TracVision M9 User's Guide
Contents
1. J da TracVision M9 User s Guide Appendix D Recalibration Turn On Autocalibration Use the flowchart in Figure D 2 to turn on autocalibration NOTE Autocalibration automatically turns off after a valid calibration score is received For more information on interpreting the calibration score see Interpreting the Calibration Score on page 73 Figure D 2 Turning On Autocalibration Tracking lt SAT NAME gt Sat A Menu Sat B Install Satellite Yes C ezct Return Select Next until Operations Mode is displayed Operations Mode Yes gt Next Return Get Antenna Status Yes C ezct Return Select Next until Control Compass is displayed Control Compass Yes Next Return Le Set Autocal on off Yes gt Next Return Le Autocal is OFF On gt Return Off Autocal is ON On amp eturm Off TracVision M9 User s Guide Appendix D Recalibration Recalibrate the System 1 Select a calm day and a clear area Excessive pitching and rolling can distort calibration data 2 Apply power to the TracVision system 3 Write down your approximate heading You will use this information later in this procedure 4 Steer the vessel at a slow steady pace through a full circle that takes at least two minutes to complete Use the heading information that you recorded earlier to confirm that you completed a full circle see Figure D 3 Figure D 3 Timin2. TracVision M9 User s Guide Chapter 2 Operation Changing Channels and Switching Between Satellites During installation your TracVision system should have been set up to track the satellite s of your choice and the channel guides for your selected satellite service should have been downloaded Your TracVision system is programmed to track either of two satellites stored in memory as Satellite A and Satellite B r IMPORTANT Linear systems only To ensure proper operation the receiver s must be set up for the same satellites and in the same order they are set up in the antenna Antenna Receiver DiSEqC Satellite Satellite Setting Sat A Alternative 1 or A DiSEqC 1 Sat B Alternative 2 or B DiSEqC 2 Since some channels might be located on another satellite changing channels might require switching to the second selected satellite Most TracVision M9 configurations allow automatic switching between the selected satellites by simply using the primary receiver s remote control NOTE TracVision M9 configurations with a multiswitch installed require using the MCU to change satellites NOTE At this time DISH Network supports only the standard definition model 311 receiver for mobile use All other receiver models have been designated for home use only DISH Network subscribers must use the MCU to change satellites TIP The primary receiver is the receiver connecte
3. 69 im TracVision M9 User s Guide Appendix D Recalibration Recalibrating the System During installation the TracVision M9 should have been properly calibrated However if the antenna is moved or if additional equipment is installed or removed near the antenna KVH recommends recalibrating the system The following sections explain how to recalibrate the system NOTE This procedure does not apply to large vessels such as tankers and large cargo ships To perform this procedure you will need to perform the following Clear the existing calibration score e Turn on autocalibration e Recalibrate the system e Verify the calibration score Clear the Existing Calibration Score Use the flowchart in Figure D 1 to clear the existing calibration score NOTE Be sure to turn the system off after completing this procedure Wait 10 seconds then turn the system on Figure D 1 Clearing the Existing Calibration Score Get Antenna Status Yes ext Return Tracking lt SAT NAME gt Sat A Menu Sat B Select Next until Control Compass is displayed Install Satellite Yes Qilext gt Return Control Compass Yes gt Next Return Set Autocal on off Yes Next Return Select Next until Clear Cal Score is displayed Select Next until Operations Mode is displayed Operations Mode Yes gt Next Return Clear Cal Score Yes gt Next Return
4. CAL lt 1 GOOD 1 Accuracy Calibration Rating Magnetic Number Environment Rating Accuracy Rating The accuracy rating indicates the degree of accuracy the antenna s internal sensor will provide based on the quality of the last calibration Figure D 6 lists the five possible accuracy rating levels Figure D 6 Accuracy Rating Levels Accuracy Rating Accuracy 1 Better than 1 lt 2 Better than 2 4 Better than 4 8 Better than 8 BAD CAL Recalibrate Magnetic Environment The magnetic environment rating GOOD POOR BAD indicates the environmental quality of the installation location If the quality is POOR or BAD check the area around the antenna for materials that might cause magnetic interference Relocate the materials if possible or relocate the antenna to a more favorable magnetic environment Then restart recalibration Calibration Number The calibration number indicates the number of times the antenna s internal sensor has been calibrated This is primarily used to verify that a new calibration has been accepted by the system i e K VIH KVH Industries Inc KVH Europe A S 50 Enterprise Center Middletown RI 02842 5279 U S A Kokkedal Industripark 2B 2980 Kokkedal Denmark Phone 1 401 847 3327 Fax 1 401 849 0045 Phone 45 45 160 180 Fax 45 45 160 181 E mail info kvh dk Internet www kvh com E mail info kvh com Internet www kvh com Copyright 2
5. 15 amp 16 0029 15 PCB Module 72 0270 Inverter PCB 72 0271 Gyro 72 0272 Internal sensor GPS 72 0273 Elevation motor belt 72 0275 Elevation motor 72 0274 Sg motor belt linear version 72 0077 Skew motor linear version only 72 0276 LNB circular dual output 72 0278 EES LNB linear quad output 72 0280 LNB linear quad output and 72 0081 Figure 4 4 Field Replaceable Units continued TracVision M9 User s Guide Chapter 4 Troubleshooting Part Part Number Feed tube 72 0282 Antenna data power cable 100 ft 32 0744 100 Ground cable 50 ft 32 0583 50 RF cable 100 ft 32 0566 100 PC data cable 6 ft 32 0628 06 im E TracVision M9 User s Guide Appendix A Advanced Settings and Functions Appendix A Advanced Settings and Functions This appendix contains information on advanced settings and functions This information should only be utilized by KVH authorized technicians Contents Manually Controlling the Antenna 43 Updating Satellite Frequency Data 44 Configuring Satellite Settings 46 Displaying the Software Version Information 48 Displaying the Antenna Serial Number 49 Other Advanced Settings 50 TracVision M9 User s Guide Appendix A Advanced Sett
