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DKT/IPT Telephone User Guide

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1. Night Ring Answer H5H39 Off hook Call Announce Manual Mode Voice First 2 Tone First 1 21 or 12 Override Busy Do Not Disturb 2 Executive 3 Paging Page All Groups H30 Page Individual Groups 31 Group Number Emergency Page Individual Group 38 Group Number Emergency Page All Groups 37 Answer for External Group Page 5 36 Zone Number Repeat Last Number Dialed 0 Strata CTX DKT IPT Telephone 06 03 Table 11 User Programming Feature Codes Feature Access Codes continued Feature Feature Access Code Sequences Speed Dial Register 66 Station 00 99 1 Index Number 00 99 System 2 Index Number 000 099 3 Index Number 100 199 4 Index Number 200 299 6 Index Number 400 499 7 Index Number 500 599 8 Index Number 600 699 5 Index Number 300 399 9 Index Number 700 799 Start Application 18 Substitution of Dial 440 Substitution of Dial 441 Travelling Class Override Enter Code 471 Change Code 69 Index Number old Code new Code User Programming Mode 9876 Voice Mail VM Direct Transfer to Voice Mail 407 Ext Number Volume Control Beep 6101 Volume Control Ringing 6102 Strata CTX DKT IPT Telephon
2. To make an Emergency Page lift the handset off hook press extension 37 To make an Emergency Page to a group lift the handset off hook press extension 38 and enter the Zone number 50 Strata CTX DKT IPT Telephone 06 03 Advanced Operation Privacy Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time Privacy applies to multiple appearances of extensions Phantom extensions outside Lines and outside Line Group buttons The application of Privacy to individual telephones is controlled in system programming By default the system is private If you are in a conversation another telephone with an appearance of the line on which you are talking cannot intrude unless that telephone has been programmed for Privacy Override In that event the other telephone may enter and leave the conversation at will If all users are provided with Privacy Release in Class of Service the system will function as non private Your telephone may be equipped with a Privacy Release and or a Privacy on Line button On a normally private telephone Privacy Release allows other appearances of you line to join the conversation On a normally non private telephone Privacy on Line allows you to exclude others The Privacy condition may be toggled at any time during a conversation At the end of the conversation the line s privacy condition returns to its original state To use Privacy
3. or if you are using the manual method the Record LED flashes green rapidly Continue to Step 2 2 Manual method only If you want to record the call to the predefined mailbox associated with the phone you are using press The Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash rate You are now recording or if you want to record this call to another mailbox enter the mailbox number usually the extension number Finish by pressing The Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash rate You are now recording 3 To stop recording press Record The LED turns off and the recording stops To resume recording at this point you need to begin a new recording see Step 1 Strata CTX DKT IPT Telephone 06 03 61 Advanced Operation Call Recording Notes The following notes apply to telephone systems that are networked For instance if your company is so large that some departments are connected to one system node and others are on another either in the same building or in another city the telephones on the other node are considered remote stations e When a station that started voice recording puts a line
4. 06 03 User Programming 5 User programming enables you to change your telephone s layout registration and other settings With user programming you can re define Flexible Buttons to perform other functions Enter numbers in your personal Speed Dial list Program One Touch and Flexible Buttons Register Call Forward assignments for easy use max of four buttons per telephone Assign Message Waiting Keys Assign the background music BGM source to be played over the telephone s speaker Note User Programming applies to LCD telephones only Programming Feature Buttons Digital telephone users can use the programming mode for customizing their Toshiba telephones without the aid of an Administrator or Service Technician The User Programming mode is accessed with a Program button assigned to a Flexible Button or through an access code User Programming enables users to customize these features Flexible Buttons Toshiba telephones have 10 14 or 20 Flexible Buttons to which the user can assign any one of approximately 50 different features DND ACB Release etc Once assigned to a button the feature is accessed by pressing that button Some of the types of feature buttons that users can set on their telephones include Strata CTX DKT IPT Telephone 06 03 69 User Programming Flexible Button Codes e Call Forward Users can set the Call Forward CF destination and CF No Answer timer for the CF buttons e One Touc
5. extension DSS One Touch Speed Dial or any other flexible feature The DDSS3060 console uses dual red and green LEDs to show call and feature status Note Button numbers in the above figure are examples only DSS Buttons DSS buttons can appear on both the DADM and DSS Console Each DSS button is associated with a particular station in your telephone system DSS buttons can transfer an outside call to the associated station or make a direct call to the associated station The DSS LED lights steady red when the station associated with the DSS button is ringing busy on a call or when the associated station is idle but all appearances of the station s extensions are busy or in use by other stations When the associated DSS button is in the Do Not Disturb mode the LED blinks red at a slow rate DSS buttons cannot call station Phantom extension numbers Distributed Hunt Group Directory Numbers or ACD Groups DSS buttons may be configured as One Touch Buttons that may be programmed to call these destinations The LED colors described in this section apply to the DADM3020 and DDSS3060 Described Flash conditions apply to all DSS console models and the DADM Strata CTX DKT IPT Telephone 06 03 81 DADM DSS Console DSS Console 82 Calling a Station To call a station s extension from either a DSS console or a DADM press the DSS associated with t
6. s serial number is defaced or missing or f if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality design or performance The sole obligation of TAIS or Toshiba Corporation under this warranty or under any other legal obligation with respect to the equipment is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts at their option If TAIS or one of its authorized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct special indirect consequential or exemplary damages for breach of contract tort or otherwise Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning To obtain service under this warranty the retail customer must bring the malfunction of the machine to the attention of one of TAIS authorized dealers within th
7. 6 7 8 9 To set an advisory message 1 Go off hook or press your extension button or phantom directory number button to hear dial tone Note A phantom directory number button is similar to an extension button that is shared on other telephones 2 Press 411 Message No see table any additional digits such as time etc 3 Go on hook or press Spkr to release the line To clear the registered message 1 Go off hook or press your extension button or phantom directory number button to hear dial tone 2 Press 412 3 Go on hook or press Spkr to release the line 22 Strata CTX DKT IPT Telephone 06 03 Advanced Operation Account Code Calls Account Code Calls Account Codes Forced or Voluntary can be used for a variety of reasons including billing tracking and line restriction applications Account Codes are assigned in the system as a fixed length default is six digits and are recorded by the system along with the details of the calls which can be printed on a Station Message Detail Recording SMDR report Verified Non Verified Account Codes If programmed for Verified Account Codes the system checks the account code you entered against a list created by the CTX System Administrator The code you enter must be on the list for the call to proceed Non verified account codes must be of a uniform length specified by the CTX System Administrator Forced Account Codes Some applications requir
8. 6043 outside line access code dest telephone no tone timer 08 60 tone Cancel Press ext button 6053 tone Call Forward Any Call Set for Another Station Enables you to set call forwarding for another telephone within your telephone system You will need the other telephone s CF pass code in order to do this CF Pass Codes are created in system programming All Calls to an ext Press ext button 6012 tone dial the other telephone s ext no enter other telephone s CF pass code dest telephone no tone All Calls to outside telephone no Press ext button 6012 tone dial the other telephone s ext no enter other telephone s CF pass code outside line access code dest telephone no tone Busy to an ext Press ext button 6022 tone dial the other telephone s ext no enter other telephone s CF pass code dest telephone no tone Busy to outside telephone no Press ext button 6022 tone dial the other telephone s ext no enter other telephone s CF pass code outside line access code dest telephone no tone No Answer to an ext Press ext button 6032 tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer 08 60 tone No Answer to outside telephone no Press ext button 6032 ton
9. Codes Feature Access Codes continued Feature Feature Access Code Sequences On hold Outside line Retrieve Ext button 5 73 Line on hold On hold Directed Extension Retrieve Ext button 5 74 Ext No on hold Conferencing Three Way 494 Dialing Dial 441 Dial 440 DISA Security Code Change 658 old Security Code 1 15 digits new Security Code 1 15 digits Do Not Disturb Local On 6091 Local Off 6092 Remote On 6191 ext no Pass Code Number Remote Off 6192 ext no Pass Code Number Door Lock Control 12 Door Lock Number Door Phone Calling 15 Door Phone No 01 24 depending on system size Emergency Call 911 without Ringing Flash Short 450 Flash Long 451 LCD Language Change 495 Language No LCR Outgoing Call 9 Message Waiting MW Release a received MW 409 Retrieve a received MW 408 oo ibis another Station 63 Ext no Cancel MW at another Station 64 Ext no Messaging Advisory Strata CTX DKT IPT Telephone 06 03 75 User Programming Feature Codes 76 Table 11 Feature Access Codes continued Feature Feature Access Code Sequences Advisory Message Activation 411 Message No Advisory Message Cancellation 412 Network Access Code Private Network 8 Private Network No
10. DKT IPT Telephone 06 03 37 Advanced Operation Call Waiting 38 Notes e The Primary extension number is the directory number by which the telephone set is defined Other non primary extension numbers may also appear on the telephone By convention the Primary extension number is assigned to the first button on a multi button telephone e If more than one call is on hold the call on the telephone s lowest button number is picked up e Ringing calls are picked up over held calls as a priority Call Waiting You can answer a call that is transferred to your station even when your station is busy When another call is camped onto your station you hear two Camp on tone beeps and the extension or Line LED flashes red on hold If a call is sent to your station when busy and your station does not have an extension button available to receive the call two camp on tone beeps are sent to your telephone You must disconnect or transfer the existing call to answer the waiting call To answer a waiting call by placing the current call on hold Press Hold The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call or if your telephone has the Auto Hold feature just press the flashing extension button You are connected to the transferred call The extension or Line LED flashes green in use Note See your CTX System Administrator to find out if you have Auto Ho
11. EXIT Exit Mailbox HANGUP QUIT Disconnect from Stratagy ES Strata CTX DKT IPT Telephone 06 03 Advanced Operation Voice Mail Soft Keys Table 7 Soft Keys for CTX Digital Telephones pkT 3014 spi pkT30208p PKT2010 SD Voice Mail Functions IPT1020 SD ACCEPT Confirm automatic copy destination ADD ADD ADD Create a Guest Mailbox ADD DESTS Additional Destinations ADD MBX ADD ADD Add a mailbox to the list ALL MSGS Copy All Messages AM AM APPEND APND Append recording AUTO COPY Set Automatic Msg Copy BACK UP Backup rewind BSY GRT REC Record Busy Greeting BUSY GREET Select Busy Greeting toggle CALL SCREEN Change Call Screening On Off CANCEL Cancel recording CANCEL MSG CANC CNCL rae ee ano seiectnew CHANGE Change notification digits pata AA GRT GRT Change Greeting CONT DELETE Continuous Delete CONT PLAY Continuous Play DATE TIME DATE Message Date and Time DELAY TIME Set Delay Time DELETE DEL DEL Delete the message guest mailbox DELETE MBX DEL DEL Delete a mailbox from the personal distribution list Strata CTX DKT IPT Telephone 06 03 57 Advanced Operation Voice Mail Soft Keys Table 7 Soft Keys for CTX Digital Telephones continued DKT 3010 SD DKT 3014 SDL DKT 3020 SD De padi he Voice Mail Functions IPT1020 SD DELETE MSG Delete message Future Delivery Review DEST
12. Publication Information on the back of the document s title page Refer to the following for more information e Strata CTX DKT3001 2001 Digital Single Line Telephone User Guide e Strata CTX DKT IPT Telephone Quick Reference Guide e Strata CTX WinAdmin Application Software and CTX DK Partner Products Documentation Library CD ROM Strata CTX DKT IPT Telephone 06 03 ix Introduction Related Documents Media Strata CTX DKT IPT Telephone 06 03 The Grand Tour 1 This chapter familiarizes you with DKT3000 series digital speakerphones IPT1020 SD Internet Protocol Telephones IPTs and DKT2000 series digital speakerphones model numbers appear on the bottom of your telephone DKT3000 series Telephones The DKT3000 series models include DKT3010 S 10 button DKT3020 S 20 button shown on the next page DKT3010 SD 10 button with two line by 24 character LCD DKT3020 SD 20 button with two line by 24 character LCD DKT3014 SDL 14 button with eight line by 24 character tilting LCD and 16 Soft Key buttons shown on page 63 All of the DKT3000 series Toshiba speakerphones enable you to place and receive calls without lifting the handset Strata CTX DKT IPT Telephone 06 03 The Grand Tour DKT3000 series Telephones Toshiba LCD telephones provide easy access to frequently used features Prompts guide you through specific tasks They also provide Outside Line Identification User Name Number Call Duration Date Time of Day displays and
13. Release While on a CO line call press Privacy Release The LED lights red The outside line flashes at all appearances When another station user enters the outside line call by pressing a common outside Line the Privacy Release LED turns Off To add a third station press Privacy Release again the process repeats To set cancel Privacy Press Privacy on Line to set privacy The LED lights steady red Others are blocked from entering your outside line calls when they press a common Line or press Privacy on Line again to cancel the feature The LED turns Off Redial Use this button to redial the last number dialed from your telephone To redial the last number press Redial or 0 Strata CTX DKT IPT Telephone 06 03 51 Advanced Operation Speed Dial Speed Dial Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code Dial sequences can include telephone numbers authorization codes passwords feature activation codes and pauses Speed Dial may be used to originate a call or invoked after a call is established There are two types of Speed Dial e Station Your CTX System Administrator allocates a block of up to 100 personal speed dial numbers in increments of 10 per telephone You can create and change these numbers from your own telephone You have exclusive use of them If you have a DKT3014 large display telephone and want your named station speed dial numbers to appear on the displa
14. These flexible feature buttons can be assigned as CO line Directory Number DSS One Touch Speed Dial or any other flexible feature Up to two DADMs can be attached to a telephone to provide 40 buttons to supplement the telephone s 10 or 20 buttons Each DSS button and Line button has an LED that provides a status of the outside line or station assigned to it The DSS button acts like a speed dial button to a specific extension e A station or line shows steady red when in use by others green when in use by the DADM e A DSS LED will flash red while making a call and turn intermittently green once connected e An outside Line LED is green when the outside line is in use by the DADM console user It is red if it is in use by another telephone user Note Button numbers in the figure to the right are examples only First DADM Second DADM Strata CTX DKT IPT Telephone 06 03 DADM DSS Console DSS Console DSS Console The Direct Station Selection DSS console operates alongside of a digital telephone to err provide 60 additional buttons The 3000 series telephone requires a 3000 series DSS the 2000 series telephone requires a 2000 series DSS A DDSS3060 example is shown right The DDSS2060 not shown looks similar and has the same button LED functions Note The IPT1020 SD does not support a DSS console The 60 flexible feature buttons can be assigned as CO line
15. a line becomes idle If you were attempting to make an outside call the telephone number is automatically dialed including the account code or override codes that were used To cancel ACB Press Auto Callback or extension button 431 26 Strata CTX DKT IPT Telephone 06 03 Advanced Operation Background Music Background Music You can set background music over your telephone speaker or over external speakers Up to 16 different music sources can be applied to the Strata CTX system the first source is Quiet Tone all others can be music or recorded information To enable background music on your telephone speaker Press the BGM n BGM where n is the music sources 1 16 Or press an extension button 490 n Spkr where n is the music source 1 16 If the music source is a single digit press before pressing Spkr If the source is omitted then the last selected music source is selected gt To cancel background music on your telephone speaker Press BGM Or press an extension button 491 Spkr To enable background music over your external paging speakers Press BGM ext and enter a source number 1 16 to select a music source or press an extension button 492 n Spkr where n is the music source 1 16 If the music source is a single digit press before pressing Spkr If the source is omitted then the last selected music source is selected gt To cancel background
