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1. 424444 gt 51 Using Hybrid Graphics select models only usrssssssnnnnnnnnnnnneennnnnnnnn 51 Using AMD Dual Graphics select models only 2224444s0nn nennen 51 7 MEST Weal eat AS and UG SS ee 53 Using memory card readers select models only ceeeeteeeeeeeeeeeeeeeeeeeeaeeeeeeeeaaaaeeeeeeeetaeeeeeeeeeaees 53 nsenga memory cai ecenin 53 Removmg a memory card an ei rirni Ee E EERE E TEER 53 Using ExpressCards select models only c cceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeaaaeeeeeeeaaeeeseeenaeeeeseeaees 54 Configuring am ExpressCard s cccis scctccccasespcceceseanagseceeuangcccceuneaaes ans nn denne Annan 54 inserting an ExpressCard 2 2 kenn 54 Removing an ExpressCard 44usssrssnnennnennnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnann 56 Using smart cards select models only cececeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeseeeeeeaeeeeeteeeeaaaeeeeeseeeeaees 56 ENWW Inserting a smart card 444s4444444HHennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnrnnnnnnnnnr nn 56 Removing a smart Card se e ana EE 57 usinga USB device uns E AA EAA A 57 Connectinga USB device esimeses dnensvdnntecedoevdiaadeaeeveiinend eesndiaee lanes 58 Removing a USB device einen 58 Using optional external devices u u uu ae naeh naeh 58 U sing optional external drives u see me 59 Using the docking c
2. 20 Chapter 3 Connecting to a network ENWW Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider e A wireless router 2 purchased separately e A wireless computer 3 A NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to access the Internet For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help in configuring a wireless router see the information provided by your router manufacturer or your ISP 94 Ef NOTE Itis recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports
3. 24444snnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn 30 Edge swipes select models only 2244444Hnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnen nn 31 Right edge swipe 0400s00ssaR nennen nennen nennen 31 Left 849E SWipe an ana 32 Top edge SWIPE 220un0sssssnnsnnennnnnnnnnnnnnnnnnnnnnnennenne nn nnnnennennennnn 32 Usmo Meke ybod arn ee ea 33 Using Windows shortcut keyS sssseasinnnnenrinnan innana annA N Taa AAA ANAA A AETA 33 Identifying the hot keys sesssesecsrressessrrneseeerrrearennnaasttennaaarrrnunadtteranadatninanaaattnnaaaatenunaadeeenae 33 WISIN KEY DAS un sans A 34 Using the integrated numeric keypad uusnnnnennnnnnnnnnnnnnnnnnnnnennnnnnnnn 34 Using an optional external numeric keypad 224snnnnennnnnnnnennnnnnnnnnnn nn 34 gt BAAN Seesen 35 Using the media activity controls uuuu24444neneennnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 35 PAUGIO BESPPEFETRRERSURDEFEREISETPFERSERSELDEFERFERTERUEFTTETERERLFFFERRELDEUFFRERRSCEEFTTEUERSSPEFEERERLSGEFDETRERSEGEERTTETERLEUEEEETERFERTERETERFRRTEN 35 G nneeling speakers 2unaeenen ann 35 Adjusting the volume 2444usss4sssnnnnnnnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnr rn 35 Gonnecling ne dphonesi 2 energie 36 Conneefing a mieroph ne 2 ee neh E E 36 Connecting headphones and Microphone rs444444Hnnnnnnnnnnn ernenne
4. 5 Follow the on screen instructions A NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled 88 Chapter 11 Backup and recovery ENWW To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition From the Start screen type pc and then select This PC A NOTE Ifthe Recovery Image partition is not listed you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 89 3 If the Recovery Image partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed
5. ENWW Setting power options 51 52 Chapter6 Power management ENWW 7 External cards and devices Using memory card readers select models only Optional memory cards provide secure data storage and convenient data sharing These cards are often used with digital media equipped cameras and PDAs as well as with other computers To determine the memory card formats that are supported on your computer see Getting to know your computer on page 5 Inserting a memory card Z CAUTION To reduce the risk of damage to the memory card connectors use minimal force to insert a memory card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be displayed Removing a memory card Z CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the memory card ENWW Using memory card readers select models only 53 1 Save your information and close all programs associated with the memory card 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in on the card 1 and then remove it from the slot 2 On fe 2 amp NOTE Ifthe card
6. Password Function Administrator password Protects access to a Windows administrator level account NOTE Setting the Windows Administrator password does not set the BIOS Administrator password User password Protects access to a Windows user account For information about setting a Windows administrator password or a Windows user password from the Start screen access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Chapter 9 Security ENWW Setting passwords in Computer Setup Password Function BIOS administrator password Protects access to Computer Setup NOTE If features have been enabled to prevent removing the BIOS administrator password you may not be able to remove it until those features have been disabled DriveLock master password Protects access to the internal hard drive that is protected by DriveLock It is also used to remove DriveLock protection This password is set under DriveLock Passwords during the enable process NOTE A BIOS Administrator password must be set before you can set a DriveLock password DriveLock user password Protects access to the internal hard drive that is protected by DriveLock and is set under DriveLock Passwords during the enable process NOTE A BIOS Administrator password must be set before you can set a DriveLock password For details about each of these passwords see the followi
7. Adding or replacing memory modules The computer has one memory module compartment The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot Lak amp NOTE Before adding or replacing a memory module make sure the computer has the most recent BIOS version and update the BIOS if needed See Updating the BIOS on page 93 Z CAUTION Failure to update the computer to the latest BIOS prior to installing or replacing a memory module may result in various system problems WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module Z CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system Ef NOTE To use a dual channel configuration when adding a second memory module be
8. 94 Ef NOTE When support chat is not available in a particular language it is available in English e E mail support e _ Find support telephone numbers Locate an HP service center ENWW Contacting support 99 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer 7 IMPORTANT All labels described in this section will be located in one of 3 places depending on your computer model affixed to the bottom of the computer located in the battery bay or under the service door e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support ol Serial SOOOCOOOL Product XXXXXXXX S Warranty ly lyy _ Model XXXXXXX Component 1 Product name 2 Serial number 3 Product number 4 Warranty period 5 Model description select models only e Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed EA NOTE This
9. Cleaning procedures Follow the procedures in this section to safely clean your computer WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on e Turn off the computer e Disconnect AC power e Disconnect all powered external devices CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display All in Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an a coho free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe 2 Ef NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse A WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface Z CAUTION To prevent damage to internal components do not allow liquids to drip between the keys e To clean the TouchPad keyboard or mouse use a s
10. Select Drivers amp Downloads and then follow the on screen instructions Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller Safety warning notice N WARNING To reduce the possibility of heat related injuries or of overheating the computer do not ENWW place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice ENWW Table of contents I WEROME ran DENIED aes 1 Finding information rennen anlegen 2 2 GENE Ie KROW VO
11. battery conserving power 49 discharging 47 displaying remaining charge 47 disposing 49 low battery levels 47 replacing 50 storing 49 battery bay 100 Battery Check 47 battery cover identifying 15 battery information finding 45 battery power 45 ENWW battery release latch 15 battery temperature 49 BIOS determining version 93 downloading an update 93 updating 93 Bluetooth device 19 24 Bluetooth label 100 buttons center TouchPad 10 left pointing stick 10 left TouchPad 10 media 35 optical drive eject 6 power 13 43 right pointing stick 10 right TouchPad 10 volume 35 C cables USB 58 caps lock light identifying 11 caring for your computer 83 Center TouchPad button 10 checking audio functions 36 cleaning your computer 83 components bottom 15 display 9 front 17 left side 7 rear 18 right side 5 top 10 Computer Setup BIOS administrator password 71 DriveLock password 72 navigating and selecting 91 restoring factory settings 92 computer traveling 49 103 configuring ExpressCards 54 connecting to a WLAN 22 connector power 18 connector docking 59 conservation power 49 corporate WLAN connection 22 critical battery level 44 critical updates software 78 D Disk Cleanup software 66 Disk Defragmenter software 65 display image switching 33 DisplayPort connecting 38 connecting wired displays 40 Dual Mode 7 Thunderbolt 7 docking connector 59 docking connector identifying 15
12. go to https thunderbolttechnology net products Connects an optional digital display device such as a high performance monitor or projector 6 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off For details about different types of USB ports see Using a USB device on page 57 ENWW Left 7 8 Component Description 7 Smart card reader Supports optional smart cards 8 7 ExpressCard slot or smart card reader Supports optional ExpressCards or smart cards depending on the configuration Chapter 2 Getting to know your computer ENWW Component 1 WLAN antennas Description Send and receive wireless signals to communicate with wireless local area networks WLAN 2 3 4 WWAN antennas select models only Internal microphones Webcam light select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN Record sound On The webcam is in use 5 Webcam select models only Records video and captures photographs Some models allow you to
13. graphics processing unit GPU for optimal performance e Power Saving mode Applications assigned to this mode run on the lower performance GPU to conserve battery power Using Hybrid Graphics select models only The Hybrid Graphics feature allows an application to run in either High Performance mode or Power Saving mode based on the application s graphics processing demands Typically 3D and gaming applications run on the higher performance GPU and applications with lightweight graphics processing demands run on the lower performance GPU You can change the mode an application uses High Performance or Power Saving through the Hybrid Graphics control panel amp NOTE Due to hardware limitations some applications can be run in only one of the two modes For more information see your Hybrid Graphics software Help Using AMD Dual Graphics select models only The AMD Dual Graphics feature allows the AMD accelerated processing unit APU and the discrete AMD graphics card to work together When AMD Dual Graphics is enabled graphics performance improves over the performance available using only one of the graphics devices This improvement applies to DirectX versions 10 or 11 DX10 and DX11 applications operating in full screen mode In windowed mode or when running non DX10 11 applications the system operates in a manner similar to Hybrid Graphics A NOTE For more information see the AMD Dual Graphics software Help
14. 100 serial number computer 100 service door release latch 15 service door release lock 15 setting password protection on wakeup 45 setting power options 44 setup of WLAN 21 setup utility navigating and selecting 91 restoring factory settings 92 shutdown 43 SIM inserting 23 SIM slot identifying 15 Sleep exiting 44 initiating 44 slots ExpressCard 8 security cable 7 SIM 15 smart card 8 smart card defined 56 inserting 56 removing 57 Smart card reader 8 smart card slot 8 SoftPaqs downloading 85 software antivirus 77 critical updates 78 Disk Cleanup 66 Disk Defragmenter 65 firewall 77 speakers identifying 13 storing a battery 49 switch power 43 T temperature 49 testing an AC adapter 50 Thunderbolt DisplayPort connecting 39 identifying 7 TouchPad buttons 10 using 27 TouchPad gestures 2 finger pinch zoom 29 rotating 30 scrolling 29 TouchPad zone identifying 10 TPM Embedded Security 76 traveling with the computer 49 100 103 Index 113 troubleshooting disc burning 108 disc play 107 troubleshooting external display 108 turning off the computer 43 U unresponsive system 43 upgrade bay identifying 6 USB 2 0 port 7 USB 3 0 charging powered identifying 7 USB 3 0 port 5 USB cable connecting 58 USB devices connecting 58 description 57 removing 58 USB hubs 57 USB legacy support 91 USB port identifying 18 USB ports identifying 5 user password 70 using external AC power
15. BIOS updates on the HP website are packaged in compressed files called SoffPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System B OS can be revealed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select Main gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download ENWW and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the c
16. Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8 1 operating system with HP approved recovery methods e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use 100 Chapter 13 Support ENWW 14 Specifications e Input power e Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5 V dc 7 69 A 150 W Slim Smart AC Adapter select models only 19 5 V dc 10 3 A 200 W Slim Smart AC Adapter select models only EA NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms E NOTE The computer operati
