USER GUIDE
Contents
1. 2 2 3 Void NB You can only void transactions that are still in the device memory and has not been sent to the bank Press MENU F1 and select VOID ENTER RECEIPT NUMBER The terminal shows the number of the latest receipt as default Press Enter to accept it or enter another receipt number and press Enter PLEASE INSERT SWIPE CARD Insert the card in the reader or swipe the card The terminal prints the receipts The first receipt is for the merchant the second one is for the customer If necessary ask the customer to sign the receipt TRANSACTION NOT FOUND If you see this text you have either entered the receipt number incorrectly or the transaction is no longer in the terminal memory 2 2 4 Manual entry Press MENU F1 and select MANUAL ENTRY ENTER CARD NUMBER Enter the card number and press Enter ENTER EXPIRY DATE MMYY Enter the expiry date of the card and press Enter DEBIT CREDIT Select the payment method ENTER AMOUNT Enter the amount in euros including cents and press Enter DIAL YES NO If you want the terminal to verify the transaction select YES Manually entered transactions must always be verified If you bypass the verification the terminal will ask you to enter a verification code Call the verification centre type in the number they give you and press Enter You can also bypass this procedure by entering 9999 In this case the responsibility lies with your company The terminal prints the receip2. 2 3 REPORTS AND BATCH SENDING 2 3 1 Batch report Press MENU and Enter Select PRINT BATCH The terminal prints a report on the day s transactions classified by card type Please note that the terminal automatically clears this report when the batch has been successfully sent to the bank 2 3 2 Monthly report The monthly report can also be used for example as a shift report The terminal keeps adding transactions to the report until it is reset You must always print the report before resetting it To print a monthly report Press MENU and Enter Select MONTHLY REPORT Choose MONTHLY REPORT again The terminal prints a report itemized by card To reset the monthly report Press MENU and Enter Select MONTHLY REPORT Select RESET REPORT The terminal resets the report 11 2 DAILY USE 2 DAILY USE 2 3 3 Batch sending 2 3 5 Report explanations The terminal sends the batch automatically provided that a transmission time has been specified in its settings The batch can also be sent manually if for example the Example of a batch report and the items printed on it automatic sending fails NB The automatic batch sending does not work if the terminal is switched off Press MENU and Enter Choose SEND BATCH The terminal prints a batch report and sets up a connection to the bank Then the terminal sends the batch and retrieves the AID and BIN tables EMV keys and the blacklist If the batch was se
3. for the customer If the transaction has been confirmed with a PIN code the customer need not sign the receipt The terminal reminds the salesperson to check the identity of anyone whose receipt total exceeds 50 00 depending on card type Press Enter and check the customer s identity On the receipt write the last four digits of the customer s identity number and indicate how you checked the identity 2 2 7 Cashback Cashback refers to transactions where you withdraw money simultaneously as you pay for purchases Press MENU F1 and select Cashback Purchase amount Enter the total amount of the purchases Press Enter Cashback amount Enter the cashback amount Press Enter Insert the card The customer inserts a chip card into the reader Enter PIN The customer enters a PIN code and presses Enter PIN code and presses Enter 2 DAILY USE The payment terminal verifies the transactions and prints out receipts Check the customer s identity Both receipts must be signed by the customer and the salesperson Cashback transactions are indicated on a separate line in the payment terminal s batch report with the Cashback amount on a line of its own The purchase amount is found at the Debit or Credit purchases depending on the method of payment NB A cashback transaction is allowed only in connection with purchases and it must be made with a chip card and confirmed with a PIN The transaction must always be verified
