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Operators Manual Issue F - Crane Merchandising Systems

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1. 1 2 Canister Capacities Approximate Ingredients Machines Instant Freshbrew B2C B2C Teapot Coffee Beans 1 8 kg 240 cups Freshbrew Coffee 0 55 kg 130 cups Freshbrew Coffee 1 8 kg 240 cups Freshbrew Tea 0 73 kg 200 cups 0 82 kg 248 cups Instant Coffee 0 67 kg 420 cups Instant Tea 0 365 kg 830 cups Chocolate 2 25 kg 130 cups 1 34 kg 67 cups Milk Topping 1 4 kg 180 cups 1 16 kg 145 cups Soup 2 25 kg 270 cups Sugar 2 8 kg 1075 cups 1 51 kg 581 cups 1 3 Water Filter Genesis machines fitted with a paperless freshbrew brewer or CoEx espresso brewer must be connected to the water supply via a scale inhibiting water filter CMS recommend and supply the Brita AquaQuell Compact water filter 2 CRANE MERCHANDISING SVSTEMS Operators Manual 1 4 External Features 10 Cle cappuccino espresso latte 9 8 7 Key 1 Coin Entry 6 Coin Return 2 Coin Reject Button 7 Foot 3 LCD Display 8 Door Lock 4 Drink Selection Keypad 9 Graphic Panel 5 Selection Decals 10 Door CRANE MERCHANDISING SYSTEMS 1 5 Internal Features Operators Manual N B Photograph shows Genesis double freshbrew machine Key Instant Ingredient Canister Freshbrew Tea Canister Main Loom Freshbrew Coffee Canister Paperless Dual Brewer Brewer Waste Bucket eh Se Ur he Zar bes Waste Tray 10 11 12 13 14 Waste Tray Gri
2. 33 5 13 Button 14 Clear SureVend Error 33 5 14 Button 15 4 Start 22 RRR es sarge he mo ete ex RU or e hs 33 Section 6 Programming Mode sic gres re Cre p RC ERR 33 GI Drink Selection Keypad 4 ce agg SE cece eee esi eese 34 62 MenubDisplay i2 ere cu EXE boned eae snags a 34 6 3 Accessing the Programming Mode esse 35 Section 7 Operators Program 2e peter re RE ZS Fa a 36 71 Data Recall Men ies ree RE er ey eher E 37 7 2 Diagnostic Men 44 5 necp EE UR e Rede e SCR Rose Jn n 41 Z Price MENU ise ec eee m rrr RR ores 41 7 4 Product Configuration Menu 44 75 Coins In Out Men 23 4562 0 K NR pis e RI NR eet ENR bis 46 7 6 System Settings Menu 22 RE ere nd SEG ee a 46 4 7 Seciritv Codes Men TEE e hr wiee nii me 51 78 Timed Events Menu EELER EELER EN 52 Section 8 Dispense Pipe Lengths 0 ee eee eee eese 60 8 1 Instant Option 1 Machines 15 55 rere ez st sae es 61 82 lnstant Option 2 Machines ANEN R e rete 61 8 3 Freshbrew Machines isse ere er Retard 62 84 B2C Machines i ne Ere RI Er here ae 63 85 B2C amp Teapot Machines 2 0 ER ee AS PRESE 64 Section 9 Recommended Spare Parts 65 91 Hygiene Kits sc t EE SERIES pa Ue 66 9 2 Waste Tray and Cup Catcher 66 Section 10 Error Messages and Simple Problem Solving 67 10 1 Error M ssages i e eee xr dies waa tata 68 10 1 Error Messages Contd 42 rnc nr eee RE Ee 68 10 2 Simple Problem Solving 4 4
3. CRANE Operators Manual B2C amp Teapot Machines THIS FACE TO THE FRONT Pipe No Diameter Length 1 6 mm LD x 10 mm O D 170 mm 2 6 mm LD x 10 mm O D 160 mm 3 6 mm I D x 10 mm O D 190 mm 4 8 mm I D x 13 mm O D 360 mm H Hot Water Dispense Pipe Milk Sugar Topping f Chocolate L Freshbrew Coffee IL B2C Coffee e MERCHANDISING SYSTEMS 65 Operators Manual Section 9 Recommended Spare Parts The spares items listed on the following pages are available from your machine supplier and will ensure long and trouble free service from your machine 9 1 Hygiene Kits Ref No Item Hygiene Kit Part No amp item quantity per kit 1GHYG 1GHYG 1GHYG B2C 1GHYG B2C INSTANT 2 FBREW 2 2 Bean to TEA 2 Bean Instant FreshBrew Cup to Cup 1 Whipper base 6 3 3 2 2 Impeller 6 3 3 2 3 Whipper body 6 3 3 2 4 Mixing bowl 6 3 3 2 5 Steam trap 6 3 3 2 6 Chute cannister central 5 3 2 7 Chute LH long 2 1 2 3 8 Chute RH long 2 1 1 2 9 Chute LH special 1 10 Whipper System Mini 1 11 Gauze Moulded 1 12 Chute central cut out 1 Not Silicone pipe 0 65 M 0 45 M illustrated 8mmx13mm Not Silicone pipe 1 5 M 0 60 M 0 60 M 0 60 M illustrated 6mmx10mm 66 CRANE MERCHANDISING SYSTEMS Operators Manual 9 2 Waste Tray and Cup Catcher Ref No Part No
4. Freshb rew Tea Freshb rew Tea Press again for strength Press current Press again for strength S drink key to A Mild Normal Strong increment strength Mild Normal Strong Press Milk Sugar Start r Press Milk Sugar Start Credit 00 10 30 AM Credit 00 10 30 AM Pressing the current drink selection button again will revert to the Normal screen 3 If milk and or sugar is required it is Freshbrewalea necessary to press the corresponding TA button on the keypad for each selection a When the Milk button is pressed the LCD Wi Extra Milk changes and displavs the default screen as shown opposite Credit 00 10 31 AM CRANE MERCHANDISING SYSTEMS I5 Operators Manual 4 If Extra Milk is required the customer presses the milk button a second time A third press will display the No Milk selection Freshbrew T ea Freshbrew Tea No Milk No Milk 1 Press milk key to Milk incre ment strength D Milk Extra M ilk Extra Milk Credit 00 10 31 AM Credit 00 10 31 AM Pressing the milk button again will revert to the Milk selection 5 If the customer requires sugar it is Freshbre w Tea necessary to press the sugar button The No Sugar LCD changes and displays the default QQ Sugar screen shown opposite Extra Sugar Credit 00 10 31 AM 6 f Extra Sugar is required the customer presses the sugar button a second time A third press will display the No Sugar selection Freshbr
5. Edit key to remove the X from the corresponding box 11 Press the X Exit key three times to return to the Timed Events Menu Using the previous sequence the operator can quickly and easily set up additional free vend periods and inhibit vend and or discount vend periods if required 12 When setting up a discount price period it is necessary for the operator to enter a value for the discount Follow the procedure as described previously to enter a discount vend period and set the state start time stop time and days of the week that the event will occur 13 The operator can now enter a Discount 11 menu in order to enter a discount value as RTE T a percentage The LCD will display a STIS i screen similar to the one shown opposite Davs Of Week With Discount highlighted press the J Disco unt Edit kev to access the Discount screen 14 To enter the discount value e g 50 press the sequence 5 0 using the appropriate number keys on the drink E selection keypad Press the J Edit key to return to the 11 Discount screen and verify that the status line displays the discount percentage value entered 0 9 to Edit Value Edit w hen Finish ed N B When machine is fitted with a coin mechanism please ensure that discount value entered can be supported by the coin tubes 15 Press the X Exit key three times to return to the Main Menu screen 7 8 0 Sanitation Events Menu This sub menu allows the operator t
6. 24 menu followed by the Edit key The LCD will display the screen as shown AM opposite By default the time is displayed in 12 hour format To enter a time of Press 0 2 to Edit Value 10 30 PM press the sequence 1 0 3 0 on the drink selection keypad CRANE MERCHANDISING SYSTEMS 47 48 Operators Manual As the operator presses the final zero the e Weg We baad ba ple c hh mm mode 12 24 and the text at the bottom of the will now read Press Arrows To Select i Press the A up or Y down key until S PM appears in the box Pressing the Edit key will move back to the Clock menu screen and save the new time to the machines memory Confirm that the status line at the bottom of the screen displays the correct time when Time is highlighted N B When set to 12 hour format the program will only allow the operator to set the numbers 0 or 1 in the first field Once the number 24 has been entered via the A up or W down keys to indicate 24 hour format the operator can reset the first two values to reflect 10 30 PM in 24 hour format e g 22 30 3 Daylight Saving From the Clock menu screen press the W down key to highlight Reti the Daylight Saving menu followed by the C us 2007 i x A European Edit key The LCD will display the australian screen as shown opposite Nel By default daylight savings time is set to Off To choose one of the available options press the
7. ERCHANDISING SYSTEMS rane Co Com Operators Manual 4 7 Weekly Cleaning Procedure The Genesis has a routine cleaning cycle for the CoEx brewer with a warning message to indicate a clean is recommended or required If the required message is ignored B2C and freshbrew drinks cannot be selected until the brewer is cleaned using the following procedure p AN 28 Open the front door of the machine and insert the safety key to restore power to the machine Caution Ensure that a suitable container is placed under the dispense position and the drip tray is empty and fitted correctly Keep hands away from the dispense area whilst the cleaning cycle is in operation Press and release button 11 on the service keypad The LCD will display the message Please Place Cleaning Tablet in Brewer Take one cleaning tablet supplied in packs of 30 CMS part no ZC10598000 and place it into the brewer piston chamber as shown Press the START key on the drink selection keypad to begin the CoEx tablet cleaning routine The cleaning cycle lasts approximately 7 minutes and dispenses 9 cups 1 8 Itrs of water through the dispense head The LCD will display the message Cleaning in Progress throughout the cleaning cycle Safety First Keep hands clear of the brewer mechanism during the cleaning routine When the cleaning cycle is complete the LCD will display the message Cleaning Cycle Complete Press the
8. Operators Manual Covers Instant Freshbrew amp Espresso B2C Machines Part No PR10350001 Issue F 01 08 The following symbol is used throughout this Operators Manual N Safety First Take care risk of personal injury Crane Merchandising Systems CMS accepts no responsibility for damage caused to the equipment through misinterpretation or misuse of the information contained in this manual Copyright 2008 Crane Merchandising Systems Operators Manual Contents Introduction s cskekekerev i ee UG RE Lex EE EE sine Rs 1 Important Safeguards 2c re T ART ames ec xe pepe e EP ng sain 1 Section 1 Machine Specifications 1 Li Specifications Table ceo ERREUR Rr 2 1 2 Canister Capacities Approximate 00 cece ee eee eee 2 13 Water Elter cicer ee eee r RRE E ERE E PECES 2 TA External Features vee VE tie rh RR Meow es RR eds 2 1 5 Internal Features sare eee e betsa cease dwees hope 3 1 6 Drinks Choice Instant Models 0 e cece eee 4 17 Drinks Choice Freshbrew Hodel 5 18 Drinks Choice B2C Models enee ENEE Ren 6 1 9 Drinks Choice B2C amp Teapot Machines 7 Section 2 Installation Procedure leen 8 2 Locating the Machine 5 Z 0 EAT Se deacons gauss 9 22 Connecting the Water Supply 00 9 23 Connecting the Electricity Supp 10 24 Commissioning Procedure 10 2 5 Warranty Card eise dee ei EEN e d ees 14 Section 3 How to Vend A Drink s
9. Crane Merchandising Systems recommend and supply the Brita AquaQuell Compact water filter Note If the machine is connected to the ki 11114 water supply and used without a water filter as SED R LA specified above the warranty will be void it s clear from the taste Turn on the water supply at the stop tap and check for leaks Prime the water filter where fitted following the instructions supplied by the filter manufacturer Connecting the Electricity Supply Safety First The machine must be earthed On no account should it be earthed only to the water supply pipe The machine must be connected to a 230 Volt 50Hz 13 amp fused switched socket outlet installed to the latest edition of the IEE regulations using a 3 pin BS approved 13 amp fused plug Important If the mains lead becomes damaged in any way it must be replaced by a special lead available from the manufacturer 10 CRANE MERCHANDISING SVSTEMS 2 4 Operators Manual Commissioning Procedure The following procedure must be carried out by a trained installation engineer before the machine can be used for the first time ls CRANE Ensure that the electrical and water services to the machine are connected correctly and turned on Ensure that the waste tray is fitted correctly to the machine Open the front door of the machine and swing the cup turret assembly out of the machine All Models Rotate soluble ingredient ca
10. Item Description 1 PL10008000 Waste tray 2 PL10014000 Grille waste tray 3 FA01416000 Thumb nut M5 4 S101142960 Silicon pipe 16mm OD 5 PH04863000 Cup catcher moulding squat cup PH04864000 Cup catcher moulding tall cup Not illustrated SA06075000 Brewer adaptor CRANE MERCHANDISING SVSTEMS 67 Operators Manual Section 10 Error Messages and Simple Problem Solving 10 1 Error Messages The table below lists the error messages that may be encountered and where applicable offers the operator solutions for curing them N Safetv Firstl Should the solution given not cure the problem or the fault requires the assistance of a trained service engineer DO NOT ATTEMPT TO CURE THE FAULT YOURSELF Contact your machine supplier for assistance Error Message Cause Solution Out Of Cups Please Insert Mug Cup stacks empty Refill cup stacks with correct size and type of cup Sorry Out of Service Mug Sensor Error Fault with mug sensor Switch off the power and call engineer Please Remove Cup A cup or mug has been left in the vend area Remove the cup or mug to cancel the error Sorry Out of Service No IO Comm Communications fault Switch off the power and call engineer Sorry Out of Service Brewer Not Homed Brewer has not returned to its home position Switch off the power and call engineer Sorry Out of Service Brewer Jam Brewer mechanism
