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User guide: Dialog 3213

1. Please ask your system administrator or contact our service center for more information BusinessPhone Executive Telephone Index Abbreviated numbers 43 Common 43 Dial by name 45 Directory 46 Individual 43 Account number 59 Alarm interface unit 76 Answer a second call 9 Answer an incoming call from an ISDN line 71 Answer calls 8 Answer on another extension 9 Audible adjustments 87 Automated attendant 60 Automatic call back 13 Background music 61 Block extension 66 Busy extension 14 Bypass blocked extension 68 Bypass call forwarding 26 Call forwarding 20 Bypass 26 Fixed diversion 21 Follow me 25 Individual diversion 23 Call metering 47 Cost indication 47 Cost of the last call 48 Printout 51 Read cost counters 48 System check 53 Camp on 14 Change information 30 Check and store received messages 35 Check sent messages 34 BusinessPhone Executive Telephone Index Common abbreviated numbers 43 Common bell 56 Common hold 19 Common mailbox system 40 Conference 18 Conference unit 76 Conversation recording 38 Cost indication 47 Cost of the last call 48 Counter 48 Description 6 Dial by name 45 Dictaphone function 37 Direct Inward System Access DISA 64 Display info 84 Diversion on busy 20 Diversion on no reply 20 Doorlock 62 Doorphone 62 During calls 15 Conference 18 Handsfree 15 Inquiry 16 Loudspeaker 15 Mute 16 Park call 19 Refer back 17 Transfer 17 Enter information 27 Expansion key panel 76
2. Press Press see display and enter the extension number Press see display Select message type see display Note After sending you can repeat to other extensions You can also change the sending extension number if you want the message to be sent from someone else if this function is allowed Please ask your system administrator if you require this function BusinessPhone Executive Telephone Internal Messages During an unanswered call When you call an extension and receive busy tone or get no answer you can send a call back voice or text message Message C D Press Select message type see display Note After sending you can repeat to other extensions Call back Press to send a call me message see display Voice OLTE Press to send a voice message see display Use the menu keys to record your message and send it see display Text Press to send a text message see display Only possible to display phones See section Write text BusinessPhone Executive Telephone 33 Internal Messages 34 Message D Check sent messages You can check messages that you have sent for instance if you want to erase a message You can also check messages received at other extensions if this is allowed Press Press see display Own messages Press to check your own messages see display Enter the receiving extension number You can check and erase th
3. Executive Telephone 65 Group Facilities Paging C_D Paging DP AJOA 56 Loudspeaker paging You can page all extensions in a group and give a voice message Press pre programmed All extensions in a group are called Press again and hold the key pre programmed Give the voice message and then release the key Now you can wait for answer or terminate If you do not get an answer within 30 seconds the paging function will be terminated automatically Answer paging A short signal and a flashing Paging key will inform you when a loudspeaker paging is received Press pre programmed An internal call is established with the paging party Common bell The common bell facility allows all extensions of the system operator included to pick up the call from an extension that has been predefined as a common bell extension Dial the common bell pick up code Please ask your system administrator for the common bell pick up code You will immediately be connected with the calling party If two or more extensions simultaneously attempt to answer a call from the common bell extension only the first extension will pick it up The other extensions will receive the number unobtainable tone and their displays will show the message No call waiting at common bell This will also happen if you dial the common bell pick up code and there are no calls waiting at the common bell extension Note You
4. Press Dial your extension number Press Dial tone You can make one call from the blocked extension BusinessPhone Executive Telephone Least Cost Routing Least Cost Routing Least Cost Routing LCR automatically selects the cheapest way to establish the connection to the desired external number Please ask your system administrator if this function is installed in your system If the extension has been configured to use LCR each external call will be analysed and the cheapest way will be selected Use least cost routing 000 gee Dial the digit s for external call access and the external number The usual way of making an outgoing external call Calling least cost routing If LCR has been installed in your system but your extension is not configured to use it automatically you also have the opportunity to get the cheapest connection by dialling the LCR code before you dial an external number O O O Dial the LCR code Please ask your system administrator for the LCR code O00 P Dial the digit s for external call access and the external number Note You can also program the LCR code on a function key BusinessPhone Executive Telephone 69 ISDN Facilities 70 ISDN Facilities This chapter is only relevant when your system is connected to a digital trunk line ISDN trunk line It provides a general view of all the Supplementary services available from the public net which are sup
5. D Line2 D Inquiry D Audible Adjustments Scroll within the melody Press to move the cursor within the melody Hold the key to move to the beginning or the end Erase note or melody Press to erase the note to the left of the cursor Press and hold to erase the whole melody Store the melody Press the flashing line key Press to exit program mode You enter melody mode Press to activate deactivate the programmed melody for internal calls or Press to activate deactivate the programmed melody for external calls or Press to activate deactivate the programmed melody for call back calls Press to exit melody mode BusinessPhone Executive Telephone 91 Tones and Signals Dial tone System ready to accept digits Special dial tone System ready to accept digits active diversion on telephone Ringing tone Ringing signal to called party Special ringing tone Ringing signal to line 2 Busy tone Called party is busy Number unobtainable tone Called number not accessible or vacant Blocking tone Call cannot be executed due to congestion or called party blocked Verification tone Verification that ordered function is accessed Intrusion tone Sent to all parties during intrusion Conference tone Sent to all participants in a conference 92 Tones and Signals Tones Tones are audible in the handset Les repeated after 4 s e repeated after 4 s l
6. which means that they are programmed and used by each extension separately 82 numbers See section Abbreviated numbers Account Number To place costs for external calls on a selected account number up to 15 digits See section Other useful facilities Automated attendant A facility which sends voice instructions to internal and external callers providing all options which can be chosen Voice instructions lead the caller to the desired destination See section Other useful facilities Call back An indication to a busy extension to inform the person that you want to speak to him her See sections Internal messages and Outgoing calls Camp on To place queue a call to a busy extension See section Outgoing calls Counter The counter keeps track of the time and cost of your calls See section Call metering BusinessPhone Executive Telephone Glossary Dial by name Initiation of a call by operating a single key Internal numbers or common abbreviated numbers can be stored on each extension See section Abbreviated numbers Directory number Numbers with 1 8 digits which are assigned to extensions or external lines or as common abbreviated numbers Direct Inward System Access DISA If you are working externally the DISA function enables you to make external calls long distance via the company PBX You only pay for the call to your company See section
7. BusinessPhone Executive Telephone Ta ISDN Facilities 74 ISDN caller list This function will insure that you will not miss any incoming calls by storing unanswered ISDN calls on your telephone e g if you do not answer or your telephone is busy Via your telephone you can See the number of unanswered calls Call the stored numbers in the caller list Scroll through the caller list See the time and date of the arrived calls Erase calls from the list The number of calls in the list are indicated on your display e g 10 CALLS indicates that 10 calls are stored in the list pr pe et Ba Spe cesta eae A leet E G Eppe pap Lpi CMP ETEITR Rime BPE EBs Bases Bs wneo fase fH EEE EBs E s Retrieve calls To see the first entry in the caller list Press see display The display shows the following information e g CALL 1 10 indicates the first of the 10 stored calls in the list Note f you do not react within 30 seconds the display is returned to idle state If you want to leave the function before the timeout press the Clear key Press to scroll through the list see display Press to call the selected number see display When the call is successful the number is automatically removed from the caller list The system automatically adds the digit s for external call access Note f digit s for external call access has not been defined for your caller list contact your system adminis
8. Common abbreviated numbers External numbers are stored centrally in your BusinessPhone system Common abbreviated numbers can be dialled from every extension that has the authority to do so O C C Dial the common abbreviated number Please refer to your telephone directory Individual abbreviated numbers You can program and activate your most frequently used external numbers on the 2nd layer of a programmable key This procedure can also be used if you want to program a function that is activated deactivated via a dial code 2nd D Press Thomas P D Press to make a call or activate a dial code pre programmed BusinessPhone Executive Telephone 43 Abbreviated Numbers 44 000 000 000 Program individual abbreviated number How to program external numbers or dial codes on the keys A to N on the telephone and A to Q on the key panel Press see display Press see display Press a programmable key Dial the digit s for external call access and dial the number Which digit to press for external call access depends on the configu ration of the system The number can consist of up to 24 digits or Dial a code Press to store the number or the code see display Press to finish programming Note The qual function keys allow individual abbreviated numbers and other functions e g dial by name to be combined on the same keys You can remove the transparent cover in order to write the
9. Reference Guide Inquiry Call 3rd party Line1 eN or Line2 p or Inquiry y c Gos Message D Ext No cai i i Select type Message e Select options in display 2nd Diversion D K4 ao 2nd D Diversion D New No 2nd D Diversion D 2nd Diversion xXx 21X Own No New No H 2 1X Own No Xx 60X Ex No 2 2 Line access code External No H22H 22X Ericsson communications solutions for enterprise networks combine and improve advanced ways of exchanging information via voice data video and evolving future media This requires a true understanding of how businesses and professionals interact an understanding that goes far beyond meeting just the technological requirements Our customers include owners of small to large enterprise networks local as well as multinational We also offer solutions for Internet service providers We deliver quality of service over converged networks We provide staff with full onsite and offsite mobility Ericsson Austria AG All rights reserved For questions regarding the product please contact your Ericsson Enterprise Certified Sales Partner Also visit us on www ericsson com enterprise We integrate computer and telephony applications on the desktop We enable coordination of all business interactions over the media of choice In essence we help businesses forge enduring relationships with custom
