DIGITAL 7 Avanti Attendant Console User Guide
Contents
1. Telrad Avanti Attendant Console fa JUN NET User guide _ ER t z 79 660 0010 A Issue 1 79 660 0010 A Issue 1 Telrad FEE Avanti Attendant Console User guide AA NET Telrad Telrad Telecommunications Inc Woodbury New York NOTICE This publication refers to Telrad s Avanti Atten dant Console connected to Telrad s DIGITAL KEY BX system Release SB7 Telrad s DIGITAL 400 system Release DB7 or Telrad s DIGITAL 1000 system Release LB7 as of July 1999 Telrad reserves the right to modify the equipment and the software described herein without prior notice However changes made to the equipment or to the software described herein do not neces sarily render this publication invalid 1999 Telrad Telecommunications Inc Woodbury New York fa JUN NET brus 0845 835 0521 Telrad 79 660 0010 A Issue 1 CONTENTS ABOUT YOUR AVANTI TELEPHONE nee 1 ATTENDANT CONSOLES AND ATTENDANT POSITIONS 1 ATTENDANT CONSOLE BUTTONS nine 1 ATTENDANT CONSOLE DISPLAY ne 6 PRINCIPLES OF OPERATION c iii 7 SETTING THE VOLUME AND DISPLAY CONTRAST 8 E pin 8 DISTINCTIVE RINGING nee 9 ANSWERING CALLS M nou Citic la lacio 10 BOLD Aa E dato mu nt nn ps 12 TRANSFERRING CALLS een 13 SERIAL TRANSFER enr 14 INTERNAL CALLS nus Descent lt nr rt 16 BARGE IN TO A CONVERSATION nr 16 PAGE CALL sien2. 2 Dial the account code up to 11 digits 3 Press v NOTE Several account codes may be entered during the conversation 20 Avanti Attendant console PICK UP You may pick up calls ringing or on hold at other exten sions 1 Press PICK UP 2 Dial the number of the extension or outside line that is ringing or on hold Avanti Attendant console 21 MESSAGES If after dialing an extension there is no answer or you hear busy tone you can send a message from a previously defined list which appears on the telephone display When you send a message display telephones show the text of the message followed by your extension name or number e g GONE OUT STEVE SENDING MESSAGES To send a message After dialing an extension 1 Press h The first five of the available messages are displayed To view more messages 2 Press To select a message 3 Press the softkey adjacent to the desired message If the message includes asterisks you may edit the message using the dialpad To send the message to the called extension 4 Press SEND MSG The message enters the called set s message memory To disconnect without sending a message Press DROP 22 Avanti Attendant console RECEIVING MESSAGES To read your messages e Press ha All your messages are displayed To call the message sender Press the softkey to the left of the message DELETING MESSAGES To delete a message e Press the soft
3. Calls may be answered from either the attendant or the day alert position To activate a day alert extension 1 Press DAY ALERT The DAY ALERT indicator flashes 2 Dial the number of the day alert extension The DAY ALERT indicator lights steadily To cancel day alert Press DAY ALERT The DAY ALERT indicator goes off Calls stop ringing at the former day alert extension Avanti Attendant console 33 OVERFLOW When defined overflow conditions are met the system automatically directs incoming calls to ring at a pro grammed overflow extension Calls continue to ring at the attendant position as well and may be answered from either the overflow extension or the attendant position Overflow conditions are met when e More than a defined number of calls are waiting in the Main Call queue e Acall has been waiting in the Main Call queue beyond a defined time limit e The attendant activates night service while calls remain in the Main Call queue When overflow occurs the display shows OF followed by the number of calls waiting instead of CW When the overflow condition passes normal operation is resumed 34 Avanti Attendant console SHUTTING DOWN THE CONSOLE To shut down the console Press POSITION BUSY The POSITION BUSY button indicator lights steadily To return the console to operation Press POSITION BUSY again The POSITION BUSY button indicator light goes off If your console
4. Continued Feature name Abbreviation Access method MEET ME CONFERENCE 1 5 1 MEET ME PAGE MM FEATURE 6 6 MESSAGE ME FEATURE 6 3 NIGHT SERVICE 1 PAGE INTERNAL 11 through 18 FEATURE 4 1 1 through 8 through 4 8 PAGE EXTERNAL X1 through X8 1 through 8 1 PHONE BOOK private list E FEATURE 7 1 PHONE BOOK system lists FEATURE 7112111 7112111100 PICKUP PU FEATURE 7 8 PROGRAM PM FEATURE 7 6 REDIAL RL FEATURE 7 5 SAVE REPEAT SR FEATURE 7 7 SPEED DIAL SD FEATURE 7 3 TIME ALARM TA FEATURE 8 2 TONE 1 TONE DIAL DTMF 1 TRAVEL COS 1 TRUNK PATCH TP FEATURE 8 7 TRUNK SPEED DIAL 1 VOICE MESSAGE 1 1 Access method not assigned by default 2 Only available on ISDN PRI calls 3 In the DIGITAL 400 up to eight in the DIGITAL 1000 up to 24 Not all of the above features are available on every type of telephone set 48 Avanti Attendant console System messages Message number Default message Updated message 01 CALL Basic message 02 CALL 1 03 CALL HOME 04 CALL ME 05 GONE OUT 06 READ MAIL 07 VOICE MAIL 08 CALL BOSS 09 TAKE MSGS 10 GONE HOME 11 JOB DONE 12 IN TROUBLE 13 CLIENT 14 BRING WORK 15 ANY NEWS 16 REPORT DUE 17 COME HERE 18 MEET
