USER GUIDE - Mitel Edocs
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1. 6 If a number is already programmed press 7 Press 8 Dial the extension number of the remote station 9 Press 10 Press To cancel Call Forward Remote from the station that set the remote forwarding 1 Lift the handset 2 Dial 77 3 Dial the extension of the remote station 4 Hang up To cancel Call Forward Remote from the station that was forwarded 1 Press SUPERKEY 2 Press until Call Forwarding appears 3 Press 4 Press 5 Press 6 Press 7 Press SUPERKEY 12 Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Lift the handset 2 Dial 64 3 Hang up To again allow calls to be forwarded by the destination number 1 Lift the handset 2 Dial 73 3 Hang up Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial 1 3 Dial the extension number Messaging Advisory To turn Messaging Advisory on 1 Press SUPERKEY Press Press until the desired message appears Press sa sd To turn Messaging Advisory off 1 Press SUPERKEY 2 Press 3 Press 4195 Messaging Callback To leave a Callback Message on a telephone when you hear busy or ringback tone e Press MESSAGE To respond to a message waiting condition on your telephone 1 Press MESSAGE 2 Do one of the following a TO call the message sender p2. MITEL NETWORKS 5215 IP Phone USER GUIDE QO MITEL it s about YOU 3300 ICP 4 0 Contents ABOUT YOUR PHONE For Users on Resilient 3300 ICP Systems TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Protect your hearing Angle the phone for easier viewing CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change MAKING AND ANSWERING CALLS Make a call Answer a Call Redial Redial Saved Number Speed Call Keys Speed Call Personal On Hook Dialing Auto Answer OY a1 u a en a A p W W Ww CODON A ADDO CALL HANDLING Hold Transfer Conference Conference Split Swap Call Forward Call Forward Remote Call Forward End Chaining Call Forward Override Messaging Advisory Messaging Callback Messaging Cancel Callback Messaging Cancel All Callbacks USING ADVANCED FEATURES Account Codes Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Handsfree Operation Headset Operation Headset Operation with Feature Control Switch Music Group Paging Meet Me Answer Trunk Flash Record a Call Hot Desking FEATURE ACCESS CODES ABOUT YOUR PHONE The Mitel Networks 5215 IP phone has ten fixed function keys SUPERKEY MESSAGE HOLD CANCEL TRANS CONF REDIAL SPEAKER MICROPHONE and seven personal keys with built in status indicators The p
3. e Headset feature key Music To turn Music on and off when the set is idle e Press the Music feature key 20 Group Paging Meet Me Answer Group Paging allows you to page a group of telephones through their built in speakers You can belong to to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Page but don t know the identity or extension number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press Direct Page or dial 37 3 Do one of the following TO page your prime page group press a TO page a Specific page group dial the page group directory number 4 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Lift handset 2 Dial 88 3 Do one of the following TO respond to a page from your prime page group press TO respond to a page from a specific page group dial the page group directory number Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press TRANS CONF 2 Dial 57 for a single flash or 56 for a double flash 3 Wait for dial tone 4 Dial the Centrex feature access code Dis Record a Call This feature use
4. ersonal key on the bottom left is always your Prime Line the remaining personal keys can be programmed as e Feature keys for example Swap You can program feature keys using the Desktop Tool Your administrator can also program feature keys e Speed Call keys You can program speed call keys from your phone or using the Desktop Tool e Line Appearances Only the administrator can program line appearances Note For more information on the Desktop Tool talk to your system administrator Your telephone also features display assisted selection of features on hook dialing and a large Message Indicator Note When using the SuperKey press Cancel or SuperKey to back up one menu level m 11 55 11 AUG 02 Speak Ease j O TO O g S amp Ss f 1 000000000 NNOO87 Display Message Waiting Indicator Fixed Function Keys Volume Control Programmable Feature Keys in ete em IMPORTANT NOTE FOR HEADSET USERS Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack the jack nearest the front of the set Installation will disable your handset microphone Disconnecting the headset at the jack or at the quick disconnect plug restores handset operation Telephone status indicators When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On hold at another set Flashing slow on fast off 2 For Users
5. ith the original party 1 Press TRANS CONF 2 Dial 41 Swap To call another party when you are in an established two party call 1 Press TRANS CONF 2 Dial the number To alternate between the two parties e Press the Swap Trade feature key 10 Call Forward Call Forward lets you redirect incoming calls to an alternate number Always redirects all incoming calls regardless of the state of your telephone B Int redirects internal calls when your telephone is busy and B Ext redirects external calls when your telephone is busy NA Int redirects internal calls after several rings if you don t answer and NA Ext redirects external calls after several rings if you don t answer Note For information about I m Here see Call Forward Remote To program Call Forward Ce OO ee a O oho Press SUPERKEY Press until Call Forwarding appears Press Press until the type of Call Forward that you want to set up appears see above If a number is already programmed press Press Dial the destination number Press turn Call Forward on and off once it has been programmed Press SUPERKEY Press until Call Forwarding appears Press Press Press 11 Call Forward Remote To forward calls from a remote station to your current location 1 Press SUPERKEY 2 Press until Call Forwarding appears 3 Press 4 Press until I m Here appears 5 Press