10. criminally prosecuted Neither the manufacturer nor the dealer of this product is responsible for the abuse of this feature by the user or for any damages caused thereby BusinessPhone Executive Telephone Mailbox System Mailbox System While you are away from the office callers can leave messages in your individual or in a common mailbox You are also able to record your personal greeting see section Personal greeting The difference between your individual mailbox and a common one is that a common mailbox can be used for more than one user Individual mailbox system Callers are able to leave messages in your individual mailbox Activate Divert your extension to the mailbox system K D 2nd D Press Diversion C D Press O O O Dial the number to the mailbox system Please ask the system administrator for your defined mailbox number 2nd D Press Diversion p Press C CoD Press to finish the procedure When the diversion to your mailbox is activated the Diversion lamp shows steady light BusinessPhone Executive Telephone 39 Mailbox System 2nd CD Diversion D i Message D O00 000 000 OOOO a LOD 2nd D 40 Diversion ec D Deactivate Press Press Retrieve messages internally When a new message is received the message lamp flashes rapidly Press to retrieve a message See section Check and store received messages Retrieve message
11. display New heard read or stored Select message type see display Note f only one message type is available call back voice or text messages this step is excluded Use the menu keys to check the message see display Voice messages will be heard via the speaker or the handset Call me messages will call the sender automatically Text messages are read in the display Select options below Press to check the next message see display Press to erase the message see display Press to store the message see display Up to 20 messages can be stored Call back messages cannot be stored Press to finish the procedure BusinessPhone Executive Telephone Internal Messages Dictaphone function If you want to record and retrieve personal voice messages you can use the dictaphone function A dictaphone message is treated as a normal message How to retrieve dictaphone messages see section Check and store received messages Record message To start the recording 58H Dial and record your message The maximum recording time is four minutes and 15 seconds Select options below Press to pause the recording see display Press to play back see display Press and speak to re record see display Press to stop the recording and save the message see display BusinessPhone Executive Telephone of Internal Messages Recording lt 38 Conversation recording The conversation recording f
12. have an ongoing conversation Press to switch the microphone on or off When the lamp lights the caller will not be able to hear the conversation in your room Inquiry During an ongoing conversation you like to make an inquiry to an internal or external party Press The first call is put on hold the lamp flashes slowly Call the third party When the third party answers you can switch between the calls create a conference and end one of the calls End inquiry Press to end the inquiry call The second call is disconnected Press to retake the first call Now you are connected to the first party BusinessPhone Executive Telephone Line1 D i Inquiry or Line2 X c Gos Inquiry lt P 0O00 000 During Calls Refer back You have an ongoing conversation on e g Line 2 and want to refer back to the parked call on Line 1 The lamp flashes at the parked call Press to park the second call First call is connected Press to park the first call Second call is connected Press to end the ongoing call Transfer You have an ongoing internal or external conversation and you want to transfer the ongoing call Press Call the third party You can transfer the call before answer or wait for answer Note Make sure that you are connected to the desired party Please read the notes and warnings in section Useful hints Press see display or Replace the handset The call is
13. names beside the keys Put the name referring to the individual abbreviated number in the field below the line to indicate that it is the secondary function BusinessPhone Executive Telephone Head Office lt 000 000 Abbreviated Numbers Dial by name You can program and activate directory numbers extensions and common abbreviated numbers on the programmable keys Press to make a call pre programmed Program dial by name How to program an internal directory number on a key A to N on the telephone and A to Q on the key panel Press see display Press see display Press a programmable key The pre programmed function will be shown in the display Press see display Note f programmed names already exist press backward or forward until the function Namecall is shown see display Press see display and dial the number You can use any directory number e g a common abbreviated number or a colleague s extension number Press see display Press to finish the procedure BusinessPhone Executive Telephone 45 Abbreviated Numbers 46 Integrated telephone directory You can search for all directory numbers and common abbreviated numbers in the integrated telephone directory Press see display The display shows You can choose between internal telephone directory that contains all directory numbers and external telephone directory that contains all common abbreviated numb
14. required data Press see display Continue with section select ringing character or CoA Press to finish programming After approximately 10 seconds the function key is active BusinessPhone Executive Telephone 81 Programming 82 204 Select ringing character Select ringing character 0 4 See section Function codes and required data Press see display Press to finish programming After approximately 10 seconds the function key is active Example Program supervision of extension 204 on key A with ringing character 1 For available function codes see section Function codes and required data Press see display Press see display Press the desired programmable key Press see display Press until supervision is shown see display Press see display Enter extension number Press see display Press to select ringing character Press see display Press to finish programming BusinessPhone Executive Telephone Programming Function codes and required data Programming Function Function Associated Ringing name name code number character Dial by name 10 Extension number Camp on 11 4 Automatic callback 11 5 Answer calls another extension 11 6 Radio paging 11 7 Intrusion 11 8 External line 12 Directory number of line 0 4 Supervision Tel attendance 18 Extension number 0 4 L Intercom line 14 Extension number 0 4 E F
15. shown in the display Internal callers receive the information on the display or as spoken information to callers without display phone External callers will be routed to the operator who also has access to your absent info Press to finish the procedure BusinessPhone Executive Telephone Information Pre defined texts example Vacation back June 27 Press see display Leino Select appropriate info using next info see display 0627 Enter month and day Press see display Information active Voice information Use the menu keys to record your voice info and activate it Internal callers will hear the information via the handset or the loudspeaker External callers will be routed to the operator who also has access to your absent info Note You can dial your own extension number if you want to check your information Goo Press to finish the procedure Free text Use the keypad to select characters and digits and the menu key to activate the information Only possible to display phones Note How to write text is described in section Write text Goo Press to finish the procedure BusinessPhone Executive Telephone 29 Information 30 and CD Info D Change information Press Press Erase Press see display Press to erase the information see display Change Press to leave another information see display or Press to activate deactivate information see d
16. to step through the faulty records see display Press to toggle between the indication in pulses or costs see display Press to reset the faulty record see display In this case no print out will be initiated to the connected printer Press to return to previous menu see display BusinessPhone Executive Telephone 63 Group Facilities 54 N External line 7 o External line a 000 000 000 Group Facilities When you are working together in a team the following group facilities can be very useful You can page your colleagues give them telephone attendance or pick up their incoming calls Key system With this function all or selected external lines are represented by pre programmed keys on all phones For each external line a function key has to be programmed Which means that you are able to monitor the state of traffic for every programmed external line e g free busy You can also establish an external call by pressing the external line key Answer an external call To answer an external call just press the flashing key Depending on the programming of the system an incoming external call will be announced with a flashing line key and a ringing signal Press pre programmed Speech connection with the caller Make an external call To initiate an external call just press the external line key The external line will be seized automatically Press a free line key pre pr
17. when called back Keep handset off hook During calls Switch to handsfree Switch to handset Group listening Individual hold Inquiry Ongoing conversation Refer back End call Conference Ongoing conversation Transfer Transfer a call os Replace handset Lift handset To Line1 lt _D Press flashing key to retake Inquiry lt D_ Call 3rd party Line1 e or Line2 e or Inquiry Gos Inquiry Call 3rd party Inquiry Call 3rd party bransfer or Replace handset Before or after answer DISA and Message check Company number DISA Number t ERICSSON y Message system l Password Quick Reference Guide and Quick Reference Card Executive Telephone Tandem configuration Activate Deactivate Transfer a call between members Call forwarding Fixed diversion Internal diversion Cancel internal diversion Follow me re direct from answering extension Cancel from answering extension Bypass call forwarding External diversion Program Cancel Re activate X28H H28H Inquiry lt p Own directory No Transfer D 2nd D Diversion D d Gs 2nd D Diversion D New No 2nd D Diversion D 2nd D Diversion x2 1X Own No x New No H 2 1 X Own No X60 Ext No 2 2 x Line access code External No H22H X22XH Reminder Reminder 24 hours Cancel reminde
18. 4 hours multiple settings are allowed Dial Dial reminder time 00 23 hour 00 59 minute Example 1430 Note f you receive busy tone your extension does not have the authority to set a reminder In case of a typing error press to delete the latest entered digit Press to activate see display Press to finish programming When the reminder time is reached your phone rings with recall signal Cancel reminder Dial to cancel all settings Press to finish the procedure Automated attendant The Automated Attendant facility sends voice instructions to external and internal callers informing them of all possible options they can choose Voice instructions lead the callers step by step to the desired destination Dial the Automated Attendant directory number Please ask your system administrator for the Automated Attendant directory number BusinessPhone Executive Telephone Background music q i Intercom secretary qq CTN Night D Other Useful Facilities Background music You can listen to background music over the loudspeaker on your phone by pressing a pre programmed Music key or by entering the number for the music channel Please ask your system administrator for the configured number Press to activate the music pre programmed The music automatically switches off when you make or receive calls and switches on again when the call is finished Press to cancel the music