4. LAN POWER PAPER COVER RELEASE KEY LED DISPLAY SWIPE READER POWER F A SIM card is ready installed in Sonera Payment BUTTON SIM Terminals but not in the replacement devices If you take PRIVACY KEY PAD a replacement device into use remove the SIM card from SHIELD the payment terminal and insert it into the replacement CHIP READER device Unscrew the cover on the bottom of the terminal Place the SIM card in the SIM card holder which is located crosswise in the terminal and slide the locking mechanism in place Screw the cover back on NB The SIM card must NOT be used in any other devices than Sonera Payment Terminals 1 GETTING STARTED 2 DAILY USE 1 4 Testing the connection 2 1 1 Changing the paper roll When the terminal is been switched on for the first time a text appears on the screen The terminal uses thermal paper Width of the paper roll 58 mm diameter 50 mm You can order the BLACKLIST MISSING paper rolls from us See contact information on UPDATE THE BLACKLIST section 9 YES ENTER NO CANCEL e Press the paper cover release button to unlock Press the Enter button The terminal sets up a connection to the bank The word the cover of the paper compartment CONNECTING is displayed on the screen If the connection is successfully set up e Place the paper roll in the compartment Make the word CONNECTED appears on the screen The terminal retrieves the payment sure that the paper feeds from the underside of t
5. PAX S80 terminal Some of the settings are explained in greater detail further below section number given in brackets Press FUNC and Enter Select SETTINGS Batch time of the terminal Cashier number of the terminal DHCP FIXED IP BATCH TIME 3 3 CASHIER NUMBER 3 4 TCP IP PARAMETERS 3 5 CALL TYPE 3 6 AUTO LAN GPRS LANGUAGE FINNISH SWEDISH ENGLISH EXTRA AMOUNT 5 3 Settings of the Extra Tip function CASH RECEIPT 5 1 YES NO POWER OPTIONS NOT IN USE AUTH MANDATORY 5 5 YES NO TIME SETTINGS 3 8 Time and date VAT 5 4 YES NO PREAUTHORIZATION 5 6 YES NO MULTICASHIER VER 5 8 YES NO SOUND 5 9 ON OFF 3 2 Printing the parameters Press FUNC and Enter Select PRINT PARAMETERS F2 Select PARAMETERS F2 The terminal prints a list of parameters with the settings of the terminal You should keep the printed list for later use 19 20 3 3 Batch time The terminal will send the batch automatically if you set a certain time to its settings The terminal needs to be on during that time We recommend that you set the time after your closing time You should avoid even hours If you do not want to use the automatic batch sending set the time to be 9999 Note that you need to send the batch by your self Go to the Edit menu selection BATCH TIME Enter here the batch time you want to use and press Enter E g 0315 3 4 Cashier number If you use more than one terminal it is important to s
6. a l l repair shop do as follows TERMINAL DOES NOT READ The reader may be stuck Switch the terminal off GARDE and on and try again The reader may also be dirty 1 Send the batch to the bank see 2 3 3 Batch sending Clean it and try again 2 Pack the terminal so that it is well protected during the transport POWER IS OFF Check the cables and switch the terminal on by 3 Enclose a note explaining what the suspected fault is and whether there are any pressing the power key payment transactions in the terminal memory and also give your contact details 4 You need not send any cables with the terminal unless you want them to be checked as well 5 Send the terminal to the repair shop by post The postage is always paid by the sender Sonera Payment Terminal equipment is maintained by Point Transaction Systems Oy Repair shop address Point Transaction Systems Oy Huolto Vanha Nurmijarventie 62 D 01670 Vantaa 30 31 8 TECHNICAL DATA 9 USEFUL CONTACT INFORMATION Processor 32 bit ARM9 Sonera Corporate Customer Service Memory 8MB FLASH 16MB SDRAM dial 2 0200 18818 Display 128x64 pixel LCD display with LED backlight Mon Fri 8 00am 4 30pm Keypad 10 numerical keys with letters 8 function keys 4 display selection keys and 1 on off key Sonera s Technical Customer Service 0206 90801 Reader Magnetic stripe 3 tracks 2 way Chip cards EMV compatible e technical problems dial 2 SAM card slots 3 15078106 Connection
7. the transaction was declined will be printed on the receipt Transactions are 129 Suspected abuse declined on the basis of notifications given by the bank or Credit Card Company 200 299 Declined card removal needed 000 to 009 are codes of acceptance 200 Declined 000 Accepted 201 Card expired 001 Check 10 202 Suspected card counterfeit 002 Accepted for a partial amount 203 Cashier contact the recipient 003 Accepted VIP 204 Limited card 005 Accepted account type defined by the card donor 205 Cashier contact recipients security department 006 Accepted for a partial amount account type defined by the card do 206 Exceeds PIN code attempts nor 207 Special situation 007 Accepted chip update 208 Extinct card 209 Stolen card 100 199 Declined card removal not needed 210 Suspected abuse 100 Declined 300 Successful 101 Card is no longer valid 306 Unsuccessful 102 Suspected cards counterfeit 307 Unsuccessful form fault 103 Cashier call to recipient 104 Limited card 400 Declined Accepted revocation of authorization try again 105 Cashier call to the recipients security department 106 Exceeds PIN code attempts 107 Cashier call to the card donor 108 Cashier check the card donors special terms do a manual authori zation 109 False payment recipients identifier 110 False amount 111 False card number 112 PIN code required 113 Commission not accepted 114 False account type 115 Required action not supported 116 Not ac
