TITLE: Brent Prepaid Card CCP User Guide VERSION: 3.0
Contents
1. g 3 CLICK HERE TO FIND OUT MORE Welcome SARAH CARDNO 0000150220 View Account Details View Transaction History Edit Account Details Load Funds Payment Request Form Upload Supporting Document FAQ Contact Us Terms and Conditions Logout 6 Page Brent Cardholders can only load by bank transfer When they click on click here to find out more they will be taken to the detailed instructions as per below Loading your card Sort Code 60 60 05 Account No 59064446 Account Name Prepaid Financial Services Bank Mame Natwest Bank IBAN GB 1NWBK650800559084448 BIC NWBKGB2L You must quote your 16 digit card number and 2 character payment type total 18 characters as a reference otherwise the funds will NOT be deposited on to your card Please only use one of the following references nnnnnnnnnnnnnnnnCA Client Contributions arrears Brent nnnnnnnnnnnnnnnnCC Client Contributions Brent assessed nnnnnnnnnnnnnnnnCl Client Contributions ILF assessed nnnnnnnnnnnnnnnnCL Client Contributions arrears ILF nnnnnnnnnnnnnnnnFH Final Balance transfer from existing Direct Payments bank account nnnnnnnnnnnnnnnnilL Transfer af ILF funds nnnnnnnnnnnnnnnnkP Reimburse Inappropriate Spend nnnnnnnnnnnnnnnn IP Tap Up by Service User nnnnnnnnnnnnnnnnMC Any other payment which isnt categorised using any of the above reference codes a catch all until a2. 207 125 0404 so we can cancel your Prepaid Card In the event that your Prepaid Card is last stolen or misused by someone without your permission you may have to pay part of the loss upto a reasonable sum of any loss incurred If your Prepaid Card is misused with your permission you will probably be liable for ALL losses You will not be liable for losses which take place after you told us about the loss or theft of your Prepaid Card as long as you confirm this in If after reparting a Prepaid Card last you subsequently find the card you must nat use it Cut the Prepaid Card in half through the signature box and magnetic strip and ensure the Chip is cut in half If you ask us to do so we will investigate any disputed transaction or misuse of your Prepaid Card and we may need more information and assistance from you If this assistance or information is not provided then you may not be entitled to a refund We may refund the amount of any transactions which the investigations show are not authorised by you provided you have kept your Prepaid Card and PIN secure you have not acted fraudulently ar acted without reasonable care However if the investigations show that any disputed transaction was authorised by you or you have not kept your Prepaid Card or PIN secure we will not refund the transaction amount T Your liability In the event that you do not use your Prepaid Card in accordance with these terms and conditions or we find that yo
3. can use your personal information in accordance with our Privacy Policy You can tell us if you don t want to receive any marketing materials from us You have the rightto inspect personal data we hold about you If you wish to inspect your personal data you can contact us in any ofthe ways set out in the Communication section below 13 Privacy Policy The personal information that is collected when you apply for a Prepaid Card will be used by us our Prepaid Card issuer and third parties on its behalf ta run your Prepaid Card process your fund transfers or transactions We or third parties may also contact you to let you know about services that we believe may be af interest to you unless you have informed us that you do not want to receive this information We shall ensure that the appropriate technical and operational security measures are in place to keep the personal data transferred confidential and secure You may raise queries as to the personal information held by us about you let us know about changes to your personal information or contact us if you no langer wish us to use your personal information at any time using the Contact Us facility on the Website 14 Disputes with retailers If you have any disputes about purchases made using your Prepaid Card you should settle these with the person you boughtthe goods or services from We are not responsible for the quality safety legality or any other aspect of any goods or service