5. NOW 19 MEMO READY 20 TYPE LETTR 21 WELL DONE 22 2 23 24 25 25 27 28 29 30 1 When editing messages enter digits in place of the asterisks 2 Messages 22 to 30 are to be defined by the customer Avanti Attendant console 49 Your speed dial codes Name Number Code 50 Avanti Attendant console
6. to end the page call To speak directly with a page initiator While the page announcement is heard 1 Press FEATURE 2 Dial the MEET ME PAGE access code 6 6 3 Press FEATURE and dial the PAGE zone access code Avanti Attendant console 17 OUTSIDE CALLS To place an outside call 1 Press the outside line or outside line group button or dial the L R code 2 Dial the required number Depending on system programming the cost of your call may be displayed briefly at the end of the conversa tion ABBREVIATED OUTSIDE DIALING To speed dial an outside number Do one of the following e Press the appropriate SPEED DIAL button or Press SPEED DIAL and dial the desired speed dial bin code Redialing the last outside number 1 Press an outside line group button 2 Press REDIAL To save a frequently dialed outside number During an outside call which you initiated Press SAVE The dialed number is stored in memory To dial the saved number 1 Press an outside line group button or dial LCR code 2 Press REPEAT NOTE Pauses may be entered where needed in a mem ory sequence e g speed dial sequence by pressing PAUSE 18 Avanti Attendant console WAITING FOR AN AVAILABLE OUTSIDE LINE When you try to select an outside line and receive busy tone 1 Press TK QUE When an outside line becomes available if your Private Recall queue is empty you hear ringing and TK QUE appears in
7. Night Class Of Service COS of any extension in the system To change an extension s Class Of Service e JO O1 PR amp D Press gt Press COS Dial the extension number Press DAY COS Enter the new Day COS number Press NIGHT COS Enter the new Night COS number Do one of the following Press 1 once to repeat the extension number entry procedure for another extension or Press J three times to exit the programming function while saving the changes or Press DROP to exit the programming function without saving the changes NOTE If the configuration computer is connected online to the system the message PLEASE TRY LATER appears on the display After the computer is dis connected you are able to program COS assign ments Avanti Attendant console 39 DSS UNIT The Attendant console may be equipped with a DSS Direct Station Selection unit to provide Direct Station Selection Busy Lamp Field BLF indications and addi tional personal speed dial buttons The DSS unit has 30 programmable buttons and may be assigned up to four 30 button maps A map is an arrange ment of up to 30 entries representing extensions This pro vides the attendant with an additional 120 programmable buttons To change the active map on the Add on unit Press MAP select the MAP number of your choice The MAP button indicator lights Alternatively up to four DSS units may be chained togethe
8. has been programmed to require a password when deactivating position busy you are prompted to enter your four digit Executive Credit Code number NOTE If all members of an attendant position activate position busy night service is automatically induced see next section Avanti Attendant console 35 NIGHT SERVICE To put the console and the system into night service Press NIGHT The NIGHT indicator flashes During Night service the attendant console does not receive incoming calls and the queues are not active To return the console to day service Press NIGHT again The NIGHT indicator goes off 36 Avanti Attendant console BUSY VERIFICATION You can verify the current state of any outside line Dial the number of an outside line If the line is available you seize the outside line and hear outside dial tone Otherwise busy tone is heard The extension using the outside line and the outside line status e g RING BUSY HOLD etc is shown on the console display Avanti Attendant console 37 CLEARING AN ALARM DISPLAY When a fault is detected in system operation an alarm message is sent to the display of the attendant console The System Administrator should be advised of any alarm indication When the alarm message is no longer needed you may clear the alarm from the display Press CLEAR ALARM 38 Avanti Attendant console CLASS OF SERVICE COS REASSIGNMENT You may change the Day and
9. is busy when you attempt to transfer a call You can complete the transfer so that the call camps on the busy extension e Press RELEASE When the busy extension hangs up the camped on call rings Avanti Attendant console 13 If the called party does not answer you can return to the call e Press the softkey with the appropriate outside line num ber e g SPLT 805 If the called party does not wish to receive the call you can transfer the call to someone else 1 Press DROP 2 Dial the new extension number To make a confirmed transfer After answering the call 1 Dial the requested extension When the extension answers 2 Press JOIN You hear a short beep indicating a conference has been initiated Once you have confirmed that the two parties are con nected 3 Press RELEASE You exit the conference SERIAL TRANSFER A serial transfer enables you to serve an external caller who asks to speak to several persons in turn After answering the call 1 Press SERIAL 2 Dial the first requested extension 3 Press RELEASE When this conversation is finished i e when the called extension hangs up the call enters the attendant s Pri vate Recall queue To return to the outside call 4 Press PRIVATE RCL 14 Avanti Attendant console NOTE You may have to answer other calls in the private Recall queue before being connected to the serial transfer call To make further serial trans
