311 & 310 - Multimessage Systems Ltd
Contents
1. 19 DIRECTORY OF LINES m 20 TO RESET LINE CALLS COUNTER FOR SELECTED LINE sssccccssssscecnsoscccneccennsssssensveceenssscsenavecsavevees 20 REVIEW OR CHANGE TRANSFER OVERRIDE 21 REVIEW OR CHANGE PORT cccccssssssssssssccccsssssssccscccccccccssscccccccecsccscesscesccceecccscsees 22 One Digit Auto Attendand Version 12 04 page 2 REVIEW OR ENABLE DISABLE BEEP AT END OF PLAY REVIEW OR ENABLE DISABLE DIAL TONE CALL CLEARING One Digit Auto Attendand Version 12 04 eessecscccccccccccccccccccceccececccesce 3 Introduction To Your Multi Announcer Read this section to get an overview of how your Multimessage Multi Announcer works This section also contains some important information about conditions for installing and connecting the unit There are two models in the Multimessage Multi Announcer range the Model 311 which is fitted in a one unit high case and may be equipped to answer two four or six telephone lines the Model 310 which is fitted in a three five unit high case and may be equipped to answer up to 15 31 telephone lines The instructions in this User Guide apply to both models except for the installation instructions these apply to the Model 311 only qualified engineers must install the Model 32. 9 INSTALLATION PROCEDURE ete eee peccet Ee De Feo ceto test eh eoe eee oeste eet tees sepe ve cute eee bee du esed e 10 READ THIS FIRST ee ecescesceosdescesusdsaccossdees sccascesceceesacceesces 11 11 FONCTION ove P 11 SEITING THE TIME AND DATE 12 RECORD ANNOUNCEMENTS 12 RECORD TRANSFER TO AGENT 13 EXAMPLE OF RECORDINGS TO GIVE AUTO ATTENDANT FUNCTIONS eese 14 OTHER DISPLAYS DURING RECORD 4 ree erani ne teen rre ene tre Ree 15 THE EXTERNAL INPUT sc 15 ERASING ANNOUNCEMENTS cccccscscsosssssccosscssscossovesssssccssecssosseccsecsasecsscesssessesdsacasasssasssesevasssesexs 16 PLAYING ANNOUNCEMENTS c sccsdcscssonscoscccsdcesssecessecsesdessveccsesccesdcasseusessasceadsacesessvaccvesesacesesess 16 17 a aaa 17 DROP LINES 17 PERO OA LS cicadas E S E A E E E A EOE 17 ASSIGN ANNOUNCEMENT eee ec eo ou co cc co vo to ro o o ao o o o o eo o o o o o oo o ro d on o o o o n ro oo o e eo eere einen 18 TOTAL COUNT OF CALLS RECEIVED rete seeeeeeesees eene ease euo sebo aoo eaa eren aeos eo 19 Ru siia n
3. The assignment of announcements for these ports are setup so that if callers press a wrong digit in response to the greeting ann for choice 0 then the ereeting is repeated Great Bank Training Department Dial 1 For Training Bookings amp Administration 3 sec pause Dial 2 For assistance with any other Training matter 3 sec pause Please hold you are being transferred secrecy recall 6003 2 sec pause Please hold you are being transferred to a person dealling with Training Bookings amp Administration secrecy recall 6001 2 sec pause Please hold you are being transferred to a person dealling with Training matters secrecy recall 6002 2 sec pause The assignment of announcements for these ports are setup so that if callers press a wrong digit in response to the greeting ann for choice 0 then the ereeting is repeated Note the recall plus digits at the end of announcements 2 and 3 This ensures that callers who are not sure of their requirements or are calling from an old non tone dialling phones are routed to where general enquires are dealt with It is essential that the PBX is set up so that callers are not returned to the same port of the M310 M311 announcer system which transferred them where callers due to all agents being busy or not answering are not guaranteed to be answered This problem may be resolved by routing failed calls to another port on the M310 M311 announcer system with
4. From the 2 menu press 7 E 2 Transfer time out hidden key l Port type Port number blinks ur P oi for selected port Press 1 for Port Type E Port 02 Ring Start 1 32 edit Select the port number Press E Start 1 Ring 2 Loop to change the type Quit Port number blinks PM UE for selected port Assuming you wish to change to p Port 02 Loop Start Loop Start 1 32 edit Press 2 for Loop Start One Digit Auto Attendand Version 12 04 page 22 Review or enable disable beep at end of play The factory default setting for end of play beep is disabled This is used to mark the end of announcements This is particularly useful where long periods of silence are recorded It is not part of the announcement recording and so may be turned on or off without regard to any existing recordings Note this peep is not heard at the end of a transfer Lift handset press twice From the 2 menu press 7 hidden key From the 2 menu press 7 2 Transfer time out hidden key l Port type Press for 2 hidden menu 3 End of play beep 4 Tone clear Quit Press 3 for end of play beep End beep disabled Shows current status 1 Enabl e Quit Press 1 to enable or 0 to disable ELS End beep enabled Shows current status 0 Disable Qui t Review or enable disable dial tone call clearing The factory default setting for Tone clear is disabled When long announcements are used it is desir
