP Telephone User Guide Edition 1 0 Sea Softswitch Release 3 multimedia communications AO sadiran Telecom The information contained in this document is proprietary and is subject to all relevant copyright patent and other laws protecting intellectual property as well as any specific agreement protecting TADIRAN TELECOM LTD s herein referred to as the Manufacturer rights in the aforesaid information Neither this document nor the information contained herein may be published reproduced or disclosed to third parties in whole or in part without the express prior written permission of the Manufacturer In addition any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden The Manufacturer reserves the right without prior notice or liability to make changes in equipment design or specifications Information supplied by the Manufacturer is believed to be accurate and reliable However no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this document concerning performance of the Manufacturer s product s are for informational purposes only and are not warranties of future performance either express or implied The Manufactu
21. SeaMail User Guide Station Telephony Features 65 T200M Series User Guide Coral Sea Softswitch Messages Voice Mail Mobility Call through Callback The Mobility feature allows you to connect off site phones such as your home or mobile phone to the Coral Sea Softswitch via a dedicated Mobility number Once connected you can make calls from within the system and activate Sea Softswitch features see table on page 69 The off site phone operates as a virtual station in the Sea Softswitch Mobility services are based on your dedicated alais numbers call access parameters rules and announcements managed by your system administrator via the Sea Softswitch portal An authentication process is employed based on a combination of your off site caller ID ANI number dedicated system wide Mobility number and your PIN code There are two types of mobility services Call through and Callback You can be provided with both services on the same off site phone if your system administrator has assigned separate dedicated Mobility numbers for each service e Call through you call a dedicated Mobility number and receive a dial tone after successfully passing the authentication process The off site phone must provide an ANI number or you must enter a valid PIN code if prompted e Callback you call a dedicated Mobility number The Sea Softswitch identifies you disconnects the call and calls you back at a predefined callback number Upo
22. Softswitch Component Descriptions Component Description Programmable Keys DSS Provides a shortcut to a string of dial commands or telephone numbers by using a pre defined key known as a DSS Direct Station Selection key Instead of dialing a number or dial commands this can be done by pressing the programmed key Several dial commands in a series may be programmed into one DSS key useful for one button speed dialing voice response and voice mail system access and other complex dialing patterns There are Four user programmable keys on the T207M T208M T207M NP and T208M BL A green LED lights when a key is activated DSS programmable keys are configurable via your Coral Sea Softswitch portal only Ring and Message Lamp flashes at a slow rate indicating that a message is waiting Waiting Lamp Lamp flashes at a faster rate to the beat of the ring when the phone is ringing Soft keys Located below the display panel keys used to directly activate the feature option See Using the Telephony Features on page 19 TEM Optional expansion module used to add additional programmable buttons to the phone These programmable buttons are configured via your Coral Sea Softswitch portal only 2 x 22 programmable buttons Use the shift left and right keys to enable another 22 buttons See page 77 Volume Key Adjust the volume see Volume Adjustment on page 23 of the following components e Ringer
23. an refer to the 207M T208M T207M NP and T208M BL Installation Manual Setup 85 T200M Series User Guide Coral Sea Softswitch Overview User Definitions Menu The Userdef function is used for setting various operating parameters for your phone as well as general maintenance functions These options are set with their factory default values However you may wish to change the maintenance options to suit your individual needs To access the setup options press and hold OK until the Main Menu appears see page 34 and then choose Userdef the Userdef menu options appear on the display panel Userdef Ring Type Key Click Userdef Ring Type Esc Time Zone Software Version Esc Userdef Ring Volume Ring Type Key Click Time Zone Software Version Userdef Time Zone T207M amp T207M NP Userdef Menu Options T208M amp T208M BL Userdef Menu Options Setup 86 T200M Series User Guide Coral Sea Softswitch User Definitions Menu Setup Description Method Option Ring Used to adjust the ring volume To adjust the ring tone volume Volume 1 of your phone 1 Choose Ring Volume 2 Adjust volume using the volume key see Ring Adjustment on page 24 3 Press Save Ring Type Used to adjust the ring type of To change the ring type your phone in order to 1 Choose Ring Type distinguish between incoming 2 Choose Internal External or Voice Page for future
24. and disconnect to transfer the call or first announce the call and then disconnect See Transfer Xfer on page 82 Conference can be activated to establish a 3 way call See Transfer 3 Way Conference on page 84 Disconnect Use this feature to reject the call Hold places the active call on hold See Hold on page 62 or MUTE Mute can be activated during ringback so that when the call is answered your side of the conversation is muted and the called party will not hear you When this feature is activated by the or MUTE on off toggle switch a bullet appears to the left of and MUTE LED is lit red The mute feature deactivates the microphone for your speakerphone and handset and silences the ringer Press the toggle key again to reactivate the microphone Operating the Phone 32 T200M Series User Guide Coral Sea Softswitch Making External Calls Receiving and Answering Calls There are several ways to answer calls Answer the call directly by using the conventional methods such as pressing the flashing SPKR key lifting the handset or pressing any flashing key DSS Line etc Other options include using one of the state related Coral Sea Softswitch system telephony features before you answer or divert the unanswered call The state related features automatically appear as shown in the display below The caller ID is displayed on the top line caller name or gt Mute Anwr Dsct or MUTE Mute can be activated during
25. arty back or press if you do not want to answer Camping On while your phone is idle Press CmOnl Page 1 08 30 08 Jul 2007 Company xyz Station No Display Name gt calL Fwd Rdil Page 2 08 30 08 Jul 2007 Company xyz Station No Display Name JL Cmpt cmBy Esc Station Telephony Features 51 Camp On Call Back T200M Series User Guide Coral Sea Softswitch Press one of the following e to camp on to an idle party You are notified when the party becomes available after first being busy and then idle again to camp on to a busy party You are immediately notified if the number is currently available or once the busy number has become available again Listen for the dial tone Dial the destination number The ACTION SUCCEEDED message is displayed to inform you that you are camped on See above for answering a Camped on call Entering additional destinations to the Camp On list 1 2 ay Press CmOn Press to camp on to an idle party Alternatively press if you want to be notified when a busy number has become idle Listen for the dial tone Dial the destination number The CAMP ON IDLE message is displayed NOTE Ifthe destination number has already been added to your Camp On list the ALREADY SET message is displayed The ACTION SUCCEEDED message is displayed to inform you that you are camped on Canceling a number from the Camp On list 1 2 Press or to view the general lis
26. ceived calls page 44 a D x Wa at A D lt Ra a T Cc 0 Q a D n 100 T200M Series User Guide Coral Sea Softswitch Soft Key Source Default What it Means Reference Feature Code Key Click OK gt Userdef N A Key Click Programming page 87 Call N A Mute Microphone page 65 Fixed function key N A Mute Microphone page 65 Log N A Outgoing calls made page 44 Feat R Last Number Redial page 80 Fixed function key S Last Number Redial page 80 OK gt Userdef gt Ring N A Ring Type Programming page 87 Type OK gt Userdef gt Ring N A Ring Volume Adjustment page 87 Volume Time Zone OK gt Userdef N A Time Zone setting page 88 Index Soft Keys and Feature Codes 101 T200M Series User Guide Coral Sea Softswitch N e adiran Telecom International Headquarters Tadiran Telecom Ltd 18 Hasivim Street P O Box 7607 Petach Tikva 49170 Israel Tel 972 3 9262000 Fax 972 3 9262310 USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 http www tadirantele com Coral T207M T208M T207M NPandT208M BL IP Telephone User Guide Sea Softswitch 3 0 Edition 1 0 2008
