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HP LaserJet Pro M201, M201 User Guide

1. 6 Ifthe error message still displays on the control panel press OK to clear it ENWW Clearjams 61 Clear jams in the duplexer dw models only A Jam in duplex area message displays on the product control panel 1 Open the rear door 2 Remove any jammed paper from the duplex area Use both hands to remove jammed paper to avoid tearing the paper 3 Close the rear door 4 Ifthe error message still displays on the control panel press OK to clear it 62 Chapter6 Solve problems ENWW Improve print quality If the product is having print quality problems try the following solutions in the order presented to resolve the issue e Print from a different software program e Check the paper type setting for the print job e Check the toner cartridge status e Printa cleaning page e Visually inspect the toner cartridge for damage e Check paper and the printing environment e Check other print job settings o Try a different print driver Print from a different software program Try printing from a different software program If the page prints correctly the problem is with the software program from which the page was printed Check the paper type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears fuzzy or dark print curled paper scattered dots of toner loose toner or small areas of missing toner Check the paper type setting Windo
2. 3 Open the following menus e Service e LaserJet Update 4 Scroll to the Check for Updates Now option and press the OK button Ey NOTE The product automatically checks for an update and if a newer version is detected the update process automatically starts 5 Set the product to automatically update the firmware when updates become available a Onthe product control panel press the OK button b Open the following menus e Service e LaserJet Update e Manage Updates c Set the Allow Updates option to YES and then set the Automatic Check option to ON Press the OK button Method two Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP com X NOTE This method is the only firmware update option available for products connected to the computer via a USB cable It also works for products connected to a network ENWW Update the firmware 49 1 Goto www hp com go support click the Drivers amp Software link type the product name in the search field press the ENTER button and then select the product from the list of search results 2 Select the operating system 3 Under the Firmware section locate the Firmware Update Utility 4 Click Download click Run and then click Run again 5 When the utility launches select the product from the drop down list and then click Send Firmware EX NOTE To print a configuration page to veri
3. Internet Explorer versions supported HP Embedded Web Server 39 J jams causes of 57 locating 56 Jetadmin HP Web 45 L labels printing Windows 31 M Macintosh HP Utility 41 manual duplex Mac 32 Windows 29 media supported sizes 10 multiple pages per sheet printing Mac 33 printing Windows 30 N Netscape Navigator versions supported HP embedded Web Server 39 network password changing 46 password setting 46 network installation 38 network port locating 6 Index 73 networks HP Web Jetadmin 45 installing the product 38 0 on off button locating 5 online support 52 ordering supplies and accessories 20 output bin locating 5 p pages per minute 2 pages per sheet selecting Mac 33 selecting Windows 30 paper jams 57 ordering 20 selecting 65 supported sizes 10 supported types 12 paper pickup problems solving 55 paper type selecting Windows 31 paper types selecting Mac 33 part numbers supplies 20 power consumption 4 power connection locating 6 power switch locating 5 power down delay setting 47 print on both sides Mac 32 manually Windows 29 Windows 29 printing on both sides settings Windows 28 product and serial number label locating 6 R replacing toner cartridge 21 restoring factory set defaults 53 74 index S security lock slot locating 6 serial number label locating 6 settings factory set defaults restoring 53 sleep delay disabling 47 enabling 47 so
4. LaserJet Pro M201 M202 User Guide M201n M201dw M202n M202dw www hp com support ljM201 www hp com support ljM202 Ap HP LaserJet Pro M201 M202 User Guide Copyright and License 2014 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are Set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CF456 90908 Edition 1 10 2014 Trademark Credits Adobe Adobe Photoshop Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Table of contents T Product introducti serren nnn 1 Prod ct COMPARISON siisssssceonssdsnssnsat sci
5. Select the time for the power down delay EX NOTE The default value is 2 Hours 4 The product automatically wakes from the auto power down mode when it receives jobs or when you touch the screen on the product control panel You can change which events cause the product to wake Open the following menus e System Setup e Energy Settings e Auto Power Down e Wake Events To turn off a wake event select the event select No and then press the OK button 48 Chapter5 Manage the product ENWW Update the firmware HP offers periodic product updates new Web Services apps and new features to existing Web Services apps Follow these steps to update the product firmware for a single product When you update the firmware Web Service apps will update automatically There are two supported methods to perform a firmware update on this product Use only one of the following methods to update the product firmware Method one Update the firmware using the control panel Use these steps to load the firmware from the control panel for network connected products only and or set the product to automatically load future firmware updates For USB connected products skip to method two 1 Make sure the product is connected to a wired Ethernet network with an active Internet connection Ey NOTE The product must be connected to the Internet to update the firmware via a network connection 2 Onthe product control panel press the OK button
6. 216 x 356 mm 3 x 5 into VA 8 5 x 14 in ENWW Supported paper sizes and types 11 Supported paper types Ef NOTE To obtain the best results select the correct paper size and type in the print driver before printing Type Plain HP EcoSMART Lite Light 60 74g Intermediate 85 95g Midweight 96 110g Heavy 111 130g Extra Heavy 131 175g Transparency Labels Letterhead Envelope Preprinted Prepunched Colored Bond Recycled Rough Vellum Single sided or manual duplex LENNON SISI SI NNN NNR NESRSNSNSNN Auto duplex SISI SI SIS lt KISIN SS 12 Chapter 2 Paper trays ENWW Load the priority input tray Tray 1 Ef NOTE When adding new paper make sure to remove all of the paper from the input tray and straighten the stack Do not fan the paper This reduces jams by preventing multiple sheets of paper from feeding through the product at one time Use paper that is not wrinkled folded or damaged 1 Load the paper face up with the top forward in the input tray The orientation of the paper in the tray varies depending on the type of print job For additional information see Table 2 1 Tray 1 paper orientation on page 13 2 Adjust the paper guides until they are snug against the paper Table 2 1 Tray 1 paper orientation Paper type Duplex mode How to load paper Preprinted or letterhead 1 sided printing or manual 2 sided Face up printing Top edge lea
7. Advanced configuration with HP Utility for Mac OS X e Configure IP network settings e HP Web Jetadmin e Product security features e Economy settings e Update the firmware For more information Go to www hp com support lj M201 www hp com support ljM202 HP s all inclusive help for the product includes the following information ENWW Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 37 Change the product connection type Windows If you are already using the product and you wish to change the way it is connected use the Reconfigure your HP Device shortcut on your computer desktop to change the connection For example you can reconfigure the product to use a different wireless address to connect to a wired or wireless network or change from a network connection to a USB connection You can change the configuration without inserting the product CD After you select the type of connection you wish to make the program goes directly to the portion of the product setup procedure that needs to change 38 Chapter5 Manage the product ENWW Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel e View product status information e Determine the remaining life for all supplies and order new
8. SP1 print driver only Windows 2008 R2 Server 64 bit Standard and Enterprise editions print driver only Windows 2012 Server print driver only Windows 2012 R2 Server 64 bit print driver only Windows 2012 Server 64 bit print driver only Mac OS X v10 7 v10 9 HP PCL6 discrete print driver This driver is included on the in box CD as the default print driver HP UPD PCL5c print driver Available for download HP UPD PCL6 print driver Available for download M201n CF455A v v NEN ON SS lt M202n C6N20A v v NEN S SS lt M201dw CF456A v v NEN KS NSIS lt M202dw C6N21A v NEN ON SS lt Product comparison 3 Model name M201n M202n M201dw M202dw Product number CF455A C6N20A CF456A C6N21A HP UPD PS print driver vA Y Available for download lt lt Connectivity Hi Speed USB 2 0 Y SON 10 100 Ethernet LAN connection v Wireless network SISIN NNN NINN NNN connection Memory 128 MB RAM Y vA Control paneldisplay 2 line LCD Y va Print Prints 25 pages per minute ppm on A4 4 v size paper and 26 ppm on Letter size paper Power consumption electrical specifications and acoustic emissions See www hp com support lj M201 www hp com support ljM202 for current information A CAUTION Power requirements are based on the country region where the product is sold Do not convert operating voltages This will da
