USER GUIDE
Contents
1. 25 5 SPECIAL VERSIONS 5 ViCasSMWeCel 1 01 26 5 2 How to withdraw Cash sasn 26 20 an soikadars a emaden sigablawe aula nape aenean in owaudeleken 27 SAVAT Seana esse E E SRE eas eee aE E 27 5 5 Mandatory authorizatiOn sess 28 5 06 PrEauthOriZatiOMn ives tete ERR ed 28 2527 INVOICE egestas A Aa 28 5 8 Multicashier Version 29 6 OTHER VERSIONS 6 1 Shared use by multiple entrepreneurs cceccseccseeseeseeeeeeeneeeeees 30 7 ERRORS 31 Messages on the display 7 1 32 Messages On the receipt 7 2 7 3 Other exceptiONnS ssssssssessssssssssesssesssessseesseeenn 32 FA Maintenance aaa as aaa 33 8 TECHNICAL DETAILS aa a a 34 9 CONTACT INFORMATION 35 9 1 Returning the Payment terminal sass 35 1 GETTING STARTED 1 GETTING STARTED 1 1 Important 1 2 The structure of the payment terminal NOTE IF THESE INSTRUCTIONS ARE NOT FOLLOWED AND THE PAYMENT TERMINAL IS THEREFORE DAMAGED THE WARRANTY DOES NOT APPLY Protect the2. Actions The batch can be forwarded by Point Contact Point s customer service If the transactions have already been processed through other ways the issues can be acknowledged from Point reporting or from the terminal SENT TO BANK FAILED Sending of the batch to the receiver has failed Actions Contact the batch receiver bank credit card company and check why the sending has failed If the batch must be sent again it will be done by Point Please contact Point s customer service If the batch has been processed in the bank the issue can be acknowledged from Point reporting or from the terminal NOT SENT CONTAINS DUPLICATES The batch has not been sent forward because it contains duplicate material Actions Contact your own bank and check the duplicates that the batch contains If the batch must be sent again it will be done by Point Please contact Point s customer service about the issue If the batch has been processed through other ways the issue can be acknowledged from Point reporting or from the terminal SENT TO BANK REPORT OVERDUE The batch has been forwarded to the receiver but the report has been delayed Actions Contact the batch receiver and confirm that the batch has been successfully received Acknowledge the issues from Point reporting or from the terminal N PON 2 DAY TO DAY USE ALL REJECTED The batch has been rejected by the receiver Actions Contact the batch receiver
3. YHTEENSA 20 00 The payment terminal prints a batch report and establishes a connection P 23 17 20 02 12 2009 to the bank The payment terminal sends the transactions and retrieves BONUS SETE ee sagen NA P LP MAKSUPAATEPALAUTE AID and BIN tables EMV keys and blacklist nee a Ifthe batch has been transmitted successfully the following text is printed on i the report BATCH SENDING OK If there are no transactions in the memory the above text is not printed CASH PAYMENT RETURN BATCH SENDING OK 2 3 4 Blacklist MAKSUPAATEPALAUTE The payment terminal updates the blacklist automatically via the bank connection LAHETYSERA 00078 04 01 08 13 26 The blacklist can also be updated manually if it is not found on the payment terminal TILITYSERA 00078 03 01 08 ISSUER NUMBER 6266199 1 Press LILA4 and Enter 2 Select DOWNLOAD ok 3 Select FROM HOAST 7 4 Select BLACKLIST KAIKKI YHTEENSA 5 Select FULL UPDATE Oe The payment terminal established a connection to the bank and updates the blacklist The number of blacklisted items is printed on the receipt FULL the payment terminal retrieves the entire blacklist base UPDATE the payment terminal updates the blacklist base Items on the report BATCH SENDING OK means that the batch has been sent successfully MAKSUPAATEPALAUTE information on the previous batch The payment terminal retrieves Note The merchant is responsible for checking that the this dat
4. 8 Multicashier version If mandatory verification is in use the payment terminal verifies all transactions The multicashier function can be used for example in restaurants when it is necessary automatically irrespective of the amount or card to distinguish between sales by different waiters Mandatory verification is activated in the Settings menu page 22 e When the multicashier function is in use the payment terminal prompts you for CASHIER NUMBER when you are entering a transaction Enter a number between 1 and 99 5 6 Preauthorization The cashier number is printed on the receipt Advance verification allows for example car rental agencies and hotels to check the The multicashier function is activated in the Settings menu page 22 operation of the card Advance verification is activated in the Settings menu page 22 Press MENU F1 Select PREAUTHORIZATION PLEASE INSERT CARD Insert the card in the reader or swipe the card VISA Fx BANK Fx Select Debit ENTER AMOUNT The payment terminal suggests EUR 1 Press Enter ENTER PIN If the card is a chip card the customer enters the PIN code and presses Enter The payment terminal contacts the verification centre and makes a cover reservation and then cancels it D Ore ON 5 7 Invoice The invoice function works in the same way as the cash receipt section 5 1 The only difference is that the text Invoice is printed on the receipt How to make an invoice 1 Press ME