27. d period of time allowed to complete a specific function If the function is not completed for example dialing the caller is dropped and the exchange equipment freed for other users See also Recall Automatic above Transfer Xfer XFER provides you with a distinctive dial tone which enables you to transfer the call XFER puts the second party on Hold and the held party hears either music or a tick tone as defined system wide Trunk An outside line from the telephone company that terminates at the customer s location User An individual connected to the Coral Sea Softswitch system that usually has one or more unique telephone numbers defined and is associated with one or more endpoints see below User Group A collection of users User groups enable administrators to treat multiple users as one unit Voicemail A centralized system of managing telephone messages for a large group of people The system stores incoming messages in personalized mailboxes associated with the user s phone number To learn more about the Coral Sea Softswitch voicemail system refer to the SeaMail User Guide Appendix A Glossary 92 T200M Series User Guide Coral Sea Softswitch Appendix B Tones Tones are audible signals of various frequencies that give information about the status of calls and features While using the Coral Sea Softswitch system many different tones will be heard These tones may vary for different location
28. dd another party to the call creating a 3 way Conference call 1 During the call press or XFER or press a preprogrammed Flash Xfer DSS button The original party is placed on hold 2 Dial the third party dial number 3 Wait for the third party to answer 4 Press one of the followingto establish a 3 way call or press the CONF key 5 Repeat Steps 1 to 4 to add additional parties to the conference call The Conf with Conference Bridge X message is displayed indicating the number of parties currently in the conference call Station Telephony Features 84 T200M Series User Guide Coral Sea Softswitch Transfer Xfer Setup Overview The general features of your phone can quickly and easily be configured using the soft keys Many of these features will only need to be configured once however they can easily be reconfigured at any future stage should your requirements change The following pages detail the setup and configuration options Leer Definitions Menu oo ccscecececccesictsnncssacacevanctuccsdenteceacceseteeceneree page 86 System DOTMUORS Mem 0 0 ccsccccasccssseisesccsssccesaascensadsatacssicoeseais page 89 NOTE The SysDef Menu is intended for system administrators or qualified technicians only since changing your phone s setup configuration could cause it to malfunction Consequently this guide only provides an overview of the SysDef menu For detailed information about the SysDef Menu system administrators c
29. dset on the cradle Disconnecting calls Either press the lit SPKR key when the handset is on the cradle or replace the handset onto the cradle when the SPKR key LED is off Call monitoring when programmed for combined audio When you are using the handset and wish to activate the speaker for group listening press SPKR When the LED is lit the combined audio is active To return to private conversation press SPKR again The LED will go off Operating the Phone 22 T200M Series User Guide Coral Sea Softswitch Using the Speakerphone Volume Adjustment Press the volume key to increase or decrease the volume of the phone loudspeaker and handset While the volume is being changed the top line of the display shows the volume level The Speaker volume levels range from a MIN unit value of 0 to a MAX unit value of 9 14dB range The Handset volume level ranges from a MIN unit value of 0 toa MAX unit value of 9 14dB range Speaker and Handset each has its own audio level and is independently influenced by volume buttons as follows e Speaker When conversing through the speaker voice volume can be adjusted Volume of call monitoring paging etc can also be adjusted This can also be done from idle e Speakerphone When conversing hands free the built in sensitive microphone is used to amplify your voice The system operates in such a way that the two connecting parties i e you and the far side cannot be heard simultaneously
30. e last connection e Speed Displays the network connection speed 10 or 100 Mbps e Duplex Mode Displays the duplex mode Full or Half Setup 89 T200M Series User Guide Coral Sea Softswitch System Definitions Menu Appendix A Glossary Term Description Coral An IP converged communications and call management platform offering the features and capabilities required in today s business environment Dial For the purpose of this guide Dial means entering the relevant digits by pressing the number on the Dial Pad Keypad that operates a feature or sends a call to a destination Dial also means pressing a key programmed with the feature or destination DSS Disconnect You may disconnect from an ongoing call by either pressing the Speaker key or by manually replacing the handset onto its cradle i e hang up Direct Station Permits you to make or transfer a call to an extension by using a defined key DSS can also be Selection DSS used on all accessible system ports Instead of dialing a number this can be done by pressing the programmed key Endpoint The actual hardware or software that rings when called An endpoint can be an IP telephone such as a FlexSet IP or T207M T208M Throughout this guide the term telephone is used when referring to an endpoint If a default user has been defined a newly connected endpoint can be used to make calls to other users in the network To
31. ed and Navigator Keys on page 17 Soft key functions can also be selected by pressing on the navigator keys Pressing on the respective arrow moves the location of the cursor to the next function To activate the required function press the OK key Use to bring the T207M T208M T207M NP and T208M BL display to the beginning of the soft key options When the soft key does not appear on the display panel press the left key instead to return to the previous soft key options Press up down keys lt gt and ZZ to scroll through lines of the soft key feature options Press left right keys O and to move from one option to the next on the displayed line A selected option is indicated by an arrow at its left gt Fwd Additional options on a lower line of the display are indicated by a down arrow 4 Dnd Additional options on a higher line of the display are indicated by an up arrow CT Cal Additional options on both a lower and higher line of the display are indicated by a double arrow Rdi1 An activated option is indicated by a bullet at its left e Fwd A selected and activated option is indicated by a bold arrow at its left Fwd Operating the Phone 18 T200M Series User Guide Coral Sea Softswitch Overview Using the Telephony Features You do not have to memorize any access codes to activate any of the Coral Sea Softswitch system telephony features Each state change in the phone such as from idle to ring ring
32. ed by your type of phone and system setup as defined by your system administrator Once this number is reached any new calls added to the call log will result in the oldest record being deleted on a first in first out basis The keyset excludes duplicate numbers in the Call Log A duplicate number is one that has called your station or that has been called more than once Only the most recent call is displayed for each logged name number The following options are available Choose to delete the selected entry from the incoming outgoing call log Choose to dial the selected entry from the incoming outgoing call log Cir Choose Cir to delete all entries from the incoming outgoing call log Station Telephony Features 45 T200M Series User Guide Coral Sea Softswitch Call Log Call Pickup This feature allows you to pick up any ringing phone or central bell within your system or pre programmed Pickup Group Press to access the Pickup options Page 1 08 30 08 Jul 2007 Company xyz Station No Display Name t Dnd ACL Page 2 Call Pickup gt Drct Grp Esc Direct Call Pickup default code 77 is used to answer any ringing phone in your system At the prompt dial the number of the phone that is ringing and answer the call Group Call Pickup default code 76 is used to answer any ringing phone in your Pickup Group The call connects immediately upon pressing Grp NOTE See your system administ
33. elephony Features 62 T200M Series User Guide Coral Sea Softswitch Hold Login Logout This toggle feature allows you to e Log in to a phone with your individual user settings e Log out from your phone or another phone to which you are logged in NOTE In order to use this feature a PIN code must be defined in your Sea Softswitch portal If you are not sure what your PIN code is contact your system administrator To log in to a phone 1 Dial Login Logout feature code 123 The Login message is displayed 2 Dial your alias extension number The ENTER PIN message is displayed 3 Dial your PIN code Your settings are displayed on the phone To log out of a phone 1 Dial Login Logout feature code 123 The Login message is displayed 2 Dial cancellation code x The Logged out message is displayed to inform you that you are logged out of the phone Station Telephony Features 63 T200M Series User Guide Coral Sea Softswitch Login Logout Messages Options You can leave a message at another station and conversely any station can leave a message at your station To learn more about the Message feature refer to the SeaMail User Guide Station Telephony Features 64 T200M Series User Guide Coral Sea Softswitch Messages Options Messages Voice Mail You can use the Voice Mail feature to access your personal voice messaging system To learn more about using the voicemail system refer to the