5. The Model 310 Multi Announcer One Digit Auto Attendand Version 12 04 page 7 Connections on front and rear panels M310L M310 Krone Strip Connection Details ER DE UR EA RC RB CR BEN a RN NU Not Used Socket for connecting audio Port 1 local handset Port indicators indicator on when on when port Socket for input from tape Display port is busy is busy connecting phone recorder ACTIVE LINES AUDIO MULTIMESSAGE SYSTEMS MULTILINE ANNOUNCER M310 configuration label TELEPHONE UNE Mains input socket Battery fuse holder Telephone line cable One Digit Auto Attendand Version 12 04 page 8 Safety information Please be aware of this important safety information before you install or operate your Multi Announcer Only a simple telephone with tone dialling such as the one supplied with the unit is to be connected to the LOCAL HANDSET port see page 9 If you connect any other type of telephone you may damage the unit and make it unsafe Your Multi Announcer is supplied with a mains lead terminating in a moulded plug suitable for connection to a typical 240 V AC mains socket standard in the UK Normally you should not attempt to remove this plug however if you need to fit a
6. From the second menu press 3 to le Oln select the directory 2i 1n 0000 0000 Press 8 or 2 to select the port you wish to review or change Press twice to return back to the main menu number 2 i 1 n 0 0 0 0 0 0 0 0 counter i inhibited Resettable enabled counter d drop Number To reset line calls counter for selected line Press 6 then 0 The call counter will be zeroed and the call counter for the next port will be presented so that many port counters may be zeroed by repeatedly pressing 0 Press repeatedly to return back to the main menu One Digit Auto Attendand Version 12 04 page 20 Review or Change Transfer Override Time The factory default for this time period is 15 seconds You will only need to change this to a longer time if the PBX network takes longer to validate the MF digits for a call transfer or to a shorter time where the transfer is to a destination which answers with silence When transferring callers after the last MF digit the M310 M311 waits for the duration of this period for a response usually either ringing tone or a voice answering from the destination This confirms that the PBX network has validated the MF digits for the transfer If silence continues to the end of this period the M310 M311 will assume that the transfer has been successful and will blindly clear ready to answer the next call Lift handset t press twice From the 2 menu press 7 hidden key From the 2 menu pre
7. from the menu the display may prompt you to key in some data If you need to key in an announcement number a port number etc the display offers you a default value usually the lowest one possible e g Announcement 2 The number you can change now is blinking to indicate that you can key in a new digit Alternatively if you want to accept the value shown just press the key If the number you enter is invalid the Multi Announcer will offer a corrected value or ignore it and wait for you to key in a valid digit The Multi Announcer accepts only appropriate button pushes at each step in a sequence It ignores inappropriate button pushes where it is able to make such a decision Where announcement numbers or port numbers need input for instance to play an announcement the Multi Announcer offers default values You can alter these values if you wish The currently alterable digit blinks just key in the new digit Alternatively you can accept the offered value by pressing the key The key where a number is offered the key accepts the number The key is used to exit from the current function without making further changes and in many places the key allows a correction to be made by backspacing to the previous digit number or menu If the handset is replaced before a sequence is followed through to its usual ending then wherever possible the multi announcer reverts to its condition before the sequence began If the sequence has gone to