8. 1 SOU A roz 21 4 DOWNLOADS 4 1 Downloading the parameters sss eee ee ee eee ee Kee 22 4 2 Downloading the Certificate sss sese eee eee 22 5 SPECIAL FUNCTIONS eR eie TTT 23 5 2 Cash withdraw coincide tea 24 53 EX Mrs aii 25 DA VAT a A alae ees ae 26 5 5 Mandatory authorization cccceeeeceeeeeee eee eee eea eee eeaeeen eee 26 5 6 PreauthOrizatiOn citada x deeb ence 26 LE INVOICE rhea A edie antec eae mead edad 27 518 Multiicas Mie T aT 27 6 ADDITIONAL FUNCTIONS 6 1 Version for multiple users ee eee e e ee 28 7 TROUBLESHOOTING 7 1 Notifications On the screen eee ee ee e ee ee KeK 29 7 2 Notifications ON the receipt eee eee ee 29 ER AO 30 74 Tei Tar Tale aies eanne dd aia eesti vet dabas 31 8 TECHNICAL DATA cocoa a iia 32 9 USEFUL CONTACT INFORMATION sss e ss e s ee eenn 33 9 1 Returning the Payment terminal eee ee ee ee eee 33 1 1 Important NB If the user fails to adhere to these instructions and the terminal is damaged the warranty on the terminal does not apply Use the terminal only in an earthed socket connected to a fuse Protect the power cord and the modem If damaged they must no longer be used The voltage of the power supply must not differ from the voltage specified for the 1 GETTING STARTED 1 GETTING STARTED 1 3 Connecting the terminal Place the terminal on a table Plug the power cord into the power cord Detach the cord shield from the bottom of the ter
9. ID ENTER AMOUNT Enter the amount in euros including cents and press Enter VAT Select the VAT percentage The terminal prints the receipts 23 5 SPECIAL FUNCTIONS 5 SPECIAL FUNCTIONS 24 5 2 Cash withdraw Cash withdraw is used when the customer wants to withdraw cash from your cash register You make a transaction with the terminal and give the customer cash Merchant gets 50 cents of the transaction E G The customer wants to withdraw 10 00 You make a transaction with sum 10 50 and give the customer 10 00 NB You are only allowed to withdraw cash with a bank card To be able to withdraw cash you must conclude an agreement with your bank Press MENU F1 Select CASH WITHDRAW ENTER AMOUNT Enter the amount in euros including cents and press Enter PLEASE INSERT OR SWIPE CARD Insert the card in the reader or swipe the card VISA BANK Select BANK ENTER PIN AND PRESS ENTER If the card is a chip card the customer enters the PIN code and presses Enter The terminal prints the receipts The first receipt is for the merchant the second one is for the customer If the transaction has been confirmed with a PIN code the customer need not sign the receipt The terminal reminds the salesperson to check the identity of anyone whose receipt total exceeds 50 00 depending on card type Press Enter and check the customer s identity On the receipt write the last four digits of the customer s ident
10. PIN code and presses Enter To skip the PIN code just press Enter This means that the merchant takes full responsibility The terminal prints the receipts The first receipt is for the merchant the second one is for the customer If the transaction has been confirmed with a PIN code the customer need not sign the receipt The terminal reminds the salesperson to check the identity of anyone whose receipt total exceeds 50 00 depending on card type Press Enter and check the customer s identity On the receipt write the last four digits of the customer s identity number and indicate how you checked the identity REMOVE CARD Remove the card from the reader Make sure that the card remains in the reader slot for the entire transaction or the operation is aborted 2 2 2 Swipe card transaction ENTER AMOUNT Enter the amount in euros including cents and press Enter PLEASE INSERT OR SWIPE CARD Swipe the card through the reader CREDIT DEBIT Select the payment method The terminal prints the receipts The first receipt is for the merchant the second one is for the customer Ask the customer to sign the receipt The terminal reminds the salesperson to check the identity of anyone whose receipt total exceeds 50 00 depending on card type Press Enter and check the customer s identity On the receipt write the last four digits of the customer s identity number and indicate how you checked the identity 2 DAILY USE
