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User Guide - Wireless Logic

1. Clear Filter Firstly you should select which identifier you plan to paste or upload You can search by SIM Number either the Full ICCID or Scanned SIM Number which may be different MSISDN in International or Local format IMSI Data Numbers in International or Local format Once you have selected the identifier you will be using you can either paste your list of identifiers into the available box on the screen Or you can select the file which contains your list by clicking Choose File The maximum number you can paste or upload at one time is 2000 4 4 4 Customising Results The amount of displayed results can be customised by changing the records per page filter to show less or more per page The column order can be modified by dragging the columns into the desired order or by clicking the Show Hide columns button and selecting which information you require on the results Once the information is displayed the columns can all be sorted into either ascending or descending order by clicking on the arrow in the column header SIM Management Carrying out Actions on SIMs PLEASE NOTE Not all actions are available across different networks therefore if the option is not available it will not be displayed Once you have found the SIMs you are interested in you can carry out various actions on those SIMs To do this you should tick the box next to the SIMs Or you can use the selec
2. SIM o User Guide Customer Documentation Version 11 Issue Date Ist August 2014 Wireless Logic Wireless Logic Ltd Grosvenor House Horseshoe Crescent Beaconsfield Buckinghamshire HP9 ILJ T 44 0 1494 679 800 www wirelesslogic com 1 1 Customer Documentation Il Wireless Logic Section 1 Wireless Logic Quality Control Document Properties Client Customer Documentation Assignment SIMPro Wireless Logic None Reference Final Release 1 2 Version History Date Version Matt Thomas 10th December 2013 Matt Thomas 30th January 2014 Hannah Hailstone 01st August 2014 Customer Distribution Page 2 Customer Documentation bel Wireless Logic Section 2 Contents Section 1 Wireless Logic Quality Control 2 1 1 une ne a a E e a eng 2 1 2 EAE e i 2 0 E E en eer eee bee 2 DECUON 2s COMENS ae ea ee E E EEEa 3 BEER ONOUING E aaeeei 5 3 1 e E A EE E EE ens 5 3 2 BONN EC en E en ee ee ee 5 3 2 1 Possible BL OANECNON STalessa unsre et nn rear inet 5 3 2 2 WORK FON SO AS eea een en ea Ardehheen 5 3 2 3 ee RE ee E E ee 5 3 2 4 es ee een nen break 6 38 G stomer ae aa E
3. Tariffs i records per page Name BT 000 WL 001 WL 020 WL 020 WL 020 WL 110 WL 110 WL 110 WL 208 WM 303 Showing 1 to 10 of 22 entries Customer Solutions fo df records per page Name Bouygues Telecom default BT 000 Bouygues Telecom default BT 000 02 default WL 001 02 Global default WS 708 02 Global default WS 708 without data 02 Global default WS 708 without data 02 Global default WS 708 without data MNO Rental Bouygues Telecom 02 02 Orange Vodafone Vodafone Vodafone Germany Vodafone Spain Vodafone 02 Ireland MNO Bouygues Telecom Bouygues Telecom 02 02 Global 02 Global 02 Global 02 Global 02 Global default WS 708 without data without voicemail 02 Global 02 Ireland default WM 303 02 WL 020 Showing 1 to 10 of 32 entries Usage Alerts Type Related Info 02 Ireland 02 Low Threshold Customer Tariff BT 000 BT 000 WL 001 WS 708 WS 708 WS 708 WM 303 WL 020 Period Search Previous ES 2 3 Next Search Previous EA 2 3 4 Next Period The Account Details screen displays your full account details the tariffs you have available and the customer solutions you have configured and any usage alerts you have setup Customer Distribution Page 28 Customer Documentation Wireless Logic 4 12 2 Billing Account Account Details Edit By clicking Edit you can amend the labels for the custom fields used on
4. cccccseecececeeeeeeaeeeeeeeeeeeeeseeeeeesaaeeeessaeees 16 4 5 8 Managing Services Disable Roaming 17 4 5 9 Service Level Agreements SLA S 2002220020000000000nnnnnnnnnn nenne nenne nenne nnnn nennen 17 4 6 SIM Management Exporting Data ae 17 4 SIM Management Individual SIM 6 5 18 4 8 SIM Management Edit SIM 6 5 19 4 9 SIM Management Multiple SIM Edit 22 22200240000000020000R0n0nnnnnnnn nenne anne 19 Customer Distribution Page 3 Customer Documentation tl Wireless Logic A en ne ni a de nnn em ende A A E nun eae a 20 4 10 1 ale eed are ae eae ecto bs ee heed ge deca ace ees ace eee 20 4 10 2 een nee 21 4 10 3 Adding Recipients 20000000000000000000n0nennnnnnnnn neuen nun neuen nenne nnnnnnnnnnnennnnnnnen 21 4 10 4 ee 22 4 10 5 ee er seen ee 22 4 10 6 Manage GrOUPS ee ee ea ee re ee ee air 23 4 10 7 Message Templates 24 4 11 B
5. 0 0000 upbft Voice 0 9 0 0000 Roam Voice 0 0 0 0000 Other 0 0000 The full tariff details are visible including the Line Rental the level of inclusive Data and other services and the charges associated with additional usage and roaming Customer Distribution Page 29 Customer Documentation bel Wireless Logic 4 12 4 Billing Account Customer Solution Details Clicking on the customer solution name will take you to the Customer Solution Details screen Dashboard SIMs GBillPro W SMS Billing Accounts Signed in as SIMPro User Logout Customer Solution Name Bouygues Telecom default BT 000 Description Lower Limit 180 Upper Limit 200 Roaming Enabled No SMS Bar Enabled No Voice Enabled No Voice Mail Enabled Yes PIN Required No Fax Number Required No CSD Data Number Required Yes APNs e wlapn com Tariff BT 000 Activation Status Active IP Solution None Connectivity Type s This shows the activation profile which is used to activate SIMs on this Customer Solution it includes details about Connection Requirements such as Data and Fax Numbers Services such as Voice Roaming the APN s to be associated with the SIM the Tariff code and the IP solution required 4 12 5 Billing Account Setting Usage Alerts The ability to set up usage alerts is only available in SIMPro for SIMs which make use of our NetPro service and only for Data not SMS CSD or Voice Click on Add Usage Alert at the bottom of
6. 5 SLURP PALYAYLCUlyaal Test Data 2 Wireless Logic Beaconsfield HP9 1LJ If you upload the same file with overwrite Your data will end up as follows SIM Number Custom Field 1 Custom Field 2 Custom Field 3 Custom Field 4 Custom Field 5 SUR PYRRYAYLCUl ya Test Data 2 Poss Beaconsfield HP9 1LJ Customer Distribution Page 33 4 15 Customer Documentation Wireless Logic 4 14 2 Uploads Bulk SIM Swap You have two options on how to upload the data 6 ICCID gt ICCID this will require you to upload current and new ICCID MSISDN gt ICCID this will require you to upload the MSISDN and new ICCID Select the type of upload required and the network of the SIMs you wish to swap are on and click Choose File U ploads 9 Signed in as SIMPro User Logout Upload Type Bulk SM Swap al Network Bouygues Telecom CSV File Choose File No file chosen A J And click Go You will see a confirmation screen which will show all of the SIM Swaps you are requesting detailing the Current ICCID the MSISDN of the connection and the New ICCID of the new SIM You have the option to add a customer reference number Confirm the SIM Swap request by clicking Create Request Links The Links page has useful links to the Mobile Networks coverage checkers our delivery partners tracking websites etc Customer Distribution Page 34
