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User Guide - Communications Solutions UK

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1. 2 IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions Connecting video devices by using a VGA cable To see the computer screen image on an external VGA monitor or projected for a presentation connect a monitor or projector to the computer s VGA port To connect a monitor or projector 1 Connect the VGA cable from the monitor or projector to the VGA port on the computer as IDI shown 2 Press f4 to alternate the screen image between 4 display states e PC Screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press f4 the display state changes EYNOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution 30 Chapter 4 Enjoying entertainment features Connecting video devices by using an HDMI cable EY NOTE To connect an HDMI device to your computer you need an HDMI cable sold separatel
2. HP Support Assistant provides the following tools and information about the battery e Battery test e Information about battery types specifications life cycles and capacity Conserving battery power Tips for conserving battery power and maximizing battery life e Lower the brightness on the display e Select the Power saver setting in Power Options e Remove a user replaceable battery from the computer if it will not be used or charged for more than 2 weeks e Turn off wireless devices when you are not using them e Disconnect unused external devices that are not plugged into an external power source such as an external hard drive connected to a USB port e Stop disable or remove any external media cards that you are not using e Before you leave your work initiate Sleep or shut down the computer Running on battery power 49 Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs e The battery light select models only indicates a low or critical battery level e The power meter icon on the Windows desktop shows a low or critical battery notification Ey NOTE For additional information about the power meter see Using the power meter and power settings on page 48 The computer takes the following actions for a critical battery level e If Hibernation is disabled and the computer is on or in the Sleep s
3. e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Initiating Sleep and Hibernation on page 46 To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications Top 13 Keys Ey NOTE Refer to the image that most closely matches your computer Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the spacebaror the esc key 3 PT Windows key Returns you to the Start screen from an open app or the ma Windows
4. 9 25 27 using 28 webcam light identifying 8 9 25 27 Windows File History 72 restoring files 72 system restore point 71 Windows key identifying 14 15 Windows passwords 64 Wireless Assistant software 19 wireless button 19 wireless certification label 18 wireless controls button 19 operating system 19 Wireless Assistant software 19 wireless display connecting 32 wireless light 11 12 19 wireless network WLAN connecting 22 corporate WLAN connection 22 equipment needed 21 functional range 22 public WLAN connection 22 security 21 using 20 wireless network securing 66 WLAN antennas identifying 8 9 WLAN device 18 20
5. Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks Some computer models may also have an integrated numeric keypad Using the TouchPad and gestures The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger movements You can customize the touch gestures by changing settings button configurations click speed and pointer options You can also view demonstrations of TouchPad gestures From the Start screen type control panel select Control Panel and then select Hardware and Sound Under Devices and Printers select right click Mouse 29 TIP Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an external mouse EYNOTE TouchPad gestures are not supported in all apps Using the TouchPad and gestures 33 Tapping To make an on screen selection use the tap function on the TouchPad e Pointto an item on the screen and then tap one finger on the TouchPad zone to make a selection Double tap an item to open it 34 Chapter5 Navigating the screen Scrolling Scrolling is useful for moving up down or sideways on a page or image e Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text e Zoom out by placing two fingers apart on the TouchPad zone
6. change settings e Gently swipe your finger from the right edge to reveal the charms Using the TouchPad and gestures 37 Left edge swipe The left edge swipe accesses your recently opened apps so that you can switch between them quickly e Gently swipe your finger from the left edge of the TouchPad Top edge swipe The top edge swipe displays app command options that allow you to customize apps AA IMPORTANT When an app is active the top edge gesture varies depending on the app e Gently swipe your finger from the top edge to reveal the app command options 38 Chapter 5 Navigating the screen Using touch screen gestures select models only A touch screen computer allows you to control items on the screen directly with your fingers 29 TIP On touch screen computers you can perform the gestures on the screen or on the TouchPad You can also perform on screen actions with the keyboard and mouse One finger slide The one finger slide is mostly used to pan or scroll through lists and pages but you can use it for other interactions too such as moving an object e To scroll across the screen lightly slide one finger across the screen in the direction you want to move EY NOTE When many apps are displayed on the Start screen you can slide your finger to move the screen left or right e To drag press and hold an object and then drag the object to move it Using touch screen gesture
7. downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to reguesta full refund of the computer please contact your local point of sale the seller Safety warning notice NWARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents OD started MODE ER GE Ge Ge EE ee Ee E ED SE GE Ge EE ee EE 1 Visit the HP Apps Store ees ees ese se eke ee ee ee ee ee ee ee ee ee Re AA AA ee ee ee ee ee ee GR AR AA Gee ee ee ee
8. jack 7 26 28 B backing up software and information 67 backups 71 battery discharging 49 disposing 50 low battery levels 50 replacing 51 storing 50 battery bay identifying 16 battery information finding 49 battery lock and unlock latch identifying 16 battery power 48 battery release latch 16 battery temperature 50 BIOS determining version 68 downloading an update 69 updating 68 Bluetooth device 19 23 Bluetooth label 18 boot order changing HP Recovery Manager 74 bottom 18 buttons left TouchPad 10 power 13 right TouchPad 10 c caps lock light identifying 11 12 caring for your computer 60 cleaning your computer 60 components bottom 16 display 8 front side 4 left side 6 right side 5 top 10 computer traveling 50 connecting to a WLAN 22 connector power 6 corporate WLAN connection 22 critical battery level 50 critical security updates installing 66 D deleted files restoring 72 Disk Cleanup software 56 Disk Defragmenter software 55 E edge swipe gestures 42 edge swipe gestures top edge swipe 43 electrostatic discharge 77 esc key identifying 14 15 external AC power using 51 external monitor port 30 external monitor port identifying 6 26 28 F fingerprint reader using 64 fingerprints registering 65 firewall software 66 fn key identifying 14 15 44 Fun things todo 1 G graphics AMD Dual Graphics 53 Hybrid Graphics 53 H hard drive light 5 HDMI configuring audio 31
9. Ge EE tian ee EE RR GE ee Se 42 Leitedge SWIpe uie Madan N ed ee ER Ee Ee ge ES ee veh easiest 42 Top edge swipe and bottom edge SWipe iss ek AR Re AR Re AR Re AA Re ee ee ee ee ee ee 43 Vi Using the keyboard and MOUSE iss se SEE N aaa hd sg DE ede EE Se ee be N ed de bed gee N N ge Ed de 43 USING tHE GER ER EE N E EE N 43 Using the action d ORE EE EE EE R 43 Using Windows shortcut Keys iese ke ee ee ee Re ee ee Re ee ee ee NNA ENARE 44 Using the Not OS RE N 44 Using the integrated numeric keypad cece ee Re AA ee ee ee ee ee ee ee ee ee 45 6 Managing de AE ER OE EE OR EE N 46 Initiating Sleep and Hibernation 0 cece inn ee renee ee ERATA ke ee ee ee ke ee Reana 46 Intel Rapid Start Technology Select models only ee RR ee RR ee ee 46 Manually initiating and exiting Sleep oo cee ee Ad ee Ge AA ee ee ee ee ee ee Re dee ee ee 47 Manually initiating and exiting Hibernation select models only ee ee 47 Setting password protection ON wakeup c ceceecceceeeeeeeeeeeeeeeeeseceeaaaaaaeaaecaeeeeeeeeeeeeeees 47 Using the power meter and power settings cece ee AR Re AA GR Re ee AR Re ee ee ee ee ee Re ee ee 48 Running On battery se AE EE EE 48 Factoryssealed battery reg egg egg g SEEK gee EE ed gee sen deed eek ge ga sk eg 48 Removing a user replaceable battery ee ee ee ee ee RA ee ee ee ke ee ee ee 48 Finding battery Information i s EE EER ese ER SLAE Ee De ea SEED Ee
10. Resource Contents Limited Warranty e Specific warranty information about this computer To access this guide 1 From the Start screen type support and then select the HP Support Assistant app 2 Select My computer and then select Warranty and services or Go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For countries regions where the warranty is not provided in printed format you may request a printed copy from http Awww hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html More HP resources 3 4 2 Getting to know your
11. Using HP SimplePass select models only ie ee ee ee ee RA ee ee ee Re ee ee ee 65 Registering fingerprints iis EER RR SS SS He GEK AR GE ER GE RANG Se ee Ge KAN Ee EE Ee 65 Using your registered fingerprint to log on to WINdOWS iii ee ee 65 Using Internet security software ooo ese ee ee ee AR Re ee AR Re ee de ee ee ee ee Re ee ee ee ke ee ee ee ee ee 65 Using antivirus SOWAT E iese EERS RA Gee N EER de Se N GRA REKE ER GRAS Gee OER RR Ke Ke KAR Se Fe Ak ee KS 65 Using firewall softwar si EE es peatiudeatisbictangarssiucaqesne ENAA AAAA 66 Installing software updates ee ee ke nee ee ee ke ee ee ee Re ee ee ek Re ee ee ee ke ee ee ee ke ee ee 66 Installing critical security updates occ eee ee eter ee Re ee ee Re ee ed ee Re ee ee ee ee ee ee 66 Installing HP and third party software updates ees ee eed de ee ee ed ee ee ke ee ee ee ee ee ee 66 Securing your wireless NetWork iese ese ee ee eee ee ee eee Re ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ke ee ee ee 66 Backing up your software applications and information ese ee AA Re ee AA ee Re ee ee ee ee ee ee 67 Using an optional security cable JOCK iese ee AR Re AR Re ee AA ee Re ee ee Re ee ee ee Re ee ee EER 67 9 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI iese esse ees ees ese ese ee ee ee ees se ee ee ee 68 Starting Setup Utility BIOS eise EER RSG e EER GE SR de RANG NE NN Gee EG DRR Ge Se EE GRA NEE KEER RR
12. and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 73 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise e Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support e Ifyou need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions e f you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Ma