9. Select the product Click Show Details and then click the Layout menu From the Pages per Sheet drop down list select the number of pages that you want to print on each sheet In the Layout Direction area select the order and placement of the pages on the sheet From the Borders menu select the type of border to print around each page on the sheet Click the Print button Select the paper type 0S X 1 2 Click the File menu and then click the Print option Select the product Click Show Details and then click the Media amp Quality menu or the Paper Quality menu Select a type from the Media type drop down list Click the Print button Additional print tasks Go to www hp com support l M201 www hp com support ljM202 Instructions are available for performing specific print tasks such as the following ENWW Create and use printing shortcuts or presets Select the paper size or use a custom paper size Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document Print tasks MacOS X 33 Set up HP Wireless Direct Printing NOTE This feature is available with wireless models only and the product might require a firmware update to use this feature The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct enabl
10. X 1 Click the File menu and then click the Print option 2 Select the product 3 Click Show Details and then select other menus to adjust the print settings 4 Click the Print button Automatically print on both sides 0S X Ef NOTE This information applies to products that include an automatic duplexer E NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Select the product 3 Click Show Details and then click the Layout menu 4 Select a binding option from the Two Sided drop down list 5 Click the Print button Manually print on both sides OS X EX NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Select the product 3 Click Show Details and then click the Manual Duplex menu 4 Click the Manual Duplex box and select a binding option 5 Click the Print button 6 Goto the product and remove any blank paper that is in Tray 1 32 Chapter 4 Print ENWW 7 Retrieve the printed stack from the output bin and place it with the printed side facing down in the input tray lf prompted touch the appropriate control panel button to continue Print multiple pages per sheet 0S X 1 2 Click the File menu and then click the Print option
11. and regulatory information Supported paper sizes and types Supported paper sizes Supported paper types Supported paper sizes X NOTE To obtain the best results select the correct paper size and type in the print driver before printing Japanese Postcard 100 x 148 mm 3 9 x 5 8 in Size Dimensions Priority input tray Main input tray Tray Auto duplex Tray 1 2 Letter 216 x 279 mm 8 5 x 11 in Y Y vA Legal 216 x 356 mm 8 5 x 14 in Y vA Executive 184 x 267 mm 7 3 x 10 5 in Y vA Oficio 8 5 x 13 216 x 330 mm 8 5 x 13 in Y Y 4x6 102 x 152 mm 4x 6 in vA 5x8 127 x 203 mm 5 x 8in Y vA A4 210 x 297 mm 8 3 x 11 7 in Y Y Y A5 148 x 210 mm 5 8 x 8 3 in Y vA A6 105 x 148 mm 4 1 x 5 8 in Y B5 JIS 182 x 257 mm 7 2 x 10 1 in Y vA B6 JIS 129 x 182 mm 5 1 x 7 2 in Y 10x 15cm 100 x 150 mm 3 9 x 5 9 in vA Oficio 216x340mm 216 x 340 mnm 8 5 x 13 4 in Y vA 16K 195 x 270 mm 7 7 x 10 6 in lt S Y 16K 184 x 260 mm 7 2 x 10 3 in Y vA 16K 197 x 273 mm 7 8 x 10 8 in vd Y A Postcard JIS A A 200 x 148 mm 7 9 x 5 8 in Y Y Double Postcard JIS Envelope 10 105 x 241 mm 4 1 x 9 5 in Y vA 10 Chapter2 Paper trays ENWW Size Dimensions Priority input tray Main input tray Tray Auto duplex Tray 1 2 Envelope Monarch 98 x 191 mm 3 9 x 7 5 in Y vA Envelope B5 176 x 250 mm 6 9 x 9 8 in VA vA Envelope C5 162 x 229 mm 6 4 x 9 in vA Y Envelope DL 110 x 220 mm 4 3 x 8 7 in Y Y Custom 76x 127 mm to
12. for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver EX NOTE The name of the button varies for different software programs 3 Click or tap the Finishing tab 4 Select the Print on both sides manually check box Click the OK button to print the first side of the job 5 Retrieve the printed stack from the output bin and place it in Tray 1 6 If prompted touch the appropriate control panel button to continue ENWW Print tasks Windows 29 Print multiple pages per sheet Windows 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver EX NOTE The name of the button varies for different software programs 3 Click or tap the Finishing tab 4 Select the number of pages per sheet from the Pages per sheet drop down list 5 Select the correct Print page borders Page order and Orientation options Click the OK button to close the Document Properties dialog box 6 Inthe Print dialog box click the OK button to print the job 30 Chapter 4 Print ENWW Select the paper type Windows 1 2 3 From the software program select the
13. for the toner cartridge and if applicable the status of other replaceable maintenance parts Print quality problems can occur when using a toner cartridge that is at its estimated end of life The supplies status page indicates when a supply level is very low After an HP supply has reached the very low threshold HP s premium protection warranty on that supply has ended The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable Consider having a replacement available to install when print quality is no longer acceptable If a toner cartridge or other replaceable maintenance part needs to be replaced the supplies status page lists the genuine HP part numbers Check to see if a genuine HP cartridge is installed A genuine HP toner cartridge has the words HP or Hewlett Packard on it or has the HP logo on it For more information on identifying HP cartridges go to www hp com go learnaboutsupplies Hewlett Packard cannot recommend the use of non HP supplies either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality If you are using a refilled or remanufactured toner cartridge and are not satisfied with the print quality replace the toner cartridge with a genuine HP toner cartridge Print a cleaning page During the printing process paper toner and dust particles can accumulate inside the product and can cause print qua
14. supplies and ACCESSOFIES cccccccccccccccccccccccccccccccceccccccccecccccccccccccecccccccceccccccecccccccccsccccccccccccccccccccces 19 Order parts accessories and SUPPLIES 00000000000n0000000000000sssssse00orsssssseoorssssssccessssssscccrssssssssecoserssssssscerssssssseeee 20 BEEE P E AE P AE PE P E ENE E AE E E E 20 Supplies and accessories co ccicnsiacssiiesssursncatencerscoucesneacssiesssabeanevasecdenousssstassuiessesucsnnesdsidenouseasnacwbonbocsuesduns 20 Replace the toner cartridge sac csc toca sstesescreasanwreten ces cee unenuae an vasoscasasanneeseaeusevacaneaeoipuansecanigansenneeietinseaaeauanmepaeenterieess 21 E PNE nE 25 PERE EASES UVB CG WS aeina E E E T E A E E 26 Howto print Windows sss seco ctss eni OE Ea eraa N 26 Automatically print on both sides Windows uu ceccsstcccesccsssscsccsssecccssccsssscessecsssssesscssssneees 28 Manually print on both sides Windows cc ccssssssesssssssssssesscsscecsseseessecsseesscsseeesessessesesseeeees 29 Print multiple pages per sheet Windows ccccssscsesecssssscssccsscscsscssssccesccsssssesscsscssacesccssseesess 30 Select the paper type Windows uc cece ecccecssssccecssscccccsssscccssssssccesssssscccssssssecesssssscccessssseessseeess 31 Additonal print CASS essensa Ea EENE 31 ENWW Print tasks Mac OS X an nn nn ne a tee eae 32 HOW CO PUI cece crass seve dees cease sect gee eilnse E E EE 32 Automatically print on both Sides OS X wow ec ccccesss
15. Ena enaa 60 Clear jams in the duplexer dw models only c cc ecescccsscsssscsscssscsscsssccsscssscsscsssscescssscessssseesees 62 Mprove Dnt CU ech cs tieiseiad axtvsedcsesstsais sarvau edie ios E E A E a a 63 Print from a different software program ccccccccscscescesssssssssssscccccseceeesscccscecseessssssssesesesseesceees 63 Check the paper type setting for the print job ou ee cecsssssscsscscceceeeeccccccceseesesesessssesesesseees 63 Check the paper type Setting Windows ccc ce ccccsctsccsssssscssccsscsecssssccsscssscesecsseees 63 Check the paper type Setting OS X wee cccsccscsccsssccssccssscsssssssescssesssessssessssssseees 63 CHECK the toner cartridge status lt s chici 0 cee SecewecsasinaceccoavacdscedonacdacapessaredevacevcadstariVeredeovessavaqudievanwodoues 64 Printa CVC ANN FENG Dage eorne ve aide evden E ues daaeo aos 64 Visually inspect the toner Cartridge for damage ccccccsecccccccsssssssssesssssssssscssssscssseeeeeeesseeceeeeess 65 Check paper and the printing environment cccccccecccccecccccceeeccsssscsssssssssssescseseesesceeeeeeeeeeesees 65 Step one Use paper that meets HP specifications 0 0 0 0 ccceccececceeeesssssssseeeeeeeees 65 Step two Check the environment etc ccccccccccessssceccccccececesscecsscecccsscssssesseeeecseeees 65 CHECK other print JOD Settings eiieeii aasia a a eudeoeadesdosesaeevaseuyudeavecescscaoues 66 Check the EconoMode settings ci