5. LED light next to the display blinks orange when the battery is being re charged The light turns green when the battery is full When the battery is nearly empty the light is red You can always keep the payment terminal connected to a power supply as this has no effect on battery life Ideally let the payment terminal recharge at night The battery is then full when the working day begins and automatic batch transmission can be performed at night 1 GETTING STARTED 1 GETTING STARTED 1 6 SIM card For data transfer the VX670 payment terminal uses a GPRS connection in Sonera s mobile network The SIM card in the payment terminal is ready for use Note If you suspect or have noticed there is something wrong with the SIM card please contact Sonera Customer Service The SIM card slot is located under the battery of the payment terminal Place the card in the SIM card slot with the chip facing down and the truncated corner of the chip card in the appropriate place 1 7 How to test the connection e When you switch on the payment terminal for the first time the following text appears on the display KIELTOLUETTELO PUUTTUU HALUATKO PAIVITTAA KIELTOLUETTELON Blacklist missing update blacklist yes enter no cancel e When you press Enter the terminal established a connection The display says CONNECTING PLEASE WAIT When the connection has been established the display says SUCCESS Fir
6. The receipt number you entered is wrong or the transaction has already been transmitted to the bank in which case it is no longer in the payment terminal s memory 2 2 5 How to enter a card number manually Press MENU F1 Select MANUAL ENTRY ENTER CARD NUMBER Enter the card number and press Enter ENTER EXPIRY DATE xx xx Enter the expiry date of the card and press Enter VISA Fx BANK Fx Select the payment method ENTER AMOUNT Enter the amount in euros including cents and press Enter DIAL YES NO Select YES The terminal prints two receipts The first receipt is for the merchant the second one is for the customer Ask the customer to sign the receipt The payment terminal prompts you to check the customer s identity if the rules of the card product so require 8 Press Enter check the customer s identity write the last four digits of the customer s personal identity number on the receipt and indicate his her identity card type ON 00 0 NOT ALLOWED The number of the card in question cannot be entered manually Note Manually entered transactions must always be verified If you skip the verification step by selecting NO the terminal prompts you fora verification code Call the verification centre type in the number they give you and press Enter You can also skip this step by entering 9999 In this case your company is liable for the transaction 13 14 2 DAY TO DAY USE 2 2 6 How to make
7. and check why the batch has been rejected If the batch needs to be sent again it will be done by Point Please contact Point s customer service If the batch has already been processed through other ways the issue can be acknowledged from Point reporting or from the terminal PARTLY REJECTED Part of the transactions that the batch contains have been rejected by the receiver Actions Contact the batch receiver and check why the batch has been partial ly rejected When the batch has been processed the issue can be rejected from Point reporting or from the terminal MISMATCH IN PAYMENT The batch sum does not match with the bank state ment Actions Contact your bank and acknowledge the issue from Point reporting or from the terminal PAYMENT OVERDUE Payment to the bank account has been delayed Actions Contact your own bank and acknowledge the issues from Point report ing or from the terminal 3 7 Issue acknowledgement Press FUNC and Enter Select FUNC ande choose ISSUE REPORT F2 Select ACKNOWLEDGE ISSUE F3 ISSUE ID Type in the four digit number that is next to the issue and press Enter The terminal connects to Point reporting acknowledges the issue and displays on the screen ISSUE ACKNOWLEDGED If the acknowledgment fails the screen displays COULD NOT ACKNOWLEDGE ISSUE NOTE Once an issue is acknowledged it cannot be in any cases sent again Acknowledging an issue is always the responsibility of the Mercha
8. has payment transactions in the terminal s memory and also give your contact details no ready processed data for the terminal This is the normal situation after a weekend 3 You need not send any cables with the terminal unless you want them to be or holiday checked as well 4 Send the terminal to the repair shop by mail The postage is paid by the sender TAPAHTUMATIEDOSTO PUUTTUU printed at MAKSUPAATEPALAUTE The bank has Sonera Payment Terminal equipment is maintained by Point Transaction Systems Oy no ready processed data for the terminal This is the normal situation after a weekend or holiday ERROR FILE NOT EXISTENT printed at MAKSUPAATEPALAUTE The bank has no Repair shop address ready processed data for the terminal This is the normal situation after a weekend or Point Transaction Systems Oy Huolto holiday Vanha Nurmijarventie 62 D 01670 Vantaa OTA YHTEYS NEUVONTAAN printed at MAKSUPAATEPALAUTE The information requests are different on the payment terminal and in the bank Contact the bank s information desk 7 3 Other exceptions CONNECTION PROBLEM The connection may be stuck Switch the payment terminal off and on and then try to establish a connection by pressing F2 Make sure the SIM card is properly in place TERMINAL DOES NOT READ CARDS The reader may be stuck Switch the terminal off and on and try again The reader may also be dusty Clean the reader and try again POWER IF OFF Switch on the termi
