Parallels Plesk Control Panel 8.6 for Windows E
Contents
1. Switching off Mail Forwarding c ccccccceceeeceeeeeeeeeeeceeeecaaeeeeaaeseeeeeceaeeesaaeseeaeeseeeesaeeesaeeeeneeeaas 28 Setting Up a Mailing List 29 Subscribing Users to Your Mailing List 0 ccccecececeececeeeeeeeeeeeeeeeeeaeeesaaeeseneeseeeeseaeeseeaeeeeeeeeaas 29 Unsubscribing Users from Your Mailing List ce eececeeeeeeeeeeeeeeeee erences eeeeeeeeeeeeeeeeeteeeaeeeeeeeaees 29 Switching off the Mailing List Service c cecceeeeseceeeeeceeeeeeeeeeeeeeseaeeeseaeeseaeeseeeeeseaeeeeaeeeeeeeeaas 30 Setting Up the Automatic Reply 31 Switching off Automatic Reply sr rasie an aenea ia raa aaea ian aiea aa Ea aaaea naa aaao neake kiaat 32 Deleting an Automatic Reply Template That You No Longer Need ccccesseeeseeeeeteeeeees 33 Monitoring Connections to Your Control Panel 34 Using Help Desk to Request Assistance From Your Provider 35 Submitting a Problem Report to Your Provider cccccccceceeeeeeceeeeeeeeeeeeaeeeeneeseeeeeseaeeesaeeeeneeeaas 35 Posting a Comment to Your Problem Report ssssssessesiresirssirssirssirssrrssrrssrnssrnssrnnsrnssrnnsrnnernnnt 35 Closing the Ticket When Your Problem is R SOIVEd ccsccceeceeeeeeeeeeeeeeeneeceeeeeseaeeesaeeeeeeeeaas 36 Preface In this section Preface About TIS GUNG cexcveresxeevenerederorerenetsatedes opera eaiederonatecenseevete wenereceranetndenanerenets 5 Typographical Conventions asst ok ach dent scalar ct laulk sede atenctd2. idp master example com 11443 3 Switch on single sign on issue the command lt plesk_ installation directory gt admin sbin sso e gt In Plesk Control Panel for Windows 1 Find out the IP address of the SSO server that you will be using It can be provided by your hosting company or you can set up the SSO server on any machine that is accessible over the Internet including your Plesk Control Panel server For installation instructions refer to the Plesk Control Panel Installation Guide 2 Register your server with the single sign on server issue the command lt plesk_installation_directory gt sso exe server https idp master example com 11443 3 Switch on single sign on issue the command lt plesk_installation_directory gt sso exe e In this section Creating A Global Account ccceeeeeeeee eee eeeeneee teeter eeteeccaaeeeeeeeeeetenenaaeeeeeeees 14 Connecting Local Accounts To Your Global Account 14 Switching Between Accounts wicssavercinreressdunastesinde tevkeeonsssanenecetwwersseiweencniwrans 15 Changing Global Account Password ccceeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeennnneeeeeeees 15 Disconnecting Local Accounts From Global Account sessssssseererersserrrrrree 16 14 Setting Up Global Account Creating A Global Account After you create a global account and connect local accounts to it you will be able to choose from any account connected to your global account when log
3. mail pattern box For example address spammers net spammers net An asterisk means any combination of symbols Click Add To remove an entry from the black list select it and click Remove If you want to be sure that you will not miss e mail from specific senders add their e mail addresses to the spam filter s white list To add an entry to the white list on the White list tab type an e mail address into the E mail pattern box For example address mycompany com mycompany com An asterisk means any combination of symbols Click Add To remove an entry from the white list select it and click Remove 22 Protecting Your Mailbox from Spam Improving Accuracy of Spam Detection You can improve accuracy of spam detection by training the spam filter on the e mail messages that you have in your mailbox gt To improve accuracy of spam detection 1 On your Home page go to Spam Filter and click Training All e mail messages you have in your mailbox are presented on the screen 2 Train the spam filter In most cases you can tell if a message is spam by looking at its subject line and sender s name If they do not give you any clue try looking inside the message using your e mail program or Webmail interface Home gt WebMail To mark a message as spam select the corresponding checkbox and click It s Spam To mark a message as not spam select the corresponding checkbox and click It s No
4. stop spam without losing your primary e mail address your name example com Note You cannot create and remove e mail aliases from your control panel Refer to your provider or server administrator when you need to have an e mail alias Setting Your Control Panel Language and Theme gt To select an interface language and theme skin for your control panel On your Home page click Preferences in the Tools group 2 Select the desired interface language and skin from the respective drop down lists 3 If labels of interface icons and buttons appear too long and overlap in your control panel you can limit the number of symbols that will fit on the buttons To do this type the desired value in the Button label length box 4 To disallow concurrent sessions in your control panel deselect the Allow multiple sessions check box 5 To avoid errors that can happen when you attempt to perform an operation on the screen while interface scripts have not completely loaded leave the Prevent users from working with the control panel until interface screens are completely loaded option selected 6 Click OK oh 12 Getting Started Changing Your Password as To change your password for access to control panel and mailbox if you have it On your Home page click Preferences in the Tools group Type the new password into the New password and Confirm password boxes Click OK If You Forgot Your Password A If you forgot your pa