34. ephony states and operations and the calling party s information Four soft keys located immediately below the display screen act as triggers for any currently displayed phone function or option All of the information on the display panel bottom line continually changes to reflect options related to the current state of the phone In this manner no matter which state the telephone is in i e Idle Ringing etc the relevant option is always next to and enabled by one of the soft keys Ring and Message Waiting Indicator Time amp Date Station Number Display Name gt CalL Fwd Bol eCmOn Feature Options Soft Keys Phone Overview 15 T200M Series User Guide Coral Sea Softswitch Using the Display Panel T207M and T207M NP Display Panel Ring and Message Waiting Indicator X Time amp Date 08 30 08 Jul 2007 Site Name Station Number Display Name gt System Information Lines gt CalL Fwd Radil eCmOn 2 Feature Options lt Soft Keys T208M and T208M BL Display Panel Phone Overview 16 T200M Series User Guide Coral Sea Softswitch Using the Display Panel Using the Fixed and Navigator Keys The following table lists all the T207M T208M T207M NP and T208M BL fixed keys and describes the actions they invoke Fixed Key Action Activates a telephony feature after selecting it with the navigator keys same as using the soft key
35. et Switch to this option to enable power for the phone over your LAN WAN connection Handset Cord Port Connect the Handset cord to this RJ 9 port Phone Overview 8 T200M Series User Guide Coral Sea Softswitch Input Output Ports and Switches PC Connection The PC can be connected to the LAN WAN via the phone The phone will always be active even when the PC is turned off AC gt power adapter O 5VDC 2A L 7 Hun Wunn CAUTION Oo The phone is not shipped with an AC power adapter The ONLY AC power adapter that may be used with the phone is one purchased from the manufacturer The use of any other AC power adapter will void the warranty Phone Overview 9 T200M Series User Guide Coral Sea Softswitch PC Connection Bottom and Side View Left view Bottom view Handset Product label Wall mount hole Service door A Handset Headset connection connections Not used in the current Sea Softswitch version Right view Power Source lsovccccuce Se tege Al SS TEM Reset i connector button Activity adapter source green LED input selector indicators available on some phones Phone Overview 10 T200M Series User Guide Coral Sea Softswitch Bottom and Side View Component Descriptions The following table defines controls buttons and keys found on the T207M T208M T207M NP and T208M
36. ftswitch Mute Microphone Page Queue Page Queue allows you to park a call up to ten calls can be multi parked simultaneously by default on designated Page Q numbers by sending the call to one of ten Page Queue destinations Once parked a call can be either retrieved at your station or another station The call can be picked up from any system station by dialing a Page Queue access code default access codes are 7060 7069 NOTE To pick up the call Mr Doe should dial from any station to the relevant Page Queue number If the call is not picked up within a predetermined time it will automatically return to the originating station from which Page Queue was placed See Return Call on page 73 for details The party placed on Page Queue hears music To place a call in Page Queue While on a call press Irs Listen for the dial tone Dial a free Page Queue number en options see Table on page 73 to send the call to Page Queue number x Listen for the confirmation tone The PARK PICKUP Q message is displayed Announce that there is a call on Page Q line x Using available means of communication notify another user to pick up the call Usually announcing a call for pick up includes the name of the person being notified and the relevant Page Q number AR WN gt To pick up a call placed in Page Queue from any station 1 Lift the handset of any telephone 2 Dial assigned Page Q access code default codes 7060 70
37. ge appears NOTE The message might vary depending on which system or device you are calling from Call failed due to username num on DND Operating the Phone 28 T200M Series User Guide Coral Sea Softswitch Making Internal Calls Upon Hearing Busy Tone After dialing a destination number internal or external the following features appear on your display when you hear a busy tone Hang up or press one of the soft keys NOTE In order to hear a busy tone Call Waiting must not be activated for your phone For more information contact your system administrator BUSY called number or name JL Cmpt Camp On also known as Call Back Use this feature to have the system automatically call you back when the busy destination station is available See Camp On Call Back on page 50 Operating the Phone 29 T200M Series User Guide Coral Sea Softswitch Making Internal Calls During a Call The following features are available during an internal call ANSWER 2nd party name or number JL Dsct Hold Trns conf or Transfer Flash passes your call to another destination Pressing or places the called party on Hold Dial a number internal or external and disconnect to transfer the call or first announce the call and then disconnect See Transfer Xfer on page 82 Conference can be activated to establish a 3 way call See Transfer 3 Way Conference on page 84 Dsct Disconnect Use this feat
38. hed Mobility call During a mobility call a touch tone based interactive subscriber s menu allows you to activate the following basic call features by pressing keys on the phone dial pad your Sea Softswitch station To Dial Description Place a new call x1 Listen for a dial tone indicating that you can place a call to a new contact Your original conversing party is disconnected DTMF tones 2 Changes the DTMF to transparent mode allowing you to dial to voicemail answering ignored by Sea machines and any other service outside the Sea Softswitch system requiring DTMF tones Softswitch Note Once you change the DTMF mode you will not be able to use the other options in this table for the current call Transfer callto 3 A dial tone prompts you to enter a transfer number You are disconnected and your conversing party is transferred to the new number Your number is not displayed on the transferred party s display Station Telephony Features 69 T200M Series User Guide Coral Sea Softswitch Mobility Call through Callback Mobility Reach Me Anywhere You can be reached anywhere from any of your devices at any location including internal Coral Sea Softswitch phones as well as off site phones such as your cellular and home phones Incoming calls ring simultaneously or with a ring delay on all of your specified devices until you answer the call on one of the phones If the answering pho
39. hone to immediately ring and the camping on party is immediately transferred to the camped on party Camp On can also be operated from idle There are two Camp On features available from idle e Camp On Idle starts ringing as soon as the non answering party indicates it is available by being first busy and then idle again Use this Camp On feature when you know that the other party is out of the office and cannot get back to you right away e Camp On Busy informs you that the called busy number has become idle Use this Camp On feature when you know that the other party is in the office and can get back to you shortly NOTE Ifthe camped on party has DND Do Not Disturb activated Camp On is automatically activated once the camped on party cancels DND Press to camp on to the unavailable line Page INTERNAL called number or name 4 gt Mute Dsct Page 2 ACTION SUCCEEDED Station Telephony Features 50 T200M Series User Guide Coral Sea Softswitch Camp On Call Back Page 3 CAMPED ON gt Mute called name or number Aswr Dsct Camping On upon hearing a busy or ringback tone Press oe The ACTION SUCCEEDED message is displayed to inform you that you are camped on Answering a Camped On call Once the party becomes available see Page 3 figure above you are notified with a distinctive ring and the CAMPED ON message is displayed Pick up the phone or press to call the p
40. ion No Fwd Rdil cmon Main Menu Sysdef se T207M amp T207M NP Features Menu Call Log allows you to view and redial the most recent incoming outgoing calls See Call Log on page 44 Operating the Phone During Idle Main Menu Features Sysdef Userdef T208M amp T208M BL Features Menu T200M Series User Guide Coral Sea Softswitch During Idle Call Forward enables you to define the conditions under which incoming calls to your station are forwarded to another destination See Call Forwarding on page 40 Redial is used to redial the last dialed number or a number that has been saved See Redial Last Number on page 80 Call Pickup enables you to pickup another ringing phone in your system See Call Pickup on page 46 Camp On also known as Call Back When a network station is busy or does not answer you may request that the system automatically call you back when the required destination number is available See Camp On Call Back on page 50 Operating the Phone 35 T200M Series User Guide Coral Sea Softswitch Return Calls Options This class of calls typically indicates Return calls from busy or no answer stations user errors system errors or messages that are sent back to the station after an operation has succeeded or failed Calls that are returned to the station generally require additional operations To help you identify the type of return call that is
