AVTECH - Room Alert 4E User's Guide & Reference
Contents
1. SCS OR uuu uu u uuu uu EEA 18 AVTECH Software Inc Room Alert 4E Table of Contents 2 19 PON OL SONG ______ ______ ___ 19 A SS OP ease scot se ces 19 VOW SC SON n uuu 19 PROC Me _____4_ _______ 19 iu u uu una 22 sn 2 u um 2 19 MI OCS uu unum ua u gt _ _ _ _ _ 19 Additional Screens And Interfaces J J J J 20 20 _ _________ _ 20 21 Coc ACS CUS ee E E EE E 22 E s A S S S A E UU A 22 PATO u 23 NO i Se u ne u ee ere 23 Uperadine ____ 2 IOo Pl uuu _______ ___ 23 Unit Accessible Although Not Discoverable 25 Performing Firmware TRC CO C1 26 Included With Room Alert amp TemPageR Advanced Software For Discovery Management Logging Graphing Alerting amp More AVTECH Software Inc Room Alert 4E Introduction Introduction What Room Alert 4E Is The Room Alert 4E ID Box is one of AVTECH Software s AVTECH hardware solutions for Advanced Computer Room Environment Monitoring Alerting amp Automatic Corrective Action It 18 designed specifically t2. Special Thanks We would like to recognize field test participants our inhouse support staff and the entire software amp hardware development teams for their contributions and assistance in completing this manual Sales Support amp Contact Information To receive further information or assistance regarding this publication or any AVTECH product or service please contact Headquarters AVTECH Software Inc Email Sales AVTECH com 16 Cutler Street Cutler Mill Support AVTECH com Warren RI 02885 2761 USA Info AVTECH com Phone 401 628 1600 Web AVTECH com Sales 888 220 6700 EnvironmentMonitor com PagerEnterprise com Fax 401 628 1601 RoomAlert com TemPageR com Room Alert 4E Table of Contents Table Of Contents I Usd Smeets et neta uuu u 1 YY Tice Rooma ___ __ 1 Benefits Of Using Room Alert 4E 2 l 211 sss Sse 3 PACA as 3 _ ______ __ ___ _ ____ 6_6_6___0 8_ 4 6_6_6 3 Step 1 Install The Ay TECH Device Discovery Utiltty 4 SED 2 Install he Room Alert Dy OX os u U LL LLULLU u u as ayasa aaa spasuaaash 4 Step 3 Discovery And Network S ftn 8 uu uuu ari
3. amp software Nothing on the AVTECH Install amp Update CD or documentation shall be construed as conferring any license under any of the AVTECH Software AVTECH or any third party s intellectual property rights whether by estoppel implication or otherwise Trademark Acknowledgements AlertScript AVTECH the AVTECH Logo AVTECH Software the AVTECH System Manager Character AVTECH com AVTECHSoftware com Environment Alarm Environment Monitoring Made Easy EnvironmentMonitor com IT Environment Monitoring Made Easy MUPS Network Wide Monitoring Made Page Command PageR PageR Data Center PageR Enterprise PagerEnterprise com Device Discovery Device ManageR Protect Your IT Environment Don t Wait Until It s Too Late Room Alert Room Alert PLUS Room Alert RPC Room Alert Signal Tower Signal Tower RoomAlert com System Monitoring Made TemPageR TemPageR com and Temperature Monitoring Made Easy WISH are trademarks or registered trademarks of AVTECH Software Inc Any other trademarks product or company names mentioned herein are the property of their respective owners and used strictly for the purpose of identifying compatibility AVTECH Software Inc cannot attest to the accuracy of any other organization s ownership claim to a trademark and use of any trademark in this publication should not be regarded as affecting the validity of any trademark or service mark
4. be sure to install the AVTECH Device Discovery Utility on the system that will be used to upgrade the Room Alert 4E firmware if it 15 not already installed IMPORTANT NOTE Be sure that there are NO WEB BROWSERS ACCESSING the Room Alert 4E unit from anywhere on your network before uploading the firmware as this could cause the firmware update to be incomplete or become corrupted When completed open the AVTECH Device Discovery Utility and click the Search button When the Room Alert 4E unit 15 located select it and click the Upgrade button If the unit can not be located although 15 accessible via web browser skip to the Unit Accessible Although Not Discoverable section below Navigate to the location where the Room Alert 4E Firmware Update file was saved select it and click the Upload button A dialog will then load asking for confirmation of the firmware upload Click Ok to upload the Room Alert 4E Firmware Update file to the Room Alert 4E unit Reset Factory Default Settings There are two primary methods for returning TemPageR to the factory default settings This can be useful if the unit 1s assigned invalid network settings and 15 no longer accessible or if the unit will be moved to new location and will be reconfigured If the unit 15 accessible on the network and the Settings screen can be accessed clicking the Reset Defaults button on the left menu of the Settings screen will restor
5. sensor that connects to one of the switch sensor contact sets via a low voltage 2 wire cable Smoke Sensor RMA SS1 SEN The AVTECH Smoke Sensor allows a real time notification of the presence of smoke or fire This is an instant plug amp play sensor that connects to one of the switch sensor contact sets via a low voltage 2 wire cable Air Flow Sensor RMA AF1 SEN The AVTECH Flow Sensor allows a real time notification of air flow status change 1 air flow going on or off This is an instant plug amp play sensor that connects to one of the switch sensor contact sets via a low voltage 2 wire cable Room Entry Sensor RMA RE1 SEN The AVTECH Room Entry Sensor allows a real time notification of door or cabinet entry i e door opening or closing This is an instant plug amp play sensor that connects to one of the switch sensor contact sets via a low voltage 2 wire cable Panic Button RMA PB1 SEN The AVTECH Panic Button provides the ability to initiate a real time notification to others via the push of a button This is an instant plug amp play sensor that connects to one of the switch sensor contact sets via a low voltage 2 wire cable Any non voltage dry contact sensor can be connected to provide an immediate alert when the sensor or device changes status to go on off make break open close This creates an instant plug amp play sensor when connected to one of the switch sensor contact
6. 4E unit in the location bar of a web browser once it has been installed properly on your network NOTE If the Loading Sensor Data indicator remains on the page be sure that you do not have a proxy or Microsoft ISA server soliciting traffic and requests from the Room Alert 4E unit Below the menu bar on the Room Alert 4E is the device name date and time display and MAC address display NOTE If the date displayed is 2 14 36 the Room Alert 4E is currently unable to connect to a time server Please verify that the network has a connection to the internet and that NTP requests on UDP port 123 are not blocked If the network does not have a connection to the internet or use of a local time server is desired an IP address for a valid NTP time server can be entered in the Time Server IP field on the Advanced tab of the Settings screen To the right of the date and time is the product name and firmware version number This acts as a link that can be used to determine if the firmware version installed on the unit is the most current version An internet connection 1s required for the firmware version check The firmware is always current as of the time of shipment so there is seldom a need to upgrade shortly after purchase of the Room Alert 4E The exception would be those occasions where a new version of the firmware has just coincidentally been released The next row contains a field that can be used to modify the refresh
