Plesk 8.3 for Windows E-Mail User's Guide (revision 1.0)
Contents
1. BUY VIAGRA AT LOW PRICE in Subject line and message body scores 8 3 points By default the filter sensitivity is set so that all messages that score 7 or more points are classified as spam If you receive lots of spam messages with the current setting to make filter more sensitive try setting a lesser value in the Hits required for spam box for example 6 If you are missing your e mails because your spam filter thinks they are junk try reducing filter sensitivity by setting a higher value in the Hits required for spam box Protecting Your Mailbox from Spam 19 Note To further improve spam filter accuracy you may want to train your Spam filter on e mail messages you receive see the section Improving Accuracy of Spam Detection on page 20 for instructions What to do with spam mail If you are sure that your spam filter is accurate you may want to set the filter to automatically delete all incoming messages recognized as spam To do this select the Delete option If you wish to filter mail with the software on your local computer select the Mark as spam and store in mailbox option and then specify how spam filter should mark the messages recognized as spam X Spam Flag YES and X Spam Status Yes headers are added to the message source by default and if you want the spam filter will also include a specific text string to the beginning of Subject line Modify spam mail subject To help you filter out the mess2. If you have found a mistake in this guide or if you have suggestions or ideas on how to improve this guide please send your feedback to userdocs swsoft com Please include in your report the guide s title chapter and section titles and the fragment of text in which you have found an error CHAPTER 1 Getting Started In this chapter Logging in to Your Control Panel 2 cisetccte ccc teces Reecttest Sosa ep Stars deresi auniees eee 8 Becoming Familiar with Your Control Panel ccccceeeeeeeeeeeeeeeeeeeeeeeeeeenaees 8 Setting Your Control Panel Language and Theme rnnnnnnrrnnnnnnnnnnnnnnrrrrnnnnnnnennr 10 Changing Your P4SSWOrd uavautranadkekeakeredokkmddtdlkeg 11 Ir You Forgot Your Password serere e eden neGs LG 11 8 Getting Started Logging in to Your Control Panel gt To log in to your Plesk control panel 1 Open your web browser and type the URL your provider gave you into the address bar Press ENTER Plesk login screen will open Type your e mail address into the Login box and type the password your provider gave you into the Password box If you log in for the first time select the language for your control panel from the Interface language drop down list If you had previously specified the interface language and saved it in your interface preferences leave the User default value selected Click Log in Your Home page will open giving access to the administrative functions avail
3. OK 4 Click Redirect in the Tools group 5 Select the Redirect checkbox 6 Type the destination e mail address to which you would like to forward e mail 7 Click OK Note You will need to clean up the contents of your mailbox from time to time messages are not deleted automatically after forwarding 26 Setting Up an E mail Forwarder Turning Your Mail Account into a Mail Forwarder without Mailbox gt To turn your mail account into a mail forwarder that will forward messages without keeping them on the server On your Home page click Mailbox in the Tools group Make sure that the Mailbox checkbox is not selected Click OK Click Redirect in the Tools group Select the Redirect checkbox Type the destination e mail address to which you would like to forward e mail Click OK on FWD ad Switching off Mail Forwarding gt To switch off the mail forwarding service 1 On your Home page click Redirect in the Tools group 2 Clear the Redirect checkbox and click OK CHAPTER 9 Setting Up a Mailing List BON y To use your mail account as a mailing list On your Home page go to Mail Group and click Add New Member Type the e mail address you need Click OK Repeat the steps from 2 to 4 to add as many e mail addresses as needed Click Switch On in the Tools group In this chapter Subscribing Users to Your Mailing List annrnnnnnnnnnnnrnnnnnrnnnnnnnnnnnrnnnnnrnnnnnnnennnr 27 Unsubscribing U
4. S PLESK Plesk 8 3 for Windows E Mail User s Guide Revision 1 0 eet SWSOFT Copyright Notice ISBN N A SWsoft 13755 Sunrise Valley Drive Suite 600 Herndon VA 20171 USA Phone 1 703 815 5670 Fax 1 703 815 5675 Copyright 1999 2007 SWsoft Holdings Ltd All rights reserved Distribution of this work or derivative of this work in any form is prohibited unless prior written permission is obtained from the copyright holder Patented hosting technology protected by U S Patents 7 0909 948 7 076 633 Patents pending in the U S MS Windows Windows 2003 Server Windows XP Windows 2000 Windows NT Windows 98 and Windows 95 are registered trademarks of Microsoft Corporation Contents Preface About This Guid isuaponudnagei Ohne sili eee dennis een Typographical CONVENTIONS ecceceeececececeeeeeeeeeeeeeeeeeceaeeeeaaeeeeaeeseaeeesaeeeeaeseeeeeeaas FEGADATK hund i i ee nr ei Getting Started Logging in to Your Control Panel ccccccecceeeeeeeeceeeee cent eeeaeeeeeeeseeeeeaeeeeeeeeeeeee Becoming Familiar with Your Control Panel srrnnannrnrnvrnnnnvnnnnnvnnerrvnnnrnnnnnnnnenrenenn Setting Your Control Panel Language and Theme ccsseeceeceeeeeeeeeeeeeeeeeeaees Changing Your PaSSWOrd cccccccceececeeeeceeeeeaaeeeeeeeceeeeecaaeeseaeeseeeeescaeeesaeeeeneeseaees If You Forgot Your Password rnnannvvnnnnnnvvnnnannvvnnnnnnvvnnnnnnrrnnnennnnnnnsnsnnnnnennnn
