Romat Telecom – GHotel User's Manual
Contents
1. O x After which a window which contains a progress bar detailing the download progress should appear Soi a GHotel Romat Telecom a oe Gobel Cease XI Once the download is complete Java i mees desktop and start menushertcutsfor Web Start will display a dialog box asking to install a Desktop shortcut to launch GHotel from Answer Yes if you would like to have a desktop and start menu shortcuts for GHotel created From now on you can launch GHotel from your desktop shortcut or Start menu without the need to launch the web browser p E GHotel a WE i a neh Programs LA eases 2 Search a i ae ra Ham Log oF Gilad Ro GHotel Turno sort corper F yi Romat Telecom Page 4 17 GHotel User s Manual Once the download is finished and the shortcut is created the main GHotel window will appear GHotel Romat Telecom 2005 Build 5 0 General Status Room Management Billing Policies Charges WiFiSettings Properties Hotel Status Room Check In __ Guest Name Active Since Last Billed Active For O jit 29 4303 2005 _ Mr Daniel jad 35 1303 0005 A7 34 1303 2005 Mr Eli 17 34 1303 2005 PMS Communication link startversion Laudate 2905 3 atime 17 33 50 Lre 50 gt slink_stantwersion 130date 2005 3 13time 12. Romat Telecom Page 9 17 GHotel User s Manual Hardware Port Association To associate a room to a specific hardware port first click the room number in the tree display Room information Guest Information Mr Daniel Room Number 2 Server ip Associated Hardware Port Ba AM leotard Associated Billing Policy Flat Rate Policy d a When you click the room number the Room Information box appears to the right of the Room tree First select the sever ip from the Server Ip drop down list then select from the Associated Hardware Port drop down list server s avilable port Repeat this step in order to associate the rest of the rooms to their appropriate hardware ports Once all of the hardware ports have been associated It is necessary to define and create new billing policies to associate the various room with Billing Policies To define billing policies click on the Billing Policies Tab The billing policy editor panel appears Romat Telecom Page 10 17 GHotel User s Manual GHotel Build m m ji SRS Ty eS RE A EE a i General Status Room Management Biling Folicies Charges Properties Billing Policies Manage Policies Flat Rate Policy Add Policy Per Connection Policy Accumulative Time Policy Policy Details To create a new billing policy click on the Add Policy button on the top right corner of the panel On the E
3. Romat Telecom Page 1 17 GHotel User s Manual Romat Telecom GHotel User s Manual October 2004 Author Daniel Shlezinger 1 Description GHotel is a management and billing tool designed to interface to Romat Telecom s Hydra and or Pegasus servers on the application side and to the hotel s PMS server on the hotel side GHotel provides multiple options for creating various billing models and policies Flat Rate Per Connection or Accumulative Time and any combination thereof It can post charges to the hotel s PMS system or interface a standalone printer in the absence of such system GHotel is written in Java and deployed using Java Web Start and requires no installation aside from installing the Java Runtime Environment itself and can be updated automatically over the Internet whenever a new version is released 2 Features 1 Easy to use Friendly GUI application which requires no installation 2 Automatically upgradeable with no user interaction 3 Supports a serial connection to the hotel s PMS Software 4 Supports Printing of receipts Either automatically when a guest checks out or at any later time using the Charge History Feature Supports re transmission of past charges using the Charge History Feature 6 Built in billing policies provide a wealth of options for any number of possible scenarios O1 Romat Telecom Page 2 17 GHotel User s Manual 3 Installation Minimal system req
4. Per D0h 05m the guest The first two e time periods can be cut into slices with a rate set for each slice while the C Maximum Cost T 3 time period is charged Biling Options z only when the guest stays connected for longer than the first two time periods Per Connection The policy also has a Maximum Cost option to set an upper limit on the charge So the guest will not be charged for more than the said amount even if he she has been connected for a very long period of time This policy also has various options that affect the way that GHotel calculates and produces the charge Policy Mame Accumulative Time Policy Policy Type O Flat Rate Per Connection For the Next D1h 00m Rate is Sn IOh 0m After w hich TheRateis Brne Dhoom Per Day C Day Start Hour o ate Sina 4 O Per Stay 1 Per Day Policy calculation is restarted every 24 Hours at the time which the user first connected to the Internet or ata different time which is set using the Day Start Hour check box and spinner 2 Per Connection Policy calculation is restarted every connection 3 Per Stay The policy calculation is performed when the guest checks out Romat Telecom Page 13 17 GHotel User s Manual sil 7 7 n eA ae a a Once the billing policy 1S all set click General Status Room Management Biling Policies Charges OK to save the policy and add it t
