Home

PC-Doctor Service Center 9.5 User Guide © 2005-2015 PC

1. AC Alternate Colors This switch changes the colors in the user interface Example 4 Run the first CPU CoProc test using alternate colors pcdr rt cpu amp l ac BRD Launch Battery Rundown Utility This switch automatically launches the Battery Rundown utility BRDR Report Last Battery Test This switch displays the last time the Battery Rundown utility ran EM Extend Maximum System Load Test This switch can be used with the MS switch See BA lt x gt and MS lt x gt Batch Mode and Maximum System Load for additional information When this switch is provided Service Center will attempt to find a Hayes compatible modem If a compatible modem is found internal or external it will be tested along with the other components tested in the System Load Test FD lt x gt Floppy Disk Tracks This switch enables you to specify specific a track to test in the Linear Verify Test Multiple tracks can be specified by providing a comma separated list Track numbers should be specified as an integer from 0 to 79 inclusive and may be specified in any order Note that the length of the command line cannot exceed 128 characters Example 5 Run Diskette Linear Verify test on tracks 0 12 34 and 67 pcdr rt fd amp 5 fd 0 12 34 67 FT Run Full Test This switch automatically launches the Full Test Example 6 Run Full Test and save results to test log pcdr ft pr test log FULLTEST Run Full Test This switch is
2. This test verifies the PCI bus can successfully communicate with the attached devices All PCI devices are detected and their configuration space checked If the test does not detect any PCI devices or there are errors checking device configuration spaces it logs as Failed This test scans for all available PCMCIA cards and reads parts of their tuple information to make sure the PCMCIA adapter and the cards are working correctly Note This test requires that PCMCIA drivers are loaded This test scans the ACPI Advanced Configuration amp Power Interface for the existence of the PCMCIA Bus The SMBus test makes sure that SMBus is present enabled and working properly The SMBus is used in personal computers and servers for low speed system management communications allowing a computer host to communicate with internal on board system devices such as ICs temperature sensors and smart batteries 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 55 of 69 PC Doctor Service Center 9 5 User Guide This test uses PCI to search for the presence of USB BIOS devices using the UHCI interface Intel chipsets through the PIIX4 and LPT port The test talks directly to the USB controller to get this information If devices are found the test performs a register check If the test detects any errors it logs as Failed This test verifies the system can successfully communicate with external USB devices This is accomplished by determin
3. 5 Click the Run Tests button to begin testing Diagnostics run in real time in the order listed Test Progress Overall Progress Elapsed Time 00 00 32 Pass Count lofi Test Stress Test Progress Message Figure 16 Test progress shown through the Diagnostics and Tools pane Script Editor Script Editor tab is similar to the Diagnostics and Tools tab with the main difference being that it is used to create and run test scripts and not adhoc testing The diagnostics themselves are shown in the left side in the same manner organized by category and device type and all the available customization options pass count minimum test per time test parameters are the same The primary difference is that this tab will show diagnostics even if they are not available to run on this system For example you would see the Solid State Drive SSD diagnostics even if the system does not contain a SSD Follow these steps to configure your test scripts 1 Choose whether you want to create a script from scratch or use one of the default test scripts as your base a If starting from scratch make sure no current tests are selected or click Clear Script if the button is enabled b If starting from a base script click Load Script and choose the base test script PC Doctor provided default test script reside under pcdoctor sc_win bin scripts on the MUD or Diagnostics DVD 2 Click on desired category or device type from the left to add a
4. In addition to the frequently asked questions and troubleshooting tips below visit the PC Doctor Forums online at http www pcdoctor community com forum Forums specifically dedicated to Service Center are available here http www pcdoctor community com forum index php Pboard 19 0 Multipurpose USB Device While we understand the desire to back up your USB device or to test multiple systems at the same time While we do allow you to make a backup copy the Diagnostics DVD because the Multipurpose USB Device also acts as your product license any attempts to duplicate the Multipurpose USB Device is a violation of the Service Center End User License Agreement If you do require an additional USB device we ask that you please contact our sales department http www pc doctor com company contact us If the Multipurpose USB Device becomes corrupted or erased you can use the following method to restore it to its original configuration 1 Plug the Multipurpose USB Device into an available USB port Insert the Service Center Diagnostics CD On the Install Options Menu click More advanced options Select Multipurpose USB Device Restore Tool SH es Follow the on screen instructions If this doesn t fix the problem please contact our support team as detailed in Product Support Warning The Multipurpose USB Device Restore Tool is only designed for the Service Center 9 and 9 5 Multipurpose USB Devices Attempting to use this ut
5. PC Doctor Service Center 9 5 User Guide immediately run If you go to any diagnostic test and press F5 the overlay you specified on the command line will run PAUSE Pause This switch can be used with system information SEE ALSO SI lt x gt System Information below switch and will keep the UI open allowing the user to interact with the system info reports PC lt x gt Pass Count This switch defines a test pass count Specified tests in the command line will be run from 1 to 9999 times as specified by the lt x gt variable PR lt outputFilename gt Print to File This switch configures a test to record all test log information in a log file The filename is specified by the variable lt outputFilename gt PC Doctor automatically sends test results to the file lt outputFilename gt The name of the file can optionally include a path When you send the results to a file this file can be viewed in any text editor and printed out Note Filenames are saved relative to the logging drive If a logging drive is not selected the RAM drive is used and results will not persist after the system powers down QT Run Quick Test This switch automatically launches the Quick Test overlay By default this is overlay 1 from in the Available Tests on the menu screen QUICKTEST Run Quick Test This switch is an alternate syntax for the QT switch above SHOWLOG Show Log File For HDERASE This switch can be combine
6. User Guide PC Doctor Service Center 9 5 User Guide Table of Contents Thank you for choosing PC Doctor Service Center GEREEST Multipurpose USB DEVICE cccccccssssecccessecceeececsaueeeceeusceeseusecssueseessaeseesaeeess Diagnostics DND CD and DVD Test MCC a sicesscsievscscesasverantavacedcennsauseaghenveunanetusaieeansamnaearneaaest Reve a Te qyive Ee PCI amp Mini PCI POST Cards optional Power Supply Tester Optional ccccccccsssssseeccceeeeseesececeeeeeeeeeeeeceeeeesaeaeeeees Using Service Center to Test be Choosing a Test Environment Testing with Service Center for Windows Testing with Service Center Bootable Diagnostics BOOU AT WE Graphical User InterfaCE EE Configuring a Session Optional Configuring and Running Diagnostics E O O a E E E PODOLE E Vila Biel Drive Erase Bootable Diagnostics On Automated Testing Bootable Diagnostics Only cceeeccccceeceeeseeeeeeeeeeeeeees Testing with Service Center for DOS ccccccsssccccesececeeseceeeeceeceeeceseeeceesueeeesenees Configuring and RUNNING Diagnostics Standalone ModE erereeuri apinn tenis pain arent ianayencnawanapesiecssapceenayaantewarsaaness Erase Hard Drive CONTE E Using Service Center to Test Intel based Apple Macs c ccscccccsseeccceseeeseeeseeseaees Using Service Center to Test Android Devices Step 1 Prepare the Android Device for Testing Step 2 Configure the Test Host BC Se
7. Your PC may have more than one serial port Figure 3 Serial Port Loopback Adapter Audio Loopback Cable The audio loopback cable is designed to loop sound from the output port e g speaker line out etc to the input port e g mic line in etc and is necessary to run the Rough Audio Test in Service Center for Windows Locate the audio ports and attach one connector an output port and the other connector to an input port The position and order of the ports may not be the same for all computers Figure 4 Audio Loopback Cable 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 6 of 69 PC Doctor Service Center 9 5 User Guide a Ial DR a get an La en ee Paes Sy ge ei J gt A oa Paroylltol pP FTT Te ah Hertz Oe entfert f enn Z enttesecl raratet Fort LoopoackK Adapter at 1d So U fi tware Lockti ng Device J i i t J The blue parallel port loopback adapter operates as both a loopback device for parallel port testing and as a software locking device The parallel port loopback adapter is designed to loop incoming data back to the parallel port and is necessary to run the External Read and Write Test in Service Center for Windows and Bootable Diagnostics or the Parallel Port External Loopback Test in Service Center for DOS Attach the parallel port loopback adapter to the 25 pin parallel port before Figure 5 Parallel Port Loopback Adapter running these tests Network Loopback Adapter The network Eege eg is
