Agency User Guide - NHS Professionals
Contents
1. AcutePain KOCH AcutePain KEH AcutePain KEH AcutePain KEH AcutePain KOCH AcutePain KEH AcutePain KEH AcutePain KEH AcutePain KEH AcutePain KEH AcutePain KEH AcutePain KEH AcutePain CH AcutePain KEH Ed E Click OK to book the worker into all these requests NHSP Online Agency User Help Guide Page 14 of 34 Version V 4 2 Modified December 2012 14 00 21 14 00 21 14 00 21 14 00 21 14 00 21 14 00 21 14 00 21 14 00 21 14 00 21 14 00 21 14 00 21 14 00 21 14 00 21 14 00 21 14 00 21 14 00 21 NHS Professionals 7 0 Add Agency Worker If you wish to add a Flexible Worker that does not already exist on the NHS Professionals system click on the Add Agency Worker link in the menu d J bima Oh eee anrr bates ee ter dd Add Hew Agency Worker for HA Surname First Mamme MI Number EE Format Xx111111X DIN ABCD1B5 ABCDEndao AMBPU UDO AMRF Gen Acute AM SHOO AMGH Gen Acute Add Agency Worker Enter all information that is relevant to the worker that you wish to place You will need to enter all the appropriate fields for this worker Note that NI Number is a mandatory field and this is used to ensure that this is used as a unique identifier for the system There is no other option for this and you MUST enter their valid NI Number Failure to do this2. NHSP Online Agency User Help Guide Page 32 of 34 Version V 4 2 Modified December 2012 NHS Professionals AMSPO0 Ambulance Practitioner Advanced e AMTLOO Ambulance Station Officer Team Leader 6 PYSWOO PYSHOO THTOO PYRPOO PYSPOO0 PYAPOO Physiotherapist Advanced PYSEO0 Physiotherapist Specialist Experienced Rotational PYCOO Physiotherapist Consultant 7 T7 H 7 4 5 5 H f T PYSROO opecialist Physiotherapist Respiratory Problems RDSTOO RDRPOO RTRPOO Radiographer RDSPO0 RDSOO0 RDTMOO RDAPOO RDCOO Speech and Language Therapy Assistant Associate oL SH00 Practitioner 4 Speech and Language SLRPOO 5 Therapists SLSPOO Specialist Speech and Language Therapist 6 SLCOO Consultant Speech and Language Therapist 8 Physioth ysiotherapy PYSCOO opecialist Physiotherapist Community PYTMOO Physiotherapy Team Manager Support Services Assignment AFC PORTOO Porter BL 1 m DMOO Domestic 1 DMHO00 Domestic Higher Le DMS00 Domestic Supervisor N leck lech l ESWOO0 Estate Worker Jo o 1 EE ESWHOO Estate Worker Higher 2l Estates EMWOO Estate Maintenance Worker O a SSW00 Sterile Support Worker EA Sterile Services SSWHO00 Sterile Support Worker Higher WE Sterile Support Worker SSS00 Supervisor 3 MNI P NHSP Online Agency User Help Guide Page 33 of 34 Version V 4 2 Modified December 2012 NHS Prof
3. information click the Login Button Login ID Password Forgot your passyvvord NHSP Online Agency User Help Guide Page 5 of 34 Version V 4 2 Modified December 2012 NHS Professionals 3 0 Main Menu You should now be successfully logged onto the NHS Professionals online booking system and this screen will be displayed Staff Bank NHS Professionals Process View Requests Hotifications Add Agency Worker Agency Inform Edit Agency Worker za Book Agency Worker Invoice Details East Kent Hospitals Uni Notifications HS Foundation Trust 465331711 08 Apr 2010 07 00 15 00 C S VVO0 Kent amp Canterbury Reports Hospital Bookings Status Acute Pain Mangt KCH User RB ige Modified Request East Kent Hospitals Uni Change Pasawerd NHS Foundation Trust 45533110 08 Apr 2010 07 00 15 00CSWO00 Kent amp Canterbury Hospital Acute Pain Mangt KEH Modified Request The main menu provides you with the ability to navigate easily to the task you wish to perform Each of these will be covered in more detail throughout the remainder of this document Please also notice that the Notifications page is displayed to the right of the menu by default Read more on this on the Notifications section of this manual NHSP Online Agency User Help Guide Page 6 of 34 Version V 4 2 Modified December 2012 NHS Professionals Menu Options Allows you to view any requests that have been t
4. AMSH Gen Acute Male Update Agency Worker You should edit the detail as required Note that you will not be able to select an Assignment if that Assignment already exists on the Workers Personal Details l Once you have updated the detail click on the Update Agency Worker button If the updates are successful you will receive confirmation of the updates Confirmation Agency Worker details has been Updated successfully to the System NHSP Online Agency User Help Guide Page 16 of 34 Version V 4 2 Modified December 2012 NHS Professionals 9 Invoice Details To view your invoice details for a particular invoice or booking Click on the Invoice Details link in the menu You will be presented with the following page View Agency Invoice Details v By Shift Reference Number C By Invoice Number Enter the Number You can search for an invoice by either the Shift Reference Number or the by the Invoice Number by selecting the appropriate option and entering the number View Agency Invoice Details C By Shift Reference Number v By Invoice Number Enter the Number 06651 a8 Once you have done this click submit and the invoice detail for that number will appear Date of Invoice Feb 2011 Date of Processing Feb 2011 Feb 201 1 Training Pay Invoice Disputed No Date Disputed By Reason 45037930 1 Feb 2011 41139306 Training
