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Avaya 2 User's Manual

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1. For more information visit www wildpackets com or contact Mandana Javaheri 925 937 3200 mandana wildpackets com Offers OmniPeek Voice 36 Compliant with Avaya Communication Manager Avaya Infrastructure and Avaya IP Telephones OmniPeek is a distributed enterprise platform for network analysis and monitoring It is multi topology and also offers Voice over IP VoIP analysis from single or multiple consoles connected to distributed engines or used for local analysis of 10 100 WAN Gigabit and wireless This allows the network engineer to speed trouble ticket resolution of converged Avaya networks OmniPeek is the software console for the OmniAnalysis platform a solution that helps businesses rapidly analyze and troubleshoot all enterprise networks centrally regardless of topology The OmniAnalysis Platform enables businesses to Reduce costs associated with network services downtime and service degradation gt Reduce IT labor costs gt Increase end user productivity gt Increase ROI on existing networks and applications gt Increase IT efficiency and responsiveness Solution Category gt Infrastructure gt Infrastructure Management p gt IP Telephony gt Quality Monitoring Management Primary Industries Served gt Finance gt Insurance Member Presence gt NA Avaya Contact Matthew Parker 732 852 3664 mparker avaya com To deploy and maintain a successful VoIP implementatio
2. 978 589 0352 dgordon juniper net Primary Industries Served gt Banking gt Finance Offers gt Government Federal State amp Local Enterprise Routing gt Insurance Juniper s Services Routers deliver the advanced Manufacturing JUNOS modular operating system in a hardware platform that is ideal for enterprises The JUNOS software runs many functions independently to deliver high levels of security uptime and performance with reduced operations effort Juniper routers provide enterprises government organizations and research and education groups with a forward looking platform to build converged IP and IP MPLS infrastructures The modular and coherent design of the Juniper Networks JUNOS operating system is fundamentally different from legacy routing systems By running multiple functions in parallel on assigned processing resources JUNOS software delivers high stability with the flexibility to enable advanced routing QoS security and management policies with predictable performance Juniper J4350 and J6350 routers provide up to Gigabit Ethernet performance for enterprise remote branch and regional offices Member Presence gt APAC gt CALA gt EMEA gt NA Avaya Contact Dick O Hara 312 634 2443 dohara avaya com Avaya Voice Ready The Juniper J4350 and J6350 routers also form the basis for joint Integrated Branch Communications solutions offered by Avaya By embedding the Ava
3. centrally managed and automatically optimized Aruba Mobility Management System Solution Category gt Infrastructure gt Infrastructure Management gt Mobility gt Security gt Solution Architecture gt Wireless LAN gt Wireless Telephony Primary Industries Served gt Banking gt Education gt Education Higher gt Education K 12 gt Finance gt Government gt Government Federal gt Government State amp Local gt Healthcare gt Homeland Security gt Hospitality gt Insurance gt Legal gt Manufacturing gt Retail gt Telecommunications gt Transportation gt Utilities Member Presence gt APAC gt CALA gt EMEA gt NA Avaya Contact Bob Lesniak 732 852 2281 rlesniak avaya com The Aruba Mobility Management System is a network management system for managing Aruba Mobile Edge Controllers and Access Points It is user centric enabling administrators to do planning monitoring and RF coverage fault management reporting and many other functions A Communications Network Company An intelligent communications solution by Avaya and Aruba Networks A FORTUNE 100 company located in the southern United States with annual revenues in excess of 10 billion and more than 35 000 employees owns and operates a large scale nationwide communications network Among the company s core values is an emphasis on customer service and s
4. laurapowers teledex com Offers Teledex Hospitality phones 36 Compliant with Avaya SIP Enablement Services New Teledex iPhone models provide any hotel anywhere with exclusive options for deploying cutting edge VoIP solutions regardless of network infrastructure Teledex iPhone s unique dual mode architecture allows it to be deployed in both analog and SIP environments Teledex iPhone Hybrid HD6200 Series phones match a full featured analog hospitality phone with a brilliant color touchscreen allowing voice services to continue running on an existing analog voice network while utilizing an IP network to deliver interactive content and services to the brilliant 5 6 LCD Seamless integration of screen based content with voice related services enables an enhanced guest experience that is normally only achieved in a VoIP environment What further makes Teledex iPhone unique is that an existing hybrid analog IP iPhone can be converted to a pure SIP iPhone with a simple remotely Solution Category p gt IP Telephony Primary Industries Served gt Healthcare gt Hospitality Member Presence gt APAC gt CALA gt EMEA gt NA Avaya Contact Bob Lesniak 732 852 2281 rlesniak avaya com administered firmware upgrade This in place conversion can significantly reduce deployment costs when upgrading to VoIP Teledex VoIP and Hybrid hospitality phones reflect the experience of more than 20 years that
5. 989 251 0550 masurekar avaya com tions pel T amp T SingTel JV Salesforce com Salesforce com is the worldwide leader in on demand customer relationship management CRM services More companies trust proprietary customer sales and case data to salesforce com than any other CRM company in the world More than 600 000 subscribers at over 32 000 companies worldwide depend on Salesforce to manage sales marketing and customer service organizations For more information visit www salesforce com or contact Herve Danzelaud 650 653 4597 Offers Salesforce Service and Support 36 Compliant with Avaya Communication Manager Avaya IP Office Solution Avaya Interaction Center Avaya Softphone and Avaya IP Telephones Salesforce Service and Support is the customer service solution from Salesforce com Using Salesforce Service and Support customers can create a comprehensive fully integrated virtual contact center to support a wide range of customer interactions that occur through voice email and in person interactions Salesforce com s Call Center Edition seamlessly integrates Salesforce Service and Support with Avaya Communication Manager and Avaya IP Office With the combined power of CTI and the Salesforce Desktop Console salesforce com delivers unlimited productivity to telesales and customer service organizations Call Center Edition features include gt Fully integrated softphone Screen pops based on ANI
6. All these aspects of PROGNOSIS can also be customized giving users total flexibility such as the capacity to measure and track their unique service levels The ideal solution for global enterprises and large MSPs PROGNOSIS provides support personnel with a unified view across all their disparate IP telephony environments This eliminates the need to procure and maintain multiple tools and reduces the time and expense involved in training staff to use a variety of management solutions PROGNOSIS enables support personnel to Reduce trouble tickets A real time view of voice quality and service delivery status provides pre emptive insight into the critical factors that can cause problems gt Optimize resource utilization The ability to correlate configuration and resource utilization ensures the reliability and efficient use of media servers trunks and gateways Reduce operating costs Predicting the possibility of problematic network hops or over utilized channels prevents outages that have a material impact on expenses PROGNOSIS _ Quescom QuesCom is a European company founded in 1999 to provide enhanced telephony solutions focusing on fixed mobile convergence for enterprises and service providers and is a leading player in VoIP mobile convergence and telecommunications application solutions Natively ready for VoIP QuesCom solutions leverage the current telecommunication system QuesCom gateways
7. HP s Technology Services organization delivers the implementation and installation of this solution and can embed this into other HP services as part of HP s expanded desktop support In addition there is tight linkage between the Avaya Distributed Office solution and HP s Branch of the Future solutions for retail banking Contact Center Avaya and HP provide the latest call center capabilities while supporting expansion from voice only interaction to multi media communication and help ensure a smooth migration Enterprises can create a seamless fit into an IT infrastructure through the latest advances in Service Oriented Architecture SIP and presence The solution helps contact centers contribute tangible business returns through increased competitiveness more consistent customer service improved productivity and increased value from every customer interaction Converged Network Management The HP Converged Network Management solution is a jointly developed integration between HP OpenView Network Node Manager Smart Plug in for IP Telephony and the Avaya Integrated Management application This approach makes it possible for customers to monitor and control network infrastructure and IP Telephony systems from a single console IBM IBM strives to lead in the invention development and manufacture of the industry s most advanced information technologies including computer systems software storage systems and microelect
8. IntelliSPEECH is a spoeech based auto attendant that provides natural interaction with the SDC Comprehensive Database using the spoken word IntelliSPEECH allows callers to connect their own calls initiate a page or access information by stating a command rather than using operator assistance or confusing touchtone menus Used as a virtual Primary Industries Served gt Education Higher gt Healthcare gt Hospitality Member Presence gt APAC gt NA Avaya Contact Bob Lesniak 732 852 2281 rlesniak avaya com employee IntelliSPEECH eliminates up to 80 percent of routine calls WebSERVICES Web based Directory WebSERVICES is a comprehensive Web based tool that allows your employees to access information housed in your SDC Comprehensive Database without operator assistance WebSERVICES provides your staff with greater autonomy in conducting communications and allows your operators to spend more time administering to customers needs IPSERVICES IP based Directory 36 Compliant with Avaya IP Telephones IPServices empowers employees by allowing them to access the SDC Comprehensive Database directly from an IP display phone Each directory search provides status title department extension and pager or messaging device Additional information can be provided according to your organization s specific needs H SDE Multi site Facilities Health Care Organization An intelligent communications solution by Ava
9. Media Gateway gt Proactive Contact gt Speech Recognition Ontira s iEngine IVR Suite integrates with the d gt Voice Recognition Avaya Interactive Response IR platform to deliver sophisticated speech enabled services at a lower cost for public transit or demand response transit service providers The IVR Suite includes BusLine HandyLine and MessageCenter Ontira s premier IVR solutions Primary Industries Served gt Transportation Member Presence gt NA Avaya Contact Jen Guzman 425 201 9440 jennig avaya com NOntira Communications Inc PROGNOSIS Integrated Research Integrated Research the people behind PROGNOSIS develops and distributes performance monitoring and diagnostics software for business critical IT infrastructures Prognosis IP Telephony Manager enables large enterprise customers and managed service providers to optimize call quality and service reliability Integrated Research has won many industry and government awards over its 19 year history Its success is measured by the satisfaction of its clients in more than 50 countries including the world s largest bank stock exchange airline manufacturer telecommunications company and Internet service provider PROGNOSIS is sold and supported through Integrated Research offices resellers and managed service providers Integrated Research s corporate headquarters is located in Sydney Australia Offices can also be found in
10. Switch Family Extreme Networks also offers a comprehensive portfolio of fixed configuration switches suitable for use in applications ranging from the edge to small cores These switches support a rich set of features targeted at reducing operational costs especially in IP telephony environments and enhancing security The Summit X450 and X250 Series are the most advanced products in the Extreme Networks fixed configuration family Designed to deliver performance and security for highly available converged applications these popular ExtremeXOS based switches combine Gigabit Ethernet with support for advanced handset discovery and auto configuration protocols The Summit X450e models feature powered 24 and 48 port versions with optional dual port 10 Gigabit uplinks The Summit X250e come in 24 and 48 port versions with the 10 100 edge ports and can be supported in the same stacks as the Summit X450 switches The Summit X450a models also available in 24 and 48 port versions are suitable for aggregation or small core applications All Summit X450 and X250 Series switches feature advanced IPV6 routing voice class availability and advanced security For more cost sensitive buyers the Summit 300 switches were designed to function as 10 100 Ethernet network edge devices connecting directly to endpoint devices such as IP phones softphones and PCs The Summit PoE enabled switches also have uplink capability to larger switches such as the B
11. Teledex has been building the industry s most feature rich rugged guest room phones Unisys Unisys is a worldwide information technology IT services and solutions company with more than 31 000 employees The company s consultants apply expertise in consulting systems integration outsourcing infrastructure and server technology to help clients quickly and efficiently achieve secure business operations Unisys provides end to end services and solutions designed to help clients improve their competitiveness and efficiency in the global marketplace The company designs builds and manages critical IT systems and solutions for businesses and governments around the world helping customers create secure business operations Consulting and Systems Integration Unisys consultants and industry experts work with clients to evaluate their strategic challenges and provide innovative solutions to make their businesses more competitive and cost efficient Outsourcing Unisys can manage a client s entire information systems operation or network and desktop infrastructure The company can also manage specific business processes such as payment processing remittance processing insurance administration cargo management and other functions For more information visit www unisys com or contact Solution Category seal gt Business Consulting Ke gt Call Contact Center jaime zarate unisys com gt Call Control Routing gt In
12. a single unified interface to both audio and Web conferencing Mute noisy lines see who is speaking and who has joined the call disconnect participants or dial out to new participants With the Avaya Unified Messenger solution users can conveniently access voice messaging at their desktop via the same Lotus Notes client they use daily They can quickly and effectively reply to a message regardless of its origin without having to switch to a different inbox or application Users can also flexibly retrieve their email messages directories calendar and contacts by phone using text to speech conversion Avaya and IBM Integrated Contact Center Solutions 36 Compliant with Avaya Interaction Center and Avaya Voice Portal IBM Global Business Services GBS has established a CRM consulting services practice that includes solutions that contain Avaya Contact Center applications Focused on contact center transformation IBM GBS leverages the ability to use Avaya IP Contact Center solutions to help enterprises flatten consolidate and extend customer service architecture and strategy to serve customers more effectively and more efficiently IBM GBS and IBM GTS provide business consulting and systems integration services that can result in the implementation of Avaya solutions using the Avaya Customer Interaction Suite The integration of Avaya Contact Center solutions with IBM hardware and software components can include gt Avaya Contact Cen