10. the system 1 Establish a three way conference with the two outside parties see previous feature Conference calls 2 Notify the parties that whenever the periodic tone is heard one of them must press a dialpad digit in order to continue the conversation Then 3 Press FEATURE 4 Dial the TRUNK PATCH access code 8 7 NOTE If no digit is pressed after the tone is heard the call is disconnected after a defined timeout To return to the patch call 1 Press PICK UP 2 Dial the number of one of the outside lines taking part in the patch You are rejoined in a three way conference call To rejoin a recalling patch call When you hear the recall ring Press PRIVATE RCL NOTE You may have to answer more than one call from the Private Recall queue before retrieving the out side line patch call Avanti Attendant console 31 CANCEL CALL FORWARD TO THE ATTENDANT If other extensions have programmed the attendant exten sion number as their Call Forward destination you can cancel their Call Forward programming 1 Press CANCEL 2 Press FLW TO ME Then To cancel all Call Forward programming Press ALL or To cancel an individual extension s Call Forward programming Dial the extension number 32 Avanti Attendant console DAY ALERT During times of heavy call traffic you may direct incoming calls to ring at a day alert extension in addition to their ring ing at the attendant position
11. Avanti Attendant console 43 NOTE PAD You can save a number of up to 16 digits during a call 1 Press 2 Press SPEED DIAL 3 Dial an available speed dial bin code or press an avail able SPEED DIAL button 4 Enter up to 16 digits 5 Press v To dial the number saved dial the Speed Dial bin code or press the Speed Dial button you used to save the number see ABBREVIATED DIALING 44 Avanti Attendant console CALL COST DISPLAY If programmed as the system setting set the attendant can view the current cost or message units depending on programming for a call in progress at another extension or for all toll calls currently in progress in the system 1 Dial the CALL ACCOUNT MONITOR code 2 Dial the password ECC code 3 Dial the Directory Number of the desired extension or for the current total of all calls in the system To display another extension press CANCEL and dial the desired Directory Number 4 Press 1 to quit Avanti Attendant console 45 FEATURE CODES Features can be activated by pressing the FEATURE but ton and then dialing a feature access code The default feature codes see next page reflect the fea ture initials using the letters on the dialpad buttons For example To access Barge In Press FEATURE followed by the dialpad buttons cor responding to the letters BI Barge In That is 2 FEATURE AD oli The feature codes in your system may have been cha
12. access a Phone Book list that you are not authorized to use e Ifyou try to save a name without entering a number for it e If you try to add a new name to your private list when you have no available speed dial bins or e If you try to access a list that has no names defined Caller ID If you receive a call made from a telephone number that appears in your Phone Book and if your system supports Caller ID the name programmed for that number in the Phone Book appears on your telephone display instead of the number 28 Avanti Attendant console CONFERENCE CALLS A total of eight parties any of which may be on outside lines can participate in a conference Once a conference is established you may leave the con ference to handle other calls or perform any other activity and later rejoin the conference You may also split the conference to consult privately with one party without the other conference parties hearing the conversation To establish a conference call 1 Call the first party If the first party is on an outside line e Press DIAL CONT to deactivate dial continuation 2 Call the next party This puts the first party on hold If the party is on an outside line Press DIAL CONT After the call is answered 3 Press JOIN to complete the three way conference 4 Repeat steps 2 and 3 to add up to five more parties to the conference While in a conference the display shows SPLT the line and the names o
