Service First User Guide ver 2 0 - English
Contents
1. ere pi File Edit View Favorites Tools Help we abr https www servicef comsmainframe asp a SERVICE Organisation Administrator b amp FI RST i Tracey Renehan Assessio Sverige Invite Respondents Enetish v Create Project Project Name normkontroll 2010209 List Projects Fill in the e mail address for each respondent Score Test Locally ServiceFirst Reports Create Project Administrator List Project Administrators Activity Report Personal Settings Respondent Search Documentation Logout Subject ServiceFirst TM Text for the e mail invitation will be sent together with the ServiceF Com link to the respondents Dear Candidate As part of the selection process you are currently involved in we ask you to complete a questionnaire ServiceFirst Assessio ServiceFirst is designed to provide information on individual characteristics that are important to an individual s working life 2009 Assessio International AB All rights reserved To remain current in the recruitment process we request that u comnlete the test hu edate z Done fel Pe Internet 100 The test invitation is followed with a link to the test together with a log in code The log in code represents user credentials and is unique to each respondent The log in code is no longer valid after the respondent has completed the test No one can take the test more than once per log in code The2. 6 8 2009 40 2 5 v Fa 7 iD 2 Eva E Test 5 13 2009 0 0 2 Su 7 m0 TraceyTest 4 28 2009 0 0 3 v Fi test coop 4 23 2009 0 0 2 v amp 2 som vanlig 4 6 2009 0g 0 3 amp 7 BI No reply 4 6 2009 0g 0 3 v amp 7 D Test fel address 2 9 2009 O 0 2 v D E Invitation Error Test 2 6 2009 0 0 2 amp IL Tracey test group 1 21 2009 0g 0 1 v 3 Ei ip Lisen 11 24 2008 50 1 2 TR 7 E Ag Tiinas 11 14 2008 50 1 2 v a 7 MM g Y Marko Rossi 10 7 2008 100 1 1 vw amp APDM Assessio Saras Projekt 8 19 2008 02 0 3 amp 7 BL aan ai Jempas lekstuga hos Anna 8 19 2008 0 0 5 v amp 2 test m 8 13 2008 100 1 1 v Eg a g amp Internet 4 100 4 https www servicef com main asp pageid 2 amp ModelD 1 2 2 1 Send a Test Invitation to Respondents Go to the Projects List Click FX Enter or paste in the respondents email addresses The system provides a default subject which can be edited if required The system provides a default body text which can be edited if required Click Send NB The default text allows you to specify by when the test should be completed either add the date or remove this sentence If you wish to add your own default invitation text you can do so in your Personal Settings profile See 5 1 Customizing Invitation Text I https www servicef com mainframe asp Windows Internet Explorer ba y https www servicef com mainframe asp X 4 4 X
3. First M and Locate Deleted Respondents i Select all Search Results Presentation of the development behind Service First Development of Service First in USA Development of Service First in Sweden Guidelines for administration and interpretation therefore this documentation is periodically updated 8 Logout fan Page 410 Al D Tools e Click Logout to close your session and prevent unauthorised usage
4. Report Personal Settings Respondent Search Documentation Logout Po TTT TT ntemet ia The system creates the log in codes and takes you to the Project s Respondents List A https www servicef com mainframe asp Windows Internet Explorer fm r O SAT je https www servicef com mainframe asp gt 4 X Fie Edit View Favorites Tools Help w he https www servicef com mainframe asp SERVICE FIRST English gt gt Organisation Administrator Tracey Renehan Assessio Sverige Respondents Test Swedish Project ma gt A 7 Gh Page Tools v Completion E mail Login Codes First Name Last Name Test Status Create Project Date we List Projects BHETHBM APS Pending Di score Test Lacally VRYGEADSVN Banding Ka ServiceFirst Reports ns H Create Project Administrator FTUBTIJQZU Pending A List Project Administrators ACEW3LYMET Pending Ei mi Activity Report DNE Personal Settings BAASYOLAMTK Pending Fe E I Respondent Search VPHUDQEB5J Pending EA Documentation VBRLAJHVICY Pending re Ci Logout AIKKCVBBZJ Pending ka AAJAVANA SW Pending ren E V585I4TQHV Pending ka VF54MXTLSZ Rending R AFDSY4CZ7H Pending ka C AICVIAPQCU Pending R VCAMBRFF3LB Pending ka a VFNUVGJHHK Pending ren AX3TEKFRLI Pending ka C Y ARPRAQQTLN Pending R a ASS essio VSEANXTUHXM Pending ka 2009 Assessio International AB m ont i YESIN TN Pending re Ci G1ZVFLKSIN Pe