9. ENTER AMOUNT Enter the amount in euros including cents and press Enter ALV Enter the VAT rate and press Enter The payment terminal prints receipts EON 5 2 How to withdraw cash The cash withdrawal function can be used when the customer wants to withdraw cash from the cash desk In such a case you make a transaction and give the custom er cash from the cash desk The merchant receives a 50 cent compensation for the transaction In other words if the customer wants to have 10 00 in cash you enter a 10 50 transaction and give the customer 10 00 in cash Note Cash can be withdrawn only with debit cards The use of the cash withdrawal function must be agreed on with the bank Press MENU F1 Select CASH WITHDRAW ENTER AMOUNT Enter the amount in euros including cents and press Enter PLEASE INSERT CARD Insert the card in the reader or swipe the card VISA Fx BANK Fx Select Bank ENTER PIN If the card is a chip card the customer enters the PIN code and presses Enter The payment terminal prints two receipts The first receipt is for the merchant the second one is for the customer The payment terminal prompts you to check the customer s identity if the rules of the card product so require 7 Press Enter check the customer s identity write the last four digits of the customer s personal identity number on the receipt and indicate his her identity card type OOT Ns 5 3 Extra amount The Ext
10. False PIN block False PIN length PIN key synchronization error Suspected fraud 200 299 200 201 202 203 204 205 206 207 208 209 210 300 306 307 400 900 999 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 930 1Z3 0Y1 0Y3 121 2 DAY TO DAY USE Rejected confiscate card Not accepted Card has expired Suspected card forgery Contact the payment recipient Card with limit Call the recipient s security department Allowed number of PIN attempts exceeded Special case Lost card Stolen card Suspected fraud Succeeded Failed Failed form error Transaction rejected Cancellation of verification accepted Try again Verification failed system error Faulty transaction Enter the transaction again Form error try again Transaction cannot be routed to recipient Temporary service break in card issuer s systems No connection to card issuer Message cannot be routed System error No connection to card issuer No connection to card issuer Card issuer unavailable Dual transaction transmission Original transaction cannot be traced Control error card issuer s systems temporarily unavailable MAC error MAC synchronization error Data transmission keys unavailable Decryption key synchronization error Security program error try again Security program error no transaction Unknown message number Transaction is being processed Pay
11. NU F1 2 Select INVOICE 3 Select INVOICE 4 ENTER AMOUNT Enter the amount in euros including cents and press Enter The payment terminal prints receipts How to void an invoice 1 Press MENU F1 2 Select INVOICE 3 Select VOID VOID INVOICE 4 ENTER AMOUNT Enter the amount in euros including cents and press Enter The payment terminal prints receipts 28 29 6 OTHER VERSIONS 6 1 Shared use by multiple entrepreneurs The payment terminal service is also available for shared use by multiple entrepre neurs In this version one and the same payment terminal is used by multiple users and the money is directed to different accounts HOW TO PRINT ALIST OF USERS 1 Press LILA4 2 Select PRINT 3 Select USERS The payment terminal prints a list of the payment terminal users The list includes user numbers receipt texts and member shop numbers HOW TO MAKE A PAYMENT TRANSACTION 1 ENTER AMOUNT Enter the amount in euros including cents and press Enter 2 ENTER USER NUMBER Enter the user number and press Enter 3 PLEASE INSERT CARD The customer feeds the card in the chip reader or the salesperson reads the magnetic stripe 4 VISA Fx BANK Fx The customer selects the payment method 5 ENTER PIN The customer enters a PIN code and presses Enter If the customer accepts the transaction with a PIN code no signature is needed The payment terminal prints two receipts One receipt is for t
12. USER GUIDE A Payment terminal Verifone VX g J a VeriFone 7 2 Credit Deny j 62 Prepaid K Gift Cary USER GUIDE Payment terminal Verifone VX670 Sonera 0 TABLE OF CONTENTS 1 GETTING STARTED n N er EN err 4 1 pornta The structure of the payment terminal sss 5 1 2 How to Connect the COIds sss 6 1 3 How to connect the Charging dock sesane 6 1 4 BAMERD 7 1 9 OSIM CAFO ssc 0000 9 9 ese cece eee cette eee How to test the CONNECTION 1 7 2 DAY TO DAY USE 2 1 GENERAL 2 1 1 How to replace the paper roll eres 10 2 We 2KOY PAG sn asa 11 2 1 3 How to navigate through the Menus neers 11 2 2 HOW TO MAKE TRANSACTIONS 12 Chip transactions 2 2 1 12 113586110135 Magnetic stripe 2 2 2 12 Skipping the PIN code 2 2 3 13 200060066060060 How to void a transaction 2 2 4 How to enter a card number manuall
