How to Connect to PHOENIX-NET-SECURE
Contents
1. 2W AQ ny Hoven PHOENIX NET SECURE PHOENIX NET FAST User Guide Windows 8 Revised 29 September 2014 Introduction The purpose of this document is to instruct users on how to connect to the University Wireless Service PHOENIX NET SECURE PHOENIX NET FAST Once connected to the service users will be able to access Internet resources This guide assumes you already have active directory user credentials You can logon to University machines Configuration Ensure that your wireless service on your laptop is enabled Most modern laptops have one or two options for disabling wireless Click on the wireless icon on the taskbar You will be presented with a list of available wireless connections Select PHOENIX NET SECURE PHOENIX NET FAST selecting the tick box to connect automatically Click on the Connect button to connect 13 42 29 09 2014 Networks View Connection Settings Flight mode Off On il BELLEROPHON l ill CUC NET SECURE ull PHOENIX NET SECURE Connect automatically Ol PHOENIX NET GUEST l CUC NET GUEST all CUTP SECURE il eduroam l You will be prompted to enter your active directory credentials into the User Name and Password fields and then press OK FN ye4 aill PHOENIX NET SECURE Enter your username and password Username Password Cancel You will then be prompted to accept a security certificate which you will need to click the Connect button in2. order to be able to connect Networks aill PHOENIX NET SECURE Continue connecting lf you expect to find PHOENIX NET SECURE in this location feel free to connect Otherwise t may be a different network with the same name If your credentials are valid and correct you will now have Internet access and the WiFi icon on the taskbar will show as connected Troubleshooting e cannot see the wireless network o If you can see other networks you may not be in range of PHOENIX NET SECURE PHOENIX NET FAST Please check you are within range Check that wireless is enabled on your device If you are able to see PHOENIX NET SECURE but not PHOENIX NET FAST it is possible that your device does not support connection to the FAST network e cannot connect to PHOENIX NET SECURE PHOENIX NET FAST wireless networks o If any error message is displayed action accordingly o If your device has previously remembered the PHOENIX NET SECURE PHOENIX NET FAST networks please delete and try again o Your device may have been previously excluded from our network Please go to see the ITS Service Desk located in the Library e cannot log into PHOENIX NET SECURE PHOENIX NET FAST o If a login is not allowed for any reason an error message will be displayed The most likely reason is that your credentials have been incorrectly entered These are case sensitive e cannot surf connect to xxxxx o If you see a URL block page the site you are trying
3. to surf to is blocked by University Policy If you feel this has been done in error there is a process clearly displayed on the block page in order for you to request the page to be reviewed This process takes around 24 hours and is provided by 3 parties o If no block page is seen it is likely to be the remote site blocking access Check with the site owner
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