16. Main input tray Tray 2 250 sheet capacity Standard output bin 150 sheet capacity Automatic duplex printing Windows XP 32 bit SP2 and greater Windows XP 64 bit SP2 and greater print driver only Windows Vista 32 bit and 64 bit Windows 7 32 bit and 64 bit Windows 8 32 bit and 64 bit Windows 8 1 32 bit and 64 bit Windows 2003 Server 32 bit SP1 and higher print driver only Windows 2003 Server 64 bit SP1 and higher print driver only Windows 2003 Server Standard Edition and Enterprise Edition print driver only Chapter 1 Product introduction M201n CF455A 251 mm 9 9 in 242 mm 9 5 in 379 mm 14 9 in 5 9 kg 13 lb v v NEN NNN SSS lt lt M202n C6N20A 251 mm 9 9 in 242 mm 9 5 in 379 mm 14 9 in 5 9 kg 13 lb v v NEN NNN NSS lt lt M201dw CF456A 251mm 9 9 in 281 mm 11 1 in 384 mm 15 1 in 6 6 kg 14 5 lb KINISI NIS NNN NNN lt M202dw C6N21A 251 mm 9 9 in 281 mm 11 1 in 384 mm 15 1 in 6 6 kg 14 5 lb NE NEN NIS NEN NII NSIS S lt ENWW Model name Product number Supported print drivers ENWW Windows 2003 R2 Server 32 bit Standard and Enterprise editions print driver only Windows 2003 R2 Server 64 bit Standard and Enterprise editions print driver only Windows 2008 Server 32 bit and 64 bit SP1 and higher print driver only Windows 2008 R2 Server 64 bit
17. OK button to print the report Open a Web browser and in the address line type the IP address exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens Click the Networking tab to obtain network information Change settings as needed Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified use the HP Embedded Web Server 1 ENWW Print a configuration page and locate the IP address a Onthecontrol panel press the OK button b Scroll to the Reports menu and then press the OK button c Scroll to the Configuration Report option and then press the OK button to print the report Open a Web browser and in the address line type the IP address as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens Open the System tab Configure IP network settings 43 4 5 On the Device Information page the default product name is in the Device Status field You can change this name to uniquely identify this product Ef NOTE Completing the other fields on this page is optional Click the Apply button to save the changes Manually configure IPv4 TCP IP parameters from the control panel 44 Use the control panel menus to manually set an IPv4 address subnet mask and default gateway 1 2 On the product control panel press the OK button Open the follow
18. Print option Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver EX NOTE The name of the button varies for different software programs Click or tap the Paper Quality tab From the Paper type drop down list click the More option Expand the list of Type is options Expand the category of paper types that best describes your paper Select the option for the type of paper you are using and then click the OK button Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Additional print tasks ENWW Go to www hp com support lj M201 www hp com support ljM202 Instructions are available for performing specific print tasks such as the following Create and use printing shortcuts or presets Select the paper size or use a custom paper size Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document Print tasks Windows 31 Print tasks Mac OS X e Howto print OS X e Automatically print on both sides OS X e Manually print on both sides OS X e Print multiple pages per sheet OS X e Select the paper type OS X Additional print tasks How to print OS X The following procedure describes the basic printing process for OS
19. and the computer has a third party firewall installed 71 The wireless connection does not work after moving the wireless router or product 71 Cannot connect more computers to the wireless Product cc ccscesecccceceeessscccsseesecssseeeeeesesees 71 The wireless product loses communication when connected to a VPN cccccccceccceeessssesseeeees 71 The network does not appear in the wireless networks list ou kt eccceecccceesssssseeseceeeeeesssseeeees 71 The wireless network iS NOt FUNCTIONING ccc cece ccccctcccccccceseesssesssssssesssessseccccsseseeeeeeccccesssseesees 72 Perform a wireless network diagnostic test ccccccssssssssssscsscccceceesceccccecceeseesesesssessesesesseeecs 72 vi ENWW 1 Product introduction e Product comparison e Product views e Product hardware setup and software installation For more information Go to www hp com support l M201 www hp com support ljM202 HP s all inclusive help for the product includes the following information ENWW Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information Product comparison Model name Product number Product dimensions Paper handling Supported operating systems Height Depth Width Weight with toner cartridge Priority input tray Tray 1 10 sheet capacity
20. and weight that this product supports e Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges e Use paper that has not been previously printed on e Use paper that does not contain metallic material such as glitter e Use paper that is designed for use in laser printers Do not use paper that is designed only for use in Inkjet printers e Use paper that is not too rough Using smoother paper generally results in better print quality Step two Check the environment ENWW The environment can directly affect print quality and is a common cause for print quality or paper feeding issues Try the following solutions e Move the product away from drafty locations such as open windows or doors or air conditioning vents e Make sure the product is not exposed to temperatures or humidity outside of product specifications Do not place the product in a confined space such as a cabinet Place the product on a sturdy level surface Improve print quality 65 Remove anything that is blocking the vents on the product The product requires good air flow on all sides including the top Protect the product from airborne debris dust steam grease or other elements that can leave residue inside the product Check other print job settings When printing from a software program follow these steps to try to resolve the issue by adjusting other
21. b and set the paper source paper type paper size and quality settings on the Paper Quality tab Document Properties Advanced Printing Shortcuts Paper Guality Effec Finishing 5 vices Document Options Print on both sides Pages per sheet 1 page per sheet x Orientation Portrait invent smj Landscape Rotate by 180 degrees About Help c Click or tap the OK button to return to the Print dialog box Select the number of copies to print from this screen Click or tap the OK button to print the job Print tasks Windows 21 Automatically print on both sides Windows Use this procedure for products that have an automatic duplexer installed If the product does not have an automatic duplexer installed or to print on paper types that the duplexer does not support you can print on both sides manually 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver EX NOTE The name of the button varies for different software programs 3 Click or tap the Finishing tab 4 Select the Print on both sides check box Click the OK button to close the Document Properties dialog box 5 Inthe Print dialog box click the OK button to print the job 28 Chapter 4 Print ENWW Manually print on both sides Windows Use this procedure
22. ding into the product ENWW Load the priority input tray Tray 1 13 Table 2 1 Tray 1 paper orientation continued Paper type Duplex mode How to load paper Prepunched 1 sided printing or manual 2 sided Face up printing Holes toward the left side of the product Envelopes 1 sided printing Face up Top edge toward the right of the tray postage end entering the product last 14 Chapter2 Paper trays ENWW Load the main input tray Tray 2 Ef NOTE When adding new paper make sure to remove all of the paper from the input tray and straighten the stack Do not fan the paper This reduces jams by preventing multiple sheets of paper from feeding through the product at one time Use paper that is not wrinkled folded or damaged 1 Open the dust cover 2 Load the paper into the tray Make sure that the paper fits under the tabs and below the maximum height indicators The orientation of the paper in the tray varies depending on the type of print job For additional information see Table 2 2 Tray 2 paper orientation on page 17 ENWW Load the main input tray Tray 2 15 3 Adjust the paper guides until they are snug against the paper 4 Close the dust cover 16 Chapter2 Paper trays ENWW Table 2 2 Tray 2 paper orientation Paper type Duplex mode How to load paper Preprinted or letterhead 1 sided printing or 2 sided printing Face up Top edge leading into the product Prepunched 1 sided printi
23. ed product without requiring connection to an established network or the Internet Use HP Wireless Direct to print wirelessly from the following devices e iPhone iPad or iTouch using Apple AirPrint or the HP ePrint mobile app e Mobile devices that run Android or Symbian using the HP ePrint Home amp Biz application e Any Wi Fi capable computer with any operating system For more information on HP Wireless Direct go to www hp com go wirelessprinting and then click HP Wireless Direct To set up HP Wireless Direct from the control panel complete the following steps 1 Atthe product control panel press the OK button to open the menus 2 Use the arrow buttons to open the following menus e Network Setup e Wireless Menu e Wireless Direct 3 Select the On option and then press the OK button The product saves the setting and then returns the control panel to the Wireless Direct Settings menu 34 Chapter4 Print ENWW Mobile printing HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop tablet smartphone or other mobile device To determine the best choice go to www hp com go LaserJetMobilePrinting English only HP ePrint via email HP ePrint software 8 AirPrint HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the product s email address from any email enabled device To use HP ePrint the product must meet these re
