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SIP Firmware Release 1.1 for IP Phone 1140E User Guide

1. 1 Double press the Headset key to open the Bluetooth Setup dialog box The Enable Bluetooth check box is highlighted If the Bluetooth Setup menu fails to open when you double press the Headset key Bluetooth wireless technology feature is not enabled on your phone Contact your administrator Press the Select Set key to activate Bluetooth wireless technology A check mark appears to indicate that the feature is activated The message BT Enabled appears at the bottom of the display Put your Bluetooth wireless technology headset in its pairing or search mode The procedure for doing this can be different for each headset Refer to the documentation that accompanied your headset or contact the vendor Configuring the IP Phone 1140E x 4 Search devices q D a Ensure that your headset is in Pairing or Search Mode b Press the Right navigation key twice and highlight the Search cc button displayed next to the Search Devices item c Press the Select Set key The message Searching appears It can take up to two minutes for the search to complete If the search is successful the message Search Completed Found Device s appears and a list of devices that support Bluetooth wireless technology appears in the Found list d Choose one of the following Ifthe search is successful proceed to step 6 Ifthe search is not successful the message Search completed No
2. Quit screen operation or exit the menu Note Pressing the Quit key does not affect the status of active calls Press the Outbox key to view a record of all RAI Shitt Outhox outgoing calls Note This key does not function as a shift key About the Nortel IP Phone 1140E gt Press the Inbox key to access your call Lay Msg Inbox inbox The call inbox stores all incoming calls to an active phone Note This key does not function to send Instant Messages 2 Press the Directory key to access the Re Directory Address Book and the Friends list Note You can access the Address Book while on acall and start a new call with a highlighted contact Context sensitive soft keys are below the display area The LCD label above each key changes based on the active feature C The keys on either side of the LCD display area are User defined Feature Keys with labels on the LCD The system administrator may reserve some keys for specific functionality during tasks and advanced set up screens You can define these keys for specific functions such as Call Forward Note The IP Phone 1140E reserves the lower right key as the default user s line key About the Nortel IP Phone 1140E Telephone display Your IP Phone 1140E has three display areas e The upper display area provides line and feature key status e The middle display area contains single line information for items such
3. key to return to the previous step aaa 7 Use the Dialpad to enter a SIP address aap aga a Finish C 8 Press the Finish Context sensitive soft key to confirm the entry and complete the procedure Clear P Ld Press the Clear Context sensitive soft Back key to erase the entry Press the Back Context sensitive soft key to return to the previous menu Creating a Call Forward feature key using the Copy key To create a Call Forward feature key press the Copy fixed key when you are viewing any of following A highlighted entry in an Address Book list e A highlighted entry of your Call Inbox or Call Outbox e A highlighted entry of your IM Log Additional features To create a Call Forward Key using the copy key Aa 1 Press the Up Down navigation key to highlight Call Forward Key from the q p menu bza Select 2 Press the Select Context sensitive soft C key or Cancel pa Press the Cancel Context sensitive soft key to return to the previous step 3 Follow the procedure To create a Call Forward feature key on page 167 Creating a Presence feature key You can designate a Feature key with a Presence status and then use that feature key as a shortcut to alert other users to your online status To configure a Feature Key with a Presence status press the Prefs Context sensitive soft key select Feature Options and select Feature Keys from the menu Additional features
4. To change the Presence state Change 1 Choose one of the following Press the Change Context sensitive soft key to change your current Back presence state Press the Back Context sensitive soft key to return to the services menu 2 Press the Up Down navigation key to 4 H i highlight either gt 1 Connected 2 Unavailable Select 3 Press the Select Context sensitive soft key to continue to the next screen or Back Zi Press the Back Context sensitive soft key to return to the previous step Additional features You can choose a more detailed message for other users to see Select None if you wish to give no other information 4 If you chose Connected in step 2 press the Up Down navigation key to highlight one of the following details 1 None 2 Away 3 Outto Lunch 4 Be Right Back If you chose Unavailable in step 2 press the Up Down navigation key to highlight one of the following details 1 None 2 Busy 3 On vacation 4 Offline Note You can create your own Presence messages to display and they become available when you program a feature key as a shortcut Additional features Select 5 Doone of the following gt Press the Select Context sensitive soft key to select the Presence detail and move to the confirmation Add screen Press the Add Context sensitive soft k
5. Call Outbox The Call Outbox keeps a record of all out going calls made from your phone You can add the contact details of the calls in your outbox to your Address Book You can access the following details about the out going calls Name e Address e Time of the call Number of Calls e Call Subject when used for a call Figure 19 Call Outbox while phone is idle Outbox All 1 1 Alex Smith alex smith com 2 3 Mary Jones mary jones m 3 1 Bob Davis Bob companyb Call Outbox Accessing the Call Outbox You can access the Call Outbox and initiate a call when the phone is e Idle See Initiating a call from the Call Outbox on page 128 Active See Accessing the calls in your Call Outbox during a call on page 131 Managing calls in the Call Outbox while not on a call To access the Call Outbox press the Outbox fixed key or press the View Context sensitive soft key and select Outbox from the menu To manage calls in the Call Outbox while not on a call 1 Press the Up Down navigation key to E highlight a call from the list of calls in your Call Outbox View 2 Doone of the following Press the View Context sensitive soft key to view all the details of the highlighted call See To view details of a call in the Call Outbox on page 130 Delete Press the Delete Context sensitive soft key to delete the highlighted call See To delete call
6. To create a Presence feature key 1 To select a feature key to set up with a Presence status do one of the following Press the Up Down navigation key q CS D to highlight the feature key to use for z presence status and press the Set Context sensitive soft key Press the Feature key that you want to use for presence status and press the Set Context sensitive soft key zX 2 Press the Up Down navigation key to highlight Presence from the menu list of q D shortcuts 4 Select 3 Press the Select Context sensitive soft key to select Presence or Press the Back Context sensitive soft Back key to return to the previous step a 4 Press the Up Down navigation key to C d highlight either z 1 Connected 2 Unavailable Additional features Select 5 Press the Select Context sensitive soft pa key to select Presence or Press the Back Context sensitive soft Back key to return to the previous step Dn You can choose a more detailed message for other users to see Select None if you wish to give no other information 6 If you chose Connected in step 4 press JEDI the Up Down navigation key to highlight j one of the following details 1 None 2 Away 3 Out to Lunch 4 Be Right Back If you chose Unavailable in step 4 press the Up Down navigation key to highlight one of the following details 1 None 2 Busy 3 On vaca
7. chad nortel com is now permanently logged in Accessing the IP Phone 1140E Logging out from the IP Phone 1140E To logoff from the IP Phone 1140E either press the Serves Context sensitive soft key or the Services fixed key select System and select Logout from the menu To Log out from the IP Phone 1140E abc LC 1 Press the abc 123 Context sensitive soft key to toggle between alphabetic or numeric input 2 Use the dialpad to enter your password at the prompt Press the Logout Context sensitive soft key to complete the logout process The phone Logout Back returns to the User Login screen l eee or Press the Back Context sensitive soft key to remain logged on and return to the Services menu Configuring the IP Phone 1140E Configuring the IP Phone 1140E You may want to adjust a few settings of the IP Phone 1140E to conform to the environment where you use the phone These settings are saved to your User Profile This section describes some of the setting that you can customize on your IP Phone 1140E Adjusting the display screen contrast on page 56 Creating the idle screen text display on page 57 Selecting a ring pattern on page 58 Adjusting the ring volume on page 61 Adjusting the volume of the Handset Headset and Handsfree mode on page 62 Selecting a language on page 64 Selecting a date format on page 65 Selecting a time zone on page 6
8. 139 Deleting an Instant Message 4 140 While on an active call 00 cece eee eee eee 141 Making a new call 0 0 cee eee eee 141 Initiating a call using the Action Context sensitive soft key 142 Call Waiting 0 0 cece 142 Placing a call On Hold 0 00 e eee eee 143 Multiple calls On Hold 00000 ea eeee 144 Using 3 way calling 0 cee eee 146 Setting up a conference call 0 000 cece eae 147 Transferring a call 00 0 eee eee 148 Using the Park Call feature 00 000 eae ee 151 Using Park Call 0 00 cece eee 151 Retrieving a Parked Call 0 000 aee 153 Additional features 00 00 e cece eee 154 Using the Friends feature 20000 ce eee 154 Accessing your Friends list 00 155 Editing information about afriend 157 Using Feature Key options 200 eae 159 Creating a Speed Dial feature key 0005 160 Designating a feature key to Speed Dial feature 160 Creating a Speed Dial feature key using the Copy key 163 Creating a Send IM feature key 163 Creating a Send IM feature key using the Copy key 165 Creating a Call Forward feature key 166 Creating a Call Forward feature key using the Copy key 168 Creating a Presence feature key 169 Creating a Do Not Disturb fea
9. Message Inbox A fixed key on your IP Phone 1140E that connects to your Call Inbox Mute A fixed key used to listen to a call without transmitting Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Off Hook The term off hook is applied whether a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the telephone or d a line is automatically selected for an outgoing call Parked Call An active call you park on the server or to another user that can be retrieved from another phone Presence A feature that you use to set a presence state to be displayed to other users Quit key A fixed key you use to exit an active menu Ringback ring tone A sound indicating that a call you have made is ringing at its destination Shift Outbox A fixed key you use to connect to your Call Outbox Terms you should know Session Initiation Protocol SIP Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users SIP Address An IP address that is assigned to a user such as bob ABC123 com that is used to send IMs and initiate calls Context sensitive soft keys A set of programmed keys These four keys are directly beneath the display area You use these keys to access and select menu items Speed Dial A user defined feature key that y
10. 12 hour 24 hour French 4 Choose one of the following Select Back Press the Select Context sensitive or soft key to save the time format and return to the Time Format menu Press the Back Context sensitive soft key to keep existing configurations and return to the Time Format menu Configuring Bluetooth wireless technology headset Your IP Phone 1140E is equipped with a wireless audio gateway system to support Bluetooth wireless technology enabled headsets Double press the Headset key to open the Bluetooth Setup dialog box or press the Prefs Context sensitive soft key select Audio and select Bluetooth Setup from the menu The IP Phone 1140E with SIP Firmware currently supports the Plantronics Voyager 510S Bluetooth wireless technology headset The Bluetooth Setup menu entry is not available on all phones If the Bluetooth Setup menu entry appears dimmed or fails to open when you double press the Headset key the feature is not enabled on your phone Before you can use a Bluetooth wireless technology headset with your phone the system administrator must activate the feature Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use Configuring the IP Phone 1140E Note Nortel recommends that you not pair more than one headset of the same model because they have identical names in the Paired list To pair a wireless headset with your phone
11. Ok Press the Delete Context sensitive soft key to completely delete the contact from the Address Book Press the Ok Context sensitive soft key to confirm or press the Back Context sensitive soft key to return to the previous menu Press the Ok Context sensitive soft key to complete procedure and return to the Address Book The Address Book Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key Note f you press the Copy fixed key while in idle mode the message No content selected for copying appears on the screen This message does not appear when an IM popup appears To copy a contact to the Address Book 1 Press the Up Down navigation key to oS highlight the contact in the Call Inbox or IED Call Outbox that you want to add to your Address Book and press the Copy fixed key A new screen appears offering the following am _ Copy destinations for the contact information 1 Address Book 2 Speed Dial Button 3 Send IM Button 4 Call Forward Button 2 Press the Up Down navigation key to E highlight the Address Book and press the Select Context sensitive soft key Select panaman abc 3 Press the abc 123 Context sensitive soft key to toggle between alphabetic and id numeric characters The Address Book ope 4 Use the dialpad to enter a name for th
12. Using Call Forward on page 175 There are two methods of assigning a feature key to use to activate the Call Forward feature e Assigning a feature key from the Preferences menu e Assigning a feature key using the Copy fixed key To configure a Feature Key to use as a Call Forward short cut press the Prefs Context sensitive soft key select Feature Options and select Feature Keys from the menu Additional features To create a Call Forward feature key 1 To select a feature key to use as a Call Forward shortcut do one of the following Press the Up Down navigation key q D to highlight the feature key to use as z a call forwarding shortcut and press the Set Context sensitive soft key Press the Feature key that you want to set up as a Call Forwarding shortcut 2 Press the Up Down navigation key to highlight Call Forward from the menu C y list of shortcuts 4 Select 3 Press the Select Context sensitive soft key to select Call Forward or Back Press the Back Context sensitive soft key to return to the previous step 4 Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters o A 5 Use the Dialpad to enter a label for the feature key Additional features Next 6 Press the Next Context sensitive soft key to confirm the entry and move to the next step Back or O Press the Back Context sensitive soft
13. When you want to scroll through a list of many items you can hold the up or down key of the Navigation Key Cluster to automatically move up or down the list of items C Use the Enter key at the center of the Navigation Key Cluster to select menu items or a highlighted item on a list Note The Enter key duplicates the function of the Context sensitive soft keys Select and Set About the Nortel IP Phone 1140E z Press the Quit key to cancel a current on O Quit screen operation or exit a menu Note 1 Pressing the Quit key does not affect the status of an active call while navigating a menu Note 2 You can press the Goodbye key to exit a menu but if you press the aT Goodbye Goodbye key during an active call the call terminates ao You can navigate to an item in a menu by Gaia pressing the corresponding number on the Gad ka Cal dialpad and then activate the item or aa continue navigating the list of items Using a USB Mouse The IP Phone 1140E is equipped with a USB port to which you can connect a USB mouse You can use the USB mouse to activate context sensitive soft keys items and activate menu items You left click on a context sensitive soft key label of the LCD screen to activate that item When a menu is open double click on the menu item to activate that menu item or left click on the item to highlight it For example you can left click on the View context sensitive soft key label to open that men
14. 1 Press the Up Down navigation key to 4 D highlight one of the following z 1 None no restriction 2 Name restricts only the name 3 Address restricts only the address 4 All restricts name and number Additional features 2 Choose one of the following Change Press the Change Context sensitive Lo soft key to change the Incoming Privacy restriction to the highlighted restriction Back Press the Back Context sensitive LL soft key to return to the previous menu without implementing any changes Additional features Outgoing call privacy To restrict the information for outgoing calls from your phone press the Prefs Context sensitive soft key select Misc Options and Outgoing Privacy from the menu To configure Outgoing Call Privacy 1 Press the Up Down navigation key to 4 C D highlight one of the following Z 1 None no restriction 2 Name restricts only the name 3 Address restricts only the address 4 All restricts name and number Choose one of the following Change ees Press the Change Context sensitive soft key to change the Outgoing Privacy restriction to the highlighted Back restriction paj Press the Back Context sensitive soft key to return to the previous menu without implementing any changes Additional features Multiple Appearance Directory Number Multiple Appearance Directory Number
15. Context sensitive soft key to Prefs access the following menu items 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones volume settings and access Bluetooth wireless technology setup 3 Feature Options use to configure the following Feature Keys Call Decline Reasons Call Ignore Action Call Subjects Call Fwd Notification 4 Message Options use to change Voice Mail settings and IM settings 5 Language use to change the interface language 6 Misc Options use to access the following options Alpha Dialing Search Method Incoming Privacy Outgoing Privacy Ends Dialing Location Time About the Nortel IP Phone 1140E 7 Network use to access Server Settings Device Settings Diagnostics Lock In call Context sensitive soft keys When you are in an In call session the following menu items are accessible from the Context sensitive soft keys Figure 5 In call Context sensitive soft keys About the Nortel IP Phone 1140E Table 2 Context sensitive soft keys during an in call session Action Servcs Press the Action Context sensitive soft key to access the following menu items 1 New Call Conference use to place the current call on hold and to initiate a new call or to begin a conference call Release Call use to hang up an active cal
16. Mandstee Press the Handsfree fixed key Deleting calls in your Call Inbox When you delete calls from the Call Inbox both missed calls and answered calls are deleted When you view the missed calls and select delete only the missed calls are deleted To delete calls from your Call Inbox 1 Press the Up Down navigation key to highlight a call from the list of calls in q D your Call Inbox Delete pame 2 Press the Delete Context sensitive soft key Yes 3 Select one of the following Context sensitive soft keys Press the Yes Context sensitive soft key to delete the highlighted call AllUsr Press the AllUsr Context sensitive soft key to delete all the calls from the selected caller All N Press the All Context sensitive soft 9 key to clear all calls from the Call Inbox Press the No Context sensitive soft key to return to the Inbox Accessing the calls in your Call Inbox during a call To access the calls in your Call Inbox during a call 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Select 2 Doone of the following C__ Press the Select Context sensitive soft key to initiate a call to the highlighted caller Note This places the current call on Back hold if it is not already on hold pmm Press the Back Context sensitive soft key to return to the in call screen Call Outbox
17. You can adjust the volume for the handset headset and the handsfree speaker of the IP Phone 1140E To adjust the volume of the handset press the Prefs Context sensitive soft key select Audio select Voice and select Handset To adjust the handset volume Set or Back To adjust the handset volume use one of the following methods Press the Left Right navigation key to increase or decrease the volume of the handset Press the Volume fixed key to increase handset volume or the Volume fixed key to decrease the handset volume Note To adjust the volume during a call use only the Volume and Volume fixed keys Choose one of the following Press the Set Context sensitive soft key to set the selected volume and return to the Voice menu Press the Back Context sensitive soft key to keep existing configurations and return to the Voice menu Configuring the IP Phone 1140E To adjust the volume of the headset press the Prefs Context sensitive soft key select Audio select Voice and select Headset To adjust the headset volume 1 To adjust the headset volume use one of the following methods Press the Left Right navigation key D to increase or decrease the volume z of the handset Press the Volume fixed key to od Volume increase handset volume or the Volume to decrease the handset volume Ca Volume Note To adjust the volume during a call use only t