11. Push the whipper base onto the motor shaft with the arrow symbol lined up with the motor plate fixing screw f as shown Turn the whipper base clockwise until it locates with the first click locking position g Ensure O ring h is correctly located as shown Refit the impellers to motor shafts ensuring that the flat in the moulding lines up with the flat on the shaft Refit mixer unit to whipper base Turn the whipper base a clockwise until it locks second click into place Refit steam hoods mixing bowls and dispense pipes to mixer units Refit the dispense pipes to the dispense block Important Ensure pipes are refitted to their correct outlet position on the dispense block see pages 61 65 for details 4 5 3 Extract Tray Remove the extract tray from the machine Using a dry brush clean the area under the extract tray Clean the extract tray Dry and refit to the machine Wipe the canister shelf and the upper interior of the machine with a clean damp sanitised cloth Refit the whipper system components see para 4 5 2 for details 4 5 4 Dispense Head CRANE Remove the knurled nut a securing the plastic dispense block b to the dispense head assembiv Remove the dispense block and clean thoroughly in the diluted bactericidal cleaner solution Rinse the dispense block with clean water and dry thoroughly before refitting to the machine 21 MERCHANDISIN
12. from the tea and coffee chambers Lift the latch bar b and remove the brewer chambers wiper assembly CRANE MERCHANDISING SVSTEMS Operators Manual 3 Clean the brewer chambers wiper assembly in the sanitiser solution Rinse with clean water and dry thoroughly 4 Carefully slide the brewer chambers wiper assembly into the brewer unit Important The wiper arm lug c must be located between the stainless steel arms d as shown 5 Re assemble the water outlet tubes to the coffee and tea brewer chambers Using the clamp e supplied close the tea outlet tube as shown 6 Switch on the power using the door switch safety key The brewer chamber will automatically index to its closed position Ensure that a suitable container is placed under the dispense area Pour the recommended amount of destaining fluid directly into the top of both brewer chambers Leave to soak for 5 to 10 minutes 7 Remove the clamp from tea dispense pipe Press the Brewer Clean button 4 located in the service keypad on the rear of the door The machine will automatically flush the brewer through four times If necessary repeat the above instruction until all traces of cleaning fluid are removed from the brewer chambers CRANE MERCHANDISING SYSTEMS 25 4 7 26 Operators Manual Remove the door switch safety key Remove and empty the water waste container Refit the brewer guard Remove the b
13. has logged and also the number of SureVend assisted vends 2 Once the operator has viewed and recorded the data it can be cleared via the Clear Data menu as described previously 7 1 6 Mug Vends This menu displays the number of vends that Mug vends the machine has made without dropping a cup Mug Vends Once the operator has viewed and recorded Clear Data the data it can be cleared via the Clear Data menu as described previously 7 1 7 Print Data This menu displays the data that can be Print Data extracted from the machine when a printer is Data Type connected and the corresponding keypad All Data number which needs to be pressed to send the Overall Totals l Bv Product data to the printer Cash Diagnostic Menu 1 Should a fault occur within the machine the LCD will display a fault message and in some cases the machine may become inoperable By accessing the Diagnostic menu and viewing the fault description the operator can in most cases clear the fault and quickly bring the machine back into service 2 When the fault cannot be easily remedied by the operator and requires the services of an approved engineer the diagnostics screen text displayed enables the engineer to quickly and easily locate and repair the problem reducing machine down time CRANE MERCHANDISING SYSTEMS 41 Operators Manual 7 3 Price Menu Entry into this menu allows the operator to enter individual prices for each
14. operator to enter this sub menu Press the W down key to highlight Delay The status line indicates the factory default delay which is set to 0 1hrs 6 minutes To change the value so that the machine will self clean 12 minutes after a drink is Dee Fait value Edit when Finish ed vended press the Edit key to access the Delay sub menu The LCD will display the screen as shown Using the drink selection keypad press the sequence 0 0 2 to set the new delay Press the l Edit key and verify that the status line confirms that Delay when highlighted is set to 0 2hrs Press the X Exit key three times to return to the Timed Events Menu Using the sequence described above the operator can quickly and easily set up additional post vend sanitation event periods for the machine if required N B A sanitation event either timed or post vend dispenses water into the drip tray If the tray reaches its full limit the machine will be Out Of Service 7 8 3 Backup Events Menu This sub menu allows the operator to program the machine to perform an automatic backup of all user configurable settings and sales data stored in its memory The default setting for Backup Events is Off 1 CRANE From the Main Menu press the W down key until Timed Events is highlighted then press the Edit key Backup Events Backup Events Once in the Timed Events menu press the Backup Data Off Y dow
15. 2 Machines Pipe No Diameter Length 1 6 mm I D x 10 mm O D 170 mm 2 6 mm I D x 10 mm O D 160 mm 3 6 mm I D x 10 mm O D 170 mm 4 6 mm I D x 10 mm O D 210 mm 5 6 mm I D x 10 mm O D 270 mm 6 6 mm I D x 10 mm O D 340 mm H Hot Water Dispense Pipe pg Milk Sugar __ Cappuccino Topping Chocolate Ex A TAR ch cm Tea M Soup c T Coffee 62 CRANE MERCHANDISING SYSTEMS A Crane Co Operators Manual 8 3 Freshbrew Machines Pipe No Diameter Length 1 6 mm I D x 10 mm O D 170 mm 2 6 mm I D x 10 mm O D 160 mm 3 6 mm I D x 10 mm O D 170 mm 4 8 mm I D x 13 mm O D 250 mm 5 8 mm I D x 13 mm O D 280 mm H Hot Water Dispense Pipe y Milk Sugar Kee Milk Sugar J 777 Instant Coffee Cappuccino Topping a Chocolate Bee Chocolate Ow T BiBrew Coffee N OL Brew Coffee K he F Brew Tea Moe Sea hye Zep KH Freshbrew Option Freshbrew Option 2 CRANE MERCHANDISING SYSTEMS 63 Operators Manual 8 4 B2C Machines THIS FACE TO THE FRONT Pipe No Diameter Length 1 6 mm I D x 10 mm O D 170 mm 2 6 mm I D x 10 mm O D 160 mm 3 6 mm I D x 10 mm O D 170 mm 4 8 mm I D x 13 mm O D 360 mm H Hot Water Dispense Pipe _ Milk Sugar 4 Cappuccino Topping Db m Y Chocolate x TR K i XN Freshbrew Coffee le B2C Coffee 64 CRANE MERCHANDISING SYSTEMS 8 5
16. A up or Y down key until selected indicated by the filled radio button followed by the l Edit key Ensure that the required setting is displayed in the status line at the bottom of the screen Press the X Exit key to return to the main menu 7 6 3 DTS Entry into this menu allows the operator to configure the machine in order to send audit data relating to sales and events stored in the machines memory to a data carrier or other device Data Transfer Standard EVA DTS Overview The standard makes it possible to transfer information from vending machines payment systems to PC based accounting management systems and or the opposite way It is important that all suppliers of vending machines and payment systems agree to a common standard for the Electronic Data Transfer because only this way the operator can be sure that all his equipment can be read out and programmed by means of the same handheld terminal CRANE MERCHANDISING SYSTEMS CRANE MERCHANDISING SYSTEMS Operators Manual DTS Standby Mode Scroll down and highlight DTS from the System Settings DTS Standby Mode DTS Audit L ist menu Press the lt Edit key to access the EECH menu The LCD will display the screen as Data Reset Mode shown The first sub menu DTS Standby Event ese Mode Mode is highlighted with its current state DDCMP Printer Ba ud Rate DDCMP shown in the bottom line The machine is factory set to enabl
17. CRANE Important It is essential that personnel responsible for installing commissioning and servicing the machine understand the following The installation and commissioning of the machine should only be carried out by trained and authorised service engineers All water and electrical services must be correctly and safely connected All covers should be replaced correctly and securely and the machine left in a safe condition Locating the Machine The machine is suitable for indoor use only sited in an area with a recommended ambient temperature not below 10 C and not exceeding 30 C The machine should be located near the appropriate water and electrical services as detailed in the specification table Prior to moving the machine to its location ensure that there is sufficient access space available via passageways stairs lifts etc and that the table counter where the machine is to be located is strong enough to safely support its weight Refer to Specifications Table To ensure adequate ventilation 100 150 mm 4 6 inches clearance must be allowed between the back of the cabinet and the wall Open the cabinet door using the key provided Remove all transit packing and the installation kit from the machine Check for visual signs of damage which may have occurred during transit If the machine is damaged or any parts are missing you must contact the supplier immediately Referring to the diagram opposite f
18. The screen displays a list WE 10Min of the 10 most recent occasions when 000e mal TS power to the machine has been disconnected in date time of day and period format Press the X Exit key to return to the Timed Events menu Press the W down key to highlight Last Data Clear Last Vend and Last Clock Set Information for these events is displayed along the bottom of the screen 7 1 4 Identification Numbers From the Data Recall menu scroll down and Identification Numbers highlight Identification Numbers then press the Main PCB a Edit key The LCD will display the screen as BERGER shown opposite From this menu the operator can access and then view serial number part Bill Validator Card Reader number and version type information relating SSS to the main PCB and any MDB coin card mechanism fitted to the machine N B Coin Mechanism Bill Validator and Card Reader will only be displayed if an MDB device is fitted to the machine CRANE MERCHANDISING SYSTEMS A Crane 7 2 Operators Manual 7 1 5 SureVend This menu becomes available when SureVend is enabled via the Product Configuration menu see page 45 1 From the Data Recall menu scroll down and highlight SureVend then press the Cup Drop Failures 1 4 Edit key The LCD will display the screen S as shown opposite From this menu screen the operator can view and record the number of cup drop failures that SureVend Sa
19. X Exit key on the drink selection keypad to return the machine to standby mode Empty the water from both the container and the driptray Re fit the drip tray to the machine Remove the safety key and close the front door CRANE MERCHANDISING SVSTEMS Operators Manual 4 8 Tea Pot Brewer Cleaning Procedure The following procedure must be carried out weekly Proceed as follows CRANE Safety First Never clean or service the tea pot brewer unit while it is in motion as fingers may become trapped in the mechanism Remove the tea outlet pipe from the dispense head block Lift and remove the mounting bracket c w tea pot bowl from the machine Split the assembly into its component parts Clean all parts of the tea pot bowl assembly and mounting bracket using the liquid destaining agent Follow the instructions for soak cleaning on the product packaging Rinse all components with clean water and dry thoroughly Undo the knurled thumb screw retaining the tea brewer unit Press down on the retaining clip and remove the complete tea brewer unit from the machine as shown Split the brewer unit into its separate parts as shown Clean gauze a outlet b and bowl c using the liquid destaining agent Follow the instructions for soak cleaning on the product packaging Rinse all components in clean water dry thoroughly re assemble and refit to machine Secure using the knurled thumb scre
20. drink selection available one price for all drink selections and set a discount to be applied for customers who use their own cup mug The menu also contains a sub menu which allows the operator to view the highest and lowest price set in the machines memory N B Values entered via this menu are only applicable to machines fitted with a coin card system 7 3 1 Individual Prices This sub menu allows the operator to set an individual price for each drink selection Individual Prices Entire Machine available from the machine d Mug Discount View High Low Price 1 With Individual Prices highlighted as shown opposite press the Edit key to access Press EDIT to Select the menu 2 Upon entry into this sub menu all drink Indivi dual Prices selections available from the machine are Instant Coffee listed along with the current drink price SC a EELER for the highlighted selection The example Kem shown illustrates an Instant Coffee Cappuc cino selection with a price set currently at 35p 3 To change the price of the highlighted selection press the 41 Edit key The LCD will change and display the screen as shown To update the price e g increase to 45p press the sequence 0 0 0 4 5 using the appropriate number keys on the drink Edina Deb insted selection keypad 4 Press the 41 Edit key to return to the Individual Prices screen and verify that the new price displays in the status line along the bottom