5. has already set up a mailbox on your account If you are going to use your mail account as a mail forwarder or mailing list you are recommended to switch off the mailbox service a mailbox keeps all incoming messages and they are not removed automatically after being forwarded Therefore if you choose to have the mailbox mail forwarder configuration on your account be sure to clean up the mailbox from time to time gt 1 2 3 To set up a mailbox On your Home page click Mailbox in the Tools group Select the Mailbox check box Click OK Now your mailbox is created To receive and send e mail through your mailbox set up an e mail program of your choice on your computer see Setting Up Your E mail Program for Retrieving Mail from Your Mailbox on page 22 or use a browser based Web mail interface see Accessing Your Mail from a Web Browser on page 24 Credentials for accessing your mailbox are your e mail address and password that you use for logging in to your control panel To change your password proceed to the section Changing Your Password on page 11 To set up and configure your spam filter proceed to the chapter Protecting Your Mailbox from Spam on page 17 To set up and configure anti virus protection proceed to the chapter Protecting Your Mailbox from Viruses on page 21 To set up an e mail forwarder that will forward mail to another e mail address proceed to the chapter Setting Up an E mail Fo
6. to Switching Between Accounts on page 14 section for more information 14 Setting Up Global Account Switching Between Accounts gt To switch to another account 1 Click Switch User in the upper right corner 2 Select the account you want to switch to Choose the required local account from the list of accounts connected to your global account or Select Specify credentials for another account and provide login and password for a local account not connected to your global account or to another global account You can also specify the language for your control panel from the Interface language menu If you had previously specified the interface language for that account and saved it in its interface preferences leave the Default value selected 3 Click OK Changing Global Account Password gt To change password of your global account 1 Login to Plesk under your global account or any local account connected to it 2 Go to Global Account and click Change Password 3 Enter your old and new passwords and click OK Disconnecting Local Accounts From Global Account To disconnect a local account from your global account Log in to Plesk under the local account you want to disconnect Go to Global Account and click Disconnect From Global Account Confirm the disconnection and click OK Repeat steps 1 3 for other local accounts as necessary on y CHAPTER 2 Setting Up a Mailbox It is likely that your provider
7. vice versa your spam filter will likely produce incorrect results In this case Clear the spam filter s database and then repeat training Switching off Spam Filter gt To switch off spam filtering 1 2 On your Home page click Mailbox in the Tools group Clear the Switch on spam filtering checkbox and click OK CHAPTER 5 Protecting Your Mailbox from Viruses To defend your system from viruses do not open suspicious e mail attachments enable anti virus protection on the server side if this service is provided by your hosting company and be sure to have a firewall and anti virus software installed on your personal computer Also keep your operating system up to date and timely install security hot fixes and patches CHAPTER 6 Setting Up Your E mail Program for Retrieving Mail from Your Mailbox URAN y ad 9 To set up Microsoft Outlook Express Open Microsoft Outlook Express Go to Tools gt Accounts Click the Mail tab to open a list of your mail accounts Click the Add gt button and select the Mail item Enter your name as you want it to appear in any messages you send and click Next gt Type your e mail address and click Next gt Select the protocol of your incoming mail server Specify the mail domain name as the incoming and outgoing mail server for example mail your domain com and click Next gt Type your e mail address in the Account name box for example your name your doma