13. by using certain keys and key combinations Using the action keys An action key performs an assigned function The icon on each of the f1 through f4 keys and the f6 through f12 keys illustrates the assigned function for that key To use an action key function press and hold the key Z CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Using the keyboard and mouse 43 The action key feature is enabled at the factory You can disable this feature in Setup Utility BIOS See Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI on page 68 for instructions on opening Setup Utility BIOS and then follow the instructions at the bottom of the screen After you have disabled the action key feature you can still perform each function by pressing the fn key in combination with the appropriate action key Icon Key 9 f1 Description Opens Help and Support which provides tutorials information about the Windows operating system and your computer answers to questions and updates to your computer Help and Support also provides automated troubleshooting tools and access to support i f2 i f3 Decreases the screen brightness incrementally as long as you hold down the key Increases the screen brightness incrementally as long as you hold down the key jo f4 Switches the screen image between display devices connected to the
14. ee ee ee ee Re AA ee ee ee 1 Best PpracttCeS ee EO RR EE OE OE EE N 1 Fun ngs tO dO RE EE ER EE EE OE EE 1 More HP TESOUIGES es ie see Ge Ee Ge EE AE eg ee cen ee KO ee ke Ge ee Ge Ge ee ee Ee De ee ie 2 2 GLUING to know Te el di ei Li EE 4 Finding your hardware and software information iese ese ee eee ee Re ee ee ee Re ee ee ee ee ee ee ee ee Re ee ee 4 WOcatinG Nad WANG AR EE AR 4 Locating So URE N EE N OR EE 4 Eer RE EE ER N EE EED 4 RION RE RE EE N N EE EE 5 Ee RE RE HO EA AE EES 6 Bo ER OR N EO MR RE N MO a 8 ER RE EE N EA 10 TOUCHP AG RE RE EO EE EE EE DK 10 Bres EE ME ME OO OR EE N EE en 11 BURON EE RE IR EE N EO eee 13 RR ER EE EE EE ER EA EE AT 14 lee MA ER AA HR N EE RE ER 16 El OR EE OR EE 17 3 Connecting tO di ie d AE AE EE EE EE EE ee 19 Connecting to a wireless NEtWOFK ee ee ee Re ee ee Re eee ee RR ee ee ee Ge Re ee ee Re ee ee ee RA ee SET ania 19 Using the wireless Controls isi 2 cients ee N Ee oe n oe ee NE De ee ge eN ED ee ee eg Ede 19 Using the wireless button siiani dd se ee de Ee ee ed ee ee dd ed ED ed de 19 Using operating system controls ie ee ee AR Re ee AA ee Re ee ee ee Re ee ee 20 Sharing data and drives and accessing software iese ee ee ee ee ee ee ee ee ee ee ee ee 20 Using LE MR TR N AE EE OR RR EO N 20 Using an Internet service provider ie ee dd ee ee AR ee ee ee ee ee ee ee 21 setting up a WLAN ier EE EER GENEREER KERN GE VERG ENE a E ee KEN ER Ee ee BES EES EK K
15. fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 OOI External monitor port Connects an external VGA monitor or projector 6 RJ 45 network jack status lights Connects a network cable e White The network is connected e Amber Activity is occurring on the network 7 ecm HDMI port Chapter 2 Getting to know your computer Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device Component Description 8 USB 3 0 port Connects an optional USB device such as a keyboard oS mouse external drive printer scanner or USB hub 9 Audio out headphone Audio in Connects optional powered stereo speakers headphones microphone jack earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure tha
16. instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased Creating recovery media and backups 71 separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media iy IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 From the Start screen type recovery
17. keypad or an optional external keyboard that includes a numeric keypad For more details about the integrated numeric keypad see Keys on page 14 Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this function is turned on at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key Using the keyboard and mouse 45 6 Managing power Your computer can operate on either battery power or external power When the computer is running on battery power only and an AC power source is not available to charge the battery it is important to monitor and conserve the battery charge Your computer supports an optimal power plan to manage how your computer uses and conserves power so that computer performance is balanced with power conservation Initiating Sleep and Hibernation Microsoft Windows has two power saving states Sleep and Hibernation e Sleep The Sleep state is automatically initiated after a peri
18. system For example if a monitor is connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor d 9 f6 Mutes or restores speaker sound d f7 Decreases speaker volume incrementally as long as you hold down the key f8 Increases speaker volume incrementally as long as you hold down the key aa f9 Plays the previous track of an audio CD or the previous section of a DVD or a BD T f10 Begins pauses or resumes playback of an audio CD a DVD or a BD EE mi Plays the next track of an audio CD or the next section of a DVD or a BD di f12 Turns the wireless feature on or off NOTE A wireless network must be set up before a wireless connection is possible Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly Press the Windows key alone or in combination with a specific key to perform a designated action For commonly used shortcuts use the Windows Basics guide Using the hot keys A hot key is a combination of the fn key and the esc key or the spacebar 44 Chapter5 Navigating the screen To use a hot key A Briefly press the fn key and then briefly press the second key of the combination Using the integrated numeric keypad The computer includes an integrated numeric keypad and it also supports an optional external numeric
19. the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes on page 37 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter2 Getting to know your computer Lights Ey NOTE Refer to the image that most closely matches your computer Component 1 Caps lock light Description On Caps lock is on which switches the keys to all capital letters 2 de Mute light e Amber Computer sound is off e Off Computer sound is on 3 kp Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off Top 11 T Component 1 Caps lock light Description On Caps lock is on which switches the keys to all capital letters 2 49 Mute light 3 di Wireless light e Amber Computer sound is off e Off Computer sound is on On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off 12 Chapter 2 Getting to know your computer Button Component ly Power button Description
20. was installed at the factory See Creating HP Recovery media on page 71 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or
21. you can turn off the computer with the power button the recommended procedure is to use the Windows Shut down command 52 Chapter6 Managing power EYNOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save yourwork and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 3 Click Settings click the Power icon and then click Shut down Right click the Start button in the lower left corner of the screen select Shut down and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in the sequence provided e Press ctrl alt delete click the Power icon and then select Shut Down e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power e On models with a user replaceable battery remove the battery Hybrid Graphics and AMD Dual Graphics select models only Select computers are equipped with either the Hybrid Graphics feature or the AMD Dual Graphics feature EY NOTE To determine whether Hybrid Graphics or AMD Dual Graphics is installed on your computer see your notebook graphics processor configuration and software Help Both Hybrid Graphics and AMD Dual Graphics offer t
22. 50 ft to 40 000 ft 12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded and then remove the cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal surface of the component If you remove a component place it in an electrostatic safe container 71 Index A AC adapter 6 AC adapter testing 51 action keys decrease screen brightness 44 Help and Support 44 identifying 14 15 increase screen brightness 44 next track or section 44 play pause resume 44 previous track or section 44 switch screen image 44 volume down 44 volume mute 44 volume up 44 wireless 44 AMD Dual Graphics 53 antivirus software using 65 audio features testing 29 audio out headphone audio in microphone
23. ARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water 50 Chapter6 Managing power See the Regulatory Safety and Environmental Notices for proper battery disposal To access this guide from the Start screen type support and then select the HP Support Assistant app Replacing a user replaceable battery Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Running on external AC power For information about connecting to AC power refer to the Setup Instructions poster provided in the computer box The computer does not use battery power when the computer is connected to AC external power with an approved AC adapter or an optional docking expansion device Z WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to external AC power under any of the following conditions NWARNING Do not charge the computer battery while you are onboard aircraft e When charging o
24. EKG GEE E KA AE Gee E 68 Updating the BIOS RR RR EE RE RE IE ER cress 68 Determining the BIOS Version 2 ese be EER Rae Ee Ee De Ag SERE ek Ge ee eks ER ee ges Ek 68 Downloading a BIOS update ee ee Re AA ee ee ee a 69 Using HP PC Hardware Diagnostics UEFI esse sees ee se see ee ee ee ee dee ee ee ee ee dee de ee ee ee ee ee ee ee ee ee de ee 69 Downloading HP PC Hardware Diagnostics UEFI to a USB device 70 10 Backing up restoring and recovering iss ee ER RR EER ER RR RE EER EER RR Ee EER KERR RE EE e EER KERR EE Re EER REK RR EE Ee RR RR EE Ee EER Re 71 Creating recovery media and backups eie de ee AR Re AA ee ee ee ee ee ee ee ee ee ee ee 71 Creating HP Recovery media it Ese GREG Se Re NEE Ro GR eke Ke EG ee DANE bee ek EE ee gee 71 Restore and di ee AA RE EE EE OE N EE OO N 72 Recovering using HP Recovery Manager eise see ee se ee de ee ee ee de ee ee RA ee ee ee ke ee ee ee 73 What you need to KNOW RE RE RE EE ER EE 73 viii Using the HP Recovery partition select models only ee ee ee 73 Using HP Recovery media to recover esse see dee ee se ee ee ee ee ee ee ee ee 74 Changing the computer boot order ee ee ee RR ee ee ek ee 74 Removing the HP Recovery partition i iis see ee ee ee ee de ee ee ee ee ee ee ee ke ee ee ee ee 74 11 ee le ie EE N Ee 75 Input POW AR EE EE aaa N a 75 Operating environment ee ct ee nr en ee ee Re ee ee RR ee ee ee Re ee ee ee Re ee ee ee RR ee
