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Trust 24x7 2.02.0004 - User Guide - Issue 1.01

1. cccooccccocccccncoconccocnoconnoconnonannononnnnnnnnnnnnnnnonannonannnnnnnnnnns 59 920 Message ACMI o o do ceo odos 60 e A A 61 Oo A A A Rr ee ane eee eon 63 A A 64 A o AAA o A O 67 A a r maaedeeotes 67 O AA eee T eee ee ee eae eee 68 ed PONCHO Osetia oe N A aie cused aiaeoeahal oanmeeaeaciamma se cemmentanea sen batnumenuegacnemusenale 68 0103 18 IES PORO OREA POE ere etree oe E ere Meee te rr eee ae eee ener ere een eee 69 A A 70 SO NCIC o eee eee 12 O 24 gt ko gt aoi e ee One eR 73 Oe Adda INCAS ON aras 74 9022 Editan EXISUMG RC SON aio od 74 Issue 1 01 14 January 2011 Page 3 of 75 Trust 24x7 2 02 0004 User Guide Changes from Version 2 02 0004 Issue 1 00 Section 2 1 1 Page 9 Amended the explanation of the Archive lone worker messages parameter Issue 1 01 14 January 2011 Page 4 of 75 Trust 24x7 2 02 0004 User Guide 1 Introduction 1 1 What Trust 24x7 does Trust 24x7 enables your organisation to implement a system that can alert you when an employee who works alone may be in difficulty or danger It raises an alarm in the following two circumstances 1 Trust 24x7 automatically raises an alarm if an employee does not confirm safe completion of an assignment 2 Trust 24x7 enables an employee to raise an alarm if he she becomes at risk or in danger and or requires assistance 1 2 Overview of how to use Trust 24x7 1 A lone worker telephones Trust 24x7 and when prompted enters h
2. 1 g h k m n Enter the length of the job in minutes as TWO digits 1 e in the range 01 to 99 or press the HASH key and enter a time as four digits by which you expect to complete the job for example 1430 for 2 30pm Trust 24x7 plays the time Trust 24x7 plays the following announcement If this is correct press ONE Or to re enter press TWO IF you press TWO Trust 24x7 returns to Step b IF you press ONE Trust 24x7 plays the following announcement To record a new message Press ONE To leave the existing message Press TWO IF you press TWO Trust 24x7 plays the following announcement and returns to the Main Menu in Step 6 The current job was successtully updated IF you press ONE Trust 24x7 plays the following announcement Please record your message Trust 24x7 sounds a tone Record your message Press STAR to finish recording Trust 24x7 plays the following announcement If this is correct Press ONE Or to review Press TWO If you press ONE Trust 24x7 plays the following announcement and returns to the Main Menu in Step 6 The current job was successfully updated If you press TWO Trust 24x7 plays your recorded message and responds If this is correct Press ONE Or to re record Press TWO If you press ONE Trust 24x7 plays the following announcement and returns to the Main Menu in Step 6 The current job was successtully updated If you press TWO Trust 2
3. Forename s Set this to PC Desktop Alert or Phone Alert Surname Set this to Group Department Select an appropriate department from the pull down menu or leave this set to the default value none 5 Click the Apply button Apply Issue 1 01 14 January 2011 Page 17 of 75 Trust 24x7 2 02 0004 User Guide 2 2 4 How to use the Group Editor to set up Alert Groups 2 2 4 1 How to set up an Alert Group for PC Desktop Alerts Do the following procedure 1 If necessary start the System Manager 2 Select the Groups view This displays the General tab by default 3 Click the ADD RECORD button if there are already one or more groups b Add Record 4 On the General tab set the values below as shown in the following illustration General Members x x CN mi a Group Type Select LW Desktop from the pull down menu Group Number Select the mailbox that you set up for the PC Desktop Alert Group see Section 1 5 Page 7 Operator PC Desktop Alert Gre 1000 PC Desktop Alert Gre Phone Alert Group Phone Alert Group PC Desktop Alert Me PC Desktop Alert Me PC Desktop Alert Me PC Desktop Alert Me Phone Alert Member Phone Alert Member Phone Alert Member Phone Alert Member Leave this set to the default value No Issue 1 01 14 January 2011 Page 18 of 75 Trust 24x7 2 02 0004 User Guide Retries This is the number of times that Trust 24x7 attempts to iss
4. General Job Amber Emergencies Red Alert SMS Facility A 23456 44 23456 Issue 1 01 14 January 2011 Page 47 of 75 Trust 24x7 2 02 0004 User Guide 6 2 2 Job Amber 1 Use the dummy number 07777 123 456 for the phone number again General Job Amber Emergencies Red Alert Mumber to be dialled which number will be dialled when a job is started 147777123456 How many times to retry calling that number if the connection is not made jo Length of job fred alert would activate after this time period after job was started 30 minutes Enter 999999 so that job will not expire Record time when start job The Unit records a message when you start a job 30 seconds Job extend time User can choose to extend the job time From the unit fio minutes 2 Change the Length of job from the default if appropriate Trust 24x7 uses this value if the lone worker does not specify a time as Section 7 1 Page 50 describes 3 Change the Job extend time from the default 1f appropriate The extend command which Section 7 2 Page 50 describes uses this value General Job Amber Emergencies Red Alert Number to be dialled which number will be dialled when a job is started 147777123456 How many times to retry calling that number if the connection is not made fo x Length of job fred alert would activate after this time period after job was started feo minutes Enter 999999 so that job will
5. Site Code Description i003 Abingdon Office gpd Woice Connect Ltd 1 High Street Abingdon Post Code AB JCO 2 Click the Add button Issue 1 01 14 January 2011 Add User Guide Postcode ESTAS LL Delete LES 0FH Delete Page 69 of 75 Trust 24x7 2 02 0004 User Guide 3 Trust 24x7 Web adds the new site and displays the amended list of sites Site Codes gt Description Postcode Abingden Ofice AB CL Delete Essex Office ES12 3TT Delete Voice Connect Linuted LES EH Delete Add New Site Code Site Code Description MS IN Address Post Code 8 5 1 2 Edit To change the details of a site do the following procedure 1 Click on the Edit link against the site code of the site that you wish to change Site Code Editor foni Voice Connect Office Fir Tree Lane Groby Submit Issue 1 01 14 January 2011 Page 70 of 75 Trust 24x7 2 02 0004 User Guide 2 Change any details as necessary Site Code Editor 1001 Voice Connect Limited Fir Tree Lane Grohy Leicester 3 4 Click the Submit button Submit Trust 24x7 Web displays the changed details Site Codes C Back d Description Postcode Essex Office BST SLT Voice Connect Lomted LES FH Add New Site Code Site Code Description JU Address Post Code Issue 1 01 14 January 2011 Page 71 of 75 Trust 24x7 2 02 0004 User Guide 8 5 1 3 Delete To delete the details
6. Manager Date of Birth baan Mame Mrs Harrison gr Contact Address oO Address Userdef3 O Userdef4 ie Postcode 7 Postcode Home Number Sia Relationship Wie Mobile Number 447777123456 Contact To add an image or change the image do the following procedure 1 Click the Update Picture link under the picture area 2 Trust 24x7 Web displays the following view Update Loneworker Picture Use the browse button to select a picture on your File types that can be machine Then click on the uploaded JPG BMP File Upload selected file size must be under 800K button Browse Upload selected file Issue 1 01 14 January 2011 Page 56 of 75 Trust 24x7 2 02 0004 User Guide 3 Click the Browse button Browse 4 Trust 24x7 Web displays the standard Windows file browser window Open HEI i Tools Look in _ My Documents rene en Cancel Files of type All Files 5 Select the image file and click the Open button IMPORTANT 1 The image file must be either a JPG or a BMP file 2 The size of the image file must be less than 800K 3 The name of the image file must be no more than 18 characters 6 Trust 24x7 Web inserts the file s pathname in the box to the left of the Browse button Update Loneworker Picture Use the browse button to select a picture on your File types that can be machine Then click on the uploaded JPG BMP File Upload s
7. Trust 24x7 2 02 0004 User Guide Panic to If you also set up a mailbox for another alert group either a i Desktop Alert Group or another Phone Alert Group see Section 1 5 Page 7 you can select it Confirm Request Leave this check box unselected so that it 1s empty Dynamic Group Leave this check box unselected so that it 1s empty Play Twice Leave this check box unselected so that it is empty Linear UCD Select this check box so that it contains a tick to call members of the alert group see Section 4 Page 43 in order according to the Members tab General subsidiary tab Sequence parameter 5 Click the Apply button Apply 6 Click on the Members tab General Members re ee eee eee General Timings AMIS AREA 7 This tab view itself contains three subsidiary tab views General Timings and AMIS This step describes how to use just the General subsidiary tab to specify members NOTE Section 2 2 4 3 Page 25 describes how to use the Timings subsidiary tab together with the General subsidiary tab to specify members with shift patterns You do not need to use the AMIS subsidiary tab Do the following procedure to add a member a Click the ADD RECORD button if there are already one or more members Issue 1 01 14 January 2011 Page 23 of 75 Trust 24x7 2 02 0004 User Guide Add Record b Do either of the following to specify a Phone Alert member General Members Ph
