University of Surrey user guide - Blue Arrow
Contents
1. x k p T S i D gt 3 we work for you staffing solutions blue rrow contents Introduction from Blue Arrow Introduction from University of Surrey History of Blue Arrow Key contacts Booking procedure Managing flexible employees Health and safety Quality assessments and reviews What you can expect from Blue Arrow Continuous improvement Additional advice and services Microsite Blue Arrow Ltd 800 The Boulevard Capability Green Luton LUI 3BA www bluearrow co Uk Dear Colleague On behalf of Blue Arrow and the local Guildford branch would like to take this opportunity to introduce our user manual which has been developed to ensure that you are able to get the most out of the working partnership between the University of Surrey and Blue Arrow Blue Arrow Is delighted to be extending our services within the Higher Education sector particularly with such an evolving and progressive University We recognise that we have a responsibility and commitment to the continual development of the relationship between ourselves the University and the students Blue Arrow strives to demonstrate support for the local community and form close mutually beneficial partnerships with other commercial enterprises learning institutions and non profit making organisations In this way we can share our experiences with all our customers and ensure We support all needs and requirements in a balanced and informed manne2. during periods of sickness A cover for recruitment vacancies A additional support for departments when current manpower Is stretched All flexible employee assignment bookings are monitored by HR and there is a policy in place which reviews departments employing flexible employees for three months or longer University of Surrey user guide key contacts You can contact Blue Arrow in one of two ways Blue Arrow on site office Committee room X Oak House next to Starbucks staffed by lan Roberts Account Manager t 01483 684321 f 01483 684322 lan roberts bluearrow co uk Nikki Kennard Service Consultant t 01483 684321 f 01483 684322 nikki kennard bluearrow co uk The office is manned from 8am 6pm Monday to Friday Students are able to come in for advice and to register Tuesday to Thursday from lOam 12pm and Ipm 4pm Outside of standard office hours there is an emergency mobile contact number 07885 873359 Blue Arrow Guildford branches Our on site office is supported by 2 dedicated Blue Arrow branches in the centre of Guildford one specialising in office vacancies and the other a dedicated catering branch Both are fully equipped with interview training and meeting room facilities Full candidate registrations and evaluations are administered here as well as basic food hygiene certificates inductions and Microsoft Office training Should you be unable to contact a Blue Arrow re
3. the internet If you are not currently using this system and would like to please contact lan Roberts Blue Arrow Account Manager on 01483 684321 or email lan roberts bluearrow co uk booking form A copy of the booking form can be downloaded from the microsite accessed from the University HR and procurement website Please ensure that all the details are completed on the document It provides Blue Arrow with vital information to help choose the right skills from our flexible employee team The order confirms the skills job content duration and the assignment that you would like us to fill Pay rate guidelines are always helpful purchase order numbers The University of Surrey requests that a purchase order is raised in advance of any products services being ordered However it has been agreed that Blue Arrow will commence a search for a suitable candidate when receiving booking for a flexible employee though we cannot confirm them as a starter until a purchase order number is issued The purchase order should be sufficient to cover the period of time that the flexible employee is required However if this is not known then an estimate is sufficient and further orders can be raised as and when required The purchase order number also ensures payment to Blue Arrow and acts as the reference number should there be any queries INVOICINE Blue Arrow will produce invoices for each site faculty department on a weekly basis The in
4. a and a brief introduction to your department helps to welcome the new healthy and safe manner member of staff and should include a Blue Arrow are responsible for ensuring that the flexible employee advises the University of any personal factors that may have an impact on their health and safety arrangements whilst they are there introductions advice A supervisor Office equipment The University is responsible for highlighting any potential hazards and for the supervision and control of the Raa Tai eon enag Sia plug n a S gaell health and safety training fons prior to employment e g within the catering facilities at the University should be completed by the flexible employee under the e answering calls direction of Blue Arrow location e making calls external and internal A desk e transferring calls A kitchen e holding calls A restaurant facilities on campus l aa e use of voicemail if appropriate A fire exits A toilet facilities A fax machine use and location A filing cabinets A photocopier use and location A handover notes A access to computer log in details storage UniS website and telephone directory Specific departmental policies procedures A arrangement times for breaks i e lunch A procedure for timecard sign off A health and safety University of Surrey user guide quality assessments and reviews At the end of the assignment Blue Arrow will forward a quality assessment to