11. SPECIAL FUNCTIONS 4 1 Downloading the parameters NB You only need to download the parameters on the equipment suppliers demand Press FUNC and Enter Select DOWNLOAD Select FORM LOADPOINT Select PHONE The terminal starts to download the parameters A dash line appears on the screen and as the download proceeds it is replaced by stars The terminal will print the text SUCCESSFUL PARAMETERS DOWNLOAD on the receipt NB After the parameters have been downloaded you must set up a connection to the bank with the terminal Press MENU and Enter Select SEND BATCH 4 2 Downloading the certificate NB The certificate is already downloaded on to the terminal when you receive it Press FUNC and Enter Select DOWNLOAD Select DOWNLOAD CERTIFICATE The terminal downloads the certificate and prints out SUCCESSFUL CERTIFICATE DOWNLOAD 22 5 1 Cash receipt You can use the cash receipt when the customer pays with cash and you want to print a receipt with the terminal Cash receipts are also listed on the reports To activate the cash receipt go to the Settings menu page 19 To make a cash receipt Press MENU F1 Choose CASH RECEIPT Choose CASH RECEIPT SALE ENTER AMOUNT Enter the amount in euros including cents and press Enter VAT Enter the VAT percentage and press Enter The terminal prints the receipts To void a cash receipt sale Press MENU F1 Select CASH RECEIPT Select CASH RECEIPT VO
12. USER GUIDE Payment terminal PAX S80 USER GUIDE Payment terminal PAX S80 Sonera QU TABLE OF CONTENTS 1 GETTING STARTED LA AMPc io oia 4 1 2 Terminal Structure seedi an i iaa e a aaee 4 1 3 Connecting the terminal sees eee eee eee ee eee 5 1 4 Testing the CONNECTION sss sss sees sese esse eee eee sese eser eee reenn ee 6 2 DAILY USE 2 1 1 Changing the paper roll see 7 2 1 2 Keypad comio A A EAS 7 2 1 3 Using the Men s neriie ei A 7 2 2 TRANSACTIONS ciie aa ZC dd da idas 8 2 2 1 Chip card transactions sees eee eee 8 2 2 2 Swipe card ransaciiOn eee eee eee 8 EE 1 Tle TTT 9 2 2 4 Manual eNtY an enea a e ea aaa a 9 2 20 ROCeIpt COPY cid 10 2226 7 RETURN ci lille a 10 2 217 evis Te ab 10 2 3 REPORTS AND BATCH SENDING xxx eee ee 11 2 3 1 Batch Epoca ba 11 2 3 2 Monthly Tee Ta TT 11 2 33 Batch SendinGi ocio 12 2314 Blacklist a dis 12 2 3 5 ReportexplanatiONS oocococcccnccccnccconccnnnaninnncnnnacinnns 13 2 3 0 Issue repor Mismriia atar 14 2 3 7 Issue acknowledgeMent sese eee 15 2 4 AUTHORIZATION CODES see 16 18 3 SETTINGS 3 1 Terminal SettidQS oooooccconcccnncccncccnnnccnnaccnnnncnnncnnnancnnncnnnaninnns 19 3 2 Printing the parameters eee eee ee eee 19 3 3 Batch time iia tad iras 20 3 4 Cashier nu Derio ees 20 3 5 Fixed P addi ES Sinan capo Na L RR Read ozi 20 3 6 CONNECTION TYPO nerien R eid di 21 3 1 Language ii din 21 3 8 Changing the time and dat sss eee 2
13. be acknowledged from Point reporting or from the terminal Select ACKNOWLEDGE ISSUE F3 ISSUE ID Type in the four digit number that is next to the issue and press Enter 2 3 7 Issue acknowledgement NOT SENT CONTAINS DUPLICATES The batch has not been sent forward because it contains duplicate material Actions Contact your own bank and check the duplicates that the batch contains If the batch must be sent again it will be done by Point Please contact Point s customer service about the issue If the batch has been processed through other ways the issue can be acknowledged from Point reporting or from the terminal The terminal connects to Point reporting acknowledges the issue and displays on the screen ISSUE ACKNOWLEDGED If the acknowledgment fails the screen displays COULD NOT ACKNOWLEDGE ISSUE SENT TO BANK REPORT OVERDUE The batch has been forwarded to the NOTE Once an issue is acknowledged it cannot be in any cases receiver but the report has been delayed sent again Acknowledging an issue is always the responsibility of Actions Contact the batch receiver and confirm that the batch has been the Merchant successfully received Acknowledge the issues from Point reporting or from the terminal 14 le 2 DAILY USE 2 DAILY USE 2 4 AUTHORIZATION CODES 126 False PIN block 127 False PIN length If the transaction is declined by the authorization centre a response code indicating 128 False PIN key synchronization why