24. eless networks and some Bluetooth devices Verify that the print driver is installed on the computer Verify that you have selected the correct printer port Verify that the computer and product connect to the same wireless network For OS X verify that the wireless router supports Bonjour 70 Chapter6 Solve problems ENWW The product does not print after the wireless configuration completes 1 Make sure that the product is turned on and in the ready state 2 Turn off any third party firewalls on your computer 3 Make sure that the wireless network is working correctly 4 Make sure that your computer is working correctly If necessary restart the computer 5 Verify that you can open the product HP Embedded Web Server from a computer on the network The product does not print and the computer has a third party firewall installed 1 Update the firewall with the most recent update available from the manufacturer 2 If programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product 1 Make sure that the router or product connects to the same network that your computer connects to 2 Print a configuration page 3 Compare the service s
25. en niie Ea AONA ES a EAr SON aa ia TAEC a aen ia 2 Power consumption electrical specifications and acoustic emissions 0e000000000000000000000ee00000e 4 Operating environment specifications cccccccssceeceeccceeceeccccccessssssssssessssssssccscccceceeeesseeeceeeseeees 4 POUT WN WS serre E E A E A 5 PO GUIEE ONE VIEW oneen A A E A E A AT 5 Product Dack VIEW csr cay corse capaent in eae EE EEE EE 6 Control panel VIGW lt lt ccincnconsuosdendenesnscser seassieseceowesosaned ssiede dewsigecoiRaensecsmesesubueasnenbsosndowndess ned soudesuestnessasonsvonies 7 Product hardware setup and Software installation c ccc ecccccccececccccccccccccccscscscsssssssscsscsssccccceseccsceceeceeeeesees 8 Be ERE GE a o OE TE ab hues ods nas eas hha savas as aa rene cata E A ee ese 9 Supported paper SIZES and types 2 0 ees eessseecccccecesssssscsecccececscssccseccescececcscscsseeecsseacecaccccseeesecessseecasscscesceeeess 10 Supported paper SIZES siccssncesitensseecsuwsnsensnncacessootevsnesdnecadeassvsaeeiensiweeoudessaedecudusinasdendecesesdeoewessuns wessivasewis 10 supported papar BY Satis rae cats euiacwars iuiseuisncinnecemsaulle eles uit EE aE REEERE 12 Load the priority input tray Tray 1 wu ee eee ecccsscccccsssccccsssscesesssccccesssceccessscecessssseeesssssecsessesseesesssssesessssseescs 13 Load TES main input tray Tray 2 aocrscscagsiece seen esse saecouaseusssesavecaianedh noes aia aaa naia aisanana adidasi 15 3 Parts
26. et identifier SSID on the configuration page to the SSID in the printer configuration for the computer 4 Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point 2 Make sure that the product is turned on and in the ready state 3 Turnoff any third party firewalls on your computer 4 Make sure that the wireless network is working correctly 5 Make sure that your computer is working correctly If necessary restart the computer The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e Make sure the wireless router is turned on and has power e The network might be hidden However you can still connect to a hidden network ENWW Solve wireless network problems 71 The wireless network is not functioning 1 Make sure that the network cable is not connected 2 Toverify if the network has lost communication try connecting other devices to the network 3 Test network communication by pinging the network a Open a command line prompt on your computer e _ For Wi
27. euswasauseeseountunsaene 43 Printer sharing disclaimer sdacsaceacetesnwnnusieedetsousdininsiewedoneiateeonesssauaesonessen sodssundectunsudsononestadesmmevateareiens 43 View or change network settings ccccccccccccccccsscsssssssssesceeecceceseeeeessssssseeeececseseeeeeececssssssseeeeees 43 Rename the product on a Network ee0000000000nss0s00000rsssssse00rssssssecorssssssseoresssssseceecesssssssseecrssssseeee 43 Manually configure IPv4 TCP IP parameters from the control panel ou eee eceeseessseeseeesseeees 44 FA WV Dig CU ACIINIIN oiera E E E E E 45 Product security feat reS vse socio aiasnaededan vomtuaetinntaaandetseasbencamsbadavosdouwasdawtaicossbavauaveosntsdeateassuseausa Ea a s 46 Set or change the product password using the HP Embedded Web Server cssseesssseeeeeeeees 46 ECONOMY eos 715 eee E E E 47 Print with ECONOMOU E sieciie tecseae cysuteeaesssaasaeuwtedeasqssenesoasccand iy aeeanacvensaunennseaaeedaee ER 47 SETE SUC DEV a a E 47 Set the Auto Power Down delay ccccescsssssssscsssecececscceeeecccssssssssseeescesceecessceceecssseesscesseeeeseeseeees 47 Update the TIN MAW QE scores EEN 49 Method one Update the firmware using the control panel ee eeesssessssssssssssssssssssssseees 49 Method two Update the firmware using the Firmware Update Utility 0 ee eeeessseseeeeeee 49 Bre O L a EE AE inn OAA N arcana sisters atest sie tins renee 51 Customer support asec sor
28. ftware HP Utility 41 special paper printing Windows 31 specifications electrical and acoustic 4 status HP Utility Mac 41 supplies low threshold settings 54 ordering 20 part numbers 20 replacing toner cartridge 21 status viewing with HP Utility for Mac 41 using when low 54 supplies status checking 64 supplies status page printing 64 support online 52 supported media 10 supported operating systems 2 system requirements HP Embedded Web Server 39 T technical support online 52 toner amount remaining 64 toner cartridge checking for damage 65 low threshold settings 54 replacing 21 using when low 54 transparencies printing Windows 31 Tray 1 loading 13 orientation 13 Tray 2 loading 15 orientation 17 trays included 2 locating 5 troubleshooting jams 57 network problems 68 wired network 68 wireless network 70 two sided printing settings Windows 28 U USB port locating 6 w Web browser requirements HP Embedded Web Server 39 Web sites customer support 52 HP Web Jetadmin downloading 45 weight product 2 wireless network troubleshooting 70 wireless network interference 72 ENWW 2014 Hewlett Packard Development Company L P www hp com CF456 90908
29. fy the installed firmware version before or after the update process click Print Config 6 Follow the on screen instructions to complete the installation and then click the Exit button to close the utility 50 Chapter5 Manage the product ENWW 6 Solve problems e Customer support e Restore the factory set defaults e A Cartridge is low or Cartridge is very low message displays on the product control panel e Product does not pick up paper or misfeeds e Clear jams e Improve print quality e Solve wired network problems e Solve wireless network problems For more information ENWW Go to www hp com support lj M201 www hp com support ljM202 HP s all inclusive help for the product includes the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 51 Customer support Get telephone support for your country region Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support M201 www hp com support ljM202 Download software utilities drivers and electronic information www hp com support ljM201 www hp com support ljM202 Order additional HP service or maintenance agreements www hp com go carepack Register your
30. hese settings in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network redirection settings 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary ENWW Solve wired network problems 69 Solve wireless network problems Wireless connectivity checklist The product does not print after the wireless configuration completes The product does not print and the computer has a third party firewall installed The wireless connection does not work after moving the wireless router or product Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Perform a wireless network diagnostic test Reduce interference on a wireless network Wireless connectivity checklist Verify that the network cable is not connected Verify tha
31. ing menus e Network Setup e IPV4 Config Method e Manual Use the arrow keys to enter the IP address and press the OK button Press the OK button again to confirm Use the arrow keys to enter the subnet mask and press the OK button Press the OK button again to confirm Use the arrow keys to enter the default gateway and press the OK button Press the OK button again to confirm Chapter 5 Manage the product ENWW HP Web Jetadmin ENWW HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP products including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin upgrades are periodically made available to provide support for specific product features Go to www hp com go webjetadmin and click the Self Help and Documentation link to learn more about upgrades HP Web Jetadmin 45 Product security features The product supports security standards and recommended protocols that help you keep the product secure protect critical information on your network and simplify the way you monitor and maintain the product For in depth information about HP s secure imaging and printing solutions visit www hp c