5. 7 3 0t LrC slink Startversion 130idate 2005 5 23time 17 34 10 LrC gt slink _ Startversion 130date 2005 3 atime 17 3420 lt Lre 80 link_ Startversion 130date 2005 3 25 tine 17 3430 lt Lre 1 gt link Startversion 130date 2005 3 23time 17 34 4 lt Lre 2 gt link_Startversion 130idate 2005 3 25tinve 17 34 50 Lre 53 slink Startversion 130idate 2005 3 1atime 17 38 00 lt Lre gt link_startversion 130date 2005 3 atime 17 58 10 lt Lre 8 link_ Startversion 130date 2008 5 25tine 17 35 20 LrC 51 The General Status panel is displayed by default when GHotel is launched It contains two parts 1 Hotel Status Displays a table which lists all hotel rooms which are currently checked in and or are active and makes it easy to monitor the hotel s current activity Status 2 PMS Communication PMS Serial Port Configuration Enable Serial Connection to PMS Once the Enable Serial Connection to PMS in the Properties window Romat Telecom Page 5 17 GHotel User s Manual is checked a log of all Serial RS 232 communication activity with the hotel s PMS system Outgoing incoming messages will display 4 Setup When GHotel is launched for the first time It needs to be supplied with the Hydra or Pegasus server IP Address To enter the IP Address click on the Properties tab The Properties tab contains several fields DER GHotel Romat Telecom 2005 Build 3 0 Gen
6. Per Connection policies contain two time periods each with its own rate attached to it The guest is billed according to the amount of time he she stays connected For example If rate is set to 5 for the first 1h 00m One hour and 5 for every hour after that and the guest Edit Policy Policy Hame Per Connection Policy Policy Type O Flat Rate Per Connection Aate is 5 n y After Which Rate is 5 n e at r O Accumulative Time For the First 4 h com For Every 01h00m stays connected to the Internet for 3 hours GHotel issues a charge for 15 1 Hour X 5 Plus 2 Hours X 5 15 However if the guest is only connected for 30 minutes GHotel will only charge the guest for the first time period 1 hour If at any case the guest stays connected to the Internet for less than the initial amount of time GHotel will round the connection time to the nearest minimum 1 Hour in this case To change the time period click on the arrows next to the time to increase or decrease by 1 minute For faster increment decrement leave the mouse button 3 1h00 m clicked Romat Telecom Page 12 17 GHotel User s Manual 1 Accumulative Time Policy sr To create an Accumulative Time Policy click on the Accumulative Time Radio button The Accumulative Time policy has three different Accumulative Time time periods for charging Farthe First p1h 00m Rate is So
7. Prefix First Name John Last Name Doe Address 123 Ocean Dr 2 PMS Communication When the Hotel s PMS software sends a check in or a check out message to GHotel GHotel checks the room in using the guest information provided by the PMS software or out On check out GHotel produces a charge GHotel enables a and optionally prints a receipt If so room s associated defined in the properties panel hardware port when it is checked in Similarly After a room has been checked in A line When a room is checked containing the room number Check In date out it s associated hardware Guest name and activity information is added _ port is disabled to the table in the General Status panel which makes it easy to monitor the guest Romat Telecom Page 15 17 GHotel User s Manual Internet activity status Hotel Status Room Check In Guest Name 2 12 09 1 12 2004 Mr Activity Monitoring To monitor normal guest activity click on the General Status tab The General Status panel features a status table which lists all checked in rooms Active rooms have activity counters which display the Internet connection duration Hotel Status Room Check In Guest Name Active SincesLast Billed Active For 2 12 09 1412 2004 Mr 12 30 1 12 2004 00 16 CY al LAR POM Lap apy Piper When the room status changes to Active after the user e 10 has connected
8. be recovered To Delete a room Click on the Room Management tab Select the room you wish to delete and press on the Delete Room button You probably get this confirmation dialog Delete Room 2 Gre you sure you want to remove this room To Delete some rooms Click on the Room Management tab Press on the Remove Rooms button You get this dialog Delete Rooms Select Rooms for deletion To delete some rooms select the appropriate rooms and press on Romat Telecom Page 17 17 GHotel User s Manual the OK button you probably get a confirmation dialog Wifi Settings Click on the Wifi Settings tab for determine the policy of wifi users and the billing rate for unlimited time Select the wifi billing policy and the rate for unlimited time and press on the Apply button Terminating GHotel To terminate GHotel click on the X icon on the upper right corner of the GHotel window A Dialog box appears asking for confirmation Warning a Terminating SHotel will stop All Data Collection re vou sures When GHotel is restarted the next time Operation will resume from where it was last stopped Click OK to terminate GHotel or Cancel to return to the software Altough no data collection is available while Ghotel is down Pegasus server will continue to function with new and existing connections