5. dar httpsiffwww servicef com mainframe asp SERVICE Organisation Administrator b amp FI RST Tracey Renehan Assessio Sverige NA SERVICE English a oad iy FIRST E mail Create Project Pict Nae Kim List Projects Last Name Kate Score Test Locally Gender Female ServiceFirst Reports Language swedish x rey Age 22 Create Project Administrator Taleptione twork List Project Administrators Telephone home Activity Report Mobile Phone Personal Settings Address dkdkdkkd N Post Number 118 199 j Town City Stockholm Documentation Country SWEDEN Logout Notes Project Name Test English Project T Score Raw Score T Score 10 20 30 40 50 60 70 80 90 Customer Service 161 54 ae CP EIS a C Score C Score amp I kk 4 x FS 8 E P aaa Raw Score Raw Score 5 10 15 20 25 30 35 40 45 50 gt Active Customer Relations 47 mean mam Ca aS A f 5 Polite Customer Relations 38 mana an NESS I Sr SS SS10 Helpful Customer Relations 36 a SA nn Kea 2009 Assessio International AB s i ees Personalized Customer Relations 40 ee a I aan aan it i l Done oT LT TT i Enen 100 3 Organization Administrators and Project Administrators The web version of ServiceFirst has two user levels Organization Administrator and Project Administrator The Organization Administrator has a global role in the sense that he or she has the opportunity to c
6. link directs the respondent to the Respondent Login site where he or she can choose the test language Danish English Estonian Finnish Latvian Lithuanian Norwegian Polish Russian or Swedish The Respondent is then required to fill in their personal information before starting the ServiceFirst assessment The following data is recorded First name last name gender age daytime phone evening phone cell phone address zip code and the country Further a field Notes may be appropriated for additional information For example the respondent is requested by you to write a short letter about himself or herself or to indicate relevant experience to your organization A maximum of 500 respondents can be invited in a single mailing If you happened to invite the same person more than once an error is generated TIPS All Repondents log in codes are available in the Projects Respondents List If one of your Respondents does not receive the test invitation due the message being blocked by the receiving email system s Spam filters you can find the Respondent in the Respondent List and communicate the Log on code to the Respondent either verbally sending a sms or manually via email 2 2 2 List Respondents The List Respondents page lists a projects Respondents By clicking the icons to the right you can Edit the Respondent s Personal Details View the Respondent s report HTML View the Respondent s report PDF Start the Respond
7. CU Pending ren T VCAMBRFF3LB Pending ka a VFNUVGJHHK Pending EEA 0 AXSTEKFRLI Pending ka ARPRAQQTLN Pending ren 4 Asses si 0 VSENOCTUHXA Pending ka a ro pases VWES1UXWTW Pending FJ E GIZVELKSIN Pending ka a gt Done EEEE E internet 100 y 7 e Accept the reminder text provided by the system or make changes e Click Send Reminder 2 2 6 Take Test Locally Test Administration on a local PC For a variety of reasons it may be necessary to administrate a test on site on a local PC To facilitate this we provide Take Test Locally functionality This functionality allows you to initiate a test from your PC or a dedicated Test PC You start the test and the candidate then completes the test e Go to the Projects Respondent s List e Choose an unused Login Code and click m e The log in code is populated to the Respondent s Log in site e Click onthe Login Site The system locks your ServiceFirst Administration account the Respondent can then complete their Personal details and commence the test Note You are required to login to the system in order to retrieve the results A ServiceFirst Login Windows Internet Explorer perna GO EAT je https www servicef com servicefirst asp kID JCY WKIYIK18 amp format direct File Edit View Favorites Tools Help we spe ServiceFirst Login ServiceFirst Login Login Code JCVWKIVIKI g Done 2 2 Service First Ranking Report From Proje