41. istrator Dial Failed You dialed an incomplete number Hang up and try again No DNS server The DNS Server IP Address was not provided by the Notify your system administrator address DHCP Server There is no DNS Server defined in the phone ILLEGAL ALIAS The destination number does not exist in the Coral Hang up and try another number Sea Softswitch system Appendix D Troubleshooting 96 T200M Series User Guide Coral Sea Softswitch Failure Message Problem Solution Action NO CALL LICENSE There are not enough call licenses in the Coral Sea Softswitch system which prevents you from completing calls Notify your system administrator NO LICENSE There are not enough registration licenses in the Coral Sea Softswitch system which prevents you from logging into the system after rebooting your phone Notify your system administrator No Net Mask There is no Subnet Mask configured in the phone Notify your system administrator NO PHYSICAL LINK Your phone is not connected to the network Check all wires connections hubs and switches to determine if any parts or components are unplugged or damaged Not Active Your phone failed to register in the Coral Sea Softswitch system Notify your system administrator Not Registered Your phone failed to register in the Coral Sea Softswitch system Notify your system administrator Tr
42. itch Using the Fixed and Navigator kees 17 Operating uereg 18 CV CIN GW Eeer 18 Using the Telephony Features AEN 19 Using the Fixed FUNCHOMAKGYS secsiii cos ciieeentesed Waticesasiceveneicdaaeetcte eee 20 Using the Speakerphone eeecccetseccscesios teas uecsdaeieteri ea sveesean alrite tee eee 22 delt lun e EE E ET 23 RIG Bel nn 24 Making Call E 25 Makingulnternal Gail EE 27 EI ele Ra EK EE 31 Receiving and Answering Calls AANEREN 33 D ring lale EE 34 Ret ri TEE 36 Table of Contents TOC 2 T200M Series User Guide Coral Sea Softswitch Station Telephony Features cccccccssceeeceeeceeeeeeeeeeeeeeseeeeeeseeaeeeeeeeseeoesnseeeseeeeeeeeeeseoes 37 EE 37 Activation COdE EE 38 PAULO ANSWEF eege 39 Call PORW ANIC EE 40 IR re e 43 call Ee EE 44 Call PICKUP EE 46 Caller ID COnM Ol EE 48 Call Waiting RECEIVING i65c5 i522 onvaraesoccanssaanauccdenlskl vest esyushiaceecaseastebstonaadeneiiidnauenes 49 Camp On CallBack detec acer oprarrapsenncansamieencdnntsdsessepenayusttacneaasaassnbetoaaddevald Lins eese 50 Cancellation Code sass scents tan rrap EERE E e ede aaan aa PENEAN En ERER TEROELE EREE 54 Conference Multi Party Calls REENEN 55 Conference Calls Meet Me AANEREN 56 Conference Calls N Way Conference EEN 58 Deflect Diver Call eene 59 Table of Contents TOC 3 T200M Series User Guide Coral Sea Softswitch Do Not Disturb EI Te EE 60 Seele Te RE EE 61 ale EE 62 OG I et Le EEN 63 Ee ee 64 Mes
43. l Ge Sl Jo O O O CONF REDIAL O Slo OOOV a ab He HEADSET MUTE SPKR O O OO0O wes o ij Si Programmable Keys Shift Left Shift Right Station Telephony Features 76 1200MSeries User Guide Coral Sea Softswitch Programming Feature Keys TEM Programmable Keys Form GD D GD ES Gd a GD a GD G a CD SHIFT left Shift right Station Telephony Features 77 T200M Series User Guide Coral Sea Softswitch Programming Feature Keys Programming Button Labeling The phone includes a removable vinyl overlay for the programmable buttons on the phone as well as on the TEM expansion module allowing you to label buttons The DESI Plus Labeling System is used to label the buttons on the phone DESI Plus is a user friendly and powerful telephone designation strip program which allows an office printer to quickly create labels custom designed for various phones The phone comes with a blank DESI label inserted beneath the vinyl overlay Additional blank DESI Labels may be purchased from your dealer in letter or A4 sized paper The sheets of peel off stickers are provided to label the phone buttons with names and phone numbers To choose the appropriate label sheet layout designated for the specific phone model see the table below Use DESI software downloaded from the manufacturer s site http www tadirantele com products_terminals asp or from the DESI site http
44. med DSS line key or LINE key and after hearing a dial tone begin dialing If your phone is defined as a Hot Station via your Coral Sea Softswitch portal or by your system administrator e Hot Station Immediate mode configured and enabled Lift the handset or press any button to be immediately connected to the predefined number or user e Hot Station Delay mode configured and enabled Press SPKR LINE or lift the handset You are connected to the predefined number or user after a system defined time out period Note that you can place a call using any of the above methods before the time out period is reached NOTE Ifyou receive an error message when attempting to connect see Appendix D Troubleshooting on page 96 at the end of this document The options available in each of the selected phone states are described on the following pages Making Internal Calls Upon Hearing Ringback TONG cccccccccccsscccssssceentactecessedeeesaeaveees page 27 Upon Hearing Reorder Tome cccccccccssccsccsscssscescssscessacceehvacceubvaeesne page 28 Upon Hearing BUSY TONG oo cccccccsscuwes ccntecesssserncesncdsevsnedurecbesceettecees page 29 e ER ows hdectcensnd cena AAR an celeste dha teaansaeasndereteadeeds page 30 Operating the Phone 25 T200M Series User Guide Coral Sea Softswitch Making Calls Making External Calls When Making External alse cc ccccccaccossusveccsesteseoeieaeennsetiecnseoeerss page 31 Upon Hearing Ringback Jone
45. module 2x 22 user programmable keys with removable faceplate Dial pad key pad Microphone Volume button 9 Fixed function keys Phone Overview 7 T200M Series User Guide Coral Sea Softswitch T208M and T208M BL with TEM Front View Input Output Ports and Switches These ports are located on the bottom of the phone see the figure on page 10 Component Description Reset Button Used to reset the phone to its factory set default values Caution Resetting the phone will erase all of the defined settings Link Activity Indicators Indicates whether there is LAN Intranet and or PC activity LAN Connector Socket Use this RJ 45 connector port to connect your phone to the LAN WAN PC Connector Socket Use this RJ 45 connector port when only one LAN WAN outlet is available in your immediate vicinity Connect your PC s LAN wire to this connection socket while the phone is connected to the LAN WAN Power Adapter Input Used to connect the AC power adapter to the phone to supply the required DC power when PoE is unavailable Note An AC power adapter supplying 5VDC 2A maximum is required It is not supplied with the phone and must be ordered from the manufacturer only The use of any other power adapter will void the warranty Power Source Selector available on some phones e Adapter Switch to this option when a power adapter is connected to the phone e PoE Power over Ethern
46. n answering the call you receive a dial tone Use the table below to record your Mobility numbers Mobility Number Call through Callback Station Telephony Features 66 T200M Series User Guide Coral Sea Softswitch Mobility Call through Callback To place a Call through Mobility call from an off site phone l be Place a call to your dedicated Mobility number NOTE If your ANI number is not recognized or you do not have a PIN code defined in the system you will hear an announcement indicating that you are not authorized to use this Mobility service Listen for dial tone Dial your PIN code if required by your authentication rules or if your phone does not present your ANI number NOTE Ifyou enter an invalid PIN code you will hear an announcement to enter the correct PIN code If you are not sure what your PIN code is contact your system administrator Press and then listen for dial tone Place a call to the required destination number NOTE If your destination is an external number it should be preceded by an external line access code Depending on your settings your off site phone ANI or alias is displayed to the party receiving the call Listen for the ringback tone Wait for an answer Once in an established Call through call you can activate one of the options described in the table on page 69 Station Telephony Features 67 T200M Series User Guide Coral Sea Softswitch M
