Actiontec GT784WN Troubleshooting
Contents
1. Wireless N DSL Modem Router Upgrading the Firmware This procedure will describe how to upgrade the firmware on your Wireless N DSL Modem Router Before you start make sure the Modem Router is connected via Ethernet cable to the computer you are using to download the new firmware If you try to install the firmware over a wireless connection the firmware may become corrupted damaging the Modem Router 1 To download a new version of the Modem Router s firmware go to the Actiontec website www actiontec com and navigate to the support page for the Modem Router to download the latest firmware 2 When the firmware download begins click Save 3 When deciding where the file will be saved select a familiar location like My Documents or the Desktop This way when the download has finished the file s will be easy to find The firmware download will appear as an IMG or image file which will be loaded on the Modem Router via its web interface 4 With the Modem Router powered up and the computer connected to it via Ethernet cable stop all other network activity and open a web browser on the computer 5 Type 192 168 0 1 in the Address bar of the browser then press the Enter key on the keyboard 6 In the screen that appears select Log into my device 7 Another screen appears From the row of icons at the top select Utilities 8 In the next screen from the menu on the left select Upgrade Firmware 9 The Upgrade Firmw2. are screen appears Click Browse 6 1 2011 Wireless N DSL Modem Router 10 A separate window appears Locate the IMG file you downloaded in earlier select it and then click Open 11 Back in the Upgrade Firmware screen click Upgrade 12 The upgrade process begins It can take 3 6 minutes to finish Upon completion the following alert will appear Firmware Update Completed Successfully Notes e Once the upgrade process has begun do not refresh or close the browser e Do not disconnect the Ethernet cable or turn off the Modem Router e Ifthe firmware upgrade fails do the following 1 Restart the upgrade again by selecting the IMG file and reloading it 2 Ifthe upgrade still cannot be restarted reboot the Modem Router After the Modem Router has rebooted and the Power light glows solid green try the upgrade again 3 Ifthe Power light does not glow solid green get a small tool and press and hold the Reset button on the back panel of the Modem Router When the Power light changes color release the Reset button The Modem Router reboots After the Modem Router has rebooted try the upgrade again 4 Ifthe Modem Router does not return to a functional state it may need to be replaced Contact Actiontec Technical Support at 1 888 436 0657 for more information 6 1 2011
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