19. External calls 8 11 External diversion 24 Extra handset 77 103 Index Fixed diversion 21 Follow me 25 Free text information 27 Function codes and required data 83 Glossary 95 Group call pick up 55 Group facilities 54 Common bell 56 Hunt group 57 Key system 54 Page extensions 56 Pick up group 55 Supervision 55 Group hunting 57 Group listening 15 Handset and loudspeaker volume 87 Handset to handsfree 15 Handsfree to handset 16 Headset 78 Hold 19 Immediate answer 62 Incoming calls 8 Answer 8 Handsfree 8 Second call 9 Silent ringing 10 Individual abbreviated numbers 43 Individual diversion 23 Individual hold 19 Individual mailbox system 39 Information 27 Change 30 Diversion 31 Erase 30 For another extension 30 Free text 29 Pre defined 28 Voice 29 Inquiry 16 Install cables 98 Install Keypanel 100 Installation 98 Adjust telephone 99 Cables 98 104 Cleaning 101 Key panel 100 Placing 101 Stand 99 Wall mounting 99 Integrated system check 53 Integrated telephone directory 46 Intercom line 61 Internal calls 8 11 Internal diversion 23 Internal messages 32 Intrusion 14 IP calls 65 ISDN caller list 74 ISDN facilities 70 Answer call 71 Caller list 74 Make call 72 Malicious call 73 Number identification 70 Number secrecy 75 Key panel 76 Key system 54 Lamp indications 86 Last external number redial 12 Least cost routing 69 Loudspeaker paging 56 Mailbox system 39 Common 40 Individual 39 Personal g
20. LL will be shown in this field and you will see all the counters of the extensions and trunk lines on the display Shows the defined currency Shows the directory number of the desired extension trunk line Shows the name of the extension or trunk line Shows the accumulated pulses for the desired extension trunk line since the last reset Shows the accumulated cost for the desired extension trunk line since the last reset Shows the actual price per pulse Shows the accumulated pulses and costs of all the extensions trunk lines on the printout BusinessPhone Executive Telephone Call Metering Integrated system check To avoid a loss of the counter values during reconfigurations of the system an integrated system check offers you the opportunity to read out all the counters which were not reset before the reconfiguration To initiate the system check you need a special class of service please ask your system administrator if this feature is available on your phone X45H H Dial Same procedure as used for reading out accumulated costs Press to initiate a system check see display When a fault is found the following information will be shown Press to display the fault records see display The display shows the first fault record in the system The display information includes the extension numbers which have been deleted during the reconfiguration and the related costs for these extensions Press
21. Note You can adjust the volume see section Audible adjustments Intercom line A two way direct call function between two extensions for instance in executive secretary communication Press to establish an intercom call pre programmed Press to cancel the intercom call Night switching If you want this facility please ask your system administrator This function is used for directing all incoming calls to one extension answering position e g when the office is closed Press to activate or deactivate pre programmed When the lamp lights night switch is active When the lights extinguishes night switch is passive BusinessPhone Executive Telephone 61 Other Useful Facilities L Line 1 C D Inquiry C_D OOO O Immediate answer lt Immediate answer gt 62 Doorphone The doorphone is used to monitor the admission to your company i e you can open the doorlock from your phone Answering doorphone calls Press the flashing line key You will be in soeech connection with the calling party Opening of the doorlock After you have answered the doorphone you can open the door making an inquiry to the door opener s directory number Press Dial the door opener s directory number Please ask your system administrator for the number Note You can also program the door opener s directory number as a common abbreviated number or a function key Immediate answer It is po
22. Other useful facilities Diversion Incoming calls to an extension are diverted to another directory number extension common abbreviated number or the operator There are three possibilities 1 Direct which means that all calls to an extension are forwarded directly 2 On no reply which means that a call is forwarded if it is not answered within a certain time 3 On busy which means that a call is forwarded if the extension Is busy See section Call forwarding Diversion Bypass This is useful for letting urgent calls through to an extension where diversion is active See section Call forwarding 95 Glossary Extension All telephones connected to the PBX have a unique internal number up to 8 digits If your telephone is equipped with a display you can see your number Function code A digit code that corresponds to a specific function See section Programming Hold To park a call See section During calls Information Internal callers are informed about absence and time of return External callers are diverted to the operator where the same information is available Information can be of three kinds 1 Pre programmed text information 2 Text information only to display phones 3 Voice information Intercom line A two way direct call function between two extensions for instance an executive secretary communication See section Other useful facilities In
23. Telephone Of Group Facilities H28xX OOOO H28xX X H 58 Answer calls Answer group hunting calls in the normal way Log out To log out from one hunt group Dial Dial the hunt group code Please ask your system administrator for the configured number Press Note f you are logged in to more than one huntgroup and log out from one of them the display will show the following text To log out from all hunt groups Dial Press BusinessPhone Executive Telephone Other Useful Facilities Other Useful Facilities By using these facilities your productivity will be increased e g you can set reminders for important meetings place the costs for external calls on separate accounts listen to music via the loud speaker and much more Account number You can place the costs for external calls on a selected account number up to 15 digits Enter account number before the call 9 Dial 000 000 OOO Enter account number and press Internal dial tone Make the external call Enter account number during the call If your telephone has a pre programmed account number key you can also enter an account number during a call Account number d gt Press pre programmed 000 O00 OOO Enter account number and press BusinessPhone Executive Telephone 59 Other Useful Facilities OOOO 60 Reminder The phone can be set to remind you at any time within the next 2
24. User Guide Executive Teleohone system telephone for BusinessPhone 250 and BusinessPhone 50 Welcome Welcome to the User Guide for the Executive phone in the BusinessPhone 250 and BusinessPhone 50 system from Ericsson It is a state of the art business communications system Its alliance of features and facilities effectively improves communications for virtually any kind of organization To take full advantage of these advanced features and facilities there is a line of phones designed for ease of use in every situation Your phone is equipped with programmable keys for single key access to frequently used functions and numbers Step by step instructions in the display assist your actions on the phone Only a selected number of display images however are shown in the User Guide for your reference Note The features described in this user guide are related to version 5 0 of the BusinessPhone 250 and BusinessPhone 50 system Some might not work in earlier versions of the system and or might be protected by a hardware dongle that has to be bought separately The User Guide describes the facilities of the BusinessPhone system and the Executive phone with a factory defaults programming There may be some differences in the way your phone is programmed Please consult system administrator if you need further information Note Dialog 3213 is a system telephone i e it can only be used for an Ericsson private branch exchange that suppo
25. al call is an IP call otherwise you will receive a blocking tone BusinessPhone Executive Telephone 65 Security 66 security You can block your extension in order to prevent unauthorized use of your telephone e g if your external calls are placed on a specific account number Block extension Dial to block your extension Verification tone Press to finish the procedure Un block extension Dial Dial your password Press to re open Verification tone Your extension is open for use Press to finish the procedure BusinessPhone Executive Telephone Security Select password You can use your four digit password for blocking your phone from unauthorized use or for making external calls from any blocked extension HX 72 X Dial to select a new password C C C C Dial your present password The default password is 0000 x Press O O O Dial your new password H Press Verification tone CoA Press to finish the procedure BusinessPhone Executive Telephone 67 Security 72 OOOO X72 OOOO ATO 68 Bypass blocked extension In order to make a call you can temporarily bypass a blocked extension Bypass own extension Dial Dial your password Press Dial tone You can make one call from your extension Bypass another extension This makes it possible to make a call on another blocked extension by using your password Dial Dial your password
26. can also program the common bell code on a function key BusinessPhone Executive Telephone Group Facilities Group hunting Your telephone can be included in one or several hunt groups In a hunt group all members are represented with one common directory number 16 hunt groups can be programmed each containing 1 to 20 members A member can be either an extension number an operator console or a fictive number Please ask your system administrator if you require this function Note The number of cordless extensions in a hunt group are limited to eight including tandem configurations Incoming calls to the hunt group are directed to free extensions in the group The hunt order within the group can be changed to suit your needs If all members of the hunt group are busy an incoming call is presented with a special ringing signal to line 2 If no one answers this call before the programmed time the call is forwarded to the programmed answering position e g operator Note f all members in a hunt group are busy the call back or intrusion functions are not available however the camp on function can still be used Log in Before you can answer group hunting calls you must log in To log in to one hunt group 28x Dial O O O Dial the hunt group code Please ask your system administrator for the configured number H Press To log in to all hunt groups 28x Dial x H Press BusinessPhone Executive
27. ction 3 2nd Key for access to secondary key functions These functions are stated on the second line of the corresponding key 4 Message Info a lo send and receive messages See section Internal messages b Enter information See section Information 5 Dual function programmable keys A N Storing numbers program functions See section Programming 6 BusinessPhone Executive Telephone 10 11 12 13 14 15 16 17 18 Description Dual function programmable key C Headset key a Storing numbers and program functions b The headset function is only available with option unit DBY 410 02 installed The headset key is programmed by the system administrator See section Optional equipment Transfer Diversion a Transfer an ongoing call See section During calls b Activate Deactivate diversion See section Call forwarding Inquiry Conference a To make an inquiry to an internal or external party b To establish a telephone conference See section During calls Line 2 Read amp a Line key 2 for in and outgoing calls b Read information See section Information Line 1 Save Redial a Line key 1 for in and outgoing calls b Save or redial an external number See section Outgoing calls Volume control To adjust the volume Also space backspace in writing mode See sections Audible Adjustments and Write text Mute To switch the mic