7. Customer Distribution Page 22 Customer Documentation bel Wireless Logic There are two methods available to add new numbers into SIMPro Firstly either choose the existing group that you are adding the numbers to from the drop down Add to an Existing Group or secondly create a new group by typing the new group name in the Add to a New Group box Please Note The SMS service is international and requires all recipients to be entered in an international format starting with the correct international code This code must exclude beginning with OO or a If you have a list of the numbers to add these can be copied into the paste area and then click Import Alternatively if you have a csv file these can be imported by clicking on the Import New Numbers tab and selecting the file and clicking Import Add Import New Numbers SMS service is international and requires all numbers to be entered in an international format starting with the correct international format eg 447 Add to an Existing Group Select a device group Add to a New Group Add New Numbers Import New Numbers To add new numbers enter each number on a new line and click the Import button Numbers 4 10 6 Manage Groups Select Manage Groups from the drop down list within the SMS menu in the navigation bar to show the current groups All current groups will be listed along with the total amount of connections inc
8. User Details Signed in as SIMPro User Logout a ae SIMPro Last Name SG User REDEN SIMProUser SIMProUser wirelesslogic co uk We advise you check your details are correct and make the necessary alterations to Your Name Username Email Address and set anew Password When you have finished click Update 4 2 1 Levels of User Access SIMPro offers different levels of user access this means certain areas of functionality can be restricted or enabled depending on the requirement The different levels of user access that are available are described below To request users with restricted or enhanced abilities please contact the Customer Service team ROLE_API_CUSTOMER Customer API ROLE_API_SMS SMS API ROLE _SIMPRO_USER Basic role everyone must have this ROLE_BILLPRO Access to BillPro ROLE UPLOADS Basic upload access for SIM swaps and usernames ROLE USAGE REPORTS NetPro reports ROLE_TARIFFS Ability to view tariffs ROLE_BILLING ACCOUNTS View Billing Accounts ROLE_BILLING ACCOUNTS ADMIN Manage Billing Accounts ROLE _CUSTOMER_SOLUTIONS View Customer Solutions ROLE_USER_PROPERTIES_ADMIN Manage own User Details Customer Distribution Page 9 Customer Documentation tl Wireless Logic ROLE_SIM View SIMs ROLE USAGE ALERT ADMIN Manage NetPro Usage Alerts ROLE SMS Ability to use SMS functionality ROLE_ACTION_EDIT_SIMS Ability to edit SIMs ROLE ACTION REQUEST ACTIVATE Abil
9. tab to Sent Messages This will show where the SMS has been sent from the user who requested to send the SMS the destination number message content status of the delivery if it was requested via API and the time and date stamp All previous sent messages will be stored and can be found using the search box in as HannahDerv hailstone L Sent Messages aidit m inbox Sent Messages EEE 25 wv records per page Showing 1 to 25 of 48 entries Search Sent From User Sent To Message Content Status API Request Date Sent Wireless Logic Limed Trial Jose Ramon 204043726330105 D000 F01 Expired No 3103 2014 15 27 100213 Juarez JoseRJ Wireless Logic Limited Trial EmmaF 447409958872 447409958872 Sent No 14 08 2014 10 45 100213 4 10 5 Manage Numbers Clicking on Manage Numbers on the SMS menu will show you the manage numbers interface It will list all previous numbers which have been imported outside of the SIMPro base It is possible to delete any imported numbers which are no longer required by selecting the line of data and pressing Delete Manage Imported Saved Numbers e 0 Numbers Selected 10s records per page Showing 1 to 10 of 13 entries Search Label Send To Reference Date Created Y C 447921312683 447921312683 3010772014 17 08 Delete U 4407921565055 4407921566055 4407921566055 1710772014 20 19 ga C 447500866055 447590566055 447590566055 1210772014 17 02 Doleta
10. 1 Types of usage reporting cscccccceseecccesececceeseeecseeeecceseeeceseeessegeeesseceeessaaeeeeesas 31 4 13 2 Generating usage na en nun re anne 31 E EEA 33 4 14 1 Uploads Custom Fields een Ea e Ea 33 4 14 2 Uploads Bulk SIM Swap uussssueesssnensnnennnnnennnnnnnnnnnnnennnnnennnnnennn nenne nennen 34 Alo E E A aie pone E EE E E EE 34 Customer Distribution Page 4 3 1 3 2 Customer Documentation bel Wireless Logic section 3 Background SIMPro Version 4 provides a system to view and manage your SIM estate with Wireless Logic you will be able to search view and export all of the details about your SIMs including SIM State ICCID SIM Number MSISDN Mobile Number IMSI International Mobile Subscriber Number etc You will also be able to manage those SIMs requesting actions such as Activation adding or removing Bars enabling or disabling services such as Roaming SIMs A SIM comes in either a plastic or ruggedized form each SIM has an ICCID or SIM Number With some networks the SIM number can have two formats a full SIM number and a partial SIM number A partial SIM number may appear on the SIM card itself or when the barcode on the SIM is scanned We hold both formats in SIMPro so you can search based on either A full SIM number will always begin 89 and will be 19 or 20 digits including a check digi
11. 4 10 Customer Documentation bel Wireless Logic SMS Clicking on SMS on the navigation menu will present you with different options regarding sending SMS viewing messages managing your connections and templates through the Wireless Logic SMS platform Dashboard SIMs G BilPro B SMS Billing Accounts Reports Send SMS Inbox Sent Messages Manage Numbers Add Full Bar Remove Full Bar Enable Roaming Disable Roaming Manage Groups Message Templates Using the SMS platform is restricted to those users who have been granted the SMS role within SIMPro and are assigned a primary billing account This primary billing account is used to calculate the charges for the SMS usage you incur If you do not have access to the SMS platform or would like to discuss your SMS tariff please contact your account manager who will be able to discuss this further 4 10 1 Sending SMS Click on Send SMS this will show you the interface where you can send SMS in as HannahDem hallstone Logoul Send SMS Recipients Send From No recipients have been added N Inbox 0 Recipients Selected Message Template To add recipients please either search for them below using the search box or select them from your SIMPro SIMs Imported Saved Numbers or Groups below Message Enter a Number Label ot Group Add SIMPro SIMs imported Saved Numbers Groups Fitter ro Setect All Clear Selection Add Sek Save as Message Template D SIM