16. caller although he she can still speak through your speaker Strata CTX DKT IPT Telephone 06 03 Advanced Operation Override Calls 3 Press Mic or Microphn Cut off again to reconnect to the second caller You can toggle as often as you choose If you do not want the first caller to hear your conversation with the second caller cover the mouthpiece of your handset Override Calls The available override features are Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting The Busy Override BOV muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered This option applies to the station receiving the muted ring The muted ring can be sent to the telephone speaker or to the telephone handset headset and speaker To use Busy Override After reaching a busy station press 2 A muted tone is heard at the busy station indicating that a call is waiting The station number displays Do Not Disturb Override Do Not Disturb DND Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in Your telephone may be programmed to block DND Override from other telephones Your station s LCD shows the station you have called is in the DND mode OCA is possible to DND stations from stations that are programmed for DND Override gt To use DND
17. can make page announcements to telephones and external speakers Check with your CTX System Administrator to find out the zone numbers for various paging groups To make a Page Announcement to telephones or external speakers 1 Lift the handset press extension and enter a paging access code 2 Make your announcement then hang up Strata CTX DKT IPT Telephone 06 03 49 Advanced Operation Paging To make a Group Page Press Group Page and enter the Group number 01 16 Or press extension 31 and enter the zone number Answering a Page To answer a Group Page lift the handset off hook press extension 5 35 and enter the Group number To answer an External Group Page lift the handset off hook press extension 5 36 and enter the Group number All Call Page You can make an All Call Page to telephones assigned to the All Call Page Group Stations are assigned to the All Call Page Group in system programming gt To make an All Call Page 1 With the handset off hook press All Call Page or extension 30 This pages all telephones in the All Call Page Group but depending on system programming you may or may not page external speakers 2 Make your announcement then hang up To answer an All Call Page Lift the handset off hook press extension 5 35 Emergency Page An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices
18. on hold consultation hold or line hold voice recording stops and cannot be resumed e When a remote station on another node in the telephone system starts voice recording then puts the call on hold if that call is picked up by another station voice recording continues e When a local Attendant splits two callers that were conferenced voice recording stops When a remote Attendant splits two callers voice recording is unaffected e Ifa recorded call is put on Line hold voice recording stops when that held call is picked up by another station When the held call is in a different node voice recording is unaffected when the held call is picked up e ACD or Attendant call monitoring cannot be used if voice recording is taking place Conversely if ACD or Attendant call monitoring is taking place you cannot use voice recording Pause Resume Recording You can pause the recording while continuing the conversation by pressing PS RES The PS RES LED flashes red Your conversation is no longer being recorded To resume recording as part of the same message press the PS RES button again You can pause and resume indefinitely throughout the conversation The only limit may be a message length imposed by the voice mail system Other Voice Mail Features Another voice mail feature lets you to include a voice mailbox in a conference call See Adding Voice Mail to a Conference on page 15 For instructions on the Stratagy Vo
19. or DSS console is equipped with a Line button you can answer outside line calls from the DADM or DSS console as you would from a digital telephone To answer an incoming outside line call toa DADM or DSS Console press the flashing Line Speed Dial Your DADM or DSS console may be equipped with SD Speed Dial buttons that can be programmed to dial telephone numbers or to access features SD buttons on either the DADM or DSS console function like SD buttons on digital telephones Strata CTX DKT IPT Telephone 06 03 83 DADM DSS Console DSS Console 84 Paging You can make an announcement page to a group of telephone speakers selected in system programming with All Call Page on the DSS console SD if programmed on either the DSS console or the DADM can be used for page announcements See All Call Page on page 50 Call Forward Override DSS Override Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode instead of being forwarded Usually the console s telephone is the unit activated to perform this function Among other applications this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office gt To override call forward with the console s associated telephone 1 Press Cnf Trn or extension button 2 Dial the station number set for call forward Make th
20. program features onto Flexible Buttons for one touch feature access 70 Strata CTX DKT IPT Telephone 06 03 User Programming Flexible Button Codes Setting Changing a Flexible Button s Function 1 Press 9876 to enter User Programming Mode 2 Press Hold 3 Press the Flexible Button to set or change 4 Enter the Flexible Button Code see Table 9 plus any optional parameters 5 Press the same Flexible Button flashing to save the setting DATA PROGRAMMED appears on your LCD Table 9 Flexible Button Codes Feature Code Feature Code Account Code 660 Caller ID 580 Automatic Busy Redial On 150 Cancel 290 Automatic Callback 160 Do Not Disturb On Off 180 Background Music 530 Door Lock Cancel 540 Call Forward CF Any Calls DSS Button 610 All Call 340 Flash Short 200 Busy 350 Flash Long 210 No Answer 360 Microphone Cut off 840 Busy No Answer 370 One Touch Button 570 CF External Outside Calls Paging All Call 380 Page All Groups 220 Busy 390 Page Individual Groups 230 No Answer 400 Emerg Page Individ Group 250 Busy No Answer 420 Emerg Page All Groups 240 Call Park Orbit 170 Answer Page All Groups 590 Call Pickup Phantom Extension Message Waiting 560 Incoming Group Pickup 430 Privacy 320 Incoming Directed Extension Pickup 440 Privacy Release 330 Incoming Directed Group Pickup 450 Night Transfer 600 Incoming Di
21. ringing 86 dial pad 67 digital add on module DADM 80 direct inward system access see DISA directories 67 direct station selection 64 buttons 39 DISA security code 75 distinctive ringing 40 DKT2000 series telephones 4 DKT3000 series telephones 1 do not disturb 41 75 override 47 door lock 42 control 75 door phone 43 calling 75 DSS 39 buttons on ADMs and DSS consoles 81 call answering 83 call forward override 84 calling 82 console 79 81 night transfer 84 paging 84 speed dial 83 transferring 82 E echo cancellation 44 emergency call 75 page 50 emergency call 44 emergency ringdown 45 exclusive hold 16 executive override 48 extension number viii external directory 65 F feature access codes 74 flash 71 75 flexible buttons 3 6 codes 71 flexible directory numbering 85 forced account codes verified non verified 23 G group line button 7 group pickup 36 H hold 16 line hold 13 36 hot dialing 8 Strata CTX DKT IPT Telephone 06 03 indicators LED 78 internal directory 65 IPT1020 SD 4 44 IPT1020 SD function setting 91 ISDN buttons 55 89 L language changes 75 language code 45 LCD large screen 63 3000 series buttons 3 6 contrast 17 LCR dialing out 75 LED indicators 78 line access 7 automatic selection 8 buttons 7 ringing preference 8 line button 7 13 M message waiting 11 75 message waiting light on another
22. send touchtones with your dial pad The feature is cancelled when the call is completed Strata CTX DKT IPT Telephone 06 03 55 Advanced Operation Voice Mail Direct Transfer 56 Voice Mail Direct Transfer The Strata CTX enables you to transfer a call directly to a voice mailbox without first ringing that person s telephone To transfer a call directly to Voice Mail VM 1 While on a call press Cnf Trn You hear feature dial tone 2 Enter 407 You hear entry tone 3 Enter the VM mailbox number usually the same as the extension number then press The call transfers immediately and your extension becomes idle Voice Mail Soft Keys This section provides simple definitions of the Stratagy ES including the Stratagy 1ES32 Voice Mail Soft Keys Once your telephone is connected to your Stratagy ES voice mailbox the LCD displays the Stratagy ES Main Menu options shown in Table 6 below You are then able to perform many of the standard Stratagy ES voice mail functions using the Soft Keys on your telephone Table 7 shows a sample of some of the available Soft Keys For more information on Stratagy ES voice mail features refer to the Stratagy Voice Processing User Guide Table 6 Stratagy ES Main Menu Soft Keys for CTX Digital Telephones so esas da Voice Mail Functions IPT1020 SD PLAY MSGS PLAY PLAY Play Messages SEND SEND SEND Send Messages MANAGE MBX MGMT MGMT Manage Mailbox
23. telephone 12 on phantom ext MW 12 messaging advisory 75 Mic button 12 microphone cut off 45 46 71 Msg button LED 11 Strata CTX DKT IPT Telephone 06 03 Index I P N names storing speed dial 66 names entering 67 network access 76 networked systems and stations 62 night ring answer 76 night transfer button 84 O off hook call announce OCA 46 76 one touch button 72 73 outside line access 7 override access codes 76 busy 47 call forward DSS 84 do not disturb 47 executive 48 privacy 49 travelling class 77 override calls 47 P paging 37 84 access codes 71 76 park 74 personal speed dial 65 pickup 36 pick up group calls 37 pooled line group 7 privacy 51 override 49 private network access 76 programming buttons 71 99 Index R V R U redial 13 user programming 69 71 77 repeat last number dialed 76 ringing V distinctive settings 40 voice first signaling 8 line preference 8 voice mail ringing repeat 85 access codes 77 call record 61 S conference 15 signaling direct transfer 56 tone 8 volume control 77 78 voice first 8 voluntary account codes verified non soft keys 20 21 verified 24 2000 phone location 6 3000 phone location 3 DKT3014 LCD 64 65 Stratagy voice mail 56 speakerphone 10 speed dial 52 72 access codes 71 77 names 66 personal 65 73 system 65 speed dial DADM or DSS 83 start application 77
24. telephone instead of dialing a Centrex access code The Centrex access code including the necessary flash and or pause sequence is activated when the button is pressed See your Centrex or PBX operations manual for specific details Ringing Repeat The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone enabling you to answer appropriately for either outside inside or callback calls Strata CTX DKT IPT Telephone 06 03 85 Centrex Application Delayed Ringing Delayed Ringing Outside line or Centrex line s can be programmed for a 12 second and or 24 second ring delay at stations to permit alternate answering conditions Answer the line when your telephone is ringing 86 Strata CTX DKT IPT Telephone 06 03 Button Labels B All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones If a button does not appear on your display or telephone keystrip label see your CTX System Administrator for button assignments The button labels in Table 13 are for the Programmable Buttons on your telephone Programmable buttons are the unmarked buttons on your keystrip Table 13 Feature Button Definitions Button Definitions Account Account Code Press to enter a Voluntary Account Code anytime during a Central Code Office outside line call without interrupting the conversation Pal All Call Voice Page Pres
25. telephone s CF pass code tone Change Call Forward Pass Code Your telephone must be enabled in programming to have the ability to change pass codes Change Pass Code Press ext button 670 tone dial the dest ext no tone old pass code tone new pass code tone Strata CTX DKT IPT Telephone 06 03 Advanced Operation Call History Call History Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing The call is placed in the list along with the number name if provided time and date of the call and status of the call answered abandoned or redirected You can access this list from an LCD telephone with a flexible Caller ID button To view Call History When your station is idle press the Caller ID button The Caller ID LED lights green and the latest record displays Press Vol A for the next record press Vol Y for the previous record To view the call date time and status press Page press again to toggle to call name number Call Park Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone These areas are called orbits You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number You can specify one of 20 General Park Orbits 7000 7019 or a valid extension number within the
26. the ability to display names and telephone numbers of outside incoming callers The DKT3001 single line digital telephone is also available see the Strata CTX DKT3001 2001 Digital Single Line Telephone User Guide for more details JUN LCD Display LCD Control Mode Page Scroll Feature Buttons Handset e M ee TOSHIBA StratalP Red Green _ A OOOO appears on LED Indicators 3 El oag IP telephones Dial Pad _ a Flexible Buttons also known as Programmable Buttons PB Fixed Buttons Microphone Location DKT3020 SD Telephone 2 Strata CTX DKT IPT Telephone 06 03 The Grand Tour DKT3000 series Telephones Fixed Buttons The fixed buttons on your dial pad enable you to perform standard functions quickly and easily These buttons are described in Chapter 2 The Basics Flexible Buttons Your telephone can have 10 14 or 20 Flexible Buttons shown in the illustration on the previous page that can be programmed to do many button functions including e Line is used to access an outside line e Primary Extension is your extension button e Pooled Line Group enables you to access available outside lines from a group of lines appearing under one button e Feature Access Buttons enables you to store features onto a single button One Touch Buttons are used for storing Speed Dial numbers or feature access code sequences onto a single button Note See Table 13 on page 87 for a co
27. to the conference call If no other internal stations are included in the conference call the call will be disconnected To transfer conference control 1 Do Steps 1 and 2 above to add the line to which you wish to transfer conference control See previous Note Announce the call and hang up to transfer it This station now becomes the conference master with the ability to add or delete parties gt To hold a conference call If you are the Conference Master press the Hold key once or twice for Executive Hold to place the conference call on hold The other parties can continue with the conference Music on hold is suppressed and your extension LED flashes green You can rejoin the conference at any time by pressing your extension button When you return you retain Master status Strata CTX DKT IPT Telephone 06 03 The Basics Conference Calls Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call To add Voice Mail to a conference call performed by Conference Master 1 Press Cnf Trn to place the current call on Consultation Hold 2 Dial the voice mail VM extension number then enter the VM mailbox and security code This adds the voice mailbox to the conference 3 Press Cnf Trn to reconnect to the original party You can continue to add co
28. to view IPT firmware version application and boot versions read only 4 Press FB2 to view IPT MAC address read only 5 Go off hook and hang up 96 Strata CTX DKT IPT Telephone 06 03 Index A abandoned call numbers see Call History 35 about this book conventions viii how to use this guide viii organization vii related documents ix access codes 71 74 account codes 23 71 74 calls 23 forced 23 verified non verified 23 add on module DSS console 79 advisory messaging 75 alert signaling 25 all call page 50 alphanumeric entry 67 ANI 35 answering calls 9 attendant console 74 automatic busy redial 71 74 callback 26 callback cancel 71 74 hold 16 line selection 8 automatic hold 16 Strata CTX DKT IPT Telephone 06 03 B background music BGM 27 71 74 busy override 47 button labels 87 programming 71 buttons 3000 series LCD 3 6 DSS on ADMs and DSS consoles 81 extension viii fixed 3 5 flexible 3 6 one touch 72 C caller ID 35 call forward access codes 71 any call 29 override 84 station 28 system 28 call history 35 call hold 16 call park 74 orbits 35 call pickup 36 71 74 call recording 61 97 Index D H call transfer 13 call waiting 38 48 centrex application 85 feature buttons 85 CO line call transfer 13 CO line buttons 7 CO line queuing 39 conference calls 14 75 hold 16 voice mail 15 D DADM 80 delayed
29. your extension and three for each additional phantom extension that you may have Press Msg then lift the handset Your telephone rings the extension or voice mail device that sent the indication The LED continues to flash red After answering the message s place the handset back on hook If the Msg LED continues to flash you have more messages repeat Steps 1 3 above to retrieve them Voice mail devices turn off the LED LCD indications after a short delay after you checked all messages To manually turn off your Msg LED press your extension button then press 409 Do this step for each message received Strata CTX DKT IPT Telephone 06 03 11 The Basics Microphone 12 Turning On Off MW LED on Another Extension If you call an extension and it s busy or there is no answer you may be able to light that extension s Message Waiting LED and enable that extension to call you back The ability to perform this feature is set in system programming 1 Dial an internal extension You hear busy tone or there s no answer 2 Press Msg or 7 The Msg LED flashes red on the called telephone At your telephone the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light Example MW SET TO 3620 If you decide to cancel the Message Waiting light at this point press Msg or 7 again while ring over tone is playing and the light will be cancelled 3 Press Spkr Your