13. a copy of the receipt 4 Press MENU F1 2 Select PRINT COPY 3 RECEIPT NUMBER The payment terminal shows the number of the previous re ceipt Press Enter to accept it or enter another receipt number and press Enter The payment terminal prints a copy of the receipt 2 2 7 Return The RETURN function can be used at any time However if you want to change a transaction made on the same day use the VOID function page 13 instead Note The RETURN function is NOT available for debit card transactions Press MENU F1 Select RETURN ENTER AMOUNT Enter the amount in euros including cents and press Enter PLEASE INSERT CARD Insert the card in the reader or swipe the card VISA Fx BANK Fx Select the payment method The terminal prints two receipts The first receipt is for the merchant the second one is for the customer The payment terminal prompts you to check the customer s identity if the rules of the card product so require 6 Press Enter check the customer s identity write the last four digits of the customer s personal identity number on the receipt and indicate his her identity card type OV BG iss Return without a card Press F1 when the payment terminals asks you to insert the card The terminal asks you to enter the card number and expiry date Please note that there are cards whose numbers cannot be entered manually In such a case the payment terminal displays NOT ALLOWED and goes back to t
14. a only if it has been generated in the bank No MAKSUPAATEPALAUTE is generated payments are forwarded correctly The batch report and on weekends or holidays or if the payment terminal has not been used MAKSUPAATEPALAUTE help in this AID TABLE BIN TABLE and EMV KEYS the payment terminal updates these if updated information is retrievable from the bank KIELTOLUETTELO BLACKLIST the number of cards on the blacklist 16 17 2 DAY TO DAY USE 2 3 6 Issue report The terminal sends all transactions forward from its memory to Point reporting From this service the batches are forwarded daily to the chosen bank or credit card compa ny If any problems occur during the forwarding of the batches the terminal will print out information about the situations on an issue report In order to save paper the terminal will print out 20 issues at the most Here are listed all the types of issues that can be printed on the issue report and also the proper actions that will fix the problem The issue report will be printed from the terminal during a batch sending until the issues are acknowledged or fixed The term batch receiver refers to the bank or credit card company to which the batch is forwarded from Point reporting PENDING The batch is waiting to be forwarded to its receiver Actions No actions required The batch will be automatically forwarded OLD TRANSACTIONS Over 20 days old transactions have been sent to Point reporting
15. customer Ask the customer to sign the receipt The payment terminal prompts you to check the customer s identity if the rules of the card product so require 4 Press Enter check the customer s identity write the last four digits of the customer s personal identity number on the receipt and indicate his her identity card type N N 2 3 Skipping the PIN code Note If the PIN code step is skipped the merchant is liable for the transaction You can skip the PIN code step by pressing Enter when the payment terminal prompts for PIN The payment terminal then verifies the transaction and the customer needs to sign the receipt Some cards do not allow the PIN code step to be skipped In such a case the transaction is aborted For example if you are paying with a foreign card you can never skip the PIN code step 2 DAY TO DAY USE 2 2 4 How to void a transaction Note You can void only transactions that are in the payment terminal s memory 4 Press MENU F1 2 Select VOID 3 ENTER RECEIPT NUMBER The payment terminal shows the number of the previous receipt Press Enter to accept it or enter another receipt number and press Enter 4 PLEASE INSERT CARD Insert the card in the reader or swipe the card The terminal prints two receipts The first receipt is for the merchant the second one is for the customer If necessary ask the customer to sign the receipt TRANSACTION NOT FOUND
16. he merchant the other is for the customer The payment terminal prompts you to check the customer s identity if the rules of the card product so require 6 Press Enter check the customer s identity write the last four digits of the custom er s personal identity number on the receipt and indicate his her identity card type 7 REMOVE CARD Remove the card from the reader Make sure the card is in the reader slot during the entire transaction or the operation will be aborted REPORTS Reports are printed in the same way as in the basic version except that a batch report is printed separately for each user Note No monthly report is available in this version 30 7 ERRORS 7 1 Messages on the display BLACKLIST MISSING USE MAG CARD USE CHIP PIN LOCKED APPLICATION LOCKED J SENLIIKENUMERO PUUTTUU VIRHE SERVICE NOT ALLOWED FOR THIS CARD PRODUCT DOWNLOAD NEEDED No blacklist is found in the payment terminal See section 2 3 4 for instructions on how to download the blacklist The payment terminal cannot read chip cards Use the magnetic stripe reader The card has an EMV chip Use the chip card reader The PIN code of the card has been locked To un lock the PIN contact the card issuer or insert the card in an ATM and enter the PIN code The application on the card is locked The card hold er must contact the card issuer The card is not found in the selection of cards and cannot