21. indicating to the customer that the drink choice is un available 44 CRANE MERCHANDISING SYSTEMS Operators Manual 7 4 5 SureVend Entry into this menu allows the operator to turn the SureVend product delivery sensor on or off Overview 1 SureVend ensures that a cup is always available in the cup station before any money is collected or product delivered The sensing system is a beam of infra red light across the cup station that is broken by a cup as it falls into position from the cup drop unit or by a customer placing his own mug in the dispense area 2 The SureVend software monitors the Vend Failed cup station sensor during the time that the cup ring is operated and for three seconds Press for Change afterwards If a cup is not detected the or Remove Card software will then attempt to drop a cup a second and if Ee third Ss Afer three failed vend attempts the cup ring is placed temporarily out of service The machine will beep once and the LCD will display the Vend Failed message if set to Pay Vend mode 3 Customers can now get their money back by pressing the coin return button or removing their card The LCD will change and display the message Out of Cups Please Insert Mug The machine remains in service but will not vend a cup from the cup drop unit 4 To clear the message and return to standby mode open the door insert the safety key and press button 14 on the Service keypad Check a
22. is damaged e g mains lead until it has been checked by a qualified Service Technician 5 Allow the machine to cool before handling or moving 6 Never immerse the machine in water or any other liquid and never clean it with a water jet 7 Ifthe machine should accidentally freeze up call a Service Technician to check it before switching on 8 Ensure that you are conversant with the most recent Health and Safety at Work and Electricity at Work Regulations ALWAYS DISCONNECT THE MACHINE FROM THE MAINS ELECTRICITY SUPPLY BEFORE CLEANING AND SERVICING This machine is for indoor use only and because it is a beverage machine should be sited in a clean hygienic area CRANE MERCHANDISING SYSTEMS Operators Manual Section 1 Machine Specifications 1 1 Specifications Table Instant amp Freshbrew B2C B2C Teapot Height 750 mm 860 mm 860 mm Depth 590 mm 590 mm 590 mm Width 540 mm 540 mm 540 mm Weight 70 kg 70 kg 70 kg Cup Capacity 220 220 220 Number of Canisters 7 Instant 6 Freshbrew 5 bean container 6 bean container Electrical Requirements i Voltage ii Current iii Frequency 220 240V ac 13 Amp fused 50Hz Water Services i Pressure ii Stopcock 200 Kpa 2 Bar 600 Kpa 6 Bar 15 mm BSP from rising main Height includes visible bean container All weights and dimensions are approximate and are for guidance only
23. machine It is also possible for the operator to program up to six post vend sanitation events The following example describes how the operator can program a post vend event to flush the water system 12 minutes after each vend 1 From the Main Menu press the W down Sanitation Events Menu key until Timed Events is highlighted then press the l Edit key Once in the Timed Events menu press the Y down key to highlight Sanitation Events Menu then press the Edit key Press the W down key until the first Post Vend event is highlighted The LCD will display the screen as shown With Post Vend highlighted press the J Edit key to access the 7 Post Vend sub menu The LCD will change and display TM DS the screen as shown By default the current State is set to Off as indicated by the status line at the bottom of the screen Post Vend Press the l Edit key to access the State sub menu Using the W down key set Off the state to On indicated by the filled ocr radio button Press the Edit key to return to the 7 Post Vend screen Verify that the status line confirms the State is set to On CRANE MERCHANDISING SYSTEMS Operators Manual Press the Y down key to highlight Event Type By default the event is set to Timed SC Event T as indicated by the text displayed in the HER status line at the bottom of the screen Therefore it is not necessary for the G
24. of the display Use the A up or Y down keys to highlight further selections 7 3 2 Entire Machine This sub menu allows the operator to set a single price for all selections available from the machine hi Indiv idual Pric es 1 When highlighted from within the Price Ee mpm menu the LCD will display the screen Mug Discount with the current value e g 40p as Wit otis bo wr Fuer shown F 0 40 42 CRANE MERCHANDISING SYSTEMS A Crane Operators Manual 2 Press the Edit key to access the Entire Machine sub menu To update the value e g set a price of 50p press the sequence 0 0 0 5 0 using the appropriate number EES keys on the drink selection keypad Press Edit when Finish ed the l Edit key to return to the Price menu screen and verify that the new price displays in the status line along the bottom of the display Tip If most selections are to be sold at the same price use this menu to quickly set the entire machine to this price then access the Individual Prices menu to adjust prices for individual selections Entering a single price for the entire machine will over ride any individual prices previously programmed 7 3 3 Mug Discount This sub menu allows the operator to program a discount value against all drink selections for customers who use their own cup mug When a customer places their own cup into the dispense area and selects a drink the SureVend sensors
25. pressed the machine pumps a measured amount of water through the system approximately 400ml heating it as it does so This ensures that heated water is immediately available when a drink is selected This button should also be used to purge any water left in the system after the machine has been moved or shut down for any length of time 5 10 Button 10 Boiler Cool Down B2C Machines This button allows an engineer to work safely on the water system and should not be used by the operator 5 11 Button 11 CoEx Tablet Clean B2C Machines This button when pressed initiates the CoEx brewer tablet cleaning routine Crane Merchandising Systems recommends that this brewer cleaning routine should be carried out on a weekly basis see page 28 for full details 5 12 Button 12 CoEx amp Waste Counter Reset B2C Machines Every time that the coffee waste container is emptied the waste counter must be reset Press button 12 on the service keypad Two audible bleeps confirm that the counter has been reset to zero 5 13 Button 14 Clear SureVend Error This button allows the operator to simply and quickly clear SureVend errors caused by cup failures 5 14 Button 15 Start This button has the same functions as the START key on the drink selection keypad 33 CRANE MERCHANDISING SYSTEMS Operators Manual Section 6 Programming Mode 6 1 Drink Selection Keypad Programming mode utilises the drink selection ke
26. returns to standby mode ready to vend 4 To clean the brewer a Open the front door of the machine Using the clamp supplied close the tea outlet tube as shown Insert the safety key Caution Ensure that a suitable container is placed under the dispense position Keep hands away from the dispense area whilst the cleaning cycle is in operation b Pour the recommended amount of destaining fluid directly into the top of both brewer chambers Remove the clamp from the tea dispense pipe see pages 23 amp 24 c Press and release the Brewer Flush button 4 The sequence will begin Sorry Out and the LCD will display the ry message as shown of Service Rinsing d Repeat step c until all traces of the cleaning solution have been removed from the brewer chambers e Empty the waste water container when complete 3l CRANE MERCHANDISING SYSTEMS Operators Manual 5 5 Button 5 View Counters The View Counters button 5 allows the operator to access the Data Recall Menu Entry into this menu allows the operator to view Non Resettable and Resettable Sales Data view data relating to Timed Events and Identification Numbers of installed components and if feature enabled view SureVend assisted vend information The Resettable Sales Data and SureVend Data menus contain an extra sub menu which allows the operator to delete the current data from the machines memory Full details relating to this
27. Coffee e Freshbrew Tea e e Chocolate e e Cappuccino e e Caffe Mocha e e Caffe Latte e e Chocomilk e e Hot Milk Flavour e Espresso e e Hot Water e e CRANE MERCHANDISING SVSTEMS Operators Manual 1 8 Drinks Choice B2C Models Ingredients 6 Canisters 1 Milk Sugar Cappuccino Topping Chocolate Freshbrew Coffee 9 M kb Coffee Beans B2C All speciality drinks made with freshly ground coffee beans and cappuccino topping Drink Selections B2C 6 Canisters Fresh Ground Coffee e Freshbrew Coffee Chocolate Cappuccino Caffe Mocha Caffe Latte Espresso Double Espresso Americano Chocomilk Hot Water CRANE MERCHANDISING SYSTEMS 7 1 9 7 Canisters 1 Cappuccino Topping Chocolate Freshbrew Tea Freshbrew Coffee Che Om op Coffee Beans Operators Manual Drinks Choice B2C amp Teapot Machines Ingredients B2C All speciality drinks made with freshly ground coffee beans and cappuccino topping Drink Selections B2C amp Teapot 7 Canisters Fresh Ground Coffee Freshbrew Coffee Freshbrew Tea Chocolate Cappuccino Caffe Mocha Caffe Latte Espresso Double Espresso Americano Chocomilk Hot Water CRANE MERCHANDISING SYSTEMS Operators Manual Section 2 Installation Procedure 2 1
28. Edit keys to highlight then enter the Machine Location screen When complete press the X Exit key 7 6 2 Clock The machine displays the current time in either 12 or 24 hour format Machine Loca tion Upon entry to the System Settings menu the Clock sub menu is highlighted Press the lt Edit key to access the Clock sub menu screen This menu allows the operator to set the date time and daylight saving via 3 separate sub menus N B The current date time and daylight saving when highlighted held in the machines memory are displayed in the status line at the bottom of the screen 1 Date Press the J Edit key to enter the Date menu The date is displayed in day month year format To set the date e g 27th January 2006 press the sequence 2 7 0 1 0 6 using the appropriate number keys on the drink selection keypad ee e a N B The text Press 0 9 to Edit Value displayed in the status line at the bottom of the screen will alternate with the text Press Start To Change Mode Pressing the START key on the drink selection keypad allows the date to be displayed in month day year format Pressing the Edit key will move back to the Clock menu screen and save the date to the machines memory Confirm that the status line at the bottom of the screen displays the correct date when Date is highlighted 2 Time From the Clock menu screen press the W down key to highlight the Time s hh mm mode 12
29. G SVSTEMS 22 Operators Manual 4 5 5 Ingredient Canisters Fill and Refit Check the ingredient canisters and refill if required Refit canister into machine Repeat this operation for all soluble freshbrew ingredient canisters fitted to the machine Rotate the canister outlets to their correct operating positions Important Ensure that the canisters are refitted to correct operating stations Weekly Empty and wash the canisters Dry thoroughly refill and refit into the machine 4 5 6 Fresh Bean Canister B2C machines Release the clips securing the bean container cover as shown in the photograph Carefully lift the cover from the container Fill the container with fresh coffee beans The container has a capacity of approximately 1 8 kgs Refit the cover ensuring that the clips are located correctly N B To maintain optimum drink quality CMS recommend that the bean container is replenished on a daily basis 4 5 7 Dispense Area Components Undo the thumb screws and remove cup catcher complete with drain pipe a Clean cup catcher and pipe in the sanitiser solution Rinse components with clean water and dry thoroughly Reassemble to machine ensuring that drain pipe is correctly located CRANE MERCHANDISING SYSTEMS Operators Manual Carefully remove the waste tray from the machine Remove the waste tray grille and empty the contents of the tray Wash the tray and grille
30. N B Coins In Out will only be displayed on machines fitted with an MDB coin mech System Settings Security C odes Timed Events Using the A up or W down keys Edit key and X Exit key on the drink selection keypad the operator can navigate quickly and easily through the operators program menus as described in Section 6 7 1 Data Recall Menu Entry into this menu allows the operator to view Non Resettable and Resettable Sales Data view data Data Recall relating to Timed Events and Identification Numbers Non Resettable Sales Data Resettable Sales Data of installed components and if feature enabled view BUR Identification Numbers TM i i j SureVend assisted vend information The Re SureVend settable Sales Data and SureVend data menus Press EDIT to Select contain an extra sub menu which allows the operator to delete the current data from the machines memory 7 1 1 Non Resettable Sales Data This menu allows the operator to view and record monetary and sales values This data cannot be reset and will remain intact for the service life of the controller board unless the back up battery is removed 1 From the Data Recall screen highlight Non Non Resettable Sales Data Resettable Sales Data and press the Overall Totals Edit key The LCD will display the screen RO as shown opposite From this menu the eMe operator can view data for the Overall Token Totals highlighted By Pro
