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PM23c, PM43, and PM43 Mid-Range Printer User Manual

1. M4 17 09 in 473 mm HEIL 18 61 in 114 PM23c PM43 and PM43c Mid Range Printer User Manual Appendix A Specifications PM23c Printer Width Dimensions 205mm 8 08 in PM23c Printer Length and Height Dimensions 181 mm 713 in 432 mm 17 01 in 471 mm 18 53 in PM23c PM43 and PM43c Mid Range Printer User Manual 115 Appendix A Specifications 116 Power Specifications Power Supply Requirements 100 240 V 4 A 50 60 Hz Temperature and Humidity Specifications Operating Temperature Storage Temperature Relative Humidity 5 C to 40 C 41 F to 104 F 20 C to 70 C 4 F to 158 F 20 to 80 non condensing PM43 Print Speed Resolution and General Media Specifications Print Mode Print Speed variable Print Resolution Print Width Media Width Label Roll Diameter maximum Label Roll Core ID Label Length minimum Gap Length Between Labels Black Mark Length Media Thickness Media Density Liner Opacity maximum Ribbon Width Thermal Transfer or Direct thermal 203 dpi 100 to 300 mm sec 4 to 12 ips 300 dpi 100 to 300 mm sec 4 to 12 ips 406 dpi 100 to 25
2. Ethernet Settings Setting Description Default IPv4 IP Specifies how the printer obtains an IP DHCP Assignment address Method IPv4 IP Address Specifies the unique network level 0 0 0 0 address that is assigned to each device in a TCP IP network IPv4 Subnet Mask Specifies a number that defines the 0 0 0 0 range of IP addresses that can be used in a TCP IP network PM23c PM43 and PM43c Mid Range Printer User Manual 129 Appendix B Default Settings Ethernet Settings Continued Setting Description Default Default Router Specifies the IP address ofa router that 0 0 0 0 is used when a device sends a packet to another subnet or to an unknown destination DHCP Response Specifies if the printer receives DHCP Broadcast responses by broadcast or unicast IPv6 IP Specifies how the printer obtains an IP Automatic Assignment address for IPv6 networks Method IPv6 IP Address Specifies the unique network level Automatic address that is assigned to each device in a TCP IP network IPv6 Wireless 802 11 General Settings This section describes the 802 11 general settings To view these 130 settings From the printer Main Menu select Settings gt Communications gt Wireless 802 11 gt General From the printer web page click the Configure tab Communications gt Wireless 802 11 Wireless 802 11 General Settings Setting Network Name SSID Network Type Roaming Descri
3. The series of three test labels prints out Print a Test Label with the Full Touch Printer The first time you turn on the full touch printer or reset to factory defaults the printer runs a startup wizard to let you enter basic setup information After the startup wizard finishes the printer enters Ready mode where you can choose to access the Main Menu and print a test label 1 Connect the printer to power and turn on the printer 2 After the startup sequence finishes the startup wizard begins After you enter all of the information on the wizard screens click No when prompted to run other wizards 3 From the Ready screen tap the Main Menu button on the status bar PM23c PM43 and PM43c Mid Range Printer User Manual 39 Chapter 2 Set Up the Printer 4 From the Main Menu tap Tools gt Test Labels 5 Select the test label you want to print and tap it Your test label prints If print quality is low go to Wizards gt Printing gt Print Quality Calibrate the Screen Ifyou are having problems with the full touch screen responding when you tap it you may need to calibrate the screen On the keypad press to enter the Main Menu Press 2 until the Wizard button is selected and then press Enter Press 2 until Calibration is selected and then press Enter Press 2 until Screen is selected and then press Enter u FF WN oa Tap the calibration points on the screen until the screen goes blank The touch
4. 2 Open the media cover 3 Remove the media and ribbon if installed PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 6 Maintain the Printer 4 Turn the printhead lift lever counterclockwise to raise the printhead 5 Detach the magnetic pressure arm from the printhead bracket and disconnect the two cables from the printhead as you remove it from the printer 7 Asyouinsert the new printhead bracket into the printer make sure the metal arms on the printhead go around the magnetic pressure arm bar Attach the magnetic pressure arm to the printhead PM23c PM43 and PM43c Mid Range Printer User Manual 103 Chapter 6 Maintain the Printer 8 Replace the media and ribbon in the printer 9 Turn the printhead lift lever clockwise to lower it 10 Close the media cover reconnect power and turn on the printer Replace the Platen Roller If the printer platen roller gets damaged or wears out it is easy to replace On the PM43 printer you can store a spare platen roller in the holder located under the media holder Just insert the platen roller as you would into the printer and then turn the latch counterclockwise to secure it to the printer base 1 Turn the printer off and disconnect the printer from power 2 Open the media cover 3 Remove the media 4 Turn the printhead lift lever counterclockwise to raise the printhead 5 Rotate the platen roller latch clockwise to detach it from the printer
5. After you complete the startup wizard you can choose to complete more wizards or you can go to the Ready screen theicons turn on and then turn off one at a time on the icon printer When the printer has finished starting up the blue Ready to Work indicator turns on and stays on Ifa condition occurs that will prevent printing the Ready to Work indicator blinks 38 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer About Test Labels Print a test label after you have loaded media and ribbon to verify that you have installed everything correctly and also to get some important information about your printer The way you print a test label is slightly different between the full touch and the icon printer Please use the procedure for your printer Print a Test Label with the Icon Printer When you turn on the icon printer all of the LEDs on the display light up including the Ready to Work indicator One by one the LEDs turn off as the printer starts up The first LED to turn off is the Ready to Work indicator The LEDs then turn off following a sequence from the top left LED to the bottom right LED 1 Connect the printer to power and turn on the printer 2 The printer goes through its startup sequence and all of the LEDs light up When the last two LEDs are lit Printhead Hot and Maintenance press and hold the Print button until the test label starts to print 3 Release the Print button
6. 1997 Eric S Raymond Copyright C 1991 1998 Thomas G Lane Copyright 2006 Richard Wilson lt richard wilson netsurf browser org gt Copyright 2008 Sean Fox lt dyntryx gmail com gt Copyright c 1998 2009 Glenn Randers Pehrson 152 Link to Source Code http www racoon2 wide ad jp w http ipsec tools sourceforge net http www net snmp org hetp www enlightenment org hetp www libexpat org hetp www columbia edu kermit http giflib sourceforge net hetp www ijg org http www netsurf browser org projects libnsbmp http www libpng org pub png libpng html PM23c PM43 and PM43c Mid Range Printer User Manual Copyright or License Text Copyright c 1998 2007 The OpenSSL Project C 1995 2004 Jean loup Gailly and Mark Adler Copyright c 2003 2009 Jouni Malinen lt j w1 fi gt and contributors C Copyright 2000 2008 Wolfgang Denk DENX Software Engineering wd denx de Copyright Freescale Semiconductor Inc 2004 2007 All rights reserved Copyright c 1997 2002 Jean Tourrilhes lt jt hpl hp com gt Alessandro Rubini 2008 Link to Source Code http www openssl org http zlib net http www denx de wiki U Boot WebHome http ltib org http www hpl hp com personal Jean_Tourrilhes Linux Tools html http www gnudd com sw fiq engine html This software is provided by all copyright holders as is and any express or implied warranties inclu
7. The printer is connected to my Make sure that bidirectional support is PC using a virtual COM port disabled From the printer properties and printing stops But thereare dialog box click the Ports tab and then no errors to indicate that clear the Enable bidirectional support something is wrong check box The printer is connected to a Try these possible solutions serial port on my PC but the 5 Make sure the serial port settings are printer is not working configured correctly Make sure the serial cable pinouts are correct and that the cable is not damaged Ifyou have the Intermec Windows driver for an RS 232 printer installed on your PC uninstall the driver Networking Problems and Possible Solutions Problem Possible Solution The Ethernet or wireless network Try these possible solutions connection is not working Make sure your network cable is correctly securely connected to your printer and a straight pin to pin cable not a crossover cable Make sure your PC is correctly configured for and connected to your network Make sure your printer is correctly configured for your network 92 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer Networking Problems and Possible Solutions Continued Problem Possible Solution I cannot connect to the printer If you are connecting your printer with a web page crossover network cable you may need
8. appears 4 Type your Username and Password in the text fields and click Login 5 Click the Services tab and then select Firmware Upgrade The Firmware Upgrade screen appears showing the current firmware version 6 Click Browse to locate the upgrade file select it and then click Open 7 Click Upgrade The printer web page shows that it is upgrading firmware on your printer PM23c PM43 and PM43c Mid Range Printer User Manual 97 Chapter 5 Troubleshoot the Printer Upgrade Firmware from a USB Storage Device You can upgrade the printer firmware from a USB storage device You must place the upgrade file in the root directory on the USB storage device Note For best results Intermec recommends using a USB storage device that contains no other files besides the upgrade file Copy the firmware upgrade file to the root directory of the USB storage device 2 Turn the printer off 3 Insert the USB storage device into a USB host port 4 Restart your printer An upgrading firmware message appears as the upgrade file is loaded into the printer memory This process may take a few minutes 5 Remove the USB storage device 98 PM23c PM43 and PM43c Mid Range Printer User Manual 6 Maintain the Printer Use the information in this section to understand how to clean adjust and replace parts of the printer Chapter 6 Maintain the Printer How to Clean the Printer gt gt D To properly maintain
9. e NarkisClassicMF e WorldType Collection J e WorldType Collection K e WorldType Collection S e WorldType Collection T PM23c PM43 and PM43c Mid Range Printer User Manual 121 Appendix A Specifications 122 Supported Font Types TrueType OpenType Bitmap Supported Bar Code Symbologies 1D bar code symbologies Codabar Code 11 Code 39 Code 93 Code 128 DUN 14 16 EAN HIBC 39 HIBC 128 Industrial 2 of 5 Interleaved 2 of 5 ISBT 128 Matrix 2 of 5 Straight 2 of 5 UPC 2D bar code symbologies Supported Graphic File Types PCX PNG GIF and BMP Windows Drivers Aztec Code 16K Code 49 Data Matrix Dot Code Grid Matrix MaxiCode MicroPDF417 MSI modified Plessey PDF417 Planet Plessey Postnet QR Code RSS 14 USPS 4 State Customer Bar Code Support for Windows XP Vista Windows 7 Server 2003 Server 2008 Supports 32 bit and 64 bit editions PM23c PM43 and PM43c Mid Range Printer User Manual Appendix A Specifications Interface Specifications Use this section to understand the standard interfaces available on the PM23c PM43 and PM43c printers RS 232 Serial Interface Use this table to understand the default settings of the serial port Default Settings of the Serial Port Parameter Default Setting Baud rate 115200 Data bits 8 Parity None Stop bits 1 Hardware Disable The printer end of the serial cable is a DB9 pin and the PC end is dependent on t
10. that large rolls of media stay on the hanger Media Cover Lock PM43 Use the media cover lock on the PM43 to make sure the media cover remains closed with an external lock Parallel IEEE 1284 PM23c Use the parallel interface board to Interface board PM43 make a parallel port on the back of the PM43c printer Real Time Clock PM23c Use the real time clock to keep track of PM43 the current time on the printer PM43c RFID Module PM23c Use the RFID module to be able to PM43 print on RFID media The PM23c can PM43c print RFID baggage tags Rotating Media PM23c Use the rotating media supply hub Supply Hub PM43 with media that has a 76 mm 3 in PM43c core The PM43 hub supports up to 212 725 mm 8 375 in outside diameter roll size the PM23c and PM43c hub supports up to 152 4 mm 6 in outside diameter roll size The hub option also includes a paper low sensor Short Door PM23c Use the short door to accommodate PM43c large rolls of media Touchless PM23c Use the touchless configuration Configuration PM43 option to be able to configure the PM43c printer from an RFID reader PM23c PM43 and PM43 Mid Range Printer User Manual 21 Chapter 1 About the Printer 22 PM23c PM43 and PM43c Options and Accessor es Continued Supported Option or Accessory Printer Description Wi Fi Bluetooth PM23c Use the Wi Fi Bluetooth module to be Module PM43 able to communicate with your printer PM43c wirelessly PM23c PM43 and PM43
11. Appendix A Specifications Media Sensors abel gap tag notch Black mark e Printhead lift Media low with rotational hanger option Ribbon present end thermal transfer models only Ribbon low Network Services e FTP HTTP Server e SNMP v1 2c 3 SNMP client support for IPv4 and IPv6 WINS for IPv4 BOOTP for IPv4 DNS client support for IPv4 and IPv6 Line Printer Protocol Raw TCP Telnet in out DHCP client for IPv4 and IPv6 network dual stack Pv4 and IPv6 Ping PSEC IKEv2 over IPv6 e SSH 120 PM23c PM43 and PM43c Mid Range Printer User Manual Resident Fonts Andale Mono Andale Mono Bold Century Schoolbook Roman CG Times CG Times Bold Letter Gothic OCR A e OCR B Univers Univers Bold Univers Condensed Bold Univers Extra Condensed Downloadable Fonts For broader language and character support Intermec printers allow download and printing with any Unicode TrueType or TrueType based OpenType font Intermec recommends fonts from Monotype Imaging to Appendix A Specifications address global languages The fonts below have been tested and are available for purchase and download at www fonts com WorldType Collection fonts support all global languages whereas the other fonts listed support specific languages Angsana New Regular Helvetica World MSung PRC Medium MSung HK Medium HYGothic Medium TBMinPro Light
12. Chapter 2 Set Up the Printer 3 dM Oc uv hA Feed media through the slot in the back of the printer or from the slot in the bottom of the printer and route it through the print mechanism Turn the printhead lift lever clockwise to close the printhead Close the media cover Press the Print button to advance the media Configure the printer for the correct media type media with gaps black mark continuous fixed length or continuous variable length Calibrate the sensors on the printer You can calibrate the media from the Main Menu Wizards Calibration Media on a full touch printer or from the web page Services gt Media Calibration for all models of the printer About Cut Off Printing 32 In cut off printing each label is automatically cut from the media roll immediately after the label is printed You can print on non adhesive continuous label stock You can also use self adhesive labels with a liner but you must cut only the liner PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer Caution You must not use the cutter to cut through any kind of adhesive or other soft material that may stick to the cutting parts and render the cutter inoperable or even damage the electric motor The cutter module includes the Label Taken Sensor You can also install che optional cutter tray accessory which holds up to 20 labels or tickets After you load media you need
13. Connect the Printer 4 Foranon DHCP network e Fora full touch printer from the Main Menu select Settings gt Communications gt Ethernet gt IPv4 or IPv6 and change the settings as needed Foranicon printer configure the Ethernet settings through PrintSet IPv4 and IPv6 Ethernet Settings Setting Default IPv4 IP Assignment Method DHCP IPv4 IP Address 0 0 0 0 Subnet Mask 0 0 0 0 Default Router 0 0 0 0 DHCP Response Broadcast IPv6 IP Assignment Method Automatic IPv6 IP Address Automatic About Wireless Communications 50 The printer supports wireless communications when the optional Wi Fi Bluetooth module is installed You can configure wireless communications e from the printer web page e from the printer Main menu if your printer has full touch display front panel By default the printer supports DHCP networks Note If you are not using a DHCP network you need to configure Wi Fi settings by using Intermec PrintSet through a USB connection to the printer by sending commands through a serial connection or by using the wizards and settings menus on a full touch printer PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 3 Connect the Printer Configure Wireless Communications from the Web Page Use this procedure to configure wireless communications from the printer web page Note To configure the printer from the web page the printer must be turned on and connected to your
14. Mid Range Printer User Manual 2 Set Up the Printer Use this section of the manual to learn what you need to do to set up the printer You will find information about loading media and ribbon printing a test label calibrating the full touch screen and adjusting the printer Chapter 2 Set Up the Printer About Media The printers can print on labels tickets tags and continuous stock The procedure you use to load media depends on how you are operating the printer and the options you have installed About Linerless Media If you are printing on linerless media follow these guidelines for best results Youmust install the linerless roller accessory before printing For more information on this accessory contact your local Intermec representative When removing printed labels on linerless media tear the label up towards the top of the printer to prevent media jams e Do not use linerless media with the cutter accessory About Tear Off Printing For tear off printing you manually tear printed labels tickets and other printed media from the front of the printer You can use these types of media for tear off printing e Non adhesive continuous stock e Self adhesive continuous stock with liner e Self adhesive labels with liner Tickets with gaps with or without perforations Tickets with black marks with or without perforations Load Media for Tear Off Printing You can install an optional label
15. PM43c Mid Range Printer User Manual 5 Troubleshoot the Printer Use this chapter to troubleshoot the printer Chapter 5 Troubleshoot the Printer Call Product Support If you cannot find the answer to your problem in the Troubleshooting section go to the Intermec technical knowledge base Knowledge Central at intermec custhelp com to review technical information or to request customer support If you still need help after visiting Knowledge Central call Product Support To talk to an Intermec Product Support representative in the U S A or Canada call 1 800 755 5505 Outside the U S A and Canada go to www intermec com and click Contact Us to find your local Intermec representative Before you call Intermec Product Support make sure you have this information ready Printer serial number Printer configuration number Firmware type and version Printer command language Wireless or serial port settings Installed options Media settings Ethernet settings Bluetooth settings You can find all of this information on the printer web pages or on a test label 82 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer About Printer System Information Look in the System Information tab in the printer web pages for useful information and statistics on the printer hardware and firmware You may need this information if you want to contact Intermec Product