17. he start display 2 2 8 Cashback Cashback refers to transactions where you withdraw money simultaneously as you pay for purchases Press MENU F1 and select Cashback Payment amount Enter the total amount of the purchases Press Enter Cashback amount Enter the cashback amount Press Enter Pleace insert card The customer inserts a chip card into the reader Enter PIN The customer enters a PIN code and presses Enter OV BN The payment terminal verifies the transactions and prints out receipts Check the 2 DAY TO DAY USE customer s identity Both receipts must be signed by the customer and the salesperson Cashback transactions are indicated on a separate line in the payment terminal s batch report with the Cashback amount on a line of its own The purchase amount is found at the Debit or Credit purchases depending on the method of payment Note A cashback transaction is allowed only in connection with purchases and it must be made with a chip card and confirmed with a PIN The transaction must always be verified 2 3 REPORTS AND BANK CONNECTION 2 3 1 How to print a batch report When you print a batch report from the payment terminal the terminal does not trans mit the transactions to the bank If you want to transmit the transactions see the in structions on page 16 1 Press LILA1 and Enter 2 Select PRINT BATCH The payment terminal prints a report on the day s transactions classified by card ty
18. m 4 00pm 0800 114 646 0800 955 55 09 696 4646 0100 3100 010 444 2545 0200 672 10 0100 051 51 0600 125 25 0100 4050 020 429 2910 If you stop using the Sonera Payment Terminal service the service must be cancelled in writing on the sonera fi website at the address www sonera fi yhteydenotto under Liittyma ja palvelumuutokset changes in subscriptions and services The payment terminal must be returned to the address below Point Transaction Systems Oy Laitepalautus Sonera Vanha Nurmijarventie 62 01670 Vantaa 35 Sonera Corporate Customer Service 0200 18818 mobile phone charge local network charge Sonera Technical Customer Service 0206 90801 dial 2
19. may be downloaded only at the equipment manufacturer s request Press LILA4 and Enter Select DOWNLOAD Select FORM LOADPOINT Select PHONE The payment terminal downloads the parameters A dashed line appears on the display as the download progresses the dashed line is replaced by stars The text SUCCESSFUL PARAMETER DOWNLOAD is printed on the receipt PON When the parameters have been downloaded always establish a connection to the bank 1 Press LILA1 and Enter 2 Select SEND BATCH ON Note The equipment manufacturer has already downloaded the certificate onto the terminal Press LILA4 and Enter Select DOWNLOAD Select DOWNLOAD CERTIFICATE The certificate is downloaded and the text SUCCESSFUL CERTIFICATE DOWNLOAD is printed on the receipt 25 5 SPECIAL VERSIONS 5 SPECIAL VERSIONS 26 5 1 Cash RECEIPT The cash receipt function is used when the customer pays in cash and you want to make a receipt with the payment terminal Cash transactions are also included in the batch report The cash receipt can be activated in the Settings menu page 22 How to make a cash receipt 1 Press MENU F1 2 Select CASH RECEIPT 3 Select CASH RECEIPT SALE 4 ENTER AMOUNT Enter the amount in euros including cents and press Enter 5 ALV Enter the VAT rate and press Enter The payment terminal prints receipts How to void a cash receipt sale Press MENU F1 Select CASH RECEIPT Select VOID
20. ment terminal error wrong date Unable to connect to verification centre try again Offline accepted no verification Offline accepted verification failed Offline rejected 21 22 3 1 Payment terminal settings The settings are described in greater detail below The section concerned is specified in brackets 1 To access the Settings menu press LILA4 and Enter 2 Select EDIT BATCH TIME 3 3 CASHIER NUMBER 3 4 TCP IP PARAMETRIT LANGUAGE 3 5 EXTRA AMOUNT 5 3 Time for automatic batch transmission Cashier number of the payment terminal DHCP FIXED IP NOT IN USE The language options available Settings of the Extra Tip function CASH RECEIPT 5 1 YES NO POWER OPTIONS 3 6 Powersave settings of the payment terminal AUTH MANDATORY 5 5 YES NO TIME SETTINGS 3 7 Time and date VAT 5 4 YES NO PREAUTHORIZATION 5 6 YES NO MULTICASHIER VER 5 8 YES NO 3 2 How to print the parameters 1 Press LILA4 and Enter 2 Select PRINT and PARAMETERS The payment terminal prints a list of parameters which shows the settings of the payment terminal Save the printed list for later use 3 3 Batch time The payment terminal establishes a connection to the bank automatically if a batch transmission time has been specified in the settings and the payment terminal is on at that time The batch time should preferably be set to be after the opening hours Avoid setting the batch time on the hour G
21. menus press keys FO to F5 to make a selection o When you want to go to the Transactions or Parameters menu the payment termi nal prompts you to press Enter 10 11 12 2 DAY TO DAY USE 2 2 HOW TO MAKE TRANSACTIONS 2 2 1 Chip transactions 1 ENTER AMOUNT Enter the amount in euros including cents and press Enter 2 PLEASE INSERT CARD Insert the card with the chip up in the chip reader at the front of the payment terminal 3 VISA Fx BANK Fx The customer selects the payment method 4 ENTER PIN The customer enters the PIN code and presses Enter The terminal prints two receipts The first receipt is for the merchant the second one is for the customer The payment terminal prompts you to check the customer s identity if the rules of the card product so require 5 Press Enter check the customer s identity write the last four digits of the customer s personal identity number on the receipt and indicate his her identity card type 6 REMOVE CARD Remove the card from the reader Note Make sure the card is in the reader slot during the entire transaction or the operation will be aborted 2 2 2 Magnetic stripe transactions 4 ENTER AMOUNT Enter the amount in euros including cents and press Enter PLEASE INSERT CARD Swipe the card through the reader 3 VISA Fx BANK Fx Select the payment method The terminal prints two receipts The first receipt is for the merchant the second one is for the