8. method to enable developer mode on Android devices e On Android devices running versions 4 2 and up open the system settings and then select the About menu Locate the Build Number listing within the menu and tap it seven times to enable Developer Mode You can then return to the system settings to access the Developer options menu e On Android devices running versions 3 0 4 1 open the system settings and select the Developer options menu e On Android devices running versions 2 3 open the system settings and select the Applications menu then select the Development submenu Once you have accessed Developer Mode on the applicable device select USB debugging found in the menu Additionally you will need to allow your device to allow installation of 3 party application not on the Google Play Store An example of how to do can be found here https support google com nexus answer 2812853 Android testing is driven by a simple menu Please enter a session name navigation hosted on a test PC that can be used to PCD lest launch diagnostics and save logs from multiple Android devices 1 Boota system using the Multipurpose USB lt Sessions gt lt ReportHdr gt lt Quit gt AE ee ee Device or Diagnostics DVD Figure 34 Service Center for Android Session Prompt 2 Connect any Android test devices to this test PC using a microUSB cable 3 Select either the PC Doctor Android Diagnostics or PC
9. Category Ex Audio Storage All PC Doctor diagnostics are categorized for easier navigation b Device Type Sound Card Microphone Hard Drive All PC Doctor diagnostics are associated to specific devices c Script Ex System Test The five default scripts are also included here Once you have chosen one of the three options the right pane will update will all the appropriate diagnostics For example if you choose Hard Drive you will see similar to this screen Figure 14 Test Parameters Run Tests Pass Count Minimum Time Per Test ke HGST HTS725050A7E630 details C J Linear Seek Test Parameters Linear Read Test Parameters Random Seek Test Parameters Funnel Seek Test Parameters dd Parallel Targeted Read Test Parameters SMART Status Test SMART Thresholds Test SMART Short Self Test Parameters SMART Extended Self Test Parameters D Backup and Restore d Disk Cleanup eS Disk Defragmenter 3 System Restore 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 15 of 69 PC Doctor Service Center 9 5 User Guide 3 The right pane is then used to run the diagnostics with some additional options available for fine tuning and links to common system tools as annotated in Figure 14 a Pass Count Choose the radio button and choose a value from the dropdown By default all chosen diagnostics will be executed once but increasing this va
10. Doctor Android Diagnostics Video Fallback option The second option is a fallback in case the first one does not work 4 Once the test PC is up it will prompt you to continue and then ask you to optionally enter a session name See Figure 34 Note This simple menu is navigated either via a mouse or by the keyboard arrow keys and Enter key 5 You can also customize the report header for the printable report here by selecting lt ReportHdr gt a Company Logo Drop in a png file of your logo under the data directory on the MUD b Technician Name Company Name and Company address can be edited with the provided text edit utility Figure 35 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 31 of 69 PC Doctor Service Center 9 5 User Guide Quit Save Load lib live nount persistence sdal pedoctor sc_and conf ig TECHNICIAN_ Use Control K to cut to the end of the line Control Y to paste No tags file found Run ctags R to build a tags file lib live nount persistence sdal pedoctor sc_and conf ig TECHNICIAN NAMI Li H Figure 35 Report Header Editor 6 It will then display all of the Android devices it can find connected to the test PC It is best to turn on the Android device and unlock it before continuing Note Check the following if the device still does not appear in the list of connected Android devices or is listed as offline 1 Has USB Debugging been enabled on the device 2 Is the de
11. No Joystick Enumeration This switch disables enumerating joysticks Use this if your system hangs while enumerating joysticks NN No Network Enumeration This switch disables enumerating network cards Use this if your system hangs while enumerating network cards NOMOUSE No Mouse This switch disables loading of the mouse driver This is the default behavior Regardless of the switch setting the mouse driver will be loaded when the Mouse Interactive Test is run NP No Prompting This switch disables user dialog prompting for the serial port parallel port and floppy tests making unattended automated testing possible for those devices NPS2M No PS 2 Mouse This switch disables BIOS calls that attempt to determine the presence of a PS 2 mouse Some BIOS have bugs that might otherwise cause the system to hang PC Doctor will automatically select this switch if the system has a Phoenix BIOS NSMP No SMP Test Enumeration This switch disables the SMP Test from enumerating NV PC Doctor usually performs an internal virus check when initially launched This switch bypasses the internal virus check a CRC check on PCDR EXE OL lt x gt This switch is similar to the BA lt x gt switch SEE ALSO BA lt x gt and MS lt x gt Batch Mode and Maximum System Load on page 80 When this switch is used the main PC Doctor screen appears but the overlay does not 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 43 of 69
12. PR lt outputFilename gt Print to File see page 88 e TM lt x gt Minimum Test Time see page 89 e TX lt x gt Maximum Test Time see page 89 RT Run Test Switch and Arguments The Run Test RT switch is used to run individual Service Center for DOS tests in a variety of ways The following explains the differences between the three Run Specific Test commands The RT lt testCategory gt amp lt x gt format runs a specific test or all available tests for a specific device in the provided lt testCategory gt The lt x gt in this switch represents the specific test in the test category to run You can specify all the subtests in a category with an Only one test category can be specified with each RT lt n gt switch but you can combine up to 10 RT lt n gt switches on the same command line Example 1 Run all the tests in the CPU CoProc Test Category pcdr rt cpu amp RT lt testCategory gt amp lt x gt lt y gt Run a specified test in a particular device This form of the RT switch allows the user to specify the device to be tested The lt y gt argument is an integer that identifies the device where 0 is the first 1 is the second and so on Example 2 Run the Fixed Disk SMART Status Check on the first hard drive pcdr rt hd amp 8 amp 0 RT lt testCategory gt amp lt x gt lt y gt Runa specified test on multiple devices The use of a forward slash with the rt switch allows for multiple devices to
13. at the following speeds bits per second 1200 2400 4800 9600 19200 38400 57600 and 115200 Characters are written as a set of 14 at a time to check the FIFO capability FIFO interrupt limit is set to 14 characters but because internal loopback disables interrupts the test polls for the interrupt state If the test detects any errors it records the errors in the test log and the test logs as Failed This test writes test patterns to the parallel port and loops the data back verifying the parallel port can successfully send and receive data Only IBM defined bits of the command port are tested If the test detects an error it logs as Failed This test writes test patterns to the parallel port loops the test pattern through an attached loopback adapter and verifies the written test patterns and read test pattern are the same This test also verifies signal lines and that IRQ 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 57 of 69 PC Doctor Service Center 9 5 User Guide generation functions without error If an error is detected it records the names of the pins that failed in the test log and logs as Failed The internal diagnostic test of the fixed disk controller is performed 4 times Then the drive is reset If an error is detected the test logs as Failed This test verifies a drive s actuator arm can accurately move the read write heads to sector locations in a funnel fashion across the disk media It moves the drive r
14. drag certain interface elements The Multi touch test ensures functionality of a touch screen with multi touch capability The test detects the maximum number of touch points supported and requires the user to touch each point simultaneously Gentes ge STE autofocus preview and zoom perform correctly Verifies get flash performs correctly FE Sp image captured from the device s camera does not have too many bad pixels Verifies erte gege camera does not have a bad RGB line driver Verifies geg BEE does not have a bad RGB line amplifier Verifies Eeer HI camera does not have a bad RGB color channel EE camera has a reasonable RGB color depth Verifies that the device s camera has a reasonable luminance depth 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 46 of 69 PC Doctor Service Center 9 5 User Guide Verifies that edges can be detected in an image captured from the device s camera Verifies that the volume buttons work Verifies that the rotation lock button works Verifies the accelerometer is within threshold values while stationary Verifies the accelerometer can surpass threshold values while being moved along three axes Verifies the gyroscope sensor is operating within threshold values when stationary Verifies the gyroscope sensor can surpass threshold values when rotated on three separate axes Verifies the magnetic field sensor is operating within threshold values Verifies the light sensor is operating wi
15. for the related PC manufacturer or visiting http www pcdservicecenter com biospostcodes 4 Use the button on the remote display or on the main card to select the detail reading shown on the 3 digit LED display The top row of LEDs indicates the current reading The available detail selections are e MHz Shows the system bus frequency in MHz e 12V The 12V power rail reading e 12V The 12V power rail reading e 1 0 The voltage of the I O bus which will be 5V or 3 3V depending on the system e Auxiliary The auxiliary voltage reading normally 3 3V e 3 3V The 3 3V power rail reading e 5V The 5V power rail reading The yellow LEDs do not switch off by themselves once illuminated You can manually reset the yellow LEDs by pressing the button on the card or remote display and holding it until the letters rst appear on the 3 digit LED display A Caution Electrostatic discharge ESD can damage the motherboard components and the POST Cards Always install components at an ESD controlled workbench or with ESD controlled tools such as a properly grounded antistatic wrist strap Inserting the card incorrectly will result in damage to the card and the system Power S upply Tester 0 ption al The PC Doctor Power Supply Tester is a test device that verifies the integrity of your power supply and power supply cables When you attach a power supply cable to the tester a series of LEDs will illuminate verifying the power supply or ca