30. 020 SD Settings C This chapter explains how to enter data for your IPT1020 SD telephone if it was not previously entered by the telephone installer or if you need to change this information You may also need to ask your Telephone System Administrator for the information required for the following steps IP address subnet mask number router address Station ID CTX Strata Net node number IP address for the BIPU M1A etc Notes You may want to enter a period or backspace when performing the following steps While in programming mode Press 3 6 9 Hold simultaneously to enter programming mode you can use these buttons for the following functions e Press to enter a period Press Vol Y to backspace e Press Spkr to cancel entry and start over Strata CTX DKT IPT Telephone 06 03 91 IPT1020 SD Settings Initializing the IPT1020 SD 92 Initializing the IPT1020 SD CAUTION If you initialize the IP telephone all settings return to default 1 Press 3 6 9 Hold simultaneously 2 Press Vol A Press FBO1 to initialize the telephone s function settings LED On initialize LED Off don t initialize See IPT1020 SD Function Settings on page 95 for details Press FBO2 to initialize LCD contrast setting LED On initialize LED OFF don t initialize Press FBO3 to initialize the telephone s IP network connection settings LED On initialize LED Off don t initialize See IPT to
31. 1 for BIPU IP address mode Press one of the following 1 manual setting then press Hold Press FB12 and enter the BIPU IP address then press Hold e g if the BIPU IP address is 192 168 1 241 enter it in this format 192 168 1 241 2 auto setting by broadcast then press Hold 3 auto setting by multicast IPT doesn t support multicast setting in this first release then press Hold Press Hold again to set all the above data Go off hook and hang up The IPT will search for the BIPU M1A initialize and then set the IP address from 20 sec to 60 sec Time Date and PDN displays on LCD when the information is set Note See IP Telephone Start Up Sequence below for an explanation of the LCDs that you will see during this procedure IP Telephone Start Up Sequence After the IP telephone network setting has been programmed the following displays occur after the IP telephone is hung up Action LCD Indication Remarks 1 AEREE INITIALIZING g PLEASE WAIT Strata CTX DKT IPT Telephone 06 03 93 IPT1020 SD Settings IPT to IP Network Connection Instructions 94 Action LCD Indication Remarks 2 HON IPaddress setting Possible errors for IP IP address is IPaddress setting address not set Can t set IPaddress e No DHCP server etc If error occurs IP address setting is c
32. 20 button with LCD shown below DKT2020 FDSP 20 button with LCD and External Microphone jack DKT2001 See the Strata CTX DKT3001 2001 Digital Single Line Telephone User Guide An illustration of the DKT2020 SD is shown on the next page Strata CTX DKT IPT Telephone 06 03 The Grand Tour DKT2000 series Telephones TOSHIBA LCD Display Handset Page Scroll ESE LCD Control Buttons Soft Keys Red Green LED Indicators E Dial Pad 5 8 A Flexible Buttons o lt Ki B o C Gem 2 1 Gx E Caw Fixed Buttons Microphone Location DKT2020 SD Telephone Fixed Buttons The fixed buttons on your telephone enable you to perform standard functions quickly and easily These buttons are described in Chapter 2 The Basics Strata CTX DKT IPT Telephone 06 03 5 The Grand Tour DKT2000 series Telephones Flexible Buttons All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones If a button does not appear on your display or telephone keystrip label see your CTX System Administrator for button assignments Line Buttons You may have buttons designated as Line and or Pooled Line Grp which enable you to directly access outside lines Pooled Line Grp enables you to access available CO Lines from a group of lines appearing under one button Liquid Crystal Display Your Liquid Crystal Display LCD shown right shows CF ALL 202 203 e Des
33. After disconnecting first call 4 pulses second 1 8 second On Off 3 4 second on 1 8 second Off 10 pulses second 2 pulses second Conference 10 pulses second steady Strata CTX DKT IPT Telephone 06 03 DADM DSS Console 6 This chapter provides an overview of the following two optional units and describes the features buttons and associated LEDs It describes the various models for the following two types of units e Digital Add on Module DADM adds 20 line feature buttons to digital telephones Up to two DADMs can be connected to a telephone e Direct Station Selection DSS Console adds 60 line feature buttons to a digital telephone Available for system operators who do not have an attendant console Strata CTX DKT IPT Telephone 06 03 79 DADM DSS Console DADM DADM 80 Digital add on Modules DADM can be connected to 3000 IPT and 2000 series telephones to provide additional buttons Certain models are not interchangeable The DADM3120 works with the DKT3000 series telephones and the IPT1020 SD The DADM3020 works with 3000 series telephones only and the 2000 series telephone requires a 2000 series DADM The DADM3020 model is shown below right The DADM2020 not shown looks similar and has the same functions Buttons and LEDs The DADM3120 and DADM3020 essentially look and operate the same way each providing 20 feature buttons to their respective telephones
34. Arda 85 Ringing Repeat A A 85 Delayed Ringa mnene tdi ee 86 Appendix B Button Lab elSs oooooooooionononnininnnoncoconononcoocoonrnronocononoonoroooooo 87 Appendix C IPT1020 SD Settings Initializing the IPT1020 S Dionisio a a a ea dbeeshesesaguulaeegheeasee tee 92 IPT to IP Network Connection Instructions oooconnccnocnnocnnnonconoconaconnonnannncnnn conc c nono rnnncnnc ns 92 IP Telephone Start Up Sequence rieien dei ae E EEA AiE 93 IPT1020 SD Function Settings ai ai E aei a aa a ai aii 95 Setting the IPT1020 SD Headset Transmit VoluM ooconccnnncinoninoncnonoconanonaconocnnnonnananonnos 96 Viewing IPT1020 SD Terminal Information eee eeeccsseceeeeseeeeeeseseeeseeeaeceaeenseeees 96 A REEE IE E TEET RARE 97 Strata CTX DKT IPT Telephone 06 03 Contents Appendix C IPT1020 SD Settings vi Strata CTX DKT IPT Telephone 06 03 Introduction This user guide describes how to use the 3000 series and 2000 series digital telephones as well as the Internet Provider Telephone IPT1020 SD for Strata CTX systems Also discussed are Digital Add on Modules DADMs and the Direct Station Selection DSS Console Organization Chapter 1 The Grand Tour provides an overview of the digital telephones Chapter 2 The Basics covers the basic telephone features that you need to know Chapter 3 Advanced Operation includes an explanation of Soft Key operations Features are presented alphabetically and
35. Contrast Adjustment cccccessseceneeceecceeseceesseeesaaecseaeceeneeceneeesuecesaeceeaaeceeneeseneeeeas 17 Chapter 3 Advanced Operation UM AUD E 19 SOLE RC Scaricare ne 20 Soft Key Example ici eat a OE te ead diet Le a de 21 Advisory MEessagessiicy stv ernai eth cee a a 22 Account Code GMS arar eel Sat es lios 23 Verified Non Verified Account Codes ccecccccessceceeceeseeceeeeceeeeceeneeceeeeeeaaeceaaeceeaeeneaees 23 Forced Account Code iria ola ill dpi dla das 23 Voluntary Account Codes Verified Non Verified ooooconnnonocccnoncnoncnonannncnonacnnnnnnnananonnos 24 Automatic Busy Redial cuina noelia 25 A A NO 26 Background MUSIC ec iii 27 Strata CTX DKT IPT Telephone 06 03 Contents Chapter 3 Advanced Operation Gall Forward adan de dota 28 SMA Deedee a ae he a eG ie 28 Stationerne ieee a a Al eae date de i ae oe eat ates 28 Station Call Forward Categories ninenin nenii iieii a E EEA TE 29 Call Forward Setter dad 29 Station Call Forward Procedures ccceecceseceseeescesseecsseceeceseeeeeeseeeseaeesaecsaeceeecsaeenneeenes 30 Call Forward Examples sit A A A sis 31 Call Historia dao baa eecadadeunedb a a a aa ae a eais 35 Call Park A E O ara tai EE OEE EEEE 35 Call PICKUP seins sie oaan na r ea e REA A AAEE Sro totbtectecen bis 36 Group Pickups ona aee e tis eth een reel e E EL ee tiv neste nk R iaa 36 Page Internal Call Pickup gs pcctidsnhetsateneb ne eesti siii 37 Coal FW O A ii 38
36. Dial an extension When you hear busy tone press 5 and after one long tone you can talk through the speaker of the destination telephone The person you are calling has answering options described below Automatic If your telephone and the extension you are calling have been programmed for Automatic OCA you can talk through the speaker of the destination telephone without hearing the busy tone and without dialing 5 To answer a Handset OCA call While you have a call in progress you hear one tone in your handset to indicate that a second station is calling Press Mic to toggle between the new and original callers You talk to the new caller for as long as you hold down Mic When you release the button you return to the original caller In both cases neither caller can hear the other Your LCD indicates which station or CO line you are connected to To answer a Speaker OCA call Note This feature is not available on the IPT1020 SD telephone 1 While you have a handset call in progress and you hear one tone this indicates that a second station is calling The second caller connects to the speaker in your telephone The Spkr LED flashes and the Mic LED lights You will be speaking to the first caller through your handset and the second caller through the microphone 2 To turn off your microphone speaker to the second party you can press Mic or Microphn Cut off the Mic LED turns Off You will no longer be talking to the second
37. Direct Inward System Access DISA ceecceeccessssceeneseececesseeesaeceeaececeeeeseeesaeseaaecneneeaes 39 Direct Station Selection Buttons Hotline ooocoooccccooooncnononnnnncnnnnnnononnnononononncncnnnnncnnnnns 39 Distinctive RIM ci AO da pc a 40 Do Not Disturbia li Recetas aa 41 Setting DND for Another Extensi0N oooconoccnonnnoccconncnononancnnncnoncnnncnnncnnnnnnn cra non nono nacnnanns 42 Door Loki ad SAE ST NENS 42 Door Phone i eia ai E e E E O Didi 43 Echo Cancellation coito ir ladridos lirio pei meee 44 Emersencey Call ici tinieblas 44 Emergency Monitoring Station ee esccssesesecesesseeeeceesceceaeeeseceaeceseeeaeeeaeeaeessaeeaeenss 44 Emergency Rinedo Wii arta ia 45 Tan Sua ge Codes A Aa 45 Microphone Cut Off nia A castigated Wa e EE 45 Off hook Cal ANNOUNCE tocata it usa hindi tans 46 Override Calls ici a 47 BUSY OVER a A tati eae RO ESS 47 Do Not Disturb Override sucios tica a E E E a oe 47 Executive Over iisen eene A a A E A EOE EE EEE aeS 48 Destination Restriction Traveling Class Override oooconnoconccnoncconnconnconnnonnnonanonnconnccnnacno 48 Class of Service Override e enat iaraa A da 49 Privacy Override escasa alada bat E ew eis lated 49 Strata CTX DKT IPT Telephone 06 03 iii Contents Chapter 4 DKT3014 LCD Features PA Qin gS ee Masi ott secant gates e aden ei nae a aore Aeae Ta a a EEEa maa 49 Answering a Page ci A 50 AM Call Paria hu on ee bein nie i i ea aeons 50 Emergency Pa
38. INATION Enter automatic copy destination DIRECTORY DIR DIR Directory plus name DND DND DND Change Do Not Disturb On Off Enable Disable ENABLE whos ok DISABLE e Notification template toggle e Automatic copy END TIME Set copy End Time FOLDERS FLDR New Saved message folder FORWARD FWD FWD Forward the current message FUTURE DLVR Set Future Delivery Future Delivery Review GO FORWARD Go forward advance GUEST MBXES GST GST Manage Guest Mailboxes IMM ALL FAX SNDN Immediate Fax all faxes in folder IMM THS FAX SND1 Immediate Fax current fax doc MARK PRIVAT PRV PRV Set Private status On Off MARK URGENT URG URG Set Urgent status On Off MSG FOLDERS FLDR FLDR Manage Personal Folders MSG NOTIFY Change message Notification MULTI ENTRY MULTI MULTI Multiple Destinations NAME RECORD NAME NAME Record your Name NEXT NEXT NEXT Play next message 58 Strata CTX DKT IPT Telephone 06 03 Advanced Operation Voice Mail Soft Keys Table 7 Soft Keys for CTX Digital Telephones continued DKT 3010 SD DKT 3014 SDL DKT 3020 SD ae padi ae Voice Mail Functions IPT1020 SD NEXT MSG Play next message Future Delivery Review NEXT NAME NEXT NEXT Play next name PAUSE PAUS PAUS Pause recording PAUSE PLAY Pause playback PER DST LST LIST LIST Manage Personal Distribution Lists vege LIST LIST Personal distribution list 1 25 PM PM PREVIOUS Play
39. IP Network Connection Instructions below for details 6 Press Hold again to complete the initialization process Go off hook and hang up IPT to IP Network Connection Instructions 1 Press 3 6 9 Hold simultaneously 2 Press 2 then press Hold to select the Network Setting Mode Press FB1 to see if the DHCP server is in use or not Press one of the following normally use 1 manual setting 1 manual setting then press Hold 2 auto setting by DHCP server then press Hold Press FB2 Enter the IP address for this IPT and press Hold To enter the period in an IP address press the button on your dialpad e g if the IP address is 192 168 1 241 press 192 168 1 241 Press FB3 Enter the subnet mask number and press Hold e g if the subnet mask address is 255 255 255 0 press 255 255 2550 Strata CTX DKT IPT Telephone 06 03 10 11 IPT1020 SD Settings IPT to IP Network Connection Instructions If the IPT is connected to a router or other gateway device press FB4 Enter the router address then press Hold Only used if Step 3 above is set for manual setting Press FB5 Enter a Station ID for the IPT and press Hold This is usually your telephone s primary number PDN Press FB6 to enter the CTX Strata Net node number of the CTX node that contains the BIPU M1A to which this IPT interfaces then press Hold This FB setting is for CTX networked systems only Press FB1
40. IS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY 90 DAYS FROM THE DATE OF DELIVERY TO YOU 5 Limitation Of Liability TAIS ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL SPECIAL INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION DATA OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY 6 State Jurisdiction Laws SOME STATES JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE JURISDICTION TO STATE JURISDICTION 7 Export Laws This License Agreement involves products and or technical data that may be controlled under the United States Expo
41. Msg LED turns Off The Msg LED on the called telephone flashes until the called party presses the flashing Msg button which calls you back 4 To turn Off a Message LED that you have set on another extension press 64 plus the extension number that has the message light set Then press Spkr or hang up to release your telephone Your LCD shows the extension and MW CANCEL Or dial the extension that you set the Message LED on then press 77 Then press Spkr or hang up to release your telephone Microphone gt To turn the Microphone On Off when the speakerphone is active Spkr LED is On press Mic When the Microphone is On the Mic LED is On steady red When Mic is Off the LED is Off and you cannot be heard through the microphone The microphone and its LED are always On when you receive a Voice first internal call and Off when you receive a Ring first call Each station s microphone can be set in system programming to e switch On Off with one touch e switch Off only while pressed and held e either On Off at the start of handsfree dialing To talk back to a Handset Off hook Call Announce call press and hold Mic and talk over your telephone handset headset The LED and microphone remain Off Strata CTX DKT IPT Telephone 06 03 The Basics Call Transfer Call Transfer 1 While on a call press Cnf Trn Your Line LED flashes green and you hear internal dial tone Dial the extension where the call will be
42. ONDAY 01 35 BOB T DON U CAROL F FRED M CUST SERV GRAY W PREVIOUS MORE EXIT CALLING 3200 Strata CTX DKT IPT Telephone DKT3014 LCD Features Directory and Speed Dial Listings System Speed Dial and Personal Speed Dial Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection described above 1 Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen 2 To view the following pages press the MORE Soft Key press PREVIOUS to page back 3 To select someone from the list press the Soft Key next to their name The system calls that number and displays its directory information Internal Directory and External Directory External Directory enables you to search the System Speed Dial Numbers alphabetically typically external destinations Internal Directory enables you to search all of the internal name extensions alphabetically This saves time since you do not have to step through the lists screen by screen See Table 8 on page 67 for instructions on entering letters numbers and punctuation from the dial pad 1 Press the INTERNAL DIR or EXTERNAL DIR Soft Key to view the first screen FRED J NO 3371 INPUT THE NAME EXIT FIND 2 Begin by entering the name see Table 8 on page 67 and pressing the PREDA NO 3371 FIND Soft Key B LEFT RIGHT EXIT FIND Strata CTX DKT IPT Telephone 06 03 65 DKT3014 LCD Features Directory and Spe
43. Override After reaching a station in DND mode press 2 A tone signal is heard at the DND station indicating a call is coming in On your station the LCD shows the station number you have overridden Your LCD displays DND OVR DENY if the station you called denies DND Override Strata CTX DKT IPT Telephone 06 03 47 Advanced Operation Override Calls Executive Override Executive Override enables you to enter an established conversation Your telephone can also be programmed to block Executive Override from other telephones gt To perform Executive Override After reaching a busy station press 3 Or if you have an LCD telephone use the OVRD Soft Key You enter a conference with the busy station and the party to whom he was talking The called parties may hear an optional tone signal prior to your entering the conversation Your LCD displays EXEC OVR DENY if the station you called denies Executive Override If you do not have Override privileges you will camp on Destination Restriction Traveling Class Override Enables a station user to override the Destination Restriction or Traveling Class of a particular telephone by entering a pre determined account code To use Destination Restriction or Traveling Class Override 1 Press 471 Confirmation tone plays and the LCD shows Enter OVR Code 2 Enter the trunk access code or LCR access code 3 Dial the external telephone number 48 Strata CTX DKT IPT T
44. TOS H l BA Telecommunication Systems Division Strata GT Digital Business Telephone Systems DKT IPT Telephone User Guide June 2003 Publication Information Toshiba America Information Systems Inc Telecommunication Systems Division reserves the right without prior notice to revise this information publication for any reason including but not limited to utilization of new advances in the state of technical arts or to simply change the design of this document Further Toshiba America Information Systems Inc Telecommunication Systems Division also reserves the right without prior notice to make such changes in equipment design or components as engineering or manufacturing methods may warrant CTX UG DKIPT VA 4016231 Version A 1 June 2003 CAUTION Copyright 2003 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Strata is a registered trademark of Toshiba Corporation Stratagy is a registered trademark of Toshiba America Information Systems Inc Trademarks registered trademarks and service marks are the property of their respective owners Do not use cleansers t