5. 2 Go to Global Account and click Change Password 3 Enter your old and new passwords and click OK 16 Setting Up Global Account Disconnecting Local Accounts From Global Account on y To disconnect a local account from your global account Log in to Plesk under the local account you want to disconnect Go to Global Account and click Disconnect From Global Account Confirm the disconnection and click OK Repeat steps 1 3 for other local accounts as necessary CHAPTER 2 Setting Up a Mailbox It is likely that your provider has already set up a mailbox on your account If you are going to use your mail account as a mail forwarder or mailing list you are recommended to switch off the mailbox service a mailbox keeps all incoming messages and they are not removed automatically after being forwarded Therefore if you choose to have the mailbox mail forwarder configuration on your account be sure to clean up the mailbox from time to time gt 1 2 3 To set up a mailbox On your Home page click Mailbox in the Tools group Select the Mailbox check box Click OK Now your mailbox is created To receive and send e mail through your mailbox set up an e mail program of your choice on your computer see Setting Up Your E mail Program for Retrieving Mail from Your Mailbox on page 24 or use a browser based Web mail interface see Accessing Your Mail from a Web Browser on page 26 Credentials for accessing your mai
6. Parallels Plesk Control Panel Parallels Plesk Control Panel 8 6 for Windows E Mail User s Guide Parallels Copyright Notice ISBN N A Parallels 660 SW 39 Street Suite 205 Renton Washington 98057 USA Phone 1 425 282 6400 Fax 1 425 282 6444 Copyright 1999 2008 Parallels Inc All rights reserved Distribution of this work or derivative of this work in any form is prohibited unless prior written permission is obtained from the copyright holder Patented technology protected by U S Patents 7 328 225 7 325 017 7 293 033 7 099 948 7 076 633 Patents pending in the U S Product and service names mentioned herein are the trademarks of their respective owners Contents Preface About This Guid iis csi ncivaueied Ohne sili eee dennis een Typographical CONVENTIONS ecceceeececececeeeeeeeeeeeeeeeeeceaeeeeaaeeeeaeeseaeeesaeeeeaeseeeeeeaas FECUD ACK iie i MO ae a i ee nr ei Getting Started Logging in to Your Control Panel cceccceceeeeeeeee cesses ceneeeeeaeeeeeeeseeeesaeeeeeeseenees Becoming Familiar with Your Control Panel ccccccceeeeseeeeeeeeseeeeeseeeeeeeseenees Setting Your Control Panel Language and Theme cccssceceeceeeeeeeeeeeeeeeneeeeaees Changing Your PaSSWOId ccccccceeeceeeeseeceeeeeaaeeeeneeeeeeeecaaeeecaeeseeeeeseaeeesaaeeneneeseaees If You Forgot Your Password ccecceeeeeeeeeeeeeeeeeeeeeeaeeeeeeaaeeeeeeaaeeeeee
7. Virtuozzo Containers a mail test example com Tools S F amp we amp QY Preferences Permissions Maibox Redrec Mall Group Groups Autoresponders pam Fiter Antivirus WebMal MyPlesk com Info Control panel access HF On Mabox Han Redirect bel OFF Autoresponders Ur ot Mal group Rp ott Spam Fier s Off Antivirus protection Y itched off Mail aliases 10 Getting Started The navigation pane is located on the left It contains the following shortcuts Home Click this shortcut to get to the main screen from which your control panel session starts Sessions Click this shortcut to view the list of users currently connected to your control panel and have a chance to disconnect them The control panel allows concurrent sessions and if you are collaborating with someone on managing your mail account you can see if that user is currently logged in to the control panel how long he or she has been there and how much time the user spent in the control panel without performing any actions Global Account This shortcut appears in your Plesk Control Panel when the single sign on capabilities are switched on the hosting server Single sign on technology allows you to log in to different Parallels products using a single global login name and password This shortcut is used for changing the global login settings Log out Click this shortcut to log out of control panel when finished working Help Desk This is where you ca