8. Engineering Sumname Logm Extend Cancel Alarm 123 Ur 549 A AAA AA A AAA AA o AA 6 You can click on a lone worker s UserID in the column at the left to display a report for the individual lone worker similar to the following NOTE The mouse cursor does not change when you move it over a lone worker s UserID Individual Lone CIS a Worker Report Report from 5 2 7006 System date is 28 02 2006 to 24 2 2006 System time is 12 58 For LW Stephen Mailbox 5607 Time of event Type of event Phone Number Used F 21 2 2006 16 15 00 Start 107777123456 i 21 2 2006 16 18 00 Ringback 4407777123456 21 2 2006 16 23 00 Ringback 4407777123456 til 21 2 2006 16 33 00 Alarm id 21 2 2006 16 36 00 Start 2226 il 21 2 2006 16 39 00 Ringback 4407777123456 fi 21 2 2006 16 43 00 Cancel 2226 il 21 2 2006 16 44 00 Start 2226 li 21 2 2006 16 45 00 Ringback 4407777123456 ii 21 2 2006 16 49 00 Cancel 2226 i Total Events 10 ie Issue 1 01 14 January 2011 Page 66 of 75 Trust 24x7 2 02 0004 User Guide 8 3 2 Site Code If you click on the Site Code link as Section 8 3 Page 63 describes Trust 24x7 Web generates and displays a report of Trust 24x7 jobs ordered by Site Code similar to the following Loneworker Site Report This report shows the last loneworker to have registered a3ob against these sites Site Code Date Time Loneworker 1001 18 9 2004 11 0
9. NOTE This password is the lone worker s PIN The lone worker can change this The name of your organisation or you can leave this blank Leave this set to the default value none Issue 1 01 14 January 2011 Page 30 of 75 Trust 24x7 2 02 0004 User Guide 5 Click the Lone Worker tab General mail 44 Greetings Sched Actions Desktop Notifications Loneworker Dial Forward Web UCD Y Rec AMIS Misc Loneworker Alarm Group Y k Fixed Period minutes fo Callback Register Maximum Period minutes fo For SMS Alarm Delay seconds o Interface Must accept default period E Request site code For loneworker M No PIN T Send sMs warning near end of job Tracking Settings Interval seconds 300 Tracking Enabled Tallow Locate Request Tracking Type GSM Location Icon History Icom GPS Schedule WOT ACTIVE 6 Specify the values below as shown in the following illustration General mail 44 Greetings Sched Actions Desktop Notifications Loneworker Dial Forward Web UCD Y Rec AMIS Misc Loneworker Alarm Group 1000 Fixed Period minutes fo Callback 147777123456 Register Maximum Period minutes fo For SMS Alarm Delay seconds 60 Interface E Must accept default period a Request site code For loneworker To PIN M Send SMS warning near end of job Tracking Settings Interval seconds 300 M Tracking Enabled Mallow Locate Request Location Icon H
10. Page 61 Issue 1 01 14 January 2011 Page 54 of 75 Trust 24x7 2 02 0004 User Guide 8 2 2 Lone Worker Details detailed This view enables you to view and edit the details of the lone worker Lone Worker Details 5601 Mame LV David Harrison Department Engineering Car Registration JA23ABC o Car Type TransAm i Car Colour Black Car Model Knight Industries 2000 ae Notes Ed Update Picture Mido Personal Details First Information Contact Manager Date of Birth 0101 1980 Mame Mrs Harrison gr Contact Address e Address Userdef3 oO Userdef4 Postcode rts Postcode Home Number Relationship Wie Mobile Number 947777123455 Contact a J 1 If you edit any details click the Update button shown below to save the amended details 2 If you clicked on the More Details button as Section 5 Page 44 describes to display this view you can click on the Back button shown below to display the view shown in Section 8 2 1 Page 54 Issue 1 01 14 January 2011 Page 55 of 75 Trust 24x7 2 02 0004 User Guide 8 2 3 Adding or Changing the Picture If the details do not have a picture the view displays the image shown below by default Lone Worker Details 5601 Mame LV David Harrison Department Engineering Car Registration 4123 ABC Car Type TransAm SS Car Colour Black Car Model Knight Industries 2000 aie Notes El Update Picture Hore Personal Details First Information Contact
11. Member General Timings amis Start time 14 00 FT sunday m Monday End time 22 00 rl Tuesday Shift Pattern E Wednesday ca Thursday 4 Friday I Saturday 2 2 5 How to set up Mailboxes for Lone Workers Do the following procedure 1 If necessary start the System Manager 2 Select the Mailbox view This displays the General tab by default 3 Click the ADD RECORD button Add Record Issue 1 01 14 January 2011 Page 29 of 75 Trust 24x7 2 02 0004 User Guide 4 On the General tab set the values below as shown in the following illustration General mail PAR Greetings Actions Desktop Motifications Loneworker Dial Forward Web UCO Y Rec AMIS Misc HO Voice Connect Field Engineering none 11 LonewWorker z Mailbox Set this to a suitable number See Section 1 5 Page 7 It is good practice to choose this to be outside the range of extension numbers NOTE This mailbox number is the lone worker s UserlD The lone worker must enter this unless the mailbox is set up with Auto Login which Section 2 2 6 Page 34 describes Set this to the forename s of the lone worker Set this to the surname of the lone worker Department Select an appropriate department from the pull down menu or leave this set to the default value none Class Of Service Select Lone Worker from the pull down menu Password Leave this as which is the default value 8888
12. This has two scrollable text boxes into which you can record comments Each has an upper and lower part the upper part is a read only record of all recorded text the lower part enables you to add text Loneworker Alarm Audit Trail Back a Alarm datetime 23 11 2007 12 03 41 False Alarm Type Test 17 Loneworker ID 5601 Alarm Cleared 16142008 18 13 36 Loneworker LV David Harrison E Alarm Reason Add new detail here Label idd new detail here Issue 1 01 14 January 2011 Page 61 of 75 Trust 24x7 2 02 0004 2 Click in the lower part of one of the boxes User Guide Trust 24x7 highlights the text Add new detail here Loneworker Alarm Audit Trail Alarm datetime 23 11 2007 12 03 41 Loneworker ID 5601 Loneworker LV David Harrison Alarm Reason Add new detail here idd new detail here 3 Key in the text Loneworker Alarm Audit Trail Alarm datetime 23 11 2007 12 03 41 Loneworker ID 5601 Loneworker OGS David Harrison Alarm Reason False Alarm Type Test 1 Alarm Cleared 164 22008 16 13 36 Clear Alarm El a y ee False Alarm Type Test 1 164 22008 15 13 36 Clear Alarm Alarm Cleared The alarm was activated because the technician was working up a pylon and the work took longer than estimated Label idd new detail here Issue 1 01 14 January 2011 El al y rs Page 62 of 75 Trust 24x7 2 02 0004 User Gu
13. not expire Record time when start job The Unit records a message when you start a job 30 seconds Job extend time User can choose to extend the job time From the unit 30 minutes Issue 1 01 14 January 2011 Page 48 of 75 Trust 24x7 2 02 0004 User Guide 6 2 3 Emergencies Red Alert 1 Use the dummy number 07777 123 456 for the phone number again General Job Amber Emergencies Red Alert A 123456 6 3 How to Register a lone worker to use the SMS Interface Refer to Section 2 2 5 Page 29 parameters Callback and Register for SMS Interface 6 4 Alarm Groups 1 The lone worker can ONLY alert to a PC Desktop Alert Group 2 That alert group can ONLY pass an alert to another PC Desktop Alert Group 3 When a member of the alert group receives an alert he she must press the More Details button This invokes the Trust 24x7 web interface which displays the text message that Section 7 1 Page 50 describes Lone Worker Alert confirmation Mailbox 5199 Name Solitary Toler Company Voce Connect Department Engineering Expiry Time 24 02 2006 15 48 54 This alert has been accepted DR Play message on phone Play message on PC Issue 1 01 14 January 2011 Page 49 of 75 Trust 24x7 2 02 0004 User Guide 7 How to use the SMS Text Message facility 7 1 How to Start a Job 1 Send a SMS text message with the details of your job to the following number 07797 805 452 2 You must put one
14. of a site do the following procedure 1 Click on the Delete link to the right of the site that you wish to delete Site Codes gt Description Postcode Abingden Office Al oe Delete Essex Office ES12 SKL Delete Voice Connect Linuted LES JFH Delete Add New Site Code Site Code Description INN Address Post Code 2 Trust 24x7 Web displays a request for confirmation of the deletion similar to the following Delete this Site Code 1003 Abingdon O hice Voce Connect Ltd 1 High Street Abingdon ABI CD ok 3 Click the OK button Issue 1 01 14 January 2011 Page 72 of 75 Trust 24x7 2 02 0004 User Guide 4 Trust 24x7 Web deletes the site and displays the amended list of sites Site Codes Back d Description Postcode Essex Office ES 12 SIT Delete Voice Connect Otice LE6 QFH Delete Add New Site Code Site Code Description JU Address Post Code 8 5 2 Alarm Reasons If you click on the Alarm Reasons link shown in Section 8 5 Page 68 Trust 24x7 Web displays a view similar to the following which enables you to maintain the list of reasons for an alarm Alarm Reason Viewer Reason 1 Edit Add new reason Reason E Edit Once a new reason has been added it will not be possible to delete it lt can be edited with caution as it will change all references to it Issue 1 01 14 January 2011 Page 73 of 75 Trust 24x7 2 02 0004 User Guide 8 5 2 1 Add a N
15. set up a Mailbox that is a Member of the Phone Alert GrOuUp ccooccccocncoccnccccnccccnoncnnns 15 2 2 3 How to set up a Mailbox for an Alert GrOUP occcoccncocccccccccccnccncncnncnnonnnnnnnnnnnnnnnrnonncnnnnnnnnnnnnnnnos 16 2 2 4 How to use the Group Editor to set up Alert Group occccoccccccnccccncccnnnncnnnncnnnncnconcnnnnnnnnnnnononos 18 2 2 4 1 How to set up an Alert Group for PC Desktop AlertS oocccoccccoccccccnccccnconcncnncnnnnnnnnnnnononos 18 2 2 4 2 How to set up an Alert Group for Phone AlertS oocccoccccccnccocnccccnconnnconnncncnconnncnnnononnnonnnnns 22 224 3 HOW TO Speci y SIM AUCINS units nesecito EE api 25 2 2 5 How to set up Mailboxes for Lone Workers occcoccccoccccocnccoccnccncnnoncnnonnnonononnnncnncnnnnnnonannnnnnos 29 2 2 6 How to set up Auto Login for a Mailbox for a lone Worker cooocccoccccccnccccnconcnconcnnnonononnnononos 34 3 MOW touse TRUSTE ZX AAA 38 3 1 How to set up a Trust 24x7 Job and record a Message cccocccccccccccnccncnconcnononnnnonnnnnnonnnnnnnnnnnnnnonons 38 3 2 How to cancel or extend a Trust 24x7 JOb ccoonccconncoccncocccconnncocnconcnonncnnnnnnonnnnonnnonnnnnnnnnnnnnnnnens 39 3 3 How to change your PIN or record an information Only message ccoocccoccccccnccccnccncnnnnnnnnnnnnnonos 40 3 4 How to Intentionally Invoke an Alert cccoonccconcccccnccccncoocnconnocnnnconcnonnnnnnnnnonnnnonnnonnnnonanonnnnnonens 42 4 PHONES Alu 43 Or DESK AE oda