8. 3 4 To connect a local Plesk account to your global account Log in to Plesk under the local account you want to connect Go to Global Account and click Connect To Global Account Make sure that Use existing global account option is selected and provide the login and password for the global account you want to connect to Click OK Repeat steps 1 4 for other local accounts as necessary To connect an account in another product with SSO support to your global account Log in to software product with SSO support under the account you want to connect Follow the instructions on connecting to a global account in respective software product documentation Make sure that you provide the credentials for the existing global account when you are asked to Repeat steps 1 2 for other accounts or products as necessary Note Different software products may use different names for the Global Account feature such as Federated Identity or Global Login Refer to respective software product documentation for more information After you have connected all required accounts to your global account you can log in under your global account all the time in any product where you have a local account connected to your global account You will be shown the list of local accounts connected to your global account every time you log in under it so you can choose which account you would like to use now You can switch to another account any time you want Refer
9. Help Desk to Request Assistance From Your Provider Closing the Ticket When Your Problem is Resolved gt To close a ticket 1 Goto Help Desk locate the ticket you need and click its subject or identification number 2 Select the Close ticket option from the Ticket Event drop down box and type your comment into the New Comment input field if required 3 Click OK
10. able for your e mail account Becoming Familiar with Your Control Panel This section describes the items located on your Home page and gives an overview of the operations you can perform on your mail account and services you can subscribe to When you need to perform a specific operation we suggest that you refer to the table of contents to quickly find the instructions you need You can do the following with your mail account Use it as a standard mailbox protect it against spam and viruses and send receive mail through a mail client program installed on your computer via SMTP POP3 and IMAP protocols and access your mail through a Web interface Use it as a mail forwarder to one or several recipients Use a vacation notice when you are away and will not be able to check your mail Use a number of automatic responses that will activate under certain conditions Use any combination of mail services for example have a mailbox that will keep your mail and forward the message copies to other addresses Now let s take a look at your Home page Getting Started 9 s PLESK da tare ra OF over raide P tag out maili example com A 5 amp a sg I i Preferences Perssons Visio fedre Mal Group Gos haporespordes Myfier cor Ieo Annas rote g Omatied Mad shines No Mal ahecen Figure 1 E mail user interface The navigation pane is located on the left It contains the following shortcuts Home Click this shor
11. ages identified as spam tell spam filter to add a certain text to spam message subject To do this select the Modify spam mail subject checkbox Enter your text into the by tag field if you wish to change the default tag Note that even if this checkbox is not selected a header X Spam Yes will be added to the headers of any mail message recognized as spam Spam detection alert text For a specific spam warning text to appear in a body of a spam letter enter it into the Spam detection alert text field To save your changes click OK If you do not want to receive e mail from specific senders add their e mail addresses to the spam filter s black list To add an entry to the black list on the Black list tab type an e mail address into the E mail pattern box For example address spammers net spammers net An asterisk means any combination of symbols Click Add To remove an entry from the black list select it and click Remove If you want to be sure that you will not miss e mail from specific senders add their e mail addresses to the spam filter s white list To add an entry to the white list on the White list tab type an e mail address into the E mail pattern box For example address mycompany com mycompany com An asterisk means any combination of symbols Click Add To remove an entry from the white list select it and click Remove 20 Protecting Your Mailbox from Spam Improvin