6. 56 67 or 78 T Q mj D Network ID hexadecimal Ox Kei Polarization V vertical H horizontal R right L left LNB down conversion frequency U USA 11250 MHz L low 9750 MHz H high 10600 MHz G Latin America 10500 MHz S Sinosat 11300 MHz Decoding type 2 DSS 3 DVB 6a 6b TracVision M9 User s Guide Appendix B Programming User defined Satellites Linear systems only Repeat Step 5 for each polarization band e Vertical High e Horizontal High e Vertical Low e Horizontal Low Circular systems only Repeat Step 5 for each polarization band e Right Left If your selected satellite does not have information for one or more of these transponder categories you can enter the following defaults instead Transponder Data Default Value Frequency 00000 Symbol rate 27500 FEC code Same value as other transponders with valid data Network ID 0x0000 Type ZAP then press Enter The antenna restarts Wait one minute for system startup Refer to Setting the MCU to Track Different Satellites on page 23 to select your new user defined satellite s for tracking Be sure use the following installation names for your user defined satellite s Satellite Installation Name User defined Satellite 1 USER1 User defined Satellite 2 USER2 NN TracVision M9 User s Guide
7. Tracking lt SAT NAME gt Sat A Menu Sat B Man Control Antenna Yes CNext Return Select Next until Set Lat Long is displayed Install Satellite Yes ext Return Set Lat Long Yes Next Return 2 Select Next until Operations Mode is displayed Operations Mode Yes gt Next Return Get Antenna Status Yes ext Return Control Antenna Yes gt Next Return Oo Select as required to set latitude and longitude then Longitude C ntez C select Enter Latitude THEN Longitude E TracVision M9 User s Guide Chapter 4 Troubleshooting 4 Troubleshooting This chapter identifies potential basic problems along with their possible causes and solutions It also explains how to get technical support Contents Four Simple Checks eere 31 Troubleshooting Matrix sss 32 Causes and Remedies for Operational Issues 33 Technical Support eese 37 Field Replaceable Units 38 TracVision M9 User s Guide Chapter 4 Troubleshooting Four Simple Checks If you are experiencing a problem receiving satellite TV with your TracVision system perform the four simple checks below TIP You can also try resetting the satellite TV receiver Turn off and unplug the rec
8. if you experience any operating problem or require technical assistance please call or visit your local authorized TracVision dealer or distributor You can find an authorized technician near you by visiting our website at www kvh com wheretogetservice If you need help finding an authorized technician please contact KVH Technical Support North American South America Australia New Zealand Phone 1 401 847 3327 E mail techsQ koh com Europe Middle East Asia Phone 45 45 160 180 E mail supportQ koh dk Please have your antenna serial number handy before you call For information on retrieving your antenna serial number refer to Displaying the Antenna Serial Number on page 49 zi MEN TracVision M9 User s Guide Chapter 4 Troubleshooting Field Replaceable Units If you experience any operating problem or require technical assistance please call or visit your local authorized TracVision dealer or distributor To find a KVH authorized dealer near you visit www kvoh com wheretogetservice Part numbers for field replaceable units FRUs that can be serviced in the field are listed in Figure 4 4 These parts can be obtained from any KVH authorized dealer or distributor Figure 4 4 Field Replaceable Units continued on next page skew motor assembly Specify color when ordering Part Part Number Radome 02 1255 03 MCU 02 1265 MCU rear panel fuse
9. Introduction TracVision M9 User s Guide Table of Contents Using this E RE 3 System OVerVIW E 6 Circular and Linear Versions een 9 2 Operation Receiving Satellite TV Signals sess 13 Turning the System On Off eese 14 Changing Channels and Switching Between Satellites 15 Product Cale c a tuae dea cdetadns nra nbus gece erba edenda 17 3 Settings Changing the Sleep Mode Setting 21 Changing the Instant On Setting 22 Setting the MCU to Track Different Satellites 23 Adjusting Display Brightness eesessssss 26 Restarting the Antenna eese nnne 27 Manually Setting Latitude and Longitude 28 4 Troubleshooting Four Smile CDBCKS455 ER 31 Troubleshooting Matrix eese 32 Causes and Remedies for Operational ISSUES 33 Technical SUDDOEE eege 37 Field Replaceable Units eere 38 TracVision M9 User s Guide Table of Contents Advanced Settings and Functions Manually Controlling the Antenna ss Updating Satellite Frequency D
10. Sat B Install Satellite ext Return Select Next until Operations Mode is displayed Operations Mode Yes gt Next Return Lg Get Antenna Status Next Return Control Antenna Yes gt Next Return Les Man Control Antenna ext Return Select Next until Configure Satellite is displayed Configure Satellite Yes Next Return Configure Satellite Sat 3 at 5 Configure Sat Name Yes Next Return Select as required then select Enter valid polarizations are LHC RHC HH HL VH VL Polarization C D tD C D Configure frequency Yes Next Cancel Select as required then select Enter valid range is 00000 10700 12750 MHz Set freq MHZ C 5 rtd C D Configure symbol rate Yes Next Cancel Select as required then select Enter valid range is 01000 45000 kilosymbols per second Rate M S C Ged CG Configure FEC Code Yes Next Cancel Select as required then select Enter valid codes are 1 2 2 3 3 4 5 6 6 7 7 8 Set FEC Code C 5 nteD C D Configure Network ID C ies Next Cancel Select as required then select Enter valid range is 0x0000 Oxffff hex Set ID HEX CoO Gated C D a J AE TracVision M9 User s Guide Appendix A Advanced Settings and Functions Displayin
11. of the MCU Connect the other end of the data cable to the serial port on your PC Figure B 1 Main Flash Port on MCU Main Flash Port TIP If your computer does not have a DB9 serial COM port you can use the following USB to RS232 adapters IO Gear Part GUC232A visit www iogear com or Belkin Part tt F5U109 visit www belkin com N N TracVision M9 User s Guide Appendix B Programming User defined Satellites 3 Open HyperTerminal and establish the following settings Bits per second 9600 Data bits 8 Parity None Stop Bits 1 Flow Control None Figure B 2 HyperTerminal Settings COM1 Properties Port Settings TIP To view characters on the screen as you type set up HyperTerminal to echo typed characters Select Properties from the File menu select ASCII Setup at the Settings tab then select Echo typed characters locally at the ASCII Setup window 4 Turnon the TracVision system TracVision M9 User s Guide Appendix B Programming User defined Satellites Programming Your User defined Satellite s To configure a user defined satellite you will need to program the following satellite information into the antenna e Satellite name e Satellite longitudinal position e Transponder information for all applicable combinations of polarization band Frequency Symbol rate FEC code Network ID Decoder type TIP Lin