8. ServiceFirst Program Manual version 2 0 A https www servicef com mainframe asp Windows Internet Explorer go y IB https www servicef com mainframe asp 4 File Edit View Favorites Tools Help 1 x gt w d https lwww servicef com mainframe asp fy x 7 hy Page Tools DA SERVICE Organisation Administrator 2 ty FI RST Tracey Renehan Assessio Sverige Welcome E nglis h v gt gt Create Project The ServiceFirst application assists in the process of recruiting List Projects customer orientated personnel in a multi lingual environment Score Test Locally ServiceFirst Reports Create Project Administrator List Project Administrators Activity Report Personal Settings Respondent Search Documentation Logout O Assessio 2009 Assessio Intemational AB ES Tie 0DDDDCL T gt S S O Ia 2 https fwww service com sideframe asp imi iS im iT E e Internet 100 2010 Assessio International AB All rights reserved 1 Log in e Log in to ServiceFirst via www servicef com e Enter your User ID and Password e Click Submit Usernames and passwords are acquired from Assessio or your Organization Administrator Arkiv Redigera Visa Favoriter Verktyg Hj lp s Favoriter D F rslag p webbplatser 8 WebSlice galleri Q Startsida Assessio M Login Halo adm ServiceFirst Login gt Bl E gm rv Sidav S kerhet v Verktyg
9. T Score based on the 2001 norms e To view the respondents individual report click e Click the respondents email address to generate an email E https www servicef com mainframe asp Windows Internet Explorer Ha Y E https www servicef com mainframe asp File Edit View Favorites Tools Help 4 gt Tools war dr https www servicef com mainframe asp J 7 h ri Page S E RVICE Organisation Administrator FI RST Tracey Renehan Assessio Sverige A ServiceFirst 2009 i Select all hak English 53 E mail Name Project Name C Score T Score compton Create Project Date List Projects Wish Kate Tracey 091102 score test 2 6 56 2 9 2010 TAJ Score Test Locally Kate Kim Test English Project 6 54 2 9 2010 A aus ServiceFirst Reports Est Asa normkontrall 2010209 6 5429 2010 A D Create Project Administrator gt m latvian sa normkontroll 2010209 6 54 2 9 2010 yi Ai List Project Administrators a Ee Danska Asa normkontroll 2010209 6 53 2 9 2010 wy Xx Activity Report Personal Settings English Asa normkontroll 2010209 5 51 2 9 2010 A TE Respondent Search Tester Tess Test English Project 5 4 29 2010 A T Purnantatan Svenska Asa normkontroll 2010209 5 4 2 9 2010 A E Logout gt tracey renehan assessio se Richards Rich Test Swedish Project 4 44 2 9 2010 WwW A Finska Asa normkontroll 2010209 4 43 2 9 2010 28 Renehan Tracey Test English Project 3 41 2 9 2010 p mari
10. a florestedt assessio se Flo Maria igen Test English Project 0 3 2 9 2010 a ServiceFirst 2001 E mail Name Project Name Baw d tompiron e a Score Score Date bengt stoltz assessio se Stoltz Bengt Kundtjanst 177 70 10 17 2007 pu A toni ahlstrom assessio se Ahlstr m Toni Tesst Tiger 171 66 4 28 2008 T W cicek svensson assessio se Eriksson Erik Cicek test 171 66 6 4 2008 race aa nordin psykologiforlaget se kk as error 167 63 1 7 2010 TA a E e e se Soon Testprojekt 164 61 11 3 2009 pu p lisen olander jobbxtra ee Olander Lisen Lisen 163 60 11 24 2008 gt NN h PS g FE PENN K ck ve on ae As a ara ra FP An ANAN https www servicef com main asp pageid 298ModelD 1 i ee Internet 2 4 1 ServiceFirst Respondent Report e Click ServiceFirst Reports and then click e ServiceFirst Report is an individual results report with graphs that depict the respondent s C Score T Score Raw Score and percentile for the total score as well as the Raw score for the four subscales e ServiceFirst Reports can also be generated in PDF file format The PDFs can be downloaded to your computer for later attaching to an email Click ys to open the report as a PDF f https www servicef com mainframe asp Windows Internet Explorer O v le https www servicef com mainframe asp 4 7 X e Search Dir ta gma D a D e h v page Tools File Edit View Favorites Tools Help w
