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HP ProLiant BL685c G6 Server Blade User Guide

1. cccccccccccsssececcsseccecceseeeeseeseeeeesceseeeesceseeeecseeeesesaseeeseseseeeecseeeeeeesnaaes 76 Symptom information c ccccccccsscecsesecceeceseceesceseseeeesssneeecesaeeesesseseesessseeeccesneeesessseesesseseeeecsesaeeeeeas 77 Prepare the server for diagnosis sc endoasnasnantsedanntaciennnmsessboneninahanniseaibourananbandsadebonensntniniselsnoinuuannsees 77 Service NONN EANON Sneen e a e N E ea ean A E E OME E ees 78 pse connection ennn E E E E a E E a 78 Troubleshooting Howeha s sses 5 s4scssysysen dices sosnuii n a E e EE EE EE E EEE E ee 78 Start diagnosis flowchart lt rssssteseucartanngesconmannes einen ipareres ae ae aoe 79 General diagnosis flowchart 1 45 cccucdicansesteseentccmnng miceyorreer an tanioeres tense naan en ee me 80 Server blade power on problems flowchart ccccccccsssscceeesseeecesssecescsseeeeceeseeeesessseeeessneeeesenseteees eas 82 POST problems flowchart ccccccccscsscecessnececesseecesceseeeesesseeeeecessseeescsseeeesesseeeeecessaeesecsseeeeseneeeesensaaes 84 OS boot problems flowchart ccccccecssccccsssececeeseceeeecsseeescesseeecessseeeesssseeeeeesseeeseeseseesesseeeesensaeeees 86 Server fault indications flowchart cncssssceyeencentonsaiseseescesenaiireaeanens ue netonasa ee om 88 POST error messages and beep codes cc sicieks heer eee eee 90 Banery ile cag cae sees E cs 91 Faas Na compliance eg I athena cedars ences notch rcencehcecncolstn dance chara ianadmaeanabeabomaneeA 92
2. 2 IMPORTANT When the server blade are in standby mode auxiliary power is still being provided To remove all power from the server blade remove the server blade from the enclosure After initiating a virtual power down command be sure that the server blade go into standby mode by observing that the system power LED is amber Remove the server blade Z CAUTION Do not use the server blade release lever to lift or carry the server blade Always support the weight of the server blade by handling the chassis directly Improper use can damage the release lever and the server blade 1 Identify the proper server blade Front panel LEDs on page 7 2 Power down the server blade on page 15 3 Remove the server blade 4 Place the server blade on a flat level work surface Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Operations 16 Remove the access panel To remove the component Power down the server blade on page 15 Remove the server blade on page 16 1 2 3 Press the access panel release button and then slide the access panel to the rear 4 Remove the access panel Z WARNING To reduce the risk of personal injury from hot surf
3. 1 Power down the server blade on page 15 Remove the server blade on page 16 Remove the access panel on page 7 2 3 4 Remove the SSD drives if installed Remove the solid state drive on page 17 5 Remove the DIMM baffle Install the DIMM baffle Z CAUTION To avoid damage to the server blade and the enclosure install all DIMM baffles in the proper location after adding or replacing DIMMs DIMM baffles that are missing or installed incorrectly can compromise server blade and enclosure cooling Operations 19 1 Install the DIMM baffles Install the SSD drives if removed Solid state drive option on page 39 Install the access panel on page 17 Install the server blade Installing a server blade on page 29 Remove the server blade on page 16 Operations 20 Setup Overview Installation of a server blade requires the following steps Install and configure an HP BladeSystem c Class enclosure Install any server blade options Install interconnect modules in the enclosure Connect the interconnect modules to the network Install a server blade Se ee oe oS Complete the server blade configuration Installing an HP BladeSystem c Class enclosure Before performing any server blade specific procedures install an HP BladeSystem c Class enclosure The most current documentation for server blades and other HP BladeSystem components is available at the HP website http www hp
4. 2 o SSCS INC 3 Embedkee a a SSCS Nese 2 o SSCS Menino ised o e C T T T i SS CC CS E _ Sond T T SC e For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website htto www hp com go bladesystem documentation Connecting to the network To connect the HP BladeSystem to a network each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network Two types of interconnect modules are available for HP BladeSystem c Class enclosures Pass Thru modules and switch modules For more information about interconnect module options see the HP website http www hp com go bladesystem interconnects 2 IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed Setup 28 Installing server blade options Before installing and initializing the server blade install any server blade options such as an additional processor hard drive or mezzanine card Installing a server blade 1 Remove the connector covers 2 Setup 29 3 Install the server blade Completing the configuration To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure Setup 30 Hardware options installatio
5. virtual machine association e Easy identification of VMs or host servers reaching high CPU memory or disk utilization levels e Highly flexible move capabilities that enable live moves and moves to dissimilar host resources e Back up template and alternate host capabilities that enable restoration of VMs on any available host The Server Migration Pack automates the manual processes required for migrating servers between physical or virtual platforms P2V V2P and V2V enabling easy migration to appropriate physical or virtual platforms that meet performance and capacity requirements For more information about virtualization management software see the HP website http www hp com go vmmanage HP ProLiant Essentials Vulnerability and Patch Management Pack The HP ProLiant Essentials Vulnerability and Patch Management Pack software extends the functionality of HP Systems Insight Manager HP SIM to provide vulnerability and patch management for target systems The Vulnerability and Patch Management Pack is an all in one vulnerability assessment and patch management tool It enables you to gain the upper hand in the war against hackers worms and Trojan software that exploit software security vulnerabilities by e Enhancing system lifecycle management by incorporating vulnerability assessment and patching as integral parts of the system management process e Accelerating resolution of vulnerabilities by reducing the research tim
6. DIMM slots e Processor 4 DIMM slots For installation guidelines and population order see Memory option on page 37 Mezzanine connector definitions PCle x8 mezzanine connectors support x16 cards at up to x8 speeds PCle x8 Type mezzanine card only Mezzanine connector 2 PCle x8 Type or Il mezzanine card Mezzanine connector 3 PCle x8 Type or Il mezzanine card Component identification 12 System maintenance switch Position Function Default 3 Reserved Oft 4 Reserved Oft To access redundant ROM set S1 S5 and S6 to ON System maintenance switch procedures When you perform troubleshooting steps this guide may instruct you to perform the following procedures e Clear the system configuration Clearing the system configuration on page 13 e Access the redundant ROM Accessing the redundant ROM on page 14 To complete these procedures you must change physical settings on the system maintenance switch Clearing the system configuration RBSU can be used to restore the factory default configuration For more information see HP ROM Based Setup Utility on page 63 If the system is unable to boot into RBSU use the following steps to clear the system configuration Power down the server blade on page 15 Remove the serve
7. Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys e To access RBSU press the F9 key during power up when prompted e To navigate the menu system use the arrow keys e To make selections press the Enter key e To access Help for a highlighted configuration option press the F1 key 2 IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any Software and configuratio
8. LED Blue Identified Blue flashing Active remote management Off No active remote management Component identification 7 Description Sts o O Health LED Green Normal operation Amber flashing Degraded condition Red flashing Critical condition Flex 1 LED Green Network linked Green flashing Network activity Off No link or activity Flex 2 LED Green Network linked Green flashing Network activity Off No link or activity Flex 4 LED Green Network linked Green flashing Network activity Off No link or activity SSD activity LED Green flashing Hard drive activity Off No link or activity System power LED Green On Green flashing Server is requesting power Amber Standby auxiliary power available Off Off 5 Flex 3 LED Green Network linked Green flashing Network activity Off No link or activity If the Onboard Administrator denies power to the server blade the server blade returns to Standby mode SAS and SATA hard drive LEDs Component identification 8 rem pi O Fault UID LED amber blue Online LED green SAS and SATA hard drive LED combinations NOTE Predictive failure alerts can occur only when the hard drive is connected to a Smart Array controller Online activity Fault UID LED Interpretation LED green amber blue On off or flashing Alternating amber The drive has failed or a predictive fai
9. Regulatory compliance identification numbers icjnas lt cnasacesassabsganseoanriaaws Mes uandiweniaasiaonaddeanintinguadenieeeertataenstes 92 Federal Communications Commission MOnNCe sacasecnnassucsndasa second conrainna seein cabanas beam asia Naeibeaan caine 92 FCC rafting labelen E eens baa EU E E ERSE 92 Class A eg ipment iaieiiea EE A TENS A EANES 92 Class B egvipmenb iiaii neseser iesi enr a a E a ESA ETE EERE 92 Declaration of conformity for products marked with the FCC logo United States only cccccccsceesteeesreeeneees 93 Modifications sess E ne bamann aan EE ER een an Een aban emai abel 93 Cables Sreser senna E vadesia ede anne aa ceed E ona ee aera 93 Canadian notice Avis Canadien cccccccccscessssceeeceecceseseseeeeeccecensusseseeesecescesssseeeeeeescesessssseeeesceeecentntsaaaes 94 European Union regulatory notice 52 24 ne deco tis srecs gars canna rar acutinssensien oanserseesnsanirs ue Ham mieaoes anes enna 94 Disposal of waste equipment by users in private households in the European Union cccceceseeesteeeeeeenseees 94 Japan se Notice eriep se a awa rE eE E leeds bones es EEE R ETE EEE E EEEE ea ee a 95 BSMI MOMCE isi a E E E E E E E E 95 K redi notice satapa E E EE EE E EE EE ETE 95 Chinese NOCE sisarena E E E eee a EE 96 las r compliance seinien e S E a E a E ash E 96 Battery replacement notice cccccccssseccesesseeceeceseceeeceseeeeesesseeeesceseeeescsseseeeeceseesescsseeeesesseeeeeeeseseee
10. The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each server deployed making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit CD ROM deployment CD ROM deployment involves using a bootable CD that executes scripts to configure the hardware and install the OS After the OS is configured the server blade can access the network to locate the scripts and files necessary for deployment Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for CD ROM deployment e iLO virtual CD ROM on page 60 e USB CD ROM on page 61 iLO virtual CD ROM To deploy with a boot CD 1 Do one of the following o Insert the boot CD into the client PC tha
11. a hard drive fault LED on Is there sufficient information to identify failing component Yes Is the LED 7 solid or Replace or reseat component flashing identified as failed or about to fail Flashing A predictive Mark the corresponding IML 6 failure alert has entry as repaired if present You may need to replace the hard drive been received for this drive POST error messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website htto www hp com support A WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Troubleshooting 90 Battery replacement If the server blade no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do n