12. page 14 Turning the System Onl LIII indicates a variable portion of the MCU display HALT Bold text in capital letters indicates a command to be entered via a PC X Bold text in italicized capital letters indicates a variable portion of a command to be entered via a PC Cross reference to another chapter in the manual or to a website MCU Master Control Unit Interface Conventions When instructions indicate to select a specific MCU menu option press the MCU button located directly beneath the menu option Figure 1 1 Example of MCU Menu Option and Corresponding Button Tracking SAT NAME Sat A see Sat B 4 MCU Related Documentation TracVision M9 User s Guide Chapter 1 Introduction In addition to this User s Guide the following documents are provided with your TracVision system Document Description Installation Guide Complete product installation instructions Product Registration Form Details on registering the product Warranty Statement Warranty terms and conditions Contents List List of every part supplied in the kit im J TracVision M9 User s Guide Chapter 1 Introduction System Overview Your TracVision system is a state of the art actively stabilized antenna system that delivers live satellite TV to your vessel s audio video entertainment system A basic system is illustrated below Wiring diagram
13. the second satellite displayed TracVision M9 User s Guide Chapter 2 Operation Product Care Please consider the following antenna care guidelines for maintaining peak performance Periodically wash the exterior of the antenna dome with fresh water and mild detergent Avoid harsh cleansers and volatile solvents such as acetone and do not spray the dome directly with high pressure water If you wish to paint the dome use only non metallic automotive paint without a primer coat Any paint that contains metal will block satellite signals and impair reception im 3 settings TracVision M9 User s Guide Chapter 3 Settings This chapter explains system settings and how to modify them using the MCU Contents Changing the Sleep Mode Setting Changing the Instant On Setting Setting the MCU to Track Different Satellites Adjusting Display Brightness Restarting the Antenna Manually Setting Latitude and Longitude TracVision M9 User s Guide Chapter 3 Settings Changing the Sleep Mode Setting When the vessel has come to a stop and holds its position for one minute e g at a dock the antenna unit enters Sleep Mode which locks the antenna in place to conserve power As soon as the vessel moves beyond a 1 2 window or the signal level changes signif
14. 006 KVH Industries Inc KVH and TracVision are registered trademarks of KVH Industries Inc
15. Appendix B Programming User defined Satellites Example Linear Satellite The following is an example of programming the fictional YOURSAT 7 as the USER1 user defined satellite YOURSAT 7 at 7 W DVB decoder linear polarization Transponder Data Value Horizontal High Frequency 11 966 GHz Symbol rate 27500 FEC code 3 4 Network ID 2048 dec 0x0800 Vertical High Frequency 11 823 GHz Symbol rate 27500 FEC code 3 4 Network ID 2048 dec 0x0800 Vertical Low No data listed Horizontal Low No data listed HALT SATCONFIG USER1 7 W 3 L DEBUGON SATCONFIG A 11966 27500 34 0x0800 H H 3 SATCONFIG A 11823 27500 34 0x0800 V H 3 SATCONFIG A 00000 27500 34 0x0000 V L 3 SATCONFIG A 00000 27500 34 0x0000 H L 3 ZAP Based on the above information you would enter the following commands into the HyperTerminal window TracVision M9 User s Guide Appendix B Programming User defined Satellites Example Circular Satellite The following is an example of programming the fictional YOURSAT 122 as the USER2 user defined satellite YOURSAT 122 at 122 W DVB decoder circular polarization Transponder Data Value Right Frequency 12 225 GHz Symbol rate 20000 FEC code 5 6 Network ID 4100 dec 0x1004 Left Frequency 12 456 GHz Symbol rate 20000 FEC code 5 6 Network ID 4100 dec 0x1004 Based o
16. TV signals Anything that stands between the antenna and the satellite can block the signal resulting in lost reception Common causes of blockage include trees buildings and bridges Heavy rain ice or snow might also temporarily interrupt satellite signals Figure 2 2 Example of Satellite Blockage b rN iMi H AW Blocked i TracVision M9 User s Guide Chapter 2 Operation Turning the System On Off Since power to the antenna is controlled by the MCU you can turn the antenna on or off by applying removing power to the MCU Turning On the System Follow the steps below to turn on your TracVision system 1 Make sure the antenna has a clear view of the sky 2 Turn on your satellite TV receiver and TV IMPORTANT Avoid turning the vessel or changing channels for one minute after turning on the system 3 Apply operating power to the MCU TIP When operating power is applied to the MCU the MCU initiates a startup sequence The screen updates as diagnostic tests are performed 4 Waitone minute for system startup The MCU will display the Tracking Satellite screen after system testing is complete Figure 2 3 Tracking Satellite Screen Tracking SAT A lt SAT A Menu SAT B Turning Off the System Follow the steps below to turn off your TracVision system 1 Remove operating power from the MCU 2 Turn off your satellite TV receiver and TV
17. TracVision M9 Wiring Diagram for Three or Four Receivers Circular Version Only Antenna 3 TRACVISION KlviHT MCU 24 VDC Ll o mnl Data Power ka O RF1 RF2 le i RHCP LHCP 13V 18V 12 VDC Multiswitch B EB M B Receiver 1 Gnd to MCU A DC Return NOTE This configuration requires an active powered multiswitch such as Channel Master model 6314IFD You can purchase this multiswitch from KVH KVH P N 19 0123 Be sure to terminate all unused output connectors with 75 ohm DC blocks Channel Master model 7184 or equivalent TracVision M9 User s Guide Appendix C TracVision M9 Wiring Diagrams TracVision M9 Wiring Diagram for Three or Four Receivers Linear Version Only Antenna a TRAGVISION MCU 24 VDC Sch EH DO Las lt EH ke S eo Sch CO gt lt 9 a RF1 d Gnd to MCU DC Return RF2 AN O90 d 0 sou s Gnd to MCU Receiver 3 DC Return OE NUES GMT a RF3 e d s Gnd to MCU Receiver 4 DC Return RF4 KE Gnd to MCU DC Return LIED TracVision M9 User s Guide Appendix D Recalibration Appendix D Recalibration This appendix explains how to recalibrate the system This information should only be utilized by KVH authorized technicians Contents Recalibrating the System