13. application to users Citrix customers include 100 percent of the FORTUNE 100 companies and 98 percent of the FORTUNE Global 500 as well as hundreds of thousands of small businesses and consumers Citrix has approximately 6 200 channel and alliance partners in more than 100 countries Annual revenue in 2006 was 1 1 billion For more information visit www citrix com or contact Tripp Purvis 408 790 8312 tripp purvis citrix com Offers Citrix Legal Application amp Compliant with Avaya G250 Media Gateway Avaya 4600 and 9600 Series IP Telephones The Citrix Legal Application integrates telephony into the legal business process The application enables attorneys to use a simple Web based application to first point and click on the correct client name click on the associated matter code and then click to dial The application works in conjunction with the Avaya Application Gateway AG250 and the Productivity Pack The click to call functionality using Smart Agent technology is a part of the Productivity Pack and is leveraged by the Citrix Legal Application to simplify dialing of client numbers along with correct client and matter codes Solution Category gt Billing gt Custom Application Development Primary Industries Served gt Financial gt Government State amp Local gt Healthcare gt Hospitality Member Presence gt APAC gt CALA gt EMEA gt NA Avaya Contact Bob Lesniak 732 852 2281 r
14. by a policy based central management system NetScreen Security Manager NSM High Levels of Security Intrusion Detection and Prevention Juniper s IDP series provides zero day protection against worms Trojans spyware and other malware by identifying and stopping network and application level attacks before these intrusions can enter the network The IDP series provides detailed information on applications and services running on the network and identifies rogues so these abnormalities can be addressed before they compromise security or cause other problems This includes support for IP telephony protocol vulnerabilities such as SIP and MGCP Unified Access Control Internally connected PCs and devices that are either unmanaged or ill managed pose a number of security issues To fully mitigate threats and control access to the network and specific resources within it the security framework must consider these endpoints and users Unified Access Control from Juniper provides user identity management combined with endpoint intelligence for policy control and visibility throughout the network The centrally located Unified Access Control platform adds intelligence by seamlessly integrating into an organization s existing LAN infrastructure without requiring switching upgrades or pre installed client software Secure Remote Access SSL VPN Extending applications to remote users via the Internet enables wide reach at low cost but the s
15. challenge for any bank and has significant revenue implications To be first to market with an investment call or strategy often times leads to a significant increase in revenues Solution To more effectively disseminate pertinent financial information in a timely and efficient manner this leading investment bank chose LiteScape OnCast in conjunction with an Avaya S8700 Media Server to simultaneously broadcast the bank s latest financial research and news to almost 700 Avaya 4600 Series Telephones in two locations The LiteScape OnCast family of products allows users to realize the full potential of their investments in Avaya IP communications systems With OnCast timely content in many formats can be easily collected from a variety of sources filtered for important detail and broadcast immediately or automatically delivering the current specific and appropriate information to the people who need it most Avaya and LiteScape partnered with a systems integrator to provide this leading investment bank with a solution that allowed its research department to efficiently send a live voice broadcast each morning highlighting the firm s latest investment insights At the end of each trading day the department sends a second live voice broadcast summarizing the day s trading activity In addition to the research department the IT group within this bank has also started to widely use OnCast s broadcast capabilities to send text a
16. countries With customer assets of CHF 35 5 billion and a Standard amp Poor s rating of A VP Bank focuses on private banking In 1956 VP Bank founded its head office in Vaduz Switzerland Since then it has opened subsidiary offices in Luxembourg Zurich and elsewhere as well as having representative located in offices around the world For more information visit www vpbank com Challenge VP Bank Group had been looking for a system that would fulfill all of its requirements in the areas of alarms evacuation unified messaging call reporting and system redundancy The system also needed to feature a high level of availability while being easy to use and maintain Other requirements addressed certified interfaces long lifespan and cost use relationships VP Bank also wanted the capability to notify customers and employees regarding all important bank transactions share prices etc Solution VP Bank Group chose a solution that combined Avaya expertise particularly in planning and installation with NovaLink s NovaAlert NovaConf NovaMail and NovaTax products NovaAlert is an alerting messaging and information server that communicates with various systems over a wide range of interfaces NovaConf is a conference system with several options Dial In Dial Out Ad Hoc A link to Microsoft Outlook is available NovaMail is a unified messaging system voice mail email fax with special functionality for the health care and hospit
17. department The INI applications used by the hospital employ the latest speech recognition technology from Nuance Communications NASDAQ NUAN to enable callers to use natural language commands to connect to the right department or clinic As the application is fine tuned for local speech patterns it can ask simple questions and interact with Avaya IP telephony software to route calls based on the answers provided If the system doesn t understand a response it simply asks questions in order to clarify Callers don t have to wait for an operator and no human intervention is required Ixia Ixia NASDAQ XXIA operating in over 30 countries worldwide is a leading provider of performance test systems for IP based infrastructure and services Ixia s test systems are used by network and telephony equipment manufacturers semiconductor manufacturers service providers governments and enterprises to validate the functionality and reliability of complex IP networks devices and applications Ixia s highly scalable solutions generate capture characterize and emulate network and application traffic establishing definitive performance and conformance metrics of network devices or systems under test Ixia s Triple Play test systems address the growing need to test voice video and data services and network capability under real world conditions Ixia s test systems utilize a wide range of industry standard interfaces including Ethe
18. gt APAC gt CALA gt EMEA gt NA Avaya Contact Tim Egan Telephone 720 444 2999 tegan avaya com solutions help distributed and mobile enterprises worldwide capitalize on their skills and core competencies These solutions provide the means for improving processes through business communications applications including message networking business process integration and unified communications Enterprises can continue to maximize existing assets Wir and maintain traditional analog digital phones while migrating to IP devices such as next generation IP PBX call processing servers Avaya Unified Communications Solutions for Lotus Sametime Lotus Domino and Lotus Notes 3 Compliant with Avaya Unified Communications Applications IBM and Avaya unified communications solutions consist of Avaya IP telephony conferencing mobility and messaging applications plus IBM hardware software and services including IBM System x servers IBM Lotus Notes IBM Sametime and IBM Lotus Domino software and IBM Global Technology Services Integrated Communications Services Avaya Meeting Exchange for IBM Lotus Sametime provides users added collaboration functionality including click to call and multi party click to conference capabilities to instant message contacts email contacts and directory contacts from the Lotus Notes and Lotus Sametime Meeting Exchange integrates with Sametime Web Conferencing to offer meeting participants
19. in the world HP Services offers the level of experience and knowledge needed to implement next generation Microsoft technology and solutions quickly and effectively The depth and breadth of HP s leadership is demonstrated by gt More then 22 000 Microsoft trained professionals gt 14 million Exchange mailboxes and 10 million Windows seats deployed or under contract with more than 1 500 projects managed each year gt Of the 64 Microsoft Certified Architects in the world nine are HP employees Communications Enabled Business Processes A key place to cut costs today is not in technology it s in reduction and elimination of human latency Avaya and HP are teaming to integrate Avaya communications applications into business processes to make processes more efficient soeed decision making and create a more responsive organization The solution leverages Avaya s communications enabled business processes technology combined with HP s expertise in business process consulting supply chain optimization business assessment and SAP Oracle and other integration experience Distributed Office Companies with broadly distributed workforces are challenged to keep all worker productivity at comparable levels and to maintain consistent customer experience no matter the size or location of the company branch HP and Avaya offer the Avaya Distributed Office and Avaya one X Deskphone Value Edition for companies facing these challenges
20. its forms has also taken up a central role in the banking sector It is often necessary to give detailed information within the shortest possible time over a managed telephone call since a deal worth millions can be at stake gt Ability to prioritize based on alert levels Last but not least the entire platform is employed due to its efficiency and its ability to prioritize on the alert level for generic communication methods such as standard voice mail Automated Attendant Interactive Voice Response IVR and the sending of SMS and pager messages as well as many other communication methods Ontira Communications Ontira Communications empowers transit operators with solutions that enhance customer communications Providing Automated Traveler Information Systems ATIS technology since 1984 Ontira has earned a reputation for reliable and user friendly multimedia applications and superior customer service Ontira s information solutions enable transit users across North America and Australia to access traveler information via telephone Internet kiosk fax wireless technology and digital signage Ontira is a subsidiary of TranSched Systems Ltd For more information visit www ontira com or contact Gerald Bachmayer 604 669 1070 gbachmayer ontira com or sales ontira com Offers Ontira s iEngine IVR Suite 36 Compliant with Avaya Interactive Response Solution Category Avaya Softphone Avaya IP Telephones and gt Messaging Avaya
21. of JP Morgan RiskMetrics Group became an independent company in 1998 The company is headquartered in New York City with 11 offices worldwide including London Tokyo and Singapore For more information visit www riskmetrics com Challenge RiskMetrics wanted to connect the company s offices as a virtual enterprise for improved internal communications and collaboration faster and more attentive client service and enhanced disaster recovery plans that would keep the company s worldwide operations running in the event of an emergency Solution RiskMetrics chose an Avaya IP Telephony Solution with Avaya MultiVantage Communications Applications for improved business continuity and mobility More than 300 RMG employees use the Avaya 4600 Series IP Telephones and more than 150 employees use Avaya IP Softphones for increased mobility turning laptops into telephones wherever there s connectivity Avaya Modular Messaging provides productivity enhancing functionality to all users Juniper Networks firewall solutions ensure secure operations for RMG With its headquarters located just four blocks from Ground Zero in New York City RMG understands the value of a disaster recovery plan The Avaya IP Telephony Solution gives RMG confidence that its disaster recovery plan can be executed successfully with Avaya survivable servers in multiple U S locations to provide back up in the event of an outage in New York Results gt Increased respo
22. or IVR and click to dial can appear throughout Salesforce The softphone facilitates hoteling virtual contact centers and remote agents around the globe gt Configurable softphone layouts Customize the softphone layouts and assign to profiles for a tailored agent experience Define which objects are available which data to show and which functions to allow gt Automatic call logging With Call Center Edition Salesforce also includes integrated call logging with notes and automatic call times directly associated to multiple Salesforce objects Screen pop any record Contacts cases leads or even custom objects can be screen popped to gain efficiencies in any business process including customer service telemarketing and telesales Solution Category gt Call Contact Center gt Call Control Routing gt Custom Applications Development Data Reporting Warehousing gt Enterprise Application Integration gt Field Services gt Help Desk gt Hosted Solutions Managed Services gt Multi media Contact Center gt Multi Vendor Integration gt Screen Pop gt Telecommuting gt Test amp Monitoring gt Trading Turrets Primary Industries Served gt Banking gt Finance Healthcare gt Hospitality gt Insurance gt Manufacturing gt Retail gt Telecommunications gt Transportation Member Presence gt APAC gt CALA gt EMEA gt NA Avaya Conta
23. relationships gt accenture Aruba Networks Aruba Networks provides an enterprise mobility solution that enables secure access to data voice and video applications across wireless and wire line enterprise networks The Aruba Mobile Edge Architecture allows end users to roam to different locations within an enterprise campus or office building as well as to remote locations such as branch and home offices while maintaining secure and consistent access to all of their network resources Based in Sunnyvale California Aruba has operations in the United States Europe the Middle East and Asia Pacific and employs staff around the world For more information visit www arubanetworks com or contact John Vincent 901 854 2357 jvincent arubanetworks com Offers 36 Compliant with Avaya Communication Manager Avaya SIP Enablement Services and Avaya IP Office Solution Aruba Mobility Controllers Aruba Networks Mobility Controllers centralize the mobility security and management of wireless environments Aruba Controlled Access Points Aruba Networks ultra thin 802 11 a b g access points work with Aruba Mobility Controllers to simultaneously provide network access and RF monitoring ArubaOS Mobility Software ArubaOS is a sophisticated software suite that serves as the operating system and applications engine for all Aruba Mobility Controllers With ArubaOS wireless and mobile environments can be easily secured
24. results Accenture s eight service lines include customer relationship management finance and performance management human performance solutions operations strategy and business architecture supply chain management technology research and innovation and technology solutions For more information visit www accenture com The Avaya and Accenture Alliance Together Avaya and Accenture deliver innovative cost effective contact center solutions to help businesses generate greater value from every customer interaction while delivering a seamless customer experience across sales marketing and services Avaya supplies world class contact center applications and trusted technical and implementation expertise Accenture brings deep knowledge of customer relationship strategies and delivery experience across multiple industries along with the program management skills that ensure a smooth deployment no matter how complex the solution Avaya and Accenture Integrated Contact Center Solutions 36 Compliant with Avaya Customer Interaction Suite Solution Category gt Call Contact Center gt Call Control Routing gt Screen Pop Primary Industries Served gt Banking gt Finance gt Government State amp Local gt Insurance gt Telecommunications gt Utilities Member Presence gt APAC gt EMEA gt NA Avaya Contact Martha Komachi 630 245 2736 komachi avaya com Joint CRM and IP Telephony
