User Guide - East Durham Homes
Contents
1. HOW WILL MY APPLICATION BE ASSESSED Your application will be considered in line with the Durham Key Options Lettings Policy to identify your level of housing need Your application will then be placed into one of the following bands Band A High priority need Band B Multiple housing need Band C Single housing need Band D General housing need Band E No housing need Band F Reduced Priority To take account of the differing degrees of severity within Bands A B and C a plus category is awarded 18 The type size of property appropriate for your needs is also assessed For more information on banding see section 1 Durham Key Options Policy Summary page 3 HOW WILL I KNOW IF MY APPLICATION HAS BEEN ACCEPTED Once your application has been assessed you will be informed in writing whether or not you have been accepted onto the Durham Key Options Housing Register If you have been accepted this letter will also detail your assessed band your application date your Durham Key Options housing application number You will also be issued with a PIN number Your PIN number will automatically be your date of birth but you are able to change it if you wish to another memorable date IMPORTANT NOTE YOUWILL NEED TO KEEP YOUR APPLICATION NUMBER AND PIN NUMBER SAFE AS WITHOUT THEM YOU WILL NOT BE ABLE TO BID SECTION 3 USER GUIDE Once your application has been assessed as eligible you will be placed on the housin2. actual homelessness Applicants who are adequately housed and have no housing need Applicants with a reduced priority within the scheme as a consequence of outstanding rent arrears not caused by exceptional hardship or unacceptable behaviour LOCAL LETTINGS POLICIES In some cases a partner landlord may introduce a Local Lettings Policy to ensure good management of stock For example Areas where housing is in short supply e o ensure balanced communities and prevent anti social behaviour To take into account rural or city centre related issues with regard to demand and affordability In all cases where a local lettings policy exists this will be noted on the advert and details of the full policy will be available on the Durham Key Options Website or from partner landlord offices Details of areas covered by local lettings policies are included in the Durham Key Options Areas List ADVERTISING BIDDING All available properties across County Durham are advertised on a weekly basis with eligible applicants being able to bid via a variety of methods see Section 3 User Guide NOTIFICATION All applicants are notified in writing of the outcome of their application and given the right to appeal QUOTAS TARGETS A banding system helps ensure preference is given to those in greater housing need whilst creating a balance between accommodating those in the greatest need and creating mixed communities One way to achiev
3. Housing Act 1996 as amended by the Homelessness Act 2002 who do not have multiple housing needs Applicants living in intensive supported housing their support plan identifies ability to successfully move into an independent tenancy Care leavers Band C Single housing need Applicants who fall into one of the following preference groups Applicants occupying unsanitary overcrowded one bedroom short of requirements or otherwise unsatisfactory housing Band E No housing need Applicants who need to move due to medical or welfare grounds in accordance with the medical framework for medical priority found in appendix 2 of this policy BandF Reduced Priority Applicants who need to move to a particular locality to avoid hardship Non statutory homeless Applicants who have a housing need which is not one of the statutory preference groups and therefore do not meet the criteria for Bands A B or C as follows Applicants leaving the armed forces who do not fall within the criteria of the homelessness legislation and have served three years or longer or who have been medically discharged Applicants wishing to live independently with no other housing need Applicants needing larger accommodation outside of the overcrowding criteria with no other housing need Relationship breakdown with no other housing need Applicants threatened with homelessness within three months in order to prevent
4. WITHIN A WEEKLY ADVERTISING CYCLE You can bid for as many properties as you wish during the advertising cycle At the end of the cycle you will be considered for properties you have bid for If you bid for more than one property and appear at the top of the shortlist for more than one of them you will be given 24 hours to advise us which property you would prefer to go ahead with WHAT CAN I BID FOR You can bid for any property you are eligible for Your eligibility is defined by your household size and circumstances HOW DO I BID ON A PROPERTY To bid note an interest on a property means that you are actively interested and wish to be considered for the property or properties Durham Key Options are advertising You are able to place a bid using any of the following methods e On line on the Durham Key Options Website www durhamkeyoptions co uk By automated telephone line 0845 270 1603 local rate number n person at a Durham Key Option partner landlord office e By texting 07781 484 604 see page 25 For details e Through an advocate via one of the above methods Assisted Bidding this will only be appropriate for applicants with exceptional support needs For further information regarding assisted bidding please contact us CAN SOMEONE ELSE BID ON MY BEHALF You can also have someone bid on your behalf such as a friend or family member but you should note that they would also need your application number an