16. signal save Changes 4 Click the Back button Alarm Reason Viewer Reason 1 Edit Add new reason Reason A Edit No signal Edit Once a new reason has been added it will not be possible to delete it lt can be edited with caution as It will change all references to it Issue 1 01 14 January 2011 Page 75 of 75
17. the SMS Text Message Facility You can configure Trust 24x7 to enable lone workers to issue SMS text messages to start extend and cancel Trust 24x7 jobs Trust 24x7 implements the SMS text message facility through the facilities provided for the Identicom unit which the Trust 24x7 Identicom User Guide describes 6 1 SMS Gateway Account To use the SMS text message facility you require a Voice Connect SMS Gateway Account 1 Contact your account manager to set one up 2 The Trust 24x7 Identicom User Guide describes how to configure Trust 24x7 to use it Each SMS text message that a lone worker sends to Trust 24x7 is charged at the rate agreed with your provider which will appear on the mobile phone bill There is a further cost of 1p for each message This is the cost for each text message that the SMS Gateway receives 6 2 Identicom Templates If you wish to use the SMS text message command to extend a job as Section 7 2 Page 50 describes you must first set up and use an Identicom template Most of the parameters are not relevant for an ordinary mobile phone but the System Manager constrains you to enter a value in all boxes The following illustrations show you what to enter Refer to the Trust 24x7 Identicom User Guide for further details and how to apply the template 6 2 1 General 1 Enter SMS Facility or something similar in the Template Description 2 Use the dummy number 07777 123 456 for the phone numbers
18. the following commands followed by a space at the beginning of the SMS text message to specify the duration of the job 7 2 How to Extend a Job Send the following SMS text message e to the following number 07797 805 452 1 The case is unimportant 1 e 1t can be E or e 2 You MUST first set up and use an Identicom template to utilise this command Refer to the Trust 24x7 Identicom User Guide 7 3 How to Cancel a Job Send the following SMS text message ok to the following number 07797 805 452 NOTE The case 1s unimportant 1 e 1t can be OK Ok or ok Issue 1 01 14 January 2011 Page 50 of 75 Trust 24x7 2 02 0004 User Guide 7 4 How to intentionally Issue an Alert Send the following SMS text message help to the following number 07797 805 452 Issue 1 01 14 January 2011 Page 51 of 75 Trust 24x7 2 02 0004 User Guide 8 Trust 24x7 Web 2 02 0004 8 1 Login Do the following procedure 1 Start your web browser such as Internet Explorer and browse to your Trust 24x7 Web start page NOTE Voice Connect inform you of the address of the start page of Trust 24x7 Web when we install the Trust 24x7 software Trust 24x7 Web displays a view similar to the following Trust 24x7 Status System Click here to enter Version 4 04 0001 2 Click on the Click here to enter link or wait Trust 24x7 Web displays the following login view Lone Worker Security Login Please enter yo
19. 1 Page 59 of 75 Trust 24x7 2 02 0004 User Guide 8 2 6 Message Archive If you click the Message Archive link on the view that Section 8 2 1 Page 54 shows Trust 24x7 Web displays a view similar to the following Archive files available for download ioe he LU AN 200711 2510044 20 ALSO soo 200711301 1654 200 71203107140 20071 2051 04500 ALA ees 2071 20M OO oy ee eee 0050110104354 005011011004 2005011011 2603 0050110113205 00501101 52151 200801101 54400 200801161 53235 AMAIA 00501 251 21 45 0050201165544 200802051 04656 20050 061 34639 0050515115910 2008041 105041 2008041 7105646 2008041 7111518 2008041 1145351 0050491 7115925 0050491 4120504 2005052 1030 2005052105049 2008052 134615 005061 8100405 ZO08061Ss1019149 2008062741 04546 2005062410557 00505061 43942 200805061 44525 00511061 4091 3 005110616443 A LOA Attributes 2341 2007 10 17 18 23 11 2007 10 30 44 30 11 2007 17 05 02 30 11 2007 17 16 54 03 42 2007 10 21 40 03 12 2007 10 45 00 03 12 2007 11 26 27 0742 2007 10 10 33 07 12 2007 10 22 52 10 01 2008 10 43 57 10 01 2008 11 02 04 10 01 2008 11 26 03 10 01 2008 11 32 05 10 01 2008 13 21 51 10 01 2008 13 44 00 16 01 2008 15 32 35 17 01 2008 15 17 35 25 01 2008 12 12 48 01 02 2008 16 55 44 05 02 2008 10 46 56 06 02 2008 13 46 39 16 03 2008 11 59 10 1704 2008 10 50 41 1704 2008 10 58 48
20. 17 04 2008 11 15 18 17 04 2008 11 43 51 17 04 2008 11 59 25 17 04 2008 12 03 07 27 05 2008 10 37 07 27 05 2008 10 50 49 27 05 2008 13 26 13 18 06 2008 10 02 05 16 06 2008 10 19 19 24 06 2008 10 43 46 24 06 2008 10 57 57 06 08 2008 14 39 42 06 08 2008 14 45 23 06 11 2008 14 09 13 06 11 2008 16 42 43 0741 2008 15 13 52 Action Mormal Normal Normal Normal Normal Normal Normal Normal Normal Normal Mormal Mormal Normal Normal Normal Mormal Mormal Mor ral Mormal Mormal Mormal Mormal Mormal Normal Normal Normal Mor ral Normal Normal Normal Normal Nor ral Nor ral Mor ral Normal Normal Normal Mortal Mor rmral Normal Right click on a link in the column on the left and select Save Target As to download an archived message as a WAV file Issue 1 01 14 January 2011 Page 60 of 75 Trust 24x7 2 02 0004 User Guide 8 2 7 Alarm Audit If you click the Play Lone Worker Message link on the view that Section 8 2 1 Page 54 shows Trust 24x7 Web displays a view similar to the following Alarm Audit Selection Date Time Status 04101008 15 19 10 061112008 16 48 01 061112008 14 14 28 062008 lade 2 HO5Sf2008 15 08 41 17 04 2008 15 45 22 17042008 11 21 29 16 01 2008 17 15 00 10 01 2008 11 37 29 OF 122007 15 25 39 24112007 120341 To record details of an alarm do the following procedure 1 Click on a link in the column on the right to display the details for an alarm similar to the following
21. 25 4 Page 13 of 75 Trust 24x7 2 02 0004 User Guide 2 2 Lone Worker Mailboxes 2 2 1 How to set up a Mailbox that is a Member of the PC Desktop Alert Group Do the following procedure 1 If necessary start the System Manager 2 Select the Mailbox view This displays the General tab by default 3 Click the ADD RECORD button b Add Record 4 On the General tab set the values below as shown in the following illustration General vail I aa Greetings Sched Actions Desktop Notifications Loneworker Dial Forward Web UCD Y Rec AMIS Misc Voice Connect a 3 Mailbox Only Reception gt a Department Select an appropriate department from the pull down menu or leave this set to the default value none Issue 1 01 14 January 2011 Page 14 of 75 Trust 24x7 2 02 0004 User Guide 5 Select the Desktop tab and set the values below as shown in the following illustration General mail 44 Greetings Sched Actions Desktop Notifications Loneworker Dial Forward web UCD Y Rec AMIS Misc a Desktop Notify Leave this blank or 0 ZERO Display Text Leave this blank or 0 ZERO DTI Enable Select this check box so that 1t contains a tick Outlook Enable Leave this check box unselected so that it 1s empty Integration E mail Leave this blank or 0 ZERO 6 Click the Apply button Apply 2 2 2 How to set up a Mailbox that is a Member of the Phone Al
22. 3 of 75 Trust 24x7 2 02 0004 User Guide 3 If a lone worker is in a designated hazardous area the button has a yellow triangle as shown below 5600 00 00 i T Site Unknowns The yellow triangle can appear on a button indicating an active job 1 e green orange red or red with a white cross It cannot appear on a button that is blue Click on a button to display the details of the lone worker Trust 24x7 Web displays a view similar to the following 8 2 1 Lone Worker Details overview Loneworker Details Current Status is Not Logged In C Back d Loneworker LW David Harrison Site Code Description Unknown The expire group 5641 number Play Lone Worker Message Message Archive Display Lone Worker Details Alarm Audit Display LoneWorker Text Message Mailbox Phone Forename Surname Sequence Active 5642 Desktop Alert DH 11 True Click on the links to access further details 1 2 3 4 5 The Display Lone Worker Details link displays a view similar to that shown in the next Section 8 2 2 Page 55 The Play Lone Worker Message link displays a view similar to that shown in Section 8 2 3 Page 56 The Display Lone Worker Text Message link displays a view similar to that shown in Section 8 2 5 Page 59 The Message Archive link displays a view similar to that shown in Section 8 2 6 Page 60 The Alarm Audit link displays a view similar to that shown in Section 8 2 7
23. 4x7 returns to Step g 3 3 How to change your PIN or record an information only message 1 Dial the access number for Trust 24x7 and enter your Trust 24x7 UserID Issue 1 01 14 January 2011 Page 40 of 75 2 3 4 5 6 Trust 24x7 2 02 0004 User Guide Trust 24x7 plays the following announcement Please enter your PIN Enter your Trust 24x7 PIN Trust 24x7 plays the following announcement Thank you Trust 24x7 plays the Main Menu which ends with the following two options To change your Lone Worker PIN Press FOUR To record an information only message Press FIVE You press FOUR a Trust 24x7 plays the following announcement Please enter your new PIN b As you enter each digit of your 4 digit PIN Trust 24x7 announces each digit c Trust 24x7 plays the following announcement Please enter your new PIN again d As you re enter each digit of your 4 digit PIN Trust 24x7 announces each digit e Trust 24x7 plays the following announcement Your PIN has been changed f Trust 24x7 returns to the Main Menu You press FIVE a Trust 24x7 plays the following announcement Please record your message This will not log you on or set an alarm b Trust 24x7 sounds a tone c Record your message Press STAR to finish recording d Trust 24x7 plays the following announcement If this is correct Press ONE Or to review Press TWO e If you press ONE Trust 24x7 returns to the Main Menu If yo