25. wireless mobility applications gt Improved patient care Wireless computers on wheels COWs enable paperless intake in the emergency department reducing the time necessary to collect patient information and improving the staff s ability to care for the over 16 000 patients annually who are treated in emergency care gt Heightened security Security features including authentication encryption access and intrusion Capabilities detect rogue access points and unauthorized peer to peer networks operating in the medical center System managers can easily locate and eliminate problems quickly without network disruption gt IT staff efficiencies increased Extreme Networks EPICenter provides this three person IT Team a visual of the network so that issues can be identified and addressed quickly to ensure patient care is on going and uninterrupted gt Better network performance Since installing the new Extreme Networks infrastructure ADMC has experienced better network performance throughout the facility as well as better communications for its staff and both results directly affect patient care HP HP focuses on simplifying technology experiences for all of its customers from individual consumers to the largest businesses With a portfolio that spans printing personal computing software services and IT infrastructure HP is among the world s largest IT companies with revenue totaling 91 7 billion for the four
26. AC for presentation on Avaya IP Telephones eCLIC services provide system integration ability such as Avaya Contact data matching digit analysis ERP and eFlow It also Riz Masurekar integrates voice and data messages with the current 91 0 989 251 0550 communication system to improve communication masurekar avaya com Best of all it is bundled with an application editor to enable end users to design their own tailored layouts without additional development costs Product highlights include work flow integration to facilitate easy collaboration system integration service to optimize work progress information display with intelligence via data binding and data analysis easy to use built in application editor centralized data query collection multi vendor database compatibility and multi language support Currently eCLIC services are available by bundling with ECEC a software application package to address general enterprise communication needs Two versions basic and deluxe offer enterprises effective communication features such as Speed Dialer eBulletin Employee Profile Instant Message Attendance System and more Employees can easily communicate simply by pressing the function keys on the Avaya IP Telephones COMM E Ezy Jebsen amp Jessen Communications Jebsen amp Jessen Communications is an Avaya Regional GOLD Partner and a leading Internet Protocol IP telephony customer relationship management CRM co
27. AVAYA INTELLIGENT COMMUNICATIONS rouh ONS 2 0 Intelliger Companies Creating Intelligent Communications IANnovations About the Avaya Ecosystem An Ecosystem is a system of interacting and interdependent relationships For Avaya this means that our Success is dependent upon the success of our partners To help ensure that success we ve created a variety of partnering programs ranging across the lifecycle of solution value creation from development and interoperability with Avaya products to Go to Market programs for regional and global partners alike that extend product and service capabilities to our shared customer base in ways Avaya could never deliver alone Among these ecosystem programs are Avaya s DeveloperConnection and Global AlliancePartner programs each designed to deliver enablement and key go to market benefits with different types of partners These relationships combine the key strengths of both Avaya and its ecosystem members to build a wide and flexible portfolio of customer solutions including gt Co developed software that integrates Avaya conferencing collaboration messaging mobility and contact center capabilities with leading business applications and middleware from ecosystem members gt Expertise in building complete communication solutions through strategic business and systems integration and project management to help maximize their return on investment Busines
28. BM Integrated IP Telephony 36 Compliant with Avaya IP Telephony Solutions IBM Global Technology Services GTS has established an IP Telephony migration practice based on implementing Avaya IP telephony solutions This practice targets large enterprise customers and mid size enterprise customers IBM and Avaya IP telephony solutions offer a complete communications architecture that provides software infrastructure and services to help enterprises stay nimble reduce costs lower risk and grow revenue With a single point of accountability for convergence these Solution Category gt 911 gt Business Consulting gt Call Contact Center gt Call Control Routing gt Enterprise Application Integration gt Field Services gt Hosted Solutions gt Infrastructure gt Infrastructure Management p gt IP Telephony Managed Services Messaging gt Mobility gt Multi media Contact Center gt Multi Vendor Integration gt Proactive Contact p gt Project Management gt Screen Pop gt Speech Recognition gt Unified Communications gt Unified Messaging gt Voice Mail Unified Messaging gt Voice Recognition Primary Industries Served gt Banking gt Education gt Education Higher gt Education K 12 gt Finance gt Government gt Government State amp Local gt Healthcare gt Hospitality gt Insurance gt Retail gt Telecommunications Member Presence
29. CRM solution can generate detailed reports making tracking and monitoring on a real time and monthly basis a simple operation NETGEAR NETGEAR provides reliable high performance business class switches wireless security and software products that are designed for a variety of environments providing wired and wireless connectivity within remote and branch offices telecommuters and the remote mobile workforce NETGEAR s complete line of award winning value based networking products includes everything from switches at the core of the network to routers at the edge enabling users to share Internet access peripherals files digital multimedia content and media rich applications among multiple computers and other Internet enabled devices Backed by a lifetime warranty NETGEAR ProSafe products offer businesses reliable easy to use networking products For more information visit www netgear com or contact Sales 408 907 8000 Sales Netgear com Offers 36 Compliant with Avaya Quick Edition and Avaya IP Office Solution Initially NETGEAR and Avaya are working together to define test and market a defined VoIP solution for a sub 20 seat office Creating marketing materials and support procedures to ensure proper reseller engagement and end customer experience both companies are working together to market the Avaya Quick Edition along with NETGEAR PoE Switches and VPN Firewalls NETGEAR and Avaya will also be compliant t
30. Solution Category gt Call Contact Center gt Call Control Routing gt Modified Hunt Groups gt Multi media Contact Center gt Multi Vendor Integration gt Screen Pop Primary Industries Served gt Banking gt Education gt Education Higher gt Education K 12 gt Finance gt Government gt Government Federal gt Government State amp Local gt Healthcare gt Homeland Security gt Hospitality gt Insurance gt Legal gt Manufacturing gt Retail gt Telecommunications gt Transportation gt Utilities Member Presence gt APAC gt CALA gt EMEA gt NA Avaya Contact Dan Fusco 908 953 7898 dfusco avaya com A vTechnologies WildPackets Since 1990 WildPackets has been developing innovative high quality easy to use and valuable solutions to maintain the health and integrity of critical data in motion From the desktop to the data center from wireless LANs to Gigabit backbones on local segments and across distributed networks WildPackets products enable IT organizations to monitor troubleshoot and secure their mission critical network systems WildPackets products are sold in over 60 countries through a broad network of channel and strategic partners More than 5 000 customers across all industrial sectors use WildPackets products daily to troubleshoot networks and maximize network uptime including 80 percent of the Fortune 1000
31. Unified Messaging eyeBeam 1 5 is a multimedia desktop application which combines VoIP Voice over IP Video over IP IM Instant Messaging and Presence capabilities to enable users to engage in SIP based communications Primary Industries Served gt Telecommunications Member Presence gt APAC gt CALA gt EMEA gt NA Avaya Contact Bob Lesniak 732 852 2281 rlesniak avaya com O O ONY CoUNTERPATH Cross Professional Services Cross Professional Services is a services solution provider committed to delivering professional technology solutions to Avaya and Avaya certified BusinessPartners At its core Cross is a solutions provider Cross solves problems The company guarantees delivery of solutions on time reliably and cost effectively Cross objective is to outperform any other professional services provider with unmatched quality and value Put simply Cross aspires to be the best of the best Cross strives to deliver results that exceed your expectations Our capabilities extend the entire range of contact center and communication disciplines providing solutions from development of customized software and applications to post implement training and support Although Cross integrates standard Avaya solutions on a daily basis many times Cross is asked to develop customized software applications Whatever an organizations requirements Cross Professional Services will make it a reality For more infor
32. ably help patients staff and physicians gt Ensures accuracy of directory information with automatic database updating gt Increases the speed of call and message delivery with single keystroke access to directory telephony and paging functions gt Increases patient safety and physician satisfaction with direct access to the most updated on call schedules Provides easy access to important directories and direct paging and emailing via the web for physicians and staff gt Delivers flexibility with the ability to segment directory view for patients employees and physicians gt Enhances customer service by offloads internal and external calls to the operator by up to 80 percent gt Increased mobility of communications by allowing users to access the directory using any phone or web enabled device Softel Communications Softel Communications has a diversified client base that includes internationally recognized FORTUNE 500 companies and various levels of federal state and municipal governments with contact centers that are strategic and often mission critical to these organizations By developing the applications and application programming interfaces required Softel s software experts enhance the functionality of communications systems and allow the end users to achieve the full benefits of technology investments Softel offers comprehensive professional services for the application development deployment and
33. ality sectors A large interactive Voice Response System IVR is also included NovaTax is an invoicing system allowing both the automatic production of accounts and the calculation of statistics Results gt Centralized platform What sets the solution apart is its central platform which deals with all varieties of events as well as the central processing and allocation of the platform These include in the widest sense critical events and information such as fire alarms burglary alarms or evacuation orders Also included are information and messages such as stock movements stock prices which can cause considerable financial loss if they do not reach the recipient within the shortest possible time Maximum speed and greatest possible reliability The platform also handles all alarms that are down such as errors or systems In this case the greatest possible availability is also required When the IT systems are down in the banking sector the cost of minutes can soon run into millions Maximum speed and the greatest possible reliability play a central role here as well gt Diverse notification mediums Notifications can take the form of any medium imaginable such as voice based telephone calls also with the help of synthesized speech text to speech short message service SMS pager calls email DECT paging wireless local area network WLAN and workstation pop ups gt Enhanced call reporting Call reporting in all
34. allow companies to realize up to 50 percent savings on telephone bills and benefit from a range of value added services like mobility and fax designed to increase efficiency in corporate communications one number mobile extension e fax unified messaging system For more information visit www quescom com or contact Robert Urban 33 0 497 6540 urban quescom com Offers QuesCom 400 GSM Gateway 36 Compliant with Avaya Call Management System Avaya CallMaster VI Telephones Avaya Communication Manager Avaya Contact Center Express Avaya EXPERT Systems Diagnostic Tools Avaya Hosted Solutions Avaya Infrastructure Avaya Interaction Center Avaya Interactive Response Avaya IP Office Avaya Softphone Avaya IP Telephones Avaya Media Gateway Avaya Meeting Exchange Conferencing Solution Avaya Merlin Magix Integrated System Avaya Modular Messaging Avaya PARTNER Advanced Communications System Avaya Proactive Avaya SIP Enablement Services Avaya Unified Communication Center and Avaya Wireless Solution The QuesCom 400 GSM gateway provides immediate return on investment on an IP telephony deployment allowing cost savings of up to 90 percent for GSM calls The gateway connects Avaya Communication Manager or Avaya IP Office directly with the public network avoiding the need to route calls to cell phones over the standard landline When used in conjunction with Avaya mobility solutions it can significantly enhance the abil
35. and computer telephony natural end user dialog design that leads to a better experience for callers and a disciplined highly tuned project management process that ensures successful solution implementation INI utilizes leading edge tools such as Dialog Designer and standards including VXML 2 x and SIP while focusing on the most appropriate technology to meet customer needs For more information visit www interactivenw com or contact Debbie Kauffman 503 454 1400 kauffmand interactivenw com Offers Avaya Interactive Response and Avaya Voice Portal Custom Solutions Custom application development and services for Avaya Interactive Response and Avaya Voice Portal working with the Avaya Communication Manager platform Deliverables include the INI trademarked Project Life Cycle Process which addresses customer business needs by focusing on service and client return on investment With over 15 years of experience in developing world class self service applications INI has provided solutions to over 1 000 companies with very high end user acceptance ratings INI s holistic approach includes expertise in all facets of self service deployments solutions consultation project management design development QA test deployment and customer support to ensure that satisfaction is the end result Custom Solutions Consulting professional services and system integration associated with self service applications used in conjun
36. and future planned construction on the horizon ADMC wanted a complete core based infrastructure that could reliably provide the performance and stability that the environment required It sought a solution to provide enhanced mobility for staff to support paperless patient intake while providing a valuable service to patients and their families In a health care environment where access to information and speed of communication can determine a life or death situation the new network didn t just have to deliver the management and maintenance simplicity IT staff needed it also had to provide the resiliency and performance the new applications required Solution ADMC relies on an Avaya IP Telephony Solution with Extreme Networks BlackDiamond series switches which provide the foundation for the core and wireless network With Extreme Networks infrastructure IT can quickly created wireless VLANs for patients and visitors while taking advantage of the additional security features built into the solution The combination of Extreme Networks and Avaya solutions gives ADMC a solid reliable and secure network communications foundation which is positioned for growth and future innovations Results gt Increased staff mobility Staff and doctors rely on PDAs for scheduling and communication as well as wireless devices hanging around their necks for real time Communication regardless of location Both productivity and responsiveness are a result of
