Softphone User Guide Android Phone 2015
Contents
1. BroadWorks Mobility BroadWorks Anywhere Call Back Dialling Service Call through Dialling Service SETTINGS As well as accessing the Call Settings accessible to you the user there are other Settings that are O Settings Oo Call settings Language Do not disturb Remember password Call led forward always isabled Sign in automatically Call UI forward no answer i sabled Call settings Call Help Call forward busy at forward when unreachable Troubleshooting H de Remote Office Disabled number ed Simultaneou figure Y s Ring Personal imulta is Ring Persona Version 1 2 Softphone User Guide for Android Phone Language The default setting is English and this should not be changed unless instructed otherwise Remember Password Tick this to remember your password if the box was not ticked on initial sign in If you already ticked this option when originally signing in it will be ticked when you go into the settings menu Sign in automatically Tick this option to be signed in automatically into the application when it is selected if you already selected sign in automatically when you first logged into the application this option will already be ticked Call Settings As described above Credentials There is no need to change any settings in these options Help Opens a Download link to an online user guide for the software Troubleshooting Unless instructed there sho2. SPOV didi please contact telecoms lse ac uk Remember password You may also select remember password and sign in automatically if you wish Sign in automatically Please note that remember password and sign in automatically should only be selected where you protect your Android device by using a security code to reduce the chance of fraudulent use of the service in the event of phone loss or theft Version 1 20 0 2 1 INT lf your password is particularly cryptic you can tick the Show password box to display your password as you type it in The box will automatically un tick once the password is completed When you have entered all of your information click the Sign In button to begin using the application D gt CO London School of Economics and Political Science 2015 Version 1 2 Softphone User Guide for Android Phone When logged in successfully you will see three buttons there may be a fourth button depending on version of software called Chat please note this is currently not a supported function on the Unity Soft Phone with icons on them as below a description of each of these is detailed below Please note the exact icon may vary depending on device A The Contacts tab is used to search your directories for contacts and you can then call the ait contact directly or access further options for the contact The Call tab displays the dial pad From the dial pad you are able to call out to any given number x
3. 33 9 l l a i Tapping the search field opens the key pad to type the AAAG search string After the search the results list displays 441423877519 the name and icon to open the contact card Clicking Adam Dickinson on a contact will bring up further options for the 441423877557 contact Adam Fossett 441423877663 m l Please note Send SMS MMS is currently unsupported am Whiteley i AUE on Unity and will result in the message going via your PEE Mobile Phone carrier provider ele Ha 441423515447 Adrian Stringer 441189048805 Adrian Stringer_Home Director y LA Version 1 2 Softphone User Guide for Android Phone CALL SETTINGS The Unity Soft Phone lets you manage and configure a range of call control features These include Dialling Service whether as default outbound calls are made using the Unity service VoIP call or as a mobile phone call iPhone and always Do not disturb on off Hide number withhold your number o Call forwarding options for call forwarding unreachable no answer busy n outbound calls Remote office configure and set the remote office feature Please note that the availability of the above features is dependent on your assigned service pack The call settings are accessed via the master settings button in the applications Please note that the following features whilst visible in the softphone client are not currently supported or configurable
4. A long press on 1 on the numeric pad calls out gt to your voice mail The History tab shows all your call history You can filter between all calls and missed calls MAKING A CALL A voice call can be started in various ways for example from the call history from the enterprise directory result list by selecting the correct item see directory for further details or by using the contact card by tapping on the phone number Another way is to use the Call button eh 81209 Own S 2 3 Please note the exact display shown may vary depending 4 5 6 on Android phone been used l 8 9 0 Version 1 2 Softphone User Guide for Android Phone When calling via the Call button When calling via the Call button the Call button displays the text field for entering numbers and the dial pad There are two buttons either side of the dial pad Call and Video Call The Delete button appears above the keypad and will delete one character at a time if pressed however a long press will delete the whole number Please note that video functionality is subject to licencing and mobile data coverage After pressing the call button you ll be prompted whether you want to make a VoIP call or Mobile call select a VoIP call in order to use the Soft Phone You will then be asked for either a voice or video call The Call dialog box appears and the contacts phone starts ringing The following call control actions are availab
5. Information Management LSE Telephone Guides ASI and Technology J Softphone User Guide for Android Phone http www l se ac uk IMT Introduction The Unity Softphone Business Communicator allows you to interact with the LSE phone system while on the move You ll be able to accept calls make calls and change settings such as call forwarding options and remote office without having to be near your desk phone or near your PC INSTALLATION To install the Android version of the software please visit the Android App Store or Google Play Store from your Android device and download the Unity app by Redcentric httos olay google com store apps details id com redcentric unity android amp hl The software will take a few minutes to download and install the exact time to install depends on the kind of network you are connected to It is recommended to be connected to Wi Fi whilst downloading the application LOGGING IN O AFAM Open the application from your Apps menu To login to the Unity Soft Phone please open the application from your Apps O UNITY eer menu Ensure you agree to the licence agreement to continue You will be presented with the login screen Enter the following information Username Your LSE email address For example A N Other lse ac uk Password Your Telephony Toolbar password This will have been emailed to you directly by the Telecoms team upon i migration to the new telephony system If you are unsure
6. bol for voicemail Waiting voicemails will be indicated by the 1 key background been red message waiting indicator as well as the notification bar as described above CALL HISTORY The client includes Call History integration Call History can be filtered to show all calls or missed calls only There are symbols on the list of calls which show whether each call was incoming or outgoing Version 1 2 Softphone User Guide for Android Phone The list displaying the call items consists of icons sapias displaying what kind of call it was green arrow incoming blue arrow outgoing and a red arrow lan Rhodes missed It also shows the name the number and Ky 01423877596 whether the call was unavailable for the caller The ter bade number is below the name if available To the right A 01423877596 the user can see the date of the call and the time the call was initiated Tapping an item on the list initiates a a Unavailable call to that number Unavailable A 8000 lan Rhodes Vv 01423877596 lan Rhodes All ED L Cc DIRECTORY The client supports a Unity enterprise directory search in the Directory tab This takes place using the search field in the Directory tab In the default view AI both enterprise directory and local contact list results are shown See the examples below There are different result icons depending on whether the contact is in the native address book or the enterprise directory Our 8
7. le during a voice call e Adjust volume e Generate dual tone multi frequency DTMF tones with a dial pad e Mute microphone e Hold the call e Hang up the call e Add video to the audio call e Add third party RECEIVING A CALL An incoming call is indicated with a ring tone and the application if not already will open automatically with an answer or reject button visible at the bottom of the screen David McCann David McCann 8850 incoming video call 8850 incoming voice call h ma Accept Accept video Y ca Reject ca Reject Version 1 2 Softphone User Guide for Android Phone You can choose to answer or reject the call If you answer the call the call will be connected If you reject the call it causes the line to sound busy at the caller s end and they know that you rejected the call ACCESSING VOICEMAIL AND VOICEMAIL NOTIFICATIONS If a user has pending voicemails then the notification bar in Android displays an icon and text You have XX pending voicemail messages as shown below You have 2 pending voicemail messages Our S Click on the Voicemail notification and the application 3 will dial your voicemail access number in order to listen ao to your voicemail messages Please note you will be a 2 5 0 required to enter your voice portal passcode prior to 6 accessing your messages Voicemail is also accessible with a long press of the 1 key as indicated below with the sym
8. uld be no need to access this menu The client includes Call History integration Call History can be filtered to show all calls or missed calls only There are symbols on the list of calls which show whether each call was incoming or outgoing
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