28. ctory number Press Press Verification tone The diversion lamp lights and remains lit The display shows the actual follow me state Press to finish the procedure You can make outgoing calls as usual A special dial tone reminds you that Call forwarding is active Note An individual internal diversion cannot be activated if an individual external diversion is already activated Cancel internal diversion Press Press Individual diversion is cancelled The lamp extinguishes BusinessPhone Executive Telephone 20 Call Forwarding 22x 0O00 000 X22 X 24 Program and activate a new external diversion address To set a new individual external diversion address Dial Dial the digit s for external call access and enter the new external diversion address A maximum of 24 digits Press to activate the individual diversion Verification tone Press to finish the procedure Note ndividual external diversion can also be used via the DISA function see section Other useful facilities Cancel external diversion Dial Press Note he programmed diversion address is not removed from the memory the diversion is just inactive Re activate external diversion Divert your calls to an external position Dial to activate the programmed external diversion You can make outgoing calls as usual A special dial tone reminds you that Call forwarding is active The display shows t
29. e messages that you have sent see display Others Press to check messages for another extension see display Enter the receiving number that you want to check All messages will be presented with senders name You can check and erase the messages see display Press to finish the procedure BusinessPhone Executive Telephone Internal Messages Returned messages Messages that have been left unanswered too long are sent back to you To check returned messages i Message Press Press see display Use the menu keys to check returned messages see display You can erase or re send the message CoD Press to finish the procedure Check and store received messages You can check and store your received messages Received messages are divided into following three categories e New messages not heard or read e Heard Read messages e Stored messages Note Messages are deleted from the system after a certain time The time depends on which category the message belongs to Please ask your system administrator regarding this Message C D Press to view mailbox If the mailbox contains heard messages only the lamp shows steady light instead Note Depending on the configuration you might be asked for your password before you can retrieve your messages See section Security BusinessPhone Executive Telephone 39 Internal Messages 36 Press see display Select message category see
30. eadset Headset C D Press the headset key pre programmed BusinessPhone Executive Telephone 79 Programming 80 Programming If you require frequent use of certain functions you may program them on the keys A N on the telephone and A Q on the key panel When you want to use the function just press the key Notes The qual function keys allow programmed functions and short numbers to be combined on the same keys Remove the transparent cover in order to write the name beside the key Put the name referring to the programmed function in the field above the line to indicate that it is the primary function If a function is already programmed on the key this will be displayed when you start programming Programming of dial by name keys and individual abbreviated numbers are described in section Abbreviated numbers and how to program a new diversion address is described in section Call forwarding BusinessPhone Executive Telephone Programming Program a function How to program a function on key A Note Some functions can also be programmed as individual abbreviated numbers see section Abbreviated numbers Press see display Press see display A qq Press the desired programmable key Press see display Select function code see display See section Function codes and required data Press see display C C C C Enter associated number See section Function codes and
31. ecutive telephone it is ROB or higher see the underside of your telephone In idle mode qT 5 Press to mute the ringer for incoming calls 10 BusinessPhone Executive Telephone 000 000 0O00 000 C rF o COD Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available These functions will help you in your attempts to establish contact with the called party Make calls How to make internal and external calls Lift the handset and dial either An extension number to make an internal call or The digit s for external call access and the external number Note Which digit to press for external call access depends on the configuration of the system To end the call Note You can make your calls faster using common abbreviated numbers and by programming your own abbreviated numbers Handsfree Without lifting the handset just press a line key or the loudspeaker key or the first digit of the number The call is in handsfree mode via the loudspeaker and microphone BusinessPhone Executive Telephone 11 Outgoing Calls 12 xxx Last external number redial When you initiate an external call the system automatically stores all the dialled digits irrespective of whether the call was successful or not Press to redial the last dialled external number The display will show the dialled number Save external number When you make an external call yo
32. em administrator for the defined DISA number Dial the external number or Use the external diversion function Procedure see section Call forwarding Note f you program a new diversion address remember to reset it when you return to your office BusinessPhone Executive Telephone Other Useful Facilities Networking Networking is the connection of several premises within a company The connection can be set up via leased lines public lines Local Area Network LAN or Wide Area Network WAN Ask your system administrator about details regarding networking IP calls IP calls are internal calls sent via an internal data network LAN or WAN and the transfer of data and voice is made on the same line If you are connected to an internal data network the IP connection is made automatically To minimise the traffic on the network the speech quality is decreased If the speech quality is not acceptable you can disconnect the IP call and switch to a non IP call alternative network The switch from the IP net to the non IP net is made during the call so the call does not have to be disconnected If you want to switch to a non IP net during the call Inquiry D Press 61x Dial During the procedure the other party is put on hold When the procedure is ready you will receive a special ringing tone and the call is resumed in the non IP net Note A switch to a non IP call can only be performed if the origin
33. er the directory number of the desired extension or trunk line If you do not enter a directory number the accumulated costs of the entire system will be shown Press to return to previous menu see display Press to reset counter see display Note The reset function in this menu is only applicable when a printer is connected to the system To initiate a reset procedure you require a special class of service olease ask your system administrator if this feature is available on your phone To avoid different countervalues for total extensions and total trunk lines in the system we recommend to reset all the extensions and trunk line counters at the same time Press to initiate a printout on the printer see display This function is applicable when a printer is connected to the system You also require a special class of service to initiate a printout For a detailed description of the printout see section Printout BusinessPhone Executive Telephone 49 Call Metering 50 Press to show the counter on the display see display In this menu you have the same possibilities as in the previous menu It is also possible to reset without a printer If you have not entered a specific directory number in this procedure you will see the accumulated costs of the entire system Press to read out the detailed counters of each extension trunk line see display In this menu you have the same possibilities as the previo
34. ers Ericsson is the leading provider in the new telecoms world with communications solutions that combine telecom and datacom technologies with the freedom of mobility for the user With more than 100 000 employees in 140 countries Ericsson simplifies communications for its customers network operators service providers enterprises and consumers the world over Ericsson Austria AG 2001 EN LZTBS 102 096 R4B Printed on chlorine free paper Printed guide EN LZTBS 102 1096 R4B
35. ers Press see display To search in the internal telephone directory Press see display To search in the external telephone directory You can press search See display to step through the whole directory or use the keypad to select the first or more characters of the second name Note How to write text is described in section Write text Press see display If the proposal is correct call the number see display If not use backward or forward to step through the directory BusinessPhone Executive Telephone Call Metering Call Metering When the BusinessPhone system is provided with metering information from the public net the call metering function can be used to check the costs of outgoing calls The BusinessPhone system offers several options to obtain this information Cost indication During an outgoing external conversation the display shows the actual costs If you want to deactivate the cost indication you have two options To deactivate the indication of the ongoing call Press see display To toggle between cost indication or no cost indication During an incoming external call or the public net does not provide the system with metering information the system will only show the call duration To deactivate the indication for all further calls X 41 Dial Verification tone the cost indication is deactivated C CoA Press To activate the cost indication again for all furthe
36. hat you have activated an external diversion Press BusinessPhone Executive Telephone H21xX 000 000 Call Forwarding Follow me If you are in another room you can still answer your calls by forwarding them to where you are To activate Follow me Individual Diversion must be active on your telephone Activate follow me Note This procedure has to be executed from the telephone the calls are diverted to Dial Dial your number and press Dial the new number and press Special dial tone Press to finish the procedure Cancel follow me Follow me and individual diversion can also be cancelled from the answering position Dial Dial your number Press Dial tone Press to finish the procedure BusinessPhone Executive Telephone 20 Call Forwarding x 60x 0O00 000 26 Bypass call forwarding Bypass call forwarding makes it possible to call a specific extension even if call forwarding is activated on this extension Dial Enter extension number Press You will be connected to the specified extension regardless of which type of call forwarding the called extension has activated BusinessPhone Executive Telephone Information Information If you are not in the office for a certain period of time e g meet ing vacation lunch illness this feature allows you to inform your callers why you are absent External callers will be routed to the operator who also has access to you