37. applications Juniper Networks focuses on customers who derive strategic value from their networks These customers constantly face trade offs in their efforts to deliver a secure and dependable experience for their users Protecting their infrastructure in the face of increasingly sophisticated and frequent security attacks versus providing open and flexible network services to users Sophisticated intelligence at scale versus superior performance The flexibility and economics of the Internet versus the security and reliability of private networks Only Juniper Networks can deliver this secure dependable infrastructure for customers with strategic networking requirements A leader in innovation the company has a solid track record of delivering best in class networking and security products to solve the industry s most difficult problems Thousands of service providers including the world s 25 largest governments and enterprise customers rely on Juniper Networks innovations and highly scalable reliable networking and security platforms to deliver the best user experience with the lowest total cost of operations All Juniper Networks Routing and Security offers are tested for compliancy with Avaya IP Telephony Solution Category Solutions and supported by Avaya Global Services gt Hosted Solutions gt Infrastructure gt Integrated Security Appliance gt Security For more information visit www juniper net or contact Dante Gordon
38. are provider across the Asia Pacific Region JADS offers advanced value added Internet Protocol IP communication solutions running on world class multimedia telecom platforms for clients who require superior communication networks to power their businesses Currently its business coverage extends to China Taiwan and Thailand JADS specializes in IP communication CTI customer relationship management CRM and multi service network infrastructure The Avaya certified service team provides a full range of services including planning design and installation Together with Avaya its customized communications solutions can meet the changing needs of clients and help leverage existing and new networks to profoundly reduce operational cost and improve business performance JADS is currently devoted to developing value added IP communication platforms to increase workforce productivity through integrating content into end devices For more information visit www jads com cn or contact Sylvia Hu 86 21 5153 8669 sylvia_h jads com cn Offers eCLiC 36 Compliant with Avaya IP Telephones Solution Category eCLIC Enterprise Class Intelligent Content services gt Call Contact Center l is an intelligent content server that enables Enterprise Application Integration effective enterprise communication and productive collaboration eCLIC s powerful interface easily Member Presence integrates information from different content sources AP
39. ation for high performance engagement with critical applications The BlackDiamond 8800 series switches offer an economical and versatile platform for core aggregation and edge roles in IP telephony networks In small to mid sized networks or in regional offices the BlackDiamond 8800 series can serve as a robust high performance core platform On large Enterprise campuses the BlackDiamond 8800 series functions as a high density high reliability edge switch with abundant power over Ethernet capacity Taken together the BlackDiamond family can eliminate the aggregation layer in many three tier networks to deliver a two tier that reduces complexity and saves money Solution Category gt Contact Center gt Infrastructure gt Infrastructure Management gt Integrated Security Appliance gt IP Office Managed Services gt Mobility gt Security gt Switch Administration MAC gt Unified Communications gt Wireless Primary Industries Served gt Banking k Education Higher amp K 12 gt Finance gt Government Federal State amp Local gt Health care gt Homeland Security gt Hospitality gt Insurance gt Legal gt Manufacturing gt Retail gt SMB gt Telecommunications gt Transportation gt Utilities Member Presence gt APAC gt CALA gt EMEA gt NA Avaya Contact Dick O Hara 312 634 2443 dohara avaya com Summit Fixed Configuration
40. atisfaction doing whatever it takes to meet customer expectations The company also measures its success based on delivering superior financial returns to its stakeholders Challenge The customer runs one of the largest nationwide communications networks from a Network Operations Center in the southern United States The NOC is a 7 000 square foot open plan room with low cubicles and large animated displays on the walls At any given time there are up to 70 network engineers in the NOC all of whom may have active voice calls Network engineers typically work at their desks in office spaces adjacent to the NOC When they report to the NOC for a shift they move to a workstation in one of the cubicles As they monitor and solve network problems they also form ad hoc teams using surrounding conference rooms As the network engineers must be un tethered to be effective and efficient a mobile voice and data solution is mandatory Previously the customer s voice solution was based on the public cellular network however this was outside their 5 digit numbering scheme and had very high associated costs of approximately 100 per engineer per month Solution Aruba and Avaya partnered to deliver a wireless voice solution that provided PBX features and advanced voice functionality to NOC engineers Aruba provided a centralized enteprise Wi Fi infrastructure comprising managed Aruba AP 65 and AP 70 Access Points APs located on the top of workspac
41. ays important product and company data right on an Avaya IP Telephone screen Through its self service features LiteScape Retail enables associates to perform everyday administrative tasks such as clocking in and out They can also access valuable company data including schedules bulletins vacations meetings calendars and more Associates can even contact their benefits coordinator to discuss benefits or connect with their healthcare provider all at the push of a button Solution Category gt Call Control Routing gt Enterprise Application Integration gt Multi vendor Integration gt Rapid Application Development gt Trading Turrets Primary Industries Served gt Finance gt Government gt Legal gt Retail Member Presence gt APAC gt EMEA gt NA Avaya Contact Bob Lesniak 732 852 2281 rlesniak avaya com LiCeScape A Leading Investment Bank An intelligent communications solution by Avaya and Litescape Challenge In a financial world with rapid changes financial institutions are constantly seeking better ways to deliver new information to their employees and customers One particular challenge involves the daily dissemination of an investment bank s latest research and comments on the financial markets Traditionally delivered through a combination of costly and cumbersome conference calls and email the task of delivering real time and potentially market moving information is a great
42. ct Dan Fusco 908 953 7898 dfusco avaya com salesforce com Krees On Demand SDC Solutions SDC Solutions is a leading provider of mission critical communications solutions Through a robust suite of products including IntelliDESK PC based Console Intell SPEECH Intelligent Virtual Agent WebSERVICES Web based Directory IPSERVICES IP based Directory and Event and Emergency Notification SDC integrates industry standard technologies to provide easy access to centralized directory knowledge SDC products can be used together as part of a Total Call Handling Solution or individually based on a customer s needs Ultimately SDC helps customers streamline communications to increase productivity improve customer service and reduce costs For more information visit www sdcsolutions com or contact Detta Donoghue 603 629 4242 ddonoghue sdcsolutions com Offers IntelliDESK PC based Console 3 Compliant with Avaya Communication Manager Solution Category gt Attendant Console j j 2 InteliDESK is a PC based console that accesses gt Workforce Management the SDC Comprehensive Database thereby providing operators with a comprehensive directory with single keystroke access to client and personnel status and information IntellIDESK allows operators to expedite incoming calls faster and with greater confidence and accuracy IntelliSPEECH Intelligent Virtual Agent 3 Compliant with Avaya Communication Manager
43. ction with Avaya Communication Manager Solution Category gt Call Contact Center gt Call Control Routing gt Custom Application Development gt Speech Recognition gt Switch Administration MAC Primary Industries Served gt Banking gt Education Higher gt Finance gt Government Federal State amp Local gt Healthcare gt Insurance gt Utilities Member Presence gt APAC gt CALA gt EMEA gt NA Avaya Contact Paul Horvath 312 634 2474 phorvath avaya com Winn Army Community Hospital An intelligent communications solution by Avaya and Interactive Northwest Winn Army Community Hospital WACH is located at Fort Stewart Ga and opened in 1983 The four story facility was named after Brigadier General Dean F Winn a U S Army Medical Corps Orthopedic surgeon whose career spanned the years from 1914 to 1948 Winn commanded four Army hospitals during his distinctive career For more information visit www winn amedd army mil Challenge WACH wanted to improve the communication services delivered to soldiers retirees and their families The hospital had been using an older self service Interactive Voice Response IVR platform Callers had difficulty distinguishing which department or location they needed for services resulting in additional manpower needs of the hospital staff The hospital was also looking for efficiencies in providing information to callers and call ce
44. customers information and self help online Execute up sell and cross sell programs Market and manage promotional campaigns related to product or service searches within the knowledge base gt Gain customer insight Learn about customer needs and preferences and understand how to improve content and processes through in depth reporting capabilities gt Update and share information Encourage employees to contribute content to the knowledge base Solution Category gt Call Contact Center Primary Industries Served gt Banking gt Finance gt Education gt Healthcare gt Insurance gt ravel gt Legal gt Hospitality gt Manufacturing gt Media gt Retail Member Presence gt APAC gt NAR gt EMEA Avaya Contact Riz Masurekar 91 0 989 251 0550 masurekar avaya com TALISMA Teledex Now in its third decade Teledex has shipped over nine million guestroom telephones to over 125 countries and is the preferred supplier of guestroom telephones to all major global hotel chains as well as a number of other multinational corporations Teledex s award winning ExpressNet solutions deliver reliable high performance high speed Internet solutions at very affordable costs Teledex s innovative iPhone VoIP solutions put cutting edge VoIP features within the reach of any hotel anywhere For more information visit www teledex com or contact Laura Powers 408 574 2107
45. d the Entertainment and Devices Division that includes Home amp Entertainment and Mobile amp Embedded Devices Microsoft is committed long term to the mission of helping customers realize their full potential Just as the company constantly updates and improves its products it wants to continually evolve the company to be in the best position to accelerate new technologies as they emerge and to better serve its customers For more information visit www microsoft com or contact Liz Ngo 425 722 4086 lizngo microsoft com Offers Avaya provides a range of solutions that interoperate with the Microsoft platform across all market Solutions segments gt Call Contact Center gt Mobility Small and Medium Business Solution Microsoft Dynamics CRM with Avaya IP Office Solution Member Presence gt EMEA The Avaya IP Office Customer Management solution gt NA integrates the call routing and contact center capabilities of the Avaya IP Office with the database Avaya Contact and reporting technology of the Microsoft Dynamics Elaina Herber CRM MS CRM application When a call comes 425 558 8544 in the Avaya IP Office sends information about the herber avaya com caller to the Microsoft application which searches its database for any customer records linked to that incoming phone number The IP Office Customer Management solution can also screen pop into Dynamics CRM based not only on Caller ID but also on customer input data whe
46. e cubicles throughout the NOC and connected to the company s LAN infrastructure An Aruba 6000 mobility controller installed in the company s data center manages and secures the Wi Fi network A range of SIP capable voice over Wi Fi VoFi phones were tested and approved by both Aruba and Avaya qualifying handsets offering the full Avaya feature set and extending capabilities well beyond the SIP 16 Results Cost savings Cost savings of more than 75 000 per year by switching from cellular based mobile voice to an enterprise Wi Fi solution gt Improved mobility The solution enables help desk workers to be mobile while retaining automatic contact distribution features and provides them with mobile phones mirroring the functionality of their desk phones AtHoc AtHoc is a recognized leader in providing enterprise class network centric emergency notification systems used for force and personnel protection facility mass notification public safety and critical enterprise communications Millions of end users worldwide in organizations such as the U S Air Force U S Army U S Navy the Air University Hawaii State Civil Defense U S Patent and Trademark Office Boeing PricewaterhouseCoopers and eBay rely on AtHoc s alert delivery and management systems for critical communication and alerting needs For more information please visit www athoc com or contact Ly Tran 650 685 3000 sales athoc com Offers AtHoc IWSAle
47. e principles of professional integrity customer service and commitment to the plasma industry BDI provides emergency 24 7 availability unparalleled customer service and extensive product knowledge These principles and services define Blood Diagnostics customer centric approach to serving the nation s healthcare community In addition to its headquarters location in Irmo S C the company owns and operates two remote offices The BDI location in San Diego Calif is a sales office The Temecula Calif location is a distribution center The company currently employs approximately 40 people For more information visit www blooddiagnostics com Challenge BDI needed to replace an aging 3Com analog telephone system at its Irmo headquarters location with a solution that would also support its remote offices in San Diego and Temecula BDI wanted a solution that would network the three locations and provide more cost efficient and easier inter company communications In short the company wanted a new communications system that would function as if everyone was working at the same location BDI also wanted to prepare each location to gradually transition to IP telephony Solution BDI evaluated a number of solutions before narrowing the choice to a Cisco or an Avaya system The company ultimately selected the Avaya IP Office Solution because it has the flexibility to interface with both the analog phone system in place in Irmo and the IP phones in Sa
48. ems over a wide range of interfaces NovaConf 3 Compliant with Avaya Communication Manager NovaConf is a conference system with several options Dial In Dial Out Ad Hoc A link to Microsoft Outlook is available NovaMail 36 Compliant with Avaya Communication Manager NovaMail is a unified messaging system voice mail email fax with special functionality for the health care and hospitality sectors A large interactive Voice Response System IVR is also included NovaTax 3 Compliant with Avaya Communication Manager and Avaya IP Office Solution NovaTax is an invoicing system allowing both the automatic production of accounts and the calculation of statistics Solution Category gt Billing gt Call Accounting Messaging gt Mobility gt Security gt Unified Messaging gt Voice Mail Unified Messaging Primary Industries Served gt Banking gt Government gt Government Federal gt Government State amp Local gt Healthcare gt Hospitality gt Insurance gt Manufacturing gt Telecommunications gt Transportation gt Utilities Member Presence gt EMEA Avaya Contact David Sheldon 44 0 148330 9090 dpsheldon avaya com NovaLink Unified Communications VP Bank Group An intelligent communications solution by Avaya and NovaLink One of the largest banks in Liechtenstein VP Bank Group has more than 600 employees and draws customers from over 60