8. the following announcement assigned One Digit Auto Attendand Version 12 04 page 14 We are very sorry no is free to take your call at the moment please call back later Other Displays During Record All 99 announcements have been gt All anns used recorded delete those no longer i needed to make room for the new recording The full memory capacity has gt Memory full been used delete unwanted i announcements to make room for the new recording You have used all available E Memory end 54 memory your announcement has i been truncated free some memory by deleting unwanted The highest recor ouncement ber is o t announcements rerecord e highest recorded announcement number is offered firs you may delete this one or select another to make room The External Input Socket The external input socket may be used for recording speech or music As an option it may be used to control the system by playing tone dialling MF control signal in between the required announcements If speech with background music is required then follow the section Record Announcements until it displays to start Start the CD Player or Tape press key to start the recording say your announcement then press the key to end the recording If speech from the handset is not required then follow the section Record Announcements until it displays to start Press secrecy button to mute the handset microphon
9. 10 Your Multimessage Multi Announcer gives you the ability to play up to 99 pre recorded announcements to your callers Each caller hears the relevant announcement from the beginning Each port is assigned ten announcements from which your callers may select by pressing digits 1 9 on their phone keypad Pressing 0 repeats the initial greeting announcement These 10 announcements may be of any combination selected from the 99 available The announcements may be recorded so that they contain the control signals to instruct your PABX to transfer callers to another extension or groups of extensions They can be a combination of speech followed by the control signals To record announcements and set up the system you use an ordinary tone dialling telephone and you can modify the announcements and settings while the system continues to answer calls You can also use recordings made on an external device such as a cassette recorder Approval Information This apparatus has been approved for use with the following facilities Auto answering Auto clearing All callers hear the announcement from the beginning Call counters for each port and for system total Announcements can be modified while the machine continues to answer calls Controlled from simple telephone with tone dialling Mains powered from 240 V AC 100mA 24W peak Battery backup running for three hours 45 hours memory retention optional extended memory for Model 310 running
10. Multi Announcer Models 311 310 One Digit Auto Attendant Version 12 04 USER GUIDE M ultimessage S ystems L td Units 1 amp 2 Cranborne Road Ind Estate Potters Bar Herts EN6 3JH Telephone 44 0 1707 644480 Fax 44 0 1707 646745 One Digit Auto Attendand Version 12 04 page 1 INTRODUCTION TO YOUR MULTI ANNOUNCER 4 Figu ULETIITIEQS IMS EMILE 4 heu E Y erp ode p EP 4 INSEXDEPRAWIUUN 5 CHOOSING A SUITABLE niiden aen eee eo dea ce e dee ut ede e recede coe n pee a pee dede es 5 ere ey se SENG e 5 CONNECTION AND CONDITIONS FOR 05 eene ne eene eene nns enirn tn reset senses sena 5 CONNECTIONS ON FRONT AND REAR PANELS 1 nennen nennen nnn 6 CONNECTIONS ON FRONT AND REAR PANELS M3 10 ccccccccssecccesseccesecccesceseceseusecseeeseceeeaveeeues 7 CONNECTIONS ON FRONT AND REAR PANELS M3 0OLL cccc50 cccceccscccsssceccossccsvscccecssecencevscceccvesccetseceass 8 SAFETY INFORMATION ccssssccccsssscccnsoscnsossscecnsvscecnsvecsensvscsenaceenansosssensvacsenacscsenavesevscsesenavecsenavess 9 IE UI A RU oc
11. able for the M310 M311 to receive a signal to indicate that the caller has hung up When received the M310 M311 will respond by clearing before the end of the announcement so that it is ready to take another call If the PABX is unable to send a disconnect clear signal when the caller hangs up clearing to dial tone may be used instead Lift handset press 4 twice From the 2 menu press 7 hidden key From the 2 menu press 7 2 Transfer time out hidden key 1 Port type Press for 2 hidden menu gt 3 End of play beep 4 Tone clear Quit Press 4 for Tone clear Tone clear disabled Shows current status 1 Enable Quit Press 1 to enable or 0 to disable Tone clear enabled Shows current status 0 Disable Quit One Digit Auto Attendand Version 12 04 page 23