25. EN EE Ede 21 Configuring a wireless router ee ee ee ee AA ee Re ee ee ee ee ee ee ee Re ee ee 21 Protecting your WLAN ese ee de ee ee ee ee ee ee ee ee ee ee ee ARA 21 Connecting toa WLAN RE RE OE N N aces 22 Using HP Mobile Broadband select models only ees esse ee ee de ee ee ee ee ee de ee ee ee 22 Using Bluetooth wireless devices select models only ee RA AA ee ee 23 Connecting to a wired netWOFK cece eeeenee AR a ee ee ee ee ee ee ee ee ee ee ee Aa 23 Connecting to a local area network LAN ee ee RR ee ee RR ee RR ee ee ee ee 23 4 Enjoying entertainment FOURS ir Ee SE ee SN N EE Seun RGN ae NEW see ese n ED n es Ee 25 Multimedia features ees ee ee Re ee ee Re ee AA ee Re ee ee ee Re ee ee ee be ee ee ee Re ee ee ee Re ee ee ee ee ee ee ee ee ee 25 Using the sels RE EE OR a AAR AENEA A 28 USMO UJIO ORE N EN 28 Connecting speakers ie ee ee ee ee Re etre erent teste ee RR ee ee ee ee ee ee Re ee ee ee ek ee 28 Connecting h adphones is EER GESE RS REELE VER GREG EER RE ee EE EK RE ee ee Se Ee eek Ge needed ae 29 CONNECTING a mierophone us EE IE RE SE EE KAR EE DA Ge DE De GREG RA Ge GR ga SE De 29 Connecting headphones and microphones se ee ee Re ee ee ee ee 29 Testing your audio features Es cede ESE KERE AAK ge GES Ke eed ced KEER ARE EER RES eek dee besk Ee 29 USINO ele ER RR detec 30 Connecting video devices by using a VGA cable iese ee ee RR ee ee ee ee 30 Connecting video
26. HDMI port connecting 31 identifying 6 26 28 headphones and microphones connecting 29 headphones connecting 29 Hibernation exiting 47 initiated during critical battery level 50 initiating 47 high definition devices connecting 31 32 hot keys description 44 using 45 HP and third party software updates installing 66 HP PC Hardware Diagnostics UEFI downloading 70 using 69 HP Recovery Manager correcting boot problems 74 starting 73 HP Recovery media creating 71 recovery 74 HP Recovery partition recovery 73 removing 74 Hybrid Graphics 53 l input power 75 installing critical security updates 66 optional security cable lock 67 integrated numeric keypad identifying 15 45 internal display switch identifying 8 9 internal microphone identifying 9 internal microphones identifying 25 27 Internet connection setup 21 Internet security software using 65 J jacks audio out headphone audio in microphone 7 26 28 network 6 RJ 45 network 6 K keyboard hot keys identifying 44 keys action 14 15 esc 14 15 fn 14 15 num Ik 15 Windows 14 15 L labels Bluetooth 18 regulatory 18 serialnumber 17 service 17 wireless certification 18 WLAN 18 LAN connecting 23 latch battery release 16 left edge swipe 42 lights AC adapter 6 caps lock 11 12 hard drive 5 mute 11 12 power 5 RJ 45 network status 6 wireless 11 12 low battery level 50 M maintenance Disk Cleanup 56 Disk Defragmenter 55 memo
27. P website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition Restore and recovery 73 iy IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Choose your keyboard layout 3 Select Troubleshoot from the boot options menu 4 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the computer Ey NOTE If the computer does not automatically
28. User Guide Copyright 2013 Hewlett Packard Development Company L P AMD is a trademark of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel is a trademark of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2013 Document Part Number 744092 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See http www microsoft com for details To obtain the latest information in this guide contact support For U S support go to http Avww hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html Software terms By installing copying
29. acting Support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support EY NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Product XOOOOOX NM EER ENE ENE IN Warranty ly lyOy KXXXKXK Model Component 1 Product name 2 Serial number 3 Product number 4 Warranty period 5 Model number select models only Labels 17 Warranty 3y3y0y Bev XXXX XXK PCID JOOOOOOOOOOOOOOOOOOOOOODO NA EEN EEEE NEE Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only 5 Revision number e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 18 Chapter 2 Getting to know your computer 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless netwo
30. alled at the factory e Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 71 e To use the Factory Reset option you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media on page 71 e Ifthe HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the H
31. and then moving your fingers together e Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers Ag Using the TouchPad and gestures 35 2 finger click 2 finger click allows you to make menu selections for an object on the screen Ey NOTE Using 2 finger click is the same action as using right click with the mouse e Place two fingers on the TouchPad zone and press down to open the options menu for the selected object Rotating select models only Rotating allows you to turn items such as photos e Point to an object and then anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock YNOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may not be functional for all apps 36 Chapter5 Navigating the screen Flicking select models only Flicking allows you to navigate through screens or quickly scroll through documents e Place three fingers on the TouchPad zone and flick your fingers in a light quick motion up down left or right Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or
32. antanmng your computer AE AO EE vs aka ncaa tacks pads TRG dee tuk ome ER Rae 55 Improving PEMONMANCE AE EA OE RE EE EN 55 Handling CHIVES in EE OE EE N 55 Using Disk Defragmenter i s sesse seek ese SR Eg ee NR SE RR EE Ga SEE Es ee ge sande dae Ke ee ge 55 Mede de EE RE N 56 Adding or replacing memory modules ee ee eee ee ee ee Re ee ee ee Re ee ee ee ke ee dee 56 vii Updating programs and drivers use ee ee ee ee ee Ge Re AA AA Re ee ee ee ee ee ee ee AA Re AA de ee ee ee ee ee ee ee 60 Cleaning your Computer ss Ee Se Eed es ee ee ges es gee ee ERG ee Se RE ee Re ee es RE 60 onedele el EE EE EE OE EE EE RR 60 Cleaning the display All in Ones or Notebooks ee RR ee ee ee 60 Cleaning the sides OF COVER iese ee ee ee ee ee RR ee ee AA Ge Re ee ee Ke ee ee 61 Cleaning the TouchPad keyboard or MOUSE ee ee ee Re RR ee ee 61 Traveling with or shipping Your computer iese ee ee RR ee Re ee ee ee ee ee RR ee ee ee Re ee ee ee RA ee ee ee 61 8 Securing your computer and information sees ee EE Re ER RE RE EER AR KEER RE EER RARR RE RE EER RARR RE E Re EER RR RE E Re Ee saioei 63 USING de ES ee RE ER OE EN 63 Setting Windows passwords ie ee ke ee ee Re ee Ge Re ee ee ee ke ee ee ee Re ee ee ee Re ee ee 64 Setting Setup Utility BIOS passwords cece Re ee ee RR eerste ee RR ee ee ee RR ee ee ee ee 64 Using the fingerprint reader Select models only ee Re AR Re AR ee AR ee ee ee ee ee 64
33. ces or change settings e Gently swipe your finger inward from the right edge of the display onto the screen to reveal the charms Left edge swipe The left edge swipe reveals your open apps so that you can switch to them quickly e Gently swipe your finger inward from the left edge of the display to switch between apps Without lifting your finger swipe back toward the left edge to reveal all open apps 42 Chapter5 Navigating the screen Top edge swipe and bottom edge swipe The top edge swipe or bottom edge swipe displays app command options that allow you to customize apps IMPORTANT When an app is open the top edge gesture varies depending on the app A Gently swipe your finger from the top edge or the bottom edge to reveal the app command options Using the keyboard and mouse The keyboard and mouse allow you to type select items scroll and to perform the same functions as you do using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions X TIP The Windows key en on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Pressing the Windows key again will return you to the previous screen PNOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using the keys You can quickly access information or perform functions
34. chPad gesture 36 S scrolling TouchPad gesture 35 security cable lock installing 67 security cable slot identifying 6 security wireless 21 serial number 17 serial number computer 17 service labels locating 17 setting password protection on wakeup 47 setup of WLAN 21 Setup Utility BIOS passwords 64 shipping the computer 61 shutdown 52 Sleep exiting 47 initiating 47 slots memory card 4 security cable 6 software Disk Cleanup 56 Disk Defragmenter 55 software updates installing 66 speakers connecting 28 identifying 26 27 storing a battery 50 supported discs recovery 71 system recovery 73 system restore point creating 71 T temperature 50 testing an AC adapter 51 testing audio features 29 Touch screen using 39 Touch screen gestures 42 43 edge swipe gestures 42 one finger slide 39 pinching 41 rotating 41 scrolling 40 tapping 40 TouchPad buttons 10 TouchPad gestures pinching 35 rotating 36 scrolling 35 zooming 35 TouchPad zone identifying 10 traveling with the computer 18 WLAN label 18 50 61 WLAN module identifying 17 turning off the computer 52 WWAN antennas identifying 8 9 WWAN device 22 U unresponsive system 52 Z USB 2 0 ports identifying 5 zooming touch screen gesture 41 USB 3 0 port identifying 7 26 zooming TouchPad gesture 35 28 using external AC power 51 using passwords 63 V vents identifying 16 VGA port connecting 30 video 30 WwW webcam identifying 8
35. computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer 1 From the Start screen type control panel and then select Control Panel 2 Select System and Security select System and then click Device Manager in the left column A list displays all the devices installed on your computer To find out information about system hardware components and the system BIOS version number press fntesc Locating software To find out what software is installed on your computer A From the Start screen click the down arrow in the lower left corner of the screen Front Component Description Memory card reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card it until it pops out Chapter 2 Getting to know your computer Right side var OES Component Description 1 Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Of The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the In
36. ct is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer Z WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on e Turn off the computer e Disconnect AC power e Disconnect all powered external devices CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display All in Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display 60 Chapter 7 Maintaining your computer Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe YNOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or m