22. nal by keeping Enter pressed down If the battery is empty recharge the payment terminal 32 33 8 TECHNICAL DETAILS 9 CONTACT INFORMATION 34 Processor Memory Display Readers SAM slots Keypad Ports Connections Printer Security Battery Size 32 bit microprocessor ARM9 6 MB Graphic 128x128 pixel white high contrast LCD light background Magnetic stripe 3 track bi directions Chip cards ISO7816 1 8V 3V 5V memory and smart cards EMV certified 3 12 numeric keys with alphabet 10 function keys and 6 selection keys RS 232 and USB capability GPRS Thermal graphic 18 lps paper roll width 57 mm diametre 40 mm 3DES DUKPT Master session key management PED certified SSL WPA 1800 mA lithium lon Smart Length 16 8 cm max width 7 8 cm height 7 cm weight 439 g CUSTOMER SERVICE Sonera Corporate Customer Service select 4 Sonera Technical Customer Service Fault reports select 2 About Sonera Payment Terminal Service ORDERS OF ACCESSORIES via the Internet by phone Point Transaction Systems Oy VERIFICATION SERVICES American Express Diners Club Luottokunta Debit cards BANKS Handelsbanken Nordea OP Pohjola Group Sampo Savings banks Aktia Local cooperative banks landsbanken 9 1 Returning the Payment terminal 0200 18818 Mon Fri 8 00am 4 30pm 0206 90801 www sonera fi maksupaate www sonera fi maksupaate hallinta 09 477 433 44 Mon Fri 8 00a
23. nt 19 20 2 DAY TO DAY USE 2 4 VERIFICATION CODES If a transaction is rejected by the verification centre a code indicating the reason of rejection is printed on the receipt Transactions can be rejected based on a notification received from a bank or credit card company 000 099 000 001 002 003 005 006 007 100 199 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 Acceptance Accepted Check ID Accepted for partial amount Accepted VIP Accepted account type defined by card issuer Accepted for partial amount account type defined by card issuer Accepted chip update No sales permit card need not be confiscated Not accepted Card has expired Suspected card forgery Call the payment recipient Card with limit Call the recipient s security department Allowed number of PIN attempts exceeded Call the card issuer Check the card issuer s special terms and conditions verify manually False payment recipient identifier False amount False card number PIN required Commission not acceptable Account type not found Required action not supported Not enough funds False PIN Unknown card Transaction not allowed for card holder Transaction not allowed for payment terminal Exceeds withdrawal limit Security violation Exceeds time limit for withdrawals too often Violation of law Card not yet valid
24. o to LAHETYSAIKA BATCH TIME in the Settings menu Enter a desired batch time with four digits For example 0315 N If you want to turn off the batch time function type 9999 here You will then have to send the batches to the bank manually 3 4 Cashier number If you have more than one payment terminal it is important to distinguish between the different terminals based on their cashier number The cashier number is printed on the receipts which helps to find the right payment terminal in case a transaction needs to be tracked down at a later stage 1 Go to KASSANUMERO CASHIER NUMBER in the Settings menu 2 Enter a desired cashier number with three digits For example 001 002 etc 3 5 Language 1 Go to LANGUAGE in the Settings menu 2 Select Finnish Swedish or English 3 6 Power options 1 Go to VIRRANSAASTO POWER OPTIONS in the Settings menu SHUT DOWN TIMER Time after which the terminal switches off given in seconds for example 180 3 min The payment terminal does not switch off if it is being recharged Further the payment terminal does not switch off if a screensaver is in use If you want to turn off the sleep mode type 0 ONLINE BAT PERCENT The minimum battery charge enabling the terminal to function given as a percentage for example 20 SLEEP TIMER Time after which the payment terminal s screensaver is activated given in seconds for example 90 1 5 min The screensaver will not be acti
25. pe Please note that the payment terminal automatically resets the report after the transactions have been successfully sent to the bank 2 3 2 How to print a monthly report The monthly report can also be used for example as a shift report The payment terminal collects transactions in the report until the report is reset Note You must always print the report before resetting it How to print a monthly report 1 Press LILA1 and Enter 2 Select MONTHLY REPORT 3 Select MONTHLY REPORT again The payment terminal prints a report itemized by card How to reset the monthly report 1 Press LILA1 and Enter 2 Select MONTHLY REPORT 3 Select RESET REPORT The payment terminal resets the report 15 2 DAY TO DAY USE 2 3 3 Bank connection 2 3 5 Report items and what they mean The payment terminal establishes a connection to the bank automatically if a batch An example of a batch report and the items printed on it transmission time has been specified in the settings The connection to the bank can also be established manually if the automatic connection has failed or the payment en terminal has not been on HELSINKI DATE 02 12 09 TIME 23 15 00 CASHIER NUMBER 001 ERA 003 0001 00001 00001 LAHETYSERARAPORTTI Note An automatic bank connection can be established only if the EUR KPL payment terminal is on PANKKIKORTT 1000 1 A111001 VISA MC 20 00 1 Press LILA1 and Enter B111003 ee 2 Select SEND BATCH