16. Printer Firmware horrei cece cece eee eee ees 96 Download the Printer Firmware Update 0 e cece eee eee 97 Upgrade Firmware from the Printer Web Page 0000s eee eee 97 Upgrade Firmware from a USB Storage Device 000 cece ee 98 6 Maintain the Printer 00000c cece enews 99 Howto Clean the Printer o 5 oos cre RE eas e satiate abi eartaeiamed 100 CleanthePnnthead ius otc eee hat ERE RISE es 100 Clean the Media Guides 2L RARE tebe ba e 101 Clean the Exterior ofthe Printer esses 102 Clean the Guttet s odi ese CADET Neue eb NM 102 Replaceithe Printhe d renens rig iiri aA xU IR E ed een ed 102 Replace the Platen Roll t cesso cce aes ex E oe ees es led 104 How to Adjust the Printer cipes oho eG ey a E begs eu IOTER 105 Prevent Ribbon Wrinkling s sassis iew eee ee 105 Adjust the Printhead Balance sesir iarere a E cece eens 106 Adjust the Printhead Pressure sse es 107 Adjust the Label Gap and Black Mark Sensor 0 00 000 e eee 108 viii PM23c PM43 and PM43c Mid Range Printer User Manual Contents A Specifications n eese om Printer Specifications eut oe Pd d ride eU SY E ERE eR ee 112 Intefface Specifications ie o du t So Saad eta Soe Na Cee RE REESE 123 RS 232 Serial Intetface icc c ee Ged choca Rad Reta I ERU eee 123 USB Device Interface 0 eese ees 124 USB Host Interface cc dote RICO Ub EUER eee ed ee Sede nd 124 Ethernet
17. To keep all current system settings clear the System Settings check box 4 Tapthe right arrow and when prompted tap Yes to restore default settings and reboot A confirming message appears To return to the Main Menu without restoring the default settings select No To return to the Restore Defaults list without restoring any defaults select Cancel PM23c PM43 and PM43c Mid Range Printer User Manual 95 Chapter 5 Troubleshoot the Printer Restore Defaults with a Hardware Based Reset e You can restore the printer defaults on a full touch or icon printer by performing a hardware based reset Note Although this procedure restores all defaults on the full touch printer it only restores settings on the icon printer You need to use PrintSet or another method to restore all defaults on an icon printer Turn the printer off and open the media cover 2 Turn the printhead lift lever counterclockwise to raise the printhead 3 Turn the printer on while pressing and holding the Feed button 4 Release the Feed button when the status bar is nearly full on the full touch printer or when the last two LEDs remain lit on the icon printer All of the settings are restored on the printer 5 Turn the printhead lift lever clockwise to lower the printhead and close the media cover How to Upgrade the Printer Firmware 96 You should check for periodic updates to the printer firmware Updated firmware can include bug
18. We RNC CPUS 35 Load Ribbon 292 eee dete ee eds eee needs Ii eue Ret e E 35 Connect the Printer to Power 0 ccc cc ccc cece ee cee e 38 About Test Labels Tires eaae tate eal hU PERERMPR DU eee aa dur eae S 39 Print a Test Label with the Icon Printer sse 39 Print a Test Label with the Full Touch Printer sese 39 Calibratethe Scr en osos ac RE c ee ET E 40 Createand Print Eabelss ose oet ed a ee Le ERN eode 40 How to Print oni REID M dias uet Tek uer aser DAE co ete e est 41 About RFID Tag Position isses nen 41 Run the RFID Calibration Wizard 0 0 0 ccc cece cee ce eee aee 41 Calculate REID Tas Position oorr E ie a oes 42 3 Connect the Printer 45 AbOUE Print r Drivers soos REESE IU Mee NC eae eee a cae ra 46 Install Printer DtivetS o ce Ib ves ADU EUDDIE E M RE EA E REL Re be ER 46 How to Connect the Printer to Your PC 1 ccc ee 47 Connect the Printer Using a Serial Cable sessi csde cireni neie 48 Connect the Printer Using a USB Cables ysi oo ieur sa o AA eee 48 About the Parallel Port 0 0 ccc ccc ccc cc cece RR 48 Connect the Printer Using an IEEE 1284 Cable 00008 48 vi PM23c PM43 and PM43c Mid Range Printer User Manual Contents How to Connect the Printer to Your Network esee 49 Connect the Printer to an Ethernet Network esses eee 49 About Wireless Communications 0 ccc ccc cc cece eee eee eens 50 Configure Wirele
19. address of your printer and press Enter The printer home page appears 3 Click the System Information tab 4 Click Odometer The list of current odometer statistics appears PM23c PM43 and PM43c Mid Range Printer User Manual 85 Chapter 5 Troubleshoot the Printer Set Maintenance Alerts You can set maintenance alerts to determine the threshold or value at which an alert is sent to you For example you can set a value in millimeters printed at which the printer triggers an alert telling you 86 that it is time to clean the printhead 1 Open a web browser on your PC 2 In the address bar type the IP address of your printer and press Enter The printer web page appears 3 Click Logi 4 Type your default val n The Login page appears Username and Password and then click Login The ue for Username is admin and the default value for Password is pass 5 Click the Configure tab The Configuration Summary page appears 6 Click System Settings gt Maintenance Alerts The Maintenance Alerts settings page appears Maintenance Alerts gt Alerts gt Network Services o wt at itadmin English v Intermec Bb PM43 PM43 0000000111 Logout Engish v gt Communications Maintenance Alerts io eae gt Printing Odometer User Resettable 9 m Y System Settings Odometer Printer o jm anes Odometer Printhead v jm DES Replace Printhead o m Audio Clean Printhead 0 m Manage Servic
20. and ribbon in the printer 7 Close the media cover reconnect power and turn on the printer Clean the Exterior of the Printer Make sure to keep the exterior of the printer clean Maintaining a clean exterior will reduce the risk of dust or foreign particles reaching the inside of the printer and affecting printer functionality e Useasoft cloth possibly moistened with water or a mild detergent when cleaning the printer exterior Make sure to keep the surface surrounding the printer clean as well Clean the Cutter You should clean the cutter every time you clean the printhead It is important to keep the cutter clean to prolong the life of the cutter 1 Turn the printer off and disconnect the printer from power 2 Open the cutter door 3 Useaswab soaked in isopropyl alcohol to clean the cutter opening 4 Once the cutter is dry close the cutter door reconnect power and turn on the printer Replace the Printhead 102 You need to replace the printhead periodically when it wears out due to the rapid heating and cooling process used during printing How often you need to replace the printhead depends on factors such as what type of images you print the type of media or ribbon you use the amount of energy to the printhead the print speed and the ambient temperature of the room you print in The firmware detects the new printhead when you restart the printer 1 Turn the printer off and disconnect the printer from power
21. ips 203 dpi 8 dots mm 300 dpi 11 8 dots mm 406 dpi 16 dots mm 203 dpi 108 mm 4 25 in max 300 dpi 106 mm 4 17 in max 406 dpi 104 mm 4 09 in max 19 05 to 114 3 mm 0 75 to 4 5 in 152 4 mm 6 in with standard cover 212 9 mm 8 38 in with dome cover 76 20 mm 3 in or 38 1 mm 1 50 in 6 35 mm 25 in 1 20 to 26 mm 0 05 to 1 02 in 3 to 25 mm 0 12 to 0 98 in centered between tickets 15 maximum reflectance 61 to 264 pm 2 40 to 10 40 mil 57 60 to 250 g m2 76 TAPPI T425 21 59 to 110 mm 0 85 to 4 33 in 62 mm 2 44 in PM23c PM43 and PM43c Mid Range Printer User Manual 117 Appendix A Specifications 118 PM43c Print Speed Resolution and General Media Specif cations Continued Ribbon Core I D Ribbon Core Length Gap and Black Mark Sensor 25 4 1 00 in 21 59 to 110 mm 0 85 to 4 33 in Adjustable from left edge to101 6 mm 4 00 in PM23c Print Speed Resolution and General Media Specifications Print Mode Print Speed variable Print Resolution Print Width Media Width Media Width RFID Baggage Tag Label Roll Diameter maximum Label Roll Core I D Label Length minimum Gap Length Between Labels Black Mark Length Media Thickness Media Density Liner Opacity maximum Ribbon Width Thermal Transfer or Direct thermal 203 dpi 100 to 300 mm sec 4 to 12 ips 300 dpi 100 to 300 mm sec 4 to 12 ips 406 dpi 100 to 250 mm s 4
22. labels Cutter Tray PM43 Use the optional cutter tray accessory PM43c to collect the cut off labels Door with the Dome PM23c Use the dome cover to accommodate Cover PM43c rolls of media up to 212 725 mm 8 375 inch outside diameter and protect the inside of the printer from dust and debris Dual USB Host Port PM23c Use the dual USB host port board to Board PM43 add the ability to connect multiple PM43c USB devices to the printer DUART Board PM23c Use the DUART board to add two PM43 UART ports on the back of the printer PM43c Extended Base with PM43 Use the extended base option with the Full Label Roll PM43 printer to be able to rewind a Rewinder full roll of labels Industrial PM23c Use the Industrial interface UART Interface UART PM43 board to make a UART port on the board PM43c back of the printer 20 PM23c PM43 and PM43 Mid Range Printer User Manual Chapter 1 About the Printer PM23c PM43 and PM43c Options and Accessor es Continued Supported Option or Accessory Printer Description Label Dispenser with PM23c Use the label dispenser to peel labels Rewinder and Label PM43 from the backing and present the Taken Sensor PM43c labels one at a time for application Label Taken Sensor PM23c Use the label taken sensor with the PM43 label dispenser option to detect when PM43c labels are removed from the printer and another can be printed Large Edge Guide PM43 Use the large edge guide to make sure
23. navigation pane Forserial Ethernet Wireless 802 11 or Bluetooth settings click Communications For media or print quality settings click Printing For display audio service and general settings maintenance alert message triggers or to enable and disable 802 11 and Bluetooth click System Settings To set conditions that trigger error warning and information alert messages click Alerts For network related settings such as DNS WINS Net1 for web and email server information or if you are using a network management application such as Intermec SmartSystems click Network Services 7 Make any changes to the settings you want to configure 8 To save your changes click Save To reset all parameters on the page to the default settings click Default Settings Configure the Printer with PrintSet 5 PrintSet 5 is a printer configuration tool that enables you to easily change your configuration settings You can also use the setup wizards in PrintSet 5 to guide you through common configuration tasks 1 Make sure that you have Windows XP or later running on your PC 2 Download PrintSet 5 from the Downloads page of the Intermec website at www intermec com products printers media software index aspx 3 Connect your printer to your PC using a serial USB or network Ethernet or Wi Fi connection PM23c PM43 and PM43c Mid Range Printer User Manual 71 Chapter 4 Configure the Printer How to Configure th
24. of instructions that controls printer functions Configure the printer e Return the status of the printer Control peripheral devices e Formata label or receipt for printing The printer supports these command languages and language simulator support options PM23c PM43 and PM43 Mid Range Printer User Manual Chapter 1 About the Printer Fingerprint Direct Protocol DP IPL Intermec Printer Language e ZSim ZPL command language simulator e DSim DPL command language simulator Smart Printing About Fingerprint Fingerprint is a BASIC inspired general purpose printer language Use Fingerprint to design custom label formats and write printer application software If you plan to run Smart Printing applications directly on the printer without connecting to a PC select Fingerprint as your printer command language For more information see the Intermec Fingerprint Command Reference Manual The printer uses the Fingerprint printer command language by default About Direct Protocol About IPL Direct Protocol DP is a subset of Fingerprint that uses a more intuitive English like syntax This flexible host based printer command language can also be used with Smart Printing applications Direct Protocol lets you combine predefined layouts and variable data to create labels tickets and tags If you are using bar code software like BarTender select Direct Protocol as your printer command langua
25. printer Main Menu select Settings gt Communications Wireless 802 11 Network IPv4 or IPv6 From the printer web page click the Configure tab Communications gt Wireless 802 11 Wireless 802 11 Network Settings Setting Description Default IPv4 IP Sets how the printer obtains an IP DHCP Assignment address for IPv4 networks Method IPv4 IP Address Sets the unique network level address 0 0 0 0 that is assigned to each device in an IPv4 network Subnet Mask Sets a number that defines the range of 0 0 0 0 IP addresses that can be used in an IPv4 network PM23c PM43 and PM43c Mid Range Printer User Manual 131 Appendix B Default Settings Wireless 802 11 Network Settings Continued Setting Default Router DHCP Response IPv6 IP Assignment Method IPv6 IP Address Description Default Sets the IP address ofarouterthatis 0 0 0 0 used when a device sends a packet to another subnet or to an unknown destination Sets if the printer receives DHCP Broadcast responses by broadcast or unicast Sets how the printer obtains an IP Automatic address for IPv6 networks Sets the unique network level address Automatic that is assigned to each device in an IPv6 network Wireless 802 11 Security Settings This section describes the 802 11 security settings To view these 132 settings e From the printer Main Menu select Settings gt Communications gt Wireless 802 11 gt Secur
26. service representative The inner edge of the printoutis Try these possible solutions in order missing The media may not be properly installed or aligned Reload the media The media margin or X start parameter may be set too low Increase the setting The content on my printout is The print speed may be too high Lower compressed the print speed Nothing shows up on my thermal The ink coated side ofthe ribbon may not transfer printout be facing the media Reload the ribbon When I feed or print a label the Make sure the Print Method is set to ribbon is not taken up Instead it Ribbon TTR spills out the front of the printer The ribbon breaks Try these possible solutions in order Make sure your media setting is appropriate for the type of media you are using Make sure that the ribbon is fitted correctly Reload the ribbon The energy control may be faulty For help contact your Intermec Service representative PM23c PM43 and PM43c Mid Range Printer User Manual 91 Chapter 5 Troubleshoot the Printer Print Quality Problems and Possible Solutions Continued Problem Possible Solution The ribbon wrinkles Try these possible solutions in order Theribbon tension bar may not be adjusted correctly Use a large straight slot screwdriver to adjust the ribbon tension bar Youmay need to adjust the media edge guide The printhead pressure may be too high Decrease the printhead pressure
27. the print mechanism when the power is on Caution Double pole neutral fusing Caution Do not spray the printer with water If you are using a hose to clean the premises in an industrial environment remove the printer or protect it carefully from spray and moisture Caution Make sure you place the printer on an even surface that can safely support its weight and supplies Caution You must implement both hardware and software safety precautions to prevent the possibility of undefined system states Caution You must ensure that dangerous conditions cannot occur under any circumstances even for a brief period of time Caution Observe all safety and accident prevention regulations applicable to your specific region and application Caution Before you use a cleaning card carefully read the warning text on the envelope PM23c PM43 and PM43c Mid Range Printer User Manual Before You Begin Product Identification The machine labels are attached to the underside of the printer and contain information on type model serial number and AC voltage This document provides warnings regarding personal safety during operation of the printer Global Services and Support Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Support gt Returns and Repairs gt Warranty Web Support Visit che Intermec web site at www intermec com to download our c
28. the same file 1s 1a 9 Usethe printer web page the Main Menu on a full touch printer or PrintSet 5 to specify the certificate pem file to use for security About Bluetooth Communications The printer supports Bluetooth communications when the optional Wi Fi Bluetooth module is installed When Bluetooth is enabled you can use a Bluetooth bar code scanner to send scanned data directly to a Fingerprint application You can also make the printer discoverable by other Bluetooth devices and enable security if required You can set up Bluetooth communications from the printer web page from the printer Main Menu using Intermec PrintSet through a USB connection to a PC Connect to a Bluetooth Device If your printer has the full touch display you can use the Bluetooth wizard to discover and connect to an HID Bluetooth device such as a keyboard or a Bluetooth scanner configured as an HID slave 1 Make sure your Bluetooth device is turned on and discoverable and that the device is in range of the printer 2 From the printer Ready screen select the Main Menu 3 Select Wizards gt Communications gt Bluetooth PM23c PM43 and PM43c Mid Range Printer User Manual 53 Chapter 3 Connect the Printer 4 Follow the instructions to discover and connect to your Bluetooth device Ifyou are unable to connect to the Bluetooth device you may need to change the printer Bluetooth settings Configure Bluetooth Communicatio
29. to disable the web browser s proxy settings on your computer to access the printer web page RFID Problems and Possible Solutions Problem Possible Solution The printer has RFID media After you load RFID media restart the loaded but it is not writing to the printer to let the printer identify the tags RFID media type or run the RFID calibration wizard The RFID module is installed in The printer is not communicating the printer but RFID does not properly with the RFID hardware For appear in the menu help contact your local Intermec representative None of the RFID commands RFID is disabled Enable RFID from the work web page or the Main Menu Go to Settings Main Menu or Configure tab web page gt System Settings gt Manage I O Printing on regular media not RFID is enabled Disable RFID from the RFID is slow and halted in web page or the Main Menu between labels Iamusinganapplicationto write The printer may not recognize the to RFID tags and the printer is RFID media type Restart the printer printing VOID labels or run the media or RFID calibration wizard You may need to modify the TAGADJUST parameter e You may need to adjust the output power field strength to the antenna I receive this message No RFID Make sure you are using RFID media tag found You may need to modify the TAGADJUST parameter The tag may be broken Try printing on a different label PM23