5. Booking Please Fill in search criteria to filter Agency Workers Surname like training Firstname like Please note The Agency Workers will be filtered by providing Surname Firstname Only required if it is a Direct Booking Close NHSP Online Agency User Help Guide Page 21 of 34 Version V 4 2 Modified December 2012 NHS Professionals Select the name of the flexible worker and click the Modify Booking button Agency Booking Screen Agency Worker Date start Time End Time Assignment Training Modify Booking Delete Booking Back When the new worker is booked you will receive a confirmation message Confirmation The Booking information has been modified If you require to delete the booking click on the Delete Booking button from within the Agency Booking Screen and you will be prompted by the following message Microsoft Internet Explorer i 2 You are about to delete the Agency Worker For this booking Are you sure vou want to proceed E Cancel Clicking OK will prompt you to enter a Reason why you are deleting the booking enter the reason and click Ok Explorer User Prompt Script Prompt Please enter the reason why you are deleting this Booking Cancel worker Cancelled NHSP Online Agency User Help Guide Page 22 of 34 Version V 4 2 Modified December 2012 NHS Professionals Enter the reason in as full an explanation as possible and
6. NTM Health Visitor Midwifery Team Leader ww Manager Manager 7 wm Marone g NMM Matron Agency Worker Consultant 8 Agency Worker Team Leader NHSP Online Agency User Help Guide Page 29 of 34 Version V 4 2 Modified December 2012 NHS Professionals Area of Work The Area of Work code informs you of any special skills or experience that the Flexible Worker will require in order to be able correctly work on that request Area Of Field Of Practise Work Description opecialist Community Public Health 60 ChidHospta ePCcU STEE EH Theatre Recovery 40 Theatre Anaesthetics 49 Ophthalmology 61 63 94 43 59 55 52 40 49 48 36 24 16 07 05 04 03 Neurosurgery 08 General Mental Health and Learning Disabilities Substance 74 Abuse Addictions Community Mental Health Midwifery All other staff groups will follow now without the Assignmnet Types and Area s of work being split this is due to the limited use of the Area of Work field NHSP Online Agency User Help Guide Page 30 of 34 Version V 4 2 Modified December 2012 NHS Professionals Administration Services Assignmen AFC BACOO Business Administration and Projects 3 Business and Projects Payroll Clerk APCOO Accounts Payable Administrator 3 Finance ae ARCO0 Accounts Recievable Administrator 3 APTDOO Accounts Payable Team Le
7. added a note You should read this note before making a booking as it may contain important information regarding this request NHSP Online Agency User Help Guide Page 8 of 34 Version V 4 2 Modified December 2012 NHS Professionals 4 1 Booking a Flexible Worker This section comes immediately after you have completed the actions in section 4 0 If you see any pop up messages appear you should find an explanation in the section Error Messages found later in this document Before you attempt to book a Flexible Worker into the request you should ensure that you have read any notes that are attached to that request Clicking on the Notes button will display any notes associated with that request Request Notes For Reference Number WEIADIAIAS Hotes Entered By HotesEntered n Hotes Feb 2011 16 06 C s required Interview required Once you have read and understood the notes associated with that request or there are no notes click on the Options link to the left of request you require to book a Flexible Worker into The Agency Bookings Screen will be displayed Agency Booking Screen Agency Worker Add Agency Work Date 12 Feb 2011 Start Time 14 00 End Time Assignment Traininq The detail of the request will be displayed to you as above When you are ready to book your Flexible Worker click on the Add Agency Worker button NHSP Online Agency User Help Guide Page 9 of
8. click the OK button You will then receive the confirmation that the Agency Worker has been cancelled Confirmation The Booking information has been deleted 12 0 Changing or Resetting Your Password It is possible for NHS Professionals Online Users to change their own passwords via the change password link in the menu or if you have forgotten your password you can reset your password using the Forgot Password link on the login page 12 1 Changing Your Password once logged in The top of the page shows details of the logged on user along with the password valid to date this will enable you to keep a check but the system will remind you to change your password 14 days before and for everyday after until it expires We recommended you change your password as soon as you see these prompts to avoid any problems Staff Bank Click on the change password link in the menu and you will see the following page appear X our new password Must be between amp and 24 characters tn erof and contain at least ane number and one upper case letter CHANGE PASSWORD Enter your current Password Enter the new Password Confirm waur nemw Password Enter your current password and then your new password twice NOTE that your NEW password must be NHSP Online Agency User Help Guide Page 23 of 34 Version V 4 2 Modified December 2012 NHS Professionals between 8 and 24 Characters long and contain at