4. new reference code is announced where nnnnnnnnnnnnnnnn is your 16 digit card number Example If your card number is 5295650000001111 and you wish to complete a Transfer of ILF funds you should enter 52356500000011111L as your reference when making the transfer 7 Page 6 PAYMENT REQUEST gt Payment Request Form With this function the cardholder can make a payment from their Brent Card to any bank account or pay a third party bill All that is required is for the cardholder to follow the payment request instruction form and enter name of the payee a reference Invoice number payment type account number and the amount they wish to pay to the payee Payment Request Form Fill in the details of the account you wish to credit from your Brent prepaid card below Brent will deduct the requested amount from your card balance and send the payment on your behalf Please enter the information carefully to ensure your transaction is processed correctly Please note the red asterisk denotes a required field Previous Payee Beneficiary Select Payment Type Select Payment Type Payee Beneficiary Account Mumber Bank Sort Code ie 20 13 00 Amount Example 10 10 00 Maximum payment amount is 15000 00 To a beneficiary you have paid before Simply select that beneficiary from the drop down menu at the top of the screen All of the details you used to make the previous payment will au
5. Brent the documents have been uploaded and they need to download view them SUBMIT REQUEST Once all the relevant information has been entered the request needs to be submitted for processing This is done by selecting submit request 12 Page 7 SUPPORTING DOCUMENTS Upload Supporting Document There may be instances when the cardholder cannot supply documents at the time of a payment request or has been requested to provide further documents In these instances they can upload additional documents using this button Upload Supporting Documents Supporting Document Select Document Type M Supporting Document 1 Browse Supporting Document 2 Browse Explanatory Motes 255 Characters left If required please add an Explanatory Mote to better explain this expenditure ta the Brent Council Direct Payments Monitoring Team UPLOAD DOCUMENT 8 FAQ S gt FAQ Here the customer can download the FAQ document 13 Page Frequently Asked Questions Click to download the Frequently Asked Questions relating to the use of your prepaid card Please note the document is in PDF format and will open in a new window Should you wish to speak with a customer services agent please call the number below 44 0 207 125 0404 Welcome SARAH CARDNO 0000150220 gt View Account Details View Transaction History Edit Account Details Load Funds Payment Request Form Upload Supporting Document FA
6. Q Contact Us Terms and Conditions Logout Brent prepaid card faqs v2 pdf 9 CONTACT US Contact Us The Contact us page provides the necessary contact information for the cardholder Contact Us London Borough of Brent Card Management Numbers IVR 44 0 203 327 1991 44 0 203 468 4112 44 0 207 183 2248 Customer Service Welcome 44 0 207 125 0404 SARAH CARDNO fi y 8 CN ACH DAE One Stop Shop 44 0 208 937 4300 Pre Payment Card altin bozhani brent gov uk View Transaction History josephine wessels brent gov uk Central Finance Team Payment raksha pindoria brent gov uk Edit Account Details Monitoring ken wilson brent gov uk Financial Assessment hema bhatt brent gov uk Load Funds Payment Request Form Upload Supporting Document gt FAQ gt Terms and Conditions Logout 14 Page 10 TERMS AND CONDITIONS Terms and Conditions Here the customer can view the cards terms and conditions Terms and Conditions These terms and conditions apply ta your Prepaid Card You must read them carefully In these terms and conditions you means the named cardholder being the authorised user ofthe Prepaid Card We refers to PFS Prepaid Financial Services Website means our website at www prepaidfinancialservices com www prepaidfinancialservices com 1 Your Prepaid MasterCard Card Subject to the restrictions set out below you can use the Prepaid Card at mast lacations that display
7. e than 1 000 00 on your Prepaid Card you understand and accept the risks of holding this large amount of money This means that in the unlikely event that Newcastle Business Society or Transact Network Limited become insolvent your funds may become valueless and unusable and as a result you may lose your money Back to top 18 Assignment We may assign the benefit and burden of these terms and conditions to another company at any time on giving you at least 30 days prior notice of this If we do this your rights will not be affected You may not assign your rights 19 Governing law All communications with you will be in English These terms and conditions will be construed in accordance with English law and the exclusive jurisdiction of the English courts 17 Page 11 LOGGING OUT gt Logout From here the cardholder can log out of their cardholder account 18 Page
