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Internet Banking User Guide – Individual Clients v 1.6

1. 19 05 2005 EEEE Hrvaka Dli Rt a Izbornik s opcijama za rad Internet bankarstvu Nagradna igra stambene tednje Uz stambeni kredit osvojite i detaljnije Mema ponuda w 18 04 2005 a Povoljni krediti za auto 18 04 2005 in jte Nestanak struie 04 12 2004 Nove poruke bit Aktualnosti ponude i obavijesti iz Banke e i vas do ekati cjelinama u owim virtualnog Account Balance Stanje racuna Module Balance Stanje allows overview of balances for the kuna account and foreign currency accounts in Internet Banking Account balance Choose option Stanje gt gt Stanje ra una You will see a page with form and sections you need to fill or choose by menu Account number e you have to select one of the Internet banking accounts Currency e if you choose kuna account currency is always 191 and can not be changed e if you choose foreign account you can choose to see all currencies or just one of them for your account balance Date Datum e current date is already set during loading of the web page View Prika i e choose for the view account balance of the selected account number and date Account overview Pregled stanja After setting of all of the preferences for the account overview and selecting of the option View page for the Account overview is being loaded Account overview Pregled stanja After setting of all of the prefer
2. Continue Nastavak you will see an Overview of entered payment orders Option Enter New Order Unos novog is also available Provjera unosa naloga Napomena Nalog se ne e mo i proknjiziti ako nema pokri a na ra unu Primatelj Sa ra una ger Datum SE IUAIBISEAnIA arme frome O O O A PrimateljTest 3232016982 A eee A pri potpisu SvrhaPla anja 2412009 1 139000500 Nalog je pro ao osnovnu provjeru podataka i mo e se potpisati Lows novog Nastavak Provjera unosa naloga Napomena Interni Datum Primatelj imp Sa racuna Porula broj Svrha pla anja Na ratun i PrimateliTest 3232018982 A 5 26 pri potpisu SvrhaPla anja 2412009 1 139000500 Neispravan poziv na broj odobrenja 7 LUnes novog Nastavak Overview of entered orders Select option Transakcije gt gt Kunske transakcije gt gt Pregled unesenih naloga This is the main option to work with orders Selecting this option you will get a list of all present existing payment orders grouped by groups where they belong There are next data on the list e Internal number Interni broj Internal order number in Internet banking for your reference e Receiving customer Primatelj Name of the firm or person to whom the payment is directed e Details of payment Svrha pla anja Description of payment s details e From account number Sa ra una Your kuna account number that will be used for pay
3. Select option Postaj gt gt Pregled proditanih porukal All read messages will be displayed Overview of sent messages Pregled poslanih poruka Select option Postaj gt gt Pregled poslanih poruka All sent messages will be displayed Settings Postavke Password change Promjena lozinke Select option Postavke gt gt Promjena lozinke To change a password you have to enter current password and two times the new one New password will have to comply with the following conditions e ithas to be different than existing one 16 length between 5 and 20 characters can include only numbers and letters capital or small at least one character has to be a number 0 9 first character can not be number User deactivation Deaktivacija korisnika Select option Postavke gt gt Blokada korisnika Entering user name and correct password user name will be blocked and can not access Internet banking anymore For unblocking user should contact bank personnel Help Pomo Instructions Upute Select option Pomo gt gt Upute A new window with instruction on how to use Internet banking will be displayed Selecting topic or option a page with instructions for that topic is opening If you select link Instructions Upute at any page instructions for that page will be opened in new window Instruction options e Print Ispi i Prints opened instruction page e Instruction content Sadrzaj