49. esting NETGEAR PoE switches for use with other Avaya solutions Solution Category gt Infrastructure gt Security gt Telecommuting Primary Industries Served gt Banking gt Education gt Education Higher gt Education K 12 gt Finance gt Government gt Government State amp Local gt Healthcare gt Hospitality gt Insurance gt Legal gt Manufacturing gt Retail gt Telecommunications gt Transportation gt Utilities Member Presence gt APAC gt CALA gt EMEA gt NA Avaya Contact Bob Lesniak 732 852 2281 rlesniak avaya com NETGEAR Connect with Innovation F r E NovaLink GmbH Founded in 1996 NovaLink GmbH develops Computer Telephony Integration CTI products for both the communications industry and service sectors These CTI solutions support all common systems and interfaces With over 10 years of experience NovaLink s CTI products are proven in the market More than 1000 projects have been implemented from standard to customized solutions Customers and partners benefit from the extensive know how and experience of this dynamic company For more information visit www novalink ch or contact NovaLink GmbH 41 0 52762 66 66 info novalink ch Offers NovaAlert MACS 36 Compliant with Avaya Communication Manager NovaAlert MACS is an alerting messaging and information server which communicates with various syst
50. evel and geographic redundancy gt NA A robust Web based management system provides the efficiency of centralized management with the Avaya Contact flexibility of a distributed system Riz Masurekar 91 0 989 251 0550 gt Enabling fast economical deployment masurekar avaya com of new services With its ability to support multiple applications policy based routing capabilities simple Web based tools and open application interfaces ControlSwitch enables service providers to improve operational efficiencies offer new revenue generating services and quickly create and deploy new multi media services in response to changing end user demand gt Achieving smooth migration to IMS IMS compliant Veraz ControlSwitch softswitch and SDP together with the Veraz Gate 4000 Media Gateway product family enable both coexistence with and smooth migration from an existing TDM to an IMS Multi Service Network Veraz offers a programmable layered application network and control layers design that enables operators to migrate each of these layers independently at their own pace gt Unlike typical solutions the ControlSwitch enables the step by step migration of an operator s services switching and transport network to IMS while taking into account not only existing voice only capable customers but also newer broadband ready multi media capable users veraz NETWORKS v Technologies vTechnologies was founded in 2001 by two for
51. fiscal quarters ended Oct 31 2006 For more information visit www hp com go avaya or contact Terri Hardy 908 380 0330 terri hardy hp com The Avaya and HP Alliance Avaya and HP help enterprises capitalize on the IP voice data convergence with solutions that enable organizations to be more competitive retain more customers and obtain greater business value from every communication HP compliments Avaya s strengths in intelligent communications applications with state of the art software industry standard servers always on infrastructure components enterprise access devices and end to end integration management and support expertise to provide enterprises with a clear path to embed advanced communications into the fabric of organizations HP can integrate manage and support a company s communications solutions into its data environment from the data center to the desktop The HP and Avaya complete solution approach works with the company s team in every critical phase from assessing needs to selecting solutions from defining how best to unify communications to ensuring the best experience for both workers and customers to implementing managing and supporting the right solution for each company individually Unified Communications 36 Compliant with SIP Enablement Services Avaya and HP extend the value of Microsoft Office applications and create a real time Communications environment that helps bring red
52. frastructure gt Infrastructure Management p gt IP Telephony Managed Services gt Multi media Contact Center gt Screen Pop The Avaya and Unisys Alliance Unisys has extensive experience and expertise in helping customers integrate and apply communications and IT technologies to its businesses Avaya is a leader in intelligent communications applications and integrating them into business applications and processes Avaya solutions help customers increase speed responsiveness efficiency and effectiveness connecting the right people to the right information Unisys and Avaya help enterprises be more productive and improve customer interactions Primary Industries Served gt Banking gt Finance gt Government gt Government Federal gt Government State amp Local gt Telecommunications Avaya and Unisys Integrated CRM and IP gt Transportation Communications Solutions gt Utilities 36 Compliant with Avaya Customer Interaction Suite Member Presence gt APAC gt EMEA gt NA Unisys and Avaya deliver comprehensive contact center IP communications and collaboration solutions from a single source to enable companies to maximize return on investment while implementing a strategic plan that aligns with overall business objectives The single source approach that the alliance offers combines leading contact center and IP telephony solutions from Avaya with global integration consulting and e
53. ided by Avaya Solution Citrix provided Avaya the Express Directory solution part of the Avaya Phone Application Suite enabling LDAP directory integration to manage a very large and fluid directory of people from disparate organizations Using intelligent algorithms and pruning users could use a few quick keystrokes and access contact information right on the browsers of the Avaya IP Telephones Approximately 4 500 Avaya IP Telephones were installed across several FIFA locations including stadia headquarters offices and hotels where FIFA personnel were based The Avaya Phone Application Suite incorporates a new breed of converged applications including broadcast alerts express directory click to call from a PC and text messaging for Avaya IP Telephones The product portfolio includes the Avaya Application Gateway AG250 the only hardware element of the portfolio which enables users to run phone applications on the browsers of the Avaya 4600 IP Telephones the Avaya Productivity Pack consisting of Broadcast Alerts Text Messaging Express Directory and Click to Call Transformed Applications and Avaya Design Studio The Avaya Application Gateway AG250 enables applications to be reformatted or configured to deliver existing web based HTML XML applications for easy interactive access and use on the Avaya 4600 and 9600 Series IP Telephones Results Speed and accuracy of communications Individuals were easier to locate and real time u
54. ing Avaya Communications Server in one of Endo s facilities and installed another at a recently built Endo location The team constructed a unified messaging platform using Avaya Modular Messaging which would enable the company s sales force to receive distribution list messages via PC or telephone Results gt Scalability For Endo s rapid growth the ability to scale the solution to the need was and continues to be important gt Enhanced productivity and collaboration Robust messaging is critical to any organization but to Endo s new sales force it plays a vital role in productivity enhancements The solution supports every employee worldwide facilitating enterprise wide collaboration gt Minimized training requirements By using popular and standard interfaces Endo s training costs simplified migration San lt Interactive Northwest Interactive Northwest INI software products and services address the complete life cycle of self service applications associated with Avaya Interactive Response and Avaya Voice Portal From solution design and project management to interface development and test to deployment documentation training and ongoing support INI delivers customer satisfaction in self service environments INI s differentiation lies in areas critical to the success of self service systems deep technical expertise in the underlying technologies of networking operating systems database integration
55. ing contact phone number or account phone number while three icons on the Dynamics contacts and accounts screens provide call dialing from the home phone number business phone number and mobile phone number fields The Microsoft Dynamics CRM connector s dial buttons automatically appear in the toolbar of all contact and account records Enterprise Solution Microsoft Desktop Applications enabled with Avaya Softphone and Avaya Communication Manager The Avaya IP Softphone makes it easy to place and receive phone calls from a PC or laptop making it ideal for teleworking applications It gives the user a choice of simple graphical user interfaces GUIs and integrates well with Microsoft desktop applications such as Microsoft Office Outlook and Microsoft Internet Explorer enabling click to dial and screen pops Additional options enable presence and call control integration between Microsoft Office Communicator and Avaya Communication Manager through Avaya IP Softphone and or Avaya Application Enablement Services AES Microsoft Office Outlook with Avaya Modular Messaging Solution Avaya Modular Messaging is a powerful IP and standards based voice and fax messaging platform designed for single or multi site global enterprises Messages are accessible any time anywhere from a wide array of access devices including telephones fax machines or PC graphical user interfaces Unified messaging improves employee productivity by providing a si
56. ir place in queue if the department they need to reach is busy They can schedule a callback either as soon as someone is available or at a specific time of day without losing their place in line Their call is handled in the same order it would have been had they remained on the phone gt Providing faster more efficient call handling and access to information for patients and operators WACH is expanding its use of its Avaya Interactive Response system to deliver lab test results quickly and securely Patients simply call in at their convenience enter a personal lab ID number and have their test results read to them via text to speech technology For those callers who need operator assistance patient information is delivered to the operator s PC screen along with the call Avaya contact center applications integrated with INI s CTInsight application retrieve and route records from the hospital database As a result calls can be handled more promptly and patients don t have to repeat information gt Using technology to improve customer service For quality control and staff training purposes the hospital is now able to record calls and examine how well the calls are handled That means improvements can be made over time in the service the hospital delivers The new capability is based on IP telephony call recording software from Witness Actionable Solutions a division of Verint Systems Inc gt Connecting calls to the right
57. ity to contact mobile members of staff Each QuesCom 400 IP GSM gateway can provide Solution Category gt Infrastructure gt Mobility gt Telecommuting Primary Industries Served gt Banking gt Finance gt Government gt Insurance gt Manufacturing gt Retail gt Telecommunications gt Transportation gt Utilities Member Presence gt EMEA Avaya Contact David Sheldon 44 0 1483 309090 dpsheldon avaya com from two to 12 GSM channels gateways are stackable to achieve 60 GSM channels and supports G 711 G 723 1 G 729a and GSM codes to cover all possible cases It is both SIP and H 323 compliant Ques SCC Me 2h Radiance Communications Pte Radiance a joint venture between Keppel T amp T and SingTel is the voice and data converged market leader in providing VoIP and data services IP PBX PBX CRM CTI and IVR integration customized IP telephony and contact center applications mobility and wireless solutions and unified communications solutions both in Singapore and the Asia Pacific region Today the company provides seamless operational support across Singapore China Malaysia Brunei Philippines Hong Kong Taiwan Indonesia and Korea With a clientele that covers every major industry whether MNC local conglomerates SMEs branch offices and carrier business the Radiance vision is to be the choice communications solutions provider in the region For more info
58. keyboard Meanwhile a significant number of calls have been offloaded by the IntelliSPEEH Virtual Agent allowing operators to focus on callers who need additional service Currently Intell SPEECH is directing an average of 30 000 calls per week Finally WebSERVICES is providing physicians and staff easy access to the important information housed in the directory including critical on call schedules Users can page directly from a directory entry further streamlining communications The SDC implementation was designed delivered and installed in a manner that would allow this organization to transition to an IP environment The health care facility s ability to leverage its investment allowed the organization to achieve its immediate goals while at the same time positioning the health care facility for future IP deployments Results Currently Intell SPEECH is processing an average of 30 000 calls per week for all four sites three hospitals and an administrative site with a transaction completion rate above 95 percent Since installation operators now have more time to concentrate on providing a higher quality of service to patients staff and physicians alike Time spent administering to database changes and on call scheduling updates has been significantly reduced and the accuracy with which staff are able to reach on call physicians has increased dramatically gt Increases confidence by enabling operators to efficiently and Knowledg
59. lackDiamond 10808 and 8800 series and include EAPS support for high availability The Summit 300 comes in 24 and 48 port versions Summit Wireless Mobility WM products With the capability to support high speed cross subnet roaming and sophisticated multicast support Summit WM series switches can meet nearly any mobile voice or multimedia networking challenge With capacities of up to 200 access points APs per switch Summit WM series switches can scale to support the largest WLAN installations while providing centralized management for remote branch office installations Sentriant Security Solutions The Sentriant product family delivers essential network security solutions for network access management rapid threat detection and mitigation and data privacy applications Working with infrastructure products from Extreme Networks the Sentriant product family is a great choice to extend reach accelerate performance and enhance availability Angleton Danbury Medical Center An intelligent communications solution by Avaya and Extreme Networks Angleton Danbury Medical Center ADBC is committed to promoting the well being and health of the community and providing the Angleton Texas community and surrounding areas with quality health care services Angleton Danbury Medical Center is a showcase for the community with many of the latest innovative technologies and patients processes available Challenge With new construction
60. lesniak avaya com FIFA World Cup An intelligent communications solution by Avaya and Citrix As the Official Convergence Communication provider for the 2006 FIFA World Cup in Germany Avaya provided a champion communications network for the world s largest sporting event The converged network combining voice and data on the same infrastructure connected the 12 host stadiums the international media centers in Munich Berlin and Dortmund and the FIFA headquarters in Berlin Players coaches volunteers and fans alike benefited from the Avaya network that was instrumental in player and journalist accreditation results reporting material tracking accommodation confirmations transportation and ticketing among other critical functions With an estimated 45 000 network connections 30 000 network devices and over 15 terabytes or 15 000 000 000 000 bytes of data it is the largest converged communication network ever built for a sporting event For more information visit www FIFA com Challenge FIFA needed to manage a directory for 100 000 people from disparate organizations working on the FIFA World Cup and provide easy quick access to contact information contained in that directory across mutiple sites including stadia headquarters hotels and other venues In addition the organization sought to provide real time score updates and venue information to the browsers of the IP phones in the overall converged network prov