5. aa sie ag s C9 l gl eI cix Gils leall oda le J sca caa jl CJ dis udi ga ala ga SU Cpl Leas UL io jS Ana Lords ola olal a ge gall alel of cle UAT yall ol apo Ate gaa Add jia GI pl casi ji Sa LS Urdu WAGE Te Stebel Ye heen 121900 itur ESA RGIS Tel My Tut ce AUI wo OC Ye dq wo ute od Lb ye GE 3 ut E we SE pyle KWL eT 1 TA ur pue fyt d er Chester le Street 0191 387 1919 Sedgefield 0845 505 5500 Derwentside 0845 850 5600 Teesdale 01833 690 000 Durham City 0191 301 8499 Wear Valley 01388 765 555 East Durham 0800 032 0835 SECTION 1 Page No DURHAM KEY OPTIONS POLICY SUMMARY sss 3 IntrodecHo UMEN 3 Which landlords advertise their properties through Ij rtiaimsey DIOS stc errs ee ree 3 Whocam aboy e o a E A Tm 4 Assessment verification of applications 4 ES ANS ccu M MU 5 8 lcocallibet ndgsd2ollclessces eem oer nee EU 9 Axgvertisigibidelneue ce e nee ee 9 INOUM CALONM e 9 GOWotastdigelse m 9 Making an offer of accommodation 10 poedbacc m 10 PSC ENCES aa e ee eee 10 Icnsdsec n 11 Appeals process ttt ttt ttes 11 Wioritonngeec 11 Other housing options ettet 12 Updating applications ttt 12 Removal from the housing register 13 SECTION 2 HOW TO COMPLETE YOUR DURHAM KEY OPTIONS APPLICATION FORWM 1111 ttn 14 VV CAPAC CCMNCIO 2 cec NIMIRUM MURUS RU E 14 Wh
6. properties to bid note an interest in for and feedback is provided on the number of bids submitted and priority of successful applicants The Choice Based Lettings Scheme enables applicants to have access to arange of social housing across County Durham and also incorporates alternative housing options such as nomination arrangements with other registered social landlords private sector rented properties low cost home ownership options and mutual exchange schemes This increases choice and availability of accommodation WHICH LANDLORDS ADVERTISE THEIR PROPERTIES THROUGH DURHAM KEY OPTIONS Durham Key Options is a partnership between Durham County Council incorporating Chester le Street Durham City and Teesdale areas and Dale and Valley Homes Derwentside Homes f East Durham Homes Sedgefield Borough Homes For a full list of landlords who advertise through Durham Key Options please visit www durhamkeyoptions co uk or contact a Durham Key Options partner organisation Durham Key Options operates a Common Housing Register between all partners You only need to make one application to the scheme to bid on any property that meets your needs and household size within County Durham WHO CAN APPLY Anyone aged 16 years or over can apply to join Durham Key Options In line with Government legislation some applicants may not be eligible to join the scheme due to immigration control or unacceptable behaviour ASSE
7. 08458505600 Email customer services derwentsidehomes co uk Website www derwentsidehomes co uk DURHAM CITY AREA Durham County Council 17 Claypath Durham DH1 1RH Telephone 0191 301 8499 Emall cityinfo durham gov uk Website www durham gov uk EAST DURHAM AREA East Durham Homes Head Office 2 Meridian Court Whitehouse Business Park Peterlee County Durham SR8 2RQ Customer Service Outlets Peterlee Town Centre 29 Yoden Way Castle Dene Shopping Centre Peterlee County Durham SR8 1AL Murton Resource Centre 16 17 Woods Terrace Murton County Durham SR 7 9AD Telephone 0800 0320835 free phone Telephone 0191 5185497 for calls from a mobile phone Email enquiry eastdurhamhomes co uk Website www eastdurhamhomes co uk SEDGEFIELD AREA Sedgefield Borough Homes Sedgefield Borough Homes Green Lane Offices Spennymoor County Durham DL16 6JQ Spennymoor Housing Office Area1 Green Lane Offices Spennymoor County Durham DL16 6JQ Ferryhill Housing Office Area2 1A North Street Ferryhill County Durham DL17 8HX Trimdon Housing Office Area3 15A Church Road Trimdon Village County Durham TS29 6PY Shildon Housing Office Area4 51 55 Church Street Shildon County Durham DL4 1DT Newton Aycliffe Housing Office Area5 Newton Aycliffe Leisure Centre Newton Aycliffe County Durham DL5 4EH Telephone 0845 505 5500 Email contactus sedgefieldboroughhomes co uk Website www sedgefieldboroughh
8. A A AMA ATH MNA PATH ats Hindi Rf oca A ad UE oiii ia acd aic ile Med ee EE dr aA aa Said Durham Key Options APA AAI UW a all Yael amaaa gb Al County Durham d six Bara a a OUUNCSISSEXUN CUM SS Cantonese SUR TR HS pee BONA RAEE AS Bg Rig ee eee LIE A E EREK a Rav CR RII GREET ELA Ra Hee SUR RS E gt Pelea DEAE SIME Le A BERD gt DIARRA RADA AE REETER Mandarin QR EUR A iis SRA RAR ma 45 BU LA 2 5E n RIERREN eA EAB UA FR S AR ZS BAN Aa BATA A EL HE RITE BUA TEN va SRR LA RELOAD NKE o Polish Jesli potrzebujesz aby ta informacja zostala udostepnionia w jezyku polskim lub jesli potrzebujesz tlumacza ktory moglby sie z Toba spotkac i omowic tresc tej informacji skontaktuj sie z nami wybierajac odpowiedni numer telefonu z dostepnych opcji ponizej Jestesmy w stanie zapewnic tez rozmowe z osoba tej samej plci oraz wizyte domowa w obszarze Dur ham French Si vous desirez recevoir ces informations dans votre dans langue mater nelle ou si vous souhaitez que nous vous procurions un traducteur pour vous rencontrer et en discuter le contenu veuillez nous contacter en se lectionnant l indicatif correspondant a Durham parmi les options des nu meros de telephone indiques ci dessous Nous pouvons en outre organi ser des entrevues avec une personne de meme sexe ainsi que des visites a domicile dans le comte de Durham quand cela est requis Arabic Quasi Sh Gils gleall ods idili