9. may result in access to the NHS Professionals Online system being withdrawn by the trust Confirmation he Agency Worker has been added successfully to the System Once the worker is added a confirmation page will be displayed If you have any problems adding your Flexible Workers consult the Error Messages section of this manual If this does not the issue contact NHS Professionals by resolve by emailing web support nhsprofessionals nhs uk and include the Flexible Workers full name and National Insurance Number NHSP Online Agency User Help Guide Page 15 of 34 Version V 4 2 Modified December 2012 NHS Professionals 8 0 Edit Agency Worker Should you require to update or edit the details of one of your Flexible Workers you should click on the Edit Agency Worker link from the menu The following page will be displayed for you to select your worker Enter in the Surname of the worker and click Continue pking Please Fill in search criteria to filter Agency Workers e like training Firstname like Please note The Agency Workers will be filtered by providing Surmame Firstname Only required if it is a Direct Booking Your entry will now take you to the edit agency worker page Training WT E MI Number H22 222N Format 441111118 JL Ea NMC Nursing and Micwitery Counc 44R4455R 10 Feb 2011 ABCD16 ABCDEndo AMRPOO AMRF Gen Acute AMSHU D
10. 34 Version V 4 2 Modified December 2012 NHS Professionals The following pop up window will appear You will need to enter the name of your Flexible Worker as it is appears in the NHS Professionals system For the few first times try typing in the SURNAME ONLY You will then see the name as it appears in the system and you can then type in the full name next time If Direct Booking Please Fill in search criteria to filter Agency Workers i i rainin Simply type in either the surname Surname like raining or both surname and first name Firstname like and click Continue BET Please note The Agency Workers will be filtered by providing Surname Firstname Only required if it is a Direct Booking Close Please note that shortening the first name will not return any flexible workers i e typing in Mike is not the same as Michael and Jon is not the same as Jonathan If the person you are searching for is not returned in the results try searching again using the surname only or try an alternative spelling or that person does not exist in our database Agency Booking Screen Assignment Training You will then be presented with all the workers that are listed on the NHS Professionals database that match the surname and or first name that you typed in Use the drop down box to select the worker that you wish to book into that request Then click on the Add Booking button at the bottom of t
11. Fw Note that when the invoice has been agreed to be paid the status block will turn from Red to Green and the invoice header will indicate the invoice to be paid 49037930 1 Feb 2011 41139306 Training Fi NHSP Online Agency User Help Guide Page 17 of 34 Version V 4 2 Modified December 2012 NHS Professionals If you enter in an invalid Invoice number or the invoice doesn t not yet exist within the NHS Professionals system you will receive the following message Mo Invoice exists far the Invoice Number 001245578 If you have tried searching for an invoice by the Shift Reference Number and the shift does not yet have and associated invoice the Shift Details screen will be displayed 48261545 Training FW1 13 Feb 2011 14 00 21 00 KCH AcutePain KCH If you have entered in an invalid Shift Reference Number or a number that does not exist then you will receive the following message Mo Shift exists far the Shift Reference Number 531323154 NHSP Online Agency User Help Guide Page 18 of 34 Version V 4 2 Modified December 2012 NHS Professionals 10 0 Notifications The notifications page will show you any bookings that have been modified within 24 hours of the start time of the shift This includes cancellations and modifications You will need to check this section to be informed of the most recent changes to any bookings in this time scale Notifications Agency Inform East Kent Hospitals Uni NHS Fo