18. and takes precedence over a pop up Instant Message IM Caller identification When you receive an incoming SIP call the Caller ID information appears on the LCD screen When you receive a call from a contact that is entered in the IP Phone 1140E Address Book the caller s information appears as it is in the Address Book You can restrict the information displayed for incoming calls or calls you make See Configuring Privacy settings on page 183 When you have an incoming call you can do one of the following e Answering an incoming call on page 91 e Redirecting an incoming call on page 92 e Declining an incoming call on page 94 e Ignoring an incoming call on page 100 Figure 15 Incoming Call Screen NORTEL _ g pn i Le chad amp amp de T Alex Smith alex ssmith companya com Ln1 Chad Scott 08 29 8 00am Subject Daily Status Report Answer Redrct Decline Ignore Receiving a call Answering an incoming call To answer an incoming call To answer an incoming call use any of the following methods Answer Press the Answer Context sensitive soft key which activates a Handsfree call Lift the handset Press the Headset fixed key 7 pp Press the Handsfree fixed key Receiving a call Redirecting an incoming call When you receive a call you can choose to redirect the call directly to another destination without answering the c
19. as caller number caller name menu items feature prompt strings user entered digits date and time information and telephone information e The lower display area provides feature Context sensitive soft key label information Figure 3 IP Phone 1140E LCD screen NORTEL Upper display area User defined feature key labels Middle display area 08 29 8 00am Date Time display Call party information Menu information Directories information View Serves Msgs Prefs Lower Display Area Context sensitive key labels Cleaning the IP Phone 1140E LCD display screen To clean the LCD display screen gently wipe with a soft dry cloth CAUTION Do not use any liquids or powders on the IP Phone Using anything other than a soft dry cloth can contaminate IP Phone components and cause premature failure About the Nortel IP Phone 1140E Context sensitive soft keys Your IP Phone 1140E has four Context sensitive soft keys beneath the LCD screen The Context sensitive soft keys access different features and menus depending on the state of the phone and the menu you access Idle state Context sensitive soft keys When your phone is an in the idle state you can access the following menu items from the Context sensitive soft keys Figure 4 Idle state Context sensitive soft keys View Servcs Msgs Prefs q i ae a an a Table 1 Context sensitive soft keys for screen in the idle state View Press the Vie
20. be kept away from windows to provide maximum shielding COME PVE aE A ERARAS VCCI DRZE 7 7A BORER CT TORET AER CENTS Le AME LTWETA CO WEEDS FP DART LEY a VZEL TEMS NA L REER REVET Wa Bic Eo TIE LW RY MVS LUT FAV Table 9 lists EMC compliance for various jurisdictions Table 9 EMC compliance Part 1 of 2 Jurisdiction Standard Description United FCC CFR 47 Part Class B Emissions FCC Rules for States 15 Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia AS NZS 3548 Class B Emissions Information New CISPR 22 technology equipment Radio Zealand disturbance Regulatory and safety information Table 9 EMC compliance Part 2 of 2 Jurisdiction European Community Standard EN 55022 Description Class B Emissions Information technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary c
21. co located with the numbers on the numeric dialpad of your IP Phone 1140E Call Decline A feature that you can use to decline a call with the option to send a reason for declining the call Call Forward A feature that you can use to transfer incoming calls to a pre defined phone number or SIP address Call Server The equipment operated by your service provider that manages the calls to and from your phone Call Subject A feature that you can use to send a message to the person you are contacting as they receive the call from you A Call Subject appears on the display screen if the receiving telephone has a display screen and is capable of displaying Call Subjects Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Terms you should know Category 5e Cat5e Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Cathe cable normally has four pairs of copper wire Category 6 Cat Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT GigE it is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Copy Key A fixed key used to copy entries to your Address Book Speed Dial Key Send IM Key and Call Forward ke
22. is supported Alphanumeric dialing refers to the spelling of names or words by dialing alphabetic characters co located with the numbers on the numeric dialpad of your IP Phone 1140E You use Alphanumeric entry when entering Instant Messages IMs SIP addresses and entries to such things as your Address Book and Feature Key labels Entering text using the telephone dialpad When you can use the dialpad to enter text the abc 123 Context sensitive soft key becomes available for applications that offer text input The abc 123 Context sensitive soft key toggles between alphabetic and numeric input When the Context sensitive soft key label is abe you can enter alphabetic text and when the Context sensitive soft key label is 123 you can enter numbers Entering text Figure 11 Context sensitive soft key abc 123 For example if you want to enter the letter a press the abc 123 Context sensitive soft key to switch to alphabetic input and press the number 2 key once If you want to enter the upper case letter C press the number 2 key six times You can cycle through the letters and the actual number by repeatedly pressing the number button Names or words which have two adjacent letters that require the same button such as in the word press are entered by entering the first character briefly pausing and entering the next letter You press the dialpad key 6 for the p pause a moment and press it again twice
23. key to highlight a call on hold 2 To retrieve the highlighted call on hold do one of the following Chad miii ns Press the Line feature key beside the flashing LCD indicator Press the Hold fixed key to retrieve oua Hold a call on hold While on an active call To make a call on hold the active call X 1 Press the Up Down navigation key to IED highlight a call on hold 4 2 Press the Switch Context sensitive soft Switch key to make the highlighted call on hold the active call This removes the call from on hold and automatically places the previous call on hold Using 3 way calling When you have more than one call and you want to join the incoming calls into one call you can use either 3 way calling or create a conference call Note Your system administrator or service provider must enable 3 way Calling and conference calls for your IP Phone 1140E Please contact your service provider or system administrator to determine if this feature is available The 3 way Call feature joins two calls on your phone into one 3 way call You and the other two callers can speak together When you join more than two calls into one call you must use the conference call feature Your IP Phone 1140E manages the 3 way call and the server manages a conference call See Setting up a conference call on page 147 To activate the 3 way Call feature press the Join Context sensitive soft key with either call a
24. sensitive soft key to keep existing configurations and return to the Display menu 9 Press the Done Context sensitive soft key to confirm the new Domain and return to the User Login screen 10 Log in as you usually do Advance system features Resetting the phone You use this feature to reset the phone without unplugging the power cable To reset the IP Phone 1140E press the Services fixed key or the Serves Context sensitive soft key select System and select Reset Phone from the menu To reset the IP Phone 1140E abc Cid 1 Press the abc 123 Context sensitive soft key to toggle between alphabetic or numeric input aaa 2 Use the dialpad to enter your password Gala aaa aaa Ok 3 Press the Ok Context sensitive soft key or Back Press the Back Context sensitive soft key to return to the previous menu Yes The phone prompts you with Reset Phone 4 Press the Yes Context sensitive soft key to proceed No or Press the No Context sensitive soft key to return to the System menu Erasing user data The IP Phone 1140E stores user files that you may eventually want to delete These user data files are created or downloaded These include Advance system features 1 Profiles User profile settings 2 Sounds Downloaded tones or audio alerts 3 Languages Downloaded language files 4 System file System settings file You may need to delete some or all of
25. shortcuts Press the Next Context sensitive soft key to select Do Not Disturb or Press the Back Context sensitive soft key to return to the previous step Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters Use the Dialpad to enter a label for the feature key Press the Finish Context sensitive soft key designating the feature key as a Do Not Disturb shortcut and finish the procedure or Press the Back Context sensitive soft key to return to the previous step Viewing the content of a programmed feature key To view the content of a programmed Feature Key press the Prefs Context sensitive soft key select Feature Options and select Feature Keys from the menu Additional features To view the content from a programmed feature key 1 To select a feature key to view do one of the following Press the Up Down navigation key q D to highlight the feature key and z press the Info Context sensitive soft key Press the Feature key to select it C and press the Info Context sensitive soft key Ok 2 Press the Ok Context sensitive soft key to finish viewing the contents of the Feature key Removing the content from a programmed feature key To remove the content from a programmed Feature Key press the Prefs Context sensitive soft key select Feature Options and select Feature Keys from the menu To remove the content from a pr
26. to cycle to the letter r When entering alphanumeric information the 1 key on the dialpad represents the characters in Table 4 To enter a special character press the dialpad number 1 to cycle through the characters until you reach the one you need For example to enter a question mark press the number 1 key eight times Table 4 Alphanumeric characters for Dialpad key 1 Character Name at period a dash underscore Entering text Table 4 Alphanumeric characters for Dialpad key 1 Character Name amp ampersand apostrophe A carat question mark exclamation point left parentheses right parentheses f comma backslash forward slash colon semi colon a tilde equal plus 1 numeral 1 Note No letters are associated with the 0 key Entering text Ends Dialing You can enable the IP Phone 1140E to use the Octothorpe symbol to immediately dial the entered address or phone number To enable the Ends Dialing feature press the Prefs Context sensitive soft key and select Misc Options highlight Ends Dialing and press the Change Context sensitive soft key To enable the Ends Dialing feature Choose one of the following On Back Press the On Context sensitive soft key to turn on Ends Dialing or Press the Back Context sensitive soft ke
27. to the IP Phone 1140E abc 1 Press the abc 123 Context sensitive soft key to toggle between alphabetic or numeric input V E E 2 Use the dialpad to enter your user ID Gaia login at the prompt saa Note Use the left navigation key to backspace and remove a previous users ID Login 3 Press the Login Context sensitive soft key A new screen appears and prompts you for your password Accessing the IP Phone 1140E Next Cancel Use the dialpad to enter your password Note 1 When you enter your password the last character entered appears However all previous characters are hidden Note 2 When you enter your password and you use the navigation key to backspace you erase all the characters and must completely re enter your password again Press the Next Context sensitive soft key Note You can cancel the login process by pressing one of the following keys The Cancel Context sensitive soft key ae Gootlye The Goodbye fixed key O Quit The Quit fixed keys Accessing the IP Phone 1140E Setting the duration of the login When you enter your login and password the Duration screen appears You enter the maximum length of time of this session The default duration is Permanent and you remain logged into the phone until you log out To set the login duration 1 Choose one of the following Next Press the Next Context sensitive
28. 6 Selecting a time format on page 67 Your IP Phone 1140E is equipped with a wireless audio gateway system to support Bluetooth wireless technology enabled headsets Double press the Headset key to open the Bluetooth Setup dialog box or press the Prefs Context sensitive soft key select Audio and select Bluetooth Setup from the menu on page 68 Adjusting the display screen contrast To adjust the LCD screen contrast press the Prefs Context sensitive soft key select Display and select Contrast To adjust the display screen contrast a 1 Press the Left Right navigation key to Ce d increase or decrease the display Zz contrast level Configuring the IP Phone 1140E 2 Choose one of the following Set Back Press the Set Context sensitive soft key to save the changes and return to the Display menu or Press the Back Context sensitive soft key to keep existing configurations and return to the Display menu Creating the idle screen text display To create text to display on the screen while the phone is idle press the Prefs Context sensitive soft key select Display and select Idle Screen Text Display from the menu To create the idle screen display text abc Cd 1 Press the abc 123 Context sensitive soft key to toggle between alphabetic or numeric input aa 2 Use the dialpad to enter display text you Gala want to appear on the idle screen display aaa of the IP Pho
29. 68 Headset key 16 Hold key 15 143 l Ignoring a call 100 Inbox key 18 Incoming call privacy 183 Instant Message composing 135 Instant Message Inbox Outbox 136 L Language display 64 Language selection 46 Local Search 113 Logging in 44 Logging out 55 Login duration 50 M Making a call 78 Missed Calls 121 Msgs Messages key 21 Multiple Appearance Directory Number MADN 186 Mute key 14 N Navigation key 14 26 Network Menu 197 O Off hook dialing 79 On hold 143 On hook dialing 81 Outbox key 17 Outgoing call privacy 185 P Park Call 151 Park Call retrieval 153 Prefs Preferences key 22 Presence 180 Presence feature key 169 Privacy settings 183 Proxy Domain 189 Q Quit key 17 28 R Redirecting a call 92 Regulatory and safety information 207 Release key 16 Resetting the phone 192 Ring patterns 58 S Search function 113 Security features 29 Send IM feature key 163 Servcs Services key 21 24 Services key 17 SIP Session Initiated Protocol 11 Speed Dial feature key 160 Switch key 144 T Telephone display 19 Terms 201 Time format 67 Time zone 66 Transferring a call 148 Transfr Transfer key 149 U Updates 189 USB keyboard 42 User profile 52 V View key 20 Visual Alerter 16 200 Visual indicators 198 Volume adjustment 60 Volume control 14 Y Your 68 SIP Firmware Release 1 1 for IP Phone 1140E User Guide Copyright 2007 Nortel Ne
30. Call Decline Reason on page 95 Note Highlight None to use the default system message User has declined call Receiving a call 3 Do one of the following Send Press the Send Context sensitive soft key to send the selected decline Back reason to the caller Press the Back Context sensitive soft key to abort the call decline and return to the incoming call screen To create a new Call Decline Reason Decline C 1 Press the Decline Context sensitive soft key to decline an incoming call New a 2 Press the New Context sensitive soft key to create a new custom decline reason abc 3 Press the abc 123 Context sensitive soft O key to toggle between alphabetic and numeric characters agp 4 Use the Dialpad to enter new call fal fel decline reason aaa Receiving a call Send 5 Press the Send Context sensitive soft Ld key to send the new custom decline reason to the caller Note The phone adds the new reason to the list of Decline Call reasons for Back future use or Press the Back Context sensitive soft key to return to the initial Decline Call screen Receiving a call Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call To create a Call Decline Reason press the Prefs Context sensitive soft key select Feature Options and choose Call Decline Reasons fr
31. MADN also known as Bridge Line Appearance and using Single Call Appearance SCA allows multiple phones to appear as a single line to the caller Any of the IP Phones with the MADN feature active can initiate or answer a call but only one call can be active at a time However other clients that are part of the same MADN line can join the active call by going off hook The MADN feature allows a user to prevent others from joining the call by making the call private In order to make the call private a special code Vertical Service Code must be dialed so that the call server knows that the call is private In order to dial a Vertical Service Code on an IP Phone 1140E the user must first initiate a new call by pressing the Action Context sensitive soft key and select New Call Conference and then dial the Vertical Service Code which is provided by your system administrator or service provider Note The MADN feature is only available when you connect to a call server that supports the MADN feature Your system administrator manages the MADN feature and enables the MADN feature on your IP Phone 1140E if required When multiple phones are configured with a MADN SCA feature they share one single Directory Number DN that is available to the user An incoming call to this DN or to any SIP address of the users of the MADN SCA group causes all the phones to ring Also a call initiated from any phone of the MADN SCA group can be joined by other us
32. NORTEL SIP Firmware Release 1 1 for IP Phone 1140E User Guide NORTEL Revision history Revision history July 2007 Standard 02 03 This document is up issued to support SIP Firmware for IP Phone 1140E Maintenance Release 1 1 January 2007 Standard 01 02 Revision history Contents About the Nortel IP Phone 1140E 055 11 Basic features 00 0 cee ee 11 Telephone controls 0000 cee eee eee eee 14 Telephone display 00 c eee eee 19 Cleaning the IP Phone 1140E LCD display screen 19 Context sensitive soft keys 0 0000 e eee eee eee 20 Idle state Context sensitive soft keys 20 In call Context sensitive soft keys 23 Navigation keys 0 eae 26 Using a USB Mouse 0000 cece eee 28 Available IP Phone 1140E call features 29 Security features 0 0 eae 29 Connecting the components 20020eeeeee 30 Before you begin 2 cee ee 31 Connecting the components of the phone 32 Entering text 206 6 ee eee eee eee eee eee es 37 Entering text using the telephone dialpad 37 Ends Dialing west han eee sedis bate ee el 40 Setting the dialpad to alphanumeric dialing 41 Entering text using the USB keyboard 42 Accessing the IP Phone 1140E 4 44 LOGGING IN site da eee eee eee e
33. No entries found for lt search criteria gt When a search result is successful you can a Tea do one of the following z Press the Up Down navigation key to highlight a contact from the search result and press the Call Call Context sensitive soft key to initiate a call Search m Press the Search Context sensitive soft key to start a new search Exit Press the Exit Context sensitive soft key to return to the idle screen When a search result is not successful you Search can do one of the following Press the Search Context sensitive soft key to return to the search menu and begin a new search Exit Press the Exit Context sensitive soft key to return to the idle screen The Address Book Using Global Search To use the Global Search feature either press the Services fixed key or press the Serves Context sensitive soft key select Search and select Local Search from the menu To perform a Global Search for a contact 1 Press the Up Down navigation key and then press the Select Context sensitive soft key to choose a search criteria from 1Co the following 4 1 User Name amamen 3 First Name 4 Last Name 5 Phone Number abc 2 Press the abc 123 Context sensitive soft panman key to toggle between alphabetic and numeric characters Bae 3 Use the dialpad to enter the search Gea information for the cont