37. he Option unit offers the possibility to amplify the receiving volume in the handset and headset Extra handset Useful for involving a second person in your conversation for talking or just listening Tape recorder When a recording of the telephone conversation is needed for evidence purposes a tape recorder can be connected BusinessPhone Executive Telephone ft Optional Equipment Headset CD F Line 1 C D c CoD O00 OOO a Headset ep 78 Headset The following headset functions are available Note o use the headset functions your telephone has to be equipped with option unit DBY 410 02 How to install the option unit see separate installation instructions provided with the option unit Activate Deactivate the headset Press the headset key to activate deactivate pre programmed See section Description All calls can be handled via the headset Answer calls Press the flashing line key to answer Press to terminate a headset call Make calls Dial the number Press to terminate the call Headset to handset Lift the handset Handset to headset Press the headset key pre programmed BusinessPhone Executive Telephone Optional Equipment Headset with group listening gq Press to toggle between headset with or without group listening Headset to handsfree q lt Press Headset C D Press the headset key pre programmed Handsfree to h
38. ilities cccccceceesseeeeeeeeee serene 59 OIL aerar RE 66 Least Cost ROuUtINg ss ssssnesrrneriresrrrerrresrreerene 69 ODN SCS S seriserenrosoi e araen Enon an 70 Optional EQUIDMENT ccsnzcstuatinnsenavinminiicdasmetiavctes 76 KEE S E N E A T 80 DISP NO serieei E iaa AA 84 WIGIDIS gaS cecassocnnccatcrenecotsneatesimermoiwcsncace 86 Audible ACJUStMENHS cccccsseceeeeeeeeeeeeeeeeeaeees 87 Tones ANG SIGHS seavescebecesaascntdeccepsancunqustasexes 92 Wirte TOXU siririn enetan eieaa aE einen 94 Eoee EE E E N 95 HStaldtorn _ stetnsaensaitonatitesswacsanwicvenienstacranatearienud 98 Useful HINIS Ss facitivenceesutned nanira 102 I EEEE A EE E EA T E 103 Designation Card Manager and Voice Guide 109 EN LZTBS 102 096 R4B Ericsson Austria AG 2001 All rights reserved No parts of this publication may be reproduced stored in retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without prior written permission of the publisher BusinessPhone Executive Telephone Description Description ERICSSON Z J aes 1 L S O U as N Q OU 1 Display 3x40 characters See section Display info 2 Menu function keys The functions depend on the traffic state and will be shown on the last line of the display When you are requested to see display press the required key to access the fun
39. ion This function directs your calls to a pre programmed answering position e g secretary Activate fixed diversion 2nd pb Press Diversion Dp Press to activate diversion All calls to your extension are directed to a pre programmed address The display shows the actual diversion state 7 ib Cancel diversion 2nd C D Press Diversion P Press to cancel diversion BusinessPhone Executive Telephone 21 Call Forwarding a 22 Program fixed diversion address If you need to program a new diversion address Press see display Press see display Dial new diversion address In case of a typing error press to delete the latest entered digit Press see display Press to finish the procedure BusinessPhone Executive Telephone a oD 2nd C_D 000 Diversion pb O08 201 CD Diversion lt p C Gos 2nd C_D Diversion D Call Forwarding Individual diversion This feature gives you the possibility to divert your calls to internal and external positions e g to any directory number a colleague s extension an external number or a common abbreviated number e g your car telephone Note n order to prevent misuse individual external diversion can be blocked for your extension see section Security Program and activate internal diversion Divert your calls to an internal position Press Press and dial the new directory number Any dire
40. isplay Leave information for another extension Press see display This function may not be allowed ask system administrator Enter the extension number and press see display Press see display Press see display Enter the information in the normal way and press see display Press to store the information for the extension BusinessPhone Executive Telephone Information Receive info for diverted calls A colleague Andersen has programmed diversion to your extension You answer a call to Andersen on your phone The sign amp or indicates that Andersen has text or voice info programmed Text info programmed La Lo Press and hold to read text info see display Voice info programmed EEE PEO RPE em Pap ppr iil ELITR a ELE Y hit cl Press and hold to receive instructions on how to get the information see display BusinessPhone Executive Telephone 31 Internal Messages 32 Message C Internal Messages You can send a call back voice or text message when you call an extension and receive busy tone or get no answer This section also describes how to record an ongoing conversation and a personal voice message Your incoming messages are indicated on your telephone by a rapidly flashing message key Send message You can send a message without calling an extension direct message or when you call an extension and receive busy tone or get no answer Direct message
41. ling and the diverting number will be shown BusinessPhone Executive Telephone 71 ISDN Facilities 12 Make an external call on an ISDN line Establish an external call in the normal way If the called party is also connected to a digital trunk line your public number is shown on the called party s display If the connected party number differs from the dialled one for example diversion or pick up from another extension your display shows the new number Example Called Party number O 181100 Extension 4736 When the connected party has activated number secrecy number suppression your display shows the following information BusinessPhone Executive Telephone ISDN Facilities Malicious call identification If you are disturbed by malicious external incoming calls you can request a number tracing from the network provider If you cannot see the number of the caller or connected party because of an activated number suppression you have the possibility to register the number in the public network during the call Malicious call id G5 Press to register the connected number pre programmed or X 39H Dial to register the connected number If the function is accepted in the public net your display shows the following information If you cannot identify the connected party your display shows the following information After 3 seconds the display will return to the previous display
42. lock the stop BusinessPhone Executive Telephone Installation Wall mounting handset hook When mounting on a wall you have to pull out and turn the hook Press to decrease angle Pull to increase angle J Adjustable angle BusinessPhone Executive Telephone 99 Installation 100 Install keypanel 24 V a c connection when more than two Poa key panels are used Connection must be to the first key panel Connect cable Attach key panel unit Secure with screws Install stand AUNI When connecting one or two optional key panels to your telephone the DBY 409 01 key panel may be used No external power cables are required for this key panel as power is supplied from your telephone However if three or four key panels are to be connected then the DBY 409 02 optional key panel must be used for all key panels connected to your telephone Whereby a 24 V a c power cable must be attached to the first key panel connected to your telephone to provide power to all key panels BusinessPhone Executive Telephone Installation Placing the telephone e Do not place your telephone on sensitive surfaces Use a non slippery pad to protect your furniture from possible damage e Do not place your telephone near sources of extreme heat e g near the radiator e Make sure that the line cable isnt creased Cleaning the telephone Use a slightly moistened not wet cleaning rag or an anti static rag and wi
43. music During a call adjust handset listening volume in handset mode Adjust loudspeaker volume in monitor mode or during background music ED ED Press to change the volume Ringing signal By programming you can adjust ringing type 2 types ringing volume 10 steps and ringing character 10 characters Press see display Press see display Now you can select ringing type volume or character BusinessPhone Executive Telephone 87 Audible Adjustments 88 Ringing type Select type 1 if you want to set the ringing volume at a constant level select type 2 if you want gradually increasing volume when the phone rings Press see display You will hear the selected type Press to change see display Press to finish the procedure Note When type 2 is selected the programming of the ringing volume is not applicable Ringing volume Press see display You will hear the selected volume 0 lowest volume 9 highest Press lower or higher to change the level see display Press to finish the procedure Note This programming is not applicable when you have selected ringing type 2 Ringing character Press see display You will hear the selected character Press to change see display Press to finish the procedure BusinessPhone Executive Telephone Audible Adjustments Melody programming If you want a personal melody when your telephone rings this can be programmed for in
44. ne Executive Telephone Notes BusinessPhone Executive Telephone 107 Notes 108 BusinessPhone Executive Telephone Designation Card Manager and Voice Guide BusinessPhone Executive Telephone Answer calls Answer on another extension Make calls Common abbreviated number Individual abbreviated number Last external number redial Save external number Redial Ext No Abbreviated No 2nd D Airport D X Before you finish the call You get busy tone or no answer Automatic call back Camp on Intrusion During calls Switch to handsfree Switch to handset Group listening Individual hold Conference Ongoing conversation Transfer Transfer a call Replace handset Lift handset when called back Keep handset off hook as Replace handset Lift handset x ToD Line1 D Press flashing key to retake Inquiry D_ Call 3rd party Inquiry D_ Call 3rd party bransfer or Replace handset Before or after answer BusinessPhone Executive Telephone Inquiry Ongoing conversation Refer back End call Messages Direct message Check received messages Call forwarding Fixed diversion Internal diversion Cancel internal diversion Follow me re direct from answering extension Cancel from answering extension Bypass call forwarding External diversion Program Cancel Re activate Quick
45. ogrammed Dial the desired number If you make external calls in this way you do not have to dial the digit s for external call access first BusinessPhone Executive Telephone Group Facilities Supervision Telephone attendance A function key can also be programmed for supervision and handling calls for a group of extensions If a supervision attendance key is programmed on your telephone you are able to call the other group members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions free busy called Traffic situation Michael Ongoing conversation lamp is on Michael d Free extension lamp is off xl Michael r I The extension is called flashing lamp Pick up calls for the group Your colleague s extension is indicated on your phone by a pre programmed key xl Michael 5 Press to answer the calls directly pre programmed A flashing lamp beside the key indicates an incoming call Call a group member Michael a Press to make a call pre programmed Note f the key is flashing you will automatically pick up your colleague s ongoing call Group call pick up In a Pick up group any member can answer any individual call to group members You answer a call to the group by dialling a special answering number Please ask your system administrator for the configured number O O O O Dial the group call pick up code BusinessPhone