12. DES 6 3 4 Adding Information From Your Systems ccccccseeccecseeeeeeeeeeeeesaeeeeeeseeseeeseeeeeesaaeeeeeaaaeees 6 3 5 e EEEE E EINER T T 6 3 6 KEN TOM ae a ee eee ore ee eee ee 7 uamuosavedusians 8 4 1 Accessihg ENEA EA aE Eini 8 4 1 1 Eere siia EO a ee ee ee ee ee 8 4 2 Managing your User tesicnainiekeamundesivdetn 9 4 2 1 Levels of User ACCESS unse nenn 9 4 3 The Customer DA ee ee er 11 4 4 SIM Management Searching and Filtering to find the SIMs you want to work with 12 4 4 1 ee ee 12 4 4 2 A BEN deat gue ena eget 12 4 4 3 Pasting or Uploading Lists ore caret oan ee ehe een ee een nee ee 13 4 4 4 Customising Results anne ee ee 13 4 5 SIM Management Carrying out Actions on SIMS 19 4 5 1 E E E E SE EE 14 4 9 2 Reresning SIMS ee een ee 14 4 5 3 SIM Swaps uensseeesssssennsnuenennonennnonennnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnennnnnennennnnnennnnnnnenn 15 4 5 4 SIM Swaps Bulk nee ee een 15 4 5 5 Managing Bars AOC a FM AN asics eas een ee 16 4 5 6 Managing Bars Removing a Full Bar ana psiownasatsatexeueiudebletendeee 16 4 5 7 Managing Services Enable ROa mMing
13. E LI 100213 Customer Distribution Page 24 Customer Documentation bel Wireless Logic 4 11 1 Invoice Reports There are 3 levels of data available to customers Invoice Summary Details the breakdown of charges by CTN and charge type also includes custom field 1 username against the connections 9 Invoice Detail Details the breakdown of charges by CTN charge type and also total usage Statistics for each charge type It also contains network username SIM number activation date custom field 1 tariff code and inclusive tariff allowances against actual usage Usage Detail Details billing session data for each SIM on your account 4 11 2 Invoice Drilldown Clicking on an Invoice Date will take you to a more detailed view for that invoice This will display all of the information which is included on your invoice and then a breakdown for each mobile number on your account including Line Rental Usage charges for Data SMS CSD Roaming etc Wireless Logic Limited Trial AP 394726 Signed in as HannanDemo naisione Airtime Invoice Wireless Logic Limited Trial Grosvenor House Horseshoe Crescent Usage Period 01 06 2014 30 06 2014 Rental Period 0170772014 31 07 2014 Beaconsfield Bucks invoice Number AP 394726 Account Number 100213 Monthly Charges for 129 terminals Line Rental Data Data Aggregation Nokia Mapping Other Net Amount VAT Amount invoice Total 25M rec
14. S Selected To send an SMS please follow these steps Please Note The SMS service is international and requires all recipients to be entered in an international format starting with the correct international code This code must exclude beginning with 00 or a 1 In the Message Details box you can choose which Send From inbox you want to use If you have multiple inboxes you will see a list of these If you only have one inbox you will just have the default Inbox option 2 In the Recipients Details box you are able to enter a MSISDN label you have associated with a MSISDN or a group you have setup If you start typing into the Recipient box you will see any available devices or groups based on what you have typed Select either a message template or enter text in message box Press Send SMS To see the live status of the SMS click on the link in blue at the bottom of the page oS Click here to show live message status Customer Distribution Page 20 Customer Documentation bel Wireless Logic 4 10 2 Live Message Status The status will refresh every 10 seconds and provide an update 1 Sent this is the first possible status It means SIMPro has received the request and sent it on via our SMS provider 2 Pending the provider has the message and its now pending This means it is waiting delivery 3 Delivered the message was delivered and has been received by the reci
15. SIM Swaps Bulk Alternatively there is a function for completing bulk SIM swaps more than 1 request You can go to the Uploads section on the Navigation Bar to complete this request Signed in as SIMPro User Logout Uploads e Upload Type Bulk SIM Swap by ICCID Network Vodafone CSV File Choose File No file chosen In the Upload Type filter there are two options for Bulk SIM Swap Bulk SIM Swap by ICCID or Bulk SIM Swap by MSISDN The first requires you to provide the ICCID of the current SIM and the ICCID of the new SIM the second requires you to provide the MSISDN of the current Connection and the ICCID of the new SIM For example to swap the connection 447894569012 from the SIM 89441000301679271322 to the new SIM 89441000301679271314 your file would look as follows For Bulk SIM Swap by ICCID 89441000301679271322 89441000301679271314 For Bulk SIM Swap by MSISDN Customer Distribution Page 15 Customer Documentation bel Wireless Logic 447894569012 89441000301679271314 Next select the network on which you want to carry out the swap Then click the Choose File button and you will be able to browse for the csv file to upload Click Go A list of SIM Swaps will be displayed showing the existing ICCID the MSISDN of the connection and the new ICCID on to which it will be swapped You also have the opportunity to add a customer reference to allow you to track the
16. age 32 Customer Documentation Il Wireless Logic Please note the usage on this page is shown in MB Clicking on the SIM will take you to the details for that connection including a graphical display of the month to date GPRS usage over the Wireless Logic private APN s 4 14 Uploads Selecting Uploads from the Navigation Bar will allow you to perform bulk operations such as uploading custom data against your SIMs or performing bulk SIM swaps 4 14 1 Uploads Custom Fields Select the upload type as Custom Fields Click Choose File The file you upload should contain up to 5 columns which will be uploaded in to the custom fields There are two options on how we treat blank fields which are chosen from the Save Choice drop down menu 8 Update this will ignore blanks in your data and maintain the existing data in those fields e Overwrite if you leave blanks in the data you upload it will overwrite the data currently held in those fields For example if there are a number of SIMs which already have some Custom Data against them SIM Number Custom Field 1 Custom Field2 Custom Field3 Custom Field4 Custom Field 5 EEIPENEPPILTEYZUNTTA Test Data 1 Wireless Logice I If you upload a file with update as follows 8944301221573244067 Test Data2 Beaconsfield HP9 1LJ Your data will end up as follows SIM Number Custom Field 1 Custom Field 2 Custom Field 3 Custom Field 4 Custom Field