31. Slate Red or GR10238000 B2C CRANE MERCHANDISING SYSTEMS Operators Manual Peel the relevant drink selection decals from their backing sheet part no PR10233000 and apply to the backing sheet using the printed guides as shown opposite Apply price decals as described above Place the decal carrier behind the transparent decal cover and refit complete assembly to the door Ensure decal cover locating lugs are correctly located before pushing the snap fit clip into place CRANE MERCHANDISING SYSTEMS Operators Manual Section 4 Daily Cleaning and Re filling The quality of drinks produced by the Genesis can only be maintained if the machine is cleaned regularly following the schedule outlined Before carrying out the daily cleaning procedure described on the following pages it is recommended that you have the following materials to hand Bactericidal Cleaner De Staining Agent Cleaning Cloths Paper Towels Small Brush Two Large Buckets Disposable Gloves CoEx Cleaning Tablets Espresso Machines 4 1 Bactericidal Cleaner OO M KM W KM M CH This can either be a liquid or powder agent which should be dissolved in clean water in accordance with the instructions on the product packaging The solution should be used for cleaning machine components and wiping surfaces during the cleaning operation 4 0 De Staining Agent This is a liquid or powder agent which should be diss
32. Week Therefore it is not necessary for the operator to enter this sub menu ge 4 Press the Y down key to highlight Start Time and press the l Edit key From this POIS mode 12724 menu the operator sets the time at which z the the sanitation event will start Using i the drink selection keypad press the sequence 0 7 0 0 to set the time If necessary use the A up or Y down key until AM appears in the dotted box 5 Press the 4l Edit key to return to the 1 Timed screen Verify that the correct start time is displayed in the status line at the bottom of the screen CRANE MERCHANDISING SYSTEMS 55 56 Operators Manual Press the W down key to highlight Days Of Week and press the l Edit key From this menu the operator can set the days on which the sanitation event will take place To select everyday Monday Friday Sunday press the START key on the Start Er drink selection keypad The program automatically places an X in every box indicating that each day is selected N B To select individual days scroll through the menu using the A up or Y down keys until the required day is highlighted Press the Edit key to select the day indicated by an X appearing in its adjacent box Press the X Exit key three times to return to the Timed Events Menu Using the sequence described above the operator can quickly and easily set up additional sanitation event periods for the
33. a few seconds the machine will BW beep once and the Initialising screen will be displayed before the machine returns to standby mode ready to vend 3 When accessing the Backup Restore sub menu after backups of the memory have Last Backup been made the information changes and Soto Deda Restore Data the operator is presented with the screen as shown The first sub menu Last Backup is highlighted with the date and time this occurred displayed at the bottom of the screen 4 To restore the machines memory to the Restore Data last available backup scroll down using the eem V down key highlight Restore Data and B T press the l Edit key to access the menu rE E alleys The LCD will display the screen as shown Press the l Edit key to restore the Press EDIT to press EDIT to Select CRANE MER RCHANDISING SYSTEMS A Crane Co Operators Manual backed up data After a few seconds the machine will beep once and the Initialising screen will be displayed before the machine returns to standby mode ready to vend 7 6 5 Software Version The Software version menu displays the version number of the software installed and is for information only The menu also displays the current time and date 7 6 6 I O Board Software This menu displays the version number of the I O board software installed and is for information only 7 6 7 Temperature Units This menu allows the ope
34. able Sales Data menu screen Test Vend 0 Surcharge 0 00 Surcharge 0 Free Vend 0 00 Free Vend 0 4 The operator can also view and record audit data by individual product Press the W down key on the drink selection keypad to highlight By Product on the Non Resettable Sales Data menu screen 5 Press the Edit key on the keypad to enter the By Product menu screen This menu contains all of the drink selections available from the machine Use the A up or W down keys on the drink selection keypad to scroll through the menu until the required selection is highlighted 6 Press the 4l Edit key on the keypad to enter the highlighted selection e g Price chocolate The LCD will display the screen RE as shown opposite This menu displays Sales Discounts both the total amount and total vend count as previously described Discounts Surcharge N B Individual By Product screens also Surcharge id display the price set for the selection as shown Free Vend 0 00 Free Vend 0 The operator can then scroll through the list displayed using the A up or W down keys on the drink selection keypad and record the audit data 38 CRANE MERCHANDISING SYSTEMS Operators Manual 7 When complete press the X Exit key on the drink selection keypad to return the machine to the previous screen The operator can then view data for more selections using the procedure des
35. achine develop a leak switch off the mains water supply at the stop tap and if safe to do so switch off the mains electricity supply Contact your machine supplier for further assistance N Safety First Do not attempt to repair the machine yourself Section 11 Decommisioning The Machine Should the machine need to be shut down for short periods for example over a long weekend no special treatment is required The machine should be thoroughly cleaned before the site is closed down and on return it is advisable to vend each drink type to ensure correct operation and to freshen up the machine If the machine is to be moved or transported remove all ingredients and thoroughly clean the machine Contact the supplier of the machine as only fully trained service engineers are authorised to carry out the decommissioning of a machine 70 CRANE MERCHANDISING SVSTEMS MERCHANDISING SYSTEMS A A Crane Co Company Pipsmore Park Bumpers Farm Industrial Estate Chippenham Wiltshire SN14 6NQ Tel 44 0 1249 444807 Fax 44 0 1249 444819 Email sales cranems co uk Website www cranems co uk
36. achine enters standby mode remove the tray and empty the contents Refit the waste tray to the machine Before using the B2C machine for the first time it is necessary to purge the water system to ensure any water left in the system during transport is dispensed Press button 9 on the Service Keypad fitted inside the door see page 33 The machine will pump approximately 400ml of water through the system which will be heated to operating temperature Ensure that a suitable container is placed under the dispense head Remove the container and empty the contents before proceeding Important Should the machine fail to fill correctly or leak turn off the stopcock and the power to the machine before investigating the fault CRANE MERCHANDISING SYSTEMS CRANE B2C Models Pull the bean canister shut off a Operators Manual Check the LCD display on the front of the machine to ensure that the water has heated to the correct temperature and that the machine is in standby mode A machine set to free vend mode will alternate the messages Please Make a Selection No Monev Required N B Messages displaved in standbv mode will change depending upon the monetary device fitted and set up during programming Ensure that the cup drop mechanism operates correctly Press the Cup Test button 7 located in the Service Keypad on the rear of the door see page 32 and ensure that a cup is ejected cleanly from the c
37. achine is in constant use Fill a cleaning bucket with hot water and dilute the bactericidal cleaner in accordance with the instructions on the product packaging Open the door of the machine Swing the cup turret assembly out of the machine in order to gain access to the ingredient canisters 4 5 1 Ingredient Canisters Removal and Clean 1 Rotate canister outlets to upright position Remove the ingredient canisters DO NOT PLACE THEM ON THE FLOOR With a clean damp sanitised cloth remove any ingredient build up on the exterior of the canisters paying particular attention to the area around the canister outlets Ensure canister outlets are dried thoroughly after cleaning 4 5 2 Whipper System Twist and remove mixing bowls and steam hoods a Remove the dispense pipes b from the plastic dispense block Turn the whipper base c anti clockwise until it releases first click Remove mixer units d and impeller e Turn the whipper base c anti clockwise again second click pull the whipper base from the shaft Clean all of the mixing system parts including the steam hoods mixing bowls and dispense pipes thoroughly in the diluted bactericidal cleaner solution Rinse all components with clean water and dry thoroughly before refitting to machine 20 CRANE MERCHANDISING SVSTEMS Operators Manual Remove and clean the extract tray see para 4 5 3 for details Refit the whipper base
38. alue for the selected item In the example shown the screen is showing that the current Mug Discount is set at 0 05p This is a useful way to quickly check stored settings and also confirm that a value has been altered correctly CRANE MERCHANDISING SYSTEMS 5 6 3 CRANE Operators Manual To return to the Main Menu from anv screen simplv press the X Exit key until you reach the Main Menu Accessing the Programming Mode Open the front door of the machine and insert the safety key to restore power to the machine The machine is now on Press the Program Entry key 1 on Enter Pin the service keypad located inside the door see page 30 for details The LCD will display the screen as shown opposite Enter the 4 digit operators entry pin code using the drink selection keypad 0 9 to Edit Value Edit when Finished N B The factory default code is entered by pressing the sequence 2 2 2 2 You may be issued with your own personalised code Press the l Edit key Providing the Enter Pin JI operator has entered the code correctly the LCD will display the screen as Operator Program shown opposite Granted Press the 4 Edit key to access the Edit to Continue or EXIT operators program or X Exit key to return the machine to standby mode The LCD on the front of the machine Main Menu will display the top level programming Data Recall menu screen Main Menu The first Price u
39. be inspected for damage to the cup rims Damaged cups must not be used MERCHANDISING SYSTEMS 11 12 Operators Manual Swing the cup turret assembly back to its operating position Ensure that the unit is held securely by the magnetic catch Insert the safety key a supplied with the machine into the door switch as shown The machine is now on The water inlet valve will open and the heater tank instant amp freshbrew machines will start to fill The cup turret mechanism will index the first available full cup stack to the dispense position and drop the cup stack into the cup drop mechanism Fill the remaining empty cup stack with cups While the machine is powering up the LCD will display the message as shown Sorry Out of Service opposite indicating that the water in the boiler is being heated Water Tank Heating Instant amp Freshbrew Models As the water heats ensure that no water overflows from the heater tank overflow pipe into the waste tray Check the system for leaks B2C Machines On the initial setup the message opposite is displayed on the LCD e screen It indicates that the CoEx CoEx Setup brewer has not been setup only an Required installation engineer can setup the CoEx brewer If the CoEx brewer has been setup this message disappears after ten seconds As the machine initialises a small amount of water is pumped through the system and is discharged into the waste tray When the m
40. cribed above and also access further menus via the Non Resettable Sales Data menu relating to Cash Cashless and Token audit data 8 To return the machine to standby mode press the X Exit key repeatedly until the LCD displays the standby screen 7 1 20 Resettable Sales Data This menu contains similar data to that available from the Non Resettable Sales Data menu However once viewed and recorded data from this menu can be cleared from the machines memory 1 From the Data Recall screen highlight Resettable Sales Data Resettable Sales Data and press the J Overall Totals a ap By Product Edit key The LCD will display the screen CM as shown opposite and allow the operator LE to view data for all parameters as Token described for Non Resettable Sales Data e Clear Data Additionally the menu allows the operator to delete all resettable data via the Clear Data menu 2 To view the Overall Totals screen press Overall Totals the l Edit key on the drink selection Sales keypad This menu displays both the total Sales amount and total vend count since the Discounts last time it was cleared for the data fields Discounts Test Vend od Test Vend 0 N B Please see page 37 amp 38 for detailed Surcharge 0 00 descriptions of these data fields Surcharge 0 P Free Vend 0 00 Free Vend 0 3 Scroll through the list displayed using the A up and W down keys on the front panel and recor
