Operators Manual. Multilog.
Contents
1. Buffer output port DTE Configure MultiLog through this port Connect the external cable for normal use BS6301 input port to the buffer DTE Connect this port to the PBX Battery Disconnect button To power the unit off for storage or transport press this button once mains power supply has been removed Issue B 05 10 00 RS232 port pin outs PABX port This port is the input to the buffer It is set as a DTE by the internal links JP4 being set side to side Note that 12V is presented on pin 25 Pin Signal Direction 1 Safety ground 2 Rx data Out of unit 3 Tx data In to unit 4 CTS Out of unit 5 RTS In to unit 7 Signal ground 25 12V Out of unit Note Auxiliary input ports if present are also linked as DTE There are no DTE DCE configuration links for these ports Buffer output Port The buffer can be configured through this port using star commands described later but it is normally linked to the Modem input by a ribbon cable This port is set as a DTE by the internal links JP7 being set side to side This allows it to be connected to the Modem using a ribbon cable wired straight through on the back panel Pin _Signal Direction 1 Safety ground 2 Tx data Out of unit 3 Rx data Into unit 4 RTS Out of unit 5 CTS Into unit 7 Signal ground 8 DCD Into unit 20 DTR Out of unit 25 12V Out of unit Modem V24 port This port is the input to the modem It may be con2. 14
3. C Connect to port ports 2 through 5 only This feature allows the user to establish a full duplex link to a specified port To make a connection enter C The unit will prompt connect to port and is asking for a new port number Enter a port number in the range 2 to 5 This will provide a direct 10 Issue B 05 10 00 duplex connection between the connected terminal and the port number selected To escape from this connection enter a Enter H again to make more changes D Download new operating firmware This function can be used to issue updates or revisions of operating firmware to units on site without requiring an engineering visit The protocol used is secure and ensures that the unit being modified is unlikely to be left in an insecure or unknown state PC software to send new firmware to the unit is available on request First the units prompts for a password which is set to a factory default of TEST Having received the correct password the unit now waits for new firmware in the form of a sequence of Intel format hex records Each record is checked and either ACKed or NAKed by the internal firmware This process continues until all records are received The unit then checksums the whole of the new firmware and sends a message confirming a good download and the new 16 bit checksum which can be verified against the value issued with the new firmware or sends a download failed message The unit then prompts
4. save the new value When the amount of data in port 1 s data buffer reaches this level a pre stored telephone number will be dialled by the modem This number can be changed by configuration through the modem port described later e Start up mode set the modem port start up state Press ENTER when START UP MODE is displayed and the current setting will be shown MODE _OFFLINE Use the up and down arrow keys toggle the state from Off line to On line In Off line mode the modem port assumes it is in Xoff state on start up so data arriving into port 1 is stored in the data logging buffer and is not sent to the modem To retrieve the data from the buffer the modem port DCD and CTS signals must be in the true state i e a call must be made to the modem and an Xon must be sent Normally the host system will send an Xoff once all data is received However as a safeguard if DCD drops before the Xoff is received by the unit it will put itself back into the Xoffed state In On line mode the modem port assumes it is in the Xon state on start up To retrieve the data from the buffer the modem port DCD and CTS signals must be true but an Xon is not necessary Issue B 05 10 00 Setting up the unit through the modem port The unit allows set up of all the parameters described above and some others by connecting a terminal or emulator via a modem if required to port 0 The connected terminal or emulator will display a menu screen
5. unit using either the membrane keypad and LCD or by dialling into the modem port Choose whichever is most appropriate Configuring the unit using the front panel This is a convenient way to set up a unit because no other equipment is required The problem with interactive terminal set up procedures is that they require a terminal This may not be available when you are installing on site If at any time you wish to exit from the configure mode without making any changes press ESC In general pressing ENTER will select or confirm the current selection pressing ESC will move one stage back through the selection process without altering anything Entering Configure mode To enter configure mode press either lt or gt These buttons move you through five windows described e Set Ports I 5 viewing and changing port configurations Press the key and then press ENTER You will see PL Xon 9600 8 N 1 CON O Use the and keys to tab from setting to setting and use and v keys to select different values Initially displayed are the settings of port 1 the data buffer input port which of course is set to output to the modem port To see a different port use the up and down keys The values available and their meanings are explained over Setting Values Meaning Default P port 1 to5 Port number whose values are displayed 1 Flow control Xon Xon Xoff flow control Xon CTS Flow controlled by hardware control sign