18. User s Guide a TracVision M9 Standard Configuration with Master Control Unit MCU User s Guide This user s guide provides all of the basic information you need to operate set up and troubleshoot the TracVision M9 satellite TV antenna system For detailed installation information please refer to the TracVision M9 Installation Guide E a TRAGVISION C 5 K VIHI Please direct questions comments or suggestions to KVH Industries Inc KVH Europe A S 50 Enterprise Center Kokkedal Industripark 2B Middletown RI 02842 5279 USA 2980 Kokkedal Denmark Tel 1 401 847 3327 Tel 45 45 160 180 Fax 1 401 849 0045 Fax 45 45 160 181 E mail info kvh com E mail info kvh dk Internet www kvh com Internet www kvh com OM KVH Part 54 0420 Rev C KVHl 5 ISO O 2007 KVH Industries Inc All rights reserved NASDAQ 2 9001 U S Patents Pending ecd a TracVision and KVH are registered trademarks of KVH Industries Inc The unique light colored dome with dark contrasting base is a registered trademark of KVH Industries Inc DVB Digital Video Broadcasting is a registered trademark of the DVB Project DIRECTV is an official trademark of DIRECTV Inc DISH Network is an official trademark of EchoStar Communications Corporation ExpressVu is a property of Bell ExpressVu a wholly owned subsidiary of Bell Satellite Services All other trademarks are the property of their respective owners Table of Contents 1
19. X C Select as required then select Enter valid codes are 1 2 2 3 3 4 5 6 6 7 and 7 8 Symbol Rate Install Satellite Yes Next Return Select Next until Operations Mode is displayed Set FEC Code X X C 5 Gated C D Operations Mode Yes gt Next Return Lg Get Antenna Status Yes ext Return Scan frequencies Please wait Update frequency No Control Antenna Yes Next Return Les Updating frequency Please wait Man Control Antenna Yes Next Return Select Next until Sat Frequency Scan is displayed Restart system Ces 5 No Sat frequency Scan Yes gt Next Return NUN d TracVision M9 User s Guide Appendix A Advanced Settings and Functions Configuring Satellite Settings Use the flowchart in Figure A 3 on page 47 to configure one of the satellites selected for tracking TIP Circular satellites use the following polarization band combinations right RHC and left LHC Linear satellites use the following polarization band combinations vertical high VH vertical low VL horizontal high HH and horizontal low HL TIP You can find satellite information on the web at www lyngsat com or www satcodx com neither website is affiliated with KVH TracVision M9 User s Guide Appendix A Advanced Settings and Functions Figure A 3 Configuring Satellite Settings Tracking lt SAT NAME gt Sat A Menu
20. aler near you visit www kvh com wheretogetservice UM LL TracVision M9 User s Guide Chapter 4 Troubleshooting Loose RF Connectors KVH recommends periodically checking the antenna unit s cable connections A loose RF connector can reduce signal quality or prevent automatic satellite switching using the receiver s remote control Refer to the TracVision M9 Installation Guide for complete system wiring information or visit any KVH authorized dealer or distributor for assistance To find a KVH authorized dealer near you visit www kvh com wheretogetservice Type of Multiswitch Used If your TracVision system s configuration requires a multiswitch an active powered multiswitch must be used to ensure proper antenna performance Receiver wiring diagrams are provided in Appendix C on page 61 Cable Unwrap If your vessel makes several consecutive circles in the same direction the antenna will rotate 720 before reaching the end of its internal cable If this occurs the system will automatically unwrap the cable by quickly rotating the antenna dish in the opposite direction During this time your TV picture will freeze momentarily TracVision M9 User s Guide Chapter 4 Troubleshooting Technical Support The TracVision M9 antenna is a sophisticated electronic device only KVH authorized technicians have the specialized tools and expertise necessary to diagnose and repair a system fault Therefore
21. art in Figure 3 2 if you wish to enable Instant On or if you wish to restore the original setting Figure 3 2 Instant On Instant Off Tracking lt SAT NAME gt Sat A Menu Sat B Install Satellite Yes CNext Return Select Next until Operations Mode is displayed Operations Mode Yes gt Next Return Get Antenna Status Yes CNext Return Control Antenna Yes gt Next Return Le Man Control Antenna Yes Next Return Select Next until Set instant on off is displayed Set instant on off Yes gt Next Return Instant mode ON nD Return COFF Select On or Off as required TracVision M9 User s Guide Chapter 3 Settings Setting the MCU to Track Different Satellites You can change which satellites your TracVision M9 system tracks by choosing up to two satellites from the appropriate satellite library your TracVision M9 system is configured for either circular satellite reception or linear satellite reception NOTE If the satellite you wish to track is not listed you can use a PC to add one or two special user defined satellites See Appendix B on page 51 for details TIP Be sure to only install satellites that your TracVision M9 can track in your geographic location For your convenience KVH provides links to several websites that offer satellite coverage information Simply visit our website at www kvh comlfootprint Figure 3 3 Circular Satellite Libra
22. ata sss Configuring Satellite Settings ss Displaying Software Version Information Displaying the Antenna Serial Number Other Advanced Settings s Programming User defined Satellites Connect a PC to the Main Flash Port Programming Your User defined Satellite S TracVision M9 Wiring Diagrams TracVision M9 Wiring Diagram for One or Two Receivers TracVision M9 Wiring Diagram for Three or Four Receivers Circular Version Only E TracVision M9 Wiring Diagram for Three or Four Receivers Linear Versioni ll AE Recalibration Recalibrating the System eere TracVision M9 User s Guide 1 Introduction This chapter provides a basic overview of this manual and your TracVision system Contents Using this Manual eene 3 System Overview eese 6 Circular and Linear Versions eer 9 Chapter 1 Introduction im TracVision M9 User s Guide Chapter 1 Introduction Using this Manual This manual provides complete operation setup and troubleshooting information for your TracVisio
23. atellite x Snowy television picture LE LL SL LE LIS Pixelating television picture TracVision M9 User s Guide Chapter 4 Troubleshooting Causes and Remedies for Operational Issues This section addresses the most common operational issues that can affect the performance of the TracVision M9 If your TracVision system requires service you can visit any KVH authorized dealer or distributor for assistance To find a KVH authorized dealer near you visit www kvh com wheretogetservice Receiver Fault or Improper Receiver Configuration Receiver Fault Your satellite TV receiver might be set up incorrectly or defective First check the receiver s configuration to ensure it is set up for the desired programming In the case of a faulty receiver refer to your selected receiver s user manual for service and warranty information Improper Receiver Configuration Linear Systems Only To ensure proper operation the receiver s must be set up for the same satellites and in the same order they are set up in the antenna Antenna Receiver DiSEqC Satellite Satellite Setting Sat A Alternative 1 or A DiSEqC 1 Sat B Alternative 2 or B DiSEqC 2 LEM TracVision M9 User s Guide Chapter 4 Troubleshooting Satellite Coverage Issue Television satellites are located in fixed positions above the Earth s equator and beam TV signals down to certain regions of the planet not world