17. NOTE Use only the AC adapter provided with the computer or one approved by HP for this computer e Ifthe computer is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure that the power cord and AC adapter connections are secure ENWW Troubleshooting resources 105 The computer screen is blank If the screen is blank but you have not turned off the computer one or more of these settings may be the cause e The computer may be in the Sleep state To exit Sleep briefly press the power button Sleep is an energy saving feature that turns off the display Sleep can be initiated by the system while the computer is on but is not in use or when the computer has reached a low battery level To change these and other power settings right click the Battery icon on the Windows desktop in the notification area at the far right of the taskbar and then click Preferences e The computer may not be set to display the image on the computer screen To transfer the image to the computer screen press fn f4 On most models when an optional external display such as a monitor is connected to the computer the image can be displayed on the computer screen or the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external displays and simultaneous display on all devices Software is funct
18. See Getting to know your computer on page 5 for information about your computer s video ports VGA The external monitor port or VGA port is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer 1 Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown ICI 2 Press fn f4 to alternate the screen image between 4 display states e PC Screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes amp NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution DisplayPort select models only The DisplayPort connects the computer to an optional video or audio device such as a high definition television or to any compatible digital or audio component The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivit
19. To move the device up in the boot order use a pointing device to click the up arrow or press the key To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt ENWW To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 2 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Using MultiBoot 95 3 Use a pointing device or the arrow keys to select Advanced gt Boot Options gt MultiBoot Express Boot Popup Delay Sec and then
20. at the factory To extend battery life turn off the keyboard backlight Using keypads The computer includes an integrated numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Using the integrated numeric keypad The computer includes an integrated numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad For more details about the integrated numeric keypad see Keys on page 14 Component Description 1 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 2 Integrated numeric keypad When num lock has been enabled it can be used like an external numeric keypad Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example e When num lock is on most keypad keys type numbers e When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turned on When num lock on an external keypad is turned off the num lock light on the computer
21. cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 3 USB 3 0 port 5 Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub For details about different types of USB ports see Using a USB device on page 57 Right 5 6 Component 4 Upgrade bay optical drive shown select models only Description Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information navigate to the Help and Support web page see Finding information on page 2 Follow the web page instructions to select your computer model Select Support amp Drivers and then select Product Information NOTE The upgrade bay can hold either a hard drive or an optical drive that reads and writes select models only to an optical dis
22. clear the check box Be sure that the wireless device is turned on Be sure that the computer wireless antennas are free from obstructions Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem and that the lights are on Disconnect and then reconnect all cables and turn the power off and then back on A disc does not play ENWW Save your work and close all open programs before playing a CD or a DVD Log off the Internet before playing a CD or a DVD Be sure that you insert the disc properly Be sure that the disc is clean If necessary clean the disc with filtered water and a lint free cloth Wipe from the center of the disc to the outer edge Check the disc for scratches If you find scratches treat the disc with an optical disc repair kit available at many electronics stores Disable Sleep mode before playing the disc Do not initiate Sleep while playing a disc Otherwise you may see a warning message asking if you want to continue If this message is displayed click No After you click No the computer may behave in either of the following ways Playback may resume Resolving issues 107 The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the di
23. computer model you can adjust the volume using the following ENWW Using the media activity controls 35 e Volume buttons e Volume hot keys specific keys pressed in combination with the fn key e Volume keys WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app amp NOTE Volume can also be controlled through the operating system and some programs A NOTE See Getting to know your computer on page 5 for information on what type of volume controls your computer has Connecting headphones You can connect wired headphones to the headphone jack on your computer To connect wireless headphones to your computer follow the device manufacturer s instructions WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices Connecting a microphone To record audio connect a microphone to the microphone jack on the computer For best results when recording speak directly into the microphone and record sound in a setting free of background noise Connecting headphones and microphones You can connect wired headphon
24. critical security updates ee 78 Using HP Glient Seeurity crun ee esse 78 Installing an optional security cable 2 224440sssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 78 Using the fingerprint reader select models only 24444044244nsnnennnnnnnnnnnnnnnnnnnnnnnnnnnnn nennen 79 Locating the fingerprint reader 4 ee E 79 10 RANGE UO sasinen ei anaoa AnA aN N EA ETE AO EEE TACE AEE De E ORTE A aA 81 Adding or replacing memory modules 0 00 22 eee eee ee eeete cece eee etne eee teeta dee ee eee eaae nese eee taeeeeeeeeaeeeeeeeenaeeeenes 81 Cleaning your compel srine Reese bares no ee Bad Kan EEE TEE 83 Gleaning pr cedures es nee ehe ietaliaiia 84 Cleaning the display All in Ones or Notebooks 224444444Hennne nennen 84 Cleaning the Sides OF cover ans en 84 Cleaning the TouchPad keyboard or MOUSE uuusssssnnnnnnennnnssnnnnnnnnn san 84 Updating programs and drivers uuuuusss4nnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnsnnnnnnnnnnsnnnnnnnnnnnnnnnn 85 Using SoftPaq Download Manager uuussssnsenennensnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 85 Bakun Sand TeraVeN nennen Reh autre ua RES 87 Backing Up your information len een ehe 87 Perf rming a system recovery ar el REE EEEE EAEE EAE 87 Using the Windows recovery tools uussnnsessensnnnnnnnnennnnnnnnennnnnnnnnnnnnnnnnn
25. door see Removing or replacing the service door on page 62 on a w Loosen the 3 hard drive screws 1 Pull the hard drive tab 2 to the left to disconnect the hard drive 7 Lift the hard drive 3 and then pull the hard drive out of the hard drive bay Installing a hard drive 9 NOTE Your computer may look slightly different from the illustration in this section To install the hard drive 1 Insert the hard drive into the hard drive bay at an angle 1 and then lower the hard drive into the hard drive bay 2 Pull the plastic tab 2 toward the center of the computer to engage the hard drive with the connector 64 Chapter 8 Drives ENWW 3 Tighten the hard drive screws 3 Replace the service door see Replacing the service door on page 62 4 5 Insert the battery see Inserting a battery on page 48 6 Connect AC power and external devices to the computer 7 Turn on the computer Improving hard drive performance Using Disk Defragmenter As you use the computer files on the hard drive become fragmented Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently amp NOTE Itis not necessary to run Disk Defragmenter on solid state drives ENWW After you start Disk Defragmenter it works without supervision Depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may t
26. drive media 44 DriveLock password changing 74 description 72 entering 74 removing 74 setting 73 drives external 59 handling 61 hard 59 optical 59 using 62 Index 111 Dual Mode DisplayPort identifying 7 E electrostatic discharge 109 esc key identifying 14 ExpressCard configuring 54 defined 54 inserting 54 removing 56 removing insert 55 ExpressCard slot 8 external AC power using 50 external devices 58 external drive 59 external monitor port 6 38 F f11 recovery 88 Face Recognition 37 fingerprint reader 79 fingerprint reader identifying 13 firewall software 77 fn key identifying 14 33 function keys identifying 14 G GPS 24 graphics AMD Dual Graphics 51 Hybrid Graphics 51 H hard drive external 59 HP 3D DriveGuard 66 installing 64 removing 63 hard drive light 17 66 hard drive recovery 88 hard drive identifying 16 headphone audio out jack 5 headphones and microphones connecting 36 Hibernation exiting 44 initiating 44 high definition devices connecting 41 112 Index hot keys adjusting volume 33 decrease screen brightness 33 decreasing speaker sound 33 description 33 increase screen brightness 34 increasing speaker sound 33 keyboard backlight 34 Sleep 33 switching screenimage 33 using 33 hot keys media 35 HP 3D DriveGuard 66 HP Client Security 78 HP Mobile Broadband disabled 23 HP PC Hardware Diagnostics UEFI downloading 97 using 96 HP Sure Star
27. failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 97 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE If you need to stop a diagnostic test press esc 96 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ENWW Downloading HP PC Hardware Diagnostics UEFI to a USB device ENWW Lk NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http np com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Go to http Awww hp com 2 Point to Support located at the top
28. into an external power source e Stop disable or remove any external memory cards that you are not using e Decrease screen brightness e Before you leave your work initiate Sleep or shut down the computer Storing a user replaceable battery select models only Z CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery and store it separately To prolong the charge of a stored battery place it in a cool dry place EA NOTE A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Calibrate a battery before using it if it has been stored for one month or more Disposing of a user replaceable battery select models only N WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water ENWW Setting power options 49 See the Regulatory Safety and Environmental Notices for proper battery disposal To access this guide from the Start screen type support and then select the HP Support Assistant app To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Replacing a user replaceable
29. is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you The Windows Reset option allows you to perform detailed reformatting of your computer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software 90 Chapter 11 Backup and recovery ENWW 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory EA NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup EA NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enab
30. mobile network operator service HP Mobile Broadband gives you the freedom to stay connected to the Internet send e mail or connect to your corporate network whether you are on the road or outside the range of Wi Fi hotspots HP supports the following technologies 22 Chapter 3 Connecting to a network ENWW e HSPA High Speed Packet Access which provides access to networks based on the Global System for Mobile Communications GSM telecommunications standard e EV DO Evolution Data Optimized which provides access to networks based on the code division multiple access CDMA telecommunications standard e LTE Long Term Evolution which provides access to networks supporting LTE technology You may need the HP Mobile Broadband Module serial number to activate mobile broadband service The serial number is printed on a label inside the battery bay of your computer Some mobile network operators require the use of a SIM A SIM contains basic information about you such as a personal identification number PIN as well as network information Some computers include a SIM that is preinstalled in the battery bay Ifthe SIM is not preinstalled it may be provided inthe HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer For information about inserting and removing the SIM see Inserting and removing a SIM on page 23 in this chapter For information about
31. multimedia program and play the recording To confirm or change the audio settings on your computer 1 From the Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound Webcam select models only Some computers include an integrated webcam With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam software enables you to experiment with the following features e Capturing and sharing video e Streaming video with instant message software e Taking still photos Video ENWW Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor projector or TV Your computer may have an high definition multimedia interface HDMI port which allows you to connect a high definition monitor or TV Your computer has one or more of the following external video ports e VGA e DisplayPort e Thunderbolt Webcam select models only 37 7 IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions A NOTE
32. on page 31 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button Functions like the right button on an external mouse 7 Center pointing stick button Functions like the center button on an external mouse 8 Center TouchPad button Functions like the center button on an external mouse 9 Right TouchPad button Functions like the right button on an external mouse ENWW Lights Component 1 1 Power light Description e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states on page 44 2 Caps lock light 3 1 8 Microphone mute light On Caps lock is on which switches the keys to all capital letters e Amber microphone sound is off e Off microphone sound is on 4 Num lock light On Num lock is on ENWW Top 11 Component Description 5 Wireless light On An integrated wireless device such as a wireless local l area network WLAN device and or a Blue
33. on the screen 5 Follow the on screen instructions Using Windows operating system media purchased separately To order a Windows operating system DVD contact support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IN CAUTION Using a Windows operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD amp NOTE This process takes several minutes 1 If possible back up all personal files 2 Insert the Windows operating system DVD into the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications ENWW Performing a system recovery 89 Using Windows Refresh or Windows Reset When your computer
34. optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 A NOTE The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation 106 Appendix B Troubleshooting ENWW An external device is not working Follow these suggestions if an external device does not function as expected Turn on the device according to the manufacturer s instructions Be sure that all device connections are secure Be sure that the device is receiving electrical power Be sure that the device especially if it is older is compatible with the operating system Be sure that the correct drivers are installed and updated The wireless network connection is not working If a wireless network connection is not working as expected follow these suggestions To enable or disable a wireless or wired network device right click the Network Connection icon on the Windows desktop in the notification area at the far right of the taskbar To enable devices select the check box from the menu option To disable the device
35. permanently unusable record the DriveLock user password and the DriveLock master password in a safe place away from your computer If you forget both DriveLock passwords the hard drive will be permanently locked and can no longer be used DriveLock protection prevents unauthorized access to the contents of a hard drive DriveLock can be applied only to the internal hard drive s of the computer After DriveLock protection is applied to a 72 Chapter 9 Security ENWW drive a password must be entered to access the drive The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords amp NOTE A BIOS Administrator password must be set before you can access the DriveLock features To apply DriveLock protection to an internal hard drive a user password and a master password must be set in Computer Setup Note the following considerations about using DriveLock protection After DriveLock protection is applied to a hard drive the hard drive can be accessed only by entering either the user password or the master password The owner of the user password should be the day to day user of the protected hard drive The owner of the master password may be either a system administrator or the day to day user The user password and the master password can be identical You can delete a user password or master password only by removing DriveLock protection from the drive Dr
36. press enter 4 In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices e To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter e To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter e To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware
37. sure that both memory modules are identical EA NOTE The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot To add or replace a memory module 1 2 3 4 5 ENWW Save your work and shut down the computer Disconnect AC power and external devices connected to the computer Remove the battery see Removing a battery on page 48 Remove the service door see Removing the service door on page 62 If you are replacing amemory module remove the existing memory module Adding or replacing memory modules 81 a Pull away the retention clips 1 on each side of the memory module The memory module tilts up b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 6 Insert a new memory module Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module sl
38. the TPM The state is enabled or disabled by the Embedded Security State setting 76 Chapter 9 Security ENWW Settings Function Embedded Security State No Operation Disabled Enabled If the administrator password is not set or if TPM Security Device is set to Hidden this entry is hidden e You can enable or disable the TPM function e The next time the computer is restarted after the TPM function is set this value is set to No Operation TPM Set to Factory Defaults No Yes e Ifthe administrator password is not set or if the TPM Security Device is set to Hidden this entry is hidden e Ifthe Embedded Security State is set to Enabled select Yes to reset the TPM to factory settings and then press f10 to save and exit A confirmation message is displayed to Clear the TPM Press f1 to reset the TPM or press f2 to cancel the action Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Windows Defender is preinstalled on your computer It is strongly recommended that you continue to use an antivirus
39. the computer e BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS Automatic DriveLock passwords are enabled in Computer Setup Windows passwords are set only in the Windows operating system If HP SpareKey has been set up previously and if you forget the BIOS administrator password set in Computer Setup you can use HP SpareKey to access the utility If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup the hard drive that is protected by the passwords is permanently locked and can no longer be used You can use the same password for a Computer Setup feature and for a Windows security feature You can also use the same password for more than one Computer Setup feature Use the following tips for creating and saving passwords e When creating passwords follow requirements set by the program e Do not use the same password for multiple applications or websites and do not reuse your Windows password for any other application or website e Use HP Client Security s Password Manager to store your user names and passwords for all of your websites and applications You can securely read them in the future if they cannot be remembered e Do not store passwords in a file on the computer The following tables list commonly used Windows and BIOS administrator passwords and describe their functions Setting passwords in Windows 70
40. these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router A NOTE Ifthe network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer ENWW Connecting to a wired network 25 26 Chapter 3 Connecting to a network ENWW 4 Navigating using the keyboard touch gestures and pointing devices Your computer allows navigation using touch gestures select models only in addition to the keyboard and mouse Touch gestures can be used on your computer TouchPad or on a touch screen select models only Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks Using pointing devices NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options You can also view demonstrations of TouchPad gestures To access Mouse Properties e From the Start screen type mouse click Settings and then select Mouse Using the pointing stick Press the pointing stick in the dire
41. video conference and chat online using streaming video For information on using the webcam access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app ENWW Display 9 Top TouchPad 10 Chapter 2 Getting to know your computer rrr JULI 11 ee 72 Oo Oo _ Component Description 1 Pointing stick Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on and off 4 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes select models only
42. 50 power saving states 44 V vents identifying 7 16 VGA port connecting 38 video 37 volume adjusting 35 buttons 35 keys 35 volume keys identifying 33 WwW webcam 9 37 webcam light identifying 9 webcam identifying 9 Windows Refresh 90 Reset 90 Windows key identifying 14 Windows operating system DVD 89 wired displays connecting 40 wireless antennas identifying 9 wireless button 19 114 Index wireless certification label 100 wireless controls button 19 operating system 19 wireless light 12 17 19 wireless network WLAN connecting 22 corporate WLAN connection 22 equipment needed 21 functional range 22 public WLAN connection 22 security 21 using 20 WLAN antennas identifying 9 WLAN device 20 100 WLAN label 100 writable media 44 WWAN antennas identifying 9 WWAN device 19 22 ENWW
43. AC power cord is unplugged 58 Chapter 7 External cards and devices ENWW 1 Connect the device to the computer 2 If you are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device turn off the device and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer EA NOTE HP external USB optical drives should be connected to the powered USB port to the computer USB drives include the following types e 1 44 megabyte diskette drive e Hard drive module e External optical drive CD DVD and Blu ray e MultiBay device Using the docking connector select models only The docking connector connects the computer to an optional docking device An optional docking device provides additional ports and connectors that can be used with the computer EA NOTE The following image may look slightly different than your computer or docking device ENWW Using optional external devices 59 60 Chapter 7 External cards and devices ENWW 8 Drives Handling drives CAUTION Drives are fragile computer components that must be hand
44. Boot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences 94 You can use MultiBoot in the following ways e To seta new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup e To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu e To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ENWW Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select one of the following options e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Hybrid e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Native Boot mode e Advanced gt Boot Options gt Legacy Boot Order gt Legacy Boot Mode Press enter
45. HP Mobile Broadband and how to activate this service with a preferred mobile network operator see the HP Mobile Broadband information included with your computer Inserting and removing a SIM N CAUTION To prevent damage to the connectors use minimal force when inserting a SIM To insert a SIM follow these steps 1 Turn off the computer by using the Shut down command Close the display Disconnect all external devices connected to the computer 2 3 4 Unplug the power cord from the AC outlet 5 Turn the computer upside down on a flat surface with the battery bay toward you 6 Remove the battery ENWW Connecting to a wireless network 23 7 Insert the SIM into the SIM slot and gently push the SIM into the slot until it is firmly seated A NOTE The SIM in your computer may look slightly different from the illustration in this section E NOTE See the image on the battery bay to determine which way the SIM card should be inserted into your computer 8 Replace the battery f NOTE HP Mobile Broadband will be disabled if the battery is not replaced 9 Reconnect external power 10 Reconnect external devices 11 Turn on the computer To remove a SIM press in on the SIM and then remove it from the slot Using GPS select models only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped s
46. USB device 57 Connecting a USB device A CAUTION To reduce the risk of damage to a USB connector use minimal force to connect the device A Connect the USB cable for the device to the USB port A NOTE The following illustration may look slightly different than your computer d You will hear a sound when the device has been detected 99 NOTE The first time you connect a USB device a message in the notification area lets you know that the device is recognized by the computer Removing a USB device CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Using optional external devices A NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions To connect an external device to the computer Z CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the
47. Ur COMBULER Shen nennen 5 RIGHI cas seca cocgeas eedgnecaaaneccavstenaapdcaduauncneagaevagasnsdeedeh a aaa a a a aaa aa aa aaa aa aa 5 LOM E A E E A AE 7 DEP e E ee ects T E E S E ae 9 TOD pain an aa a aaa a a aa aa a daa a aai 10 TouchP d naar 10 ENUM Aa a T E T E AT 11 Buttons speakers and fingerprint reader select models only nn 12 KOYS EE E E EE E E E E 14 BO OAE E E E EE E E E E EE oeechan cet ease seennetes 15 FON n es antaeasasaaucvciss tana nexupsaauscecuuds suc see ves x ceceeeak es geueaeatesageey 17 E E N E EE E T E E E A E E 18 3 COMEC o ANE NWO las a ae Eee 19 Connecting to a wireless network uuusssssssnenssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnn EEE 19 Using the wireless c ntrols 2 ae 19 Using the wireless DURON u ee sen 19 Using operating system controlS 0 0 0 ee eeeeeeeeeeeeeneeeeeeeeeeeaaeeeeeeeeenaeeeeeeeeenaaees 20 Janga WLAN 1 222 ne een ee 20 Using an Internet service provider uurssnsessnnennnnnnnnnennnnnnnnnennnnnnnnnennnn nenn 20 setting up a WLAN a 21 Configuring a wireless router uunesssssnnennsssnnnnnnnnsnnnnnnnnennnnnnnnnennnnnnnnnnnnnnnnnn 21 Protecting your WLAN usa nenne acted ste eadead tigen ettahoedes 21 Conmecting toa WLAN 2 22 02 eaii EEEE 22 Using HP Mobile Broadband select models only 24ussrsn44neneennnnnnnnnennnnnnnnnnnnn 22 Inserting and removing a SIM u
48. User Guide Copyright 2014 Hewlett Packard Development Company L P AMD is a registered trademark of Advanced Micro Devices Inc in the U S and other countries Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Centrino are trademarks of Intel Corporation in the U S and other countries SD logo is a trademark of its proprietor Java is a U S trademark of Sun Microsystems Inc Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2014 Document Part Number 768564 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http Awww hp com support and select your country
49. W Front 17 Component Description 1 USB 3 0 port Connects an optional USB device such as a Ss keyboard mouse external drive printer scanner or USB hub For details about different types of USB ports see Using a USB device on page 57 2 Power connector Connects an AC adapter 3 AC adapter battery light e White The computer is connected to f external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 90 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged 4 RJ 45 network jack lights Connects a network cable e Green left The network is connected e Amber right Activity is occurring on the network 18 Chapter 2 Getting to know your computer ENWW 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the foll
50. ake more than an hour to complete You may want to set it to run during the night or at another time when you do not need access to your computer HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time Using hard drives 65 To run Disk Defragmenter 1 Connect the computer to AC power 2 From the Start screen type disk 3 Click Optimize A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently To run Disk Cleanup 1 From the Start screen type disk and then select Uninstall apps to free up disk space 2 Follow the on screen instructions Using HP 3D DriveGuard select models only HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions e You drop the computer e You move