12. cache module 5 Connect the battery cable to the battery pack 6 Install the battery pack in the battery holder Hardware options installation 47 o Hotplug SAS controller option S U Ss A N YY Se SS N A 7 8 Install the server blade Installing a server blade on page 29 Remove the server blade on page 16 9 Power up the server blade on page 15 HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server blade This procedure includes three sections 1 Installing the Trusted Platform Module board on page 49 2 Retaining the recovery key password on page 50 3 Enabling the Trusted Platform Module on page 51 Hardware options installation 48 Enabling the TPM requires accessing the ROM Based Setup Utility RBSU HP ROM Based Setup Utility on page 63 For more information about RBSU see the HP website hitp www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com Z CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM O
13. codes 90 BIOS Serial Console 64 BIOS upgrade 66 BSMI notice 95 buttons 7 C cables 52 53 78 93 cabling 52 53 Canadian notice 94 Care Pack 74 Change Control 74 component identification 7 components 7 configuration of system 30 56 62 configuration tools 62 connecting to the network 28 connection problems 78 connectors 7 12 contacting HP 100 creating a disk image 61 D Declaration of Conformity 93 deployment methods 56 57 diagnosing problems 75 80 diagnostic tools 62 66 71 diagnostics utility 71 DIMM baffles 18 19 DIMM slots 11 37 DIMMs 37 drivers 56 73 electrostatic discharge 98 Erase Utility 66 error messages 90 European Union notice 94 F features 7 Federal Communications Commission FCC notice 92 93 flowcharts 78 79 80 82 84 86 88 front panel components 7 front panel LEDs 7 G general diagnosis flowchart 80 grounding methods 98 H hard drive LEDs 8 9 hard drives 9 17 39 hard drives determining status of 9 hardware options 31 hardware options installation 31 health driver 66 health LEDs 9 HP Insight Control Environment Suite 69 HP Insight Diagnostics 71 HP Insight Remote Support software 72 HP Insight Server Migration Pack software for ProLiant 68 HP ProLiant Essentials Foundation Pack 67 HP ProLiant Essentials Server Migration Pack 67 HP ProLiant Essentials Virtualization Management Software 67 Index 104 HP Systems Insight Manager ove
14. com go bladesystem documentation Documentation is also available in the following locations e Documentation CD that ships with the enclosure e HP Business Support Center website http www hp com support e HP Technical Documentation website http docs hp com Preparing the enclosure HP BladeSystem enclosures ship with device bay dividers to support half height devices To install a full height device remove the blanks and the corresponding device bay divider Z CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank 2 IMPORTANT For optimal cooling and system performance configure the c7000 enclosure with ten fans and configure the c3000 enclosure with six fans Setup 21 1 Remove the device bay blank 2 Remove the three adjacent blanks Removing a c7000 device bay divider 1 Slide the device bay shelf locking tab to the left to open it Setup 22 2 Push the device bay shelf back until it stops lift the right side slightly to disengage the two tabs from the divider wall and then rotate the right edge downward clockwise 3 Setup 23 Removing a c3000 device bay mini divider or device bay divider 1 Slide the locking tab down Remove the mini divider or divider o 3000 mini divider Push the divider toward the back of the enc
15. enables a user to configure a server blade and install an OS over a network Deployment overview When a PXE enabled target server blade boots it obtains an IP address from a DHCP server The target server blade obtains the name of the NBP from the appropriate boot server Then the target server blade uses TFTP to download the NBP from the boot server and executes the image IMPORTANT To connect fo a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed For each server blade being deployed the PXE server must be connected to the NIC designated for PXE The server blade defaults PXE functions to NIC 1 but any of the NC series NICs in the server blade can Software and configuration utilities 57 be designated for PXE in RBSU For NIC connector locations refer to the documentation included with the server blade NOTE Actual NIC numeration depends on several factors including the OS installed on the server blade To deploy an OS to multiple server blades install a PXE deployment server on a network Deployment infrastructure iy IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed To establish a network based PXE deployment infrastructure provide the following software and minimum hardware e Client PC administrative workstation o AMD Athlon XP proce
16. for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Regulatory compliance notices 93 Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interfer
17. hp com go bladesystem documentation From the Onboard Administrator CLI See the HP BladeSystem Onboard Administrator Command Line Interface User Guide for information on accessing the CLI For more information see the Management CD in the HP ProLiant Essentials Foundation Pack Array Diagnostic Utility The HP Array Diagnostics Utility is a web based application that creates a report of all HP storage controllers and disk drives This report provides vital information to assist in identifying faults or conditions that may require attention ADU can be accessed from the SmartStart CD SmartStart software on page 62 or downloaded from the HP website hitp www hp com Remote support and analysis tools HP Insight Remote Support software HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage 24 X 7 so you can spend less time solving problems and more time focused on your business You can have your systems remotely monitored for hardware failure using secure technology that has been proven at thousands of companies around the world In many cases you can avoid problems before they occur There are two HP Insight Remote Support solutions For small and midsize environments HP Insight Remote Support Standard provides basic remote monitoring notification advisories and service dispatch It is optimized for environments with 1 to Software and configuration utilities 72 50 servers and can
18. information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 100 Troubleshooting 81 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added At the a for Download the latest oni configuration changed Service software and still exist recently Notifications firmware from the y HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configuration exist 7 Does Break server Does Troubleshoot or replace condition down to minimal condition basic server spare parts still exist configuration still exist 6 Add one part at a time back to Does configuration to isolate faulty condition still poet component exist condition still 1 exist R
19. A At ge Aug Chinese notice Class A equipment ei eA A BaP th TETRA PRGA ARR ATCA TA RAF T Rem A FART PARA 17 OSB HE Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 A WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the module enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in t
20. HP ProLiant BL685c G Server Blade User Guide a Part Number 508505 001 April 2009 First Edition Copyright 2009 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation AMD Athlon is a trademark of Advanced Micro Devices Inc Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents Component Tei cao eaie tsa ade ag cud ease ead eens Gee aa a antennae aie 7 Front panel comp nedis sessie t e a a E EE E a T OaE A EH EEA DOETE NEIS EEREN A REE 7 Front panel LEDS creniero een eth oid N a a T a E a 7 SAS and SATA h rd driv LEDS isre ese e e AE e E EEEE E E E oes 8 SAS and SATA hard drive LED combinotions civssasrsesarsrcideneantnsgnendonraersietarte correawibiriaass erento ein seas 9 System board COMPONENTS ccesecceecessceeeceseseeeeceseeeeeeeseeeeeeesssee
21. HP offers the following additional software components for server blades e Health and Wellness driver and IML viewer e iLO 2 Management interface driver e Rack infrastructure interface service For Microsoft Windows OS users these items are included in the HP ProLiant iLO 2 Standard Blade Edition available from the HP website http www hp com servers lights out Linux OS users can download these components from the HP website http www hp com products servers linux For information on how to use these components with a Linux OS see the HP website http h18000 www1 hp com products servers linux documentation html Software and configuration utilities 56 HP BladeSystem c Class Advanced management iLO 2 is a standard component of ProLiant c Class server blades that provides server health and remote server blade manageability Its features are accessed from a network client device using a supported web browser In addition to other features iLO 2 provides keyboard mouse and video text and graphics capability for a server blade regardless of the state of the host OS or host server blade iLO 2 includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server blade and its OS iLO 2 provides remote access to any authorized network client sends alerts and provides other server blade management functions Using a supported web browser you c
22. O 2 Integrated Lights Out 2 IML Integrated Management Log IP Internet Protocol Acronyms and abbreviations 101 KVM keyboard video and mouse NBP Network Bootstrap Program NIC network interface controller ORCA Option ROM Configuration for Arrays POST Power On Self Test PSP ProLiant Support Pack PXE Preboot Execution Environment RAID redundant array of inexpensive or independent disks RBSU ROM Based Setup Utility RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SFP small form factor pluggable Acronyms and abbreviations 102 SIM Systems Insight Manager SMP Server Migration Pack SNMP Simple Network Management Protocol SSD solid state drive TCP IP Transmission Control Protocol Internet Protocol TRIP Trivial File Transfer Protocol TPM trusted platform module UID unit identification USB universal serial bus VCA Version Control Agent WIM Wired for Management Acronyms and abbreviations 103 Index A access panel 17 ACU Array Configuration Utility 64 ADU Array Diagnostic Utility 72 Advanced ECC memory 37 ASR Automatic Server Recovery 66 auto configuration process 63 Autorun menu 62 batteries replacing 91 96 battery 91 96 battery replacement notice 91 96 battery backed write cache battery pack 46 battery backed write cache cabling 52 beep
23. REA inir SEREEN EE maa SENGES 17 Remove the solid state ATIVE oa dic ap rycen mean bee van ited ong beesat iv tacas asa pigeuie a taasanaquseauanescaelantieces lan acasseeieutideshases 17 Remove the DIMM Rieti ea 2cs con vagesiaeasosansmaregenedevacasereniapemiavecauntcdydonaeisickanetaaggnanisededantadaetnanlsaadaiareteviatees 18 Installthe DIMM Tmt le ic oa cusps cosaetasecosund aewsdeealesakanstyaewsavealeeatunsageliausemeadonseanatanshenssauvaase A AEE i E EE 19 PREM E L IAE I L A II E IE ATE I IIA E OIA EE IA A EOE ET 2 OVEIVIEW iasnds eriei e san davigatt E A seehegisiscenends oven tanedueeginda oe E EN a NEE Eea ENNEA 21 Installing an HP BladeSystem c Class enclosure ccsccceseceeceseeceseeeeeeseeceseeeeneeeceeaeeceaeeeeseeeeneaeeceaeeeenteeeeeaaees 21 Preparing the Sie OSS acini raudeuviadetrobrar e ea TEE a T eE E EA OE E RSE 21 Installing interconnect modules 1c siossaseeeseraesnionaeeroinueree nies warner eneag aed boa eRe 27 Connecting to Ihe network sss seereis a name EEE en aorta a ed oes 28 Installing server blade options a swiuirnsentenctyweisantune inert yaanduwaneumeertiae eda ine ueGhant ania eae 29 Installing a server Tal ch sucesso seein n E E E E wae need E N ne 29 Completing the configuration ccssessesideatdacemsatansdeacceeeinaedoGaieamseeensoeweienanesnaeweseteenetcceeouaionemabuensenes 30 Hardware oplions instali ONssriiisai a E E E cers mexeere tery arctwn rrr 3l lahira iei o E E ETEA A E ETT 31 Processor OPTION n
24. The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Symptom information on page 77 Loose connections on page 78 The most recent version of a particular server blade or option firmware is available on the HP Support website http www hp com support Service notifications on page 78 Troubleshooting 80 General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website hitp www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Server