17. age template you want to remove BillPro Invoice List Clicking on BillPro on the navigation menu will show the Invoices for your account From here you can drill down into the individual invoice details or download one of three levels of invoice data BillPro access is restricted to those users who have been granted the finance role within SIMPro By default this will be the primary billing contact given to Wireless Logic If you would like other users to have access to billing information please contact our Customer Service Team who will be able to arrange this for you BillPro Signed in as Sil Pro User Logout a un Weeeestope A ums Doms ono oats CETERA ESTEE Ss ss ebb SMAN ea i a _ Wireless Logic 100213 230972013 SEE ik Downkad Downkad Downkbad ESTES Eee De A NER RER NEN S m ee ee ee EEE TER T
18. are five custom fields available against each connection these can be re named and labelled accordingly This is managed through the Billing Account section These custom fields can be used to tag a reference or group connections together At present only custom field 1 will be shown on invoices Custom fields can be updated or edited through the Uploads section of SIMPro Customer Distribution Page 5 3 3 3 4 3 9 Customer Documentation tl Wireless Logic 3 2 4 Customer Reference An optional customer reference is available to add on all requests made via SIMPro This customer reference will only be included in the subject line of the emails sent via SIMPro for the duration of the request Customer Solutions In SIMPro 4 we have introduced the concept of a Customer Solution which is essentially an activation profile When you initially take SIMs from Wireless Logic at least one customer solution will be built to your requirements This solution contains all of the details needed to activate your SIMs It contains a tariff which will normally include a set amount of data for a given line rental The tariff will also detail the costs of other services such as SMS CSD Voice and any usage over and above the included amount It also contains the details of the Services required by the customer on the SIMs they take from Wireless Logic such as CSD Data and Fax Numbers Voice Voicemail SIM PIN numbers etc Additiona
19. available in SIMPro only for SIMs which make use of our NetPro service and only for Data not SMS CSD or Voice Also the usage system does not distinguish between local and roaming usage Different types of usage monitoring are available dependant on which MNO is being utilised if available usage reporting will be in one of the following types Real time on session close Real time on session close and current open session updates at least daily 6 Month to date usage updated every 1 2 hours including current open sessions For more information on what each MNO can offer please speak to your Account Manager Usage Data is not based on the mobile networks billing systems and while Wireless Logic make every effort to make the data accurate we do not accept responsibility for omissions or discrepancies 4 13 2 Generating usage reports Clicking on Reports and selecting NetPro Usage from the menu will take you to the NetPro Usage Reports screen You can select the type of report to run from the report options panel Report Type Report Detail Output Usage by SIM By Month Screen There are two types of report available 9 Usage by SIM 9 Usage by Tariff Customer Distribution Page 31 Customer Documentation bel Wireless Logic Signed in as SMPro User Logout NetPro Usage Reports Report Type Report Detail Output Usage by SM By Month Screen xl Filter YO Account Taritt Wireless Loge Limted BT 000 Wireless L
20. cent invoice usage and charges against that SIM Customer Distribution Page 18 Customer Documentation tl Wireless Logic 4 8 SIM Management Edit SIM Details 4 9 You can also click Edit SIM to amend the custom fields associated with that SIM Edit SIM Billing Account Account Name Wireless Logic Limited Trial Account Number 100213 SIM ICCID Network Vodafone Germany Status Cancelled Workflow Status None Dispatch Date 05 03 2013 Custom Fields are VODAFONE GERMANY O ustom Field 2 O ustom Field 3 O ustom Field 4 oO When you have entered the required data click Update to save the changes SIM Management Multiple SIM Edit If you want to edit more than one SIM you can do this on the main SIM Management screen Find the SIMs you are interested in using the Quick Search Filter or Paste and Upload panel Once selected click the Edit button a box will be displayed as below a Multiple Edit Details Cancel Update Enter the custom field data you want to apply to the group of SIMs and click Update The Custom Fields of all of the selected SIMs will be updated to the entered data Note if you leave a field blank it will overwrite any data already in that field If you want to update the custom data on lots of SIMs but have different data for each SIM then you can use the Upload Custom Field Option from the Uploads menu Customer Distribution Page 19
21. ecords per page Search Date Sent Sent From SentTo Network Operator Cost No data available in table Showing 0 to 0 of 0 entries Previous Next 4 11 5 Invoice Drilldown Nokia Mapping Clicking on Nokia Mapping will display charges associated with the use of Nokia mapping data and platforms 4 11 6 Invoice Drilldown Individual Number You can also click on an individual number and drilldown to a more details report of the usage against that SIM and the associated costs Dashboard SIMs GBillPro W SMS Billing Accounts U sage for Signed in as SIMPro User Logout Usage Type Included Used Cost Details GPRS 0 MB 65 13 MB Details From here you can also download a detailed usage report for this connection by clicking on Download Connection Usage Report the report will be emailed to you once generated 4 11 7 Invoice Drilldown Individual Number Detail You can access full detail of sessions etc by clicking on Details Usage Details Sonea m ator Lae 55 v records per page Search a GPRS Upload GPRS Download Call Date Time Destination MB MB Cost 27 09 2013 08 43 10 ap postpaidsession 0 58 0 0 559600 30 09 2013 20 44 32 ap postpaldsession 0 55 0 0 552600 01 10 2013 02 44 33 8p postpaidsession 0 55 0 0 554000 01 10 2013 08 44 35 ap postpaidsession 0 55 0 0 552600 01 10 2013 14 44 43 ap postpansessun 0 55 0 0 553300 Customer Distribution Page 26 Customer Documentation bel Wirel