9. ber in the To Room field Romat Telecom Page 8 17 GHotel User s Manual Once you click OK the rooms are created and added to the room tree which is displayed on the left To see the newly created rooms expand the room tree by double clicking the Hotel Rooms folder group which is called All newly created rooms are associated with the default room Default Group All of the hotel s room groups appear under the Hotel Rooms Root folder The newly created rooms are currently inside the Default Group folder Double click it to display all of the newly created rooms GHotel Build me a e cc __ _______ General Status Room Management Billi Defined Rooms a 24 Hotel Rooms S Default Group eth 2 4 4 z b fi m In the Add a new Group dialog box type in the name of the group in the Group Name text field and then proceed to select the rooms to be associated with this room group To select multiple rooms hold the Ctrl key while selecting rooms using the mouse The Room tree folders can be Collapsed closed and Expanded opened by double clicking the folder icon with the mouse pointer In order to create additional room groups and to associate the hotel rooms to these groups Click on the Add Room Group button Add a new Group Group Name NewGroup Select Rooms
10. dialog box Use this dialog to select the printer GHotel will send print jobs to 3 Receipt Type 1 Normal Prints one receipt per page 2 Text Single Line per Receipt Select this option if you wish to use a dot matrix printer and print only a single line which summarizes all of the information as a receipt 3 Text One Page per Receipt Select this option if you wish to use a dot matrix printer and print an entire page as a receipt Once all required settings have been selected click the Apply button on the lower end of the Properties panel to save these settings GHotel will now query the server for all required hardware information Romat Telecom Page 7 17 GHotel User s Manual 5 Operation Room creation and hardware port association Click on the Room Management Tab The Room management panel appears GHotel Build e T O E E IR w General Status Room Management Billing Policies Charges Properties Defined Rooms Manage Rooms Hotel Rooms Add Roomz Add Room Group In order to create rooms Click on the Add Rooms button on the upper right corner of the Room Management panel The Add Rooms dialog box appears Add Room Range start At Room To Room The Add Rooms dialog box allows you to create a large number of rooms with ease Simply enter the first room number in the Start At Room field and the last room num
11. dit Policy dialog box You can create three different billing policies Flat Rate Per Connection and Accumulative Time In order to create a new policy first enter the policy name in the Policy Name field For example Business Floor The default is Flat Rate Policy Once the name is entered select the policy type by clicking on one of the radio buttons Edit Policy Policy Mame Policy Type Flat Rate 0 Per Connection O Accumulative Time Flat Aate Rate is 5 n e Per Day CoC tae GHotel decides which currency to use according to the Operating system s Regional and Language Options configuration Romat Telecom Page 11 17 GHotel User s Manual Flat Rate Policy A Flat Rate Policy has a specific rate for 24 Hours of use For example If rate is set to 5 The guest will be charged for 5 when he she first connects to the Internet Subsequent Internet connections during that same 24 Hour time period will not be charged GHotel counts 24 Hours from the time the guest first initiates a connection If the guest connects after To change the rate click on the Arrows next to the amount to increase or decrease the charge by 0 10 that time period GHotel will issue an other 5 charge and so forth Per Connection Policy 5 00 When you select the Per Connection Radio button the Per connection Policy editor appears
12. eral Status Room Management Billing Policies Hdra Pegasus Serveres Server iP Addresses 192 168 1 172 192 168 1173 PMS Serial Port Configuration Properties Charges WiFi Settings _ Enable Serial Connection to PMS Port Baud Rate Data Bits Stop Bits Parity Receipt Printing _ Enable Printing on Check Out Printer Properties _ Print charges to File Select File Receipt Type Page Title Apply i 1 Server IP Address Add one or more Hydra or Pegasus Servers To add press the plus button To remove select a server for delete then press the minus button For the changes to take action press the apply button Romat Telecom Page 6 17 GHotel User s Manual 2 PMS Serial Port Configuration Settings 1 Enable Serial Connection to PMS check box Enable if the PC running GHotel will be connected with the Hotel s PMS server via a RS 232 serial cable 2 Port Specify the Windows COM port to be used for communication with the PMS server 3 Baud Rate Specify the Baud rate to be used Default is 9600 which should be fine for most cases 4 Data bits Default is 8 Data bits 5 Stop Bits Default is 1 Stop bits 6 Parity Default is None 3 Receipt Printing 1 Enable Printing on Check Out Check box Enable to have GHotel print the guests receipts when the room is checked out 2 Printer Properties button Displays the Windows printer selection