51. ant from the Start screen select the HP Support Assistant app Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point A NOTE The terms wireless routerand wireless access point are often used interchangeably e A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e Ahome or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless computer to the modem and test the Internet service NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place
52. ard slot and then press in on the card until it is firmly seated You will hear a sound when the card has been detected and a menu of options may be displayed dk Ef NOTE The first time you connect an ExpressCard a message in the notification area lets you know that the card is recognized by the computer A NOTE To conserve power stop or remove an ExpressCard when it is not in use ENWW Using ExpressCards select models only 55 Removing an ExpressCard A CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the ExpressCard 1 Save your information and close all programs associated with the ExpressCard 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Release and remove the ExpressCard a Gently press in on the ExpressCard 1 to unlock it b Pull the ExpressCard out of the slot 2 Using smart cards select models only amp NOTE The term smart cardis used throughout this chapter to mean both smart cards and Java Cards A smart card is a credit card sized accessory that carries a microchip containing memory and a microprocessor Like personal computers smart cards have an operating system to manage input and output and they include security features to protect against tampering Industry standard smart cards a
53. ately on page 89 Using the Windows recovery tools To recover information you previously backed up see Windows Help and Support for steps on restoring files and folders To recover your information using Automatic Repair follow these steps A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition and the Windows partition From the Start screen type file and then click File Explorer 0or From the Start screen type pc and then select This PC EA NOTE Ifthe Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 89 3 If the Windows partition and the Recovery Image partition are listed restart the computer by pressing and holding the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Startup Repair
54. battery select models only Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Using external AC power WARNING Do not charge the computer battery while you are onboard aircraft A WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP amp NOTE For information on connecting to AC power see the Sefup nstructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional docking or expansion device Connect the computer to external AC power under any of the following conditions e When charging or calibrating a battery e When installing or modifying system software e When writing information to a CD a DVD or a BD select models only e When running Disk Defragmenter e When performing a backup or recovery When you connect the computer to external AC power the following events occur e The battery begins to charge e Ifthe computer is turned on the power meter icon in the notification area changes appearance When you disconnect external AC pow
55. c It can also hold a weight saver option 5 Optical drive eject button select models only Releases the optical drive disc tray 6 iol External monitor port Connects an external VGA monitor or projector Chapter 2 Getting to know your computer ENWW Left Component 1 Security cable slot Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 3 USB 2 0 port Vent Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub For details about different types of USB ports see Using a USB device on page 57 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 5 Thunderbolt DisplayPort Dual Mode DisplayPort Connects an optional high resolution display device or a high performance data device NOTE Thunderbolt is new technology Install all the latest drivers for your Thunderbolt device before connecting the device to the Thunderbolt DisplayPort Thunderbolt cable and Thunderbolt device sold separately must be compatible with Windows To determine whether your device is Thunderbolt Certified for Windows
56. cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state Initiating and exiting Sleep With the computer on you can initiate Sleep in any of the following ways e Briefly press the power button e From the Start screen point to the upper right or lower right corner of the screen When the charms list opens click Settings click the Power icon and then click Sleep To exit Sleep briefly press the power button When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped working EE A NOTE Ifyou have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Enabling and exiting user initiated Hibernation You can enable user initiated Hibernation and change other power settings and timeouts using Power Options 1 From the Start screen type power options and then select Power Options 2 Inthe left pane click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 In the When press the power button area select Hibernate 5 Click Save changes To exit Hibernation briefly press the power button The power lights turn on and your work returns to the screen where you stopped working amp NOTE If you have set a password to be required on wakeup you must enter your Windows password before y
57. computer when it is not being used or charged if the computer contains a user replaceable battery e Store the user replaceable battery in a cool dry location e Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options do not affect lights From the Start screen type power select Settings and then select Power Options Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs e _ The battery light select models only indicates a low or critical battery level e _ The power meter icon in the notification area shows a low or critical battery notification 29 Ef NOTE For additional information about the power meter see Using the power meter and power settings on page 45 ENWW Setting power options 47 If the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information Resolving a low battery level Resolving a low battery level when external power is available A Connect one of the following devices e AC adapter e Optional docking or expansion device e Optional power adapter purchased as an accessory f
58. ction you want to move the pointer on the screen Use the left and right pointing stick buttons as you would the left and right buttons on an external mouse Using the TouchPad and gestures The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger movements X TIP Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an external mouse amp NOTE TouchPad gestures are not supported in all apps ENWW Using pointing devices 27 Turning the TouchPad off and on To turn the TouchPad off and on quickly double tap the TouchPad on off button 2X 44 Tapping To make an on screen selection use the Tap function on the TouchPad e Tap one finger on the TouchPad zone to make a selection Double tap an item to open it 28 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ENWW Scrolling Scrolling is useful for moving up down or sideways on a page or image e Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text e Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart e Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together ENWW Using pointing devices 29 2 finger click 2 finger click allows you t
59. curity enabled WLAN you are prompted to enter a security code Type the code and then click Sign in EA NOTE If no WLANs are listed you may be out of range of a wireless router or access point E NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 6 Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection A NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select models only HP Mobile Broadband enables your computer to use WWANS to access the Internet from more places and over larger areas than it can by using WLANs Using HP Mobile Broadband requires a network service provider called a mobile network operator which in most cases is a cellular phone network operator Coverage for HP Mobile Broadband is similar to cellular phone voice coverage When used with
60. des contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html ENWW Using RAID select models only 67 68 Chapter 8 Drives ENWW 9 Security Protecting the computer Standard security features provided by the Windows operating system and the non Windows Computer Setup utility BIOS can protect your personal settings and data from a variety of risks EA NOTE Security solutions are designed to act as deterrents These deterrents may not prevent a product from being mishandled or stolen NOTE Before you send your computer for service back up and delete confidential files and remove all password settings EA NOTE Some features listed in this chapter may not be available on your computer A NOTE Your computer supports Computrace which is an online security based tracking and recovery service available in select regions If the computer is stolen Computrace can track the computer if the unauthorized user accesses the Internet You must purchase the software and subscribe to the service in order to use Computrace For information about ordering the Computrace software go to http www hp com Computer risk Unauthorized use of the computer Security feature HP Client Security in combination with a password smart card contactless card registered fingerprints or other authentication credential U
61. does not eject pull the card out of the slot a Using ExpressCards select models only An ExpressCard is a high performance PC Card that is inserted into the ExpressCard slot ExpressCards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association PCMCIA Configuring an ExpressCard Install only the software required for the card If you are instructed by the ExpressCard manufacturer to install device drivers e Install only the device drivers for your operating system e Do not install additional software such as card services socket services or enablers that are supplied by the ExpressCard manufacturer Inserting an ExpressCard CAUTION To prevent damage to the computer and external memory cards do not insert a PC Card into an ExpressCard slot 54 Chapter 7 External cards and devices ENWW CAUTION To reduce the risk of damage to the connectors e Use minimal force when inserting an ExpressCard e Donot move or transport the computer when an ExpressCard is in use A NOTE The following illustration may look slightly different than your device The ExpressCard slot may contain a protective insert To remove the insert 1 Press in on the insert 1 to unlock it 2 Pull the insert out of the slot 2 To insert an ExpressCard 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the ExpressC
62. ecured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key o LETN AR 78 Chapter 9 Security ENWW Using the fingerprint reader select models only Integrated fingerprint readers are available on select computer models In order to use the fingerprint reader you must enroll your fingerprints in the HP Client Security s Credential Manager Refer to the HP Client Security software Help After you enroll your fingerprints in Credential Manager you can use HP Client Security s Password Manager to store and fill in your user names and passwords in supported websites and applications Locating the fingerprint reader ENWW The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer e Near the bottom of the TouchPad e On the right side of the keyboard e On the upper right side of the display e On the left side of the display Depending on your computer model the reader may be oriented horizontally or vertically Both orientations require that you swipe your finger perpendicular to the metallic sensor See Buttons speakers and fingerprint reader select models only on page 12 for the location of the finger print reader on your computer Using the fingerprint reader select models only 79 80 Chapter 9 Security ENWW 10 Maintenance
63. ees 95 Entering MultiBoot Express preferences c eceeeeecceeceeeceeeeeeeeeeeeeeeeeeeneees 96 Using HP PC Hardware Diagnostics UEF I uu4u02244440Hensnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn san 96 Downloading HP PC Hardware Diagnostics UEFI to a USB device 97 Using HP S re Start ee ee edlen 98 HUGS SMM el ts salah A AARAA A EE AAA E A AE A TERN ENTE ORTEN EDER AE E APEE EE 99 Go ntacting SUP POM s sess aaa aa A a aa aa a aa aii EE a 99 LAD OIS manine eaa a a a E E A E A N 100 iP OPORI Ca cc an a aa A 101 Input POWER sinoman aia A A OEE AAR EI aa EE a E E E GAA 101 Operating environment 0 eee cece ee eecne eee cette eee eee aae ee eee eaaaeee eee eaaaeeeeeeeaaaeeeeeeseaaaeeeeseeaaeeeesseaeeeeeeeeeaaes 102 Appendix A Traveling With the Computor auskennen 103 Append D WTOC SEO NE nn A AREARE E a 105 Troubleshooting resources en nr I 105 Res lving IS SUGS a nn einen 105 The computer is unable to start UP uusnnensenennennnnnnnnnnnnnnnnnnnnnnenne nenn nennennnennnnnnen 105 The computer screen is blank 4444444444s00nnennnnnnnnnnnnnnnnnnnnnnnannnnnnnennnennnnn nn 106 Software is functioning abnormally uussu0ss444nnennsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn 106 The computer is on but not responding 44442444444444400nnnennnennnnnnnnnnnnennennnennennnn 106 The computer is unusually warm uuuuesssnnsees
64. eesssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnsnnnnnnnnnnnnnnnnnnn 106 An external device is not working 4uusssnsnnnnennnnennnnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnn nennen 107 The wireless network connection is not working uuuserssnnenenennnnnennnnnnnnnnnnnnnnnnnnnnn nenn 107 A disc does not play aba eeecite hace viele ka ieee 107 A movie is not visible on an external display uuunsennnnnnnnnnnennnnnnnnnnnnennnnen nenn 108 The process of burning a disc does not begin or it stops before completion 108 Appendix Electrostatic Besch fge ae 109 O a A A S 111 ENWW 1 ENWW Welcome After you set up and register the computer we recommend the following steps to get the most out of your smart investment eX TIP To quickly return to the computer Start screen from an open app or the Windows desktop press the Windows key an on your keyboard Pressing the Windows key again will return you to the previous screen e Connect to the Internet Set up your wired or wireless network so that you can connect to the Internet For more information see Connecting to a network on page 19 e Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer For more information see Using antivirus software on page 77 e Get to know your computer Learn about your computer features See Getting to know you