24. 9 5601 11002 17 9 2004 09 09 5601 8 4 Users If you click the Users button on the Status view that Section 8 2 Page 53 describes Trust 24x7 Web displays a list of users similar to the following Lone Worker Management LW Mike amp Tina Engineering LW Dawid Harrison Engineering LW lan Development LW Stet LW Lynne LW Stephen 5 John Admin Julie Marketing Sarah Sanders Telesales LW Lucy Morris If you click on a link at the left Trust 24x7 Web displays the view that Section 8 2 2 Page 55 describes Issue 1 01 14 January 2011 Page 67 of 75 Trust 24x7 2 02 0004 User Guide 8 5 Admin If you click the Admin button on the Status view that Section 8 2 Page 53 describes Trust 24x7 Web displays the following sub menu Loneworker System Administration A Site Codes Alarm Reasons 8 5 1 Site Codes If you click on the Site Codes link shown in Section 8 5 Page 68 Trust 24x7 Web displays a view similar to the following which enables you to maintain the list of sites Site Codes C Back d Description Postcode Essex Office ES 12 STT Delete Voice Connect Otice LES QFH Delete Add New Site Code Site Code Description IN Address Post Code Issue 1 01 14 January 2011 Page 68 of 75 Trust 24x7 2 02 0004 8 5 1 1 Add Do the following procedure 1 Key in the details of the new site Site Codes Description Essex Office Voice Connect Lirnted Add New Site Code
25. Autoattendant messaging Options Misc 1 Misc 2 Personal Greetings Clearing Transfer Type Mo Operator on MA T voice Messaging T No other extension on NA T Do not disturb No retry on busy e Autoattendant Call Screening E Voice Form E Announce Number Announce Mame Blind Transfer Mode standard Rings To Answer 0 a 6 On the Misc1 tab set the Lone Worker options you require General Dial Forward Queuing Call Backs Autoattendant Messaging Options Misc 1 misc 2 Personal Greetings Clearing Personal Groups _ _ _ _____MMMMM Email Attachments Number of Personal Distribution Lists 0 Fax E Yolce l Advanced Groups Exchange ID 0 T Disable mailbox login logout T Allow Group Login Logout Tall tannoy Loneworker Request site code For lone worker e Archive lone worker messages T Dont alarm on bad login password Request site code for lone worker If this check box is selected so that it contains a tick a mailbox with the Lone Worker Class Of Service plays a request after the mailbox greeting to request the Site Code of the lone worker Issue 1 01 14 January 2011 Page 10 of 75 Trust 24x7 2 02 0004 Archive lone worker messages Don t alarm on bad login password User Guide If this check box is selected so that it contains a tick all lone worker messages are archived The default archive directory is as follows CAVCONNECTIARCHIVE To
26. Integration Alert displays the following request for confirmation Click the Yes button Desktop Support EES Issue 1 01 14 January 2011 Page 44 of 75 Trust 24x7 2 02 0004 User Guide 3 The Desktop Integration Alert displays a window similar to the following Lone Worker Alert confirmation Mailbox 5199 Mame Solitary Toler Company Voice Connect Department Engineering Expiry Time 24 02 2006 15 40 54 This alert has been accepted OK Play message on phone Play message on PL The OK button is initially disabled and greyed out You must click at least one of the other three buttons to enable the OK button If you click the More Details button Trust 24x7 displays the details of the lone worker similar to that shown in Section 8 2 2 Page 55 If you click the Play message on PC button the Desktop Integration Alert plays the message recorded by the lone worker in Microsoft Windows Media Player If you click the Play message on phone button the Desktop Integration Alert displays the following window into which you key your extension or phone number to listen to the message recorded by the lone worker Callback destination Callback to cence _ Issue 1 01 14 January 2011 Page 45 of 75 Trust 24x7 2 02 0004 User Guide 4 Click the OK button Lone Worker Alert confirmation Issue 1 01 14 January 2011 Page 46 of 75 Trust 24x7 2 02 0004 User Guide 6 How to set up
27. an specify one or more of these through the menu Maintenance option GPS Schedules Add f Edit Units Refer to the Trust 24x7 Identicom User Guide Issue 1 01 14 January 2011 Page 33 of 75 Trust 24x7 2 02 0004 User Guide 2 2 6 How to set up Auto Login for a Mailbox for a lone worker The Auto Login facility 1s available on digital phone systems It enables Trust 24x7 to recognise the CLI Caller Line Identity of the mobile phone of a lone worker and hence the identity of the lone worker When the lone worker calls Trust 24x7 to start extend or cancel a job Trust 24x7 recognises the mobile phone number and passes the call directly to the lone worker s mailbox so that the lone worker does not have to enter a UserID This facility can also be configured so that the lone worker does not have to enter a PIN either as Step 7 describes If two or more lone workers share a mobile phone they cannot use this facility The VCII detects that the lone workers have the same phone number and asks them to enter their UserID and PIN numbers Do the following procedure 1 Click the Dial Forward tab General mail 44 Greetings sched Actions Desktop Notifications Loneworker Dial Formard web uco vree aMis Misc Multiple Dial Forward Line Access Password Po l Enabled Ring Count 4 Dial Forward number Transfer Type Blind dial Mumber Type External Blind Tranfer Mode Dial Forw
28. ao VOICE CONNECT INTEGRATED COMMUNICATION SPECIALISTS Trust 24x7 2 02 0004 System Manager Version 4 01 0173 User Guide icrosoft o Microsoft esau E Ay INVESTORS oftware Solutions V Y e Y Partner _4 IN PEOPLE Regi RANS Trust 24x7 2 02 0004 User Guide CONTENTS Changes TOM ISSUC TUD E 4 o eE O scat Gal Satie tos cca cit hao trace tats 5 IA a q AAA ont ode a hese care eat aeeen te areata aes 5 1 2 Overview of how to use Trust LA ela 5 1 3 Trust 24x7 LoneWorker Lone Worker Lone worker or lone Worker coocccocccccccccccncconccocnconoo 5 EN E O N OS 6 1 5 Overview of how to set up Trust 24X7 oocccoonccccnccconccccnnononoconnocannonanconnncnnnnonnnnonannonannnnnnnnannnnnnnenans 7 1 6 What you must know before you read this manual oocococcccocnccccnconcnncnnnnonnnononcnnnnconnnnncnonons 8 1 7 System Manager User Reference Guide occcconccccnccocncconnoconnocancnnnnonnnnonannonannnnnnnnnnnonannonannonans 8 2 System Manager 4 01 0173 and VCII Server 4 ooccoccccccccccccccocncocococonononanonanononos 9 2 1 Lone Worker Glass Uf Semice added 9 2 1 1 How to set up the Lone Worker Class Of Service ocooocncoccccoccccccnococnconcnconcnnnnnonnnnonnnncnncnnonnnnons 9 2 1 2 How t Testartine VISO Ve usos totali iria isis 12 2 2 One Worker MalboXe soii Ai 14 2 2 1 How to set up a Mailbox that is a Member of the PC Desktop Alert Group ccoccccccnccccnccoo 14 2 2 2 How to
29. ard attempts i Recognition Style None Required 2 Select the Multiple Dial Forward check box General mail 44 Greetings Sched Actions Desktop Motifications Loneworker Loneworker Dial Forward web ue D Y Rec AMIS Misc a Multiple Dial Ford Line Access Password i Sequence Mumber Number Type Enabled 1 amp amp j General Flags sequence Answer Types Mumber Answer Password Number Type ttempts T Enabled Transfer Type Ringcount Blind Transfer Issue 1 01 14 January 2011 Page 34 of 75 Trust 24x7 2 02 0004 User Guide 3 Click the ADD RECORD button b Add Record 4 Set Sequence to 1 General mail f A5 Greetings Sched Actions Desktop Notifications Loneworker Dial Forward web UCE Y Rec AMIS Misc General Flags External BO CNEA EA 5 Specify the mobile phone number in Number General mail AA Greetings Sched Actions Desktop Motifications Loneworker Dial Forward Web UZE Y Rec AMIS Misc General Flags 0777r 23456 Issue 1 01 14 January 2011 Page 35 of 75 Trust 24x7 2 02 0004 User Guide 6 Click the Flags tab General mail 44 Greetings Sched Actions Desktop Motifications Loneworker Dial Forward web UCD Y Rec AMIS Misc Multiple Dial Forward Line Access Password i Sequence Mumber Number Type Enabled a General Flags ial
30. change this to another directory do the following two steps 1 Specify the directory through the Installation Menu option Miscellaneous Data For details refer to the System Manager User Reference Guide Change the following line in the LW INI file ArchivePath C VCONNECT ARCHIVE If this check box is selected so that it contains a tick Trust 24x7 does NOT issue an alert if a lone worker enters an incorrect PIN or no PIN 7 Close Exit the System Manager Issue 1 01 14 January 2011 Page 11 of 75 Trust 24x7 2 02 0004 User Guide 2 1 2 How to restart the VCII Server Do the following procedure 1 If the System Manager runs on a different computer to the VCII Server go to the computer that runs the VCII Server software oice Connector IT NT 3 5 2 11 00 30 06 2005 Operation Information Engineering Switch wiew Help gt n m 14 39 22 979 14 39 32 978 14 39 42 978 14 39 52 977 14 40 02 977 14 46 17 976 14 48 27 976 14 46 32 975 Command DistributedProcessing cppri13B update systemlist alivetime getdate Command DistributedProcessing cpp 138 update systemlist alivetime getdate Command DistributedProcessing cppr13B update systemlist alivetime getdate Command DistributedProcessing cppri3B update systemlist alivetime getdate Command DistributedProcessing cppri34M update systemlist alivetime getdate Command DistributedProcessing cppri13B update systemlist alivetime getda
