Xchange Mobile – User Guide - Nycomm Holding Page
Contents
1. Call History On Off toggle of mobile twinning Dial Through Wi Fi 3G data connection or better Wi Fi 3G data connection or better Softphone Mode Wi Fi data connection recommended Geo location Internet connectivity for Xchange Server amp GPS capable mobile device Warning your mobile provider may charge you for data services used from your mobile device www samsungbusiness com Think Smart Think Samsung Page 202. amp Meeting amp Out of office Presence Screen The Presence screen displays the list of extensions and users that has been downloaded from the telephone server The list can be split into departments as they are stored on Xchange Server Groups can be expanded and contracted by simply tapping on them Xchange Mobile provides real time presence data so you can see exactly which of your colleagues are available or already busy on a call it works for normal office extensions mobex extensions as well as calls made directly to a mobile phone You can even see who your colleagues are speaking to Calling a colleague from here can be as simple as tapping on their name or extension See the Making Calls chapter for more info Messaging Screen Any conversations you have using the built in instant messaging client will be listed here You can have multiple conversations running simultaneously and can pick up old conversations where you left off Tap the New message button or on a conversation to reopen it and start typing See the Messaging chapter for more info www samsungbusiness com Think Smart Think Samsung Page 10 CTI Application Directory Screen You can search the Xchange shared directory on your mobile device from this screen Type in your search terms tap the Search button amp and tap to dial the number Call History Screen This screen lists all of the calls made with Xchange by the user Tappi
3. 60 Change the appearance ofthe apploaiio APPLICATION PREFERENCES minutes or never This feature uses geo location data from the user s mobile o a device to display their actual location in the Location column of the Presence ccaton oy O updana yot Load on reboot window on Xchange PC desktop clients Setting this option to Never will disable the ERSA i tarted feature i e the user s location will not be displayed in the Location column Note Reconnection If tr ppi tior eel ile e scree s off reconnec t is switched back on Xchange Server requires an internet connection for this feature Load on reboot Tick this option to start Xchange Mobile automatically when your phone reboots www samsungbusiness com Think Smart Think Samsung Page 9 CTI Application Reconnection Tick this option to make Xchange Mobile reconnect automatically if it has disconnected while the screen is off Tap the OK button to save your settings and get back to the app s main interface where the list of extensions will be downloaded to your device this usually only takes a few seconds The Xchange Mobile icon seen in the indicator icon area will turn green to indicate the app has connected to your telephone system A Quick Tour Presence Icons The Presence icons indicate the call status and availability of you and your colleagues amp Nocall Ringing Callin progress amp Callon hold Offline 9 Do not disturb
4. a number to the whitelist press your mobile device s Menu button while in Xchange Mobile then Settings then Dial Through configuration and finally Always use Dial Through dialing Numbers can be entered in full individually by adding them on separate lines Tap 13233029912 442079460312 61270109051 the new line return key on your Android keyboard to start a new line m Cancel To make things more manageable you can also add wildcards so that any number starting with a particular code or prefix is always dialled through Dial Through The syntax to use for wildcards is a carrot character first then the code or prefix then a period and then a star it looks like this Tcode prefix So as the dialling code for L A is 323 you could enter 4323 as a wildcard to route all calls to Los Angeles through Dial Through Click OK to save the whitelist contents or Cancel to discard any changes Using the Blacklist Never use Dial Through dialing The blacklist works in the opposite way to the whitelist Any numbers or wildcards you enter into the blacklist are never going to be routed through Dial Through For example you might dial 901 to access your mobile device s voicemail but this will not work correctly if the call is routed through Dial Through So adding 901 to the blacklist ensures that calls to your voicemail are always routed through GSM Click OK to save the blacklist contents or Cancel to discar
5. menu becomes the initial messaging window and when you tap on the text entry area the Android keyboard appears for you to enter your initial message Tap the Send button to send your message When you receive a message back from your colleague an icon will appear in the indicator icons E area at the top of the screen until you ve read the message To review or continue a conversation go to the Messaging screen in Xchange 3Z Conversation with 5054 Mobile and tap on the conversation to open it Drag the screen up or down to review longer conversations Tap Compose message to enter your message replies and then tap the Send button gt qwertyuiop e TPE ien n a a a Note this feature requires a Wi Fi 3G data connection or better t Libis a 2123 o amp wi a www samsungbusiness com Think Smart Think Samsung Page 15 CTI Application Searching the Directory Just because you are out of the office doesn t mean you are out of touch with all of your office contacts anymore Xchange Mobile s Directory is not just the same as your office based shared Xchange directory it is your office based shared Presence Directory Messaging Jo Q Craig Johnson Acme Xchange directory So when you enter all or part of a name or number into the search box and tap the Search button 2 Xchange Mobile remotely searches the Xchange directory back in the office and ge CAbeNTIgnE ee delivers t