45. This does not affect the call There are two ways to dial using a Voluntary Account Code gt To dial using the Account Code button 1 4 After accessing a CO line press the Account Code button LCD telephones prompt you to ENTER ACCOUNT CODE NOW Enter the account code digits The LCD prompt disappears upon entry of the first account code digit After the account code is entered the time indicator is restored in the LCD If your station is set for Verified Account Codes you hear confirmation tone when the code is valid If the code is invalid you hear two short tones Enter the Account Code Your conversation is not interrupted gt To enter an Account Code using access codes Note It s a good idea to warn the other party that you will be disconnected 1 momentarily when you enter the access code Once the code is entered you will be connected again After accessing a CO line press Cnf Trn Once you press Cnf Trn your call is interrupted you and the other party cannot hear each other You will hear feature dial tone 2 Dial 46 LCD telephones prompt you to ENTER ACCOUNT CODE NOW Enter the account code digits The prompt disappears upon entry of the first account code digit After the account code is entered the connection is restored and the LCD shows the time Strata CTX DKT IPT Telephone 06 03 Advanced Operation Automatic Busy Redial Automatic Busy Redial After reach
46. apter 2 The Basics Important Read First eee eeeesseeeeceeeceseeeeeeeceseeeees What s My Medid Which Outgoing Incoming Call Features Do I Have Making a Calle cin atar soon iia ioe o irioicias Hot Dial T eee Socks a Seesicedeeessectteesancctessesebecsddediadlavestetes Spkr Button cdi dida Hand seta i 22 0100 iON Aa Aaah eae ee Strata CTX DKT IPT Telephone 06 03 lassen ideas NAS 7 Contents Chapter 3 Advanced Operation Answernga Callado 10 Handset niia EA det dated eset a eds Sie Goan a ee ea ets 10 Speaker rie RO 10 Handsfree Answerback iii o 10 Switching Between Handset and Speakerphone ooonnccnoccnocanocccononannnnnnnonncnnncnn nono ncnnnannns 10 Message Waiting iii dada ait a ains 11 Responding to a Lit Msg LED raei aala a io o e e ai 11 Turning On Off MW LED on Another Extensi0ON oooconoconncnonnconnconnconaconncnnn non aconnccnnannns 12 IMicrophOme AE EEE E E A T 12 Gall Transferi senene a ani innate eee a Eai aani 13 Conference CalSci pene A E ERR A pectic E C aaa 14 Adding Voice Mail to a Conference ocoooncccncccnonononcnnnnnnncnnnconnonnncnnncnnn cnn cnn n cnn eii ie 15 Connecting Two Outside Lines umi a 15 Od TET EENE A E A T E A E A E E 16 Exclusive Hold ci E ee Seto ae A ER Shen aw ea ea 16 Automatic Hold aeoe wo ere aeeed ahi tedden omen E Rie es 16 Consultation Hold piein e hat A ia as aka 16 Volume Control isiingie torens eenia ialactedadsfezoviabetacest esstiuderesse let baie 17 LCD
47. arried out continuously 3 naire Searching BIPU Retries every 10 seconds for BIPU Possible errors ree Searching BIPU found time BIPU not found out nee not Searching BIPU found Station Can t get StationID ID automatic setting BIR snot Searching BIPU found StationID unmatch StationID manual setting e Multicast address is Not exist Multicast addr not registered BIPU IP address setting mode is automatic setting by multicast e BIPU IP addressisnot Not exist BIPU address registered BIPU IP address setting mode is manual setting 4 Registering et When registering fails IPT retries by starting at R t IPT to BIPU SiS mg Step 2 again Error message Exxx is error number Registering IPT Can t register IPT EXXX Strata CTX DKT IPT Telephone 06 03 IPT1020 SD Settings IPT1020 SD Function Settings Action LCD Indication Remarks 5 Registering LCD data is indicated from completion CTX Example normal action NO 205 FEB 28 THURSDAY 01 09 IPT1020 SD Function Settings These steps enable you to turn On Off button beeps room noise cancellation handset Busy Override and headset volume control You can also adjust the setting for carbon headsets vs non carbon headsets 1 Press 3 6 9 Hold simultaneously 2 Press O then Hold 3 Press the Feature Buttons to turn the LEDs On Off for the desired function s
48. ciedad strict lic odie tetas sidad 70 Setting Changing a Flexible Button s Function oooconcnnnconononocononcnnncnnncnnncnn nono ncrnnacnnannos 71 One Touch Buttons tl cda Ata ee 72 Changing a One Touch Button 2 0 0 eececcseceeececseeceseeeeaeeeaaeeceeeceeeeeaeeeeaaeceeaeeceeeeenaees 72 To Use a One Touch Button reticentes a e alegar Eais esti 73 Setting Changing a Personal Speed Dial Code ee eee eeesseeseeereeeseeceseceeeeseeeeeeenes 73 Peature CodeS se hist de A Saati hed ees ate teh ated eae etl ees 74 LED Indicator DetallS omar ia it a 78 iv Strata CTX DKT IPT Telephone 06 03 Contents Chapter 6 DADM DSS Console Chapter 6 DADM DSS Console DA DM e ri att 80 B ttons and LEDS 0 na onae ETO SEEE EEEE OOA EE ir EE EAS EiS 80 DSS Console iia 81 DSS DUO a eee rare cd lace ceeds e E A eel see tata di 81 Calling a tallo nella iras ds edSoa acera 82 Transferring to an Idle Station eee eee eio E i E E ET T 82 Call Transter with Camp onecoa eee p apn i ata a e a Rapa e 83 Call Answering Outside Line ecnin E E RAEN NS 83 Speed Dial oarre a dt A renee E a 83 Paging cist ier Sasi A AA 84 Call Forward Override DSS Override c cccccccccsssssecessececeesseeceeeseeceeeseeeecsseeaeeesseeaees 84 Night Transfer Buttons iii ends ai ae eee 84 Appendix A Centrex Application Flexible Directory Numbering ooonoconocnnocnnocononcnonononanonannnnnnn non nc on nono nonnn aeaiee S 85 Centrex Feature Buttons Vina ia
49. d Dial Number Example Entering 09 would result in storing Station Speed Dial Number 109 The LCD shows this number in the upper left corner If there is already a number stored it appears below the Speed Dial Number Enter the desired destination It appears in the lower right of the LCD Instructions are given below for more complex dialing strings usually telephone numbers Press the fixed Spdial button or the Speed Dial feature button The LCD shows DATA PROGRAMMED If you want to enter another number press the fixed Spdial button or the Speed Dial feature button The LCD shows SPEED DIAL MODE Pressing Spdial or the Speed Dial feature button again toggles you between User Programming and Speed Dial mode Lift and replace the handset to exit User Programming altogether To store a Station Speed Dial Number using an Access Code 1 2 Dial 66 The display shows SPEED DIAL and you hear Entry Tone Dial the Station Speed Dial number 100 199 The LCD shows your digits and you hear Entry Tone Strata CTX DKT IPT Telephone 06 03 53 Advanced Operation Speed Dial Note Selected telephones may have the ability to change System Speed Dial numbers Follow this procedure but specify a System Speed Dial number 200 999 instead 3 Enter the destination digits then press The LCD shows SPEED DIAL the Speed Dial Number destination You hear Success Tone 4 Release the
50. e dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer 08 60 tone Busy No Answer to an ext Press ext button 6042 dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6042 dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer 08 60 tone Cancel Press ext button 6052 tone dial the other telephone s ext no enter other telephone s CF pass code tone Strata CTX DKT IPT Telephone 06 03 33 Advanced Operation Call Forward Table 2 Call Forward Procedure continued Feature Button Sequence 34 Call Forward Incomi Enables you to set for ng Line Call Set for Another Station warding of incoming line calls for another telephone within your telephone system All Calls to an ext Press ext button 6014 tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone All Calls to outside telephone no Press ext button 6014 tone dial the other telephone s ext no enter other telephone s CF pass code tone ou
51. e s advanced functions Using Your LCD If your telephone has an LCD use this section to learn more about its functions In its idle state the LCD is a desk clock and calendar When you are on an outside call the call duration displays A on the LCD readout shown at right indicates there is more data to display CF ALL 202 203 Press Scroll to advance AUG 08 MON 03 56 through the information Mode Page Scroll Feature LCD Control Press Page to switch from Buttons Soft Keys 000 the Call Forward CF display to the User Name display Strata CTX DKT IPT Telephone 06 03 19 Advanced Operation Soft Keys Soft Keys When Soft Keys are on they replace the functions on the Mode Page Scroll and Feature buttons below the LCD Feature is a future feature for DKT3000 series phones and the IPT1020 SD The following table defines Soft Key Prompts Table 1 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial after dialing a busy outside telephone number ACB Activates Automatic Callback after reaching a busy station CO line or CO Line group BUSY Busy Override Sends a call waiting tone to a busy station CONF Initiates or completes a conference EXEC Executive Override Breaks into the conversation of a busy called station EXIT Exits you from a conference remaining parties are connected JOIN Joins all parties to a conference w
52. e the call rings back to your telephone When a parked call recalls your telephone the LCD shows the line or extension that is recalling and the orbit number To retrieve a parked call 1 Press Park in Orbit Or press your extension button 32 2 Enter the Orbit Number where the call is parked or for the extension from which you are calling You cannot use to retrieve a parked call The extension LED flashes at the in use rate when the call is retrieved Call Pickup You can pick up a call that is ringing another station s extension a call placed on hold at another station and other types of calls When you pick up an internal call the calling station and the called station displays on your LCD Group Pickup Stations can be assigned in system programming to Pickup Groups As many as 32 groups can be created to enable you to easily pick up incoming new or transferred or internal calls that are ringing stations that are in your group or in other groups This feature does not pick up held calls You may belong to more than one group See your CTX System Administrator for group assignments Strata CTX DKT IPT Telephone 06 03 Page Internal Call Pickup This feature picks up Internal station to station Group Page and All Call Page calls If these types of calls occur at the same time the pickup priority is station to station and then Page calls in the order of occurrence In some systems this feature can be applied t
53. e 06 03 77 User Programming LED Indicator Details LED Indicator Details Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button Line LEDs light red or green and flash at varying rates to indicate call status see Table 12 78 Table 12 LED Indicators LED Your Station Green Other Station Red Interval Rates Extension In Use access outside line 2 seconds On 1 8 second Off 1 8 second On Off steady Incoming Call while ringing 1 second on at 10 pulses second 1 second Off one second On Off Hold outside line If using Pooled Line Grp the hold indication is only at the station that places the call on hold 4 pulses second for 1 8 second On Off 1 2 second On Off Hold Consultation during consultation transfer to another 10 pulses second steady station Hold Exclusive outside line 10 pulses second steady Hold Recall 1 second at 2 pulses second flashes when held call recalls your idle station 1 second at 10 pulses second Hold Exclusive Recall 1 Secon elie p lses second steady 1 second at 10 pulses second Internal Call while station ringing Your extension button flashes 10 pulses second 1 second Off SDN red flashing or green ringing Busy Station Transfer outside call transferred to your busy station from a designated station or AA
54. e LEDs on your telephone flash at different speeds depending on the function performed Flash rates can be found under LED Indicator Details on page 78 What s My Line Throughout this guide the word Line is mentioned For example you will be instructed to select a Line Line can be M Line button Pooled Line Group button Group Line button Line out requiring an access code where you enter an outside line or line group access code for example dialing 9 to get an outside line Check mark which Line type you have then use that selection when instructed to select a Line Strata CTX DKT IPT Telephone 06 03 The Basics Important Read First Which Outgoing Incoming Call Features Do Have Check mark here which outgoing incoming features you have on your system Fl Automatic Line Selection ALS When making outgoing calls you have ALS if when you lift the handset or press Spkr you hear dial tone and the Line Light Emitting Diode LED lights steady green The LCD displays the station number and the seized outside line C Ringing Line Preference You answer an incoming line ringing your station by lifting the handset or pressing Spkr You do not have to press an extension button to answer Tone Signaling Internal incoming call you hear successive ring tones then lift the handset or press Spkr to answer the call Voice First Signaling Internal incoming call your t
55. e call as you would from any other station This procedure assumes your station has a typical program setting To override call forward with your DSS Console Press the station DSS button set for Call Forward Night Transfer Button This button enables a pre programmed station to place the system into Day Day2 or Night Mode See your System Administrator for information on the settings for Day Day2 or Night Mode Usually these modes will transfer calls to a designated location or voice mailbox depending on programming 1 Press Night Transfer 2 Press the desired Mode number e Press 1 for Day Mode LED remains off e Press 2 for Day2 Mode LED flashes red e Press 3 for Night Mode LED is solid red Strata CTX DKT IPT Telephone 06 03 Centrex Application A Your system may be equipped with the Centrex Application which enhances its feature capability when installed behind a Centrex or PBX system Your telephone may have access to one or more of the enhanced Centrex features listed below Flexible Directory Numbering A station s extension can be three or four digits It is therefore possible to match a station s extension and Centrex line extension number Dial the entire station number when indicated Note Some access code numbers may have been changed to avoid system numbering plan conflicts Centrex Feature Buttons You can access some Centrex features by pressing a pre programmed Flexible Button on your
56. e extension the pass code hear Success Tone This removes DND from the target telephone gt To change your DND Pass Code Enter 670 hear Entry Tone ext no hear Entry Tone old pass code hear Entry Tone new pass code hear Success Tone If you activate DND while a call is ringing the ringing stops The LED continues to flash on your telephone and ring on other appearances Door Lock s Your telephone may have Unlock Door button s Each Unlock Door button is programmed to unlock a specific door Check with your CTX System Administrator to find out the locations of your system s door phones and record them below Door Lock No Location Door Lock No Location 0 6 1 7 2 8 3 9 4 10 5 gt To unlock a door Press the specific Unlock Door button or 12 the Door Lock Number see above table The door unlocks for three 30 seconds set in system programming The Unlock Door LED is lit while the door is unlocked 42 Strata CTX DKT IPT Telephone 06 03 Advanced Operation Door Phone s Door Phone s Door phones can be used to call phones selected in system programming When a door phone calls you hear a distinctive ringing tone one or five times set in system programming You can also call a door phone and monitor the surrounding area LCD telephones display the door phone name ID when calls are made to or from door phones The number of
57. e twenty four 24 month period and no later than thirty 30 days after such malfunction whichever first occurs Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS INC OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND FITNESS FOR USE ARE EXCLUDED No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty No such modification or extension is effective unless it is in writing and signed by the vice president and general manager Telecommunication Systems Division Contents Introduction Organizatii dido How to Use This GUId oocncncnnnnnaninanionononanconananancnnnnnonona CONVENUIONS cea ads Related Documents Medla ooocccnnnnnnnnnnonononanananananancananonona Chapter 1 The Grand Tour DKT3000 series Telephones 0 0 0 0 ceeeeseeseceseceteeeneeeees Fixed Buttons icon cis Flexible Buttons citados issttniss Liquid Crystal Display oooonconnnccnnnnnoconnnconncononancnnnoon IPT1020 SD TelephoneS cooonnocnncnnoncconnnocnconcnonaconananananos DKT2000 series Telephones oooconnccnionnnccnoccnoncconananccnnos Fixed BUHONS ciclos pisas rincon Ch
58. e you to enter an Account Code These Forced Account Codes may be verified or non verified depending upon the application but in either case the caller must enter a code before proceeding gt To dial using Forced Account Codes 1 Place a call in the normal method If the call requires an Account Code a burst of tone Success Tone is heard after dialing the telephone number alerting you to enter the Account Code 2 Enter the account number When the number of digits designated for account codes has been entered the number will be checked against the verified list if chosen and the call will continue as normal If the number of digits entered for the account code is not reached or the verified code does not match then re order tone is heard and the call is rejected You can bypass Forced Account Code requirements with three emergency numbers including 911 See your CTX System Administrator for these numbers 1 911 2 3 Strata CTX DKT IPT Telephone 06 03 23 Advanced Operation Account Code Calls 24 Voluntary Account Codes Verified Non Verified Voluntary Account Codes are optional They can be entered during a call and are used for tracking selected calls using Station Message Detail Report SMDR call detail recording option If the system is set for Verified Account Codes station users must enter a specific code when entering the Voluntary Account Code s or the code is not validated for the SMDR call report
59. ed Dial Listings If you entered B all names beginning with B are listed You can press the FRED 4 NO 331 MORE Soft Keys to view adjacent pages z BAKER G BALL F 3 To select someone from the list press the BAWLER S BRETON I Soft Key next to the name The directory information displays PREVIOUS MORE EXIT FIND 4 Press the Soft Key next to the person or dept you wish to call The system calls PREDA NOT and displays the directory information 09 09 01 CONFERENCE 5 Press any key to return to the idle ABR screen or from the directory listing PAGE screen press EXIT to return to idle Storing Personal Speed Dial Names You can store names with Personal Speed Dial numbers These names will display as Soft Keys that can be used for dialing with the Personal SD directory on the DKT3014 SDL telephone Note Speed Dial bins locations must be assigned to your DKT3014 SDL telephone by your System Administrator before you can store names gt To assign Station Speed Dial names 1 From a digital telephone connected to the Strata CTX enter User Programming Mode by dialing 9876 or press Program 2 Press Spdial SPEED DIAL MODE displays on the LCD 3 Enter a Speed Dial location number 100 199 depending on system programming 66 Strata CTX DKT IPT Telephone 06 03 DKT3014 LCD Features Directory and Speed Dial Listings 4 Enter the telephone number to be stored If you normally a dial li