41. d the audit data When complete press the X Exit key on the drink selection keypad to return to the Resettable Sales Data menu screen 4 The operator can also view and record resettable monetary and vend data for individual product by entering the By Product menu and also view and record data relating to Cash Cashless and Token vends using their relevant sub menus Once the operator has viewed and recorded required information from these sub menu s the data can be deleted via the Clear Data sub menu CRANE MERCHANDISING SYSTEMS 39 40 Operators Manual From the Resettable Sales Data screen Clear Data highlight the Clear Data sub menu using Are you sur e you want the Y down key and press the 1 Edit to set all resettable key The LCD on the front of the machine ERE will display the screen as shown opposite warning the operator that all data will be deleted Either press the l Edit key to clear the data or press the X Exit key to exit the menu without clearing the data 7 1 3 Timed Events 1 From the Data Recall menu scroll down Timed Events and highlight Timed Events then press the Power L osses lt l Edit key The LCD will display the Last Data Clear screen as shown opposite From this menu EISE Last Clock Set screen the operator can access then view and record information relating to the four been events as shown To view the Power Losses screen press the l Edit key
42. duct along with data relating to Cash Cashless and Token Vends To view the Overall Totals screen press the Edit key on the drink selection keypad This menu displays both the total amount and total vend counts for the following data Sales Displays the total machine sales in Sales Displays the total number of machine vends This value includes normal discount and surcharge vend totals Discount Displays the total monetary value of all discounts in CRANE MERCHANDISING SYSTEMS 37 Discount Test Vend Test Vend Surcharge Surcharge Free Vend Free Vend Operators Manual Displays the total number of discounted vends Displays the total monetary value of all test vends in Displays the total number of test vends Displays the total monetary value of all surcharges in Displays the total number of surcharge vends Displays the total monetary value of all free vends in Displays the total number of free vends N B All sales data is presented in a format required by the latest European Vending Association Data Transfer Standards EVA DTS Surcharge data fields are not supported by Evolution machines 3 Scroll through the list displayed using the D A up or Y down keys on the front Sales Sales panel and record the audit data Discounts When complete press the X Exit key on REJS the drink selection keypad to return to Test Vend the Non Resett
43. e correct temperature determined by the thermistor 2 Instant Freshbrew Machines In order to guarantee the highest standards of cleanliness the boiler fill valve is disabled ensuring that the water used in the sequence is delivered at the optimum temperature to kill any micro organisms 3 Each hot water valve and the corresponding whipper is switched on in sequence for a pre set flush time Once the flush cycle is complete the machine returns to standby mode ready to vend 4 To flush the machine a Open the front door of the machine and insert the safety key Caution Ensure that a suitable container is placed under the dispense position Keep hands away from the dispense area whilst the flushing cycle is in operation 30 CRANE MERCHANDISING SYSTEMS Operators Manual b Press and release the Flush button 3 The flush sequence begins c Empty the waste water container when complete 5 4 Button 4 Brewer Clean Freshbrew Models 1 The brewer clean button allows the brewer to be cleaned independently In order to guarantee the highest standards of cleanliness the boiler fill valve is disabled ensuring that the water used is delivered at the optimum temperature to kill any micro organisms 2 The brewer unit is filled with hot water and then operated through four complete brew cycles 3 Once the cleaning cycle is complete the boiler refills and when the water is at the correct temperature the machine
44. e data transfer via the optical DDCMP link To change this to the DEX setting press the Edit key to access the menu and the A up key to select DEX indicated by the filled radio button Press the Edit key to save the selection N B Even if the default is set to DDCMP once the controller detects a DEX activity it will automatically switch to the other mode However setting the default to the correct protocol will speed up response time The operator can now download data from the machine by plugging a DEX enabled device into the DEX port J36 on the I O board located on the rear of the door DTS Audit List From this sub menu the operator can select which data is transferred from the machine to a DEX DDCMP data carrier Scroll down and highlight DTS Audit Data Press the l Edit key to access the menu The LCD will display the screen as shown Start Set or Clear All All data and events fields within a vending machine are assigned a unique code determined by the Standard From this sub menu the operator can choose to allow all fields to be available for download by pressing the START key or scrolling through the list and adding an X to the required fields CA304 Data Type This sub menu determines whether the the data will be displayed as currency or numerical for example assuming that the value of pound coins in the machine is 3 00 when set to currency CA304 will read 300 in the DEX DDCMP report When s
45. e days of the week on which a specific function will take place Start Set or Clear AN Using the A up or Y down keys scroll through until the required day is highlighted as shown Pressing the l Edit key will select the day indicated by an X appearing in its adjacent box Continue until all required days have been selected Pressing the X Exit key will move back to the previous screen and save the new settings to the machines memory N B Pressing the START key on the drink selection keypad will check all boxes if empty or clear all boxes if checked Radio Buttons The example opposite shows the State screen accessed via Off the Timed Events Menu which eon requires the operator to select one of the options shown Use the A up or Y down keys to set the required option followed by the l Edit key to store save it indicated by the filled radio button All operator programming for the Genesis range follows the procedures as described above Specific program actions are described fully in the following section 36 CRANE MERCHANDISING SYSTEMS Operators Manual Section 7 Operators Program To access the Operators Program enter the programming mode as described in section 6 Once i Data Recall in the Operators Program the LCD on the front of DIGOROSICS the machine will display the top level programming Price menu screen Main Menu Product Confi guration Coins In Out
46. e rear of the door see page 30 proceed as follows 1 Press the Cup Test button 7 and check that a cup is ejected correctly from the Cup drop unit 2 Press the Park Head button 8 to ensure that the dispense head operates correctly and that the dispense pipes are fitted correctly 3 Place a suitable container under the dispense head and press the Rinse Flush button 3 The machine will flush the system Check that all of the mixing stations are water tight Empty the contents of the container 4 Place an empty cup under the dispense head Press the Test Vend button 6 and using the selection buttons on the front of the machine vend a drink to ensure that the machine operates correctly Press the X Exit key to exit from the Test Vend menu 5 Press the View Counters button 5 and record the audit information displayed on the LCD see page 32 for full details 6 Remove the safety key and close the door Clean and buff the outside of the machine Paperless Brewer Unit Cleaning Procedure Switch on the power using the door switch safety key Remove the brewer guard Press and then press and hold the service keypad Brewer Open button 2 until the brewer chamber reaches its fully open position Important Ensure that the two wiper arms are also at their fully open postion Remove the door switch safety key to switch off the power to the machine Carefully remove the water outlet tubes c w water pipes a
47. e that sensor springs are placed correctly in the tray Incorrect drinks dispensed Ingredient canisters located incorrectly Refit canisters into their correct positions Leaking from dispense area Mixing system O ring fitted incorrectly Refit correctly and ensure that all mixing stations are water tight CRANE MERCHANDISING SYSTEMS 69 10 2 Simple Problem Solving Cont d Operators Manual Fault Possible Cause Remedy Blank LCD display Electricity supply turned off Ensure electricity supply is turned on at the mains Cups jamming Incorrect cup size Remove cups from cup stack and replace with correct size cups No change given from change giver where fitted Coin tubes jamming Coin tubes empty or below pre set level Clear coin tubes and check for blockage Check and refill coin tubes where necessary Brewer wiper arms not removing coffee tea waste Freshbrew only Brewer chambers refitted incorrectly after cleaning Refit brewer chambers ensuring that wiper lugs are located correctly see page 25 for details LCD shows Selection Not Available and machine will not vend coffee based drinks B2C machines Waste counter has reached maximum number of vends dispensed through CoEx brewer Empty coffee waste bin and reset waste counter See page 27 for details 10 3 Machine Leaking Should the m
48. ected N B To select individual days scroll through the menu using the A up or V down keys until the required day is highlighted Press the Edit key to select the day indicated by an X appearing in its adjacent box to select the day indicated by an X appearing in its adjacent box 7 8 4 Energy Saving Events Menu This sub menu enables the Operator to program in periods when the machine can be in an energy saving mode In this mode the water in the boiler is not maintained at the normal vend temperature but at a lower temperature of 68 C During the Energy Saving periods programmed into the machine vends can still be dispensed although none of the drink section buttons are illuminated and the message Power Saving Mode is displayed on the LCD By pressing any one of the buttons on the keypad the LCD message changes to Water Tank Heating The machine reverts back to Power Saving Mode ten minutes after the last vend if still within the Energy Saving Events period The default setting for these Events is Off CRANE MERCHANDISING SYSTEMS Operators Manual 1 From the Main Menu press the W down key until Timed Events is highlighted then 1 orn press the Gd Press the Y down key three times to access the Energy Saving Events menu screen The LCD will display the screen as shown 2 Press the Edit key to access the menu The LCD will display the screen as shown State By defau
49. esset mme ter 69 10 2 Simple Problem Solving Cont d LL 69 10 3 Machine Leaking 1 encre eee RR xr 70 Section 11 Decommisioning The Machine 70 ii CRANE MERCHANDISING SYSTEMS Operators Manual Introduction This manual provides a guide to the installation daily operation basic cleaning and maintenance tasks for the Genesis range of table top beverage vending machines and indicates when the operator should call a qualified service engineer for assistance It is recommended that this equipment is serviced by a trained Service Technician It is the policy of Crane Merchandising Systems to continue developing its range of beverage equipment The information presented within this document is for information only and may be changed without prior notice Important Safeguards When using the machine always have this manual available for quick and easy reference and always follow these basic safety precautions 1 Read all instructions before using the machine and ensure that anyone who will be involved with the cleaning or refilling of the machine also reads the instructions 2 The machine should be situated on a strong horizontal surface suitable of supporting 70kg minimum at a convenient height and in a position where it is not likely to be knocked off 3 The mains lead should never trail from the machine and should always be kept away from hot surfaces and sharp edges 4 Do not operate the machine if any part
50. et to numeric it will read 3 Data Reset Mode This field can be set to either AUTO or SAVE from within the sub menu When set to AUTO all resettable data will be reset after a successful read Event Reset Mode This field can be set to either AUTO or SAVE from within the sub menu When set to AUTO all event data will be reset after a successful read 49 EI Operators Manual 6 Printer Baud Rate This allows the operator to set the correct baud rate for a serial printer if one is to be used It is important for this to be set correctly to ensure successful data transfer 7 6 4 Backup Restore This menu allows the operator to manually backup information stored in the machines memory to the controller board N B It is also possible for the operator to programme Backup as a timed event thus ensuring even greater security for the information stored in memory This ensures that the machine can easily be restored to its last operational state should the information be lost through corruption or power failure For full details see page 57 1 Scroll down and highlight Backup Restore TM from the System Settings menu Press the Backup Data Edit key to access the menu If this is the first time that a backup has been selected the LCD will display the screen as shown 2 Press the 4l Edit key to access the menu The LCD will display the screen as shown PYESE TEE To backup the memory press the Edit PAZOVE key After