32. justed correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Make sure that the tray is fully inserted in the product If you are printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time Verify that the tray is configured correctly for the paper type and size a Onthe product control panel press the OK button b Open the following menus e System Setup e Paper Setup c Verify the tray is configured for the paper type and size Make sure the printing environment is within recommended specifications Clear jams 57 Clear jams in the toner cartridge area A Jam in cartridge area message displays on the product control panel 1 Open the top cover 2 Remove the toner cartridge 3 Remove any jammed paper from the toner cartridge area Use both hands to remove jammed paper to avoid tearing the paper 58 Chapter6 Solve problems ENWW 4 Reinsert the toner cartridge 5 Close the top cover 6 Ifthe error message still displays on the control panel press OK to clear it ENWW Clearjams 59 Clear jams in the output bin A Jam in output bin message displays on the product control panel 1 Open the top cover 2 Pull out the green tab to release the jam access cover 3 Remove any jammed paper 60 Chapter6 Solve problems ENWW 4 Close the jam access cover 5 Close the top cover
33. l strength e Position the wireless router in a central location in line of sight with the wireless products on the network 72 Chapter6 Solve problems ENWW Index A accessories ordering 20 part numbers 20 acoustic specifications 4 AirPrint 36 B bins output locating 5 browser requirements HP embedded Web Server 39 C cartridge replacing 21 checklist wireless connectivity 70 cleaning paper path 64 control panel locating 5 control panel buttons locating 7 covers locating 5 customer support online 52 D defaults restoring 53 dimensions product 2 double sided printing Mac 32 Windows 29 drivers papertypes 12 duplex printing Mac 32 ENWW duplex printing double sided settings Windows 28 Windows 29 duplexing manually Mac 32 manually Windows 29 E EconoMode setting 47 66 economy settings 47 electrical specifications 4 Embedded Web Server changing password 46 opening 46 Embedded Web Server EWS features 39 Explorer versions supported HP Embedded Web Server 39 F factory set defaults restoring 53 H HP Customer Care 52 HP Device Toolbox using 39 HP Embedded Web Server changing password 46 opening 46 HP Embedded Web Server EWS features 39 HP ePrint 35 HP ePrint software 35 HP EWS using 39 HP Utility 41 HP Utility for Mac Bonjour 41 features 41 HP Utility Mac 41 HP Web Jetadmin 45 HP Wireless Direct Printing 34 interface ports locating 6
34. le device C6518A connector 20 Chapter3 Parts supplies and accessories ENWW Replace the toner cartridge When a toner cartridge approaches the end of useful life the product displays a prompt to order a replacement Printing can continue with the current cartridge until redistributing the toner no longer yields acceptable print quality A second message displays on the control panel when the toner cartridge reaches the very low state 1 Open the top cover 2 Remove the toner cartridge ENWW Replace the toner cartridge 21 3 Remove the new toner cartridge from the bag Place the used toner cartridge in the bag for recycling 4 Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge CAUTION Do not touch the shutter or the surface of the roller 5 Bend the tab on the left side of the cartridge until the tab breaks loose Pull the tab until all the tape is removed from the cartridge Place the tab and tape in the toner cartridge box to return for recycling 22 Chapter3 Parts supplies and accessories ENWW 6 Align the toner cartridge with the tracks inside the product and then insert the toner cartridge until it is firmly seated 7 Close the top cover ENWW Replace the toner cartridge 23 24 Chapter3 Parts supplies and accessories ENWW Print e Print tasks Windows e Print tasks Mac OS X e Setup HP Wireless Direct Printing e Mobile
35. light and the green link status light are lit 4 Ifthe problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page 2 Ifyou installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes 3 Ifyou installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address 4 Ifthe IP address is correct delete the product and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the network a Open a command line prompt on your computer 68 Chapter6 Solve problems ENWW e _ For Windows click Start click Run type cmd and then press Enter e For OSX go to Applications then Utilities and open Terminal b Type ping followed by the IP address for your product c Ifthe window displays round trip times the network is working 2 Ifthe ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving t
36. lity issues such as toner specks or spatter smears streaks lines or repeating marks Follow these steps to clean the product s paper path 64 Chapter6 Solve problems ENWW 1 On the product control panel press the OK button 2 Scroll to the Service menu and press the OK button 3 Scroll to the Cleaning Page option and press the OK button A Cleaning message displays on the product control panel The cleaning process takes a few minutes to complete Do not turn the product off until the cleaning process has finished When it is finished discard the printed page Visually inspect the toner cartridge for damage 1 Remove the toner cartridge from the product and verify that the sealing tape has been removed 2 Check the memory chip for damage 3 Examine the surface of the imaging drum on the toner cartridge Z CAUTION Do not touch the roller imaging drum on the cartridge Fingerprints on the imaging drum can cause print quality problems 4 _ f there are any scratches fingerprints or other damage on the imaging drum replace the toner cartridge 5 Ifthe imaging drum does not appear to be damaged rock the toner cartridge gently several times and reinstall it Print a few pages to see if the problem has resolved Check paper and the printing environment Step one Use paper that meets HP specifications Some print quality problems arise from using paper that does not meet HP specifications e Always use a paper type
37. ly Web site which provides options for purchasing Original HP supplies Chapter 6 Solve problems ENWW Product does not pick up paper or misfeeds The product does not pick up paper The product picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 2 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper size and type are set correctly on the product control panel Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The rollers above the tray might be contaminated Clean the rollers with a lint free cloth dampened with warm water The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 ENWW Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray i
38. mage the product and void the product warranty Operating environment specifications Environment Recommended Allowed Temperature 17 to 25 C 62 6 to 77 F 15 to 30 C 59 to 86 F Relative humidity 30 to 70 relative humidity RH 10 to 80 RH Altitude Not applicable 0 to 3048 m 0 to 10 000 ft 4 Chapter 1 Product introduction ENWW Product views Product front view Product back view Control panel view Product front view 1 Output bin 2 Control panel tilts up for easier viewing 3 Power on off button 4 Main input tray Tray 2 5 Priority input tray Tray 1 6 Handle for opening the top cover access to the toner cartridge and for clearing jams ENWW Product views 5 Product back view M201dw M202dw M202n 1 Rear door access for clearing jams dw models only 2 Hi Speed USB 2 0 3 Ethernet port 4 Power connection 5 Product number and serial number label 6 Slot for cable type security lock 6 Chapter 1 Product introduction ENWW Control panel view a lt OK 7 3 p 0 gt 1 l o i 1 LCD display Provides textual information such as product status and configuration menus 2 Power on off button Turns the product on or off The button illuminates when the product is on 3 Left and right arrow buttons Moves the cursor or scrolls through menu options 4 Cancel button Clears settings cancels the current job or exits the current menu 5 OK bu
39. ndows click Start click Run type cmd and then press Enter e For OS X go to Applications then Utilities and open Terminal b Type ping followed by the router IP address c Ifthe window displays round trip times the network is working 4 Make sure that the router or product connects to the same network that the computer connects to a Printa configuration page b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for the computer c Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Perform a wireless network diagnostic test From the product control panel you can run a diagnostic test that provides information about the wireless network settings 1 On the product control panel press the OK button 2 Open the Self Diagnostics menu 3 Select Run Wireless Test to start the test The product prints a test page that shows test results Reduce interference on a wireless network The following tips can reduce interference in a wireless network e Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones These objects can disrupt radio Signals e Keep the wireless devices away from large masonry structures and other building structures These objects can absorb radio waves and lower signa