25. a safety hazard A WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling feet are extended to the floor e The full weight of the rack rests on the leveling feet e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Prepare LF Run HP Insight Diagnostics on page 71 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses the server for diagnosis Be sure the server is in the proper operating environment with adequate power air conditioning
26. aageteansaentecegeeaiaces 71 Integrated Management log esiis darssrsen ane ee RA EEE RS E A E NE en ro E 72 Array Diagnostic Utility sesso nnciieaeguininad epee a naianneianeinisiiuaiaiehnneein damanaqeeneniniaamannieeuaL 72 Remote support and analysis tools 0 ccccsssccceessseeceesseecesssseececseeeeecsseeececseseeeecseseeeeesceeececseseesesenegeee eas 72 HP Insight Remote Support software spasncrninisass ncwrcinnauasiiensii peor eianeinns tadeninxeinnginnn taannoeyeaseunaae tipprenyennanall 72 Keeping the sSte tn Cum hit sssrin eser aee E TE es EEEE EAEE SEREI ea E rata AKEE ANE 73 Drivers merean aen n toute ian vant nnoraeasseduenghioseguetuneatennbun seduuda neadeapuea ee Paanantanaesegses 73 Proliant Support Packs eesmise erann eves svlaviveciadu senders a EEANN Ea aE RE aae E ee eae 73 Operating syst m version SUPPOR ceesre ieee E EE EEEE sponses EE SSE EEE iaaa 73 System Online ROM flash component utility cccccesscceesesseceescsseeeecseseeeecseseeeeesesseeeesceeeeeeseeeese eas 74 Contents 4 Change control and proactive notification cctyiteseissccesscoivdveselaacensaceiyleeias wnesangeden wa acemsnte pan teteeneeasas 74 RSENS POE IC meos e aa eR OES mies EEEE S nw erannninieedonncn nace RSE T EEES ES 74 EE EE E eee een EE A O ee A E E N A E E E E ee A E 75 Troubleshooting TesOWlCSS ensisi re E oE E OE EEE EEES Ea TRE 75 Predidgnostic steps esere nina E EEE ESE EE E KE EEE E TEE lean E EEEE 75 Important safety information
27. aces allow the drives and the internal system components to cool before touching them Z CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Install the access panel 1 Place the access panel on top of the server blade Allow the panel to extend past the rear of the server blade approximately 1 cm 0 25 in 2 Slide the access panel to the closed position Remove the SAS hard drive Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Remove the component as indicated Remove the solid state drive Operations 17 Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To remove the component 1 Power down the server blade on page 15 2 Remove the server blade on page 16 3 Remove the access panel on page 7 4 Disconnect the SSD cables from the system board Remove the SSD Operations 18 Z CAUTION To avoid damage to the server blade and the enclosure install all DIMM baffles in the proper location after adding or replacing DIMMs DIMM baffles that are missing or installed incorrectly can compromise server blade and enclosure cooling To remove the component
28. ade the firmware insert a ROMPag diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system The ROMPag utility checks the system and provides a choice if more than one exists of available firmware revisions For more information about the ROMPag utility see the HP website http www hp com go support iLO 2 Standard Blade Edition technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can e Remotely power up power down or reboot the host server e Send alerts from iLO 2 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 2 interface e Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting For more information about iLO 2 features refer to the iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out Erase Utility Software and configuration utilities 66 Z CAUTION Perform a backup before running the System Erase Utility The utility sets the
29. an e Remotely access the console of the host server blade including all text mode and graphics mode screens with full keyboard and mouse controls e Remotely power up power down or reboot the host server blade e Remotely boot a host server blade to a virtual media image to perform a ROM upgrade or install an OS e Send alerts from iLO 2 regardless of the state of the host server blade e Access advanced troubleshooting features provided by iLO 2 e Launch a web browser use SNMP alerting and diagnose the server blade with HP SIM e Configure static IP bay settings for the dedicated iLO 2 management NICs on each server blade in an enclosure for faster deployment To connect to the server blade using iLO 2 install the server blade in an enclosure Onboard Administrator assigns an IP address to enable iLO 2 connectivity to the server blade The c Class tab enables you to control specific settings for the HP BladeSystem iLO 2 also provides web based status for the HP BladeSystem configuration For detailed information about iLO 2 refer to the HP Integrated Lights Out User Guide on the HP website http www hp com servers lights out Network based PXE deployment PXE is a component of the Intel WFM specification The PXE model enables server blades to load and execute an NBP from a PXE server and to execute a pre configured image The image can be an OS image created by software utilities or a boot diskette image This feature
30. and diagnostic procedures by connecting video and USB devices directly to the server blade For SUV cable connectors see HP c Class Blade SUV Cable on page 1 4 Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices USB hub USB keyboard USB mouse USB CD DVD ROM drive USB diskette drive Numerous configurations are possible This section offers two possible configurations For more information see USB support and functionality on page 70 Accessing a server blade with local KVM Z CAUTION Before disconnecting the SUV cable from the connector always squeeze the release buttons on the sides of the connector Failure to do so can result in damage to the equipment NOTE For this configuration a USB hub is not necessary To connect additional devices use a USB hub Connect the SUV cable to the server blade Connect the video connector to a monitor Connect a USB mouse to one USB connector Cabling 53 4 Connect a USB keyboard to the second USB connector HP c Class Blade SUV Cable Accessing local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD DVD ROM or a USB diskette 1 Connect the SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB hub to one USB connector 4 Connect the follo
31. and humidity control For required environmental conditions see the server documentation Record any error messages displayed by the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exit the operating system c Power down the server Power down the server blade on page 15 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Troubleshooting 77 6 Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart fr
32. ased user interface simplifies the migration process and requires little experience or training For more information about the SMP see the HP website http www hp com go migrate Software and configuration utilities 68 HP ProLiant Essentials Performance Management Pack HP ProLiant Essentials Performance Management Pack PMP is an integrated performance management solution that detects and analyzes hardware bottlenecks on HP ProLiant servers select HP Integrity servers and MSA500 MSA1000 MSA1500 shared storage devices PMP provides the tools you need to receive proactive notification of building bottlenecks and debug existing performance issues PMP is automatically installed with HP Systems Insight Manager HP SIM and is integrated with HP SIM No software installation on the monitored servers is required other than the Insight Management Agents PMP analyzes performance information to determine if there is a building or existing restriction You can display this information interactively log the information to a database for later analysis or reporting and set up proactive notification using the HP Systems Insight Manager notification mechanism For more information on HP ProLiant Essentials Performance Management Pack see the documentation available on the HP website http www hp com products pmp HP Insight Control Environment Suites HP Insight Control Environment and Insight Control Environment for BladeSystem are in
33. ations 76 safety information 70 SAS drives 9 SAS hard drive LEDs 8 9 SATA hard drive 9 SATA hard drive LEDs 8 9 scripted installation 60 serial connector 14 serial number 65 series number 92 server fault indications flowchart 88 server features and options 31 service notifications 78 SmartStart autorun menu 62 SmartStart Scripting Toolkit 60 SmartStart overview 62 specifications 99 start diagnosis flowchart 79 static electricity 98 support 72 100 support packs 62 Index 105 supported operating systems 73 switches interconnect 27 symbols on equipment 76 system board battery 96 system board components 10 System Erase Utility 66 system maintenance switch 13 Systems Insight Manager 67 T Taiwan battery recycling notice 97 technical support 100 telephone numbers 100 TPM Trusted Platform Module 48 TPM connector 10 troubleshooting 9 75 78 troubleshooting flowcharts 78 troubleshooting resources 75 Trusted Platform Module TPM 48 49 U updating drivers 56 updating the system ROM 70 USB connectors 14 USB devices 53 USB support 70 utilities 56 utilities deployment 60 63 V video connector cabling 14 W warnings 76 Index 106
34. be installed on a shared HP ProLiant Windows application server The software supports HP EVA storage devices HP ProLiant BladeSystems HP Integrity and HP 9000 servers running Microsoft Windows Red Hat Enterprise Linux Novell SUSE and Novell Netware Download from the HP website http h20392 www2 hp com portal swdepot displayProductInto do productNumber RSSWMBA SE e For midsize and large environments HP Insight Remote Support Pack formerly Service Essentials Remote Support Pack is targeted for larger environments and is integrated with HP Systems Insight Manager SIM It provides comprehensive remote monitoring notification advisories dispatch and proactive service support for nearly all HP servers storage network and SAN environments plus selected Dell and IBM Windows servers that have a support obligation with HP It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements Download from the HP website http h20392 www2 hp com portal swdepot displayProductInfo do productNumber ISDVD Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid warranty on HP technology an HP Care Pack Service or HP contractual support agreement For more information visit the HP website http www hp com go insightremotesupport Keeping the system current Drivers 2 IMPORTANT Always perform a backup before installing or updat
35. bout Insight Control Environment suites see the HP website http www hp com go ice Software and configuration utilities 69 HP Insight Control Linux Edition HP Insight Control Linux Edition is an all in one software package that provides Linux based management and deployment capabilities for the HP BladeSystem and its c Class and p Class ProLiant server blades Built on Linux the software includes an easy to use interface customized for blades and optimized for Linux users HP Insight Control Linux Edition enables operating system deployment with both standard installation and image based technologies For more information about HP Insight Control Linux Edition see the HP website http www hp com go icle Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 4 MB ROM that acts as two separate 2 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPagq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power fai
36. d Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if
37. deployment e HP ProLiant Essentials RDP HP ProLiant Essentials Rapid Deployment Pack on page 60 e SmartStart Scripting Toolkit on page 60 Software and configuration utilities 59 A number of third party PXE deployment tools are available for Windows and Linux For additional information refer to the HP website tp ftp compag com pub products servers management pxe_wp pdf HP ProLiant Essentials Rapid Deployment Pack NOTE To deploy server blades in an existing server blade enclosure always use the most recent version of RDP available at the HP website hitp www hp com servers rdp The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about the RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments
38. e loaded on e Use the SmartStart CD 7 60 or later e Use the Rapid Deployment Pack For instructions see the HP website hitp 7h18013 www1 hp com products servers management rdp html jumpid regq_R1002 USE N Diskette image deployment To deploy with a diskette image the user creates a DOS based network enabled boot diskette that executes a script that configures the hardware and installs the OS The diskette enables the server blade to access the required deployment scripts and files on the network This method implies a deployment infrastructure that may include an administrator workstation PXE server Microsoft Windows file share or a Linux file share For more information refer to Deployment infrastructure on page 58 Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for diskette image deployment Software and configuration utilities 61 e iLO virtual floppy on page 62 e PXE PXE deployment on page 59 iLO virtual floppy To deploy with a boot diskette 1 Do one of the following o Insert the boot diskette into the client PC that is using the iLO 2 Remote Console o Use iLO 2 to create an image file of the boot diskette o Copy the image of the boot diskette to a location on the network or the client PC hard drive 2 Remotel
39. e processor from seating during installation leading to hardware damage Hardware options installation 33 9 Open the processor retaining latch and the processor socket retaining bracket i IMPORTANT Be sure the processor remains inside the processor installation tool 10 If the processor has separated from the installation tool carefully re insert the processor in the tool 11 Align the processor installation tool with the socket and install the processor Z CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket Hardware options installation 34 12 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool Hardware options installation 35 13 Close the processor retaining bracket and the processor retaining latch Z CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs in an X pattern iy IMPORTANT When installing the heatsink align the guide pins on the processor retention bracket with the alignment holes in the heatsink Hardware options installation 36 15 Install the heatsink 16 Repeat these steps for the second processor and heatsink 17 Extend the serial label pull tab 18 Install the front bezel 19 Install the SAS controller if removed 20 Insta
40. e server blade malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTION The server blade supports only two or four processor configurations Always populate processor sockets 1 and 2 with processors and heatsinks To prevent overheating always populate processor sockets 3 and 4 with processors and heatsinks or processor socket covers and heatsink blanks CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed Hardware options installation 31 2 IMPORTANT Processor sockets 1 and 2 must always be populated If either processor socket is empty the server blade does not power up To install a processor 1 Power down the server blade on page 15 Remove the server blade on page 16 Remove the access panel on page 7 Remove the SAS hard drives Remove the SAS hard drive on page 17 if installed Remove the SAS controller if installed oe ae ae Hardware options installation 32 7 Remove the heatsink blank Retain the heatsink blank for future use QJ Z CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board 8 Remove the processor socket protective cover Retain the cover for future use Z CAUTION Failure to completely open the processor retaining latch prevents th
41. e to understand the criticality of the vulnerability and the expected behavior for patches and fixes e Reducing the risk of security threats by automating the acquisition scheduling the deployment and ensuring that the patches remain in place continuously enforcing the persistence desired state of patches The Vulnerability and Patch Management Pack and HP SIM can be installed on a single server referred to as a shared configuration or on a separate server referred to as a distributed configuration The Vulnerability and Patch Management Pack is included on the Insight Control Data Center Edition DVD For more information see the HP Proliant Essentials Vulnerability and Patch Management Pack User Guide or the HP website http www hp com HP Insight Server Migration software for ProLiant The HP Insight Server Migration software for ProLiant SMP enables administrators to upgrade or replace an existing server blade through server migration SMP provides an automated accurate and affordable method of migrating existing server blades and their content to the latest server technologies SMP automates the migration of the operating system applications and data from one server blade to another without errors eliminating the need for manual redeployment of these elements on the new server blade During the migration process the software automatically loads new drivers required for boot on the destination server blade The wizard b
42. ecord action taken 8 Record symptom amp Ensure the following information is 9 error information on available Call HP Service repair tag if sending e Survey configuration snapshots Provider back a failed part e OS event log file e Full crash dump Server blade power on problems flowchart Symptoms e The server does not power on e The system power LED is off or amber Troubleshooting 82 e The health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation Integrated Lights Out User Guide located on the HP website http www hp com servers lights out Troubleshooting 83 Yes server blade automatically color is the server blade power LED Is the Automatically PowerOn sever choice selected in iLO 1 Is the server blade health LED on Wait 45 seconds Does dition still i 3 a ee Change the setting in iLO Check the Insight Display Onboard Does Administrator error condition still messa
43. eeceeeesnreeneesseeeetesneeeeaes 57 Network based PXE deployment c cccccsssceccsseccescsseceesesseseeeecsssecesceeeeesesseeeesecssseesecsseeeeseseeeesesseaes 57 Deployment it Sx sssi ieena ienie aa ean aea ERR RR ERA T e AAR A T ERRERA RSS 59 CSCI TOT tools eeter a a AE E a NOE E aae S ERA TaS 62 SMMC SACI SOWAT E acre noes ence geienen e eree a a EEE E ri a aE a E EEE 62 HP ROM Based Setup Utility cccccccccsscccescsseecesssseeceeseseeeeeeceseeeecseseeeeeseseeeeesssseeeesesseeeesseeeeesenaaes 63 Array Conliguranticn Wilt csiscsocmeredeausstucnsoceneteauaa tusaanse ype vaudiouseeasouyeyitadionteaageqnineadsiaD eSEE EE eases 64 Option ROM Configuration for Arrays scssxssssasossasxcarsadenyarvtsasVeansaqoeyenuienes shaun ondddedbaae sansstnaddnduaasiasans 65 Re entering the server serial number and product ID cceesceceseeesereeceeeeeneeeeneeeecnseeeeaeeecneeeeneeensaes 65 Management 1OCIS so kucssncccsasgieceanaateds sanedigee aae tune Te AE e E A a A a aE EONA aa EERS n T naas 66 Automatic Server RECOVERY 022 cusdaseedcasececaqudawaens ttet ttt ttrt tt Er rE cane dgadeoed teeescacnanwesned deceedacuanueedacnctes 66 ROMPGG Utlys ae a e e a aa E E E EE 66 iLO 2 Standard Blade Edition technology sx csceseesiossaadavecanencerautsdesdnssanicniwes tend ccanegegalacavanticundedielaedeamath 66 Eraser Meses A a E EER 66 Storage Works library and tape THG18 sce seorcecesvneeavendsencnnesenseianiyienseowepenensanaienasdeegqnead inaeea
44. eeenereeenaeeensaes 50 Enabling the Trusted Platform Module 5 ccsesauvatareeavasatrannscddiwanvaboesansacdees sei bnessnnaceitavsocsaeeitieueneie 51 ENE EEA A IREE NANTI EI I AE IEI AIE N I TE IN IE TAE ETE AE 52 SSD table rOUtiNg sirsenis o A E E a a N aE eE T E E E EEEE 52 Cache module battery cabling ro ezaizane gone accanantenn Toareeysenneng trai nanscuise pad ratnogsiass anadndgnongniaggaaedaainbeiarnaniaats 52 Using the HP c Class Blade SUV Cable 2 2ccesitvvssteesevesapueuyisnted easisaney se canesteaionuev ee mdedersiseuaywaeie avenreens 53 Connecting locally to a server blade with video and USB devices ccecceeseceseceneeentecereseieesneesneeeeeernteeneeey 53 Accessing a server blade with local KVM xj 0 deccsssnssseaenea cece fvoneeeenced asonebrendeetonivoieeecernonouseees 53 Accessing local media devices i22 2 c apssssetamawuinlinieece mined eee one awe HE eee 54 Dis ais dnd Gorn ernie vili eS oxccsienmseorencnneenecenrosanenie naomaeniaci ear EA 56 Server blade deployment fools cccccccccecsseccescsseeeeceeseceeeeceeeeesceeeeeseeseseeeeeseeeesesseeeeseesseeeeeseseeeseneeeeees 56 RBSU requirement for Linux deployment cceccceeeseeceneeeeeeeceneeeeneeeeneaeeceeeeccueeecnseessuteseneeeeenseeeenaes 56 Software drivers and additional components c ccccccesssseceeseseeceesssececessneeeceeseseeeeeseseeecssseeesesseaeeeeeas 56 HP BladeSystem c Class Advanced management cccecececeseeeeeecnreceseceeecneesn
45. eeesseeeesessaeeeeeessseeesessaeeesenseseeeesseseeeseneaeeeees 10 DIMM Slots arinina E E Regen 11 Mezzanine connector definitions 5icqcypsactaseendes acd pnaieyseiemcinsaana cuore nnasnaeny ne EENE Estr ESti nee oe eee 12 System maintenance SWitch cccccccccsscceesesseeccsseeecesseseeceeseneeeeessaseecessseeeecseseeeeeseseesesseseeeeseeseeeeeeeas 13 System maintenance switch Procedures cccccccssscceceessseeesseeeeesceeceeeceeeeeesseseeeeseneeeeesenseeeessnseeeenses 13 HP cClass Blade SUV Cable ouarinieneSiGucrcn esse ees ea ee 14 Seo e i r A Re neo ro sr S PO een SSDP PS Par E Perrone eel Pen orace ner ere eee cree 13 Power up the server blade cccccccccesssccesssnececesseeeecesseeecesseseeeccesseeesesseeecesseseeeeceseeecesaeeeeessnseeeesesegeeen en 15 Power down the server Ole 6 yas ia loase sonnet bacsiceahesaandidibanieoaded iancdibaanianiadaansaibaarianaaaiasebibaadunanraleaasteaerta 15 Remove the server blade osiasshcedspiatncesaoneriedhpuitacetelonongbweas vatede onan toqway vaeseieedadgals aviataniantgabeanuusesaseatlawnadestasae 16 Remove the access panel ccccssccccsssseecessneceeceseesesceseaeeeceeneeesseeesescesaaeeeceeeseeeseesseseceseaeescesaaeaeessesaaeeeeas 17 Install the access Panel ccesecccesesesseesescdsesssensnsesegacdedsdecaccteuedenteecenssesneqgansleesenaneceueecestdeseaaeeedededececenens 17 REMOVE ING SAS hard drive trie ceesersveserwreoteriaaascnnacugadbeansa iuananandeaqesatatucnuase gece tant E
46. ence Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice This product complies with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product CE This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth CE xXxxx This marking is valid for EU non harmonized Telecom products Notified body number used only if applicable refer to the product label Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany Disposal of waste equipment by users in private households in the European Union Regulatory compliance notices 94 of with your other household waste Instead it is your responsibility to dispose of your waste asd This symbol
47. esenegesen eas 96 Taiwan battery recycling notice sa so sievzs ses d scene sinustvleaascaniaas doses emiccsmidesnap shouted aaasnaboneeda tinea tases 97 Acoustics statement for Germany Gerduschemission ccccccccessceeecesseceeecsseeeescsseeeeseseeesessneeeesseseeeeeneesaes 97 Me ag arcsec ss cs 98 Preventing electrostatic discharge ss 1a chusssoniddneiovatednsnonyieouaer eansacon ucouaedveendaodsagst ds shnsaiaesqaaaansusienameenwisetennesee 98 Grounding methods to prevent electrostatic discharge sccccsesecceseeeeeeseeeesseeeeaeeceneeeesereecsaeeceeeeenereecneeeseats 98 Peene Wh itched Oiri Aa 99 Environmental specifications sssri eeen eaa E SNES A ENN HRT EEE RES ES EnS ARR 99 Server blade specifications seni eeke si e a e tr a i a a S Eaa 99 Te pE airiai ics EEA NE N ee eins R AN AAN ARRESE 100 Before you Contact HP nesssnsneseesseseesssrererssresrsseressssttesseotessstttrssttesssotttsstottresrettsostes tretten ssretessreerensene 100 FIP contact inition ior essen a n E enter E E E EEE 100 Fe ond ee 101 Contents 5 Contents 6 Component identification Front panel components ten osain CS W Cl lode SUV Cable comeco O a fover Or Sand buton nd LED Ce O OOO The SUV connector and the HP c Class Blade SUV Cable are for some server blade configuration and diagnostic procedures Front panel LEDs pad DOQ0000 nonno ODOONODOODOON oaol 00 sean ODOL uy UU0 JOU 000000000 Bi ag UID