5. ack is valuable and will really help ensuring Blue Arrow have the best possible chance of providing the highest quality recruitment support to the University of Surrey As a leading provider of staffing solutions Blue Arrow has access to advice on the latest employment and recrurtment issues Information that can be shared with the University of Surrey includes advice on employment legislation demographic profiling for recruitment initiatives latest salary survey information advice on adopting diversity attraction programmes including information about forthcoming legislation in relation to age In addition Blue Arrow employ all flexible employees and therefore are able to provide a formal reference this being of particular benefit to students about to graduate E microsite Further details can be downloaded and viewed from our microsite link accessible from the University HR and procurement website The microsite contains contact details the key performance indicators and our service level agreement You are also able to download our booking form and link to my blue time for online booking Management information will also be posted on a restricted access basis visit www mybluetime co uk uniofsurrey we work for you staffing solutions blueArrow
6. ow has worked with the A assignment feedback form from hiring manager and flexible employees 7 i University of Surrey HR team to develop a comprehensive o La A quarterly review meetings held with HR and procurement from Y service level agreement which includes the University of Surrey and the contract management team from Blue Arrow la A 100 order fill rate and a consultative approach and support with E your human resources issues Should you have any concerns these can be dealt with immediately by f contacting the on site Blue Arrow contract team five days a week 4 A access to a wide range of candidates who have all been interviewed E EEE E lINCE a Blue Arrow is always available to help you with any questions or problems Orne you may encounter with the contract However should you have an issue A where possible Blue Arrow will look to utilise the University of Surrey which is not resolved to your complete satisfaction please report it to the students as the first source of candidates University Contract Manager Lois Moor in support of the students union welfare initiatives Blue Arrow will always assess the suitability eligibility and availability of students to work on campus To ensure 00 fulfilment of all vacancies Blue Arrow will also be sourcing candidates externally A Blue Arrow will continually attract temporary and permanent staff who have specific skills and whose expe
7. presentative at the on site office and do not wish to leave an answer phone message staff at the High Street Guildford branch will be best placed to assist you The address is Ist Floor 129 High Street Guildford Surrey GUI 3AA t 01463 533 07 f 01483 538133 contract management Should you have any feedback or an issue with Blue Arrow which you are unable to resolve satisfactorily please contact Lois Moor in HR extension 6912 who contract manages the account on a day to day basis In addition Debbie Glennon Procurement Manager is involved with the overall management of the contract The University of Surrey meet on a quarterly basis with Blue Arrow representatives to discuss and progress key issues arising from the management of the contract therefore it is important that you complete any questionnaire s Blue Arrow send regarding service evaluation University of Surrey user guide booking procedure In the first instance we would prefer it if you could book your flexible employee with Blue Arrow via the online system www mybluetime co uk which you will need a logon and password for Alternatively should you wish to use booking methods such as emailing or faxing please see below for details Ensure you have your purchase order number ready my blue time online booking Blue Arrow have an online booking and timesheet system called my blue time a user friendly tool that can be accessed via
8. r Through our daily working and our formal service evaluation processes WE welcome feedback and foster a culture of continuous improvement We look forward to working with you and hope that this user manual further demonstrates our support for you as individual customers of Blue Arrow Yours sincerely Lee Gudgeon Account Director we work for YOu staffing solutions blueArrow University of Surrey user guide history of Blue Arrow Founded over 50 years ago Blue Arrow is one of the UK s largest recruitment businesses specialising in the office and industrial sectors We provide dedicated recruitment services for permanent and temporary staffing through a national network of branches as well as on site locations With a network of over 150 branch locations major on client site staffing operations call centres and online we provide end to end full service staffing solutions to thousands of different companies across the UK every day Ve provide recruitment solutions to numerous HE and FE institutions and as we are well known in the local Guildford area by candidates seeking flexible employment we are able to maintain a large database of quality applicants using flexible employees All temporary staff are employed by Blue Arrow are known as flexible employees Flexible employees are used by the University of Surrey to fill short term assignments i e A cover during periods of absence A cover