40. ng or 2 sided printing Face up Holes toward the left side of the product ENWW Load the main input tray Tray 2 17 18 Chapter 2 Paper trays ENWW 3 Parts supplies and accessories Order parts accessories and supplies e Replace the toner cartridge For more information ENWW Go to www hp com support ljM201 www hp com support ljM202 HP s all inclusive help for the product includes the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 19 Order parts accessories and supplies Ordering Order supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server EWS www hp com go suresupply www hp com buy parts Contact an HP authorized service or support provider To access in a supported Web browser on your computer enter the product IP address or host name in the address URL field The EWS contains a link to the HP SureSupply Web site which provides options for purchasing Original HP supplies Supplies and accessories Item Description Part number HP 83A Toner Cartridge Replacement toner cartridge CF283A HP 83X Toner Cartridge High capacity replacement toner cartridge CF283X HP 88A Toner Cartridge Replacement toner cartridge for China and India CC388A only USB cable 2 meter standard USB compatib
41. o longer acceptable Once an HP toner cartridge has reached Very Low HP s Premium Protection Warranty on that toner cartridge has ended Change the Very Low settings Use the product control panel to change the way the product reacts when supplies reach the Very Low state It is not necessary to re establish these settings after installing a new toner cartridge 1 On the product control panel press the OK button 2 Open the following menus System Setup Supply Settings Black Cartridge Very Low Setting 3 Select one of the following options Order supplies Select the Stop option to set the product to stop printing when the cartridge reaches the Very Low threshold Select the Prompt option to set the product to stop printing when the cartridge reaches the Very Low threshold Acknowledge the prompt or replace the cartridge to resume printing Select the Continue option to set the product to display an alert that the cartridge is very low and to continue printing beyond the Very Low setting without interaction This can result in unsatisfactory print quality Order supplies and paper www hp com go suresupply Order through service or support providers Contact an HP authorized service or support provider Order using the HP Embedded Web Server EWS To access in a Supported Web browser on your computer enter the product IP address or host name in the address URL field The EWS contains a link to the HP SureSupp
42. om go secureprinting The site provides links to white papers and FAQ documents about security features Set or change the product password using the HP Embedded Web Server 46 Use the HP Embedded Web Server to set a password or change an existing password for a product ona network 1 Print a configuration page and locate the IP address a Onthecontrol panel press the OK button b Scroll to the Reports menu and then press the OK button c Scroll to the Configuration Report and then press the OK button to print the report 2 Opena Web browser and in the address line type the IP address exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens 3 Click the System tab and click either the Product Security or the Administration link Ey NOTE If a password has previously been set you are prompted to provide the password Enter the password and then click the Apply button 4 Enter the new password in the Password box and in the Confirm Password box 5 At the bottom of the window click the Apply button to save the password X NOTE For products connected with a USB cable to a Windows computer use the HP Device Toolbox to change the product password 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item 3 Click the System tab 4 Click Administration and locate the area to change
43. ones e View and change tray configurations e View and change the product control panel menu configuration e View and print internal pages e Receive notification of product and supplies events e View and change network configuration The HP Embedded Web Server works when the product is connected to an IP based network The HP Embedded Web Server does not support IPX based product connections You do not have to have Internet access to open and use the HP Embedded Web Server When the product is connected to the network the HP Embedded Web Server is automatically available EX NOTE HP Device Toolbox is available only if you performed a full installation when you installed the product Depending on how the product is connected some features might not be available xf NOTE The HP Embedded Web Server is not accessible beyond the network firewall Open the HP Embedded Web Server EWS from the Start menu 1 2 Click the Start button and then click the Programs item Click your HP product group and then click the HP Device Toolbox item Open the HP Embedded Web Server EWS from a Web browser 1 ENWW Print a configuration page and locate the IP address a Onthecontrol panel press the OK button b Scroll to the Reports menu and then press the OK button c Scroll to the Configuration Report and then press the OK button to print the report Open a Web browser and in the address line type the IP address as it displa
44. print driver settings Check the EconoMode settings HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge EX NOTE This feature is available with the PCL 6 print driver for Windows If you are not using that driver enable the feature by using the HP Embedded Web Server Follow these steps if the entire page is too dark or too light 1 2 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab and locate the Print Quality area If the entire page is too dark use these settings e Select the 600 dpi option e Select the EconoMode check box to enable it If the entire page is too light use these settings e Select the FastRes 1200 option e Clear the EconoMode check box to disable it Click the OK button to close the Document Properties dialog box In the Print dialog click the OK button to print the job 66 Chapter6 Solve problems ENWW Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts Download any of the following drivers from the HP Web si
45. printing For more information ENWW Go to www hp com support l M201 www hp com support ljM202 HP s all inclusive help for the product includes the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 25 Print tasks Windows e How to print Windows e Automatically print on both sides Windows e Manually print on both sides Windows e Print multiple pages per sheet Windows e Select the paper type Windows Additional print tasks How to print Windows The following procedure describes the basic printing process for Windows 1 From the software program select the Print option 2 Select the product from the list of printers To change settings click or tap the Properties or Preferences button to open the print driver X NOTE The name of the button varies for different software programs Printer Status pr Find Printer Type Where E Print to File E Manual duplex Page range All section For example type 1 3 5 12 or pisi pis pls3 pess Print what Docu ment Iz Zoom Print All pages in range Pages per sheet 1 page Scale to paper size No Scaling 26 Chapter 4 Print ENWW ENWW Click or tap the tabs in the print driver to configure the available options For example set the paper orientation on the Finishing ta
46. printing to local network printers on the network LAN or WAN to products that support UPD PostScript Windows and Mac both support IPP printing to LAN or WAN network connected products that support ePCL Windows and Mac also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud Go to www hp com go eprintsoftware for drivers and information Mobile printing 35 Ef NOTE The HP ePrint software is a PDF workflow utility for Mac and is not technically a print driver Ef NOTE HP ePrint Software does not support USB printing AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print directly to the product from an iPad iPhone 3GS or later or iPod touch third generation or later in the following applications e Mail e Photos e Safari e iBooks e Select third party applications To use AirPrint the product must be connected to the same wireless network as the Apple device For more information about using AirPrint and about which HP products are compatible with AirPrint go to the support Web site for this product www hp com support ljM201 www hp com support ljM202 EX NOTE AirPrint does not support USB connections 36 Chapter 4 Print ENWW 5 Manage the product e Change the product connection type Windows e Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows e
47. product to wake e Paper Types Configure print modes that correspond to the paper types that the product accepts e System Setup Change the system defaults for the product e Service Perform the cleaning procedure on the product Save and Restore Save the current settings for the product to a file on the computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time e Administration Set or change the product password Enable or disable product features NOTE The System tab can be password protected If this product is on a network always consult with the administrator before changing settings on this tab Print tab e Printing Change the default product print settings such as number of copies and paper orientation These are the same options that are available on the control panel Provides the ability to change default print settings from your e PCL5c View and change the PCL5c settings computer e PostScript Turn off or on the Print PS Errors feature Networking tab Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network It also allows the network administrator to set Network connected products only up Wireless Direct functionality This tab does not appear if the product is directly connected to a computer Provides the ability to change network settings from your compu