12. cement number blinks for choice key 1 After pressing to accept the new announcement you will be offered another choice to edit as shown below Press when you have completed the changes for this port Then you may select another port or press again to return to the 1 menu Press 0 9 for choice key 0 9 E P02 choice l edit Press to select another port 12 68 45 91 11 14 17 Press twice returns to 1 menu Announcement number blinks for choice key 1 One Digit Auto Attendand Version 12 04 page 18 Enter the digits for the new Port 01 choice 1 announcement number Press to accept ann 44 accept The current announcement plays if it has been recorded Announcement number blinks for choice key 1 Press the next choice key 0 9 or gt P01 choice 1 edit to select an other port or twice to 12 44 45 91 11 14 17 end you assignment session Announcement number blinks for choice key 1 Total Count Of Calls Received Lift handset press and again From the 2nd menu press 2 to select the global counter Press 0 to reset to zero then or E Total calls 105489 just to return to 2nd menu 0 to zero Version Lift handset press twice From the second menu press 1 for E Version ODA 12 02 version 7 August 2000 gt Press twice to return back to the main menu One Digit Auto Attendand Version 12 04 page 19 Directory Of Lines Lift handset press twice
13. e start the CD Player or Tape when it reaches the section of music that you wish to record press key to start the recording then press key to end the recording To record a mixture of speech and music e g You have been placed on hold please wait Follow the section Record Announcements until it displays to start Press key to start recording once you have finished recording your speech press to pause press the secrecy button then start the CD Player or Tape press to continue recording Once the section of music wanted to record has finished press key to end the recording The level of music should be kept low to avoid the automatic gain control circuit from compressing the music Replaying compressed music to the callers may cause the callers to be prematurely cut off One Digit Auto Attendand Version 12 04 page 15 Erasing Announcements Lift handset press From the Record ann 21 main menu press 1 for record 1 99 start Enter announcement number to Delete Old 01 be deleted or press to accept the n0 start one offered Enter the next announcement Record ann 01 number to be deleted then press pause stop to accept Press to exit from the record menu Press to return back to the main menu Playing Announcements Lift handset press From the E Playing 01 main menu press 2 for play 01 99 sx End Next The first recorded announcement starts playing At th
14. e end the display shows Select an announcement gt End of play 01 press digits for the announcement Next number or for the next recorded one If the announcement has not been recorded then the display will show Select another announcement Ann 21 not recorded number or for the next recorded 01 99 End Next one If this is displayed whilst trying to gt There are anns play an announcement It means recorded there are no announcements recorded so you cannot play one If you are playing in a noisy environment press the Secrecy key to ensure that noises from the handset microphone do not interfere with any MF digits One Digit Auto Attendand Version 12 04 page 16 Enable Lines Lift handset press From the main menu press 5 for enable Enter line number Tens digit Ena Inh Drop Zero followed by units digit or press lines 02 64 to accept the one offered as the beginning of the range Enter line number for the end of gt Lines 02 32 1 the range Press to accept 2 inh 3 drop 4 zero Press 1 to enable 2 32 enabled Press twice to return back to the main menu Inhibit Lines Follow the enable sequence until Enter line number for the end of gt Lines 02 32 1 the range Press to accept 2 inh 3 drop 4 zero Press 2 to inhibit lines gt 2 32 inhibited Press twice to return to the main menu Drop Lines This operation not only drops the a