4. un Kuna account Kunski ra un Type of transaction Vrsta transakcije Document number in bank if received Broj dokumenta u banci ako je zaprimljen Transaction amount in foreign and domestic currency Iznos transakcije u deviznoj i doma oj valuti e Transaction or order status if it is effected or denied Status transakcije tj naloga da li je proveden ili odbijen Options e Back Natrag Return on previous page on entering form criteria overview Foreign Exchange Te aj Modul Foreign exchange list provides you day by day overview of relations between foreign currencies and domestic currency giving you accurate information Foreign Exchange List Te ajna lista Select option Te aj gt gt Te ajna lista Selecting this option you can see a daily foreign exchange list This option offers you e Previous list Prethodna lista this option takes you at the previous foreign exchange list if it exists e Next list Sljede a lista this option takes you at the next foreign exchange list if it exists e Archive Arhiv Selecting this option a more flexible dates menu of foreign exchange list will be shown More in Archive section Archive Arhiv Select option Te aj gt gt Arhiv This menu offers you a flexible date overview for faster access to wanted exchange list Date Datum dd mm yyyy Select data for wanted exchange list or select option e Select Izaberi shows new win
5. uputa Opens page with instruction content e Close window Zatvori prozor Closes instruction window PDF Instructions Upute PDF Select option Pomo gt gt Upute PDF Selecting this option Instructions in PDF format will be displayed Note with right mouse button select option Save target as for saving PDF document on local computer 17
6. Internet Banking User Guide Individual Clients v 1 6 Internet Banking User Guide Individual Clients Login to Internet Banking Virtual Desktop Virtual Desktop Account Balance Account Balance Account Changes Account Changes Transactions Transactions Kuna Transactions Payment Orders Entry Overview of Entered Orders Overview of Payment Orders by Status Definition of a Group Verification of Signature Template Entry Overview of Order Templates Selection of Templates Foreign Currency Transactions Foreign Exchange Conversion Order Entry Foreign Exchange Conversion Overview Foreign Exchange Foreign Exchange List Archive Mail Message Entry Messages overview Overview of unread messages Overview of read messages Overview of sent messages Settings Password change User deactivation Help Instructions PDF Instructions CONANAYAANNANP BPWWN FR Login to Internet Banking To be able to use service ib4banks Internet Banking you should first activate that service in the bank You will be given following user data e username e password e TAN table Username is unchangeable by the client During the first login to the Internet Banking it is recommended to change the password following shown rules for password changing The password can be changed in Postavke gt gt Promjena lozinke Settings Password change TAN table is the table that contains TAN numbers Transaction Number which can be replaced when lost or by
7. ames for the templates in template list e Name Naziv e Address of the receiving customer Sjedi te primatelja e Account number of the beneficiary Broj ra una primatelja Details of payment Svrha pla anja e Amount Iznos 12 Foreign Currency Transactions Foreign Exchange Conversion Order Entry Select option Transakcije gt gt Devizne transakcije gt gt Unos naloga kupoprodaje Selecting this option you will get a form for foreign exchange conversion order date entry The fields on the form are following Kune account number Broj kunskog ra una Kune account number Currency account number Broj deviznog ra una Foreign currency account number Kune account number Broj kunskog ra una Kune account number Foreign currency conversion Valuta kupoprodaje Foreign currency in this conversion Type Vrsta Transaction type currency buying and selling transactions Once the Amount field is entered other fields will not be changeable Foreign currency amount Iznos u devizi Requested amount of transaction in foreign currency If the amount is entered in this field the field The amount in domestic currency will be disabled only informative amount in domestic currency will be displayed followed with the tag Info Kune amount Iznos u doma oj valuti Requested amount of transaction in domestic currency If the amount is entered in this field the field The amount in foreign currency will be disabled only i
8. broj naloga Internal order number in the application Value date Datum valute Receiving customer Primatelj Details of payment Svrha pla anja From account number Sa ra una To account number Na ra un Amount Iznos Below the list of orders is a field where TAN number have to be entered according to X and Y marks If TAN is not correct orders can not be signed Provjera potpisa naloga Napomena Odabrani nalozi s greskom misu prosijedeni na potpis Redni Interni Datum valute Primatelj Sa ra una broj broj Svrha pla anja Na ra un ht hrvatske telekomunikacije d d 3232018982 l z 10 05 2005 ra un za halo uslgu 10 2004 2390001 1500001560 aL Upisati TAN 5 y5 3 Natrag Potpis naloga Template Entry Select option Transakcije gt gt Kunske transakcije gt gt Unos predlo aka za nalog Selecting this option data entry form for order templates will be shown There are following fields in the form e Group Grupa Select group where will put a new order e From account number Ra un nalogodavca Your kuna account number that will be used for payment e Debit Reference Number Poziv na broj zadu enja 11 e Receiving customer Primatelj Name of the company or an individual that will receive the payment e Address of the receiving customer Sjedi te primatelja City or address e Account number of the receiving customer Broj ra una primatelja Number of accoun