61. mation visit www crosstelecom com or contact John DeLozier 407 835 1102 jdelozier crosstelecom com Offers Custom Solutions The solutions that ACT provides include but are not limited to Avaya Interaction Center Operational Analyst Avaya Contact Center Express Avaya Contact Center Solutions Avaya Reporting Platforms Avaya Modular Messaging Avaya Training Avaya Speech Applications Avaya IP Telephony and convergence applications Solution Category gt Call Contact Center gt Custom Application Development gt Messaging gt Multi media Contact Center gt Multi vendor Integration gt Solution Architecture Primary Industries Served gt Banking gt Finance gt Healthcare gt Education Higher gt Hospitality gt Insurance gt Legal gt Manufacturing gt Retail gt Telecommunications gt Transportation gt Utilities Member Presence gt APAC gt CALA gt EMEA gt NA Avaya Contact Paul Horvath 312 634 2474 phorvath avaya com CROSS Our Experience Your Advantage Extreme Networks Solutions from Extreme Networks deliver powerful capabilities to solve tough networking challenges The company s innovative open architecture delivers meaningful insight and unprecedented control for converged networks that support voice video and data over wired and wireless infrastructures Extreme Networks excels at delivering availability security and c
62. mer telecommunications executives who have focused on delivering solutions for the contact centers and knowledge based workers in the SMB and Enterprise market segments vTlechnologies core strategy has been the development of easy to use simple to implement off the shelf contact center and knowledge based worker automation tools that integrate telephony systems customer relationship management CRM applications Salesforce com and contact center applications Tools are synergistic applications that act as a glue to decrease agent time per call by increasing access to caller information as well allowing on demand modification to call routing For more information visit www vtechnet com or contact Kevin M Johnson 800 782 6171 Ext 110 info vtechnet com Offers vCTISuite 36 Compliant with Avaya Communication Manager Avaya Contact Center Express Avaya Converged Communications Server Avaya IP Office Avaya Softphone Avaya IP Telephones Avaya Media Gateway Avaya Modular Messaging Avaya SIP Enablement Services Avaya Unified Communication Center and Avaya Wireless Solution vCTISuite from vTechnologies presents caller information to the contact center agents or knowledge based workers as the call is routed to the Agent s or knowledge based workers extension vCTISuite also automates such time consuming tasks as call tracking and outbound calling as well as offering a secure notepad feature for supervisors
63. n system administrators need to be able to analyze and troubleshoot voice traffic and the network the voice traffic is running on Businesses need to be able to understand how other applications are affecting voice traffic and vice versa WildPackets Enhanced Voice Option provides users with the visibility and analysis needed to keep VoIP applications and non voice applications running optimally on the network Through the Enhanced Voice Option users gain access to a wealth of detailed call quality statistics graphical representations of the voice traffic and detailed diagnostic information Specific signaling and call playback capabilities complete the enhanced VoIP analysis capabilities WildPacket 0 011 Q1 1
64. n Diego and Temecula The hybrid functionality of the Avaya IP Office system also allowed BDI to make a gradual migration to IP telephony without having to install an entirely new voice and data network BDI also found the Avaya IP Office to be extremely cost competitive against other vendors products Results gt Communications consistency The seamless integration between the existing analog phone system the Avaya IP Office Solution and the Microsoft Dynamics CRM allows the company to function as one operation while serving customers from multiple locations gt Cost savings Now BDI can run all of its inter company long distance calls between its sites in California and South Carolina over IP and avoid costly toll charges gt Enhanced collaboration And with three digit dialing between locations employees can also easily contact each other as if their colleague was across the floor instead of across the country gt Scalability Given its tremendous growth over the past few years BDI is also considering a move to a larger headquarters as well as opening more distribution points around the country The company expects to add more offices and more digital telephones while adding additional IP phones as needed to their remote locations The Avaya solution s flexibility will allow BDI to add those telephones and additional lines quickly and easily gt Improved management options The integrated Avaya and Microsoft Dynamics
65. n they have called in like a customer account number or code The customer records are routed along with the call and appear as a screen pop of information on the PC of the person handling the call By delivering current records along with calls the IP Office Customer Management solution makes it possible to efficiently access and update customer information and support consistent service for customer transactions In addition the call handler or agent can automatically create new activity records in the CRM application on receipt of the phone call The ability to dial out of a customer record provides intelligent outbound calling capabilities to the sales and service representatives within an organization As this solution combines Microsoft Dynamics CRM 3 0 and Avaya IP Office Compact Contact Center it is a comprehensive contact center solution with call routing reporting and productivity tools Microsoft Mid Market Solution Microsoft Dynamics CRM with Avaya Contact Center Express Avaya Contact Center Express CCE provides a pre built connector to Microsoft Dynamics CRM It provides the ability to call contacts in your Contacts list on their business home or mobile phone call contacts in your accounts list on their main or other phone and receive screen pops with inbound calls The Dynamics CRM connector is designed to provide screen pop and call dialing from MS CRM web pages Specifically screen pop is based on the incom
66. nal contacts It can enable the creation of ad hoc conference calls while maintaining access to voice mail email calendar and tasks And it provides speech access to voice messages from Avaya Messaging systems and email messages from Microsoft Exchange Microsoft Windows Mobile 5 with Avaya one X Mobile Edition Avaya one X Mobile Edition is a family of client software for leading mobile smartphone platforms that transforms a user s mobile phone into his her office desk phone Avaya one X Mobile Edition allows mobile employees to easily access powerful features of IP telephony software such as multi party conference calling call transfer call coverage abbreviated dialing and more Avaya one X Mobile Edition now supports Microsoft Windows Mobile 5 devices Microsoft Microsoft Dynamics Microsoft Business Solutions MS CRM Outlook Explorer Exchange Office Communicator Windows Mobile Windows Mobile 5 Windows MS_CRM Connector and other Microsoft products and services are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Lotus Notes is a registered trademark of IBM Corporation and or its related companies and are protected by U S and international trademark laws Blood Diagnostics An intelligent communications solution by Avaya and Microsoft Blood Diagnostics Inc BDI is an independent wholesale distributor of plasma derived pharmaceutical products Founded on th
67. nclude integration with leading collaboration technologies from Microsoft WebEx IBM and Avaya integration with multiple corporate directories simultaneously to provide enterprise wide directory search dial conference and broadcast capabilities and secure profile management for multi factor authentication through an Avaya IP Telephone Through these capabilities LiteScape has deployed several vertical specific applications in retail time card IP phone kiosks ad casting financial broadcast IP phone kiosks legal client matter tracking account code billing education attendance broadcast and government directory integration secure profile management For more information visit www litescape com or contact John Coyle 650 292 0353 john coyle litescape com Offers On Cast 36 Compliant with Avaya Communication Manager and Avaya IP Telephones OnCast provides function rich broadcasting directly from an Avaya IP Telephone With the OnCast family of products users can easily realize the full potential of convergence Timely content in many formats can now be easily collected from a variety of sources filtered for important detail and broadcast immediately or automatically delivering the current specific and appropriate information Litescape Retail Employee Self Service enables associates to better serve customers while enhancing overall store productivity LiteScape Retails connects to an IP network and displ
68. nd text to speech broadcasts to notify employees of system status IT maintenance schedules emergency response information and other pertinent information that needs to be widely distributed to employees in real time Results gt Competitive edge This leading investment bank can broadcast relevant information from dozens of sources to hundreds of professionals automatically gt Improved efficiency The bank s research department can broadcast messages to its traders without costly distribution both in terms of labor and time gt Improved productivity Employee notifications are easily handled and the real time capability of the broadcast eliminates lag time Microsoft Founded in 1975 Microsoft Nasdaq MSFT is the worldwide leader in software services and solutions that help people and businesses realize their full potential Our Business Microsoft is motivated and inspired every day by how customers use its software to find creative solutions to business problems develop breakthrough ideas and stay connected to what s most important to them Microsoft s three core business divisions offer the greatest potential to serve customers the Platform Products and Services Division that includes the Client Group the Server amp Tools Group and the Online Services Group the Business Division that includes the Information Worker Group the Microsoft Business Solutions Group and the Unified Communications Group an
69. ngle inbox for accessing all messages and helps reduce administrative costs through single message storage and combined administration for both voice mail and email And it reduces the number of servers to manage Avaya Modular Messaging supports a Unified desktop client through Microsoft Outlook providing unified PC desktop access to messages voice fax and email enhancing productivity of associates by providing a single interface for accessing all messages Microsoft Office Exchange with Avaya Unified Communication Center with Speech Access Avaya Unified Communication Center lets mobile remote and office workers easily access important communications tools and information via any telephone using simple and intuitive soeech commands Users can manage personal contacts calendar and tasks including Reach Me capabilities with ability to screen incoming calls and set reminders while mobile This solution facilitates placing voice calls from any phone via the corporate voice network by speaking digits using contacts from Microsoft Exchange from the users web contacts either from Microsoft Exchange or IBM Lotus Notes or corporate LDAP directory Returning calls is easy with the ability to call the sender of a voice mail if automatic number identification is supplied if he she is part of the corporate LDAP directory or personal contacts It can even call the sender of an email if they are part of the corporate LDAP directory or perso
70. nsiveness with clients The Avaya IP Sofphone and Avaya Modular Messaging keep highly mobile staff members constantly in touch with their clients to provide very personalized attentive support gt Superior customer support RMG now provides customer service 24x7 by directing incoming calls to four operations groups at locations around the world based on time of day gt Enhanced collaboration With the Avaya IP Telephony Solution all RMG employees can simply dial four digits to be connected with each other for easier communication and collaboration Avaya Modular Messaging provides centralized voice messaging to anyone on the network gt More agile secure and reliable operations The redundant Avaya servers and gateways ensure business continuity in the event of a prolonged power outage or an emergency situation gt Flexibility and scalability for the future As RMG continues to grow and expand into other markets the Avaya IP Telephony based communications solution will grow with the company maximizing the return on investment by enabling RMG to build on its existing communications infrastructure LiteScape Technologies LiteScape Technologies develops enterprise software that enhances the value of IP Telephony by integrating business applications with real time collaboration technologies LiteScape extends interactive voice text and image capabilities to Avaya IP Telephones and any IP device Its portfolio of solutions i
71. ntact center recording solutions and IP application provider in Southeast Asia Partnering with world class technology organizations Jebsen amp Jessen Communications helps businesses achieve communication goals building on service excellence as the cornerstone of its success since its establishment in 1988 Today it operates in five South East Asian markets as one of seven regional businesses under the Jebsen amp Jessen Group of Companies For more information visit www comms jjsea com or contact Caleb Gau 65 0 9822 3882 caleb_gau jjsea com Offers Web Directory Assistant WDA amp Compliant with Avaya Application Enablement Services and Avaya IP Telephones WDA is an office productivity tool that allows an operator or receptionist to search the staff directory via Intranet and perform basic telephony features on a computer workstation Features include transferring forwarding and making a call real time status of a telephone call is also reflected WDA is developed in accordance with Avaya Application Enablement Services to provide computer telephony integration WDA offers an extension to include personal phonebooks in addition to the company phone directory Enhanced Meet Me Conference Reservation EMMCR is a software suite that works with the standard 6 party Meet Me Conference The EMMCR improves and provides a user friendly administration front end to end users for conference booking without assistance from a sys
72. nter staff In addition WACH was seeking automated call routing Capabilities to connect patients to the right organization in the shortest time and with the least amount of effort better responsiveness to messages by implementing an application that automatically returns calls at the appropriate time enhanced automated access to information by providing an enhanced lab test results application and shortened call durations and improve patient satisfaction by implementing screen pops of the Patient Record screens Solution The converged solution implemented at WACH to address its business challenges combined Avaya Interactive Response Application Enablement Services AES and Dialog Designer with INI s self service solutions including INI SureConnect INI CTInsight and Lab Test Results applications INI SureConnect application provides callers the option of scheduling a callback rather than remaining on hold providing efficiencies for the call center and convenience for callers INI CTInsight application retrieves and routes records from the hospital database and delivers them to the call center agent s screen along with the call INI Lab Test Results application delivers results quickly 24 7 ensures privacy and reduces the need for staff assistance to provide results Results gt Shorter hold times Patients calling to make an appointment at the hospital or one of its clinics no longer have to remain on hold to keep the
73. olution must be fully secure Encrypted tunnels allow remote users to directly connect to the corporate network from their computer SSL is the recommended VPN option because it supports browser based encryption without special client software or remote equipment Juniper s SSL VPN appliances combine VPN and endpoint security policy setting scanning and enforcement into a single clientless system for lowest TCO Only Juniper s SSL platforms provide the most extensive set of open interfaces and tools for backend integration to both existing desktop compliance systems and user applications including Web based and traditional client interfaces This enables Avaya IP Telephony functionality like Avaya Softphone or Avaya VPN telephones without requiring a VPN client installation on the end user desktop Application Acceleration Several initiatives have become critical to IT s ability to improve economics while simultaneously increasing application performance and more tightly integrating distributed business processes Juniper Networks WX and WXC application acceleration platforms benefit IT staff involved in key business initiatives Risk Metrics Group An intelligent communications solution by Avaya and Juniper Networks RiskMetrics Group RMG is a financial risk management firm that provides financial analytics and wealth management solutions to hundreds of financial institutions corporations and central banks worldwide Formerly a division