34. P Phone 1140E LCD screen You can edit the domain that is listed or press the Domains Context sensitive soft key to access a list of available domains to which you can choose to connect Note You should check with your system administrator before editing or changing domains To change the domain 1 Choose one of the following Domains Done Fe am LO pa current domain Press the Done Context sensitive soft key to keep existing configurations and return to the User Login screen Edit Note You can edit the domain to which the IP Phone 1140E connects Contact your system administrator before editing the domain Accessing the IP Phone 1140E S 2 Press the Up Down navigation key to IEI highlight the new domain you want to 2 use 3 Choose one of the following Select Press the Select Context sensitive soft key to change the domain to the highlighted domain from the list The phone returns to the Current Domain display screen and the new domain appears Back Press the Back Context sensitive soft key to keep existing configurations and return to the Display menu Done 4 Press the Done Context sensitive soft key to confirm the new domain and return to the User Login screen Selecting a language Your IP Phone 1140E has the capacity to operate using other languages such as French The phone may be provisioned with up to five languages by the system administrator I
35. Set key to exit edit 9 E mode Z 4 Press the Right navigation key one or IED more times to highlight the UnPair button next to the UnPair Device item Press the Select Set key Your Bluetooth wireless technology headset is unpaired and removed from the Paired item list Your Bluetooth wireless technology headset is no longer paired with your phone and the wired headset can be used To use the wireless headset again you must perform the pairing and activation procedure Making a call Making a call This section describes methods of making a call You can make a call from your IP Phone 1140E using any of the following Making a call using off hook dialing on page 79 Making a call using on hook dialing on page 81 You can also initiate a call while using one of the following features Address Book page 101 Call Inbox page 117 Call Outbox page 126 M Inbox Outbox page 139 Local Search page 113 Global Search page 115 Note When an outgoing call fails to connect to the destination one of the following messages appears Declined Temporarily unavailable Declined Cannot find user Declined User has declined call Declined lt user supplied reason gt for example In a meeting Making a call Making a call using off hook dialing Off hook dialing 1 Make a call using one of the following Chad p off hook dialing metho
36. act aaa aa Ok 4 Press the Ok Context sensitive soft key or Press the Back Context sensitive soft Back key to return to the previous menu When the search is unsuccessful the omma following message appears No entries found for lt search criteria gt The Address Book When a search result is successful you can do one of the following a IED Press the Up Down navigation key to highlight a contact from the search result and press the Call Context sensitive soft key to initiate a call Call Save Press the Save Context sensitive soft key to save the caller information to the Address Book A confirmation screen appears You can edit the name you save in the Address book Press the Save Context sensitive soft key to accept the entry Press the Yes Context sensitive soft key or the No Context sensitive soft key to designate the new entry as a friend or not The phone saves the entry to the Address Book and returns you to the Inbox screen Search Press the Search Context sensitive Lo soft key to start a new search Back Press the Back Context sensitive soft key to return to the previous screen New When a search result is not successful you can do one of the following Press the New Context sensitive soft key to return to the search menu Back and begin a new search Press the Back Context sensitive soft key t
37. all On hook dialing Gaia 1 Dial the number or SIP address 2 Continue the call by Chad Pressing the line feature key ou Headset M Lifting the handset CED Mandstee Pressing the Headset fixed key Pressing the Handsfree fixed key 3 To terminate the call choose one of the following i gt Replace the handset into the cradle 7 Goodbye Press the Goodbye key Making a call Using handsfree calling While on an active call you can switch between handset and handsfree mode To discontinue a handsfree call ae Goodbye Press the Goodbye key To mute a handsfree call ao Mae 1 Press the Mute key The LED indicator lights 1a Mite 2 Press the Mute key again to return toa two way handsfree conversation To switch from handsfree to handset mode Lift the handset To switch from handset mode to handsfree mode bd Manistee 1 Press the Handsfree key The LED indicator lights with a solid red light ss 2 Replace the handset Making a call To use a headset 1 Connect the headset to the headset jack or the handset jack 2 Press the Headset key The LED indicator lights If you have a Bluetooth wireless technology headset installed you can activate it by pressing the button on the headset Note To release a Call press the phone aT Goodbye Goodbye key or press the button on the wireless headset if equipped To switch from handsfree
38. all To redirect a call press the Redrct Context sensitive soft key To enter a SIP address or phone number where you want the call redirected use one of the following methods e Enter the SIP address or phone number using the dialpad e Select a contact from the Address Book Call Inbox or Call Outbox To redirect an incoming call Redrct 1 Press the Redrct Context sensitive soft key to redirect an incoming call The a LCD screen prompts you to enter an address to where you want the call directed aaa 2 Use the Dialpad to enter a phone Gala number or SIP address aaa aan Redrct 3 To redirect the call to the address you enter press the Redrct Context sensitive ammm soft key Clear a Press the Clear Context sensitive soft key to clear the entry Back a Press the Back Context sensitive soft key to return to the Incoming Call Screen without redirecting the call Receiving a call To redirect a call using the Address Book Call Inbox or Call Outbox Redrct 1 Press the Redrct Context sensitive soft key to redirect an incoming call 2 To select a SIP address to redirect the call to do one of the following yv Directory Press the Directory fixed key to l l choose a SIP address from the Address Book Msglinbox Press the Msg Inbox fixed key to i choose a SIP address from the Call Inbox Press the Shift Outbox fixed key to choose a SIP address from the Call Ou
39. and select Switch Proxy from the menu To switch proxy abc 1 Press the abc 123 Context sensitive soft key to toggle between alphabetic or numeric input aaa 2 Use the dialpad to enter your password Ga aaa aa Ok 3 Press the Ok Context sensitive soft key L or Back Press the Back Context sensitive soft pme key to return to the previous menu Yes The phone prompts you with Switch to nmmn alternate proxy server 4 Press the Yes Context sensitive soft key to proceed No or Press the No Context sensitive soft key to return to the System menu The IP Phone 1140E logs you out from the Domain current domain and returns you to the User Login screen 5 Press the Domain Context sensitive soft key Advance system features Domains Done or C d Select D Back Done 6 Choose one of the following Press the Domains Context sensitive soft key to change the current domain Press the Done Context sensitive soft key to keep existing configurations and return to the User Login screen 7 Press the Up Down navigation key to highlight the new domain you want to use 8 Choose one of the following Press the Select Context sensitive soft key to change the domain to the highlighted domain from the list The phone returns to the Current Domain display screen and the new domain appears Press the Back Context
40. avigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter Accessing the IP Phone 1140E Accessing the IP Phone 1140E Logging in Figure 12 shows the LCD User Login screen when you start up the phone or log out Figure 12 User Login Screen User login 06 05 10 32 am Login to Nortel com ID robert1 Login abc Domain Lang e When you log in to your IP Phone 1140E after the initial login you are required to confirm your login enter your password and select the duration of this session However the first time you use your IP Phone 1140E you may need to complete some of the following Setting the domain on page 45 Selecting a language on page 46 Entering your user login and password on page 48 Setting the duration of the login on page 50 Selecting a location on page 52 Accessing the IP Phone 1140E Your User Profile on page 52 Overwriting your personal Address Book on page 54 Note The system automatically logs you back in after a power outage or firmware upgrade This feature is a network wide configuration that the system administrator sets up Setting the domain During the login process if you need to change the domain or confirm the domain you log into is correct press the Domain Context sensitive soft key from the login screen The current domain appears on the I
41. built in gigabit Ethernet switch for shared PC access e headset jack with an On Off key e USB port to support a keyboard or mouse Note Powered downstream 1 1 compliant USB hubs are supported including USB 2 0 hubs if they offer USB 1 1 backwards compliancy automatic DHCP network configuration e hearing aid compatibility e wireless headset support using a Bluetooth 1 2 wireless technology compliant Audio Gateway Bluetooth Headset Profile Bluetooth Power Class 2 About the Nortel IP Phone 1140E Note In this guide user defined feature key labels appear beside the keys and Context sensitive soft key labels appear directly above the keys Figure 2 shows user defined feature keys and Context sensitive soft keys Figure 2 User defined feature keys and Context sensitive soft keys User defined feature keys aa Context sensitive soft keys About the Nortel IP Phone 1140E Telephone controls Note Your IP Phone 1140E may have Expand fixed keys with icons or with labels This eevee document presents both versions of the fixed key Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and Volume press the bottom button to decrease the volume Press the Mute key to listen to the call without transmitting Press the Mute key again to return to two way conversation The Mute key ap
42. ct aT Transfr Clear Back Press the Action Context sensitive soft key and select Transfer from the menu Press the abc 123 Context sensitive soft key to toggle between numeric and alphabetic input Enter the phone number or SIP address to which you are transferring the call or Select a contact from the Address Book Call Inbox or Call Outbox by pressing the corresponding fixed key Highlight a contact from the list and press the Select Context sensitive soft key Press the Transfr Context sensitive soft key to connect the calling party To erase the address you enter press the Clear Context sensitive soft key To return to the previous screen press the Back Context sensitive soft key While on an active call The IP Phone 1140E prompts you with the following question Consult with party 5 Select one of the following Context Yes sensitive soft keys Ld Press the Yes Context sensitive soft key to consult with the contact you are transferring the call to before competing the transfer No p Press the No Context sensitive soft key to transfer the call without consulting the contact to whom you want to transfer the call Back Press the Back Context sensitive a soft key to return to the previous screen While on an active call Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or t
43. d from you who the call is from and any subject message that is included Note Not all service providers display forwarded calls as described above Contact your system administrator or service provider for more information concerning Call Forward Additional features Figure 26 Incoming call display for a forwarded call chad gt Ln1 Chad Scott 08 29 8 00am T gt From Alex Smith alex smith companya To Robert Jones robert jones company Subject Daily Status Report Answer Redret Decline ignore When the address or subject line is long you can scroll using the left and right navigation keys Table 6 on page 176 describes the Privacy Setting and what the IP Phone displays for a forwarded call Table 6 Privacy setting and IP phone display for Call Forward Privacy setting IP Phone Display None From Robert robert companyb com To Alice alice companya com Subject Calling to discuss budget All From Anonymous To Alice alice companya com Subject Calling to discuss budget Additional features Table 6 Privacy setting and IP phone display for Call Forward Privacy setting IP Phone Display Address From Robert To Alice alice companya com Subject Calling to discuss budget Name From robert companyb com To Alice alice companya com Subject Calling to discuss budget When you have your calls forwarded to another user or phone you have the
44. device found appears If this happens or if the headset times out and exits search pairing mode power off the headset and repeat steps 4 and 5 If pairing is still unsuccessful pair the phone to another wireless headset or contact the headset vendor Configuring the IP Phone 1140E Stop 5 When the name of your headset appears in the Found box press the Stop Context sensitive soft key or wait for the search to finish When the search is complete the message Search Completed Found Device s appears 6 Choose one of the following e Ifthe name of your headset appears in the Found box proceed to step 8 a t e If your headset is not displayed in the Found box select your headset from the list as follows a Press the Right navigation key one or more times to highlight the Found box Press the Select Set key to start the edit mode b Press the Down navigation key to open the Found list Press the Up Down navigation key to scroll and highlight your headset 0O 0E c Press the Select Set key to select the headset and close the list Press the Select Set key to exit edit mode Configuring the IP Phone 1140E Tol amn 7 Press the Right navigation key one or more times to highlight the Pair button next to the Pair Device item and press the Select Set key a A dialog box appears with the prompt Enter PIN b Use the telephone dialpad to enter the PIN for the wirel
45. ds Pressing the Line feature key Lifting the handset CoD Headset A Pressing the Headset fixed key I Manistee Pressing the Handsfree fixed key The phone produces a dial tone 2 Enter the phone number or SIP address LL CEL Using the dialpad aaa aa abc Note The abc 123 Context sensitive pm soft key toggles between alphabetic and numeric input Redial Press the Redial Context sensitive pa soft key to dial the last dialed number Note The Redial Context sensitive soft key only appears if a number or address was previously entered Making a call Alex Send Lo C 3 Press the Send Context sensitive soft key to immediately initiate the call Note The IP Phone 1140E automatically initiates a call shortly after you enter the SIP address or phone number You can program a feature key to use as a shortcut to dial a number or a SIP address See Creating a Speed Dial feature key on page 160 Press the Speed dial feature key that you have programmed with a commonly used or important phone number or SIP address Making a call Making a call using on hook dialing You can make a call by using on hook dialing You enter the SIP address or phone number before going off hook Note When using this method you cannot toggle between alphabetic or numeric input so this method may not work Use these steps to make a call by dialing before initiating the c
46. e Gaia new entry and press the Next Context aga sensitive soft key to continue or press EEE the Back Context sensitive soft key to Next return to the previous menu po Note f you do not need to change the name for the contact press the Next Context sensitive soft key Back aa 5 Use the dialpad to enter a new phone Gaia number or new SIP address for the aaa contact and press the Next Context aaa sensitive soft key to continue or press Ok the Back Context sensitive soft key to return to the previous menu Note f you do not need to change the SIP address or phone number for the Back contact press the Next Context sensitive soft key The Address Book Yes No Back Ok Do one of the following to complete the entry Press the Yes Context sensitive soft key to designate the contact as a friend and return to the address menu screen Press the No Context sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen Press the Back Context sensitive soft key to return to the previous menu Press the Ok Context sensitive soft key to complete the entry and return to the previous menu Searching for a contact in the Address Book When you access the IP Phone 1140E Address Book you can perform a search for a contact using one of the following methods e Index Search Performs a search based on the inde
47. e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Privacy of communications may not be ensured when using this IP Phone Regulatory and safety information e This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body excluding the handset This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter To prevent radio interference to the licensed service this device must be operated indoors only and should
48. e eet ee ees 44 Setting the domain 0 00 cee eee 45 Selecting a language 00 cece eee eee 46 Entering your user login and password 48 Setting the duration of the login 50 Timed logout 0 e EE tee 51 Timed logout while phone is idle 51 Timed logout while onacall 2222055 51 Selecting a location 0 0 00 cece een eee 52 Your User Profile satar ertai 04 eeede ee aA eens 52 Creating a user profile 002000 eee eeee 53 Overwriting your personal Address Book 54 Confirmation login screen 00000e eee eee 54 Logging out from the IP Phone 1140E 55 Configuring the IP Phone 1140E 005 56 Adjusting the display screen contrast 56 Creating the idle screen text display 57 Setting up the Backlight Screensaver 58 Selecting a ring pattern 20 0 cece eee 58 Adjusting the volume 2000 cee eee eee 60 Adjusting the ring volume 2 022055 61 Adjusting the volume of the Handset Headset and Handsfree mode 22020eeeeees 62 Selecting a language 00e cece eee eee 64 Selecting a date format 0 0 00 cece eee eee 65 Selecting atime Zone 0 0 cc eee 66 Selecting atime format 0 0000 eee eee eee 67 Configuring Bluetooth wireless techn
49. e the selected Call Subject A confirmation screen appears with the question Delete call subject 3 Choose one of the following Ok Back Press the Ok Context sensitive soft or key to confirm the deletion of the Call Subject or press the Back Context sensitive soft key to not delete the Call Subject and return to the previous menu Making a call Editing a Call Subject To Edit a Call Subject with the phone in the idle state press the Prefs Context sensitive soft key select Feature Options and select Call Subject from the menu To edit a Call Subject we 1 Press the Up Down navigation key to q D scroll through and highlight the Call o Subject to edit Edit 2 Press the Edit Context sensitive soft key to edit the selected Call Subject abc 3 Press the abc 123 Context sensitive soft C key to toggle between alphabetic and numeric characters VEE 4 Use the dialpad to edit the Call Subject Ga aaa aan 5 Choose one of the following Save Back Press the Save Context sensitive or soft key to confirm the changes or press the Back Context sensitive soft key to return to the previous menu without editing the Call Subject Receiving a call Receiving a call When you receive a call you are typically notified by the alerting ring and the incoming caller s identification appears on the LCD screen The incoming call forces the screen to exit active menu activities
50. e zone To select a time zone for the IP Phone 1140E press the Prefs Context sensitive soft key select Misc Options select Time and press the Change Context sensitive soft key To select a time zone ZS 1 Press the Up Down navigation key to IED highlight Timezone in the menu 4 Change 2 Press the Change Context sensitive soft key to change the Date Format Configuring the IP Phone 1140E ZS 3 Press the Up Down navigation key to ITI scroll through and highlight the time gt zones Note Time zones are listed based on GMT format For example GMT 11 00 Samoa GMT 10 00 Hawaii 4 Choose one of the following Select Back Press the Select Context sensitive or soft key to save the time zone selection and return to the Time Format menu Press the Back Context sensitive soft key to keep existing configurations and return to the Time Format menu Selecting a time format To select a time format for the phone to display press the Prefs Context sensitive soft key select Misc Options select Time and press the Change Context sensitive soft key To select a time format a 1 Press the Up Down navigation key to TED highlight Time Format in the menu A Change 2 Press the Change Context sensitive soft key change the Date Format Configuring the IP Phone 1140E TS 3 Press the Up Down navigation key to C d scroll and highlight a time format z
51. ect Context sensitive soft key Table 3 Navigation Keys Press the Left Right part of the Navigation Navigation Key Cluster Key Cluster to a 1Co Scroll long lines of text when you view menu lists or the contents of a list such as the Address Book entries or items in the Call Inbox and scroll long lines of text when you view an IM Note The IP Phone 1140E automatically scrolls long lines of text from right to left When your Search Method is set to Index Search See Searching for a contact in the Address Book on page 99 you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key About the Nortel IP Phone 1140E Change the slide adjustment from left to right when you adjust such things as contrast or volume Press the left side of the Navigation Key Cluster to erase a character backspace when you enter and edit text Press the right side of the Navigation Key Cluster to create a space when you enter and edit text Press the up down part of the Navigation Navigation Key Cluster Key Cluster to C Move the highlight up and down z from one item to another item in a list such as Address Book entries or items in your Call Inbox Scroll lists and message contents when you view IMs Move the cursor from line to line when entering and editing text or data Note