6. 101 and Mobex extension 201 Liz uses desk extension 102 and her Mobex extension number is 202 Jane needs to send an important message to Liz but Xchange Mobile is showing that Liz is logged in to both of her extensions So if Jane uses Xchange to send a message to extension 102 where Liz usually sits the message will only appear on the device controlling 102 which is Liz s PC running the Xchange desktop client Similarly if she sends it to extension 202 the message will only be received on Liz s mobile device Jane needs to be certain that Liz receives the message She can do this by using Xchange Mobile to send a message to user amp Liz This will cause the message to appear on all of the devices controlling the extensions Liz is logged in to which are Liz s PC running the Xchange desktop client for 102 and her smartphone running the Xchange mobile client for the Mobex extension 202 Ql Xchange be Server x r Jane Sending a message to the user means the system will always find the best place to deliver the message www samsungbusiness com Think Smart Think Samsung Page 5 CTI Application Getting Started Installation amp Configuration Pre requisites amp Xchange Server Configuration Xchange Server Configuration Please refer to the Xchange Server Installation Guide for pre requisites and setup information relating to Xchange Mobile Provisioning Xchange Mobile user configurati
7. CTI Application Xchange Mobile User Guide 2012 V1 0 CTI Application Contents Introduction 4 Welcome to Samsung Xchange Mobile 4 Android Basics Glossary 4 Tap 4 Hold 4 Drag 4 Menu Button 4 Back Button 4 Play Store 4 Samsung Apps 4 Extensions amp Users 4 Getting Started Installation amp Configuration 6 Pre requisites amp Xchange Server Configuration 6 Xchange Server Configuration 6 Provisioning 6 GSM 6 Client Installation 6 Client Configuration 6 Shortcuts 6 Welcome Screen amp Server Configuration Menu 6 Dial Through Configuration Menu 8 Interface Configuration Menu 9 Application Preferences Settings 9 A Quick Tour 10 Presence Icons 10 Presence Screen 10 Messaging Screen 10 Directory Screen 11 Call History Screen 11 Calls Screen 11 Dial Through Toggle Widget 11 Making Calls 12 Inside Xchange Mobile 12 Using the Whitelist Always use Dial Through dialing 12 Using the Blacklist Never use Dial Through dialing 12 www samsungbusiness com Think Smart Think Samsung Page 2 CTI Application Using DID DDI Numbers 13 Outside Xchange Mobile 13 Using Dial Through Toggle 13 Adding the Dial Through Toggle Widget 13 Receiving Calls 14 Yes please 14 No thanks 14 Availability Status 14 Messaging 15 Searching the Directory 16 Using the Call History 17 Using Deskphone Mode 18 Calls Screen 19 Feature Connectivity Requirements 20 www samsungbusiness com Thi
8. E PREFERENCES Interface Configuration ange the appearance of the applicat extension on the Presence screen Group by Department Tick this option if you want the app to arrange the extensions into the department groups stored on Xchange Server Include Users and Extensions Tap this option to open a submenu where you can select to see only extensions only users or both on the Presence screen This option is particularly useful when users move around the office a k a hotdesking Displaying users shows you which users are available or busy etc by the colour of a user s icon see Presence Icons below for full details and also see Android Basics Glossary for more info on users Sort extensions Tap this option to open a submenu where you can select to sort the extensions on the Presence screen by name or number just tap the appropriate Number option and then tap your device s Back button to save Name Single tap dial Tick this option to if you want to use a single tap to dial numbers shown in the Presence Directory and Call History tabs when this option is not ticked a single tap will open the Actions menu Tap your device s Back button to save your settings and go back to the previous menu Application Preferences Settings Location Update Frequency Tap this option to open a submenu where you can INTERFACE PREFERENCES Interface Configuration select how often your user location is updated you can select from 5 10 and
9. Through toggle is for Dial Through When Dial Through toggle is on outgoing calls will be made through the telephone system by default unless the number being called is included on the blacklist ON When Dial Through toggle is off outgoing calls will go directly by default unless the Dial Through number being called is included on the whitelist or unless it is an internal extension OFF these always go through Dial Through Dial Through toggle affects calls made via your device s keypad log and contacts except when the number being called is on the whitelist or blacklist Note this feature requires a Wi Fi 3G data connection or better Adding the Dial Through Toggle Widget Dial Through toggle is a widget that you can add to your device manually by holding a home page where you have some spare room then tapping Widgets and then the Dial Through toggle icon MM itself once you have found it in the list www samsungbusiness com Think Smart Think Samsung Page 13 CTI Application Receiving Calls Yes please When licensed for full Mobex functionality a Samsung telephone system can be set up to call both a user s extension number and mobile phone simultaneously EAE This is known as twinning or mobile extension Mobex for short To all intents and purposes the incoming call to your mobile phone is perfectly normal except that Xchange Mobile will enable calls received via Mobex to show a the name of t