31. correct Press ONE Or to re record Press TWO n If you press ONE Trust 24x7 plays the following announcement and returns to the Main Menu in Section 3 2 Page 39 Step 6 The job was successtully recorded If you press TWO Trust 24x7 returns to Step f How to cancel or extend a Trust 24x7 Job You can cancel or extend a Trust 24x7 job in two situations a You intentionally call Trust 24x7 to cancel or extend a job Dial the access number for Trust 24x7 and enter your Trust 24x7 UserID b Trust 24x7 calls you shortly before a job expires to prompt you to cancel or extend the job Trust 24x7 plays the following announcement Please enter your PIN Enter your Trust 24x7 PIN Trust 24x7 plays the following announcement Thank you Trust 24x7 plays the following Main Menu To cancel the current job Press TWO To extend the current job Press THREE To change your Lone Worker PIN Press FOUR To record an information only message Press FIVE You press TWO a Trust 24x7 plays the following announcement and returns to the Main Menu in Section 3 1 Page 38 Step 6 The current job was successtully cancelled You press THREE a Trust 24x7 plays the following announcement To extend your job either enter the number of minutes as two digits or press HASH followed by the new end time as four digits Issue 1 01 14 January 2011 Page 39 of 75 Trust 24x7 2 02 0004 User Guide b c d e
32. cpp 138 DistributedProcessing cpp 13 DistributedProcessing cpp 130 DistributedProcessing cpp 138 DistributedProcessing cpp 138 sDistributedProcessing cpp 138 DistributedProcessing cpp 13 DistributedProcessing cpp 138 DistributedProcessing cppyri3B DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 13 DistributedProcessing cpp 138 DistributedProcessing cppri3B DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 13 DistributedProcessing cpp 138 DistributedProcessing cpp 13 DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 13 Last event Click the Yes button 4 5 update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update update syustemlist syustemlist systemlist syustemlist sustemlist systemlist syustemlist systemlist syetemlist systemlist systemlist syustemlist syustemlist syustemlist systemlist s ystemlist sustemlist syustemlist syustemlist systemlist s ystemlist sustemlist syustemlist syus
33. cpp 138 update systemlist alivetime getdate Fort y Action Last event 1 ura Uptime 0 00 14 02 14 46 33 4 Issue 1 01 14 January 2011 Page 12 of 75 Trust 24x7 2 02 0004 2 Click the STOP button Voice Connector INT 3 5 2 11 00 30 06 2005 Operation Information Engineering Switch View Help m 14 49 22 979 Fort MEA 1 Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Command Action DistributedProcessing cpp 138 DistributedProcessing cpp 13 DistributedProcessing cpp 130 DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 13 DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 13 DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 13 DistributedProcessing cpp 138 DistributedProcessing cpp 138 DistributedProcessing cpp 13 DistributedProcessing
34. e Phone fo Sequence 1 d Repeat Steps a to c to add further members General Members Active AMIS Mailbox Shift General Timings AMIS Mailbox M Active Phone Sequence Issue 1 01 14 January 2011 Page 21 of 75 Trust 24x7 2 02 0004 User Guide 2 2 4 2 How to set up an Alert Group for Phone Alerts Do the following procedure 1 If necessary start the System Manager 2 Select the Groups view This displays the General tab by default 3 Click the ADD RECORD button if there are already one or more groups b Add Record 4 On the General tab set the values below as shown in the following illustration General Members x x IO as m F Group Type Select Lone Worker from the pull down menu Group Number Select the mailbox that you set up for the Phone Alert Group see Section 1 5 Page 7 Operator T Operator PE Desktop Alert Srg 1000 PE Desktop Alert Gra Phone Alert Group 1001 Phone Alert Group PC Desktop Alert Me PC Desktop Alert Me PC Desktop Alert Me PC Desktop Alert Me Phone Alert Member Phone Alert Member Phone Alert Member Phone Alert Member Leave this set to the default value No Retries This is the number of times that Trust 24x7 attempts to issue the alert to a member of the Group Number group before it escalates to the Panic to group which follows The default value is 1 Issue 1 01 14 January 2011 Page 22 of 75
35. ected so that it contains a tick Trust 24x7 does not ask the lone worker to enter a PIN when it issues a callback to prompt the lone worker to extend or cancel a job NOTE You can also set this through the menu Installation option Miscellaneous Data in which case it applies to all lone workers Send SMS warning near end of job If this check box is selected so that 1t contains a tick Trust 24x7 sends an SMS message 5 minutes before a job expires to remind the lone worker to cancel or extend the job Tracking Enabled If this check box is selected so that it contains a tick Trust 24x7 enables tracking of the mobile phone by GPS for a GPS enabled phone and GSM for a normal phone It then sends SMS text messages to Trust 24x7 that report the position of the phone Allow Locate Request If this check box is selected so that it contains a tick Trust 24x7 permits a user to request the location of the lone worker History Icon Not currently used Interval Seconds The interval between each SMS that Trust 24x7 receives which reports the location of the phone Tracking Type This may offer one or both of GPS and GSM GPS uses satellite to provide a relatively precise position GSM is the type of phone network and enables a phone to be tracked to an area around a mobile phone network transmitter It is less precise than GPS GPS Schedule WOT ACTIVE This button enables you to select a GPS Schedule You c
36. elected file size must be under 800K button C Documents and Setti Browse Upload selected file Issue 1 01 14 January 2011 Page 57 of 75 Trust 24x7 2 02 0004 User Guide 7 Click the Upload selected file button Upload selected file 8 Trust 24x7 Web briefly displays the following window 9 Trust 24x7 Web displays the uploaded image Lone Worker Details 5601 Mame LV David Harrison Department Engineering Car Registration JA23ABC o Car Type TransAm Car Colour Black Car Model Knight Industries 2000 aie Notes Update Picture More First Information Personal Details Contact Manager Date of Birth 0101 1980 Mame Mrs Harrison gr Contact Address IES Address Userdef3 FP Userdef4 kee Postcode ners Postcode Home Number er Relationship Wie Mobile Number 947777123455 Contact a J j y 8 2 4 Play Lone Worker Message Right click the Play Lone Worker Message link on the view that Section 8 2 1 Page 54 shows and select Save Target As to download the current message as a WAV file Issue 1 01 14 January 2011 Page 58 of 75 Trust 24x7 2 02 0004 User Guide 8 2 9 Display Lone Worker Text Message If you click the Play Lone Worker Message link on the view that Section 8 2 1 Page 54 shows Trust 24x7 Web displays a view similar to the following Loneworkers text message Loneworker LW Dawd Harrison I am working on the south West tower Issue 1 01 14 January 201
37. ert Group Do the following procedure 1 If necessary start the System Manager 2 Select the Mailbox view This displays the General tab by default 3 Click the ADD RECORD button b Add Record Issue 1 01 14 January 2011 Page 15 of 75 Trust 24x7 2 02 0004 User Guide 4 On the General tab set the values below as shown in the following illustration General mail PAR Greetings Sched Actions Desktop Notifications Loneworker Dial Forward web UCE Y Rec AMIS Misc 7 Extension Only No Mailbox gt a Department Select an appropriate department from the pull down menu or leave this set to the default value none 5 Click the Apply button Apply 2 2 3 How to set up a Mailbox for an Alert Group Do the following procedure 1 If necessary start the System Manager 2 Select the Mailbox view This displays the General tab by default Issue 1 01 14 January 2011 Page 16 of 75 Trust 24x7 2 02 0004 User Guide 3 Click the ADD RECORD button b Add Record 4 On the General tab set the values below as shown in the following illustration General mal PA Greetings Actions Desktop Notifications Loneworker Dial Forward Web UCE Y Rec AMIS Misc Voice Connect roe 3 Mailbox Only gt Mailbox Set this to a suitable number See Section 1 5 Page 7 It is good practice to choose this to be outside the range of extension numbers
38. ew Reason Do the following procedure 1 Click the Add new reason button Trust 24x7 displays the following prompt for confirmation Alarm Reason Viewer gt Reason l Edit Are you sure you want to add a new reason Reason E Edit oye Ho Lince a new reason has been added it will not be possible to delete it lt can be edited with caution as it will change all references to it 2 Click the Yes button Trust 24x7 adds a blank reason which you must now edit as the following Section 8 5 2 2 describes Alarm Reason Viewer Reason 1 Edit Add new reason Reason E Edit Not Defined 2 Edit Lince a new reason has been added it will not be possible to delete it lt can be edited with caution as it will change all references to It 8 5 2 2 Edit an Existing Reason Do the following procedure 1 Click the link Edit against a reason Trust 24x7 displays the following view Alarm Reason Edit gt Alarm ID Dropdown entry Description E Not Defined 2 save Changes Issue 1 01 14 January 2011 Page 74 of 75 Trust 24x7 2 02 0004 User Guide 2 Edit the details Trust 24x7 highlights the Save Changes button Alarm Reason Edit A Bak Alarm ID Dropdown entry Description 2 Mo signal The lone worker had a weak or no mobile signal save Changes 3 Click the Save Changes button Alarm Reason Edit A Alarm ID Dropdown entry Description a No signal The lone worker had a weak or o mobile
39. he following announcement Thank you Trust 24x7 plays the following Main Menu To enter a new job Press ONE To change your Lone Worker PIN Press FOUR To record an information only message Press FIVE You press ONE a Trust 24x7 plays the following announcement Please enter the length of the job in minutes or press HASH and enter the time as four digits b Enter the length of the job in minutes as TWO digits 1 e in the range 01 to 99 or press the HASH key and enter a time as four digits by which you expect to complete the job for example 1430 for 2 30pm c Trust 24x7 plays the time d Trust 24x7 plays the following announcement If this is correct press ONE Or to re enter press TWO e IF you press TWO Trust 24x7 returns to Step b IF you press ONE Trust 24x7 plays the following announcement Please record your message f Trust 24x7 sounds a tone g Record your message Press STAR to finish recording h Trust 24x7 plays the following announcement If this is correct Press ONE Or to review Press TWO Issue 1 01 14 January 2011 Page 38 of 75 Trust 24x7 2 02 0004 User Guide 3 2 1 2 3 4 5 6 7 k If you press ONE Trust 24x7 plays the following announcement and returns to the Main Menu in Section 3 2 Page 39 Step 6 The job was successfully recorded If you press TWO Trust 24x7 plays your recorded message and responds If this is