52. ed to m Read Visual indicators Incoming Call Answered Incoming Call Missed New Incoming Call Missed Reviewed Presence Connected Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown Ca aD fae S E O OG E Visual indicators Visual Alerter Message Waiting Indicators The red LED light at the top right of the phone lights to indicate incoming calls or when a caller leaves you voice mail The blue LED light at the top left of the phone lights to indicate when you receive a new IM or when there are unread IMs in your Instant Message Inbox Table 8 Visual Alerter Message Waiting Indicators Red LED Visual Indicator LED Status Voice Mail left by caller Steady red light until reviewed Incoming Call Phone ringing Fast blinking red light Blue LED Visual Indicator LED Status New IM received Steady blue light until reviewed New IM received when other unread IMs Double flash and are in the Inbox returns to steady blue light The IM pop up appears and a new IM Steady blue light until received reviewed or you press the Exit Context sensitive soft key Terms you should know Terms you should know 3 way Call The 3 way Call feature joins two calls on your phone into one 3 way call You and the other two callers can speak together Alphanumeric Dialing Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters
53. ee 113 Using Global Search 0 000 2c cee eee 115 Call INDOX ocasinoe eee dees deta 117 Accessing the Call Inbox 00 cee eee eee 118 Managing calls in the Call Inbox while not on acall 118 Viewing the details of a call in the Call Inbox 120 Managing missed calls 00 020 e eae 121 Initiating a call from the Call Inbox 122 Deleting calls in your Call Inbox 124 Accessing the calls in your Call Inbox during a call 125 Gall OURDOX 0235 ets ee ede ceed oie 126 Accessing the Call Outbox 0 00 c eee eee 127 Initiating a call from the Call Outbox 128 Deleting calls from your Call Outbox 129 Viewing the details of a callin the Call Outbox 130 Accessing the calls in your Call Outbox during acall 131 Instant Messaging IM 2000e eee eee eee 132 Configuring Instant Messaging 0 0005 132 Configuring IM automatic pop up 132 Configuring Instant Messaging pop ups 134 Configuring IM audible alert 0000 134 Composing an Instant Message 0 000 135 Instant Message Inbox Outbox 0000 eee 136 Accessing Instant Messages 000 137 Viewing the content of an Instant Message 138 Replying to an Instant Message 138 Initiating a call from an Instant Message
54. end Call 2 Press the Call Context sensitive soft key to initiate a call to the friend The IP Phone 1140E uses the SIP address or phone number from your personal Address Book to make the call Additional features To send an IM to a friend on the Friends list Status 1 Press the Status Context sensitive soft key to view the information about the friend SendIM T pe 2 Press the SendIM Context sensitive soft key to send an IM to the friend The IP Phone 1140E uses the SIP address for the contact from your personal Address Book abc 3 Press the abc 123 Context sensitive soft key to toggle between numeric and alphabetic input O E E 4 Use the dialpad to enter the text of the aoa message aga aaa Send p 5 Press the Send Context sensitive soft key to send the IM Back o Cmn Press the Back Context sensitive soft key to return to the previous menu Editing information about a friend To edit information about a contact designated as a friend press the Directory fixed key Press the Friends Context sensitive soft key or press the View Context sensitive soft key Select Friends from the menu You can also access your Friends list by pressing the Friends Context sensitive soft key while viewing the Address Book Additional features To edit your Friends list Delete Press the Up Down navigation key to highlight the friend you wan
55. ers within the group Any user that joins a call with the MADN SCA feature can put the call on hold and prevent other users within the MADN SCA group from joining Additional features Figure 27 MADN SCA shared line not active Serves Msgs Serves Msgs Advance system features Advance system features Viewing the Phone Information You can view the Phone Information by pressing the View Context sensitive soft key and selecting Phone Information from the menu The following information appears e Name User s name Domain connected to Domain e Presence Current Presence status e FeatActv Active Feature e ReDial Last SIP address or phone number entered e Load Current load version e Firmware Current firmware version e MAC e IP connected to IP address e Location Location entered for your phone Note You can not make any changes to the setting from this menu To view information about the USB port press the USB Context sensitive soft key when you access the Phone Information screen System features There are a some system features you may want to access Some of these features require you to enter your user password You may need to consult with the system administrator or service provider before you can access some of the features To access the System menu press the Serves Context sensitive soft key and select System The following menu displays Advance system featur
56. es 1 Login Only used when call server supports multiple user logins 2 Logout Use to log out from the phone See Logging out from the IP Phone 1140E on page 55 3 Check for Updates Use to check for the latest firmware update for the phone See Checking for updates on page 189 4 Switch Proxy Use to switch Domains See Switching the Proxy on page 189 5 Reset Phone Use to perform a reset of the phone See Resetting the phone on page 192 6 Erase User Data Use to erase the stored data and settings of the IP Phone 1140E See Erasing user data on page 192 Checking for updates To check for the latest firmware update for your IP Phone 1140E press the Services fixed key or the Serves Context sensitive soft key select System and select Check For Updates from the menu To check for an update Yes Press the Yes Context sensitive soft key check for the latest firmware update for your IP Phone 1140E No oe Press the No Context sensitive soft key to return to the previous menu without checking for an update Note While the IP Phone 1140E checks for an update the phone activates Do Not Disturb DND Switching the Proxy When you switch proxy you are changing the Domain to which the IP Phone 1140E connects To switch the proxy press the Services fixed Advance system features key or the Serves Context sensitive soft key select System
57. ess headset and press the Select Set key Check your headset documentation to find the headset PIN or passkey Often the PIN or passkey is 0000 G 8 Choose one of the following e If the headset is successfully paired with your phone proceed to step 10 To verify that the pairing was successful ensure that the headset appears in the list next to the Paired item If pairing is successful the message Pair completed also appears at the bottom of the screen Ifthe headset is not successfully paired with your phone an error message appears at the bottom of the screen If an error message appears Confirm that the wireless headset is still in search pair mode Ifthe headset timed out and exited search pairing mode put the headset in pairing mode as discussed in step 4 and repeat step 8 Check that you are using the correct PIN and repeat step 8 Configuring the IP Phone 1140E 9 Choose one of the following e If the name of your headset appears in the Paired box proceed to step 11 e If more than one device is paired and the one you wish to use is not shown in the Paired box navigate to the one you want as follows a Press the Right navigation key one or more times to highlight the Paired box Press the Select Set key to start the edit mode b Press the Up Down navigation key to open the list Press the Up Down navigations key to scroll in the Paired list and highlight y
58. ext Context sensitive soft key to continue or Back Press the Back Context sensitive soft Ld key to return to the previous menu Note When you select a subject from this list it appears on the screen before you send the call If you want to change that subject press the Subject Context sensitive soft key to return to the Call Subject menu You now have the option to select None from the list if you decide to send no Call Subject Making a call To create a new call subject while initiating a call Subject New abc Save Back Press the Subject Context sensitive soft key to send a Call Subject with the call you are making Press the New Context sensitive soft key to create a new Call Subject Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the new Call Subject for the contact Press the Save Context sensitive soft key to save the new Call Subject and use it with the call or Press the Back Context sensitive soft key to return to the previous menu without sending the new Call Subject Note The IP Phone 1140E saves the new Call Subject to the list of Call Subjects for later use Making a call Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call The number of Call Subjects that are stored on the IP Phone 1140E depends on how t
59. ey to enter a custom note See Adding a new Presence state message on page 182 Back Press the Back Context sensitive soft key to return to the previous step OK 6 Press the OK Context sensitive soft key to confirm the Presence state selection Adding a new Presence state message To add a new Presence state message press the Serves Context sensitive soft key select Presence press the Change Context sensitive soft key Select either Connected or Unavailable from the menu and press the Add Context sensitive soft key To add a new Presence state message abc 1 Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters Additional features aaa 2 Use the Dialpad to enter a new Gaia Presence state message aga aaa Ok 3 Press the OK Context sensitive soft key to confirm the entry and complete the procedure Back C Press the Back Context sensitive soft key to return to the previous step or Configuring Privacy settings You may want to restrict caller information coming to the phone or caller information leaving the phone You can restrict either the name number or both from appearing on the screen Incoming call privacy To restrict the information for incoming calls to your phone press the Prefs Context sensitive soft key select Misc Options and Incoming Privacy from the menu To configure Incoming Call Privacy
60. f the phone is provisioned with other languages you can choose an available language during the login process by pressing the Lang Context sensitive soft key from the User Login screen Accessing the IP Phone 1140E To change the language Change Back p Tol Select L Back Choose one of the following Press the Change Context sensitive soft key to change the current language Press the Back Context sensitive soft key to keep existing language and return to the User Login screen Press the Up Down navigation key to highlight the new language you want to use Choose one of the following Press the Select Context sensitive soft key to change the language to the highlighted language from the list The phone returns to the User Login screen and uses the selected language Press the Back Context sensitive soft key to keep the existing language and return to the User Login screen Accessing the IP Phone 1140E Entering your user login and password You need to log in to your IP phone when you first install and system boot your IP phone and anytime you log out or reboot your phone Note 1 lf this is the first time to log in to the IP Phone 1140E the system prompts you for a location See Selecting a location on page 52 Note 2 lf this is not the first time to log in to IP Phone 1140E the previous user s login name appears after the ID prompt To Log in
61. feature key to speed dial a contact There are two methods of assigning a feature key to use for speed dialing e Assigning a feature key from the Preferences menu e Assigning a feature key using the Copy fixed key Designating a feature key to Speed Dial feature To configure a Feature Key to Speed Dial press the Prefs Context sensitive soft key select Feature Options and selects Feature Keys from the menu Additional features To designate a feature key to speed dial Back abc To select a feature key to use to speed dial a contact do either of the following Press the Up Down navigation key to highlight the feature key to use for speed dialing and press the Set Context sensitive soft key or Press the Feature key that you want to set up for speed dialing and press the Set Context sensitive soft key Press the Up Down navigation key to highlight Speed Dial from the menu list of shortcuts Press the Select Context sensitive soft key to select Speed Dial or Press the Back Context sensitive soft key to return to the previous step Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters Use the Dialpad to enter a name or label for the feature key Additional features Ok Back Ok Cancel p Ok Cancel nnmnnn 10 Press the Ok Context sensitive soft key to confirm t
62. g methods e Initiating a call using the Action Context sensitive soft key on page 142 e Initiating a call from the Address Book on page 102 e Initiating a call from the Call Inbox on page 122 e Initiating a call from the Call Outbox on page 128 While on an active call Initiating a call using the Action Context sensitive soft key Using the Action Context sensitive soft key to initiate a call Action 1 Press the Action Context sensitive soft key while on a call to access the Action menu 1 Press the Up Down navigation key to highlight New Call from the menu 1Co aoe 4 Select 2 Doone of the following Press the Select Context sensitive soft key to initiate a new call Note This places the current call on hold if it is not already on hold and you continue to initiate the call as normal Back p preu Press the Back Context sensitive soft key to return to the in call screen Call Waiting While you are on an active call and you receive an incoming call You are notified of an incoming call by a message on the LCD screen and a notifying beep Answering the new call places the active call on hold you can also redirect the new call decline the new call or ignore the new call See Receiving a call on page 90 While on an active call Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another actio
63. ge 83 The Address Book You can also access the Address Book while in an active call and initiate a new call The IP Phone 1140E automatically places the active call on hold when you initiate a new call To select a contact from the Address Book to call press the Directory fixed key To initiate a call to a contact stored in the Address Book 1 Press the Up Down navigation key to 4 gt d highlight a contact on the list 4 Select o 2 Press the Select Context sensitive soft key to make a call to the contact 3 Choose one of the following Select Back Press the Select Context sensitive or soft key to make a call to the contact or press the Back Context sensitive soft key to return to the off hook screen Adding a contact to your Address Book To add a new contact to the Address Book press the Directory fixed key or press the View Context sensitive soft key select Address Book from the menu and press the New Context sensitive soft key The Address Book To add a contact to your Address Book abc Next Back Next Back Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter a name for the new contact and press the Next Context sensitive soft key to continue or press the Back Context sensitive soft key to return to the previous menu Use the dialpad to enter a phone numbe
64. gency service operator Note 2 lf the login time expires during an emergency call no prompt appears and the phone automatically switches to permanent login ATTENTION When you set your user profile for the first time you must confirm that the selected location is correct You can view your location by accessing the phone information screen See page 188 Your User Profile Your User Profile contains your specific settings and data You are prompted to create a User Profile the first time you log in to your IP Phone 1140E If you delete your User Profile the phone reboots and Accessing the IP Phone 1140E you must log in and create a new User Profile When you log in to your phone your specific settings and data are automatically available for you The information stored in your user profile includes e Independent volume adjustments for handset headset and handsfree e Alerting Volume adjustment e Idle Screen display text e Display Contrast and Backlight Screen Saver settings e Voicemail settings Number and Mailbox ID User location from server provided list Time Date and Zone format settings e Call Subjects e Call Decline reasons e Instant Messaging settings and Instant Message Inbox Outbox e Default dialing Alpha Numeric e Call Ignore action local network e Search method Name First character Index e User Presence selection e Dialing pattern default alpha numeric e Address Bo
65. he Volume and Volume fixed keys 2 Choose one of the following Set Back Press the Set Context sensitive soft key to set the selected volume and return to the Voice menu Press the Back Context sensitive soft key to keep existing configurations and return to the Voice menu Configuring the IP Phone 1140E To adjust the volume for handsfree mode press the Prefs Context sensitive soft key select Audio select Voice and select Handsfree To adjust the handsfree mode volume 1 To adjust the volume for handfree mode use one of the following methods Press the Left Right navigation key 4C d to increase or decrease the volume of the handset Press the Volume fixed key to increase handset volume or the Volume to decrease the handset volume q J l Volume J Note To adjust the volume during a call use only the Volume and Volume fixed keys 2 Choose one of the following Set Back Press the Set Context sensitive soft key to set the selected volume and or Dammen return to the Voice menu Press the Back Context sensitive soft key to keep existing configurations and return to the Voice menu Selecting a language The display is available in multiple languages A maximum of five languages are accessible through the phone The system administrator determines which languages are available for your phone To choose a language press the Prefs Context sensitive s
66. he entry and move to the next step or Press the Back Context sensitive soft key to return to the previous step Use the Dialpad to enter a phone number or SIP address Press the Ok Context sensitive soft key to confirm the entry and move to the next step or Press the Cancel Context sensitive soft key to return to the previous step Use the Dialpad to enter a Call Subject associated with the Speed Dial contact You can leave this blank if you do not want to include a Call Subject Press the Ok Context sensitive soft key to confirm the entry and move to the next step or Press the Cancel Context sensitive soft key to return to the previous step Additional features Creating a Speed Dial feature key using the Copy key To create a Speed Dial feature key press the Copy fixed key when you are viewing any of following e A highlighted entry in an Address Book list e A highlighted entry of your Call Inbox or Call Outbox e A highlighted entry of your IM Log To designate a Speed Dial Key using the Copy key 1 Press the Up Down navigation key to q D highlight Speed Dial Key from the menu 7 Select 2 Press the Select Context sensitive soft a key Cancel or Press the Cancel Context sensitive soft key to return to the previous step 3 Follow the procedure To designate a feature key to speed dial on page 161 Creating a Send IM feature key You can designate a Feature key with
67. he phone was initially configured You can modify delete and add Call Subjects while the phone is in the idle state Adding a Call Subject To add a Call Subject while the phone is idle press the Prefs Context sensitive soft key select Feature Options and select Call Subject from the menu To add a Call Subject Add 1 abc 2 aaa 3 aaa Goad Cod Gal Press the Add Context sensitive soft key to create new Call Subject Note f the Call Subject list is full then the option to add an new Call Subject is not available In this situation you need to delete a Call Subject before adding the new Call Subject Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the new Call Subject Making a call 4 Choose one of the following V Back Press the Save Context sensitive or soft key to add the new Call Subject or press the Back Context sensitive soft key to return to the previous menu without adding a new Call Subject Deleting a Call Subject To delete a Call Subject with the phone in the idle state press the Prefs Context sensitive soft key select Feature Options and select Call Subject from the menu To delete a Call Subject Press the Up Down navigation key to q D scroll through and highlight the Call Subject to delete 7 Delete 2 Press the Delete Context sensitive soft key to delet