15. ee the display preferably at head height the unit is away from direct sunlight or heating appliances air can circulate around the unit allow at least 10 mm clearance all round the temperature is maintained between 10 C and 40 C the unit is away from water or corrosive chemicals particularly salt spray 9999 Unpacking The System When you unpack the system from its box you will find the Model 311 310 Multi Announcer a mains lead with fitted plug if you need to change the plug refer to the Safety Information page the battery fuse telephone line cords the quantity depends on the number of lines you purchased cable with krone termination strips a telephone handset this User Guide Connection And Conditions For Use Multimessage Multi Announcer Models 310 and 311 are approved for connection to two or more direct exchange lines from the public switched telephone network two or more extension lines on an approved call routing apparatus PBX or key system These line may use either DTMF4 tone or loop disconnect pulse signalling The apparatus is not suitable for connection as an extension to a payphone neither to a shared service party line or a 1 1 carrier system The Multimessage Multi Announcer Model 311 is connected to the public network using the modular plug and socket system The Model 310 is hard wired and must be installed by an authorised engineer One Digit Auto Attendand Ver
16. ffected lines it also inhibits them Follow the enable sequence until Enter line number for the end of E Lines 02 32 1 the range Press to accept 2 i nh 3 drop 4 zero Press 3 to drop lines Press gt 2 32 off line twice to return to the main menu i Zero Calls Follow the enable sequence until Enter line number for the end of gt Lines 02 32 1 the range Press to accept 2 inh 3 drop 4 zero Press 4 to zero call counters for p 02 32 0 calls the selected range of lines i Press twice to return to the main menu One Digit Auto Attendand Version 12 04 page 17 Assign Announcement Port number blinks Lift handset press From the main menu press 4 for assign Select the port number E Port 01 assignment 1 32 select Press Float P02 ann 0 9 edit 12 23 45 91 11 14 17 Announcement number blinks for the greeting choice key 0 The current announcement plays if it has been recorded Example you wish to change the announcement number for when your callers choose to press 1 for calls answered by port 2 Press 1 for choice key 1 gt P02 choice 1 edit You may make any choice 0 9 at this point 12 23 45 91 11 14 17 Announcement number blinks for choice key 1 Press to edit announcement gt Port 02 choice 1 number for choice key 1 ann 68 accept Select announcement number Press to accept The current announcement plays if it has been recorded Announ
17. for ten hours 135 hours memory retention Solid state storage of announcements 9999999 System Capacity 3 5 to 220 minutes on Model 310 3 5 to 14 minutes on Model 311 2 to 31 ports on Model 310 2 4 or 6 ports on Model 311 Up to 99 announcements Any ten announcements may be assigned to any port Any port can be enabled disabled or forced to drop the call in progress Ports can be assigned to groups of lines Connection of external tape recorder for audio input and output 10dBm peak maximum input 99999999 Any other usage will invalidate the approval of the apparatus if as a result it ceases to comply with the standards against which approval was granted One Digit Auto Attendand Version 12 04 page 4 Installation These installation instructions apply to Multi Announcer Model 311 only Model 310 must be installed by engineers authorised by Multimessage Systems Ltd If you are installing a Model 311 Multi Announcer please make sure you follow the instructions carefully and in the order given Choosing A Suitable Site The unit should be installed on a level solid surface where the mains lead will reach a 240 V AC switched mains socket preferably with a guard fitted so that it cannot be accidentally switched off the telephone line cords will reach your telephone line sockets there is a minimum of background noise so that you can record your announcements satisfactorily you can easily s