8. aaeeeeseaeeeeseaas Setting Up Global Account Creating A Global ACCOUNT cccceceeeceeeeeceeeeeeaeeeeeeeeeeeeeseaeeeeaaeseeeeeseaeeesaeeseneeeeaees Connecting Local Accounts To Your Global Account ccceessteeeeeesteeeeessteeeeees Switching Between ACCOUNUS cccccceeceeceeeeeeeeeeeeneeceeeecaaeeeeaaeseeeeeseaeeesaaeeseneeenaees Changing Global Account PaSSWOM cccceceeeeeeneeceeeeeeeaeeeeaeeseeeeeseaeeesaaeeeeneeenaees Disconnecting Local Accounts From Global Account ccccceeeteeeeeteeteteeteeeeees Setting Up a Mailbox Removing the Mailbox Service Protecting Your Mailbox from Spam Switching ON Spam Filter ccccccececeeeeeeeceeeeeeeaeeeeeeeceeeesaeeeeaeeseeeeeseaeeesaeeseneeeeaees Configuring the Spam Filter ccccscceeceeceeeeeeeeeeeeeeeeeeeeseaeeesaeeseeeeeseaeeesaaeeseneeenaees Improving Accuracy of Spam Detection ccceccceceeececeeeeeeeeeseeeeeceeeeseaeeeeeeseeeeess Switching Off Spam Filter ccceeeeeceeeeeceeeeeeeaeeeeeeeceeeeceaeeseaeeseeeeeseaeeesaeeseaeeeeaees Protecting Your Mailbox from Viruses Setting Up Your E mail Program for Retrieving Mail from Your Mailbox Accessing Your Mail from a Web Browser Setting Up an E mail Forwarder Using a Forwarder Together with Your MaillOX 00 0 0 ececeeeeeceeeeeeeneeeeeenaeeeeeeaeeeeeeaas Turning Your Mail Account into a Mail Forwarder without Mailbox 000 08 24 26 Preface 4
9. ant it to appear in any messages you send and click Next gt Type your e mail address and click Next gt Select the protocol of your incoming mail server Specify the mail domain name as the incoming and outgoing mail server for example mail your domain com and click Next gt Type your e mail address in the Account name box for example your name your domain com 10 Type your password 11 Leave the Remember password box checked if you do not wish to be prompted to enter password each time your e mail program connects to the mail server to check for new mail and click Next gt 12 To complete setting up your e mail program click Finish Ouohwonr y Es To set up Mozilla Thunderbird Open Mozilla Thunderbird Go to Tools gt Account Settings Click Add Account The Account Wizard will open Leave the Email account option selected and click Next gt Enter your name as you want it to appear in any messages you send Type your e mail address For example your name your domain com Click Next gt Select the protocol of your incoming mail server Specify the mail domain name as the incoming and outgoing mail server for example mail your domain com and click Next gt In the Incoming User Name box specify your full e mail address for example your name your domain com and click Next gt Setting Up Your E mail Program for Retrieving Mail from Your Mailbox 25 10 Enter the name by wh
10. arding service to your mail account messages will be processed by anti virus and spam filter kept in your mailbox and their copies will be forwarded to the specified address 1 On your Home page click Mailbox in the Tools group 2 Make sure that the Mailbox checkbox is selected Without a mailbox you will not be able to apply anti virus and spam filtering Click OK Click Redirect in the Tools group Select the Redirect checkbox Type the destination e mail address to which you would like to forward e mail 7 Click OK on kf Ww Note You will need to clean up the contents of your mailbox from time to time messages are not deleted automatically after forwarding 28 Setting Up an E mail Forwarder Turning Your Mail Account into a Mail Forwarder without Mailbox gt To turn your mail account into a mail forwarder that will forward messages without keeping them on the server On your Home page click Mailbox in the Tools group Make sure that the Mailbox checkbox is not selected Click OK Click Redirect in the Tools group Select the Redirect checkbox Type the destination e mail address to which you would like to forward e mail Click OK on FWD EN Switching off Mail Forwarding gt To switch off the mail forwarding service 1 On your Home page click Redirect in the Tools group 2 Clear the Redirect checkbox and click OK CHAPTER 9 Setting Up a Mailing List RON y To use your mail accoun
11. cation notice that will be automatically sent to your correspondents once they send e mail to your address This is done with automatic reply facility also referred to as autoresponder Aside from vacation notices organizations can use automatic replies to notify customers that their orders or technical support requests were received and will soon be processed Automatic replies can include prewritten messages in plain text or HTML format and they can contain attached files as well gt To set up the automatic reply for your mailbox On your Home page click Autoresponders in the Tools group If you are not going to attach any files to the automatic reply proceed to the step 3 To attach a file to the automatic reply 1 2 1 2 3 Click Attachment Files in the Tools group Click Browse to locate the file and once selected click Send File The file will be added to the attachment files storage and you will be able to attach this file to a number of different automatic replies Once finished click Up Level and proceed to the next step Click Add New Autoresponder in the Tools group Configure the automatic reply 1 Type a name for this automatic reply into the Autoresponder name box For example Vacation notice If you want this automatic reply to be sent in reply to any incoming e mail message in the Request group leave the always respond option selected If you wish to automatically reply only to