30. using media that is less than full width 4 inches or 102 mm Intermec recommends that you adjust the position of the printhead balance arm so that the printhead is correctly pressured against the media 1 Open the media cover 2 Ifyou have thermal transfer ribbon installed remove it 3 Turn the printhead lift lever counterclockwise to raise the printhead PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 6 Maintain the Printer 4 Press downon the blue part of the printhead balance bar and move it outward for wider media e inward for narrower media 5 Close the printhead and load the ribbon 6 Test and readjust the printhead balance if necessary 7 Close the media cover Adjust the Printhead Pressure You may need to adjust the printhead pressure on the printer if e you are using thicker or thinner media than previously your labels are printing ligher on one side than the other your thermal transfer ribbon starts to crease Do not usea higher printhead pressure than necessary It may increase the wear on the printhead and shorten its life 1 Open the media cover PM23c PM43 and PM43c Mid Range Printer User Manual 107 Chapter 6 Maintain the Printer 2 Use a straight slot screwdriver to adjust the pressure screw Turn the screw clockwise to increase the pressure resulting in darker print Turn the screw counterclockwise to decrease the pressure resulting in lighter p
31. 0 mm sec 4 to 10 ips 203 dpi 8 dots mm 300 dpi 11 8 dots mm 406 dpi 16 dots mm 203 dpi 108 mm 4 25 in max 300 dpi 106 mm 4 17 in max 406 dpi 104 mm 4 09 in max 19 05 to 114 3 mm 0 75 to 4 50 in 212 70 mm 8 38 in 76 20 mm 3 in or 38 1 mm 1 50 in 6 35 mm 25 in 1 2 to 26 mm 0 05 to 1 02 in 3 to 25 mm 0 12 to 0 98 in centered between tickets 15 maximum reflectance 61 to 264 pm 2 40 to 10 40 mil 57 60 to 250 g m2 76 TAPPI T425 21 59 to 110 mm 0 85 to 4 33 in PM23c PM43 and PM43c Mid Range Printer User Manual Appendix A Specifications PM43 Print Speed Resolution and General Media Specif cations Continued Ribbon Roll Diameter maximum Ribbon Core I D Ribbon Core Length Gap and Black Mark Sensor 80 mm 3 15 in 25 40 mm 1 00 in 21 59 to 110 mm 0 85 to 4 33 in Adjustable from left edge to101 6 mm 4 00 in PM43c Print Speed Resolution and General Media Specifications Print Mode Print Speed variable Print Resolution Print Width Media Width Label Roll Diameter maximum Label Roll Core I D Label Length minimum Gap Length Between Labels Black Mark Length Media Thickness Media Density Liner Opacity maximum Ribbon Width Ribbon Roll Diameter maximum Thermal Transfer or Direct Thermal 203 dpi 100 to 300 mm sec 4 to 12 ips 300 dpi 100 to 300 mm sec 4 to 12 ips 406 dpi 100 to 250 mm s 4 to 10
32. 1 network information Name type location and size of installed fonts Name and type of installed bar code fonts Name type location and size of installed images 1 Open a web browser on your PC 2 In the address bar type the IP address of your printer and press Enter The printer web page appears 3 Click the System Information tab PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer 4 Click Statistics gt System Information The System Information page appears fatermec PM43 PM43 0000000111 tagin Engish O sews cont Odometer Summary gt Statistics Printer XML Printing Log Printer Serial Number Firmware Command Language Firmware Version 0000000111 ZSim P10 02 006335 Installed Options Main Logic Board Part Number Serial Number 234 046 003 VCLSIN1118161 Ethernet Part Number Serial Number Serial Port Part Number Serial Number USB Device Part Number Serial Number Thermal Printhead 5 For more detailed statistics click another choice in the Statisics list Check the Printer Odometer e You can check the odometer from the printer web page to see the printhead usage and how the current values compare to the alert values Note To check the printer odometer from the web page the printer must be turned on and connected to your Wi Fi or Ethernet network 1 Open a web browser on your PC 2 In the address bar type the IP
33. 3c printer PM23c PM43 and PM43c Mid Range Printer User Manual iii PM23c PM43 and PM43c Mid Range Printer User Manual Contents Contents Before You Begin c ved Le d ved ERR Rb e beret EE vi Safety Informations se d erkisti eir 4 e o VER DRE YN Ei de haw dee ES PULS vi Safety Precautions sj cewek yes ve e ERURC UTE EI uU gus OPES QU vi Product Identification 0 0 0 cc ccc ccc cee ec cece en viii Global Services and Support r aiI taei TEA E EAEE ESER EEEE viii Warranty Information ilis ee viii Web SUpport oii ente rtr aen ep rU REDE e Perg viii Send Feedbacks o1 etd te Set ette a eee e Ces de eS viii TelephoneSupport 2 erre DW ep Rv PE EE DID viii Who Should Read This Manual sees RII viii R lated Documents cd v erceUIeneRere Erden NE en dU ix 1 About the Printer 2 sim ix RR RA xax Ra usa REEEEa EE 1 About the PM23c PM43 and PM43c Printer 2 Ptinter Featufes soot Lagu URP I Pe Oba eae ehe evi ete b RA ears 2 Aboutthe FrontPanel 2 2 riii Ubro bbw caw daw nate Saw dep e ree 5 About the Ready to Work Indicator cee eee nee 5 About the Print Button seeren ena a Rhen 6 About the Icon Front Panel ccc cc cece ee ccc hn 7 About the Full Touch Display Front Panel 0 0 00 9 About the Ready Screen 0 00 orei A a eee 10 About the Main Menu 0 ccc cece eee 12 About the Onscreen Keypads veriste rrr arda cece cece eee eens 13 About the Prin
34. B Default Settings 144 System Maintenance Alert Settings Continued Setting Description Default Replace Printhead Sets the length of media in meters that the 0 printer prints before the Replace Printhead alert is sent if this alert is configured Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 Clean Printhead Sets the length of media in meters that the 0 printer prints before the Clean Printhead alert is sent if this alert is configured Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 Faulty Dot Sets the number of faulty dots on the 0 printhead before the Faulty Dot alert is sent if this alert is configured Range is 0 to 4294967295 Ribbon Low Sets the minimum diameter of the ribbon 0 Diameter roll before the Ribbon Low alert is sent if this alert is configured Range is 0 to 200 mm PM23c PM43 and PM43c Mid Range Printer User Manual C Print Labels with INPrint This section explains how to use the INPrint feature to print labels Appendix C Print Labels with INPrint About the INPrint Page The INPrint page features sample web forms you can use to quickly and easily print single labels if you are using the Fingerprint or Direct Protocollanguage on your printer You select a web form from the lists and enter information in the fields for that label You can then preview and print the label The printer fi
35. Interface oce ndas a NER REP pees 125 B Default Settings lu ax ee ee keen nwa 127 Default Configuration rotae aas ct ecd X CET UEREINESNT Qe OEEC EEEN Gees 128 Semnal Pore Settngse c coi 584 be es tA T RERO Rea RP o ONU 128 Ethernet Settings oot pe qe ERU UU ARA peeve len cholate EA 129 Wireless 802 11 General Settings 00 cece cece ee 130 Wireless 802 11 Network Settings 00 131 Wireless 802 11 Security Settings lesse 132 Bluetooth Settings 0 esos aE Ie Pre Re HER ene eee 135 Media Setcingsss esos RUPEM RR b PDA ERUEI BE REEUXUN RENS rHeHPES 136 Print Quality Settings ccc aida Sli aa A OE Vere CR eet CEN 139 General Systemi Settings ine Lille xe re S PUR VIRUS SRL e 139 Display and Audio Settings r errep t erea hE F EEEE EEE eee 140 Ean a i ES EE ARG OE EMI ER A wink Sok eed 141 System Network Services or ere 0 0 e cece cece cece nee 142 System Maintenance Alert Settings euere nir erdiei cece esee 143 C Print Labels with INPrint 00000eeeeeeeeeeeeacaees 145 Aboutthe INPrint Paget es oe ore is acd A Ga ew ede Mp e ERES 146 PrntINP ntLabelss vec lt oes eI AE ead tee M ex As MS 146 Predefined INPrint Label Formats eese 148 PM23c PM43 and PM43c Mid Range Printer User Manual ix Contents x PM23c PM43 and PM43c Mid Range Printer User Manual Before You Begin Before You Begin This section provides you with safety information technical support information and
36. PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer About Ribbon Thermal transfer printing provides a durable printout that is less vulnerable to chemicals heat and sunlight than direct thermal printing Make sure you select a ribbon type that matches the media you are using and that you configure the printer for thermal transfer media The printer supports thermal transfer ribbon rolls with the ink coated side facing either inward or outward To determine which type of ribbon you have use a pen or other sharp object to scratch through the ribbon against a piece of paper If you see a mark on the paper your ribbon is wound ink out Ink in ve Inkout i Determining Whether Your Ribbon is Wound Ink In or Ink Out Load Ribbon 1 Open the media cover 2 Turn the printhead lift lever counterclockwise to raise the printhead PM23c PM43 and PM43c Mid Range Printer User Manual 35 Chapter 2 Set Up the Printer 3 Slide the ribbon roll onto the ribbon supply hub and slide the empty ribbon core onto the ribbon takeup hub 4 For ribbon that has the ink wound out place the ribbon on the supply hub with the ribbon wound clockwise For ribbon that has the ink wound in place the ribbon on the supply hub with the ribbon wound counterclockwise 35 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer 5 Route the ribbon through the print mechanism and pull out ap
37. SB storage device make sure the device has a single partition and 1s formatted as FAT16 or FAT32 2 Connect the device to one of the USB host ports 56 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 3 Connect the Printer 3 If you connected a USB storage device to an LCD printer select Tools gt USB Menu for more options USB Device Y Remove USB RT S Install Resources R J Export Resources PM23c PM43 and PM43c Mid Range Printer User Manual 57 Chapter 3 Connect the Printer 58 PM23c PM43 and PM43c Mid Range Printer User Manual 4 Configure the Printer Use this chapter to understand the organization of the configuration menu and the different ways you can configure the printer Chapter 4 Configure the Printer How to Configure the Printer Use one of these methods to view and change printer settings Printer web page Main Menu LCD printers PrintSet 5 Programming commands SmartSystems About the Printer Configuration Menus The structure of the printer configuration menus is consistent among the different interfaces You should see the same organization whether you are accessing the menus through the web page or the printer Main Menu There are five main printer configuration menus for each interface Communications Printing System Settings Network Services Alerts Use the following illustrations to understand where information 1s located in the pr
38. Support for assistance or troubleshooting ae fatermec L pb PM43 PM43 0000000111 Login English w sven sy e TN NN a Odometer Summary gt Statistics Printer XML Printing Log Printer Serial Number 0000000111 Firmware Command Language ZSim Firmware Version P10 02 006335 Installed Options Main Logic Board Part Number 234 046 003 Serial Number VCLSIN1118161 Ethernet Part Number Serial Number Serial Port Part Number Serial Number USB Device Part Number Serial Number Thermal Printhead System Information Tab in Printer Web Pages View Printer Statistics Use the printer web page to view important statistics on the printer You can view everything from printer uptime to the images installed in the printer PM23c PM43 and PM43c Mid Range Printer User Manual 83 Chapter 5 Troubleshoot the Printer 84 Printer Statistics Available on the Web Page Statistic Type SystemInformation Print Statistics Supply Hardware Options Network Interfaces Font Information Bar Code Information Image Information Information Available Printer uptime and CPU usage firmware and kernel versions printer config and serial numbers flash and RAM memory information Total labels printed RFID tag success rate odometer values total distance printed printer and current printhead Printhead and ribbon information Input output devices serial port information MAC address TCP IP Bluetooth and 802 1
39. Wi Fi or Ethernet network Open a web browser on your PC In the address bar type the IP address of your printer and press Enter The printer web page appears Click Login The Login page appears Type your Username and Password and then click Login The default value for Username is admin and the default value for Password is pass Click the Configure tab The Configuration Summary page appears Click Communications Wireless 802 11 The Wireless 802 11 settings page appears Intermec BB PM43 PM43 11180002345 ae a Y Communications Serial Wireless 802 11 General Eth Wi x Bluetooth gt Printing gt System Settings gt Alerts gt Network Services Network Name SSID Network Type Roaming Power Mode Channel Hidden SSID Security Security Type Association Pre Shared Key Network Key Index Network Key 1 Network Key 2 Network Key 3 Network Key 4 User Name Password Anonymous Name Inner Authentication BIGEYE2 Infrastructure jv Level 1 Constant Awake M iw Enable Pre Shared Key iV WPAZ AES v m 1v ecco MSCHAPv2 v PM23c PM43 and PM43c Mid Range Printer User Manual 51 Chapter 3 Connect the Printer 7 Change wireless settings as needed You can also click Default Settings to restore all default Wireless 802 11 settings 8 Click Save when you are finished Configure Wireless Communications from the Main Menu If you have a t
40. ads to make changes to your settings System Location patio Jeda elt Eminjo p a r panonna ule E Alphanumeric Keypad PM23c PM43 and PM43 Mid Range Printer User Manual 13 Chapter 1 About the Printer 14 Extended Numeric Keypad For all keypads Press K co delete the last character you entered Press the available keys to enter your information For the alphanumeric and extended numeric keypad Press 123 or ABC to toggle between the alphabetic and numeric keys Inthe alphabetic keypad press Eo toggle between uppercase and lowercase letters PM23c PM43 and PM43 Mid Range Printer User Manual Chapter 1 About the Printer Inthe numeric keypad press to toggle between shifted and unshifted key characters For example press the up arrow to toggle between and in the numeric keypad When you are finished typing press EN to return to the menu and then save your information About the Printer Wizards The full touch printer firmware includes several wizards you can use to quickly set up your printer The available wizards depend on the hardware you have installed in the printer You can start all of the wizards from the Main menu except for the startup wizard The startup wizard appears the first time you turn on the printer and after the printer has been reset to the factory default state Wizards im Printing gt Communications D Calibra
41. als tab If your product does not have its own product page click Support gt Manuals Use the Product Category the Product Family and Product to find your documentation xiv PM23c PM43 and PM43c Mid Range Printer User Manual 1 About the Printer This chapter introduces the PM23c PM43 and PM43c printers and includes descriptions of printer features and basic operation Chapter 1 About the Printer About the PM23c PM43 and PM43c Printer The PM23c PM43 and PM43c printers are rugged label printers that include integrated USB RS 232 and Ethernet interfaces You can connect the printers to a single desktop PC to a wired network or to a wireless network Features of both printers include e Print speeds of up to 10 ips 406 dpi printhead and 12 ips 203 and 300 dpi printhead USB host port for connecting storage devices scanners or keyboards e USB device port for connecting to a desktop PC Support for printer programming languages including Intermec Fingerprint Intermec Printer Language IPL Direct Protocol DSim and ZSim Awide range of printer accessories e CCXv4 certified ayo The PM23c PM43 and PM43c printers with an IEEE 802 11b g n Fi radio installed are Wi Fi certified for interoperability with other CERTIFIED 02 11b g n wireless LAN devices Printer Features Use these illustrations to familiarize yourself with the PM23c PM43 and PM43c printers Most of the illustrat
42. and pull the platen roller away from the printer 104 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 6 Maintain the Printer 6 Insert the new platen roller into the printer and secure it by turning the latch counterclockwise 7 Reload media and turn the printhead lift lever clockwise to lower it 8 Close the media cover reconnect power and turn on the printer How to Adjust the Printer You may need to adjust your printer to accommodate how you are printing or to improve printer performance You can make these adjustments on the printer Ribbon wrinkling e Printhead balance e Printhead pressure Labeltaken sensor e Label gap sensor and label mark sensor Prevent Ribbon Wrinkling If you have problems with the thermal transfer ribbon getting wrinkled try adjusting the ribbon tension bar 1 Open the media cover PM23c PM43 and PM43c Mid Range Printer User Manual 105 Chapter 6 Maintain the Printer 2 Usea large straight slot screwdriver to adjust the ribbon tension bar Turnthetension bar screw clockwise to move the bar backward and decrease the tension Turn the tension bar screw counterclockwise to move the bar forward and increase the tension Jf Adjust the Printhead Balance 106 Ifyour labels are printing lighter on one side than the other you probably have an unbalanced printhead The printer is adjusted at the factory for full width media If you are
43. anges 3 If you select Enable with PIN you also need to type in a PIN and save your changes Configure the Printer from the Web Page If you are using Ethernet or Wi Fi communications you can change configuration settings from the web page of the printer You should have already connected your printer to your network and obtained an IP address 1 Open a web browser on your PC PM23c PM43 and PM43c Mid Range Printer User Manual 69 Chapter 4 Configure the Printer 70 2 In the address bar type the IP address of your printer and press Enter The printer web page appears fatermec I Pmas pmas o000000111 DNE Communications ioi Serial 115200 8 None 1 S Ethernet 10 222 122 13 Installed Options Option Part Number Serial Number Main Logic Board 234 046 003 VCLSIN1118161 Ethernet 3 z Serial Port USB Device Thermal Printhead 1 959034 00 00083 00042 Front Panel 234 040 004 VCLSIN111800178 3 Click Login The Login page appears 4 Type your Usernameand Password and then click Login The default value for Username is itadmin and the default value for Password is pass 5 Click Configure The Configuration Summary page appears PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer 6 To see a complete list of printer settings click Configuration Summary To configure printer settings click an item in the
44. c PM43 and PM43c Mid Range Printer User Manual 93 Chapter 5 Troubleshoot the Printer RFID Problems and Possible Solutions Continued Problem When I send a TAGREAD or TAGWRITE command I get this error message Tag format error Possible Solution The TAGFORMAT defined for the operation determines the number of required parameters You may need to modify the TAGFORMAT For help see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual For more information see the EPC Tag Data Standard v1 1 revision 1 27 available from the EPCglobal web site at www epcglobalinc org How to Restore Printer Defaults If you need to restore factory defaults on the printer you can use the printer web page a hardware based reset on the icon printer or the Main menu ona full touch printer From the printer web page and the Main Menu on a full touch printer you can choose to restore default network settings keep or delete user installed files and to restore all system settings Restore Defaults from the Printer Web Page You can restore the defaults of your printer from the printer web page if you are connected to a Wi Fi or Ethernet network 94 Start a web browser on your desktop PC 2 In the address field type the printer IP address and press Enter The printer web page appears 3 Click Login in the upper right corner ofthe screen The Login page appears 4 Type your U