12. can include prewritten messages in plain text or HTML format and they can contain attached files as well gt To set up the automatic reply for your mailbox 1 2 On your Home page click Autoresponders in the Tools group If you are not going to attach any files to the automatic reply proceed to the step 3 To attach a file to the automatic reply 1 Click Attachment Files in the Tools group 2 Click Browse to locate the file and once selected click Send File The file will be added to the attachment files storage and you will be able to attach this file to a number of different automatic replies 3 Once finished click Up Level and proceed to the next step Click Add New Autoresponder in the Tools group Configure the automatic reply 1 Type a name for this automatic reply into the Autoresponder name box For example Vacation notice 2 If you want this automatic reply to be sent in reply to any incoming e mail message in the Request group leave the always respond option selected If you wish to automatically reply only to e mail messages that contain specific words in the message text or subject line select the appropriate option and type the word combination in the Request text input box 3 By default the subject line of incoming e mail will be inserted into the automated reply To use a custom subject type it into the Answer with subject subject input box 4 As your correspondents may not figure out t
13. count and switch between them without providing credentials After you create a global account and connect local accounts to it you will be able to choose from any account connected to your global account when logging in under your global account Note Single Sign On technology and the ability to use global accounts can only be activated through API or Command Line Utility means Please refer to your Service Provider or the respective documentation for more information on activating Single Sign On In this section Creating A Global A amp touiluauruadasaasdradrukresad ne 13 Connecting Local Accounts To Your Global Account 13 Switching Between Accounts i iscestiotcienelesevervieriiecqes eubvyanedie vevd eide 14 Changing Global Account Password rrrnnnvrrrrnnnnnnnnrnnnnvrrrnnnnnnnnerrrnnrrrrnnnnnnsnnnn 14 Disconnecting Local Accounts From Global ACcount aarrnnnvrrrnnnnnnnnnnnnnnrrnnnnne 14 Setting Up Global Account 13 Creating A Global Account r To create a global account Log in to Plesk go to Global Account and click Connect To Global Account Select Create new global account and provide the login and password for your global account Click OK Your global account is active now so you can proceed with connecting other accounts to it Refer to Connecting Local Accounts to Your Global Account on page 13 section for more information Connecting Local Accounts To Your Global Account gt 1 2
14. d a computer with Internet connection for example in an Internet cafe and do any of the following Open a web browser and type the URL http webmail mail domain com where mail domain com is the name of your mail domain that is the part of your e mail address to the right of the sign Press ENTER A login screen will open Type your e mail address and password and click Log in Open a web browser and type the URL to access your Plesk control panel for example https domain com 8443 Press ENTER Log in to Plesk and click WebMail in the Tools group A login screen will open and your user name will be prefilled Type your password and click Log in CHAPTER 38 Setting Up an E mail Forwarder In this chapter Using a Forwarder Together with Your MailOX ccccccccccccececceeeeeeeeeeeeeeeees 25 Turning Your Mail Account into a Mail Forwarder without Mailbox 08 26 Switching off Mail Forwarding errrnnnnnnnnnnnnnrrrrnnnnnnnnrnrnnnrrrrnnnnnnnnrnnnnnnrrrnnnnnnsennn 26 Using a Forwarder Together with Your Mailbox To add mail forwarding service to your mail account messages will be processed by anti virus and spam filter kept in your mailbox and their copies will be forwarded to the specified address 1 On your Home page click Mailbox in the Tools group 2 Make sure that the Mailbox checkbox is selected Without a mailbox you will not be able to apply anti virus and spam filtering 3 Click
15. essions in your control panel deselect the Allow multiple sessions check box To avoid errors that can happen when you attempt to perform an operation on the screen while interface scripts have not completely loaded leave the Prevent users from working with the control panel until interface screens are completely loaded option selected Click OK Changing Your Password To change your password for access to control panel and mailbox if you have it On your Home page click Preferences in the Tools group Type the new password into the New password and Confirm password boxes Click OK If You Forgot Your Password Ja If you forgot your password In your web browser s address bar type the URL where your Plesk control panel is located For example https domain com 8443 Press ENTER Plesk login screen will open Click the Forgot your password link Type your e mail address into the Login and E mail boxes Click OK Setting Up Global Account Your password will be sent to your e mail address 12 Setting Up Global Account Global Account is a Single Sign On technology feature that allows you to log in to different SWsoft products using a single global login and password If you have several accounts in Plesk you can connect them all to a global account and switch between these accounts without entering a password every time You can also connect all your accounts in other SWsoft products to your global ac