46. onal keys for storing of your most frequently used telephone numbers and functions and for supervising extensions Your telephone can be expanded with up to four key panels Note f one or two key panels are used the optional key panel DBY 409 01 may be used However if three or four key panels are used all optional key panels must be of type DBY 409 02 Conference unit For conferences with many participants the conference unit enhances the speech quality It provides full duplex and high quality conversation possibilities Alarm interface unit This plug in module is fitted into the bottom of the telephone It makes it possible to transfer alarm signals from various devices via the telephone to the exchange and to a pre defined extension A special circuit layout provides maximum functional security To a telephone fitted with an alarm interface unit you can connect devices such as bathroom alarms for hotel rooms emergency alarms for hospitals bank security alarms and supervision of machines BusinessPhone Executive Telephone Optional Equipment Option unit The Option unit DBY 410 02 is an optional accessory to be installed on the bottom of your telephone set The following devices can be installed via the Option unit e Tape recorder e Extra bell or busy indication outside your door e Enhanced headset functionality or a conference unit e PC sound card e Second handset Note For people with impaired hearing t
47. ondary on off D Press pre programmed or H 2 8 H Dial to log off the secondary telephone For incoming calls e The secondary telephone cannot be called and the primary telephone works as a normal stand alone telephone For outgoing calls e Both telephones are treated as 2 separate extensions BusinessPhone Executive Telephone 63 Other Useful Facilities Inquiry ais Transfer D 64 OO O O 000 000 Transferring a call between members of a tandem unit Press and dial own directory number Press Direct Inward System Access DISA If you are working externally and you have the need to make business calls call your company and use the company PBX to make an external call to the desired party You just pay the costs for the phone call to your company The other costs will automatically be placed on your extension number or on a special project Note o activate this function you have to change the default password from 0000 to a personal one Which code to use and how to change it see section Select password You can also divert calls from your office extension to your exter nal position see section Call forwarding During the procedure you will be prompted for your password Use the quick reference card at the beginning of the guide to remember these specific numbers Dial the public number of your company followed by the DISA number Ask the syst
48. one Executive Telephone 41 Mailbox System and C_D Info D 42 Personal greeting Depending on the type of diversion you want to activate you can leave three different personal greetings to the caller The diversion state can be on no reply on busy or an activated individual diversion Press Press Press see display Press see display Select type of diversion and use the menu keys to record your greeting see display Press to activate When you activate the diversion the recorded greeting is played to the next caller Note When you have activated a diversion with a personal greeting callers will receive this greeting instead of your activated absence information Erase a greeting Press Press Press see display Select type of diversion see display Press to finish the procedure BusinessPhone Executive Telephone Abbreviated Numbers Abbreviated Numbers By using abbreviated numbers you can make calls simply by pressing a few keys Frequently used external numbers are stored as common abbreviated numbers in the exchange A total of 82 individual abbreviated numbers your personal most frequently used external numbers can be stored and used on the keys A to N on the telephone and on keys A to Q on the key panels Note Functions that you activate deactivate via a dial code e g 32 and 32 for reminder can also be stored as individual abbreviated numbers
49. pe off the telephone carefully Do not use rough rags solvents or aggressive cleaning fluids Any damages of the tele phone that are caused by non observance of these instructions are not part of the liability given by the manufacturer BusinessPhone Executive Telephone 101 Useful Hints 102 Useful Hints Connections between external lines With your BusinessPhone PBX you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination e g a mobile phone These features are very useful for everyday business life Note When these features are used your BusinessPhone will occupy at least two external lines However there may be disadvantages in connecting to several external lines We would therefore like to draw your attention to the following Please do not transfer external calls to an external mailbox to information systems or to external parties before they have answered e Try to avoid diverting calls to third parties before they have answered Cancel your calls by pressing the Clear key If the external parties are not persons mailbox automated information or attendant systems etc connections on external lines can last a long time which can be costly Moreover such calls may occupy two of your system s external lines You can restrict connections between the external lines by re programming your system
50. ported by the system The services from the public net differ from market to market Please ask your system administrator which features are available Number identification The main difference compared to the analog public net is the number identification between the connected parties When you establish an outgoing external call the public number of your system and your extension number will be sent to the called party If the number of the answering party is different from the dialled one for example after a diversion you will also be informed about the answering party s number When you answer an incoming external call on your phone or from another phone you will see the callers number on the display Your public number will be sent to the caller BusinessPhone Executive Telephone ISDN Facilities Answer an incoming call from an ISDN line A ring signal and a flashing lamp indicates an incoming call answer the call in the normal way One of the following four cases will occur Example 1 The public net provides the number of the caller Mr Plattner with public number O 181100 4736 is calling Example 2 The caller has activated number secrecy The calling number will be suppressed Example 3 The public net cannot provide the calling number in this case the normal number of the external line will be shown Example 4 The calling number has been diverted in the public net the cal
51. r Messages Direct message Check received MeESSAages Information Enter information ore text Erase information Info code 3 2 XxX Reminder time H32H Message D Ext No cal Select type Message e Select options in display 2nd D Info D E Select in display Enter Info code and Completing info see below 2nd D Info D Completing info Time of return Date of return Lunch Meeting Vacation Illness Special account numbers for business calls Project name Account number vyvy This is a part of EN LZTBS 102 096 R4B OVO Gh hour 00 23 minute 00 59 month 01 12 day 01 31 back at hour minute back at hour minute back month day back month day This is a part of EN LZTBS 102 096 R4B Subject to alteration without prior notice Table of Contents Table of Contents page XC SCUIOUOUN ccurtamecentnsceseviaissnaisaesissarstemtcoteesanmemats 6 gisie aqllate m cds rererere eens ne ene 8 Ute le aie lO aa arenes rene eer mena eee 11 BERE E E A EE 15 Call FONAN esatie a ennir anana 20 OPT E eaa E E sinc memesmeetasuaut 2f Internal Messages sessssnesrsesresrresrnsrrrsrrerrren OZ Mailbox SY SISO asrorni E D 39 Abbreviated NUMDESS ccccsecceseeseeeeeeeaeeeaeees 43 Call Motorning casarseceustennoeesecbestsecadendemnmdeecsenes 47 FOU FACIES 2 56 saveacheenntenasdicacnncdtanatsanenceende 54 Other Useful Fac
52. r absent info Note When you have activated a diversion with a personal greeting callers will receive this greeting instead of your activated absence information You can inform your callers with 1 Pre defined texts Enter the reason for your absence and the date and time of your return 2 Voice information Record a voice message and name your absent information 3 Free text information Activate a personal text Enter information To store text or voice information 2nd Ke Dp Press Info D Press Press see display Press see display BusinessPhone Executive Telephone Zt Information 28 When the information is activated the Message Info lamp shows a Steady light If a message arrives the lamp starts flashing see section Check and store received messages Select Pre defined text Voice or Free text information Pre defined texts Press see display Select appropriate info using next info see display Enter Completing info from the table below If you do not know the time of return just activate Code Completing info Time of return 1 hour 00 23 minute 00 59 Date of return 2 month 01 12 day 01 31 Lunch 3 back at hour minute Meeting 4 back at hour minute Vacation 5 back month day Illness 6 back month day In case of a typing error press to delete the latest entered digit Press see display The programmed absence info will be
53. r calls repeat the procedure BusinessPhone Executive Telephone 47 Call Metering X45 48 Cost of the last call After finishing an outgoing external call you have the possibility to see the cost of the last call Dial The display shows the cost of the last call Press to finish the procedure Read out your own cost counter This is useful when you want to check the accumulated costs of your own counter Dial The system shows the accumulated costs since the last reset Press to finish the procedure Read out cost counter for others If you have the authority you can read out and reset the cost counters for other extensions and trunk lines If your system is equipped with a printer you have the opportunity to initiate a printout Dial The system shows the accumulated costs of your own extension since the last reset Press see display The system requires a password Enter the password Ask your system administrator for the defined password BusinessPhone Executive Telephone Call Metering E In case of a typing error press to delete the latest entered digit Press to confirm the password see display Select the type of meter you want to read out Press to read out an extension counter see display If the system is included in a network you will be able to read out the costs of the tie lines in this menu or Press to read out a trunk line counter see display 000 Ent
54. ree on 2nd access 26 3 Conference 27 I Immediate answer 28 E External voice mail 34 H Hold oo F Transfer 36 5 Save Redial 37 Fe Read amp 38 r Number secrecy 40 Note Accessible functions depends on the programming of the system if you require another function please contact your system administrator The functions above are the default functions Ringing character O No ringing 1 Ringing 2 Delayed ringing after 10 seconds 3 One single ringing signal muted signal 4 One delayed ringing signal after 10 seconds Muted signal BusinessPhone Executive Telephone 83 Display Info Display Info The display assist your actions on the phone with step by step instructions Display info When your phone is idle the upper line shows general information The mid line shows your name and extension number The lower line presents lead texts for the menu keys During an internal call or an incoming external call the lower line shows the other party s name extension number and status 84 BusinessPhone Executive Telephone Display Info Status information Status information during internal calls The called number is blocked The called extension is busy Incoming call Conference Congestion in the system ISDN call number secrecy is activated on the called calling extension The called e