12. Local intranet 13 0 Logging Off the System Once you have completed all necessary work please log out of the system using the Logout link NHS Prof i xwnzik otafttBank This will log you out of the NHS Professionals website and close the web page NHSP Online Agency User Help Guide Page 25 of 34 Version V 4 2 Modified December 2012 NHS Professionals 14 0 Warning Messages Throughout your use of the NHS Professionals Online booking system you may receive messages about the actions you are trying to perform A list is provided for you here This list is not exhaustive if you have any questions regarding these messages please contact NHS Professionals Adding a new Flexible Worker with expired registration or invalid registration details If you try to add a FW s assignment which requires a PIN and you have not entered their PIN before selecting their assignment you will see the following error Message from webpage X A Please enter the registration details before entering an Assignment code that requires a worker to be qualified To rectify this message enter their PIN and reselect their assignment If you have entered their PIN and that PIN fails the validation checks you will see the following messages Invalid NMC PIN xi A Invalid NMC Registration Number Valid Format is 99499994 Invalid GDC PIN Message from webpage X AN Invalid SDC Registration Number It should be numer
13. Professionals NHSP Online Agency User Guide NHSP Online Agency User Help Guide Page 1 of 34 Version V 4 2 Modified December 2012 NHS Professionals CONTENTS Page 1 0 Important Notice Submission of Agency INVOICES 3 2 0 G ting Started NEEDED 4 SEENEN 6 40 VIEW Ee UL 8 4 1 Booking a Flexible Worker e eeseee eee ee eee e rene enne eren nennen 9 5 0 Book Agency WORK meme e 12 6 0 Block BOOKING PRETI T 14 TO PAGO AGENCY ET E 15 8 0 Edil AGENCY WORK E 16 Ming gb c e 17 10O Te Oh ed e Qt 19 11 0 FRC ee E OO le KT 20 12 0 Changing or Resetting Your Password cce esee eeee rennen nnn 23 19 0 Logging Off the SY SLC EE 25 SEENEN 26 14 0 PD CI Ar 29 NHSP Online Agency User Help Guide Page 2 of 34 Version V 4 2 Modified December 2012 NHS Professionals 1 0 Important Notice Submission of Agency Invoices Why you need to act on this notice NHS Professionals seeks to process and pay invoices from agencies promptly to terms but our experience is that delays are caused because invoices do not accurately reflect the work as booked by the Trust on the NHS Professionals Online booking
14. able shifts for Once a Trust has been selected choose the start date and end date for the time period you wish to see You may not select more than a 7 day period for this range and for larger trusts you may need to reduce this further Then press the submit button Should the Search Criterion you have entered produce any results the following screen will be displayed Agency Requests for Trust East Kent Hospitals Uni NHS Foundation Trust Location KCH Kent amp Canterbury Hospital D Ward Acute Medical S Acute Medical Staffing KCH D Options ZHLDGKMGE 8 Feb 2011 07 00 Options YVEIADHJDCS 10 Feb 2011 OM Kent amp Canterbury Hospital Acute Medical Staffing KCH RNOO i link Hof Encrypted NHS Professionals Reference Number Notes button Each request will appear on a separate row and will contain the detail of that request Should you require to further filter the requests on the screen you can select the Location and or Ward from the drop down lists at the top of this screen The Options link will navigate you to the screen where you will be able to book a Flexible Worker into this request The Encrypted NHS Professionals Reference Number is unique to this request If you have any queries regarding this request you will need to quote this encrypted number in any communication you may have with NHS Professionals The Notes button will be displayed if there requester of this request has
15. ader A CO suman Resources Medical Staffing Officer Information Systems Information Technology Office Services Office Services Office Services Office Services Patient Services Patient Services Patient Services Clinical Coding Officer NHSP Online Agency User Help Guide Page 31 of 34 Version V 4 2 Modified December 2012 NHS Professionals CCODOO Clinical Coding Officer 4 CCE00 Clinical Coding Team Leader Allied Health Professionals Assignment AFC POSWO00 Clinical Support Worker Podiatry POSHOO Clinical Support Worker Higher Level Podiatry POTOO Podiatry Technician PORPOO Podiatrist 4 Podas 5 POSPOO Podiatrist Specialist LS Podiatry Team Manager Podiatrist Advanced Podiatric Consultant Surgery 8 Dietician DISPOO Dietician Specialist LB Occupational Therapy Technical Instructor Higher OTTIOO level 5 Occupational Therapist OTSPOO0 Occupational Therapist Specialist 6l OTCO0 Occupational Therapist Consultant 1 8 Theatre Practitioner Scrub TPHL40 Theatre Practitioner Higher Level Anaesthetic 6 Oreraing Theatre Prectioner Deg Theare Pracitoner Higher Level Day Surgery 6 TPHL52 Theatre Practitioner Higher Level Recovery 6 TPHL55 Theatre Practitioner Higher Level Soup 6 TPHL59 Theatre Practitioner Higher Level Generg 6l Paramedic Ambulance Practitioner