6. 600 N 8 1 X 3 Input 3 9600 N 8 1 X 4 Input 4 9600 N 8 1 X 5 Input 5 9600 N 8 1 X Unit name Multilog Stored Number NNNNNNNN Start up mode OFF LINE ACD OFF Btex OFF Strip nulls OFF Modem reset string ATZ Threshold level DISABLE Output delay 0 13 Issue B 05 10 00 Setting a modem in answer mode for use with the buffer The modem must be Hayes compatible and set for auto answer mode reliable communications and certain other requirements The list below shows typical settings which may vary from modem to modem but provides a guide Connect a terminal set for 9600 baud 8 data no parity and 1 stop bit to the modem port and enter the commands under the internal column note that the terminal speed determines the line speed with these settings Setting Meaning ATZ Restore factory defaults AT amp C1 DCD led and pin follows carrier AT amp DO Ignore DTR AT amp IO amp H1 Use CTS flow control AT amp N6 Constant speed interface at 9600 baud ATQ1 Quiet mode ATSO 1 Auto answer after 1 ring AT amp M4 Set error correction AT amp K1 Auto compression AT amp W Save all settings Warning Multilog has the internal battery permanently connected If mains power is removed the unit will continue to run on battery power Power down by pressing the battery disconnect button on the back panel The unit will otherwise remain powered until the low battery trip circuit automatically turns the unit off Mutek Ltd
7. Issue B 05 10 00 Operators Manual Multilog Contents e Introduction e Rear panel connectors RS232 pin outs e Buffer memory size e Battery disconnect button e Front panel leds e Opening a unit e The Barriers BS6301 compliance e Principal features and specification e Configuration through the front panel e Configuration through the modem port e Setting associated modem e Battery disconnection warning P iso9001 Y 5c lt 8 Mutek Transcom Ltd Farleigh House Frome Road Bradford on Avon Wiltshire BA15 1LE Tel 44 0 1225 866501 Fax 44 0 1225 865083 Email sales mutek co uk Web www mutek co uk Issue B 05 10 00 Introduction The Multilog intelligent call logging buffer is designed to provide a secure and complete PABX call record buffer incorporating a V24 barrier meeting the requirements of BS6301 a call record buffer and a V90 modem to deliver call records across the telephone network The buffer unit is provided with a no break power supply to allow the unit to continue to collect call records without data loss in the event of mains failure for up to 4 hours It also provides remote management features to avoid the need for a site visits Block diagram V24 Barrier Rear Panel connections This port is connected to Modem cable to 240VAC IEC the modem input telephone network mains power Configure the modem socket through this port
8. al Speed 150 19k2 User port baud rate 19k2 Data bits 7 and 8 Number of data bits per byte 8 Parity N O E None Odd or Even parity N Stop bits 1 and 2 Number of stop bits appended after parity bit 1 Connection Oto5 Which port the displayed port will output to n a To leave the configure mode and save settings press ENTER to leave without saving press ESC Notes e All user ports are asynchronous Synchronous protocols are not supported Issue B 05 10 00 e Input ports generate flow control to stop and start the data coming from sending equipment Output ports respond to flow control signals coming from receiving equipment e If using CTS flow control please refer to the diagram of port links to find out which pin is attempting to stop and start the sending device e Set modem port set the modem port configuration port 0 Press the key twice and then press ENTER You will see a window as shown Modem Port 9600 8 N 1 Setting Values Meaning Default Speed 150 19K2 Modem port baud rate 19K2 Data bits 7 and 8 Number of data bits per byte 8 Parity N O E None Odd or Even parity N Stop bits 1 and 2 Number of stop bits appended after parity bit 1 To leave the configure mode and save settings press ENTER to leave without saving press ESC e Reset modem send the reset sequence to the modem port Press the key three times and then press ENTER A modem reset sequence stored in non volatile memory a
9. cter unit name often the name of the location where the unit is sited This is a useful confirmation that you are connected to the correct unit P Change the password The unit first prompts for the old password Once this is correctly entered a new password up to ten characters long may be entered R Reset the modem The character string entered in Set modem reset string is output to the modem port port 0 12 Issue B 05 10 00 S Set the modem reset string The unit prompts for a string of up to forty characters typically a series of Hayes AT commands which are sent to the modem port when the unit is powered up and may also be sent at any time by using the R command The factory default is ATZ T Threshold dialling optional Sets the buffer level required to cause the unit to dial the central station The units prompts for an Increase I or a Decrease D in the current threshold When the amount of data in port 1 s data buffer reaches this level a pre stored telephone number will be dialled by the modem The range is from disabled to 4096K with a maximum limited by the installed buffer memory available Press enter to save it Enter H again to make more changes W View configuration this command may be replaced by V The unit displays the unit configuration For example Port Is Outputs to Baud Parity Data Stop Flow 0 Modem 1 9600 N 8 1 X 1 Call Log 0 9600 N 8 1 X 2 Input 2 9
