Aperio - Troubleshooting Radio Related Problems - Ruko e-shop
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1. 10 5 5 CHANGING THE RADIO CHANNELS USED BY THE APERIO SYSTEM 11 ASSA ABLOY AB Shared Technologies Title ASSA ABLOY Aperio Troubleshooting Radio Related Problems Category Type Author Document number Revision Date Page of Draen Frejd 2 Revision History Revision Date Changed by Description PA1 2012 05 09 J rgen Frejd First draft of this manual PA2 2012 05 29 J rgen Frejd Final text input PA3 2012 06 04 J rgen Frejd Updated after ist internal review A 2012 06 25 J rgen Frejd Updated to rev A after internal review 3 Introduction 3 1 Purpose This manual is intended to act as guidance for Aperio installers and support personnel when there are problems in an installation that may be related to radio disturbances or configuration of the Aperio radio 3 2 Definitions and abbreviations Expression Description PAP tool Programming Application Hub Communication hub 3 3 References 1 ST 001323 Aperio Online Mechanical Installation Guide 2 ST 001321 Aperio Online Technology Reference Manual ASSA ABLOY AB Shared Technologies Title ASSA ABLOY Aperio Troubleshooting Radio Related Problems Category Type Author Document number Revision Date Page of Frejd 4 Aperio Online and the Radio Text 4 1 The Radio Technical specification The radio in the Aperio Online has the fo2. configure your Aperio installation the first time Configuring a Aperio system does not normally require a lot of communication between the PAP USB radio stick and the Hub and lock but it still needs to work properly to ensure a correct and efficient site setup Another scenario is when maintenance is needed at an existing installation This may entail re configuring a device after device replacement firmware upgrade to support a new required feature by the customer or a firmware upgrade due the need for a bug fix ASSA ABLOY AB Shared Technologies Title ASSA ABLOY Aperio Troubleshooting Radio Related Problems Category Type Author Document number Revision Date Page of Sorgen Frejd As the PAP tool is used in this scenario the initial step to run through in terms of troubleshooting is the one using the PAP to gauge the signal strength from the PAP and the USB radio stick and the Hub This is detailed in section 5 4 2 As this scenario is the least common of the two priority should be taken to ensure proper Hub and lock communication However steps can be taken to ensure a good maintenance environment as long as it does not have an adverse effect on normal lock operation 5 4 Troubleshooting methods 5 4 1 Checking the cards that are logged in the audit trail Normally this is done already but to ensure that any offline behaviour at the door is due to poor communication please check that the credentials in the audit are ac
3. such a problem The Aperio Online Mechanical installation guide ref 1 details all aspects of Hub and lock placement such as distances between Hub and lock the placement of the Hub in context of the lock position type of Hub use and the effects of a Hub accessory such as an external antenna By reviewing this guide based on the installation question you may see that the Hub is not in a good position either in terms of angle position or distance You may also see that depending on the options at hand changing to a different Hub might resolve the problem ASSA ABLOY AB Shared Technologies Title ASSA ABLOY Aperio Troubleshooting Radio Related Problems Category Type Author Document number Revision Date Page of 5 4 8 Wi Fi channels versus IEEE 802 15 4 channels As mentioned in previous sections the channel numbering in Wi Fi is different from the IEEE 802 15 4 channels Below is an illustration on those differences and how the different channels by number matches up US WLAN IEEE 802 11b Channel 6 European WLAN IEEE 802 110 Channel T IEEE 802 15 4 2400 MHz PHY Channel 17 18 19 2405 2410 2415 2420 2425 2430 2435 2440 2445 2450 2 2465 2470 2475 2480 2400MHz 2483 5MHz ASSA ABLOY AB Shared Technologies Title ASSA ABLOY Aperio Troubleshooting Radio Related Problems Category Type Author Document number Revision Date Page of Freie 5 5 Changing
4. that the channels of the lock must be changed while the lock and Hub are on the same channels The Hub can always be reached from the PAP tool and the USB radio stick ASSA ABLOY AB Shared Technologies