7. AVTECH External Light Tower or External Light Tower w Audio can be connected to this connection port Step 1 Install The AVTECH Device Discovery Utility The AVTECH Device Discovery Utility is used to initially discover the Room Alert 4E after it is connected to your network The Device Discovery Utility can be installed from the AVTECH Install amp Update CD or downloaded from the Downloads section of the AVTECH com website Install this utility on a Windows based computer that is located on the same network that the Room Alert 4E unit will be connected to Install this now and we will come back to the Device Discovery Utility in a later step Step 2 Install The Room Alert 4E ID Box The Room Alert 4E must be connected in the following order for initial configuration and discovery on the network to be successful Locate the Ethernet cable included with your package and connect one end to the Network port on the front of the Room Alert 4E unit aS Connect the other end of the Ethernet cable to an open port on the switch or router that will give the Room Alert 4E unit access to your network Next locate the AVTECH 5V 1A Power Adapter and plug it into a surge protected UPS power source This will allow alert notifications even after a complete power loss NOTE It is recommended that the Room Alert 4E unit be plugged into a UPS SVDC Attach the other end of the power adapter to the Power port on the Room A
8. AVTECH Support by Live Chat or email for a quick consultation This may save you valuable time and effort or help you to determine what caused the situation so that it can be avoided in the future Flood Smoke 7 gt CB Power Sa N Sound Light amp Entry A lt EB San Se Do N Mobile Devices ne N Email More lotion Ts 7 Samoan Digital Mobile Devices Temperature A ower Email More PC w Web Browser igital or PageR Enterprise 26 AVTECH Software Inc AVTECH com Protect Your IT Facility Don t Wait Until It s To Late
9. The AVTECH Flood Sensor is available with a standard or 24 flood sensor cable and allows a real time notification of flood or water leakage wherever the attached flood sensor cable is located This is an instant plug amp play sensor that connects to one of the switch sensor contact sets via a low voltage 2 wire cable Sound Light amp Entry Sensor RMA SLE SEN The AVTECH Sound Light amp Entry Sensor allows real time monitoring for sound and light at the location of the sensor This sensor also includes a set of switch sensor contacts and an AVTECH Room Entry Sensor Each sensor can be monitored independently or an any sensor contact set allows all sensors to be monitored via a single cable Any switch sensor can be attached to the switch sensor contacts This 1s an instant plug amp play sensor that connects to one or more of the switch sensor contact sets via a low voltage 2 wire cable AVTECH Software Inc Room Alert 4E Dry Contacts External Sensor Options Motion Sensor RMA MOT SEN The AVTECH Motion Sensor allows a real time notification of movement through a zone or across a path This is an instant plug amp play sensor that connects to one of the switch sensor contact sets via a low voltage 2 wire cable Power Sensor RMA PS1 SEN The AVTECH Power Sensor allows a real time notification of main power status change i e power going on or off This is an instant plug amp play
10. does not load sensor data be sure that a proxy or Microsoft ISA Internet Security and Acceleration server is not blocking traffic to or from the Room Alert 4E unit After the Status screen has loaded and is fully displayed click the Room Alert 4E vX X X link in the top right hand corner If the pop up that loads says a more current version 1s available then follow the instructions in the Upgrading Firmware section of the Advanced Topics chapter of this manual AVTECH Software Inc 9 Configuration amp Setup Screens Room Alert 4E Configuration And Setup Screens Alert Methods The Room Alert 4E unit can send alert notifications via email and email to SMS using anonymous SMTP relay and or SNMP Traps The Room Alert 4E unit 1s fully SNMP compliant and can be accessed by any application that can issue a SNMP Get request Subject Room Alert Alert Detected From RASE AVTECH com Date 5 52PM DisasterPreventon AVTECH com Room Alert 4E Alert Detected Internal Temp Temperature Sensor Has Exceeded The Defined Threshold Alert Detected At 08 21 08 05 32 39 Current Value 71 06 21 70C Threshold 64 40 18 00C Click to view current status http 192 168 2 60 with Alerting amp Optional Visual Light Tower Order Online At EnvironmentMonitor com Copyright 1988 2008 AVIECH Software Inc All Rights Reserved Worldwide 888 220 6700 401 847 6700 com Email Th
11. sets via a low voltage 2 wire cable AVTECH Software Inc 19 Additional Screens And Interfaces Room Alert 4E Additional Screens And Interfaces Network The Network tab of the Room Alert 4E Settings screen is used to update the network settings of the Room Alert 4E unit The network settings can also be updated using the AVTECH Device Discovery Utility To configure the Room Alert 4E unit to obtain an IP address automatically using DHCP select the Obtain IP Address Automatically radio button and click the Save Settings button To configure the unit with a static IP address un select the Use The Following IP Configuration radio button enter the new static IP address gateway IP address DNS server IP address and subnet mask 1 the appropriate fields When finished click the Accept Change button then Save Settings NOTE If configuring static IP settings on the Room Alert 4E unit be sure that the settings assigned are valid for the current location of the Room Alert 4E unit and that there are no other devices assigned to the same IP address DO NOT set an IP address that is outside of your subnet or you may not be able to see or discover the Room Alert 4E unit Advanced Computer Room R O le rt Environment Monitoring Alerting amp Automatic Corrective Action Settings RA4E 76245 SNP iP Address Configuration Sensors Obtain IP Address Automatically Ping Options Auto Config
12. used when entering alert thresholds and displayed on the Status screen The Time Server IP field if modified must contain the IP address of an accessible NTP time server Advanced Computer Room Roo le rt Environment Monitoring Alerting amp Automatic Corrective Action Settings Fahrenheit Celsius Time amp Date Configuration Alarm Options Time Zone GMT 5 00 Eastern Time US amp Canada Security Tune AWPM lal Daylight Savings Adjust For Daylight Saving Time 1 hr Time Server IP 198821 201 Save Settings Reset Defaults Trace Configuration Enable Tracing C Trace Port AVTECH Software Inc 21 Additional Screens And Interfaces Room Alert 4E Using Trace Output Trace output 15 very useful for troubleshooting sending SMTP email and other issues The trace output will show the communication between TemPageR and the configured mail server to show what might be preventing email from being sent It will also show other information including the current version number IP address MAC address requests to the web pages and much more To configure trace output in TemPageR click Settings and then Advanced Select the Enable Tracing checkbox and enter the desired port number in the Trace Port field Save the settings by clicking the Accept Changes button then Save Settings To view the trace output click Settings and then Ad
13. way defined by the service provider being used for the target mobile device For example Verizon s email address format for sending an email alert to a mobile device using SMS text messaging is lt 10 digit mobile device number gt vtext com with lt 10 digit mobile device number gt being replaced by the area code and phone number of the mobile device without dashes spaces or a 1 In front of the area code If the specific format for your service provider is not known AVTECH provides a database in the Support section of the AVTECH com website that contains the email to SMS format for many available service providers This is the largest database of this type on the web However if your service provider is not listed please contact them by phone for the proper format and be sure that the mobile device being used has text messaging capability enabled If you learn of a new or changed format please email this with your contact information to Support AVTECH com so we may confirm it and post it online for the convenience of other users SNMP The Room Alert 4E unit is fully SNMP compliant and can be monitored by applications capable of performing an SNMP Query or Get request The Room Alert 4E unit can also be configured to send SNMP Traps to up to three separate IP addresses when thresholds are exceeded If another application 15 used to monitor the Room Alert 4E unit be sure to obtain the MIB files for the Room Alert 4E u
