Issue Tracker – User Guide
Contents
1. fd Phen BCT itt VS HEAENS maam All My Tickets lists the details of every report made and the time date when it was completed closed Click on a ticket D number to view the full details of the job NEW TICKET click this to create a new report E Pheent ET Lid lasun Tracking By Plebe he Teedheelogs Lid Hicom Jur np i PHOENIX ICT ISSUE TRACKER Ticket Details Send prier update Eri Zier Seni Engrs Update Emei Lriminieer Prim ace Cornpar hama Kerwick and Co Insert Cancel Donkwifis me Tracey Berwick Phong O20 B773 S298 Mobile Fama Emai Taco era ceandoo corr Disius Paported By Teen Haw tracey kererk Situ arrreal Time hh mm Sita Dept Time cnr Assigned Tn Location And F oan on sita Chose Chargasbis Codes Hours F r a i Travel Experees Other Charges CHhoer Charges ote a Created Short Dee bon Desrrutin ares 8 renes bomo phoancacthel cre errar aj tckatC mt i atate cm unis F8 inserts today s date F9 inserts indent arrow for each item F12 closes the ticket cene Elem opdeie ier Stent Send Eng Update Eme Erin Print Hrica Mise ee T T Complete the following fields Reported by Urgency Short Description click select and choose either PC nstall or Email Problem f rom the drop down menu 5 elect the status f rom the2. Issue Tracker User Guide Go to www phoenixssiltd co uk and click on the Phoenix SSI logo hen gt Qd db desc Queeere Wee Gil dosi id d mak ess E bet pc ferm phaarecuritd ica uy en Unk Pleninie SS Limbad maru I H T E Les T T 1o Mise td d m cg V PEENS aum FRONT PAGE enter your user name and password Click on Log in both fields are case sensitive PHOENIX ICT ISSUE TRACKER User misma Password T his takes you to the TICKET SUMMARY page All open tickets ongoing jobs are brought up first T o view all tickets ongoing and closed jobs click on All my Tickets ack By Finke r hamr Taschiselugy Lid Micrasoft Ete rrt Ex poor mr Tiaerux f LEr aun i H 2 alaj Fil E are Ear pu Hic each PaA Aen Gyros Gee ict a ctu aures 8 ree omn phaarzcim aic co uan eraifhe wralhewapaga amps 00 mz T Fg ns za go PHOENIX ICT ISSUE TRACKER Tkkztz Change Password Ticket Summary ety Open Ticket A LMy Tickets Tekst X Comper Stats Descrpron Eze To Crashed Recor tee igen Login iied Li Kerwick and Ga New cf Andy Foard DB Oz 2008 D8 ses Tracey kerwick within 24 hours on zit Ll Keperkankd cn esr FC Inekall andy Foard O Aane 10 1 32 Trace Eenwick 2 3 aps on site HB ig tone PD ME nera un isa 2 aA om 3 3 Lbs Ferme f Timea Massage H Jimua sa zorazba
3. drop down menu New W ork in Progress Action Required if you require the engineer to do something specif ic Complete the large description box with as much information as possible Leave the remaining fields blank for the engineer to complete Click on button Send Engineer Update and it will send the message to the engineer you have assigned the job to Click on button Email Engineer to send a more detailed message
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