9. AN Durham e Key Options y User Guide This guide contains information on how to use the Durham Key Options Choice Based Lettings scheme Policy Summary How to Complete Your Application Form How to Use The Scheme Contact Details EQUALITY amp DIVERSITY All Durham Key Options documentation can be provided in large print audio tape or CD electronically via email or in Braille We can also provide an induction loop BSL interpreter same gender interview or home visit if required If you would like usto provide this information in your firstlanguage or would like us to provide a translator and meet with you to discuss its contents please contact us on the relevant Durham Key Options telephone number as listed below We can also provide same gender interviews and home visits within County Durham when required Punjabi reg ZI fea ure gd fo fug erecrdt mat JIS goat Hse gu fe uero ade ut gH wd F fa dg fea meen ens aT AS s sg sn faa fend fear eng 3 uae ad fagut eg at aunan Durham Key Options Je fad 241a Suct 3 muss ad mt aa te Ses a County Durham t de fed wd HBAS Ad Here Jt m3 AHS 676 HBAS ade Herd Jf Bengali MA Ah Gord Meat AIIIN INTA WAT CATS DIA I MAN Al APC MBIA Vist 2S AIA Sie PAW BIA Seal Wall Sra FAC THOS Gary OIETAN TAA BOTH SES TANT AAS CAE INA E IA ST ATA CANTATA E ES HAPS SCT GAS A ATA SA ASAT AA SAA ALA C LS E IR alfa AT SWAT CATT AASB PAAAP A SCT STATA SA
10. SSMENT VERIFICATION OF APPLICATIONS The law states that we must give priority or reasonable preference to certain categories of people who have a more urgent housing need than others Applicants who meet the criteria for reasonable preference will qualify for bands A B or C Applicants who do not meet the criteria set out for a reasonable preference group will qualify for Bands D or E with Band F containing those applicants with a recent history of anti social behaviour or significant rent arrears Durham Key Options partner organisations will determine the property type and size for which an applicant can bid Each Durham Key Options partner will request information documentation from applicants to verify their eligibility BANDS Applicants will be placed into one of six bands according to their assessed need and entitlement Within Bands A B and C below the category is given priority For example Band A is given priority over Band A BAND Band A High priority need BandA High priority need Band Bt Multiple housing need QUALIFYING CRITERIA Applicants within this band are eligible for all properties via the choice based lettings scheme in the first instance in cases of Regeneration schemes within County Durham Urgent medical reasons e Supply and demand transfers Urgent medical cases are given priority over supply and demand transfers Homeless applicants accepted as statutorily homel
11. are of that change of circumstances In cases where an applicant moves to a lower band the original application date will be used Durham Key Options will carry out an annual review of all applications to ensure applicants details are accurate 12 REMOVAL FROM THE HOUSING REGISTER The Durham Key Options partner landlord will notify the applicant in writing that they are considering removing their application from the Register giving 28 days for the applicant to reply Applicants will be removed from the register if any of the following occur e They request to be removed They accept an offer of accommodation They fail to reply to a request for further information e They illegally occupy a property owned by a social housing provider without express permission e They or a member of the household to be rehoused becomes ineligible in accordance with this policy e t is found that false information has been given on the application form or in any supporting document Where a decision is made to remove an application from the register the applicant will be notified in writing and given details of the appeals process SECTION 2 HOW TO COMPLETE YOUR DURHAM KEY OPTIONS APPLICATION FORM You can apply to join Durham Key Options by completing a Durham Key Options Application Form which can be obtained from any Durham Key Options partner organisation You can also complete a Durham Key Options Application Form on line