14. 5 SIII 4 Device Not Found Or Invalid IP Address 8 Step 4 Connect Included Sensors ACN CC CS SOIC 8 step 5 Check Room Alert 4E Fitmware 9 Configuration 4 Setup Screens 10 AEM TOG sun _________8____ _ 10 2 n 25 S ________________ 10 Jililii _6_______ gt 11 o _ ____ ___ _ _ _6___ 11 o cea cece E u 11 NME _________ __ 12 13 SNMP TT 13 Nionitorine With Device recede wae u uu 13 ALT Tl 2 uu na 14 l TO Ape SO ar E E 14 DE OVS E E EE E E E E E O E A E EE 15 Sl L Ci E essen 15 i OJ O u pe vase cece ss 16 PV AIA COINS arate E _______ __6_6_ es 16 External Sensor Options J 18 Temperaire u uuu u u 18 Di ital Temperature Humidity SENSOE E 18 sy s sss 18 18
15. E Give the IT staff and management peace of mind by keeping them fully informed of critical temperature changes regardless of where they are the time of day or day of the week Temperature extremes place an enormous stress on computer hardware and are normally caused by failure of the main air conditioning system or a loss of power Extremes for even a short time can create major challenges for the IT staff and their budget Room Alert 4E provides dynamic real time temperature monitoring of the computer room data center or other facilities Some customers use Room Alert 4E to monitor hospital lab refrigerators incubators or coolers Restaurants use it to monitor their coolers dining room and lounge areas We even have people who use Room Alert 4E to monitor their personal wine cellars remote cabins in New England and water pipes in homes during Winter months Monitoring of digital temperatures is possible at up to three 3 locations for each Room Alert 4E box two 2 of these can be as far as 100 feet away from the Room Alert 4E box Monitoring of a switch sensor such as main UPS power flood water smoke fire air flow motion intruder entry panic buttons and more 15 possible at one 1 location for each Room Alert 4E box and can be as far as 900 feet away from the Room Alert 4E box Notification to an unlimited number of individuals or groups at unlimited temperature thresholds too high or too low and by notification to ea
16. Ping Options section is used to configure up to eight 8 IP Addresses to perform a ping on to see if they are available on the network This provides a very simple way to ensure that critical devices are up If a device does not respond to the ping within the specified timeout an alarm is generated and an email alert is sent if configured Room Alert 4E will ping a single device approximately every four 4 seconds This results in each configured device in the list being pinged at least once approximately every thirty 30 seconds It is recommended that the Ping Timeout value not be any higher than 5 10 seconds as other alarms will not be checked while waiting for a ping response Advanced Computer Room ROO m A rt Environment Monitoring Alerting amp Automatic Corrective Action Settings ______ About MAC Address 00 20 4A A6 E3 03 Version V0 1 0 2 Ping Settings Network SMTP Email Ping Settings SNMP Retry Count 5 Ping Timeout 20 Sensors Ping Options Alarm Options Host Address No Security 192 168 2 251 2 4 6 8 Advanced 0 0 00 0000 0000 R lb sx Alarm Options For Optional Light Towers The Alarm Options section 1s used to configure the optional light tower elements that will turn on or off In response to an alarm or alarm cleared condition If a signal tower is connected to the Room Alert 4E select the correct type from the Signal Tower
17. Room Alert 4E Advanced IT amp Facilities Environment Monitoring Alerting amp More Phone 401 628 1600 ae Fax 401 628 1601 User s Guide amp Web AVTECH com Reference Manual 080210 01 Copyright Information Copyright 1988 2010 AVTECH Software Inc All Rights Reserved No part of this book may be used or reproduced for commercial benefit in any form or by any means or stored in a database or retrieval system without prior written permission of AVTECH Software Inc except in the case of brief quotations embodied in articles and reviews Making copies of any part of this book for any purpose other than your individual use 1s a violation of United States copyright laws and international treaty provisions For information or additional copies contact AVTECH Software Inc as directed below Printed in the United States of America Warning and Disclaimer This publication is shipped as is without warranty of any kind either express or implied While every precaution has been taken in the preparation of this publication the publisher and authors assume no responsibility for errors or omissions Neither 15 any liability assumed for damages resulting from the use of the information or instructions contained herein It is further stated that the publisher and authors are not responsible for any damage or loss to your data or equipment that may result directly or indirectly from your use of this publication and the related hardware
18. ch users device of choice when used with Device ManageR Notifications can be sent by email to computers mobile phones pagers PDAs web pages and more AVTECH s Device ManageR software will enhance Room Alert 4E s capabilities by allowing logging of sensor data over the short or long term for tracking or identification of critical times of the day where environment conditions may change to consistently cause problems Device ManageR can also graph sensor data for immediate analysis Sensor data can be exported in Excel format by clicking a single button Charts graphs and reports can be prepared in other applications for presentation to management or periodic review by staff This can be useful for justification of new air conditioning equipment modifying the data center layout or justifying changes like the location of primary servers or the data center 2 AVTECH Software Inc Room Alert 4E Installation Installation The initial installation of the Room Alert 4E can be completed quickly and easily provided the instructions below are followed with detail and care Before beginning please lay out the contents of the Room Alert 4E package so that the components can all be located and accessed with ease Package Contents The main components included with the standard default Room Alert 4E package include One 1 Room Alert 4E ID Box 10 19 Mounting Bracket Is Included w Room Alert 4ER One 1 Ethernet Cabl
19. d alert clear notifications to individuals and groups hierarchies dependencies and scheduling It also allows for Actions on Alert Alert clear conditions such as toggling Signal Tower LEDs Send Web URL requests sending screenshot images from Axis cameras and more Additional features include logging data from your units to an embedded database graphing this data over time and the ability to export logged data to csv format All this 15 possible from single installation with no rules and no agents Device ManageR is a significant benefit of the overall Room Alert 4E package It can be used as your primary monitoring tool or in conjunction with other monitoring applications AVTECH Software Inc 13 Configuration amp Setup Screens Room Alert 4E Alert Thresholds In order for alert notifications to be sent via email or SNMP Trap alert thresholds must be configured for the sensors attached to the Room Alert 4E unit Alert thresholds are configured on the Internal Digital sensors tab of the Settings screen Current sensor status will be displayed on the Status screen of the TemPageR web interface The status icon displayed will be gray circle if a sensor is connected although an alert threshold is not set If an alert threshold 15 set for a connected sensor and the sensor is not in an alarm state the status icon displayed will be a green check If the connected sensor is in an alarm state the