11. ambo hogrefe se 11 25 2008 Fi Activity Report Pelle Plutt pelle plutt prutt se 11 25 2008 7 Personal Settings Anna Lind anna lind assessio se 11 20 2008 Fi Respondent Search Sara Larsson sara larsson assessio se 8 19 2008 y Documentation Yenny Grambo yenny grambo assessio se 8 19 2008 Fi boeaut L L rebeckaschuller assessio se 1 31 2006 7 K K rebecka schuller assessio se 1 31 2006 a J J rebecka schuller assessio se 1 31 2006 z rebecka schuller assessio se 1 31 2006 Ei H H rebecka schuller assessio se 1 31 2006 z G G rebecka schuller assessio se 1 31 2006 7 F F rebecka schuller assessiose 1 31 2006 7 E E rebecka schuller assessio se 1 31 2006 4 D D rebecka schuller assessio se 1 31 2006 pi C G rebecka schuller assessio se 1 31 2006 7 B B rebecka schuller assessio se 1 31 2006 7 A A tracey renehan assessio se 1 31 2006 7 Assessio All rights reserved Done II ET internet 100 4 Activity Report There are two ways to purchase tests both by manual quota and partly by automatic quota The manual rate is the initial quantity of tests an organization purchases To prevent the risk of an organization running out of tests in the middle of a selection process an automatic quota is assigned to the organization which facilitates tests being loaded automatically at the same moment as the final test is consumed The size of these quotas are determined at the time the organization is registered as a user of ServiceFirst and
12. c Total Create Project Tracey 091102 score test 2 Renehan Tracey 0 ps 0 Oo 0 m u Os 30 pee Oy a 1 List Projects error Renehan Tracey 1 0 0 0 0 o 0 0 0 0 0 1 Score Test E Test Swedish Project Renehan Tracey 0 1 0 0 0 B ID 0 0 0 0 0 1 a Test English Project Renehan Tracey 0 4 0 0 0 o 28 0 0 0 0 4 ServiceFirst Reports ai normkontroll 2010209 Renehan Tracey 0 6 0 0 0 Wa I 0 0 0 0 0 6 Create Project Administrator Total 4 42 0 0 0 0 0 0 0 0 0 0 13 List Project Administrators Personal Settings Respondent Search 7 Organisation Test Purchases Documentation Logout Number Number of tests purchased Date 1244 5 2 9 2010 1243 5 2 9 2010 1165 5 1 7 2010 Total 15 You currently have 3 respondents available Your automatic replenishment quota is 5 VW Assessio 2009 Assessio International AB All rights reserved https www servicef com main asp pageid 30 amp 8ModelD 1 ia ie Internet Ri 5 Personal Settings Here you can change your password edit personal information and customize Test Invitations and Reminders 5 1 Customizing Invitation Text e Click Personal Settings e Complete the following fields o Your Invite Text in Subject o Your Invite Text in Body o Your Reminder Text in Subject o Your Reminder Text in Body e Select Enable Your Email Invite amp Reminder Content Click Update NB If you have enabled Your Email Invite amp Reminder Content this over rides the default text for all Test Invi
13. can be changed at any time by contacting Assessio A test is consumed only when the respondent has completed the ServiceFirst questionnaire In other words you can invite an unlimited number of respondents you only pay for the test upon its completion 4 1 Purchased Consumed tests This functionality is only available to Organization Administrators e Click Activity Report The Activity Report presents a list of all tests purchased by the Organization plus the number of tests conducted by each of the Organization s Project Administrators In addition you can see the number of tests currently available until the update takes place by means of the automatic quota 4 2 Consumed Tests by Project Month amp Administrator Here we present a list of the entire organisation s consumed tests by Project Month and Project Administrator The list can be sorted by year project Project Administrator or by month A total of each month s consumption is displayed at the bottom of the page tps www servicef com mainframe asp Windows Internet Explorer eo v le https www servicef com mainframe asp x 4 t X f re Search pir File Edit View Favorites Tools Help a dap https www servicef com mainframe asp DA SERVICE Organisation Administrator i by FI RST Tracey Renehan Assessio Sverige Activity Report 2010 yaaa 2017 View English Project Name Name Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov De