9. dow with a calendar where you can select a date using cursor arrows or mouse e View Prika i After the date is selected or the present date can be used use this option to show the foreign exchange list for given date More about that can be seen in Te ajna lista 15 Mail This guide gives you a simple overview of functionalities in module Mail The purpose of this module is to provide you prompt communication and interaction between the customers and the bank Message Entry Select option Po ta gt gt Unos poruke e Subject Tema select a message subject Depending on the subject the message will be forwarded to the adequate person e Account number Broj ra una selects your bank account if message is related to it e Message Poruka enters text of your message to the bank Selecting option Send Po alji your message will be sent to the bank Messages overview Pregled poruka Selecting messages from any messages Overview you can see message parameters as follows e Date Datum date of the creation of the message e From Od name of the message sender e To Prima Name of the message receiver Usually your name or name of the group to whom the message is delivered stays here Overview of unread messages Pregled nepro itanih poruka Select option Postaj gt gt Pregled nepro itanih poruka All unread messages will be displayed Overview of read messages Pregled pro itanih poruka
10. ences for the account overview and selecting of the option View page for the Account overview is being loaded For the corporate client s kuna account you will see following information for the selected date e completed transactions e framework loan e available e framework loan expiry date For individual client s foreign currency account you will see for the selected date account balance of the completed transactions Options e Select Izaberi shows new window with a calendar where you can select a date e Cancel Poni ti resets data in entry form to initial settings e View Prika i calls account balance for selected account currency and date e Back Natrag you can find on page with overview account balance and shifts you back on entry form Account Changes Promet racuna Section Account Changes enables us to overview kuna and foreign currency accounts in Internet Banking Account Changes Promet ra una Select option Prometi i izvadci gt gt Promet ra una Account Number Broj ra una e Choose one of the Internet Banking account Currency Valuta e If you choose kuna account number currency is 191 and for the foreign account select currency of the foreign account Date from Datum od e Inthe menus select day month and year for the account balance view e you can select date by the option Select Izaberi as well e yesterday s date is already set during loading of the
11. indow with a calendar where a date can be selected as well Cancel Poni ti resets data in entry form to initial settings View Prika i calls account balance for selected account currency and date Back Natrag returns you to the entry form Print Ispis on the page with shown account statement it opens a new window of the overview of changes prepared for printing o Print document Ispi i dokument option in print preview window starts printing preview o Close window Zatvori prozor closes print window Transactions Transakcije Section Transactions allows payment orders entry and processing debiting kuna accounts Orders with error can not be signed until corrected Fully signed payment order will be sent to the bank automatically Kuna transactions Kunske transakcije Payment Orders Entry Select option Transakcije gt gt Kunske transakcije gt gt Unos naloga za pla anje Selecting this option you will get a payment order entry form The fields on the form are following Group Grupa Selects group in which you want to put a new order Account number Ra un nalogodaveca Your kuna account number that will be used for payment Name of the receiving customer Naziv primatelja Name of the firm or person to whom the payment is directed Address of the receiving customer Sjedi te primatelja City or address Account number of the receiving customer Broj ra una p