45. c recommends that you only connect one printer to your PC either directly or through a hub You do not need to set up any parameters for USB communications 1 Download and install the InterDriver software on your PC 2 Connect one end of the USB Type A cable to the back of the printer and connect the other end to your PC About the Parallel Port If you want to use a parallel port on the printer you can choose to have the IEEE 1284 parallel port installed either at the factory or by an authorized Intermec service technician You can use the parallel port with InterDriver The parallel port supports Universal Plug and Play UPnP compatibility nibble byte ECP and additional status reporting through IEEE 1284 nibble ID mode If you are using a parallel port to communicate with the printer you need e an IEEE 1284 interface adapter installed in the printer aparallel cable to run between the printer and the PC Connect the Printer Using an IEEE 1284 Cable You can connect the printer to your PC using an IEEE 1284 cable if you have the parallel port option installed in your printer 48 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 3 Connect the Printer Note You must configure all printer settings through the printer Main Menu the printer web page or with PrintSet 5 and a USB connection before you use the parallel connection to the printer 1 Connect one end of the IEEE 1284 cable to the interface ada
46. ckground Image for the Ready Screen 0 0000005 76 About Printer Profile scx persed sik qu eec eU RN ee iste te ERU PT o 77 Save a Printer Profile from the Main Menu 00 c ccc cece eee eee 77 Load a Printer Profile from the Main Menu esee 78 How to Load a Printer Profile with Programming Commands 78 Install or Export a Configuration PUE prys usir Eser EETA EEE A NAA eee 79 Customize rhe Printer Web Pages sit aea us EE E TEET XGA BENE s 80 PM23c PM43 and PM43c Mid Range Printer User Manual vii Contents 5 Troubleshoot the Printer eee rr n n n n n nnn 81 Call Ptod ct Support i 14 dass a RE vernon oie ELE eter ens 82 About Printer System Information esus seios diti erne EFAA DEERE eee 83 View Printer Statistics uoce tire e a E E a REIN ee Be PE 83 Check the Printer Odometer sss en 85 Sec MaintenanceAlerts celeber AERE Rer er m ERE EE 86 About AGES eoe s E ee sete en ee ete dec teste deste edocs dern d 87 Configure Error Alert Notification seiere iredi a r eee eee 87 Maintenance and Error Alerts eese 87 Troubleshoot Printer Problems and Find Solutions eese 90 How to Restore Printer Defaults 00 c ccc ec cece n 94 Restore Defaults from the Printer Web Page 0 00 e eee eee eee 94 Restore Defaults from the Main Menu seen 95 Restore Defaults with a Hardware Based Reset esses 96 How to Upgrade the
47. ct to a mobile computer through Bluetooth 1 From the Ready screen press the Main Menubutton The Main Menu appears 2 Select Settings gt Communications gt Bluetooth 3 Change settings as needed for your Bluetooth device 4 When you are finished save your changes PM23c PM43 and PM43c Mid Range Printer User Manual 55 Chapter 3 Connect the Printer About the USB Host Port You can use the USB host interface port on the printer to connect these peripheral devices USB Peripheral Devices Device Keyboard Bar code scanner USB storage device Connect a USB Device Description Use a standard USB keyboard to send Fingerprint printer language commands directly to the printer or to enter information if you are running a Smart Printing application UseIntermec USB bar code scanners for data input with a Smart Printing application The printer also supports other USB scanners that use a generic keyboard driver Use a USB storage device to load applications configuration files fonts and images into the printer memory or to perform firmware upgrades You can also save configuration files to a USB storage device for upload to a printer The USB storage device must have a single partition and be formatted as FAT16 or FAT32 You can insert a USB storage device into the USB host port on the front of PM43 or into the USB host port on the back of the PM23c PM43c or PM43 printer 1 Ifyou are connecting a U
48. ding but not limited to the implied warranties of merchantability and fitness for a particular purpose are disclaimed In no event shall any copyright holder or contributors be liable for any direct indirect incidental special exemplary or consequential damages including but not limited to procurement of substitute goods or services loss of use data or profits or business interruption however caused and on any theory of liability whether in contract strict liability or tort including negligence or otherwise arising in any way out of the use of this software even if advised of the possiblity of such damage PM23c PM43 and PM43c Mid Range Printer User Manual 153 fatermec by Honeywell 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2014 Intermec by Honeywell All rights reserved PM23c PM43 and PM43c Mid Range Printer User Manual P N 935 046 002
49. e Printer User Manual 9 Chapter 1 About the Printer 10 Use the keys on the front panel to enter information into the screen or to navigate the Main Menu ifthe touch screen is not working properly All of the full touch display printers contain these keys on the front panel 0 to 9 Enter period minus Clear F1 to F5 and an Orange Shift key Shortcut Keys on the Full Touch Display Keypad Navigation Shortcut Keys Enter the Main Menu period minus Arrow Up Arrow Down Arrow Left Arrow Right Enter in Menu gi Enter button Break in Fingerprint Application Orange C a A N 0 About the Ready Screen After you turn the printer on the Ready screen appears when the printer finishes starting up Intermec Ready Fingerprint 27 08 2011 115200 8 None 1 05 54 PM23c PM43 and PM43c Ready Screen PM23c PM43 and PM43 Mid Range Printer User Manual Chapter 1 About the Printer Note Icons for Wi Fi and Bluetooth status appear only when the gt optional Wi Fi Bluetooth module is installed The IP address appears when the printer is connected to an Ethernet or wireless network If there is not Ethernet or wireless connection serial port information appears on the screen By default the information bar at the bottom of the screen shows the printer command language and the printer IP address You will see the time and current date only if the real time clock RTC is installed You can customi
50. e Printer with Programming Commands You can change configuration settings by sending programming commands directly from your PC to the printer through a terminal program such as HyperTerminal a serial connection or a network connection If your printer uses the Fingerprint programming language use the SETUP GET command followed by the node subnode and parameter setting For example here is a Fingerprint example that changes your media setting to labels with gaps SETUP GET MEDIA MEDIA TYPE LABEL W GAPS You must log in as an itadmin to perform a SET operation but you do not need to log in to perform a GET operation If your printer uses the IPL programming language this example changes your media setting to labels with gaps lt STX gt lt SI gt T1 lt ETX gt For more information on how to change configuration settings with a programming language see either the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual How to Configure the Printer with SmartSystems You can use SmartSystems to change configuration settings on your printer The printer ships with the SmartSystems client loaded on it The console is part of SmartSystems and is available from the Intermec website To download SmartSystems go to www intermec com products smrtsysfoundation index aspx Configure the Printer with Touchless Configuration 72 You can use touchless configuration to configure a printer without turni
51. e Sample 203 packslip 4x6 Ibx PACKING 6001 36th Ave W SLIP Everett WA USA 98203 Phone 425 348 2600 ORDER NO 1000 SHIP DATE Feb 2012 TOTALS 150 PM23c PM43 and PM43c Mid Range Printer User Manual Linux Copyright Information This software is provided in pertinent parts by the following copyright holders Copyright or License Text BlueZ Bluetooth protocol stack for Linux LPRng IFHP and LPRng Tool License pslash a lightweight framebuffer splashscreen for embedded devices udhop DHCP client Copyright O 1997 Warren W Gay VE3WWG EINA EFL data type library Copyright 2008 Cedric Bail Copyright O 2008 Christian Kellner Samuel Cormier lijima Copyright O 2001 2002 Brian Stafford lt brian stafford uk linux net gt Copyright 1996 Markus Franz Xaver Johannes Oberhumer Copyright 2002 Nicolas Pitre Copyright 2003 Texas Instruments Inc Copyright 2003 Chris Larson Copyright 2004 Michael Opdenacker lt michaelo handhelds org gt Original version Copyright 2001 Russell King Mono compilers and tools Copyright 2001 2002 2003 Ximian and contributors Copyright C 2003 WIDE Project Copyright c 2002 2008 Matt Johnston Portions copyright c 2004 Mihnea Stoenescu Copyright c 2004 Jan Kneschke incremental Copyright C 1994 2008 Lua org PUC Ri Oo PM23c PM43 and PM43c Mid Range Printer User Manual Link to Source Code http www bl
52. e label dispenser and the platen roller You can pull the liner through the dispenser and out the bottom of the mechanism or you can route the liner around the internal media rewinder if installed Route the Liner Around the Internal Media Rewinder PM23c PM43 and PM43c Mid Range Printer User Manual 29 Chapter 2 Set Up the Printer Route the Liner Around a Cardboard Core Route the Liner Around a Collapsible Core PM43 PM43c 7 Pullthe liner tight and push the label dispenser lever back into the closed position PM23c PM43 and PM43c Mid Range Printer User Manual 30 Chapter 2 Set Up the Printer 8 Turn the printhead liftlever clockwise to close the printhead 9 Close the media cover 10 Press the Print button to advance the media 11 Configure the printer for the correct media type media with gaps black mark continuous fixed length or continuous variable length 12 Calibrate the sensors on the printer You can calibrate the media from the Main Menu Wizards gt Calibration gt Media on a full touch printer or from the web page Services gt Media Calibration for all models of the printer Load Media from an External Supply You can place the media supply such as fanfold tickets or tags behind the printer or underneath it 1 Open the media cover 2 Turn the printhead lift lever counterclockwise to raise the printhead PM23c PM43 and PM43c Mid Range Printer User Manual 31
53. each Command Language Use the horizontal scroll bar to select the command language you want to use and then save your change Turn the printer off and then on The printer starts up in the command language you selected Printer Options and Accessories You can use these printer options and accessories sold and ordered separately with the PM23c PM43 and PM43c printers Most options are either installed at the factory or can be installed by factory service technicians in the field Accessories are designed to be installed by the customer PM23c PM43 and PM43 Mid Range Printer User Manual 19 Chapter 1 About the Printer PM23c PM43 and PM43c Options and Accessories Supported Option or Accessory Printer Description 1 inch Hanger PM23c Use the 1 inch hanger when you are using very narrow media Airline Boarding Pass PM43c Use the airline boarding pass option to print boarding passes from fanfold media The airline boarding pass options include a ticket shelf media guides and an extended tray Airline Baggage Tag PM23c Use the airline media guides and filler PM43c to easily load baggage tags in your printer Door with Bubble Top PM23c Use the bubble door when printing baggage tags on a roll and you need to have media fully covered Collapsible Core PMA3 Use the collapsible core accessory to PM43c easily remove ribbon from the takeup hub Cutter PM43 Use the cutter option to cut media into PM43c individual
54. eady to Work Indicator The Ready to Work indicator on the front of the printer turns on when the printer is ready to print PM23c PM43 and PM43 Mid Range Printer User Manual 5 Chapter 1 About the Printer Ready to Work indicator Ready to Work Indicator Location Ready to Work Indicator Status Description On Printer is ready for a print job Blinking Printer is not ready for a print job Off Printer is turned off not communicating or not ready to print For example the printer may be starting up or performing a firmware upgrade About the Print Button The blue button on the front panel is the Print button All models of printer have a blue Print button Use the Print button to feed media pause print jobs and print Use this table to understand the functions of the Print button Print Button Behavior State of the Printer Printer Behavior Starting Press the Print button during startup to enter Calibration mode or to restore defaults if the printhead is lifted 6 PM23c PM43 and PM43 Mid Range Printer User Manual Chapter 1 About the Printer Print Button Behavior Continued State of the Printer Printer Behavior Ready Press the Print button to advance media Press and hold the Print button for more than two seconds to perform a test feed If the print key feature is enabled on the printer reprints the last print job Printing Press the Print button to stop or pause printing T
55. ed and then click Next Follow the onscreen instructions in the Seagull Driver Wizard When you reach the Completing the Seagull Driver Wizard page click Finish When the InterDriver Wizard Completed Successfully page appears click Next Follow the onscreen instructions to complete the Post Setup Tasks When the Installation Complete page appears click Finish The installer unpacks and installs the InterDriver files in the Intermec InterDriver folder in your program files directory and creates two shortcuts in the Windows Start menu Intermec gt InterDriver gt InterDriver Wizard Intermec gt InterDriver gt Check for Updates How to Connect the Printer to Your PC You can connect the printer to your PC using one of these cables Serial cable USB cable IEEE 1284 parallel printer adapter cable optional PM23c PM43 and PM43c Mid Range Printer User Manual 47 Chapter 3 Connect the Printer Connect the Printer Using a Serial Cable You can use a serial connection to communicate with your PC and to run PrintSet or InterDriver You can also use the serial port to send commands directly to the printer through a terminal connection 1 Connect one end of the DB9 to DB9 RS 232 cable to the back of your printer and connect the other end of the cable to a serial COM port on the PC 2 If necessary change the PC serial port configuration to match your printer Connect the Printer Using a USB Cable Interme
56. eference Manual About RFID Tag Position Tag Position also referred to as TAGADJUST specifies the distance in dots mm in to move the label to align the tag with the RFID antenna Positive values move the label forward and negative values move the label back Use one of these methods to calculate Tag Position Runthe RFID wizard Manually calculate the Tag Position Run the RFID Calibration Wizard 4 Run the RFID calibration wizard to determine the best Tag Position and Output Power UHF inlays only for RFID media Note After you determine the correct RFID media settings you can save these settings to a printer profile and load the profile when you need to print on the specific RFID media 1 Make sure the media type and media length are properly configured PM23c PM43 and PM43c Mid Range Printer User Manual 41 Chapter 2 Set Up the Printer 2 From the Main Menu select Wizard Calibration RFID Calibration 3 To enable the RFID module select Enable 4 Load the RFID media 5 Select OK When the calibration is complete the printer displays the RFID Tag Position and Output Power UHF inlays only Calculate RFID Tag Position You can perform a manual calculation to come up with an estimate of the RFID Tag Position Because this value is an estimate you may need to slightly adjust the calculated value to achieve the best results PM23c printer By default che Tag Position is set to 13 5 mm and t
57. elect the type of file you want to install For example select Fonts to install a font c Select the file you want to install and wait until the item turns gray and a checkmark appears next to it The file is now successfully installed in the printer d Continue to another file if you have more files to install Change Background Image for the Ready Screen Use this procedure to customize the Ready screen that appears on the printer when it finishes starting up or is waiting for data The background image you create must be 76 320 x 240 pixels named background i1dle png Create a display directory on your USB storage device Copy your background idle png file to the display directory on the USB storage device Insert the USB storage device into one of the USB host ports on the printer Ifyou have an icon printer the file is automatically uploaded to the home user display directory on the printer Ifyou havea full touch printer use the USB Device menu to upload the file to the printer Restart the printer The new background idle png file you uploaded should now appear in place of the original Ready screen PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer About Printer Profiles After you change printer default settings to meet your needs you can save those settings as a printer profile The printer supports multiple profiles that you can save and load at any time F
58. er PM23c Dimensions 181x205 5 x 431 8 mm 7 13x 8 1x 16 9 in Standard Media Cover PM23c Dimensions 207 x 205 5 x 431 8 mm 8 15 x 8 1 x 16 9 in Bubble Top PM23c Dimensions 244 9 x 205 5 x 500 2 mm 9 64 x 8 1 x 19 7 in Dome Media Cover PM43 Weight 15 8 kg 35 lbs PM43c Weight 12 7 kg 28 lbs PM23c Weight 9 5 kg 21 lbs PM43 Printer Width Dimensions af fo 284 mm o 1119 in O Jet DX a ie WX O jal D 21 I P 112 PM23c PM43 and PM43c Mid Range Printer User Manual PM43 Printer Length and Height Dimensions Appendix A Specifications 294 mm 11 58 in MEM s Mu 484 mm 19 07 in 525 mm a 20 66 in PM23c PM43 and PM43c Mid Range _ __ Printer User Manual 113 Appendix A Specifications PM43c Printer Width Dimensions 249 mm 9 81 in PM43c Printer Length and Height Dimensions M 181mm 713 in 434 mm
59. er Downloaded INPrint Choose label to print 7 Type information in the web form as needed 8 Optional To preview the label on screen click Preview 9 To print the label click Print PM23c PM43 and PM43c Mid Range Printer User Manual 147 Appendix C Print Labels with INPrint Predefined INPrint Label Formats Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_returnadd_3x1 lbx INTEREG 6001 36th Ave W Everett WA USA minimal lbx INTERMEC shipping Ibx 52401 20 Total Packages INTERM T 2 2 g o c dH os 3 ol lt us a zz af z ca S 2s W g 3 lt se Eo o o6 i35 Z oS s 23 i BIENE 203_in_demo_4x6 lbx LADOER ELD reri INTERMEC PRINTERS INTERMEC TECHNOLOGIES WE CODE 3 3 1 15 MIL nex PICKET FELD 148 PM23c PM43 and PM43c Mid Range Printer User Manual Appendix C Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203 shipaddr 4x6 lbx nm eS ES Qm 2 pm 3 B 2 8 Oo t 55 amp 835 2 yim gt assy oz om v SSO 5 3 g g lifetest lb ifetest Ibx MUUA AAMI Intermec User Manual PM23c PM43 and PM43c Mid Range Printer User Manual 149 Appendix C Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations Format Nam
60. er in the Bluetooth network number and serial Maximum length is 16 characters number For example PM43 0000000001 Discover Determines if other Bluetooth devices Enable can detect the printer Passkey Sets the passkey that is used when 1234 pairing Bluetooth devices to the printer Range is 1 to 16 characters case sensitive Reserve Determines if the printer is exclusively Disable reserved for one Bluetooth device The first Bluetooth device that connects with the printer locks out any other connection attempts PM23c PM43 and PM43c Mid Range Printer User Manual 135 Appendix B Default Settings Media Settings e 136 This section describes media settings for the printer To view these settings From the printer Main Menu select Settings gt Printing gt Media From the printer web page click the Configure tab Printing gt Media Note If you are using an icon printer that is not on a network you need to use PrintSet 5 through a USB connection to configure media settings Media Settings Setting Description Default Media Type Selects the type of media that is loaded in Media With the printer Gaps Print Method Selects the method of printing that the Ribbon TTR printer is using for thermal transfer printers or No Ribbon DT for direct thermal printers Media Margin Sets the width of the margin from the left Variable X edge of the label along the printhead to the edge of the printable a