14. cts List click See 2 4 below 2 2 8 Export Service First Ranking Report to Excel Go to the Projects List Click When prompted to Open or Save the Excel file choose Save Assign an appropriate name for the file and click Save When the file has been saved click Open Excel opens to the exported report 2 3 Score Test Locally If the paper and pencil version of the questionnaire has been administered the respondent s responses can be entered into the system manually Click Score Test Locally Enter the Respondent s personal information Project First Name Last Name Language and Country fields are mandatory Click Create You are then directed to a page where you can enter the respondent s responses by clicking the appropriate result with the mouse https www servicef com mainframe asp Windows Internet Explorer O X je https www servicef com mainframe asp 3 XK Ilive Search File Edit View Favorites Tools Help a gt Vr ie EE https lwww servicef comf mainframe asp fm gt sk Page CE Tools S ERVI CE Organisation Administrator FI RST Tracey Renehan Assessio Sverige arf Score Test Locally Tracey Renehan English yy Question Number 1 Ben Kp Question Number 2 CFCS CLCC Create Project reate Projec Question Number 3 Cocacacsc List Projects Score Test Locally Muerta Number C203 CoA OVE Question Number 5 ServiceFirst Reports 62103 CLORO C
15. elect the Respondent in the Search Results list and click the Delete button 6 1 Restore a deleted Respondent e Click Respondent Search e Choose the search criteria Project First Name Last Name and or email address Optional e Select Locate Deleted Respondents e Click Search Results to initialize the search e The Search Results return a list of deleted Respondents based on the search criteria entered e Select the Respondent you wish to restore and click the Restore Respondent button The restored respondent data is retrieved to the original project B https www servicef com mainframe asp Windows Internet Explorer O v je https www servicef com mainframe asp x 4 9 lt e Search p Fie Edit View Favorites Tools Help we dar EE https flwww servicef com mainframe asp S E RVI CE Organisation Administrator FI RST Tracey Renehan Assessio Sverige wf Respondent Search English v Create Project List Projects Score Test Locally ServiceFirst Reports Create Project Administrator List Project Administrators Activity Report Personal Settings Respondent Search Documentation Logout if Assessio 2009 Assessio international AB All rights reserved https www servicef com main asp pageid 228ModelD 4 7 Documentation Click Documentation Statistical Terminology Questionnaire form Response form Research and Development is continuously conducted on Service
16. ent s Test Locally Opi Select a Respondent or multiple Respondents Send Test Reminder s or deletion e Go to the Projects List Click 3 e The Respondents List can be sorted by Email Address First Name Last Name or Test Status The Test status indicates if the test has been completed is ongoing or pending NB The Start Test functionality is only available to Login Codes generated via the system Therefore this functionality is not available for respondents whom have been sent via the Send Test Invitation functionality gt https www servicef com mainframe asp Windows Internet Explorer Go X le https www servicef comfmainframe asp x amp x File Edit view Favorites Tools Help we de ohttps iwww servicef com mainframe asp fy E Gee sh Page Tools SERVICE Organisation Administrator j J FI RST Tracey Renehan Assessio Sverige Respondents Test English Project English Md y Create Project Completion E mail Login Codes First Name Last Name Test Status Date List Projects tracey renehan assessio se 7OWBCXRRG4 Pending shore Fest bene pernilla engbera assessio se PUSSLYEMSF Pending ServiceFirst Reports Create Project Administrator maria florestedt assessio se PDIXGY37QP Maria igen Complete 2 9 2010 List Project Administrators gia bringsater assessio se 7 YP4W3KZ5I Pending Activity Report Personal Settings daniel damlin assessio se J5G26J76VX Pending Res