55. reeting 42 Make an external call on an ISDN line 72 Make calls 11 Malicious call identification 73 Melody programming 89 Messages 32 Call back 33 Check and store received 35 Check sent 34 Conversation recording 38 Record 37 Returned 35 Send 32 Text 33 Voice 33 BusinessPhone Executive Telephone Music 61 Mute 16 Networking 65 Night switching 61 Number identification 70 Number secrecy 75 Option unit 77 Optional equipment 76 Other useful facilities 59 Outgoing calls 11 Call back 13 Camp on 14 Handsfree 11 Intrusion 14 Make 11 Redial number 12 Save number 12 Password 67 Personal greeting 42 Pre defined texts 27 Printout 51 Program a function 81 Program fixed diversion address 22 Programming 80 Read out cost counter for others 48 Read out your own cost counter 48 Receive info for diverted calls 31 Redial number 12 Refer back 17 BusinessPhone Executive Telephone Index Reminder 60 Returned messages 35 Ringing signal 87 Save external number 12 Security 66 Select password 67 Send message 32 Short numbers 43 Signals 93 Silent ringing 10 Supervision 55 System check 53 Tandem configuration 63 Tape recorder 77 Telephone attendance 55 Telephone directory 46 Tones 92 Tones and signals 92 Transfer 17 Two telephones 63 Un block extension 66 Useful hints 102 Visible signals 86 Voice information 27 Volume 87 Wall mounting handset hook 99 Write text 94 105 Notes 106 BusinessPho
56. rophone on or off See section During calls Loudspeaker on off To switch the loudspeaker on or off See section During calls Clear To disconnect calls or to clear the display in programming Microphone Optional key panel A Q 17 dual function programmable keys per key panel Four panels can be connected Note f one or two key panels are used the optional key panel DBY 409 01 may be used However if three or four key panels are used all optional key panels must be of type DBY 409 02 Loudspeaker Handset with hearing aid function Please note he handset may retain small metal objects in the earcap region BusinessPhone Executive Telephone T Incoming Calls Incoming Calls Internal calls A ringing signal and a flashing lamp indicates an incoming call The display shows the number and the name of the internal caller External calls A ringing signal and a flashing lamp indicates an incoming call If you are connected to a digital trunk line ISDN the display shows the number of the external caller and in case of diversion in the public net the display shows the number of the diverted as well as the calling party see also section ISDN facilities A trunk line is the same as an external line Answer calls Lift the handset Handsfree Press without lifting handset or Press without lifting handset You are connected to the caller via the loudspeaker and microphone Pre
57. rts this type of teleohone Function descriptions that do not include speaking in the hand set are described as off hook if nothing else is stated Instead of pressing the Clear key you can always replace the handset The dual functions keys allow two functions to be combined on the same keys Example to access the Information function Press the key 2nd C then press the combined key Message Info C D ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing performance or use of this material BusinessPhone Executive Telephone Quick Reference Guide and Quick Reference Card Executive Teleohone System telephone for BusinessPhone 250 and BusinessPhone 50 Answer calls Answer Answer on another extension Make calls Internal calls External calls Common abbreviated number Individual abbreviated number Last external number redial Save external number Redial Lift handset or Line1 y Ext No Ext No 0 External No Abbreviated No 2nd D Airport D X XX Before you finish the call You get busy tone or no answer Automatic call back Camp on Intrusion ERICSSON Replace handset Lift handset
58. rty call is established When the called extension replaces the handset and you keep off hook the called extension will be recalled automatically Note f you still hear the busy tone then your extension does not have the authority to intrude or the desired extension is protected against intrusion BusinessPhone Executive Telephone During Calls During Calls The BusinessPhone 250 and BusinessPhone 50 system allows you to handle calls in many different ways You can switch between handset and handsfree group conversation mute the microphones make an inquiry transfer the call create a conference or put the call on hold to perform other tasks Group listening You have an ongoing conversation via the handset lt i Press to switch the loudspeaker on or off When the lamp lights the loudspeaker monitors the call Note You can adjust the volume see section Audible adjustments From handset to handsfree You have an ongoing conversation via the handset qf Press to switch the loudspeaker on You are now in the group listening mode Ag Replace the handset Handsfree conversation Note You can adjust the volume see section Audible adjustments C CoA Press to end the call BusinessPhone Executive Telephone 19 During Calls Inquiry C_D 0O00 000 16 From handsfree to handset You have an ongoing handsfree conversation Lift the handset Conversation via the handset Mute You
59. s externally To retrieve your messages from an external position Dial your company s telephone number Dial the number to the mailbox system During the procedure you will be asked for your extension number and your password Common mailbox system If you divert your telephone to a common mailbox the callers are able to leave messages there The difference between your individual mailbox and a common one is that a common mailbox can be used for more than one user Activate Divert your extension to the mailbox system Press Press BusinessPhone Executive Telephone OOOO 2nd Ke Dp Diversion D c CoD and C_D Diversion D Common mailbox E 000 000 000 OOo Mailbox System Dial the common mailbox number Please ask the system administrator for your defined mailbox number Press Press Press to finish the procedure When the diversion to your mailbox is activated the Diversion lamp shows steady light Deactivate Press Press Retrieve messages internally Press the common mailbox key pre programmed During the procedure you will be asked for your extension number and your password See section Security Retrieve messages externally To retrieve your messages from an external position Dial your company s telephone number Dial the common mailbox number During the procedure you will be asked for your extension number and your password BusinessPh
60. s slowly Press again to retake the parked call Common hold Press pre programmed The line key lamp flashes slowly The call can be picked up on any extension within one minute or else it will recall on the holding extension Press to pick up on own extension or Pick up on another extension Call the extension that put the call on hold Press see display BusinessPhone Executive Telephone 19 Call Forwarding 20 Call Forwarding When you are not available to take calls or decide to answer your calls on another extension it is useful to forward your calls to an alternate answering position If you urgently need to talk to someone who has forwarded his calls the system is also equipped with a bypass function Depending on the type of diversion you are also able to record your personal greeting see section Personal greeting Note You can still make calls as usual Diversion on no reply If you are not available to answer incoming calls internal or external your system administrator can program your extension to automatically divert calls to a programmed diversion address default time 15 seconds Diversion on busy If your extension is busy and you receive an incoming call internal or external your system administrator can program your extension to automatically divert the call to a programmed diversion address BusinessPhone Executive Telephone Call Forwarding Fixed divers
61. ss to terminate a handsfree call BusinessPhone Executive Telephone Incoming Calls On another extension You can answer a call to another extension from any phone in your Office 00O Call the ringing extension You receive busy tone Press see display Allow calls on line 2 If you want to receive calls also while speaking you first need to program Free on 2nd access on a programmable key See section Programming Free on 2nd access qq Press to activate deactivate Free on 2nd access pre programmed When Free on 2nd access is active the lamp lights and you can receive calls while speaking Answer a second call You are on the phone when a muted ringing signal and a line key flashes to indicate a new incoming call Line 2 __ Press the flashing line key The first call is parked Note f you want to see who is calling first press L2 info see display To switch back to the first call Line 1 D Press the first line key The second call is parked You are connected to the first caller C CoA Press if you want to terminate the ongoing call BusinessPhone Executive Telephone 9 Incoming Calls Silent ringing This function is useful if you do not want to be disturbed by the ringing of the telephone Incoming calls will only be indicated on the display and by the flashing line key Note This function requires a certain release number of your telephone for the Ex
62. ssible to get automatic hands free answering on internal calls without pressing the line key If you require this facility please ask your system administrator Press the immediate answer key pre programmed Incoming calls will be indicated by one muted ringing signal the On Off lamp lights and the call comes straight in through the loudspeaker Note 7o accept a transferred external call you must first press the Transfer key Cancel immediate answer Press the immediate answer key pre programmed The lamp extinguishes BusinessPhone Executive Telephone Other Useful Facilities Tandem configuration The tandem configuration is a unit consisting of two telephones using the same directory number One of the telephones is defined as the Primary and the other one as the Secondary This function enhances the communication for users that for example have a wired phone on their desk the primary tele phone and need to be mobile within their company s building with their own portable the secondary telephone Basically the tandem configuration works as follows To activate the tandem configuration Secondary on off pb Press pre programmed or X 28EH Dial to log on the secondary telephone For incoming calls e Both telephones are treated as 1 single extension For outgoing calls e Both telephones are treated as 2 separate extensions To deactivate the tandem configuration Sec
63. t repeated after 15 s BusinessPhone Executive Telephone Tones and Signals Signals Ringing signals are emitted from the phone Internal ringing signal repeated after 4 s External ringing signal HK repeated after 4 s Automatic call back signal E A A A A E A E E Note he tones and ringing signals in this guide refer to the standard system but may vary between countries BusinessPhone Executive Telephone 93 Write Text ABC DEF OOO 94 Write Text It is necessary to write text e g when you are typing absent information sending a text message or searching the integrated telephone directory Use the keypad to write text e g when you are sending a text message You have selected text mode Select characters by pressing digits repeatedly Example Press a digit 1 time result J 2 times result K 3 times result L 4 times result 5 Note Key 1 is reserved for national characters Press to enter the character Moves cursor to next position Use also for space Backspace to erase incorrect entry Example This sequence gives the word IN_ Note You can also write the following characters 7 1 X Press repeatedly BusinessPhone Executive Telephone Glossary Abbreviated Number Dialling Initiating a call to a pre programmed number by dialling a code or pressing a key Short numbers can be 7 Common which means that all extensions can use them 2 Individual