20. ddress assignment of a unit that cannot be located or has previously been obtained or assigned an incorrect IP address The Settings button opens the default web browser and displays the Settings screen of the Room Alert 4E web interface The Settings screen allows for further configuration of the Room Alert 4E unit and is where alerts email SNMP and other settings are configured v The Web button displays the main Status screen of the Room Alert 4E web interface which shows current sensor data and alarm status in the default web browser for the system you are using Be sure to bookmark the link that loads for quick and easy reference in the future cub The Update button initiates the firmware upgrade process of the AVTECH Device Discovery Utility Ifa Room Alert 4E unit is not selected before left clicking this button paul a dialog will display asking for the IP address of the unit to upload firmware to Please see the Upgrading Firmware section of the Advanced Topics chapter for important instructions on the Update feature The AVTECH Device Discovery Utility offers additional features accessible via a right click context menu This menu is accessible only when a located Room Alert 4E unit has been selected and the right mouse button has been clicked These menu options are described below Set IP The Synchronize Time option instructs the Room Alert 4E unit to synchro
21. drop down menu Next select the checkboxes for the actions to take when alarms occur and alarms clear By default the red light turns on when an alarm occurs and the green light turns on when an alarm clears Both lights will remain illuminated until manually cleared through the Status screen or via SNMP Set 16 AVTECH Software Inc Room Alert 4E Configuration And Setup Screens The primary advantage to keeping the lights illuminated 15 so it 15 easy to tell if an alarm occurred during off hours or when staff is not in a location that can see the light or hear the audible alarm If a manager comes In on Monday morning and sees both the red and green lights illuminated they know immediately that an alarm occurred over the weekend that has now cleared and they should check to see what caused the alarm If they see only the red light illuminated they know there 1s an alarm currently in progress that should be dealt with immediately If no lights are illuminated they can rest assured knowing that none of the sensors are or have been in an alarm state Advanced Computer Room O e rt Environment Monitoring Alerting amp Automatic Corrective Action Settings ______ Version V0 1 0 2 Alarm Options Ping Options paguia Green LED Audio 1 Save Settings Audio 2 Reset Defaults Action To Perform When Alarms Clear Red LED Yellow LED Green LED Audio 1 Audio 2 AVTECH Software Inc 17 Exter
22. e SMTP Email section displays settings to allow Room Alert 4E to send Email Alert Notifications when alert thresholds are exceeded In order to enable email alerting from the Room Alert 4E web server interface your mail server must have SMTP Relay enabled for either your network or the IP address of the Room Alert 4E ID Box Contact your Network Administrator if you need assistance in doing this 10 AVTECH Software Inc Room Alert 4E Configuration And Setup Screens Advanced Computer Room O m A e rt Environment Monitoring Alerting amp Automatic Corrective Action Settings 00 20 4A A6 E3 03 Email Settings Email Enabled SNP Email Footer Enabled Sensors Use sus J Ping Options m Pen S Alarm Options Sanepa Mail Server mail EmailServer com Domain Name or IP Return Address From RA4E EmailServer com Authentication optional Save Settings Enable Authentication J Reset Defaults usemme Password Max 11 Characters Email Recipients Separated By Comma Email Addresses Alerts EmailServer com Send Test Email Initial Email Setup First check the Email Enabled checkbox and enter the domain name or IP address of the mail server being used in the Mail Server field on the SMTP Email tab Next enter an email address in the Return Address From field for an account that resides on the mail server being used If SMTP authentication 15 required check the Enable A
23. e 10 length red One 1 AVTECH 5V 1A Power Adapter 110 240V 50 60Hz RoHS One 1 External Digital Temperature Sensor 1 Room Alert 4E User s Guide amp Reference Manual you re reading it One 1 AVTECH Install amp Update CD 1 Package Of Literature amp Additional Information NOTE Some of the components arriving with this package may be individually wrapped and contain additional supporting components Please remember to keep these components together as they will be required for proper setup If you received additional components i e like additional sensors that are not mentioned above instructional material explaining the proper setup of that component should be included with it If you cannot find the proper instructional materials check the included CD or Support and Downloads sections of the website for any appropriate installation or application note that will instruct you on the proper installation and use of that component Install those components after the Room Alert 4E setup is completed Room Alert 4E ID Box The graphics below identify the primary components of the Room Alert 4E ID box that are visible on the front and rear panels Front View Room Alert 4E ID Box Room Alert 4E DC z External Environment Sensors 800mA Power Network A Main Power Port Connect the AVTECH 5V 1A Power Adapter to this port to power the Room Alert 4E un
24. e the factory default settings to the device If the unit is not accessible on the network the reset button on the back of the unit can be used to reset the factory default settings With the unit connected to the network and powered on press and hold the reset button approximately 5 10 seconds until the left LED over the network jack turns off then on again Once the settings have been reset to defaults the unit will automatically reboot and attempt to obtain a new DHCP IP address Unit Accessible Although Not Discoverable In the event that the network blocks UDP broadcast packets on port 30718 the AVTECH Device Discovery Utility will not be able to locate the Room Alert 4E unit even though it 1s accessible via a web browser As long as the Room Alert 4E unit can be accessed via a web browser the AVTECH Device AVTECH Software Inc 25 Advanced Topics Room Alert 4E Discovery Utility should still be able to update the firmware on it To do so click the Upgrade button in the AVTECH Device Discovery Utility without anything selected Enter the IP address of the Room Alert 4E unit to be upgraded and click the Ok button Navigate to the location where the Room Alert 4E Firmware Update file was saved select tt and then click the Upload button A dialog will then load asking for confirmation of the firmware upload Click Ok to upload the Room Alert 4E Firmware Update file to the selected Room Alert 4E unit s Performing A F