65. eft edge swipe accesses your recently opened apps so that you can switch between them quickly Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps e Swipe from the left edge of the TouchPad to switch between apps Top edge swipe The top edge swipe displays app command options that allow you to customize apps iy IMPORTANT When an app is open the top edge gesture varies depending on the app e Gently swipe your finger from the top edge to reveal the app command options 32 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ENWW Using the keyboard The keyboard and mouse allow you to type select items scroll and to perform the same functions as using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions TIP The Windows key m on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Pressing the Windows key again will return you to the previous screen NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly Press the Windows key alone or in combination with a specific key to perform a designated action Identifying the hot keys A hot key is a combination
66. ended procedure is to use the Windows shutdown command EA NOTE Ifthe computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen 3 Click Settings click the Power icon and then click Shut down or Right click the Start button in the lower left corner of the screen select Shut down or signout and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided Press ctrl alt delete Click the Power icon and then click Shut Down e Press and hold the power button for at least 5 seconds ENWW Shutting down turning off the computer 43 e Disconnect the computer from external power e On models with a user replaceable battery remove the battery Setting power options Using power saving states Sleep is enabled at the factory When Sleep is initiated the power lights blink and the screen clears Your work is saved to memory CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external memory card amp NOTE You
67. er the following events occur e The computer switches to battery power e The display brightness is automatically decreased to save battery life Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e The display does not turn on e The power lights are off 50 Chapter6 Power management ENWW To test the AC adapter A NOTE The following instructions apply to computers with user replaceable batteries 1 Shut down the computer 2 Remove the battery from the computer 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn on the computer e If the power lights turn on the AC adapter is working properly e Ifthe power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obtaining a replacement AC power adapter Hybrid Graphics and AMD Dual Graphics select models only Select computers are equipped with either the Hybrid Graphics feature or the AMD Dual Graphics feature del Ef NOTE To determine whether Hybrid Graphics or AMD Dual Graphics is installed on your computer see your notebook graphics processor configuration and software Help Both Hybrid Graphics and AMD Dual Graphics offer two modes for processing graphics e High Performance mode Applications assigned to this mode run on the higher performance
68. ery performance e Information on calibration power management and proper care and storage to maximize battery life e Information on battery types specifications life cycles and capacity To access battery information A Toaccess battery information select the HP Support Assistant app on the Start screen and then select Battery and performance 46 Chapter6 Power management ENWW Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer To run Battery Check 1 Connect the AC adapter to the computer Luk amp NOTE The computer must be connected to external power for Battery Check to work properly 2 To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Battery Check examines the battery and its cells to see ifthey are functioning properly and then reports the results of the examination Displaying the remaining battery charge A Move the pointer over the power meter icon on the Windows desktop in the notification area at the far right of the taskbar Maximizing battery discharge time Battery discharge time varies depending on features you use while on battery power Maximum discharge time gradually decreases as the battery storage capacity naturally degrades Tips for maximizing battery discharge time e _ Lower the brightness on the display e Remove the battery from the
69. es or headsets to the audio out headphone audio in microphone jack on your computer Many headsets with integrated microphones are commercially available To connect wire ess headphones or headsets to your computer follow the device manufacturer s instructions A WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app Checking audio functions on the computer amp NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise 36 Chapter5 Multimedia ENWW To check the audio functions on your computer follow these steps 1 From the Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound 3 When the Sound window opens select the Sounds tab Under Program Events select any sound event such as a beep or alarm and then click Test You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 From the Start screen type sound and then select Sound Recorder 2 Click Start Recording and speak into the microphone 3 Save the file to your desktop 4 Open a
70. evices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives In flight computer use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance If the computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device or an HP Mobile Broadband Module installed such as an 802 11b g device a Global System for Mobile Communications GSM device or a General Packet Radio Service GPRS device the use of these devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use it before you turn it on If you are traveling internationally follow these suggestions 103 o Check the computer related customs regulations for each country or region on your itinerary o Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary N WARNING To reduce the risk of electric shock fire
71. gnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives Handling drives 61 Using hard drives CAUTION To prevent information loss or an unresponsive system e Save your work and shut down the computer before adding or replacing a memory module or hard drive e Ifyou are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot hard drive and other components 1 Remove the battery see Removing a battery on page 48 2 With the battery bay toward you slide the service door release latch 1 to the left remove the screw if the optional screw is being used 2 and then slide the release latch again 3 to release the service door amp NOTE If you do not want to use the optional screw you can store it inside the service door 3 Slide the service door toward the front of the computer 4 and lift 5 to remove the service door Replacing the service door Replace the service door after accessing the memory module slot hard drive regulatory label and other components 62 Chapter8 Drives ENWW 1 Tilt down the service door to align the fron
72. gnore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup amp NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 g e w P Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts A NOTE Your password settings and security settings are not changed when you restore the factory settings 92 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ENWW Updating the BIOS Updated versions of the BIOS may be available on the HP website Most
73. gure the firewall Installing critical security updates Z CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert You can choose whether updates are installed automatically To change the settings from the Start screen type control panel and then select Control Panel Select System and Security select Windows Update select Change settings and then follow the on screen instructions Using HP Client Security HP Client Security software is preinstalled on computer models This software can be accessed through the HP Client Security tile on the Start screen the HP Client Security icon in the notification area at the far right of the taskbar or Windows Control Panel It provides security features that help protect against unauthorized access to the computer networks and critical data For more information see the HP Client Security software Help Installing an optional security cable NOTE A security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen NOTE The security cable slot on your computer may look slightly different from the illustration in this section See Getting to know your computer on page 5 for the location of the security cable slot on your computer 1 Loop the security cable around a s
74. he computer Connecting a Thunderbolt DisplayPort device The Thunderbolt DisplayPort connects an optional high resolution display device or a high performance data device This port delivers higher performance than the VGA external monitor port and improves digital connectivity ENWW Video 39 9 Ef NOTE Thunderbolt is new technology Install all the latest drivers for your Thunderbolt device before connecting the device to the Thunderbolt DisplayPort Thunderbolt cable and Thunderbolt device sold separately must be compatible with Windows To determine whether your device is Thunderbolt Certified for Windows go to https thunderbolttechnology net products 1 Connect one end of the Thunderbolt DisplayPort cable to the Thunderbolt DisplayPort on the x wu 2 Connect the other end of the cable to the digital display device 3 Press fn f4 to alternate the computer screen image between 4 display states e PC screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and external device e Extend View the screen image extended across both the computer and external device e Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes NOTE Adjust the screen resolution of the external device especially if you choose the Extend option From the Start screen type con
75. ide the battery bay 4 oO Docking connector Connects an optional docking device z 5 Accessory battery connector 6 Service door release lock g 7 C 4 Service door release latch Connects an optional accessory battery Locks the service door Releases the service door Bottom 15 Component 8 Vents 3 Description Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 9 kr I Service door Provides access to the hard drive bay the wireless LAN WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app 16 Chapter 2 Getting to know your computer ENWW OOO Component 1 N Wireless light Description On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetoo
76. ilities or changing Windows settings For more information see Windows Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory ENWW Backing up your information 87 9 NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows operating system media to reboot the computer and repair the operating system For additional information see Using Windows operating system media purchased separ
77. ioning abnormally If the software is unresponsive or responds abnormally restart the computer by pointing to the right side of the screen When the charms display click Settings Click the Power icon and then click Shut down If you cannot restart the computer using this procedure see the next section The computer is on but not responding on page 106 The computer is on but not responding If the computer is turned on but is not responding to software or keyboard commands try the following emergency shutdown procedures in the sequence provided until shutdown occurs CAUTION Emergency shutdown procedures result in the loss of unsaved information e Press and hold the power button for at least 5 seconds e _ Disconnect the computer from external power and remove the battery The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions while you are using the computer WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining
78. is turned off To turn num lock on or off on an external keypad as you work A Press the num Ik key on the external keypad not on the computer 34 Chapter4 Navigating using the keyboard touch gestures and pointing devices ENWW 5 Multimedia Your computer may include the following e Integrated speaker s e Integrated microphone s e Integrated webcam select models only e Preinstalled multimedia software e Multimedia buttons or keys Using the media activity controls Depending on your computer model you may have the following media activity controls that allow you to play pause fast forward or rewind a media file e Media buttons e Media hot keys specific keys pressed in combination with the fn key e Media keys Audio On your computer or on select models using an external optical drive you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or the audio out jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions Before connecting audio devices be sure to adjust the volume Adjusting the volume Depending on your
79. iveLock protection can be removed from the drive only with the master password Setting a DriveLock password To set a DriveLock password in Computer Setup follow these steps 1 10 71 12 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Click Set DriveLock Password global Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select the hard drive you want to protect and then press enter Read the warning To continue select YES When prompted type a master password and then press enter When prompted type the master password again to confirm and then press enter When prompted type a user password and then press enter When prompted type the user password again to confirm and then press enter To confirm DriveLock protection on the drive you have selected type DriveLock in the confirmation field and then press enter amp NOTE The DriveLock confirmation is case sensitive 13 ENWW To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Using passwords 73 Use the arrow keys to select Main gt Save Change
80. led To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen A NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup ENWW Using Computer Setup 91 e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e Toclose open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt I
81. led with care Refer to the following cautions before handling drives Additional cautions are included with the procedures to which they apply Observe these precautions ENWW Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive Before handling a drive discharge static electricity by touching a grounded surface Do not touch the connector pins on a removable drive or on the computer Handle a drive carefully do not drop a drive or place items on it Before removing or inserting a drive shut down the computer If you are unsure whether the computer is off in the Sleep state turn the computer on and then shut it down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration Avoid exposing a drive to temperature or humidity extremes Avoid exposing a drive to liquids Do not spray the drive with cleaning products Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with ma