12. at information do need to provide issis 15 18 How will my application be assessed sss sss 18 How will know if my application has been accepted 19 SECTION 3 Page No USER GUIDE T heme de MM 20 How will properties be advertised sss 20 What will the advert tell me sss 20 21 What do the advert icons mean isisisi 21 When will new properties be advertised sss 21 How many bids can place within a weekly Cycle oo 22 Lin ziv ape io HN T 22 How do I bid on a property eee 22 Can someone else bid on my behalf ss 22 How do use the website to bid s ss 23 How do bid using the automated telephone line 24 How do bid by SMS text message ss s 25 26 Can change my mind once have placed a bid 26 How will properties be let a a aa 26 27 When will know if my bid has been successfuP s 2f When will be able to view the property issis 2f How will know what happened to the properties bid for 2 28 What if my circumstances change see 28 SECTION 4 CONTACT DETAILS 11 tee 29 31 SECTION 1 DURHAM KEY OPTIONS POLICY SUMMARY INTRODUCTION Choice Based Lettings is an open and transparent way to let properties allowing applicants to see for themselves the number and type of properties available Applicants choose which
13. at www durhamkeyoptions co uk You must complete all sections of the Application Form with the exception of Section 10 which may not be applicable to every applicant Any incomplete sections may result in the form being returned to you to complete in full This may delay registration of your application If you are unsure of any terms that have been used in the Housing Application Form please contact a Durham Key Options partner landlord who will be happy to explain them WHAT IF NEED HELP If you would like a family member friend or support worker to assist you in using Durham Key Options please provide their name and contact details specifying if this person has authority to act on your behalf If you would like support from Durham Key Options to complete the Housing Application Form or using the Durham Key Options scheme please tell us how we can help you 14 WHAT INFORMATION DO I NEED TO PROVIDE Identity You must provide proof to confirm your identity date of birth current address and national insurance number Only one form of proof is required for each of these Original documents can be verified and copied at a partner landlord s local office or if you send the required documentation by post they will be returned to you as soon as possible Examples of evidence include Identity Date of Birth Birth Certificate or Passport or Drivers Licence Current Address Utility bill from within the last six month
14. d PIN number to do this for you If your bid is succesful we will contact you to make the offer unless you request us to contact the person you have let us know is acting on your behalf 22 Important notes Bidding via the Durham Key Options website is available 24 hours a day during the bidding cycle It does not matter what time you place your bid or on which day as all bids received are considered at the end of the bidding cycle Before placing a bid s on the property properties that you are interested in make a note of the property reference number s as you will need to include this in your bid You will also need your housing application number and PIN number to hand to place your bid s There is an easy to follow guide on the website showing you how to use the system and place a bid Important notes The automated telephone bidding line is available 24 hours a day during the bidding cycle It does not matter what time you place your bid or on which day as all bids received are considered at the end of the bidding cycle Before placing a bid s on the property properties that you are interested in make a note of the property reference number s as you will need to include this in your bid You will also need your housing application number and PIN number to hand to place your bid s The telephone service is a user friendly automated system When you ring the automated telephone bidding lin
15. e a number of options will be available to take you through making your bid s step by step Follow the clear instructions to place your bid s Important note there are 10 languages available on the automated telephone bidding line as listed at the front of this guide You will be asked to pick your preferred language at the start of the telephone call 24 HOW DO I BID BY SMS TEXT MESSAGE Important notes Text bidding is available 24 hours a day during the bidding cycle It does not matter what time you place your bid or on which day as all bids received are considered equally at the end of the bidding cycle Before placing a bid s on the property properties that you are interested in make a note of the property reference number s as you will need to include this in your text bid You will also need your housing application number and PIN number to hand to place your bid s You can bid for two properties per text message if you want to bid for more than two properties you will need to send a further text message s To place a text bid e Start a new text message on your mobile phone Enter your housing application number followed by a space 001234 Enter your date of birth in the format ddmmyyyy followed by a space for example 30th January 1989 enter 30011989 Enter the first property reference number followed by a space for example 112233 f you are bidding on a second property enter the s