48. ge and perform exist the suggested ation 2 Replace or troubleshoot the server blade internal components Does condition still exist Does condition still exist Call HP Service Provider POST problems flowchart Symptoms Reseat the server blade e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device Troubleshooting 84 1 2 Server blade power on problems flowchart on page 82 POST error messages and beep codes on page 90 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com suppor Symptom information on page 77 General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support e Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website hitp www hp com go bladesystem documentation Server information you need in the HP ProLiant Servers Troubleshooting Guide located
49. gh iLO 2 This method initiates a controlled remote shutdown of applications and the OS before the server blade enter standby mode e Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enter standby mode e Press and hold the Power On Standby button for more than 4 seconds to force the server blade to enter standby mode This method forces the server blade to enter standby mode without properly exiting applications and the OS It provides an emergency shutdown method in the event of a hung application e Execute one of the following commands using the Onboard Administrator CLI poweroff server all or poweroff server all force The first command initiates a controlled shutdown of applications and the OS before the server blade enter standby mode The second form of the command forces the server blade to enter standby mode without exiting applications and the OS This is an emergency method to force a shutdown in the event of a hung application Operations 15 e Use the Onboard Administrator GUI to initiate a shutdown a Select the Enclosure Information tab then select the Overall checkbox in the Device Bays item b Initiate a shutdown from the Virtual Power menu Select Momentary Press to initiate a controlled shutdown of applications and the OS Select Press and Hold to initiate an emergency shutdown of applications and the OS
50. he United States Battery replacement notice A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water Regulatory compliance notices 96 gt Batteries battery packs and accumulators should not be disposed of together with the general NY household waste To forward them to recycling or proper disposal use the public collection system 4 or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal EATE Enn EI Acoustics statement for Germany Ger uschemission Schalldruckpegel La lt 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typpr
51. ifung Regulatory compliance notices 97 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin e Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissi
52. ine Replace the drive as soon as possible Off Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible The drive is offline a spare or not contigured as part of an array Component identification 9 System board components Description Processor 4 DIMM slots Processor socket 4 Processor socket 2 populated 4 System maintenance switch 5 Processor 2 DIMM slots Mezzanine commer Type mezane oo E a Sytomtcord tunbscewe C comedies Component identification 10 The symbols correspond to the symbols located on the interconnect bays For more information see the HP Proliant BL685c G6 Server Blade Installation Instructions that ship with the server blade DIMM slots DIMM slots are identified by the numbers 1 through 32 and paired banks are identified by the letters A through P Each processor has eight DIMM slots associated with it e Processor 1 DIMM slots e Processor 2 DIMM slots Component identification 11 e Processor 3
53. ing device drivers The server includes new hardware that may not have driver support on all OS installation media If you are installing a SmartStart supported OS use the SmartStart software on page 62 and its Assisted Path feature to install the OS and latest driver support If you are installing drivers from the SmartStart CD be sure that you are using the latest SmartStart version that your server blade supports To verify that your server blade is using the latest supported version see the HP website hitp www hp com support For more information see the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website hitp www hp com support ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Operating system version support Refer to the operating system support matrix hitp www hp com go supportos Software and configuration utilities 73 System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers a
54. ld NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID Enter the product ID and press the Enter key OPN OD Press the Esc key to close the menu Software and configuration utilities 65 9 Press the Esc key to exit RBSU 10 Press the F10 key to confirm exiting RBSU The server will automatically reboot Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPag utility The ROMPag utility enables you to upgrade the system firmware BIOS or Lights Out 100 firmware To upgr
55. ll the SAS hard drives if removed 21 Install the access panel on page 17 22 Install the server blade Installing a server blade on page 29 Remove the server blade on page 16 Memory option You can expand server memory by installing PC2 6400 Registered DDR2 SDRAM DIMMs or 8 GB PC2 5300 SDRAM DIMMs The server supports up to 256 GB of memory using 32 8 GB DIMMs eight DIMMs per processor NOTE The Advanced Memory Protection option in RBSU provides additional memory protection beyond Advanced ECC By default the server is set to Advanced ECC Support For more information refer to HP ROM Based Setup Utility on page 63 For DIMM slot locations and bank assignments see DIMM slots on page 1 Advanced ECC memory configuration Advanced ECC memory is the default memory protection mode for this server blade Standard ECC can correct single bit memory errors and detect multi bit memory errors When multi bit errors are detected using Standard ECC the error is signaled to the server blade and causes the server blade to halt Advanced ECC protects the server blade against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Hardware options installation 37 Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrec
56. losure until the divider drops out of the chassis ity o 3000 divider a Push the divider toward the back of the enclosure until it stops b Slide the divider to the left to disengage the tabs from the wall c Rotate the divider clockwise Setup 24 d Remove the divider from the enclosure 0 ti 0 0 0 ti 0 ti 0 ti Oe 0 ti 0 D on 0 0 i et c Q Removing a c3000 device bay divider 1 Remove the device bay blank 2 Remove the three adjacent device bay blanks Setup 25 3 Slide the locking tab down 4 Disengage the divider a Push the divider toward the back of the enclosure until it stops b Slide the divider to the left to disengage the tabs from the wall c Rotate the divider clockwise Setup 26 5 Remove the divider from the enclosure Installing interconnect modules For specific steps to install interconnect modules see the documentation that ships with the interconnect module Interconnect bay numbering and device mapping e HP BladeSystem c7000 Enclosure Setup 27 e HP BladeSystem c3000 Enclosure To support network connections for specific signals install an interconnect module in the bay corresponding to the embedded NIC or mezzanine signals Server blade signal c7000 interconnect bay c3000 interconnect bay Interconnect bay labels NCI fenbediee CdS Neze
57. lure while flashing the ROM USB support and functionality USB support HP provides both standard USB support and legacy USB support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support For more information on ProLiant USB support see the HP website http 7h18004 www 1 hp com products servers plattorms usb support html Software and configuration utilities 70 Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data External USB functionality HP provides external USB support to enable local connection of USB devices for server blade administration configuration and diagnostic procedures For more information see Using the HP c Class Blade SUV Cable on page 53 For additional security external USB functionality can be disabled through RBSU Di
58. lure alert has been and blue received for this drive it also has been selected by a management application On off or flashing Steadily blue The drive is operating normally and it has been selected by a management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible lon sf The drive is online but it is not active currently Flashing regularly Amber flashing Do not remove the drive Removing a drive may terminate the regularly 1 Hz current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly Do not remove the drive Removing a drive may terminate the 1 Hz current operation and cause data loss The drive is rebuilding erasing or it is part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing The drive is active but a predictive failure alert has been regularly 1 Hz received for this drive Replace the drive as soon as possible Flashing irregularly The drive is active and it is operating normally Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offl
59. may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 76 Gather symptom information on page 77 Prepare the server for diagnosis on page 77 Use the Start diagnosis flowchart on page 79 to begin the diagnostic process Troubleshooting 75 Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel i amp This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure A amp This symbol on an RJ 45 receptacle indica
60. n Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process A A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Processor option The server supports single and dual processor operation With two processors installed the server supports boot functions through the processor installed in processor socket 1 However if processor 1 fails the system automatically boots from processor 2 and provides a processor failure message A A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the system board e Do not touch the processor socket contacts e Always install the processor socket cover after removing the processor from the socket e Do not tilt or slide the processor when lowering the processor into the socket CAUTION To avoid damage to the processor e Handle the processor only by the edges e Do not touch the bottom of the processor especially the contact area CAUTION To prevent possibl
61. n utilities 63 intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives installed RAID level 1 2 2 3 4 5 0r 6 3 4 5 0r6 To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any default settings in the auto configuration process such as the settings for language operating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the F9 key e Access the S
62. nce installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using Bitlocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board amp s A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Power down the server blade on page 15 Remove the server blade on page 16 Place the server blade on a flat level work surface Remove the access pa
63. nd array controllers This tool has the following features e Works offline and online e Supports Microsoft Windows Server 2003 and Linux operating systems 2 IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com support e Integrates with other software maintenance deployment and operating system tools e Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information see the HP website http h18000 www1 hp com support files index html Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant html Software and configuration utilities 74 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures f