6. llback Cancel Individual 1 Callback Cancel 1 Account Code 43 Call Park Remote Retrieve 23 Call Pickup Directed 6 Do Not Disturb Remote EAS Do Not Disturb Cancel Remote 5 Direct Page 37 Meet Me Answer 88 Trunk Single Flash 57 Trunk Double Flash 56 Hot Desking Login 222 Hot Desking Logout 333 Remote Hot Desking Logout 111 24 QA MITEL TM Trademark of Mitel Networks Corporation Copyright 2003 Mitel Networks Corporation All rights reserved
7. n to which Do Not Disturb is to apply 4 Hang up To deactivate Do Not Disturb from a remote station 1 Lift handset Dial 5 Dial the number of the station with Do Not Disturb activated Hang up PTY Override To use Override when you encounter busy or DND tone e Press the Intrude feature key Paging To use Paging 1 Lift handset Press the Pager feature key 2 3 Dial the Paging zone number if required 4 Make the announcement 16 Direct Paging Direct Paging allows you to page a party through their telephone speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset or headset call To page a party 1 Lift the handset 2 Dial 37 3 Dial the extension number 4 Speak to the dialed party after the tone To answer a Direct Page indicated by a single burst of tone e Lift handset 17 Handsfree Operation To use Handsfree Operation to make calls 1 If you want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Communicate by using the speaker and the microphone To use Handsfree Operation to answer calls 1 Press the flashing line key 2 Communicate by using the speaker and the microphone To hang up while using Handsfree Operation e Press SPEAKER To temporarily disable the microphone during Handsfree Operation e Press MICROPHONE the microphone LED turns off To re e
8. nable the microphone and return to the conversation e Press MICROPHONE the microphone LED turns on To switch from Handsfree Operation to the handset e Lift the handset To return to Handsfree Operation 1 Press SPEAKER 2 Replace the handset 18 Headset Operation To enable Headset Operation e Press the Headset feature key To answer a call when Auto Answer is disabled e Press the flashing line key To hang up e Press CANCEL To disable Headset Operation e Press the Headset feature key 19 Headset Operation with Feature Control Switch IMPORTANT NOTE Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack the jack nearest the front of the set Installation will disable your handset microphone Disconnecting the headset at the jack or at the quick disconnect plug restores handset operation If handset operation is required for an extended period of time you should press the Headset feature key to return the telephone to handset mode To enable Headset Operation e Press the Headset feature key To answer a call e Press flashing Line Appearance key OR Quickly press and release the headset s feature control switch To mute the headset microphone e Press and hold the headset s feature control switch To hang up e Press CANCEL OR Quickly press and release the headset s feature control switch To disable Headset Operation e Press th
9. on Resilient 3300 ICP Systems If during a call you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system The call continues but the keys and features on your phone stop working The keys and most features begin working again after you hang up Normal operation resumes when your phone switches back to the primary system If your phone is idle and switched to the secondary system you ll see a flashing square on the display TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder If you use your phone a lot you may find it more comfortable to use a headset See the section on headset usage elsewhere in this guide for more information Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Angle the phone for easier viewing The stand built into your phone tilts to give you a better view of the keys To tilt your telephone for better viewing 1 Press the release tabs on thes sides of the stand 2 Hinge the two front hooks and snap the two back hooks of the stand into either the upper or lower notches on the back of the phone CUSTOMIZING YOUR PHONE Ringer Cont
10. profile Logging in activates your profile on any phone that supports Hot Desking Note All Hot Desking profiles have 13 programmable keys If you log into a phone that has a fewer number of keys the extra ones are hidden Only the use of the extra keys is lost not the features assigned to them To log into a Hot Desking phone the phone must be idle 1 Dial 222 2 Press 3 Enter your Hot Desk User Extension Number 4 Press To log out of Hot Desking phone the phone must be idle 1 Dial 333 2 Press 3 Press the Note Your profile can only be active on one phone at a time If you log in from another phone without logging out from the first one the system will automatically deactivate your profile on the first phone Hot Desk Remote Logout A user that has forgotten to log out of a Hot Desking phone can be logged out using any phone that supports Hot Desk Remote Logout To remotely log out a Hot Desking phone 1 Dial 111 2 Dial the Hot Desk User Extension Number that you want to log out 233 FEATURE ACCESS CODES Save Last Number Repeat Last Number Saved Personal Speedcall Invoke 6 58 Personal Speed Call Upper Range Index Number 09 Personal Speedcall Store 67 Call Hold Remote Retrieve PAT Conference Call Split 41 Cancel Call Forwarding Follow Me Remote RTT Call Forwarding End Chaining 64 Cancel Call Forwarding End Chaining x73 Call Forwarding Override i is Ca