61. ernet 10BASE T 100BASE T and is fully compliant with the IEEE 802 3u standard You can find the network card MAC address on the back of the printer for a PM43 printer and on inside the media cover on the base for the PM23c and PM43c printers MAC Address Label Location on the PM43 PM23c PM43 and PM43c Mid Range Printer User Manual 125 Appendix A Specifications MAC Address Location on the PM23c 126 PM23c PM43 and PM43c Mid Range Printer User Manual Default Settings This appendix contains all of the default settings for the printer Appendix B Default Settings Default Configuration Use this appendix to view the default settings on the printer The following tables list the default settings for the PM23c PM43 and PM43c printers If you restore the printer to factory default settings it will use the values listed here The order of the settings reflects the organization of the printer web page and Main Menu Serial Port Settings This section describes the serial port settings To view these settings From the printer Main Menu select Settings gt Communications Serial COMI From the printer web page click the Configure tab Communications gt Serial Note These settings are not accessible unless the printer has a serial connection to a PC Serial Port Settings Setting Description Default Baud Rate Transmission speed in bits per second 115200 b
62. es Faulty Dot n 0 Ribbon Low Diameter dots 7 Type the values you want to set for each maintenance alert 8 Click Save when you are finished PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer About Alerts To help maintain the printer you can configure the printer to send alert messages when certain conditions occur For example the printer can send a message when the odometer reaches a certain value or if the printhead is lifted during printing There are three types of alerts e Error alerts Information alerts Warning alerts You configure alert settings in the printer web page Alert messages can be sent to an email address an SNMP trap or both You can enable or disable each type of alert set the number of times the alert is repeated set the unit of measure that determines how often the alert is sent and change the default text message for the alert Configure Error Alert Notification The way you receive error alerts is determined by the notification method you configure You can choose between receiving notifications by SNMP trap email or SNMP trap email To configure the way you are notified about error alerts From the printer Main Menu select Settings gt System Settings gt General gt Alert Notification Method From the printer web page login and then click the Configure tab gt System Settings gt General gt Alert Notification Met
63. f the printer can use IKEv2 Disable SSH Determines if the printer can use Secure Socket Enable Handling SSH Telnet Determines if the printer can use Telnet Enable XML Determines if the printer can use XML printing Enable System Maintenance Alert Settings This section describes the system maintenance alert settings such as the odometer distance To view these settings From the printer Main Menu select Settings gt System Settings gt Maintenance Alerts From the printer web page click the Configure tab System Settings gt Maintenance Alerts System Maintenance Alert Settings Setting Description Default Odometer User Sets the length of media in meters that the 0 Resettable printer prints before the Odometer User Resettable alert is sent if this alert is configured Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 Odometer Printer Sets the length of media in meters that the 0 printer prints before the Odometer Printer alert is sent Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 Odometer Current Sets the length of media in meters that the 0 Printhead printer prints before the Odometer Current Printhead alert is sent if this alert is configured Unit of measurement is defined in the Unit of Measure parameter Range is 0 to 4294967295 PM23c PM43 and PM43c Mid Range Printer User Manual 143 Appendix
64. fatermec PM23c PM43 PM43c Mid Range Printer Intermec by Honeywell 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec by Honeywell Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec by Honeywell 2012 2014 Intermec by Honeywell All rights reserved The word Intermec the Intermec logo Fingerprint Ready to Work and SmartSystems are either trademarks or registered trademarks of Intermec by Honeywell For patent information refer to www honeywellaidc com patents Wi Fi is a registered certification mark of the Wi Fi Alliance Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a trademark of Bluetooth SIG Inc U S A ii PM23c PM43 and PM43c Mid Range Printer User Manual Document Change Record This page records changes to this document The document was originally released as Revision 001 Version Number Date Description of Change 003 3 2014 Added updated information on installing InterDriver 002 9 2013 Updated to support the release of the PM2
65. files The Profiles menu appears Bb Lu Profiles x Delete 3 Select Load The Load Profile menu appears 4 Select the profile you want to load on the printer and press gt 5 When Complete appears on the screen press to return to the Main Menu How to Load a Printer Profile with Programming Commands You can load a saved LCD printer profile to another printer by sending programming commands directly from your PC to the printer through aterminal program such as HyperTerminal a serial connection or a network connection All commands are case sensitive 78 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer Note To load printer profiles that modify communication settings that require itadmin rights you must log in as an itadmin RUN su p pass itadmin Programming Commands to Load a Printer Profile Connection Programming Commands Printer running RUN system usr bin cfg o xmlimportset k Fingerprint home user profiles myprofile Printer running lt STX gt lt ESC gt x system usr bin cfg o xmlimportset k IPL home user profiles myprofile lt ETX gt Telnet connection system usr bin cfg o xmlimportset k over Port 23 home user profiles myprofile Install or Export a Configuration File You can save the current configuration of the printer and export it to a USB storage device for use in other printers You can also install a configuration file from another
66. fixes or additional features that you might find useful The latest version of the firmware is available from the PM23c PM43 or PM43c printer Downloads page on www intermec com You can upgrade the printer firmware using the printer web page aUSB storage device PrintSet 5 For more information see the PrintSet 5 online help Note After you upgrade the printer firmware Intermec recommends that you restore the default settings and calibrate the media sensors PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer Download the Printer Firmware Update Before you can upgrade the printer firmware you need to download the upgrade file from the Intermec website 1 Go to the Intermec website at www intermec com 2 Click Support gt Downloads 3 Use Product Category Product Family and Product to select the PM23c PM43 or PM43c 4 Click Submit The latest software appears on the page 5 Download the latest firmware version to your PC Upgrade Firmware from the Printer Web Page You can upgrade the printer firmware from the printer web page To configure the printer from the web page the printer must be turned on and connected to your Wi Fi or Ethernet network Start a web browser on your desktop PC 2 In the address field type the printer IP address and press Enter The printer web page appears 3 Click Login in the upper right corner ofthe screen The Login page
67. ge IPL Intermec Printer Language is a host based printer command language Use IPL to design modify and download label formats write printer application software and configure the printer If you are sending IPL label files to the printer select IPL as your printer command language For more information see the IPL Command Reference Manual PM23c PM43 and PM43 Mid Range Printer User Manual 17 Chapter 1 About the Printer About ZSim ZSim ZPL command language simulator interprets Zebra programs ZPL II or later without requiring any host programming changes If you are sending ZPL label files to the printer select ZSim as your printer command language For more information see the ZSim Command Reference Manual About DSim DSim DPL command language simulator interprets Datamax data streams without requiring any host programming changes If you are sending DPL label files to the printer select DSim as your printer command language For more information see the DSim Command Reference Manual About Smart Printing Smart Printing refers to the ability of the printer to independently run printing operations without being connected to a host computer If you are running printer based applications written in C select Smart Printing as your printer command language For help creating Smart Print applications go to the Intermec Developer Center at www intermec com developer How to Set the Printer Command La
68. he fog Note You do not need to calculate the Tag Position value for the yAntDist is 135 mm pivoted antenna or 136 mm flat antenna 1 Make sure Start Adjust and Stop Adjust are set to 0 2 Measure the yChip value which is the distance between the RFID chip and the media edge aligned with the tear bar Label top of form Media edge aligned with tear bar i RFID chip yChip 42 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer 3 Note the yAntDist for the PM43 PM43c 280 dots 35 mm 1 378 in 4 Use this formula to calculate the estimated Tag Position TagPosition yChip yAntDist PM23c PM43 and PM43c Mid Range Printer User Manual 43 Chapter 2 Set Up the Printer 44 PM23c PM43 and PM43c Mid Range Printer User Manual 3 Connect the Printer Use this chapter to connect the printer to a PC or to a network You can use the printer web page or the Main Menu on a full touch printer to configure the settings Chapter 3 Connect the Printer About Printer Drivers Before you can use the printer with Microsoft Windows printing applications you need to install printer driver software on the PC Drivers enable the printer to communicate with your PC and with software applications such as Intermec PrintSet 5 Note Although Windows may auto detect the printer when you connect it to a PC through a USB port you must still install printer drivers on
69. he printer will stop after it completely prints one label Paused Press the Print button to resume printing Error Press the Print button to advance media if possible About the Icon Front Panel The icon front panel contains icons that light up to indicate printer communications printer errors and maintenance issues Icon Front Panel on a PM23c PM43 and PM43c Printer Use this table to understand what it means when an icon lights up PM23c PM43 and PM43 Mid Range Printer User Manual 7 Chapter 1 About the Printer Names and Descriptions of Front Panel Icons Icon Name 2 Wi Fi Communications e e Connectivity x Bluetooth 1 Media ie Configuration Error Ribbon K Printhead Hot 7 Printhead Lifted General Error ll l Pause Color White Off Flashing white Off White Off Red Off Red Off Red Off Red Off Red Off Red Off White Off Description Wireless signal Wireless radio disabled or not installed Sending or receiving data No data is being sent or received Bluetooth is enabled Bluetooth is disabled or not installed Out of media or there is a problem with the media jammed not loaded correctly If the printer has a label taken sensor installed and enabled this icon indicates that a label has been printed but not yet removed Media is available and loaded correctly There is a printer configuration problem There are no configurati
70. he model of the desktop computer 12345 ISSSNN SSS TSS 6 78 9 RS 232 Serial Cable DB9 Pins Pin Signal Description 1 External 5 VDC Max 500 mA 2 TXD Transmit data 3 RXD Receive data 4 5 GND Ground 6 7 CTS Clear to send PM23c PM43 and PM43c Mid Range Printer User Manual 123 Appendix A Specifications Pin Signal Description 8 RTS Request to send 9 USB Device Interface You connect a cable with a Type A connector and a Type B connector from your PC to the printer The Type A connector plugs into the PC and the Type B connector plugs into the printer USB Type B Connector To use the USB interface to print from a PC you need to have the Intermec InterDriver printer driver installed on your PC Intermec recommends that you only connect one printer to each USB port on the PC either directly or through a hub You cannot connect other devices such as a keyboard or a mouse to the same hub USB Host Interface 124 Use the USB host device to connect USB devices to the printer such as HID bar code scanners keyboards USB storage devices and USB hubs USB Host Interface PM23c PM43 and PM43c Mid Range Printer User Manual Appendix A Specifications USB Host Interface Pins and Descriptions Pin Description 1 VBUS 2 D 3 D 4 Gnd Ethernet Interface The Ethernet interface has an RJ 45 socket for use with a standard RJ 45 cable The interface supports 10 100 Mbps Fast Eth
71. hod Maintenance and Error Alerts Use these tables to understand and troubleshoot some common error alerts you may receive and how to fix them Maintenance and Error Alerts Error Alert Solution Label Not Taken Printing has been stopped because a label is obstructing the label taken sensor Remove the label to resume printing PM23c PM43 and PM43c Mid Range Printer User Manual 87 Chapter 5 Troubleshoot the Printer 88 Maintenance and Error Alerts Continued Error Alert Printhead Lifted Out of Ribbon Out of Media Ribbon Low Media Low Ribbon Installed Printer in Pause Mode Printer in Menu Mode Application Break Print Job Complete Odometer Printer Odometer Printhead Odometer User Resettable Printhead Too Hot Printhead Not Detected Solution Lower the printhead Load ribbon in the printer Load media in the printer The diameter of the remaining roll of media is lower than the specified value in the Ribbon Low Diameter setting Replace the ribbon The diameter of the remaining roll of media is lower than the specified value in che Media Low Diameter setting Replace the media The printer is configured as a direct thermal printer and thermal transfer ribbon is installed Remove the ribbon or configure the printer for chermal transfer media A print job is paused from the front panel Press che Print button to resume printing A user entered a menu from the front panel Pre
72. inter configuration menus Not all configuration items appear in each type of interface 60 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer The Communications Menu PM23c PM43 and PM43c Mid Range Printer User Manual 51 Chapter 4 Configure the Printer COMI COM2 COMn Baud Rate Baud Rate Baud Rate Data Bits Data Bits Data Bits Parity Parity Parity Stop Bits Stop Bits Stop Bits Hardware Hardware Hardware ENQ ACK ENQ ACK ENQ ACK XON XOFF To XON XOFF To XON XOFF To XON XOFF From XON XOFF From XON XOFF From New Line Character New Line Character New Line Character The Ser al Communications Menu 62 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer The Wireless 802 11 Wi Fi Communications Menu PM23c PM43 and PM43c Mid Range Printer User Manual 53 Chapter 4 Configure the Printer The Printing Menu 64 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer p ids di Brightness Wireless 802 11 Bluetooth General System Name System Location Idle Information System Contact Time Format Virtual COM XML Response Mode Date Format RFID Display Language Menu Access Manage Services Maintenance Alerts Keyboad Input Time Screen Timeout Odometer Welase User Resettable AM PM Feed Key Access d Odometer Printer Date Odometer Avalanche Pri
73. ions in this manual show the PM43 printer The internal parts and back connectors are the same for all printer models 2 PM23c PM43 and PM43 Mid Range Printer User Manual Chapter 1 About the Printer Media cover User interface Print button Front View of PM43 Printer PM23c PM43 and PM43 Mid Range Printer User Manual 3 Chapter 1 About the Printer Media hanger Ribbon supply E PA Ribbon takeup A X Printhead lever Gap sensor adjustment wheel Internal View of the PM43 Printer 4 PM23c PM43 and PM43 Mid Range Printer User Manual Chapter 1 About the Printer On off switch i se Ethernet port fle fe gt f R5 232 serial port Ens oo 0 0 0 a 5 ien ooo z c USB device port aan USB host port AC Power o o ox o o o a o o 0 0 0 0 0 0 Q OKO fo o o o ceat ox OKO 0 0 soe xoxo Pes o De o O O o Ss b b Back View of the PM43 Printer About the Front Panel There are two front panels available for the PM23c PM43 and PM43c printers Icon no display Fulltouch display Both versions of the front panel contain the Print button and the Ready to Work indicator The PM43 with the full touch display also has a USB port on the front panel About the R
74. it of measure is defined in the Unit of Measure parameter Media Sensitivity Sets the level of sensitivity of the media to the Variable printhead heat for media and ribbon Darkness Sets the image darkness for media and ribbon Variable Adjust this parameter with che Media Sensitivity parameter Range is 1 to 100 Contrast Adjusts the blackness of the printing on the 0 label in 2 increments from 10 to 10 General System Settings This section describes general system settings To view these settings From the printer Main Menu select Settings gt System Settings gt General From the printer web page click the Configure tab System Settings gt General General System Settings Setting Description Default System Name Sets the network identification Printer model name WINS name of the printer number and serial number For example PM43 0000000 11 System Location Sets the location of the printer Empty string PM23c PM43 and PM43c Mid Range Printer User Manual 139 Appendix B Default Settings Display and Audio Settings 140 General System Settings Continued Setting System Contact XML Response Mode Display Language Display Language Web Page Keyboard Input Time AM PM Date Command Language Alert Notification Method Unit of Measure Description Sets the name of the printer administrator Determines if the printer provides XML responses to printing requests
75. ity From the printer web page click the Configure tab gt Communications gt Wireless 802 11 Wireless 802 11 Security Settings Setting Security Type Association Pre Shared Key Description Default Selects the protocol the radio uses to None verify its identity and makes sure that it is authorized to communicate on the wireless network Selects the security method that the Open WEP radio uses to get access to the wireless network Defines the passphrase that allows None the radio to authenticate over the wireless network for both WPA and WPAZ2 security Range is 8 to 64 characters PM23c PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Wireless 802 11 Security Settings Continued Setting Network Key Index Network Key 1 Network Key 2 Network Key 3 Network Key 4 User Name Password Anonymous Name Inner Authentication CA Certificate Client Certificate Client Key Server Common Name 1 Description Selects the active network key to use for WEP security Range is 1 to 4 Defines a network key that is used for WEP security Keys are entered in ASCII or hexadecimal preceded by Ox format Sets the name that the printer uses when logging in to the network Range is 1 to 96 characters Sets the password that the printer uses when logging in to the network Range is 1 to 96 characters Sets the outer EAP user name that the printer u