82. may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activities to e mail that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types e Use wireless encryption ENWW Connecting to a wireless network 21 Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more information access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Connecting to a WLAN To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is on If the wireless light is off press the wireless button NOTE On some models the wireless light is amber when all wireless devices are off 2 From the Start screen point to the far right upper or lower corner of the screen to display the charms 3 Select Settings and then click the network status icon 4 Select your WLAN from the list 5 Click Connect If the WLAN is a se
83. n 36 Checking audio functions on the computer 224sensnnnnnnnennnnnnnnnennnnnnnnennnnnnnnnnnnnnnn 36 Webcam Select models only u learn 37 ae gt 70 E BEER NR cs doe eee cn SEE RIESE E E PRIOR E A E E E T A ENES 37 LYLC WPREREPRIERE HERE IBERPEEESBEHIEBERETFENBPTEIEEEEERTEUFFELEREFIUEEBEREREUTHFEBEBEEPEBEFFEREERREUFFEPEEFRUHEEFEEREEETEUFFELEGRE FRE 38 DisplayPort select models only 44444444444nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nenn 38 Connecting a Thunderbolt DisplayPort device uuuersssssssnnnsnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnn 39 Connecting wired displays using MultiStream Transport uur s2ssssnnennnssnnnnnnnnnnnnnnnnn 40 ENWW Connecting wired displays with an optional hub nn 40 Connecting wireless displays Miracast compatible wireless displays only 41 6 Power managemen ren erlernen energie E a ARE A r 43 Shutting down turning off the computer sasinan A A S 43 Setting power OPTIONS asies ee a ot as a aaa ren 44 Using power saving states uusssssnnennnennnnnnnnnennnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn 44 Initiating and exiting Sleep ccccceece eee eceeeec ee eeeceeeeeeeeeeedcaneeeeneeeedeceenenetenede 44 Enabling and exiting user initiated Hibernation sense een 44 Using the power meter and power settings uusunsnnnnnnnnnnnnnnnnnnnnnen nenn 45 Setti
84. n the Automatic DriveLock password is enabled a random user password and a DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive Ef NOTE A BIOS Administrator password must be set before you can access the Automatic DriveLock features Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup follow these steps 1 w ae g Se ENWW Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Read the warning To continue select YES To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Using passwords 75 Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 ga No B Turn on or restart the computer and then press esc while the Pre
85. nauthorized access to Computer Setup f10 Unauthorized access to the contents of a hard drive BIOS administrator password in Computer Setup DriveLock password or Automatic DriveLock password in Computer Setup Unauthorized startup from an optional external optical drive select models only optional external hard drive select models only or internal network adapter Unauthorized access to a Windows user account Boot options feature in Computer Setup Windows user password Unauthorized access to data e HP Drive Encryption software e Windows Defender Unauthorized access to Computer Setup settings and other system identification information BIOS administrator password in Computer Setup Unauthorized removal of the computer Security cable slot used with an optional security cable Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup ENWW Protecting the computer 69 Using passwords A password is a group of characters that you choose to secure your computer information Several types of passwords can be set depending on how you want to control access to your information Passwords can be set in Windows or in the non Windows Computer Setup utility that is preinstalled on
86. ng password protection on wakeup nunnnnnnnnnnnnnnnnnnennnnnnn nn 45 Using battery power u an kun 45 Finding additional battery information 4444444snennnnnnnnnnnnnnnnnnnnnnnnnnnnn nn 45 Using Battery C Mec Kasia se 47 Displaying the remaining battery charge 44snnnnnennnnennnnnnnnnnnnnnnnnn nn 47 Maximizing battery discharge time uuussnsnnneenennnnnnnnnnnnnnnnnnnnnnnnnnne nn 47 Managing low battery levels 2uunneenennnnnnnnnennnnnnnnnnennnnnnnnnnennnnnnnn ann 47 Identifying low battery levels 2222400nnnnnennnennnnnnnnnnnnnnnn nn 47 Resolving a low battery level uuunnssssnnnnnnnnennnnnnnnennnennnnnnn nenn 48 Inserting or removing the battery u uu04244444ennneneennnnnnnnnnnnnnnnnnnnnnnnnnn nenn 48 Inserting a batlery urn ke 48 REMOVING a battery uussssnnnnennneennnnnnnnnnnnnnennnnnnnnnnnnnnennnnn nn 48 Conserving battery POWer unse eisen 49 Storing a user replaceable battery select models only uureees sen 49 Disposing of a user replaceable battery select models only 49 Replacing a user replaceable battery select models only gt 50 Using external AC PoOWer nina ae eek 50 Testing an AC adapter uuusessssnnnennenennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn ann 50 Hybrid Graphics and AMD Dual Graphics select models only
87. ng topics Managing a BIOS administrator password ENWW To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Setup BIOS Administrator Password and then press enter When prompted type a password When prompted type the new password again to confirm To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Changing a BIOS administrator password 1 2 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Using passwords 71 Use a pointing device or the arrow keys to select Security gt Change Password and then press enter When prompted type your current password When prompted type your new password again to confirm To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arr
88. ng voltage and current can be found on the system regulatory label ENWW Input power 101 Operating environment Factor Metric U S Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 102 Chapter 14 Specifications ENWW A Traveling with the computer ENWW For best results follow these traveling and shipping tips Prepare the computer for traveling or shipping Back up your information o Remove all discs and all external media cards such as memory cards Z CAUTION To reduce the risk of damage to the computer damage to a drive or loss of information remove the media from a drive before removing the drive from a drive bay and before shipping storing or traveling with a drive Turn off and then disconnect all external devices Shut down the computer Take along a backup of your information Keep the backup separate on the computer When traveling by air carry the computer as hand luggage do not check it in with the rest of your bags CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through d
89. nnnnnn nenn nnnn nn 88 Using TII recovery tools A nenne 88 Using Windows operating system media purchased separately 89 Using Windows Refresh or Windows Reset uu sssnsnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnn nenn 90 Using HP Software Setup un ren 90 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI cccsscceeessssstteeeeeees 91 Using Computer SOtUp sos sinnade ea aa e a E EE aa ia aaa 91 Starting Computer Set p isisisi anne ai aiad Aaa Eda 91 Navigating and selecting in Computer Setup sesssssseessssrnnnsensnnenesennnannnnnnnnnnannnaannnnnaannana 91 Restoring factory settings in Computer Setup 2444sunensnnnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnn nn 92 Updating the BIOS u aaa ana 93 Determining the BIOS version ssseesssrrressssnnensnennnnnnnsnnnnennnnaaannnnnannenennnaanannna ane 93 Downloading a BIOS update 00 ec ceeceeeeeeeeneeeeeeeecaeeeeeeeeeaaaeeeeseeeaeeeeeeneaaees 93 Using MUltiBOOt ss sesccccuieteve ct daccaed aan nen aienilnenhalren 94 About the boot device Order ssassn inreieinealin 94 Choosing MultiBoot preferences sirsenis sansi ASE 94 Setting a new boot order in Computer Setup eceeeceeeceeceaeeeeeeeeeeeeeees 95 Dynamically choosing a boot device using the f9 prompt nn 95 ENWW Setting a MultiBoot Express prompt ccccccceceeeeeeeeeeeeeeeneneaaecaeeeeeeeeeee
90. nnnnnnnnnnnnpnnnnnnennnnnnnnnnnnnn nenn 70 Setting passwords in Computer Setup suunsssnnnnsensennennnnnnnnnnnnnnnnnnnnnnnnnnnnne ran nnn en 71 Managing a BIOS administrator password uusssssssnennnnnennnnnnnnnnnnennnnnnnnnnnennnnen nn 71 Entering a BIOS administrator password userssssnennnnnennnnnnnnnnnennnnnnnnnnn nn 72 Managing a Computer Setup DriveLock password esnnnnnnnnnnnnnnnnnn nenn 72 Setting a DriveLock password uursssssssnenssssnnnnnennennnnnnnnnennnnnnennennnnnnnnn nenn 73 Entering a DriveLock password 4444ssnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnn nenn 74 Changing a DriveLock password uuunuesssssnsnnnennnnensnnnnnnnennnnnnnnnnnnnnnnnn nenn 74 Removing DriveLock protection uussssssnssennnennnnnnnnnnnnennnnnnnnnnnnennnn nn nan 74 Using Computer Setup Automatic DriveLock 4nnnnennennnennnennnnnnnnn nn 75 Entering an Automatic DriveLock password ccccceeeeeeeeetttteeeeeeeeeteeeenaaees 75 Removing Automatic DriveLock protection 224ssssnnnnnnnnnnnnnnnennnnnnnn nen 76 TPM Embedded Security device select models only 2244444044424440Hnnnnnnnnnnnnennennnnnnnennnn nenn 76 viii ENWW Using antivirus software ueesssnnnennnnensnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnsnnnnnnnnnnsnnnnnnnnnnsnnnnnnnnnsnnnnnn 77 Using firewall sofware sa ana TE EEEE 77 Installing
91. nstall the program Go to http www hp com go sdm and follow the instructions to download and install SoftPaq Download Manager To download SoftPags A From the Start screen type s In the search box type softpag and then select HP SoftPaq Download Manager Follow the instructions to download SoftPaqs EA NOTE If prompted by User Account Control click Yes ENWW Updating programs and drivers 85 86 Chapter 10 Maintenance ENWW 11 Backup and recovery To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options EA NOTE For detailed instructions on various backup and restore options perform a search for these topics in Windows Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use amp NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running ut
92. o make menu selections for an object on the screen 9 NOTE Using 2 finger click is the same action as using right click with the mouse e Place two fingers on the TouchPad zone and press to open the options menu for the selected object Rotating select models only Rotating allows you to turn items such as photos e Anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock A NOTE Rotating is intended for specific apps where you can manipulate an object or image It may not be functional for all apps Flicking select models only Flicking allows you to navigate through screens or quickly scroll through documents 30 Chapter4 Navigating using the keyboard touch gestures and pointing devices ENWW e Place three fingers on the TouchPad zone and flick your fingers in a light quick motion up down left or right Edge swipes select models only Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings e Swipe your finger gently from the right edge to reveal the charms ENWW Using pointing devices 31 Left edge swipe The l
93. of the fn key and either the esc key or one of the function keys To use a hot key A Briefly press the fn key and then briefly press the second key of the hot key combination Hot key combination Description fntesc Displays system information fn f3 Initiates Sleep which saves your information in system memory The display and other system rf components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep fn f4 Switches the screen image among display devices connected to the system For example if a Io monitor is connected to the computer fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the computer using the external VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information on the computer 4 N fn f6 Decreases speaker volume fn f7 Increases speaker volume d Us fn f8 Mutes or restores microphone sound i fn f9 Decreases the screen brightness level ENWW Using the keyboard 33 Hot key combination Description a fn f10 Increases the screen brightness level i fn f11 Turns the keyboard backlight on and off select models only y TEEN NOTE The keyboard backlight is turned on
94. of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 97 Using HP Sure Start Select computer models are configured with HP Sure Start a technology that continuously monitors your computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start restores the BIOS to its previously safe state automatically without user intervention Your computer ships with HP Sure Start configured and enabled Most users can use HP Sure Start with the default configuration For more information go to http www hp com support and then select your country Select Drivers amp Downloads and then follow the on screen instructions 98 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ENWW 13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions you can contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can e Chat online with an HP technician
95. oft Certificate of Authenticity label 100 Miracast 41 mouse external setting preferences 27 MultiStream Transport technology using 40 N network jack identifying 18 num lock key identifying 34 num lock light 11 num lock external keypad 34 Nvidia graphics controller using 40 O operating environment 102 optical drive 59 optical drive eject button identifying 6 optical drive identifying 6 optional external devices using 58 P passwords administrator 70 BIOS administrator 71 DriveLock 72 user 70 pointing devices setting preferences 27 pointing stick 10 ports DisplayPort 38 external monitor Miracast 41 USB 2 0 7 USB 3 0 18 6 38 ENWW USB 3 0 charging powered 7 VGA 38 power battery 45 conserving 49 options 44 power button 43 power button identifying 13 power connector identifying 18 power lights 11 17 power switch 43 power saving states 44 product name and number computer 100 public WLAN connection 22 R RAID 66 readable media 44 recovery 90 recovery partition 88 refresh 90 regulatory information regulatory label 100 wireless certification labels 100 reset 90 restoring the hard drive 88 RJ 45 network jack identifying 18 RJ 45 network lights identifying 18 rotating TouchPad gesture 30 S screen brightness keys 34 screen image switching 33 scrolling TouchPad gesture 29 security cable slot identifying 7 security wireless 21 serial number