40. i F User Updatable F call On Divert E Login No Password T call on busy T Auto Login T call on no reply 7 Clear the Call On Dial check box and select the Auto Login check boxes General mail 44 Greetings Sched Actions Desktop Motifications Loneworker Dial Forward web UCD Y Rec AMIS Misc M Multiple Dial Forward Line Access Password Sequence Number Number Type Enabled 1 ee General Flags E Call On Dial User Updatable F Call On Divert mM Login Mo Password F callon busy F Call on no reply If you select the Login No Password check box the lone worker does not have to enter the PIN either You can always select the Login No Password option because it is always available However it only operates if the Auto Login check box is selected Issue 1 01 14 January 2011 Page 36 of 75 Trust 24x7 2 02 0004 User Guide 8 Click the Apply button on the Dial Forward tab moy Lonswater Dal Forard web uco vrec as mc Peras ternal tee SS gt General Flags Mm m 1 Mm Issue 1 01 14 January 2011 Page 37 of 75 Trust 24x7 2 02 0004 User Guide 3 1 1 2 3 4 5 6 How to use Trust 24x7 How to set up a Trust 24x7 Job and record a message Dial the access number for Trust 24x7 and enter your Trust 24x7 UserID Trust 24x7 plays the following announcement Please enter your PIN Enter your Trust 24x7 PIN Trust 24x7 plays t
41. ide 4 Click the Update button to the right of the box Trust 24x7 adds the text to the upper part of the box You cannot now edit or delete this text Loneworker Alarm Audit Trail gt Alarm datetime 23 11 2007 12 03 41 False Alarm Type Test 1 y Loneworker ID 5601 Alarm Cleared 161242008 18 13 36 Loneworker LW David Harrison Clear Alarm Alarm Reason The alarm vas activated because the technician was working up a pylon and the work took longer than estimated E UpDate Label E idd new detail here gt y isa 5 Repeat the procedure to add further text 6 Click the Back button to return to the list of alarms 8 3 Reports If you click the Reports button on the Status view that Section 8 2 Page 53 describes Trust 24x7 Web displays the following menu Click on the appropriate link E Report Selection Report by Loneworker Site Code Issue 1 01 14 January 2011 Page 63 of 75 Trust 24x7 2 02 0004 User Guide 8 3 1 Lone worker If you click on the Lone worker link as Section 8 3 Page 63 describes Trust 24x7 Web displays a calendar view for the current month similar to the following Reporting Dates Please select a starting date for your report October 2005 gt Sun Mon Tues Wed Thur Fri Sat E a 3 a 5 ajale oul e elaji No dates selected Reset Sua Do the following procedure 1 If you wish the report to start on a date in a m
42. is her four digit ID number and a PIN 2 The lone worker then starts a Trust 24x7 job records a voice message that contains full details of the task such as location travel route duration etc and specifies a time or duration by which he she expects to finish the task 3 If the lone worker takes longer than anticipated to complete the task he she can repeatedly call Trust 24x7 to extend the time of completion 4 After the lone worker completes the task he she telephones Trust 24x7 again to cancel the Trust 24x7 job NOTE If the lone worker does not cancel the job Trust 24x7 calls the lone worker shortly before the job expires to prompt the lone worker to either cancel the job or extend the time of completion 5 If the lone worker fails to cancel the Trust 24x7 job or deliberately raises an alarm Trust 24x7 sends the recorded voice message to a first alert group 6 One member of this group must acknowledge and respond to the message This can be a phone group or a PC group if you have the optional Desktop Alert module 7 If nobody responds Trust 24x7 can then send the recorded voice message to a second alert group 8 One member of this group must acknowledge and respond to the message 9 If nobody responds Trust 24x7 can attempt to re contact the first alert group 1 3 Trust 24x7 LoneWorker Lone Worker Lone worker or lone worker Trust 24x7 was formerly known as VC LoneWorker The legends and opti
43. istory Icon GPS Schedule NOT ACTIVE Identicom Unit A f gt Add f Edit Units Lone Worker Alarm Group Set this to a suitable number See Section 1 5 Page 7 Callback The mobile phone number of the lone worker or a land line number that the lone worker is working close to Tracking Type SSM m If your implementation of Trust 24x7 provides GPS or GSM tracking you must specify this in international format as in the following example but with no spaces 44 7777 123456 Issue 1 01 14 January 2011 Page 31 of 75 Trust 24x7 2 02 0004 User Guide Register To use the SMS text message facility you MUST have a For SMS Voice Connect SMS Gateway account Contact your Interface Account Manager to set this up This button enables a lone worker to use SMS text messages instead of voice calls to initiate extend and cancel Trust 24x7 jobs You must first enter the number of the mobile phone in the Callback box Click on this button and wait ten minutes For full details of the SMS text message facility refer to Section 6 Page 47 Alarm Delay If you specify a Callback number you must specify a delay If the lone worker does not immediately answer a callback Trust 24x7 waits for the duration of the delay If the lone worker answers the call back and enters the correct pin but does not cancel or extend the job then Trust 24x7 issues an alert after the delay period If the lone worker answers the call bac
44. k but enters no pin or an incorrect pin Trust 24x7 immediately issues an alert NOTE Refer to Section 2 1 1 Page 9 If on the Class Of Service view Miscellaneous tab Lone Worker group you select the Don t alarm on bad login password check box so that it contains a tick Trust 24x7 does NOT issue an alert if a lone worker enters an incorrect PIN or no PIN Fixed Period minutes If you specify this Trust 24x7 uses it as a default period for a job If you do NOT select the check box Must accept default period so that it is empty Trust 24x7 offers an extra option to a lone worker to select the default period If you DO select the check box Must accept default period so that it contains a tick Trust 24x7 constrains a lone worker to set a job for the default period only Maximum Period minutes This specifies a maximum period for a Trust 24x7 job Ifa user tries to set up a job for longer than this period Trust 24x7 rejects the job and prompts the lone worker to set up a new job NOTE You can also set this through the menu Installation option Miscellaneous Data in which case it applies to all lone workers Must accept default period See Fixed Period minutes above Issue 1 01 14 January 2011 Page 32 of 75 Trust 24x7 2 02 0004 User Guide Request site code for Lone Worker If this check box is selected so that 1t contains a tick Trust 24x7 asks the lone worker to enter a Site Code If this check box is sel
45. nager User Reference Guide This document provides the specific details of how you use the System Manager software to set up and administer Trust 24x7 However you may need to refer to the System Manager User Reference Guide for further information Issue 1 01 14 January 2011 Page 8 of 75 Trust 24x7 2 02 0004 User Guide 2 System Manager 4 01 0173 and VCII Server 4 2 1 Lone Worker Class Of Service If your system does not have a Lone Worker Class Of Service you must create it You must then restart the VCII Server as Section 2 1 2 Page 12 describes You then create the Lone Worker Groups and Mailboxes 2 1 1 How to set up the Lone Worker Class Of Service Do the following procedure 1 Start the System Manager 2 Select the Class of Service view This displays the General tab by default 3 Click the ADD RECORD button dd Add Record 4 On the General tab set the values below as shown in the following illustration General Dial Forward Queuing Call Backs Autoattendant Messaging Options Misc 1 Misc 2 Personal Greetings Clearing a Set this to the next avallable number Class Of Service Name Set this to Lone Worker Select Lone Worker from the pull down menu Issue 1 01 14 January 2011 Page 9 of 75 Trust 24x7 2 02 0004 User Guide 5 On the Autoattendant tab set the values below as shown in the following illustration General Dial Forward Queuing Call Backs
46. neral Members Phone Alert Member OO Phone Alert Member E 123456 General Timings AMIS OF fF 1425456 Mp po on e Repeat Steps a to d to add further members 2 2 4 3 How to specify Shift Patterns The Timings tab enables you to specify the days and times when Trust 24x7 can attempt to deliver an alert to a member of a group The following example illustrates how to use it to specify a member with shift patterns Issue 1 01 14 January 2011 Page 25 of 75 Trust 24x7 2 02 0004 User Guide 1 Add a member as Section 2 2 4 1 Page 18 and Section 2 2 4 2 Page 22 Step 7 Sub Step c describes General Members Mailbox Phone Sequence Active AMIS Mailbox Shift Mame EG General Timings AMIS Mailbox Iw Active Phone sequence 2 Click the Timings tab General Members Mailbox Phone Sequence Active AMIS Mailbox Shift Mame General Timings ams Start time Sunday Monday End time C Tuesday Shift Pattern Wednesday Tn Thursday Mm Friday E Saturday This example will specify the times for someone who work a morning shift on Monday Tuesday and Wednesday and an afternoon shift on and Thursday Friday and Saturday 3 Specify the morning shift on Monday Tuesday and Wednesday Issue 1 01 14 January 2011 Page 26 of 75 Trust 24x7 2 02 0004 User Guide General Members Sequence Active AMIS Mailbox Shift Mame General Timings ami