8. ge an electronic transfer to a bank account nominated by you However to enable us to comply with our legal obligations we may ask you to provide us with certain information before we can process your refund request 10 Changes to these Terms and Conditions We may change these terms and conditions at any time The up to date version of the Prepaid Card terms and conditions will always be available on the Website If we think that a change is material we will send you an e mail and or SMS text message and or letter at least 30 days before making the change unless a more immediate change is required by law ar other valid reason If you are significantly disadvantaged by any such change that we make you may cancel your Prepaid Card in accordance with our refund policy see section 9 above 16 Page 11 Your details You must let us know as soon as possible if you change name address telephone number mobile number or e mail address If we contact you in relation to your Prepaid Card for example to notify you that we have cancelled your Prepaid Card orto send you a refund by cheque we will use the mast recent contact details you have provided to us Any e mail or SMS text message sentto you will be treated as being received as soon as itis sent by us We will not be liable to you if your contact details have changed and you have not told us 12 Data protection In purchasing the Prepaid Card on the Website and using it you agree that we
9. l Lopine OULU irrena aa A E A E A Gaetan EA 18 2 Page 1 LOGGING IN Cardholders will access their cardholder account from the following URL https www prepaidfinancialservices com brent login aspx o Une Enter your Card details to Login Card Number UU2 REE Security Image Case sensitive PIN LOGIN Contact Customer Services 44 0 207 125 0404 e The cardholder enters their card number and the security image as it appears on the screen e The security image is always entered in Capital letters and should be entered as seen on the screen NOTE the security image times out after 90 seconds and the page will need to be refreshed to generate a new security image e The cardholder will enter their PIN and select login 3 Page 2 VIEW ACCOUNT DETAILS When the cardholder logs in they will be taken to the view account details page this page displays the basic account information as per below From this page the cardholder can use the buttons on the left hand side to perform various functions from their account Welcome VALERIE CECILIA WILLIS 0000128821 View Account Details View Transaction History gt Edit Account Details gt Load Funds gt Payment Request Form gt Upload Supporting Document gt FAQ gt Contact Us Terms and Conditions gt Logout 3 VIEW TRANSACTION HISTORY Card balance Card Number Status Expiry date MM YY Currency Full Name Addres
10. ly send you a replacement card if you have used your card within the last 3 months before the date of expiry and have a positive balance on the card on the expiry date Any funds on your Prepaid Card will automatically be transferred to your new card If your card has expired and you have nat received your new card please contact us If the card is notre issued for a period of 6 months after the expiry of the card the Company PFS shall be entitled to retain the balance ofthe card in full Back to top 15 Page 6 Keeping your Prepaid Card secure You should treat your Prepaid Card like cash If itis lost or stolen you may lose some or all af your money an your Prepaid Card in the same way as if you lost cash in your wallet or purse As a result you must keep your Prepaid Card safe and not let anyone else use it If you are issued with a PIN you must immediately memorise it and destroy the notification You must keep your PIN secret at all times Do not write it down or reveal itto anyone In no circumstances will we or should you reveal your PIN to a third party We recommend that you check the balance on your Prepaid Card regularly online at the Website You can see your Prepaid Card balance and recent transactions online at any time If you lose your Prepaid Card or itis stolen or you suspect that your Prepaid Card has been used by someone other than you you musttell us immediately by calling us an our last and stolen card helpline 44 0