24. d to the antenna s RF1 connector The primary receiver controls satellite selection all other receivers can only receive channels carried on the satellite selected by the primary receiver J TracVision M9 User s Guide Chapter 2 Operation Using the Receiver Remote Control to Switch Between Satellites Most TracVision M9 system configurations allow automatic satellite switching When automatic switching is enabled satellite switching occurs automatically while the user changes channels using the receiver s remote control You can also use the MCU to manually switch between your selected pair of satellites with a single button press Using the MCU to Switch Between Satellites You can switch between satellites using the MCU by pressing a single button Follow the steps below to switch to the second satellite NOTE If you use the MCU to manually switch satellites automatic satellite switching is disabled until the system is restarted For more information on restarting the system see Restarting the Antenna on page 27 1 Ensure the Tracking Satellite screen is displayed Figure 2 4 Tracking Satellite Screen Tracking lt SAT NAME gt Selected Sat A Menu Sat B Satellite 9 e 9 Select Select Sat A Sat B 2 Press the appropriate MCU button see above to switch to the second satellite 3 The antenna shifts to track the second satellite Wait for the Tracking Satellite screen to reappear with the name of
25. e flowchart in Figure 3 5 to install satellites using the ADCU You can also use a PC to program the system to track different satellites r IMPORTANT Linear systems only To ensure proper operation the receiver s must be set up for the same satellites and in the same order they are set up in the antenna Antenna Receiver DiSEqC Satellite Satellite Setting Sat A Alternative 1 or A DiSEqC 1 Sat B Alternative 2 or B DiSEqC 2 Figure 3 5 Programming New Satellites to be Tracked Tracking lt SAT NAME gt Sat A Menu Sat B Install Satellite Yes Next Return Select Next as required to display your choice for Satellite A then select Yes Install A SAT Nam e Yes gt CNext Cancel Select Next as required to display your choice for Satellite B or choose None to track just one satellite then select Yes Install B SAT Nam e Yes ext Cancel Installing Sats Please Wait lt SAT A gt and lt SAT B gt installed Restart antenna D No 5 J TracVision M9 User s Guide Chapter 3 Settings Adjusting Display Brightness The MCU display brightness can be adjusted to suit your preferences Use the flowchart in Figure 3 6 if you wish to adjust the display brightness or if you wish to restore the original brightness setting Figure 3 6 Setting Display Brightness Tracking lt SAT NAME gt Sat A Menu Sat B Ins
26. eS TRAGVISIO ON KVH INDUSTRIES TracVision M9 Standard Configuration 9D C Le E QD o 2 E TracVision M9 Addendum TracVision M9 Standard Configuration with Master Control Unit User s Guide Addendum ECO 8127 The following change applies to Revision C of the TracVision M9 Standard Configuration with Master Control Unit User s Guide KVH Part 54 0420 Programming User defined Satellites Step 5 on page 56 shows the incorrect SATCONFIG command the satellite table field is omitted The correct SATCONFIG command and field values are shown below 5 Type the following SATCONFIG command then press Enter GSATCONFIG X D E F G H I J K Field Description X User defined satellite stored in antenna library User1 User defined Satellite 1 or User User defined Satellite 2 Satellite table 98 User1 99 User2 Frequency MHz 00000 or 10700 12750 Symbol rate kilosymbols per second 10000 45000 FEC code 12 23 34 56 67 or 78 Network ID hexadecimal 0x28HHf Polarization V vertical H horizontal R right L left LNB down conversion frequency U USA LO 11250 MHz L low LO 9750 MHz H high LO 10600 MHz G Latin America LO 10500 MHz S Sinosat LO 11300 MHz K 54 0420 Addendum to Rev C Decoding type 2 DSS 3 DVB im TracVision M9
27. ear satellites use the following polarization band combinations vertical high vertical low horizontal high and horizontal low Circular satellites use the following polarization band combinations right and left NOTE You can find satellite information on the web at www lyngsat com or www satcodx com neither website is affiliated with KVH 1 Connect a PC to the maintenance port as described in Connect a PC to the Main Flash Port on page 53 Then type the following commands in the HyperTerminal window 2 Type HALT then press Enter LL TracVision M9 User s Guide Lr Appendix B Programming User defined Satellites 3 Type the following SATCONFIG command then press Enter SATCONFIG X A B C D Field Description X User defined satellite stored in antenna library User1 User defined Satellite 1 or User User defined Satellite 2 Longitude 0 180 E East or W West Decoding type 2 DSS 3 DVB IJ ajl w gt Polarization L linear C circular 4 Type DEBUGON then press Enter 5 Type the following SATCONFIG command then press Enter GSATCONFIG X E F G H I J K Field Description X User defined satellite stored in antenna library User1 User defined Satellite 1 or User User defined Satellite 2 Frequency MHz 00000 or 10700 12700 Symbol rate kilosymbols per second 10000 45000 FEC code 12 23 34
28. eiver wait one minute then plug it back in and turn it back on Can the antenna see the satellite The antenna requires an unobstructed view of the sky to receive satellite TV signals Common causes of blockage include trees buildings bridges and mountains Is there excessive dirt or moisture on the antenna dome Dirt buildup or moisture on the dome can reduce satellite reception Clean the exterior of the dome periodically Is it raining heavily Heavy rain or snow can weaken satellite TV signals Reception should improve once the inclement weather subsides Is everything turned on and connected properly Make sure your TV and receiver are both turned on and set up for the satellite input Finally check any connecting cables to ensure none have come loose im F LH TracVision M9 User s Guide Chapter 4 Troubleshooting Troubleshooting Matrix The troubleshooting matrix identifies potential operational symptoms and their causes and remedies Causes and Remedies for Operational Issues on page 33 contains detailed information on the causes and remedies listed below Figure 4 1 Troubleshooting Matrix tors Ch Usog sd Wiring Co Pe o f Meg Us ble Wrap A Noro D a SYMPTOM Antenna non functional a Antenna not switching satellites No picture on TV set Certain channels do not work Intermittent picture for short intervals a System works at dock but not on the move Co System will not find s