13. o filing Policies Manage Policies the list of defined billing policies To review the policy and any other ees Connection Policy a policies that are defined select the policy name in the Billing Policies list Selecting a policy displays the policy data to the right Below the description field are two buttons Edit Policy and Delete Policy which are used for policy editing and deletion To edit the n a currently selected policy click Edit Accumulative Time Policy Policy This brings up the Policy editor Type Modify any existing data to your liking Accumulative Time and click OK The modified policy will Description be saved To delete the currently ker hari E o Tenai Se Oe selected policy click Delete Policy fter Which The Aate is 5 1 For Every 1 00 Associating a billing policy to a Room Room Group 1 Room Assignment Click on the Room Management tab Select the room you wish to assign the policy to by clicking on the room number on the tree to the left Once the room is selected The Room Information panel appears on the right A billing policy can be Ho blasimum Cost set Room will be charged Once a day Defined Rooms rE 4 Hotel Rooms PEE Default Group ay Business Floor assigned to the room by selecting it from the Associated Billing Policy drop down list 2 Group Assignment To assign a billing policy to an entire gro
14. to the Internet the Room Editor icon changes to indicate that the room is currently active Reviewing GHotel s Charge History In order to view all of the charges made click on the Charge History Tab The Charge History panel displays a table which lists all of the charges sorted by the time the charge was originally issued Charges Room Amount Currency Date Time Duration Fee Type Infa aenaran a aan i LS 2004121 122916 24 00 00 acae Flat Rate Policy i Charges can be Printed to re issue receipts in case the original receipt was lost or not issued Transmitted to the PMS software If the PMS computer was disconnected or disabled at the time the charge was made or deleted To Print a charge Select a charge and click on the Print To Select multiple Charge button Depending on the print charges click the first preferences the selected charge will be sent charge and move the to the attached printer mouse cursor down the table until it reaches the last To Transmit a charge to the PMS charge or hold the Ctrl key Select a charge and click on the Post while selecting Romat Telecom Page 16 17 GHotel User s Manual Charge to PMS button The selected charge will be sent to the PMS software To Delete a charge Select a charge and click on the Delete Deleted charges are Charge button The charge will be deleted LOST FOREVER and from the GHotel database cannot
15. uirment Windows version 98SE CPU Pentium Ill 500Mhz Memory 128Mb GHotel is based on Java In order to run GHotel A Java runtime Environment JRE must be installed If it is installed please proceed to the next step If not please follow these instructions 1 2 Point your web browser to http java sun com j2se 1 5 0 download jsp On this page Several sections appear Scroll down to the section titled J2SE 5 0 JRE Under this section there is a link to download the JRE Download JRE The following page presents the Sun Microsystems License Agreement Select Accept on the lower right corner of the window and click Continue The following page presents several download links Click on Windows Off line Installation Multi Language The download should begin shortly Save the file to a temporary directory When the download has finished locate the file you have just downloaded and execute it It should present you with an installation wizard for the JRE Click Next through all installation phases Default JRE Installation options are fine for GHotel Romat Telecom Page 3 17 GHotel User s Manual With the JRE installed Point your browser to ar GHotel http support romat com GHotel p Romat Telecom and click on Launch GHotel Assuming the JRE has been installed successfully A Small window titled GHotel Splash Screen appears
16. up select the room group from the Room tree by clicking the Folder icon In the Group information panel that appears on the right Select a billing policy from the Associated Billing Policy pull down list Once selected the same billing policy will be associated with every room within that group Defined Rooms Hotel Rooms 8 0 Default Group Romat Telecom Page 14 17 GHotel User s Manual Checking In Checking Out Rooms Hotel Rooms can be checked in or checked out in two ways 1 Using the Room Information Panel The Room Information panel contains Check In and Check Out buttons When clicking the Check In Button the Check In panel appears The Check In Check In Guest SEE panel contains several fields for relevant en EE guest information such as First and Last names address E Mail and phone and fax numbers When all of the guest information is entered click OK The Business Floor room icon in the City Los Angeles room tree display 5 ess i rnanera up E Mail john doe com indicate thatthe a 710 555 898 room is currently checked in ve ETETE When clicking the Check Out button the room is checked out and the Room tree K Cancel icon is changed to indicate that the room is currently vacant Please allow a minimum of 2 minutes between check out and a new check in to the same room waiting less then 2 minutes can lead to erroneous calculation values
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