16. last POST code from the BIOS is shown on the 2 digit LED display if the BIOS should fail to load the operating system If the BIOS should fail to load the operating system this code can be helpful in determining the reason for the failure CI amp Mini PCI POST Cards optional 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 7 of 69 PC Doctor Service Center 9 5 User Guide In addition the POST Cards display voltage levels for the system and the clock speed of the PCl miniPCl bus Being aware of the voltage levels can be helpful in diagnosing power issues that may not be exposed by the Power Supply Tester Note Displays for the voltage levels and clock speed are not located on the miniPCI POST Card and are only accessible with the remote display connected D ball MI SEKR EA CREAR OF PCY ee W Ss Le Ei S Figure 7 PCI POST Card right connected to the Remote Display left The green and yellow LEDs one for each bus voltage indicate if voltage levels are within limits set by the PCl miniPCl specification The smaller three digit LED display shows the selected measurement value A small yellow LED indicates the current selection Pressing the button briefly will change the current selection e Green Selected mode is currently within specifications e Yellow Selected mode is outside of specifications This LED will remain lit until reset by the user e Green and Yellow Selected mode is curre
17. occur if you use the wrong test ID with the rt command line switch This problem only occurs with FAT32 and NTFS disk partitions DOS cannot access the FAT32 or NTFS partition information and the Service Center for DOS Logical Drive Info module will not reflect this information However Service Center for DOS hard drive testing is not affected by this problem Service Center for DOS cannot test some devices unless you install the device driver first If a Service Center for DOS diagnostic test reports N A for a device ensure that the appropriate device driver or enabler is installed and run the test again In many cases Service Center for DOS can provide system information for devices even if it cannot test them The categories PCI Info and PCMCIA Info on the Hardware Info menu report information about devices whether their drivers are installed or not The Diskette Drive category includes two destructive subtests resulting in loss of data Linear Write Read and Linear Write Random Read tests These tests will destroy any data on the disk You must manually select these tests which produces a warning message explaining the possible loss of data Use a blank formatted disk when running the Diskette Linear Write Read and Linear Write Random Read tests The Surface Scan Hard Disk utility has two subtests Write Verify Test and Write Read Test which under normal circumstances run without destroying data However if the PC loses power or you restar
18. open a command prompt and navigate to the PC Doctor Service Center program files The basic command format is sccul exe lt first parameter gt lt second parameter gt A space must precede the dash that precedes each parameter The parameters are script lt RelativePath ScriptName gt xml This parameter starts PC Doctor Service Center and runs the test script specified after the space The relative path to the script file from the Service Center program files directory must be included This example starts PC Doctor Service Center and runs the test script called system xml located in the scripts directory sccu1 exe script scripts system xml session lt SessionName gt This parameter automatically configures the prompt with the value listed The logs for any tests run by the script and until the program is closed will be automatically saved to the declared session folder sccu1 exe script scripts system xml session TestSystem sdtl lt FileName gt This parameter automatically saves the detailed test log to the specified file name If no file extension is specified or the specified extension is not valid the report will be saved as an HTML file Valid file name extensions are HTML and TXT Note This parameter must be used in conjunction with the script parameter This example starts PC Doctor Service Center and runs the test script called system xml located in the scripts directory and then saves the detailed
19. summary version of the most important system information System Information Summary System Operating System Figure 17 The System Information Tab The System Information tab contains four views depending on your needs e Clicking on System Information will show three views basic detailed and advanced Advanced View can be used to view the entire output of system information e Clicking on System Events will show Windows events including device manager issues Hardware Alerts operating system alerts BSOD and application crashes Software Alerts Home Diagnostics and Tools Script Editor System Information Reports My Links Kr System Information Operating System Windows Update Processors Intel R Core TM i5 3380M CPU 2 90GHz CPU 0 Figure 18 The System Information pane 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 18 of 69 PC Doctor Service Center 9 5 User Guide System Snapshot A system snapshot is a hardware and software profile of the system that you can use to compare to other system configurations or as a tool for auditing hardware This can only be used in conjunction with Sessions so that Service Center can accurately detect system changes To generate a system snapshot 1 Start a session if not already done so File gt Session gt Start 2 Click the Create System Snapshot link on the System Information tab A confirmation message will appear if the system snapshot is saved succe
20. that may only occur in Windows and with all of the possible software interactions or conflicts that may occur It offers easy access to the various system tools and events such as the Device Manager as well as providing detailed information about any recorded BSODs Blue Screen of Death a popular term for a Windows OS crash The software is compatible with the following releases of Windows XP SP3 Only Vista 7 8 and 8 1 Windows 10 support will be released after Microsoft release to manufacturing in the next version of Service Center Service Center Bootable Diagnostics is capable of running on non UEFI UEFI and Secure Boot enabled PCs and Intel based Macs Bootable Diagnostics offers many of the same diagnostics available when testing in Windows but with the added benefit of being able to test outside of Windows OS Operating System Bootable Diagnostics is also capable of running the Drive Erase utility for securely erasing both HDDs Hard Disk Drives and SSDs Solid State Drives Service Center for Android is capable of running on both ARM and Intel based Android devices running version 2 3 Gingerbread to 5 01 Lollipop After running automated or ad hoc diagnostics Service Center can save printable test reports to the Multipurpose USB Device and remove the diagnostic software from the test Android device Service Center for DOS provides a legacy environment for running diagnostics on any non UEFI and Legacy
21. when not pressed or ON when pressed This test checks the change signal when removing a floppy diskette from the drive and inserting a new one If the test is unable to detect a change in diskette media the test logs as Failed This test checks if write protection is enabled for the floppy diskette under test Write protection prevents you from saving data to a floppy diskette Insert a formatted and write protected diskette in the drive The test will read the second sector of the disk and then attempt to write the data back to the diskette If the test is able to write to the drive it will log as Failed This function performs a unique type of test that simultaneously tests several parts of your system This simulates the conditions that are produced by modern operating systems The parts tested include e CPU e CoProcessor e Base Memory e Extended Memory e EMS Memory e Serial Ports e Parallel Ports e Floppy e Fixed Disks e Video e CD ROM DVD Note Appropriate memory managers must be loaded for the Extended and EMS Memory tests to run For example HIMEM SYS for Extended or XMS memory and EMM386 EXE for Expanded or EMS memory This test fills an LCD display with a series of solid color blocks black white red green blue making any dead pixels appear as a black dot 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 64 of 69 PC Doctor Service Center 9 5 User Guide Appendix E FAQ and Diagnostic Tips
22. 5 6 7 11 13 18 35 65 66 67 68 70 Page 69 of 69 PC Doctor Service Center 9 5 User Guide Product Support To learn about other PC Doctor products visit http www pc doctor com If you have any questions about the Service Center product visit http www pcdservicecenter com For any support issues that may arise you can submit a ticket or check existing FAQs here http www pcdservicecenter com support If you should ever need to submit a support ticket we ask that you please provide as much information about the issue as possible Here are some questions to keep in mind e Which version of Service Center are you currently having issues with e Does Service Center or Windows display any error messages e ls this issue happening on only one system or on many systems you have tested e Are there any errors or test logs that you are able to provide We always appreciate receiving feedback from our customers if you have other thoughts to share about Service Center visit http www pcdservicecenter com feedback Company Information PC Doctor Inc 10345 Professional Circle Reno NV 89521 Phone 1 775 336 4000 Fax 1 775 336 4099 Web http www pc doctor com Facebook http www facebook com pcdoctorinc 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 70 of 2