29. g Software Version Information Use the flowchart in Figure A 4 if you wish to display software version information Figure A 4 Displaying Software Version Information MCU Version Tracking lt SAT NAME gt Menu Sat A Sat B Install Satellite Yes QNext Return Select Next until Operations Mode is displayed Operations Mode Yes gt Next Return Get Antenna Status Yes Next Return Get system errors Yes CNext Return Get Version Yes gt Next Return MCU Antenna Main Board Version RF Board Version TracVision M9 User s Guide Appendix A Advanced Settings and Functions Displaying the Antenna Serial Number Use the flowchart in Figure A 5 if you wish to display the antenna serial number Figure A 5 Displaying Antenna Serial Number Tracking lt SAT NAME gt Sat A Menu Sat B Install Satellite Yes ext Return Select Next until Operations Mode is displayed Operations Mode Yes gt Next Return LZ Get Antenna Status Yes Next Return Get system errors Yes CNext Return Select Next until Get serial number is displayed Get serial number Yes gt Next Return Antenna serial THHHEHHE E mU TracVision M9 User s Guide Appendix A Advanced Settings and Functions Other Advanced Settings Not all MCU menu options are used in this configuration The following menu options a
30. g the Calibration Circle 2 Minutes 1 Minute 30 Seconds 30 Seconds 1 Minute i ue TracVision M9 User s Guide e Appendix D Recalibration Verify the Calibration Score This section explains how to interpret the calibration score display Be sure to verify that the calibration yielded acceptable results If the calibration did not yield acceptable results you will need to restart recalibration Use the flowchart in Figure D 4 to display the calibration score For information on interpreting the calibration score see Interpreting the Calibration Score on page 73 Figure D 4 Displaying the Calibration Score Tracking SAT NAME Sat A Menu Sat B Install Satellite Yes Ciiext gt Return Select Next until Operations Mode is displayed Operations Mode Yes gt Next Return Get Antenna Status Yes CNext gt Return Select Next until Control Compass is displayed Control Compass Yes gt Next Return Set Autocal on off Yes Next Return Get Cal Score Yes Next Return Les TracVision M9 User s Guide Appendix D Recalibration Interpreting the Calibration Score Each calibration results in a calibration score that is stored in the system s memory The calibration score contains an accuracy rating a magnetic environment rating and the number of calibrations performed Figure D 5 Calibration Score Screen ACC MagEnv Cal
31. icantly Sleep Mode automatically turns off and the system begins tracking the satellite again KVH recognizes that some customers might not want to take advantage of this convenient feature In this case it is possible to disable Sleep Mode Use the flowchart in Figure 3 1 if you wish to disable Sleep Mode or if you wish to restore the original Sleep Mode setting Figure 3 1 Setting Sleep Mode On Off Tracking lt SAT NAME gt Sat A Menu Sat B Install Satellite Yes Next Return Select Next until Operations Mode is displayed Operations Mode Yes gt Next Return LZ Get Antenna Status Yes CNext gt Return Control Antenna Yes Next Return Lg Man Control Antenna Yes Next Return Select Next until Set Sleep on off is displayed Set Sleep on off Yes gt Next Return Sleep Mode ON On D Return Cor Select On or Off as required e J TracVision M9 User s Guide Chapter 3 Settings Changing the Instant On Setting When Instant On is enabled the antenna can immediately receive signals if the vessel has not moved since the antenna was last shut off However if the system is turned off and then the vessel moves after last acquiring the satellite via Instant On the antenna will undergo its standard initialization process once it is turned back on This results in a brief delay TIP The default Instant On setting is off Use the flowch
32. ings and Functions Manually Controlling the Antenna Use the flowchart in Figure A 1 if you wish to control the antenna manually NOTE If you are performing this procedure as part of the satellite frequency scan update procedure be sure to select NO at the Make Antenna Track screen TIP Once you have finished positioning the antenna the system will revert to automatic control Figure A 1 Manually Controlling the Antenna Tracking lt SAT NAME gt Sat A Menu Sat B Install Satellite Yes CNext Return Select Next until Operations Mode is displayed Operations Mode Yes gt Next Return Han Get Antenna Status Yes ext Return Control Antenna Yes gt Next Return Le Man Control Antenna Next Return Select or as required then select Azimuth Select or as required then select Elevation make antenna track Yes gt Cancel sl ju TracVision M9 User s Guide Appendix A Advanced Settings and Functions Updating Satellite Frequency Data If the antenna is unable to find a satellite or if you are unable to receive certain channels the satellite s frequency data might have changed The satellite frequency scan feature allows you to update the frequency data of any satellite stored in the system s library With the desired satellite band and polarization selected the system will automatically search for the frequency with the strongest sig
33. itch and roll of your vessel and send commands to the antenna motors keeping the antenna pointed at the satellite at all times even while you re on the move Dual satellite Tracking Capability Your TracVision M9 is capable of tracking two selected satellites as long as the antenna is located within the selected satellites coverage area During installation your TracVision system should have been set up to track your desired satellites allowing you to switch between your selected satellites quickly and easily Automatic Skew Adjustment Linear Version Only When you change location or switch satellites the TracVision M9 automatically adjusts the LNB skew for the selected satellite Satellite Library The TracVision M9 includes a pre programmed satellite library of the most popular satellite services offering a wide variety of satellite services to choose from Using a PC you can also add up to two additional satellites of your choice to the satellite library TIP For complete information on the satellite library see Setting the MCU to Track Different Satellites on page 23 TracVision M9 User s Guide Chapter 1 Introduction Circular and Linear Versions Your TracVision system is configured for either circularly polarized satellite signals North America or linearly polarized satellite signals Europe or Latin America Figure 1 3 illustrates the difference between these two polarizations Figure 1 3 Polar