48. product www register hp com 52 Chapter6 Solve problems ENWW Restore the factory set defaults Restoring the factory set defaults returns all of the product and network settings to the factory defaults It will not reset the page count tray size or language To restore the product to the factory default settings follow these steps A CAUTION Restoring the factory set defaults returns all of the settings to the factory defaults and it also deletes any pages that are stored in the memory The procedure then automatically restarts the product 1 On the product control panel press the OK button to open the menus 2 Open the following menus e Service e Restore Defaults The product automatically restarts ENWW Restore the factory set defaults 53 54 A Cartridge is low or Cartridge is very low message displays on the product control panel Cartridge is low The product indicates when a toner cartridge level is low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now Cartridge is very low The product indicates when the toner cartridge level is very low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now unless the print quality is n
49. quirements e The product must be connected to a wired network and have Internet access e HP Web Services must be enabled on the product and the product must be registered with HP Connected 1 On the product control panel press the OK button 2 Scroll to the HP Web Services menu and press the OK button 3 Scroll to the Print Information Sheet option and press the OK button The information page contains the printer code that you use to register your HP product at HP Connected 4 Goto www hpconnected com to create an HP ePrint account and complete the setup process For more information go to www hp com support to review additional support information for your product HP ePrint software ENWW The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint capable product This software makes it easy to find HP ePrint enabled products that are registered to your HP Connected account The target HP printer can be located in the office or at locations across the globe e Windows After installing the software open the Print option from within your application and then select HP ePrint from the installed printers list Click the Properties button to configure print options e Mac After installing the software select File Print and then select the arrow next to PDF in the bottom left of the driver screen Select HP ePrint For Windows the HP ePrint software supports TCP IP
50. s aoc eeisc ie sacaisicere onca ce seigo dais co wacistnceaitaayraciesnalue teased aoiobisauiectlonecs aataiu asia saan adeno nasa ave ca savananedodsovsauseu 52 Restore the factory set defaults wensecetacseacceaccdachxaccessckcansdcesanscaceesautucexanestnickaactstewesnsennasbaclosmnussnspauundslenmbonsassbusesnceess 53 A Cartridge is low or Cartridge is very low message displays on the product control panel 54 Change the Very Low settings cccsssssssessssseecceseseeccscceeeeecccssssesceeeeeeceeseeeeeeescesssssssseseeeseeeees 54 Order SUP CS sekr eneon se EEE eE E N E 54 iv ENWW ENWW Product does not pick up paper OF misfeeds wit icsecsirsesedeseichictnasskssehacreSbacecasdiawis cadepdaccnabaisemsehanscunecenCuatecssseoanies 55 The product does not pick UP PAPE 0000000000000000000000000000000s0ssssssseecoeorsssssssssescorsrssssssssseoreressssssessse 55 The product picks up multiple sheets of paper oo cece ecccccceetesssssssssssccssccecececscsceeeeecceeesesaeseeaes 55 E E E EE NA E E A Le A A E E T A E E A E A 56 Jam OG ALOUD Sn E E 56 Experiencing frequent or recurring paper jams ccccccsesssssssssscssscecccceeceeseesesesssssssssesssessesees 57 Clear jams in the toner cartridge area iisescsvsacevcssevsvauduevesicensceos cusindenuwseaswundelevawunseiogeasvensauyavensetivevsnteoaes 58 Cl ar jams in the output DIM sisena aaea aaaea naa a aa aaa aaa an aaa E eaa eaaa aa
51. s not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Make sure the printing environment is within recommended specifications Product does not pick up paper or misfeeds 55 Clear jams e Jam locations e Experiencing frequent or recurring paper jams e Clear jams in the toner cartridge area e Clear jams in the output bin Clear jams in the duplexer dw models only Jam locations 1 Toner cartridge area and output bin See Clear jams in the toner cartridge area on page 58 and Clear jams in the output bin on page 60 2 Duplex area dw models only See Clear jams in the duplexer dw models only on page 62 56 Chapter6 Solve problems ENWW Experiencing frequent or recurring paper jams ENWW To reduce the number of paper jams try these solutions 1 2 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Use paper that has not previously been printed or copied on Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are ad
52. sccsscssecsecssscesccssssesscsssessccsssesesssssseesceseaes 32 Manually print on both sides 0S X sec cicscecnctecsccccecencicnteassedccuesiascetenenecieusectutedosoepedsdbcodnesassdoumedaoeicteds 32 Print multiple pages per sheet OS X ou scescssscssscsssccsssscssccsescssecssessssscssescsssessesesssssssscssesessees 33 Select the paper type OS X eeren EA ENO 33 Additional print taS KS saniser EENE EO E n ANEO 33 Set up HP Wireless Direct Printing cc ccccssccssseeeccsssssssscesscesecceccceeceecceeececcacccsssssesseseesceceesceeeeecesssessseeess 34 MoDile printing coese ese cscasrerscvaacesceiessenvaseiunesneees EOE E AEE 35 HPeERE V e ere R E E AE E E E A 35 HP ePrint software 2 0 0 ccessssccessssccccsssnesecesssscecesessnesccessacsccesesesecsessnesecessaeeeceseesaeeceseseeeeeseneeeeees 35 PRAM WANN A NN takes NA cece tess E A EE E ess N E E E A 36 S PIAA Tite TOONE ooer A oti A 37 Change the product connection type Windows u cccccceccecssssccsessssscssccsscesccssscessccsscssecsssscesssssesesscssseesecs 38 Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows 39 Advanced configuration with HP Utility for Mac OS X wou ec cecsssssssssssssssssssssssscseeeseeeeseceeeceseesesssssssesseseees 41 OUST TS OU oee a A A 41 P UV TE aE S aipe E EN 41 Configure IP network settings lt ssiincsiscssareicuavvaenqeassebasaeronssasounvensededenanecuauvdgancandendedevenncnsuswnseseedosd
53. sct sPszucacdernccernRasducacwsest sont domaasnenaievesgubeselsessebace tacemcners 66 Mya df ere DIGI IV ON cacaciososec Saved ine cenis cuca vs disSice vo cuiess suicunceateucd dened ceccatsdsxesasucstacesiecsinaeseucuistssiedsedse 67 Solve wired network DIODIEINS a aan a a oa eara Ceavedaaseedsocodsouecevas 68 POOF DY SICAWCOMPOCU ON sosiete a a a a E 68 The computer is using the incorrect IP address for the product cccccsssssssssssssssssseeeeeeeees 68 The computer is unable to communicate with the Product cu ecccecccesesssecsecceeessssseseeseees 68 The product is using incorrect link and duplex settings for the network cccccceceeseeeeeseseeeeeeees 69 New software programs might be causing compatibility problems cece eeeseseeesesseeeeseees 69 The computer or workstation might be Set UP incorrectly 0 0 eeeeeeeeeeeeeeeteeeeecetecsssssssssssseeeeees 69 The product is disabled or other network settings are incorrect ccccccssseccccceecceeeeeeeeeeeeeeeees 69 Solve wireless network problems cc ce cccccseccccccccsssssscscceccccceeaccssscececesscececcssccsescesesssceeaccusccessesseesccsscsseeeess 70 Wireless connectivity checklist sik cisccidscciceccesciadeacdicscdedsadeveeeveadencsaeedaeceicvsbenscacsedaoveveveoasscasdedaeveesseneecs 70 The product does not print after the wireless configuration completes ccccccsseeeeteceeeeeeees 71 The product does not print
54. speed print quality and printer feature support for most users e Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL5 ENWW Improve print quality 67 Solve wired network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page e Poor physical connection e The computer is using the incorrect IP address for the product e The computer is unable to communicate with the product e The product is using incorrect link and duplex settings for the network e New software programs might be causing compatibility problems e The computer or workstation might be set up incorrectly e The product is disabled or other network settings are incorrect Ex NOTE HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP print drivers For more information go to Microsoft at www microsoft com Poor physical connection 1 Verify that the product is attached to the correct network port using a cable of the correct length 2 Verify that cable connections are secure 3 Look at the network port connection on the back of the product and verify that the amber activity
55. t the product and the wireless router are turned on and have power Also make sure that the wireless radio in the product is turned on Verify that the service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks verify that the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection Verify that the encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security Verify that the product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Verify that obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point Verify that the product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wir