51. ew Tea No Sugar Freshbre w Tea No Sugar Press sugar key to Sugar increment strength Sugar xa X5 Extra Sugar Credit 00 10 31 AM Credit 00 10 31 AM Pressing the sugar button again will revert to the Sugar selection 7 Once the required drink has been selected press the Start button on the keypad All lit buttons will be extinguished apart from the drink selection button which flashes indicating that the drink is being vended Unless the customer has placed their own cup into the dispense area a cup will automatically be ejected from the cup d i drop unit into the dispense area and the drink selection will be delivered into the Serving cup Whilst this operation is in progress Change 00 10 31 AM the LCD will display the screen shown opposite 8 After the beverage has been dispensed the LCD will display the message Thank You and the machine will beep once The message on the display will change to read Please remove cup The drink can then be carefully removed from the dispense area and the machine will return to standby mode CRANE MERCHANDISING SYSTEMS A Crane Go Comp Operators Manual 9 Certain drink selections do not allow the strength option to be selected or milk added For example if the customer presses the Cappuccino selection button gen all of the other selection buttons will be TSS extinguished the Sugar and START buttons wi
52. f Week and press the J Edit key The s Ge operator can now set the days on which Thursday the Energy Saving period will take place _ Saturday Upon entry to the sub menu the first day Monday will be highlighted with an empty AH ee ba Rn box Pressing the lt Edit key will select the day indicated by an X appearing in its adjacent box Using the W down key and the 1 Edit key highlight and select additional days of the week that the Energy Saving period will take place When complete press the X Exit key to return to the Event 1 screen Tip To set the required days selections quickly press the START key to check all boxes then using the W down key scroll and highlight the days selections not required and press the Edit key to remove the X from the corresponding box Press the X Exit key three times to return to the Timed Events Menu CRANE MERCHANDISING SYSTEMS Operators Manual Section 8 Dispense Pipe Lengths 8 1 Instant Option 1 Machines E k S X C Pipe No Diameter Length 1 6 mm I D x 10 mm O D 170 mm 2 6 mm I D x 10 mm O D 160 mm 3 6 mm I D x 10 mm O D 170 mm 4 6 mm I D x 10 mm O D 210 mm 5 6 mm I D x 10 mm O D 300 mm H Hot Water Dispense Pipe eo Milk Sugar n p Cappuccino Topping Chocolate UNS Tea V m Coffee Decaff Coffee CRANE MERCHANDISING SYSTEMS 61 Operators Manual 8 2 Instant Option
53. faulty Switch off the power and call engineer Sorry Out of Service Head Not Homed Dispense head has not returned to its home position Switch off the power and call engineer Sorry Out of Service Head Not Extended Dispense head has not moved to its extended position Switch off the power and call engineer Sorry Out of Service No Monetary Device The monetary device is not connected or has been configured incorrectly Switch off the power and call engineer Sorry Out of Service Temp Probe Fault The temperature device is disconnected or faulty Switch off the power and call engineer Out Of Cups Please Insert Mug SureVend has detected an error with the cup drop unit Switch off the power and call engineer Sorry Out of Service Low Water The machine is filling Wait for the machine to fill with water Sorry Out of Service Fill Timeout The machine has failed to fill with water Check that the water supply to the machine is connected and turned on Sorry Out of Service Water Tank Heating The water is heating to the correct operating temperature Wait for the machine to heat up and enter standby mode 68 CRANE MERCHANDISING SVSTEMS 10 1 Operators Manual Error Messages Cont d Error Message Cause Solution Sorry Out of Service Waste Tray Full The waste tray is full Empty clean and refit the waste t
54. fy that the status line confirms the State is set to On 4 Press the Y down key to highlight Event Type and press the Edit key to access O Inhibit the menu Using the W down key set the Beds Event Type to Free Vend indicated by the filled radio button Press the Edit key to return to the Event 1 screen Verify that the status line confirms the Event Type is set to Free Vend 52 CRANE MERCHANDISING SYSTEMS Operators Manual 5 Press the Y down key to highlight Start Time and press the 41 Edit key From this menu the operator sets the time at which the free vend period will start Press the sequence 1 0 3 0 using the drink selection G keypad to set the time If necessary use the A up or Y down key until AM appears in the dotted box hh mm mode 12 24 6 Press the Edit key to return to the Event 1 screen Verify that the correct start time is displayed in the status line at the bottom of the screen 7 Press the V down key to highlight Stop Time and press the 1 Edit key From this hla Gan mode 157724 menu the operator sets the time at which the free vend period will end Press the sequence 0 2 3 0 using the drink selection keypad to set the time If necessary use the A up or W down key until PM appears in the dotted box 8 Press the Edit key to return to the Event 1 screen Verify that the correct stop time is displayed in the status line at the bot
55. it the four feet 1 to the machine Ensure that the spacer 2 is fitted between the washers 3 as shown Using a 12 mm spanner adjust the feet until the machine is levelled in both front to back and side to side planes Ensure that the door opens and closes easily MERCHANDISING SYSTEMS 9 Operators Manual 2 2 2 3 Connecting the Water Supply The machine should be situated within 1 metre of a drinking water supply from a rising main terminating with a W R C approved 15mm compression stop tap The water supply should comply with both the Statutory Instrument No 1147 Water England and Wales and The Water Supply Water Quality Regulations 1989 Water pressure at the stop tap must be within the limits 2 6 Bar 200 Kpa 600 Kpa Connect the flexi hose supplied with the machine to the stopcock ensuring that the seal supplied is fitted correctly Flush the system several gallons before connecting the machine Connect the hose to the inlet valve located on the rear of the machine Ensure that the seal is correctly fitted Ensure that all water supply fittings are tight Freshbrew amp B2C Machines Genesis machines fitted with a paperless freshbrew brewer or CoEx brewer must be connected to the water supply via a water filter This filter must be of food grade quality and able to remove temporary hardness scale heavy metals lead copper iron cadmium chlorine and any organic pollutant s discolouration
56. led thumbscrews and remove the coffee chute and coffee chute cover With a clean dry brush clean the area around and under the coffee dispense outlets With a clean dry brush wipe away any coffee deposits from both the coffee chute and cover mouldings Refit the coffee chute lid to the chute ensuring that the lugs on the cover fit securely into their mounting holes Refit the assembly to the machine and secure using the two knurled thumbscrews Carefully remove the brewer waste container from the machine and empty the contents Push up and remove the waste chute a from the machine Wash both the waste container and chute thoroughly and if necessary sanitise using the diluted bactericidal cleaning solution Rinse in clean water Dry both components using a clean dry cloth and refit to the machine N B If the waste container counter is enabled every time that the container is emptied the counter must be reset Restore power to the machine using the safety key and press button 12 on the service keypad Two audible bleeps confirm that the counter has been reset to zero Refit the CoEx brewer unit into the machine Slide the unit into place until it clicks into position Refit the coffee dispense pipe to the brewer outlet as shown Ensure that both the fresh bean container and fresh ground coffee canister are filled with correct product Refill if necessary following the procedures outlined on page 22 27
57. ll light up and the LCD will display the screen opposite The customer can either press the START button to vend the drink or first press the sugar button in order to add sugar to their taste as described above 10 Other drink choices do not allow the strength option or milk sugar to be selected For example if the customer presses the Chocolate selection button all of the other selection buttons will be E extinguished the START buttons will light up and the LCD will display the screen opposite The customer simply presses the START button and the machine will vend the drink as described above 3 2 Replacing Updating Drink Selection Decals Drink selection and pricing decals are mounted onto a paper backing sheet which is secured behind a transparent clip in cover To update drink pricing or replace drink description decals proceed as follows 1 Carefully unclip the transparent decal cover from the door using the snap fit clip at the top Remove the decal sheet from its holder as shown opposite 2 Updating pricing Carefully remove the previous price decals from the drink selection decals Update the prices where necessary using new self adhesive decals part no PR10234000 3 Updating drink selections and pricing When updating selection decals and prices it will be necessary to use a new backing sheet These are available as spares from the manufacturer To order quote part no GR10236000 Aqua Blue GR10237000
58. lle Moving Dispense Head Door Switch Mixing System Cup Drop Unit Canister Outlet Cup Turret CRANE MERCHANDISING SYSTEMS 1 6 O SS Ur A O SCS UT ie re Operators Manual Drinks Choice Instant Models Ingredients ption 1 7 Canisters Milk Sugar Cappuccino Topping Chocolate Instant Tea Instant Coffee Instant Decaf Coffee ption 2 7 Canisters Milk Sugar Cappuccino Topping Chocolate Instant Tea Instant Coffee Soup Genesis Instant Option 1 Drink Selections Option 1 7 Canisters Option 2 7 Canisters Instant Coffee Instant Coffee Decaf Instant Tea Chocolate Cappuccino Caffe Mocha Caffe Latte Chocomilk Hot Milk Flavour Espresso Soup Hot Water CRANE MERCHANDISING SVSTEMS Operators Manual 1 7 Drinks Choice Freshbrew Models Ingredients Option 1 6 Canisters Milk Sugar Cappuccino Topping Chocolate Freshbrew Tea Freshbrew Coffee Option 2 6 Canisters Milk Sugar Instant Decaf Coffee Chocolate Freshbrew Tea Freshbrew Coffee Option 1 All speciality drinks made with freshbrew coffee Cappuccino made with cappuccino topping Option 2 Cappuccino made with coffee milk and chocolate Drink Selections Option 1 Option 2 6 Canisters 6 Canisters Freshbrew Coffee e e Instant Decaf
59. lt the current State is set to Off 35 Is as indicated by the status line at the Days Of Week bottom of the screen 3 Press the Edit key to access the State sub menu Using the W down key set the Bega State to On indicated by the filled radio On button Press the Edit key to return to the Event 1 screen Verify that the status line confirms the State is set to On 4 Press the W down key to highlight Start Time and press the 41 Edit key From this GE menu the operator sets the time at which the Energy Saving period will start Enter the start time in the sequence 0 5 3 0 using the drink selection keypad If necessary use the A up or W down key to display AM or PM as required 5 Press the Edit key to return to the Event 1 screen Verify that the correct start time is displayed in the status line at the bottom of the screen 6 Press the W down key to highlight Stop Time and press the 41 Edit key From this R menu the operator sets the time at which the Energy Saving period will end Enter S the time using the drink selection keypad If necessary use the A up or W down EE key to display AM or PM as required 7 Press the Edit key to return to the Event 1 screen Verify that the correct stop time is displayed in the status line at the bottom of the screen CRANE MERCHANDISING SYSTEMS 59 60 Operators Manual Press the W down key to highlight Days i Tuesd O
60. menu and its contents can be found on pages 37 39 5 6 Button 6 Test Vend The Test Vend button allows the operator to vend a drink from the machine to ensure correct operation after cleaning or maintenance 1 When the button is pressed and released the LCD will display the screen Insert Money as shown opposite The operator then presses a drink selection button followed by the START button to begin MELO SECM the vend sequence Credit 00 2 Ensure that the selection is correct has not under overfilled the cup and most importantly tastes good or 3 Press the X Exit key on the drink selection keypad to exit from the Test menu and return to stand by mode 5 7 Button 7 Cup Test This button allows the operator to test the operation of the cup drop unit after refilling the cup stacks When the button is pressed the cup drop solenoid is operated and a cup is ejected from the cup drop unit This function ensures that the mechanism is working correctly 5 8 Button 8 Park Head When this button is pressed the dispense head moves to its fully extended position and stops Press the button again to return the dispense head to its correct homed position N B It is necessary for the operator to wait for a few seconds between each key press to allow the machine to respond accordingly 32 CRANE MERCHANDISING SYSTEMS Operators Manual 5 9 Button 9 Fill Tank B2C Machines When this button is