12. ment e To account number Na ra un Number of account where the funds will be sent e Date Datum Date when the payment order was effected e Priority Prioritet Payment order priority e Credit reference number Poziv na broj odobrenja e Amount Iznos the amount of funds paid by the payment order This list offers you next options New order entry Unos novog New form will be displayed Copy Kopiraj Generates new orders as identical copies of marked orders Move to group Preseli u grupu Groups marked orders in marked group in menu or in a new group Delete Obrisi Deletes marked orders Sign Potpisi Adds your signature level to marked orders Order overview Pregled naloga Opens form with data overview in an order Change group description Promijeni opis grupe Opens form where the settings of the selected group may be changed Select all Ozna i sve Selects all orders viewable on the list Remove all marks Ukloni sve oznake Removes marks from all shown orders Upon selection of a group name the list and overview of the related orders is opened or closed It is also possible to mark the orders and copy delete sign etc After the signing of the orders only formally correct orders and orders with cover on the account will be processed if limiting is requested i Ako postoje nalozi s gre kom prikazuje se napomena i iskazan je broj takvih naloga Nalozi s gre kom su u pregi u ozna eni crve
13. nformative amount in currency of the transaction will be displayed followed with the tag Info Description Opis Payment description Order signature Potpis naloga Upon the signature of the payment order it will be sent to final processing Enter TAN x y Upisati TAN x y Enter requested TAN from the table otherwise the payment order will not be processed Beside these fields there is also an option on the form Enter Unesi Sends entered data to checking saving and proceeding to the bank for processing 13 oe e Napomena o va e em Kupoprodaja deviza pone i dnevnom limitu a aon f kupoprodaje Dnevno je mogu e provesti kupoprodaju naloga do ukupnog iznesa 15 00 EUR AES E E RAE R am C Broj deviznog ra una nema podataka v Odabir deviznog i i kunskog ra una za Projkunskog ra una E 010902 TEKU I RA UNI Dotan ie oe z s ES 2 ia eet ald EAE ata ote i ELS EE E od birval te korisnik nema devizni 4 a se transakcija ne EE EL ees ed EUR Euro v transakcije P J moze provesti i Unos iznosa i i transakcije ili u ji Epo i Prodaja valute devizi ili u doma oj valuti U drugom se Odabir vrste ae automatski a transakcije l informacija o H i iaoiai nia prera unatom iznosu f le aae E TAN C2 77 res een Unos TAN broja Lresi i dii Note After an amount is entered amounts e
14. nom bojom ae lienenn Pregled unesenih naloga Opcije rada s nalozima gt Napomena Nalozi s gre kom su ozna eni crvenom bojom Ukupno fda s gre kom 1 a Si ea a Fotpisani nalozi se ne mogu mijenjati i a M A i P i Unos novog Kopiraj Obri i isi Preseli u grupu Negrupirano wej i Potpi i a ee ee pee EE bro ha ar O Jer Negrupirano 3 naoga Promijeni opis grupe enid is grupe e hrvatske ae d d EnA i ra un za halo uslgu 10 2004 EnA 1500001560 lpnigatpi ipotpisu tengais or A E ee H eae i ol ee j eae F tenet potpisu a ae i elal x eosa SEE ipasa root 9 109 00 Ukupno u grupi 64 95 Ukupno u pregledu 64 95 _Omnaci sve Uboni sve oznake x i Umos novog Kopiraj Obi i Preseliu grupu Negrupirano Mi Moisi Sume iznosa u i otvorenim grupama ii i ukupno u pregledu Ozna avanje ili i uklanjanje oznaka na i svim nalozima Overview of Payment Orders by Status Pregled naloga po statusima Select option Transakcije gt gt Kunske transakcije gt gt Pregled naloga po statusima Selecting this option you will get a form for setting up the conditions for Internet banking orders view The fields on the form are following e Account number Ra un nalogodavea Your kuna account for which you want to see orders or use initially set value O Svi ra uni f