68. he top screws Figure 10 Rotate the phone into the wall mount position Tilt lever Wall mount lever Method B Attach the 15 cm 6 inch CAT5e cable position the stand over the mounting rivets and slide the phone down the wall so that the rivets fit into the slots on the stand indicated in Figure 9 on page 35 Method B 9 Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click 10 Put the phone in the wall mount position optional If you wall mounted your phone put it in the wall mount position by holding the Tilt Lever and pressing the phone towards the base until the phone is parallel with the base Release the Tilt Lever and continue to push the phone towards the base until you hear an audible click Ensure the phone is securely locked in position Entering text Entering text You can enter and edit text on your IP Phone 1140E using the following methods e Entering text using the telephone dialpad on page 37 e Entering text using the USB keyboard on page 42 You make a call by dialing a telephone number Directory Number or by dialing a person s alphanumeric SIP address for example jdoe2 domain com Note Some service providers only support using a Directory Number DN such as 555 5555 to initiate a call to another phone Please contact your system administrator or service provider to determine if alphanumeric dialing
69. hone 1140E Your IP Phone 1140E brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection The SIP IP Phone 1140E communicates using Session Initiated Protocol SIP after the firmware FW is upgraded to a SIP enabled version Figure 1 IP Phone 1140E User defined feature keys Visual Alerter Message Waiting Indicator Feature Status Indicator NORTEL Handset High resolution display screen Speaker Context sensitive soft keys ony Inbox Services o tbox Quit Directory Goodbye Volume control E AAF a xpand Mute Headset Handsfree Hold i Navigation Dialpad Cluster Basic features Your IP Phone 1140E supports the following features e six user defined feature keys with labels and indicators Note The IP Phone 1140E designates Key 1 as Feature Key 1 and reserves it as the line key for the phone About the Nortel IP Phone 1140E e four Context sensitive soft keys e graphical high resolution LCD display backlit with adjustable contrast e high quality speaker phone e volume control keys for adjusting ringer speaker handset and headset volume e six specialized feature keys Quit Directory Inbox Outbox Services Copy e six call processing fixed keys Mute Handsfree Goodbye Instant Message Log Headset Hold gigabit Ethernet ports e
70. ices Connect the Ethernet cable to the LAN Ethernet connection If you are using an AC power adapter plug the adapter into an AC outlet Connecting the components Figure 9 Cable routing tracks and mounting holes S 3 Method B Method A OLE 8 Wall mount your phone optional Your IP Phone 1140E can be mounted either by method A using the mounting holes on the bottom of the phone stand or method B using a traditional style wall mount box with RJ 45 connector and 15 cm 6 inch RJ 45 cord not provided Complete steps 1 7 as needed before you wall mount your phone Method A Press the wall mount lever and pull the phone away from the stand as shown in Figure 10 Using the stand cover the part you removed in step 1 mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone Four small pins on the bottom of the stand cover make marks on the wall Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 mm 1 8 inch from the wall and then install the phone stand mounting holes over the screw heads as indicated in Figure 9 Method A You may need to remove the phone from the wall to adjust the lower screws When the lower screws are snug Connecting the components install the phone on the mounting screws and then tighten t
71. ing the components Connecting the components of the phone WARNING Your IP Phone 1140E is shipped with the base locked in position To avoid damaging your phone press the wall mount lever located just under the Handsfree key as indicated in Figure 7 on page 32 to release the base and pull it away from the phone Figure 7 Wall mount lever 1 Remove the stand cover Pull upward on the center catch as indicated in Figure 8 and remove the stand cover The cable routing tracks are now accessible Connecting the components Figure 8 Remove the stand cover Tilt Lever Handset cord exit 2 Connect the AC power adapter optional Connect the adapter to the AC adapter jack in the bottom of the phone Form a small bend in the cable and then thread the adapter cord through the channels in the stand Warning Use your IP Phone 1140E with the approved Nortel AC Adapter model N0023000 for this model of phone only Note 1 Your IP Phone 1140E supports both AC power and Power over Ethernet options including IEEE 802 3af standard power To use local AC power the optional AC adapter can be ordered separately To use Power over Ethernet where power is delivered over the CAT 5 cable the LAN must support Power over Ethernet and an AC adapter is not required Note 2 You must use CAT 5e or later cables if you want to use gigabit Ethernet Connecting the components 3 Install the handset Connect the e
72. ivating the Call Forward and return to the Services menu Additional features Setting the phone to Do Not Disturb Use Do Not Disturb to automatically block all incoming calls When you activate this feature the calling party receives a busy signal To set the phone to Do Not Disturb press either the Serves Context sensitive soft key or the Services fixed key and select Do Not Disturb from the menu To enable Do Not Disturb Enable 2 Cam Back Ok 3 L To disable Do Not Disturb Disable 4 Back Ld Ok Press the Enable Context sensitive soft key to set the phone to Do Not Disturb or Press the Back Context sensitive soft key to return to the previous menu Press the Ok Context sensitive soft key to return to the Services menu Press the Disable Context sensitive soft key to set the phone to Do Not Disturb or Press the Back Context sensitive soft key to return to the previous menu Press the Ok Context sensitive soft key to return to the Services menu Additional features Setting a Presence state You set a presence state to enable other users to see information about your availability You can select from a list of pre made messages or create a new message to display for your presence state Changing the Presence state To change your Presence state press the Serves Context sensitive soft key and select Presence from the menu
73. ive soft key To compose an Instant Message abc 1 Press the abc 123 Context sensitive soft key to toggle between numeric and alphabetic input Instant Messaging IM aaa 2 Use the dialpad to enter the address of Gaia the contact aaa a Next C 3 Press the Next Context sensitive soft key to continue Back or Press the Back Context sensitive soft key to return to the previous menu aga 4 Use the dialpad to enter the content of fal a the message aaa aan 5 Press the Send Context sensitive soft Send key to send the IM to the contact or Press the Back Context sensitive soft Back key to return to the previous menu O without sending the new IM Instant Message Inbox Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages You can filter the IM list to track a series of correspondence to a contact The lit blue LED indicates the arrival of a new IM An icon indicates the status of the IMs in your Instant Message Inbox Outbox as follows Unread e Read e Replied to Sent No icon Instant Messaging IM Accessing Instant Messages To access and view the contents of the IM Inbox Outbox either press the Msgs Context sensitive soft key and select Instant Messaging from the menu or press the Expand fixed key To view the contents of the Instant Message Inbox Outbox 1 Press the Up Down navigation key to 1Co highlight an IM fr
74. key to erase the input field Back Press the Back Context sensitive e soft key to return to the previous screen While on an active call Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server You can retrieve a parked call while the phone is in the idle state or while onacall To retrieve a parked call from the server press the Serves Context sensitive soft key and select Retrieve Parked Call from the menu To retrieve a parked call from the server aaa 1 Use the Dialpad to enter the retrieval Ga code of the parked call aaa EEE You can do one of the following Retrve Press the Retrve Context sensitive soft key to retrieve the parked call Clear Press the Clear Context sensitive soft key to erase the input field Back Mi Press the Back Context sensitive soft key to return to the previous screen Additional features Additional features You can use the following features Using the Friends feature on page 154 Using Feature Key options on page 159 Using Call Forward on page 175 Setting the phone to Do Not Disturb on page 179 Setting a Presence state on page 180 Configuring Privacy settings on page 183 Using the Friends feature You can designate a contact you have frequent interaction with as a friend Access your friends list in the Address Book to Check the
75. l Press the Cancel Context sensitive soft key to return to the previous menu and not send the IM Instant Messaging IM Initiating a call from an Instant Message To initiate a call from the IM Inbox press the Expand fixed key or press the Msgs Context sensitive soft key and select Instant Messaging from the menu Note You cannot initiate a call from an Instant Message if your service provider requires that a Directory Number DN be used to initiate a call To initiate a Call from an Instant Message 1 Press the Up Down navigation key to highlight an IM from the list of Instant D Messages View 2 Press the View Context sensitive soft Ld key to access the IM Call 3 To initiate a call to the contact who sent qo you an IM press the Call Context sensitive soft key The IP Phone 1140E goes off hook and initiates the call Instant Messaging IM Deleting an Instant Message To delete a single IM all the IMs from one contact or all the IMs in your IM Inbox press the Msgs Context sensitive soft key select Instant Messaging from the menu select an IM and press the View Context sensitive soft key You can also access the list of IMs by pressing the Expand fixed key To delete Instant Messages Delete o 1 Press the Delete Context sensitive soft key Yes 2 Select one of the following Context sensitive soft keys Press the Yes Context sensitive soft AllUsr key to de
76. l Transfer Call use to transfer an active call to another phone number or SIP address Park Call use to park an active call to the server Not available for all call servers Press the Serves key to access the following features 1 2 3 4 5 Search Do Not Disturb Call Forward Presence Retrieve Parked Call Not available for all call servers System About the Nortel IP Phone 1140E Audio LL Press the Audio Context sensitive soft key to access the following feature 1 Change Audio Settings use to adjust audio quality between three settings Low Medium High Note You change audio settings to improve audio quality based on the available band width If you are limited to a low internet band width you can improve the audio quality you change the audio setting to low Monitor Audio Quality use to view details about the audio quality of an active call About the Nortel IP Phone 1140E Navigation keys There are a few important keys you should become familiar with to easily navigate within the many menus of the IP Phone 1140E Table 3 shows important navigation keys and describes the function of each Note Menu items are listed and ordered by number You can press the number on the dialpad corresponding to each menu item to activate that menu item instead of using the navigation key to move up and down the menu list to highlight the item and then pressing the Sel
77. lUsr Context sensitive soft key to delete all the calls from the selected caller Press the All Context sensitive soft key to clear all calls from the Call Outbox Press the No Context sensitive soft key to return to the Outbox Call Outbox Viewing the details of a call in the Call Outbox To view details of a call in the Call Outbox When you view the details of a call in the Call Outbox you can do one of the following Initiate a call to the caller displayed on the screen See To initiate a call from the Call Outbox on page 128 Press the Save Context sensitive soft key to save the caller information to the Address Book A confirmation screen appears You can edit the name before you save it in the Address Book Press the Save Context sensitive soft key to accept the entry Press the Yes Context sensitive soft key or the No Context sensitive soft key to designate the new entry as a friend or not The IP Phone 1140E saves the entry to the Address Book and returns you to Prev the Inbox screen O Press the Prev Context sensitive soft key to move to the previous caller on the Call Outbox list and return to the Outbox Save Next Press the Next Context sensitive soft key to move to the next caller on the Call Outbox list and return to the Outbox Back Press the Back Context sensitive soft key to return to the Inbox Call Outbox Accessing
78. le To set up a conference call while on an active call with more than one other caller highlight one of the calls press the Join Context sensitive soft key and select Conference from the menu The calls are joined together as a conference call on the call server When you receive a new call while on a conference call you can answer ignore decline or forward the call as you would any call You can also initiate a new call while on a conference call as normal and return to the conference call after you complete the call The conference call continues while you are on the other call Note lf you press the Goodbye key or select Release from the Action menu while on the conference call you leave the conference call The conference call continues with the other callers To join a call to an existing conference call zX 1 Press the Up Down navigation key to highlight the call you want to join to the 4C d conference Join 2 Press the Join Context sensitive soft key to join the highlighted call to the conference Transferring a call To transfer a call press the Action Context sensitive soft key and select Transfer from the menu While on an active call Note When more than one call is on hold the call you want to transfer must be the active call See To make a call on hold the active call on page 146 To transfer a call to another phone Action 1 abc 2 aaa 3 Sele
79. lete the IM Press the AllUsr Context sensitive soft key to delete all the IMs from the selected contact All Press the All Context sensitive soft No key to clear all IMs from the IM Cd Inbox Outbox Press the No Context sensitive soft key to return to the previous screen While on an active call While on an active call You can use the following features during an active call e Making a new call on page 141 e Placing a call On Hold on page 143 e Using 3 way calling on page 146 Transferring a call on page 148 e Using Park Call on page 151 You use the Action Context sensitive soft key to perform the following actions with an active call 1 New Call use this action to begin a new call while other calls are on hold Release Call use this action to release hang up the selected call Transfer Call use this action to transfer the call to another phone number or SIP address 4 Park Call use this action to park a call on the call server or to a specific user The call can be accessed from any phone and it keeps your phone line clear Not available for all call servers Making a new call You can initiate a new call during a current call If you do not place the current call on hold first the IP Phone 1140E automatically places the current call on hold when you initiate a new call You can initiate a new call using any of the followin
80. list of calls in your Call Inbox Note You can initiate a call to the highlighted caller See To initiate a call from the Call Inbox on page 122 View 2 Doone of the following To view the details of a highlighted call press the View Context sensitive soft key See Viewing the Missed details of a call in the Call Inbox on page 120 Press the Missed Context sensitive soft key to view the missed calls See Managing missed calls on page 121 Delete Press the Delete Context sensitive C soft key to delete the highlighted call or all calls in your Call Inbox See Deleting calls in your Call Inbox on page 124 a Press the Exit Context sensitive soft key to exit the Call Inbox Exit Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox Save Prev Next Back When you view the details of a call in the Call Inbox you can do the following Initiate a call to the caller displayed on the screen See To initiate a call from the Call Inbox on page 122 Press the Save Context sensitive soft key to save the caller information to the Address Book A confirmation screen appears You can edit the name before you save it in the Address book Press the Save Context sensitive soft key to accept the entry Press the Yes Context sensitive soft key or the No Context sensiti
81. ll To view all the calls in the Call Inbox press the All Context sensitive soft key Delete Todelete the highlighted missed call or all missed calls press the Delete Context sensitive soft key See Deleting calls in your Call Inbox on page 124 Note The IP Phone 1140E deletes only the missed calls from the Call Inbox Exit To exit the Inbox and return to the idle phone screen press the Exit Context sensitive soft key Initiating a call from the Call Inbox To initiate a call from the Call Inbox press the Msg Inbox fixed key or press the View Context sensitive soft key and select Inbox from the menu Note 1 lf your service provider requires that a Directory Number DN be used to initiate a call the Call Inbox entry must have the DN in order to initiate a call Note 2 While you are on a call you can initiate a new call from the Call Inbox See To access the calls in your Call Inbox during a call on page 125 To initiate a call from the Call Inbox 1 Press the Up Down navigation key to IED highlight a call from the list of calls in your Call Inbox To view details of the call press the View Context sensitive soft key 2 You can initiate a highlighted call in the Call Inbox list or from the details screen of a caller by doing one of the following Lift the handset on Headset Press the Headset fixed key rt
82. n such as answer a new incoming call transfer a call or initiate a new call You can have a number of calls on hold at the same time To place a call on hold Press the Hold fixed key The LCD on hold ova o h icon flashes beside the line on hold Figure 21 Call On Hold NORTEL While on an active call To retrieve a call on hold To retrieve a call on hold do one of the following chad ran Press the Line feature key beside the flashing LCD indicator i e Press the Hold fixed key to retrieve wh Hold a call on hold d y i H Multiple calls On Hold When you have more than one call on hold use the navigation key to highlight a call on the LCD screen You can perform an action with that call by using the Action Context sensitive soft key When you highlight a call that is not active you can retrieve the call from hold and make it active You can also or join the call with the active call to create a 3 way calling session See Using 3 way calling on page 146 Use the Switch Context sensitive soft key to change a call on hold to the primary call If the primary call is active the system automatically puts that call on hold and makes the previous call on hold an active call See Figure 22 While on an active call Figure 22 are alicia call di divides Robert Smith Sara Jones To access a call on hold when multiple calls are on hold 1 Press the Up Down navigation
83. name for the contact and press the Next Context sensitive soft key to continue or press the Back Context sensitive soft key to return to the previous menu Note lf you only need to change the SIP address or phone number for the contact press the Next Context sensitive soft key without making changes to the name Use the dialpad to enter a new phone number or new SIP address for the contact and press the Next Context sensitive soft key to continue or press the Back Context sensitive soft key to return to the previous menu The Address Book 6 Do one of the following to complete the Yes entry Ld Press the Yes Context sensitive soft key to designate the contact as a No friend and return to the address menu screen Press the No Context sensitive soft key if you do not want a contact designated as a friend and return to Back the address menu screen Press the Back Context sensitive soft key to return to the previous menu Ok ay 7 Press the Ok Context sensitive soft key to complete the entry and return to the previous menu To delete a contact from your Address Book 1 Press the Up Down navigation key to 4 A gt highlight the contact you want to delete and press the View Context sensitive soft key View pa Edit 2 Press the Edit Context sensitive soft key to access the contact s information The Address Book Delete m Ok Back L
84. nd of the handset cable with the short straight section into the handset Connect the end of the handset cable with the long straight section to the back of the phone using the RJ 9 handset jack marked with the symbol Form a small bend in the cable and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side in the Handset cord exit in the stand base marked with the symbol as shown in Figure 8 4 Install the headset optional If you are installing a headset plug the connector into the RJ 9 headset jack marked with the symbol 3 on the back of the phone and thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel marked with the symbol 3 5 Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of your phone using the RJ 45 connector marked with the symbol x7 and thread the network cable through the channel marked with the symbol r 6 Install the Ethernet cable connecting the PC to the phone optional If you are connecting your PC Ethernet through the phone connect one end of the PC Ethernet cable to your phone using the RJ 45 connector marked with the symbol amp and thread it through the channel marked with the symbol Connect the other end to the LAN connector on the back of your PC 7 Install additional cables If applicable plug in optional USB dev