76. l Taken Sensor removes the liner from self adhesive label stock as each label is printed You manually remove the label at the front of the printer After you load media you need to configure the feed adjust settings You may need to adjust the recommended values slightly depending on your media type supply method and roll sizes or because of individual differences between printers Load Media for the Label Dispenser If you have the optional label dispenser installed in your printer the printer will separate self adhesive labels from the liner The label taken sensor causes the printer to wait for you to remove a label before printing the next one You can also install the internal media rewinder if you want to rewind the liner 1 Open the media cover 25 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer 2 Turn the printhead lift lever counterclockwise to raise the printhead PM23c PM43 and PM43c Mid Range Printer User Manual 27 Chapter 2 Set Up the Printer 4 Loada media roll onto the media supply hub Make sure you push the roll all the way against the inner wall of the printer and adjust the edge guide and the dancer guide to hold the media in place 5 Routethe media through the print mechanism and out the front of the printer 28 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer 6 Insert the mediain the opening between th
77. lect it c Click Upload The file uploads to the printer 8 Click Save when you are finished Upload Fonts Images Applications Formats and Web Forms from a USB Storage Device You can use a USB storage device to install fonts images applications formats and web forms to the printer Use this table to understand where your files need to be located on the USB storage device for the printer to install them File Type Directories for the USB Storage Device Directory to Placethe Installed in this Printer File Type File Directory Application apps home user apps Configuration config Configuration profile profiles home user profiles Display images display home user display Fingerprint script scripts home user scripts Firmware firmware Font fonts home user fonts Form layout forms home user forms Image images home user images Installation package Root of USB storage UFF file device Start file Root of USB storage device Web Form webforms home user webforms 1 Copy your files to a USB storage device using the directories in the table PM23c PM43 and PM43c Mid Range Printer User Manual 75 Chapter 4 Configure the Printer 2 Insert the USB storage device into one of the USB host ports on the printer If you have an icon printer the files are automatically uploaded to the printer If you have a full touch printer the USB Device menu automatically appears a Select Install Resources b S
78. mmunicate using its RFID radio Supported only if the RFID module is installed Determines if you can enable the USB port to be used as a virtual serial port System Network Services This section lists the network services you can manage from the printer You will only see Manage Services from the menus if you have an Ethernet or Wireless module installed in the printer To view these 142 services Default Enable Enable Disable From the printer Main Menu select Settings gt System Settings gt Manage Services From the printer web page click the Configure tab System Settings gt Manage Services System Network Services Service Web Server FTP Avalanche Net1 SmartSystems SNMP LPR Description Determines if the web server is enabled in the printer Determines if the printer can use File Transfer Protocol FTP Determines if the printer can be managed by Wavelink Avalanche Determines if the printer can use Telnet to communicate with Fingerprint Determines if the printer can be managed by Intermec SmartSystems Foundation Determines if the printer can use SNMP Default Enable Enable Enable Enable Enable Enable Determines if the printer can use the line printer Enable server LPR daemon PM23c PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings System Network Services Continued Service Description Default IKEv2 Determines i
79. ng in Maintenance Alerts for the amount of media to print before cleaning the printhead Clean the printhead No RFID Tag Found The printer can not find an RFID tag RFID Not Installed You are attempting to write to a tag but the printer does not support RFID You must install the RFID module in the printer to be able to write to RFID tags Upgrading Firmware The printer is going to start upgrading the firmware Do not try to send anything to the printer Printer is Rebooting The printer is going to restart Wait until the printer is ready before attempting to communicate with it Started The printer is in the process of starting up Motor Too Hot The printer motor has reached its maximum operating temperature limit Let the motor cool down before you resume printing PM23c PM43 and PM43c Mid Range Printer User Manual 89 Chapter 5 Troubleshoot the Printer Troubleshoot Printer Problems and Find Solutions Use this section to find possible solutions to printer problems Print Quality Problems and Possible Solutions Problem The printout is weak The printout is weaker on one side There are weak spots on the printout The printout is dark or there is excessive bleeding on the media Possible Solution Try these possible solutions in order Make sure that your media setting is appropriate for hte type of media you are using The contrast may be too low Increase the contrast The printhead press
80. ng it on or while it is in the box If you have the touchless configuration option installed in your printer an RFID tag receives and stores data from an external IP30 RFID reader and configures the settings when the printer is turned on The air protocol supported is EPCGlobal Class 1 Gen 2 The available programmable memory is 384 bytes of USER memory bank Touchless configuration supports the configuration of these settings PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer Command language IPv4 Settings Localized language e RS 232 e Paper type or label media e SSID 1 Hold the IP30 in a horizontal orientation 2 Stand in front of the touchless configuration label and hold the IP30 within 10 cm of the packaging surface 3 Execute the write or read command About Uploading Fonts Images Applications Formats and Web Pages You can use the printer web page a USB storage device or PrintSet to upload fonts images applications formats and web forms to the printer You can only delete fonts images applications and web forms that you upload to the printer You cannot delete the files that are installed as part of the printer firmware Upload Fonts Images Applications Formats and Web Forms from the Web Page You can use the printer web page to install fonts images applications formats and web forms to the printer 1 Open a web browser on your PC 2 In the addres
81. nguage You can use one of these methods to change the printer command language Printer web page Main Menu PrintSet 5 For more information see the PrintSet 5 online help Set the Command Language from the Printer Web Page To set the command language from the printer web page you need to turn on the printer and connect to your Ethernet or Wi Fi network 1 Make sure that the printer has media and ribbon if necessary installed 18 PM23c PM43 and PM43 Mid Range Printer User Manual Chapter 1 About the Printer On your PC open a browser In the Location or Address bar type the printer IP address and press Enter The printer web page appears Click Login The Login page appears Type your Username and Password and click Login The default username is itadmin and the default password is pass Click the Configure tab 7 Click System Settings gt General 10 Select a different printer command language from the Command Language list and then click Save Click the Services tab Click Reboot Printer and then click Reboot The printer restarts in the command language you selected Set the Command Language from the Main Menu If you have a full touch printer you can use this procedure to change the printer command language from the Main Menu 1 2 3 4 From the Ready screen press the Main Menu button From the Main Menu pressSettings gt System Settings gt General Scroll down until you r
82. ns from the Web Page Use this procedure to configure Bluetooth from the printer web page The printer must be connected to an Ethernet or wireless network and you must know the printer IP address Open a web browser on your PC 2 In the address bar type the IP address of your printer and press Enter The printer web page appears 3 Click Login The Login page appears 4 Type your Username and Password and then click Login The default value for Username is admin and the default value for Password is pass 5 Click the Configure tab The Configuration Summary page appears 54 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 3 Connect the Printer 6 Click Communications gt Bluetooth The Bluetooth settings page appears Y Communications Serial Ethernet Wireless 802 11 Bluetooth gt Printing gt System Settings gt Alerts gt Network Services fatermec Bluetooth Logout itadmin English w Ca PM43 PM43 11180002345 Security Disable Device Name PM43 11180002345 Discover Enable Passkey Reserve Disable 7 Change Bluetooth settings as needed You can also click Default Settings to restore all default Bluetooth settings 8 Click Save when you are finished Configure Bluetooth Communications from the Main Menu Use this procedure to configure Bluetooth settings from the printer Main Menu You may need to configure these settings if you want to conne
83. nthead Command Language Net1 Replace Printhead Alert Notification Method SmartSystems Clean Printhead Unit of Measure SNMP Faulty Dot Cutter Media Low Diameter LPR Ribbon Low Diameter IKEv2 Low Battery SSH Telnet The System Settings Menu PM23c PM43 and PM43c Mid Range Printer User Manual Oo 5 Chapter 4 Configure the Printer Avalanche DNS SmartSystems Primary DNS Server Port Number Secondary DNS Server o Qe Server Address Port Number User Name Password mm Read Community Write Community SNMPv1 Status SNMPv2 Status Traps Status N Trap Name N Trap Address N Trap Port Number N The Network Services Menu Server Address Email Server SMTP Port Number Server Address From Address To Address 66 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer Warning Information Out of Media Ribbon Installed Print Job Complete Out of Ribbon Media Low Started Label Not Taken Ribbon Low Printer is Rebooting Printer in Pause Mode Upgrading Firmware Odometer Printer in Menu Mode User Resettable Odometer Application Break Current Printhead RFID Not Installed Odometer Printer Printhead Lifted Replace Printhead Printhead Not Detected Clean Printhead Printhead Too Hot Faulty Dot Motor Too Hot Power Supply Too Hot The Alert Menu PM23c PM43 and PM43c Mid Range Printer User Manual 67 Chapter 4 Config
84. ols to peel away stuck labels or damaged 1 2 3 4 ui Turn the printer off and disconnect the printer from power Open the media cover Remove the media and ribbon if installed Insert most of the cleaning card under the printhead and then lower the printhead Pull out the cleaning card and raise the printhead Wait for approximately 30 seconds to allow the cleaning fluid to dissolve the residue 7 Repeat Steps 4 through 6 if necessary 10 If necessary clean residue from the platen roller or tear bar with a cotton swab moistened with isopropyl alcohol Once the parts are dry replace the media and ribbon in the printer Close the media cover reconnect power and turn on the printer Clean the Media Guides Both the upper and lower media guides are transparent to allow light to pass between the two parts of the label gap and label mark sensors It is important to keep these surfaces free of dust stuck labels and adhesive residue 1 2 3 4 Turn the printer off and disconnect the printer from power Open the media cover Remove the media and ribbon if installed Insert a cleaning card or a soft cloth soaked in isopropyl alcohol between the two media guides to clean them Wait for approximately 30 seconds to allow the cleaning fluid to dissolve the residue PM23c PM43 and PM43c Mid Range Printer User Manual 101 Chapter 6 Maintain the Printer 6 Once the parts are dry replace the media
85. on problems Ribbon is out or there is a problem with the ribbon Ribbon is not having any problems or the printer is not configured to use ribbon The printhead is too hot The printhead temperature is normal and the printer is ready for printing Printhead is lifted Printhead is lowered There is a printer problem not associated with one of the other icons There are no general errors The printer is paused The printer is not paused PM23c PM43 and PM43 Mid Range Printer User Manual Chapter 1 About the Printer Names and Descriptions of Front Panel Icons Continued Icon Name Color Description Maintenance Amber Maintenance is required and a lifetime odometer setting has been reached Flashing The firmware is being upgraded the printer is amber recovering or restoring the firmware or the printer is calibrating Once the process is complete the printer will turn off Off No maintenance is required About the Full Touch Display Front Panel The full touch display front panel contains a 3 5 inch touch panel and a keypad for entering information or navigating through the user interface 000 The Full Touch Display Front Panel on a PM43 and PM23c Printer The full touch screen is a resistive touch panel that supports touch input with fingers gloved hands or a stylus You only need to touch the screen once to make a selection PM23c PM43 and PM43 Mid Rang
86. or example you can create one profile to use when you are printing on continuous label stock and a different profile to use when you are printing on label stock with gaps Printer profiles are only supported from the Main Menu on the full touch printer The following printer settings are not saved in a profile e IP address for either IPv4 or IPv6 networks Media calibration settings for the label stop sensor Remote port or remote host values for a remote computer accessing the printer through raw TCP Save a Printer Profile from the Main Menu Use this procedure to save the current settings as a printer profile 1 From the Ready screen press the Main Menu button The Main Menu appears 2 Select Tools gt Profiles The Profiles menu appears Bb g Profiles X Delete 3 Select Save The Save Profile menu appears 4 Select the Filename text box and type a name for the profile The profiles can have up to sixteen characters PM23c PM43 and PM43c Mid Range Printer User Manual 77 Chapter 4 Configure the Printer 5 Press kal on the SIP to save your profile name and go back to the Save Profile menu 6 Press ES and wait until Complete appears on the screen 7 Press to return to the Main Menu Load a Printer Profile from the Main Menu Use this procedure to load a saved printer profile on the full touch printer 1 From the Ready screen press the Main Menu button The Main Menu appears 2 Select Tools gt Pro
87. ormat Selects the format used to display dateon dd mm yyyy the printer Menu Access Determines if the Menu button on the Enable printer web page is accessible PIN Sets the password that allows access to the 1234 Menu button on the printer web page if the Menu Access parameter is set to Enable With PIN Range is 4 to 16 characters Screen Timeout Selects how long the printer screen stayson Disable before the screen saver starts Feed Key Access Determines if the Feed button on the Enable printer keypad is enabled or disabled Volume Sets the printer volume Off System 1 0 Settings This section describes system I O settings for the printer To view these settings From the printer Main Menu select Settings gt System Settings gt Manage I O From the printer web page click the Configure tab System Settings gt Manage I O System I O Settings Setting Description Default Wireless 802 11 Determines if the printer is allowed to Enable communicate using its 802 11 radio Supported only if the optional Wi Fit Bluetooth module is installed PM23c PM43 and PM43c Mid Range Printer User Manual 141 Appendix B Default Settings System I O Settings Continued Setting Bluetooth RFID Virtual COM Description Determines if the printer is allowed to communicate using its Bluetooth radio Supported only if the optional Wi Fi Bluetooth module is installed Determines if the printer is allowed to co
88. ouch panel printer you can configure wireless communications using the Wireless 802 11 wizard You can also configure wireless communications from the Main Menu 1 From the Ready screen press the Main Menu button The Main Menu appears 2 Select Settings gt Communications gt Wireless 802 11 3 Change settings as needed for your wireless connection 4 When you are finished save your changes Install Authentication Certificates If you are using Wireless 802 11 security you may need to install authentication certificates in the printer for the highest level of security 1 Make sure you have the printer configured for the correct date and time 2 On your PC open an FTP connection to the IP address of the printer 3 Transfer your certificate to home user certificates public 4 On your PC open a Telnet session to the printer 5 Change the directory to home user certificates public 6 Typethiscommand ls la You should see the certificate that you transferred in Step 3 52 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 3 Connect the Printer 7 Use the certinstall script to install the certificate using this format prompt certinstall sh certificate name gt Example itadmin PM23 00000000073 home user certificates public certinstall sh entrust cer 8 When you receive confirmation that the certificate was installed type this command to make sure you see a pem file and another soft link to
89. over Telnet and HTTP LCD printers only Selects the language the printer uses to display text on the screen Selects the language the printer uses to display text on the web page Selects the language of the external keyboard that is connected to the printer Sets the current time Sets AM or PM Sets the current date Sets the printer command language If changed requires restart Selects how you want the printer to notify you of printer alerts Selects the unit of measure that is used to define several printing parameters Default Empty string False English English U S U K System time AM System date Fingerprint SNMP Trap Email Dots This section describes display and audio settings for the printer To view these settings From the printer Main Menu select Settings gt System Settings gt Display From the printer web page click the Configure tab System Settings gt Display or Audio Display and Audio Settings Setting Brightness Description Default Selects the brightness of the printer screen Medium PM23c PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Display and Audio Settings Continued Setting Description Default Idle Information Selects the information that appears onthe IPv4 address printer screen when it is in Idle mode Time Format Selects the format used to display time on 24 Hour the printer Date F