14. cepted 117 False PIN 118 Unknown card 119 Transaction is not allowed for card holder 120 Transaction is not allowed for payment terminal 121 Exceeds withdrawals floor limit 122 Security violation 123 Exceeds withdrawals time limit too often 124 Crown violation 125 Card is not yet valid 16 17 900 999 System error authorization not successful 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 930 123 0Y1 0Y3 18 False transaction Do the transaction again Form fault try again Unable to route the transaction to recipient Temporary usage brake in the card donors system No connection to the card donor Unable to route the message System error Unable to connect to the card donor Unable to connect to the card donor Card donor not available Dual transaction sending The original transaction can not be traced Control error card donors system temporarily unavailable MAC error MAC synchronization error Data transfer keys not available Encryption keys synchronization error Security program error try again Security program error no transaction Unknown message number Transaction is been processed Payment terminal error date error Unable to connect to authorization centre try again Offline accepted no authorization Offline accepted unsuccessful 3 1 Terminal settings The Settings menu items listed below are the ones that apply to the
15. erminal information AID and BIN tables EMV keys and the blacklist from the bank the roll towards the front of the device The words SENDING and RECEIVING alternate on the screen and consecutive e Pull the end of the paper out of the compartment numbers are displayed beyond the tear bar and close the paper compartment cover After this the terminal is ready for use 2 1 2 Keypad NB If you use the terminal via broadband and there are fixed IP addresses on the network please look for more information on page 19 If the connection does NOT work see section 6 TROUBLESHOOTING for further guidance 8008 You can also test the connection by pressing MENU and Enter Then choose SEND BATCH FUNC MENU ALPHA ENTER CANCEL Gaede CLEAR Guage 2 1 3 Using the menus To browse through the menus use the arrow keys To confirm your selections press Enter To go back to the previous menu press Cancel To return to the start view press Cancel repeatedly In the menus make your selections using the keys F1 to F4 When you go to the Batch menu or to the Parameters menu the terminal says Press Enter 2 DAILY USE 2 2 TRANSACTIONS 2 2 1 Chip card transactions ENTER AMOUNT Enter the amount in euros including cents and press Enter PLEASE INSERT OR SWIPE CARD Insert the card in the chip card reader slot the chip facing up CREDIT DEBIT The customer selects the payment method ENTER PIN The customer enters the
16. ifies all transactions automatically irrespective of the amount or card type Mandatory authorization is activated in the Settings menu page 19 5 6 Preauthorization Preauthorization is a function that can be used to make sure the card is valid Preauthorization is activated in the Settings menu page 19 Press MENU F1 Select PREAUTHORIZATION PLEASE INSERT OR SWIPE CARD Insert the card in the reader or swipe the card VISA BANK Select BANK ENTER AMOUNT The terminal suggests EUR 1 Press Enter ENTER PIN AND PRESS ENTER If the card is a chip card the customer enters the PIN code and presses Enter The terminal contacts the authorization centre makes a cover reservation and cancels it 26 5 7 Invoice The invoice works the same way as cash receipt The only difference is that text Invoice is printed on the receipt To issue an invoice Press MENU F1 Select INVOICE Select INVOICE ENTER AMOUNT Enter the amount in euros including cents and press Enter The terminal prints the receipts To void an invoice Press MENU F1 Select INVOICE Select VOID INVOICE ENTER AMOUNT Enter the amount in euros including cents and press Enter The terminal prints the receipts 5 8 Multi cashier When you use multi cashier the terminal asks for CASHIER NUMBER You can enter here any value from between 1 99 This is printed on the receipt You can use the multi cashier version for example in a restaurant to se
17. inal retrieves the entire blacklist database UPDATE the terminal updates the blacklist database The terminal sets up a connection to the bank and updates the blacklist The number of blacklisted items will be printed on the receipt 12 13 2 DAILY USE 2 3 6 Issue report The terminal sends all transactions forward from its memory to Point reporting From this service the batches are forwarded daily to the chosen bank or credit card company If any problems occur during the forwarding of the batches the terminal will print out information about the situations on an issue report In order to save paper the terminal will print out 20 issues at the most Here are listed all the types of issues that can be printed on the issue report and also the proper actions that will fix the problem The issue report will be printed from the terminal during a batch sending until the issues are acknowledged or fixed The term batch receiver refers to the bank or credit card company to which the batch is forwarded from Point reporting PENDING The batch is waiting to be forwarded to its receiver Actions No actions required The batch will be automatically forwarded OLD TRANSACTIONS Over 20 days old transactions have been sent to Point reporting Actions The batch can be forwarded by Point Contact Point s customer service If the transactions have already been processed through other ways the issues can be acknowledged from Point