74. optimization of VoIP Advanced Speech Recognition and multi channel contact center solutions Softel solutions create significant competitive advantage and are fully interoperational with all major manufacturers platforms The expertise of the Softel team is combined with a dedication to service from pre sales consulting to post implementation support and the objectivity of manufacturer independence For more information visit www softel com or contact John Cognata 877 4 SOFTEL jcognata softel com Offers Avaya Interactive Response Custom Solutions Softel offers consulting professional services and Solution Category system integration for Avaya Interactive Response gt Call Contact Center gt Custom Application Development gt Multi media Contact Center Primary Industries Served gt Banking gt Finance gt Healthcare Member Presence gt APAC gt CALA gt EMEA gt NA Avaya Contact Paul Horvath 312 634 2474 phorvath avaya com Talisma Talisma is the leading provider of Customer Interaction Management CIM solutions that allow businesses to deliver an exceptional customer experience Talisma s CIM solution integrates Web self service email resoonse management live chat VoIP phone and campaign management with a cohesive CIM Hub comprehensive analytics and a system wide knowledge base Talisma Knowledgebase streamlines the entire documentation process for companies to
75. opy provides contact centers with a feature rich contact recording platform Its integrated modular design can be used to satisfy all recording needs from digital screen captures to specialized recording schedules based on the unique business rules to complete call logging and long term archiving CallCopy is adaptable to a wide range of technologies Its open architecture and Application Programming Interface API will enable clients to customize CallCopy to best suit its operating environment CallCopy is stable and scalable Whether a 20 seat contact center or a 2 000 seat contact center CallCopy has a solution to fit the needs of businesses CallCopy is currently recording telephone and desktop activity for dozens of companies ranging from the FORTUNE 100 to rapidly growing start ups For more information visit www callcopy com or contact Rick Daley 614 340 4999 rdaley callcopy com Offers CallCopy Audio and Desktop Screen Recording 36 Compliant with Avaya CallMaster VI Telephones Avaya Communication Manager Avaya Contact Center Express Avaya Interactive Response Avaya IP Office Avaya Softphone Avaya IP Telephones Avaya Gateways Avaya Merlin Magix Integrated System and Avaya SIP Enablement Services The CallCopy software helps businesses measure and maintain quality levels for their contact center staff by recording telephone calls complete with desktop screen capture and a full suite of evaluation f
76. orld class organizations to deliver innovative seamless communication solutions Incorporating strategic technology alliances and go to market sales relationships the program brings unique solutions to the marketplace delivering the latest in technology and expert services to customers The mission of the Avaya Global AlliancePartner Program is to increase clarity predictability and timeliness around Avaya s engagement with these strategic partners and to provide them with a best in class consistent set of expectations support benefits and tools across the different markets in which they operate Avaya AlliancePartners vary widely in scope and expertise Some offer a breadth of capabilities while others have a laser like focus on a particular technology category Our program encompasses gt Service Providers with whom Avaya collaborates to deliver Avaya product solutions hosted solutions and sophisticated contact centers gt System Integrators with whom Avaya collaborates to help customers understand the business value of advanced technology and build complete solutions integrating products and services from multiple vendors gt Outsourcers with whom Avaya works to offer out tasking and managed and hosted solutions gt Strategic Technology Partners who work with Avaya in collaborative development efforts to define and deliver unique joint product capabilities and solutions to the market AlliancePartners complement Avaya s
77. orms and reports CallCopy is also used in general business for sales verifications dispute resolution and coaching training The application now is compliance tested by Avaya for compatibility with call recording utilizing TSAPI single step conferencing and record on demand using service observation Solution Category gt 911 gt Call Contact Center gt Custom Voice Prompt Service gt Help Desk gt Hosted Solutions gt Multi media Contact Center gt Quality Monitoring Management gt Recording Voice Digital gt Screen Capture gt Speech Recognition gt Test amp Monitoring gt Voice Recognition gt Workforce Management Primary Industries Served gt Banking gt Finance gt Government gt Healthcare gt Hospitality gt Insurance gt Retail gt Telecommunications gt Transportation gt Utilities Member Presence gt APAC gt CALA gt NA Avaya Contact Jennifer Guzman 425 201 9440 jennig avay com me mert erste EE Centurion Centurion founded in 1981 is a full service applications software developer and systems integrator specializing in customer contact centers interactive voice response and computer telephony integration CTI systems As a DeveloperConnection member Centurion products include complete banking financial public utility government agency and customer service IVR and CTI systems and software Centurion now serve
78. own strengths in IP telephony contact centers unified communications communications enabled business processes and services letting us weave leading edge hardware software and consulting expertise into cohesive solutions that help customers meet their specific business objectives As a result you can offer customers a wider choice of solutions that are sharply focused on specific needs or industry solutions Your customers will benefit from best in class solutions that help them make their people more productive their processes more intelligent and their customers more satisfied Accenture Accenture is a global management consulting and technology services company Committed to delivering innovation Accenture collaborates with its clients to help them realize visions and create tangible value With deep industry expertise broad global resources and proven experience in consulting and outsourcing Accenture can mobilize the right people skills alliances and technologies With more than 133 000 people in 48 countries Accenture works with clients in nearly every major industry worldwide Through the integration of consulting and outsourcing Accenture identifies critical areas with potential for maximum business impact innovates and transforms the processes in those areas delivers performance improvements and lower operating costs by assuming responsibility for certain business functions or areas and Accenture holds itself accountable for
79. pdates of scores were ubiquitous and useful gt Increased productivity gt More intelligent processes gt Cost savings Extend converged infrastructure to decrease costs by offering telephony features on the browsers of converged devices such as directory look up dr CounterPath Solutions CounterPath Solutions is a developer of award winning carrier grade VoIP and Video over IP SIP softphones for telecom and Internet telephony service providers cable operators IP PBX manufacturers and infrastructure manufacturers CounterPath s SIP softphones and softphone Software Development Kits SDKs which provide VoIP Video over IP IM Instant Messaging and Presence functionality and can be preconfigured to customer s VoIP service and are predominantly licensed on a per seat or per subscriber basis either co branded or private labeled CounterPath s technology is deployed by over 250 customers in more than 50 countries For more information visit www counterpath com or contact Mark Klagenberg 604 320 3344 Ext 207 mklag counterpath com Offers eyeBeam 1 5 Softphone 36 Compliant with Avaya Communication Manager Solution Category gt Call Contact Center gt Custom Applications Development gt Help Desk gt Infrastructure p gt IP Telephony Messaging gt Mobility gt Multi Vendor Integration gt Security gt Solution Architecture gt Telecommuting gt Unified Messaging gt Voice Mail
80. rmation visit www radiancecomms com or contact Ho Kiat 65 6395 2323 kiat ho radiancecomms com Offers 8 Content 36 Compliant with Avaya IP Telephones In the present society information is an important asset efficiency in transacting services is critical too Well time means money Phone is no longer a phone anymore On the IP Phone you could do so much more Watch out for a brand new channel in receiving and transacting information and service no matter static or dynamic content delivered to your IP Phone browser all at the fingertips 8 Optimization 36 Compliant with Avaya Communication Manager 8 Optimisation helps the end user to optimize the PBX features Radiance has developed 8 Meet Me Conference Scheduler and 8 System Admin Module a customised Web based booking system that allows administrators and end users to login with a personal user ID and password to book a conference session Solution Category Custom Applications Development gt Enterprise Application Integration gt Multi Vendor Integration gt Screen Pop gt Solution Architecture Primary Industries Served gt Banking gt Education gt Finance gt Government gt Healthcare gt Homeland Security gt Hospitality gt Insurance gt Legal gt Manufacturing gt Retail gt Telecommunications gt Transportation gt Utilities Member Presence gt APAC Avaya Contact Riz Masurekar 91 0
81. rnet SONET ATM and wireless connectivity and are distinguished by performance accuracy reliability and adaptability to the industry s constant evolution For more information visit www ixiacom com or contact info ixiacom com Offers IxVoice 36 Compliant with Avaya SIP Enablement Services IxVoice is a comprehensive hardware and software test framework that provides unified VoIP and PSTN test solutions for the telecom network equipment manufacturer carrier and enterprise markets With its cost effective and scalable test libraries it addresses all major VoIP protocols SIP SCCP Skinny H 223 MGCP H 248 MEGACO as well as TDM and analog telephony services Functional load and interoperability issues are easily determined using a unique drag and drop architecture for instant creation of test scenarios with pre defined visual blocks IxVoice automates the testing of networks and devices using a multi interface multi technology approach while measuring and analyzing Quality of Voice and Quality of Fax Solution Category gt Infrastructure gt Infrastructure Management p gt IP Telephony gt Quality Monitoring Management Primary Industries Served gt Government gt Manufacturing Member Presence gt APAC gt EMEA gt NA Avaya Contact Matthew Parker 732 852 3664 mparker avaya com YC IXIA JADS Comm JADS Comm JADS is a leading communication system value added application softw
82. ronics IBM adds value by integrating advanced technologies into solutions for customers including services and consulting businesses worldwide For more information visit www ibm com or contact Gail Wragg 908 953 7824 gwragg us ibm com The Avaya and IBM Alliance This alliance combines the e business technology software hardware business consulting and systems integration expertise of IBM with Avaya s expertise in embedding intelligent communications into business applications and processes Together IBM and Avaya are packaging and delivering broad converged communication solutions to integrate back office processes and customer intelligence with contact centers branch offices customer Internet channels and mobile workers transforming disparate customer channels into a single integrated and flexible enterprise The IBM and Avaya alliance packages contact center solutions IP telephony audio web conferencing and unified communications solutions from Avaya with the web portal self service platform WebSphere collaboration suite Lotus servers and consulting and integration services from IBM Combined with IBM s broad IT solutions and vertical application experience Avaya and IBM are able to deliver more comprehensive solutions than either could alone The result is better customer relationships increased opportunities for revenue generation greater employee productivity and increased responsiveness Avaya and I
83. rts 36 Compliant with Avaya Communication Manager Avaya Softphone Avaya IP Telephones Avaya SIP Enablement Services and Avaya SIP Application Server IWSAlerts is a commercial off the shelf COTS offering that transforms an organization s existing IP network telephone and text messaging infrastructure into a comprehensive emergency notification system IWSAlerts allows organizations to quickly communicate with all personnel via multiple and redundant channels computers shared computer kiosks text messaging wireless devices telephones cell and land line phones PDAs and more traditional forms of alerting such as public address systems sirens radios and digital bulletin boards Emergency operations teams use IWSAlerts to rapidly deliver highly targeted warnings instructions and information to thousands of people over multiple communication devices from a single management console The system provides real time recipient feedback and acknowledgements aiding in personnel accountability and ensuring a quick and safe response Solution Category gt 911 Messaging gt Security gt Unified Messaging gt Workforce Management Primary Industries Served gt Education gt Government gt Healthcare gt Homeland Security gt Transportation gt Utilities Member Presence gt NA Avaya Contact Denise Gilardone 781 472 6041 gilardone avaya com At Hoc CallCopy CallC
84. rystal clarity under the harshest network conditions The Extreme Networks ExtremeXOS operating system offers a real alternative to closed proprietary approaches that limit choice and compromise performance Extreme s worldwide professional service resources in the Americas Europe Japan and Asia provide assistance to keep networks up and running All Extreme Networks offers are tested for compliancy with Avaya IP Telephony Solutions and are supported by Avaya Global Services For more information visit www extremenetworks com or contact Christopher Rajiah 678 467 9121 Crajiah extremenetworks com Offers BlackDiamond Modular Switch Family For IP Telephony applications where high availability is a must the Extreme Networks BlackDiamond product family delivers switching capabilities to connect media servers media gateways contact centers CRM databases and firewalls All BlackDiamond switches feature the modular ExtremeXOS operating system for extraordinary performance under duress and the Ethernet Automatic Protection Switching EAPS protocol for ultra fast protection against a variety of failures Select switches also include the CLEAR Flow rules engine for insight and control at 10 gigabit speeds Heading up the Extreme Networks modular switch family the BlackDiamond 10808 and 12804C switches deliver highly scalable solutions ideal for very large core applications Both products support CLEAR Flow instrument
85. s and technology consulting that helps customers with business process engineering and technology selection and migration to help reduce risk gt Comprehensive network infrastructure expertise that encompasses servers switches routers intelligent endpoint devices and service provider networks to help reduce operational expenditures gt End to end services and support including but not limited to outsourcing out tasking services managed services and hosted solutions that help customers manage costs and focus on their core competencies Through all of our programs including the Avaya BusinessPartner and Consultant Relations programs Avaya and our extensive partner ecosystem can together help our customers reduce risk across their enterprise simplify their operations and gain competitive edge by transforming how communications can be used for strategic advantage Avaya DeveloperConnection Program The Avaya DeveloperConnection Program promotes the development compliance testing and co marketing of innovative third party products that are designed to utilize Avaya platforms or are compatible with standards based Avaya solutions The use of open standards allows companies to add new capabilities to their enterprise without having to replace their existing infrastructure They can integrate new Intelligent Communications applications into their operations and deliver vital information to employees and customers wherever they are loca