25. es that can be used to obtain a more definitive understanding of a current sensor s status allow products like Device ManageR and other monitoring software to monitor at multiple thresholds and be logged for historical reference These values are included within alert messages for a clearer understanding by recipients and used for trending or manipulation into graphs or charts via other applications These sensors attach to various AVTECH hardware via RJ 11 cable to an external environment sensor channel Current sensors providing real time values include the AVTECH Digital Temperature Sensor AVTECH Digital Temperature Humidity Sensor and AVTECH Digital Power Sensor P P Digital Temperature Sensor Digital Temperature Humidity Sensor Switch Sensors Alert thresholds for switch sensors connected to the Room Alert 4E ID Box are set by specifying either Closed or Open Please refer to the documentation received for any switch sensors purchased to determine the normal state open or closed of the sensor Next select the opposite state 1 e not normal to configure the Room Alert 4E ID Box to send an alert when the alarm condition exists D 5 amp Z Smoke Sensor Power Sensor Flood Sensor Motion Sensor AVTECH Software Inc 15 Configuration amp Setup Screens Room Alert 4E P Sound Light amp Entry Sensor Room Entry Sensor Air Flow Sensor Panic Button Ping Options The
26. interval of the Status screen and a pair AVTECH Software Inc 23 Additional Screens And Interfaces Room Alert 4E of radio buttons for toggling between Fahrenheit and Celsius temperature displays By default the refresh interval for the Status screen is set to every 60 seconds To temporarily change this interval enter a number of seconds in the Update Every field and click outside the field The default temperature scale displayed will correspond with the Fahrenheit or Celsius scale selected on the Advanced tab of the Settings screen Below these two rows is the sensor display area The display for each sensor within the sensor block will contain the corresponding sensor label for that sensor as well as a status icon indicating the current alert status and various other data The status icon displayed will be a gray circle if a sensor is connected although an alert threshold 15 not set If an alert threshold 15 set for a connected sensor and the sensor 15 not in an alarm state the status icon displayed will be a green check If the connected sensor is in an alarm state the status icon displayed will be a red X R Advanced Computer Room O Ol A le rt Environment Monitoring Alerting amp Automatic Corrective Action Status Settings _____ _bou RA4E Test Current Sensor Status 08 21 08 12 02 13 PM MAC 00 20 4A A6 E3 03 Room Alert 4E v1 0 2 Display Al Sensors C
27. irmware Recovery If the Room Alert 4E unit is not accessible on the network the Link LED left LED on the network adapter is unlit and the Activity LED right LED on the network adapter 1s blinking orange the Room Alert 4E unit is currently requesting a firmware recovery The AVTECH Device Discovery Utility 1s capable of performing a firmware recovery in the event that this occurs To begin the firmware recovery process please complete the following steps 1 Install the AVTECH Device Discovery Utility on a computer with a single Ethernet adapter 2 Download the most current version of the Room Alert 4E Firmware Update file from the Downloads section of the AVTECH com website 3 Connect the Room Alert 4E unit to this computer using a cross over Ethernet cable and power on the Room Alert 4E unit 4 Assign a static IP address to the computer being used and close or disable all software firewalls anti virus application and or pop up blockers 5 Open the AVTECH Device Discovery Utility and press the reset button the button next to power port on back of the Room Alert 4E unit A dialog will load explaining that a unit is requesting firmware recovery Click Ok and enter the MAC address printed on the label on the underside of the Room Alert 4E unit 7 Follow the instructions that load to complete the firmware recovery process NOTE If the Room Alert 4E unit is found to be in need of a firmware recovery please notify
28. it High Low Adjust Internal Temp Temperature F 84 53 0 Ping Options Alarm Options Security Sensor 2 Alarm Configuration Sensor Temp Humidity Fahrenheit Sensor Label Alarm On High Low Adjust External T H _ Heat Index F 90 45 5 Save Settings Monitor Heat Index Humidity RH T p iia Reset Defaults Sensor 3 Alarm Configuration Sensor Temperature Fahrenheit Sensor Label Alarm On High Low Adjust External Temp Temperature F 88 60 5 Sensor Switch Trigger Alarm If Sensor Is Disconnected 14 AVTECH Software Inc Room Alert 4E Configuration And Setup Screens Digital Sensors The alert thresholds for attached Digital Temperature Sensors are entered in the Sensor Alarm Configuration sections with representing the digital port number the sensor is connected to Sensor 1 is the internal temperature sensor and Sensors 2 and 3 are the external temperature sensors The sensor label for that corresponding sensor can be updated mn the field below the Sensor Label High and low thresholds for the temperature are entered in the High and Low columns Temperature thresholds must be entered in the temperature scale selected on the Advanced tab If the sensor readings differ from a known temperature at the sensor location they can be calibrated using the Adjust column Digital sensors are those that provide real time variable status valu
29. it Do not use any other power adapter or it could damage the unit B Network Port Attach the Room Alert 4E unit to the network by plugging the Ethernet cable into this port and then connecting the other end to the network The left LED above the Network port indicates Link status and should light up and remain a solid green or orange color The right LED above the Network port indicates Activity status and should blink with network activity on the port The color of this LED can be green or orange as well When the device reboots the Link LED will turn on and off several times If the Link LED remains unlit and the AVTECH Software Inc 3 Installation Room Alert 4E Activity LED is blinking orange please refer to the Performing Firmware Recovery section of the Advanced Topics chapter This is an RJ 45 port C External Environment Sensor Digital Sensor AVTECH s Digital Temperature and Digital Temperature Humidity Sensors can be connected to these sensor channels This is an RJ 11 port D Switch Sensor Contact Set Connect any AVTECH switch based environment sensor to the set of sensor contacts for monitoring by the Room Alert 4E unit Any switch sensor device with a set of voltage free dry contacts can be attached to a set of sensor contacts AVTECH has many sensors available for monitoring environment and other conditions Back View Room Alert 4E ID Box E E Light Tower Connection Port An
30. lert 4E unit 4 AVTECH Software Inc Room Alert 4E Installation only if the Room Alert 4E unit is already connected to the network Be sure to remove the sticker over the Power port before attaching the AVTECH 5V Power Adapter to the Room Alert 4E unit IMPORTANT NOTE DO NOT CONNECT POWER to the Room Alert 4E unit during the initial setup UNTIL AFTER you have connected it to your network as described above or it will cause problems automatically assigning the initial IP address Once the network and power connections have been completed verify that the LED located on the top left side of the network jack lights up indicating power and network connectivity Network Step 3 Discovery And Network Settings Once the Room Alert 4E unit has been properly installed according to Step 2 above open the AVTECH Device Discovery Utility and click the Search button The AVTECH Device Discovery Utility will attempt to discover the Room Alert 4E unit connected to your network by sending out a UDP broadcast on UDP port 30718 NOTE If there are multiple Ethernet adapters on the computer that the AVTECH Device Discovery Utility is installed on a dialog will display asking for the proper network to perform the search on Make the correct selection and then continue The Room Alert 4E unit is initially set to obtain an IP address automatically using DHCP If you do not have DHCP on your network please see the Static Onl