18. ity number and indicate how you checked the identity 5 3 Extra Tip Extra is used e g in restaurants so that the customer can leave a tip for the waiter The Extra function is activated in the Settings menu page 19 Options NO Extra function not activated ONLY BEFORE The extra amount is given during the transaction ONLY AFTER Aline labelled Extra is printed on the receipt and the extra amount is entered separately in the terminal UNRESTRICTED The terminal asks for Extra during the transaction and an Extra line is also printed on the receipt NB If the customer pays with a chip card Extra can only be given during the transaction To enter extra in the terminal separately An amount has been written on the receipt on the Extra line The amount must be entered in the terminal separately during the same day Press MENU F1 Select EXTRA AMOUNT ENTER RECEIPT NUMBER The terminal shows the number of the latest receipt as default Press Enter to accept it or enter another receipt number and press Enter EXTRA Enter the amount and press Enter The terminal prints a receipt 25 5 SPECIAL FUNCTIONS 5 SPECIAL FUNCTIONS 5 4 VAT When you are making a transaction the terminal asks you for the VAT rate The vat percentage is calculated on the receipt The VAT function is activated in the Settings menu page 19 5 5 Mandatory authorization If mandatory authorization has been activated the terminal ver
19. minal Plug the necessary cords cables into the correct sockets at the back panel Put the cord shield back in its place Insert the SIM card into the device NB This is necessary only when you take a replacement device into use Switch the terminal on by pressing the on off button terminal The terminal must be firmly placed on a table It must not be placed in direct sunlight a hot temperature or in a moist or dusty place e The terminal is not waterproof The terminal must be used only indoors Do not insert any foreign objects in the reader slots or cable ports of the terminal This might seriously damage the terminal e Ifthe terminal is damaged please contact Sonera s Technical Corporate Customer Service You must not repair the terminal yourself e Only use appropriate paper in the terminal to avoid paper jams and damage to the printer Never use thinner trichloroethylene or ketone based solvents for cleaning the terminal These substances may damage the terminal s plastic or rubber parts e Never spray cleaners or other solutions directly onto the screen or keypad Instead use a cleaning cloth or the like Plug the Ethernet cable into the socket labelled LAN Plug the power cord into the socket labelled POWER TOT LAN LINE POWER RS232A PINPAD RS232B Put the black connecting piece provided with the power cord and the cord shield in their places 1 2 Terminal structure PAPER COVER
20. nt successfully the following text is printed on the report BATCH SENDING OK If there are no transactions on the terminal the text will not be printed 2 3 4 Blacklist The terminal updates the blacklist automatically when sending the batch The blacklist can also be updated manually if it is not on the terminal Press FUNC and Enter Select DOWNLOAD Select FROM HOAST Select BLACKLIST Select FULL UPDATE COMPANY LTD HELSINKI DATE 02 12 09 TIME 23 15 00 CASHIER NUMBER 001 ERA 003 0001 00001 00001 LAHETYSERARAPORTTI EUR KPL PANKKIKORTTI 10 00 1 A111001 VISA MC 20 00 B111003 YHTEENSA 20 00 BL 23 17 20 02 12 2009 BONUS T KIELTOLUETTELO 923 KPL NA P LP TOTAL CASH RECEIPT CASH PAYMENT RETURN BATCH SENDING OK MAKSUPAATEPALAUTE LAHETYSERA 00078 04 01 08 13 26 TILITYSERA 00078 03 01 08 TILI 123456789123 ISSUER NUMBER 8266199 MYYNTI OIK YHT KAIKKI YHTEENSA MYYNTI OIK Items on the report BATCH SENDING OK This text indicates that the batch was sent successfully MAKSUPAATEPALAUTE information of the previous batch sending This only comes if it has been formed at the bank It never comes on weekends and bank holidays or if the terminal has not been in use AID TABLE BIN TABLE and EMV KEYS The terminal updates this information if it can be retrieved from the bank KIELTOLUETTELO BLACKLIST This is the number of cards on the blacklist FULL the term