17. est invitation to respondents List all respondents Edit the Project profile Generate Log in codes View the project s Service First Ranking Report REN Rsk Export the Project s Service First Ranking Report to Excel The Progress column provides a quick overview of the percentage of completed tests fSrittps www servicef com mainframe asp Windows Internet Explorer el v je https www servicef comimainframe asp a IK File Edit View Favorites Tools Help gt wa Ww https ww servicef com mainframe asp Page v CI Tools S E RVICE Organisation Administrator FI RSF Tracey Renehan Assessio Sverige wf List Projects English z gt gt Project Name Date Created Progress Create Project normkontroll 2010209 2 9 2010 71 5 7 TR pw w List Projects Test English Project 2 9 2010 18 3 17 v amp 7 o 8 TUPE eon Test Swedish Project 2 9 2010 0 1 206 v amp 7 g ServiceFirst Reports eo Create Project Administrator tae 12 18 2009 0 0 1 D E List Project Administrators Srna 12 18 2009 33 1 3 bu E A a Activity Report Tracey 091102 score test 2 11 2 2009 40 2 5 vw amp r m Aag Personal Settings testa safari 10 9 2009 0 0 1 amp 7 P Rerpondent back sas tyska sprikkoll 9 29 2009 50 1 2 AUDA BD Documentation me a TraceyTest 9417 2009 O 0 3 v 7 D Adecco Anders Knutsson 090820 8 20 2009 67 2 3 KN 7 mE MM MH Exempel Rapport och ranking
18. gt ServiceFirst Login Login Code Internet Skyddat lage P fey 100 rv 19 59 2010 02 09 Sa 2 Testing with Service First 2 1 Create Project Creating a project is the first step in administrating Service First Click Create Project Enter a Project Name mandatory Enter a Project Description optional Click Create The system creates the project and returns you to the List Projects page f https www servicef com mainframe asp Windows Internet Explorer O le https www service com mainframe asp gt 4 gt X Live Search File Edit View Favorites Tools Help p fa N i D Ww da https www servicef com mainframe asp oP H Page Ci Tools DA SERVICE Organisation Administrator SY fy FI RST Tracey Renehan Assessio Sverige Create Project English Md Create Project Project Name List Projects we Project Description Score Test Locally ServiceFirst Reports Create Project Administrator 2 List Project Administrators Re Create Activity Report Personal Settings Respondent Search Documentation Logout y Assessio Sten kaa beean https www servicef com main asp pageid 1 amp ModelD 1 Ig Internet 100 A 2 2 List Projects e Click List Projects The List Projects page lists all of your projects By clicking the icons to the right of the Project Name you can Send a t
19. l system s Spam filters we offer an alternative solution to provide respondents with log in credentials The Generate Log in Codes functionality facilitates you creating batches of up to 200 log in codes These codes are not associated to a respondent until the respondent has logged in and completed the Personal Details section of the test The codes can be sent manually via your email account or utilised when conducting on site testing See 2 2 6 Take Test Locally Please note the system does not send Test Invitations or Test Reminders to respondents where the log in codes have been generated via this functionality You are required to manually send invitations or reminders separate to the system i e via your own email system or by communicating the code to the respondent e Go to the Projects List e Click e Enter the number of tokens log in codes you wish to generate e Click Create gt https www servicef com mainframe asp Windows Internet Explorer mm I O 4 le https fwww servicef com mainframe asp gt 4 liea Rad File Edit View Favorites Tools Help we opr https www serviceF com mainframe asp SERVI CE Organisation Administrator FI RST Tracey Renehan Assessio Sverige Login Codes English gt gt gt Create Project Quantity of Login Codes s List Projects Score Test Locally ServiceFirst Reports Create Project Administrator List Project Administrators Activity
20. nding Ka 5 gt Done rT TT TT 6 internet 100 7 e Manually send the log in code together with test instructions and link to the Respondent s Log in site https www servicet com servicefirst asp 2 2 5 Send Reminder Test Invitations to Respondents e Go to the Project List and click ch to display the Respondents List e Select one or multiple Respondents e Click Send Reminder iE https www servicef com mainframe asp Windows Internet Explorer O a v E https www serviceF com mainframe asp x c ll x li TART as 7 File Edit View Favorites Tools Help gt ai A am cp Page A Tools w abe https www servicef com mainframe asp S E RV CE Organisation Administrator FI RST ME Tracey Renehan Assessio Sverige Respondents Test Swedish Project English i Completion E mail Login Codes First Name Last Name Test Status heen Create Project Date List Projects SHETHB AW APA Pending L viel i score Test Locally VRYGEADSVN Pending Ka a ServiceFirst Reports nes H Create Project Administrator FTU6T1JQZU Pending Lan z List Project Administrators MXEW3LYAET Pending ka Activity Report nies Personal Settings BMS YQLAMTK Pending yom 5 I Respondent Search VPHUDQEBSJ Pending EA T Documentation VBRLAJHVXV Pending re C Logout MIKKCVBBZJ Pending 7 a AAJAVANA SW Pending ren V5S5I4TQHV Pending ka a MES4MXTL5Z Pending La a AFDSYACZ7H Pending ka E i AICVIAPQ