11. ress TO erase the message press To answer a Callback e Lift the handset Messaging Cancel Callback To cancel a Callback 1 Lift the handset 2 Dial 1 3 Dial the number of the called station 4 Hang up Messaging Cancel All Callbacks To cancel all Callbacks 1 Lift the handset 2 Dial 1 3 Hang up 14 USING ADVANCED FEATURES Account Codes To use Forced Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call 1 Press TRANS CONF 2 Dial 3 3 Dial the Account Code digits 4 Press 5 Press CANCEL Call Park To retrieve a call parked by the attendant 1 Lift the handset 2 Dial 23 3 Dial the console ID and the Hold Slot number Call Pickup To answer a call that is ringing at another station in your Pickup Group 1 Lift the handset 2 Press the Pickup feature key To answer a call that is ringing at a station not in your Pickup Group 1 Lift the handset 2 Dial 6 3 Dial the number of the ringing station 15 Campon To Campon to a busy station e Press the Wait feature key To retrieve a call when you hear Campon tone e Press the Trade feature key Do Not Disturb To activate or deactivate Do Not Disturb e Press the Do Not Disturb feature key To activate Do Not Disturb from a remote station Lift handset 2 Dial 5 3 Dial the number of the statio
12. rol To adjust the Ringer Volume while the set is ringing e Press or To adjust the Ringer Pitch while the set is idle Press SUPERKEY Press until Ringer Adjust appears Press Press Press o Press Press SUPERKEY NQURWNE Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset e Press or Speaker Volume Control To adjust the Speaker Volume when making an on hook call or when listening to background music e Press or Display Contrast Control To adjust the Display Contrast while your set is idle e Press or Feature Keys To display information about a key 1 Press SUPERKEY 2 Press a personal key 3 Press SUPERKEY Language Change To change the display language 1 Press SUPERKEY 2 Press until Language appears 3 Press 4 Press 5 Press until the desired language appears 6 Press MAKING AND ANSWERING CALLS Make a call 1 Lift the handset 2 If you want to use a Non Prime Line press a Line Appearance key 3 Dial the number OR Press a Speed Call key OR Press REDIAL Answer a call e Lift the handset OR Press the flashing Line appearance key and lift the handset Redial To redial the last number that you manually dialed 1 Lift the handset 2 Press REDIAL Redial Saved Number To save the last number that you manually dialed 1 Lift the hand
13. s your voice mail system to record your telephone conversations Note You may be required by law to inform the other party that you are recording the conversation For specific instructions consult your system administrator To start recording while on a 2 party call e Press the Record Call key See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone Note Your system may be programmed to automatically begin recording external calls when you or the other answers To stop and save a recording e Press the Record Call key Putting the call on hold saves the recording taking the call off hold starts a new recording Depending on system programming hanging up or pressing TRANS CONF or a DSS BLF key may also save the recording To stop and erase a recording e Press CANCEL To listen to a recording 1 Lift the handset 2 Access your voice mailbox 3 Follow the prompts to retrieve the recording 22 Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials features keys call forwarding setup and line appearances even your language preference for the display Any changes you make to the phone while you are logged in for example adding a speed dial are saved to your personal
14. set 2 Dial 79 To Redial a saved number 1 Lift the handset 2 Dial 6 Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call press a Speed Call Key during a call to send a multi digit password for instance To dial a stored Speed Call number 1 Lift the handset 2 Press a Speed Call key To store a Speed Call number 1 Press SUPERKEY 2 Press until Personal Keys appears 3 Press 4 Press a personal key that isn t a line key 5 Press 6 Do one of the following TO enter a new number dial the number press HOLD between digits to create a one second pause during dialing press HOLD more than once to lengthen the pause a To enter a trunk flash press TRANS CONF See Trunk Flash for more information about the use of this feature a TO enter the last number dialed press REDIAL 7 Press the personal key again 8 Do one of the following TO make the number private press TO keep the number visible press 9 Press SUPERKEY Speed Call Personal To dial a stored personal Speed Call number 1 Lift the handset 2 Dial 58 3 Enter an index number between OO and 09 To store a personal Speed Call number 1 Lift the handset 2 Dial 67 3 Enter an index number between OO and 09 4 Dial the number to be stored press Hold between digits to create a one second pause during dialing press Hold more than once
15. to lengthen the pause 5 Hang up On Hook Dialing To dial without lifting the handset 1 If you want to use a Non Prime Line press a Line Appearance key 2 Dial the number 3 Lift the handset Auto Answer To enable or disable Auto Answer e Press the Auto Answer feature key To answer a call when you hear ringback e Lift the handset CALL HANDLING Hold To place a call on Hold e Press Hold To retrieve a call from Hold 1 Lift the handset 2 Press the flashing line key To retrieve a call from Hold at another station e Press the flashing line key OR Dial 1 and the number of the station that placed the call on Hold Transfer To Transfer an active call 1 Press TRANS CONF 2 Dial the number of the third party 3 Do one of the following a TO complete the Transfer hang up a TO announce the Transfer wait for an answer consult and hang up a TO cancel the Transfer press CANCEL To transfer an active call during headset operation 1 Press TRANS CONF 2 Dial the number of the third party 3 To complete the Transfer press the Release feature key Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press TRANS CONF 2 Dial the number of the next party 3 Wait for an answer 4 Press TRANS CONF To leave a Conference e Hang up Conference Split To Split a Conference and speak privately w
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