12. d the following details will be displayed Type A type of control panel user who established the session t9 for mailbox owner Login The login name the user is logged in as IP address The IP address from which the control panel is accessed Logon time The date and time when the user logged in to the control panel Idle time The time that user was not doing anything in the control panel while being logged in 2 To refresh the list of user sessions click Refresh 3 To end a user session select the respective checkbox and click Remove Selected then confirm removal and click OK CHAPTER 12 Using Help Desk to Request Assistance From Your Provider If your service provider offers the Help Desk solution integrated with the control panel then you can use it to report your problems to your provider s technical support staff In this chapter Submitting a Problem Report to Your Provider ssseeesseeeeseeseeeseeeeees 35 Posting a Comment to Your Problem Repott cccccceeeceeeeeteeeeeeeeeeeeeeenaees 35 Closing the Ticket When Your Problem is Resolved 36 Submitting a Problem Report to Your Provider gt To submit a problem report to your service provider 1 Go to Help Desk and click Add New Ticket in the Tools group 2 Type the ticket subject select the category the issue is related to and type in the problem description 3 Click OK The ticket is now submitted to the system and sen
13. e mail messages that contain specific words in the message text or subject line select the appropriate option and type the word combination in the Request text input box By default the subject line of incoming e mail will be inserted into the automated reply To use a custom subject type it into the Answer with subject subject input box As your correspondents may not figure out that the message they received from you was an automatic response they may want to respond to your auto reply So you should specify your e mail address as the Return address otherwise their messages will be directed at the autoresponder s address Type your message in the Reply with text field 32 Setting Up the Automatic Reply 6 To limit the number of automated responses per day to the same e mail address enter the desired number in the Reply to unique e mail address not more than input box under Limits The default setting is to respond no more than ten times in one day to the same e mail address To reduce mail server load you may want to limit the number of unique addresses that the autoresponder will remember To do this enter the desired number into the Store up to box If you want your incoming mail to be forwarded to another e mail address while you are away specify an e mail address in the Forward request to e mail box Attach your files if needed To do this click the Add New Attachment button select t
14. eeeeeeeeeeeneaaees Switching off Spam Fill ccc cadrre tases reaecviareaeedeilaceesiuaseieldnceseeateieacceeanes 20 Protecting Your Mailbox from Spam Switching on Spam Filter gt To switch on spam filtering 1 On your Home page click Mailbox in the Tools group 2 Select the Switch on spam filtering checkbox and click OK Now all the incoming mail will be filtered on the server side By default soam filter does not delete spam mail it only adds the X Spam Flag YES and X Spam Status Yes headers to the message and SPAM text string to the beginning of Subject line of each message recognized as spam These settings are fine if you prefer to filter mail with a filtering program installed on your local computer once mail has been retrieved from your mailbox If you rely entirely on the spam filter installed on the server you may configure it so as to automatically delete the suspicious messages as they come To configure the spam filter follow the instructions below Configuring the Spam Filter gt To configure the spam filter 1 2 On your Home page click Spam Filter in the Tools group Configure the following settings as desired Switch on spam filtering Select this option to enable spam filtering Use server wide settings Select this option if your provider or server administrator has prepared black and or white lists of e mail addresses that you would like to use together with your o
15. ging in under your global account gt 1 To create a global account Log in to Plesk go to Global Account and click Connect To Global Account Select Create new global account and provide the login and password for your global account Click OK Your global account is active now so you can proceed with connecting other accounts to it Refer to Connecting Local Accounts to Your Global Account on page 14 section for more information Connecting Local Accounts To Your Global Account on y To connect a local Plesk account to your global account Log in to Plesk under the local account you want to connect Go to Global Account and click Connect To Global Account Make sure that Use existing global account option is selected and provide the login and password for the global account you want to connect to Click OK Repeat steps 1 4 for other local accounts as necessary To connect an account in another product with SSO support to your global account Log in to software product with SSO support under the account you want to connect Follow the instructions on connecting to a global account in respective software product documentation Make sure that you provide the credentials for the existing global account when you are asked to Repeat steps 1 2 for other accounts or products as necessary Note Different software products may use different names for the Global Account feature such as Federated Identity or Global Log