10. d any changes Notes The blacklist is always checked before the whitelist Emergency services numbers do not need adding to the blacklist they will always be dialled through GSM automatically www samsungbusiness com Think Smart Think Samsung Page 12 CTI Application Using DID DDI Numbers On Xchange Server you can enter DID DDI Direct Inward Dial numbers for each extension and then make a call to any extension using the DID number which may be preferable in some circumstances To call using a DID number go to the Presence screen and tap the extension to be Dial 3844 called In the Actions menu that appears tap the second Dial option which will be Dial 01632960123 Send message displaying the DID number alongside Outside Xchange Mobile With Xchange Mobile installed calls made via your device s keypad or from the device s logs and contact records anywhere on your device actually also obey the rules created by you in Xchange Mobile s whitelist and blacklist For example if you dial 901 on your keypad and the number is on your blacklist the call will be routed through GSM as normal The same thing would happen if you tapped on 901 in your device s log Note Emergency services numbers do not need adding to the blacklist they will always be dialled through GSM automatically Using Dial Through Toggle Sometimes it is just easier to be able to switch something on and off and that is what the Dial
11. d to configure CONNECTION PREFERENCES Server Configuration Settings for connect j to Xchange Se Tap on the options in the Login section to enter the following details S Server configuration LOGIN Server address et the network address of the server Manually configured Automatic settings are not use enabled Username et Vol usernar Deskphone extension et your deskphone extension r Mobile extension et your r bile extensior um Password MODE Deskphone mode f Tele control your deskphone rather th th jevice Softphone mode Always make calls using the A CONNECTIVITY Connection duration stay conn iy nt of time to st backgrour Server address The details you entered on the Welcome screen should already be in place here If not enter the IP address of your Samsung Xchange server To use a specific port number append it to the IP address using a colon e g 192 0 2 1 12345 To force an encrypted TLS connection advised you must append TCP port 21051 default or the port number provided by your administrator to the public IP address as explained above Manually configured This box should only be ticked if you are setting up Xchange Mobile manually If the box is not ticked i e you are using your preconfigured settings the login options below the tick box will be greyed out and unavailable for editing Username Enter the username given to you by your administrator This should match
12. er and make calls from your deskphone in the same way you would using Xchange on your PC bringing all the advantages of click to dial to your tablet device Of course calls to your mobile number will still come through as normal and all of Z Server configuration the other functions and features of your mobile device will continue to work Lh alongside deskphone mode Deskphone extension Set yc Jeskphone extensio Mobile extension When you are in deskphone mode the app looks the same as when it s not in deskphone mode The screens in Xchange Mobile all still work inthe same way too ji so when you tap on a Directory search result a call is placed to that contact but it E Deskphone mode is made directly on your deskphone rather than through your mobile device cont your deakghone aor tan Enabling Deskphone mode is as simple as tapping the Deskphone Mode option in Connection duration nt of time to stay l ctec the Server Configuration settings You can also switch between Deskphone mode and Mobile mode by clicking the phone house icon M Z and selecting the mode you require from the menu www samsungbusiness com Think Smart Think Samsung Page 18 CTI Application Calls Screen This screen lists all of the calls you currently have in progress and is primarily intended Call Connected Administrator 3842 for use in Deskphone mode Holding any of the entries will open the Actions menu providi
13. es back in the office as well as those that are also on the move You can set your a sade or ted Xchange availability status on your desktop client or your mobile client because it is oan ok shared by the two clients You can also enter a message in Absence Message to give them more information if you like Tap OK to save your settings or Cancel to discard any changes you have made www samsungbusiness com Think Smart Think Samsung Page 14 CTI Application Messaging With Xchange Mobile you can send instant messages from your mobile device to your colleagues It doesn t matter if they are in the office using their desktop Xchange client or out of the office using Xchange Mobile too because the app can send messages between either You can send a message to a specific extension or to a specific user When you send a message to an extension it is received only on the device controlling that extension If you send a message to a user the message is received on all of the devices controlling the extensions they are logged in to see Android Basics Glossary for more info To start a new conversation with the To field already filled in tap the appropriate extension or user on the Presence screen until the context menu appears and then tap the Send message option You can also tap the New message button on the Messaging screen to start a new conversation but you will need to fill in the To field manually The context