26. power cord and transformer from dust moisture and other contaminants THERMAL PRINTER If they are damaged they must not be used ON THE BACK The payment terminal must not be connected to the same socket as a device without a transformer or to a transformer whose voltage is too high LED Bora VeriFone e Use only the original power supply with the payment terminal 0 FO F5 The payment terminal is neither waterproof nor dustproof It is intended for indoor use only Do not use the terminal near water or in moist conditions DISPLAY Do not use the terminal in temperatures below zero Do not insert any foreign objects in the payment terminal s reader slots or cable ports This might seriously damage the terminal Use only paper designed for use with the payment terminal so as to avoid paper jams ALPHA and damage to the printer Low quality paper may cause paper jams or generate harmful paper dust Donotuse thinner trichloroethylene or ketone based solvents to cleaning the terminal NUMBER __ These substances may damage the payment terminal s plastic or rubber components BUTTONS Never spray cleaners or other solutions directly onto the display or keypad Instead use a Cleaning cloth or the like Always switch off the terminal before removing the battery ENTER Do not remove the power cord when a payment transaction is being processed since this might prevent the t
27. ra amount function can be used for example in restaurants if you want to give the customer an opportunity to tip the waiter Extra can be activated in the Settings menu page 22 Options NO Extra not in use ONLY BEFORE Extra can be entered only during the transaction ONLY AFTER Aline for Extra is printed on the receipt and the extra amount is entered separately into the terminal UNRESTRICTED The payment terminal prompts for Extra during the transaction and a line for it is printed on the receipt Note If the customer pays with a chip card Extra can be entered only during the transaction How to enter Extra into the terminal separately The customer has written an amount at the Extra line on the receipt The amount must be entered into the terminal separately during the same day 1 Press MENU F1 2 Select EXTRA 3 ENTER RECEIPT NUMBER The payment terminal shows the number of the previ ous receipt Press Enter to accept it or enter another receipt number and press Enter 4 EXTRA Enter the amount and press Enter The payment terminal prints a receipt 5 4 VAT When you are entering a transaction the payment terminal prompts you for VAT Enter the appropriate VAT rate When this function is in use the payment terminal indicates the VAT separately on the receipt The VAT function is activated in the Settings menu page 22 27 5 SPECIAL VERSIONS 5 SPECIAL VERSIONS 5 5 Mandatory authorization 5
28. ransaction from being saved in the payment terminal s memory CANCEL CORRECTION To activate GPRS press F2 when the terminal is in the start display CHIP READER To switch on the payment terminal press the green button for about five seconds To switch off the terminal press the red button for about five seconds Note that the payment terminal keeps beeping for as long as the button is pressed Please note that the payment terminal s Li ion battery is hazardous waste Do not dispose of the battery with combustible waste The battery must be taken to a haz ardous waste collection area or sent to the manufacturer for appropriate disposal Ifthe payment terminal is damaged please contact maintenance You must not try and repair the payment terminal by yourself 1 GETTING STARTED 1 GETTING STARTED 1 3 How to connect the cords Place the payment terminal onto the charging dock 1 Plug the adapter to the power cord and the power cord to the transformer and put the plug in a socket Connect the adapter to the slot on the left at the bottom of the terminal 1 4 How to connect the charging dock Note The charging dock is a supplementary device not included in the standard delivery 1 5 Battery Connect the power cord to the charging dock as shown in the picture Connect the Note The battery must be calibrated before you start using the power cord to the transformer and put the plug in a socket paymen
29. st L HETYS and then VASTAANOTTO appears on the payment terminal s display A running number is displayed e The payment terminal retrieves MAKSUPAATEPALAUTE Host parameters AID and BIN tables EMV keys and blacklist After this the payment terminal is ready for use If the connection is not working see section 7 for instructions You can also test the connection as follows 1 Press LILA1 and Enter 2 Select SEND BATCH DAY TO DAY USE 2 DAY TO DAY USE 2 1 1 How to replace the paper roll 2 1 2 Keypad Pull the release latch upwards to unlock the cover of the paper compartment Open the cover Remove the old paper roll from the paper compartment Place anew paper roll in the compartment Make sure the paper feeds from the underside of the roll towards the front of the terminal Insert the edge of the paper into the tear bar slot and close the paper compartment cover 6 The payment terminal now displays the text PAPER INSERTED PLEASE PRESS ANY KEY Press Enter oi BRON m Z Psessse LILA4 LILA2 5 Gp LILA3 4 5 6 7 8 9 0 CANCEL CORRECTION ENTER hold down hold down to switch off to switch on the terminal the terminal 2 1 3 How to navigate through the menus To navigate through the menus use the LILA1 and LILA2 keys To confirm your selection press Enter Togo back to the previous menu press Cancel To return to the start display press the Cancel key repeatedly Inthe