64. tension answering position for example when the office is closed See section Other useful facilities Password A four digit code needed to e g block your extension and retrieve messages from the mailbox system You can set your own password See section Security PBX Private Branch Exchange Your telephone switching system e g BusinessPhone 250 Pre defined text Pre programmed absent information See section Information BusinessPhone Executive Telephone Glossary Third party A third connection person which can be included in an ongoing two person conversation The connection can be internal or external See section During calls Tie line An external line from the private network Transfer During an internal or external ongoing call you can make an inquiry and then transfer the call to another party internal or external See section During calls and Useful hints Trunk line A trunk line is the same as an external line Can be either digital or analog 97 Installation 98 Installation Install cables Cable to handset Cable to exchange Space for personal directory list optional Wallmounting screw holes AUNI You can put the cable to the handset in any of the two notches underneath the telephone The cable to the exchange has to be plugged in LINE Change cables To remove a cable push down the plug s stop Use a screw driver to un
65. ternal external or call back calls Note his function requires a certain release number of your telephone for the Executive telephone it is R9B or higher see the underside of your telephone If you can enter Melody mode your teleohone supports this function Melody mode 7 Press and hold to enter melody mode Enter programming mode to program a melody or Ft Press to exit melody mode Programming mode 2nd D Press to enter programming mode Select the call type you want to program BusinessPhone Executive Telephone 89 Audible Adjustments Line 1 Ke D Line2 D Inquiry D 000 OOO 90 Press for internal calls or Press for external calls or Press for call back calls Select programming mode options to control the melody Programming mode options Insert notes Press to insert notes 1 c 2 d 3 e 4 f 5 g 6 a 7 b 8 C 9 d Note f you press and hold a key you make a long tone shown with a capital letter e g D Change the pitch steps Press to change Press once for sharp pitch twice for flat pitch and three times to get the normal pitch Insert a pause Press to insert a short pause Hold the key to get a long pause Change the octave Press to get a higher or lower octave for the note you have inserted It is higher when a plus sign is added beside the note BusinessPhone Executive Telephone P Line or Inquiry D and C_D Line 1
66. transferred External calls might only be transferred with the Transfer key if this state of connection is allowed by the system programming BusinessPhone Executive Telephone 17 During Calls 18 Inquiry lt _D 0O00 000 Transfer to a busy extension You can even transfer calls to busy extensions The other party will hear a muted signal camp on and the call will be extended as soon as the ongoing call is terminated if camp on is allowed Call back You are called back if you have transferred an external call and the other extension has not answered the call within a certain time Your telephone will ring again Conference You have an ongoing conversation and you want to establish a telephone conference Press Call the third party Press to establish a three party conference see display Now you have established a three party conference To mark the conference all conference members will hear a periodical conference tone Repeat the procedure to include other persons to the conference In this way you can include up to six parties in a conversation How many of them can be external callers depends on the programming of the system BusinessPhone Executive Telephone Line 1 D Ly Line 1 CO During Calls Individual hold You have an ongoing conversation i e the Line 1 key is lit Now you want to park the ongoing call for a short while Press the line key The lamp flashe
67. trator BusinessPhone Executive Telephone ISDN Facilities Show date time and call attempts of the selected call When you are retrieving calls from your caller list Press to see the date and time of the selected call see display You will see when the call was received and how many times the same call came in Press to return to the previous display see display Erase calls from the caller list When you are retrieving calls from your caller list Press to erase the selected call see display The call is erased from the list and the next call is displayed The display will inform you if there are no more calls in the list Note f you do not react within 5 seconds the display is returned to idle state If you want to leave the function before the timeout press the Clear key Number secrecy By pressing a pre programmed number secrecy key you can choose not to show your complete number public extension number to the connected party Number secrecy D Press a pre programmed key to suppress your complete number to the public net The lamp beside the key shows a steady light and the function remains activated until the key is pressed again BusinessPhone Executive Telephone T9 Optional Equipment 76 Optional Equipment This chapter describes optional features that can be used together with your BusinessPhone telephone Expansion key panel Each key panel offers 17 additi
68. trusion To intrude on an ongoing call when a requested extension is busy See section Outgoing calls IP call Internal call sent via an internal data network LAN or WAN 96 ISDN Integrated Services Digital Network Provides your system with supplementary services from the public net See section ISDN facilities Least cost routing A function that automatically selects the cheapest way to connect your external call not necessarily the shortest distance See section Least cost routing Loudspeaker paging All members of an extension group are paged i e receive a short sharp tone on the loudspeaker followed by a voice message from the sender See section Group facilities Mailbox The mailbox system controls the messages that are left for or sent by you when you are absent See section Mailbox system Message A message can be sent to any extension This is useful when you receive the busy tone or get no answer There are three kinds of message 1 Call me message 2 Text message only to a display phone 3 Voice message See section Internal messages Metering Outgoing external calls can be metered on individual call meters or specified account numbers See section Call metering BusinessPhone Executive Telephone Mute To switch the microphone temporarily off See section During calls Night switching Used for directing all incoming calls to one ex
69. u can save the number in order to redial it easily Previously saved number is erased Save number Before you quit the call Press see display Redial number Press to redial the saved number see display BusinessPhone Executive Telephone Outgoing Calls Automatic call back You call an extension and receive busy tone or get no answer sp gen efen pen g p emee og eee pae i tf i Press see display Verification tone Replace the handset or press to finish the procedure You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call You have to answer within eight seconds otherwise the call back service is cancelled Lift the handset when you are called back You can also press the line or loudspeaker key to answer in handsfree mode BusinessPhone Executive Telephone To Outgoing Calls 14 Busy extension You call an extension and receive busy tone Camp on You can notify a busy extension of your call by a muted ringing call if this function is allowed Press see display Keep the handset off hook When the called extension replaces the handset it will be called automatically Note f you receive the busy tone again the desired extension does not allow camp on Intrusion You can intrude on an ongoing call on a busy extension if this function is allowed Press see display Intrusion tone is heard and a three pa
70. unction makes it possible to store the ongoing telephone conversation in the individual mailbox by pressing a pre programmed recording key You can store both internal and external calls Conference calls cannot be stored A recorded conversation is treated as a normal voice message How to retrieve conversation recordings see section Check and store received messages Note his feature may be restricted or not available Ask the system administrator for the availability and for more information Furthermore a conference tone can be audible during the entire recording To start or stop recording the ongoing call Press the recording key pre programmed While recording is active a steady light indicates that the conversation is being recorded You can start or stop the recording whenever you want The maximum recording time is four minutes and 15 seconds if you want to record a conversation longer than this just repeat the procedure Warning Recording a conversation without prior notice to the other party may be an illegal act Forwarding or playback of this recorded conversation to a third party without prior permission may be an illegal act It is obligatory for the recording initiator to ask the other party in advance for permission and to inform the same of the purpose and further usage of this particular recording The adherence to the relevant legislation is the exclusive responsibility of the user offences can be
71. us menu for reading out a single counter Press to step through all the counters see display Press to finish the procedure BusinessPhone Executive Telephone Call Metering Printout The printout covers the following information Example Call Metering Information BusinessPhone Date 01 05 12 Time 10253 ERICSSON AUSTRIA Pottendorfer Str 1121 Vienna AUSTRIA Reason for print out Read Division Total system Group Callers Directory number range 4736 Currency ATS Pulses Cost Cost Pulse BusinessPhone Executive Telephone 51 Call Metering Date Time Ericsson Austria AG Pottendorfer Str 25 27 1121 Vienna AUSTRIA Reason for print out Division Group Directory number range Currency Dir No Name Pulses Cost Cost Pulse Total 52 Printout contents Shows the date of the print out Shows the time of the print out 4 lines with 50 characters per line are free for definition For example for the company address This field shows if the print out was initiated only to read out the counter or if the print out was caused because of a reset procedure This field is prepared for future applications Currently it always shows Total system Shows if the desired directory number s are related to the extension caller or trunk group Shows the directory number of the desired extension or trunkline When no directory number is entered then A
72. xtension is free The called extension is free on line 2 The number was incomplete Intrusion Not allowed to pick up incoming calls from the common bell The called extension has parked the call A call is parked Recall from an individually parked call Speech mode The dialled number is unavailable Number unknown Camp on mode The called extension has text info stored The called extension has voice info stored Indicates outside temperature and tendency up or down if your telephone system is equipped with optional temperature sensor BusinessPhone Executive Telephone 85 Visible Signals Visible Signals The key lamps on your telephone indicates with different signals the traffic state of the ongoing call or function Lamp indications D Extinguished lamp The function is not active Steady light The function is active gt Slowly flashing lamp The line or function is put on hold gt Rapidly flashing lamp An incoming call or message waiting o Light with short breaks Ongoing call 86 BusinessPhone Executive Telephone Audible Adjustments Audible Adjustments In order to satisfy your personal needs the BusinessPhone 250 and BusinessPhone 50 system is equipped with many options to set and adjust a personal volume and ringing signal Handset and loudspeaker volume Use the volume keys You can set different volume levels for internal and external calls and for background

User guide: Dialog 3213

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