22. ess Logic 4 12 Billing Accounts The billing accounts tab on the navigation menu allows you to look at your account details you will see a list of accounts which your user has access to manage Dashboard SIMs GBillPro ESMS Billing Accounts Reports npe Signed in as SIMPro User Logout Billing Accounts 2s v records per page Name Account Number Account Manager Wireless Logic Limited Trial 100213 Oliver Tucker Showing 1 to 1 of 1 entries Previous Next Customer Distribution Page 27 Customer Documentation 4 12 1 Billing Accounts Account Details tl Wireless Logic Clicking on the account name will take you to the Account Details screen MS amp Billing A Reports ZUploads Links Wireless Logic Limited Trial 100213 Back to Billing Account List Account Number Name Account Manager Custom Field Labels Custom Field 1 Custom Field 2 Custom Field 3 Custom Field 4 Custom Field 5 Wireless Logic Limited Trial Oliver Tucker username Address 1 Address 2 Address 3 Address 4 Address 5 Address 6 Email Addresses SIM Admin Email Account Manager Email Outages Email Usage Alert Email Signed in as SIMPro User Logout Grosvenor House Horseshoe Crescent Beaconsfield Bucks HP 1LJ hannahhailstone wirelesslogic co uk emmafouracre wirelesslogic co uk hayleywhite wirelesslogic co uk mattthomas wirelesslogic co uk
23. hen you should enter the reference this is optional Click Create Request 4 5 9 Service Level Agreements SLA s The below time scales apply to requests made via SIMPro e 1 5 refreshes bars updates to international and roaming will be requested completed within 3 hours 9 5 refreshes bars updates to international and roaming will be requested completed within 24 48 hours SIM Management Exporting Data Find the SIMs you are interested in using the Quick Search Filter or Paste and Upload panel as if you were going to perform an action and press the export button on the right hand side SI M Management Oo Signed in as SIMPro User Logout Filter Select All Select Current Page Clear Selection Export 3 SIMs Selected The results will then be sent to the email address that is registered in your user profile There is no limit to the amount which can be exported but if the value is over 75 000 it will be split into multiple files Customer Distribution Page 17 4 7 Customer Documentation bel Wireless Logic SIM Management Individual SIM Details Clicking on an individual ICCID will take you to a detail screen which shows all attributes for the SIM SI M Signed in as SMPro User Logout on Billing Account Connection Account Name Wireless Logic Limited Trial MSISDN Account Number 100213 IMSI None SIM Data None ICCID Fax None Network Vodafone Germany Tariff WL 110 WL 110 Status Canceled Ac
24. illPro INVOICE 24 4 11 1 IVO EI ee eee ae eer eee ee 25 4 11 2 INVOICE DIN aad ee 25 4 11 3 Invoice Drilldown GPRS Aggregation ccccccseeceeceeeeeeeeeeeeeeeaeeeeeeeeeeeesaeeeeeesaees 25 4 11 4 Invoice Drilldown SMS Aggregation Service uunneeuesnsssnnennennnnnennnennnnnnne nennen 26 4 11 5 Invoice Drilldown Nokia Mapping en scenes sou ata s eacenaenvdeadvesvondeuebeanideet vaxeceniduddentes 26 4 11 6 Invoice Drilldown Individual Number 2220222202240022000000000000BRnno nenne 26 4 11 7 Invoice Drilldown Individual Number 6 26 4 12 Billing Accounts nie anna een ee 27 4 12 1 Billing Accounts Account 5 5 28 4 12 2 Billing Account Account Details Edit u un na 29 4 12 3 Billing Account Tariff Deals ans ee 29 4 12 4 Billing Account Customer Solution 6 5 30 4 12 5 Billing Account Setting Usage 8 5 30 4 13 Reporting NetPro Usage mente nenne een en 31 4 13
25. ity to request activations ROLE ACTION REFRESH Ability to request a refresh ROLE _ACTION_SIM_ SWAP Ability to request a SIM swap ROLE_ACTION ENABLE _FULL_ BAR Ability to request a full bar ROLE_ACTION REMOVE_FULL_ BAR Ability to remove a full bar ROLE_ACTION ENABLE ROAMING Ability to enable roaming ROLE ACTION DISABLE ROAMING Ability to disable roaming Customer Distribution Page 10 Customer Documentation tl Wireless Logic 4 3 The Customer Dashboard Dashboard SQred i as nad tane_ Loge Top Ten GPRS Usage SIMs by Tariff Active Commactions by Network al number of act nnectioni 3 e 29 4 1 N A 04 P E A s P ra 4 5 4 N A 4 S s a 4 g a N a 8 ct cco 88 w 00 W o o Mwi o70 W 1 Bw 103 er 9 Pa R gt es a 38 wo 007 88 wo 0s EB wr ai es ws eth ber 336 88 Pa f er s Ka i i 4 5 a 88 ww 005 68 ww 203 f Fa e gt D gt we gt s la Connection Activations by Week inactive SIMs by Network Activations oy s Tora number of a ums 16 Pending 2 Meteo Loge Traf Orange Vasotone an a 2 Fi F Q F x P Germany 1 Aggregated Tariff Usage Data not based om the mobile Networks Billing vyitems and while Wireles
26. lly it contains details of the connectivity required by the customer whether that is on the Public APN NetPro Our Private APN or the customer s own Private APN If you are using NetPro then it will also include the specific requirements for your SIMs no VPN Fixed Public IPSEC VPN SSL VPN etc Each Customer Solution can then be named so if you have different types of SIM or different projects you can have a Customer Solution for each of those scenarios For instance you could have a solution called Standard Tracking and another called Tracking with Roaming with the only difference being that roaming is requested in the second Or if you have a 500MB Tariff for your ANPR Product which goes over an IPSEC VPN and a 2GB Tariff for your CCTV which required connectivity on an SSL VPN you can have two solutions named ANPR and CCTV which will contain all of the relevant settings for us to get the SIMs configured correctly SO now when customers come to activate a SIM you will simply be asked to pick the Customer Solution to use for that connection Adding Information From Your Systems You can upload information and store it against a SIM there are 5 Custom Fields available the first of these is the Username field from SIMPro v3 but you can edit any of these fields for your own information enabling you to search for SIMs based on your own data Help As well as this user guide within the application there are help bu
27. luded broken down to those within SIMPro and those imported saved numbers To edit the group name or connections within the group click on the hyperlink This will then allow you to edit the name of the group and connections To remove connections select the line of data and click delete selected numbers To create a new group enter the group name and press create Then add and remove connections as needed Customer Distribution Page 23 4 11 Customer Documentation tl Wireless Logic 4 10 7 Message Templates Clicking on Message Templates on the SMS menu will show you a list of all your message templates and allow you to create update and delete them Signed in as HannahDemo halistone Logout Message Templates 25 J records per page Showing 1 to 2 of 2 entries Search Template Name Message I Get imei 5 ca C Reboot RO co Previous Next To add a new message template click on the Create a New Message Template button This will load an empty template message for you to create and save Complete the Template Name box and fill in the message box with the required content Click Save This will now appear as a template when sending an SMS To edit a template name and content click on the hyperlink of the template name This will allow you to make changes to both fields Click Save To delete a message template click the Delete button next to the mess