31. m Alert 4E MIBs are available for download via the AVTECH com website in the Downloads section under Room Alert Software Downloads SNMP Traps Room Alert 4E can also send SNMP Traps in response to alerts Up to three 3 Trap Send IP addresses can be configured on the SNMP tab and Room Alert 4E will send SNMP Traps to these systems for processing by network monitoring applications In addition to sending SNMP Traps Room Alert 4E can receive generic SNMP Traps and turn on the configured LEDs on the optional light tower and send an email when received Up to three 3 Trap Receive IP addresses can be configured and Room Alert 4E will generate an alarm when a SNMP Trap is received from one of these IP addresses If the Trap Receive IP addresses are left blank any SNMP Trap received will generate an alarm Monitoring With Device ManageR Device ManageR is a software application that is included bundled with your Room Alert It is designed to enhance the monitoring capacity of your Room Alert and or TemPageR IT amp facilites environment monitoring hardware Device ManageR gives you an at a glance view of an unlimited number of Room Alert TemPageR and Axis cameras installed on your network Device ManageR includes powerful features that allow for a much greater degree of flexibility and control over when alert notifications are sent and who receives them These include unlimited alerting of customizable alert an
32. mputer being used Connect the Room Alert 4E to the other end of the cross over Ethernet cable or directly to the hub Assign static IP settings to the computer being used If the Search button 1s pressed after doing so the Room Alert 4E unit should be discoverable If it is not be sure that there are no applications on the computer being used that are blocking traffic sent to or from the AVTECH Device Discovery Utility 1 e software firewalls anti virus applications etc Repeat steps 1 3 above although enter a static IP address in step 3 that has the same first three octets as the static IP address assigned to the computer 1 address of computer 192 168 2 3 IP address of Room Alert 192 168 2 4 If the IP address of the Room Alert 4E unit 15 still not updated continue with steps 7 9 1 Assign static IP settings to the computer being used that match the IP address of Room Alert 4E unit i e IP address of Room Alert 4E 169 254 10 122 IP address of computer 169 254 10 123 Click the Search button in the AVTECH Device Discovery Utility and select the Room Alert 4E unit when discovered Click the Set IP button and enter a valid IP address for the location on the network where the Room Alert 4E unit will be located If the IP address does not update access the Settings AVTECH Software Inc 7 Installation Room Alert 4E screen of the Room Alert 4E unit and enter the IP address settings
33. nal Sensor Options Room Alert 4E External Sensor Options 18 Digital Temperature Sensor TMP SDT SEN The AVTECH Digital Temperature Sensor provides a real time digital temperature reading at the location of the temperature probe The temperature range is from 67 to 257 Fahrenheit and or 55 to 125 Celsius Accuracy is within 0 5 degrees This is an instant plug amp play sensor that connects to one of the external environment sensor channels via an RJ 11 cable Digital Temperature Humidity Sensor RMA DTH SEN The AVTECH Digital Temperature Humidity Sensor provides a real time digital temperature and digital humidity reading at the location of the sensor probe The temperature range is from 67 to 257 Fahrenheit and or 55 to 125 Celsius Accuracy 18 within 0 5 degrees The humidity range 15 from 0 to 100 percent Relative Humidity RH Accuracy is within 3 5 This is an instant plug amp play sensor that connects to one of the external environment sensor channels via an RJ 11 cable Digital Power Sensor RMA PS2 SEN The AVTECH Digital Power Sensor allows real time voltage amperage wattage and overall power consumption readings for the device plugged into it Alerts can be initiated based upon consumption levels This is an instant plug amp play sensor that connects to one of the external environment sensor channels via an RJ 11 cable Flood Sensor RMA F008 SEN RMA F024 SEN
34. nit from the Downloads section of the AVTECH com website or the most recent AVTECH Update CD Advanced Computer Room m A le rt Environment Monitoring Alerting amp Automatic Corrective Action Settings Community Name public O Use 2 digit SNMP Ping Options SNMP Trap Sending Configuration Alarm Options Trap Send IP 1 0 0 0 0 Security Trap Send IP 2 0 0 0 0 Trap Send IP 0 0 0 0 Save Settings SNMP Trap Receiving Configuration Trap Receive IP 1 0 0 0 0 Trap Receive IP 2 0 0 0 0 Trap Receive IP 3 0 0 0 0 12 Software Inc Room Alert 4E Configuration And Setup Screens SNMP Queries SNMP Get The SNMP section displays settings allowing Room Alert 4E to respond to SNMP Query requests from network monitoring applications like Tivoli OpenView Unicenter and others Enter the Community Name to use for accessing the SNMP data via SNMP Query for the Room Alert 4E sensors By default the sensor values are returned in 4 digit format since SNMP does not support floating point numbers i e 78 55 would be 7855 If 2 digit format is preferred select the 2 Digit SNMP Values checkbox The optional tower lights and audible alarms can also be controlled using SNMP Set commands If your SNMP management application supports SNMP Set functions the same Community Name will be used to control access to these functions If the SNMP feature of the Room Alert 4E ID Box is used Roo
35. nize with the time view Sattin server specified in the Time Server IP field on the Advanced tab of the Settings screen The gs I I I time displayed Room Alert 4E Status screen and included in email alert notifications can only be updated by linking with a network time server NTP on UDP port 123 Ifa time Synchronize Time is not available on your network and access to a time server on the internet is not possible AVTECH has various help files available that explain how to configure a computer on the local network to act as a time server for other devices Visit AVTECH com to learn more and see AVTECH s Frequently Asked Questions FAQs Save Settings Restore Settings A A A A A The Save Settings feature can be used to download the current configuration settings on a Room Alert 4E unit for backup purposes This feature can also be used to quickly configure multiple Room Alert 4E units by configuring one unit selecting it clicking the Save Settings option then selecting multiple units and clicking the Restore Settings option Synchronize Time Save Settings Restore Settings 6 AVTECH Software Inc Room Alert 4E Installation Ss The Restore Settings feature is used to restore a saved configuration created Synchronize Time using the Save Settings feature to one or multiple Room Alert 4E units When Save Settings selected the
36. o monitor 1 3 digital temperature or digital temperature humidity sensors and switch sensor in distributed locations spanning several hundred feet The Room Alert 4E additionally allows unlimited alert notifications via email to devices like computers mobile phones BlackBerrys iPhones pagers and PDAs Users can set up thresholds for temperatures that are rising or falling and easily work with Room Alert 4E through their favorite web browser Status of attached sensors for Power Smoke Flood Air Flow and more can be viewed in real time Because each Room Alert 4E ID Box is SNMP enabled they can easily be monitored by software applications like Device ManageR Tivoli OpenView Unicenter Big Brother Nagios Whats Up Gold SolarWinds and others Room Alert 4E is designed to easily work with 5 Device ManageR software which 15 included FREE and is designed to set up monitor and manage unlimited numbers of Room Alert and or TemPageR units across your network Device ManageR will log and graph all sensor data allow for Pings firmware updating and much more It will significantly enhance the alert notification capabilities to allow notification to individuals groups hierarchies different people for different sensors locations and different people for different times of the day With Device ManageR alert notification methods can be expanded to include email email to SMS actions such as toggling Signal Tower LEDs sending URL Web Reque