60. elephone 06 03 Advanced Operation Paging Class of Service Override By dialing a Class of Service COS Override code a user can change a station s set of privileges to one associated with the override code When the call is terminated and another is attempted from the same station the original COS is applied This allows selected users to override restrictions that are placed on any telephone in the system gt To perform Class of Service Override 1 Access an outside line You hear dial tone and the LED flashes at the in use rate 2 Press Cnf Trn 471 Dial tone stops Your LCD prompts you to enter a code 3 Enter the COS Override Code four digits You hear dial tone For security reasons the override codes are only available on a selected basis See your CTX System Administrator 4 Dial a telephone number Privacy Override This feature enables you to enter an established call on a line you share with another telephone Up to two station users can enter an existing CO line to station call i e up to three stations can be connected to a CO line You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode Station users with Privacy Release can allow stations with the shared button appearance to enter their conversations even if the station entering the conversation is not programmed for Privacy Override see Privacy on page 51 Paging Station users
61. elephone does not ring instead you hear a long tone then the caller s voice Talk in the direction of your telephone or answer the call as you normally would by lifting the handset or pressing Spkr C Switching Signaling Check with your CTX System Administrator to see if you have the ability to change between Tone and Voice Signaling on a call by call basis If you do you can press 1 after dialing an internal telephone number to change the signaling C Hot Dialing If your telephone is programmed for hot dialing you do not have to press Spkr or lift the handset before dialing internal or external speakerphone calls When you dial a number the speakerphone automatically turns on and the Spkr and Mic LEDs light 8 Strata CTX DKT IPT Telephone 06 03 The Basics Making a Call Making a Call There are three ways to originate a call from your digital telephone Hot Dialing 1 To make a call using Hot Dialing dial the number When you start to dial the extension button Spkr and Mic LEDs light Digits display as they are dialed Call progress tones Ringback Tone Busy Tone etc play through the speaker 2 When connected you can continue speakerphone operation or lift the handset and continue the conversation Spkr Button 1 To make a call press Spkr A line may be automatically selected or you can manually choose a line Your extension or Line button lights depending on system programming Dial tone plays thro
62. er User Programming Mode Press a Line or extension button The LED is steady green You can press Hold to switch between internal and external pitch Internal station calls within your system external outside line calls Enter the two digit pitch number see table Press the same button that you pressed in Step 2 Line or extension Two beeps is a confirmation tone and DATA PROGRAMMED displays on your LCD Table 4 Internal and External Call Ringing Tones Tone No Frequency and Cadence 01 500 Hz 1 sec On 3 sec Off repeat 02 1300 Hz 1 sec On 1 sec Off repeat 11 500 640 Hz 1 sec On 3 sec Off repeat 12 500 640 Hz 1 sec On 1 sec Off repeat 13 860 1180 Hz 1 sec On 3 sec Off repeat 14 860 1180 Hz 1 sec On 1 sec Off repeat 15 1300 1780 Hz 1 sec On 3 sec Off repeat 16 1300 1780 Hz 1 sec On 1 sec Off repeat 17 860 1180 Hz 0 5 sec On 1300 1780 Hz 3 sec Off repeat 18 860 1180 Hz 0 5 sec On 1300 1780 Hz 1 sec Off repeat Strata CTX DKT IPT Telephone 06 03 Advanced Operation Do Not Disturb Do Not Disturb If your station is in Do Not Disturb DND mode internal external and transferred calls do not ring your station and Off hook Call Announce calls are denied You can continue to make calls while in the DND mode When originating a call in DND mode you will hear a short burst of interrupted dial tone followed by continuous dial tone You can start dialing at any time during eith
63. er tone If you put your Primary extension into DND mode all calls to that telephone are rejected If your extension is set for Call Forward Busy or Call Forward Busy No Answer the call is redirected to the forwarding destination immediately If you put an extension other than the Primary extension into DND only calls to that extension on your telephone will be blocked Appearances of that extension on other telephones continue to ring To activate DND on your Primary extension Press Do Not Disturb or 6091 hear Success Tone The LED lights steady red and DND mode is activated for the entire station gt To activate DND on a non Primary extension Press the desired extension appearance and Do Not Disturb or 6091 hear Success Tone The LED lights steady red and DND mode is activated for that extension on your telephone gt To deactivate DND Press Do Not Disturb or 6092 hear Success Tone The LED lights goes out and DND mode is de activated Strata CTX DKT IPT Telephone 06 03 41 Advanced Operation Door Lock s Setting DND for Another Extension gt To activate DND for another extension Enter 6191 hear Entry Tone the Primary extension of the remote extension the pass code hear Success Tone This sets DND as if activated by the Primary extension on the target telephone To deactivate DND for another extension Enter 6192 hear Entry Tone the Primary extension of the remot
64. ered as a sequence on your telephone to use a particular feature For an example of Call Forward see Call Forward Examples on page 31 Table 11 Feature Access Codes Feature Feature Access Code Sequences Account Code Cnf Trn 46 Account code digits Attendant Console 0 Automatic Busy Redial On 441 Automatic Busy Redial Off 442 Automatic Callback Cancel 431 Background Music Telephone Speaker On Ext button 490 source number Telephone Speaker Off Ext button 491 External Speaker On Ext button 492 source number External Speaker Off Ext button 493 Call Forward See Table 2 on page 32 Call Park Activate Cnf Trn 33 Orbit Number Retrieve Ext button 32 Orbit Number System Orbits 7000 7019 Call Pickup lot pickup of either ringing or Ext button 5 6 Ext Number to be picked up Incoming Group Pickup Ext button 5 34 Incoming Directed Extension Pickup Ext button 5 5 Ext Number to be picked up Incoming Directed Group Pickup Ext button 5 32 Group Number to be picked up Incoming Directed Extension Pickup Ext button 5 22 Ext Number On hold Local Retrieve Ext button 5 71 On hold Remote Retrieve Ext button 5 72 Remote Ext No 74 Strata CTX DKT IPT Telephone 06 03 Table 11 User Programming Feature
65. etting see Table 14 Table 14 IPT1020 SD Function Settings FB LED ON LED OFF FB1 Buttons beep Buttons do not beep FB3 Speakerphone Microphone sensitivity is lower Speakerphone Microphone sensitivity is normal FB4 Enable handset Busy Override BOV tone Disable handset BOV FB11 Turn LED On if carbon headset is attached Turn LED Off if carbon headset is not attached 4 Press Hold to set the above data 5 Go off hook and hang up Strata CTX DKT IPT Telephone 06 03 95 IPT1020 SD Settings Setting the IPT1020 SD Headset Transmit Volume Setting the IPT1020 SD Headset Transmit Volume 1 Press 3 6 9 Hold simultaneously 2 Press 3 Press the Feature Buttons to turn the LEDs On Off for the desired volume transmission level see Table 15 Table 15 Volume Level Transmitted from Headset Microphone LEDS E FB3 FB2 FBI Transmit Level ON ON ON Level 7 min ON ON OFF Level 6 ON OFF ON Level 5 ON OFF OFF Level 4 OFF ON ON Level 3 initial value OFF ON OFF Level 2 OFF OFF ON Level 1 OFF OFF OFF Level 0 max 4 Press FB4 for handset voice output in speakerphone mode LED On with LED Off without 5 Press Hold to set the above data 6 Go off hook and hang up Viewing IPT1020 SD Terminal Information 1 Press 3 6 9 Hold simultaneously 2 Press 1 then press Hold 3 Press FB1
66. ge the Language Display Enter the Change Language access code 495 the Language Code see below 1 English date format MM DD YY 2 British English DD MM YY 3 French DD MM YY Microphone Cut Off This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts off the telephone microphone while on a speakerphone call When the feature is ON the Microphn Cut off LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called When the feature is OFF the Microphn Cut off LED is not lit and your microphone works The Microphn Cut off functions on Handsfree Answerback and speaker OCA calls for privacy gt To turn the microphone ON OFF Press Microphn Cut off to toggle between ON OFF Strata CTX DKT IPT Telephone 06 03 45 Off hook Call Announce Advanced Operation 46 Off hook Call Announce Off hook Call Announce OCA enables you to complete a call to a busy digital telephone Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad The destination telephone must be programmed to accept an OCA The announcement may be delivered over the handset or the speaker Handset OCA Announce can operate on any digital telephone Speaker OCA requires the addition of a special circuit board inside the DKT speakerphone To make an OCA call gt Manual
67. h Users can set speed dial and custom feature access code sequences for One Touch buttons e Background Music Users can select Quiet Tone or the music source up to 15 that will play on their telephone s speaker when they activate the BGM button Note Directory number and external line buttons cannot be added or deleted but their ring tones can be individually changed In addition to the Programming Mode an advanced programming function enables your CTX System Administrator to individually turn On Off the telephone s beep tone handset call waiting tone and microphone background noise cancellation option This mode enables LCD contrast adjustment and testing the DKT3014 LCD screen User Programming Mode To enter User Programming Mode press the Program button or dial 9876 USER PROG MODE appears on your LCD The Program LED is steady green To exit User Program Mode press Program or go off and on hook press 9876 Note A DKT equipped with a headset adapter ignores the hookswitch It can only exit User Programming by timing out approximately 15 seconds Flexible Button Codes Flexible buttons are the unassigned buttons on your keystrip that can be used to store features The number of available Flexible Buttons depends on your telephone model and how the buttons are preassigned by the CTX System Administrator See pages 3 and 6 for the Flexible Button locations The following steps enable you to
68. hat contain benzene paint thinner alcohol or other solvents on the telephone s rubber feet The color of the rubber may transfer to the desk or mounting surface TOSHIBA AMERICA INFORMATION SYSTEMS INC TAIS Telecommunication Systems Division License Agreement IMPORTANT THIS LICENSE AGREEMENT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU YOU AND TAIS CAREFULLY READ THIS LICENSE AGREEMENT USE OF ANY SOFTWARE OR ANY RELATED INFORMATION COLLECTIVELY SOFTWARE INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT DO NOT INSTALL COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT INACCORDANCE WITH APPLICABLE RETURN POLICIES EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS THIS SOFTWARE IS LICENSED FOR DISTRIBUTION ONLY TO END USERS PURSUANT TO THIS LICENSE AGREEMENT 1 License Grant The Software is not sold it is licensed upon payment of applicable charges TAIS grants to you a personal non transferable and non exclusive right to use the copy of the Software provided under this License Agreement You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location Modifying tran
69. he call the DSS LED stays steady red and the Line LED becomes steady red If the station does not answer before a period set in system programming the call recalls your station Strata CTX DKT IPT Telephone 06 03 DADM DSS Console DSS Console Call Transfer with Camp on You can transfer a call to a busy station from either a DSS console or an DADM Use the DSS to transfer the call even though the DSS LED associated with the station you are transferring to is red To transfer call to a busy station 1 Press DSS corresponding to the busy station to be called You may hear a busy tone The original caller is placed automatically on hold The Line or extension LED flashes green at double the on hold rate and the DSS LED remains steady red 2 Hang up The call rings the called station once with the camp on tone While the called station is receiving this tone the Line LED flashes green on hold rate or if you are on a extension button it goes idle The DSS LED remains steady red When the called station answers the transferred call the Line LED becomes steady red The DSS LED remains steady red Note If the busy station is in the Do Not Disturb mode the call will not transfer but will recall your telephone immediately If the call is not answered after a specified Recall time set in system programming camp on is cancelled and the transferred call rings back Call Answering Outside Line If your DADM
70. he station A station call with a DSS button can be made on hook or off hook and with Voice First or Tone signaling After pressing the button treat the call like any other station call made from a digital telephone DSS LEDs indicate whether the associated station is idle or busy The LED is steady red if the station is busy or ringing and is not lit if idle If all the station s PDN buttons are being used by other stations the DSS LED of the station is lit steady red but the station may be idle If the station is in the Do Not Disturb mode its DSS LED lights blinking red Transferring to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console ora DADM gt To transfer a call to an idle station 1 Press the DSS button corresponding to the station to be called The call is placed automatically on hold The Line or extension LED flashes green at double the on hold rate and the DSS LED flashes green You hear a single ring tone If using the Tone signaling mode you hear successive ring tones Announce the call With Tone signaling you would have to wait for the called station to answer before announcing the call Hang up The call rings the called station when you hang up While the called station is ringing the DSS LED is steady red and the Line LED flashes green at the on hold rate or if on a extension button it goes idle When the called station answers t
71. hile on a conference call LINE Adds a CO line to an existing call while in the Conference mode The LCD prompts you to access a CO line after you press this key MESG Sets a message waiting indication at a busy or unanswered station OVRD Overrides options busy mode or overrides Do Not Disturb mode PGE Enables you to enter a Page Group number 01 16 RING Makes a called station ring when making a voice announce call to the station RLS Disconnects a call and returns telephone to the idle state RTRN Terminates a feature operation and to return to a previously displayed state STA Adds a station to an existing call while in the Conference mode The LCD prompts you to dial a station number after you press this key TALK Makes a voice announcement to a called station that is ringing Initiates or completes a Transfer while on an outside call Press once for an immediate or TRNS announced transfer depending on system programming Pressing TRNS again completes the transfer 20 Strata CTX DKT IPT Telephone 06 03 Advanced Operation Soft Keys Soft Key Example When the Soft Key prompts appear on the LCD the LCD Control Button just below the prompt offers access to that feature Here s an example of how Soft Keys work 1 When an outside call is in progress the LCD appears as Soft Key ABR CONF PGE ABR Automatic Busy Redial Prompts pes e ES Tr CONF Conference oe PAGE Paging Buttons Soft Keys 2 If you
72. ice Mail features refer to the Stratagy Voice Processing User Guide 62 Strata CTX DKT IPT Telephone 06 03 DKT3014 LCD Features This chapter shows how to use the DKT3014 SDL shown below large screen directory display and individual name searches TOSHIBA Mode Feature E FREDS No 3371 EJ Page Scroll ES FEB19 MONDAY 12 00 C4 E DIRECT ss E E SYSTEM SD E E PERSONAL sD E EXTERNAL DIR E INTERNAL DIR E 1 0G o EED 0G 0 B a 1 o mic X os o Sper 5908 DKT3014 SDL Telephone Strata CTX DKT IPT Telephone 06 03 DKT3014 LCD Features Directory and Speed Dial Listings Directory and Speed Dial Listings The directory menu idle state is shown below FRED S FEB 19 NO 3371 MONDAY 12 00 co Direct Station Selection A E DIRECT SS Ed Scrolling J System Speed Dial l EJ SYSTEM SD co Directories Personal Speed Dial EE PERSONAL SD Search by a Direct Station Selection H EXTERNAL DIR co Initials System Speed Dial E INTERNAL DIR Em 5860 Soft Keys Direct Station Selection This option displays all named stations in alphabetical order 1 2 64 Press the DIRECT SS Soft Key to view the first screen To view the following page press the MORE Soft Key press PREVIOUS to page back To select someone from the list press the Soft Key next to their name The system calls that number FRED J NO 3371 MAR 18 M
73. ing 0 9 0 9 End of Speed Dial Number when entering via access code 66 Escape functions as an escape key indicating that the number immediately following represents something exceptional When is used as an escape character it consumes one Speed Dial digit Entering 7 to insert a seven second pause would use two of 32 characters Pause 1 9 seconds If you need to pause longer than nine seconds enter additional 1 9 pause escape sequences For example to insert a 17 second pause enter 9 8 The display of a pause in the Speed Dial Number shows a P without specifying the duration In this example you would see PP Tone Pulse Dialing With some older Central Offices you may have to make calls on outside lines programmed for rotary dial pulses This feature enables you while on these lines to switch to tone dial to access remote equipment such as an answering machine requiring touchtones Note With ISDN calls when Tone Dial Select is pressed all of the digits entered after that point will be sent with touchtones gt To change Tone Dialing 1 Access an outside line 2 Dial a telephone number 3 While on the call press Tone Dial Select Although the outside line is programmed for rotary dial pulses access the outside line and dial the telephone number like any other call described in this user guide The Tone LED lights steady red and you are able to