30. t terminal Plug the power cord to the terminal or place the terminal onto the charging dock 1 Press keys F2 and F4 simultaneously The following text appears on the display SYSTEM MODE ENTRY PASSWORD 2 Enter the password 1 ALPHA ALPHA 6 6 8 3 1 and press Enter The following text appears on the display SYS MODE MENU 1 3 Press LILA2 three times 4 Select BATTERY STATUS FO 5 Select BATT CONDITIONER F4 Note If BATT CONDITIONER is not found in the menu the battery need not be calibrated The payment terminal starts to charge the battery and a line is moving on the display Ittakes about 16 to 20 hours to charge the battery full When the battery is full the text FULL CHARGE appears on the display 6 Press the red Cancel button until you see the text SYS MODE MENU 1 7 Select RESTART FO The payment terminal is restarted and the start display is opened To remove the battery press the button on the battery This releases the battery In normal use the battery should be recharged whenever the charge is 20 or lower When the payment terminal is in the start display and is not connected to a power supply the text B 99 is displayed at the bottom of the display This indicates the charge of the battery in percentages When the battery is being recharged the percentage is not shown When the payment terminal is connected to a power supply it automatically starts to recharge the battery The
31. thus be used for paying Alternatively no AID and BIN tables can be found in the payment termi nal Contact the bank from the payment terminal see instructions at 2 3 3 No AID and BIN tables are found in the payment ter minal Contact the bank from the payment terminal see instructions at 2 3 3 The card is not found in the selection of cards and cannot thus be used for paying The application can no longer be found on the pay ment terminal Contact Sonera Customer Service 31 7 ERRORS 7 ERRORS 7 2 Messages on the receipt 7 4 Maintenance CONNECTION ERROR The payment terminal is unable to establish a connection Never try to repair the terminal by yourself always send it to a repair shop If you sus See section 7 3 for instructions pect or know that the terminal is broken or damaged contact Sonera s technical cor porate customer service BATCH SENDING ERROR The payment terminal is unable to establish a connection See section 7 3 for instructions If Sonera s technical corporate customer service asks you to send the device to a re pair shop do as follows CHECK THE CONNECTIONS AND TRY AGAIN The payment terminal is unable to establish a connection See section 7 3 for instructions 1 Pack the terminal so that it is well protected during the transport 2 Enclose a note explaining what the suspected fault is and whether there are any PYYTAMAANNE AINEISTOA El OLE printed at MAKSUPAATEPALAUTE The bank
32. vated if the payment terminal is being recharged If you want to turn off the screensaver type 0 3 7 How to change the time and date Go to AIKA ASETUKSET TIME SETTINGS in the Settings menu Select ADJUST CLOCK Select the item you want to change and change it Press Enter BONS 23 24 4 DOWNLOADS 4 DOWNLOADS 4 1 How to download software 4 3 Downloading the certificate Note Software may be downloaded only at the equipment manu facturer s request When software is being downloaded the payment terminal must be in place and recharging Downloading is not recommended ina moving vehicle for example as it may be easily interrupted Before downloading send the transactions from the payment terminal to the bank 1 Press LILA1 and Enter 2 Select SEND BATCH After the software parameters must also be downloaded onto the terminal For instruc tions see 4 2 1 Press LILA4 and Enter 2 Select APPLICATION DOWNLOAD 3 Select APP PARAMS PELKKA OHJELMA Or only application The payment terminal downloads the application A dashed line appears on the display as the download progresses the dashed line is replaced by stars APP PARAMS After the application the payment terminal also downloads the parameters PELKKA OHJELMA ONLY APPLICATION The payment terminal downloads only the application the parameters need to be downloaded separately 4 2 Downloading the parameters Note Parameters
33. y 13 2 2 5 How to make a copy of the reCEipt sss 14 2 2 6 Rek 14 REUSE O 2 27 e 14 CASHBACK neiu aa 2 28 2 3 RAPORTS AND BANK CONNECTION 2 3 1 How to print a batch report sss 15 2 3 2 How to print a monthly report 15 2 3 3 Bank CONNECTION ccc eee eee 16 2 34 Blacklist oinnia a e Ea E aa 16 2 3 5 Report items and what they mean sass 17 2 3 6 ISSUE NEDO a n Ran es sae as 18 2 3 7 Issue acknowledgmenit 19 2 4 VERIFICATION CODES 00600066006 reren 20 1 3 SETTINGS 3 1 Payment terminal settinQgS sss 22 3 2 How to print the parameters sss 22 3 3 Batch tiM E a aR aa aR ahe 22 SA Cashier 1015056817 iiss iia iit RR ei 23 201 1 121 0000000 ea 23 3 0 SRE RR 23 23 How to change the time and date 3 7 4 DOWNLOADS 4 1 How to download software sess 24 4 2 Downloading the parameters 24 4 3 Downloading the Certificate
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