16. e this is to share out a quota target of properties to the reasonable preference groups Band A is awarded overall preference for any property but thereafter an agreed proportion of properties will be advertised with preference to bands B D giving the majority of properties to those in greatest housing need and a much smaller proportion to those applicants with lower level needs MAKING AN OFFER OF ACCOMMODATION Once the advertising cycle has closed the computer draws up a shortlist of all applicants who have bid for that property The shortlist is produced according to the advertised band and date of application priority date If there are no bids received from the advertised band then the shortlist will be considered in band order Adapted properties will be considered differently and are allocated to the most suitable applicant If an applicant refuses a property it will be offered to the next qualifying applicant on the shortlist and so on until it is accepted If an offer is accepted that applicant will no longer be able to bid for other properties FEEDBACK Each week Durham Key Options will publish information giving details of how properties have been let This information is designed to be useful for applicants when deciding which areas property types to bid for DIRECT LETS In certain exceptional circumstances a property may be let directly to an applicant Such cases will be agreed by the Durham Key Options partn
17. econd property reference number followed by a space for example 445566 Your text should look like this 001234 30011989 112233 445566 e Send the text message to the bidding text number 07781 484 604 You will receive an SMS text message response confirming that your bid s have been placed or telling you that your bid s has not been accepted 00 3 Summary For applicant ref 001234 with DOB of 30 Jan 1989 to bid on properties 001234 HU 112233 and 445566 enter 30011989 112233 001234 30011989 112233 445566 445566 And text to 07781 484 604 CAN I CHANGE MY MIND ONCE I HAVE PLACED A BID During any weekly cycle you can withdraw your bid if you change your mind about a property You will still be able to bid for other properties within the same weekly cycle Please contact any of the Durham Key Option partners for details HOW WILL PROPERTIES BE LET Once the advertising cycle has closed a shortlist is made of all applicants who have made a bid for that property The shortlist is produced according to the advertised band and date of application priority date If an applicant refuses the property it will be offered to the next applicant on the shortlist this will continue until the property is accepted 26 There are no penalties for refusing an offer unless as a result of a direct offer or if you have been accepted as statutorily homeless by Durham County Council Housing Solutions Team in such cas
18. er landlord Examples of when this will occur include e The letting of a significantly adapted property n cases of succession to a tenancy where the property is inappropriate to the successors needs Any cases where the need is specialist or particularly urgent ouch cases will still be advertised to ensure fairness and transparency but applicants will be unable to bid 10 REFUSALS There are no penalties for refusing offers of accommodation with the exception of direct offers in some cases and offers to statutory homeless applicants APPEALS PROCESS Applicants are entitled to appeal in the following circumstances e If it is decided that an applicant is ineligible to join the register e Where an applicant feels they have been treated unfairly in the letting process e Where applicants have been removed from the register other than at their own request Upon notification of a decision an applicant is given 21 days to request an appeal in writing Durham Key Options operates a two stage appeal process Stage one is considered by a senior officer from the assessing partner organisation and stage two by Head of Housing at Durham County Council Appeals in respect of statutory homeless applicants are dealt with by the Housing Solutions Team at Durham County Council MONITORING Durham Key Options will monitor the scheme to ensure it meets its aims and objectives OTHER HOUSING OPTIONS Mutual Exchange Tenan
19. es more information is available from any Durham Key Options partner landlord office Please think very carefully before refusing an offer as some types of properties do not become available very often and you may not be as successful in subsequent bidding cycles If you are shortlisted and offered a property you will not be able to bid for any more properties until you have decided whether or not to accept the offer WHEN WILL KNOW IF I MY BID HAS BEEN SUCCESSFUL The successful applicant will be contacted as soon as possible after the weekly cycle ends If you are not contacted within a week of the close of bidding you have not been successful this time Keep bidding until you are contacted with an offer WHEN WILL I BE ABLE TO VIEW THE PROPERTY Following an offer a viewing will be arranged as soon as possible HOW WILL KNOW WHAT HAPPENED TO THE PROPERTIES I BID FOR Each week Durham Key Options will publish feedback about the properties that have been let This will help you decide which properties to bid for by giving you a better idea of how popular a particular property or area is and how long you would normally have to wait and is available on the Durham Key Options website at www durhamkeyoptions co uk and in the Durham Key Options property magazine Based on this information you may then decide to look for other property types or areas where you may not have to wait as long The feedback information will tell