90. printer using a USB storage device 1 From the Ready screen press the Main Menubutton The Main Menu appears 2 Select Tools gt USB Menu 3 Select Configuration 4 Toexport aconfiguration file from the printer memory to the USB storage device select Export Configuration A list of the available files appears To import a configuration file from the USB storage device to the printer memory select Install Configuration A list of the available files appears 5 Select the file you want to export or install 6 Press OK when the export or install confirmation box appears PM23c PM43 and PM43c Mid Range Printer User Manual 79 Chapter 4 Configure the Printer Customize the Printer Web Page 80 The printer web page visual presentation is specified using a CSS Cascading Style Sheet You can customize the look of the web page by modifying the CSS The printer web page internally loads the default style css prior to loading the user customized style css The customized style css does not need to contain the complete set of CSS directives it may only specify the subset of CSS styles that the user wishes to customize 1 Retreive the default CSS file from the printer http lt printerip gt format style css 2 Modify the style sheet to make the web page look the way you want it and save your changes 3 Upload the style sheet to the printer using this FTP to printer path home user webpage style css PM23c PM43 and
91. proximately 20 cm 8 inches of ribbon leader The dotted line in this illustration shows how to load ribbon with the ink wound in 6 Turn the ribbon takeup hub counterclockwise until the ribbon becomes tight and runs wrinkle free through the print mechanism 7 Load media 8 Turn the printhead lift lever clockwise to lower the printhead 9 Close the media cover 10 Press the Print button to advance the media 11 Configure the printer for the correct media type media with gaps black mark continuous fixed length or continuous variable length 12 Set the print method to ribbon TTR 13 Calibrate the sensors on the printer You can calibrate the media from the Main Menu Wizards gt Calibration gt Media on a full touch printer or from the web page Services gt Media Calibration for all models of the printer PM23c PM43 and PM43c Mid Range Printer User Manual 37 Chapter 2 Set Up the Printer Connect the Printer to Power The full touch printer goes through a startup wizard the first time you turn on the power The icon printer goes through an LED startup sequence the first time you turn on the power 1 Connect one end of the power cord to the back of the printer and connect the other end to AC power 2 Press the power switch to turn on the printer As the printer starts up aprogress bar appears on the full touch interface When the printer has finished starting up the startup wizard appears
92. ps for the serial port Data Bits Number of bits that define a character or 8 byte Parity Specifies how the printer checks the None integrity of the transmitted data Stop Bits Number of bits sent at the end of every 1 character to allow the receiving signal hardware to detect the end of a character and to resynchronize with the character stream Hardware Specifies if hardware flow control Disable RTS CTS is used to manage the rate of data transmission between the device and the host 128 PM23c PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Ser al Port Settings Continued Setting Description Default ENQ ACK Specifies if software flow control Disable ENQ ACK is used to manage the rate of data transmission between the device and the host XON XOFF To Specifies if software flow control Disable XON XOFF is used to manage the rate of data transmission to the host XON XOFF From Specifies if software flow control Disable XON XOFF is used to manage the rate of data transmission from the host New Line Character Defines the characters that the printer CR LF echoes to the host to indicate that it has moved to a new line Ethernet Settings This section describes the Ethernet IPv4 and IPv6 settings To view these settings From the printer Main Menu select Settings gt Communications gt Ethernet From the printer web page click the Configure tab Communications gt Ethernet
93. pter port on the back of the printer 2 Connect the other end of the cable to to parallel port on the PC How to Connect the Printer to Your Network You can connect the printer to your network using the Ethernet interface Wi Fi Bluetooth wireless interface These network interfaces provide features such as security FTP server web page and Alert handling Connect the Printer to an Ethernet Network Use the Ethernet port to set up the PM43 or PM43c as a network printer The printer is set to automatically retrieve an IP number from the network DHCP when you turn on the printer You can use the network connection with InterDriver You can also use it to directly send commands to the printer through a terminal connection Telnet or you can send instructions through FTP 1 Turn the printer off 2 Connect the Ethernet cable to the Ethernet port in the rear of the printer and connect the other end of the cable to your network 3 Turn the printer on If your printer uses a DHCP server to assign IP addresses the IP address appears in the lower left corner of the screen Foranicon printer use Intermec PrintSet to retrieve the printer IP address If you are not using a DHCP server to automatically assign IP addresses to devices in your network you must set a static IP address and other network information manually Continue with the next step PM23c PM43 and PM43c Mid Range Printer User Manual 49 Chapter 3
94. ption Default Defines the wireless network To INTERMEC communicate all access points and wireless devices must have the same network name which is case sensitive Selects the radio behavior of the printer Ad Infrastructure Hoc mode allows the printer to communicate directly with another printer Infrastructure mode allows the printer to communicate through an access point Controls the roaming inclination of the Off printer The higher the level the less inclined the printer is to switch access points based on the printer received signal strength RSSI PM23c PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Wireless 802 11 General Settings Continued Setting Description Default Power Mode Select the power management setting for the Constant radio Constant Awake provides the highest Awake throughput but draws che most power Power Savingconserves the most power but provides the lowest throughput Fast Power Saving turns off components when they are not being used to draw less current Channel Sets the common channel that radiosin Ad 1 Hoc mode use to transfer data Range is 1 to 14 Hidden Determines if the radio is allowed to look for Disable SSID SSIDs that have been hidden to prevent unauthorized devices from connecting to the wireless network Wireless 802 11 Network Settings This section describes the 802 11 IPv4 and IPv6 settings To view these settings From the
95. rea Unit of measurement is defined in the Unit of Measurement parameter He Media e it margin X AMAT ANNA OC AVA MM PM23c PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Media Settings Continued Setting Description Default Media Width Sets the width of the printable area Variable measured from the media margin X across the printhead Unit of measurement is defined in the Unit of Measure parameter L J Aon y p Mrinal INTERMEC 6001 36th Ave W Everett WA 98203 Media Length Sets the length of the printable area Variable measured from one edge of the label to the edge that is closest to the printhead Unit of measurement is defined in the Unit of Measurement parameter L J re length INTERMEC 6001 36th Ave W Everett WA 98203 PM23c PM43 and PM43c Mid Range Printer User Manual 137 Appendix B Default Settings Media Settings Continued Setting Clip Default Start Adjust Stop Adjust Media Calibration Mode Length Slow Mode LTS Sensitivity Level 138 Description Default Determines if the printer prints items Off outside the printable area of the label When this is set to Off the printer returns an error if any part of a bar code label cannot be printed because that part extends beyond the printable area When this is set to On the printer prints all bar code labels but ma
96. rint 3 Test and readjust the printhead pressure if necessary Adjust the Label Gap and Black Mark Sensor The label gap sensor is a transmissive sensor that controls how the printer feeds media by detecting gaps between the labels The black mark sensor is a reflective sensor that detects black marks on continuous media The sensor contains a blue LED which is strong enough to see through media You can use the blue LED to help determine the proper location for the sensor 1 Open the media cover 108 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 5 Maintain the Printer 2 Adjust the label gap and black mark sensor e Turn the sensor adjustment knob counterclockwise to move the sensor toward the outside of the printer Turn the sensor adjustment knob clockwise to move the sensor toward the inside of the printer 3 Close the media cover PM23c PM43 and PM43c Mid Range Printer User Manual 109 Chapter 6 Maintain the Printer 110 PM23c PM43 and PM43c Mid Range Printer User Manual A Specifications This appendix contains specifications for the PM23c PM43 and PM43c printers Appendix A Specifications Printer Specifications Physical Specifications PM43 Dimensions 294 6 x 284 2 x 483 5 mm 11 6x 11 2x 19 in PM43c Dimensions 181 x 252 5 x 431 8 mm 7 13 x 9 9 x 16 9 in Standard Media Cover PM43c Dimensions 244 9 x 252 5 x 500 2 mm 9 6 x 9 9 x 19 7 in Dome Media Cov
97. rmware includes several predefined label formats You can also copy your own label formats to the printer and print them from this page fatermec Ca PM43 PM43 0000000111 oo Resident INPrint 203 returnadd 3xi lbx 203 in demo 4x6 Ibx 203 shipaddr 4x6 lbx 203 packslip 4x6 lbx Choose label to print gt Customer Downloaded Print INPrint Labels If the printer is connected to an Ethernet or Wi Fi network you can print labels by entering information in a web form You access web forms through the printer web page 1 On your desktop PC start a browser 2 In the address bar type the IP address of your printer and press Enter The printer web page appears 3 Click Login The Login page appears 146 PM23c PM43 and PM43c Mid Range Printer User Manual Appendix C Print Labels with INPrint 4 Type your Username and Password and then click Login The default value for Username is admin and the default value for Password is pass 5 Click the INPrint tab 6 Select the web form you want to print e Ifyou created the web form yourself click Customer Downloaded and then select the web form in the list Touseoneofthe Resident Intermec supplied web forms click Resident and then select the web form in the list Intermec PM43 PM43 00000001 11 Login Erish wj Resident 203_returnadd_3x1 lbx 203_in_demo_4x6 lbx 203_shipaddr_4x6 lbx 203_packslip_4x6 lbx gt Custom
98. s bar type the IP address of your printer and press Enter The printer web page appears 3 Click Login The Login page appears 4 Type your Username and Password and then click Login The default value for Username is itadmin and the default value for Password is pass PM23c PM43 and PM43c Mid Range Printer User Manual 73 Chapter 4 Configure the Printer 5 Click the Manage tab The Overview page appears Intermec Applications Fonts Images Label Formats Web Forms PM43 PM43 0000000111 Login Engish w System Information Contact Overview fail Applications 2 mA Fonts 16 Pa Images 4 bu Label Formats 0 Tn Web Forms 4 6 Click Applications Fonts Images Label Formats orWeb Forms The upload page appears for the option you selected Here is an example of the page you see if you select to upload fonts fatermec Cl Pm43 PM43 0000000111 Login Engish v l4 Fonts Upload Font Images l CBrowse Label Formats ELM Resident Customer Downloaded System Information Applications Fonts Web Forms Andale Mono Andale Mono Bold CG Times CG Times Bold Century Schoolbook Roman IPLFONTO IPLFONT1 IPLFONT2 IPLFONT7 Letter Gothic OCRA Bean 9 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer 7 To upload a file to the printer a ClickBrowse to locate your file b Double click the file to se
99. s provided by Intermec as part of the printer firmware and programs you have installed on the printer The Programs item appears in the Main Menu only if the printer is using Fingerprint or Direct Protocol as the command language Select Settings to view and change printer settings Select Tools to print test labels manage a connected USB storage device restore printer default settings or save and load printer profiles Select Wizards to see a list of wizards that help you configure printing or communication settings or calibrate the media sensors Note The printer cannot print while the Main Menu is onscreen You need to exit the Main Menu and return to the Ready screen to begin printing How to Navigate in the Main Menu Use the status bar buttons to navigate between menus in the Main menu and save changes PM23c PM43 and PM43 Mid Range Printer User Manual Chapter 1 About the Printer Main Menu Buttons and Descriptions Uu e et et o 3 Description Returns to the Main menu Goes back up one level in the menu Returns to the Ready screen Saves the configuration changes Um Moves between options in a setting menu EBEL v e Moves to additional options not viewable in the menu Use the horizontal scroll bar for settings with options you can select Use the onscreen keypads to enter data for the settings About the Onscreen Keypads You can use the onscreen alphanumeric or numeric keyp
100. s that you set Validate Certificate to Yes PAC Sets the name of the Protected Access eap fast pac Credential PAC that is used for EAP FAST authentication The printer uses this file if Acquire PAC is onand the current installed PAC fails to authenticate the printer to the network Acquire PAC Determines if automatic PAC file On provisioning is on for EAP FAST authentication Fast Roaming Determines if the printer can roam Disable CCKM from one access point to another without reauthenticating with the server CCKM only works in wireless networks using LEAP Mixed Mode Determines if the printer can use Disable Group TKIP either TKIP or AES for data encryption depending on the configuration of the access point 134 PM23c PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Bluetooth Settings This section describes Bluetooth settings for the printer To view these settings From the printer Main Menu select Settings gt Communications gt Bluetooth From the printer web page click the Configure tab Communications gt Bluetooth Bluetooth Settings Setting Description Default Security Selects the level of security that is used Disable when pairing devices to the printer If you select Authentication you must enter a passkey If you select Auth Encrypt you must enter a passkey and traffic is encrypted Device Name Sets the name that identifies the Printer model print
101. screen then finishes the calibration process and returns you to the Ready screen Create and Print Labels You can use Intermec printer software to design and print labels with the PM23c PM43 and PM43c printers You can download label design software and printer drivers from http www intermec com products printers_media software in dex aspx You can also use Fingerprint and IPL to create and print labels For more information see either the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual 40 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer How to Print on RFID Media If you have an LCD printer with the optional RFID module installed you can print on RFID media Media containing RFID tags is slightly thicker where the RFID tag is located The slight thickness of this part of the label may affect print quality For thermal transfer labels Intermec recommends using high quality ink ribbon To achieve the best possible print quality follow these guidelines Runthe RFID calibration wizard to determine the best Tag Position and Output Power for RFID media e Ifnecessary modify the Tag Position TAGADJUST variable to make sure the RFID labels are properly aligned with the antenna Avoid printing on the thickest part of the label when possible For help configuring RFID parameters see the Intermec Fingerprint Command Reference Manual or the IPL Command R
102. sername and Password in the text fields and click Login 5 Select Services Restore Defaults The Restore Defaults menu appears with none of the check boxes selected PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer 6 To restore all default settings select all of the check boxes and then click Restore You can also restore only the defaults for specific settings Torestore the current network settings select the Network settings check box Torestore all applications fonts and other files you have installed on the printer select the User files check box Torestore all current system settings select the System Settings check box 7 When you receive a message to reboot the printer on your desktop PC click OK and restart the printer Restore Defaults from the Main Menu If you have a printer with a full touch display you can restore the printer to default settings from the Tools menu 1 From the Ready screen open the Main Menu 2 Select Tools gt Restore Defaults The Restore Defaults menu appears with all items in the list selected by default 3 Torestore all default settings continue with the next step You can also change the settings that are restored as follows To keep the current network settings clear the Network settings check box Tokeepallapplications fonts and other files you have installed on the printer clear the User files check box e
103. ses for logging in to the network Maximum length is 96 characters Selects the authentication method that is used when the EAP type is EAP FAST PEAP or TTLS Sets the name of the Certificate Authority CA that verifies the server certificate This CA should be the same one that was used to sign the server certificate Sets the name of the client certificate the printer uses to authenticate to the network using EAP TLS Maximum length is 128 characters Sets the private key the printer uses for EAP TLS Maximum length is 128 characters Use the certinstall sh script to install the certificate correctly Sets the certificate name that is on the primary authentication server If this value is none then the value for Server Common Name 2 is used Range is 1 to 96 characters PM23c PM43 and PM43c Mid Range Printer User Manual Default 1 Empty string None None Empty string MSCHAPv2 intermec pem None None None 133 Appendix B Default Settings Wireless 802 11 Security Settings Continued Setting Description Default Server Common Sets the certificate name thatison None Name 2 the secondary authentication server If this value is none then the value for Server Common Name 1 is used Range is 1 to 96 characters Validate Determines if the identity of the No Certificate authentication server is verified using its certificate when using EAP TTLS PEAP or EAP TLS Intermec recommend
104. sources for additional product information Safety Information A AN e Your safety 1s extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions This section explains how to identify and understand warnings cautions and notes that are in this document Warning A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment Caution A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent equipment damage or destruction or corruption or loss of data Note Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances Safety Precautions 8 Note You may use this printer on an IT power system PM23c PM43 and PM43c Mid Range Printer User Manual xi Before You Begin xii A A Warning Moving parts are exposed when the cover is open Make sure the cover is closed before you operate the printer Warning Do not open the electronics cover Dangerous voltage Warning Do not remove the bottom plate Dangerous voltage Warning Do not put your fingers inside