16. he check box corresponding to the file that you previously uploaded to the attachment storage and click OK To remove an attached file from the automatic reply select the corresponding checkbox and click Remove Selected 5 Click OK 6 Click Switch On in the Tools group In this chapter Switching off Automatic Reply seisscssscisiersteiseeidsedcicitensanccavelareraneletasdewhaaseneieterunes 32 Deleting an Automatic Reply Template That You No Longer Need 33 Switching off Automatic Reply gt To switch off the automatic reply 1 On your Home page click Autoresponders in the Tools group 2 Click Switch Off The automatic reply is now switched off Its settings are saved in the control panel as a reusable template so the next time you need to use this automatic reply repeat the above procedure clicking Switch On on the last step Setting Up the Automatic Reply 33 Deleting an Automatic Reply Template That You No Longer Need gt To delete an automatic reply configuration that you no longer need 1 On your Home page click Autoresponders in the Tools group 2 Select a checkbox corresponding to the configuration name and click X Remove Selected Confirm removal and click OK CHAPTER 11 Monitoring Connections to Your Control Panel To find out who is logged in to your control panel at the moment 1 Click the Sessions shortcut in the navigation pane All sessions including yours will be presented an
17. ich you would like to refer to this account for example Work Account and click Next gt 11 Verify that the information you entered is correct and click Finish 12 Click OK to close the Account Settings wizard CHAPTER 7 Accessing Your Mail from a Web Browser You can read your mail and compose new messages even if you are far from your home or office computer Find a computer with Internet connection for example in an Internet cafe and do any of the following Open a web browser and type the URL http webmail mail domain com where mail domain com is the name of your mail domain that is the part of your e mail address to the right of the sign Press ENTER A login screen will open Type your e mail address and password and click Log in Open a web browser and type the URL to access your Plesk control panel for example https domain com 8443 Press ENTER Log in to Plesk and click WebMail in the Tools group A login screen will open and your user name will be prefilled Type your password and click Log in CHAPTER Setting Up an E mail Forwarder In this chapter Using a Forwarder Together with Your MaillOX cccceeeeeeeeteeeeeeeeeeeeeeeeaees 27 Turning Your Mail Account into a Mail Forwarder without Mailbox 008 28 Switching off Mail Forwarding cccccccceeeeeeceeeeeeeeeeeeeeeeeeeenneeeeeeeeeeeteesenneeeeeeees 28 Using a Forwarder Together with Your Mailbox To add mail forw
18. in Refer to respective software product documentation for more information Setting Up Global Account 15 After you have connected all required accounts to your global account you can log in under your global account all the time in any product where you have a local account connected to your global account You will be shown the list of local accounts connected to your global account every time you log in under it so you can choose which account you would like to use now You can switch to another account any time you want Refer to Switching Between Accounts on page 15 section for more information Switching Between Accounts gt To switch to another account Click Switch User in the upper right corner 2 Select the account you want to switch to Choose the required local account from the list of accounts connected to your global account as or Select Specify credentials for another account and provide login and password for a local account not connected to your global account or to another global account You can also specify the language for your control panel from the Interface language menu If you had previously specified the interface language for that account and saved it in its interface preferences leave the Default value selected 3 Click OK Changing Global Account Password gt To change password of your global account 1 Log into Plesk under your global account or any local account connected to it
19. keyboard Key combinations for which the user must press and hold down one key and then press another ls al files total 14470 cd root rpms php SHIFT CTRL ALT CTRL P ALT F4 If you have found a mistake in this guide or if you have suggestions or ideas on how to improve this guide please send your feedback using the online form at http www parallels com en support usersdoc Please include in your report the guide s title chapter and section titles and the fragment of text in which you have found an error CHAPTER 1 Getting Started In this chapter Logging in to Your Control Panel sc cisctccte ccs teces Reecsteslieselnep Stars deresi hauniee oeee de 8 Becoming Familiar with Your Control Panel cccceeeeeeeeeeneeeeeeeeeeeeeeeenaaees 8 Setting Your Control Panel Language and Theme ccceeeeeeeeeeeeeeteeeeeeees 11 Changing OUNPASSWOId 123 tts crite nesneddbos esc uaccediaysmssl dated tact eiandaceleriaaees 12 lt Your Forgot Your Password sez urd esc teteteceats Aas aateeeneed a eae ee 12 8 Getting Started Logging in to Your Control Panel gt To log in to your Plesk control panel 1 Open your web browser and type the URL your provider gave you into the address bar Press ENTER Plesk login screen will open Type your e mail address into the Login box and type the password your provider gave you into the Password box If you log in for the first ti