61. n key twice to highlight Backup Events Menu then press the 4l Edit key The LCD will display the screen as shown Press the Edit key to access the 1 Backup Data sub menu The LCD will change and display the screen as shown Ni Start Time Bv default the current State is set to Off Davs Of Week as indicated bv the status line at the bottom of the screen MERCHANDISING SVSTEMS 57 58 Operators Manual 4 Press the 4 Edit key to access the State sub menu Using the Y down key set ge GE n the state to On indicated by the filled radio button Press the Edit kev and verifv that the status line confirms the State is set to On 5 Press the W down key to highlight Start U W Time and press the 1 Edit key Using the drink selection keypad set the time at which the the Backup event will start If necessary use the A up or W down key TTIE until AM appears in the dotted box hh mm mode 12 24 6 Press the j Edit key and verify that the correct start time is displayed in the status line at the bottom of the screen 7 Press the V down key to highlight Days Of Week and press the J Edit key From this menu the operator can set the days ON ast on which the Backup event will take place Thursday To select everyday Monday Sunday Fade press the START key on the drink selection keypad The program automatically places an X in every box indicating that each day is sel
62. nd if necessary clear the cup drop unit and ensure correct operation before leaving the machine To configure SureVend proceed as follows 1 From the Product Configuration menu SureVend highlight SureVend and press the Edit IT key By default SureVend is factory set to On as indicated by the status line at the bottom of the screen 2 To disable SureVend press the Edit SureVend key to enter the SureVend On Off screen Use the A up key to select Off indicated by the filled radio button CRANE MERCHANDISING SYSTEMS 45 Operators Manual 3 Press the Edit key to confirm the selection and return to the SureVend screen Verify that the status line at the bottom of the screen displays Off when SureVend is highlighted 4 Pressing the X Exit key will move back to the Product Configuration screen and save the new parameter to the machines memory 7 5 Coins In Out Menu N B Coins In Out will only be displayed on machines fitted with an MDB coin mech The Coins In Out menu emulates the coin mechanism from the front end screen and allows the operator to view information relating to the coin mechanism and eject coins from the machine without opening the door 1 From the Main Menu screen use the V down key to scroll through the menu until Coins In Out is highlighted Press the TUS 0 10 lt l Edit key to access the menu screen 020 which will look similar to the exam
63. nister outlets to upright position and remove the canisters DO NOT place ingredient canisters on the floor Remove the canister lids Fill the canisters with the correct ingredients re fit the lids and re fit canisters into machine ensuring that they are returned to their correct positions Rotate the canister outlets to their correct operating positions Freshbrew Models Fill freshbrew ingredient canisters with freshbrew tea and coffee ingredient and refit to machine B2C Models Release the clips securing the bean container cover as shown in the photograph Carefully lift the cover from the container DO NOT place the cover on the floor Fill the container with fresh coffee beans The container has a capacity of approximately 1 8 kgs Refit the cover ensuring that the clips are located correctly N B To maintain optimum drink quality Crane Merchandising Systems recommend that the bean container is replenished on a daily basis Load the cup turret Fill the tubes with the correct size cups for the type of cup catcher fitted to the machine Allow the cups to drop into the tubes directly from the packaging DO NOT TOUCH THE CUPS WITH YOUR HANDS Important Do not fill the tube directly above the cup dispense position Allow the cup turret motor to rotate a full tube to the cup dispense position Rotating the cup turret by hand will damage the mechanism Note If paper cups are being loaded each pack of cups must first
64. o select periods when the machine will automatically flush through the water system via the 6 timed and 6 post vend flush periods available The default setting for all flush periods is Off 1 From the Main Menu press the Y down key until Timed Events is highlighted then press the Edit key CRANE MERCHANDISING SYSTEMS Operators Manual 2 Once in the Timed Events menu press the Sanitation Events Menu Y down key to highlight Sanitation Timed oft PN Events Menu then press the 41 Edit key The LCD will display the screen as shown The following example describes how the operator can program a timed event to flush the water system at 07 00 am everyday 1 To set up the first timed flush press the 41 Edit key to access the 1 Timed sub State menu The LCD will change and display ee Start Time the screen as shown By default the Days Of Week current State is set to Off as indicated by the status line at the bottom of the screen 2 Press the Edit key to access the State sub menu Using the Y down key set the state to On indicated by the filled radio button Press the J Edit key to return to the 1 Timed screen Verify that the status line confirms the State is set to On 3 Press the Y down key to highlight Event Type By default the event is set to Timed State el ie x Event Type as indicated by the text displayed in the Start Time status line at the bottom of the screen Days Of
65. oducts and services Return the warranty card whether problems were encountered or not failure to may invalidate your warranty CRANE MERCHANDISING SYSTEMS Operators Manual Section 3 How to Vend A Drink 3 1 Selecting A Drink Drink selections are made by pressing the appropriate selection button on the keypad and then utilising the keypad selection buttons and the LCD display to alter the drink strength and add milk sugar to suit the customers personal preference When in standby mode all drink selection buttons will be lit indicating that the drink is available to be selected At this time the Milk Sugar and Start buttons are not lit The following example describes how to vend a Freshbrew Tea selection from a freshbrew machine set to Free Vend 1 Press selection button 3 Freshbrew Tea Freshbre w Tea on the keypad All of the other selections Press again for strength buttons will be extinguished the Milk Sugar and Start buttons will light up and the machine exits from standby mode The Mild Normal Strong Press Milk Sugar Start LCD will display the screen as shown Credit 00 10 30 AM opposite N B The default strength setting for this drink selection is Normal as shown 2 To obtain a Strong or Mild beverage it is necessary to press the current drink selection button Pressing once will toggle to the Strong selection Pressing the button again will toggle to the Mild selection
66. olved in clean water in accordance with the instructions on the product packaging The solution can be used on heavily soiled or stained components such as buckets and drip trays Items or surfaces cleaned with this solution must be rinsed in clean water to remove traces of the cleaning agent 4 3 Liquid Destainer Brewer Units Crane Merchandising Systems recommends that a liquid destaining product is used for cleaning the paperless brewer unit fitted to Genesis freshbrew machines The product must be used in accordance with the instructions on the product packaging following all health and safety guidelines A detailed procedure for cleaning the brewer unit is outlined on pages 24 to 28 of this Operators Manual 4 4 Cleaning Tablets CoEx Brewer Units B2C Models Crane Merchandising Systems recommends that the brewer cleaning tablets supplied with the machine are used exclusively for cleaning the CoEx brewer fitted to Genesis espresso machines These are available from your machine supplier in packs of 30 part number ZC10598000 A detailed procedure for cleaning the CoEx brewer unit is outlined on page 26 of this manual CRANE MERCHANDISING SYSTEMS Operators Manual 4 5 Cleaning amp Filling Procedure All Machines Important It is necessary to carry out the cleaning and maintenance procedure outlined on the following pages on a regular basis either at the end of the day or at the start of the day before the m
67. ple 0 50 shown 2 From this screen the operator can view the coin sets in the coin mechanism the number of coins in each coin stack and the total value of the coins To eject coins from the mechanism the operator simply presses the relevant button on the keypad eg pressing button 4 will eject a 50p coin The count will reduce to 7 and the value to 3 50 7 6 System Settings Menu This menu allows the operator to view information relevant to the machine and its location set the Machine Inf ormatio n current time and date set and view DTS E information backup and restore machine software Backup Restore view the machine and I O board software versions Software V ersion installed in the machine and set temperature and Press E DIT to Select UO Board Soft ware idle screen display options Temperature Units l Idle Screen Opt ions N B Custom Messages is not supported at this Custom Me ssages time 7 6 1 Machine Information This sub menu allows the operator to view the identification for the machine and its location 46 CRANE MERCHANDISING SYSTEMS Operators Manual 1 From the Systems Settings menu highlight Machine Information and press the Edit Machine ID key The LCD will display the screen as shown opposite To view the Machine ID press the sl Edit key 2 When complete press the X Exit key to return to the Machine Information menu screen If necessary press the Y down then
68. rator to change the Temperature Units way that the temperature is displayed either Celsius 10 C or F on the LCD when the machine is in Fahrenheit iF standby mode Use the A up or Y down keys to set the required option followed by the d Edit key to store save it indicated by the filled radio button 7 6 8 Idle Screen Options This menu allows the operator to configure the LCD so that it displays either the time or the time and water temperature with the standby message when idle To configure the idle screen options proceed as follows 1 From the System Settings menu press the idle Screen Option s Y down key to highlight Idle Screen OTe Options and press the Edit key to Time and Tem p access the menu O None 2 Press the Y down key to highlight the required option eg Time and Temp indicated by the filled radio button The LCD will display the screen as shown opposite Press the Edit key to return i to the System Settings screen With Idle a Selecti on Screen Options highlighted verify that the status line confirms the option is set to Time and Temp Please Make Time 10 45 Temp 90C 3 Press the X Exit key until the machine exits the engineers program into standby mode The LCD will display the standby message with the time and date as shown CRANE MERCHANDISING SYSTEMS 51 Operators Manual 7 7 Security Codes Menu The security code for entry into the Ope
69. rators Program is factory set so that the operator presses button 1 on the service keypad followed by the sequence 2 2 2 2 on the drink selection keypad On no account should this code be altered without first consulting your supervisor or manager 7 8 Timed Events Menu 7 8 Time of Dav Events From this menu the operator can set up inhibited vend periods free vend periods and discounted vend periods The following example describes how the operator can program the machine to free vend specific drink selections between 10 30 am and 2 30 pm on week days 1 From the Main Menu press the V down Time Of Day Events key until Timed Events is highlighted then Inhibit Off 2 Inhib it press the l Edit key twice to access the org Time of Day menu screen The LCD will 4 Inhibit 5 Free Vend display the screen as shown 6 Freevend N B Although event 1 is shown as Inhibit it is possible for the operator to set event 1 as the first Free Vend or Discounted Vend period 2 Press the 4l Edit key to access the menu The LCD will display the screen as shown State Event Type By default the current State is set to Off Sark TIRO as indicated by the status line at the Stop Time bottom of the screen Days Ones 3 Press the Edit key to access the State sub menu Using the W down key set the state to On indicated by the filled radio button Press the Edit key to return to the Event 1 screen Veri
70. ray Sorry Out of Service Rinsing Operator engineer running the rinse program Wait until machine completes rinse cycle and returns to standby mode Co Ex Setup Required Co Ex brewer has not been setup Call an engineer Freshbrew and B2C drinks cannot be dispensed Co Ex Clean Recommended Co Ex brewer has not been routinely cleaned Perform a tablet clean button 10 using the service keypad at earliest opportunity Co Ex Clean Required The cleaning routine has not been followed amp the Co Ex brewer disabled Perform a tablet clean button 10 using the service keypad immediately Sorry Out of Service Out of Coffee Fresh beans container and or freshbrew canister empty B2C machines Bean hopper shut off closed Refill bean container with fresh beans and or coffee canister with freshbrew coffee Fully open bean hopper shut off see page 13 10 2 Simple Problem Solving In the unlikely event of the machine developing a problem details are given in the table below on how to deal with common faults that can be easily remedied by the operator Safety First Should the remedy given below not cure the problem or the fault is not listed DO NOT ATTEMPT TO CURE THE FAULT YOURSELF Contact your machine supplier for assistance Fault Possible Cause Remedy Waste tray overflowing Level sensor springs under machine incorrectly located or jamming Ensur