37. ct the name of the digital output device 3 Click Set Default and then click OK Using video 31 To return the audio stream to the computer speakers 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab click Speakers 3 Click Set Default and then click OK Discovering and connecting to Miracast compatible wireless displays select models only To discover and connect to Miracast compatible wireless displays without leaving your current apps follow the steps below To open Miracast A Swipe from the right edge of the Start screen tap Devices tap Project and then follow the on screen instructions Point to the upper right or lower right corner of the Start screen to display the charms click Devices click Project and then follow the on screen instructions 32 Chapter4 Enjoying entertainment features 5 Navigating the screen You can navigate the computer screen in the following ways e Touch gestures e Keyboard and mouse Touch gestures can be used on your computer TouchPad or on a touch screen select models only PNOTE An external USB mouse purchased separately can be connected to one of the USB ports on the computer Review the Windows Basics guide included with your computer The guide provides information about common tasks using the TouchPad touch screen or the keyboard
38. d or briefly press the power button e Hibernation Rapid Start Technology initiates Hibernation after a period of computer inactivity while the computer is in the Sleep state or when the battery reaches a critical level After Hibernation is initiated press the power button to resume your work EY NOTE Rapid Start Technology can be disabled in Setup Utility BIOS If you want to be able to initiate Hibernation yourself you must enable user initiated Hibernation using Power Options See Manually initiating and exiting Hibernation select models only on page 47 46 Chapter6 Managing power Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways e Close the display e From the Start screen point to the upper right or lower right corner of the screen to reveal the charms Click Settings click the Power icon and then click Sleep To exit Sleep e Briefly press the power button e __ If the display is closed open the display e Press a key on the keyboard e Tap or swipe the TouchPad When the computer exits Sleep the power lights turn on and your work returns to the screen EYNOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Manually initiating and exiting Hibernation select models only You can enable user initiated Hibernation and change other power settings and timeouts using Powe
39. d mode or when running non DX10 11 applications the system operates in a manner similar to Hybrid Graphics For more information see the AMD Dual Graphics software Help 54 Chapter6 Managing power 1 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition This chapter provides information about improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup It also provides information about updating your programs and drivers instructions for cleaning your computer and tips for traveling with your computer Improving performance Everyone wants a fast computer and you can drastically improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup Also as your computer gets older you might consider installing larger drives and adding more memory Handling drives Observe these precautions when handling drives e When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media e Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration e Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive Using Disk Defragmente
40. desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions 14 Chapter 2 Getting to know your computer Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the spacebaror the esc key 3 mi Windows key Returns you to the Start screen from an open app or the mm Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute freguently used system functions 5 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 6 Integrated numeric keypad When num Ik has been enabled it can be used like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num Ik key Top 15 Bottom Component Description 1 a Battery lock and unlock latch Locks and unlocks the battery in the battery bay 2 Battery bay Holds the battery 3 Vents 5 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool i
41. devices by using an HDMI cable iese esse ee ee ee se ke de ee ee ee ee ek ee 31 Setting Up IDM audio Eis ES ss DE ES a Es ge Eg ee eg eg ge Eg Eg ee Ee ye 31 Discovering and connecting to Miracast compatible wireless displays select models ol RR EE ER DEE EE RE ER EE EA 32 5 Navigating the de oo EE EE OR i aa ainaani naai 33 Using the TouchPad and gestures ees ee de ee ee AR Re ee AA ee ke ee de ee Re ee ee ee Re ee ee ee ee ee ee ge ee 33 MAD PUG ce AO AE RE EE HE EE RE HA es tetcanas 34 CM OM a EE ER EE sts tee EE EE EE AT RE OE GE Ee E T E 35 2 SINGEN PINCH ZOOM EA N EE NE EE EE 35 Z TINGEN CHUCK SE EE N EE OR eared EA AT 36 Rotating select models only ee Re ee AA ee ee ee ee ee ee ee ee ee ee 36 Flicking Select models only EE EER ER Ee GR EER GE Ge EE Re be ge se ER Me Se Ge Ee 37 Edge SWIPES AR ER ER AR EE EE OE EE 37 Right edge RE RE OR ER ER RE 37 Leitedge SWIPE ceciren EE EE Ee GE DE Ee Re DEER ER ve Ee es Re Ee se 38 dRejes eel oo EE ER RR AE EE EE 38 Using touch screen gestures select models only ee Re AR ee AA Re ee RR ee ee ee ee ee 39 One iinger slide si Ee ie ER RE ae oi ee Ee DE ee ER ee ee ae De 39 TaDPINEdS EE EE EE GE GE De GE N GE Ee ik 40 slee RR OR OR OR ET EE NE N EE DA 40 ietsie ale ZOOM sacs EE EE EE ER OE N 41 Rotating select models only Ee EE GED ES EER ER Dee Ge Ge Ee DA eo ee Ee De AE Ee ge NEE 41 EGC SWIPES RA RI ER ER EE EE N 42 Righttedge SWING ics ss sister ER EE diet ve ee dy lant Ke
42. dicates that your battery should be replaced contact support Do not attempt to remove or replace the factory sealed battery Removing or replacing the battery could affect your warranty coverage If the battery is no longer holding a charge contact support When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal Removing a user replaceable battery Z WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery 48 Chapter6 Managing power 3 Remove the battery 3 from the computer Finding battery information To monitor the status of your battery or if the battery is no longer holding a charge run Battery Check in HP Support Assistant To access battery information from the Start screen type support select the HP Support Assistant app and then select Battery and performance
43. e BIOS installation begins 5 Complete the installation by following the on screen instructions YNOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components Using HP PC Hardware Diagnostics UEFI 69 To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 70 b Hard drive c BIOS 2 When the diagnostic tool opens click the type of diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device Ey NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only 1 Go to http www hp co
44. e Start screen type help and then select Help and Support Sharing data and drives and accessing software When your computer is part of a network you are not limited to using only the information that is stored in your computer Network computers can exchange software and data with each other Ey NOTE When a disc like a DVD movie or game is copy protected it cannot be shared To share folders or content on the same network 1 From the Windows desktop open File Explorer 2 From This PC click a folder with content you want to share Select Share from the navigation bar at the top of the window and then click Specific people 3 Type a name in the File Sharing box and then click Add 4 Click Share and then follow the on screen instructions To share drives on the same network 1 From the Windows desktop right click the network status icon in the notification area at the far right of the taskbar 2 Select Open Network and Sharing Center Under View your active networks select an active network 4 Select Change advanced sharing settings to set sharing options for privacy network discovery file and printer sharing or other network options Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point Ey NOTE The terms wireless router and wireless access point are often used
45. e are some of the entertainment features on your computer EYNOTE Refer to the image that most closely matches your computer O oO Component Description 1 Webcam light On The webcam is in use 2 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video From the Start screen type camera and then select Camera from the list of applications 3 Internal microphone Record sound Multimedia features 25 Component 4 Optical drive select models only Description Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information go to the Help and Support web page see More HP resources on page 2 Follow the web page instructions to select your computer model Select Support amp Drivers and then select Product Information 5 oe USB 2 0 ports 2 Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 6 Speakers 2 Produce sound 7 G 8 8 sea Audio out headphone Audio in microphone jack USB 3 0 port Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the ris
46. e service door screw 3 to hold the service door in place 10 Replace the battery 11 Turn the computer right side up and then reconnect external power and external devices 12 Turn on the computer Improving performance 59 Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions Updates can resolve issues and bring new features and options to your computer Technology is always changing and updating programs and drivers allows your computer to run the latest technology available For example older graphics components might not work well with the most recent gaming software Without the latest driver you would not be getting the most out of your equipment Go to http www hp com support to download the latest versions of HP programs and drivers In addition register to receive automatic update notifications when they become available Cleaning your computer Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands e Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning produ
47. e to help secure your computer and simplify the way you log on to your computer and password protected websites Use a registered fingerprint to e Log on to Windows e Access websites and other programs that require a logon e Setup a single sign on service that allows you to use a registered fingerprint to create credentials for any application that requires a user name and password e Setup protected accounts on the computer for multiple users For more information see the HP SimplePass software Help Registering fingerprints To register one or more fingerprints with HP SimplePass 1 Swipe a finger on the fingerprint sensor to launch HP SimplePass or From the Start screen type simple and then select HP SimplePass 2 When the HP SimplePass welcome screen is revealed click Get Started 3 HP SimplePass prompts you to swipe your right index finger over the sensor 4 Swipe your finger 3 times to finish the registration A green circle is revealed on the finger if it is registered successfully 5 To setup a Windows password select Set up Windows logon Using your registered fingerprint to log on to Windows To log on to Windows using your fingerprint 1 After you register your fingerprints restart Windows 2 Swipe any of your registered fingerprints to log on to Windows Using Internet security software When you use your computer to access email a network or the Internet you potentially expose your computer to com
48. ecifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W OSW DC plug of external HP power supply 2 NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Ey NOTE The computer operating voltage and current can be found on the system regulatory label Input power 75 Operating environment Factor Metric U S Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 76 Chapter 11 Specifications 15 m to 12 192 m
49. ee ee ke ee ee ee 76 We BIE GH OSEAIS DIS CHANCE AE AA AA een eden 77 UGH EN ss EE ma EE 78 1 Starting right This computer is a powerful tool designed to enhance your work and entertainment Read this chapter to learn about best practices after you set up your computer fun things to do with your computer and where to find additional HP resources Visit the HP Apps Store The HP Apps Store offers a wide choice of popular games entertainment and music apps productivity apps and apps exclusive to HP that you can download to the Start screen The selection is updated regularly and includes regional content and country specific offers Be sure to check the HP Apps Store frequently for new and updated features IMPORTANT You must be connected to the Internet to access the HP Apps Store To view and download an app 1 From the Start screen select the Store app 2 Select HP Picks to view all the available apps 3 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices To get the most out of your smart investment after you set up and register the computer we recommend the following steps e Ifyou haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 19 e Take a minute to browse the printed Windows Basics guide to explore the new Windows feature
50. he percentage of remaining battery charge and the current power plan on the Windows desktop point over the power meter icon e Touse Power Options click the power meter icon and select an item from the list From the Start screen you can also type power options and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also reveals a message if the battery has reached a low or critical battery level Running on battery power When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power If the computer has a charged battery installed and the AC adapter is disconnected from the computer the computer automatically switches to battery power and the screen brightness decreases to conserve battery life The battery in the computer slowly discharges when the computer is off and unplugged from external power Computer battery life varies depending on power management settings programs running on the computer screen brightness external devices connected to the computer and other factors Factory sealed battery To monitor the status of your battery or if the battery is no longer holding a charge run Battery Check in Help and Support To access battery information from the Start screen type support select the HP Support Assistant app and then select Battery and performance If Battery Check in
51. hone e Imaging devices printer camera e Audio devices headset speakers e Mouse Bluetooth devices provide peer to peer capability that allows you to set up a PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer Connecting to a wired network 23 2 Plug the other end of the network cable into a network wall jack 2 or router EY NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer ji E 9 24 Chapter 3 Connecting to a network 4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam enjoy and manage your music and download and watch movies Or to make your computer an even more powerful entertainment center connect external devices like a monitor projector or TV or speakers and headphones Multimedia features Her
52. ick Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe Th
53. ing precautions to protect your WLAN e Use a firewall A firewall checks information and requests that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types e Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more information from the Start screen type help and then select Help and Support Connecting to a WLAN To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is white If the wireless light is off press the wireless button Ey NOTE On some models the wireless light is amber when all wireless devices are off 2 From the Start screen point to the far right upper or lower corner of the screen to display the charms Select Settings and then click the network status icon 4 Select your WLAN from the list 5 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click Sign in to complete the connection Ey NOTE If no WLANs are listed you may be out of range of a wireless router or access point Ey NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a ne
54. interchangeably e A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e Ahome or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network 20 Chapter 3 Connecting to a network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless router to the modem and test the Internet service YNOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider e A wireless router 2 purchased separately e A wireless computer 3 EY NOTE So
55. k of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 9 HOM ja OOI HDMI port External monitor port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device Connects an external VGA monitor or projector 26 Chapter 4 Enjoying entertainment features Component 1 2 Webcam light Webcam Description On The webcam is in use Records video and captures photographs Some models allow you to video conference and chat online using streaming video From the Start screen type camera and then select Camera from the list of applications Internal microphone Record sound 4 Optical drive select models only Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc co
56. ks EE RR ER ek GER ED Ee ek GER EDE ed 49 Conserving ei Eg dee TR EE EE N Ee ER 49 Identifying low battery levels iese see ee de ee Re ee ee ee ee ee Re ee de ee ee ee ee Re ee ee ee ee ee 50 Resolving a low battery level EER EE EE AGE Re RA ERG EE ER AE RE Ge EG Ee ee EEan 50 Resolving a low battery level when external power is available iss ee 50 Resolving a low battery level when no power source is available iss 50 Resolving a low battery level when the computer cannot exit Hibernation 50 Storing a user replaceable battery 0 0 0 ec ceeeeee ee Ge Re ee ee ee ee Re ee ee ee ke ee ee ee 50 Disposing of a user replaceable battery ie ee ee AA ee ee ee ee ee ee ee ek ee 50 Replacing a user replaceable battery ie ee ee ee ee RA ee ee ee Re ee ee ee ee 51 Running on external AC BOWET ses N SERE Ke NEE See sedig g eN Eseg deeg ee ee eg de Eks egg veg ge 51 Troubleshooting power problems ii EE ER GR ER AR AA Re AA ee ee ee ee ee ee ee ee 51 Refreshing your software content with Intel Smart Connect Technology select models only 52 Shutting down turning off the computer 0 0 eee de ee AA ee ee ee ee ee ek ee ee kk ee ee ee ee 52 Hybrid Graphics and AMD Dual Graphics select models only ee ee ee ee Ge RR ee ee ee 53 Using Hybrid Graphics select models only ese ee ee ee ee ee ee ee ee ke ee ee ee ee 53 Using AMD Dual Graphics select models only ee ee ee ee ee ee ee 54 T M
57. m 2 Click Support amp Drivers and then click the Drivers amp Downloads tab 3 Enter the product name in the text box and then click Go 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment Or Click Download and then select Run 70 Chapter 9 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 10 Backing up restoring and recovering This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system Creating recovery media and backups 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that
58. me modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to access the Internet For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help in configuring a wireless router see the information provided by your router manufacturer or your ISP EY NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer when connected to a hotspot limit your network activities to email that is not confidential and basic Internet surfing Connecting to a wireless network 21 Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the follow
59. mpatibility information go to the Help and Support web page see More HP resources on page 2 Follow the web page instructions to select your computer model Select Support amp Drivers and then select Product Information 5 eet USB 2 0 ports 2 Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 6 Speakers 2 Produce sound Multimedia features 27 Component 7 G Audio out headphone Audio in microphone jack Description Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 8 8 soa 9 HOMI USB 3 0 port HDMI port Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB h
60. nager on page 73 e f you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 73 If you have not already created recovery media see Creating HP Recovery media on page 71 72 Chapter 10 Backing up restoring and recovering e Ifyou have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 73 e f you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 74 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media on page 71 Using HP Recovery media you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were inst
61. ng or replacing memory modules Adding memory can help improve your computer s performance Your computer is like your physical work area The hard drive is the filing cabinet where you store your work and the memory is the desk where you work When your memory isn t big enough to hold all your work easily like a desk overflowing with work your productivity slows down A great solution to improve performance is to expand the amount of memory you have in your computer The computer may have one or two memory module slots depending on the model The memory module slots are located on the bottom of the computer under the service door The memory capacity of the computer can be upgraded by adding a memory module or replacing the existing memory module in one of the memory module slots EY NOTE Before adding or replacing a memory module make sure the computer has the most recent BIOS version and update the BIOS if needed See Updating the BIOS on page 68 CAUTION Failure to update the computer to the latest BIOS prior to installing or replacing a memory module may result in various system problems A WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded me