47. ne is an off site phone the call automatically becomes an authorized mobility call In this case you can transfer the call to your internal Coral Sea Softswitch device see table on page 69 The following diagram illustrates how you can be reached on any of your phones Fe 799 Internal phone Che BH LA f alias You answer one of your phones Incoming call Coral Sea Softswitch External phones Cellular All your phones ring simultaneously or with preset ring delays Station Telephony Features 70 T200M Series User Guide Coral Sea Softswitch Mobility Reach Me Anywhere Mute Microphone During a conversation you may need to temporarily turn off the microphone on your telephone handset and speakerphone This will prevent the other party from hearing that portion of your conversation The Mute MUTE key is an on off switch and can be pressed as many times as necessary NOTE You can also program a MUTE button via your Coral Sea Softswitch portal The mute feature deactivates the microphone for your speakerphone and handset Press the toggle key again to reactivate the microphone To turn off the microphone during a call e Dress Mute MUTE or the preprogrammed MUTE button The party cannot hear your side of the conversation A bullet appears to the left of and MUTE LED is lit red To return to 2 way conversation e Press the lit e Mute MUTE Station Telephony Features 71 T200M Series User Guide Coral Sea So
48. ng an incoming call The programmed destination station displays your caller name or number as well as the incoming caller name or number on the top line of the display panel your caller name or DFLCT incoming caller name or gt Mute Aswr Dsct To activate during ringing 1 Press a preprogrammed DEFLECT CALL to XXXX key 2 The incoming call is diverted to the programmed destination the current call continues uninterrupted or the station remains idle NOTES e You can program a DEFLECT CALL button via your Coral Sea Softswitch portal You can program as many buttons as you want each with a different destination e Your station must be defined as multi appearance to be able to divert a new call while engaged in a previous one Station Telephony Features 59 T200M Series User Guide Coral Sea Softswitch Deflect Divert Call Do Not Disturb DND Use the Do Not Disturb feature to block incoming calls to your station Via your Coral Sea Softswitch portal you can configure all incoming calls to be forwarded to another number or user when your user presence is DND Similarly you can configure specific incoming calls to be forwarded rejected or accepted as well For more information refer to the Sea Softswitch Configuration Guide for End Users This feature is accessible via from idle When activated you are still able to make outgoing calls Calling parties will be disconnected after receiving a message on thei
49. o establish a 3 way call or press CONF The Conf with Caller Name or Number message is displayed 5 Repeat the above steps to add addtional parties to the conference call The Conf with Conference Bridge X message is displayed indicating the number of parties currently in the conference call NOTE A warning tone is heard by all participants every time a new party is added to the conference call Releasing the Last Conference Member from a 3 Way or N Way Conference During an established conference call any party can release the last ad hoc party to have joined the conference call The entire conference is released if there are less than two parties remaining in the conference The last ad hoc party to join cannot release him or herself e Press a preprogrammed Release Last Conference Member DSS button or press Rist NOTE The initiator cannot be released from the conference call Station Telephony Features 58 T200M Series User Guide Coral Sea Softswitch Conference Calls N Way Conference Deflect Divert Call This feature allows you to divert an incoming call while actively engaged in another call or while an idle station is ringing without answering it The call you are engaged in is not interrupted nor is the incoming caller aware of the diversion The destination can be any internal or external number This feature can be utilized only if you have a preprogrammed DEFLECT CALL button with a destination upon receivi
50. obility Call through Callback To place a Callback Mobility call from an off site phone l H z 9 Place a call to your dedicated Mobility number Listen for dial tone if your authentication rule requires a PIN code otherwise wait for ringback tone and proceed to Step 4 Dial your PIN code NOTE Ifyou enter an invalid PIN code you will hear an announcement to enter the correct PIN code If you are not sure what your PIN code is contact your system administrator Press The call is disconnected Wait for the system to call you back NOTE You can receive another call before the system calls you back in this case the system will continually attempt to establish the Callback call according to a pre defined Reattempt rule Answer the call from your Callback phone as defined by your system administrator Listen for the distinctive dial tone Place a call to the required destination number NOTE If your destination is an external number it should be preceded by an external line access code Depending on your settings your off site ANI or alias is displayed to the party receiving the call Listen for the ringback tone 10 Wait for an answer 11 Once in an established Callback call you can activate one of the options described in the table on page 69 Station Telephony Features 68 T200M Series User Guide Coral Sea Softswitch Mobility Call through Callback Options available while in an establis
51. oftswitch portal The programmable buttons may include either dial numbers or Coral Sea Softswitch feature activation codes The T207M T208M T207M NP and T208M BL phone includes four programmable buttons each with a green LED indicator The TEM expansion module may be attached to the phone and offers 44 additional programmable buttons The TEM consists of two columns of 11 programmable buttons each which are doubled by using the Shift Left key or Shift Right key For example the top right button may include content AAA while the same button when Shift Right precedes it may contain content BBB The same follows for the left sided buttons preceded by Shift Left To facilitate TEM button programming and labeling you can print out the form on page 77 Use the form to manually enter the corresponding TEM key names NOTE Since each TEM button can include two separate text entries one entry is activated when pressing the adjacent Shift key the text you enter closest to the button is the one that appears when the Shift key is not used Likewise the text furthest from the button is the one that appears when the Shift key is used Station Telephony Features 75 T200M Series User Guide Coral Sea Softswitch Programming Feature Keys Activating Programmable Keys on the TEM Expansion Module 2 Al B O O G O OOO l
52. onment from an external location enabling telecommuting without losing the benefits of the Coral Sea Softswitch rich features The benefits you receive from working with the phone will become an invaluable part of your work environment While the technology employed in the phone is state of the art using the telephone is simple and straightforward You will immediately appreciate the easy to reach soft keys Depending on the state of the telephone the display automatically changes to provide you with the appropriate options Many of the feature options which have been assigned during initial installation are provided on an extension station basis Feature allocation may also be redefined to suit changing working stations or adapted to your individual requirements by your system administrator Not every feature in this guide may have been installed in your system or at your extension Check with your system administrator for a list of the specific features installed In addition some user settings and features such as user programmable keys are configurable via your Coral Sea Softswitch portal To learn more about using this portal refer to the Coral Sea Softswitch Configuration Guide for End Users This User Guide provides a full description of the capabilities and operation of the T207M T208M T207M NP T208M BL terminals The main section of this guide is organized according to Station Features The appendices located at the end of this
53. page 32 Receiving and Answering Cales page 33 Operating the Phone 26 T200M Series User Guide Coral Sea Softswitch Making Calls Making Internal Calls Upon Hearing Ringback Tone After dialing an internal destination number the following features appear on your phone display when you hear a ringback tone Wait for answer or press the nearby soft key to activate the required feature See page 19 for further details INTERNAL called number or name gt CmpI Mute Dsct Camp On also known as Call Back When a station does not answer you may request that the system automatically call you back when the required destination number is available See Camp On Call Back on page 50 or MUTE Mute can be activated during ringback so that when the call is answered your side of the conversation is muted and the called party will not hear you When this feature is activated by the or MUTE on off toggle switch a bullet appears to the left of and MUTE LED is lit red The mute feature deactivates the microphone for your speakerphone and handset and silences the ringer Press the toggle key again to reactivate the microphone see Mute Microphone on page 71 Disconnect Use this feature to reject the call Operating the Phone 27 T200M Series User Guide Coral Sea Softswitch Making Internal Calls Upon Hearing Reorder Tone After dialing an internal station that is idle but has been set to Do Not Disturb the following messa