5. the radio channels used by the Aperio system The most common solution to any problem related to radio performance is to change the channels of the Aperio system There are some aspects of channel change that you should be aware off when a channel change is performed As mentioned before it is the Aperio Hub that decides on which channel of the three that will be used This means that if the channel needs to be changed the channels must be either changed at the same time by using Configure in the PAP as shown here Aperio Programming Application JF1 File Views Scan Settings Help Communication Hub 0292BA MAC Address 00 17 7a 01 02 02 92 ba Firmware Flavor RS485 Multiple Lock Ape Firmware Version 5 0 18976 Bootloader Version 1 2 5 Radio protocol version 22 Upgrade Firmware EAC addressing mode Normal address offset Channel 16 2 430 GHz Radio channels 11 16 26 PAN ID 92BA DIP switch value 1 EAC Address DIP Switch Number of paired locks 1 Lock 013ED0 Communication Hub 0292BA If the change is not done via the Configure option you must change the address of the lock first by using Lock gt Change radio channel as shown here 2 Aperio Programming Application JF1 File Views Scan Settings Help Installation XX Communication Hub EAC A UHF Link Communication Hub 0292BA MAC Address 00 17 7a 01 02 02 92 ba Configure Firmware Flavor RS485 Multipl
6. 3 SYMPTOMS WHICH MAY BE RELATED RADIO DISTURBANCE 4 4 3 1 LOCK GOES TO OVERRIDE LOOK UNEXPECTED 4 4 3 2 THE LOCK INDICATES HUB BEING OFFLINE iii 4 4 3 3 THE HUB INDICATES LOCK BEING OFFLINE cnn rr 5 4 3 4 THE PAP TOOL RADIO PERFORMANCE 5 5 APERIO ONLINE USE CASES AND HOW TO 5 Bal GENERAL 5 5 2 SCENARIO 1 COMMUNICATION BETWEEN APERIO HUB AND LOCK UNIT 5 5 3 SCENARIO 2 COMMUNICATION BETWEEN PAP TOOL AND APERIO HUB AND LOCK UNIT 5 5 4 TROUBLESHOOTING METHODS nn nr rr rr 6 5 4 1 CHECKING THE CARDS THAT ARE LOGGED IN THE AUDIT TRAIL 6 5 4 2 CHECKING SIGNAL STRENGTH FROM LOCK TO HUB USING THE PAP AND 5 a aaa 6 5 4 3 CHECKING CHANNELS IN A WI FI SURROUNDING 6 5 4 4 CHECKING THE 2 4 GHZ BAND FOR POSSIBLE CONFLICTING WI FI ACTIVITIES USING THE INSSIDER APPLICATION rr 7 5 4 5 CHECKING THE 2 4 GHZ BAND FOR POSSIBLE CONFLICTING DEVICES USING THE WI SPY a seaneebanye 8 5 4 6 CHECK THE STATUS OF THE HARDWARE 9 5 4 7 VERIFY THE MECHANICAL INSTALLATION OF THE LOCK AND HUB 9 5 4 8 WI FI CHANNELS VERSUS IEEE 802 15 4 CHANNELS
7. Title ASSA ABLOY Aperio Troubleshooting Radio Related Problems Category Type Author Document number Revision Date Page of ASSA ABLOY Aperio Troubleshooting Radio Related Problems ASSA ABLOY AB Shared Technologies Title ASSA ABLOY Aperio Troubleshooting Radio Related Problems Category Type Author Document number Revision Date Page of Frejd 1 Table of Contents 1 TABLE OF 2 2 REVISION HISTORY 3 3 1 PURPOSE ura ralla 3 3 2 DEFINITIONS AND ABBREVIATIONS 3 3 3 REFERENCES siii A a a ais 3 4 APERIO ONLINE AND THE RADIO 4 4 1 THE APERIO RADIO TECHNICAL SPECIFICATION coconnnonnnananananananananananananananananananananasa 4 4 2 HOW THE RADIO AND CHANNELS WORK IN APERIO ONLINE cccoccccnnnnnananananananananananananana 4 4
8. al retailer or purchase online at http www metageek net products wi spy Compared to the free inSSIDer application the Wi Spy tool does not only target Wi Fi networks but other devices as well It also has the benefit that it can show the correct channel numbering To use the application install it as per instructions and start the application When it is up and running it will start a scan immediately Go to the View Menu and select Show Zigbee Channels This will show the channel numbering in the same way as the Aperio system uses them It will present a few different graphical representation of the 2 4 GHz band that will look something like this There are three different views The top one shows a spectrum view of the band over time The view in the middle shows the topographical view with the amplitude over the different channels accumulated over the entire measurement This is good view to show which channels that are either highly used which is shown with a more intense yellow to ASSA ABLOY AB Shared Technologies Title ASSA ABLOY Aperio Troubleshooting Radio Related Problems Category Type Author Document number Revision Date Page of Sorgen Frejd red colour as shown with the red markings It also shows the max amplitude across the band as shown in the blue markings The bottom graph shows the runtime samples as well as the maximum and average amplitude levels This view can be usefu