37. on the Network tab After doing so click the Save Settings button wait 10 seconds and re attach the Room Alert 4E unit to the network Device Not Found Or Invalid IP Address If the Room Alert 4E is not discovered by AVTECH Device Discovery Utility the network may be blocking UDP broadcast packets on port 30718 Even if the Room Alert 4E obtains a valid IP address this can prevent the Room Alert 4E unit from being discovered To resolve this issue check the DHCP server for the MAC address listed on the label located on the bottom of the Room Alert 4E unit If this is not possible if there is not an entry in the DHCP server follow the instructions listed under the Static Only Networks subsection above If the Room Alert 4E unit is discovered although has a 169 xxx xxx xxx IP address the Room Alert 4E unit may not have been connected properly or DHCP assignment may currently be getting blocked In either case follow the instructions listed in the Static Only Networks subsection above NOTE If the instructions provided do not allow configuration of the Room Alert 4E unit please initiate a Live Chat technical support request on or send an email support request to Support AVTECH com Step 4 Connect Sensors And Accessories The graphics below identify the connection ports and channels of the Room Alert 4E ID box that are visible on the front and rear panels Use these to connect the appr
38. onnected Sensors Update Every 60 secs Fahrenhet Celsius Channel 1 Temperature Channel 2 Temperature Humid Channel 4 Switch Sensor Internal Temp External T H Sensor 4 se 8288 s p z g OPEN OO a OOO e a oe WR 15 Room Alert 4E Advanced IT amp Facilities Environment Monitoring Alerting amp More Current wads Sa mda aan Status Order Additional Room Alert Units Online At EnvironmentMonitor com Copyright 1988 2008 AVTECH Software Inc All Rights Reserved Worldwide 888 220 6700 401 847 6700 24 AVTECH Software Inc Room Alert 4E Advanced Topics Advanced Topics Upgrading Firmware The Room Alert 4E firmware is upgraded using the AVTECH Device Discovery Utility and Room Alert 4E Firmware Update file The latest version of these files can be obtained from the Downloads section of the AVTECH com website If the AVTECH Device Discovery Utility is already installed on the computer being used for the upgrade check for an updated version before downloading the Room Alert 4E Firmware Update file NOTE When saving the Room Alert 4E Firmware Update file to the computer it may be saved with either a zip or upd file extension If the extension is zip DO NOT EXTRACT the Room Alert 4E Firmware Update file After obtaining the most current version of the AVTECH Device Discovery Utility and the Room Alert 4E Firmware Update file
39. opriate sensors and accessories Front View Room Alert 4E ID Box Room Alert Signal Tower 5VDC ati External Environment Sensors 800mA Power Network A Digital Temperature Sensors Connect the included AVTECH Digital Temperature Sensor to one of the External Environment Sensor Channels shown above B The Digital Temperature Sensor provides a real time digital temperature reading at the location of the temperature probe Position the sensor in the desired location running the sensor cable back to the Room Alert 4E ID e box DO NOT remove the red plastic cap from the tip of the sensor waa B Switch Sensors Connect the optional Switch Sensors to one of the Switch Sensor Contact Set C Position the sensor in the desired location running the sensor cable back to the Room Alert 4E ID box This is an instant plug amp play sensor that connects to one of the switch sensor contact sets via a low voltage 2 wire cable 8 AVTECH Software Inc Room Alert 4E Installation Step 5 Check Room Alert 4E Firmware Version Open the AVTECH Device Discovery Utility and click the Search button When the Room Alert 4E unit is located select it and click the Web button If you are unable to locate your Room Alert 4E unit because UDP broadcast packets are blocked on your network simply type the IP address of the Room Alert 4E unit in the location bar of a web browser NOTE If the Status screen
40. s Support Center Downloads click here for pport Suppon AVTECH com 888 220 6700 USA amp Canada 401 847 6700 International Mon Fri 9 5 PM EST 22 AVTECH Software Inc Room Alert 4E Additional Screens And Interfaces About The Room Alert 4E About screen provides general links and contact information for AVTECH sales support and websites The firmware version that 15 currently installed on the Room Alert 4E unit will also be listed with the date released directly below The link entitled Click Here To Check For Updates can be used to check if the firmware version installed on the Room Alert 4E unit is the most current requires internet access Room Alert 4E About Room Alert 4E Firmware v1 0 2 Released 15 August 2008 Click Here To Check For Updates Sales Order Online Quote Request Sales AVTECH com 888 220 6700 USA amp Canada 401 847 6700 International CLICK HERE FOR Support Home Users Guide amp Reference Manual Monitor With PageR Enterprise Suppon AVTECH com 888 220 6700 USA amp Canada 401 847 6700 International AVTECH com RoomAlert com EnvironmentMonitor com Web Interface The Room Alert 4E web interface can be used to view current sensor status on the Room Alert 4E unit The web interface is accessed by selecting the Room Alert 4E unit in the AVTECH Device Discovery Utility and clicking the Web button or by typing the IP address of the Room Alert
41. status icon displayed will be a red X NOTE The temperature sensors can be calibrated by entering correction values in the Adjust field for each temperature sensor Alert thresholds for switch sensors connected to the Room Alert 4E ID Box are set by specifying either closed or open Please refer to the documentation received for any switch sensors purchased to determine the normal state open or closed of the sensor Next select the opposite state 1 not normal to setup the Room Alert 4E ID Box to send an alert when the alarm condition exists Internal Temperature Sensor The field next to the Internal Temperature label can be used to change the sensor label of the internal Temperature Sensor The high and low threshold values for the temperature readings from the internal Temperature Sensor are entered respectively in the High and Low columns The proper temperature thresholds to enter will depend on the current temperature scale selected on the Advanced tab If the temperature reading from the internal Temperature Sensor differs from a known temperature at that location then the internal Temperature Sensor can be calibrated using the Adjust field Advanced Computer Room Ro O rt Environment Monitoring Alerting amp Automatic Corrective Action Status Settings _______ Aot 00 20 4A A6 E3 03 Version V0 1 0 2 Sensor Settings Sensor Type Temperature Fahrenhe