23. 5 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 25 of 69 PC Doctor Service Center 9 5 User Guide lagnostics Interactive Tests Hardware Info Utility Quit SERVICE CENTER Copyright 2415 PC Doctor Inc All Rights Reserved 4 6 6588 82 Diagnostic tests that check the functionality of your PC Use the cursor keys and ESC to move in menus Press ENTER to select The Diagnostics menu lists the test categories for hardware diagnostics Select a test category to view its Test Category window and choose the diagnostics to run see Figure 27 Select from multiple test categories to diagnose multiple system components Diagnostics Interactive Tests Hardware Info Utility Quit Fi Help CPU COPROCESSOR TEST CATEGORY 1711 CPU 1 CPU 2 a CPU 4 CPU Registers J Eo Eoo CPU Arithmetics a o WE EE DEE CPU Logical Operations gt E gt EaMm weet CPU String Operations a B CPU Misc Operations 2 wm VE wm EH CPU Interrupts Except ions D H gt eeeeeener ee CPU Buffers Cache a gt rr EN rr BB CoProc Registers F B CoProc Commands a D rr E CoProc Arithmetics a o E ee CoProc Transcendental a 0 O B e CoProc Exceptions s a gt gt GE MMX Test K z gt NEEN ve EE EE o VE SSE 2 O E Ir lt Halt On Errors OFF gt lt Pass Count 4 6 6588 42 SPACE Select Fi Help F2 Options F3 Test log F1i Unselect all ESC Exit ENTER Run highlighted test CTRL ENTER Run tests in view F5 Run all
24. Boot enabled system Since DOS requires a minimum of resources to run this environment is perfectly suited to run on older systems while offer a greater level of access to the system s resources on all compatible systems 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 4 of 69 PC Doctor Service Center 9 5 User Guide Service Center Kit Contents The Service Center kit includes the following e Multipurpose USB Device e Diagnostics DVD e CD and DVD test media e Loopback adapters for testing of Serial ports Audio ports o Parallel ports o RJ 45 Network Ports e PCI POST card set Included with premier kit which includes o PCI POST Card o MiniPCI POST Card o Remote Display O e Power Supply Tester Included with premier kit Note These are the standard contents however some variation may occur depending on your purchase Multipurpose USB Device The Multipurpose USB Device or MUD for short is the most important component in the Service Center kit and provides e License allowing Service Center to authenticate e Boot device for DOS Bootable Diagnostics and Android Diagnostics e Installer for Service Center for Windows e Storage to save session information diagnostic results and reports e Test Dongle status LEDs see lanyard for a legend e USB port test functionality While running Service Center diagnostics the MUD must remain plugged in to a USB port at all times Your MUD i
25. ame Test ID SMBUS SBTEST D SSE4 1 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 39 of 69 PC Doctor Service Center 9 5 User Guide Table 4 Video Adapter Test Names and IDs Test Name Test ID Video Memory VID amp 1 Video Pages VID amp 2 VGA Controller Registers VID amp 3 AOR PR Table 5 Serial Port Test Names and IDs Test Name Test ID Table 6 Parallel Port Test Names and IDs Test Name Test ID Command And Data Port LPT amp 1 External Loopback And IRQ LPT amp 2 Table 7 Fixed Disk Test Names and IDs Test Name Test ID FunnelSeek 0B Table 8 Diskette Test Names and IDs Test Name Test ID Funnel Seek BR 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 40 of 69 PC Doctor Service Center 9 5 User Guide Table 9 SCSI Fixed Disk Test Names and IDs Test Name Controller Track To Track Seek Random Seek Linear Verify Random Verify Short Self Test Extended Self Test Inner Outer Read Surface Scan Read Surface Scan Write Surface Scan Spin Down Spin Up Test Table 10 Optical Drive Write Test Names and IDs Test Name CD RW Drive DVD RW Drive DVD RW Drive DVD RAM Drive HD DVD RAM Drive BD RE Drive Table 11 Optical Drive Scan Test Names and IDs Test Name Insert Media Linear Seek Random Seek Remove Media Test 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Test ID Test ID Test ID Page 41 of 69 PC Doctor Service Center 9 5 User Guide
26. as N A This test uses test patterns to verify that serial port registers can successfully retain values This includes serial port baud rate divisor register divisor latch access bit line control register and modem control register In addition this test makes sure the serial port can interrupt the system without error If the test detects any errors it records the errors in the test log and the test logs as Failed This test verifies a serial port functions without error by looping test data through the internal loopback function of the serial port 96 characters are transmitted at the following speeds bits per second 1200 2400 4800 9600 19200 38400 57600 and 115200 Since interrupts are not possible during internal loopback the test polls the serial port for received characters If the test detects any errors it records the errors in the test log and the test logs as Failed This test verifies a serial port functions without error by looping test data through an attached external loopback adapter 96 characters are transmitted at the following speeds bits per second 1200 2400 4800 9600 19200 38400 57600 and 115200 Data is received using the interrupt of the serial chip If the test detects any errors it records the errors in the test log and the test logs as Failed This test checks performance of the First In First Out FIFO buffered serial port 16550A chips in internal loopback mode The test transmits 96 characters
27. aximum track one track at a time If the test detects errors with the movement of the drive heads it records the error locations and logs as Failed This test verifies the tested drive can accurately move the read write heads to random locations on the media Drive read write heads are moved to random sectors for 100 repetitions If the test detects errors with the movement of the drive heads it records the error locations and logs as Failed This test verifies a drive s actuator arm can accurately move the read write heads to specific locations on the disk media and that data can be read accurately It moves the drive read write heads to each sector in sequence reads the sector data and computes a CRC checksum to compare against the CRC checksum stored on the media for the sector from which the data was read If errors are detected the sector number is recorded in the test log and the test logs as Failed This test verifies a drive s actuator arm can accurately move the read write heads to specific locations on the disk media and that data can be read accurately It moves the drive read write heads to 100 random sectors reads the sector data and computes a CRC checksum to compare against the CRC checksum stored on the media for the sector from which the data was read If errors are detected the sector number is recorded in the test log and the test logs as Failed This test writes test data to all tracks on the diskette media sequentially a
28. be tested In this case lt y gt is a 1 byte bitmask specifying the device s to test Example 3 Run the Fixed Disk SMART Status Check on the first and third hard drives 5 00000101 pcdr rt hd amp 8 amp 5 Supported Test IDs Service Center for DOS diagnostics are generally broken down into diagnostic categories and further broken down into individual subtests with each subtest designed for testing various aspects of a hardware component Each subtest has a specific test ID that is used to identify the test to run when launched from a command line 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 38 of 69 PC Doctor Service Center 9 5 User Guide The following tables list of diagnostic categories and subtests with the test IDs used by the RT command line switch Table 1 CPU and CoProcessor Test Names and IDs Test Name Test ID CPU Registers CPU amp 1 CPU Arithmetics CPU amp 2 CPU Logical Operations CPU amp 3 CPU String Operations CPU amp 4 CPU Miscellaneous Operations CPU amp 15 CPU Interrupts Exceptions CPU amp 5 CPU Buffers Cache CPU amp 6 CoProc Registers CPU amp 8 CoProc Commands CPU amp 9 CoProc Arithmetics CPU amp 10 CoProc Transcendental CPU amp 11 CoProc Exceptions CPU amp 12 MMX Test CPU amp 14 SSETEST amp 1 SSETEST amp 2 SSETEST amp 3 SSETEST amp 4 SSETEST amp 5 SSETEST amp 6 span e SSETESTRI Table 2 System Memory Test Names and IDs Test Name Test ID Table 3 System Board Test Names and IDs Test N
29. bles are functional LED Status PC Doctor Power Supply Tester 3 3V ON Pass 1 Turn on power supply 2 Connect the 20 24 pin power supply cable to tester 12V 3 Verify the LED lights are ON or OFF OFF F il 5V 12V 43 3V 5V 12V 5VSB PG geg d l 3 Note Not all power supplies support 5V LED While20 24 pin power supply cableis connected 4 Connect hard drive cable verify 12V SVLEDs 5 Remove hard drive cable connect p4 p6 p8 cable verify i2V LED 6 Remove p4 p6 p8 cable connect floppy drive cable verify 12V 4 5V LEDs 7 Remove floppy drivecabie connect SATA cable verify 12V 45V 3 3V LEDs C Doctor Inc www pc doctor com III Figure 8 Power Supply Tester Note The LED status indicators will turn on to indicate a pass or remains unlit to indicate a failure 1 Disconnect the power supply from the motherboard 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 9 of 69 PC Doctor Service Center 9 5 User Guide 2 Plug the power supply into a power source 3 Connect the power supply to the tester through the 20 24 pin connector 4 Confirm that the 3 3V 5 12V 5V 12V 5VSB and PG LED status lights illuminate Note Some power supplies do not produce 5V To test a power supply output on secondary cables individually plug any of the following cables into the tester while connecting the power supply tester to the 20 24 pin power supply cable 1 Hard drive cable conf