20. lbox are your e mail address and password that you use for logging in to your control panel To change your password proceed to the section Changing Your Password on page 12 To set up and configure your spam filter proceed to the chapter Protecting Your Mailbox from Spam on page 19 To set up and configure anti virus protection proceed to the chapter Protecting Your Mailbox from Viruses on page 23 To set up an e mail forwarder that will forward mail to another e mail address proceed to the chapter Setting Up an E mail Forwarder To set up an e mail forwarder to multiple recipients or to use your mail account as a mailing list proceed to the chapter Setting Up a Mailing List on page 29 To set up an automatic response such as on vacation or out of office notice proceed to the chapter Setting Up an Automatic Reply on page 31 CHAPTER 3 Removing the Mailbox Service gt To remove the mailbox service from your account discarding all messages in your mailbox 1 On your Home page click Mailbox in the Tools group 2 Clear the Mailbox check box 3 Click OK CHAPTER 4 Protecting Your Mailbox from Spam In this chapter Switching OMS DaltieF REI access Arete Bente ce Scone doar a tee A arabataael anced eneatgnvaden Sreeanee Configuring the Spam Filter vc c cssedseteterctieechadesshives tee idleas cnet tascadesdeeeatatinees Improving Accuracy of Spam Detection cceecceeeeeeeeeeeeeeeeeeeenee
21. me select the language for your control panel from the Interface language drop down list If you had previously specified the interface language and saved it in your interface preferences leave the User default value selected Click Log in Your Home page will open giving access to the administrative functions available for your e mail account Becoming Familiar with Your Control Panel This section describes the items located on your Home page and gives an overview of the operations you can perform on your mail account and services you can subscribe to When you need to perform a specific operation we suggest that you refer to the table of contents to quickly find the instructions you need You can do the following with your mail account Use it as a standard mailbox protect it against soam and viruses and send receive mail through a mail client program installed on your computer via SMTP POP3 and IMAP protocols and access your mail through a Web interface Use it as a mail forwarder to one or several recipients Use a vacation notice when you are away and will not be able to check your mail Use a number of automatic responses that will activate under certain conditions Use any combination of mail services for example have a mailbox that will keep your mail and forward the message copies to other addresses Now let s take a look at your Home page Getting Started 9 Plesk Co a Oe Parallels Plesk Control Panel
22. n report your problems to your provider Help Click this shortcut to open the online help Below the Help icon there is a context help tip area which gives you brief descriptions of operations you can perform on the control panel screens When you place the mouse pointer over an icon or another control panel element the context help tip provides additional information The main work area is located on your right The Info group shows the information on services currently used on your mail account An icon shown in color indicates that the service is activated and a grayed out icon indicates that the service is not activated The icons in the Info group correspond to the icons located in the Tools group and they are clickable so for example when you need to set up an automatic response you can click either the Autoresponders icon in the Info group or the Autoresponders icon in the Tools group The Tools group provides the shortcuts to the following functions Preferences Change your password for access to control panel and your mailbox Select a desired interface language and theme skin Permissions See what actions are allowed for you to do by your service provider Mailbox Switch off the mailbox function if you do not need a mailbox on this account You would want to do this for example if you are using this e mail address as an e mail forwarder and would not like the mail system to leave the copies of forwarded messages