96. oft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension 84 Chapter 10 Maintenance ENWW Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions Go to http www hp com support to download the latest versions You can also register to receive automatic update notifications when they become available Using SoftPaq Download Manager HP SoftPaq Download Manager SDM is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number Using this tool you can easily search for SoftPaqs and then download and unpack them SoftPaq Download Manager works by reading and downloading from the HP FTP site a published database file containing computer model and SoftPaq information SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download SoftPaq Download Manager checks the HP FTP site for updates to the database and software If updates are found they are downloaded and applied automatically SoftPaq Download Manager is available on the HP website To use SoftPaq Download Manager to download SoftPaqs you must first download and i
97. om the list of applications 2 Speakers Produce sound 3 Wireless button Turns the wireless feature on or off but does not establish a I wireless connection 4 io Volume mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Top 13 Keys VO Component 1 esc key 2 fn key DOSE Description Displays system information when pressed in combination with the fn key Executes frequently used system functions when pressed in combination with a function key the num lock key the esc key orthe b key 3 PT Windows key Returns you to the Start screen from an open app or the u Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lock has been enabled it can be used like an 14 Chapter 2 Getting to know your computer external numeric keypad ENWW ENWW Component Description 1 ia Battery release latch Releases the battery 2 Battery bay Holds the battery 3 SIM slot Supports a wireless subscriber identity module SIM The SIM slot is located ins
98. omputer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Using Computer Setup 93 NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designa
99. onnector select models only 4444nnnnnnnnnnnnnnnnnnennnnnnnn nen 59 De NSS E A I T gh eb gamed dead ARD ican E EHER HERE A E A A A ENTE T 61 FLAMING Ne Sese duce FERNER BESTRITT TERTSTIUREEBERENENEPPERSTELTENERESTTENFERRTRECLVERTELTTENEEETTENN 61 Using bhard TIVES ann nee ea 62 Removing or replacing the service door 24444sssnnnnnnnnnnnennnnnnnnnnnnennnnnnnnnnnnennnn nn 62 REMOVING the service COON ssressnin hedeench ipebcnsesena sches 62 Replacingithe service door naanee ined etnies 62 Replacing or upgrading the hard drive 0 0 eee eeceeceeeeeeneeeeeeeeeeeeeeeeeeaaeeeeeeeeaaeeeeseeeaeeeeeeenaaees 63 Removing the hard drive sesesaresrerrnerrira rieri n E ern 63 stalling a Nard Orve sacii a ee 64 Improving hard drive performance uuussssnssseennnnnnnnnnnnnnnnennennnnnnnnnnnnennnennenn nenn 65 Using Disk Defragmenter u n nn sen 65 Using Disk Cle nup cr ana 66 Using HP 3D DriveGuard select models only 44444440044200nnnnnnnnnnnnnnnnnnennnnnn 66 Identifying HP 3D DriveGuard status u0r444444eneneennnnnnnnnnnnnnnnnnnnnennn nenn 66 Using RAID select models only au nee 66 DNSBEUND are een leisen ee 69 Protecting the Computer een AAE ENEE EAEEREN 69 Using passwords 0000 eee eee cece eee eenee cette ee eae eee teeta aeee nAAL RREN EEEE AAEE EEE EEEE EEA 70 Setting passwords in Windows uuuussssnsnnennesssnnnnennnnnnnnnnnnn
100. or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 104 Appendix A Traveling with the computer ENWW B Troubleshooting Troubleshooting resources e Access website links and additional information about the computer through HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app 9 Ef NOTE Some checkup and repair tools require an Internet connection HP also provides additional tools that do not require an Internet connection e Contact HP support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Choose from the following types of support o Chat online with an HP technician NOTE When chat is not available in a particular language it is available in English E mail HP support Find HP support worldwide telephone numbers Locate an HP service center Resolving issues The following sections describe several common issues and solutions The computer is unable to start up If the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up e _Ifthe computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power Lk
101. ot until it is seated 82 Chapter 10 Maintenance ENWW c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 7 Replace the service door see Replacing the service door on page 62 8 Insert the battery see Inserting a battery on page 48 9 Connect AC power and external devices to the computer 10 Turn on the computer Cleaning your computer Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands e _Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes ENWW Cleaning your computer 83 CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches
102. our work will return to the screen 44 Chapter6 Power management ENWW Using the power meter and power settings The power meter is located on the Windows desktop The power meter allows you to quickly access power settings and view the remaining battery charge e To reveal the percentage of remaining battery charge and the current power plan on the Windows desktop point over the power meter icon e To use Power Options or to change the power plan click the power meter icon and select an item from the list From the Start screen you can also type power options and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also reveals a message if the battery has reached a low or critical battery level Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 From the Start screen type power options and then select Power Options 2 Inthe left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended 9 Ef NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to
103. ow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Deleting a BIOS administrator password 1 g a N o me Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password and then press enter When prompted type your current password When prompted for the new password leave the field empty and then press enter Read the warning To continue select YES When prompted to type your new password again leave the field empty and then press enter To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and then press enter After 3 unsuccessful attempts to enter the BIOS administrator password you must restart the computer and try again Managing a Computer Setup DriveLock password Z CAUTION To prevent the DriveLock protected hard drive from becoming
104. owing wireless devices e Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities Ina WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point e HP Mobile Broadband Module select models only A wireless wide area network WWAN device that gives you wireless connectivity over a much larger area Mobile network operators install base stations similar to cell phone towers throughout large geographic areas effectively providing coverage across entire states regions or even countries e Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras Ina PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using the wireless controls You can control the wireless devices in your computer using one or more of these features e Wi
105. program in order to fully protect your computer For more information about computer viruses access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using firewall software ENWW Firewalls are designed to prevent unauthorized access to a system or network A firewall can be a software program you install on your computer and or network or it can be a solution made up of both hardware and software There are two types of firewalls to consider e _ Host based firewalls Software that protects only the computer it is installed on e Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available Using antivirus software 77 9 NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewall perform the task that you want to perform and then reenable the firewall To permanently resolve the problem reconfi
106. r computer on page 5 and Navigating using the keyboard touch gestures and pointing devices on page 27 for additional information e Find installed software Access a list of the software preinstalled on the computer From the Start screen type a click Apps and then select from the displayed options For details about using the software included with the computer see the software manufacturer s instructions which may be provided with the software or on the manufacturer s website e Create powerful presentations You can connect to a projector to share your ideas with a group See Connecting a Thunderbolt DisplayPort device on page 39 e Back up your hard drive by creating recovery discs or a recovery flash drive See Backup and recovery on page 87 Finding information You have already used Setup Instructions to turn on the computer and locate this guide To locate resources that provide product details how to information and more use this table Resources For information about Setup Instructions poster e How to set up the computer e Help to identify computer components HP Support Assistant e Operating system information To access HP Support Assistant from the Start e Software driver and BIOS updates screen select the HP Support Assistant app e Troubleshooting tools To access the latest user guide go to http www hp com support and select your country e How to access support Select Drivers amp Download
107. re used with the smart card reader select models only A PIN is needed to gain access to the contents of the microchip For more information about smart card security features access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Inserting a smart card 1 Hold the card label side up and gently slide the card into the smart card reader until the card is seated 56 Chapter 7 External cards and devices ENWW 2 Follow the on screen instructions for logging on to the computer using the smart card PIN Removing a smart card A Grasp the edge of the smart card and then pull it out of the smart card reader Using a USB device Universal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional docking device or USB hub provides additional USB ports that can be used with the computer ENWW Using a
108. reless button wireless switch wireless key or airplane mode key referred to in this chapter as the wireless button select models only e Operating system controls Using the wireless button The computer has a wireless button one or more wireless devices and on select models one or two wireless lights All the wireless devices on your computer are enabled at the factory and if your computer has a wireless light the wireless light is on white when you turn on the computer ENWW Connecting to a wireless network 19 The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off amp NOTE On some models the wireless light is amber when all wireless devices are off Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use operating system controls 1 From the Start screen type control panel and then select Control Panel 2 Select Network and Internet and then select Network and Sharing Center For more information access HP Support Assistant To access HP Support Assist
109. rom HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available save your work and shut down the computer Inserting or removing the battery Inserting a battery To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Insert the battery into the battery bay aligning the tabs on the battery 1 with the notches on the computer and then press the battery down 2 until it is seated The battery release latch automatically locks the battery into place Removing a battery To remove the battery Z CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch 1 to release the battery 48 Chapter6 Power management ENWW 3 Pivot the battery up 2 and then remove the battery from the computer 3 Conserving battery power e From the Start screen type power select Settings and then select Power Options e Select low power use settings through Power Options e Turn off wireless and LAN connections and exit modem applications when you are not using them e Disconnect unused external devices that are not plugged
110. s and then follow the on screen instructions Worldwide support e Online chat with an HP technician To get support in your language go to e Support telephone numbers http welcome hp com country us en wwcontact_us html e HP service center locations HP website e _ Support information To access the latest user guide go to e Ordering parts and finding additional help http www hp com support and select your country Select Drivers amp Downloads and then follow the on e Accessories available for the device screen instructions Safety amp Comfort Guide e Proper workstation setup posture health and work habits To access this guide e Electrical and mechanical safety information A From the Start screen type support and then select the HP Support Assistant app 0r Go to http www hp com ergo Regulatory Safety and Environmental Notices e Regulatory and safety information To access this guide e Battery disposal information 1 From the Start screen type support and then select the HP Support Assistant app 2 Select My computer and then select User guides 2 Chapter 1 Welcome ENWW ENWW Resources For information about Limited Warranty Warranty information To access this guide from the Start screen select the HP Support Assistant app select My computer and then select Warranty and services or Go to http www hp com go orderdocuments You can find
111. s and Exit and then press enter Your changes go into effect when the computer restarts Entering a DriveLock password Be sure that the hard drive is inserted into the computer not into an optional docking device or external MultiBay At the DriveLock Password prompt type your user or master password using the same kind of keys you used to set the password and then press enter After 2 incorrect attempts to enter the password you must shut down the computer and try again Changing a DriveLock password To change a DriveLock password in Computer Setup follow these steps 1 go ee N Ff p 11 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select Set DriveLock Password and then press enter Use the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Change Password When prompted type your current password and then press enter When prompted type a new password and then press enter When prompted type the new password again to confirm and then press enter To save your changes and exit Compu