30. ce Center Diagnostics boot menu will appear The four options available for Bootable Diagnostics these options are 1 PC Doctor Service Center Bootable Diagnostics This boots the system into the Service Center Bootable Diagnostics test environment and launches the Graphical User Interface GUI 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 12 of 69 PC Doctor Service Center 9 5 User Guide 2 PC Doctor Service Center Bootable Diagnostics Automated Testing This boots the system into the Service Center Bootable Diagnostics test environment launches the Graphical User Interface GUI and automatically executes automate xml test script See section for additional information 3 PC Doctor Service Center Bootable Diagnostics Video Fallback This is the same as Option 1 and it should only be used on systems that cannot boot using Option 1 4 PC Doctor Service Center Bootable Diagnostics Automated Testing Video Fallback This is the same as Option 2 and it should only be used on systems that cannot boot using Option 2 The GUI Graphical User Interface is the same within both the Windows and Bootable Diagnostics Figure 11 explains the primary layout he e PC Doctor Service Center 9 5 File Tools Help 1 4 Session PCD TEST Diagnostics and Tools Script Editor System Information Reports My Links 2 4 Used Space 55 64 gt SG PC Doctor Service Center 9 5 System Test Verifies key components of the system are free
31. d with HDERASE lt Mode gt on page 86 to display the results of the hard drive erase command If this switch is not used the hard drive erase utility will not display the results This switch will have no effect if it is not used with HDERASE SI lt x gt System Information This switch will generate the system information report that corresponds to Hardware Info menu items as specified by lt x gt The lt x gt value is an integer that is determined by the available Hardware Info menu selections in the UI see Table 12 If a value for lt x gt is not specified PC Doctor will run the first available menu selection Table 12 Hardware Info Menu Options Hardware Info Options _System Configuration Memory Contents _VGA Information _ SCSI Drive Info ATA Drive Info ATAPI Drive Info Network Information PCMCIA Information _ PCI Information _ SMP Information A 2 Vi ou HA 0 N kA O 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 44 of 69 PC Doctor Service Center 9 5 User Guide Hardware Info Options lt x gt SMBIOS Info ES DIMM RIMM Info 12 USB Info 13 The Hardware Info reports are generated in the order specified Multiple SI lt x gt switches will generate multiple Hardware Info reports For information on generating all Hardware Info options into a single report SEE ALSO T Prepare Tech Support Form below T Prepare Tech Support Form Thi
32. designed to loop incoming data back to the network port and can be used to run the Network External Loopback Test in Service Center for Windows and Bootable Diagnostics To use the loopback adapter attach it directly to the systems NIC Network Interface Card A Caution The Network Loopback Adapter does not support Gigabit communication and will require the network adapter to be Figure 6 Network Loopback Adapter configured for 10 100 Megabit speed Set Network Adapter Speed in Windows The EE adapter must be set to 10 Mbps or 100 Mbps in order to receive accurate results for the Network External Loopback Test in Service Center for Windows 1 Open the Windows Control Panel 2 Select Network Connections a In Windows XP click Network Connections b In Windows Vista or Windows 7 access the Start menu and use the search box to find Network Connections c Inthe Windows 8 or 8 1 Modern UI move the mouse to the right hand side of the UI click the Search Icon Select the Settings Tile and use the search box to find Network Connections 3 Right click the connection and click Properties Click the Configure button 5 On the Advanced tab change the value of the Speed amp Duplex property to 10 or 100 Mbps with Half or Full Duplex 6 Click the OK button and then run the test The POST eg On Self Test cards ie codes that indicate what the system BIOS Basic I O System is doing prior to loading the operating system The
33. e are three forms of this command See RT Run Test Switch and Arguments for more information Note None of the above switches can be used in combination with each other though multiple RT switches may be used in one command The Batch Mode BA lt x gt command line switch starts batch mode testing of test overlay or test set number lt x gt The overlay number must range from 1 8 and will correspond to the same numbered Available Tests shown on the menu screen see Figure 39 The Maximum System Load MA lt x gt switch runs a Maximum System Load test for lt x gt minutes The number of minutes must be in the range of 2 9999 inclusive This is the same test run when selecting Maximum System Load from the Available Tools on the menu screen see Figure 40 These test modes will result in Service Center for DOS automatically starting testing and exiting when complete At the end of testing Service Center for DOS returns with an ERRORLEVEL return code 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 37 of 69 PC Doctor Service Center 9 5 User Guide e O Noerrors were detected e 1 OQOneor more errors were detected e 2 Testing was canceled by the user For best results with this switch consider combining it with one or more of these switches e HE Halt on Error see page 87 e ID lt identString gt Customer ID see page 87 e NP No Prompting see page 87 e PC lt x gt Pass Count see page 88 e
34. e order in which patterns are read and written to memory e A disconnected address e A misdirected address e Multiply selected addresses e Multiply selected cells This test fills sequential memory locations with random data then reads each memory location to verify the data was written correctly This test fills a memory location with a test pattern then reads the memory location to verify the pattern was written correctly When done testing a memory location it moves on to the next memory location Test passes occur from the first available memory address to the highest available address and back to the first available address This test is similar to the Short Advanced Pattern Test but it will run significantly longer It has the potential to uncover significantly more defects This test confirms that all three system timers are accurate The control lines of the freely programmable clock 2 are also tested If the test detects any errors it records the source of the error in the test log and logs as Failed 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 54 of 69 PC Doctor Service Center 9 5 User Guide This test verifies the BIOS timer functions without error in three ways the generation of IRQ 0 the generation of software interrupt 1CH and the roll over correction at date change timer counter correctly resets to 0 at midnight This test verifies the IRQ Controller functions without error by writing test patterns to variou
35. e same sectors This sequence is repeated several times with varying patterns If the test discovers any errors it records them in the test log and logs as Failed This test instructs the drive to turn off the motor spin down wait a few seconds then spin the drive back up and attempt to read from it If the test discovers any errors it records them in the test log and logs as Failed This test verifies the tested drive can accurately move the read write heads to specific locations on the media Drive read write heads are moved from the lowest sector to the highest sector and back This is repeated 30 times If the test detects errors with the movement of the drive heads it records the error locations and logs as Failed This test verifies the tested drive can accurately move the read write heads to sector locations in a funnel fashion across the media Drive read write heads are moved from the first track track 0 to the last track then from the 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 59 of 69 PC Doctor Service Center 9 5 User Guide second track to the second to the last track then from the third track to the third to the last track and so on If the test detects errors with the movement of the drive heads it records the error locations and logs as Failed This test verifies the test drive can accurately move the read write heads to sequential locations on the media Drive read write heads are moved from track 0 to the m
36. e the application has launched on the device you will be presented with the testing home screen consisting of the following options e System Test Runs diagnostics against all system components like the Automated System script outlined above e Component Test Displays additional scripts targeting specific areas of the device such as o Primary Device Components CPU RAM etc 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 33 of 69 PC Doctor Service Center 9 5 User Guide Sound Camera Touchsceen Multimedia Tests Sensors and External Buttons Accelerometer Gyrometer Compass Ambient Light etc Communication Components GPS Bluetooth Wifi Cellular NFC etc Stress Test Performs CPU and RAM intensive diagnostics Automated Script Performs non interactive tests O O O O O Test Individual Devices Categorizes by component e Phone Tablet Information Displays detailed system information for the device e Test History Provides access to a record of previous test results Le PC Doctor Service Center 9 5 SN ZX1G2246PW CPU 22 Memory 95 Battery 86 29 C TEST YOUR PHONE re System Test Component Test PHONE INFORMATION o motorola Nexus 6 TEST HISTORY O History Figure 38 AdHoc Testing Home Screen 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 34 of 69 PC Doctor Service Center 9 5 User Guide Appendix A Windows Command Line To issue Windows commands
37. ead write heads from the first track track 0 to the last track then from the second track to the second to the last track then from the third track to the third to the last track and so on If the test detects errors with the movement of the drive read write heads it records the errors in the test log and logs as Failed This test verifies a drive s actuator arm can accurately move the read write heads to random locations on the disk media It moves the drive read write heads to random sectors for 300 repetitions If the test detects errors with the movement of the drive read write heads it records the errors in the test log and logs as Failed This test verifies a drive s actuator arm can accurately move the read write heads to specific locations on the disk media and that data can be read accurately It moves the drive read write heads to each sector in sequence reads the sector data and computes a CRC checksum to compare against the CRC checksum stored on the media for the sector from which the data was read If errors are detected the sector number is recorded in the test log and the test logs as Failed This test verifies a drive s actuator arm can accurately move the read write heads to specific locations on the disk media and that data can be read accurately It moves the drive read write heads to 300 random sectors reads the sector data and computes a CRC checksum to compare against the CRC checksum stored on the media for the sect