85. nd select 3 way Call from the menu See Figure 22 on page 145 The phone joins the two calls and creates a new call that appears on the LCD screen as 3 way Call See Figure 23 on page 147 While on an active call Figure 23 3 way Call NORTEL chad fa chad 10 53 o ADR gt Sara Jones gt gt Robert Smith Action Servcs Audio Note 1 If you receive a new call during a 3 way call you can answer the new call as usual The IP Phone 1140E automatically puts the 3 way call on hold If you join the new caller to a 3 way call in progress the IP Phone 1140E automatically initiates a conference call with the server Note 2 lf the host of a 3 way call presses the hold button all callers in the 3 way call are put on hold Note 3 lf the host of a 3 way call presses the Goodbye fixed key or selects Release Call from the Action menu all calls in the 3 way call are terminated Setting up a conference call When you want to invite three or more callers to a call you can set up a conference call using the IP Phone 1140E The call server handles conference calls You can join incoming calls to the conference call or you can join calls that you initiate While on an active call Note Your system administrator or service provider must enable 3 way calling and conference calls for your IP Phone 1140E Please contact your service provider or system administrator to determine if this feature is availab
86. ne 1140E aa 3 Choose one of the following Save Back Press the Save Context sensitive pam or soft key to save the idle screen text display Press the Back Context sensitive soft key to keep existing screen display text and return to the Display menu Configuring the IP Phone 1140E Setting up the Backlight Screensaver To set the amount of time the LCD screen remains backlit press the Prefs Context sensitive soft key select Display and select Backlight Screensaver from the menu To set up the Backlight Screensaver A 1 Press the Up Down navigation key to TED scroll through and highlight the length of lt gt time you want the idle screen to remain backlit 2 Choose one of the following Press the Select Context sensitive soft key to set the length of time for the phone to remain backlit and return to the Display menu Select Back or Press the Back Context sensitive soft key to keep existing configurations and return to the Display menu Selecting a ring pattern To select the ring pattern for an incoming call press the Prefs Context sensitive soft key select Audio select Tones and select Ring Pattern from the menu To select a ring pattern a 1 Press the Up Down navigation key to IED scroll through and highlight the different gt ring patterns displayed on the LCD screen Configuring the IP Phone 1140E Select Test Back 2 Choose
87. o a specific user You or another user can retrieve the parked call from another phone Using Park Call does not tie up a line since it is held on the call server Note 1 The Park Call feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you Note 2 When you park a call to the server the server returns a retrieval code You must enter the code to retrieve the call from park Using Park Call During an active call press the Action Context sensitive soft key and select Park Call from the menu The IP Phone 1140E prompts you with Press Park for server or User to park to a user To park a call to the server Park Press the Park Context sensitive soft key to park the call to the server The server returns a retrieval code that you must enter to retrieve the parked call To park a call to a specific user User 1 Press the User Context sensitive soft key to park the call to a User abc 2 Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters While on an active call 3 Use the Dialpad to enter the user s name to whom you are parking the call Park You can do one of the following Ld Press the Park Context sensitive soft key to park the call to the user and return to the previous menu Clear ommasi Press the Clear Context sensitive soft
88. o return to the previous screen Call Inbox While your IP Phone 1140E is active all incoming calls are saved in your Call Inbox You can view the following details about each call You can filter your Call Inbox to display all incoming calls or missed calls You can access your Call Inbox while the phone is idle or while you are Call status Missed or Answered Name of the caller SIP address Time of the call Number of consecutive calls each caller made to you Call Subject if the caller sent a Call Subject onacall Figure 18 Call Inbox while phone is idle B 1 1 Alex Smith alex smith com a2 3 Mary Jones maryjones m J 3 1 Bob Davis Bob companyb View Missed Delete Exit tehe Accessing the Call Inbox You can access the Call Inbox and initiate a call when the phone is e Idle See Initiating a call from the Call Inbox on page 122 e Active See Accessing the calls in your Call Inbox during a call on page 125 To access the Call Inbox press the Msg Inbox fixed key or press the View Context sensitive soft key and select Inbox from the menu While in the Call Inbox you can choose to view only missed calls by pressing the Missed Context sensitive soft key Managing calls in the Call Inbox while not on a call To manage calls in the Call Inbox while not on a call 1 Press the Up Down navigation key to highlight a call from the
89. ocess Network menu Primarily the system administrator accesses the network menu and uses an administration password to access the items If you need to access any of the network menu items consult with the system administrator and refer to the SIP Firmware for 1140E Administration NN43113 300 To access the Network menu press the Services fixed key twice quickly or press the Prefs Context sensitive soft key and select Network from the menu The following items are available e Server Settings Used to select and edit domains e Device Settings Used to configure the network settings Diagnostics Used to run a trace route or send a ping to diagnose the network connection e Lock Menu Used so access to the Network Menu requires an administration password Visual indicators Visual indicators The IP Phone 1140E uses visual indicators or cues to indicate incoming calls and messages The display icons on the telephone also indicate the current call state the status of Inbox calls the status of Instant Messages IMs and the Presence state of contacts designated as Friend Display screen icons Table 6 lists the display icons the IP Phone 1140E may display Table 7 Display Screen Icons Component Icon Call States On Hook Incoming Outgoing Call Phone ringing ray On the Phone g a Hol On Hold nriih Do Not Disturb EEN Call Forward Send IM Instant Messaging New Unread F tomes Repli
90. oft key select Language The current language displays To change the language press the Change Context sensitive soft key Configuring the IP Phone 1140E To select a language 1 Press the Up Down navigation key to 4C d scroll and highlight the desired language for example German Deutsche 2 Choose one of the following Select Back Press the Select Context sensitive or soft key to save the desired L___ language and return to the previous screen Press the Back Context sensitive soft key to keep existing configurations and return to the Configure menu Selecting a date format To select a date format press the Prefs Context sensitive soft key and select Misc Options select Time and press the Change Context sensitive soft key To select a date format ZS 1 Press the Up Down navigation key to IED highlight Date Format in the menu 4 Change 2 Press the Change Context sensitive soft key to change the Date Format Configuring the IP Phone 1140E ZS 3 Press the Up Down navigation key to IDN scroll and highlight either a month day 2 MM DD or a day month DD MM format 4 Choose one of the following Select Back Press the Select Context sensitive soft key to save the format and return to the Time Format menu or Press the Back Context sensitive soft key to keep existing configurations and return to the Time Format menu Selecting a tim
91. ogrammed feature key 1 To select a feature key to remove the IDE content do one of the following Press the Up Down navigation key to highlight the feature key and press the Set Context sensitive soft key l Press the Feature key from which you want to remove the content Additional features Remove 2 Press the Remove Context sensitive soft key to remove the content of the programmed Feature key or Back Press the Back Context sensitive soft Lo key to return to the previous menu Ok 3 Press the Ok Context sensitive soft key to remove the content of the programmed Feature key Back or Press the Back Context sensitive soft key to return to the previous menu Ok 4 Press the Ok Context sensitive soft key to confirm the removal of the content from the selected Feature key You can now reprogram the Feature key Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination You can continue to make calls from the phone but all incoming calls are redirected to the new destination When you forward a call to another IP Phone the IP Phone receiving the call displays the name and SIP address if present of the caller the name and SIP address if present of the original called party and any subject message included with the call This ensures that the user who receives the forwarded call knows that the call is forwarde
92. ok entries e Call Inbox and Call Outbox entries e Programmable keys configuration e Ends dialing configuration Creating a user profile To create your User Profile during login press the New Context sensitive soft key when the Profile screen appears The IP Phone 1140E automatically creates your User Profile and saves all settings and preferences to your user login The next time you log in to the same phone it automatically configures the phone to your User Profile Accessing the IP Phone 1140E Overwriting your personal Address Book When an address book exists on a call server such as an address book for a specific company you can update your personal Address Book with an address book from the call server The system administrator configures the system to enable this feature If a new address book is available on the call server the IP Phone 1140E prompts you to download the latest address book Confirmation login screen When you complete the login process login information appears Press the OK Context sensitive soft key to complete the login process If the login is unsuccessful the login error reason Failed to login user Authentication required appears Press the OK Context sensitive soft key to return to the first login screen Note The most common cause for login failure is incorrect entry of your password Figure 13 Login confirmation screen NORTEL chad amp User Login 08 29 8 00am
93. ology headset 68 Making a call 00 cece eee eee eee 78 Making a call using off hook dialing 79 Making a call using on hook dialing 81 Using handsfree calling 0 00a eee eae 82 Using Call Subjects 0 0c ene 83 Managing Call Subjects 0 0 eee eee 87 Adding a Call Subject 0 20 cece 87 Deleting a Call Subject 0 000000005 88 Editing a Call Subject 0 200 e eee 89 Receiving acall 00 eee e eee eee eee eee 90 Caller identification 0600 c eee eee 90 Answering an incoming call 2 0005 91 Redirecting an incoming call 00000 92 Declining an incoming call 00 e ee eee 94 Managing Call Decline Reasons 97 Ignoring an incoming call 0000 eee 100 The Address Book 0 02 eee ee eee eee tenes 101 Viewing the Address Book 000s eee eee 101 Initiating a call from the Address Book 102 Adding a contact to your Address Book 103 Editing a contact in your Address Book 105 Copying information to the Address Book 109 Searching for a contact in the Address Book 111 Using the Search feature in the Address Book 112 Using the Search feature 000 eae eee 113 Using Local Search 0 000 c eee e
94. om the list of Instant Messages in your IM Inbox Outbox Z7 Note When you want to view only IMs from a specific contact press the User User Context sensitive soft key to filter all IMs based on an IM that you have highlighted The LCD screen shows the list of all IMs from that contact View 2 Do one of the following id Press the View Context sensitive soft key to view the details of the sender followed by the message content See Viewing the content of an Instant Message on page 138 New IM nee Press the New IM Context sensitive soft key to compose a New IM See Composing an Instant Message on page 135 Back Press the Back Context sensitive soft key to return to the idle screen Instant Messaging IM Viewing the content of an Instant Message When you view the content of an Instant Message you can do the following e Reply to the Instant Message page 138 e Initiate a Call to the contact page 139 e Delete the IM page 140 Replying to an Instant Message To reply to an Instant Message Reply 1 Press the Reply Context sensitive soft key to send an IM in response to the IM m you are viewing abc ys Cd 2 Press the abc 123 Context sensitive soft key to toggle between numeric and alphabetic input 3 Enter the message you want to send as a reply Send 4 Press the Send Context sensitive soft nes key to send the IM when it is complete or Cance
95. om the menu You can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create To create a Call Decline Reason Add 1 Press the Add Context sensitive soft key to add a new Call Decline Reason to the list of available Call Decline Reasons Gaia 2 Use the dialpad to enter the new Call Glia Decline Reason for the contact aaa 2 oon 3 Press the Save Context sensitive soft S key to save the new Call Decline ave Reason or Back Press the Back Context sensitive soft key to return to the previous menu without saving the new Call Decline Reason Note The IP Phone 1140E saves the new Call Decline Reason to the list of Call Decline Reasons for later use To delete a Call Decline Reason 1 Press the Up Down navigation key to 4 D scroll through and highlight the Call e Decline Reason to delete Receiving a call Delete 2 Press the Delete Context sensitive soft key to delete the selected Call Decline Reason A confirmation screen appears with the question Delete Decline Reason 3 Choose one of the following Ok Back Press the Ok Context sensitive soft or key to confirm the deletion of the Call Decline Reason or press the Back Context sensitive soft key to not delete the Call Decline Reason and return to the previous menu To edit a Call Decline Reason oS 1 Press the Up Down navigation key to q Ton D scroll thro
96. ompt times out in 45 seconds and the phone logs out If you answer a call during the logout prompt the login switches to permanent login Timed logout while on a call When the login time expires while on a call you can do one of the following at the prompt e Press the Yes Context sensitive soft key to log out immediately e Press the No Context sensitive soft key to switch to permanent login e Press the Quit key to dismiss the log out prompt and switch to permanent login Accessing the IP Phone 1140E e Press the Release Goodbye key to dismiss the logout prompt and switch to permanent login Note f you press the Release Goodbye key to dismiss the logout using this method you also terminate the call If you do not respond the prompt times out in 45 seconds and the phone switches to permanent login Selecting a location When you first login to the IP Phone 1140E the system prompts you for a location The location you select is saved in your User Profile Depending on your service provider the Enhanced Emergency Service uses the location you select or the Directory Number DN on the call server when handling emergency calls The call server s configuration determines how emergency service calls are handled by your IP Phone Note 1 During an emergency call you cannot log out from the phone or release or disconnect the call The IP Phone remains connected to the emergency service until disconnected by the emer
97. one of the following Press the Select Context sensitive soft key to set the ring pattern and return to the Tones menu Press the Test Context sensitive soft key to briefly play the selected ring pattern Press the Back Context sensitive soft key to keep existing configurations and return to the previous menu Configuring the IP Phone 1140E Adjusting the volume You can adjust the volume of the IP Phone 1140E for the following e Ring Volume e Handset Volume e Headset Volume Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume See Figure 14 Figure 14 Adjusting the volume A Configuring the IP Phone 1140E Adjusting the ring volume To adjust the ringing volume for an incoming call press the Prefs Context sensitive soft key select Audio select Tones and select Alerting Volume To adjust an alerting volume 1 To adjust the ringing volume of an incoming call press the Left Right navigation key or use the Volume fixed keys to increase or decrease the volume 2 Choose one of the following Set Back Press the Set Context sensitive soft key to set the selected volume and or Ld Ld return to the Tones menu Press the Back Context sensitive soft key to keep existing configurations and return to the Tones menu Configuring the IP Phone 1140E Adjusting the volume of the Handset Headset and Handsfree mode
98. ontrol measures Table 10 lists Safety compliance for various jurisdictions Table 10 Safety compliance Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 30 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 General Community requirements Australia New AS NZS Safety of Information Technology Equipment Zealand 60950 1 2003 Regulatory and safety information Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements C EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from http www nortel com corporate community enviroment life_cycle delcarations html or Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment DenAn regulatory notice for Japan A Warning Please be careful of the following while installing the equipment Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with thi
99. ook on page 111 Viewing the Address Book To access the Address Book press the Directory fixed key or press the View Context sensitive soft key and select Address Book from the menu Figure 16 The Address Book Address Book 1 alex Friend 2 dm companya com 3 henry companyb com View Friends New NORTEL ece The Address Book To view information about a contact use the navigation button to highlight a name and press the View Context sensitive soft key The contact s name SIP address and whether the contact is designated as Friend appears When you view the details of a contact you can e Send an IM See Composing an Instant Message on page 135 e Edit the contact information See Editing a contact in your Address Book on page 105 Figure 17 Contact Details NORTEL chad S Contact Details 03 07 3 53pm Robert Smith Robet companya com Friend Send IM Edit Back Initiating a call from the Address Book You can initiate a call directly from your IP Phone 1140E Address Book Note f your service provider requires that a Directory Number DN be used to initiate a call the Address Book entry must have the DN in order to initiate a call You begin by going off hook using one of the methods described in the section Making a call using off hook dialing on page 79 If needed you can add a Call Subject See Using Call Subjects on pa
100. option to have the IP Phone 1140E remind you that incoming calls will be forwarded This notification will be an audible signal you hear when you go off hook and a change to the ring pattern when a call is incoming To activate this notification press the Prefs Context sensitive soft key select Feature Options and select Call Fwd Notification from the menu Press the On Context sensitive soft key to activate Call Forward Notification If the Call Forward Notification is activated you press the Off Context sensitive soft key to deactivate the feature Note f the IP Phone 1140E is ringing or is in Do Not Disturb mode you cannot forward the call To forward your calls or change the number where calls are forwarded aaa 1 Enter the phone number or SIP address Gaia where you want to forward your calls aga Additional features Forward 2 Choose one of the following a Press the Forward Context sensitive soft key to accept the number and return to the Services Clear Menu a Press the Clear Context sensitive Back soft key to clear the input line p Press the Back Context sensitive soft key to cancel the input and return to the Services menu To deactivate Call Forward Disable 1 Choose one of the following Press the Disable Context sensitive soft key to deactivate call forward and return to the Services Menu Back Press the Back Context sensitive soft key to cancel deact
101. ou press to dial a pre programmed SIP address or phone number User interface Screen displays that interact with the end user as a result of an action or event User Profile Your User Profile contains your specific settings and data Your User Profile is saved and available when you login to the IP Phone 1140E Visual Alerter Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on Terms you should know Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver
102. our headset c Press the Select Set key to select the headset and close the list Press the Select Set key to exit edit mode Configuring the IP Phone 1140E 10 Choose one of the following Exit 11 Dual pairing headsets If only one headset is paired proceed to step 11 If more than one wireless headset is paired the first headset paired is automatically made the active device To make a different headset active do the following Press the Right navigation key one or more times to highlight the Set button next to the Set Active Device item Press the Select Set Context sensitive soft key The message Set active device name appears and means the headset named is now the active headset and is used when you press the headset key Press the Exit Context sensitive soft key to exit to the main display Changes are saved automatically Take special care when using a dual pairing type of Bluetooth wireless technology headset This type of headset can be paired to the base of the headset as well as to the IP Phone 1140E If the headset is paired to both the IP Phone 1140E is the second device and the following applies Press the headset telephone key e Ifa single tone sounds the headset is connected to the base If a double beep sounds the headset is connected to the IP Phone 1140E Configuring the IP Phone 1140E If the base is powered off the headset is only
103. paired to the IP Phone 1140E and you press the telephone key and you connect to the IP Phone 1140E Note Unless you need to dual pair a headset operating the headset with the IP Phone 1140E is simpler if the headset is only used with its charging only base The desktop telephone base should be powered off if it is not in use Interaction with wired headsets If you connect a Bluetooth wireless technology headset and a wired headset to the same IP Phone 1140E the two interact as follows e f no wireless headset is paired the wired headset works as normal Likewise if a wireless headset is paired with the set but is not in range the wired headset works as normal Ifthe Use BT headset checkbox is selected the wireless headset is used as the phone headset The Bluetooth wireless technology headset can work only if it is within range of the phone as the wireless headset approaches the edge of its wireless range the audio quality degrades and radio interference noise increases When the wireless headset is in connecting range the Headset key controls the wireless headset even if a wired headset is attached If a wireless headset moves out of connecting range a special beep sounds in the headset indicating the connection was lost When you do not want to use your Bluetooth technology headset If a Bluetooth wireless technology headset is connected and you want to use the wired headset you can switch between the two It is no
104. pha Dialing and press the Change Context sensitive soft key To turn off alpha dialing To return the IP Phone 1140E to numeric dialing as the default press the Off Context Off Back _ sensitive soft key or or Press the Back Context sensitive soft key to keep existing configurations and return to the Preferences menu Entering text Entering text using the USB keyboard You can use a USB keyboard when connected to the USB port of your IP Phone 1140E to enter text and numbers access some features and duplicate specific functions For number entry in telephone applications for example when dialing you can use the keyboard to enter digits 0 9 as well as and You use the alpha keys when entering text for example entering the text of an Instant Message Table 5 shows the USB Keyboard function keys and their associated IP Phone 1140E fixed keys Table 5 USB keyboard functions een Key P Phone 1140E Fixed Key Esc Quit f1 Services f2 Expand 3 Inbox f4 Outbox f5 Address Book f6 Copy 7 Volume Down 8 Volume Up f9 Mute 10 Hold fii Headset f12 Handsfree Entering text Table 5 USB keyboard functions USB Keyboard Key IP Phone 1140E Fixed Key Break Goodbye Release Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of N
105. plies to handsfree handset and headset microphones BERI Q a ml ia ey Note When you enable mute a red LED on the Mute key remains lit Press the Handsfree key to activate the 1 Mandstee built in speaker and microphone of the IP Phone 1140E Note The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry The outer part of this key cluster rocks for up down left and right movements See Navigation keys on page 26 About the Nortel IP Phone 1140E Use the Enter key at the center of the C Navigation Key Cluster to select menu items or to confirm changes Note The Enter key duplicates the function of the Context sensitive soft keys Select and Set Use the Dialpad to enter numbers and text eh Hold Press the Hold key to put an active call on hold Press the Hold fixed key to return to a call on hold You can have several calls in a hold state Soe py Press the Expand key to access the Instant mt J ED oa ss Messaging Log About the Nortel IP Phone 1140E NORTEL c NORTEL Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset To access the Bluetooth wireless technology setup press the Headset key twice q
106. presence status of a friend Initiate a call to a friend Send an IM to a friend Edit the information about a friend Additional features Figure 24 Presence Status of a Friend Roberta Smith robs companya com connected Send IM Back Accessing your Friends list To access your Friends list press the Directory fixed key and press the Friends Context sensitive soft key or press the View Context sensitive soft key and select Friends from the menu You can also access your Friends list by pressing the Friends Context sensitive soft key while viewing the Address Book Additional features To check the online status of a friend on your list Do one of the following Status Press the Status Context sensitive soft key to view the status of the friend You can see the current All presence status of the friend Press the All Context sensitive soft key to view the contents of the Address book including contacts designated as friends and regular contacts Edit Press the Edit Context sensitive soft key to make changes to the information entered for a friend or to delete the contact from the friends list Exit Press the Exit Context sensitive soft key to return to the idle screen To initiate a call to a friend on the Friends list Status 1 Press the Status Context sensitive soft key to view the information about the fri
107. r or IM address for the new contact and press the Next Context sensitive soft key to continue or press the Back Context sensitive soft key to return to the previous menu The Address Book 4 Doone of the following to complete the entry Yes Press the Yes Context sensitive soft key to designate the contact as a friend and return to the address menu screen No Press the No Context sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen Back Press the Back Context sensitive pm soft key to return to the previous menu Ok 5 Press the Ok Context sensitive soft key to complete the entry and return to the Address Book menu Editing a contact in your Address Book To edit a contact in the Address Book either press the Directory fixed key or press the View Context sensitive soft key and select Address Book from the menu To edit a contact in your Address Book 1 Press the Up Down navigation key to a highlight the contact you want to edit and press the View Context sensitive soft key View The Address Book Edit abc Next Back Next Back Press the Edit Context sensitive soft key to Edit the contact s information Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the new
108. ring IM audible alert You can configure the IP Phone 1140E to audibly alert you when a new IM arrives The IP Phone 1140E audibly alerts you when the phone is idle or while on a call You can also choose to disable audible alert of the IM feature To configure IM audible alert press the Prefs Context sensitive soft key select Message Options select IM Settings select IM Alert On Off from the menu and press the Change Context sensitive soft key Instant Messaging IM To enable or disable automatic popup of a new IM 1 Do one of the following Press the On Off Context sensitive soft key to toggle between enabling IM audible alerts or disabling IM audible alerts Back Press the Back Context sensitive soft key to return to the previous menu Composing an Instant Message When you compose an IM enter the address of the recipient and then enter the message When you reply to an Instant Message the phone automatically enters the address See To reply to an Instant Message on page 138 You can also send an IM directly from the Address Book See Viewing the Address Book on page 101 To compose and send an new IM press the Msgs Context sensitive soft key select Instant Messaging and press the New IM Context sensitive soft key You can also access the list of IMs by pressing the Expand fixed key To compose an IM from the Address book select an address and press the Send IM Context sensit
109. ry in the Address Book that begins with the letter d appears e Name Search To search for a specific name in your personal Address Book enter the name using the dialpad The Address Book Using the Search feature You can search for a contact that is in your IP Phone 1140E Address Book Local Search or for a contact in a directory that is stored on the call server Global Search You can save a contact s name and SIP address found on the call server to your personal Address Book stored in your IP Phone 1140E Using Local Search To search for a contact stored in your Address Book either press the Services fixed key or press the Serves Context sensitive soft key select Search and select Local Search from the menu To search for a contact in your Address Book 1 Press the Up Down navigation key and then press the Select Context sensitive A soft key to choose a search criteria from 1Co the following 4 1 User Name Select 2 Name pe 3 Phone Number 2 Press the abc 123 Context sensitive soft key to toggle between alphabetic and omma numeric characters ae 3 Use the dialpad to enter the search Gi a information for the contact aaa The Address Book Search 4 Press the Search Context sensitive soft key or Back 5 Press the Back Context sensitive soft key to return to the previous menu Note When the search is unsuccessful the following message appears
110. s equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury se AR MERSIICBAIACKEH AFOOT EES RTT ERF ACTIPSREO RMS b N Be CHIVES MT MEISE ME CREASY Atm EMA MMe EAD PHITER RR KRORALZSCEMHVET BEN CHET HERO ERI FEORAICH EL LititS BRE FORE KO PARE AS SRORBERSECEMHVET Index Symbols Ends Dialing 40 Numerics 3 way calling 146 A abc 123 key 37 Action key 24 142 Active Call features 141 Address Book 54 101 Advance system features 188 Alphanumeric dialing 41 Answering a call 91 Audio key 25 B Backlight Screensaver 58 Bluetooth wireless technology 68 Cc Call Forward 175 Call Forward feature key 166 Call Inbox 117 Call Outbox 126 Call Subjects 83 Caller identification 90 Conference calls 147 Configuring the phone 56 Connecting the components 30 Context sensitive soft keys 18 20 Copy key 17 109 163 165 168 D Date format 65 Declining a call 94 Directory key 18 Display screen contrast 56 Display screen icons 198 Do Not Disturb 179 Do Not Disturb feature key 172 Domain 45 E Enter key 15 27 Entering Text 37 Erasing user data 192 Expand key 15 F Feature key options 159 Feature keys 18 Feature Status Indicator 132 Friends feature 154 Friends list 155 G Global Search 115 Goodbye key 16 28 H Handsfree Speaker key 14 Handsfree calling 82 Headset Bluetooth
111. s from your Call Outbox on page 129 Exit Press the Exit Context sensitive soft key to return to the idle screen Call Outbox Initiating a call from the Call Outbox To initiate a call from the Call Inbox press the Outbox fixed key or press the View Context sensitive soft key and select Outbox from the menu Note lf your service provider requires that a Directory Number DN be used to initiate a call the Call Outbox entry must have the DN in order to initiate a call To initiate a call from the Call Outbox 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox View To view details of the call press the View paman Context sensitive soft key 2 You can initiate call from the highlighted call of the Call Outbox list or from the details of a caller screen by doing one of the following C Lift the handset com Headset L Press the Headset fixed key Press the Handsfree fixed key Call Outbox Deleting calls from your Call Outbox To delete calls from your Call Outbox Delete L Yes mammana AllUsr All No Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox Press the Delete Context sensitive soft key Select one of the following Context sensitive soft keys Press the Yes Context sensitive soft key to delete the highlighted call Press the Al
112. soft key to set login duration to permanent A login confirmation screen appears Timed Press the Timed Context sensitive p soft key to open a screen to set a maximum time to remain logged in Cancel Press the Cancel Context sensitive soft key to return to the previous login screen If you press the Timed Context sensitive soft key you then must set the duration of the login Period To toggle the login duration entries between hours or days press the Period Context sensitive soft key 2 Doone of the following ana Use the dialpad to enter the number aga of hours or days you want to remain Bon logged in and press the Next Context sensitive soft key Next Accessing the IP Phone 1140E Back Press the Back Context sensitive soft key to return to the permanent login screen Cancel Press the Cancel Context sensitive soft key to return to the first login screen Timed logout When you set a login time other than permanent the IP Phone 1140E prompts you when the login time expires Timed logout while phone is idle When the login time expires and the phone is idle not on a call you can do one of the following at the prompt e Press the Yes Context sensitive soft key to logout immediately e Press the No Context sensitive soft key to switch to permanent login e Press the Quit or Release Goodbye key to logout immediately If you do not respond the pr
113. t necessary to unpair or disable the wireless headset You can switch between a wired and wireless headset and back again either when the phone is idle or during an active call To switch between a wired headset and a wireless headset 1 Double press the Headset key to open the Bluetooth Setup dialog Configuring the IP Phone 1140E 2 To unpair a wireless headset Press the Left Right navigation key to select the Use BT Headset item Press the Select Set key to toggle this option on or off A check mark indicates that the wireless headset is used Clear the check mark to use a wired headset This option is on V by default Double press the Headset key to open the Bluetooth Setup dialog box Press the Right navigation key to select the Paired item Configuring the IP Phone 1140E 3 Choose one of the following e Ifthe name of your headset appears in the Paired box proceed to step 5 a t e f more than one device is paired and your headset is not already displayed in the Paired box do the following a a Press the Right navigation key one Jes or more times to highlight the z Paired box Press the Select Set key to open edit mode C d b Press the Up Down navigation key to open the list Press the Up Down navigation key to scroll in the list and highlight your headset Press the Select Set key to select the headset and close the box Press the Select
114. t Message logs and Call Outbox are not accessible Your login and password protect access to your user profile To access your user profile you must enter your password Connecting the components Connecting the components Figure 6 shows connections on the IP Phone 1140E Figure 6 IP Phone 1140E connections Accessory Expansion Module port go PC Ethernet port LAN Ethernet port QO e Sa oN pi Tilt Lever l il Link lamp l a E H AT T i f Fi gi USB Ht al alle i A IN iI Connector FEN SK ioj n n AC Adapter jack We Headset jack Handset jack WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use Connecting anything other than the proper Expansion Module connector to this port can cause damage to the phone Connecting the components Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1140E into a regular telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your telephone into a 10 100 1000 BaseT Ethernet jack CAUTION Your IP Phone 1140E is designed for use in an indoor environment only Connect
115. t to edit and press the Edit Context sensitive soft key Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the new name for the contact Press the Ok Context sensitive soft key to continue or Press the Back Context sensitive soft key to return to the previous menu Note To remove a contact from the Friends list press the Delete Context sensitive soft key This completely removes the contact from your personal Address Book Additional features V E i 5 Use the dialpad to enter the new Ga Gal Ge address for the contact aaa cH a Ok ao 6 Press the Ok Context sensitive soft key to complete the process Back or Press the Back Context sensitive soft key to return to the previous menu Using Feature Key options Use the Feature Key option to configure the feature keys on IP Phone 1140E You can designate a feature key to act as a short cut for any of the following features Speed Dial Call Forward Do Not Disturb Send IM Presence State Note The IP Phone 1140E designates the feature key on the bottom right of the six feature keys as Feature Key 1 and reserves it as the line key for the phone Additional features Figure 25 Feature Keys Feature Key Feature Key 1 Reserved Creating a Speed Dial feature key You can designate a Feature key with a phone number or SIP address and then use that
116. tbox U Situ a 3 Press the Up Down navigation key to 1p highlight a contact s SIP address 4 Press the Select Context sensitive soft key to select the highlighted SIP Select Back address or or Press the Back Context sensitive soft key to return to the previous screen Redrct 5 Press the Redrct Context sensitive soft key to redirect the incoming call to the address selected Receiving a call Declining an incoming call You can decline an incoming call by pressing the Decline Context sensitive soft key You can decline a call with or without giving a reason You can create custom decline reasons and have the option of selecting one If you do not choose a custom decline reason the phone sends the default message User has declined call The treatment that an incoming call receives when Call Decline is invoked depends upon the call server In a SIP environment the caller receives a call declined message and the caller no longer hears ring back In a non SIP environment the caller may continuously hear ring back The call does not get redirected to voice mail To decline an incoming call 1 Press the Decline Context sensitive soft Decline key to decline an incoming call 2 Press the Up Down navigation key to a highlight a Decline Call Reason Z or Press the New Context sensitive soft New key to create a new decline reason to send See To create a new
117. the SIP address of a contact and then use that feature key to initiate an IM to that contact There are two methods of assigning a feature key to use to initiate an IM e Assigning a feature key from the Preferences menu e Assigning a feature key using the Copy fixed key Additional features To configure a Feature Key to initiate an IM to a contact press the Prefs Context sensitive soft key select Feature Options and select Feature Keys from the menu To create a Send IM feature key Select Back abc To select a feature key to use to speed dial a contact do one of the following Press the Up Down navigation key to highlight the feature key to use to initiate an IM and press the Set Context sensitive soft key Press the Feature key that you want to set up as a Send IM feature key and press the Set Context sensitive soft key Press the Up Down navigation key to highlight Send IM from the menu list of shortcuts Press the Select Context sensitive soft key to select Send IM or Press the Back Context sensitive soft key to return to the previous step Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters Additional features Back Gaia Gaia aaa fe Be Finish Cancel L Use the Dialpad to enter a label for the feature key Press the Next Context sensitive soft key to confirm
118. the calls in your Call Outbox during a call To access the calls in your Call Outbox during a call press the Call Outbox key To access the calls in your Call Outbox during a call 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 2 Do one of the following Select Press the Select Context sensitive ramma soft key to initiate a call to the highlighted caller Note This places the current call on hold if it is not already on hold Back Ld Press the Back Context sensitive soft key to return to the in call screen Instant Messaging IM Instant Messaging IM You can use your IP Phone 1140E to send and receive an Instant Message IM You can access and respond to an IM while on a call The blue LED Feature Status Indicator at the top left of the phone lights with an accompanying beep when a new IM arrives Configuring Instant Messaging You can configure your phone settings to manage an incoming IM ina specific way e Enable or disable automatic pop up of a new IM Enable or disable an audible alert on a new IM Configuring IM automatic pop up You can configure the IP Phone 1140E to automatically display a new IM an incoming new IM as a pop up The IM pops up when the phone is idle or while on a call You can disable the IM pop up feature Note An IM pop up does not occur if you are navigating the IM screens or navigating the menu struc