28. ogic Limited Trial WL 001 WL 020 v WL 110 x Account Number Month Network October 2013 Bouygues Telecom 02 02 Giobal 02 ireland Crear Fitter You can use the paste area or alternatively there are several different filters available to help define the search Network Custom Field 1 5 Tariff Month Account Each report can be run to show a month summary or a daily breakdown and each can be viewed either on screen of downloaded which will be emailed to you Filter is Account jene Wireless Logic Limited 8T 000 Wireless Logic Limited Trial kerjuk WL 020 WL 110 Account Number December 2013 November 2013 i October 2013 Bouygues Telecom 02 02 Global 02 reland X Clear Fiter By default the report is filtered to show only the current month you can select additional months as required Once you have selected your filter click Go to run the report Results Units in MB 25 v records per page Showing 110 2 of 2 entries Month Account Number icco MSISDN IMSI Network Taritt Month Up Month Down Total July Wireless Logic Limited 100213 8944 122650430010526 447416592920 Orange WS 902 442 20 81 25 22 Trial July Wireless Logic Limited 100213 8244122650546819026 447420183263 Orange WL 020 029 6 84 713 Trial Previous Next lt gt The results can be sorted into either ascending or descending order by using the arrows in the column headers Customer Distribution P
29. or them below using the search box or select them from your SIMPro SIMs Imported Saved Numbers or Groups below Oooo SIMPro SIMs Imported Saved Numbers Groups Select All Clear Selection Add Selected Numbers Delete Selected Numbers When you add more than one device to the Recipient list you then have the option to add the devices to an existing group Alternatively you can create a new group from the list of devices in the Recipient list Clicking the Save as Device Group or Add to Device Group buttons will present you with a popup that will allow you to do this Customer Distribution Page 21 Customer Documentation tl Wireless Logic 4 10 4 Inbox Sent Message Clicking on Inbox Sent Messages on the SMS menu will show you all the messages you have sent and received and the status of any of the messages On the Inbox tab it will detail the sent from number content of the message status and a time stamp of when the message was received Inbox Signed in as HannahlDemo hailstone Log Sent Messages 25 w records per page Showing 1 to 25 of 44 entries Search Sent From 204043726317953 345901001772356 34683953163 34683953163 34683953163 34683953163 34683953163 APP 170 3 3 COM 95 L PAP wiapn com GPS 3D RTIME 8 INP 0000001111 12 2V 4631172505 ESN 194 143 169 44 7600 LMD To view the sent items change the
30. ords per page Showing 1 to 25 of 129 entries Search cm Username Network Rental NetPro Data sms cso Roam Other Total en a a 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 4 11 3 Invoice Drilldown GPRS Aggregation Clicking on the Data Aggregation link will show you details of how the aggregation charges are calculated This breakdown will show all of the aggregated tariffs network quantity of MSISDN s inclusive data allowance per tariffs total available amount of data total usage and the cost for any usage outside of the usage allowance Clicking on the Total Cost link will show each MSISDN on that tariff and the total amount of usage in MB each connection has had Data Aggregated Summary for AP xl Signed in as HANNAH TEST Logout Taritt Network Number of CTNs inci per CTN Total inci Total Usage Total Cost Vodafone 0 25 435 00 MB 741 61 MB Orange 0 25 MB 1746 75 MB 905 43 MB 02 025 MB 2120 50 MB 1093 60 MB 02 0 25 MB 753 25 MB 747 94 MB Customer Distribution Page 25 Customer Documentation Wireless Logic 4 11 4 Invoice Drilldown SMS Aggregation Service Clicking on SMS Aggregation Service will detail all SMS messages and charges associated with the use of our SMS aggregation service Dashboard SIMs BillPro SMS Billing Accounts Reports SMS Aggregation Service Summary for AP 344957 Signed in as SIMPro User Logout Total Number of SMS Sent Total Cost 25 v r
31. pient 4 Expired The SMS validity period varies per network and if the SMS remains undelivered it will eventually expire on the network 4 10 3 Adding Recipients Besides the below methods if you know the connection you wish to SMS you can simply begin typing the number group name in Alternatively there are three methods available to add recipients to send an SMS to 1 SIMPro SIMs this displays your existing connections you can find the required numbers by searching within the results and ticking the selection to confirm 2 Imported Saved numbers SMS can be sent to connections outside of the existing SIMPro base Enter the MSISDN for the connection and press add this will remember the details going forward in the imported saved numbers tab 3 Groups can be created for sets of connections if searching a number it can either be added to an existing group or if needed a new group can be created Press Add to confirm the connections into the Recipient s box The total amount of recipients will be displayed under the results To remove a connection group from the Recipients box press the black cross next to the line of data Recipient Details Recipients 447921312683 447918330793 89441000302852724756 SIMPro x 447918330794 89441000302852724749 SIMPro x 3 Recipients Selected Clear Recipients Save as Group Add to Group Add Recipients To add recipients please either search f
32. request against your own systems 4 5 5 Managing Bars Adding a Full Bar Select the SIMs you wish to bar and click the click the Add Full Bar Button Action Confirmation If you would like to put a reference against the request so that you can track it against your own systems then you should enter the reference this is optional Click Create Request 4 5 6 Managing Bars Removing a Full Bar Select the SIMs you wish to unbar and click the click the Remove Full Bar Button Action Confirmation If you would like to put a reference against the request so that you can track it against your own systems then you should enter the reference this is optional Click Create Request 4 5 7 Managing Services Enable Roaming Select the SIMs you wish to enable and click the click the Enable Roaming Button Action Confirmation Customer Distribution Page 16 4 6 Customer Documentation Il Wireless Logic If you would like to put a reference against the request so that you can track it against your own systems then you should enter the reference this is optional Click Create Request 4 5 8 Managing Services Disable Roaming Select the SIMs you wish to disable and click the click the Disable Roaming Button Action Confirmation Enter a customer reference optional If you would like to put a reference against the request so that you can track it against your own systems t