38. ectors 312581688 Erase Results ERASED Elapsed time 6 36 44 Print Log LSave Log Use t to move screen Fe to print F3 to save to a file ESC to exit 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 29 of 69 PC Doctor Service Center 9 5 User Guide Using Service Center to Test Intel based Apple Macs PC Doctor Service Center Bootable Diagnostics is also able to test Intel based Apple Macs with the same user interface as above The boot process for Macs is identical requires you to press and hold the Option key to access the Startup Manager if necessary see Apple Support for additional instructions Please note that diagnostics are only available for Intel based Macs Apple transitioned to Intel based architecture in 2006 https support apple com en us HT201255 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 30 of 69 PC Doctor Service Center 9 5 User Guide Using Service Center to Test Android Devices In order to install and run diagnostics on an Android device you must first enable USB debugging usually found in Developers options in the system settings PC Doctor Service Center for Android is built as a 3 party application to avoid the need for internet access or Google Play while testing If Developer options are not already available on the device you must first enable Developer Mode Each Android manufacturer is able to customize their devices but these are the most common
39. ed patter one by one into memory After writing the pattern the test reads the memory to make sure the pattern is written correctly If the test detects a mismatch in data it reports the address of the failing block in the test log and logs the test as Failed This test sets all memory bits to zero then reads each bit value If a read bit value is not zero the test logs as Failed The test loops from low address to high address for all available pages This test loops from low address to high address for all available pages sets all memory bits to one then reads each bit value If a read bit value is not one the test logs as Failed This test loops from low address to high address for all available pages sets a nibble a nibble is four bits to both high and low values one address at a time then reads each individual bit value in the nibble If the bit values in the nibble are inconsistent the test logs as Failed This test writes a checkerboard pattern to a memory address switching all bits to a value of 01010101 then switching all bits to a value of 10101010 The test then loops from low address to high address for all available pages and reads each bit value in the address If the bit values in the address are inconsistent the test logs as Failed This test starts by setting all bits in a byte to a value of zero One at a time from right to left each bit is set toa value of one and back to zero The test then reads each bit value in
40. en What is the matter Both problems have been known to occur on some systems if the video drivers are unable to load That is the primary reason for the Video Fallback boot option for Bootable Diagnostics if the first option fails to load correctly please try the alternate option We have also discovered that some laptops will load what initially appears to be a black screen It has been determined that the problem is with the backlight turned all the way down by the operating system and can be resolved by simply increasing the brightness with the keyboard e g Fn Brightness Up Service Center for DOS What does an xx is an invalid value error message mean You specified an invalid number with the ba xx switch This is also the case if you see a This Entry Is Empty Select Again error message You must select a number from 1 through 10 corresponding to an existing overlay Make sure the overlay you specify exists 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 66 of 69 PC Doctor Service Center 9 5 User Guide If you remove the Multipurpose USB Device after starting up Service Center for DOS you must reboot the system to reestablish authentication You specified an invalid command line switch For more information on supported command line switches see Appendix B One or more diagnostic tests in your batch file produced a failure Review the test log for additional details This error message can also
41. ervice Center TOR RE E 66 IMCL Noelia acta eel EIEE AE EAE EE E E A A ETE EEEE T EE E A AE EAE E 69 Product SUD DOM E 70 Company TOIT EIONY 5 cae stance acai T ET E S O 70 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 3 of 69 PC Doctor Service Center 9 5 User Guide Thank you for choosing PC Doctor Service Center Welcome to PC Doctor Service Center the most complete computer diagnostic software solution Industry leaders from manufacturing to refurbishment have relied on PC Doctor hardware diagnostics for over 20 years Service Center is an affordable hardware diagnostic and information gathering software solution bringing the same level of diagnostic standards from the factory floor to your organization Service Center minimizes the time needed to identify and diagnose a variety of hardware issues across a wide variety of platforms all while reducing the cost of support Service Center consists of multiple test environments which offer support for the following platforms Personal Computers PC Apple Computers Android Service Center for Windows Windows XP SP3 8 1 Service Center Bootable UEFI amp non UEFI systems with Intel based Macs Diagnostics more than 256 MB of RAM Android Service Center for Android 2 3 Gingerbread 5 01 Lollipop Legacy Boot enabled i for D Service Center for DOS and non UEFI PCs Service Center for Windows provides an ideal testing environment for issues
42. est block type and location The CPU Stress Test imposes a strenuous workload on the CPU by performing SIMD math computations on each physical CPU These computations will use the latest SSE instructions The CPU registers are tested using default test patterns that simulate the processing of data The test writes patterns to various CPU registers The contents of each register are then read and compared with the original pattern If the read is different from the data written this test logs as Failed and lists the failed registers This test verifies the CPU co processor register stack pointers and commands are functional by running various commands that exercise the math registers If errors are detected the failed steps and commands are listed in the test log This test uses the system RAM to perform indirect testing of L2 cache memory It forces repeated data transfer in and out of the L2 cache If any errors occur the test logs as Failed Errors are listed in the test log by test block type and location 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 49 of 69 PC Doctor Service Center 9 5 User Guide The CPU Stress Test imposes a strenuous workload on the CPU by performing SIMD math computations on each physical CPU These computations will use NEON if available on the ARM processor If NEON is unavailable the test will run VFP operations This test uses eighteen test patterns to test memory locations by writing each predefin
43. est log and logs Failed A Caution These tests will erase existing data on the disc This test verifies that tested drives can accurately detect if media has been inserted If the drive is unable to detect an inserted disc it logs as Failed This test verifies that the drive actuator arm can accurately move the read write heads to sector locations starting with the first track and moving in a linear fashion across the disc If the test detects errors with the movement of the drive heads it records the errors in the test log and logs as Failed This test verifies the drive actuator arm can accurately move the read write heads to random sector locations If the test detects errors with the movement of the drive heads it records the errors in the test log and logs as Failed 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 62 of 69 PC Doctor Service Center 9 5 User Guide This test verifies the drive actuator arm can accurately move the read write heads to sector locations in a funnel fashion across the disc It moves the drive read write heads from the first track track 0 to the last track then from the second track to the second to the last track then from the third track to the third to the last track and so on If the test detects error with the movements of the drive heads it records the errors in the test log and logs as Failed This test verifies that the drive can accurately detect if an inserted disc has been removed If t
44. ete a file with a truncated filename on the Multipurpose USB Device delete the file from within Windows If you have already deleted files in DOS with truncated filenames and need to restore the directory structure use the Multipurpose USB Device Restore Tool to restore it to its original configuration For more information on the Multipurpose USB Device Restore Tool see USB Restore Tool 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 68 of 69 PC Doctor Service Center 9 5 User Guide Index e e te acecuicccssecicstecsnesercacantezerute 4 5 6 31 32 33 46 Automated 13 23 24 32 33 34 Blue Screen of Death BS OD PEE EE E dee EEE E E 4 18 BOOT MEMU E 12 Bootable Diagnostics 4 5 6 7 11 12 13 18 23 30 65 66 Central Processing Unit CPU 14 25 33 34 38 39 42 43 48 49 50 52 53 54 64 Command Une 35 37 42 67 Device Manager ek 4 Diagnostics DVD EE 6 DOS 4 5 6 7 11 24 25 26 27 37 38 43 52 65 66 67 68 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Drive Wipe 2 cccceeccscccsscceecceecceeeeesecceecesseecseceneenees 23 Electrostatic Discharge ESD EE 5 9 Graphical User Interface E 12 13 Light Emitting Diode LED eege 6 7 8 9 10 Multipurpose USB DeVICE cseeeceeeeeeeeeeeeeeees 5 65 MUD 2 3 4 5 6 11 12 14 17 21 24 31 32 65 67 68 PCMCIA 25 39 44 55 67 Gi e ee 3 25 41 44 61 67 LE 13 14 19 Si E 14 19 21 Windows 4