9. e Lock Lock 013ED0 LI Retrieve lock system information Communication Hub 0292BA Get Event Log Upgrade Firmware Get A Change radio channels SW Change physical location name Unpair Lock 013ED0 from Communication Hub 0292BA Number of paired locks 1 Lock 013ED0 MAC Address 00 17 7a 01 02 01 3e d0 0x100a ASSA ABLOY AB Shared Technologies Title ASSA ABLOY Aperio Troubleshooting Radio Related Problems Category Type Author Document number Revision Date Page of Then as the last step you will need to change the channels for the Hub as shown here Aperio Programming Application JF1 File Views Scan Settings Help Installation gt lt Communication Hub Communication Hub 0292BA MAC Address 00 17 7a 01 02 02 92 ba Firmware Flavor RS485 Multiple Lock Ape Lock 013 00 Firmware Version 5 0 18976 Communication Hub 0292BA Pair with lock 1 2 5 sion 22 Configure Upgrade Firmware Retrieve hub system information Normal address offset de Cine a 16 2 430 GHz Change EAC Address 11 16 26 928A 1 Switch to Customer Mode Change physical location name DIP Switch Number of paired locks 1 Lock 013 00 MAC Address 00 17 7a 01 02 01 3e d0 Assigned Address 0x100a EAC Address 1 The reason for this order 15 that all communication during configuration the PAP goes through the Aperio Hub This means
10. l in respect to the average view where the low amplitude channels can be found to be more suitable for channel selection as opposed to others As the channels numbering is different between Wi Fi and IEEE 802 15 4 are different please refer to section 5 4 8 for the translation If a better set of channels is found please refer to section 5 5 for instructions on how to change the channels in an Aperio system 5 4 6 Check the status of the hardware If you detect poor radio performance there is the off chance the hardware is damaged thus causing the poor radio performance To check if that is the case try to replace the Hub and lock in two different steps to see if the situation improves If you do this ensure that you note the current settings of channels security mode etc in the existing setup so that can be re configured in the replaced units Please refer to the Aperio Online Reference Manual ref 2 for details on re configuring your devices If replacing the existing devices does not help check the mechanical installation as described in ref 2 This should tell you if you current installation is as per recommendation but also if a different Hub or Hub accessory can be used to improve the situation 5 4 7 Verify the mechanical installation of the lock and Hub If a radio disturbance problem is detected the mechanical installation of the Hub lock combination can both be the root of the problem but also the way forward in resolving
11. llowing specifications and functions e UHF communication on the 2 4 GHz band e Protocol based on the IEEE 802 15 4 UHF interface standard e All UHF communication is encrypted via AES 128 bit encryption e Is configurable to use any of the maximum 3 channels during operation e Channels be chosen between 11 and 26 and 11 and 25 US 4 2 How the radio and channels work in Aperio Online In the Aperio system the Hub and the lock 15 normally configured to use 3 different channels The default channels are 11 16 and 26 and 11 16 25 in the US These channels can be changed if needed to improve the radio performance The channel that 15 actually used will change during normal operation if the Hub finds that the performance on the current channel is not good enough If that happens the Hub will initiate the channel change procedure with the lock NOTE it is only the Hub that will initiate a channel change This means that any change to the channels using the PAP tool must be done simultaneously to the Hub and lock or first to the lock and then the Hub to ensure that the connection to the lock 15 not lost 4 3 Symptoms which may be related radio disturbance The following section describes a few different symptoms which may indicate issues with the radio performance and the configuration that needs to be addressed Note that depending on the underlying issue the problem may come and go typically within and outside office hours Therefo