13. console depends on the size and special requirements of your system ATTENDANT CONSOLES ATC AND ATTENDANT POSITIONS ATP Your DIGITAL telephone system can be served by more than one attendant Each attendant operates a telephone unit called an Attendant console ATC The Attendant console may be configured as the only attendant serving the extensions outside lines and call queues assigned to it Alternatively two or more attendants may work in parallel in a logical Attendant Position ATP All the Attendant con soles in the ATP serve the same extensions outside lines and queues ATTENDANT CONSOLE BUTTONS The Attendant console is provided with sixteen softkeys a four direction cursor movement key and ENTER button and an array of fixed and programmable buttons see Fig ure 1 above NOTE In this guide all fixed buttons appear in bold type within brackets e g ANSWER All softkeys appear in bold and italicized type within braces e g SERIAL User programmable button names appear in capital letters e g SPEED DIAL Avanti Attendant console 1 Most of the telephone buttons have dual color light indica tors The color and flash rate of the indicators show the sta tus of the programmed line feature or extension In general red indicates non availability for example a busy line green indicates that you are using the feature or line or that it is available to you Softkeys Softkeys have several functio
14. fers repeat steps 1 through 4 above To transfer a call by page After answering the call 1 Press FEATURE and dial the PAGE zone access code or Press the PAGE zone button 2 Announce the call and the line on which it is ringing 3 Press RELEASE To transfer internal calls After answering the call 1 Dial the requested extension 2 Press RELEASE Avanti Attendant console 15 INTERNAL CALLS To place a non ringing call e Dial the extension number or Press the extension button To place a ringing call 1 Press TONE 2 Dial the extension number If the extension you called is busy When you dial an extension and hear busy tone you can activate the Callback feature 1 Press CALL BACK When the extension becomes available if the private Recall Queue is empty you hear call back ringing and CALL BACK appears in the display 2 Answer the call You hear the called extension ringing To cancel callback Press CNCL CBACK BARGE INTO A CONVERSATION Depending on system programming you may be able to break into another conversation When you dial an extension and hear busy tone Press BARGE IN A warning tone is heard by all parties depending on system programming 16 Avanti Attendant console PAGE CALL To initiate a page 1 Press the PAGE zone button or Press FEATURE and dial the PAGE zone access code You hear a tone burst Then 2 Make your announcement 3 Press RELEASE
15. he appropriate icon and pressing ENTER The following list explains the meanings of the icons and when and where they appear on the display Icon Meaning Ring o In use L Hold A Alarm Recall Trunk queue Y Program Avanti Attendant console When you see it Your set is ringing for an external call Appears on the right side of the display next to the name or number of the outside line The line is in use Appears on the right side of the display next to the name or number of the outside line The call is on hold Appears on the right side of the display next to the name or number of the line on hold The alarm is set to ring on your set Appears on the second line Your set is ringing for a call that you left on hold or for a previously busy outside line that you requested Appears on the right side of the display next to the name or number of the line or extension Appears on the bottom line Press to program Phone Book speed dial ECC code or time alarm Icon Meaning hal Exit D Message x Drop Cancel Save ald Call forward cancel Next page Time Il Pause When you see it Appears on the bottom line When engaged in a conference call press to exit the conference When in programming mode press to exit Appears on the bottom line Press to send a message reply to a message or cancel messages Appears on the bottom line when you cancel call forward A
16. in The MUTE RING indicator goes out 8 Avanti Attendant console DISTINCTIVE RINGING You can program telephone sets located close to each other with distinctive rings to enable you to identify which telephone is ringing Nine different rings are available To change the ring for your telephone console 1 Press and simultaneously 2 Press one of the dialpad buttons 1 9 When you hear the ring that you want 3 Press Save 4 Lift and replace the handset Your telephone set re initializes and all telephone rings internal external recall etc sound with the distinctive ring selected Avanti Attendant console 9 ANSWERING CALLS When your telephone rings the display may show the fol lowing for internal calls the calling extension s name and num ber for outside calls the ringing line or calling party s name or number NOTE Telrad s DIGITAL systems support Caller Name and Caller Identification on the Avanti telephone display Main call queue Internal and external calls enter the Main Call queue The number of calls waiting in the attendant queue is indi cated in the top line of the display e g CW23 where CW stands for Calls Waiting and 23 is the number of calls To answer the first call waiting in the Main Call queue e Press ANSWER Subqueues Depending on the type of call and system programming calls may also enter subqueues The subqueues include Recall queue contain