15. ntered and re calculated or type of transaction buying and selling can not be changed Daily limit of foreign currency transactions are controlled when the order is entered If order amount including eventually already executed is higher than the limit order will not be sent to complete transaction Now we have following options e Continued Nastavak display a form for criteria definition of foreign currency transactions order overview e Back Natrag Return to foreign currency transactions order entering Foreign Exchange Conversion Overview Select option Transakcije gt gt Devizne transakcije gt gt Pregled naloga kupoprodaje Selecting this option you will get a form for criteria definition of foreign currency transactions order overview The fields on the form are following e Date from Datum od defines interval begin of foreign currency transactions order overview e Date to Datum do define interval end of foreign currency transactions order overview Except these fields there are also following options e Cancel Poni ti resets date in entry form to initial settings e View Prika i calls overview of foreign currency transactions for selected date 14 For selected date shows data of foreign currency transactions order as follows e Internal order number Interni broj naloga Description of foreign currency transactions Opis kupoprodaje Foreign account Devizni ra
16. or overview of all accounts e Currency Valuta Always 191 HRK because now we are operating with kuna accounts and orders e Date from Date to Datum od Datum do Time period in which you want to select and see orders e Account number of the receiving customer Broj ra una primatelja only orders with entered account number will be searched If you do not enter bank s VBDI VBDI of Credo bank will be set e Order status Status naloga Select order status you want to check Statuses in a forms are grouped in the following way o All statuses Shows all orders with all statuses Entered Evidentirani Orders in progress Nalozi u obradi Completed transaction Proknjizeni Orders with error S gre kom Erased Obrisani o Orders in progress This is the group that shows orders all on going statuses in the bank Entered Authorised Autorizirani Sent to NKS National Clearing System Poslani u NKS Ready to complete Spreman za knjizenje Waiting queue Red ekanja u banci Returned from NKS Vra en iz NKS Blocked waiting queue Blokirani red ekanja Unexecuted basis NeizvrSene osnove Effected unexecuted basis Izvr ena neizvrSena osnova e Order amount Iznos naloga Select amount as the condition to view the orders Searches only orders with requested condition After select conditions and option Show Prikazi shows overview founded orders by given conditions You can see next data e Value date Datum
17. request The table has 6 rows and 8 columns with eight digit numbers The Internet Banking system requests to enter TAN number from randomly generated table coordinates Every time you log in system requests all three mentioned pieces of information The system requests to enter TAN number to sign the payment orders as well If you have problems with login first click link Problem s prijavom Problem with login to check whether all the preferences are set properly if you still have problems please call our bank s personnel Virtual Desktop Virtualni stol Module Virtual desktop is the initial page of Internet banking shown after successful login On Virtual desktop you can find bank s notices and other relevant information You may always return to Virtual desktop choosing following link Virtual Desktop Choose option Virtualni stol gt gt Virtualni stol On Virtual table you will find a several modules that provide various useful information such as irtualni stol Stanje Promet Actuality Aktualnosti Actual bank s offers Offers Ponude Bank offers for clients News Novosti In this section you can find a last bank s news Your messages Va e poruke In this section you will see a report of your inbox messages received from last visit to Internet Banking Transakcije Tetajna lista Postavke Pomoc IVAN IVI stiger 1 gt gt Yirtualni stol gt gt Mirkuani stol Virtualni stol
18. rimatelja Number of account where the funds will be sent It is consisted of two fields VBDI Leading Number of Deposit Institution and account number in the bank Credit reference number Poziv na broj odobrenja Field for payment model and number Details of payment Svrha pla anja Description of payment details Amount Iznos Enter amount without points with comma for lipe e g 1234567 89 Upon exit from this field the system will format number as follows 1 234 567 89 Realization data Datum izvrSenja Current date is set Template name Naziv predlo ka If the option Save in the template Spremiti u predlozak is selected new template will be automatically created If the field is left blank the name Predlo ak Template will be used Beside there are following options as well Enter Unesi Sends entered data to checking and saving Cancel Poni ti Resets data in entry form to initial settings Select template Odaberi predlo ak Shows existing templates where can select one of them to enter in form Save order data as a template Spremi podatke s naloga kao predlo ak If this option is active after entry of an order all data except amount will be saved as the new template Order entry checking After the order is fully entered option Enter Unesi on the form this page is shown with result of formal verification of the entered data If order is correct using option