33. s Loge make every effort 10 make Ihe Gate accurate we Oo 544 accept fesponsibilny far omissions ar Total Aggregates Data Allowance K BD Used Apprepated Data Current Month to Date Over Alomance K W ned Aggregated Data Current Month to Date K The customer dashboard is intended to quickly show customer s key information about their SIM estate there are a number of widgets available and we plan to add others over time 8 Top Ten GPRS Allows customers to see their highest usage SIMs which have transferred data over the Wireless Logic private APN s SIMs by Tariff Shows how many SIMs a customer has on each of their Tariffs Active SIMs by Network Shows how many SIMs a customer has on each Mobile Network Activations by Week Shows the customer s activation trend for the last 4 weeks Inactive SIMs by Network Shows the customers inactive stock level for each Network Activations Pending Shows how many connections are pending to be completed for each Network 9 Aggregated Tariff Usage Shows total amount of available pooled data per tariff Also shows month to date usage vs total available amount of data Only available if utilising NetPro On most of the Widgets the graph is clickable and will take you directly to a filtered view containing the list of SIMs which makes up the data Users can customise the dashboard to show the desired information by editing which widgets are on display in the top right hand side of
34. stomer Solution drop down If you want to view the details of a particular Customer Solution select it and then click the info button to display the full detail of the solution Once the details have been completed press Create Request 4 5 2 Refreshing SIMs Select the SIMs you wish to refresh and click the click the SIM Refresh Button Action Confirmation Enter a customer reference optional Cancel Customer Distribution Page 14 Customer Documentation bel Wireless Logic lf you would like to put a reference against the request so that you can track it against your own systems then you should enter the reference this is optional Click Create Request 4 5 3 SIM Swaps Select the SIMs you wish to swap and click the SIM Swaps button Sl M Swa p Signed in as SIMPro User Logout Enter a customer reference optional Please enter the new ICCIDs for the SIMs to Swap ICCID MSISDN New ICCID 89460800100014100051 467190003910005 If you would like to put a reference against the request so that you can track it against your own systems then you should enter the reference this is optional A list of the ICCID s and the current MSISDN s will appear and against each SIM listed in the request you will need to enter the new ICCID of the SIM you want to swap the connection to All properties of the connection will remain the same but be swapped to the new SIM Click Create Request 4 5 4
35. t The partial number will have some of the initial digits missing as these identify the network to which the SIM belongs Connections Each SIM will have a connection associated with it When a SIM is activated the mobile network will assign an MSISDN and an IMSI which uniquely identify the connection and are associated to a SIM the connection also has a state 3 2 1 Possible Connection States Not all mobile networks support Active Ready Test so for networks without this feature it will not be displayed as an option 9 Inactive The SIM is not Billable the SIM is not usable 9 Active Test The SIM is not Billable the SIM is usable and will automatically move to an Active state after a set period of time or if a usage limit is reached 9 Active Ready The SIM is not Billable the SIM is usable and will immediately move to Activated when it is first used Active The SIM is Billable and the SIM is usable Barred The SIM is Billable the SIM will be unusable Cancelled The SIM is not Billable the SIM is unusable Inactive Swapped The SIM is not Billable it is the old SIM from a SIM swap 3 2 2 Work Flow Status When a request is submitted this action is logged and will show a work flow status which will indicate the progress of the request The work flow status is shown next to the connection details Once the request is completed the connection will no longer have a work flow status 3 2 3 Custom Fields There
36. t buttons Select None Select Current Page Select All 1 SIMs Selected Customer Distribution Page 13 Customer Documentation Il Wireless Logic Select None will clear any selections you have made Select Current Page will select all of the SIMs visible on the current page 6 Select All will select all of the SIMs you have searched for on all pages Once you have made you selection you can carry out actions using the Action Buttons across the top of the SIM Management Screen S M Management Signed in as SIMPro User Logout Filter Select All Select Current Page Clear Selection Export 3 SIMs Selected 4 5 1 Activating SIMs Select the SIMs you wish to activate and click the Activate Button You will be taken to the Activate SIMs page Activate Ss Signed in as SIMPro User Logout Enter a customer reference optional Change all SIMs Custom Field 1 Wireless Logic Limited Trial 100213 Customer Solution Vodafone default WL 208 8 ICCID MSISDN Custom Field 1 Customer Solution ul ee Vodafone default WL 208 9 If you would like to put a reference against the request so that you can track it against your own systems then you should enter the reference this is optional If you would like to add a username to the connection this should be entered into the Custom Field 13 You can then select the Customer Solution you would like to use as the activation profile from the Cu
37. the Billing Account page 6 Bill ng Accounts New Usage Alert Alert type Billing Account Low value for monthly usage alert Low Value units Select ia High value for monthly usage alert High Value units Select There are three different alert types available Billing Account provides an alert across the entire base of connections 9 Tariff level provides an alert for all connections within the same tariff MSISDN level provides a bespoke alert for individual connections Enter the low value for monthly usage alert followed by the value of this amount from the drop down list Customer Distribution Page 30 4 13 Customer Documentation tl Wireless Logic Finally enter the high value for monthly usage alert followed by the value of this amount from the drop down list Press Create A daily summary email will be sent from activations wirelesslogic com to the registered email addresses in the Usage Alert Email section on the billing account page If this field is blank it will prompt for an email address to be added before creating an alert The daily summary email will contain the following information SIM MSISDN IMSI Network Custom field 1 Inclusive tariff data allowance Monthly low and high alert value Dates the low and high alerts were reached Month to date usage Reporting NetPro Usage 4 13 1 Types of usage reporting Usage Reporting is