16. filter mail with a filtering program installed on your local computer once mail has been retrieved from your mailbox If you rely entirely on the spam filter installed on the server you may configure it so as to automatically delete the suspicious messages as they come To configure the spam filter follow the instructions below Configuring the Spam Filter gt To configure the spam filter On your Home page click Spam Filter in the Tools group Configure the following settings as desired 1 2 Switch on spam filtering Select this option to enable spam filtering Use server wide settings Select this option if your provider or server administrator has prepared black and or white lists of e mail addresses that you would like to use together with your own restrictions Black list shown under Black list group includes e mail addresses of spammers and white list shown under White list group includes e mail addresses of trustworthy correspondents or entities If the Use server wide settings checkbox is grayed out i e not selectable this means that there are no preconfigured spam filter settings on the server Hits required for spam This setting adjusts spam filter sensitivity SoamAssassin performs a number of different tests on contents and subject line of each message As a result each message scores a number of points The higher the number the more likely a message is spam For example a message containing the text string
17. g Accuracy of Spam Detection You can improve accuracy of spam detection by training the spam filter on the e mail messages that you have in your mailbox gt 1 To improve accuracy of spam detection On your Home page go to Spam Filter and click Training All e mail messages you have in your mailbox are presented on the screen Each message is accompanied by an icon in the left column which tells if a message is recognized as spam Q non spam O or not recognized at all If you have already trained your spam filter on message and the results were recorded in the spam filter s database an icon is shown in the right column Train the spam filter In most cases you can tell if a message is spam by looking at its subject line and sender s name If they do not give you any clue try looking inside the message using your e mail program or Webmail interface Home gt WebMail To mark a message as spam select the corresponding checkbox and click It s Spam To mark a message as not spam select the corresponding checkbox and click It s Not Spam To remove any information on a given message from the spam filter database select the corresponding checkbox and click Forget It Once finished with training you can remove spam e mails from your mailbox using your e mail program or Webmail interface If you have accidentally made your spam filter learn a great number of spam e mails as non spam or
18. ger Need 31 Switching off Automatic Reply gt To switch off the automatic reply 1 On your Home page click Autoresponders in the Tools group 2 Click Switch Off The automatic reply is now switched off Its settings are saved in the control panel as a reusable template so the next time you need to use this automatic reply repeat the above procedure clicking Switch On on the last step Setting Up the Automatic Reply 31 Deleting an Automatic Reply Template That You No Longer Need gt To delete an automatic reply configuration that you no longer need 1 On your Home page click Autoresponders in the Tools group 2 Select a checkbox corresponding to the configuration name and click X Remove Selected Confirm removal and click OK CHAPTER 11 Monitoring Connections to Your Control Panel To find out who is logged in to your control panel at the moment 1 Click the Sessions shortcut in the navigation pane All sessions including yours will be presented and the following details will be displayed Type A type of control panel user who established the session for mailbox owner Login The login name the user is logged in as IP address The IP address from which the control panel is accessed Logon time The date and time when the user logged in to the control panel Idle time The time that user was not doing anything in the control panel while being logged in 2 To refresh the list of user se