17. key to the right of the message you wish to delete To cancel all messages You may erase all messages sent throughout the system 1 Press CANCEL 2 Press h 3 Press ALL Avanti Attendant console 23 ABBREVIATED DIALING PROGRAMMING SPEED DIAL You may program SPEED DIAL buttons or SPEED DIAL bin codes to enable you to dial outside numbers quickly NOTE Pauses may be entered where needed in a speed dial sequence by pressing the pause icon Il To program a speed dial bin code or button 1 Press 2 Do one of the following Press SPEED DIAL and dial a speed dial bin code three digits e g 003 See your System Administrator for a list of code numbers or Press the SPEED DIAL button to be programmed The number previously entered is displayed 3 Dial an outside line access code followed by the num ber you want to store 4 Press v MEMORY BUTTONS Memory buttons are used for one press dialing of exten sions and feature access codes6 To program a MEMORY button 1 Press 2 Press the MEMORY button to be programmed The number previously programmed is displayed 3 Dial the desired extension number or feature access code up to four digits not including the FEATURE code See the Feature codes table at the end of this guide 4 Press v 24 Avanti Attendant console PHONE BOOK You can use the Phone Book feature to dial a number from your private Phone Book list which you program or from
18. ne 17 OUTSIDE CALLS ES cor Sates ates ten nace den A 18 ABBREVIATED OUTSIDE DIALING een 18 WAITING FOR AN AVAILABLE OUTSIDE LINE mu 19 FLASH DISCONNECT cernes 19 FLASH SIGNAL nf ria 19 SWITCHING TO TONE DIAL essence adorar mens 19 ACCOUNT CODES 255s ules ics ent aba 20 LA AN no S 21 MESSAGES unie 22 SENDING MESSAGES 22 RECEIVING MESSAGES uiunuenuunns 23 DELETING MESSAGES eee 23 ABBREVIATED DIALING PROGRAMMING 24 SPEED DIAL dau an ca tase git i ur een id 24 MEMORY BUTTONS aliena cule toate it castes 24 PHONE BOO Kei sat te A A at ue 25 CONFERENCE CALLS mens 29 CONNECTING TWO LINES een 31 CANCEL CALL FORWARD TO THE ATTENDANT 32 DAY PR Blt ect Ghee ae ii te fie 33 OVERFLOW A cet rina 34 SHUTTING DOWN THE CONSOLE 35 NIGHT SERVICE Sse iii At eat i LT ane 36 BUSY VERIFICATION auf tnt durite es 37 CLEARING AN ALARM DISPLAY nn 38 DSS UNIT nale LL 40 DOOR UNI ca tir tcp ii 41 SETTING THE SYSTEM CLOCK 42 ALARM Ss trata resalta 43 NOTE PAD ivonne leia 44 CALE GOSF DISPLAY cionci aaa 45 FEATURE CODES cuicos ieii a i eee dan dent 46 M RING P BUSY NIGHT D ALERT O Ada e NY P RECALL t _ _ a Se KK RECALL OX A HOLD ANSWER RELEASE Figure 1 Avanti Attendant Console faceplate ABOUT YOUR AVANTI ATTENDANT The Attendant console is a versatile unit which can be pro grammed in many different configurations The configura tion of your particular
19. nged If so enter the updated feature access codes in the Access method column of the Feature codes table 46 Avanti Attendant console Feature codes Feature name Abbreviation Access method ACCOUNT CODE AT FEATURE 2 8 ACD LOGIN 1 ACD LOGOUT 1 ALL GROUP 1 ATTENDANT 0 BACKGROUND MUSIC 1 BM FEATURE 2 6 BACKGROUND MUSIC 2 4 1 3 BARGE IN Bl FEATURE 2 4 CALL ACCOUNT MONITOR 1 CALLBACK QUEUE CB FEATURE 2 2 CALL FORWARD ALWAYS FL FEATURE 3 5 CALL FORWARD BUSY FB FEATURE 3 2 CALL FORWARD NO ANSWER FN FEATURE 3 6 CANCEL CLIR 1 2 CONFERENCE LOOP 1 10 1 DIRECTORY 1 THROUGH 9 1 DIRECTORY 10 HELP 1 DROP from conference 1 END OF DIALING SEND E FEATURE EXECUTIVE CREDIT CODE EX FEATURE 3 9 FEATURE 7 FLASH SIGNAL 1 FS FEATURE 3 7 FLIP FLOP FF FEATURE 3 3 GROUP PICKUP 1 INTRUSION 6 LAST HOLD LH FEATURE 5 4 LEAST COST ROUTING 1 LOCK 1 1 Access method not assigned by default 2 Only available on ISDN PRI calls 3 In the DIGITAL 400 up to eight in the DIGITAL 1000 up to 24 Not all of the above features are available on every type of telephone set Avanti Attendant console 47 Feature codes
20. ns which change during the course of call handling A softkey s function at any particu lar moment is indicated on the console display To operate a displayed function press the softkey adjacent to it or beneath it The softkeys perform the same function as equivalent fixed buttons The six softkeys to the left of the display panel are used to activate features menu softkeys The six softkeys to the right of the display panel are used for Private Hold You can also use the four direction cursor movement key to select the desired function and then press ENTER Icons When you move the cursor to an icon using the four direc tion cursor movement key an explanation of that icon s function briefly appears on the display Icons indicating the status of your set appear on the sec ond line of the screen and are for display only Icons indicating the status of a specific call appear on the right hand side of the display next to the name or number of the trunk or extension They are activated by pressing the appropriate softkey on the right hand side of the dis play 2 Avanti Attendant console Icons for use in activating or programming features appear on the left hand side and on the bottom line of the display and are activated by pressing the left hand softkeys the bottom right hand softkey or the four softkeys across the bottom of the display or by using the four direction cursor movement key to place the cursor on t