47. o one member of the Alert Group s See Section 1 2 Page 5 If there is a Phone Alert Group it calls each member in turn When a member answers a call the call proceeds as follows 1 Trust 24x7 plays the following announcement This ts an alarm call from the lone worker system 2 Trust 24x7 plays the message recorded by the lone worker 3 Trust 24x7 plays the following announcement To acknowledge this call Press ZERO To repeat the message and acknowledge the call Press ONE 4 If you press ONE Trust 24x7 replays the lone worker s message and returns to Step 3 If you press ZERO Trust 24x7 plays the following message and ends the call The call was accepted Issue 1 01 14 January 2011 Page 43 of 75 Trust 24x7 2 02 0004 User Guide 5 Desktop PC Alert If a lone worker fails to cancel or extend a Trust 24x7 job before it expires or intentionally invokes an alert see Section 3 4 Page 42 Trust 24x7 attempts to issue an alert to one member of the Alert Group s See Section 1 2 Page 5 If there is a Desktop Alert Group it issues an alert to each member in turn When a member responds to an alert the response proceeds as follows 1 The Desktop Integration Alert displays a window similar to the following Lone Worker Alert 2 If you click on the Reject button the above window closes and Trust 24x7 tries to issue the alert to another member of the group If you click the Accept Alert button Desktop
48. one Alert Member Phone Alert Member General Timings AMIS AA 23456 EA ws Mailbox Do either of the following Select a Phone Alert Member from the pull down menu as shown below and leave Phone blank or set to 0 ZERO NONE NONE Operator Operator PC Desktop Alert Group PC Desktop Alert Group Phone Alert Group Phone Alert Group PC Desktop Alert Member PC Desktop Alert Member PC Desktop Alert Member PC Desktop Alert Member Phone Alert Member 9000 Phone Alert Member Phone Alert Member 9001 Phone Alert Member Leave this blank or set to none and set Phone to an extension number or an external phone number Issue 1 01 14 January 2011 Page 24 of 75 Trust 24x7 2 02 0004 User Guide Sequence This defines the order in which the message is distributed to the PC Desktops of the members of the group Set this to 1 2 3 etc to define the order You can set more than one person to the same value to define a priority so that Trust 24x7 attempts to issue an alert to any member with sequence set to 1 then to any member with sequence set to 2 then to any member with sequence set to 3 and so on To utilise a sequence you must select the General tab Linear UCD check box If there 1s no specific order you leave this as 1 ONE for every member This check box MUST be selected so that it contains a tick d Click the Apply button on the Members tab Ge
49. ons of the application vary between LoneWorker Loneworker Lone Worker Lone worker and lone worker For consistency in this document lone worker all lower case refers to a person that works alone and Lone Worker initial capitals refers to legends and options of Trust 24x7 irrespective of whether the words are actually capitalised and or elided Issue 1 01 14 January 2011 Page 5 of 75 Trust 24x7 2 02 0004 User Guide 1 4 Block Diagram The following diagram shows the main components of a typical Trust 24x7 system Telephone system PABX F N R T E E W R A N L E L T VCII computer tower or rack server fitted with a telephone interface card with VC LoneWorker Computer Network PC with PC with PC with Internet Explorer Internet Explorer Internet Explorer and and and VC Desktop VC Desktop VC Desktop Integration Integration Integration Issue 1 01 14 January 2011 Page 6 of 75 Trust 24x7 2 02 0004 User Guide 1 5 Overview of how to set up Trust 24x7 The following illustration shows a typical configuration of mailboxes for Trust 24x7 Members PC Group 1000 8000 8001 8002 8003 Members Phone Group 1001 9000 9001 9002 9003 Trust 24x7 requires the following four categories of mailboxes The numbers shown on the left are the initial numbers of the four categories of mailboxes shown in the illustration above 7000 1000 8000 9000 Lone worker mailboxes G
50. onth before the current month click on the blue triangle to the left of the month and year one or more times until Trust 24x7 Web displays the required month Reporting Dates Please select a starting date for your report qj september 2005 j No dates selected Reset Suma Issue 1 01 14 January 2011 Page 64 of 75 Trust 24x7 2 02 0004 User Guide 2 Click on the start date Reporting Dates Please now select an end date for your report lt q september 2005 p Start from 5 9 2005 Reset Sukarit 3 Specify the end date If necessary click on the blue triangle to the right of the month and year one or more times until Trust 24x7 Web displays the required month Click on the end date Reporting Dates lt j september 2005 gt E LLL EE al s 21 ali afio uf ul Bl 15116 17 181 19 20 21 22 2372 25 26 27 281 29 30 be ee Start from 5 9 2005 to 30 9 2005 Reset Issue 1 01 14 January 2011 Page 65 of 75 Trust 24x7 2 02 0004 User Guide 4 Click the Submit button 5 Trust 24x7 Web displays the report AA Lone Worker Report AP Report from 5 9 2005 System date is 04 10 2005 to 307972005 System time is 11 05 Engine ering Suname Login Extend Cancel Alarm 5607 Stephen Stephens 1 1 1 1 5627 Lucy Morris 3 i E 1 A AS TS A IA as Surname Login Extend Cancel Alarm Engine ering AA AA l l E AAA Harnson Dept
51. roup mailboxes Desktop PC Alert group member mailboxes Phone Alert group member mailboxes The illustration above shows Trust 24x7 configured as follows The ID of the technician is 7000 and Trust 24x7 sends an alert to the desktop PC group 1000 If nobody in this group responds to the alert Trust 24x7 sends the alert to the phone group 1001 If nobody in that group responds to the alert Trust 24x7 sends the alert back to the desktop PC group 1000 The ID of the vet is 7001 and Trust 24x7 sends an alert to the phone group 1001 If nobody in this group responds to the alert Trust 24x7 sends the alert to the desktop PC alert group 1000 If nobody in that group responds to the alert Trust 24x7 sends the alert back to the phone group 1001 Issue 1 01 14 January 2011 Page 7 of 75 Trust 24x7 2 02 0004 User Guide Each lone worker has a mailbox which provides the lone worker access to Trust 24x7 The lone worker also has a designated alert group to which Trust 24x7 sends an alert if the lone worker does not confirm successful completion of a task or deliberately raises the alarm Before a lone worker starts a task he she telephones Trust 24x7 and enters his her ID number that is the mailbox number and a PIN The lone worker initiates a Trust 24x7 job specifies a time by which he she expects to complete the task and records a message that is stored in the lone worker s mailbox The lone worker then does the task If he
52. rs Add Record b Specify the following General Members Mailbox NONE none NONE Operator O Operator PC Desktop Alert Group 1000 PC Desktop Alert Group Phone Alert Group 1001 Phone Alert Group PC Desktop Alert Member 8000 PC Desktop Alert Member PC Desktop Alert Member 6001 PC Desktop Alert Member Phone Alert Member 9000 Phone Alert Member Phone Alert Member 9001 Phone Alert Member Phone Leave this blank or set to 0 ZERO Sequence This defines the order in which the message is distributed to the PC Desktops of the members of the group Set this to 1 2 3 etc to define the order You can set more than one person to the same value to define a priority so that Trust 24x7 attempts to issue an alert to any member with sequence set to 1 then to any member with sequence set to 2 then to any member with sequence set to 3 and so on To utilise a sequence you must select the General tab Linear UCD check box If there 1s no specific order you leave this as 1 ONE for every member Issue 1 01 14 January 2011 Page 20 of 75 Trust 24x7 2 02 0004 User Guide a o S This check box MUST be selected so that it contains a tick c Click the Apply button on the Members tab Apply General Members Mailbox Phone Sequence Active AMIS Mailbox Shift Mame yee tes a S estop At Member a IO IA eee eee General Timings AMIS Mailbox eooo I activ
53. s Start time 06 00 F Sunday End time z penesy lv Tuesday Shift Pattern Iw Wednesday i Thursday m Friday E Saturday 4 Click the Apply button on the Members tab Apply General Members Sequence Active AMIS Mailbox Shift General Timings amis Start time 06 00 T Sunday End time Monday Wi Tuesday Shift Pattern lv Wednesday Tn Thursday E Friday E Saturday Issue 1 01 14 January 2011 Page 27 of 75 Trust 24x7 2 02 0004 User Guide 5 Click the General tab next to the Timings tab and click the ADD RECORD button b Add Record General Members Mailbox Phone Sequence Active AMIS Mailbox Shift Mame PC Desktop Alert Member General Timings AMIS Mailbox E Active Phone Sequence 6 Specify the same mailbox again General Members Active AMIS Mailbox Shift General Timings AMIS Mailbox rd Active Phone Sequence 7 Click the Timings tab and specify the afternoon shift Issue 1 01 14 January 2011 Page 28 of 75 Trust 24x7 2 02 0004 User Guide General Members Sequence Active AMIS Mailbox Shift General Timings amis Start time 14 00 T sunday Monday Tuesday Shift Pattern mM Wednesday e Thursday 4 Friday I Saturday End time 8 Click the Apply button on the Members tab General Members Mailbox Phone Sequence Active AMIS Mailbox Shift Mame 1 IPC Desktop Alert Member PC Desktop Alert