10. e but an Xon is not necessary Choose N or F or escape Press enter to save the setting Enter H again to make more changes H Help screen displays a list of the commands 11 Issue B 05 10 00 Use this command at any time to see the remote configuration menu K Strip all nulls optional this function causes all null characters ASCII 00 to be deleted from the data stream before being stored in the buffer Choose Y to enable this feature Choose N to disable it Press enter to save the setting Enter H again to make more changes M Modify port set up Allows the user to configure speeds parity etc for ports through 5 Initially a display shows the current configuration Port Is Outputs to Baud Parity Data Stop Flow 0 Modem 1 9600 N 8 1 X 1 Call Log 0 9600 N 8 1 X 2 Input 2 9600 N 8 1 X 3 Input 3 9600 N 8 1 X 4 Input 4 9600 N 8 1 X 5 Input 5 9600 N 8 1 X Enter port to be modified 1 5 ESC Exit Enter the port number you wish to change Note that the option to change the modem port is not allowed as it becomes difficult to maintain communications The unit then guides you through a series of sub menus which prompt for entry of baud rate parity data bits stop bits and flow control As soon as the last value is entered all the values are saved in non volatile memory Press ESC to exit without making any changes N Name the unit This allows the user to enter a local 20 chara
11. figured by connecting to this port see the Modem User Guide Any necssary modem configuration can be carried out through this port The modem V24 input port is usually connected to the buffer output by a ribbon cable on the back panel Issue B 05 10 00 Buffer memory size Buffer sizes of 256k to 32Mb are available At power on time a memory test checks the fitted memory Note the 16mb and 32mb units cannot be fitted with auxiliary input ports Battery disconnect Reset button This button has two functions when mains power is present it acts as a reset button When mains power is lost and the unit is running from the battery it disconnects the battery and the unit powers down Note to prevent damage to the battery a low battery voltage detector automatically disconnects the battery and powers down the unit if the unit runs without AC mains power for an extended period of time Front panel LEDs There are six LEDs showing through the window on the lower RHS of the membrane switch are assigned as shown soos Sey DCD CTS TXD RXD When AC mains power is present the 5V and mains present LEDs are on If the AC mains fails only the 5V led will be lit The status led operation follows the time honoured arrangement off no data flashing data present on data arriving and or data being transmitted The modem LEDs are wired directly from the modem port Opening a unit Unplug the mains and all D connec
12. n to be to astandard equal to or better than the requirements of BS6301 As all the barriers meet this standard the V24 port will comply with the requirements of BS6301 When the product is used as supplied the Rev 3 MultiLog unit V24 ports will comply with the requirements of BS6301 The product will cease to comply with BS6301 on the both V24 ports if an item that does not comply with BS6301 is connected to one of them Rear panel connectors Please note rear panel connections drawing It shows three D25F connectors labelled as e BS6301 port to PBX Input to buffer from PABX call logging output port e Buffer output to modem Output from buffer e Modem input Input to modem Normally linked to buffer output to modem with a short cable IEC mains inlet connector Modem output to PSTN Issue B 05 10 00 Principal features and specification Software features and options e Call logging data capture selectable for on line or polled operation e Set a threshold on quantity of call logging data to cause auto dial out e Capture alarms and auto dial out to alarm management centre e Connect to MMI ports without disturbing call log data capture or alarms e On the fly call record filtering including selective record discards dialled digit removal etc RS232 call logging input port e Speeds from 150 to 19K2 baud e Xon Xoff or RTS CTS flow control e 7 or 8 bit data odd even or no parity 1 or 2 stop bit
13. nd changeable by configuration through the modem port is sent to the modem port port 0 Typically this reset sequence is a series of Hayes AT commands although any sequence up to 64 characters can be stored e Restore factory defaults reset all reconfigurable variables to a known state Press until FACTORY DEFAULTS is displayed and then press ENTER All six ports are restored to their default settings of e 9600 baud 8 data bits No parity 1 stop bit and Xon Xoff flow control e Port 1 the buffer input defaults to output to port 0 the modem port e ports 2 3 4 and 5 point to themselves e ACD discard is disabled e Threshold dialling is disabled e Modem reset string is ATZ amp F e Set ACD discard optional enable disable discard of certain record types The unwanted ACD records output by certain types of PABX can be discarded by setting this feature to ON Press ENTER when SET ACD DISCARD is displayed and the current setting will be shown Use the up and down arrow keys to toggle it between ON and OFF and press ENTER to save the new value To leave without saving press ESC Issue B 05 10 00 e Set dial out level optional set the data buffer threshold at which auto dial is initiated Press ENTER when DIAL OUT LEVEL is displayed and the current setting will be shown BFR LEVEL DISBL_ Use the up and down arrow keys to increase the threshold from DISBL meaning feature disabled in 256K increments Press ENTER to