71. rewer waste container from the machine as shown Empty the contents Wash the waste container thoroughly and where necessary sanitise using the sanitiser solution Dry using a clean cloth and refit into the machine Close and lock the door N B If the waste container counter is enabled every time that the con tainer is emptied the waste counter must be reset Restore power to the machine using the safety key and press button 12 on the service keypad Two audible bleeps confirm that the counter has been reset to zero CoEx B2C Brewer Unit Daily Cleaning Procedure 4 7 1 Daily Cleaning Procedure 1 Remove the coffee dispense pipe from the brewer outlet Holding the unit as shown in the photograph lift the green lever and carefully pull the brewer unit out of the machine Fill a cleaning bucket with hot water and dilute the bactericidal cleaning agent in accordance with the instructions on the product packaging Carefully place the CoEx brewer unit into the diluted bactericidal solution and clean the unit thoroughly Ensure all coffee ground deposits are removed paying particular attention to the area around the top of the piston and waste chute Remove the unit from the solution and rinse thoroughly with clean water Dry the unit using a clean cloth or paper towels CRANE MERCHANDISING SVSTEMS Operators Manual Remove the B2C coffee chute assembly as shown Unscrew the two knur
72. s the operator to disable Product Configur ation Configu ration Version drink selections and turn SureVend on or off l Disabl e Selection s Upon entry into the Product Configuration menu SureVend the LCD will display the screen as shown 7 4 1 Configuration Version This displays the manufacturer configuration code for the machine and is for information purposes only 7 4 0 Disable Selections This sub menu allows the operator to disable individual or all drink selections if necessary With Disable Selections highlighted press the Edit key to access the menu 1 Upon entry into the menu the LCD will display the screen as shown Using the A L Instant Coffee up or Y down keys scroll through the CE Sa GE menu until the required drink selection is C Chocolate highlighted Pressing the Edit key will Il Cappuccino Start Set or Clear All select the drink indicated by an X appearing in its adjacent box 2 If necessary continue until all required drink selections have been checked Pressing the X Exit key will move back to the Product Configuration screen and save the new parameters to the machines memory N B Pressing the START key on the drink selection keypad will check all boxes if empty disabling all drink selections or clear all boxes if previously checked 3 On returning to standby mode the selection button light will be extinguished next to any drink selections that have been disabled
73. ss s e e e x x x x e 14 3 1 Selecting A Drink e gg T ja EES AR E 15 3 2 Replacing Updating Drink Selection Decals 17 Section 4 Daily Cleaning and Re filling 18 41 Bacteri idal Cleanef sisse e Re RR ERR 19 42 De Staining Agent soiree RR ER niia RR de 19 4 3 Liquid Destainer Brewer Untrs cee eee eae 19 4 4 Cleaning Tablets CoEx Brewer Units B2C Models 19 4 Cleaning amp Filling Procedure All Machines 19 4 6 Paperless Brewer Unit Cleaning Procedure 24 4 7 CoExO B2C Brewer Unit Daily Cleaning Procedure 26 4 8 Tea Pot Brewer Cleaning Procedure 28 Section 5 Service Keypad Functions seen 29 547 Button Program Entry s Heed 30 5 2 Button 2 Brewer Open Freshbrew Models 30 5 3 Button 3 Rinse Flush i cesset te adores ecu N Re 30 5 4 Button 4 Brewer Clean Freshbrew Models 31 5 5 Button 5 View Counters cesses er khe EN 31 5 66 Button 6 Test Vend ices eene eer pre RRR a 32 5 7 Button 7 Cup est 2 ex p b ea RUE AU E T ste 32 5 8 Button 8 Park Head oer re m re Rr 32 5 9 Button 9 Fill Tank B2C Machines 0 00005 32 5 10 Button 10 Boiler Cool Down B2C Machines 33 CRANE MERCHANDISING SYSTEMS Operators Manual 5 11 Button 11 CoEx Tablet Clean B2C Machines 33 5 12 Button 12 CoEx Waste Counter Reset B2C Machines
74. thoroughly and where necessary sanitise using the diluted bactericidal cleaner solution Dry both components using a clean dry cloth Reassemble the waste tray and grille and refit to the machine 4 5 8 Cup Check Check the levels of the cups in the cup stack Where necessary refill with correct sized cups DO NOT TOUCH THE CUPS WITH YOUR HANDS Allow the cups to drop into the cup stack directly from the packaging Important Do not fill the tube directly above the cup dispense position Allow the cup turret motor to rotate a full tube to the cup dispense position Rotating the cup turret by hand will damage the mechanism Note If paper cups are being loaded each pack of cups must first be inspected for damage to the cup rims Damaged cups must not be used Rotate the cup turret assembly back to its operating position Ensure that the unit locks into place 4 5 9 Cash Box CRANE Un lock the cashbox if fitted located on the rear of the door and remove from the machine Remove anv coinage from the cashbox Refit the cashbox to the machine turning the lock to secure Open the coin mechanism cover and wipe the inside with a damp cloth Check the coin tubes and refill if required 23 MERCHANDISING SVSTEMS 4 6 24 Operators Manual 4 5 10 Test Insert the safety key supplied with the machine into the door switch The machine is now on Using the service keypad located in th
75. tom of the screen 9 Press the V down key to highlight Days Of Week and press the l Edit key The Tuesday lt Wednes day operator can now set the days on which Trade the free vend period will take place Upon entry to the sub menu the first day aj saturday Monday will be highlighted with an empty box Pressing the Edit key will select the day indicated by an X appearing in its adjacent box Using the Y down key and the Edit key highlight and select additional days of the week that the free vend period will take place When complete press the X Exit key to return to the Event 1 screen 10 Press the W down key to highlight Selections and press the Edit key The BRIS operator can now set the drink selections Gemen corae that will be available during the free vend _ Chocolate period Upon entry to the sub menu the E Cappuc cino Instant Coffee selection will be highlighted with an empty box Pressing the Edit key will select the day indicated by an X appearing in its adjacent box CRANE MERCHANDISING SYSTEMS 53 Operators Manual Using the Y down key and the Edit key highlight and select additional drink selections that will be available during the free vend period Tip Items 9 amp 10 To set the required days selections quickly press the START key to check all boxes then using the W down key scroll and highlight the days selections not required and press the
76. up drop unit Ensure that the dispense head mechanism operates correctly Press the Park Head button 8 located in the Service Keypad on the rear of the door see page 32 and ensure that the dispense head moves to its fully extended position Press the button again to return the dispense head to its correct homed position Freshbrew Models Ensure the brewer guard and brewer waste container are fitted correctly Slide the container into position directly under the brewer with its lip outside the brewer cover to its fully extended position as shown in the photograph Ensure that the brewer waste container is fitted correctly beneath the CoEx brewer unit If fitted check that the coin mechanism and cash box operate correctly Fill the coin tubes with correct coinage Ensure coin return mechanism functions correctly Operate the machine through its complete range of selections to ensure that each vend is correctly dispensed Follow the instructions detailed on page 32 for making a vend using the Test Vend button 6 located on the Service Keypad MERCHANDISING SYSTEMS 13 2 5 Operators Manual 16 Remove the safety key and close the cabinet door Ensure that the machine is left in a clean and safe condition Warranty card Please complete and return the warranty card that comes with the machine Use the card to note any problems you encountered during installation your feedback helps us to improve our pr
77. w Re fit tea pot bowl mounting bracket assembly to the machine Re connect the outlet pipe to the dispense head block MERCHANDISING SYSTEMS 29 Operators Manual Section 5 Service Keypad Functions Genesis machines are fitted with a service keypad mounted on the rear of the door This keypad contains the Operators Program entry key and also allows the operator to carry out specific functions during routine cleaning and maintenance N B During certain operations e g View Counters it is necessary for the operator to utilise the selection keypad and LCD mounted on the front of the door to access data Please refer to Section 6 Programming Mode for details of selection keypad layout and functions When the safety key is inserted into the door switch and the machine is switched on the service keypad allows the operator to carry out the following functions 5 1 Button 1 Program Entry This button allows the operator to access the Operators Program Section 7 page 37 5 2 Button 2 Brewer Open Freshbrew Models This button operates the brewer fitted to freshbrew machines and enables the operator to remove the brewer chambers wipe arms assembly for cleaning purposes Press and hold to index the brewer to the fully open position 5 3 Button 3 Rinse Flush 1 The flush sequence operates automatically and rinses the mixing bowls Before the sequence begins the system waits until the water in the boiler is at th
78. w S Product Configuration available menu Data Recall is System Settings highlighted indicating that it can be Security Codes selected To move to a different menu Press EDIT to Select Timed Events press the A up or Y down keys on the drink selection keypad until the required menu is highlighted With the required menu highlighted press the l Edit key to select it Using Individual Prices the Price menu as an example the LCD Rue Mug Discount will display the sub menus as shown View High Low Price opposite Press EDIT to Select Using the A up or W down keys the l Edit key and the X Exit key it is possible to easily navigate through all of the menus contained within the Operators Program MERCHANDISING SYSTEMS 35 Operators Manual To update parameters key in the actual digits of the number required using the selection keys 0 9 Once the correct parameter has been entered press the l Edit key to overwrite the previous value and save the new parameter in the machines memory Pressing the X Exit key will move back to the previous screen Certain programming functions require that the operator chooses either one or multiple parameters within a sub program These can take the form of either check boxes or radio buttons 8 Check Boxes The example opposite Days of Week shows the Days of Week screen accessed via the Sanitation Events Menu which allows the operator to choose multipl
79. will detect the cup and disable the cup drop mechanism The price set for Mug Discount is then subtracted from the price of the drink selected and the appropriate change credit returned to the customer N B It is important to ensure that any value entered for a mug discount is supported by the coin mechanism fitted to the machine e g if a mug discount is set at 2p but the lowest coin available from the coin mechanism is 5p the machine will not return the discount to the customer 1 Highlight the Mug Discount sub menu Eu from within the Price menu The LCD will aE Pric es Entire Ma chine display the screen with a current value in Mug Discount the status line e g 5p as shown Press View HL TE Price the J Edit key to access the Mug HN 0 05 Discount sub menu 2 To enter a discount value e g 6p press the sequence 0 0 0 0 6 using the appropriate number keys on the drink selection keypad 3 The LCD will change and display the screen as shown Press the Edit key to return to the Price menu screen and verify that the new price displays in the status line along the bottom of the display 0 9 to Edit Value Edit when Finish ed CRANE MERCHANDISING SYSTEMS 43 Operators Manual 7 3 4 View High Low Price This sub menu allows the operator to view the highest and lowest values in force programmed via the Individual Prices sub menu 7 4 Product Configuration Menu Entry into this menu allow
80. ypad as defined in the illustration below and allows the operator to view and alter stored data within the machines memory During programming the keys are used as follows Keys 0 9 Used for entering numerical data A Y x START Press to set all or clear all data or 6 2 For indexing up in a program or incrementing data ato Ea Value e Edit when Finished For indexing down in a program or incrementing data Edit Used to select and enter the highlighted menu and to save data to machines memory Exit To return to the previous menu screen aAAAA AA VVVV VN begin a test sequence Menu Display The Genesis features the new interactive menu display The multi line LCD display helps to make navigating the programming menu structure easy and intuitive It is used to display programming information and will change according to the type of data being updated 1 34 A Individual Prices The top line of the screen is the Menu Entira Mi ehiha title Mug Discount View High Low Price Selected items are highlighted in white Press the A up or W down kevs on the drink selection kevpad to highlight an item Press the l Edit key to select the item In this example pressing the l Edit kev will displav the Mug Discount screen The bottom line of the screen will often show important information In certain configuration menus it will displav the current v

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