112. s your computer screen across all enabled displays Connecting wireless displays Miracast compatible wireless displays only ENWW To discover and connect Miracast compatible wireless displays without leaving your current apps follow the steps below To open Miracast A Swipe from the right edge of the Start screen tap Devices tap Project and then follow the on screen instructions Point to the upper right or lower right corner of the Start screen to display the charms click Devices click Project and then follow the on screen instructions Video 41 42 Chapter5 Multimedia ENWW 6 Power management EA NOTE A computer may have a power button or a power switch The term power button is used throughout this guide to mean both types of power controls Shutting down turning off the computer Z CAUTION Unsaved information is lost when the computer shuts down The shutdown command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions e When you need to replace the battery or access components inside the computer e When you are connecting an external hardware device that does not connect to a Universal Serial Bus USB port e When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recomm
113. sc In rare cases you may need to exit the program and then restart it A movie is not visible on an external display 1 If both the computer display and an external display are turned on press fn f4 one or more times to switch between the 2 displays 2 Configure the monitor settings to make the external display primary a From the Windows desktop right click on a blank area of the computer desktop and select Screen resolution b Specify a primary display and a secondary display del Ef NOTE When using both displays the DVD image will not appear on any display designated as the secondary display When an external display is connected to the Thunderbolt port the DVD image will appear on any connected displays The process of burning a disc does not begin or it stops before completion e Be sure that all other programs are closed e Turn off Sleep mode e Be sure that you are using the right kind of disc for your drive e Be sure that the disc is inserted properly e Select a slower write speed and try again e If you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive 108 Appendix B Troubleshooting ENWW C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and to
114. ss the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Disable protection To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter TPM Embedded Security device select models only TPM Trusted Platform Module provides additional security for your computer You can modify the TPM settings in Computer Setup For information on changing Computer Setup settings see Using Computer Setup on page 91 The following table describes the TPM settings in Setup Utility Settings Function TPM Embedded Security Device Available Hidden e Ifthe administrator password is set you can select Available e Ifyou select Hidden the TPM device is not visible in the operating system TPM Status Enabled Disabled e Ifthe administrator password is not set or if TPM Security Device is set to Hidden this entry is hidden e This value reflects the current physical state for
115. step 5 5 Click Save changes Using battery power Z WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP The computer runs on battery power whenever it is not plugged into external AC power Computer battery life varies depending on power management settings running programs display brightness external devices connected to the computer and other factors Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs EA NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Select computer models can switch between graphic modes to increase battery life For more information see Hybrid Graphics and AMD Dual Graphics select models only on page 51 Finding additional battery information HP Support Assistant provides the tools and information about the battery To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance ENWW Setting power options 45 e Battery Check tool to test batt
116. t using 98 hubs 57 Hybrid Graphics 51 I input power 101 integrated numeric keypad identifying 14 34 integrated webcam light identifying 9 internal display switch 9 internal microphones identifying 9 Internet connection setup 21 issues resolving 105 J jacks audio in microphone 5 audio out headphone 5 network 18 RJ 45 network 18 Java Card defined 56 inserting 56 removing 57 K keyboard backlight 34 keyboard hot keys identifying 33 keypad integrated numeric 14 keypad external num lock 34 using 34 keypads identifying 34 keys esc 14 fn 14 function 14 media 35 volume 35 Windows key 14 L labels Bluetooth 100 Microsoft Certificate of Authenticity 100 regulatory 100 serialnumber 100 wireless certification 100 WLAN 100 latch battery release 15 latches service door release 15 legacy support USB 91 lights AC adapter battery caps lock 11 hard drive 17 microphone mute 11 num lock 11 optical drive 17 power 11 17 RJ 45 network 18 webcam 9 wireless 12 17 lights hard drive 66 low battery level 47 17 18 M maintenance Disk Cleanup 66 Disk Defragmenter 65 media activity controls 35 media hot keys 35 memory card 44 inserting 53 removing 53 supported formats 53 ENWW memory card reader identifying 5 memory module identifying 16 inserting 82 removing 81 replacing 81 microphone audio in jack identifying 5 microphone mute light identifying 11 Micros
117. t edge of the service door near the front edge of the computer 1 2 Insert the alignment tabs 2 on the rear edge of the service door with the notches on the computer 3 Slide the service door toward the battery bay until the service door snaps into place 4 With the battery bay toward you slide the service door release latch to the left 3 and if you choose to insert and tighten the optional screw 4 to hold the service door in place Slide the release latch to the right to lock the service door 5 Lk Ef NOTE If you do not want to use the optional screw you can store it inside the service door 5 Insert the battery see Inserting a battery on page 48 Replacing or upgrading the hard drive CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive To remove a hard drive 1 Save your work and shut down the computer 2 Disconnect AC power and external devices connected to the computer ENWW Using hard drives 63 Turn the computer upside down on a flat surface Remove the battery see Removing a battery on page 48 Remove the service
118. ter Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Removing DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 74 Chapter 9 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Security ENWW o PN SS oO E Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select Set DriveLock Password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Disable protection Type your master password and then press enter To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using Computer Setup Automatic DriveLock In a multiple user environment you can set an Automatic DriveLock password Whe
119. th device is on NOTE On some models the wireless light is amber when all wireless devices are off 2 1 Power light e _ On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states on page 44 3 f AC adapter Battery light 4 Hard drive optical drive light KCO e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 90 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged e Blinking white The hard drive or optical drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For more information about HP 3D DriveGuard see Using HP 3D DriveGuard select models only on page 66 ENW
120. the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation A NOTE Because solid state drives SSDs lack moving parts HP 3D DriveGuard is unnecessary A NOTE A hard drive in a primary hard drive bay or in a secondary hard drive bay is protected by HP 3D DriveGuard A hard drive installed in an optional docking devices or connected to a USB port is not protected by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that a drive in the primary hard drive bay and or the drive in a secondary hard drive bay select models only is parked To determine whether a drive is currently protected or whether it is parked view the icon on the Windows desktop in the notification area at the far right of the taskbar or in the Mobility Center Using RAID select models only Redundant Arrays of Independent Disks RAID technology allows a computer to use two or more hard disks at the same time RAID treats multiple drives as one contiguous drive either through 66 Chapter 8 Drives ENWW hardware or software settings If multiple disks are set up to work together in this fashion they are referred to as a RAID array For more information see the HP website To access the latest user gui
121. the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Finding information 3 4 Chapter 1 Welcome ENWW 2 Getting to know your computer ENWW Component 1 Memory card reader Description Reads optional memory cards that store manage share or access information 2 G Audio out headphone Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio
122. tion The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example fi iename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions amp NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly amp NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use Multi
123. tooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 6 d Mute light e Amber Computer sound is off e Off Computer sound is on Buttons speakers and fingerprint reader 98 models only ans E Bm II III tL I COOCOO COOC O PRAN m ae L OOOODCOOOO JL OO ITS 12 Chapter 2 Getting to know your computer ENWW ENWW Component 1 cl Power button Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information Ifthe computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states on page 44 To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep fr
124. trol panel and then select Control Panel from the list of applications Select Appearance and Personalization Under Display select Adjust screen resolution Connecting wired displays using MultiStream Transport Connecting wired displays with an optional hub MultiStream Transport MST provides multiple display support from a single connector the DisplayPort on your computer JIN Ef NOTE If your computer has an Nvidia graphics controller you can connect up to 4 external display devices using the DisplayPort A NOTE If your computer has an AMD graphics controller you can connect up to 6 external display devices using the DisplayPort 40 Chapter5 Multimedia ENWW To set up multiple displays follow these steps 1 Connect an external hub purchased separately into the DisplayPort DP on your computer using a DP to DP cable purchased separately Be sure that the hub power adapter is connected to AC power Connect the external display devices to the VGA ports or DisplayPorts on the hub For details on how to set up multiple displays go to the Nvidia Control Panel or from the Start screen type screen resolution in the search box or press fn f4 If you don t see one of your connected displays be sure that each device is connected to the correct port on the hub A NOTE Multiple display choices include Duplicate which mirrors your computer screen on all enabled displays or Extend which span
125. uch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions e f removal or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover e Keep components in their electrostatic safe containers until you are ready to install them e Avoid touching pins leads and circuitry Handle electronic components as little as possible e Use nonmagnetic tools e Before handling components discharge static electricity by touching an unpainted metal surface of the component e f you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component removal or installation contact HP support ENWW 109 110 Appendix C Electrostatic discharge ENWW Index Symbols Numerics 2 finger pinch zoom TouchPad gesture 29 A AC adapter testing 50 AC adapter battery light 18 accessory battery connector identifying 15 administrator password 70 airport security devices 61 AMD Dual Graphics 51 AMD graphics controller using 40 antivirus software 77 audio functions checking 36 audio in microphone jack identifying 5 audio out headphone jack identifying 5 Automatic DriveLock password entering 75 removing 76 B
126. usessssnnnennneennnnnnnnnnnennnnnnnnnnnnennnnn nenn 23 Using GPS select models only uuuurs244sssennnnnnnnnnennnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 24 Using Bluetooth wireless devices 22220uumnnn004Hannnnnnnnnnnnnnnnnnnnnannnnnnnnnnnnnnnnnnnnnnnnnnnnnn 24 ENWW Connecting to a wired network ussssnnnnnennnennnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn 25 Connecting to a local area network LAN 2444snnnnnnnnnnennnnnnnnnennnnnnnnnnnnnnn nenn 25 4 Navigating using the keyboard touch gestures and pointing devices csscessessesseeeesssessnnsesseeseeeeeeeeeees 27 Usma POINTING ASVICES sessa T cecet als cee 27 Setting pointing device preferences 24444s4ssnnnnnnnnennnnnnnnennnnnnnnnnnnnnnnnnnnnnnnne nn 27 Using the pointing stick e ccc eeeceeeee eee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseneeeeeeeteeeeaeeeeeeeeeaaees 27 Using the TouchPad and gestures cccceecceeeeeceeeeeeeeeeeeeeeeeeeeseceeeeeeeeeeeeeeeaaeeeeeeeseeeenaaees 27 Turning the TouchPad off and ON cecceeeeeeeeeeeeeeneeeee eee enaeeeeeeeeaeeeeeetnaeeeeeene 28 MAP DUNG os PERPNE TEA EIER DIE DEI DERIEEHESCHIEGEREEHE ERLDLHER ES ERELUENE EDIGEEE LIES LEHEEER EEE OLE 28 SS GLOWING rasieren een 29 2 finger PINCH ZOOM Mine 29 STING SR CICK een rennen er 30 Rotating select models only arses 30 Flicking select models only
127. y 38 Chapter5 Multimedia ENWW del Ef NOTE To transmit video and or audio signals through the DisplayPort you need a DisplayPort cable purchased separately EA NOTE One DisplayPort device can be connected to the DisplayPort port on the computer The information displayed on the computer screen can be simultaneously displayed on the DisplayPort device To connect a video or audio device to the DisplayPort 1 Connect one end of the DisplayPort cable to the DisplayPort port on the computer 2 Connect the other end of the cable to the digital display device 3 Press fn f4 to alternate the computer screen image between 4 display states e PC screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes 94 NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution NOTE To remove the device cable press down on the connector release button to disconnect it on t
128. ystems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following e Computers desktop notebook PDA e Phones cellular cordless smart phone e Imaging devices printer camera e Audio devices headset speakers e Mouse 24 Chapter 3 Connecting to a network ENWW Bluetooth devices provide peer to peer capability that allows you to set up a personal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network There are 2 kinds of wired connections local area network LAN and modem connection A LAN connection uses a network cable and is much faster than a modem which uses a telephone cable Both cables are sold separately N WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow

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