105. ss Communications from the Web Page 51 Configure Wireless Communications from the Main Menu 52 Install Authentication Certificates 0 cc ccc cece ee ec eens 52 About Bluetooth Communications cce 53 Connect to a Bluetooth Device eese 53 Configure Bluetooth Communications from the Web Page 54 Configure Bluetooth Communications from the Main Menu 55 About the USB Host Port s 56 Connect a USB Device V ee ee RNC Neb NA ES 56 4 Configure the Printer eseeser eer nnne 59 How to Configure the Printer eee eee nae 60 About the Printer Configuration Menus 00 0 cece eee eee eee 60 Configure the Printer from the Main Menu 05 68 Restrict Access to the Main Menu sse nen 68 Configure the Printer from the Web Page 0 000005 69 Configure the Printer with PrintSet 5 lesse 71 How to Configure the Printer with Programming Commands 72 How to Configure the Printer with SmartSystems 0 00 00005 72 Configure the Printer with Touchless Configuration 005 72 About Uploading Fonts Images Applications Formats and Web Pages 73 Upload Fonts Images Applications Formats and Web Forms from the Web Page 73 Upload Fonts Images Applications Formats and Web Forms from a USB Stor AGS DEVICE eri RR RES Ubi or qe ux repete ea er eis 75 Change Ba
106. ss the Home button to return to the Ready screen Fingerprint only An application breaks uncontrolled A print job has been successfully completed The printer has reached a limit set in the Odometer Printer setting in Maintenance Alerts for the amount of media to print before being alerted The printhead has reached a limit set in the Odometer Printhead setting in Maintenance Alerts for the amount of media to print before being alerted The printer has reached a limit set in the Odometer User Resettable setting in Maintenance Alerts for the amount of media printed since the last reset The printhead is overheated and needs to cool down Wait for printing to resume automatically The printer is not detecting the printhead Check to make sure the printhead is installed and that the printhead cable is firmly connected to the printhead PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer Maintenance and Error Alerts Continued Error Alert Solution Faulty Dot The printhead has reached the number of faulty dots set in the Faulty Dots setting in Maintenance Alerts You may need to replace the printhead Replace Printhead The printer has reached a limit set in the Replace Printhead setting in Maintenance Alerts for the amount of media to print before replacing the printhead Replace the printhead Clean Printhead The printer has reached a limit set in the Clean Printhead setti
107. taken sensor that detects when the current label is removed and prints the next label 1 Open the media cover 24 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 2 Set Up the Printer 2 Turn the printhead lift lever counterclockwise to raise the printhead 3 Loada media roll onto the media supply hub Make sure you push the roll all the way against the inner wall of the printer and adjust the edge guide and the dancer guide to hold the media in place 4 Route the media through the print mechanism 5 Adjust the printhead balance For help see Chapter 6 6 Turn the printhead lift lever clockwise to close the printhead PM23c PM43 and PM43c Mid Range Printer User Manual 25 Chapter 2 Set Up the Printer 7 Adjustthelabel gap and black mark sensor The sensor LED should line up with the center of the media For help see Chapter 6 8 Close the media cover 9 Press the Print button to advance the media 10 Configure the printer for the correct media type media with gaps black mark continuous fixed length or continuous variable length 11 Calibrate the sensors on the printer You can calibrate the media from the Main Menu Wizards Calibration Media on a full touch printer or from the web page Services gt Media Calibration for all models of the printer 12 Configure the start and stop adjust settings About the Label Dispenser The label dispenser accessory which includes the Labe
108. ter Wizards eese e 15 About Printer Command Languages sess eee 16 About Eingerptintc 52 UIDERETUR SA ov ap heey 17 About Direct Protocols eR Sin De ee bens eh es 17 ABOUCT Phys jvc sees asst see alt ae peter en eee etapa dei eda 17 About ZSIm7 esnceelvsu tee IDEA DES tute He ee SOR de gh tek pune Whe 18 About D Sins onset Hatt ats tbe Bac Bhs die send tg Bee nU de E s Ba bh 18 About Smart Printing 0 6 04 i rere ee vee EUER IS eee eee 18 How to Set the Printer Command Language isses 18 Set the Command Language from the Printer Web Page 04 18 Set the Command Language from the Main Menu 05 19 Printer Options and Accessories isses 19 PM23c PM43 and PM43c Mid Range Printer User Manual v Contents 2 Set Up the Pirinter iiiiosisvulvoc erae eden yr 1ss29 About Necdia 4 et usu dot ET E Mode bod dur Rote tet tone teh dee ok aah Eh b Ma 24 About lanerl s Media bM ORIG BEB ebb ri Snares 24 About Tear Off Printing iisesseseeseeseesee ne 24 Load Media for Tear Off Printing 00 cece ee 24 About the Label Dispenser ioter REIP PYN e REA ARS 26 Load Media for the Label Dispenser orres ceccir inerti trsi ninrin esses 26 Load Media from an External Supply o ssis ipite ra aA EES E eee 31 About Cut Off Printing eenen ote bentur eX RUERNEWOMVEE GETRETEN 32 Load Media for Cut Off Printing creer riris cece ee 33 About Ribbon zoo E EEE te ede eet tr UP
109. the PC for correct printer operation Install Printer Drivers 46 Use InterDriver to install printer driver software on your PC InterDriver is included on the PrinterCompanion CD that shipped with your printer If you have not yet installed drivers on your PC run the PrinterCompanion CD and follow the instructions to connect your printer and install the drivers If you do not have access to the PrinterCompanion CD but you still need to install driver software follow this procedure to download InterDriver from the Intermec website and install the drivers Open a web browser and go to www intermec com 2 Select Support gt Downloads 3 Select these items a Inthe Product Category list select Printers b Inthe Product Family list select Fixed Printer c Inthe Product list select PM23c PM43 PM43C Mid Range Printer and then click Submit 4 In the downloads page click Intermec InterDriver X X X M X ver X XX If a Security Warning dialog box appears click Run 5 When asked if you want the program to make changes to your computer click Yes 6 Follow the onscreen instructions in the InterDriver InstallShield wizard PM23c PM43 and PM43c Mid Range Printer User Manual 10 11 12 13 Chapter 3 Connect the Printer When you reach the InstallShield Wizard Complete page click Next The Seagull Driver Wizard appears From the Welcome to Seagull Driver Wizard page make sure Install printer drivers is select
110. the printer you should clean it regularly You can clean these parts of the printer The printhead The media guides The exterior of the printer e The cutter if installed Caution To avoid possible personal injury or damage to the printer never insert any pointed or sharp objects into the printer Caution Use only the cleaning agents specified in this section Intermec is not responsible for damage caused by any other cleaning materials used on this printer Caution Isopropyl alcohol is a highly flammable moderately toxic and mildly irritating substance Follow these guidelines for cleaning the printer e Always remove the power cord before cleaning Never spray the printer with water Protect it from water when cleaning the premises e Never use any sharp tools for removing stuck labels The printhead and rollers are delicate Clean the Printhead 100 Cleaning the printhead on a regular basis is important for the life of the printhead and for the print quality You should clean the printhead each time you replace the media Follow this procedure to clean the printhead using the cleaning card If you need to clean additional residue from the platen roller or tear bar use a cotton swab moistened with isopropyl alcohol PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 6 Maintain the Printer other material The printhead is delicate and can easily be f Caution Never use hard or sharp to
111. tion Printing Wizards Wizard Description Media Setup Select media and printing type DT or TTR media width length and X margin Start and Stop Adjust values and print speed Print Quality Prints a series of labels to determine the best print quality setting Loading Media Shows how to load media Loading Ribbon TTR printers only Shows how to load ribbon PM23c PM43 and PM43 Mid Range Printer User Manual 15 Chapter 1 About the Printer Communications Wizards Wizard Line Analyzer Wireless 802 11 Bluetooth Calibration Wizards Wizard Media Screen RFID Label Taken Sensor Description Logs all incoming data on all communications channels and saves the data to a log file For experienced users Looks for wireless networks and sets up Wi Fi communications Available when Wi Fi Bluetooth module is installed Looks for discoverable Bluetooth devices and sets up Bluetooth communications Available when Wi Fi Bluetooth module is installed Description Calibrates the label gap sensor and shows current print settings Calibrates the touch screen Calibrates the optimallabel adjustment and output power setting for the RFID media loaded in the printer Available when the RFID module is installed Calibrates the label taken sensor used with the label dispenser Available when the label taken sensor is installed About Printer Command Languages 16 A printer command language is a set
112. to 10 ips 203 dpi 8 dots mm 300 dpi 11 8 dots mm 406 dpi 16 dots mm 203 dpi 56 mm 2 20 in max 300 dpi 56 mm 2 20 in max 406 dpi 64 mm 2 52 in max 19 05 to 68 6 mm 0 75 to 2 70 in 29 to 54 mm 1 14 x 2 13 in 152 4 mm 6 in with standard cover 184 2 mm 7 25 in with bubble top 212 9 mm 8 38 in with dome cover 76 20 mm 3 in or 38 1 mm 1 50 in 6 35 mm 25 in 1 20 to 26 mm 0 05 to 1 02 in 3 to 25 mm 0 12 to 0 98 in centered between tickets 1596 maximum reflectance 61 to 264 um 2 40 to 10 40 mil 57 60 to 250 g m2 76 TAPPI T425 21 59 to 68 6 mm 0 85 to 2 70 in PM23c PM43 and PM43c Mid Range Printer User Manual Appendix A Specifications PM23c Print Speed Resolution and General Media Specif cations Continued Ribbon Roll Diameter 62 mm 2 44 in maximum Ribbon Core I D 25 4 1in Ribbon Core Length 21 59 to 68 6 mm 0 85 to 2 70 in Gap and Black Mark Sensor Adjustable from left edge to50 8 mm 2 00 in Memory 128 MB Flash 128 MB SDRAM USB memory device optional Touch Screen Specifications e 3 5 inch portait orientation 262 000 colors Resistive display that supports touch input with fingers gloved hands or a stylus e 72 pixels per inch Supported Command Languages Fingerprint Direct Protocol Intermec Printer Language IPL e ZSim DSim Smart Printing PM23c PM43 and PM43c Mid Range Printer User Manual 119
113. to configure the cutter and the feed adjust settings You may need to adjust the recommended values slightly depending on your media type supply method and roll sizes or because of individual differences between printers Load Media for Cut Off Printing Cut off printing is supported by the PM43 and PM43c printers with the cutter installed 1 Open the media cover 2 Turn the printhead lift lever counterclockwise to raise the printhead 3 Open the cutter door PM23c PM43 and PM43c Mid Range Printer User Manual 33 Chapter 2 Set Up the Printer 34 4 Load a media roll onto the media supply hub Make sure you push the roll all the way against the inner wall of the printer and adjust the edge guide and the dancer guide to hold the media in place Route the media through the print mechanism and out through the slot in the cutter Close the cutter 7 Turn the printer on and close the media cover 10 11 12 13 Configure the cutter Ifyou have an icon printer use PrintSet 5 or a printer command language to configure the cutter e Ifyou have a full touch printer continue with the next step After the printer finishes starting up press B Select Settings gt Printing gt Cutter In the Cutter Control options select Automatic You can also enable Partial Cut from the Cutter menu Press E to save your settings Configure the start and stop adjust settings PM23c PM43 and
114. uez org http www lprng com http git yoctoproject org cgit cgit cgi psplash hetp busybox net products html http sourceforge net projects wavplay hetp www enlightenment org hetp www gtk org hetp www stafford uklinux net libesmtp hetp www oberhumer com opensource 1zo http tslib berlios de http www mono project com Main Page https fedorahosted org dhcpv6 hetps matt ucc asn au dropbear dropbear html hetp www lighttpd org http www lua org 151 Copyright or License Text Copyright C 2004 2005 WIDE Project Copyright C 1995 1996 1997 1998 and 1999 WIDE Project Copyright 1989 1991 1992 by Carnegie Mellon University Derivative Work 1996 1998 2000 Copyright 1996 1998 2000 The Regents of the University of California Copyright c 2001 2003 Networks Associates Technology Inc Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd Copyright 2003 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A Copyright c 2003 2010 Sparta Inc Copyright C 2000 2011 Carsten Haitzler and various contributors Copyright c 1999 Carsten Haitzler The Rasterman Copyright c 2001 2002 2003 2004 2005 2006 Expat maintainers Copyright 2009 Intermec Technologies Corp All rights reserved Based on code from Frank Da Cruz s excellent book Kermit A File Transfer Protocol Digital Press 1986 Copyright c
115. ure may be too low Increase the printhead pressure Replace the printhead Adjust the printhead balance Try these possible solutions in order There may be foreign particles on the media Clean or replace the media Make sure that your media and ribbon are compatible Make sure that you are using high quality media and ribbon The contrast may be too low Increase the contrast Try these possible solutions in order Make sure your media setting is appropriate for the type of media you are using The contrast may be too high Decrease the contrast The printhead pressure may be too high Decrease the printhead pressure The printhead voltage may be incorrect or the energy control may be faulty For help contact your Intermec representative 90 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 5 Troubleshoot the Printer Print Quality Problems and Possible Solutions Continued Problem Possible Solution There are dark lines along the The printhead may be dirty Clean the media path printhead There are white vertical lineson Try these possible solutions in order the printout The printhead may be dirty Clean the printhead There may be missing dots on the printhead Replace the printhead Part of a dotted lineis missing Try these possible solutions in order The printhead may be failing Replace the printhead The strobe signal may be failing For help contact your Intermec
116. ure the Printer Configure the Printer from the Main Menu If you have a full touch printer you can view or change the configuration settings by pressing the Settings button from the Main Menu 1 From the Ready screen press the Main Menu button 2 From the Main Menu press the Settings button The Settings menu appears Setup gt Communications H Printing w System Settings pa 2 Network Services 3 Select the settings you want to configure and make your changes 4 Save your changes when prompted Restrict Access to the Main Menu By default all menus are available from the Main Menu the first time you turn on the printer If necessary you can require a PIN to restrict access to menus or you can disable access to all menus 68 PM23c PM43 and PM43c Mid Range Printer User Manual Chapter 4 Configure the Printer Menu Access Setting Description Enable default All users can access the menus from the Main Menu and from the USB flash drive menu Enable with PIN Users need to enter a PIN to access the Main Menu or USB flash drive menu Disable Users cannot access the menus from the Main Menu or from the USB flash drive menu 1 Go to the Display menu for the printer e From the web page select Configure gt System Settings gt Display e From the Main Menu on a full touch screen select Settings gt System Settings gt Display 2 Select a Menu Access setting and save your ch
117. urrent manuals in PDF Visit the Intermec technical knowledge base Knowledge Central at www intermec com and click Support Knowledge Central to review technical information or to request technical support for your Intermec product Send Feedback Your feedback is crucial to the continual improvement of our documentation To provide feedback about this manual please contact the Intermec Technical Communications department directly at TechnicalCommunications intermec com Telephone Support In the U S A and Canada call 1 800 755 5505 Outside the U S A and Canada contact your local Intermec representative To search for your local representative from the Intermec web site click About Us gt Contact Us Who Should Read This Manual This user manual provides you with information about the features of the PM23c PM43 and PM43c printers and how to install configure operate maintain and troubleshoot them PM23c PM43 and PM43c Mid Range Printer User Manual xiii Before You Begin Related Documents The Intermec web site at www intermec com contains our documents as pdf files that you can download for free To download documents 1 Visit the Intermec web site at www intermec com 2 Click the Products tab 3 Using the Products menu navigate to your product page For example to find the PM43 printer product page click Printers and Media gt Industrial Printers gt PM43 Mid Range Printer 4 Click the Manu
118. y also print unreadable incomplete labels Sets the length of media the printer feeds 0 positive value or retracts negative value before printing a label Unit of measurement is defined in the Unit of Measure parameter Range is 9999 to 9999 Sets the length of media the printer feeds 0 positive value or retracts negative value after printing a label Unit of measurement is defined in the Unit of Measure parameter Range is 9999 to 9999 Selects the mode the printer uses to Fast calibrate media Use Slow if the printer has trouble identifying gaps or marks in media If Media Calibration Mode is set to Slow 0 the printer prints the media length plus 10 mm This value sets an additional amount of media to be printed Unit of measurement is defined in the Unit of Measurement parameter Range is 0 to 3200 Sets the sensitivity of the label taken sensor 0 Range is 0 to 14 Supported when the Cutter or Label Dispenser accessories are installed PM23c PM43 and PM43c Mid Range Printer User Manual Appendix B Default Settings Print Quality Settings This section describes print quality settings To view these settings From the printer Main Menu select Settings gt Printing gt Print Quality From the printer web page click the Configure tab Printing gt Print Quality Print Quality Settings Setting Description Default Print Speed Sets how fast the printer prints labels The 100 un
119. ze the screen as necessary to show different kinds of information The status bar at the top of the screen includes these icons Information and Status Icon Descriptions Icon Description of Icon Printer Information icon Press the icon to view printing related settings and system information Wireless Connection icon This icon appears when the Wi Fi Bluetooth module is installed in the printer and indicates the strength of the wireless network connection Strong Good Weak E S No signal e 802 11 is turned off Press the icon to view status and signal strength Data transfer icon Blinks when data is moving through an interface connection to the printer Press the icon to view detailed information on the connection Bluetooth icon This icon appears when the Wi Fi Bluetooth module is installed in the printer and indicates whether the Bluetooth module is enabled or disabled Bluetooth is turned on x Bluetooth is turned off Press the icon to view detailed Bluetooth information or to use the Bluetooth wizard PM23c PM43 and PM43 Mid Range Printer User Manual 11 Chapter 1 About the Printer 12 About the Main Menu In the printer Ready screen press El to view the Main Menu px Wizards Press one of the buttons to select the Programs Settings Tools or Wizards menu Select Programs to see a list of programs installed on the printer This list includes utility program

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