14. s e Data stored in battery backed memory of 1Mb to 32Mb e Presented as a DCE on D25F DTE link option Modem output port e Internal V90 modem whose RS232 port is brought out to the back panel on a D25 socket with female locking posts e Speeds to 19k2 baud In band and hardware flow control Up to 4 further RS232 ports e Use as MMI port Alarm capture port or to control other equipment s e Each has port has dynamically allocated buffer memory e Speeds from 150 to 19K2 baud Xon Xoff or RTS CTS flow control e 7 or 8 bit data odd even or no parity 1 or 2 stop bits Management e Front panel LCD and push buttons allows menu configuration of unit e Remote management by modem dial in allows secure monitoring and control of functions including download of new operating software No break Power supply e The unit has internal battery backup to allow operation during mains failure e Unpowered operation for 8 Hours Internal intelligent battery recharge Physical Power 240vAC 15 VA other voltages available Metal enclosure Size LxWxH 355mm x 260mm x 70mm 1 5U Weight 5Kg 0 C to 40 C ambient 5 95 humidity non condensing Rack mount table top and vertical stacking configurations available Issue B 05 10 00 Configuration All the user settings of the unit are saved in non volatile memory to ensure that the unit restores the correct configuration every time it is turned on The user may configure the
15. the user if to proceed with the reprogramming of the internal program storage chip WARNING once this step is confirmed it must be allowed to complete The progress of the reprogramming cycle is indicated with a series of full stops and once complete the unit restarts and runs the new firmware Check by typing V and see the new version number E Edit telephone number optional If threshold dialling is enabled and the threshold is reached this is the number that is dialled by sending ATDnnnnn to the modem port where nnnn is the number The units prompts for a number up to twenty characters in length Press return to save it after changes Enter H again to make more changes F Set start up mode Asks you to choose N Online F Offline ESC exit In Off line mode the modem port assumes it is in Xoff state on start up so data arriving into port 1 is stored in the data logging buffer and is not sent to the modem To retrieve the data from the buffer the modem port DCD and CTS signals must be in the true state i e a call must be made to the modem and an Xon must be sent Normally the host system will send an Xoff once all data is received However as a safeguard if DCD drops before the Xoff is received by the unit it will put itself back into the Xoffed state In On line mode the modem port assumes it is in the Xon state on start up To retrieve the data from the buffer the modem port DCD and CTS signals must be tru
16. tors Press the battery disconnect button to power down the unit Underneath the unit loosen the four M4 screws holding the rear plastic corners and remove them Remove the four M4 screws holding the front plastic corners Remove the two M4 screws in the middle of each long edge On the two sides of the unit remove the six M3 screws one at the front and two at the back on each side Turn the unit on its side and slide the top cover away from the bottom plate PCB assembly The rear panel remains connected to the PCB by the internal mains wiring Issue B 05 10 00 The Barriers There are 3 distinct barriers in the Rev 3 MultiLog unit e The connection to a telephone line has a barrier between the line and the low voltage area This barrier consists of a line transformer and optocouplers e The modem power supply has a barrier between the mains and the low voltage area This is the transformer in the plug top style PSU e The MultiLog board contains a barrier between the mains and the low voltage area This consists of the mains transformer and the PCB upon which it is mounted This barrier also includes the insulation creepage and clearance requirements that apply to the mains wiring inside the unit V24 Port BS6301 Compliance This is achieved in the following manner The V24 ports are connected to the low voltage area in the unit as a whole Barriers from this area to the mains and the telephone line are used and these are show
17. when you type H Caution Typing Ctrl Q in certain modes may unload the buffer The menu will contain some or all of the items shown here Command list A ACD record discard B BTEX record discard C Connect to port 2 to 5 D Download new operating firmware Tess Edit telephone number i ee Set Start up mode H This screen K Strip all nulls M Modify ports N Name this unit Piz Change password R Reset the modem S Set modem reset string T Threshold dialling W View configuration In general selecting a menu item will provide a set of choices or the opportunity to enable or disable a feature Follow the prompts to select the function or press escape to discard the changes Press H to return to the option menu A Set ACD discard optional This feature allows certain types of call record to be discarded according to a preloaded algorithm In this case it refers to ACD call records from exchanges Choose Y to enable this feature Choose N to disable the feature Press return to save the setting Enter H again to make more changes B Btex SLX 80 internal call discard optional This feature allows certain types of call record to be discarded according to a preloaded algorithm In this case it refers to BTex call records from exchanges Choose Y to enable this feature Choose N to disable the feature Press return to save the setting Enter H again to make more changes
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