21. omer If the transaction has been confirmed with a PIN code the customer need not sign the receipt The terminal reminds the salesperson to check the identity of anyone whose APPLICATION LOCKED JASENLIIKENUMERO PUUTTUU SERVICE NOT ALLOWED FOR THIS CARD PRODUCT 7 2 Notifications on the receipt CONNECTION ERROR BATCH SENDING ERROR It can be unlocked by contacting the card donor or by using the card on an atm The application on the card has been locked The card holder must contact the card donor Card is not included in the terminals card selection It can not be used Card is not included in the terminals card selection It can not be used The terminal is unable to connect See section 7 3 The terminal is unable to connect See section 7 3 receipt total exceeds 50 00 depending on card type Press Enter and check the PYYTAMAANNE AINEISTOAEI Is printed on the Maksupaatepalaute section customer s identity On the receipt write the last four digits of the customer s identity OLE The bank does not have information of the previous number and indicate how you checked the identity batch sending ready This is normal after weekend or bank holiday Pats aes BAE lio as dd a TAPAHTUMATIEDOSTO Is printed on the Maksup tepalaute section SIS S P i PUUTTUU The bank does not have information of the previous batch sending ready This is normal after weekend Reports x or bank holiday Repo
22. parate servers Multi cashier has to be activated from the SETTINGS menu page 19 27 6 ADDITIONAL FUNCTIONS 7 TROUBLESHOOTING 6 1 Version for multiple users 7 1 Notifications on the screen Sonera Payment Terminal Service also includes a function for multiple users This BLACKLIST MISSING function is useful when many entrepreneurs have to use the same payment terminal or A blacklist is missing from the terminal For instructions on how to download the blacklist see 28 when payment transactions must be directed to different accounts section 2 3 4 To print the list of users USE MAG CARD The terminal cannot read the chip Use the magnetic stripe Press FUNC USE CHIP The card has an EMV chip Use the chip card Select PRINT PARAMETERS and MULTIPLE USERS reader The terminal prints a list of the terminal users The list shows their user numbers PIN LOCKED The pin code of the card in use has been locked receipt texts and member shop numbers To make a payment transaction Enter amount Enter the amount in euros including cents and press Enter PLEASE INSERT OR SWIPE CARD Insert the card in the chip card reader or swipe the magnetic stripe USER Enter the user number and press Enter DEBIT CREDIT Select the payment method ENTER PIN AND PRESS ENTER The customer enters the PIN code and presses Enter The terminal prints the receipts The first receipt is for the merchant the second one is for the cust
23. pecify the terminals by using different cashier numbers The cashier number is printed on the receipts Using the cashier number it is possible to know by which terminal the transactions have been made Go to the Edit menu selection CASHIER NUMBER Enter here the number you want to use and press Enter The number has to be three digits long e g 001 3 5 Fixed IP address If the network you use has fixed IP addresses you need to define them to the terminal settings NB Only when connecting via broadband Go to the Edit menu selection TCP IP PRAMETERS and choose FIXED IP ACTIVE IP ADDRESS IP address that the terminal uses GATEWAY Gateway address SUBNET MASK Subnet mask address DNS1 Not needed 0 0 0 0 DNS2 Not needed 0 0 0 0 NB You make the dot by pressing first 1 and then three times ALPHA button 3 6 Connection type Go to the Edit menu selection CONNECTION TYPE AUTO Terminal uses both broadband and GPRS connection TCP IP SSL Terminal uses broadband connection GPRS SSL Terminal uses GPRS connection 3 7 Language Go to the Edit menu selection CONNECTION TYPE Select the language you want to use Finnish Swedish or English 3 8 Changing the time and date Go to the Edit menu selection TIME SETTINGS Choose ADJUST CLOCK Choose the item you want to change using the F keys and change it 3 9 Sound Go to the Edit menu selection SOUND Choose on or off to set the key sound on or off 21 4 DOWNLOADS 5
24. reporting or from the terminal 2 DAILY USE ALL REJECTED The batch has been rejected by the receiver Actions Contact the batch receiver and check why the batch has been rejected If the batch needs to be sent again it will be done by Point Please contact Point s customer service If the batch has already been processed through other ways the issue can be acknowledged from Point reporting or from the terminal PARTLY REJECTED Part of the transactions that the batch contains have been rejected by the receiver Actions Contact the batch receiver and check why the batch has been partially rejected When the batch has been processed the issue can be rejected from Point reporting or from the terminal MISMATCH IN PAYMENT The batch sum does not match with the bank statement Actions Contact your bank and acknowledge the issue from Point reporting or from the terminal PAYMENT OVERDUE Payment to the bank account has been delayed Actions Contact your own bank and acknowledge the issues from Point reporting or from the terminal SENT TO BANK FAILED Sending of the batch to the receiver has failed Actions Contact the batch receiver bank credit card company and check why the sending has failed If the batch must be sent again it will be done by Point Press FUNC and Enter Please contact Point s customer service If the batch has been processed in the Select FUNC ande choose ISSUE REPORT F2 bank the issue can