54. phone Redialing is activated by pressing from idle state NOTE You can also program a REDIAL button via your Coral Sea Softswitch portal 08 30 t gt call 08 Jul 2007 Company xyz Station No Fwd Display Name Rail cmon NOTE You can also activate the Redial feature by pressing the fixed REDIAL key or the asterisk key from the dial pad Station Telephony Features Redial Last Number 80 T200M Series User Guide Coral Sea Softswitch Speed Dialing Private Library You may program your phone with your own private Speed Dial directory which can be used to speed dial long numbers NOTE You can program speed dial numbers as programmable buttons via your Coral Sea Softswitch portal Station Telephony Features 81 T200M Series User Guide Coral Sea Softswitch Speed Dialing Private Library Transfer Xfer You can transfer both internal and external calls to other users within your system or outside it Transfer routes a call you received to an idle station It can also link a call you held to other ports A call can be screened or unscreened e Screened Transfer Consultation Transfer You may announce the call before transferring e Unscreened Transfer Direct transfer Blind transfer Unsupervised transfer or Cold transfer You may transfer the call without a prior announcement or without notifying the recipient Transferring an established call 1 During a call press or XFERor p
55. r display panel indicating that your presence is DND see Upon Hearing Reorder Tone on page 28 for more details To set your phone to Do Not Disturb 1 Press DND The DND OFF ACTIVATE message is displayed Alternatively you can also dial the DND feature code 145 2 Press cv The ACTION SUCCEEDED message is displayed to inform you that Do Not Disturb has been activated When the feature is activated a bullet appears next to and a DND message appears on the top line to remind you that the feature is activated 08 30 08 Jul 2007 Company xyz Station No Display Name te Pcup ACL AuA To cancel Do Not Disturb 1 Press eDND The DND ON ACTIVATE message is displayed Alternatively you can also dial the DND feature code default code 145 2 Press Deac The ACTION SUCCEEDED message is displayed to inform you that Do Not Disturb has been deactivated Station Telephony Features 60 T200M Series User Guide Coral Sea Softswitch Do Not Disturb DND Emergency Calls The Coral Sea Softswitch provides basic support of Enhanced 911 If the need arises you can make emergency calls from your phone Depending on system configuration you are connected to your local or public emergency center To make an emergency call 1 Dial your country s emergency number with or without your company s outside line access code For example in the United States dial 911 or 9911 if your outside line access code
56. rator to define your own Pickup Group To answer another ringing phone in your system 1 Press and then or dial the Direct Call Pickup code default code 77 The DIRECT PICKUP message is displayed 2 Listen for the dial tone Dial the number of the ringing phone or bell 4 Answer the call LA Station Telephony Features 46 T200M Series User Guide Coral Sea Softswitch Call Pickup To answer an incoming call within your pickup group 1 Press and then or dial the Group Call Pickup code default code 76 The ANSWER GROUP PICKUP message is displayed 2 Answer the call Station Telephony Features 47 T200M Series User Guide Coral Sea Softswitch Call Pickup Caller ID Control This feature allows you from idle to show or hide your phone number on the display of the called external party as well as internal party depending on system wide settings Your telephone is pre set in the system to either restrict or display for all calls Use this feature to override this setting on a per call basis if permitted by your system administrator To dial using Caller ID Control 1 Dial the required Caller ID Control feature code show default 14440 hide default 14441 or press a preprogrammed Restrict Allow Identification DSS button The Id RESTRICTED message is displayed 2 Dial the number of the call destination Station Telephony Features 48 T200M Series User Guide Coral Sea Softswitch Caller ID Control
57. receive calls however the endpoint must first be associated with a specific user Extension Each Coral Sea Softswitch internal telephone is called a station or an extension External Call A call to or from a device located outside a local network Depending on the context the local network could be an organization s PBX network an area within a country a cellular network and so on Appendix A Glossary 90 T200M Series User Guide Coral Sea Softswitch Term Description Hot Station A telephone that automatically dials to a specified number when the handset is lifted or a button is pressed The routing can take place immediately upon off hook or after a programmable delay to allow the user to start dialing Idle A station or extension that is not ringing or busy therefore available for use Incoming Call Routing The way incoming calls are forwarded or rejected Incoming calls can be rejected or routed to different destinations depending on user availability caller and call time Internal Call A call to or from a device within a local network Off Hook Lifting the telephone handset from its cradle has the same effect as pressing a preprogrammed LINE or SPKR key but automatically inhibits the Speakerphone facility Off hook provides the dial tone which then enables you to dial or activate a feature On Hook Replacing the telephone handset on its cradle has the same effect as p
58. rer s standard limited warranty stated in its sales contract or order confirmation form is the only warranty offered by the Manufacturer in relation thereto This document may contain flaws omissions or typesetting errors no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer s sales contract or order confirmation Information contained herein is periodically updated and changes will be incorporated into subsequent editions If you have encountered an error please notify the Manufacturer All specifications are subject to change without prior notice Copyright by TADIRAN TELECOM LTD 2007 2008 All rights reserved worldwide The Coral is Protected by U S Patents 6 594 255 6 598 098 6 608 895 6 615 404 All trademarks contained herein are the property of their respective holders Table of Contents Idee UE HON EE 1 Ree 2 Related DOCUMENAL ON EE 3 PHONG Elei geeeddeg eege 4 T207M and T207MI NP Front View 4 T207M and T207M NP with TEM Front View 5 T208M and T208M BL Front View 6 T208M and T208M BL with TEM Front View 7 Input Output Ports and Gwitches AAA 8 PE CONMCCTON EE Ee 9 Bottom and Side TTT 10 Component Rtl ere E 11 Desk Elevation Installation vicscccccsssasseceianaanmccerntnany cae cpooneaaeseee teenie eneeedens 13 Wall Oe IG EEN 14 Using the Display Panel E 15 Table of Contents TOC 1 T200M Series User Guide Coral Sea Softsw
59. ress a preprogrammed Flash Xfer DSS button The original party is placed on hold 2 Listen for the dial tone 3 Dial the third party destination number NOTE Ifyou do not dial the third party within a predefined time you are reconnected to the original party 4 Choose one of the following options e Wait for an answer to announce the call and disconnect screened transfer or press rns NOTE Alternatively once the second party answers your call you can choose one of the following to establish a 3 way call 5 or press CONF See Transfer 3 Way Conference on page 84 for details OR e Disconnect to automatically transfer the call unscreened transfer Station Telephony Features 82 T200M Series User Guide Coral Sea Softswitch Transfer Xfer Transferring a held call Use transfer of a held call to connect an incoming call to the held party such as when you have to locate someone for a caller 1 Press itnsjor XFER While the party is being held dial a destination number 2 Press the flashing DSS key associated with the held call 3 Press SPKR or hang up to transfer the call Alternatively to add the caller to a 3 way conversation call press Conf For more information about conference calls see Conference Multi Party Calls on page 55 Station Telephony Features 83 T200M Series User Guide Coral Sea Softswitch Transfer Xfer Transfer 3 Way Conference During a call you can use this feature to a
60. ressing the SPKR key Outgoing Call Routing A set of parameters and rules that define the way outgoing calls are routed Outside Line Access Code A series of digits which must be dialed or keyed in order to gain access to a trunk or trunk group default 9 Port Provides access to a device station or trunk from within the system Recall Automatic The call that you have transferred to another extension that is busy or that does not answer or that you have put on hold which has returned to you after a predetermined time out period Soft Key For a telephone with a display panel a key at the bottom of the panel used to directly activate the currently displayed feature Station Each Coral Sea Softswitch internal telephone is called a station or an extension System defined Ask your system administrator for these values 91 T200M Series User Guide Coral Sea Softswitch Appendix A Glossary Term Description Telephony Features The phone is part of the Coral Sea Softswitch family of telephones that have access to a rich array of telephony features that are user activated The features supplied by the Sea Softswitch system appear in thephone display whenever the phone is engaged TEM Programmable expansion module for the T207M T208M T207S and T208S series telephone sets Each module provides an additional 22 x2 programmable buttons Time Out A predetermine