19. hat the message they received from you was an automatic response they may want to respond to your auto reply So you should specify your e mail address as the Return address otherwise their messages will be directed at the autoresponder s address 5 Type your message in the Reply with text field 30 Setting Up the Automatic Reply 6 To limit the number of automated responses per day to the same e mail address enter the desired number in the Reply to unique e mail address not more than input box under Limits The default setting is to respond no more than ten times in one day to the same e mail address To reduce mail server load you may want to limit the number of unique addresses that the autoresponder will remember To do this enter the desired number into the Store up to box If you want your incoming mail to be forwarded to another e mail address while you are away specify an e mail address in the Forward request to e mail box Attach your files if needed To do this click the Add New Attachment button select the check box corresponding to the file that you previously uploaded to the attachment storage and click OK To remove an attached file from the automatic reply select the corresponding checkbox and click Remove Selected 5 Click OK 6 Click Switch On in the Tools group In this chapter Switching Off Automatic Reply Lanseringen 30 Deleting an Automatic Reply Template That You No Lon
20. in com 10 Type your password 11 Leave the Remember password box checked if you do not wish to be prompted to enter password each time your e mail program connects to the mail server to check for new mail and click Next gt 12 To complete setting up your e mail program click Finish Ouohwonr y ad To set up Mozilla Thunderbird Open Mozilla Thunderbird Go to Tools gt Account Settings Click Add Account The Account Wizard will open Leave the Email account option selected and click Next gt Enter your name as you want it to appear in any messages you send Type your e mail address For example your name your domain com Click Next gt Select the protocol of your incoming mail server Specify the mail domain name as the incoming and outgoing mail server for example mail your domain com and click Next gt In the Incoming User Name box specify your full e mail address for example your name your domain com and click Next gt Setting Up Your E mail Program for Retrieving Mail from Your Mailbox 23 10 Enter the name by which you would like to refer to this account for example Work Account and click Next gt 11 Verify that the information you entered is correct and click Finish 12 Click OK to close the Account Settings wizard CHAPTER 7 Accessing Your Mail from a Web Browser You can read your mail and compose new messages even if you are far from your home or office computer Fin
21. itching off Mail Forwarding rrarnvenonvvnrnrrrnnnrrnnnnvnnerrennr ann nvnnnnnenrnrrennnrnnnnnnnrenresnnrnesnnnnnennenennne Setting Up a Mailing List Subscribing Users to Your Mailing LiSt rrannvnnonnvnnorrvnnnrrnnnnvnnnnvnnrnrrennnrnnnnnnnnennennnrresnnnnnrnnenennn Unsubscribing Users from Your Mailing List ornnannronnnnnnvrnnnnnnvrnnnnnnrrnnnennvrnnnnnnrrnnnersrrnnsersrrnnen Switching off the Mailing List Service c cccseeeeeeceeeeeceeeeeeeeeeeeeesaeeesaaeeseneeseaeeeseaeeeeaeeeeeeeeaas Setting Up the Automatic Reply Switching off Automatic Reply cccccceccceceeceseeeeeeeeeceeeeeceaeeeeaaeeeeeeeeaeeesaaeeseaeeseeeeseaeeseaaesenneeeas Deleting an Automatic Reply Template That You No Longer Need ccceeseeeeeeeeeeeeeeteees Monitoring Connections to Your Control Panel Using Help Desk to Request Assistance From Your Provider Submitting a Problem Report to Your Provider cccccccceceeeseeceeeeeeeeeeeeaeeeeaeeseeeeeseaeeeeaaeeeeneeeaas Posting a Comment to Your Problem ReQOMt cccccecceeeeeeeceeeeeceeeeeeaeeeeeeeseeeeesaeeeeaeeseneeeeaees Closing the Ticket When Your Problem is R SOIV d cc ccceeceeeeeeeeeeeeeeeneeceeeeeseaeeeeaeeeeeeeeaas 4 Preface In this section Preface About TNS GULE soneterapi eaiederonatecenseevete wenereceranetndenanerenets 5 Typographical Ge 1 1 ETE 5 351500 85 ERE EE ER 6 About This Guide This guide is intended for use
22. rnnsrnnnnn Setting Up Global Account Creating A Global ACCOUNT eannranannrnnonrrnnr renn nrnnnnnnnrnnrennnrnnen nesen nennrrneennnnsnnnnnnennen Connecting Local Accounts To Your Global Account rrrerrnnvvrrrrnnvvrrrrnrrrrrrnnrverrrnnn Switching Between ACcounts cccceecceceeeeeeeeeeeeeeeceaeeecaaeseeaeeseeeeesaeeesaaeeeeneeeeaees Changing Global Account Password ccccccsseeeeneeeeeeeeeeaeeeeaeeseeeeeceaeeesaeeeeeeeenaees Disconnecting Local Accounts From Global Account cccceeeteeeeeteeeeneteeeeees Setting Up a Mailbox Removing the Mailbox Service Protecting Your Mailbox from Spam Switching on Spam Filter cccccceseceeeeeeeceeeeeeeaeeeeneeseeeeeseaeeeeaaeseeeeeseaeeesaeeseneeesaees Configuring the Spam Filter cc ccecceeceeceeeeeeeeeeeeeeceeeeseaeeeeaeeseeeeeseaeessaaeeseneeenaees Improving Accuracy of Spam Detection ccceccceceeeeeeeeeeeeeeeeeeeeeseeeeseaeeseneeseenees Switching off Spam Filter rasnvnnannvnnonvvnnnvrnnnnrnnnnnnnnnrrnnnnrnnannrnnennenrsrnesnnrnnsnnnnnrnren Protecting Your Mailbox from Viruses Setting Up Your E mail Program for Retrieving Mail from Your Mailbox Accessing Your Mail from a Web Browser Setting Up an E mail Forwarder Using a Forwarder Together with Your Mailbox rurrnnrrrnronnvrnnnrnnrrnnnnnnrnnnrrnnrnnnnnnnnn Turning Your Mail Account into a Mail Forwarder without Mailbox c08 22 24 Preface Sw