74. ing a busy outside number you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals The system repeats the redial until the destination is no longer busy This feature may not be on some telephones on your system Automatic Busy Redial is not attempted while your station is busy but continues to time out The system inserts a pause P on your LCD before redialing the number gt To activate Automatic Busy Redial 1 When you reach a busy number press Auto Busy Redial or Cnf Trn 441 The LED flashes red You hear confirmation tone 2 Hang up or press Spkr The system redials up to five to 20 times every 30 to 180 seconds depending on system programming Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available The extension and Spkr LEDs flash green 3 Lift the handset or press Spkr and wait for the party to answer If you do not pick up the handset or press Spkr within recall timeout five to 60 seconds after a connection is made you hear a muted ring for another 30 seconds then the call disconnects To cancel Automatic Busy Redial Press Auto Busy Redial or extension 442 Strata CTX DKT IPT Telephone 06 03 25 Advanced Operation Automatic Callback Automatic Callback When you reach a busy station you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle A
75. k Clock and Calendar in idle mode Mode Page Scroll a aa A LCD Control e Call Duration during an outside call Buttons Soft Keys 5909 e Operational Advisory and Notification messages Important The LCD width of the DKT2000 series telephones is shorter than the DKT3000 series and IPT1020 SD LCDs This difference causes some features to display differently LCD Control Buttons There are two types of LCD button functions LCD Control Buttons and Soft Keys The DKT2000 series LCD Control Buttons consist of Mode Page and Scroll When the Soft Key prompts appear on the LCD the LCD Control Button just below the prompt offers access to that feature See Using Your LCD on page 19 for more information e Mode is generally used as a Soft Key e Pressing Page switches you from the Call Forward CF display to the User Name display e Pressing Scroll advances you through information Strata CTX DKT IPT Telephone 06 03 The Basics 2 This chapter shows you the basic operation of your DKT3000 series telephone IPT1020 SD or DKT2000 series telephone Important The text in this chapter applies to the DKT3000 series telephones IPT1020 SD and DKT2000 series telephones unless otherwise noted Important Read First Be sure to check with your CTX System Administrator and make sure you know which features are enabled on your system Use the check boxes C throughout this book to mark which features you have Not
76. lash red e To return to the held call press the held Line button e Ifyou do not return to the held call within a specified time it rings back to your telephone The call remains camped on to your station indefinitely e Ifthe held party hangs up the call is released 2 Repeat Step 1 to place additional lines on hold Note See the Call Pickup section to pick up a call on hold from another extension Exclusive Hold This feature enables you to place a call on hold so that only you can retrieve it gt While on a call press Hold twice That line s LED flashes green while appearances of the line at other stations are steady red in use Automatic Hold This feature enables you to place a call on hold by pressing another Line button no need to press Hold Make sure this feature is programmed on your system if not existing calls will drop gt While on a call press another extension button to receive originate a new call The accessed line s LED flashes in use The first call is put on hold and your extension s LED flashes You can also switch between calls without having to press Hold Consultation Hold 1 While on a call press Cnf Trn The call goes on hold 2 Dial another line 3 Transfer the call or return to the held call by pressing its Line button 16 Strata CTX DKT IPT Telephone 06 03 The Basics Volume Control Volume Control gt To adjust the handset volume Press the Vol A to increase
77. ld To answer a waiting call by disconnecting or transferring the current call Hang up or transfer the existing call the camped on call rings your station The camped on line rings your telephone and the Line LED flashes green incoming call or press the flashing extension or Line The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call This disconnects the current call and connects you to the transferred call The extension or Line LED flashes green in use Strata CTX DKT IPT Telephone 06 03 Advanced Operation Direct Inward System Access DISA Direct Inward System Access DISA Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access DISA and dial an extension or outgoing line without going through an attendant or operator See your CTX System Administrator for details 1 From outside the system dial the public telephone number assigned to DISA The call will be answered and you will hear CTX dial tone If you do not dial within 10 seconds the line disconnects 2 When you hear dial tone dial an extension or an outside line 3 If you dial an outside destination you may need to enter a security code provided to you by the CTX System Administrator When you hear the tone enter the security code If accepted the call will proceed 4 If you receive busy tone and you want to dial another number whi
78. le the station is still ringing press and repeat Step 2 Direct Station Selection Buttons Hotline This optional feature enables you to use a DSS button to connect directly to another station s line extension The DSS LED shows the status idle busy of the station and or the station s primary extension For example a station s DSS button LED shows busy light steady red when the station is e busy on a call on any button e idle but all appearances of the station s extension are in use by other stations When the station is in DND the LED flashes red gt To connect directly to another station s extension 1 When connected to a line or another station press DSS The original party is put on hold You can call a station even if the DSS LED shows busy steady red 2 Announce the call or transfer the call by hanging up or pressing Release Note You can transfer the call to an idle or busy station Strata CTX DKT IPT Telephone 06 03 39 Advanced Operation Distinctive Ringing 40 Distinctive Ringing To set distinctive ringing CTX software R1 2 or lower 1 2 3 4 Press 9876 to enter User Programming Mode Press a Line button The Line LED is steady green Enter the ringing pitch number 11 Low 12 Middle 13 High 14 Combination Lift the handset to return to idle To set distinctive ringing CTX software R1 3 or higher Press 9876 to ent
79. lephone to CF Busy No Answer to an outside destination number after a set time Press your extension button 6042 1234 1111 9 1 949 5873000 08 6042 CF Busy No Answer Access Code sequence 1234 Other telephone s extension number 1111 CF Passcode for other telephone 9 Outside Line Access Code 1 949 5873000 Area Code Telephone Number Must press after entering an outside destination number 08 Ring time in seconds before Call Forwards Strata CTX DKT IPT Telephone 06 03 31 Advanced Operation Call Forward Table 2 Call Forward Procedure Feature Button Sequence 32 Call Forward Any Cal Internal and Incoming Line Calls Forwards any call whether an internal call or incoming line call All Calls to an ext Press ext button 6011 tone dial the dest ext no tone All Calls to outside telephone no Press ext button 6011 tone outside line access code dest telephone no tone Busy to an ext Press ext button 6021 tone dial the dest ext no tone Busy to outside telephone no Press ext button 6021 tone outside line access code dest telephone no tone No Answer to an ext Press ext button 6031 tone dial the dest ext no timer 08 60 tone No Answer to outside telephone no Press ext button 6031 tone outside line access code dest telephone no tone
80. line ringing pattern for after hours incoming calls Park in Park Press to park internal or outside calls in an orbit Call retrieval can be made Orbit locally from the same parking telephone or remotely from a different telephone 88 Pooled Line Pooled Line Press to access an available outside line from a group of lines appearing Grp under one button Privacy on Privacy Press to block Privacy Override on common outside line buttons This button Line does not block Busy Override or Executive Override E Privacy Release Press to release privacy on common outside line buttons enabling Privacy f Relbaze other station users to enter your conversations on those buttons Privacy release does not apply to common extension buttons which are always private Strata CTX DKT IPT Telephone 06 03 Button Labels Delayed Ringing Table 13 Feature Button Definitions continued Button Definitions Program Press to enter User Programming mode which enables you to re define proncani Flexible Buttons to perform other functions including programming One Touch and 3 Flexible Buttons register Call Forward assignments assign Message Waiting Keys and assign BGM sources played over the telephone speaker Pause Resume Press to pause or resume recording a conversation to a voice PS RES i E mailbox or when playing back the recording Record Record to Voice Mail Press to record current conver
81. mplete list of Feature Access Buttons and One Touch Buttons Liquid Crystal Display Your Liquid Crystal Display LCD shown right shows e Desk Clock and Calendar in CF ALL 202 203 idle mode AUG 08 MON 03 56 Mode Page Scroll Feature e Call Duration during an LCD Control outside call Buttons Soft Keys e Operational Advisory and Notification messages LCD Control Buttons There are two types of LCD button functions LCD Control Buttons and Soft Keys The DKT3000 series and IPT1020 SD LCD Control Buttons consist of Mode Page Scroll and Feature Strata CTX DKT IPT Telephone 06 03 The Grand Tour IPT1020 SD Telephones When the Soft Key prompts appear on the LCD the LCD Control Button just below the prompt offers access to that feature See Using Your LCD on page 19 for more information Mode is generally used as a Soft Key Pressing Page switches you from the Call Forward CF display to the User Name display Pressing Scroll advances you through information Feature will be used in the future IPT1020 SD Telephones IPT1020 SD 20 button with two line by 24 character LCD The Strata IPT1020 SD telephone offers all of the same features of the DKT3000 series telephones except Speaker Off hook Call Announce OCA DKT2000 series Telephones The following speakerphone models belong to the 2000 series DKT2010 S 10 button speakerphone DKT2010 SD 10 button with LCD DKT2020 S 20 button DKT2020 SD
82. music over your external paging speakers Press BGM ext Or press an extension button 493 Spkr Strata CTX DKT IPT Telephone 06 03 27 Call Forward Advanced Operation 28 Call Forward There are two types of Call Forwarding that you can set One is System Call Forward set in system Programming which automatically directs calls to a predefined location such as Voice Mail See your CTX System Administrator to determine or change your System Call Forward destination The other type is Station Call Forwarding You can use Station Call Forwarding CF to replace your System CF destination with a custom CF setting made from your station System System Call Forward directs calls to a destination preset by an Administrator for each telephone commonly set to voice mail To turn on System Call Forward for your telephone press 620 Confirmation tone three short tones and DATA PROGRAMMED indicate the data is set To turn off System Call Forward for your telephone press 621 Confirmation tone three short tones and DATA PROGRAMMED indicate the data is set Station Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone that will override the telephone s System CF settings Each extension can be independently set Station Call Forward to a unique destination You can set a Flexible Button to perform any Call Forward function see Programming Fea
83. n of the door phone Echo Cancellation If you hear echo on your IPT1020 SD telephone tap either Vol A or Vol Y once to cancel the echo Emergency Call To make an emergency call dial 911 Emergency Monitoring Station Your system may have one digital telephone assigned as an emergency monitoring station If your telephone has this assignment your line LED will flash green when someone makes a 911 call When you answer the call you can listen in and participate in the conversation See your System Administrator for more information on this feature 44 Strata CTX DKT IPT Telephone 06 03 Advanced Operation Emergency Ringdown Emergency Ringdown If a station remains off hook for a programmable period it can be automatically treated as an Emergency Call and directed to an emergency destination The station may have partially dialed a number or have dialed no digits at all Each station is programmed with its specific emergency ringdown destination A station number or a group pilot number can be specified as an emergency ringdown destination In a private network the station or pilot number must be in the same network node Remote emergency destination and door phones are not permitted Language Codes This feature enables you to change the language sent from the Attendant Console or from a PC See your CTX System Administrator to find out if your telephone is programmed with the ability to change languages To chan
84. ne access code such as 9 5 and or and area code enter Press the for A the codes before the pars Tov fw YZ Press the again for B etc telephone number 5 Press Spkr then input the 5 Refer to the table for other characters o Je name that will appear in O 5859 the Personal SD directory nine characters max Example 53 3 x You can enter alphanumeric characters from the dial pad see example on the right and the following table e To move one character Table 8 Dial Pad Alphanumeric Characters to the right press the RIGHT Soft Key To Number of times to press the dial pad Dial Pad add a space press the Buttons button RIGHT Soft Key 1 2 3 4 5 twice 4 j 1 To back del 2 A B C 2 o backspace delete 3 D E F 3 previous character press the LEFT Soft 4 G H amp 4 Key 5 J K L 5 6 M N O 6 e To cycle back to the 7 P Q R S 7 first letter continue 8 T U V 8 pressing the LEFT Soft A W X y gt 3 Key 0 amp 0 6 Press Spdial The Speed Dial name is now programmed 7 Go off hook The DKT exits User Programming Mode 8 Test the Personal SD entry by pressing the Personal SD Soft Key Look for the name in the entry and press the Soft Key associated with that name Strata CTX DKT IPT Telephone 06 03 67 DKT3014 LCD Features Directory and Speed Dial Listings 68 Strata CTX DKT IPT Telephone
85. ne numbers and security code access Call Forward Settings e Call Forward All Calls Forwards all calls immediately e Call Forward Busy Do Not Disturb Forwards calls immediately when your extension is busy or in Do Not Disturb DND mode In Tone first systems with multiple lines Call Forward Busy forwards calls only when all line appearances are in use In Voice first systems Call Forward Busy forwards all calls any time your telephone is in use e Call Forward No Answer Forwards all calls to your station whenever you do not answer the call within a designated time set by you when you enable the feature Strata CTX DKT IPT Telephone 06 03 29 Advanced Operation Call Forward e Call Forward Busy Do Not Disturb No Answer Forwards all calls to your station whenever you are busy in the DND mode or after ringing and you do not answer the call within a designated time set by you when you enable the feature e Call Forward Cancel Cancels the set Call Forward feature Notice that each category of Call Forward has a different code for canceling Station Call Forward Procedures Table 2 Call Forward Procedure contains Call Forward Button sequences You can do a Call Forward function by one entering the button sequence as described or two by programming a Flexible Button to perform the sequence See Programming Feature Buttons on page 69 for instructions on programming a Flexible Button gt To
86. nference members by pressing Cnf Trn and dialing another extension Now all parties in the conference can listen to or record a message to this voice mailbox Only the Master can control the VM with touchtones or Soft Keys Connecting Two Outside Lines 1 While talking on an outside call press Cnf Trn You hear dial tone The extension LED flashes conference rate 2 Dial an outside line access code and outside telephone number 3 After the party answers press Cnf Trn The extension LED flashes in use rate and all parties are conferenced If you receive a busy tone or if the station does not answer press the flashing extension button to return to the original connection press Cnf Trn 4 Hang up The extension LED flashes exclusive hold rate and the two lines are connected The LED turns Off when the parties hang up 5 To supervise a tandem call press the extension button If the parties have finished hang up or if the parties are still talking press Cnf Trn and hang up Both Line LEDs turn Off and the connection is released If your telephone company provides auto disconnect the connection may release automatically when the parties hang up If not the lines must be supervised to be disconnected Strata CTX DKT IPT Telephone 06 03 15 The Basics Hold Hold 1 To place a call on hold press Hold Your LCD shows the line on hold The held Line s LED flashes green while appearances of the line at other stations f
87. nstructions or information Press to answer a call to the Extension Number Each station can have multiple extension buttons Incoming calls ring the extension button s from the top down For example station 10 s extensions ring 10 1 first then 10 2 10 3 and 10 4 A station is considered busy when all Extension extensions are being used Number Note The naming convention for DKT assignments within Toshiba is Directory Numbers For clarity and ease of understanding the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN Arial Bold Represents telephone buttons shows a multiple PC keyboard or telephone button entry Entries without spaces between them show a simultaneous entry Example Delete Enter Entries with spaces between them show a sequential entry Example 5 Tilde Means through Example 350 640 Hz frequency range viii Strata CTX DKT IPT Telephone 06 03 Introduction Related Documents Media Conventions Description Grey words within the printed text denote cross references In the See Figure 10 electronic version of this document Library CD ROM or FYI Internet download cross references appear in blue hypertext Related Documents Media Note Some documents listed here may appear in different versions on the CD ROM or in print To find the most current version check the version date in the