20. ess with a full duty to be housed under Part 7 of the Housing Act 1996 as amended by the Homelessness Act 2002 due to violence or threat of violence OR Applicants with two or more housing needs detailed in Band B where at least one is in the following preference groups Applicants who need to move due to high medical need outlined in appendix 2 of this policy Applicants overcrowded by at least two bedrooms Band B Multiple housing need Applicants with two or more housing needs from the following preference groups Homeless applicants accepted as statutorily homeless with a full duty to be housed under Part 7 of the Housing Act 1996 as amended by the Homelessness Act 2002 Applicants occupying unsanitary overcrowded one bedroom short of requirements or otherwise unsatisfactory housing Applicants who need to move due to medical or welfare grounds in accordance with the medical framework for medical priority found in appendix 2 of this policy Applicants who need to move to a particular locality to avoid hardship Band C Single housing need Band D General housing need Applicants who fall into one of the following preference groups Applicants who need to move due to high medical need outlined in appendix 2 of this policy Applicants overcrowded by at least two bedrooms Homeless applicants accepted as statutorily homeless with a full duty to be housed under Part 7 of the
21. formation regarding other debt Eviction order repossession 44 Letter from Bank Building Society Mortgage Lender confirming the repossession or Relevant papers from the County Court To be nearer to work training Letter from employer confirming relevant appointment or Letter confirming acceptance onto relevant training course To move nearer to e Name and address of the special facility special facilities such and as school hospital 44 e Details of why you need to move closer to the above and e Supporting evidence from any other agencies such as your doctor social worker or other professional working with you Important note all of the identification marked with a 4 above is required to process your Durham Key Options application and must clearly explain the benefits of moving closer to the special facility listed In these cases you may also be sent a financial assessment form If you or anyone who wants to be rehoused with you have any convictions other than spent convictions as defined by the Rehabilitation of Offenders Act 1974 you need to give us details we may check this information If you have declared a medical condition we will assess your condition based on the information provided if you wish to provide additional information you may do so but your GP or medical specialist may charge you for this
22. g register HOW WILL PROPERTIES BE ADVERTISED Durham Key Options will advertise properties on a weekly cycle Every Thursday available properties will be advertised in the following ways e On the Durham Key Options website www durhamkeyoptions co uk e n the Durham Key Options property magazine e n Durham Key Options partner landlord offices e n a range of public buildings If you are unable to access the adverts from one of the above please contact a Durham Key Options partner landlord for assistance WHAT WILL THE ADVERT TELL ME The advert will detail e Band s to which preference will be given e Landlord Location map link available on the website Property Size e Rent Other property features such as parking and garden arrangements 20 The advert also tells you if there are any bidding restrictions such as Age requirement Property adaptations WHAT DO THE ADVERT ICONS MEAN iem Bedrooms MIN o 75 Minimum age Garden Supported Housing Sheltered Housing Pets allowed not allowed Wheelchair adapted o E E ls WHEN WILL NEW PROPERTIES BE ADVERTISED Each week properties will be advertised from a Thursday morning until midnight the following Tuesday evening This is called the Advertising Cycle It does not matter what time you place your bid or on which day as all bids received are considered equally at the end of the bidding cycle HOW MANY BIDS CAN I PLACE
23. omes co uk 30 TEESDALE AREA Durham County Council Galgate Barnard Castle County Durham Notes DL12 8EL Telephone 01833 690 000 Emall customerservices durham gov uk Website www durham gov uk WEAR VALLEY AREA Dale and Valley Homes Civic Centre Crook County Durham DL15 9ES Please note Dale and Valley Homes are moving premises with effect from May 2009 to Wear Valley Business Centre 2 Longfield Road South Church Enterprise Park Bishop Auckland County Durham DL14 6XB Telephone 01388 765555 Email info daleandvalleyhomes co uk Website www daleandvalleyhomes co uk 32