16. d of this along with any successfully booked requests Chita bot shifts Agency Worker Training FW1 has not been Booked for the following Shifts Note the reason for the Validation Failure NHSP Online Agency User Help Guide Page 13 of 34 Version V 4 2 Modified December 2012 NHS Professionals 6 0 Block Bookings Whilst booking a Flexible Worker using either the sections 4 1 or 5 you may see the following pop up appear Message from webpage x The requester has specified that this range request be Filled by one Agency worker only So Training FwW1 will be V booked For all the 16 shifts in the range Do vau wish bo continue with this booking This means that the request you are trying to book your flexible worker into is part of a larger block booking where the requester has specified that only one member of staff can cover all those requests The number of requests in the range is displayed in the pop up box In this case there are 16 If you continue you will see all the requests in that range aaaaaanaaaaaaa a olf g Feb 201 1 10 Feb 2011 11 Feb 2011 12 Feb 2011 13 Feb 2011 14 Feb 2011 15 Feb 2011 16 Feb 2011 17 Feb 2011 16 Feb 2011 19 Feb 2011 20 Feb 2011 21 Feb 2011 22 Feb 2011 23 Feb 2011 24 Feb 2011 KCH KEH KCH KCH KEH KEH KCH KCH KCH KEH KCH KH KCH KEH KCH AcutePain KEH AcutePain KEH
17. e from webpage X A The Agency Worker vou are trying to book has an expired Registration Number This Agency Worker cannot be Booked Message from webpage ES A You cannot place this Agency Worker into the shift since the Agency Worker has Invalid Registration Number NHSP Online Agency User Help Guide Page 27 of 34 Version V 4 2 Modified December 2012 NHS Professionals ZALDGKMGEF S8 Feb 2011 a7 DU Acute Medical S The Registration Number is Invalid for the Agency Worker WEL amp DHJDCS 10 Feb 2011 o7 00 Acute Medical The Registration Number iz Invalid for the Agency Worker XFJBEIKEED 11 Feb 20H 1 a7 DU Acute Medical S The Registration Number is Invalid for the Agency Worker YGKCFJLFGSS 12 Feb 2011 07 00 Acute Medical gt The Registration Number is Invalid for the Agency Worker ZALDGKMGIF 13 Feb 2011 07 00 Acute Medical S The Registration Number is Invalid for the Agency Worker VVEIADHJOG8 14 Feb 2011 07 00 Acute Medical The Registration Number is Invalid for the Agency Worker To rectify these messages you should use the Edit Agency Worker menu option and reenter the details for this FW If you are trying to book a worker and the ward you are trying to book them for has requested a note Descriptive Non Availability to this FW for this worker you will see the following page Descriptive Hon Availibilty Description Do not book this worker for Acute Pain Management Es KG This no
18. essionals Health Science Services Assignment AFC BMRPO0O Biomedical Scientist BMTLOO Biomedical Team Leader Biomedical BMSPO00 Biomedical Scientist Specialist 6 Sciences Biomedical Scientist Team 7 BMTMOO Manager BMAPOO Biomedical Scientist Advanced Clinical Support Worker healthcare 2 BMSWO00 Science SH Clinical Support Worker Higher 3 Clinical Sciences BMSH00 Level healthcare Science CSAPOO Registered Clinical Scientist CSCOO Principal Clinical Scientist EH CYSHO00 Cytology Screener Entry Level Cytology CYTOO Cytology Screener Medical Engineering Technician MTTOO Entry Level MTPO00 Medical Engineering Technician LS Medical Engineering Technician MTAPOO Manager CSRPOO Medical Physics Technician opecialist Medical Physics CSSPO00 Technician em Optometrist Entry Level 4 Optometry OPSPOQ Opbomest e iM ieu Pharmacy Support Worker Higher PASHOO0 Level PATOO Pharmacy Technician 1 4 PARPOO Pharmacist EntryLevel 5 Pharmacy PATHOO Pharmacy Technician Higher Level 5 Pharmacist Pharmacy Technician Team La PATMOO Manager 7 PAAPOO Pharmacist Specialist PACOO Consultant Pharmacist E NHSP Online Agency User Help Guide Page 34 of 34 Version V 4 2 Modified December 2012
19. f the ward area on which your staff number has worked must be shown on your invoice timesheet These details should be quoted from the NHS Professionals Online System Detail on invoices that do not match the detail in the NHS Professionals systems WILL delay payment e Payment terms of 30 days e Agency invoices should be addressed as follows Trust name gt NHS Professionals Ltd E01 Payables 7095 Phoenix House Topcliffe Lane Wakefield WF31SN NHSP Online Agency User Help Guide Page 3 of 34 Version V 4 2 Modified December 2012 NHS Professionals 2 0 Getting Started The following guide has been compiled to aid you in your day to day use of your NHS Professionals Agency Web Browser The Agency Web Browser allows Agencies to Automatically view shifts that are available to them Add new Agency Workers onto the NHS Professionals database Book Workers into available shifts View the status of invoices being processed by NHS Professionals To gain access to the system you must logon to the NHS Professionals web site this means you will need to open your Internet Browser typically Internet Explorer and then enter the NHS Professionals website address into the address bar http www nhsprofessionals nhs uk Working in partnership with NHS Trusts Search this site Professionals we Tai F apen EL On this page click Lake the Login button News and Events Admin amp Clerical Care Support Worker