62. ng the wireless controls You can control the wireless devices in your computer using these features Wireless button wireless switch or wireless key referred to in this chapter as the wireless button select models only Operating system controls Using the wireless button The computer has a wireless button one or more wireless devices and one or two wireless lights depending on the model All of the wireless devices on your computer are enabled at the factory so the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off EY NOTE On some models the wireless light is amber when all wireless devices are off Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Connecting to a wireless network 19 Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use operating system controls 1 From the Start screen type control panel and then select Control Panel 2 Select Network and Internet and then select Network and Sharing Center For more information from th
63. ning and should be replaced Contact support for information about obtaining a replacement AC power adapter Refreshing your software content with Intel Smart Connect Technology select models only When the computer is in the Sleep state Intel Smart Connect Technology periodically causes the computer to exit Sleep If a network connection is available Smart Connect updates open apps such as your email inboxes social network sites and news pages and then returns the computer to the Sleep state Smart Connect also syncs content that you have created offline such as emails When the computer exits Sleep you have immediate access to your updated information A To enable this feature or manually adjust the settings from the Start screen type smart and then select Intel Smart Connect Technology Shutting down turning off the computer CAUTION Unsaved information is lost when the computer shuts down Be sure to save your work before shutting down the computer The Shut down command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions e When you need to replace the battery or access components inside the computer e When you are connecting an external hardware device that does not connect to a USB or video port e When the computer will be unused and disconnected from external power for an extended period Although
64. nternal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 a Battery release latch Releases the battery 16 Chapter 2 Getting to know your computer Component Description 5 Speaker openings 2 Produce sound 6 it mm o Service door Provides access to the wireless LAN WLAN module I slot the memory module slots and the optical drive bay select models only CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type help and then select Help and Support Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer IMPORTANT All labels described in this section will be located in one of 3 places depending on your computer model Affixed to the bottom of the computer located in the battery bay or under the service door For help finding these locations refer to Getting to know your computer on page 4 e Service label Provides important information to identify your computer When cont
65. o information and more use this table Resource Setup Instructions Windows Basics guide Help and Support To access Help and Support from the Start screen type help and then from the Search window select Help and Support For U S support go to http Avww hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html Worldwide support To get support in your language go to http welcome hp com country us en wwcontact_us html Contents e Overview of computer setup and features e Overview of using Windows e Abroad range of how to information and troubleshooting tips e Online chat with an HP technician o Email support e Support telephone numbers e HP service center locations Safety amp Comfort Guide To access this guide 1 From the Start screen type support and then select the HP Support Assistant app 2 Select My computer and then select User guides or Go to http Awww hp com ergo e Proper workstation setup e Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access this guide 1 From the Start screen type support and then select the HP Support Assistant app Chapter 1 Starting right e Important regulatory notices including proper battery disposal information
66. od of inactivity when running on battery power or on external power Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 47 e Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and the computer powers down SYNOTE You can manually initiate Hibernation See Manually initiating and exiting Sleep on page 47 and Manually initiating and exiting Hibernation select models only on page 47 CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external media card EY NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation Intel Rapid Start Technology select models only For select models the Intel Rapid Start Technology RST feature is enabled by default Rapid Start Technology allows your computer to resume duickly from inactivity Rapid Start Technology manages your power saving options as follows e Sleep Rapid Start Technology allows you to select the Sleep state To exit from Sleep press any key activate the TouchPa
67. om support At this location you can also register to receive automatic update notifications when they become available If you have installed third party software after you purchased your computer regularly update the software Software companies provide software updates to their products to correct security problems and improve functionality of the software Securing your wireless network When you set up your wireless network always enable security features For more information see Protecting your WLAN on page 21 66 Chapter 8 Securing your computer and information Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure For more information see Backing up restoring and recovering on page 71 Using an optional security cable lock A security cable lock which is purchased separately is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer may look slightly different from the illustration in this section For the location of the security cable slot on your computer see Getting to know your computer on page 4 1 L
68. on the Global System for Mobile Communications GSM telecommunications standard e EV DO Evolution Data Optimized which provides access to networks based on the code division multiple access CDMA telecommunications standard e LTE Long Term Evolution which provides access to networks supporting LTE technology You might need the HP Mobile Broadband Module IMEI and or MEID number to activate mobile broadband service The serial number is printed on a label located on the bottom of your computer Some mobile network operators require the use of a subscriber identity module SIM A SIM contains basic information about you such as a personal identification number PIN as well as network information Some computers include a SIM that is preinstalled in the battery bay If the SIM is not preinstalled it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator see the HP Mobile Broadband information included with your computer Using Bluetooth wireless devices select models only A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following e Computers desktop notebook PDA e Phones cellular cordless smart p
69. ones You can connect wired headphones to the headphone jack on your computer To connect wireless headphones to your computer follow the device manufacturer s instructions WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app Connecting a microphone To record audio connect a microphone to the microphone jack on the computer For best results when recording speak directly into the microphone and record sound in a setting free of background noise Connecting headphones and microphones You can connect wired headphones or headsets to the audio out headphone audio in microphone jack on your computer Many headsets with integrated microphones are commercially available To connect wireless headphones or headsets to your computer follow the device manufacturer s instructions A WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app Testing your audio features To check the audio functions on your com
70. oop the security cable lock around a secured object 2 Insert the key 1 into the security cable lock 2 3 Insert the security cable lock into the security cable slot on the computer 3 and then lock the security cable lock with the key eo Pa 4 Remove the key and keep it in a safe place Backing up your software applications and information 67 9 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 EY NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain late
71. ouse Z WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface Z CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Traveling with or shipping your computer If you have to travel with or ship your computer here are some tips to keep in mind to keep your equipment safe Prepare the computer for traveling or shipping Back up your information to an external drive Remove all discs and all external media cards such as memory cards from the computer Turn off and then disconnect all external devices Shut down the computer Take along a backup of your information Keep the backup separate from the computer When traveling by air carry the computer as hand luggage do not check it in with the rest of your luggage Z CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and
72. password set in Windows nor is it revealed as it is set entered changed or deleted NOTE If you enter the power on password at the first password check you must enter the administrator password to access Setup Utility BIOS Power on password e Must be entered each time you turn on or restart the computer e f you forget your power on password you cannot turn on or restart the computer NOTE The administrator password can be used in place of the power on password NOTE A power on password is not revealed as it is set entered changed or deleted To set change or delete an administrator or power on password in Setup Utility BIOS 1 To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press 10 2 Use the arrow keys to select Security and then follow the on screen instructions Your changes take effect when the computer restarts Using the fingerprint reader select models only Integrated fingerprint readers are available on select computer models In order to use the fingerprint reader you must set up a user account and password on the computer and then register one or more fingerprints using HP SimplePass software For the location of the fingerprint reader on your computer see Getting to know your computer on page 4 64 Chapter 8 Securing your computer and information Using HP SimplePass select models only HP SimplePass provides an easy to use interfac
73. pes of firewalls to consider e Host based firewalls Software that protects only the computer it is installed on e Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Installing software updates HP Microsoft Windows and third party software installed on your computer should be regularly updated to correct security problems and improve software performance For more information see Updating programs and drivers on page 60 Installing critical security updates CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert You can choose whether updates are installed automatically To change the settings from the Start screen type c and then select Control Panel Select System and Security select Windows Update select Change settings and then follow the on screen instructions Installing HP and third party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer To download the latest versions go to http www hp c