23. na ut Mecestidaereatadatee tes 5 POO ACK ssri acasdelonaidastunenusadsnanerpnendeasgncsanannanciagelanssunoierengelsasiaustensenmieniaue 6 About This Guide This guide is intended for users of e mail hosting service who were given access to Plesk control panel for managing their mail accounts Typographical Conventions Before you start using this guide it is important to understand the documentation conventions used in it The following kinds of formatting in the text identify special information Formatting convention Special Bold Italics Monospace Type of Information Items you must select such as menu options command buttons or items in a list Titles of chapters sections and subsections Used to emphasize the importance of a point to introduce a term or to designate a command line placeholder which is to be replaced with a real name or value The names of commands files and directories Example Go to the System tab Read the Basic Administration chapter The system supports the so called wildcard character search The license file is located in the http docs common licenses directory 5 6 Preface Preformatted Preformatted Bold CAPITALS KEY KEY Feedback On screen computer output in your command line sessions source code in XML C or other programming languages What you type contrasted with on screen computer output Names of keys on the
24. on the server Switch the server side spam filtering provided by SpamAssassin software on or off Redirect Set up mail forwarding to another e mail address Mail Group Set up mail forwarding to multiple e mail addresses You can use this function as a simple mailing list Groups View the mailing lists to which you are subscribed Autoresponders Set up automatic responses Spam Filter Set up spam filtering for your mailbox and improve spam filter accuracy by teaching the spam filter on messages in your mailbox Antivirus Set up antivirus protection for your mailbox Getting Started 11 WebMail Read your mail and compose new messages with Horde web mail application The Mail aliases group at the bottom of the screen shows additional e mail addresses associated with your mail account you can have a number of alternative e mail addresses that will point to your mail account These e mail aliases can be used as disposable e mail addresses For example you have a primary e mail address your name example com and one disposable e mail alias nickname example com which points to your mailbox at the primary address your name example com When you say register on a forum you specify your e mail alias nickname example com which can be used to contact you and may be visible to other users Once you start receiving junk mail ask your provider or server administrator to remove that alias and create a new one this way you
25. ructions What to do with spam mail If you are sure that your spam filter is accurate you may want to set the filter to automatically delete all incoming messages recognized as spam To do this select the Delete option If you wish to filter mail with the software on your local computer select the Mark as spam and store in mailbox option and then specify how spam filter should mark the messages recognized as spam X Spam Flag YES and X Spam Status Yes headers are added to the message source by default and if you want the spam filter will also include a specific text string to the beginning of Subject line Modify spam mail subject To help you filter out the messages identified as spam tell spam filter to add a certain text to spam message subject To do this select the Modify spam mail subject checkbox Enter your text into the by tag field if you wish to change the default tag Note that even if this checkbox is not selected a header X Spam Yes will be added to the headers of any mail message recognized as spam Spam detection alert text For a specific spam warning text to appear in a body of a spam letter enter it into the Spam detection alert text field To save your changes click OK If you do not want to receive e mail from specific senders add their e mail addresses to the spam filter s black list To add an entry to the black list on the Black list tab type an e mail address into the E
26. ssword In your web browser s address bar type the URL where your Plesk control panel is located For example https domain com 8443 Press ENTER Plesk login screen will open Click the Forgot your password link Type your e mail address into the Login and E mail boxes Click OK Your password will be sent to your e mail address Setting Up Global Account Setting Up Global Account Global Account is a single sign on SSO technology feature that allows you to log in to different Parallels products using a single global login and password If you have several accounts in Plesk Control Panel you can connect them all to a global account and switch between these accounts without entering a password every time You can also connect all your accounts in other Parallels products to your global account and switch between them without providing credentials gt To switch on support for single sign on for your server do the following In Plesk Control Panel for Linux Unix 1 Find out the IP address of the SSO server that you will be using It can be provided by your hosting company or you can set up the SSO server on any machine that is accessible over the Internet including your Plesk Control Panel server For installation instructions refer to the Plesk Control Panel Installation Guide 2 Register your server with the single sign on server issue the command lt plesk_ installation directory gt admin sbin sso server https