12. n with the red arrows What is of interest now is to try to check channel overlap and possibly better channels to use As you can see there are gaps in the overall 2 4 GHz band as shown with green arrows This could be better choices for channels As the channels numbering is different between Wi Fi and IEEE 802 15 4 are different please refer to section 5 4 8 for the translation If a better set of channels is found please refer to section 5 5 for instructions on how to change the channels in an Aperio system ASSA ABLOY AB Shared Technologies Title ASSA ABLOY Aperio Troubleshooting Radio Related Problems Category Type Author Document number Revision Date Page of Sorgen Frejd 5 4 5 Checking the 2 4 GHz band for possible conflicting devices using the Wi Spy tool As stated in 4 1 the Aperio system operates in the same radio band as the majority of Wi Fi networks In addition to Wi Fi there may be other devices operating on the same band which may cause interference that could be a cause of the problem If disturbances on the 2 4 GHz band could be a cause of the problem a suggestion is to use the Wi Spy tool and application to scan the 2 4 GHz band for other device in operation The Wi Spy tool comes with a dedicated 2 4 GHz USB radio dongle and an application It is supplied by Crownhill Associates There are a few different packages to use from but a usable package can be purchased for around 175 Euro Please find you loc
13. of the problem If your installation has a lot of Wi Fi installed it is worth getting hold of the channel setup for those Wi Fi networks With that information it is possible to check if there are any obvious overlaps in channels between the Wi Fi channels and the Aperio channels used on the common 2 4 GHz radio band ASSA ABLOY AB Shared Technologies Title Aperio Troubleshooting Radio Related Problems Category Type Author Document number Revision Date Page of Note that the channels used are different between Wi Fi and Aperio Please refer to section 5 4 8 for details of those differences 5 4 4 Checking the 2 4 GHz band for possible conflicting Wi Fi activities using the inSSIDer application As stated in 4 1 the Aperio system operates in the same radio band as the majority of Wi Fi networks If problems in radio performance are detected Wi Fi interference could be a cause of the problem If your installation has a lot of Wi Fi installed a suggestion is to use the inSSIDer application to scan for the channel setup and signal levels of those Wi Fi networks The insider application uses your laptops built in Wireless network adapter to scan the surroundings The application comes in a free version that can be downloaded at To use the application download it and install it as per instructions Then start the application When it is up and running it will start a scan immediately Click on the 2 4 GHz channels tab in the bott
14. om view It will present a graphical representation of the Wi Fi networks that will look something like this 5510 2 1 x Start GPS Intel R Centrino R Advanced N 6200 AGN ces Address EST S EE Securty E Network Tipe Frase E 1 PA 00 15 77 F0 20 10 HotelLinde Allied Telesis WPA2 Personal 54 Infrastructure 00 15 07 00 16 15 0 000000 0 000000 00 15 F FO HotelLinde zi 6 Allied Telesis WPA2 Personal Infrastructure 00 15 07 00 16 15 0 000000 0 000000 00 15 77 EF F5 90 HotelLinde 7 A elesis WPA2 Personal 5 Infrastructure 00 15 07 00 16 15 0 000000 0 000000 PA 00 15 77 F0 1C 90 HotelLinde WPA2 Personal Infrastructure 0 7 00 16 15 0 000000 0 000000 HotelLinde Infrastructure 0 00 16 15 0 000000 0 000000 Infrastructure 00 16 15 0 000000 0 000000 Infrastructure 0 7 00 16 15 0 000000 Intemational Inc Infrastructure 7 00 16 15 0 000000 REER an elkin Intemational Inc ni Infrastructure 0 15 07 00 16 15 0 000000 Intemational Inc 7 00 16 06 0 000000 VM GmbH WPA2 Perso x rastructure 00 7 00 16 15 0 000000 Arcadyan Technology WPA2 Personal Infrastructure 00 15 16 00 16 12 0 000000 6 gt As the picture shows in this example there are a number of different Wi Fi networks in this particular surrounding The signal strength varies in between them as shown with the blue markings You can also see the channels used by those networks as show