21. nistrator gt v a OG 0 oc SC 3 2 List Project Administrators This function is only available to Organization Administrators e Click List Project Administrators e The Project Administrators list can be sorted by First Name Last Name and Email or by Date Created e To edit each respective Project Administrator s Username password or personal information click the icon This opens the Project Administrator s profile where you can even designate the Project Administrator as nactive or delete the Project Administrator B https www servicef com mainframe asp Windows Internet Explorer ej v le https www servicef com mainframe asp 4 X f e Search Pir File Edit View Favorites Tools Help gt Ww dpe https www servicef com mainframe asp eh Page CE Tools S E RVI CE Organisation Administrator FI RST Tracey Renehan Assessio Sverige f List Project Administrators English v First Name Last Name E mail Date Created Create Project Test id 2 tracey renehan assessio se 2 9 2010 2 List Projects Test id1 tracey renehan assessio se 2 9 2010 g Score Test lacal sa Nordin asa nordin assessio se 2 9 2010 LA Jane Rain tracey renehan assessio se 2 9 2010 a ServiceFirst Reports Nisse Nisse nisseWassessio se 12 19 2008 4 Eronat prolarts daNstratar Koltrast Koltrast koltrast koltrast amp partners org 11 25 2008 F List Project Administrators Yenny Grambo yenny gr
22. pondent Search asa nordin assessio se FRSZESDBVZ Pending Documentation LITR5MWGF16 Pending Logout JEULAN88PE Pending JCVWKIVIKA Pending SH8LBWPBH1 i In Process UDDASKVIYT Pending SQWR7JTIB3 Pending US6LTTSXRZ Pending SE2V5F5K6l Pending UW LYEIH5A H Tester Complete 2 9 2010 KALCBDEK SAA Pending A WE EN MER EN ER EN ER E ER CE EN a a a Ea SY BW A4IGIXU Tracey Renehan Complete 2 9 2010 Send Test Reminder Delete S S re RR AZ 2 2 3 Edit Project From the Projects List click i to e Edit the Project Name e Edit the Project Description S https www servicef com mainframe asp Windows Internet Explorer O y https www servicef com mainframe asp w 3 FA f earel Pir File Edit View Favorites Tools Help f i P pam L ee https www servicef com mainframe asp PAR Sh ri Page gt Ci Tools x S ERVICE Organisation Administrator FI RST Tracey Renehan Assessio Sverige r Edit Project Engtish Create Project Project Name Test English Project List Projects Project Description a Score Test Locally ServiceFirst Reports Create Project Administrator List Project Administrators ae Update Activity Report Personal Settings Respondent Search Documentation Logout Assessio 220 Ane anata 8 Done Tot TUE TT 1 Internet 4100 2 2 4 Generate Log in Codes To overcome issues with test invitations being blocked by receiving emai
23. reate Project Administrator Question Number 6 reir el Wal ver te List Project Administrators Activity Report Personal Settings Respondent Search Question Number 7 Question Number 8 Question Number 9 G7 694 CAO 6 C2 SS Cate O s Sa SR 1 i 1 1 1 1 1 1 1 Documentation Question Number 10 1 HO CeO et Logout Question Number 11 ORAZ CAOC Question Number 12 GO ROS COM P Question Number 13 An 2 103 Op Cig Question Number 14 et CIS Cease Question Number 15 O 20a OBO Question Number 16 O ROS D Question Number 17 O LOI KEREN Question Number 18 HORACH CACOS Question Number 19 EO AG CAOC Question Number 20 A AEC CCE Question Number 21 445203 OwO Question Number 22 HO AOS Craton Wr y gt Question Number 23 LO 063 OBORLO Assessio Question Number 24 ZEA l ol ML She Se pips para cra Question Number 25 FORO CACKO Question Number 26 ET qt oe Qh ee Ce KA a h Done i LL re 100 I e When you have entered all the Respondent s responses click Continue The results are calculated and the page opens to the Respondents report 2 4 ServiceFirst Reports e Click ServiceFirst Reports This page displays the Respondents whom have completed ServiceFirst after 2009 02 09 14 00 CET are listed in ranking order by C Score and T Score based on the 2009 norms Respondents whom have completed ServiceFirst prior to 2009 02 09 14 00 are listed in ranking order by Raw Score and