20. he screen NHSP Online Agency User Help Guide Page 10 of 34 Version V 4 2 Modified December 2012 NHS Professionals A message will be displayed stating that the worker is being validated The Flexible Worker may not be validated if they are booked into a shift for an overlapping time period Should this occur a pop up notification will be displayed to you notifying you that the Flexible Worker cannot be booked Once the Flexible Worker is validated the Confirmation page will be displayed to you Confirmation e d ae Your Booking has been Confirmed isplay the unencrypte Professionals Booking Here is Your Reference Number AQ 9441 0 5 Reference Number You must ensure that your invoice includes this Reference Number in order for the invoice to be paid Main Manu Modifying or Cancelling your Bookings Please see the later section of this manual entitled Booking Status to view details on how to modify or cancel your bookings NHSP Online Agency User Help Guide Page 11 of 34 Version V 4 2 Modified December 2012 NHS Professionals 5 0 Book Agency Worker If you require to book an Agency Worker into a number of requests at one time click on the Book Agency Worker menu option and the following screen will be displayed Select Agency Worker Trust RVVEast Kent Hospitals Uni NHS Foundation Trust Start Date FEB 201 1 End Date 14 FEB 2011 oelect the agency worke
21. ic with minimum 5 and maximum 6 digits Invalid GMC PIN Message from webpage X AN Invalid GMC Registration Number Valid Format is 9999999 7 digits NHSP Online Agency User Help Guide Page 26 of 34 Version V 4 2 Modified December 2012 NHS Professionals Invalid HPC PIN Message from webpage X A Invalid HPC Registration Number Ik should stark with amp 5 B5 CH DT OT PH or ODP plus 5 digits Invalid RPS GB PIN Message from webpage Invalid DIN Number The PIN Number For RPS GB should contain a minimum of 5 and maximum of 7 characters and all the characters must be numeric To rectify these messages enter the FW s NMC PIN in the format described in the pop up message Booking Validations Back to Back Working If you try to enter one of your FW s and that person is working back to back shifts deemed as the type of shifts like working a night and then an early you will receive the following message Sorry You cannot place this Agency Worker into this shift as it vvould cause back to back working An Agency Worker cannot work a late shift followed by a night shift or a night shift followed by an early shift As the Working Time Regulation WTR states that workers cannot work these types of hours you will NOT be able to book this FW If you are trying to book a FW that does not have a valid registration or their PIN has expired you will see on of the following messages Messag
22. least one number and one upper case letter click submit and your password will be changed if it matches the rules above 12 2 Resetting a forgotten password If you have forgotten your password click on the Forgot Password link from the main login page You will be redirected to the Password Management System 3 Password Management Microsoft Internet Explorer provided by NHS Professionals File Edit view Favorites Tools Help Bak gt Q at A Search f Favorites C amp X fA Address Ej http uat int www s10 4001 ForgottenPasswordEntryPoint1 aspx AspxAutoDetectCookieSupport 18returnurl http uat int www s 1 0 amp showHeaders truetdoadinframe f Go Links 2 Password Management INHS Professionals Forgotten Password Av Username mfrostagorh Email Address mark frost nhsprofessionals nhs uk Confirm Email Address mark frost nhsprofessionals nhs uk pA Type the characters you see IK 4 66 in the picture Deg cancel After clicking reset you will receive an email with a link to a web page to allow you to enter a new password xi E Done Q Local intranet Enter your username and then the email address you registered your username with NHS Professionals with twice please note you will not be able to copy and paste your email address from one box to the other Once you have done this you will be asked to enter the CAPTCHA information Simply ty
23. pe in the 5 letter number and letter combination into the box below the CAPTCHA detail Click Reset Password and an email will be automatically sent if your email address is recognised Retrieve your email and click on the link in this email You will see the following page appear NHSP Online Agency User Help Guide Page 24 of 34 Version V 4 2 Modified December 2012 NHS Professionals Enter your new password details following the rules on screen Enter the CAPTCHA information you see displayed on screen Click Reset Password and your password will be reset and you will see a page to confirm you have changed your password You will not be able to login to the system 3 Password Management Microsoft Internet Explorer provided by NHS Professionals File Edit View Favorites Tools Help ae Bak gt O Qsearch Favorites C amp X C fA Address http uat int viww s10 4001 ForgottenPasswordEntryPoint2 aspx AspxAutoDetectCookieSupport218ref c387F362 7707 47a2 a3db e85ab3136915 e Go Links SI Password Management NHS Professionals Forgotten Password Please submit a password that is 8 24 characters long and contains at least two of the following numbers lowercase letters and uppercase letters i e password1A or passVVORD New Password Confirm New Password Type the characters EQR QS you see in the picture Reset Password Cancel xl Done e KE ES mE