9. rience and availability surt the assignments at the University of Surrey in addition to an interview conducted by a fully qualified Blue Arrow consultant their work related skills will also be assessed further training and assessment for specific assignments can also be arranged to suit the candidate and the needs of the customer full references are taken up by Blue Arrow for all external non student candidates and other relevant checks such as CRB s Blue Arrow will ensure check in calls to ensure that the flexible employee arrives on time and their skills match your requirements re book calls to confirm you are happy with the flexible employee and that you require them to continue in the assignment University of Surrey user guide To ensure that the service offered by Blue Arrow is of a consistent and high quality standard regular meetings are held with Lois Moor HR Manager and Debbie Glennon Procurement Manager The service level agreement and key performance indicators are used to guide and measure service levels and copies of these can be found on the microsite accessed via the University HR and procurement website Obviously key issues are dealt with as and when they arise but any feedback issues or suggestions are reviewed during the review meetings so please complete the quality assessment forms or speak to Lois Moor with any key concerns so together we can continually improve the service Your feedb
10. uk l d effectively quickly an ith Arrow are dealt w nfident that issues raised by you to Blue Are you CO Personal details to your friends FES surname Would you recommend Blue Arrow FE s first name Department of employment s Are you clear on your term Please rate the candidate on the following ime red accurately and on time ls your pay administe Excellent Very good Average Poor Very poor ene Time keeping Any other comments OF recommendations Appearance Co operation __ Efforts quality of work LJ i j Skills ability U SS Attitudes to work colleagues o respon any thay Any other comments E detai da eClate Ing to re IS and rety Ou pE o CF Please return by fax or ee Thank you for your tf LU L i Yes No Would you request this FE again Signature Print name Date LINIVERSITY OF staffing solutions __A___ blueArrow SURREY University of Surrey user guide what to expect trom Blue Arrow In order to provide the University of Surrey with the highest There will also be a structured quality assessment system in place l l to include possible quality standards Blue Arr
11. voices will be sent directly to accounts payable each week and then be distributed to the nominated contact in the relevant faculty or department that is responsible for signing off the invoicing There will be an invoice for each assignment which has been completed during the preceding week and for which timesheets have been signed off online or been manually submitted Invoices will detail the University s purchase order number and Blue Arrow booking number for that assignment to enable identification and checking procedures to be followed Invoices must be cleared within one week of receipt by faculty department Order date Extension no Ordered by Reporting to chool departmeny Location E mail address E External y funded asg SIgn Maternity i Holiday E New Position Anticipated end date icable kills MS Word MS Excel MS Powerpoint Intermediate Hise MS Access CJ E 7 Z S ic Staffing soj Utions blu e Arrow University of Surrey user guide managing health flexible employees and safety Flexible employees are chosen by Blue Arrow because they are experienced Blue Arrow will work closely with you and the University s own health and and used to adapting to different companies However all offices are different safety facility to ensure all our flexible employees are fully able to work in
12. you We very much value your feedback so if you could take 2 minutes to complete and return this form we would be very appreciative Your feedback serves as the platform for reviewing the service and quality of the flexible employees supplied to the University The results of all assessments will be assessed and monitored and used to improve the service offered by Blue Arrow Flexible employee feedback Personal details First name Surname Department Employee feedb or Poor Very po m L L ment meet with your needs C How well does your assign mois i initial meeting wi mined at your IN ia from Blue Arrow CI CI Average Excellent Very good v L ived How do you rate the contact receive during your assignment oak p a d and brietin te the backgroun How would you ra a Candidate quality assessment prior to accepting your assignment l l ini ided i ion training provide te any induction How would you ra ice from your te the overall service How would you ra In accordance with Blue Arrow s aims to continually review performance and achieve higher standards of service we would appreciate if you Blue Arrow branch could spare the time to complete this review report on the FE recently supplied to you Your comments would be of enormous assistance and this review should only take a couple of minutes to complete Please return this form to ian roberts bluearrow co
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