38. the screen Users can request to change the landing page when logging in allowing for flexibility per user experience If required please contact the Customer Service team Customer Distribution Page 11 4 4 Customer Documentation tl Wireless Logic SIM Management Searching and Filtering to find the SIMs you want to work with You can access the SIM Management screen which allows you to manage your SIMs by clicking on the SIMs button on the Navigation bar Once you are there by default you will see a list of every SIM on your base you can then filter and search for the SIMs you are interested in SIMs G BillPro W SMS Signed in as SiMPro User Logout SIM Management Filter Select All Select Current Page Clear Selection Export SiMs Selected 10 v records per page Search 4 4 1 Quick Search In the quick search box you can enter any piece of information which you want to search for for instance you can enter all or part of a SIM number MSISDN or any other piece of information displayed on the screen such as custom fields If you only enter part of the data the results will display any information that includes that data Search 4 4 2 Filtering If you click the Filter Button then the filter panel will drop down To keep the filter menu permanently in view click the button next to the filter header SIM Management Signed in 85 HannahDemo ha stone Logo Filter
39. tivation Date 01122013 Workflow Status None Contract End Date 01 02 2015 Dispatch Date 0802 2013 Billing Start Date None Custom Fields Status Canceled Field Number Field Label Field Value Workflow Status None 1 username VODAFONE GERMANY Roaming Disabled 2 Custom Field 2 Voicemail Disabled 3 Custom Fieid 3 4 Custom Field 4 Custom Fiel 5 NETPro Usage Information unavaiabie BILLPro Usage History Invoices SIM Us age for 4 invoice Date Rental MNet GPRS SMS cso Roam Other Total 27 11 2013 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 24 10 2013 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 m 2309 2013 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 30 08 2013 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 3 0 ne gt 24 07 2013 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 2 26 06 2013 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 Apr 13 May 13 jun 13 1 13 Aug 13 Sep 13 Usage Month 88 GPRS At the top of the screen on the left you have detailed information about the billing account for the SIM the details and any custom data you have uploaded On the right you have detailed information about the connection on that SIM including the Tariff which you can click on to retrieve further details At the bottom of the screen you have a graph showing details of the current months usage for that SIM this only works if the SIM uses our NetPro service and the re
40. ttons which will display help relevant to the section you are using at the time Customer Distribution Page 6 tel 3 6 Key Contacts Customer Service activations wirelesslogic com T 44 0844 804 4111 Option 3 Customer Support acctmgt wirelesslogic com T 44 0844 804 4111 Option 2 contracts wirelesslogic com T 44 0844 804 4111 Option 2 sales wirelesslogic com T 44 0844 804 4111 Option 1 Technical Support support wirelesslogic com T 44 0844 804 4111 Option 4 Finance creditcontrol wirelesslogic com invoice wirelesslogic com T 44 0844 804 4111 Option 5 4 1 Customer Documentation bob Wireless Logic Section 4 Using SIMPro Accessing SIMPro SIMPro 4 is available on the following URL https simpro4 wirelesslogic com 4 1 1 Logging On You will be prompted for your username and password if you don t already have these our Customer Service department can create one for you SIM Please sign in Username SIMProUser Password Remember me Seta 0 Customer Distribution Page 8 4 2 Customer Documentation bel Wireless Logic Managing your User Account Once you have logged into SIMPro you are able to manage your user account on the top right hand side of each screen you will see the user you are logged is as Signed in as SIMPro User Logout If you click on this it will take you to the user management page Edit
41. x Network Account Dispatch Date From Dispatch Date To Custom Field 1 select option select option iy x x Taritt Account Number Order No Activation Date From Activation Date To Custom Field 2 Connection Status Customer Batch ID Customer Batch Ret Cancellation Date From Cancellation Date To Custom Field 3 Select All Select Current Page Clear Selection Reset Column Order Show hide columns 0 SIMs Selected You can now set the filters you want to limit the SIMs you can see in the table When a filter is applied the Filter bar will turn green so that you know you have one or more filters enabled Once you have chosen the filters you would like to apply simply click Go To clear the filters you have applied open the filter panel and click the Clear Filter button on the bottom right hand side Customer Distribution Page 12 4 5 Customer Documentation Il Wireless Logic 4 4 3 Pasting or Uploading Lists The right hand side of the filter panel allows you to search for SIMs either by uploading a csv file or by pasting a list on to the screen SI M Management 2 Signed in as SIMPro User Logout Filter 9 ce CHR 0 0 8 BASSAS EEE CECE eee
42. your account and the email addresses which are used to notify people for various reasons such as Usage Alerts and Outage Notifications Dashboard SIMs GBillPro M SMS Billing Accounts Uploads amp Links Edit Wireless Logic Limited Trial renee eae Account Number 100213 Address 1 Grosvenor House Name Wireless Logic Limited Trial Address 2 Horseshoe Crescent Account Manager Oliver Tucker Address 3 Beaconsfield Address 4 Bucks Address 5 Address 6 HP9 1LJ Custom Field Labels Email Addresses Custom Field 1 SIM Admin Email Address username hannahhailstone wirelesslogic co uk emmafour Custom Field 2 Account Manager Email Address Custom Field 3 Outages Email Address Custom Field 4 Usage Alert Email Address mattthomas wirelesslogic co u k Custom Field 5 When you have finished editing the details simply click Update to save you changes 4 12 3 Billing Account Tariff Details Clicking on the tariff code will take you to the Tariff Details screen you can also get to this by clicking on a tariff code in SIM Details Tariff m BT 000 Signed in as SiMPro User Logout Name 51 000 Rental 0 0000 Code Mitet 0 0000 Network Bouygues Telecom SIM Cost 600 ae ZERO LR GPRS Aggregated No Reseller Min Term Contract Length 24 Inclusive Extra Extra Cost SMS 0 0 0000 per unt Roam SMS 0 0 0000 per un GPRS 0 kiobytes 0 klobytes 0 0000 ER Roam GPRS 0 0 megabytes 0 0000 per unt cso 0 0 0 0000 upin Roam CSD 0 0

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