14. gh the app which is usually already installed by default on your mobile device This was previously known as Android Market Samsung Apps This app will be installed on your Samsung mobile device by default and enables you to purchase and download Samsung approved apps directly on your mobile device Extensions amp Users In Xchange it is important to understand the difference between Extensions and Users www samsungbusiness com Think Smart Think Samsung Page 4 CTI Application Extensions are the telephone lines and physical devices that calls are made and received on they tend not to move and are represented in Xchange by circle icons that look like these Users are the people that make and receive calls on the extensions they tend to move around a lot and are represented in Xchange by pawn icons that look like these amp It seems obvious but the distinction between them is important when it comes to contacting them a user might not always be logged in to the same extension day to day or may even log in to multiple extensions across multiple devices these days Xchange can display a complete list of extensions and users so that you can choose to contact a specific extension or a specific user For example Jane and Liz work for the same company They are both frequently out of the office are configured for Mobex and have Xchange Mobile installed on their Android smartphones Jane uses desk extension
15. hange Mobile opens for the first time you will be presented with the Welcome screen Tap the blue bar then enter your Xchange Server s IP address note if your administrator has given you a TCP port number then you should add you this to the IP address separated by a colon e g 192 155 123 1 12345 Tap the Next button once the details are entered and then Xchange Mobile will check to see if your system administrator has preconfigured your settings www samsungbusiness com Think Smart Think Samsung Page 6 CTI Ap v plication If they have preconfigured your settings you should see a message telling you that the configuration has been successful tap the Finish button to start using Xchange Mobile you can skip the rest of this section too If your settings have not been preconfigured you will see a screen giving you two options Tapping Refresh will cause Xchange Mobile to check again for your preconfigured settings use this if you have contacted your system administrator asking them to setup your settings To configure Xchange Mobile yourself tap Manual setup to open the main Settings menu Note You can access the Settings menu during normal use of Xchange Mobile by settings pressing your device s Menu button to reveal the app s main menu and then Unload tapping the Settings option In the Settings menu tap on Server Configuration to access the first group of M Settings settings we nee
16. he caller on the mobile phone s call answer screen if a match is Bleed sacs found in the shared address book No thanks Sometimes it isn t going to be appropriate for incoming calls to your office based extension to be passed on to your mobile device You might be at your desk right next to your office extension so passing the call to your mobile device would be a little pointless At times like this you can block incoming calls from being passed on to your mobile device or you can reroute those calls to another extension or to an entirely different number KA Xchange The Availability settings can be found by pressing the Briefcase m button while in Xchange Mobile it s in the same place on all of the main screens Block incoming calls Reroute incoming calls Tap Block incoming calls to prevent calls to your office based extension being forwarded to your mobile device To reroute calls to your office based extension to another number tap Reroute Block incoming calls incoming calls and enter the full number to forward to in Reroute destination Reroute incoming calls 3844 When both options are selected rerouting takes priority over blocking i e Xchange Mobile will try to transfer the incoming call to the alternative number before blocking it Availability Status Also on the Availability settings screen are the status indicators Tap whichever is most appropriate to indicate your availability to your colleagu
17. he character used by your telephone system to indicate a Fane character Set pause e g a comma ter ti haracter s ti Trunk access Enter the code used t telephone system to access an outside line Trunk access Enter the code used by your telephone system s Dial Through to External number length Enter t m mum number of g nter the minimum number of digit access an outside line e g 9 is common Fast Dial External number length Enter the number of digits an external telephone number would be expected to have i e a telephone number with fewer digits than the value entered here will be considered an internal number by Xchange Mobile www samsungbusiness com Think Smart Think Samsung Page 8 CTI Application Fast Dial Enabling Fast Dial by ticking the Fast Dial tick box will significantly reduce the connection times that are normally associated with Dial Through dialling this feature requires Wi Fi 3G or better Click your device s Back button to save your settings and go back to the previous menu At this point Xchange Mobile is configured to connect to and communicate with Xchange Server as well as make and receive Dial Through calls You can tap the OK button to save your settings and start using Xchange Mobile or configure the following optional settings to enhance and tailor your user experience Interface Configuration Menu Enhanced presence Tick this option to show additional information for each INTERFAC