88. ntative of the waiving party YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT Toshiba America Information Systems Inc Telecommunication Systems Division 9740 Irvine Boulevard Irvine California 92618 1697 United States of America TSD 081601 5932 Toshiba America Information Systems Inc Telecommunication Systems Division Limited Warranty Toshiba America Information Systems Inc TAIS warrants that this telephone equipment except for fuses lamps and other consumables will upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition be free from defects in material and workmanship for twenty four 24 months after delivery This warranty is void a if the equipment is used under other than normal use and maintenance conditions b if the equipment is modified or altered unless the modification or alteration is expressly authorized by TAIS c if the equipment is subject to abuse neglect lightning electrical fault or accident d if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer e if the equipment
89. o pick up All Call Page exclusively gt To perform Call Pickup 1 Press an extension button Advanced Operation Call Pickup 2 Enter a code from the following table Table 3 Call Pickup Feature Codes For Incoming Calls Dialing Description Directed DN pickup of either ringing or held calls H5H6 Ext No to be picked up Directed DN pickup of either ringing or held calls Group 5 34 Picks up a call ringing a member of your pickup group Directed Extension 5 5 Primary Ext No Picks up a call ringing on any line appearance of the telephone specified by its Primary ext number Directed Group 5 32 Group No Picks up a call ringing to a extension in the specified Pickup Group Directory Number 5 22 Ext No Picks up a call ringing a specified ext no only Other lines ringing on the same phone are unaffected Any External Call 5 9 Picks up any incoming outside line call For Calls On Hold Dialing Description L cal Retrieve 5471 Picks up a call held on the telephone from which it is dialed Remote Retrieve 5 72 Primary Ext No Retrieves a call held on the telephone specified extension number Outside Line Retrieve 5 73 Outside Line No 1 128 Picks up a call held on the specified outside line regardless of the telephone placing the call on hold Must enter three digits e g 007 Strata CTX
90. possible door phones varies by Strata CTX system with up to 24 01 24 as the maximum for larger systems Check with your CTX System Administrator to find out the names and locations of your system s door phones and record them below Door Phone Name Location Door Phone Name Location To answer a door phone call When you hear a door phone call ringing lift the handset or press the ringing button A door phone call sounds like chimes high low The extension LED flashes green in use and you are connected to the door phone or to pick up door phone calls ringing someone else s telephone press your extension 5 5 directory number of the ringing phone Strata CTX DKT IPT Telephone 06 03 43 Advanced Operation Echo Cancellation gt To call monitor a door phone 1 With the handset off hook press an extension button You hear dial tone and the LED flashes green in use 2 Press 15 hear three tone bursts then enter the door phone number 01 24 depending on system size A two way talk path exists between your telephone and the door phone The door phone will not ring You can audibly monitor the area around the door phone To call from a door phone 1 Press the door phone button and then release it You hear a distinctive ringing tone one or five times set in system programming 2 When answered speak at a normal voice level in the directio
91. racters Station and System Speed Dial index or bin numbers can be entered The Speed Dial index number will automatically dial out on the extension or Line programmed on the One Touch button with the associated Speed Dial index number Function buttons except One Touch or a Program button Handset hooking on hook off hook cannot be recorded 4 Press the One Touch button to save the entry We suggest writing the name or number of the One Touch button on your button strip 72 Strata CTX DKT IPT Telephone 06 03 User Programming One Touch Buttons Table 10 Special Characters Entry Meaning da Indicates stop The One Touch button blinks rapidly and stops the delivery of the remaining Hold digits in the string until it is pressed again Multiple stops can be programmed into one string Pause 1 9 seconds If you need to pause longer than nine seconds enter additional pause escape sequences For example to insert a 17 second pause enter 9 8 The 1 9 display of a pause in the Speed Dial Number shows a P without specifying the duration In this example you would see PP To Use a One Touch Button Press the One Touch button Setting Changing a Personal Speed Dial Code See Storing a Station Speed Dial Number on page 53 Strata CTX DKT IPT Telephone 06 03 73 User Programming Feature Codes Feature Codes Feature Access Codes are ent
92. re in violation of the License Agreement constitutes copyright infringement You are hereby on notice that any transfer use or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright 3 No Reverse Engineering You agree that you will not attempt and if you employ employees or engage contractors you will use your best efforts to prevent your employees and contractors from attempting to reverse compile reverse engineer modify translate or disassemble the Software in whole or in part Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS 4 Limited Warranty THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTY OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER TA
93. recording ce Copy Urgent Messages USER OPTNS OPTN OPTN Change User Options YES Resume playback Strata CTX DKT IPT Telephone 06 03 Advanced Operation Call Recording Call Recording While on an active call a station user can record the conversation and store it in a Stratagy voice mailbox Recordings can also be paused or restarted Depending upon your System Administrator you are given either a manual method of recording that allows you to designate the mailbox where the recording will be sent or an auto method that automatically sends the recording to a predefined mailbox that is assigned to the phone you are using This may be your personal mailbox Note Ask your System Administrator which method to use when recording a call This feature requires the presence of a Record and a PS RES Pause Resume button on your telephone Feature codes are not available Important Stratagy ES mailboxes have a definable limit on the length one message can be If you plan on making lengthy recordings see your System Administrator so your message recording time can be properly defined gt Torecord a call 1 With a call in progress press Record If you are using the auto method the Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash rate You are now recording Continue to Step 3
94. rected Extension Pickup 460 Record to VM 630 On hold Local Retrieve 490 Pause Resume recording 640 On hold Remote Retrieve 500 Release Button 270 On hold Outside Line Retrieve 480 Release Answer 280 On hold Directed Extension Retrieve 510 Speed Dial 260 On hold and Incoming 520 User Programming Mode 650 Incoming Any External Call 470 Strata CTX DKT IPT Telephone 06 03 71 One Touch Buttons User Programming One Touch Buttons One Touch buttons can be used for storing frequently used features or dialed numbers such as Speed Dial numbers use Speed Dial Codes to store additional numbers One touch buttons can be preassigned to your telephone your System Administrator can help you identify them If you do not have a One Touch button but you have an available Flexible button you can convert the Flexible button to a One Touch button Perform the procedure called Setting Changing a Flexible Button s Function on page 71 in Step 4 enter the access code for One Touch button Once you have created a One Touch button you can change the function by using the following procedure Changing a One Touch Button 1 Press 9876 to enter User Programming Mode 2 Press the One Touch button to be set 3 Enter the digits or special buttons for the function to be dialed You can include the following in the dial string Dial pad digits O 9 To program special characters see Table 10 A maximum of 32 cha
95. ris date ae nina chen cad Rida Anes 50 PANA A A A ee enti ess 51 Redal aiii dede E de ia iia 51 peed DIA la de tide ie lA dd ide 52 Making a Call Using Speed Dial oonoonnccnnnccnnnocnnonccnnoncnoncnononocnnn conan co conc non no cnn conan canas 52 Storing a Station Speed Dial Number ooconccnoconoconocnconoconoconoconccnnncnn conan non ccon coronan nccnnnnnnos 53 Advanced Speed Dial Operation 0 ee cece eeseceseceseeseeeeeeesceceseeeseceaecnseseaeeeeeeeaeeeaaeeaeenes 54 Tone Pulse Dialing ii e A ab 55 NI AAA TR 56 Voice Mall Soft Key Sia AAA da 56 Gall Recorded tt 61 Other Voice Mail Features E A A AR T 62 Chapter 4 DKT3014 LCD Features Directory and Speed Dial LIStIN8S ooooonocnnnononccnocnnoncnonanononannon ccoo no nnnono nono nan esiis ran aci nccnns 64 Direct Station Selection nenin e n a eE E ana R SEE EEEE E 64 System Speed Dial and Personal Speed Dial ee eee eeeeseeeneeenceenecesaecneeeeeeeeeeeees 65 Internal Directory and External Directory oooooonccnnoconccconcconncnnncnnncnnnananc nn nooo o non nono nccnnannns 65 Storing Personal Speed Dial Names ooooonconocococanocccoononnnonncnncconaconncnnncnna cana nona conan nn nccnncnnos 66 Chapter 5 User Programming Programming Feature Buttons ooooccnnccnoconocononononononoconananonnn non nc nono nnnc cnn a E E e 69 User Programming Mode 0 cccccessccessseesesceceececeeceeaeeeeaceseaaeceeneceeneeceeeessaaeceaaeceeaeeneees 70 Flexible Button Codes
96. rt Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export Any export directly or indirectly in contravention of the United States Export Administration Regulations or any other applicable law regulation or order is prohibited 8 Governing Law This License Agreement will be governed by the laws of the State of California United States of America excluding its conflict of law provisions 9 United States Government Restricted Rights The Software is provided with Restricted Rights Use duplication or disclosure by the United States Government its agencies and or instrumentalities is subject to restrictions as set forth in subparagraph c 1 ii of The Rights in Technical Data and Computer Software Clause at DFARS 252 227 7013 October 1988 or subparagraphs c 1 and 2 of the Commercial Computer Software Restricted Rights at 48 CFR 52 227 19 as applicable 10 Severability If any provision of this License Agreement shall be held to be invalid illegal or unenforceable the validity legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired 11 No Waiver No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior concurrent or subsequent breach of the same or any other provisions hereof and no waiver shall be effective unless made in writing and signed by an authorized represe
97. s set at your station Call Frwd Call Forward External Press to forward Private or DID line calls to an external or External internal telephone number Caller ID Caller ID Press to view the Call History list may include name number date status Directed Call Pickup Press to initiate a ringing Directed Call Pickup of outside line extension Pickup and page calls Do Not 4 er y Disturb Do Not Disturb Press to lock your station in or out of the Do not Disturb mode Direct Station Selection s Press to ring a preselected station The LED associated DSS with each DSS button provides the status idle busy of the station assigned to the button Flash Press to perform the following functions Disconnect and recall dial tone on a Flash outside line access Centrex or PBX features enter a pause or flash signal when programming speed dial numbers Group Group Pickup Press to pick up a call that is ringing a station that belongs to a Pickup Pickup Group that your station is a member of Line Line Press to answer or access an outside line 4 Microphone Cutoff Press to turn the microphone off on while idle providing privacy Microphn a 3 i when you receive handsfree internal calls Also functional when your station receives Cut off a calls The Mic button controls the microphone when you originate calls Msg Wait Additional Messages Waiting Night fa ia i Transfer Press to control the system s outside
98. s to page all of the telephones in the All Call Page group Mito B Automatic Busy Redial Press to set up Automatic Busy Redial after receiving a busy oa USY tone on a dialed outside line call not available when calling on Tie or Direct Inward edial a Dialing DID outside lines Auto Automatic Callback Press to recall a busy station or station in the Do Not Disturb Do eee Not Disturb mode as soon as that station becomes idle or deactivates Do Not Disturb Also used for outside line queuing when all lines are busy Call Frwd Call Forward All Calls Press to forward all calls to another station or voice mail All Calls device Call Frwd Call Forward Busy Press to forward calls immediately to another station or voice mail Busy device when your station is busy or in the Do Not Disturb mode Call Forward Busy No Answer Press to forward calls immediately to another station or voice mail device when your station is busy or in Do Not Disturb mode Also forwards calls when your station is not answered after 8 60 seconds set at your station Call Frwd Busy NAns Strata CTX DKT IPT Telephone 06 03 Button Labels Delayed Ringing Table 13 Feature Button Definitions continued Button Definitions Call Frwd Call Forward No Answer Press to forward calls to another station or voice mail device No Answer when your station is not answered after 8 60 second
99. sation to voice mailbox Release and Release and Answer Press to disconnect or complete the transfer the current outside Ans or extension call and automatically answer the new incoming outside or extension call Release Call Release Press to disconnect or complete the transfer of the current outside or extension call and to place your station in the idle condition SD or Customized Button Speed Dial Press to Speed Dial a telephone number or feature access codes SD buttons can be used as either System Speed Dial numbers or Station Speed Dial numbers Spd Dial Lng Pause Long Press to insert a 10 second pause when programming Speed Dial Pause numbers Spd Dial Pause Press to set either a one half or two second pause when programming Speed Pause Dial numbers The pause time is set in system programming Start Start Press to make an outgoing call using an ISDN trunk Sub Sub address Press to enter a sub address on an ISDN trunk outgoing call Tel Set Background Music Press to turn Background Music on or off over your station Music speaker Tone Dial Tone Press to change the outgoing dialing of the outside line in use from dial pulse to Select tone signaling Unlock Door Door Unlock Press to unlock a door lock mechanism Strata CTX DKT IPT Telephone 06 03 89 Button Labels Delayed Ringing 90 Strata CTX DKT IPT Telephone 06 03 IPT1
100. select CONF press Page the display changes as shown right LINE OR STATION LINE Add an outside line to the conference NE STA RIAN STA Add another station RTRN Return to the original caller without css oe E making a conference 3 You will be prompted to dial the desired station The RTRN Soft Key press Scroll enables you to return to the original caller without making a DIAL STATION NO conference RTRN os cs En ey Until the call is answered you see the screen shown right e5 ES Ea E When the call is answered you see the screen shown right TRNS exit the call and transfer the first party to the second JOIN create a conference with you and both other parties TALK WITH 200 TRNS JOIN RTRN RTRN drop the second party and return to a Meas Ein aai feim two way conversation with the original party Strata CTX DKT IPT Telephone 06 03 21 Advanced Operation Advisory Messages Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone The messages can be up to 16 characters long The Strata CTX provides a number of stored messages shown in the table below Message numbers 5 9 can be defined by your CTX System Administrator Msg No Characters Displayed Additional Digits 0 OUT TO LUNCH 1 IN A MEETING 2 CALL Directory Number 76345 3 BACK AT Time e g 1030 4 RETURN ON Date e g 10 20 5
101. slating renting copying distributing transferring or assigning all or part of the Software or any rights granted hereunder to any other persons and removing any proprietary notices labels or marks from the Software is strictly prohibited You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief without notice against You or any other person in possession of the Software You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS upon demand Furthermore you hereby agree not to create derivative works based on the Software TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License Agreement 2 Intellectual Property You acknowledge that no title to the intellectual property in the Software is transferred to you You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and or its suppliers and you will not acquire any rights to the Software except the license expressly set forth above You will not remove or change any proprietary notices contained in or on the Software The Software is protected under US patent copyright trade secret and or other proprietary laws as well as international treaties Any transfer use or copying of the softwa
102. storing speed dial names 66 system speed dial 65 T telephones IPT1020 SD 4 tone pulse dialing 55 tone signaling 8 transfer 13 travelling class override 77 two tandem CO line connection 15 100 Strata CTX DKT IPT Telephone 06 03
103. system Once you have parked a call in an orbit you can e Hang up and retrieve the parked call at a later time e Originate another call e Access a voice paging device to announce the parked call for pickup from another station If you park a call and it is not retrieved it will recall to the parking station and one of the following occurs e If your station is idle when the system Call Park recall timer expires the parked call automatically recalls to your station e If your station is busy the parked call camps on If you have an LCD telephone you can let the system automatically select an available orbit number which displays on your LCD Strata CTX DKT IPT Telephone 06 03 35 Advanced Operation Call Pickup 36 gt To park a call 1 While on a call press Park in Orbit Or Cnf Trn 33 The LED flashes green consultation hold If you were on an extension during the call and you have line button on your telephone the line LED will flash until the call is picked up depending on programming 2 Specify the Park Orbit using one of the following e Press and the system automatically selects a General Park Orbit between 7000 7019 The chosen orbit appears on the LCD e Entera valid extension e Press and the system automatically selects your extension as the orbit 3 Hang up The caller s extension or line number and the orbit number are shown If the parked call is not retrieved within a specified tim