11. o file chosen A dialogue box will open Select the file you wish to upload and select open This will upload the document that you have selected to your payment request Oe Open i QU gt Screenshots gt B Organize s Views v Be New Folder Name Date taken Tags Size Rating Date modified download icon gif carte prepayee prestige jpg i c ool jpg ie red white pearl download arrow jpg ie add withdraw funds jpg i springbok jpg jj Recently Changed Arthritus Fondation Logo jpg ie enter cardnumber jpg m 02_bill_jan jpg E Documents 3 Recent Places corpedia_homepage jpg me pcs load by voucher jpg 02 bill march jp B U 1 rai cards created report jpg im CROSS jpg cards sold toda invoice jpg E ewallet jpg i card details jpg Folders Vv sp_trans jpg bm avg_error jpg i enter card nu 4 KYC Upgrades CentroTheat siii Verified jpg i asap_screen jpg d MS Project Style Progam lbs stand cartes Dimensions 1178 x 60 amp PCS card load jpg i Chrome jpg d My files b john mCJp9 size 7 33 KB be prot jpg amp o2 billjpg ie arthritis scrr ie train pg loadlimit gif nies login jpg amp UPDATE_CARDHOLDER_KERRY jpg amp voucher jpg E elas ise i card name incorrect jpg ACCOUNT DETAILS KERRY jpg BB benacitin cod di Screenshots zr m H vr File name invoice jpg M All Files Once the request has been submitted and email will be triggered to notify
12. ons on the Website By activating your PFS Prepaid Card you are agreeing to these terms and conditions Back to top 3 Loading your Prepaid Card Funds can be loaded to your Prepaid Card in a number of ways Internet top up and phone top up via SMS using your debit card and top ups from your bank account via bank transfer Bank Transfers will only be loaded onto your card once we have received the cleared funds Other loading options may be added in the future we will email you if and when a loading option is added Debit Card loads will be available on your Prepaid Card within minutes of being approved by your credit debit card issuer Bank Transfer loads may take up to 7 days from receiving the payment ta clear 4 Using your Prepaid Card Detailed instructions on how to use your Prepaid Card are found on the Website You will need to fallaw these instructions when using your Prepaid Card We will deduct the value af your transactions from the balance on your Prepaid Card as soon as they are made If sufficient funds are not loaded on your Prepaid Card at the time of a transaction to cover the amount of the transaction the transaction will be declined Your Prepaid Card can only be used where the merchant requests authorisation electronically Where authorisation is nat sought the transaction will be declined Back to top 5 Expiry of your Prepaid Card Your Prepaid Card will be valid for 24 months When it expires we may automatical
13. pre FINANCIAL SERVICES 0 Brent TITLE Brent Prepaid Card CCP User Guide COMPLETED BY Kerry Glockling CONTENTS 1 Page le sBOSOIDB Dossad stis end A AU cU DicU HAE d Mid RV OF TD RR EO eer 3 2 VMEWACCOUN DOS 6 Mati be tarde tse uM actor Me AM M EDS E SALE 4 04 MEW LralsadctlohcHISUODy Sada aas aos oia de tek eon rid do inam d acd esca nere a ur eta kv ria A CE A Z5 STC ACC OUT LS DAM Sass cscs pri titio e IUD EUN UPON UEM eects 6 Ds Load S a 6 o Payment REGUCS cuneata AG EAE AE TEE EYE FE UU EE CHE O RENS ERU E ODORE DRAKE CU EK HIR AG 8 OT Previous Payee benefi ciary siisii ru xl t o v n uid ERE DM Ede 8 56 2 Select Payment tvDe oscar d ten ini e cm irte eimi Lectio I tere ee eee re 9 OF OVE dic e pie oto deere ne eee ater S ee 9 GAAcCOUNCNUMDE Deseos PM M LU MEE 9 0 3 Enter SORUCOUB tno tio n tta mettere Cibi pr tapes 10 COAMOUM enm NM CI DM 10 6 7 Invoice Number OF Reference aiite tiet pe hi ridi redes enti rts deii petiere err dene 10 6 0 SUDDOTEING DOCUMEN S suot nn non nid tni etin 11 GO IHVOICO DUte ics eee eee Tr RN MEN EIE EM EI E I E 11 6 10 UDIOQd SUDDOFEING DOCS actes dadas dte ta etie tub Dated ex i beveus bt Lou dti b Miu UE 12 VK MSIE DI In aa T a TN 12 SUPPOR E DOCUM UG inb pP EE En EI EM E EE ete 13 PAO e eens 13 Je CONIC US eres OT P 14 10 Terms and COMIC ONS sinies respaa Eae N E 15 L