18. he search results direct to your mobile device Joe Kird Micromania John Acme Acme To call any of the numbers listed in the search results simply tap on them If there are more results than can fit on the John Bart Micro Software screen simultaneously drag the screen up to see more results John Eagle IndoorFocus Don t forget that any rules which have been set up through i aah Aan the whitelist and blacklist will be obeyed by the Directory John Higgs ee John Irving ScullySoft Note this feature requires a Wi Fi 3G data connection or better John Jiggins www samsungbusiness com Think Smart Think Samsung Page 16 CTI Application Using the Call History The Call History is like your mobile device s log except that it only shows the call activity made through Xchange so it is ideal for times when you need a more narrow list of call activity than the log on your device Callers with records in your shared Xchange directory are clearly identified by their name and you can see which direction the call was made in i e incoming or outgoing the red arrow indicates incoming and the blue arrow indicates outgoing To call any of the listed numbers just tap on one Scroll through the list by dragging the screen up if there are too many calls to see onscreen simultaneously Note this feature requires a Wi Fi 3G data connection or better www samsungbusiness com Call history Messag
19. ing s Jane 3846 Jane 3846 gt Caitlin 3848 E Frank 2 82 A 3 JOFO s Jane 3846 4a Al Fudlinnis 01733040004 4a Unknown 646 480 61 49 Think Smart Think Samsung Page 17 CTI Application Using Deskphone Mode Sometimes it would be really useful if your deskphone had a dedicated touchscreen that not only controlled your deskphone but linked to your contact information as well so that you could look up contacts and dial them with a single tap Well putting Xchange Mobile into Deskphone mode enables it to control an adjacent device e g your deskphone So it is like your mobile device has been turned into a detached touchscreen for your deskphone that can access the shared Xchange directory and pass data from it to your deskphone What this means is that you won t actually be making Dial Through calls through your mobile device but using your device to select which number to call on your deskphone For example you could use Xchange Mobile on your mobile phone to search for contacts but use your deskphone to actually make the call i e use the convenience of the mobile device to search for a number and the tariff rate of the deskphone Deskphone mode will force any call made from Xchange Mobile to call from your deskphone Also with tablet devices replacing PCs for many day to day tasks in many office workplaces around the world running Xchange Mobile in Deskphone mode on your tablet allows you to answ
20. matically This is useful if you need to conserve battery power or bandwidth although Xchange Mobile is not particularly hungry for either Click your device s Back button to save your settings and return to the Settings menu At this point Xchange Mobile is configured to connect to and communicate with Xchange Server but you also need to configure the Dial Through settings to make full use of Xchange Mobile amp Settings Dial Through Configuration Menu CONNECTION PREFERENCES From the Settings menu tap on the Dial Through Configuration option it s just Siaa tr corecing hG DIAL THROUGH PREFERENCES under the Server Configuration option we used a moment ago Dial Through configuration Set up Dial Through options for making ca We will properly cover the options in the Number Preferences section later in the guide see Using the Whitelist amp Using the Blacklist For now we ll just tell you that we call them the whitelist and the blacklist and they form a way to set rules on the numbers that will always or never be routed through Dial Through Tap each option in the Dial Through Settings section and enter the following Z Xchange NUMBER PREFERENCES details Always use Dial Through dialing gt et the numbers to alway e Dia rougt Dial Through number Enter the entire DID DDI number to dial entering only the Vinee last half of the DID DDI number will not work Dial Through number Lita della Pause character Enter t
21. ng call control options for ringing calls Answer Answer the call pe Deflect Deflect Deflect the call to another extension enter the number to deflect the incoming call to into the Destination box When a call is connected the following actions can be performed Hold Hang up Consult Transfer and Send digits Hold Choosing this will put your caller on hold tap on the caller and tap Unhold to O bring them back Hang up Consult Hang up Terminate the call Transfer Send digits Consult You can start a consultation call with one of your colleagues just enter their number in the Destination box the caller is automatically put on hold so remember to let them know what is happening first You can then transfer the call to your colleague by tapping on the person that is on hold and picking Complete Transfer plage Complete Transfer Click Cancel Transfer to end the consultation call or Unhold to speak to your caller Cancel Transfer again Transfer You can transfer the call directly without consulting anyone just enter the phone number in the Destination box Send digits Let s say you have dialled a number with an auto attendant asking you to choose one of the following options tap on the Send digits action and send the digits from your phone to pick the desired option www samsungbusiness com Think Smart Think Samsung Page 19 CTI Application Feature Connectivity Requirements e