54. s 44 6 How to set up the SMS Text Message Facility ooccoocccocococcconconnccnnnonnnos 47 Bet SMS Gateway ACCOUNT sonora isis 47 62 IGENUGOM emplean teta adele 47 AS tieestee O eee yee nett aes otoconia stacey aes teense 47 602 2 JOD CAMDEN A vahd iueonce ssubetnadesewnautenmincedeneeususvetanedideanceel ended 48 623 Emergencies Red Alea tb 49 6 3 How to Register a lone worker to use the SMS Interface coocccccccocccocncocnconncocnconnconnocononanononos 49 04A Amir lid tddi 49 7 How to use the SMS Text Message facility ooccocccocccociconoconiconcccnnnnnnns 50 TA HOWO ada eso 50 2 HOWTO EXENd A JOD is lo 50 Lo Mo AO e A ie tasetee eh Sie cen le cast eta a a eee reste eea enero ate n ic 50 7 4 How to intentionally Issue an Alert cc cccccccceeeseeeeeeene cena esse cess eeseeeseeeseeeseeeseeseeeseeeseeeseeesaeees 51 O TIUSEZ24X WebD 2 02 O004 iaa 52 Sl EOI a E ote dc E E E N ta eceumuiaaseeeeuner 52 Issue 1 01 14 January 2011 Page 2 of 75 Trust 24x7 2 02 0004 User Guide A A o 53 8 2 1 Lone Worker Details OVerview ooccococccooonococonocononcoconoconanononannononononannnonannnnnnnnnnananenananinas 54 6 2 2 L ne Worker Details detailled sans 55 9 2 3 Adding OF Changing the Pictura yt do 56 8 2 4 Play Lone Worker Message occooccccoccccccnoconcononcconnocnnnonannnnonnnnnnonnnnnnannnnnnnnnnnnnnnnonnnnenannenanenanenos 58 8 2 5 Display Lone Worker Text Message
55. she does not confirm completion of the task by the preset time or the lone worker raises the alarm VC Lone worker distributes the recorded message to the lone worker s designated alert group which distributes it to each member mailbox If nobody responds to the alert Trust 24x7 escalates the alert and sends it to the lone worker s designated escalation group which in turn distributes it to each member mailbox If still nobody responds to the alert Trust 24x7 sends it back to the lone worker s alert group Each of these groups can be a phone alert group or a PC desktop alert group The alert is passed from one group to another group according to the Panic To parameter See Section 2 2 4 1 Page 18 and Section 2 2 4 2 Page 22 1 6 What you must know before you read this manual This manual assumes that you know the following 1 You know how to use the implementation of Windows under which the System Manager runs 2 You know how to use a typical Windows application such as one or more Microsoft Office applications 3 The System Manager software edits all the system parameters that the VCII Server uses In many cases it effectively edits lists of information You must understand how to use search navigation and edit facilities to edit lists of information The System Manager User Reference Guide illustrates these facilities and buttons 4 You must know how to use the System Manager 1 7 System Ma
56. te Command DistributedProcessing cppri34M update systemlist alivetime getdate Command DistributedProcessing cppr13B update systemlist alivetime getdate Command DistributedProcessing cppri3B update systemlist alivetime getdate Command DistributedProcessing cpp 138 update systemlist alivetime getdate Command DistributedProcessing cppri13B update systemlist alivetime getdate Command DistributedProcessing cppri3M update systemlist alivetime getdate Command DistributedProcessing cppri3B update systemlist alivetime getdate Command DistributedProcessing cppri3B update systemlist alivetime getdate Command DistributedProcessing cpp 138 update systemlist alivetime getdate Command DistributedProcessing cppri13B update systemlist alivetime getdate Command DistributedProcessing cppri3M update systemlist alivetime getdate Command DistributedProcessing cppri3B update systemlist alivetime getdate Command DistributedProcessing cppri3B update systemlist alivetime getdate Command DistributedProcessing cppri13B update systemlist alivetime getdate Command DistributedProcessing cppri13B update systemlist alivetime getdate Command DistributedProcessing cppri34M update systemlist alivetime getdate Command DistributedProcessing cppri13B update systemlist alivetime getdate Command DistributedProcessing cppri13B update systemlist alivetime getdate Command DistributedProcessing cppri13B update systemlist alive
57. temlist systemlist syustemlist sustemlist sustemlist syustemlist systemlist syustemlist sustemlist syustemlist syetemlist systemlist syustemlist sustemlist syustemlist syustemlist systemlist syustemlist sustemlist sustemlist syustemlist User Guide 101x alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivet ime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate alivetime getdate NUM The VCII Server displays the following window to request confirmation a Yoice Connector IT Ore vou sure Yes This will Shut down the entire voicemail system The VCII Server software stops Start the VCII Server software Issue 1 01 14 January 2011 Uptime 0 00 16 54 14 49
58. time getdate Command DistributedProcessing cppri13B update systemlist alivetime getdate Command DistributedProcessing cppri3M update systemlist alivetime getdate Command DistributedProcessing cppri13B update systemlist alivetime getdate Command DistributedProcessing cppri3BM update systemlist alivetime getdate Command DistributedProcessing cppr13B update systemlist alivetime getdate Command DistributedProcessing cppri13B update systemlist alivetime getdate Command DistributedProcessing cppri3M update systemlist alivetime getdate Command DistributedProcessing cppr13B update systemlist alivetime getdate Command DistributedProcessing cppri3BM update systemlist alivetime getdate Command DistributedProcessing cppr13B update systemlist alivetime getdate Command DistributedProcessing cpp 1l38 update systemlist alivetime getdate Command DistributedProcessing cppri3M update systemlist alivetime getdate Command DistributedProcessing cppri13B update systemlist alivetime getdate Command DistributedProcessing cppri3BM update systemlist alivetime getdate Command DistributedProcessing cppr13B update systemlist alivetime getdate Command DistributedProcessing cppri13B update systemlist alivetime getdate Command DistributedProcessing cppri34M update systemlist alivetime getdate Command DistributedProcessing cppri13B update systemlist alivetime getdate 14 46 32 988 Command DistributedProcessing
59. u press TWO Trust 24x7 plays your recorded message and responds If this is correct Press ONE Or to re record Press TWO f If you press ONE Trust 24x7 returns to the Main Menu If you press TWO Trust 24x7 returns to Step b Issue 1 01 14 January 2011 Page 41 of 75 Trust 24x7 2 02 0004 User Guide 3 4 How to Intentionally Invoke an Alert A lone worker can intentionally invoke an alert to initiate the escalation procedure if the lone worker requires assistance or encounters an emergency situation To intentionally invoke an alert do one of the following 1 Call Trust 24x7 enter your ID number but do NOT enter a PIN 2 Call Trust 24x7 enter your ID number and enter an incorrect PIN Refer to Section 2 1 1 Page 9 If on the Class Of Service view Miscellaneous tab Lone Worker group you select the Don t alarm on bad login password check box so that it contains a tick Trust 24x7 does NOT issue an alert if a lone worker enters an incorrect PIN or no PIN 3 Do NOT cancel a Trust 24x7 job and allow it to expire Section 4 Page 43 which follows and Section 5 Page 44 describe what happens when Trust 24x7 issues an alert Issue 1 01 14 January 2011 Page 42 of 75 Trust 24x7 2 02 0004 User Guide 4 Phone Alert If a lone worker fails to cancel or extend a Trust 24x7 job before it expires or intentionally invokes an alert see Section 3 4 Page 42 Trust 24x7 attempts to issue an alert t
60. ue the alert to a member of the Group Number group before it escalates to the Panic to group which follows The default value is 1 Panic to If you also set up a mailbox for another alert group either a Phone Alert Group or another PC Desktop Alert Group see Section 1 5 Page 7 you can select it Confirm Request Leave this check box unselected so that it is empty Dynamic Group Leave this check box unselected so that it 1s empty Play Twice Leave this check box unselected so that it 1s empty Linear UCD Select this check box so that it contains a tick to call members of the alert group see Section 5 Page 44 in order according to the Members tab General subsidiary tab Sequence parameter 5 Click the Apply button Apply 6 Click on the Members tab General Members C IESO ee ee eee eee General Timings AMIS ESA EA EA ea 7 This tab view itself contains three subsidiary tab views General Timings and AMIS This step describes how to use just the General subsidiary tab to specify members NOTE Section 2 2 4 3 Page 25 describes how to use the Timings subsidiary tab together with the General subsidiary tab to specify members with shift patterns You do not need to use the AMIS subsidiary tab Issue 1 01 14 January 2011 Page 19 of 75 Trust 24x7 2 02 0004 User Guide Do the following procedure to add a member a Click the ADD RECORD button if there are already one or more membe
61. ur username and password Username Fassword 3 Key in your Username and Password and click the Login button Issue 1 01 14 January 2011 Page 52 of 75 Trust 24x7 2 02 0004 User Guide 8 2 Status 1 After you login Trust 24x7 Web displays a view similar to the following The blue buttons indicate lone workers that do NOT have an active job AS Lone Worker Status Order by C User ID Expiry System date is 4 10 2005 System time is 10 04 2 If a lone worker does not have an active job the button is blue as shown below If a lone worker has recorded a not logged in message the button has a picture of a tape cassette on it If a lone worker initiates a job which is active and has not expired the button is green as shown below If a lone worker has an active job that has expired and Trust 24x7 has issued a Callback Mailbox view Loneworker tab the button is orange as shown below until the lone worker cancels or extends the job or the Alarm Delay period elapses and the job alarms If a lone worker has an active job that is alarmed because the lone worker purposely initiated the alarm or because the lone worker did not cancel or extend the job when it expired the button is red as shown below If a lone worker has an active job which is alarmed and the alarm has been acknowledged the button is red with a white cross as shown below Issue 1 01 14 January 2011 Page 5

Trust 24x7 2.02.0004 - User Guide - Issue 1.01

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