34. izations of Satellite Signals Circular Linear Z C2 Signals transmitted in two Signals transmitted in vertical corkscrew patterns one and horizontal waves offset running clockwise and one exactly 90 from each other running counter clockwise i TracVision M9 User s Guide 2 Operation This chapter explains everything you need to know to operate the TracVision system Contents Receiving Satellite TV Signals 13 Turning the System On Off 14 Changing Channels and Switching Between SalellifeS i aides reete nter eit xu dn xri Dudas 15 PIOGUCT EE 17 Chapter 2 Operation TracVision M9 User s Guide Chapter 2 Operation Receiving Satellite TV Signals Television satellites are located in fixed positions above the Earth s equator and beam TV signals down to certain regions of the planet not worldwide To receive TV signals from a satellite you must be located within that satellite s unique coverage area TIP For your convenience KVH provides links to several websites that offer satellite coverage information Simply visit our website at www kvh coml footprint Figure 2 1 Location and Coverage Area of DIRECTV 101 Satellite Equator In addition since TV satellites are located above the equator the TracVision antenna must have a clear view of the sky to receive satellite
35. n system as well as wiring diagrams for various TracVision M9 configurations Who Should Use This Manual The user should refer to the Operation chapter to learn how to operate the system The user installer or servicing technician should refer to the Settings chapter for information on configuring the system and the Wiring Diagram appendices for information on connecting additional receivers The installer or servicing technician should refer to the Advanced Settings and Functions appendix for information on advanced setting and operational procedures The user and or servicing technician should refer to the Troubleshooting chapter to help identify the cause of a system problem Notifications Used in this Manual This manual uses the following notification to call attention to important information r IMPORTANT This is an important notice Be sure to read these carefully to ensure proper operation and configuration of your TracVision system NOTE This is a Note Notes contain information about system settings TIP This is a Tip These contain helpful information allowing you to get the most out of your TracVision system TracVision M9 User s Guide Chapter 1 Introduction Typographical Conventions This manual uses the following typographical conventions Text Example Description lt Sat Name gt Text in brackets or the pound sign Off on
36. n the above information you would enter the following commands into the HyperTerminal window HALT SATCONFIG USER2 122 W 3 C DEBUGON SATCONFIG B 99 12225 20000 56 0x1004 R U 3 SATCONFIG B 99 12456 20000 56 0x1004 L U 3 ZAP im EID TracVision M9 User s Guide Appendix C TracVision M9 Wiring Diagrams Appendix C TracVision M9 Wiring Diagrams This appendix provides receiver wiring diagrams for TracVision M9 configurations Wiring diagrams vary according to system configuration For installation instructions refer to the 7racVision M9 Installation Guide Contents TracVision M9 Wiring Diagram for One or Two PREG IVC US EE 63 TracVision M9 Wiring Diagram for Three or Four Receivers Circular Version Only 64 TracVision M9 Wiring Diagram for Three or Four Receivers Linear Version Only 65 TracVision M9 User s Guide Appendix C TracVision M9 Wiring Diagrams TracVision M9 Wiring Diagram for One or Two Receivers dee Antenna TRAGVI SION KIVIHI 24 VDC Data Power PHONE JACK This receiver controls satellite selection Gnd to MCU DC Return Secondary Receiver Optional Gnd to MCU DC Return CX o m g E em TracVision M9 User s Guide Appendix C TracVision M9 Wiring Diagrams
37. nal The system will then update that satellite s programmed data with the new frequency and associated network ID and store it in the satellite library You will need to enter the following information e Symbol rate e FEC code TIP You can find satellite information on the web at www lyngsat com or www satcodx com neither website is affiliated with KVH To update the satellite frequency data follow the steps below IMPORTANT The vessel must remain stationary throughout this procedure 1 Set your satellite receiver to signal meter mode Refer to your selected receiver s user manual for details IMPORTANT Ensure that the TV signal meter indicates that you have a strong signal 2 Ifthe system is unable to locate the selected satellite you can manually point the antenna Refer to Manually Controlling the Antenna on page 43 for details 3 Using the receiver select the desired polarization and band Refer to your selected receiver s user manual for details 4 Usethe flowchart in Figure A 2 on page 45 to scan the frequency data of the selected satellite TracVision M9 User s Guide Appendix A Advanced Settings and Functions TIP Scanning satellite frequencies might take up to 10 minutes Figure A 2 Scanning Frequency Data Tracking lt SAT NAME gt Select as required then Sat A Menu Sat B select Enter valid range is 01000 39999 XXXX
38. re not used e Get System Errors e Get Skew Angle e Get Bit Error Rate Get Thres Sig level e Get State e Upgrade Software TracVision M9 User s Guide Appendix B Programming User defined Satellites Appendix B Programming User defined satellites This appendix explains how to program a user defined satellite s into the antenna if necessary The TracVision M9 includes a library of common satellites that you can choose from However if the satellite s you wish to track is not listed follow the instructions in this appendix to program your desired satellite s For a complete listing of satellites in the satellite library see Sefting the MCU to Track Different Satellites on page 23 Contents Connect a PC to the Main Flash Port 53 Programming Your User defined Satellites 55 TracVision M9 User s Guide Appendix B Programming User defined Satellites Connect a PC to the Main Flash Port To program your user defined satellite s you first need to connect a PC with Windows HyperTerminal installed TIP If you are a KVH authorized technician you can use the KVH Flash Update Wizard instead of HyperTerminal Enter commands in the wizard s Antenna Comms window You do not need to flash the antenna to enter commands 1 Turn off the TracVision system 2 Connect one end of a straight serial data cable to the main flash port on the back