22. ng on any of the entries gives you the call options See the Using the Call History chapter for full details Calls Screen This screen lists all of the calls you currently have in progress and is designed to be Call Connected used mostly while in Deskphone mode Administrator Holding any of the entries will open a submenu providing call control options for that call See the Using Deskphone Mode chapter for full details Dial Through Toggle Widget When the Dial Through toggle widget is switched on the calls you make on your Dial Through mobile device will go through Dial Through i e via the telephone system by default ON When it is switched off they go directly as normal Simple really www samsungbusiness com Think Smart Think Samsung Page 11 CTI Application Making Calls Inside Xchange Mobile If you see a number on any of the four main interface screens just tap on it to open the Actions menu and then tap a dial option With Single tap dial enabled you can just tap the number to make the call That s really all there is to making calls while you re in Xchange Mobile Calls to internal extensions automatically go through Dial Through Calls made to external numbers can be routed in a few different ways Using the Whitelist Always use Dial Through dialing The whitelist is nothing more than a list of numbers specified by you which will always be routed through Dial Through To add
23. nk Smart Think Samsung Page 3 CTI Application Introduction Welcome to Samsung Xchange Mobile Samsung Xchange Mobile is an application for Android mobile devices that extends the power of your Samsung telephone system to your mobile device Android Basics Glossary New to Android and Xchange Here are a few of the basic operations and features explained Tap Touch the mobile device s screen briefly in the area of interest Hold Touch the mobile device s screen in the area of interest for a second or two until the expected action occurs Drag While touching the mobile device s screen move your finger in the direction you want the screen or icon to scroll or move Menu Button Your mobile device s button specifically for opening menus It s actual function at any given time depends on what is onscreen so it is like a context menu on your computer The design of this button s icon varies from device to device but something like this is common Back Button Your mobile device s button for returning to the previous screen In Xchange Mobile menu screens this button also acts as the save button i e there isn t an explicit save button Again the design of this button s icon varies from device to device but something like this is common Play Store This is where you can purchase and download applications and music games etc directly on your mobile device It can be accessed via a web browser or throu
24. ons can be pre configured on the server so that the end user need only enter the IP address of the Xchange server after installing the app on the phone The server recognizes the user s mobile device and automatically provisions user parameters Note manual set up is also available see Xchange Server Installation Guide for more details GSM Xchange Mobile uses the dialler presented by the Android operating system normally a GSM dialler on your mobile device to make and receive calls it does not install an IP phone Client Installation Xchange Mobile can be downloaded from the Play Store The easiest way to find it is to search for Samsung Xchange Mobile Installation from here on is simple just click the Install button when given the opportunity The app will then automatically install to your mobile device Client Configuration Shortcuts Before you can get started making calls with Xchange Mobile you need to configure the client so launch the app by tapping the shortcut that has been placed in your Applications menu If you would prefer you can add a shortcut to your device s home page You will find the app s A shortcut by holding your finger on a home page with some space to open the Add to Home menu then tap Shortcuts then Applications and you will find the Xchange shortcut in there Tap on the shortcut to add it and then you can move it around as you wish Welcome Screen amp Server Configuration Menu When Xc
25. the username which is set up in your Xchange Server user settings Deskphone extension Enter the extension number that represents your deskphone on the phone system This may be the same as your mobile extension Mobile extension Enter the extension number that represents your mobile device on the phone system This may be the same as your deskphone extension but is more often a different virtual extension number This can be left blank if the device is only used in deskphone mode Password The password you need to enter here is your Xchange Server User password that is set in your User record in Xchange Server www samsungbusiness com Think Smart Think Samsung Page 7 CTI Application The following settings are optional In the Mode section the app can be put into Deskphone Mode by ticking the box This mode enables the app to control an adjacent device typically your desk extension instead of the device where Xchange Mobile is installed Tick the Softphone Mode option if you have a softphone installed on your mobile device and you do not want Xchange Mobile to modify the dial string to a format suitable for your GSM dialer note this mode of operation is only recommended when a Wi Fi connection is available In the Connectivity section tapping Connection Duration will open a submenu where you can select how long the app should remain connected to the telephone server in a session before disconnecting auto
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