21. nsole 11 HOLD Private hold If you want a call to remain on hold at your console only e Press an available Private Hold softkey on the right side of the display panel The line number and status e g 8880 appear in the display To pick up a call from Private Hold e Press the Private Hold softkey again Manual hold Calls may be placed on hold manually by pressing HOLD A call placed on hold enters the Hold queue from which it can be retrieved by any attendant console in the attendant position To pick up a call on hold Press ANSWER HOLD Automatic hold Incoming calls are placed automatically on hold when you e Dial any digit Press TONE e Press a SPEED DIAL PAGE or LCR button e Press a MEMORY button programmed with an exten sion number 12 Avanti Attendant console TRANSFERRING CALLS To transfer an incoming call After answering the call 1 Dial the requested extension or Press the extension button The call is placed automatically on hold 2 Inform the answering party that a call is waiting To complete the transfer do one of the following e Press RELEASE You are returned to idle state or Press ANSWER You are connected to the next call in the queue To transfer a call which you initiated When the called party answers 1 Press DIAL CONT to deactivate dial continuation 2 Proceed as for an incoming call transfer see above To camp on If the requested extension
22. one of the ten Phone Book lists your System Administrator may have programmed The Phone Book entries are stored in speed dial bins in alphabetical order When you program a Phone Book entry it is stored in an available speed dial bin and has a name associated with it If you change the number stored in that speed dial bin by pressing SPEED DIAL and the number of that speed dial bin you also change the number for the Phone Book entry You can use the Phone Book feature to dial a number only when your telephone set is in idle state You can make entries into the Phone Book when the telephone is idle or during a conversation by programming a speed dial bin with the number and name General key functions Use the LO HI button to scroll through the menu of lists and through the entries in the Phone Book lists Press 1 to exit from the Phone Book feature Press HOLD to save your programming and remain in the Phone Book feature Press SAVE amp EXIT to save your programming and exit from the Phone Book feature Press DELETE SYM to delete the last character s you entered To dial a number from the Phone Book from idle state only 1 Press IH when the telephone is idle 2 Press PRIVATE or the softkey to the left of the system Avanti Attendant console 25 Phone Book list you want to access 3 Press fSHOW LIST 4 Use the LO HI button to scroll through the list or use the dial pad to enter appropriate cha
23. ppears on the bottom line when you want to save the current programming procedure Appears on the bottom line after pressing CANCEL Press to cancel call forwarding When programming any feature that uses more than one page of your display Message Phone Book press to scroll to the next page Appears on the bottom line after pressing Press to program the time alarm Appears on the bottom line Pressing this button while dial ing on an external line inserts a pause in a dialing sequence If you have IMaGEN you may also see other icons on your display See the ImaGEN user guide for an explanation of how to use these icons Avanti Attendant console Fixed feature buttons A fixed button is marked or labeled by a sticker with its permanent function on the console faceplate for example FLASH NIGHT RELEASE User programmable buttons Some of the buttons on your console may be user pro grammable MEMORY or SPEED DIAL buttons You may program these to access extensions features or outside numbers NOTE Whenever you have to dial a feature access code outside line number or extension you may press a button programmed with the relevant code instead Avanti Attendant console 5 ATTENDANT CONSOLE DISPLAY The console has a large display which enables you to fol low the status of calls in progress The first line of the display provides general system infor mation such as the time and date and
24. r for single touch access to the system exten sions 40 Avanti Attendant console DOOR UNIT If your system is equipped with a door unit and your con sole has been programmed accordingly you can control the entry of visitors into premises When someone presses the doorbell a call waiting ring sounds at your console To speak to the visitor 1 Press ANSWER or the flashing DOOR button 2 Speaktothe visitor To open the door e Press To end your conversation Press RELEASE or DROP Avanti Attendant console 41 SETTING THE SYSTEM CLOCK lf your console has been defined as the time setting set 1 2 3 4 42 Press Press O Dial the correct time using HHMM in 24 hour format e g 1530 for 3 30 pm Dial the correct date using DDMMYY format e g 030199 for March 1 1999 Press y Avanti Attendant console ALARM You may program the Attendant console to sound an alarm at any desired time To set the alarm time 1 Press 2 Press The current programmed alarm time is displayed Use the dialpad to enter the desired alarm time using 24 hour format e g 1530 for 3 30 pm 3 Press v The alarm icon amp appears on the second line of the dis play NOTE Once an alarm has rung the alarm setting is can celed To stop the alarm ring e Press ANSWER To cancel the alarm setting Before the alarm rings 1 Press CANCEL 2 Press TIME ALARM