104. telephone To enter another number repeat the process starting with Step 1 CTX System Administration The third method of storing station Speed Dial numbers is via your CTX System Administrator who can establish your Station Speed Dial number through administrative software and associate a name with it This name is used by the Directory Dialing feature of DKT3014 large display telephones Advanced Speed Dial Operation Special Characters Speed Dial Numbers may include 0 9 and Pause When using the Access Code input method see above it is also necessary to use to indicate you have finished entering the destination number This creates 14 functions to be input from the 12 buttons on the dial pad Long Speed Dial Numbers 54 Speed Dial Numbers are stored sequentially in memory areas capable of holding 32 digits If you exceed 32 digits the excess are stored in the next higher area and consume the next sequential Speed Dial Number You can dial the entire string by entering the original Speed Dial Number and all digits will be sent including those in excess of 32 If that were Speed Dial Number 100 Number 101 would no longer be available You are not prevented from storing a new Number 101 but if you do Number 100 will be shortened to 32 digits Strata CTX DKT IPT Telephone 06 03 Advanced Operation Tone Pulse Dialing The numbers are defined in Table 5 Table 5 Dial String Characters Entry Mean
105. the Previous message PREV MENU PREV Return to previous menu NEG COMM COMM Record a list Comment COMMENT RECORD REC REC Record REENTER Re enter automatic copy destination REENTER REDO REDO Re enter name or Exit NAM REPLAY Replay current message REPLY RPLY RPLY Reply to the current message RE RECORD RREC RREC Re record RESET PWORD RSET RSET Reset Guest Password RETRN RECPT RTRC RTRC Set Return Receipt request On Off REVIEW REVW REVW Review recording guest mailboxes REVIEW LIST REVW REVW Review current list REV OPTIONS Review Option Settings SAVE SAVE SAVE Save the message recording changes Strata CTX DKT IPT Telephone 06 03 59 Advanced Operation Voice Mail Soft Keys Table 7 Soft Keys for CTX Digital Telephones continued pkT 3014 spi pkT30208p PKT2010 SD Voice Mail Functions IPT1020 SD SAVE MSG Save message Future Delivery Review aa CODE CODE Change Security Code SELECT NAME PICK PICK Select name SEND MSG SEND SEND Send and Return to Main menu SET DAY Set the Day 1 31 SET HOUR Set the Hour 1 12 SET MINUTES Set the Minutes 0 59 SET MONTH Set up Month 1 12 SET YEAR Set up Year last two digits SPCL FUNCT SPCL Special Functions SND ALL FAX FAXN Send All Fax in folder to fax dev SND THS FAX FAX1 Send Current Fax to fax device SPCIAL SEND SPCL SPCL Special Delivery Options START TIME Set copy Start Time STOP STOP STOP End
106. the destination station and your telephone returns to the idle state If your telephone does not go idle the destination may be located in a remote node so you need to hang up to return to idle state Strata CTX DKT IPT Telephone 06 03 13 The Basics Conference Calls 14 Conference Calls You can conference together up to eight parties including your own with up to six parties being external network lines The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions The person who initiates the conference call is the Master If after the conference is established and the Master exits the conference the first station to have been added to the conference becomes the Master gt To conference calls 1 2 3 While on a call press Cnf Trn You hear dial tone and your Line LED flashes green Call another station or outside line When the called party answers press Cnf Trn If you receive a busy tone or no answer press Cnf Trn again to return to the original connection All parties are conferenced If the second call was placed on a Line that appears on your telephone the LED also flashes green Repeat the above steps to add lines to the conference Keep in mind the maximum number of allowed conference parties Note When the master of the conference hangs up the control is automatically transferred to the first internal station added
107. timer 08 60 tone Busy No Answer to an ext Press ext button 6041 dial the dest ext no tone timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6041 outside line access code dest telephone no timer 08 60 tone Cancel Press ext button 6051 tone Call Forward Incoming Line Calls Forward incoming line calls only All Calls to an ext Press ext button 6013 tone dial the dest ext no tone All Calls to outside telephone no Press ext button 6013 tone outside line access code dest telephone no tone Busy to an ext Press ext button 6023 tone dial the dest ext no tone Busy to outside telephone no Press ext button 6023 tone outside line access code dest telephone no tone No Answer to an ext Press ext button 6033 dial the dest ext no tone timer 08 60 No Answer to outside telephone no Press ext button 6033 outside line access code dest telephone no tone timer 08 60 Strata CTX DKT IPT Telephone 06 03 Table 2 Advanced Operation Call Forward Call Forward Procedure continued Feature Button Sequence Busy No Answer to an ext Press ext button 6043 dial the dest ext no tone timer 08 60 tone Busy No Answer to outside telephone no Press ext button
108. transferred You can remain on the line and announce the call or immediately blind transfer the call Note If the privacy option has been disabled then if you use a Line button when you transfer the call the LED will flash red until the receiving party answers While the LED is flashing you can press Line button to return to the call If the receiving party answers the call the LED turns solid red and you cannot reconnect to the original caller During call transfer you can connect all three parties by pressing your flashing extension button or Cnf Trn e Ifyou get voice mail you can leave a message or hang up and let the transferred caller leave a message e Ifyou hear a long single tone then announce the call over the called telephone s speaker Transfer with Camp On If the station to which you want to transfer the call is busy you may hang up and the transferred trunk or station will be camped on to the busy destination To transfer a call directly to Voice Mail VM 1 While on a call press Cnf Trn 2 Enter 407 3 4 Hang up and the caller is connected to the VM mailbox This feature does a blind Enter the VM mailbox number usually the same as the extension number transfer to VM gt To perform Call Transfer Immediate 1 2 While on a call press the TRNS Soft Key The DKT3014 LCD shows TRANSFER Dial the extension where you wish to transfer the call The call rings
109. tside line access code dest telephone no tone Busy to an ext Press ext button 6024 tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone Busy to outside telephone no Press ext button 6024 tone dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone No Answer to an ext Press ext button 6034 tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer 08 60 No Answer to outside telephone no Press ext button 6034 tone dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer 08 60 tone Busy No Answer to an ext Press ext button 6044 tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6044 tone dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer 08 60 tone Cancel Press ext button 6054 tone dial the other telephone s ext no enter other
110. ture Buttons on page 69 for more details Call Forward must be set prior to receiving the call The following calls to your station can be forwarded e Internal calls e Auto Attendant calls e Outside lines that ring only your station e Transferred internal or incoming line calls Strata CTX DKT IPT Telephone 06 03 Advanced Operation Call Forward Station Call Forward Categories You can set Call Forward for the following categories of calls Within these categories you can use five different types of Call Forward Settings e Call Forward Any Call Forwards any call whether an internal call or incoming line call e Call Forward Incoming Line Forward incoming line calls only e Call Forward Any Call Set for Another Station Enables you set forwarding of all calls for another telephone within your telephone system e Call Forward Incoming Line Set for Another Station Enables you to set forwarding of incoming line calls for another telephone within your telephone system Notes e Call Forward Any Call and CF Incoming line can be set simultaneously on a telephone This allows incoming lines calls to be forwarded to a different destination than all of the other types of calls e Call Forward destinations can be to internal destinations and outside telephone numbers e You can change your forwarding destination from outside the system using the DISA feature See your CTX System Administrator for DISA telepho
111. ugh the speaker The Spkr and Mic LEDs light 2 Dial the number Digits display as they are dialed Call progress tones Ringback Tone Busy Tone etc play through the speaker 3 When connected you can continue to use the speakerphone or lift the handset and continue the conversation Handset 1 To make a call lift the handset then dial the number A line may be automatically selected or you can manually choose a line Dial tone plays through the handset The Spkr and Mic LEDs do not light Digits display as they are dialed Call progress tones Ringback Tone Busy Tone etc are heard through the handset 2 When connected you can continue to use the handset or switch to speakerphone by holding down Spkr and replacing the handset Strata CTX DKT IPT Telephone 06 03 The Basics Answering a Call Answering a Call There are several ways to answer a call Handset If your telephone is programmed for Ringing Line Preference pick up the handset and the telephone automatically answers the ringing line If not press the button associated with the ringing line flashing green LED Speaker If your telephone is programmed for Ringing Line Preference press Spkr and the telephone automatically answers the ringing line If not press the button associated with the ringing line flashing green LED Once connected you can continue on the speakerphone or lift the handset Handsfree Answerback If you ha
112. use the Call Forward button sequence Follow the instructions in the following table shown under Button Sequence Some features require additional input such as e Dest Ext or Telephone No CF destination numbers can be internal extension numbers or outside telephone numbers If the destination is an outside number enter the access code used for dialing out such as 9 the telephone number The CTX accepts destination numbers of up to 32 digits See following examples Timer Enter the number of seconds 08 60 your telephone should ring before forwarding the call This is the CF No Answer timer e CF Pass Code A four digit Call Forward CF pass code established by system programming is required to allow one station to set CF for another station This code is also used to allow DISA callers to set CF for another station Users must enter the CF pass code for the station to be forwarded Note In Table 2 tone means that confirmation tone three short tones will play at that point in the sequence to confirm your input was accepted 30 Strata CTX DKT IPT Telephone 06 03 Advanced Operation Call Forward Call Forward Examples To set your telephone to CF Busy No Answer to an internal extension number Press your extension button 6041 3000 10 6041 Call Forward Access Code sequence 3000 Internal Extension Number 10 Ring time in seconds before Call Forwards gt To set another te
113. utomatic Callback can also place you in queue for an available outside line if you reach a line group in which all lines are busy When a station or line becomes available the system rings your telephone Then when you answer it automatically rings the intended destination The amount of time the system will wait for an idle destination is set in system programming Automatic Callback is also known as CO Line Queuing gt To set Automatic Callback 1 If you hear busy tone after dialing an outside line access code or a station number press Auto Callback or 4 Busy tone stops followed by success tone then busy tone resumes 2 Hang up You can make other calls while waiting 3 When the called station or outside line becomes idle your telephone rings with a fast LED e Ifyou called a busy station the extension LED flashes green incoming call and the called number displays e Ifyou called a busy outside line the extension LED flashes green incoming call rate The seized line s number displays 4 Answer within about three rings five to 180 seconds set in programming to prevent the callback from being cancelled After you answer you hear success tone and the LED flashes green in use If you hear a busy tone after answering a callback the called party is already on another call or the line has already been seized or has received an incoming call Your request is not cancelled You will be called again the next time
114. ve a speakerphone it may be programmed for Handsfree Answerback You hear a single long tone followed by the caller s voice The extension LED flashes green incoming call The Mic LED lights steady red microphone is active The Spkr LED flashes red 1 Do not lift the handset speak toward the telephone in a normal voice 2 Press Spkr or take the handset off hook before transferring the call or placing it on hold Switching Between Handset and Speakerphone Press Spkr and place the handset on hook to switch from handset to speakerphone mode Take the handset off hook to switch from speakerphone to handset mode 10 Strata CTX DKT IPT Telephone 06 03 The Basics Message Waiting Message Waiting Use your Msg LED button and LCD to see retrieve message s An extension can receive up to four simultaneous Message Waiting indications and LCD messages One message is reserved for the Message Center Your telephone can be programmed to have up to four additional flexible Message Waiting buttons LEDs Check with your CTX System Administrator to see if these buttons have been programmed on your telephone If so substitute them when the Msg button LED is mentioned in the following steps Responding to a Lit Msg LED 1 On an LCD telephone if you see a press Seroll to display additional messages otherwise go to Step 2 The indicates additional messages The LCD can show up to three station messages for
115. volume and Vol Y to decrease volume during the call When you hang up the volume returns to the default setting To adjust the speaker volume for internal external calls and background music 1 Press Spkr 2 Press an extension button you hear dial tone 3 Press the Vol A to increase volume and Vol Y to decrease volume This volume setting applies to all calls until changed To adjust Ring Tone Handsfree Answerback and Speaker Off hook Call Announce Make sure the telephone is idle and the handset is on hook Press the Vol A to increase volume and Vol Y to decrease volume This adjusts volume for your telephone s ring tone Handsfree Answerback and Speaker Offhook Call Announce simultaneously gt To adjust handset Beep Tone 1 With the handset off hook dial the Beep Tone Adjustment Code 6101 default code You hear busy tone 2 Press Vol A or Y to reach the desired level LCD Contrast Adjustments Press and hold down the Mie button and press and release Vol A or Vol Y repeatedly Each time you press Vol A or Vol Y the contrast increases or decreases There are eight steps in either direction To return to the middle setting repeat the above step Strata CTX DKT IPT Telephone 06 03 17 The Basics LCD Contrast Adjustments 18 Strata CTX DKT IPT Telephone 06 03 Advanced Operation 3 This chapter gives you more details about your DKT3000 series telephone IPT1020 SD or DKT2000 series telephon
116. when applicable include LCD information Chapter 4 DKT3014 LCD Features explains how to use the DKT3014 SDL features It also includes a guide to the Stratagy ES voice mail Soft Keys Chapter 5 User Programming provides instructions on programming Flexible Button features setting One Touch buttons changing Personal Speed Dial numbers and other user programmable functions Chapter 6 DADM DSS Console explains how to use these consoles with the digital telephone Appendix A Centrex Application describes the Centrex features which may be available with your Strata CTX system Appendix B Button Labels lists the feature button designations of the 3000 series digital telephone models Appendix C IPT1020 SD Settings explains how to enter data for this telephone if it wasn t previously entered or if you need to change the settings Strata CTX DKT IPT Telephone 06 03 vii Introduction How to Use This Guide How to Use This Guide This guide provides in depth instructions for the DKT3000 and DKT2000 series digital telephones IPT1020 SD telephones and their features Most telephone users can use the Strata CTX DKT IPT Quick Reference Guide instead of this guide Conventions Conventions Description Elaborates specific items or references other information Within some Note tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to important i
117. y see your CTX System Administrator e System All telephones in your system can share a list of up to 800 System Speed Dial numbers under the exclusive control of the CTX System Administrator In some cases System Speed Dial will allow you to reach numbers that you would not be allowed to dial directly from your telephone Making a Call Using Speed Dial There are three ways to begin a Speed Dial Call 1 Dial Or press Spdial on a DKT3000 series telephone Or press the Speed Dial feature key on any DKT 2 Dial the Station or System Speed Dial Number Station Speed Dial numbers occupy numbers 100 199 System Speed Dial numbers occupy numbers 200 999 52 Strata CTX DKT IPT Telephone 06 03 Advanced Operation Speed Dial Storing a Station Speed Dial Number There are three ways to store a Station Speed Dial number including Programming Mode Access Codes and through system programming by your CTX System Administrator To store a Station Speed Dial Number using User Programming Mode 1 Press 9876 to enter User Programming Mode The LCD shows USER PROG MODE Press the fixed Spdial button or the Speed Dial feature button The LCD shows SPEED DIAL MODE If this display does not appear see your CTX System Administrator to determine if Speed Dialing memory is assigned to your telephone Press 1 The LCD shows INDEX NUMBER Enter the two digits which combined with the 1 form the Station Spee

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