39. ry Satellite Service aleine Installation Name Location ASIASAT 4 122 2 E ASIASAT 72 0 W 1388 72 101 0 W_ DSS 101 DIRECTV 110 0 w DSS 110 119 0 W DSS 119 DIRECTV Latin os gow GALAXY3CN America 61 5 W ECHO_61 DISH Network 110 0 W ECHO 110 119 0 W ECHO 119 148 0 W ECHO 148 82 00 W EXPRESSVU ExpressVu 91 0 W EXPRESSTV NOTE Reception of these satellites requires additional hardware Please contact your local KVH authorized dealer or KVH Technical Support for details EN TracVision M9 User s Guide Chapter 3 Settings Figure 3 4 Linear Satellite Library Satellite i Installation Name Location 26 0 E ARABSAT 19 2 E ASTRA1 28 2 E ASTRA2N 28 2 E ASTRA2S 7 0 E EUTEL W3A 30 0 W HISPASAT 13 0 E HOTBIRD 13 0 E HOTBIRDWB 7 0 W NILESAT 160 0 E OPTUS_B1 156 0 E OPTUS_C1 58 0 W PAS_9 110 5 E SINOSAT 5 0 E SIRIUS 0 8 W THOR 42 0 E TURKSATIC NOTE Reception of these satellites requires additional hardware Please contact your local KVH authorized dealer or KVH Technical Support for details TracVision M9 User s Guide Chapter 3 Settings Programming New Satellites to be Tracked This section explains how to program the TracVision system to track different satellites using the MCU Use th
40. s are provided in Appendix C on page 61 Figure 1 2 TracVision System Diagram Basic Installation TracVision M9 Antenna Vessel Power 24 VDC MCU Master Control Unit Power Data Purchased Separately System Components TRAGVISION Ce TracVision M9 User s Guide Chapter 1 Introduction Antenna Unit The antenna unit houses the antenna positioning mechanism GPS LNB low noise block and control elements within a radome Weathertight connectors join the power signal and control cabling from the belowdecks units MCU Master Control Unit The MCU is the system s user interface providing access to the system and its functions through an LCD and three buttons The MCU also serves as the vessel s junction box allowing the system to use vessel power and supply and receive data to from the TracVision M9 i TracVision M9 User s Guide Chapter 1 Introduction System Features Your TracVision M9 system uses integrated DVB technology to quickly acquire and track the correct satellite switch between satellites and send TV signals to the receiver The system includes a GPS sensor ensuring that the system acquires your selected satellite in the shortest time possible In motion Tracking The TracVision M9 system uses a state of the art actively stabilized antenna system Once the satellite is acquired the system s internal gyros continuously measure the heading p
41. s do not or if the antenna cannot find the selected satellite the satellite s frequency data might have changed You can visit any KVH authorized dealer or distributor for assistance To find a KVH authorized dealer near you visit www kvh com wheretogetservice Vessel Turning During Startup If the vessel turns during the first minute after startup the gyro calibration that occurs during startup will be faulty This might cause the TracVision M9 to track improperly To solve this problem simply turn off the TracVision M9 system for at least ten seconds Then turn on the TracVision system ensuring the vessel is either motionless or traveling in a straight line for the first minute after startup Insufficient Power If the power cable to the antenna unit is more than 50 ft 15 m long the power level can decrease over the course of the cable resulting in a voltage level at the antenna that is a too low to power the system Refer to the TracVision M9 Installation Guide for details on supplying adequate power to the antenna or visit any KVH authorized dealer or distributor for assistance To find a KVH authorized dealer near you visit www kvh com wheretogetservice Improper Wiring If the system has been improperly wired the antenna will not operate correctly Refer to the TracVision M9 Installation Guide for complete system wiring information or visit any KVH authorized dealer or distributor for assistance To find a KVH authorized de
42. tall Satellite Yes ext Return Select Next until Operations Mode is displayed Operations Mode Yes gt Next Return Get Antenna Status Yes ext Return Select Next until Set Brightness is displayed Set Brightness Yes gt Next Return Min Bright Max e ce ke e e e x x Press to Press to Press to Dim Accept Brighten TracVision M9 User s Guide Chapter 3 Settings Restarting the Antenna Use the flowchart in Figure 3 7 if you wish to restart the antenna Figure 3 7 Restarting the Antenna Tracking lt SAT NAME gt Sat A Menu Sat B Install Satellite Yes C ezct Return Restart Antenna Yes Next Return Antenna Restarted NN TracVision M9 User s Guide Chapter 3 Settings Manually Setting Latitude and Longitude If the GPS is blocked or unavailable you can manually set the vessel s latitude and longitude data to ensure that the installed satellites are viewable as well as allow the system to set several internal parameters Use the flowchart in Figure 3 8 if you wish to manually set the latitude and longitude NOTE If GPS is providing valid position data to the antenna manual entry of the vessel s latitude and longitude data is not permitted TIP If the Lat Long not valid for Sat Pair message appears recheck and re enter your installed satellites Figure 3 8 Manually Setting the Latitude and Longitude
43. wide To receive TV signals from a satellite you must be located within that satellite s unique coverage area TIP For your convenience KVH provides links to several websites that offer satellite coverage information Simply visit our website at www kvh coml footprint Figure 4 2 Location and Coverage Area of DIRECTV 101 Satellite E ana Sore Equator Satellite Signal Blocked Since TV satellites are located above the equator the TracVision antenna must have a clear view of the sky to receive satellite TV signals Anything that stands between the antenna and the satellite can block the signal resulting in lost reception Common causes of blockage include trees buildings and bridges Heavy rain ice or snow might also temporarily interrupt satellite signals Figure 4 3 Example of Satellite Blockage i ft JY TN il j Pas Blocked v A in Me B d AAAA AAAA AA eves TracVision M9 User s Guide Chapter 4 Troubleshooting Radar Interference The TracVision M9 antenna must be kept out of line with nearby radars as their energy levels might overload the antenna s front end circuits Refer to the TracVision M9 Installation Guide for details or visit any KVH authorized dealer or distributor for assistance To find a KVH authorized dealer near you visit www kvh com wheretogetservice Satellite Frequency Data Changed If some channels work while one or more other channel
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