14. processed from their card they can do so by selecting the transaction in question under type in the transction history The information will be displayed to the cardholder as per the picture below the fields populated will be dependant on the fields completed at the time of the request Bank Payment Request Details Beneficiery Name Brian Mooney Payment Type Carer Account No 34645655 Sort Code 12 34 46 Amount 100 00 Invoice Ref No 123sdfsda Document Type Invoice Date Period From Period To Explanatory Mote 5 Page 4 EDIT ACCOUNT DETAILS Edit Account Details The cardholder can use this function to edit their mobile number and email address ONLY Should the cardholder need to change their address they need to ring customer services and we can facilitate the change see below Edit Account Details 0044 GB Include full international country code e g 0044 1234567890 Mobile Number Oo T Email Confirm Email Welcome SARAH CARDNO UPDATE DETAILS 0000150220 gt View Account Details gt View Transaction History gt Load Funds gt Payment Request Form Upload Supporting Document gt FAQ gt Contact Us gt Terms and Conditions Logout 5 LOAD FUNDS Load Funds Load Funds Load by Bank to Bank Transfer You can load your Brent Prepaid Card by bank to bank transfer Your card T will loaded as soon as the funds appear in our bank account
15. s Line 1 Address Line 2 City Postcode Country Mobile phone number Account Details Cardholder Details VALERIE CECILIA WILLIS 14 18 HEDDON STREET LONDON W22SD United Kingdom View Transaction History This allows the cardholder to view the activity on their card The cardholder can search by date range to view transactions as they so wish see below A cardholder can aslo generate a PDF statement for the date range they have selected by selecting the generate PDF function NOTE if a cardholder requests a paper statement at the time their card is created they will be posted one Cardholders will not automatically receive paper statements 4 Page Transaction History Available Balance 0 50 Type Merchant Debit Credit Result Bank Payment Carer 0 05 APPROVED Return a OVEN Bank Payment Surplus Bal APPROVED Welcome SARAH CARDNO 02 03 12 Bank Payment Agency APPROVED 0000150220 02 03 12 Bank Payment Agency APPROVED View Account Details 01 03 12 End Bal Bank Payment Tere 0 02 APPROVED Edit Account Details Load Funds Select a date range to view your transactions Payment Request Form Date From x February v 2012 Iz Upload Supporting Document Date To x March x 2012 x gt FAQ gt Contact Us GET HISTORY gt Terms and Conditions gt Logout If a cardholder wants to see more information on a bank payment that has been
16. s purchased with your Prepaid Card Remember that once you have used your Prepaid Card ta make a purchase we cannot stop that transaction 15 Communication If you have an enquiry relating to your Prepaid Card you can use the Contact Us facility on the Website We will deal with your enquiry promptly If you do not wish to enquire in this way you can alternatively call our customer service telephone line on 44 0 207 125 0404 Call casts from mobile networks or outside the UK may vary Additionally customer services and IVR functionality will be charged Please refer ta the paragraph 23 of this document 16 Complaints The Prepaid Card programme is managed by Prepaid Financial Services Ltd Ifyou are unhappy in any way with your Prepaid Card or the way itis managed tell us by using the Contact Us facility an the Website so we can investigate the circumstances for you Any complaints you have will be dealt with quickly and fairly You may be able to take unresolved complaints to the Financial Ombudsman Service at South Quay Plaza 183 Marsh Wall London E14 8SR Telephone 0845 080 1800 or 44 0 20 7964 1000 for calls from outside the UK and e mail enquines financial ombudsman org uk 17 Compensation Financial Services Authority itis nat covered by the Financial Services Compensation Scheme Ma other compensation scheme exists ta cover losses claimed in connection with the Prepaid Card If you choose to hold a balance of mor
17. the MasterCard acceptance mark including shops restaurants online or on the telephone Before using the Prepaid Card you need to make sure there are enough funds loaded on it You will not be able to use your Prepaid Card after its expiry date Please note that you should not use your Prepaid Card at any merchant where authorisation for the transaction is not requested electronically Your Prepaid Card is not a credit card and is nat in any way connected to your bank account You will not earn any interest on any funds loaded on your Prepaid Card The Issuer of the prepaid card is Transact Network Limited a European issuer based in Gibraltar and the Programme Manager is Prepaid Financial Services Limited based in the UK Back to top 2 Applying for and activating your Prepaid Card To apply for your Prepaid Card you must be at least 18 years ald We will require evidence of who you are and your residential address We may ask you to provide some documentary evidence to prove this and we may carry out checks on you electronically You will receive your card within 14 days of applying and paying for the card if identify verification checks are satisfied You must sign the signature strip on the back of the Prepaid Card as soon as itis received Please refer to the Website for all card loading options or refer to the Loading your Prepaid Card section below You must activate your card as soon as you have received your PIN following the instructi