74. protecting the confidentiality integrity and availability of your information Standard security solutions provided by the Windows operating system HP applications the non Windows Setup Utility BIOS and other third party software can help protect your computer from a variety of risks such as viruses worms and other types of malicious code IMPORTANT Some security features listed in this chapter may not be available on your computer Computer risk Security feature Unauthorized use of the computer Power on password Computer viruses Antivirus software Unauthorized access to data Firewall software Unauthorized access to Setup Utility BIOS settings and Administrator password other system identification information Ongoing or future threats to the computer Software updates Unauthorized access to a Windows user account User password Unauthorized removal of the computer Security cable lock Using passwords A password is a group of characters that you choose to secure your computer information and to protect online transactions Several types of passwords can be set For example when you set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the same password for a Setup Utility BIOS feature and for a Windows
75. pter 2 Getting to know your computer Component 1 WLAN antennas 2 Description Send and receive wireless signals to communicate with wireless local area networks WLANs 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Webcam light On The webcam is in use 4 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications 5 Internal microphone Records sound 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app Display 9 Top TouchPad o o Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on
76. puter follow these steps 1 From the Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound 3 When the Sound window opens select the Sounds tab Under Program Events select any sound event such as a beep or alarm and then click Test You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 From the Start screen type sound and then select Sound Recorder 2 Click Start Recording and speak into the microphone 3 Save the file to your desktop 4 Open a multimedia program and play the recording To confirm or change the audio settings on your computer follow these steps 1 From the Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound Using audio 29 Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor projector or TV Most computers have a video graphics array VGA port which connects analog video devices Some computers also have a high definition multimedia interface HDMI port which allows you to connect a high definition monitor or TV
77. puter viruses spyware and other online threats To help protect your computer Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer To provide ongoing protection against newly discovered viruses and other security risks security software must be kept up to date It is strongly recommended that you upgrade the security software trial offer or purchase the software of your choice in order to fully protect your computer Using antivirus software Computer viruses can disable programs utilities or the operating system or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused Using Internet security software 65 To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date An antivirus program may be preinstalled on your computer It is strongly recommended that you use the antivirus program of your choice in order to fully protect your computer For more information about computer viruses from the Start screen type hp support assistant and then select the HP Support Assistant app Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and software There are two ty
78. r As you use your computer over time the files on the hard drive become fragmented A fragmented drive means data on your drive is not contiguous Sequential and because of this the hard drive works harder to locate files thus slowing down the computer Disk Defragmenter consolidates or physically reorganizes the fragmented files and folders on the hard drive so that the system can run more efficiently Ey NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision However depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Connect the computer to AC power 2 From the Start screen type disk 3 Follow the on screen instructions Improving performance 55 For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 From the Start screen type disk and then select Uninstall apps to free up disk space 2 Follow the on screen instructions Addi
79. r Options 1 From the Start screen type power options then select Power options 2 Inthe left pane click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 Inthe When I press the power button area select Hibernate 5 Click Save changes When the computer exits Hibernation the power lights turn on and your work returns to the screen NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 From the Start screen type power options then select Power options 2 Inthe left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended EY NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes Initiating Sleep and Hibernation 47 Using the power meter and power settings The power meter is located on the Windows desktop The power meter allows you to quickly access power settings and view the remaining battery charge e Toreveal t
80. r BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fntesc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 68 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes 68 Chapter9 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type hp support assistant and then select the HP Support Assistant app 2 Cl
81. r calibrating a battery e When installing or modifying system software e When writing information to a disc select models only e When running Disk Defragmenter on computers with internal hard drives e When performing a backup or recovery When you connect the computer to external AC power e The battery begins to charge e The screen brightness increases e The power meter icon on the Windows desktop changes appearance When you disconnect external AC power the following events occur e The computer switches to battery power e The screen brightness automatically decreases to save battery life e The power meter icon on the Windows desktop changes appearance Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e The display does not turn on e The power lights are off Running on external AC power 51 To test the AC adapter 1 Shut down the computer 2 Connect the AC adapter to the computer and then plug it into an AC outlet 3 Turn on the computer e Ifthe power lights turn on the AC adapter is working properly e Ifthe power lights remain off check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to be sure that the connections are secure e _ If the connections are secure and the power lights remain off the AC adapter is not functio
82. restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 74 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option the Windows option to remove everything and reinstall Windows or the HP Recovery Manager option So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 71 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 74 Chapter 10 Backing up restoring and recovering 11 Sp
83. rk Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point HP Mobile Broadband Module select models only A wireless wide area network WWAN device that gives you wireless connectivity over a much larger area Mobile network operators install base stations similar to cell phone towers throughout large geographic areas effectively providing coverage across entire states regions or even countries Bluetooth device select models only Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in Help and Support From the Start screen type help and then select Help and Support Usi
84. ry card reader identifying 4 memory module identifying 17 inserting 58 removing 57 replacing 56 memory module service door removing 57 microphone connecting 29 microphone identifying 8 minimized image creating 73 minimized image recovery 73 Miracast compatible wireless displays 32 mouse external setting preferences 33 mute light identifying 11 12 N network jack identifying 6 num Ik key identifying 15 num lock key identifying 45 0 operating environment 76 optical drive identifying 5 26 27 original system recovery 73 P passwords Setup Utility BIOS 64 Windows 64 pinching touch screen gesture 41 pinching TouchPad gesture 35 ports charging powered 26 28 external monitor 6 26 28 30 HDMI 6 26 28 31 USB 2 0 5 USB 3 0 7 26 28 VGA 30 power battery 48 power button 13 identifying 13 power connector identifying 6 power lights identifying 5 product name and number computer 17 public WLAN connection 22 R recovery discs 71 74 HP Recovery Manager 73 media 74 options 72 starting 73 supported discs 71 system 73 USB flash drive 74 using HP Recovery media 72 recovery media creating 71 creating using HP Recovery Manager 72 recovery partition removing 74 regulatory information regulatory label 18 wireless certification labels 18 restore Windows File History 72 right edge swipe 42 RJ 45 network jack identifying 6 RJ 45 network status lights identifying 6 rotating Tou
85. s e Become familiar with the computer hardware and software For more information see Getting to know your computer on page 4 and Enjoying entertainment features on page 25 e Update or purchase antivirus software Learn more at Using antivirus software on page 65 e Back up your hard drive by creating recovery discs or a recovery flash drive See Backing up restoring and recovering on page 71 Fun things to do e You know that you can watch a YouTube video on the computer But did you know that you can also connect your computer to a TV or gaming console For more information see Connecting video devices by using an HDMI cable on page 31 e You know that you can listen to music on the computer But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world See Using audio on page 28 Visit the HP Apps Store 1 2 e You know that you can create a powerful presentation with Microsoft applications But did you know you can also connect to a projector to share your ideas with a group See Connecting video devices by using a VGA cable on page 30 e Use the TouchPad and the new Windows touch gestures for smooth control of images and pages of text See Using the TouchPad and gestures on page 33 More HP resources You have already used Setup Instructions to turn on the computer and locate this guide To locate resources that provide product details how t