64. ndition still exist Does condition still exist Yes Does 8 condition still Troubleshoot or replace basic server spare parts Diagnosis See the server blade OS boot problems flowchart on page 86 Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents on page 67 e Server boots but the internal health LED external health LED or component health LED is red or amber Troubleshooting 88 NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure e System overtemperature condition Management agents on page 67 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Integrated Management Log on page 72 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Component identification on page 7 System Management Homepage https localhost 238 1 Power on problems flowchart Server blade power on problems flo
65. ndows or Linux deployment o o 0 Windows 2000 or Windows Server 2003 OS installed Network connection CD ROM drive 1 5 GB of available disk space TCP IP networking and an IP address compatible with one of the following the iLO 2 Diagnostic Port IP address or an assigned DHCP or static IP address CD ROM drive and or diskette drive Any of the following Java Runtime Environment versions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website http java sun com products archive index html e Network server with an OS installed Deployment methods Three primary deployment methods are supported iy IMPORTANT To deploy a server blade without the RDP create a bootable diskette or image of a bootable diskette e PXE deployment on page 59 e CD ROM deployment on page 60 e Diskette image deployment on page 61 PXE deployment PXE enables server blades to load an image over the network from a PXE server and then execute it in memory The first NIC on the server blade is the default PXE boot NIC but any of the other NC series NICs can be configured to boot PXE For more information refer to Network based PXE deployment on page 57 NOTE Actual NIC numeration depends on several factors including the OS installed on the server blade HP recommends using one of the following methods for PXE
66. nel on page 7 Z CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data Hardware options installation 49 5 Install the TPM board Press down on the connector to seat the board System board components on page 10 6 Install the TPM security rivet by pressing the rivet firmly into the system board c te 7 Install the access panel on page 17 8 Install the server blade Installing a server blade on page 29 Remove the server blade on page 16 9 Power up the server blade on page 15 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after Bitlocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password e Always store the recovery key password in multiple locations Hardware options installation 50 e Always store copies of the recovery key password away from the server blade e Do not save the recovery key passwo
67. not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency Regulatory compliance notices 92 energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity
68. om HP and third party devices iy IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors SAS and SATA hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim Management Agents Management Agents provide the information to enable fault performance and configuration management The agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage HP ProLiant Essentials Virtualization Management Software The ProLiant Essentials Virtual Machine Management Pack and ProLiant Essentials Server Migration Pack plug ins extend HP Systems Insight Manager capabilities to manage virtual machines The Virtual Machine Management Pack provides the following functionality Software and configuration utilities 67 e Central management and control of VMware and Microsoft virtual machines with physical host to
69. om the HP website http www hp com servers smartstart Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Loose connections Action e Be sure all power cords are securely connected e Be sure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors e Ifa fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray e Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components e If a device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e f problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 79 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnos
70. on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 85 Start POST Problems 1 Go to server blade power on problems flowchart you able to remotely connect 2 See Post Error Messages 5 color is the Isolate and Verify local I O server blade minimize the cable is health LED memory connected configuration correctly Break server blade down to minimum configuration Does condition still exist Does condition still exist No 4 Record action taken Add one part at a time back to configuration to isolate component Does condition still exist Does Record symptom amp condition still 6 Does error information on exist Troubleshoot or replace condition still repair tag if basic server spare parts exist sending back a failed part 4 Record action 7 taken Call HP Servi Ensure the following information is available Survey configuration snapshots a OS event log file Full crash dump OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade e Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the ser
71. on the product or on its packaging indicates that this product must not be disposed equipment by handing it over to a designated collection point for the recycling of waste mums ectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Japanese notice ZEAR o TVS RIB IZ VCCI 2 BAY THE LEB ROME BRAT EV CORB FRLBRESERREAEMABRA VCC ORE CESK 2 F ABARRIEE CT OMB KER CHATSIE SAWELTWETS CORERIVAOCT VEY a VRC LT EA Nat VAMET SMO TOLBSVET MERAS cto TE LV RO RMWAELTF AV VCCIY FJ BAY TW RV BAIL RORIC CERES CORAL RLS RI A ERS VCCI DWZ BS lt TFAARMEMHRECT LORE REAR CHATS B PEEVNSROFIOLBHIEF COBAICIMEAARHDLMaRERT SLIBRENSIERHVET BSMI notice SSeS ia ce PRR SE EEEN RHEA ORE Ia aA Fit gt FEST ASS ERE EHR Korean notice Class A equipment Oo IVES ASBADLS AAMABYSSS st 210 Lu WUA FE ASHE Ol SS FAM eH AW 22 AMA ASSE AS SACS SUC AS PII YER vasa TS ose Regulatory compliance notices 95 Class B equipment Ol JE ASSBs et JIL 8S 2121 O8S SSSA oO amp HAAA ASH AS SACS oH 2S5 AAA
72. or resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenance on ProLiant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language e English http www hp com support ProLiant TSG en e French http www hp com support ProLiant TSG fr e Italian http www hp com support ProLiant_TSG_it e Spanish http www hp com support ProLiant TSG_sp e German http www hp com support ProLiant TSG e Dutch http www hp com support ProLiant TSG_nl e Japanese http www hp com support ProLiant TSG_jp The HP BladeSystem c Class Enclosure Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_ en Pre diagnostic steps S 2S oS Z WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components 2 IMPORTANT This guide provides information for multiple servers Some information
73. ot disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component Power down the server blade on page 15 Remove the server blade on page 16 Remove the access panel on page 7 Identity the battery location System board components on page 10 oS 2S Remove the battery 2 IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 91 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has establishe
74. pating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 98 Specifications Environmental specifications Temperature range Operating 10 C to 35 C 50 F to 95 F 40 C to 60 C 40 F to 140 F Storage 20 C to 60 C 4 F to 140 F Maximum wet bulb temperature 30 C 86 F Relative humidity noncondensing Operating 10 to 90 Shipping 10 to 90 All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048m 10 000 ft or 70 kPa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or 30 3 kPa 4 4 psia Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Server blade specitications 50 90 cm 20 06 in Weight maximum 11 8 kg 26 1 Ib Specifications 99 Technical support Before you contact HP Be sure to have the following information available before you call HP Technical support regis
75. r blade on page 16 Remove the access panel on page 7 Change position 6 of the system maintenance switch to on Install the access panel on page 17 Install the server blade in the enclosure and power up the server blade aS PS SY oS Wait for the POST message that prompts you to change the switch setting Maintenance switch detected in the On position Power off the server and turn switch to the Off position Repeat steps 1 through 3 Change position 6 of the system maintenance switch to off 10 Repeat steps 5 and 6 IMPORTANT When the server blade boots after NVRAM is cleared a delay of up to 2 minutes is normal During this delay the system appears non functional Do not attempt any procedures during the delay Component identification 13 Accessing the redundant ROM If the system ROM is corrupted the system automatically switches to the redundant ROM in most cases If the system does not automatically switch to the redundant ROM perform the following steps 1 Power down the server blade on page 15 2 Remove the server blade on page 16 3 Remove the access panel on page 7 4 Change positions 1 5 and 6 of the system maintenance switch to on 5 Install the access panel 6 Install the server blade in the enclosure and power up the server blade 7 After the system beeps repeat steps 1 through 3 8 Change positions 1 5 and 6 of system maintenance switch to off 9 Repeat step
76. rd on the encrypted hard drive Enabling the Trusted Platform Module When prompted during the startup sequence access RBSU by pressing the F9 key From the Main Menu select Server Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Ese key to exit the current menu or press the F10 key to exit RBSU Reboot the server blade Enable the TPM in the OS For OS specific instructions see the OS documentation Z CAUTION When a TPM is installed and enabled on the server blade data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings NAME YN gt For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us windowsvista aa905065 aspx Hardware options installation 51 Cabling Cabling 52 Using the HP c Class Blade SUV Cable The HP c Class Blade SUV Cable enables the user to perform server blade administration configuration
77. rd type determines where it can be installed in the server blade e Install Type mezzanine cards on any mezzanine connector e Install Type Il mezzanine cards only on Mezzanine 2 connector or Mezzanine 3 connector To install the component 1 Power down the server blade on page 15 2 Remove the server blade on page 16 3 Remove the access panel on page 7 Hardware options installation 41 4 Remove the mezzanine connector cover 5 Align the mezzanine connector on the option card with the mezzanine connector on the system board Z CAUTION To prevent damage to the server blade apply pressure over the mezzanine connector when installing the mezzanine card Do not apply pressure to the edges of the card 6 Install the mezzanine card Press down on the connector to seat the card o Mezzanine 1 and 2 Hardware options installation 42 o Mezzanine 3 Install the access panel on page 17 Install the server blade Installing a server blade on page 29 Remove the server blade on page 16 9 Power up the server blade on page 15 SAS controller option iy IMPORTANT Installation of SATA SSD drives and hot plug SAS drives at the same time is not a supported configuration in this server blade To install the controller 1 Power down the server blade on page 15 2 Remove the server blade on page 16 3 Remove the access panel on page 7 Hardware options installation 43 4 Ins