42. sts and more If you have not looked at Device ManageR before take a look because it truly is one of the easiest and most powerful solutions to use and is included for FREE with your purchase Room Alert 4E is a member of AVTECH s Room Alert product line There are several powerful Room Alert models designed to monitor environmental conditions in the data center like temperature humidity main UPS power flood water smoke fire entry intruder air flow and more All Room Alert models come with a license to run AVTECH s Device ManageR software To learn more about AVTECH s Room Alert TemPageR or Device ManageR products visit AVTECH com To order AVTECH products visit EnvironmentMonitor com or call 888 220 6700 401 628 1600 AVTECH products are also available through your favorite reseller just ask them to contact us on your behalf Benefits Of Using Room Alert 4E Know immediately when important or critical temperature changes and extremes occur within a computer room data center or other facility that could lead to expensive downtime damaged equipment lost worker productivity or denied server access Providing early warnings about situations that could damage hardware threaten uptime or block system access allows staff and management to take actions that can avoid or minimize an events impact on servers the network users recovery insurance and the emergency IT budget AVTECH Software Inc 1 Introduction Room Alert 4
43. uration Methods Alarm Options BOOTP Enable Disable Alarm Options _ Advanced Save Settings _ DHCP Enable Disable AutolP Enable Disable Use The Following IP Configuration Save Settings IP Address Reset Defaults Subnet Mask Default Gateway DNS Server IP Auto Negotiate Speed 100 Mbps 10 Mbps Duplex Full Half Security The Security tab of the Room Alert 4E Settings screen is used to configure a username and password for entry to the Room Alert 4E Settings screen Be sure that the username and password entered contains only alphanumeric characters special characters are not supported Enter the password again in the second field for verification and click the Accept Change button the Save Settings 20 AVTECH Software Inc Room Alert 4E Additional Screens And Interfaces Advanced Computer Room ROO m A le rt Environment Monitoring Alerting amp Automatic Corrective Action Web Username RA4EUser Web Password Ping Options Confirm Password Alarm Options Security Save Settings Reset Defaults Advanced The Advanced tab of the Room Alert 4E Settings screen is used to configure the temperature scale time zone time display daylight savings time setting time server IP address and trace configuration options The temperature scale selected in the Temperature Scale drop down will be the default temperature scale to be
44. user will need to select from a previously saved bak file located in eee the log folder of the Device Discovery Utility directory in order to restore or update the settings on the Room Alert 4E unit s Static Only Networks If the network that the Room Alert 4E unit will be connected to does not have automatic DHCP IP address assignment the Room Alert 4E unit will default to a 169 xxx xxx xxx IP address The AVTECH Device Discovery may or may not be able to discover your unit when it has obtained a 169 xxx xxx xxx IP address depending on various network conditions Follow the steps below to assign an IP address to the Room Alert 4E unit that will be appropriate for your network 2 Restart the AVTECH Device Discovery Utility and click the Set IP button Click Ok on the first dialog that displays and enter the Room Alert 4E MAC address when prompted The MAC address is listed on the label located on the bottom of the Room Alert 4E Enter a valid static IP address for the current location of the Room Alert 4E unit when prompted NOTE If the Room Alert 4E unit is later relocated outside of the current subnet you will need to reset the IP address in order to see and work with the Room Alert 4E unit If the Room Alert 4E unit is still not discovered or the IP address is not updated continue with steps 4 6 4 Locate a cross over Ethernet cable or spare hub and connect it to the co
45. uthentication checkbox and enter a valid username and password for the mail server Finally enter the email addresses to be alerted when alarms occur in the Email Addresses field If more than one email address is entered use a comma as the separator Once all SMTP Email settings are configured click the Accept Changes button then Save Settings NOTE If a domain name is entered in the Mail Server Address field the Room Alert 4E unit must be assigned static IP settings and have a DNS server IP address set Test Email A test email can be sent to the configured recipients using the Send Test Email button after valid email settings have been configured and saved If the test email 1s not received check with the mail server administrator In regards to the current SMTP relay settings The Trace feature on the Advanced tab of the settings is also useful for troubleshooting email and other issues For more information please see the Advanced Settings section of this manual Email To SMS Email alert notifications can be sent via Short Message Service SMS to computers mobile phones alphanumeric pagers and PDAs using SMS text messaging in addition to regular email This functionality is widely supported by current mobile device service providers and is accomplished by AVTECH Software Inc 11 Configuration amp Setup Screens Room Alert 4E sending email to an email address formatted in a
46. vanced Click View Tracing Output to open trace window When the trace window loads click Connect to begin viewing the live trace output Once trace 15 running try to replicate any issues that are occurring so they are captured in the trace output If having issues sending email send a test email while viewing the trace output Once captured copy and paste the trace output into a text editor to save the contents of the trace Help The Room Alert 4E Help screen provides links to online support and information resources for the Room Alert 4E as well as information regarding telephone and email support Directly below the Room Alert 4E Help heading will be the current firmware version that is installed on the Room Alert 4E unit and its release date The link entitled Click Here To Check For Updates can be used to check if the firmware version installed on the Room Alert 4E unit is the most current requires internet access The additional support information provided on this screen is presented in the order that it should be followed in the event that you have a technical question regarding the Room Alert 4E or 11 you experiencing a situation where assistance is desired Room Alert 4E Help Room Alert Firmware v1 0 2 Released 15 August 2008 Click Here To Check For Updates Support Resources Users Guide amp Reference Manual Monitor With PageR Enterprise Frequently Asked Questions Application Note
47. y Networks section below AVTECH Device Discovery Utility 3 0 3 IP Address MAC Address 00 20 44 84 ae 0F RMA 73226 fizia DD 20 4a 9a ea da 73123 1192 168 2 212 00 20 4a 87 6c d7 RMATSIZ2 192 168 2110 00 20 4a 87 ea fa Search Stopped The Room Alert 4E unit connected to your network should appear in the AV TECH Device Discovery Utility window as illustrated above This will normally take just a few seconds If the IP address displayed is 169 xxx and the Name is displayed as Unknown or if the Room Alert 4E unit was not found please see the Device Not Found Or Invalid IP Address subsection below before continuing Once the Room Alert 4E unit is displayed select it from the list to perform an action on it Selecting multiple AVTECH Software Inc 5 Installation Room Alert 4E units will cause the action selected to be performed on multiple units 1 all selected units simultaneously The Set IP button 15 used to assign a static IP address gateway IP address subnet mask and DNS server IP address or to set the Room Alert 4E unit back to DHCP 0 0 0 0 If the Set IP button is pressed without a specific Room Alert 4E unit selected in the AVTECH Device Discovery Utility a prompt will display asking for the MAC address of the unit This option can be used in conjunction with the MAC address listed on the bottom of the Room Alert 4E unit to attempt IP a
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