15. or communication between the lock and the Hub 4 3 4 The PAP tool radio performance indication When the PAP tools has performed a scan it will in the installation view show a colour coding on the measured signal strength between the USB radio and the Hub it communicates with The colours are green for good signal strength yellow for medium signal strength and red for poor signal strength If the indication is red or yellow when standing close to the door this may be an indication of poor communication between the lock and the Hub 5 Aperio Online Use Cases and how to troubleshoot 5 1 This section will describe different user scenarios and how to troubleshoot them to get around the suspected problem 5 2 Scenario 1 Communication between Aperio Hub and lock unit This is the most common use case where it is important that the installation works correctly to ensure that the lock is online with the Hub and EAC system at all times As described in 4 3 there are a number of ways to detect that the radio link is not fully operational between the Aperio Hub and lock Below are a few steps that can be taken to troubleshoot and resolve the problem 5 3 Scenario 2 Communication between PAP tool and Aperio Hub and lock unit The other use case apart from normal Hub to lock communication is when you use the PAP tool and the USB radio stick for configuration and maintenance operations The most common scenario here is when you
16. re any actions taken to troubleshoot may need to be done at certain times or over a period of time if possible to catch the time when the problem occurs 4 3 1 Lock goes to override look unexpected If the lock has problems communicating with the Hub on any of the configured channels it will assume that the Hub is offline In that case the credentials shown will be matched with the local override list in the lock If this happens when not expected e when the Hub is known to be offline this is an indication of poor communication between the lock and the Hub 4 3 2 The lock indicates Hub being offline If a credential is shown to the lock and it finds the Hub to be offline the LEDs on the lock will indicate this by 3 red blinks If this happens when not expected e when the Hub is known to be offline this may be an indication of poor communication between the lock and the Hub ASSA ABLOY AB Shared Technologies Title ASSA ABLOY Aperio Troubleshooting Radio Related Problems Category Type Author Document number Revision Date Page of Sergen Frejd 4 3 3 The Hub indicates lock being offline The Hub will scan the locks at a configured interval If it does not get a response within the specified status message interval it will indicate that the lock is offline by one red blink at constant interval If this happens when not expected e when the Hub or the lock is known to be offline this may be an indication of po
17. tually configured at the EAC as access granted cards If there are denied cards that are intended to be EAC granted please change the EAC configuration 5 4 2 Checking signal strength from lock to Hub using the PAP and USB radio stick There are today as of the Aperio 2 6 release limitations to how much the signal strength between the lock and the Hub can be measured One way of doing this is to use the PAP tool and the USB radio stick This can be done with the following steps 1 Position a laptop with the PAP tool and USB radio stick as close to the door as possible Start the PAP tool and open the installation in question Locate the Hub in question and select show details 4 Press F5 a number of times and note the colour of the UHF link indication in the installation view If the colour is red yellow or going in between red and yellow you may be having problems with the communication between the lock in the door and the Hub in its current configuration or position As to addressing this problem run through the following steps in order 1 Try different channels as described in 5 5 2 Try a different set of hardware as is detailed in 5 4 6 3 Check the installation part as described in 5 4 7 5 4 3 Checking channels in a Wi Fi surrounding As stated in 4 1 the Aperio system operates in the same radio band as the majority of Wi Fi networks If problems in radio performance are detected Wi Fi interference could be a cause
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