25. rts are printed just like in the basic version but the batch report is printed ERROR FILE NOT EXISTENT Is printed on the Maksupaatepalaute section separately for each user The bank does not have information of the previous batch sending ready This is normal after weekend The monthly report is not available in the multiple user version or bank holiday OTAYHTEYS NEUVONTAAN Is printed on the Maksupaatepalaute section The request for the return report differs with the bank Please contact your bank 29 7 TROUBLESHOOTING 7 TROUBLESHOOTING 7 3 Other errors 7 4 Maintenance CONNECTION PROBLEM There is a problem with the connection Switch the terminal off and on and try again If this does NB If you use the terminal via GPRS take off the SIM card before not help there may be a problem with the ADSL you send it to maintenance The SIM card needs to be transferred modem Switch the modem off and on and try to the new terminal again Check whether the Internet connection is working If the connection does not work contact your broadband service provider There You must not repair the terminal yourself If you suspect or know that the terminal is may also be a problem with the SIM card or the broken or damaged contact Sonera s Technical Corporate Customer Service GPRS subscription Contact Sonera s Technical Corporate Customer Service If Sonera s Technical Corporate Customer Service asks you to take the device to
26. s Built in Ethernet and GPRS as a standard feature Printer Thermal printer speed 20 lines second Width of the paper roll 58 mm diameter 50 mm About Sonera Payment Terminal Service www sonera fi maksupaate 32 Dimensions Length 216 mm Width 95 mm Height 86 mm including shield Orders for accessories Weight 525 g onthe web www sonera fi maksupaate hallinta or e Point Transaction Systems 09 477 433 43 Authorization centres Bank cards 0100 3100 Luottokunta 09 696 4646 American Express 0800 114 646 Diners Club 0800 955 55 Banks Handelsbanken 010 444 2545 Nordea 0200 672 10 OP Pohjola Group 0100 051 51 Sampo 0600 125 25 Savings Banks Aktia Local Cooperative Banks 0100 4050 Alandsbanken 020 429 2910 9 1 Returning the Payment terminal If you stop using the Sonera Payment Terminal service the service must be cancelled in writing on the sonera fi website at the address www sonera fi yhteydenotto under Liittyma ja palvelumuutokset changes in subscriptions and services The payment terminal must be returned to the address below Point Transaction Systems Oy Laitepalautus Sonera Vanha Nurmijarventie 62 01670 Vantaa 33 Sonera Corporate Customer Service 0200 18818 mobile call charge local network charge Sonera s Technical Customer Service 0206 90801 dial 2
27. ts The first receipt is for the merchant the second one is for the customer Ask the customer to sign the receipt The terminal reminds the salesperson to check the identity of anyone whose receipt total exceeds 50 00 depending on card type Press Enter and check the customer s identity On the receipt write the last four digits of the customer s identity number and indicate how you checked the identity NOT ALLOWED The number of this card may not be entered manually 10 2 DAILY USE 2 2 5 Receipt copy Press MENU F1 and select PRINT COPY from the menu RECEIPT NUMBER The terminal shows the number of the latest receipt as default Press Enter to acceptit or enter another receipt number and press Enter The terminal prints a copy of the receipt 2 2 6 Return The RETURN function can be used at any time However you want to cancel a transaction made on the same day use the VOID function page 10 instead NB The RETURN function is NOT permitted for bankcard purchases Press MENU F1 and choose RETURN TOTAL Enter the amount in euros including cents and press Enter PLEASE INSERT OR SWIPE CARD Insert the card to the chip slot or swipe the card from the magnetic card reader CREDIT DEBIT Select the payment method ENTER PIN AND PRESS ENTER If the card is a chip card the customer enters the PIN code and presses Enter The terminal prints the receipts The first receipt is for the merchant the second one is
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