25. r numbers of the parties to the confer ence When there are more than four other parties use 4 and to display the various SPLT buttons Avanti Attendant console 29 To remove an outside line party from the conference 1 Press the SPLT softkey of the outside line you want to remove from the conference 2 Press DROP To consult with a particular conference member e Press the softkey of the required party SPLT XXXX where XXXX indicates the name or number of the party To return to the conference call e Press JOIN You are connected with all the conference members To exit a conference call temporarily e Press any digit on the dialpad At least one of the parties to the conference must be inter nal for the conference to continue If not the parties are placed on hold You must return to the conference within a previously defined time Otherwise the parties are disconnected Once you have exited the conference call temporarily you must disconnect subsequent calls using the DROP but ton To return to a conference call which you exited temporarily Press CONF RET To exit a conference call permanently e Press CONF EXIT To cancel a conference call While connected to the conference call Press DROP All parties to the conference are disconnected 30 Avanti Attendant console CONNECTING TWO LINES You may connect two outside lines to enable a private con versation between two parties outside
26. racters until the name appears on the display 5 Press the softkey on the right side of the appropriate name under lt DIAL gt The Phone Book feature automatically dials the number If you want to see details of the entry before dialing the number press the softkey on the right side of the appropri ate name under lt DETAILS gt The display shows the name for the entry the number of the speed dial bin where the entry is stored and the telephone number for the entry You can then press DIAL to dial the number UPDATE to change the name or number for the entry or REMOVE to remove the entry from the Phone Book To program your private Phone Book list For each entry in your private Phone Book list you enter both a name and a telephone number 1 Press IH when the telephone is idle 2 Press PRIVATE 3 Press ADD NEW 4 Enterthe characters in the name up to 16 by using the dialpad The table at the end of this section shows the dialpad equivalents of each character Press NUMBER Enter up to 16 digits for the telephone number Press HOLD to save and continue programming numbers or skip to next step The previous display returns so that you may make the next entry in the next available speed dial bin 8 Press SAVE amp EXIT when you have finished program ming all the entries for the list NO 26 Avanti Attendant console To delete an entry from your private Phone Book 1 Access the en
27. s transferred calls unanswered by other extensions or placed on hold for longer than a preset time Press RCL to retrieve from this queue Private Recall queue contains calls due to recall at your console only Press PRIVATE RCL to retrieve from this queue 10 Avanti Attendant console e Hold queue contains incoming calls placed on hold by any of the attendants in your group To retrieve from this queue press ANSWER HOLD e Incoming Call Identifier ICI queues if defined con tains calls from specific lines or extensions and allows you to give them preference over other incoming calls waiting in queue Press a designated ICI button to retrieve from this queue Dial Attendant queue if defined contains calls from extensions that dialed 0 Press the designated Dial Attendant button to retrieve from this queue e interposition queue if defined contains calls from extensions that dialed your extension number Press the designated Interposition button to retrieve from this queue Depending on system programming each subqueue may be provided with a dedicated button When a call exists in the queue the button s green light indicator flashes To answer the first call waiting in a particular subqueue Press the appropriate queue button By pressing the queue button of your choice the DIGITAL system enables you to answer calls selectively and to give priority to a chosen call queue Avanti Attendant co