86. s select models only 39 Tapping To make an on screen selection use the tap function e Use one finger to tap an object on the screen to make a selection Double tap an item to open it Scrolling Scrolling is useful for moving the pointer up down left or right on a page or image e Place two fingers on the screen and then drag them in an up down left or right motion 40 Chapter 5 Navigating the screen 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text e Zoom out by placing two fingers apart on the screen and then moving your fingers together e Zoom in by placing two fingers together on the screen and then moving your fingers apart ee Rotating select models only Rotating allows you to turn items such as photos e Anchor the forefinger of your left hand on the object you want to rotate Using your right hand slide your forefinger around in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock EY NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may not be functional for all apps Using touch screen gestures select models only 41 Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devi
87. security feature Use the following tips for creating and saving passwords e To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer e When creating passwords follow requirements set by the program e Change your passwords at least every three months e An ideal password is long and has letters punctuation symbols and numbers e Before you send your computer for service back up your files delete confidential files and then remove all password settings For additional information about Windows passwords such as screen saver passwords from the Start screen type hp support assistant and then select the HP Support Assistant app Using passwords 63 Setting Windows passwords Password Function User password Protects access to a Windows user account Administrator password Protects administrator level access to computer contents NOTE This password cannot be used to access Setup Utility BIOS contents Setting Setup Utility BIOS passwords Password Function Administrator password e Must be entered each time you access Setup Utility BIOS e f you forget your administrator password you cannot access Setup Utility BIOS NOTE The administrator password can be used in place of the power on password NOTE Your administrator password is not interchangeable with an administrator
88. similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives If you plan to use the computer during a flight listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives Traveling with or shipping your computer 61 and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use your computer before you turn it on e Ifyou are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary A WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 62 Chapter 7 Maintaining your computer 8 Securing your computer and information Computer security is essential for
89. t the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Left side 7 8 Display E NOTE Refer to the image that most closely matches your computer Component 1 WLAN antennas 2 Description Send and receive wireless signals to communicate with wireless local area networks WLANs 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Webcam light On The webcam is in use 4 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications 5 Internal microphone Records sound 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app Cha
90. tal object EY NOTE If you are adding or replacing the memory module in your computer with a single memory module insert the memory module into the slot closest to the system board EY NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state on in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 56 Chapter 7 Maintaining your computer 5 Remove the battery from the computer see Removing a user replaceable battery on page 48 6 Remove the service door from the computer by completing the following steps a With the battery bay toward you remove the service door screw 1 b Slide the service door toward the front of the computer 2 and then lift up and remove the service door 3 EC OOM 5J 7 Ifyou are replacing a memory module remove the existing memory mod
91. tate the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information e If Hibernation is enabled and the computer is on or in the Sleep state the computer initiates Hibernation Resolving a low battery level Resolving a low battery level when external power is available e Connect an AC adapter e Connect an optional docking or expansion device e Connect an optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation follow these steps 1 Replace the discharged user replaceable battery with a charged battery or connect the AC adapter to the computer and to external power 2 Exit Hibernation by pressing the power button Storing a user replaceable battery CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the battery and store it separately in a cool dry place to prolong the battery charge A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Disposing of a user replaceable battery A W
92. tel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Initiating Sleep and Hibernation on page 46 2 Hard drive light Blinking white The hard drive is being accessed bal 3 ee USB 2 0 ports 2 Connect an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 Optical drive select models only Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information go to the Help and Support web page see More HP resources on page 2 Follow the web page instructions to select your computer model Select Support amp Drivers and then select Product Information 5 Optical drive eject button select Releases the disc tray models only Right side 5 6 Left side Component 1 Security cable slot Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Connects an AC adapter 3 AC adapter light 2 Power connector e On The AC adapter is connected and the battery is charged e Off The computer is using battery power 4 Vent Enables airflow to cool internal components NOTE The computer
93. ub Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device do OOI External monitor port Connects an external VGA monitor or projector Using the webcam The computer has an integrated webcam that records video and captures photographs Some models may allow you to video conference and chat online using streaming video A Tostart the webcam from the Start screen type camera and then select Camera from the list of applications For details about using the webcam go to Help and Support From the Start screen type help and then select Help and Support Using audio On your computer you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio out headphone jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions To connect high definition speakers to the computer see Setting up HDMI audio on page 31 Before connecting speakers lower the volume setting 28 Chapter4 Enjoying entertainment features Connecting headph
94. ule a Pull away the retention clips 1 on each side of the memory module The memory module tilts up Improving performance 57 b Grasp the edge of the memory module 2 and then gently pull the module out of the memory module slot Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module MY NOTE To protect a memory module after removal place it in an electrostatic safe container 8 Insert a new memory module NCAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is seated c Gently press the memory module 3 down applying pressure to both the left and right edges of the module until the retention clips snap into place NCAUTION To prevent damage to the memory module be sure that you do not bend the module 58 Chapter 7 Maintaining your computer 9 Replace the service door by completing the following steps a Align the tabs on the service door with the notches on the computer 1 and slide the service door down until it snaps into place 2 b Insert and tighten th
95. w connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 6 Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection YNOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select models only 22 HP Mobile Broadband enables your computer to use WWANS to access the Internet from more places and over larger areas than it can by using WLANs Using HP Mobile Broadband requires a network service provider called a mobile network operator which in most cases is a cellular phone network operator Coverage for HP Mobile Broadband is similar to cellular phone voice coverage Chapter 3 Connecting to a network When used with mobile network operator service HP Mobile Broadband gives you the freedom to stay connected to the Internet send email or connect to your corporate network whether you are on the road or outside the range of Wi Fi hotspots HP supports the following technologies e HSPA High Speed Packet Access which provides access to networks based
96. wo modes for processing graphics e High Performance mode Applications assigned to this mode run on the higher performance graphics processing unit GPU for optimal performance e Power Saving mode Applications assigned to this mode run on the lower performance GPU to conserve battery power Using Hybrid Graphics select models only The Hybrid Graphics feature allows an application to run in either High Performance mode or Power Saving mode based on the application s graphics processing demands Typically 3D and gaming applications run on the higher performance GPU and applications with lightweight graphics processing demands run on the lower performance GPU You can change the mode an application uses High Performance or Power Saving through the Hybrid Graphics control panel Ey NOTE Due to hardware limitations some applications can be run in only one of the two modes For more information see your Hybrid Graphics software Help Hybrid Graphics and AMD Dual Graphics select models only 53 Using AMD Dual Graphics select models only The AMD Dual Graphics feature allows the AMD accelerated processing unit APU and the discrete AMD graphics card to work together When AMD Dual Graphics is enabled graphics performance improves over the performance available using only one of the graphics devices This improvement applies to DirectX versions 10 or 11 DX10 and DX11 applications operating in full screen mode In windowe
97. y To see the computer screen image on a high definition TV or monitor connect the high definition device according to the following instructions 1 Connect one end of the HDMI cable to the HDMI port on the computer HEM ae 2 Connect the other end of the cable to the high definition TV or monitor 3 Press f4 to alternate the computer screen image between 4 display states e PC screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press f4 the display state changes Ey NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution Setting up HDMI audio HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can then turn on HDMI audio by following these steps 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then select Playback devices 2 On the Playback tab sele

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