24. r by clicking on Select Agency Worker button and type in the Agency Worker s name remember it is advisable to enter the Surname only If Direct Booking Please Fill in search criteria to filter Agency Workers Surname like training Firstname like Please note The Agency Workers will be filtered by providing Surname Firstname Only required if it is a Direct Booking Once you have entered the worker s name click the continue button and you will be returned to the Select Agency Worker page where you should now select the Agency Worker that you wish to be book Select Agency Worker Agency Worker Training FW Trust PA East Kent Hospitals Uni NAS Foundation Trust Start Date FEB 2011 End Date 14 FEB 2011 NHSP Online Agency User Help Guide Page 12 of 34 Version V 4 2 Modified December 2012 NHS Professionals A list of requests will be displayed that you can book the Agency Worker into To book the Agency Worker tick the Select tick boxes and then click the Save Bookings button Back You will receive confirmation for the requests where the Agency Worker has been booked Agency Worker Training FW1 has been Booked for the following Shifts Confirmed Book ing De tails Bank Reg Hum 48038081 Ooo amp Feb 2011 48038086 14 Feb 2011 Acute Medical 5 Acute Medical If the Agency Worker fails any of the validations that NHS Professionals requires you will be notifie
25. ransferred to your View Requests agency dependant on search criterion you have entered and the Trust s agency preferences Allows you to enter in the details of your Flexible Workers that are not already on the NHS Professionals system Once you EENG NEUE have entered their details you will be able to book them into requests in the View Requests screen Process ANA E SE edit Ne SEN of your staff This includes adding SEBES new assignments and updating PIN details Allows you to make bookings for booking Allows you to see the details of E Details invoices and they re status within the NHS Professionals Invoicing Notifications modifications cancellations to bookings within 24 hours of the start of the shift Allows you to view all the i bookings that have been made for Repon POORNA your agency based on the search criterion that you enter Redirects you to the NHS Professionals Password Others CEDE PASSWOTO Management system to enable you to reset your password NHSP Online Agency User Help Guide Page 7 of 34 Version V 4 2 Modified December 2012 NHS Professionals 4 0 View Requests Once you have clicked on the View Requests link from the menu the following screen will be displayed Agency Requests Filter Options Trust East Kent Hospitals Uni NAS Foundation Trust Start Date FEB 2011 End Date 14 FEB 2011 In this screen choose the Trust that you wish to view avail
26. rther The Booking Status page will then be displayed for all the bookings for your agency You can further filter this report by using the Location and or Ward drop down lists at the top of this page Should you require to export this report to Excel click on the Export to Excel button at the bottom of the screen Agency Bookings for Trust East Kent Hospitals Uni NHS Foundation Trust Location KCH Kent amp Canterbury Hospital Ward Acute Medical S Acute Medical Staffing KCH Ward 4ssignmen Training Hotes Options 48037930 Training Fw S Feb 20d1 07 00 21 00 Kent amp Canterbury Hospital Acute Medical Staffing CH NO Records 1 1 of 1 Export to Excel Back Clicking on the options link will allow you to Modify or Delete your booking This allows you to change the name of the worker booked into the request or delete the booking altogether this request will still be available to be booked from the Book Agency Worker or View Requests pages NHSP Online Agency User Help Guide Page 20 of 34 Version V 4 2 Modified December 2012 NHS Professionals To modify the booking click on the Change Agency Worker button Agency Booking Screen uds Location eg Agency Worker TraimimgFWl S O Date 13 Feb 2011 Start Time 14 00 End Time 21 00 Assignment CSWO0 Training Enter the name of the worker you wish to book into the request as before If Direct