61. ringing before answering so that when the call is answered your side of the conversation is muted and the caller will not hear you When this feature is activated by the or MUTE on off toggle switch a bullet appears to the left of and MUTE LED is lit red The mute feature deactivates the microphone for your speakerphone and handset and silences the ringer Press the toggle key again to reactivate the microphone Answer Use this feature to answer the call Disconnect Use this feature to reject the call Tip See Deflect Divert Call on page 59 Deflect is used to divert an incoming call to another number Press a preprogrammed DEFLECT CALL to XXXX key Operating the Phone 33 T200M Series User Guide Coral Sea Softswitch Receiving and Answering Calls During Idle The following telephony features appear by default on the third line of your phone display during idle Alternatively they can be reached by pressing and holding for at least three seconds OK until the Main Main appears and then choosing Features NOTE Features and their locations in the idle state may be redefined to suit changing working stations or adapted to your individual requirements by your system administrator Not every feature in this guide may have been installed in your system or at your extension Check with your system administrator for a list of the specific features installed 08 30 4 gt call 08 Jul 2007 Company xyz Display Name Stat
62. s as each system is customized during installation While the sounds of the tones themselves are not described their general use is discussed below In order to familiarize yourself with these tones try accessing various features and listen to the resultant tone signals The most frequently heard tones are Tone Description Busy Tone Tone heard when the destination you have dialed is busy Call Waiting Tone Tone heard at your station while engaged on a call or activating a feature indicating that another call is waiting to be answered this appears only when multi appearance is defined for your station Confirmation Tone Tone heard indicating that the telephony feature has been activated or deactivated Dial Tone Tone heard after off hooking lifting your handset from idle Key Click When defined for the phone a tone heard when pressing any key on the dial pad Reorder Tone You hear this tone at your phone if e You try to access a denied feature or misdial e You have stayed off hook for too long before dialing e The station you have called does not answer within the predetermined interval e The station you have called is in Do Not Disturb status Ringback Tone Tone is heard when the destination you have dialed is ringing Appendix B Tones 93 T200M Series User Guide Coral Sea Softswitch Tone Description Second Ringback Tick Tone that the calling party hears indicating
63. s are programmed during installation and are the same for each keyset system wide These fixed system keys cannot be programmed from the telephone The nine fixed keys features are 1 f D I d 1 1 l i i DP HOLD gt amp gt d I 1 0 8 0O i I d e _ lt et KEE He Bete eee eed 1 ixed Keys Feature Description d MSG For future use Ge CONE Used for 3 Way Conference Call See Transfer 3 Way Conference on page 84 lt a DIR For future use Pa HEADSET For future use Operating the Phone 20 T200M Series User Guide Coral Sea Softswitch Using the Fixed Function Keys Feature Description XFER Used to transfer a call When using Transfer a dial tone is heard enabling you to transfer the call Transfer puts the second party on Hold and the held party hears either music or a tick tone as defined system wide See Transfer Xfer on page 82 SG REDIAL Used to redial the last number most recent number dialed from this phone See Redial Last Number on page 80 HOLD The Hold key is used for placing a party on Hold while another call is made or received The held party can hear one of the following music ring back tone busy tone or no sound at all as defined system wide See Hold on page 62 CH MUTE Used to activate deactivate the voice transmit from this phone A red LED indica
64. sages Voice EE 65 Mobility Call through Callback cccccccceccseeeeeeeeeeeeeaeeeeeeeeseeeeeeeeeeeseaaeeeeeeseeaes 66 Mobility Reach Me Anywhere AANEREN 70 Mute A Meel el 71 e ET 72 Programming Feature KEY Sixx ccccrscssnscscaessees toneenadsdsenayeeeietweeherosestassebeteeeddasniseinarbays 75 Programming Button Labeling ME 78 Redial Last NUMPG NEE 80 Speed Dialing Private Library sscccaisssicccesssneterreoeeetmiieeieenondh ana nebsacrwrncectenbens 81 Transfer E GE 82 Table of Contents TOC 4 T200M Series User Guide Coral Sea Softswitch EE 85 User Definitions Menu RE 86 System Definitions On EEN 89 Appendix A Glossary EE 90 App ndix B TOM OS E 93 Appendix C LED Indications Programmable KeyS cccceeesseeeeeeeeeeeeeeeeeeeeeeeees 95 Appendix D Troubleshooting ncisncsccits cc cpecewcsas gege gd 96 Index Soft Keys and Feature Codes 0 cccccccesseeeeeeeeeeeeeeseeeeeeeeeneeeeeesenaeeeeeeeseeneneeees 99 Table of Contents TOC 5 T200M Series User Guide Coral Sea Softswitch Introduction The T207M T208M T207M NP and T208M BL or Terminal with soft keys is a fully functional keyset that meets all your telephony and office needs It combines the ability to communicate with the IP world with the solid dependability and high level of functionality available from the Coral Sea Softswitch It can be used in a typical office environment or can connect to the Coral Sea Softswitch via the IP envir
65. t of all camp on destinations 3 4 Choose to cancel Camp On The ACTION SUCCEEDED message is displayed to inform you that you are no longer Press CmOn Use the Up Down keys to scroll through the list of camp on destinations and select a destination camped on Station Telephony Features 52 T200M Series User Guide Coral Sea Softswitch Camp On Call Back NOTE All numbers in the Camp On list are automatically deleted when you logoff the Coral Sea Softswitch If a camped on party logs off that number is also removed from your Camp On list Station Telephony Features 53 T200M Series User Guide Coral Sea Softswitch Camp On Call Back Cancellation Code Use the Cancellation code default code 10 as required when programming features The following symbol in this guide indicates a cancellation code x See your system administrator as to which cancellation code is used in your system The cancellation code can be entered by dialing or programming a key with the code or adding the code to the program of a feature key Station Telephony Features 54 T200M Series User Guide Coral Sea Softswitch Cancellation Code Conference Multi Party Calls Conference calls allow several users to carry on a multi party conversation Use the following guide to navigate through this section Conference Calls Meet Me ccccccccssscsccssncsscssnctseentcaseeancettenteateees page 56 Conference Calls N Way Conference
66. tes that the Mute feature in on see on page 65 pai SPKR The Speaker key is used to converse hands free When conversing through the speaker voice volume can be adjusted Volume of call monitoring paging etc can also be adjusted by using the volume control key A green LED is associated to indicate its status You can program additional SPKR keys via your Coral Sea Softswitch portal See page 22 and page 23 Operating the Phone 21 T200M Series User Guide Coral Sea Softswitch Using the Fixed Function Keys Using the Speakerphone The phone is equipped with a speaker so that it can operate as a speakerphone This enables you to converse without lifting the handset Pressing the speakerphone SPKR key automatically switches on the microphone and speaker All dialing or conversation is automatically hands free the handset remains on the cradle Hands Free Conversation With handset on cradle When the handset is on the cradle and SPKR flashes you can speak hands free by pressing the flashing SPKR key or by using one of the methods described in Making Calls on page 25 Switchover from speakerphone to handset When you are using the speakerphone and want to use the handset for private conversation lift the handset The SPKR key LED will go off Switchover from handset to speakerphone When you are using the handset and want to use the speakerphone first press SPKR When the SPKR key LED is lit replace the han