28. ss Pressing RELEASE terminates a call in progress or completes the transfer of an outside line Afterwards the console is returned to an inactive state The answer button Pressing ANSWER completes the transfer of the current call and connects you to the next call in the Main Call queue Avanti Attendant console 7 Dialing on the console If you are connected to an outside line and DIAL CONT indicator is on any digits you press are dialed on the out side line If the DIAL CONT indicator is off any digits you press are considered the beginning of a transfer process When dialing internally or when dialing a system feature the DIAL CONT indicator should be off You need to use DIAL CONT when dialing to Voice Store amp Forward machines SPRINT MCI lines etc SETTING VOLUME AND DISPLAY CONTRAST To adjust the handset volume During a conversation e Press LO HI to change the volume To adjust the volume of tones While connected to the tone e Press LO HI to change the volume To adjust the display contrast While the console is in idle state e Press LO HI to change the display contrast MUTE RING The arrival of a new call is announced by a ring burst Also a call waiting tone is sounded at preset intervals when calls are waiting in queues You may disable these tones To disable ringing e Press MUTE RING The MUTE RING indicator lights To enable ringing Press MUTE RING aga
29. the display 2 Press PRIVATE RCL 3 Listen for outside dial tone and dial the desired number To cancel trunk queue Press CNCL TKQUE FLASH DISCONNECT When connected to an outside line you may disconnect the call or cancel the dialing without losing the outside line Press FLASH You may now dial any outside number FLASH SIGNAL If your system is connected to a private switch or to CENTREX you may obtain special services on lines defined accordingly To obtain special services via a line defined as behind an exchange Press FLASH SIG while connected to the line SWITCHING TO TONE DIALING e Press TONE DIAL The dialing method is changed to DTMF Avanti Attendant console 19 ACCOUNT CODES Account codes are assigned to extension users and cli ents to record telephone call duration and costs The account codes entered are printed out on the Station Message Detail Recording printer Account codes may be entered before seizing an outside line or during an outside call after the elapsed call time appears in the display Account code entry may be voluntary prompted or forced Prompted account code You hear a periodic tone during outside conversations as a reminder to enter an account code Forced account code You must enter an account code in order to seize an out side line Account code entry Before seizing an outside line or after the elapsed call time appears 1 Press ACCOUNT
30. the number of calls waiting It also displays the name or number of the exten sion or outside line of the current call The second line of the display provides information on the status of the attendant and the specific call being handled It also displays the elapsed time and caller identification information of the current call The middle five lines of display are divided into two sec tors The softkeys on the left side indicate current available functions such as CANCEL The softkeys on the right side of the display indicate the status and line number of calls placed on Private Hold by you the attendant The bottom line of the display displays icons for program ming features such as O Time 6 Avanti Attendant console PRINCIPLES OF OPERATION The attendant is never busy All calls reaching the attendant get a ring tone Offhook state The console is always offhook Lifting or replacing the handset makes no difference to the console s state Executive suite attendant If your console is programmed for the Executive suite application you handle calls for a number of organizations Your display assists you by indicating for which organiza tion the arriving call is intended Headset handset operation The console may be operated with either a headset or a handset Disconnecting a call Pressing DROP disconnects the console from the current process and returns the console to the previous stage of the proce
31. try you want to delete 2 Press the softkey to the left of the entry under lt DETAILS gt 3 Press REMOVE To revise an entry in your private Phone Book 1 Access the entry you want to revise 2 Press the softkey to the left of the entry under lt DETAILS gt 3 Press UPDATE 4 Enter the correct characters for the name 5 Press SAVE amp EXIT or NUMBER if you want to change the number 6 Enter the correct number 7 Press SAVE amp EXIT Phone Book dialing equivalents for the following character press the dialpad dialpad button the following number of times rapidly Avanti Attendant console 27 As shown in the above table you press the dialpad button once for the first letter appearing on it twice for the second letter appearing on it and three times for the third letter appearing on it With each press of the button the corresponding character appears on the display If you want to enter two characters from the same button on the dialpad for example D followed by E wait two sec onds between entering characters until you see the cursor at the next position or press the NEXT button to indi cate you have finished programming that character Enter Z by pressing 9 four times Enter Q by pressing 7 two times Enter an underline by pressing 1 twice Enter a slash by pressing 1 four times Warning signal You hear a three beep warning tone e If you try to
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