19. t where the funds will be sent It is consisted of two fields VBDI Leading Number of Deposit Institution and account number in the bank Credit reference number Poziv na broj odobrenja Details of payment Svrha pla anja Ref Vezna oznaka Order amount Iznos naloga Overview of Order Templates Select option Transakcije gt gt Kunske transakcije gt gt Pregled predlo aka za nalog Selecting this option list of all current templates will be shown There are next options in this list e New order entry Unos novog New form will be displayed e Delete Obri i Deletes marked templates e Template overview Pregled predlo ka Opens form with data overview in a template e Select all Ozna i sve Select all templates on list e Remove all marks Ukloni sve oznake Delete mark from all templates On Template overview there are following data about templates e Name Naziv e Receiving customer Primatelj Address of the receiving customer Sjedi te primatelja e Account number of the receiving customer Broj ra una primatelja Details of payment Svrha pla anja e Amount Iznos Selection of Templates On page Payment order entry select option Selection of templates Selecting this option list of all current templates will be shown By marking one template and with option Select template your form for order entry will be filled with data from the template There are following field n
20. valute e Details of payment Opis prometa Receiving customer Primatelj and his account number e Debit reference number Poziv na broj zadu enja Credit reference number Poziv na broj odobrenja e Internal number Interni broj in Internet banking application Number in bank order reference in the bank e Order amount Iznos naloga e Order status Status naloga Above orders overview you can see selected overview criteria It is possible to click a left mouse button to choose every of the shown entries and you will get a view of the selected order in the new window that can be sent to printer as well 10 With check mark you may select an order and using option Copy to the new order Kopiraj u novi nalog it may be copied into the new one New orders are available in option Entered orders view Pregled unesenih naloga Definition of a Group Select option Pregled unesenih naloga gt gt Preseli u grupu Kreiraj novu grupu ili Promijeni opis grupe Selecting any of statuses in new form will be opened On the form there are next fields e Group name e Group description Verification of Signature When the orders are checked and the option Sign Potpi i is selected the page Entered orders view Pregled unesenih naloga is shown with one or more orders for signing There are next data on the list e Ordinal number Redni broj Order number in the list e Internal order number Interni
21. web page Date to Datum do e Inthe menus select day month and year for the account balance view e you can select date by the option Select Izaberi as well e or you may use current date already set during loading of the web page Amount Iznos e this option displays transactions of the pre defined amounts e initially it is set to show all transactions larger than 0 00 Type of change Vrsta prometa e this option includes sent and received payments overview e it can show sent and received payments or just sent or just received payments View Prika i e choose to see account changes for selected account and period of time Overview of changes Pregled prometa List of found account changes by conditions contains sent and received payments account balance description of the transaction total amount of sent payments in requested period depend of conditions total amount of received payments in requested period depend of conditions balance on initial data balance on final data If you select amount or type of change information on number of found entries will be shown and how many of them are not shown due to given conditions If more than ten account balance items is split on few pages a note displays that information Selecting some items in overview a new window with date and time of overview is displaying and can be print Options of account changes e Select Izaberi after a date is selected it opens a new w

Internet Banking User Guide – Individual Clients v 1.6

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Internet Banking User Guide &ndash; Individual Clients v 1.6

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Internet Banking User Guide – Individual Clients v 1.6