45. he media b Sanitize Hard Drive This method will erase the drive in four complete passes of the drive media The first two passes write a pre determined pattern The third pass writes a random value over the entire media and the last pass verifies that the pattern in pass three was written to the drive This erase method is implemented according to the United States Department of Defense recommendations For more information see http en wikipedia org wiki DOD 5220 22 M c Verify Hard Drive This utility will determine if one of the methods listed above has already erased the drive 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 27 of 69 PC Doctor Service Center 9 5 User Guide Diagnostics Interactive Tests Hardware Info Utility Quit Fi Help Select Erase Method lear Hard Drive Sanitize Hard Drive Verify Hard Drive SERVICE CENTER Copyright 2615 PC Doctor Inc All Rights Reserved 4 6 6588 82 Erases the drive using the CLEAR method Use keys t to move highlighted bar ENTER to select ESC to exit 3 Select hard drive If there is more than one disk in the system a drive selection dialog will be presented To ensure that the correct drive is erased PC Doctor highly recommends that you disconnect all drives except the target drive before initiating the drive erase 4 Confirm erasure If you selected either of the erase methods you will be asked to confirm that you want to erase the drive Diagnostics Interac
46. he test is unable to determine a previously inserted disc has been removed it logs as Failed This test verifies that each key on the keyboard registers properly when pressed The test is shipped with definitions for several of the most frequently used keyboard layouts Press every key in order and verify they register on screen You can also observe the scan codes sent by the keys when they are pressed and released Press ESC or SPACE BAR three times to exit This test verifies the three keyboard LEDs Num Lock Caps Lock and Scroll Lock and their programming interface are functional The LEDs are lit in different combinations as shown on the screen Press the SPACE BAR to change to the next combination You may also press any of the three keys to see their status change on the screen Press the ESC key to exit This test verifies the key repeat signal function is working Hold down any key until the test recognizes the repeat signal If a repeat signal is not detected within 20 seconds the test aborts automatically This test will switch the video adapter to any of the indicated modes and display the standard character set Modes can be switched through the mode selection menu or by pressing Page Up Down in the test mode All standard video modes for the indicated adapter will be displayed Press ESC to exit this test This test will switch the video adapter to any of the indicated modes and display the available colors Modes can be switched t
47. hile exercising string operations LODS MOVS SCAS and STOS using 8 16 and 32 bit operands If the test detects any errors it identifies the failed operands and logs as Failed This test verifies the Read Time Stamp Counter RDTSC instruction by reading the timer twice and checking for duplicate values If the test detects duplicate values for the RDTSC it logs as Failed If the CPU under test does not support the instruction the RDTSC is disabled or the CPU does not permit access to the timer the test will log as N A This test verifies the CPU successfully manages software interrupts and real mode accessible exceptions If the test detects any errors it identifies the failed software interrupt numbers identifies the failed exception names and logs as Failed This test verifies 386 486 Translation Lookaside Buffer TLB and the 486 on chip cache is functional in two steps First the test verifies if the address for each register is accurate If the test determines that register addressing is accurate it verifies the registers successfully retain values by writing a default set of test patterns to each register If the test detects any errors it identifies the errors and logs as Failed If the test detects that the CPU is not in Real Mode no memory manager loaded it records a warning that the CPU was in protected mode and logs N A This test verifies the register stack and pointers are accurate In addition the test exercises the follow
48. hrough the mode selection menu or by pressing Page Up Down in the test mode All standard video modes for the indicated adapter will be displayed Press ESC to exit this test This function tests monitor quality through high contrast patterns If patterns produce monitor distortions it indicates the monitor has trouble adjusting to the image Press any key to exit this test 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 63 of 69 PC Doctor Service Center 9 5 User Guide This test programs the internal speaker to produce a constant sound at the specified frequency which can be adjusted with certain keyboard keys The speaker volume should be observed at different frequencies The lowest possible frequency is 18 Hz the highest is 30 000 Hz Use the Up and Down Cursor keys to change the frequency Holding down the Shift key while using the Cursor keys will allow for fine tuning while the Page Up and Page Down keys will allow for doubling or halving the frequency respectively Press the ESC key to exit This test verifies Microsoft compatible pointing devices and associated driver are functional During the test a character mode mouse pointer is activated and visible on screen as a small red rectangle You can move this pointer around the screen with the coordinates displayed on the screen in the Mouse Data box The X axis can range from 0 to 632 and the Y axis can range from O to 192 The mouse buttons are displayed in the Mouse Data as OFF
49. ility to restore a Service Center Multipurpose USB Device from an earlier version will result in permanent corruption of the device Note Restoring the Service Center Multipurpose USB Device will restore all of the necessary files for Windows Bootable Diagnostics and DOS This process can take approximately twenty minutes The light combinations are listed on the reference card attached to the Multipurpose USB Device and are used to indicate the test status of the system under test See Multipurpose USB Device on page 5 Service Center for Windows You may need to insert the Multipurpose USB Device into an available USB port The Multipurpose USB Device must remain plugged into a USB port when running Service Center for Windows 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 65 of 69 PC Doctor Service Center 9 5 User Guide Why does a test fail in Windows but passes when I test in DOS or Bootable Diagnostics This often occurs if the device driver is not configured properly in Windows Why does system information gathered from BIOS differ substantially from SMBIOS BIOS system information reports will occasionally show a difference in information for specific devices compared to the same device found in SMBIOS system information This is because the device vendor provides the SMBIOS information for a device If there is a discrepancy in device information between BIOS and SMBIOS it will probably not affect performance However i
50. ing constants FLDLZ FLDPI FLDLN2 FLDLG2 FLDL2T FLDL2E and FLD1 If the test detects any errors it identifies the failing command and logs as Failed 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 52 of 69 PC Doctor Service Center 9 5 User Guide This test verifies the coprocessor successfully conducts the following coprocessor commands FBLD FBSTP FILD FIST FLD FST FXCH FCOM FICOM FTST FXAM and FUCOM If the test detects any errors it identifies the failing command and logs as Failed This test verifies the coprocessor successfully conducts the following arithmetic commands FADD FDIV FIADD FIDIV FIMUL FISUB FMUL FSUB FABS FCHS FPREM FRNDINT FSCALE FSQRT FXTRACT and FPREM1 If the test detects any errors it identifies the failing commands and logs as Failed This test verifies the coprocessor successfully conducts the following transcendental commands F2XM1 FPATAN FPTAN FYL2X FYL2XP1 FCOS FSIN and FSINCOS If the test detects any errors it identifies the failing commands and logs as Failed This test verifies the coprocessor successfully identifies the following exceptions Invalid Operation Denormal Operand Division by Zero Overflow Underflow Precision and Stack Fault If the test detects any errors it identifies the failing exceptions and logs as Failed This test verifies the CPU can successfully interpret and conduct the MMX also referred to as MultiMedia eXtension SIMD instruction se
51. ing the total number of available USB ports and correctly identifying ports that are populated with an external USB device This test scans the system for an IEEE 1394 controller verifies if the controller is memory mapped and checks if the controller is enabled If an IEEE 1394 controller is not present or is not memory mapped this test logs N A The Video Memory Test flips through all possible video modes and fills the video buffer with 18 test patterns On VESA Super VGA adapters all VESA compliant video modes are tested as well The test obtains a list of available video modes through the VESA BIOS and switches to each one writing to and reading back test patterns Using VESA calls one full screen of memory is tested for each video mode as a single block If the test reads back a different value than the written value it records the mode and memory plane if it is a multi planed display mode to the test log and logs as Failed Note The Video Memory Test looks for VGA compatible adapters and only tests the standard VGA memory addresses The Video Pages Test flips through all possible video modes and pages and fills the video buffer with the page number For VESA Super VGA cards all VESA compliant modes are tested The test flips the pages back starting with O and reads the first character on screen If the character does not match the page it records the mode and page number in the test log and logs as Failed The VGA Contro