24. s or e Bank Statement from within the last six months or Letter from the person applicant is living in with National Insurance NI Card or Number e Payslip or e P45 P60 Supporting Information When completing your Durham Key Options application form you should pay attention to any sections that are highlighted with a 44 symbol Durham Key Options will request supporting evidence from you to verify your circumstances should you have completed any of these sections Examples of the evidence that will be required is stated within the table located on the following pages and you should provide these when submitting your form Circumstance Evidence Required Immigration Status Passport and or Letter from the Home Office may vary depending on status Access to children Letter from your ex partner confirming the access or Letter from your solicitor confirming the access Pregnancy MAT B1 form or Letter from your doctor Asked to leave by landlord Notice to Quit from your private landlord or Letter from your landlord advising why he is serving a Notice to Quit or Relevant papers from the County Court Care Leaver Letter from your social worker or Personal Advisor detailing the date you are leaving care and any specific details regarding your Pathway Plan Discharged from hospital or Need to leave Suppor
25. ted Housing Scheme Name and contact details of the person dealing with your discharge from hospital and Any relevant paper work supporting organisation will need to confirm that you are ready to move from care and can manage a tenancy Forces discharge Discharge papers from HM Forces these documents must confirm date of discharge and that you have either served for at least 3 years or are being medically discharged 16 To give receive support to a friend or family member The name and address of friend or family member and e Details of why you need to move closer to the above and e Supporting evidence from any other agencies such as your doctor social worker or other professional working with you Please note that evidence must clearly state the benefits of moving closer to either give or receive support Loss of tied accommodation Notice to Quit P45 in relation to the relevant employment and Letter from employer stating termination of employment Release from prison Expected release date and Release papers and Name and contact details of Probation Officer Cannot afford rent mortgage upkeep 44 Income amp expenditure details and Proof from bank building society mortgage provider stating confirming you are in arrears or Proof from court solicitor in relation to any legal proceedings or In
26. ts with secure or assured tenancies have the right to exchange their property as long as they comply with their tenancy obligations and meet the relevant statutory conditions For further information on the Mutual Exchange scheme please contact your nearest Durham Key Options partner organisation Low Cost Home Ownership Shared Ownership There are a range of products available to help you buy a home Nomination to a Housing Association property Durham Key Options works alongside Housing Associations across County Durham and has an arrangement with them to nominate applicants from our housing register for properties which they own These will be advertised through Durham Key Options in the same way that partner landlords properties are Further information on which housing associations have properties in County Durham is available on the Durham Key Options website www durhamkeyoptions co uk or on request from a Durham Key Options partner organisation UPDATING APPLICATIONS Applicants are obliged to notify the Durham Key Options partner organisation of any change in their circumstances which may affect their application Changes in circumstances may affect an applicant s banding priority This will also result in a change to their application priority date which is used in the shortlisting process In cases where an applicant moves into a higher band the new date for shortlisting purposes is the date that Durham Key Options were made aw
27. you the following about each property e Street and or area Property type e Number of bedrooms e Number of applicants that bid for the property e Whether the property was covered by a Local Lettings Policy details can be found on the Durham Key Options website and in the Lettings Area leaflet e The band application date priority date of the successful applicant Feedback on which band a property was offered to may vary where the property was let to an applicant from a band not advertised An example of this would be where no applicants in the advertised bands made a bid and the property therefore went to a lower band WHAT IF MY CIRCUMSTANCES CHANGE Applicants must advise Durham Key Options of any change of circumstances that may affect their banding placement If an offer of a property is made based on inaccurate or out of date information provided by the applicant that offer may be withdrawn 28 SECTION 4 CONTACT DETAILS Durham Key Options Partner Organisations CHESTER LE STREET AREA Durham County Council Civic Centre Newcastle Road Chester le Street DH3 3UT Telephone 0191 387 1919 Website www durham gov uk DERWENTSIDE AREA Derwentside Homes Ltd Towneley House Clifford Road Stanley County Durham DH9 0AQ Please note Derwentside Homes are moving premises with effect from August 2009 to Greengate House Amos Drive Greencroft Industrial Park Stanley County Durham DH9 7YE Telephone
Download Pdf Manuals
Related Search