18. o far then it finishes as if the whole sequence had been followed For instance if the handset is replaced when a recording is in progress then the recording is finished and stored as if the 4 key had been pressed One Digit Auto Attendand Version 12 04 page 11 Setting The Time And Date This is not essential for this version Lift handset press From the 1st menu press 8 for time Enter current time in 24 hour Enter new time format Press to complete hh mm Press again to return to the menu From the 1st menu press 9 for Enter new date date dd mm yy Enter current date Press to complete Record Announcements Lift handset press From the main menu press 1 for record Enter announcement number or Record ann 01 press to accept the one offered 0 6 start Or if the announcement exists Enter announcement number or E Delete Old 01 press to delete the one offered nO start After deletion the display will show Enter another announcement Record ann 01 number or press to end without 0 6 start re recording Press to start the recording gt Recording pause stop Now speak clearly into the handset Press to stop or to pause End Recording 1 resume again by pressing again i Press to record your next announcement or to end your recording session One Digit Auto Attendand Version 12 04 page 12 RECORD TRANSFER AGENT Any announcement recording may be con
19. plug for operation outside the UK please make sure you follow these instructions Connect the wire which is coloured BLUE to the terminal marked with the letter N or coloured BLACK Connect the wire which is coloured BROWN to the terminal marked with the letter L or coloured RED Connect the wire which is coloured GREEN AND YELLOW to the terminal marked with the letter E or an EARTH SYMBOL or coloured GREEN or GREEN AND YELLOW Fitting a plug Green Yellow Blue wire Cable clamp One Digit Auto Attendand Version 12 04 page 9 Installation Procedure Please make sure you follow these steps in the correct order and that you have read the safety information 1 2 3 Carefully remove the unit from its plastic bag Plug the local handset in to the front socket marked LOCAL HANDSET Remove the battery fuse and holder from its bag Fit it into the socket marked BATTERY FUSE at the rear of the unit making sure it is securely screwed in you can test this After installation make a short test recording for announcement 1 then disconnect mains power for 5 minutes After this if you can play the announcement then all is well For the M311 plug the telephone line cords into the sockets marked TELEPHONE LINES on the rear of the unit starting with the socket marked 2 The socket marked 1 cannot be used because the corresponding port is used for the local handset For the M310 hardwiring starts from
20. port 2 on to the Krone strips Port 1 is not wired Plug the mains lead into the socket at the rear of the unit With the switch on the mains socket set to off plug the mains lead into the socket Switch on at the socket Watch the display and check that it shows the correct information as follows When the Multi Announcer is first switched on M T this is the information that appears on the Rm z 00 screen The unit checks the size of installed memory and displays the memory size The number displayed shows the amount of memory on your system You are now ready to set the system up to answer your callers Go to Read This First One Digit Auto Attendand Version 12 04 page 10 Read This First Menus The system works via a series of menus the display offers you a number of options to be selected by pressing a key on the telephone When you press a key you may see another menu Inviting you to choose a further option When you first switch the system on the display shows the size of installed memory If you then lift the handset if an announcement is played press the key you see the Initial Menu which looks like this 1 to record or delete an announcement 2 to play an announcement 4 to assign the announcements to ports 5 Ena 8 Tm 9 Date 2 5 to enable inhibit drop zero 8 to set the time 9 to set the date to see the 2nd menu 99999 Function Displays When you have pressed a key to select a function
21. sion 12 04 page 5 Connections On Front And Rear Panels M311 Push the plug just below the shutter and use it to raise the shutter Connect to your sockets Ports 2 8 Telephone line sockets Battery fuse holder Mains fuse EE 1 a Software configuration label Saal erial number 5 on under side input socket Display Port indicators Socket for Socket for connecting on when port is busy connecting audio input from tape Port 1 Local Handset Mains power Socket for indicator indicator light connecting audio on when port is busy input to tape telephone ROM MULTIMESSAGE 1517 uou uw9 Systems Ltd M311 One Digit Auto Attendand Version 12 04 page 6 Connections On Front And Rear Panels M310 M310 Krone Strip Connection Details NU Not Used Mains fuse Software configuration label N Mains input socket Battery fuse holder Telephone line Port 1 local Port indicators Socket for Socket for handset indicator on when port connecting connecting audio Display on when port is is busy phone input from tape busy recorder T 6 JE UNES cea ue FR MULTIMESSAGE SYSTEMS MULTILINE ANNOUNCER M310 Mains power Socket for indicator light connecting audio input to tape recorder MULTIMESSaq E SYST RAT aa