78. re eres nirea renea aA EEEE NERE EAA NE ORRETARA EEEE E ERRET IAA DEEA EEE NEEE EENE EEA 31 Memory OPTION E EEEE T E E EE O EE E 37 Advanced ECC memory configuration ccccccscsceseseeceeeeeensceeseseeceeeeeneeeeneseecnaeeeeneeeneseesnaeeesseeeneaeess 37 DIMM installation guidelines c cccsseceesseceecseeeeneecenececesaeeeeeeceneeeeneaeeceeeecneaeeneaeeseeeeenneeeenaeennaes 38 DIMM population order cccccccccccseseeeccsseeceecseeeescsseeeeseseseeeeceseeeesceeeeeseseeeesecsseeeeessseeeesesieeeeeeeaas 38 Installing DIMMS ace scat cat casas cesses nineteen aeie r o a EE ASE eea EENS SAAR OTE AE 38 Solid state drive option cccccccccsscccceessecceeeseecesseseeeeceeseeeeeeceeeeesseseeeeceeeeeeesceeeeesenseeeecseeeeeeecseseeesenaaeeees 39 Mezzanine cord Option OE E E E E 41 SAS controler Opt Of sssini eea a EEE EE E EEN A Ee EERE einai ei 43 Hot plug SAS or SATA hard drive Git Gitisay iaotsaxssasy ocompiqeaseistanlencqedeevanialtwelandieneatasssassonnitansunsecnasediavidutenine 44 BBWC battery Opli iiisge renen e e EEn E ea S oE A EAE EAAS E E 46 HP Trusted Platform Module option cccccscccccsssseceeecsseecesseseececseneeeeesceseeeesseseeeesseeeesessseeesesenseeeesenegeeeesas 48 Contents 3 Installing the Trusted Platform Module board cceccccsssseeseseeeeneeeesereecnaeeeeneeecsueeecnseeeeneeestseeeneeensaes 49 Retaining the recovery key password ccsccccssseeeeseecenseeeseseeceeeesnueeeneaeeceeeeenueeecnaeesea
79. roubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website hitp www hp com go bladesystem documentation General diagnosis flowchart on page 80 Troubleshooting 87 Start OS boot problems 2 Yes Go to POST Problems Does the i 1 A server boot Disable Fast Boot in RBSU oes server SmartStart and check server boot still boot with CD order errors No 3 Troubleshoot possible hard drive subsystem problem Does server still fail to boot SmartStart SmartStart recognize default boot device 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy j Troubleshoot Diagnostics run problem found without errors by Diagnostics 5 6 Check CD DVD ROM controller and cable Does Break server down to minimum configuration condition still exist Add parts back to configuration to isolate component Isolate and minimize the 7 memory configuration Troubleshoot possible corrupted system disk or OS Does co
80. rview 67 HP technical support 100 identification number 92 iLO 2 Integrated Lights Out 2 15 56 57 66 IML Integrated Management Log 72 Important Safety Information document 76 Insight Diagnostics 71 73 installation server options 31 Integrated Management Log IML 72 interconnect modules 27 J Japanese notice 95 K Korean notices 95 L laser devices 96 LED system power 7 LED UID 7 LEDs 7 8 LEDs hard drive 8 9 Lights Out network based deployment 57 59 loose connections 78 M Management Agents 67 management tools 57 66 memory 37 mezzanine card 41 mezzanine connectors 10 12 N network connections 28 O Online ROM Flash Component Utility 74 operating systems 73 operations 15 options installation 29 31 ORCA Option ROM Configuration for Arrays 65 OS boot problems flowchart 86 P phone numbers 100 POST error messages 90 POST problems flowchart 84 powering down 15 powering up 15 63 power on problems flowchart 82 preparation procedures 15 77 problem diagnosis 75 processors 31 ProLiant Support Pack PSP 73 PSPs overview 73 PXE deployment 57 59 R RBSU ROM Based Setup Utility 63 RBSU configuration 63 redundant ROM 70 regulatory compliance notices 92 94 remote support and analysis tools 72 removing the access panel 17 removing the server blade 16 required information 100 ROM redundancy 14 70 ROM updating 74 ROMPag utility 66 70 S safety consider
81. s refer to the README TXT file for additional browser and support information For more information refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive configuration e Deleting a logical drive configuration e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and shou
82. s 5 and 6 If both the current and backup versions of the ROM are corrupt return the system board for a service replacement To switch to the backup ROM when the System ROM is not corrupt use RBSU HP c Class Blade SUV Cable SS es OO O server blade front panel 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures Component identification 14 Operations Power up the server blade The Onboard Administrator initiates an automatic power up sequence when the server blade is installed If the default setting is changed use one of the following methods to power up the server blade e Use a virtual power button selection through iLO 2 e Press and release the Power On Standby button When the server blade goes from the standby mode to the full power mode the system power LED changes from amber to green For more information about the Onboard Administrator see the enclosure setup and installation guide on the HP website http www hp com support For more information about iLO 2 see iLO 2 Standard Blade Edition technology on page 66 Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures perform a backup of critical server data and programs Depending on the Onboard Administrator configuration use one of the following methods to power down the server blade e Use a virtual power button selection throu
83. sabling external USB support in RBSU disables the USB connectors on the HP c Class Blade SUV Cable Internal SD support An internal SD connector is available for use with embedded Hypervisors This solution provides for use of a permanently installed SD card in the internal connector decreasing the possibility of tampering or loss Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verity server blade installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server blade management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website htto www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 71 provides survey functionality that gathers critical hardware and software information on ProLiant server blades This functionality supports operating
84. seeyoonnia ince 67 HP Systems Insight Manager vcs csscou aia valtus4s yas thuin ay vawte Sansee eatgisoatesannigeieaesilonbsmaydedeuateschaseaayseeleancasats 67 Management Agents c c2 4 scerssecgdasiveavecavescsdgasigideseeseasdadavaa oesnesedadgngeas ees acsenadgagess dens cormuglonss spencers 67 HP ProLiant Essentials Virtualization Management Software c ceeeseeeeressteeseeeeeeeseeeesneesereeeesneenes 67 HP ProLiant Essentials Vulnerability and Patch Management Pack s es serere 68 HP Insight Server Migration software for Proliant c scccccacstxestontaNideceaectvedsetydnesecaenttencetneoemnntrieas 68 HP ProLiant Essentials Performance Management Pack sccsesseceeseeseeeeeeeceneeeeneaeecetecensaeentateeeates 69 HP Insight Control Environment SUNS sasuiiasauenaciavsireaneedurdwiamaisteaAaiivchiceiaueventeseeemyieevenas 69 HP Insight Control Linux Edition sss ssseesseneeeisssisesesssersserstrsrttssstissttsttrstttstttntttisstrst tiss ttnnstessttnsre ennt 70 Redundant ROM Suppo eesi ra es earn aaiae AaS a raS are EAN SEE 70 USB support and functionality cccccccccsscceeceseececcsseceecseeeeeesceseeeesceeeeesesseeeeessaseeeesceseeeeseseeeesensaas 70 Internal SD support nassar ie n E ERER EE E TEE E OEE EAR EE 71 Diagnostic tools err E ates eng E R A eget aes 71 HP Insight Diagnostiese ei poy le E E E A E O E RE 71 HP Insight Diagnostics survey functionality eta sccecstcs sect dees sccesetuan parais aacesdan een esedeosc
85. ssor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium Ill or higher processor 700 MHz or greater recommended o 128 MB of RAM o Microsoft Windows 2000 Professional or Microsoft Windows XP OS o Microsoft Internet Explorer 5 5 or above with 128 bit encryption o Ethernet NIC with 10 100 RJ 45 connector o TCP IP networking and an IP address compatible with one of the following the iLO 2 Diagnostic Port IP address or an assigned DHCP or static IP address o CD ROM drive CD DVD ROM drive and or diskette drive o Any of the following Java Runtime Environment versions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website htto java sun com products archive index html DHCP server IP address assignment 0 o o o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium or Pentium II 200 MHz or faster processor 64 MB of RAM 64 MB of free hard drive space 10 Mb s network adapter PXE deployment server storing boot images o o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium Ill or higher processor 500 MHz recommended 256 MB of RAM Software and configuration utilities 58 0 o 10 Mb s network adapter CD ROM drive e Windows repository server Wi
86. stall the DIMM 7 Install the DIMM baffle on page 19 Install the access panel on page 17 Install the server blade Installing a server blade on page 29 Remove the server blade on page 16 Solid state drive option A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them iy IMPORTANT Installation of SATA SSD drives and hot plug SAS drives at the same time is not a supported configuration in this server blade To install the component 1 Power down the server blade on page 15 2 Remove the server blade on page 16 3 Remove the access panel on page 7 Hardware options installation 39 4 Connect the cables to the SSD 5 Install the SSD Hardware options installation 40 6 Connect and route the cables 7 Install the access panel on page 17 8 Install the server blade Installing a server blade on page 29 Remove the server blade on page 16 Mezzanine card option Optional mezzanine cards enable network connectivity and provide Fibre Channel support For mezzanine card locations see System board components on page 10 For mezzanine card signal mapping see the HP ProLiant BL685c G Server Blade Installation Instructions that ship with the server blade Optional mezzanine cards are classified as Type mezzanine cards and Type Il mezzanine cards The ca
87. system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on a server with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation The Erase Utility can be accessed from the Maintenance Utilities menu of the SmartStart CD SmartStart software on page 62 StorageWorks library and tape tools HP StorageWorks L amp TT provides functionality for firmware downloads verification of device operation maintenance procedures failure analysis corrective service actions and some utility functions It also provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system For more information and to download the utility refer to the StorageWorks L amp TT website http h18006 www1 hp com products storageworks It HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data fr
88. systems that may not be supported by the server blade For operating systems supported by the server blade see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStart assisted HP Insight Diagnostics installation or it can be installed through the HP PSP ProLiant Support Packs on page 73 Software and configuration utilities 71 NOTE The current version of SmartStart provides the memory spare part numbers for the server blade To download the latest version see the HP website hitp www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following From within HP SIM HP Systems Insight Manager on page 67 From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application From within the iLO 2 user interface From within HP Insight Diagnostics on page 71 From within the Onboard Administrator GUI For more information see the HP BladeSystem Onboard Administrator User Guide on the HP website hito www
89. t a server blade malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress CAUTION After the server blade is powered down wait 15 seconds and then check the amber LED before removing the battery from the cache module If the amber LED flashes after 15 seconds do not remove the battery from the cache module The cache module is backing up data and data is lost if the battery is detached before the LED is extinguished IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server blade is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives To install the battery pack 1 Power down the server blade on page 15 Hardware options installation 46 2 Remove the server blade on page 16 3 Remove the access panel on page 7 4 Connect the battery cable to the
90. t is using the iLO 2 Remote Console Software and configuration utilities 60 o Use iLO 2 to create an image file of the boot CD o Copy the image of the boot CD to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 2 Refer to HP BladeSystem c Class advanced management on page 57 Click the Virtual Devices tab Select Virtual Media Use the Virtual Media applet to select the local CD or image file and connect the Virtual CD to the server blade 6 Use the iLO 2 Virtual Power Button feature to reboot the server blade After the server blade boots follow the normal network installation procedure for the OS USB CD ROM This method uses SmartStart to facilitate loading the OS However SmartStart also allows for manual loading of the OS and drivers To deploy with a boot CD 1 Use the local I O cable to connect a USB CD ROM drive to the server blade Refer to Connecting locally to a server blade with video and USB devices on page 53 2 Insert the boot CD into the USB CD ROM drive 3 Reboot the server blade 4 After the server blade boots follow the normal installation procedure for an OS Windows Server 2003 cannot be installed from a USB CD ROM on the I O cable if the hard drive is completely blank no partitions defined To install Windows Server 2003 use one of the following methods e Make a partition on the hard drive that Windows Server 2003 will b