27. s Locum Doctors Midwives Registered Nurses Specialist Nurses vi e Student Murses News and Events Trust Bank Workers Locum Doctor Costs Spiral Due To Workforce Planning Failures Logins Di Mew Agency Partnership Programme May Help Trusts Cut Agency Costs By Over 1096 Per Year e Learning amp Development Downward Trend In Shift Demand Reverses Contact Us ED mE Use NHSP Online on mobile at m nhsp nhs uk gt The following page will appear NHSP Online Agency User Help Guide Page 4 of 34 Version V 4 2 Modified December 2012 NHS Professionals NHS Working in partnership with NHS Trusts Search this site p Professionals Home F E oc e E About Us j L f Login News and Events Admin amp Clerical r i Join Us Care Support Workers Locum Doctors a i Hot Jobs e d Midwives A 7 l NN gt Registered Nurses 4 DE FAQs 7 s Specialist Nurses Student Nurses L Trust Bank Workers Struggling in Find shifts Logins e Learning amp Development Contact Us mii i l i l i i Our Managed Services Management Information m Holi jay Leaming Bool ings Environment There are training resources for the To login click NHSP Online system found NHSP Online in the Help Guides section The NHSP Online login page will appear You will now be asked to insert your Login ID and Password Once you have completed this
28. system NHS Professionals can only pay invoices on the Trust s behalf where there is total agreement with what the Trust has booked and what has been invoiced by the agency The requirements below are designed to enable you get paid promptly failure to do so can result in delays We would therefore ask you to carefully check all invoices submitted to ensure that they conform to the requirements below the agency must ensure that its operatives have online access to NHS Professionals Online to undertake these checks contact web support nhsprofessionals nhs uk if you require access Information that your invoice MUST contain NHS Professionals checks that the timesheet and the itemised invoice both accurately reflect the shift booking This means The timesheet must be signed off by an authorised signatory on the ward area at the Trust e The invoice or timesheet must show the booking reference number preferably both Any invoice without a booking reference number shown will not be processed but returned to the Agency If you cannot provide a booking reference number then the shift will be considered a direct booking and should be removed from NHS Professionals statement e Separate invoices must be supplied for individual staff booked Only 1 timesheet per invoice will be accepted Multiple timesheets attached to 1 invoice will be returned to the agency for re invoicing Full details of the name of the Trust and hospital and the name o
29. te could indicate anything that the requester wants to let you know If you see the sort of message above where it indicates that someone should not be booked here you should contact NHS Professionals NHSP Online Agency User Help Guide Page 28 of 34 Version V 4 2 Modified December 2012 NHS Professionals 14 0 Appendix This section is provided to supply you with additional information that whilst not directly relating to the functionality of the NHS Professionals web booking system is useful information that will ensure your understanding of some of the related information used in the system Assignment Types and Area s of Work When you see the assignment you should read the letters and numbers as two separate entities The initial acronym e g CSW indicates the Staff Group and Band of Flexible worker that the NHS Professionals client requires The set of numbers e g 00 next this acronym indicates the area speciality that the flexible worker must have to be able to work that request Nursing amp Midwifery Nursing amp Midwifery will be discussed here as a separate entity to the other Staff Groups due to it s larger number of Area s of Work Assignment Code Description Band CSW qCareSupprtWoker 2 CSWH Care Support Worker Higher 3 NN NurseryNurse DN Dental Agency Worker Registered Midwife 5 NN DN HN RM Community Psychiatric CPN Agency Worker NTL HV MTL
30. undation Trust 46533111 09 Apr 2010 07 00 15 00 C Kent amp Canterbury Hospital Acute Pain hangt KCH Modified Request East Kent Hospitals Uni NHS Foundation Trust 46533110 09 Apr 2010 07 00 15 00IC S VV OH Kent amp Canterbury Hospital Acute Pain Mangt KCH Once you have acknowledge the change and recorded it within your system tick the Acknowledged tick box and then click the Completed button Hotifications Agency Inform East Kent Hospitals Uni NHS Foundation Trust Kent amp Canterbury Hospital East Kent Hospitals Uni NHS Foundation Trust Kent amp Canterbury Hospital Acute Pain Mangt KCH NHSP Online Agency User Help Guide Page 19 of 34 Version V 4 2 Modified December 2012 NHS Professionals 11 0 Reports Booking Status The Booking Status report will display a list of the requests that you have booked a Flexible Worker into along with the NHS Professionals Reference number RVV East Kent Hospitals Uni NHS Foundation Trust Start Date 11 FEB 2011 NS End Date 11 FEB 2011 Calender Submit Once you have clicked on Booking Status in the Menu the Agency Bookings Filter Options page will be displayed Choose the Trust and date range that you wish to see confirmed bookings for and the click on the submit button You will not be able to have a greater than 15 days date range and for larger trusts you may wish to reduce this fu
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