22. ss 7 Fon te reum gt 2 Transfer time out n c ee l Port type Shows the current time for the selected port Press 2 for Transfer time out gt 01 Transfer 15 sec 1 32 edit Port number blinks Lift handset t press twice From the 2 menu press 7 hidden key DRUMS INO CHR EHE D for the selected port Select the port number Press senem wr mn 01 Transfer 15 sec to the time 1 32 edit Time blinks Enter new time Press to E P 01 Transfer 15 sec accept 1 99 amp accept After pressing to accept the new time the next port is offered Press when you have completed the changes You will return to the 1 menu One Digit Auto Attendand Version 12 04 page 21 Review or Change Port Type The factory default port type is Ring start You will only need to change the port type to Loop start when connecting to a special PBX port requiring this When seized by the PBX the announcement will play repeatedly and the corresponding LED will be lit When a Loop start port is not connected the LED will blink A break pulse in the DC feed from the PBX port will cause the announcement to restart This may be utilised as a signal to synchronise announcement start with the PBX events Note When a Loop start port is connected to a normal PBX analogue extension port that extension will be permanently busy Lift handset press twice From the 2 menu press 7 hidden key
23. uncement press gt Recording 04 Secrecy Recall then dial the 0 9 2 R 123 extension number digits as you dial them pesos R 123 Press to record your next announcement or to end your recording session One Digit Auto Attendand Version 12 04 page 13 Example of Recordings to give Auto attendant functions In this example there are two different published telephone numbers one for the personnel department and the other for the training department The company s Private Branch exchange PBX is set up so the calls arriving for the personnel department are routed to ports 2 3 or 4 of the M310 M311 announcer system where these ports have had announcement 2 assigned to them for the greeting announcement Calls arriving for the training department are routed to ports 5 6 or 7 of the M310 M311 announcer system where greeting announcement 3 has been assigned to them Text for Announcements Callers Assigned choice to ports MF digit Great Bank Personnel Department Dial 1 For assistance with any Personnel matter 3 sec pause Dial 2 For Staff Benefit enquiries 3 sec pause Please hold you are being transferred secrecy recall 2303 2 sec pause Please hold you are being transferred to a person dealling with Personnel matters secrecy recall 2301 2 sec pause Please hold you are being transferred to a person dealling with Staff Benefits secrecy recall 2302 2 sec pause
24. verted to a transfer to an extension of the PBX This facility is only to be used with the multi announcer connected to extension ports of a PBX It transfers calls to the extension number recorded by the following procedure The PBX should be set up so that in the case of this extension being busy or failing to answer it will then transfer the caller to another phone extension which should be an attendant station or a general office group extension number Refer to your phone system users guide for instructions on how to transfer calls to other extension numbers The multi announcer will record your actions thus ensuring compatibility with most phone systems with tone dial phones on extension ports Lift handset press From the main menu press 1 for record Enter announcement number or gt Record ann 04 press to accept the one offered 0 6 start Assume you want to record 04 E Recording 04 press start recording pause stop You are being now recorded speak your announcement into the handset The following is the most common procedure You are being transferred to the reservations desk please hold the line press the Secrecy then Recall keys and then dial the extension number With some phone systems you may need to pause after pressing the Recall key Pressing the Secrecy key ensures that noises from the handset microphone are not recorded Press Secrecy again before starting your next recording After your anno
Download Pdf Manuals
Related Search