ConneXions IP Hosted Voice User Guide
Contents
1. Please Note These instructions should be read in conjunction with your specific telephone handset user guide2. up To disable call forwarding 1 Dial 11 2 Wait for Beep and then hang up call forwarding will now be disabled Conferencing Create a local 3 party conference Ad hoc Conferencing Ad hoc conferencing for up to 3 parties can be setup directly from the phones Answer or make a call to the 1 first party Press the free line key normally line 2 or Conf key Dial the number of the second party to be in the conference Once connected press the Conf key to enable conference PwNe Conference Bridge Conferencing for more than 3 parties Connexions IP provides a conference bridge for conferences with more than 3 parties To join a conference 1 Dial conference bridge number Configured under the conference tab To add an external user a conference 1 Follow the process for blind transfer but transfer the external user to the conference bridge number Configured under the conference tab Voicemail Connexions IP provides voicemail system for each extension and each hunt group Voicemail settings such as email delivery address can be configured upon request Extension Voicemail To set the voicemail greeting for you callers to hear dial 2 and then follow menu options Group Voicemail The same options can be set for the group mail box by dialling 3 for access and then dialling the number of the group mailbox you wish to configure 1 Dial 3 2 Input group number and press i e 2000 3 Follow menu options
3. Connexions IP Hosted Voice User Guide How to Transfers Blind transfer of a call no introduction of the caller to the callee To blind transfer a call to another user follow this process Answer or make a call to the 1 first party Press the Transfer button Dial the number the call is to be transferred to and press the Tick key You will be disconnected from the call and the other two parties joined nae ae Attended transfer of a call Introduce the caller to the callee To transfer a call to another user after introducing it follow this process 1 Answer or make a call to the 1 first party 2 Press the free line key normally line 2 3 Dial the number the call is to be transferred to and press the Tick key If there is no answer you can return to the caller by selecting the original line key 4 Introduce the caller 5 Press Transfer to join the calls Group pickup It is possible to pick up a call that is ringing another phone within your call group if they are not available to take the call To do this dial 8 The call will then be answered to your handset System call forwarding It is possible to forward your extension number and DDI to a different internal or external number Call forwarding can be set at a system level this is an advantage as it can be removed without access to the physical phone To enable call forwarding 1 Dial 10 2 Input number to be forwarded to 3 Hang
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