27. t Spam To remove any information on a given message from the spam filter database select the corresponding checkbox and click Forget It 3 Once finished with training you can remove spam e mails from your mailbox using your e mail program or Webmail interface If you have accidentally made your spam filter learn a great number of spam e mails as non spam or vice versa your spam filter will likely produce incorrect results In this case Clear the spam filter s database and then repeat training Switching off Spam Filter gt To switch off spam filtering 1 On your Home page click Mailbox in the Tools group 2 Clear the Switch on spam filtering checkbox and click OK CHAPTER 5 Protecting Your Mailbox from Viruses To defend your system from viruses do not open suspicious e mail attachments enable anti virus protection on the server side if this service is provided by your hosting company and be sure to have a firewall and anti virus software installed on your personal computer Also keep your operating system up to date and timely install security hot fixes and patches CHAPTER 6 Setting Up Your E mail Program for Retrieving Mail from Your Mailbox oR WON y Es 9 To set up Microsoft Outlook Express Open Microsoft Outlook Express Go to Tools gt Accounts Click the Mail tab to open a list of your mail accounts Click the Add gt button and select the Mail item Enter your name as you w
28. t as a mailing list On your Home page go to Mail Group and click Add New Member Type the e mail address you need Click OK Repeat the steps from 2 to 4 to add as many e mail addresses as needed Click Switch On in the Tools group In this chapter Subscribing Users to Your Mailing List c cccceeeeeesessseceeeeeeeeeeeeeesneeeneeenees 29 Unsubscribing Users from Your Mailing List ccceeeeeeesesceceeeeeeeeeeeeenaeees 29 Switching off the Mailing List Service ccccccceeeeeeeeeseeeceeeeeeeeeeeesssneeeeeeeees 30 Subscribing Users to Your Mailing List gt 1 2 To subscribe a user to the mailing list On your Home page go to Mail Group and click Add New Member Type the e mail address in the E mail field and click OK Unsubscribing Users from Your Mailing List gt 1 2 To unsubscribe users from the mailing list On your Home page click Mail Group in the Tools group Select the checkbox corresponding to the e mail address you wish to unsubscribe Click Remove Selected Confirm the operation and click OK 30 Setting Up a Mailing List Switching off the Mailing List Service gt To switch off the mailing list service 1 On your Home page click Mail Group in the Tools group 2 Click Switch Off in the Tools group CHAPTER 10 Setting Up the Automatic Reply If you are going on vacation and will not be able to check your mail for a while you may want to leave a va
29. t to your provider You will be notified by e mail when the issue is resolved Posting a Comment to Your Problem Report gt To posta comment to your problem report 1 Go to Help Desk locate the ticket you need and click its subject or identification number 2 Select the Comment ticket option from the Ticket Event drop down box and type your comment into the New Comment input field 3 Click OK 36 Using Help Desk to Request Assistance From Your Provider Closing the Ticket When Your Problem is Resolved gt To close a ticket 1 Go to Help Desk locate the ticket you need and click its subject or identification number 2 Select the Close ticket option from the Ticket Event drop down box and type your comment into the New Comment input field if required 3 Click OK
30. wn restrictions Black list shown under Black list group includes e mail addresses of spammers and white list shown under White list group includes e mail addresses of trustworthy correspondents or entities If the Use server wide settings checkbox is grayed out i e not selectable this means that there are no preconfigured spam filter settings on the server Hits required for spam This setting adjusts spam filter sensitivity SpamAssassin performs a number of different tests on contents and subject line of each message As a result each message scores a number of points The higher the number the more likely a message is spam For example a message containing the text string BUY VIAGRA AT LOW PRICE in Subject line and message body scores 8 3 points By default the filter sensitivity is set so that all messages that score 7 or more points are classified as spam If you receive lots of soam messages with the current setting to make filter more sensitive try setting a lesser value in the Hits required for spam box for example 6 If you are missing your e mails because your spam filter thinks they are junk try reducing filter sensitivity by setting a higher value in the Hits required for spam box Protecting Your Mailbox from Spam 21 Note To further improve spam filter accuracy you may want to train your spam filter on e mail messages you receive see the section Improving Accuracy of Spam Detection on page 22 for inst
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