18. tomatically be populated in the form by our system All that remains is to click the Submit button at the bottom of the page Previous Payee Beneficiary Select Select ACME Agency 8 Page Next you must select the type of payment you wish to make from the categories provided in the drop down menu Payment Type Select Payment Type M Select Payment Type Payee Beneficiary Carer Account Number Payroll Tax Reimburse Stationary Taxi Supplies Amount Day Care Socialisation Health Gym Class Airfare Train Accommodation Supporting Document Package Return Surplus Bal Bank Sort Code i e 20 13 00 Invoice No Ref No Next you must enter the name of the person you wish to pay Payee Beneficiary Mary Hamill Next you must enter the bank account number of the person you wish to pay Account Number 90231456 9 Page Bank Sort Code m 4 an Le 20 l3 U0 Enter the amount you wish to credit In the example below the cardholder is transferring an amount of 300 to the beneficiary Amount 300 00 Example 10 10 00 If there is a specific invoice number or reference to correspond with the payment please enter this in the field provided In certain circumstances our system will prepopulate the invoice data dependent on the information you have provided Invoice No Ref No 12356BASF 10 Page When submitting supporting doc
19. u are using the Prepaid Card fraudulently we reserve the rightto charge you for any reasonable casts that we incur in taking action to stop you using this Prepaid Card and to recover any monies owed as a result of your activities 8 Our liability Like other payment cards we cannot quarantee a retailer will accept your Prepaid Card or that we will necessarily authorise any particular transaction This may be because of a systems problem something outside our reasonable control or because we are concerned that your Prepaid Card is being misused Accordingly we shall not be liable in any event that a retailer refuses to accept your Prepaid Card or if we do not authorise a transaction or if we cancel ar suspend use of your Prepaid Card Unless otherwise required by law we shall not be liable for any direct or indirect loss or damage you may suffer as a result of your total or partial use or inability to use your Prepaid Card or the use of your Prepaid Card by any third party Back to top 9 Your right to a refund You may request a refund of the funds on your Prepaid Card provided you have more than 10 00 loaded on your Prepaid Card or equivalent in US Dollars and Euros depending on the currency of your card To do so send us an e mail using the Contact Us facility an the Website requesting a refund and confirming that you have destroyed your Prepaid Card by cutting it up We will send a cheque to your last notified address or arran
20. uments with your payment request Please select the appropriate option from the drop down menu Supporting Doc ument Select Document Type i Agency Invoice Payroll Bureau Invoice Day Care Invoice Invoice Other Invoice Date Payroll Bureau Payslip 012 Payslip Other Period From Taxi Receipt 012 Stationary Receipt Postage Receipt Equipment Receipt J12 Receipt Other Letter HMRC Bill hote HMRC Penalty Notice Other None Supporting Document 1 Supporting Document 2 Period To If you do not have supporting documents select the None option If the option you wish to select is not available in the menu please select the Other option If you select None or Other you may be required to provide some explanatory information in the notes field provided If None Other then why ired please add an Explanatory Note to better explain penditure to the Brent Council Direct Payments Monitoring Team If appropriate please enter the date you received your invoice on Then add the date range the invoice covers Invoice Date 19 E daway i Period From 19 January Period To 19 January 11 Page Cardholders have the capacity to upload supporting documents to accompany any payment request Simply scan the documents to a location on your computer Click the button marked Choose file Supporting Document 1 Choose File No file chosen Supporting Document 2 Choose File N
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