67. trunk until released by the system Station Telephony Features 39 T200M Series User Guide Coral Sea Softswitch Auto Answer Call Forwarding Calls arriving at your station can be forwarded to ring at various destinations depending on the state of the terminal all busy no answer Call Forwarding can also be configured for when your user presence is Logged Off and DND via your Coral Sea Softswitch portal In addition you can configure Call Forwarding to reject or forward calls from specific phones via your Coral Sea Softswitch portal NOTE A bullet appears next to any active forwarding feature on the Forwarding Options screen Page 2 below and an additional bullet appears next to on the idle screen Page 1 below Forwarding options are accessed by pressing from idle state Page 1 08 30 08 Jul 2007 Company xyz Station No Display Name gt calL Fwd Rdil cmon Page 2 08 30 08 Jul 2007 Company xyz Station No Display Name gt FwAl FwBs eFwNa ESC FwAl Forward All Forwards your incoming calls to another destination You can still place outgoing calls from your terminal If is activated a FWD message appears on the top line to remind you that this feature has been activated at your station Station Telephony Features 40 T200M Series User Guide Coral Sea Softswitch Call Forwarding Forward Busy Forwards your incoming calls to another destination when your terminal is busy NOTE For the For
68. u The Sysdef function is primarily used for setting various operating parameters for your phone by your system administrator or qualified technician These options are set with their factory default values but may be edited as required To access the setup options press and hold OK until the Main Menu appears see page 34 and then choose Sysdef the Sysdef menu options appear on the display panel CAUTION A password is required as a reminder that these parameters are sensitive and affect the operation of your phone This section provides a brief overview of the options available from the Sysdef menu Changing your phone s setup configuration could cause your phone to malfunction For a detailed explanation of the Sysdef menu system administrators can refer to the T207M T208M T207M NP and T208M BL Installation manual The Sysdef menu consists of the following menus and options Menus Options Information Used to view current IP addresses and parameters for your phone IP e Used to enter edit IP addresses and parameters for your phone Parameters Operating e Survivability Enable the system survivability feature for the phone Mode e Zip Tone Configure the phone to work in Zip Tone mode Diagnostics Packets Lost Displays the amount of packets lost in percentage since the last connection e Average Delay Displays the average delay statistic since the last connection e Jitter Displays packets lost sinc
69. ure to reject the call Hold places the active call on hold See Hold on page 62 or MUTE Mute can be activated during a conversation to mute your side of the conversation handset and speaker phone When this feature is activated by the or MUTE on off toggle switch a bullet appears to the left of and MUTE LED is lit red The mute feature deactivates the microphone for your speakerphone and handset Press the toggle key again to reactivate the microphone See Mute Microphone on page 71 Operating the Phone 30 T200M Series User Guide Coral Sea Softswitch Making Internal Calls Making External Calls When Making External Calls Dial the external destination number NOTE In some systems an outside dial tone must be heard before dialing can begin default outside line access code 9 Operating the Phone 31 T200M Series User Guide Coral Sea Softswitch Making External Calls Upon Hearing Ringback Tone After dialing an external destination number the following features appear on your phone display when you hear the ringback tone Wait for an answer or press one of the soft keys to activate the required feature NOTE The availability of some of the soft keys depends on the infrastructure on the external side Answer outside telephone number gt Dsct Hold Trns conf or Transfer Flash passes your call to another destination Pressing or places the called party on Hold Dial a number internal or external
70. use internal and external calls 3 Press Edit 4 Choose the required ring type 5 Press Esc Tone Type Used to change the call progress To change the tone type tone plan dial tone busy tone 1 Choose Tone Type etc of your phone to match the 2 Press Edi local standard 3 Choose the required country s tone type 4 Press Esc Key Click Used to turn the short beep To turn key click on off sound heard when pressing key 1 Choose Key Click pad buttons on or off 2 Press Edit 3 Choose to turn key click on or No to turn it off 4 Press Esc Setup 87 T200M Series User Guide Coral Sea Softswitch User Definitions Menu Setup Description Method Option Time You can adjust the GMT time To adjust the GMT time zone Zone zone for your phone if it is 1 Choose Time Zone different from the time zone 2 Press Edit defined for the Coral system 3 Choose the required time zone Adjust your phone s time zone 4 Press Esc settings if you use time related Coral features such as the Call Log feature In these cases the phone clock is automatically adjusted to follow the localized time definitions Software Software Version is used to To view your phone s software version Version view your phone s version 1 Press Software Version 2 Press Esc Setup 88 T200M Series User Guide Coral Sea Softswitch User Definitions Menu System Definitions Men
71. ward Busy feature to function properly Call Waiting must not be activated For more information see your system administrator Forward No Answer Forwards your incoming calls to another destination when you do not answer within a system defined number of seconds NOTE You can edit the number of seconds via your Coral Sea Softswitch portal Operating Call Forward 1 Choose the required forwarding option FwAl FwBs FwNal NOTE The Forward On Logoff does not have a dedicated soft key For instructions on operating this feature see below 2 Listen for the dial tone 3 To set Call Forward dial the destination number OR To cancel Call Forward choose CNCL OR To change the Call Forward destination dial the new destination number 4 Listen for confirmation tone The ACTION SUCCEEDED message is displayed To set the call forward number for when you are logged off the system 1 Dial the Call Forward On Loggoff feature code contact your system administrator for the code used in your system 2 Listen for the dial tone 3 Dial the destination number where calls are to be forwarded when you are in a logged off state 4 Listen for the confirmation tone The ACTION SUCCEEDED message is displayed Station Telephony Features 41 T200M Series User Guide Coral Sea Softswitch Call Forwarding Canceling a number from the Forward list 1 Press Fwd 2 Choose the required forwarding option FwAll FwBs FwNal
72. y NOTE The following pages list the features that are available on your phone Not every feature in this guide may have been installed in your system or at your station extension Check with your system administrator for a list of the specific features installed Station Telephony Features 37 T200M Series User Guide Coral Sea Softswitch Overview Activation Code Use the Activation code default code 11 as required when programming features The following symbol in this guide indicates an activation code v See your system administrator as to which activation code is used in your system The activation code can be entered by dialing or programming a key with the code or adding the code to the program of a feature key Station Telephony Features 38 T200M Series User Guide Coral Sea Softswitch Activation Code Auto Answer Auto Answer activates your phone to immediately answer all incoming calls automatically via the speakerphone without first hearing the ring tone To set your phone to Auto Answer 1 Dial the Auto Answer feature code default code 138 2 Press or press if you want to cancel Auto Answer The ACTION SUCCEEDED message is displayed to inform you that Auto Answer has been activated CAUTION Oo Leaving your workstation while Auto Answer is activated will cause your station to answer an incoming call All conversations in the room can be heard A trunk call trapped in Auto Answer could lock up the
73. ying DNS server For keysets with static IP addresses indicates e Primary DNS server address has been defined in the phone e No Call Agent IP address has been defined in the phone Notify your system administrator Appendix D Troubleshooting 97 T200M Series User Guide Coral Sea Softswitch Failure Message Problem Solution Action UNREGISTERED MAC The MAC address is not registered in the Coral Sea Take note of the MAC address that is Softswitch system displayed on the phone and forward it to your system administrator The MAC address can be found on the bottom of the phone on the packaging box or by selecting gt IP Params gt Static gt Self MAC Adr XXXX is not The number or user you called is currently not logged Hang up and try again later active into the Coral Sea Softswitch system Appendix D Troubleshooting 98 T200M Series User Guide Coral Sea Softswitch Index Soft Keys and Feature Codes This appendix details the rich array of options available on your phone Features are accessed by use of the context sensitive soft keys Some features can also be operated by using their dial codes Soft Key These are the soft key options that appear on the bottom line of the display area of your phone This column is arranged in alphabetical order Source This is the route taken using the soft keys to reach this soft key message e Feat corresponds to

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