86. s hundreds of customers large and small across the United States For more information visit www centonline com or contact Larry Wallace 727 431 5208 lwallace centonline com Offers Avaya Interactive Response Custom Solutions Centurion writes custom applications in VXML for Solution Category Avaya Interactive Response AIR and Avaya Voice gt Call Contact Center Portal and in IRAPI for AIR Applications are in gt Custom Application Development support of IVR IWR and Contact Center Solutions gt Screen Pop Primary Industries Served gt Banking gt Finance gt Govt Federal State amp Local gt Utilities Member Presence gt NA Avaya Contact Paul Horvath 312 634 2474 phorvath avaya com Ce Citrix Systems Citrix Systems the global leader in access infrastructure and the most trusted name in secure access is an Avaya partner for the Avaya Application Gateway AG250 and the Avaya Phone Application Suite Citrix develops customized vertically focused converged voice and date applications that deliver the benefits of Internet Protocol telephony to users by providing converged voice and data applications designed to increase user productivity simplify user interaction and enhance organizational communications Citrix is headquartered in Fort Lauderdale Fla and the Citrix Advanced Solutions group is based in San Jose Calif More than 180 000 organizations worldwide rely on Citrix to deliver any
87. share information with employees customers and partners The flexible self learning knowledge base captures and presents current relevant information to customers in a Web self service mode and to agents through a flexible portal within the single screen agent interface Incorporated in 1999 Talisma is based in Bellevue Wash with offices located across Asia Australia Europe and North America For more information visit www talisma com or contact Craig Gordon 44 0 1753 834562 craigg talisma com Offers Talisma CIM 36 Compliant with Avaya Communication Manager and Avaya IP Telephones Talisma Knowledgebase Create organize and distribute common responses and other content to audiences through numerous methods across self and assisted service channels Talisma Knowledgebase enhances article life cycle administration coordinates article ratings and relevance and gives management powerful metrics and reporting tools gt Provide customers with immediate answers Give customers immediate 24x7 access to critical information Through a self service portal view customers can find answers using powerful search methods FAQ s forums and more gt Improve support staff effectiveness Customer service and support staff can access the knowledge base allowing them to reduce customer handling time and improve first contact resolution rates Reduce phone and email volumes Reduce phone and email volume by giving
88. siness as lean as possible Endo had outsourced its sales force In December 2003 however the organization completed the internalization of its sales processes which required it to more than double its headcount As a result Endo needed to quickly expand its communication infrastructure and improve the availability and efficiency of its current Microsoft Exchange email environment The company found that it also needed to improve its telephone systems Solution To develop and implement this new communication network Endo turned to IBM Global Services Integrated Technology Services ITS The team suggested that Endo consolidate its email systems and upgrade its messaging software with telephony and modular messaging solutions using Avaya Although the company had a long term relationship with both IBM and Avaya using Avaya hardware as well as IBM technologies and networking expertise this project would be the first time Endo would be working with the two organizations in an integrated fashion After successful assessments IBM Global Services ITS performed system migration and software upgrade services for Endo At the same time IBM introduced a new IBM TotalStorage DS4100 Storage Server into Endo s infrastructure In addition to hosting saved Exchange messages the storage server also acts as a repository for back office SAP data With its email environment in place Endo turned its attention to its phone systems IBM expanded an exist
89. solutions combine Avaya s leading contact center solutions and IP telephony products with Accenture global business consulting integration services and expertise in vertical markets Accenture Customer Contact Transformation Services integrates transformation and technology investments to maximize workforce performance coordinates service delivery across multiple channels and increases the profitability of each interaction By decreasing labor requirements increasing self service capabilities and integrating leading Avaya contact center technologies included in this offer can help dramatically reduce the cost of service delivery by 10 to 30 percent Specifically the Accenture Customer Contact Transformation solution helps clients understand the true cost of serving customers align customer treatment with revenue growth implement cost effective self service channels that enhance service quality optimize the performance of contact center personnel and processes explore innovative sourcing solutions that reduce risks and operating costs and align customer contact capabilities to customer demand without committing to high cost technologies and operating infrastructures By combining Avaya s leadership in developing next generation intelligent customer focused communications technology with Accenture s proven record as one of the leading providers of CRM solutions and services thousands of enterprises can manage critical customer
90. ted and regardless the type of communication device or network they use As a result companies are able to get more out of their communications investment and can realize new possibilities for making their business more competitive IANnovations The Avaya DeveloperConnection program s membership totals thousands of companies including hardware and software developers system integrators service providers and Avaya customers from around the world This year we are excited to welcome members from Ubiquity Software s UDN developer program to the Avaya ecosystem These partners will bring new value to Avaya customers both Enterprise and Service Provider as well as to other members of our developer community itself through their innovative applications and development tools Members have expertise in IP telephony contact centers and mobility applications and have created hundreds of innovative solutions tested for Avaya compliance including natural language speech recognition applications wireless services specialized computer telephony integration and applications tailored for specific vertical industries As members of the DeveloperConnection program companies have access to a wide range of support from Avaya including technical resources compliance testing training and marketing benefits Avaya Global AlliancePartner Program The Global AlliancePartner Program combines Avaya expertise and industry leadership with that of other w
91. tem administrator Solution Category gt Call Contact Center Primary Industries Served gt Banking gt Finance gt Government gt Healthcare gt Insurance Member Presence gt APAC Avaya Contact Riz Masurekar 91 0 989 251 0550 masurekar avaya com EMMMC also allows end users to book conferences in advance and will automatically send conference notifications reminders to participants via email and SMS to mobile and or Avaya IP Telephones Call Center Service Level Indicator is a back end application that queries information from an Avaya solution reflect the service level of all calls Service level status is indicated via a set of traffic lights and the benchmark for any service level status change can be configured This application provides a customizable quick and direct notification in monitoring service level for contact centers JEBSEN amp JESSEN Juniper Networks Juniper Networks leads the industry in enabling secure assured communications over a single IP network Juniper Networks is revolutionizing the economics of global information exchange Its purpose built high performance IP platforms enable customers to support many different services and applications at scale Service providers enterprises governments and research and education institutions worldwide rely on the company to deliver products for building networks that are tailored to the individual needs of users services and
92. ter software can run on IBM eServers running AIX or Linux gt Avaya Interaction Center AIC can leverage customer intelligence from an IBM DB2 back end database for routing decisions and screen pops gt Customers running AIC 7 0 and greater selecting to use the thin client Web interface are taking advantage of the WebSphere Application Server Customers using the Avaya Voice Portal to implement self service and speech self service applications may utilize the WebSphere Voice Server and WebSphere Application Server for their speech engine and Services Oriented Architecture SOA application platform An SOA based application platform allows businesses to leverage existing investments in infrastructure applications skill sets and to accelerate the development and deployment of speech based self service applications Endo Pharmaceuticals An intelligent communications solution by Avaya and IBM Endo Pharmaceuticals Inc Endo was established in 1997 from a leveraged buyout of The DuPont Merck Pharmaceutical Company Today the company is headquartered in Chadds Ford Pa and specializes in branded and generic pharmaceuticals that are used primarily to treat and manage pain Endo s research development sales and marketing efforts have produced a portfolio of established analgesic products including Lidoderm Percocet Frova and DepoDur For more information visit www endo com Challenge In an attempt to keep its bu
93. the U K Germany and the U S For more information visit www prognosis com or contact John Dunne 61 0 2 9921 1534 john dunne prognosis com Offers Prognosis IP Telephony Manager 36 Compliant with Avaya Communication Manager Avaya Servers Avaya Media Gateways and Avaya Telephones PROGNOSIS IP Telephony Manager is a specialized management tool that provides proactive monitoring across Avaya and other major IP PBX vendor platforms offering support personnel a unified view across all their disparate IP telephony environments For Avaya environments PROGNOSIS software greatly simplifies the task of managing large deployments offering the capabilities to gt Troubleshoot diagnose and optimize voice quality gt Gain deep visibility into the state of key system components for fault rectification performance monitoring and capacity planning k Manage multiple vendor telephony environments through a single unified view Solution Category gt Call Contact Center IP Telephony Primary Industries Served gt Banking gt Finance gt Government gt Healthcare gt Insurance Member Presence gt APAC Primary Region Avaya Contact Riz Masurekar 91 0 989 251 0550 masurekar avaya com gt Monitor across large enterprise and managed service provider deployments PROGNOSIS is quick and easy to install providing the most frequently used alerts displays and reports out of the box
94. uced costs improved employee productivity and increased strategic advantage leveraged through the IT infrastructure HP delivers to Microsoft users Avaya s broad set of Unified Communications solutions to assist enterprises with the critical requirement to gain greater value and strategic differentiation from IT communications investments Together Avaya Solution Category gt Business Consulting gt Call Accounting gt Call Contact Center gt Call Control Routing gt Enterprise Application Integration gt Infrastructure gt Infrastructure Management p gt IP Telephony Managed Services Messaging gt Multi media Contact Center gt Multi Vendor Integration gt Solution Architecture gt Unified Communications Primary Industries Served gt Banking gt Finance gt Government State amp Local gt Insurance gt Manufacturing Member Presence gt APAC gt CALA gt EMEA gt NA Avaya Contact Alan Rosenkoff 908 953 2783 arosenkoff avaya com and HP deliver a high level of unifying communications skills including integration into existing data networks with a broad set of communications solutions In addition Avaya and HP together can build value upon the new unified communications environment within a company to show real ROI in a company s performance Da invent When it comes to Microsoft HP has the largest and most experienced Microsoft trained workforce
95. xpertise in vertical markets from Unisys making it possible to offer total end to end solutions from desktop to the data center Avaya Contact Rich Navarro 908 953 5357 rnavarro avaya com UNISYS Imagine it Done Veraz Networks Veraz Networks is a leading global provider of IP softswitches media gateways and digital compression products that enable voice video and other multimedia services Wireline broadband and wireless service providers in over 50 countries have deployed Veraz s IP product suite to transport convert and manage voice and multimedia traffic over both legacy and IP networks Veraz s products allow service providers to quickly and efficiently migrate from traditional voice networks to all IP fixed mobile and multimedia networks For more information visit www veraznet com or contact Francesca Puggioni 408 750 9541 fpuggioni veraznet com Offers Veraz ControlSwitch Release 5 5 5 36 Compliant with Avaya Communication Manager Solution Category Avaya SIP Enablement Server and gt SIP Trunking Services Avaya Telephones Primary Industries Served Veraz ControlSwitch enables service providers to pee gt Telecommunications achieve market differentiation by Leveraging a proven distributed Member Presence IP softswitch design APAC The ControlSwitch offers sophisticated software gt CALA fail over and recovery mechanisms including device gt EMEA level network link l
96. ya IG550 Integrated Media Gateway with the J4350 and J6350 routers enterprises can easily extend the power and functionality of Avaya Communication Manager software to remote branches offering straightforward installation and integrated management capabilities plus business continuity options Security Solutions Juniper Networks based its security architectures on multiple layers where each layer reinforces the protection of the others complementing each other with functionality and hiding defense mechanisms from view Additionally layered security supports interoperability with existing infrastructure minimizing investment to only where and when needed The Foundation of Security Firewall and IPSec VPN Whether securing internal networks from the outside world securely segmenting internal networks or performing some combination of the two Juniper s Integrated Firewall IPSec VPN is a purpose built fully integrated appliance and system providing network and application layer access control and security including Application Layer Gateways ALGs that support H 323 and SIP protocols Antivirus anti spam and Web filtering capabilities round out the secure gateway functionality in certain products Integrated high performance IPSec VPN support authenticates and encrypts communications between branch and remote locations Some models have fully integrated Intrusion Detection and Prevention technology for a comprehensive solution managed
97. ya and SDC Solutions A world class health care organization located in New Jersey consists of three hospitals and one administrative site It currently services three million residents of eight northern and central New Jersey counties for their health care needs The organization s goal was to provide 24 7 service for each of its locations and further elevate its standard of customer service to the next level Challenge A world class health care facility was looking to consolidate call handling for three separate hospitals using a PC based console solution The solution had to allow for centralized attendant service and provide operators with access to on call schedules and paging The health care facility also wanted to implement a speech based auto attendant to provide 24x7x365 directory service The system had to be updated automatically using HL7 and have the capability of replication thereby allowing each site to process calls for each other Finally the system needed to provide Web access to both directory information and on call schedules and allow for departmental administration of on call scheduling Solution Since implementing Intelli DESK PC based Console to process calls at the operators stations operators are able to answer and direct incoming calls page staff and physicians provide physician messaging services access the most updated on call schedules and launch emergency procedures directly from the IntelliDESK programmable

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