23. rs of e mail hosting service who were given access to Plesk control panel for managing their mail accounts Typographical Conventions Before you start using this guide it is important to understand the documentation conventions used in it The following kinds of formatting in the text identify special information Formatting convention Special Bold Italics Monospace Type of Information Items you must select such as menu options command buttons or items in a list Titles of chapters sections and subsections Used to emphasize the importance of a point to introduce a term or to designate a command line placeholder which is to be replaced with a real name or value The names of commands files and directories Example Go to the System tab Read the Basic Administration chapter The system supports the so called wildcard character search The license file is located in the http docs common licenses directory 5 6 Preface Preformatte On screen computer output in d your command line sessions source code in XML C or other programming languages Preformatte What you type contrasted with el Bole on screen computer output CAPITALS Names of keys on the keyboard KEY KEY Key combinations for which the user must press and hold down one key and then press another Feedback ls al files total 14470 cd root rpms php SHIFT CTRL ALT CTRL P ALT F4
24. rwarder To set up an e mail forwarder to multiple recipients or to use your mail account as a mailing list proceed to the chapter Setting Up a Mailing List on page 27 To set up an automatic response such as on vacation or out of office notice proceed to the chapter Setting Up an Automatic Reply on page 29 CHAPTER 3 Removing the Mailbox Service gt To remove the mailbox service from your account discarding all messages in your mailbox 1 On your Home page click Mailbox in the Tools group 2 Clear the Mailbox check box 3 Click OK CHAPTER 4 Protecting Your Mailbox from Spam In this chapter Switching on Spam FE adv Configuring the Spam Filter i n rareivareeheikve dekkenet eeidravkitdbkidie Improving Accuracy of Spam Detection arrrnnvrrrnnnnnnnnrnnnnnrrrrnnnnrnnnnnnnnnvrrnnnnn Switching off Spam Fler vaosagerdosesseueenkbrtntddnane 18 Protecting Your Mailbox from Spam Switching on Spam Filter gt To switch on spam filtering 1 On your Home page click Mailbox in the Tools group 2 Select the Switch on spam filtering checkbox and click OK Now all the incoming mail will be filtered on the server side By default spam filter does not delete spam mail it only adds the X Spam Flag YES and X Spam Status Yes headers to the message and SPAM text string to the beginning of Subject line of each message recognized as spam These settings are fine if you prefer to
25. sers from Your Mailing List nrornnnnnnnnrrnnnnnrnnnnnnnannrnnnnnrnnnnne 27 Switching off the Mailing List Service rrrrnnnrrnnnnnnnnnvrnnnnnrrnnnnnnnnnnrnnnnnrnnnnnnnnennr 28 Subscribing Users to Your Mailing List gt 1 2 To subscribe a user to the mailing list On your Home page go to Mail Group and click Add New Member Type the e mail address in the E mail field and click OK Unsubscribing Users from Your Mailing List gt 1 2 To unsubscribe users from the mailing list On your Home page click Mail Group in the Tools group Select the checkbox corresponding to the e mail address you wish to unsubscribe Click Remove Selected Confirm the operation and click OK 28 Setting Up a Mailing List Switching off the Mailing List Service gt To switch off the mailing list service 1 On your Home page click Mail Group in the Tools group 2 Click Switch Off in the Tools group CHAPTER 10 Setting Up the Automatic Reply If you are going on vacation and will not be able to check your mail for a while you may want to leave a vacation notice that will be automatically sent to your correspondents once they send e mail to your address This is done with automatic reply facility also referred to as autoresponder Aside from vacation notices organizations can use automatic replies to notify customers that their orders or technical support requests were received and will soon be processed Automatic replies
26. ssions click Refresh 3 To end a user session select the respective checkbox and click Remove Selected then confirm removal and click OK CHAPTER 12 Using Help Desk to Request Assistance From Your Provider If your service provider offers the Help Desk solution integrated with the control panel then you can use it to report your problems to your provider s technical support staff In this chapter Submitting a Problem Report to Your Provider sssesssesseesseeseeeeeeeees 33 Posting a Comment to Your Problem Report rrrrrrnnnnnnnnnnnnnvrrrnnnnnnnnnnnnnnrrrnnnn 33 Closing the Ticket When Your Problem is ReSolVed sssssseeesseeesseeeees 34 Submitting a Problem Report to Your Provider gt To submit a problem report to your service provider 1 Go to Help Desk and click Add New Ticket in the Tools group 2 Type the ticket subject select the category the issue is related to and type in the problem description 3 Click OK The ticket is now submitted to the system and sent to your provider You will be notified by e mail when the issue is resolved Posting a Comment to Your Problem Report gt To post a comment to your problem report 1 Go to Help Desk locate the ticket you need and click its subject or identification number 2 Select the Comment ticket option from the Ticket Event drop down box and type your comment into the New Comment input field 3 Click OK 34 Using