119. the entry and move to the next step or Press the Back Context sensitive soft key to return to the previous step Use the Dialpad to enter a SIP address Press the Finish Context sensitive soft key to confirm the entry as the Send IM feature key or Press the Cancel Context sensitive soft key to return to the previous step Creating a Send IM feature key using the Copy key To create a Send IM feature key press the Copy fixed key when you are viewing any of following e A highlighted entry in an Address Book list e A highlighted entry of your Call Inbox or Call Outbox e A highlighted entry of your IM Log Additional features To designate a Send IM Key using the Copy key zX 1 Press the Up Down navigation key to IED highlight Send IM Key from the menu 7 Select 2 Press the Select Context sensitive soft Cc key Cancel or Press the Cancel Context sensitive soft key to return to the previous step 3 Follow the procedure To create a Send IM feature key on page 164 Creating a Call Forward feature key To have your incoming calls forwarded designate a Feature key with a telephone number or SIP address Then you press the designated feature key to forward the calls to the appropriate telephone number or SIP address Note You can also set up Call Forwarding using the Serves Context sensitive soft key but this does not set a feature key as a short cut for call forwarding See
120. these files This is often necessary when the phone re deploys to a different user To delete User Data files press the Services fixed key or the Serves Context sensitive soft key select System and select Erase User Data from the menu You need to enter your login password to access the File Manager menu To delete user data files abc Ld 1 Press the abc 123 Context sensitive soft key to toggle between alphabetic or numeric input ae 2 Use the dialpad to enter your password Gel a aaa Be Be Ok 3 Press the Ok Context sensitive soft key or Back w Press the Back Context sensitive soft key to return to the previous menu Advance system features Next as Back EL To delete a user profile Press the Up Down navigation key to highlight one of the following 1 Profiles 2 Sounds 3 Languages 4 System file 5 AIll files Choose one of the following Press the Next Context sensitive soft key or Press the Back Context sensitive soft key to return to the previous menu Press the Up Down navigation key to highlight the user profile you want to delete Advance system features Delete Back To delete a sound file Delete D Back 2 Choose one of the following Press the Delete Context sensitive soft key to delete the highlighted user profile from the list or Press the Back Context sensitive soft key
121. tion 4 Offline Note You can create your own Presence messages to display and they become available when you program a feature key as a shortcut See Adding a new Presence state message on page 182 Additional features Finish 7 Press the Finish Context sensitive soft pa key to select the Presence detail and finish the procedure or Back Press the Back Context sensitive soft key to return to the previous step Creating a Do Not Disturb feature key You can designate a Feature key to set your phone to Do Not Disturb and then use that feature key as a shortcut to set your phone to Do Not Disturb To configure a Feature Key to use to set your phone to Do Not Disturb press the Prefs Context sensitive soft key select Feature Options and select Feature Keys from the menu To create a Do Not Disturb feature key 1 To select a feature key to use to speed dial a contact do one of the following Press the Up Down navigation key to highlight the feature key to use to q C D set your phone to Do Not Disturb z and press the Set Context sensitive soft key Press the Feature key that you want J ni to use as a shortcut to set your phone to Do Not Disturb and press the Set Context sensitive soft key Additional features Select Back abc Finish L Back D Press the Up Down navigation key to highlight Do Not Disturb from the menu list of
122. to headset Sa Headset 1 Press the Headset key The LED indicator lights Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact You use this feature to indicate to the contact the reason for the call The contact s phone displays a message such as Weekly report call or Daily status when the contact receives the call You can select a subject from a list you have created See Managing Call Subjects on page 87 or create a new subject Anytime you initiate a call using off hook dialing the Subject Context sensitive soft key appears as an option to use You select a Call Subject from a list or create a new Call Subject to send Making a call To enter call subject from a list Subject a Cog Z7 Select 1 Press the Subject Context sensitive soft key to send a Call Subject with the call you are making A list of Call Subjects appears on the LCD screen Press the Up Down navigation key to highlight the Call Subject you want to use and press the Select Context sensitive soft key The phone sends the Call Subject to the contact you are calling or Press the New Context sensitive soft key to create a new Call Subject that is not on the list Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the Call Subject Making a call Next 5 Press the N
123. to return to the previous menu 3 Log out or restart the phone to complete the process 1 Press the Up Down navigation key to highlight the sound file you want to delete 2 Choose one of the following Press the Delete Context sensitive soft key to delete the highlighted user profile from the list or Press the Back Context sensitive soft key to return to the previous menu Advance system features To delete a language file zX 1 Press the Up Down navigation key to highlight the language file you want to 4C d delete 2 Choose one of the following Delete Press the Delete Context sensitive soft key to delete the highlighted language file from the list or Back Press the Back Context sensitive Ld soft key to return to the previous menu To delete the system file To delete the system file without deleting the user profile Next 1 Press the Next Context sensitive soft a key to delete the system file or Back Press the Back Context sensitive soft C key to return to the previous menu 2 Log out or restart the phone to complete the process Advance system features To delete all files Next 1 Press the Next Context sensitive soft key to delete the system file and user profiles Back or Press the Back Context sensitive soft key to return to the previous menu 2 Log out or restart the phone to complete the pr
124. top trying to contact you To set the Ignore feature to Local or Network press the Prefs Context sensitive soft key select Feature Options and select Call Ignore Action from the menu Press the Change Context sensitive key to change the Call Ignore setting to either Call Ignore Local or Call Ignore Network When you are on active call and you receive an incoming call do not press the Goodbye fixed key to ignore an incoming call Pressing the Goodbye fixed key causes the current call to disconnect Press the Ignore Context sensitive soft key to ignore the incoming call To ignore an incoming call To terminate an incoming call alert and ignore the incoming call do one of the Ignore following Lo Press the Ignore Context sensitive soft key to terminate the an incoming call or oe Goodiye Press the Goodbye fixed key when not on an active call The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an IM You can access the Address Book while on a call and start a new call from the highlighted contact You can use the Address Book to do the following e Viewing the Address Book on page 101 e Initiating a call from the Address Book on page 102 e Adding a contact to your Address Book on page 103 e Copying information to the Address Book on page 109 e Searching for a contact in the Address B
125. ture in general When this exception occurs the IM goes directly to the IM Inbox and the blue LED activates Instant Messaging IM Figure 20 Instant Message pop up NORTEL chad gt lt New IM 2 08 29 8 00am From Robert Smith Hi are we still on for the meeting at 4pm View Prev Next Exit When an IM pop up appears you can do the following Press the View Context sensitive soft key to view the complete details of the IM Press the Prev Context sensitive soft key to skip to a previous IM if applicable Press the Next Context sensitive soft key to skip to the next IM if applicable Press the Exit Context sensitive soft key the Goodbye fixed key or Quit fixed key to exit the IM Popup screen and return to the idle screen when not on a call or to the In Call screen if the pop up occurred during a call Instant Messaging IM Configuring Instant Messaging pop ups To configure the IM automatic pop up feature press the Prefs Context sensitive soft key select Message Options select IM Settings select IM Display On Off from the menu and press the Change Context sensitive soft key To enable or disable automatic pop up of a new IM 1 Do one of the following On Press the On Off Context sensitive soft key to toggle between enabling IM pop ups or disabling IM pop ups Back Press the Back Context sensitive soft key to return to the previous menu Configu
126. ture key 172 Viewing the content of a programmed feature key 173 Removing the content from a programmed feature key 174 Using Call Forward 00 0c eee 175 Setting the phone to Do Not Disturb 179 Setting a Presence state auitaedd annaa 180 Changing the Presence state n n nananana 180 Adding a new Presence state message 182 Configuring Privacy settings s susana eaaa 183 Incoming call privacy 00 c eee naana 183 Outgoing call privacy 0 000 e eee eee 185 Multiple Appearance Directory Number 186 Advance system features 22000 eee eee eee 188 Viewing the Phone Information 188 System features 0 c cece 188 Checking for updates 000 eee eee 189 Switching the Proxy 0000 0c eee eee eee 189 Resetting the phone 00 ee eee eee 192 Erasing user data 00 ccc eee eee 192 Network menu 0 ce eae 197 Visual indicators 0 00 eee eee eee 198 Display screen iconS 000 c eee eee ee 198 Visual Alerter Message Waiting Indicators 200 Terms you should know 00000 ee ee eee eeeee 201 Regulatory and safety information 207 OMG eere e a ice E ath baeiie iach aba 210 DenAn regulatory notice for Japan 00005 210 About the Nortel IP Phone 1140E About the Nortel IP P
127. tworks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Nortel Networks is under license Other trademarks and trade names are those of their respective owners Publication Number NN43113 101 Document Release Standard 02 03 Date 17 July 2007 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N RTE L www nortel com
128. u Next to view the Inbox double click on the word Inbox in the menu list You can double click on a name in the Inbox list to initiate a call or left click the item to highlight the name and continue to interact with the menu item To access the Network menu right click anywhere on the LCD screen of your IP Phone 1140E About the Nortel IP Phone 1140E Available IP Phone 1140E call features The IP Phone 1140E is designed to be supported by a number of different call servers The specific call server the IP Phone 1140E is connected to determines whether certain features are available to your phone Call features must be assigned to your telephone and supported by call server software Note 1 Not all feature are available To determine which features are available or to activate features contact your system administrator or service provider Note 2 Not all service providers support the entry of a SIP address to initiate a call for example jim companya com Some service providers require that you enter a Directory Number DN to initiate a call for example 555 5555 Contact your system administrator to determine whether your call server supports SIP address dialing Security features To use the IP Phone 1140E you must have a login and password assigned to your phone This security ensures that when you log out no calls can be made from the phone Also when you are logged out of the phone features such as Address Book Instan
129. ugh and highlight the Call Decline Reason to edit Edit 2 Press the Edit Context sensitive soft key to edit the selected Call Decline Reason abc 3 Press the abc 123 Context sensitive soft key to toggle between alphabetic and numeric characters AA 4 Use the dialpad to edit the Call Decline adp Reason a aa Receiving a call 5 Choose one of the following Save Back Press the Save Context sensitive or soft key to confirm the changes or press the Back Context sensitive soft key to return to the previous menu without editing the Call Decline Reason Receiving a call Ignoring an incoming call You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the Ignore Context sensitive soft key or by pressing the Goodbye fixed key The caller continues to hear the ringing tone but is unaware that you are ignoring the call If voice mail is configured then the calling party will be redirected to voice mail You can set the Call Ignore feature to either Local or Network When Call Ignore is set to Local only that IP Phone is affected and will stop ringing when you press the Ignore Context sensitive soft key When Call Ignore is set to Network and you press the Ignore Context sensitive soft key the phone will stop ringing and a message will be sent to the network indicating that you are busy at all SIP IP Phones you are logged into and the server should s
130. uickly See Your IP Phone 1140E is equipped with a wireless audio gateway system to support Bluetooth wireless technology enabled headsets Double press the Headset key to open the Bluetooth Setup dialog box or press the Prefs Context sensitive soft key select Audio and select Bluetooth Setup from the menu on page 68 Note The Headset LED indicator on the Headset key lights to indicate that the headset is in use Press the Goodbye Release key to terminate an active call For multiple calls the Goodbye Release key ends the highlighted call Use the Goodbye Release to close menu navigation or cancel user tasks When you receive a voice message the red Visual Alerter Message Waiting Indicator lights Also when the ringer sounds this indicator flashes When you receive an instant message IM the blue Visual Alerter Feature Status Indicator lights About the Nortel IP Phone 1140E Press the Copy key to copy contact a Coy information from one source such as the Address Book to a destination such as a feature key 5 Press the Services key to access the D Services fo lowing features 1 Search 2 Do Not Disturb 3 Call Forward 4 Presence 5 Retrieve Parked Call Not available for all call servers 6 System Note The Serves Context sensitive soft key accesses the same menu Press the Services key twice quickly to access the Network menu Press the Quit key to cancel a current on
131. ve soft key to designate the new entry as a friend or not The IP Phone 1140E saves the entry to the Address book and returns you to the Inbox screen Press the Prev Context sensitive soft key to move to the previous caller on the Call Inbox list and return to the Inbox Press the Next Context sensitive soft key to move to the next caller on the Call Inbox list and return to the Inbox Press the Back Context sensitive soft key to return to the Inbox Managing missed calls When you do not answer incoming calls the number of new calls you have appears on the IP Phone 1140E LCD screen For example if you miss three calls the following message appears 3 new calls To view the new missed calls press the View Context sensitive soft key select Inbox from the menu and press the Missed Context sensitive soft key Note When you view a missed call in your Call Inbox the new call message no longer appears on the LCD screen The new calls are stored as missed calls To view missed calls 1 Press the Up Down navigation key to highlight a call from the list of missed C p calls 2 Doone of the following To view the details of the missed call poma press the View Context sensitive soft key Note You manage the missed call the same as any call that is in your Call Inbox See Viewing the details of a call in the Call Inbox on page 120 and Initiating a call from the Call Inbox on page 122 A
132. w Context sensitive soft key to 2 3 4 5 access the following menu items 1 Friends a list of friends Address Book personal directory Inbox a list of received phone calls Outbox a list of dialed phone calls Phone Information information about the hardware and software of the IP Phone 1140E About the Nortel IP Phone 1140E S Press the Serves Context sensitive soft key FINES to access the following features 1 Search use to search in the local directory personal Address Book and the global directory network Address Book for names and phone numbers 2 Do Not Disturb use to block all incoming calls 3 Call Forward use to forward an incoming call to an alternate destination 4 Presence use to set your own presence state to display to other users 5 Retrieve Parked Call use to retrieve a parked call from the server Not available for all call servers 6 System for the advanced user to access uncommon tasks with the exception of the login and logout tasks The following items are accessed Login Logout Check for Updates Switch Proxy Reset Phone Erase User Data Press the Msgs Context sensitive soft key to Msgs access the following feature 1 Voice Mail use to call voice mail number 2 Instant Messaging use to access the Instant Messaging Inbox Outbox About the Nortel IP Phone 1140E Press the Prefs
133. x number you enter e 1st Character Search Performs a search based on the first character you enter Name Search Performs a search based on the name you enter To set the method the IP Phone 1140E uses to perform a search press the Prefs Context sensitive soft key select Misc Options highlight Search Method from the menu and press the Change Context sensitive soft key The Address Book To change the search method 1 Press the Up Down navigation key to x highlight the Search Method you want to q fac D use as the default when you search for a contact 1 Index Search 2 1st Character Search 3 Name Search Select 2 Press the Select Context sensitive soft key to select a search method and return to the previous menu Using the Search feature in the Address Book To search for a contact while accessing your personal Address Book use the dialpad to enter the search information For example e Index Search To search for a contact using the Index Search method enter the index number When entering an index number larger that 9 you must enter the next digit quickly to move to that item on the list For example if the address you need is item 28 on the list you must enter the digit 8 quickly after entering the digit 2 e st Character Search To search for a contact whose name begins with the letter d using the press the d 3 key on the dialpad The first ent
134. y Date Time display The IP Phone 1140E shows the current date and time when the telephone is in an idle state Directory Number DN A telephone number you enter to initiate a call For example 555 555 5555 Domain The Internet Protocol address the IP Phone connects to when you login Do Not Disturb A feature you activate to block all incoming calls Terms you should know Enter key The center key of the Navigation Cluster key used to select menu items and to confirm changes The Enter key duplicates the function of the Context sensitive soft keys Select and Set Feature Status Indicator An LCD or an LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys of the IP phone that have a specific function Goodbye key A fixed key used to end an active call or exit an active menu Handsfree key A fixed key used to activate Handsfree Hold key A fixed key used to place an active call on hold IM Instant Message You use IMs to send a text message to a specific user The user must be logged in to receive the IM Indicator An LCD or an LED that indicates the status of a feature by the flash blink steady on or off Multiple Appearance Directory Number MADN When multiple phones are configured with a MADN Single Call Appearance SCA they appear as a single Directory Number DN Terms you should know
135. y to keep existing configurations and return to the Preferences menu To turn off Ends Dialing press the Prefs Context sensitive soft key select Misc Options highlight Ends Dialing and press the Change Context sensitive soft key To turn off Ends Dialing Press the Off Context sensitive soft key to turn off Ends Dialing Off Back or or Press the Back Context sensitive soft key to keep existing configurations and return to the Preferences menu Entering text Setting the dialpad to alphanumeric dialing You can set the dialpad of the IP Phone 1140E to alphanumeric as the default This eliminates the need to press the abc 123 Context sensitive soft key when entering text The abc 123 Context sensitive soft key can still toggle between alphabetic and numeric input but alphabetic is the default To set the dialpad to alphanumeric as the default press the Prefs Context sensitive soft key select Misc Options highlight Alpha Dialing and press the Change Context sensitive soft key To set alpha dialing Choose one of the following On Back Press the On Context sensitive soft key to turn on alphanumeric dialing or Press the Back Context sensitive soft key to keep existing configurations and return to the Preferences menu To turn off alpha dialing and set numeric as the default press the Prefs Context sensitive soft key select Misc Options highlight Al

SIP Firmware Release 1.1 for IP Phone 1140E User Guide

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