56. te www hp com support l M201 www hp com support ljM202 HP PCL 6 driver Provided as the default driver on the product CD This driver is automatically installed unless a different one is selected Recommended for all Windows environments Provides the overall best speed print quality and product feature support for most users e Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL5 HP UPD PS driver Recommended for printing with Adobe software programs or with other highly graphics intensive software programs e Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL5 e Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products e The best choice for printing from third party or custom software programs e The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple product models Preferred when printing to multiple product models from a mobile Windows computer HP UPD PCL 6 Recommended for printing in all Windows environments Provides the overall best
57. ter HP Web Services tab Use this tab to set up and use various Web tools with the product 40 Chapter5 Manage the product ENWW Advanced configuration with HP Utility for Mac OS X Use the HP Utility to check product status or to view or change product settings from your computer You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP IP based network Open HP Utility 1 Atthe computer open the System Preferences menu and then click Print amp Fax Print amp Scan or Printers amp Scanners 2 Select the product in the list 3 Click the Options amp Supplies button 4 Click the Utility tab 5 Click the Open Printer Utility button HP Utility features The HP Utility toolbar includes these items e Devices Click this button to show or hide Mac products found by the HP Utility e All Settings Click this button to return to the HP Utility main view e HP Support Click this button to open a browser and go to the HP support Web site e Supplies Click this button to open the HP SureSupply Web site e Registration Click this button to open the HP registration Web site e Recycling Click this button to open the HP Planet Partners Recycling Program Web site HP Utility consists of pages that you open by clicking in the All Settings list The following table describes the tasks that you can perform with HP Utility Menu Description Information And Support Supplies Sta
58. the password Chapter 5 Manage the product ENWW Economy settings Print with EconoMode Set the Sleep Delay 8 Set the Auto Power Down delay Print with EconoMode This product has an EconoMode option for printing drafts of documents Using EconoMode can use less toner However using EconoMode can also reduce print quality HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge EY NOTE If this option is not available in your print driver you can set it using the HP Embedded Web Server _ 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 Click the EconoMode check box Set the Sleep Delay 1 On the product control panel press the OK button 2 Open the following menus e System Setup e Energy Settings e Sleep Delay 3 Select the time for the sleep delay and then press the OK button X NOTE The default value is 1 Minute Set the Auto Power Down delay EX NOTE This setting is not available on all products 1 Onthe product control panel touch the OK button 2 Open the following menus e System Setup e Energy Settings ENWW Economy settings 47 Auto Power Down e Power Down Delay 3
59. tton Confirms a setting or an action to proceed 6 Back button Returns to the previous screen 7 ePrint button Opens the Web Services menu 8 Wireless button and light dw Provides access to the Wireless menu and wireless status information When the product is models only connected to a wireless network this button illuminates 9 Attention light Indicates the product has an error a tray is empty or other condition requiring attention 10 Ready light Indicates the product is ready ENWW Product views 7 8 Product hardware setup and software installation For basic setup instructions see the Hardware Installation Guide that came with the product For additional instructions go to HP support on the Web Go to www hp com support lj M201 www hp com support ljM202 for HP s all inclusive help for the product Find the following support Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information Chapter 1 Product introduction ENWW 2 Paper trays e Supported paper sizes and types e Load the priority input tray Tray 1 e Load the main input tray Tray 2 For more information Go to www hp com support lj M201 www hp com support ljM202 HP s all inclusive help for the product includes the following information ENWW Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty
60. tus Show the product supplies status and provides links for ordering supplies online e Device Information Show information about the currently selected product including the product Service ID if assigned the firmware version FW Version the Serial Number and the IP address e File Upload Transfer files from the computer to the product You can upload the following types of files HP LaserJet printer command language PRN Portable document format PDF ENWW Advanced configuration with HP Utility for Mac OSX 41 Menu Description o Postscript PS o Text TXT e HP Connected Access the HP Connected Web site e Upload Fonts Upload fonts from your computer to the product Printer Settings e _ Auto off Configure the product to automatically turn off after a period of inactivity You can adjust the number of minutes after which the product turns off e Network Settings Configure the network settings such as the IPv4 settings IPv6 settings Bonjour settings and other settings e Supplies Management Configure how the product should behave when supplies are nearing the end of their estimated life e Trays Configuration Change paper size and type for each of the trays e Additional Settings Open the HP Embedded Web Server EWS for the product NOTE USB connections are not supported Information Message Center Display error events that have occurred with the product Fax Settings e Basic Fax Settings Set
61. up the fields in the fax header and configure how the product answers incoming calls MFP fax models only e Junk Fax Blocking Store the fax numbers you want to block e Fax Forwarding Set up the product to send the incoming faxes to a different number e Fax Logs View the logs of all faxes e Fax Speed Dials Add fax numbers to the speed dial list Scan Settings e Scan to E mail Open the HP Embedded Web Server EWS page for configuring settings for scanning to email MFP touchscreen models only e Scan to Network Folder Open the HP Embedded Web Server EWS page for configuring settings for scanning to a network folder NOTE USB connections are not supported 42 Chapter5 Manage the product ENWW Configure IP network settings Printer sharing disclaimer View or change network settings Rename the product on a network Manually configure IPv4 TCP IP parameters from the control panel Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings 1 Print a configuration page and locate the IP address a Onthecontrol panel press the OK button b Scroll to the Reports menu and then press the OK button c Scroll to the Configuration Report option and then press the
62. ws 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 From the Paper Type drop down list click the More option 5 Expand the list of Type is options 6 Expand the category of paper types that best describes your paper 7 Select the option for the type of paper being used and click the OK button 8 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Check the paper type setting 0S X 1 Click the File menu and then click the Print option 2 Select the product 3 Click Show Details and then click the Media amp Quality menu or the Paper Quality menu ENWW Improve print quality 63 4 5 Select a type from the Media type drop down list Click the Print button Check the toner cartridge status Check the supplies status page for the following information Estimated percentage of cartridge life remaining Approximate pages remaining Part numbers for HP toner cartridges Number of pages printed Use the following procedure to print the supplies status page 1 2 On the product control panel press the OK button Scroll to the Reports menu and press the OK button Scroll to the Supplies Status option and then press the OK button to print a report of the status of all supply items Check the percent of life remaining
63. ys on the product control panel Press the Enter key on the computer keyboard The EWS opens http Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows 39 Tab or section Description Home tab Device Status Shows the product status and shows the approximate percent life remaining of HP supplies Provides product status and configuration information e Supplies Status Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the print quality is no longer acceptable e Device Configuration Shows the information found on the product configuration page Network Summary Shows the information found on the product network configuration page Reports Print the configuration and supplies status pages that the product generates e Event Log Shows a list of all product events and errors System tab e Device Information Provides basic product and company information Provides the ability to configure the e Paper Setup Change the default paper handling settings for the product product from your computer e Print Quality Change the default print quality settings for the product e EcoSMART Console Change the default times for entering Sleep mode or Auto Power Down mode Configure which events cause the

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