24. reate new users within their organization known as Project Administrators The Organization Administrator is also responsible for purchasing new tests for the organization 3 1 Create Project Administrator This function is only available to Organization Administrators e Click Create Project Administrator e Enter a unique username and password to be assigned to the new Project Administrator e Fill in the Project Administrators personal information e Click Create Pa https www servicef com mainframe asp Windows Internet Explorer O v le https www servicef com mainframe asp a 7 X ji 2 File Edit View Favorites Tools Help Ww P _ D da https fjwaw servicef com mainframe asp aR A Gh Page C Tools SERVICE Organisation Administrator J iy FI RST 2 Tracey Renehan Assessio Sverige Create Project Administrator English Create Project User Name List Projects Score Test Locally Password ServiceFirst Reports cesta sa Aan Confirm Password Create Project Administrator List Project Administrators Division Activity Report Personal Settings First Name Respondent Search Documentation Last Name Logout Land Phone Mobile Phone Fax Address j Post Number Town City Country Select X ft Active Inactive Active N MN Assessio Interface Language Select F 2009 Asvessio International AB All rights reserved Role Project Admi
25. se the search criteria Project First Name Last Name and or email address e Click Search Results to initialize the search e From the results page iy can access or edit the respondent s personal information by clicking A https www servicef com mainframe asp Windows Internet Explorer t3 https jwww servicef com mainframe asp File Edit View Favorites Tools Help z gt w a FE https www serviceF com mainframe asp nr A r Page of Tools DA SERVICE Organisation Administrator FI RST Tracey Renehan Assessio Sverige Respondents English gt i Completion E mail Login Codes First Name Last Name Test Status eels suet Create Project Date List Projects Tracey Renehan Pending 7 AA E SFAR Tes conan Tracey Renehan Pending z aal ServiceFirst Reports i Se Create Project Administrator SYBW AAG IXU Tracey Renehan Complete 2 9 2010 Kea IG List Project Administrators tracey renehanWassessio se Tracey Test4 Complete 11 2 2009 Ei m nS a Activity Report ee Personal Settings tracey_renehan hotmail com Tracey Test Complete 4 16 2009 AMS IT Respondent Search tracey renehan assessio se Tracey Tester Pending Ei Documentation Logout Send Test Reminder Delete Assessio 2009 Assessio international AB All rights reserved Done i iki e e Een 10 I e Click 4 to view the Respondent s individual report e Click ys to open the PDF report e To delete a Respondent s
26. tations sent It is currently not possible to only enable the Test Invitation and default to the default Reminder text If you wish to temporarily disable your customized text you can do so by de selecting M Enable Your Email Invite amp Reminder Content GE https www servicef com mainframe asp Windows Internet Explorer O v le https www servicef com mainframe asp x 4 IK e Search wir File Edit View Favorites Tools Help D Tools we ape 2https www servicef com mainframe asp fav Page S E RVI CE Organisation Administrator FI RST Tracey Renehan Assessio Sverige wf Personal Settings English Create Project Password eeececoe List Projects Score Test Locally Confirm Password eeeccece ServiceFirst Reports Division Create Project Administrator Assessio Sverige List Project Administrators First Name Tracey Activity Report Personal Settings Last Name Renehan Respondent Search Documentation Land Phone x Logout Mobile Phone y Fax y Address 7 E Post Number Town City y Country SWEDEN m t Interface Language English v E mail tracey renehan assessio se A r g Assessio Your Invite Text In Subject 2009 Assessio International AB All rights reserved Your Invite Text In Body i Done Intene 100 Z 6 Respondent Search Functionality e Click Respondent Search Oo Choo
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