91. tall the SAS controller 5 Install the access panel on page 17 6 Remove hard drive blanks as needed 7 Install the hotplug SAS hard drives Hot plug SAS or SATA hard drive option on page 44 8 Install the server blade Installing a server blade on page 29 Remove the server blade on page 16 9 Power up the server blade on page 15 Hot plug SAS or SATA hard drive option The server blade supports up to two hot plug SAS or SATA drives Installation of the SAS controller option is also required A CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank iy IMPORTANT Installation of SATA SSD drives and hot plug SAS drives at the same time is not a supported configuration in this server blade To install the component Hardware options installation 44 1 Remove the hard drive blank 2 Prepare the hard drive Hardware options installation 45 3 Install the hard drive 4 Determine the status of the hard drive from the hot plug hard drive LEDs SAS and SATA hard drive LEDs on page 8 5 Resume normal server blade operations BBWC battery option The battery pack option can be installed for a cache module located on the optional SAS controller module or for a cache module installed on an optional mezzanine card controller A A CAUTION To preven
92. ted and result in a server blade failure The server blade provides notification that correctable error events have exceeded a pre defined threshold rate DIMM installation guidelines Observe the following guidelines when installing additional memory Install only the following memory types o ECC PC2 6400 Registered DDR2 SDRAM DIMMs o ECC PC2 5300 Registered DDR2 8 GB SDRAM DIMMs Install DIMMs in pairs banks beginning with banks farthest from each populated processor Install DIMMs with the greatest capacity in the banks farthest from the processor Install identical DIMMs with the same part number in a bank DIMMs must be installed for processor 1 DIMMs installed in different banks can be of different sizes For best performance populate one bank of memory for each installed processor before populating more than one bank for a specific processor DIMMs installed in banks for processor 3 and 4 can be used only if processor 3 and 4 are installed Processors 3 and 4 can be installed without memory Z CAUTION Always wear an antistatic wrist strap when working inside the server DIMM population order Bons ual procesor Quad processor Installing DIMMs To install the component 1 2 3 Power down the server blade on page 15 Remove the server blade on page 16 Remove the access panel on page 7 Hardware options installation 38 Remove the DIMM baffle on page 18 Open the DIMM slot latches In
93. tegrated suites of software that simplify the management of HP infrastructures The HP Insight Control Environment suites are licensing options for HP infrastructure management software delivered on the Insight Control Management DVD HP Insight Control Environment provides comprehensive management for ProLiant ML DL customers while HP Insight Control Environment for BladeSystem provides additional functionality for HP BladeSystem environments Using an integrated wizard based installer Insight Control Environment suites install and configure HP Systems Insight Manager HP SIM and HP ProLiant Essentials management software rapidly and consistently Once installed Insight Control Environment suites deliver enhanced infrastructure stability by improving control over IT assets increasing responsiveness to business needs through flexible deployment and optimization of compute resources and providing tangible savings through improved IT staff efficiency The software installed by Insight Control Environment suites delivers core management functionality for HP ProLiant server and HP BladeSystem lifecycles including e Rapid server deployment e Health and performance monitoring e Comprehensive remote control e Vulnerability scanning and patch management e Power and thermal measurement reporting capping and regulation e Integrated management of virtual and physical infrastructure e Third party device management For more information a
94. tes a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching A a This symbol indicates that the component exceeds the recommended weight for one individual to handle safely 11 8 k WARNING To reduce the risk of personal injury or damage to the equipment g Pp jury g quip 26 1 b observe local occupational health and safety requirements and guidelines for manual material handling AN These symbols on power supplies or systems indicate that the equipment is supplied p by multiple sources of power aa o uo WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings Troubleshooting 76 A WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create
95. tic steps in General diagnosis flowchart on page 80 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 79 General diagnosis flowchart on page 80 Troubleshooting 78 e Server blade power on problems flowchart on page 82 e POST problems flowchart on page 84 e OS boot problems flowchart on page 86 e Server fault indications flowchart on page 88 Start diagnosis flowchart Use the following flowchart to start the diagnostic process tem Referto General diagnosis flowchart on page 80 2 Power on problems flowchart Server blade power on problems flowchart on page 82 POST problems flowchart on page 84 OS boot problems flowchart on page 86 Server fault indications flowchart on page 88 Troubleshooting 79 Start diagnosis Do 1 Goto Yes you want General to perform the General diagnosis Diagnosis No 2 Go to Power on No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1 Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart
96. ting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Configuring hardware using embedded configuration utilities such as RBSU and ORCA e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation Software and configuration utilities 62 e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 71 e Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 64 Array Diagnostic Utility on page 72 and Erase Utility on page 66 SmartStart is included in the HP ProLiant Essentials Foundation Pack For more information about SmartStart software refer to the HP ProLiant Essentials Foundation Pack or the HP website http h18013 www1 hp com products servers management smartstart index html HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features e
97. tration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller See the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html Technical support 100 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery backed write cache CSR Customer Self Repair DDR2 double data rate 2 DHCP Dynamic Host Configuration Protocol ESD electrostatic discharge IEC International Electrotechnical Commission iL
98. ver blade e Use a local I O cable and drive to connect to the server blade and then restart the server blade Symptoms e Server does not boot a previously installed OS e Server does not boot SmartStart Troubleshooting 86 Possible causes e Corrupted OS e Hard drive subsystem problem e Incorrect boot order setting in RBSU HP ROM Based Setup Utility User Guide hitp www hp com servers smartstart POST problems flowchart on page 84 Hard drive problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Controller documentation HP Insight Diagnostics on page 71 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Loose connections on page 78 CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Operating system problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 100 Hardware problems in the HP Proliant Servers T
99. wchart on page 82 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com suppor Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation HP contact information on page 100 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website hitp www hp com go bladesystem documentation Troubleshooting 89 q Start server fault indications Select an appropriate fault indicator 1 Insight 3 Server blade Management Agents health LED Was event reported by Insight Management Agents What color is the server blade health LED Is there an IML entry identifying the problem 4 Gather information from the System Management Homep What color is age Failing components will be the Insight Display blade power on shown as yellow degraded or background problems orange failed flowchart 5 Go to server 2 Check the Insight Obtain failure information from Display Onboard IML entry if available Administrator error message and perform the suggested action 18
100. wing to the USB hub o USB CD DVD ROM drive o USB keyboard o USB mouse o USB diskette drive NOTE Use a USB hub when connecting a USB diskette drive and or USB CD ROM drive to the server blade The USB hub provides additional connections Cabling 54 OODOOODDOOOODOONDOO A A meee Item Description o 3 HP c Class Blade SUV Cable 4 Server blade USB keyboard USB CD DVD ROM drive or diskette drive Cabling 55 Software and configuration utilities Server blade deployment tools RBSU requirement for Linux deployment To properly install some versions of the Linux x64 operating system the Linux x64 HPET Workaround selection in RBSU must be enabled If this step is not performed a kernel panic can occur during boot The following operating systems are affected e Red Hat Enterprise Linux 4 Update 3 x86_64 e Red Hat Enterprise Linux 4 Update 4 x86_64 e SUSE SLES9 SP3 x86_64 To avoid the kernel panic issue with these operating systems perform the following steps 1 Access RBSU Using RBSU on page 63 2 Select the Advanced Options menu 3 Set the Linux x64 HPET Workaround selection to Enabled 4 Save the changes and exit the utility HP is working with Linux providers to address this problem in future revisions of these operating systems This option may not be required with newer revisions of Red Hat Enterprise Linux or SUSE Linux Enterprise Server Software drivers and additional components
101. y access the server blade through iLO 2 Refer to HP BladeSystem c Class advanced management on page 57 Click the Virtual Devices tab Select Virtual Media Use the Virtual Media applet to select the local diskette or image file and connect the Virtual CD to the server blade Use the iLO 2 Virtual Power Button feature to reboot the server blade After the server blade boots follow the normal network installation procedure for the OS Creating a boot diskette The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette For details refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from the HP website http www hp com servers sstoolkit As an alternative method configure the hardware manually with RBSU and the iLO 2 remote console With this method the disk is more generic and integrates with an existing network OS installation process For more information refer to HP BladeSystem c Class advanced management on page 57 To operate properly the server blade must have a supported OS For the latest information on a supported OS refer to the HP website hitp www hp com go supportos Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resul
102. ystem Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key e Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website hitp www hp com support smartstart documentation Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or remote service Software and configuration utilities 64 e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure For optimum performance the minimum display settings are 800 x 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux server

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