27. t you can have a number of alternative e mail addresses that will point to your mail account These e mail aliases can be used as disposable e mail addresses For example you have a primary e mail address your name example com and one disposable e mail alias nickname example com which points to your mailbox at the primary address your name example com When you say register on a forum you specify your e mail alias nickname example com which can be used to contact you and may be visible to other users Once you start receiving junk mail ask your provider or server administrator to remove that alias and create a new one this way you stop spam without losing your primary e mail address your name example com Note You cannot create and remove e mail aliases from your control panel Refer to your provider or server administrator when you need to have an e mail alias Setting Your Control Panel Language and Theme gt To select an interface language and theme skin for your control panel oh On your Home page click Preferences in the Tools group 2 Select the desired interface language and skin from the respective drop down lists 3 If labels of interface icons and buttons appear too long and overlap in your control panel you can limit the number of symbols that will fit on the buttons To do this type the desired value in the Button label length box 4 5 6 Setting Up Global Account 11 To disallow concurrent s
28. tcut to get to the main screen from which your control panel session starts Sessions Click this shortcut to view the list of users currently connected to your control panel and have a chance to disconnect them The control panel allows concurrent sessions and if you are collaborating with someone on managing your mail account you can see if that user is currently logged in to the control panel how long he or she has been there and how much time the user spent in the control panel without performing any actions Log out Click this shortcut to log out of control panel when finished working Help Desk This is where you can report your problems to your provider Help Click this shortcut to open the online help Below the Help icon there is a context help tip area which gives you brief descriptions of operations you can perform on the control panel screens When you place the mouse pointer over an icon or another control panel element the context help tip provides additional information The main work area is located on your right The Info group shows the information on services currently used on your mail account An icon shown in color indicates that the service is activated and a grayed out icon indicates that the service is not activated The icons in the Info group correspond to the icons located in the Tools group and they are clickable so for example when you need to set up an automatic response you can click either the A
29. utoresponders icon in the Info group or the Autoresponders icon in the Tools group The Tools group provides the shortcuts to the following functions Preferences Change your password for access to control panel and your mailbox Select a desired interface language and theme skin Permissions See what actions are allowed for you to do by your service provider 10 Getting Started Mailbox Switch off the mailbox function if you do not need a mailbox on this account You would want to do this for example if you are using this e mail address as an e mail forwarder and would not like the mail system to leave the copies of forwarded messages on the server Switch the server side spam filtering provided by SpamAssassin software on or off Redirect Set up mail forwarding to another e mail address Mail Group Set up mail forwarding to multiple e mail addresses You can use this function as a simple mailing list Groups View the mailing lists to which you are subscribed Autoresponders Set up automatic responses Spam Filter Set up spam filtering for your mailbox and improve spam filter accuracy by teaching the spam filter on messages in your mailbox Antivirus Set up antivirus protection for your mailbox WebMail Read your mail and compose new messages with Horde web mail application The Mail aliases group at the bottom of the screen shows additional e mail addresses associated with your mail accoun
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