52. ion with Service Center for DOS Service Center for DOS starts by displaying Menu and its Select Log Drive dialog See Figure 25 AVAILABLE TESTS AVAILABLE TOOLS SELECT LOG DRIVE Copyright C 26040 26015 PC Doctor Inc Figure 25 Service Center for DOS Menu Select Log Drive Screen It displays a list of drive letters and each drives volume label if available Select the drive letter where you would like to save the test logs For example choosing D will instruct Service Center for DOS to log test results to the RAM Drive Note The Multipurpose USB Device or Diagnostics DVD appears in the Select Log Drive dialog with the volume label PC_DOCTOR Warning The RAM Drive is a virtual disk created in memory RAM Content saved to this location will not persist after reboot 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 24 of 69 PC Doctor Service Center 9 5 User Guide After selecting the log drive you can choose from the Available Tests and Available Tools menus to run diagnostics gather system information and access additional features see Figure 26 AVAILABLE TESTS AVAILABLE TOOLS Copyright C 24604 2615 PC Doctor Inc Yersion 4 6 6588 Figure 26 Service Center for DOS Menu Screen The Available Tests menu provides quick access to common system and component scripts While descriptions of the provided scripts can be found below the addition of your own custom scripts will change the list O
53. irm that the 12V and 5V LEDs illuminate 2 Any 4 6 or 8 pin power cable use 4P 6P or 8P connectors confirm that the 12V LED illuminates 3 Floppy drive cable confirm that the 12V and 5V LEDs illuminate 4 SATA cable confirm that the 12V 5V and 3 3V LEDs illuminate Danger This product is only to test the output of a power supply Do NOT leave the tester connected while unattended This tester generates heat and could damage the power supply and or cause fire 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 10 of 69 PC Doctor Service Center 9 5 User Guide Using Service Center to Test PCs Choosing a Test Environment When running diagnostics on PC hardware many technicians rely on the environments that are most comfortable and familiar to them However each test environment does have its own strengths depending on the components that need to be tested Please keep in mind that all environments are capable of diagnosing issues with the system s components but some environments are ideal for certain hardware issues Here is a quick outline of the more notable strengths of each environment e Service Center for Windows is the ideal environment for testing a system s graphics card sensors and multimedia devices It is also capable of testing all of a system s communication devices such as Bluetooth Adapters Wireless Adapters Ethernet Adapters Mobile Broadband and Dial up Modems e Ser
54. is unchecked the snapshot comparison will not be included 3 Click the Print or Save Report tab Review the information to be included in the report by scrolling down The My Links tab provides links to local applications test scripts and resources on the Internet You can add or delete links at any time You can also modify existing links Links are displayed on the My Links pane and the My Top Links section of the Home pane A Warning Restoring the Multipurpose USB Device will clear all saved links See for additional information P pc Doctor Service Center 9 a File Tools Help Session PCD TEST Home Diagnostics and Tools Script Editor System Information Reports Latz Used Space 40 31 gt My Links Add new link PC Doctor Forums PC Doctor Tech Support Form PC Doctor FAQs BIOS POST Codes To add a new link 1 Click the My Links tab see Figure 22 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 21 of 69 PC Doctor Service Center 9 5 User Guide Diagnostics and Tools Script Edito My Links Add Ee link PC Doctor Forums rad ODC _ Doctor Tach Dog Figure 23 Adding a new link 2 Click Add New Link This will open the Add New Link dialog box 3 Select the Link Type you are creating a If you are creating a link to a local resource for example a file on the system select Local File click the browse button and browse to the location of the file b If you are creating a link to a tes
55. it spr systemtest_pr html 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 36 of 69 PC Doctor Service Center 9 5 User Guide Appendix B Working From the DOS Command Line The DOS command line is available by exiting Service Center for DOS From the initial menu screen see Figure 39 press the ESC key AVAILABLE TESTS AVAILABLE TOOLS If the standalone diagnostics screen see Figure 40 is open it will need to be closed by selecting the Quit menu and choosing Exit Diags The basic command format is Copyright C 2666 2615 PC Doctor Inc PCDR EXE switchl switch2 Figure 39 Service Center for DOS Menu screen Note In the command line examples the brackets lt gt are used to indicate variables Do not include when typing the commands at the command line A space must precede the forward slash that begins each switch You can use up to 128 characters on a single command line allowing a variety of switch combinations SERVICE CENTER Copyright 26015 PC Doctor Inc All Rights Reserved There are three methods to launch tests 4 0 6588 82 Exit this program from the command line Figure 40 PC Doctor Standalone Mode 1 BA lt x gt Batch Mode Use this switch to run one of the test sets stored in the PC Doctor test overlay file 2 MS lt x gt Maximum System Load Use this switch to run the Maximum System Load for x minutes 3 RT Run Test Use this switch to run specific tests Ther
56. lashing slow if device is unusable use the Multipurpose USB Device Restore Too in the installer Note The yellow LED light will flash periodically if the system is in an idle state due to the system periodically checking for authentication Diagnostics DVD The Diagnostics DVD is used to install Service Center Fi 2 Di i LED Di for Windows and use as a boot device for DOS E BEES SH Bootable Diagnostics and Android diagnostics on systems that cannot use the MUD for booting The Diagnostics DVD can also restore a Multipurpose USB Device if the necessary data is erased or corrupted CD and DVD Test Media CD and DVD test media provide known good disk media to use for optical audio and data testing Other CD or DVD media can be substituted if it is full of data Note The provided CD Test Media is a Mixed Mode CD to support both audio and data optical tests Loopback Adapters Service Center includes a set of loopback adapters for testing various external I O port signals e 9 Pin Serial Port Loopback Adapter e Audio Loopback Cable e Parallel Port Loopback Adapter e Network Loopback Adapter Serial Port Loopback Adapter The serial port loopback adapter is designed to loop incoming data back to the serial port and is necessary to run the Serial Port External Loopback Test in Service Center for Windows Bootable Diagnostics and DOS Attach the serial port loopback adapter to the 9 pin Serial COM port on your PC
57. ller Registers Test reads VGA card registers RAM enable Map Mask Register Data Rotate Register and Read Map Select Register If the test detects any errors it records the name of the register in the test log and logs as Failed The VGA Color DAC Registers Test reads VGA color DAC registers in mode 13H 320x200 in 256 colors for all possible values Only the standard 6 bit register values are used 262 144 different color values If the test detects an error it records the register number in the test log and logs as Failed The VESA Full Video Memory Test uses a special VESA video mode that allows access to all video memory by issuing inquiry commands to the video BIOS A VESA BIOS provides the responses that indicate the level of support supported modes memory access information and so on The test uses this special VESA video mode to switch between video pages testing the video memory by writing a portion of data and reading it back If the test 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 56 of 69 PC Doctor Service Center 9 5 User Guide reads back a different value than the written value it logs as Failed If the video card does not support this VESA function the test logs as N A The AGP Test checks to see if the AGP video controller is functional The PCI Express Test begins by determining if a PCI Express video card is available for test in the PC If the test is unable to locate a PCI Express video card the test logs
58. lue will repeat each diagnostic that many times b Minimum Time Per Test Choose this radio button and choose a value from the dropdown By default all diagnostics will take the least amount possible to finish their test algorithm Changing the value from default will cause each diagnostic to run for at least the specified amount of time If the diagnostic finishes its test algorithm before the specified time it will repeat itself This is most commonly used in burn in or stress testing c The device to be tested is shown Clicking on the checkbox will choose all related diagnostics for that device Clicking on details will show the available system information d Ifthere are multiple devices chosen then this checkbox can be selected to test all devices in parallel e Each individual diagnostic is shown in the list based on the chosen category device or script All diagnostics have a little help icon that will display its description Some diagnostics include parameters to further fine tune the diagnostic For example you may customize the Linear Read Test The default value and a description of each parameter is shown to guide you in choosing the best option Linear Read Test Test Parameters A Figure 15 Diagnostic Parameters 4 The bottom bar displays links common system tools available for each category or device 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 16 of 69 PC Doctor Service Center 9 5 User Guide
59. mpany Logo you wish to use by doing the following a Click the Browse button b Browse to the location of the logo c Select the logo and click the Open button 5 Click the Save button Customize Report Header co ee ee oe UE Ha min arr A Adrii raor ce Company Name and Address Confident Computers Inc 10345 Professional Circle 183 Reno NV 89521 Technician s Name Company Logo Browse Figure 21 Providing Information for a Custom Report Header To Print or Save a Report 1 On the Reports pane click the Create Printable Report link This will open a Create Report dialog box 2 Preview and select which report components you want to include a Click the Header tab To include a report header check the Include Header check box If this box is unchecked the report header will not be included b Click the System Information tab To include system information check the Include system information check box If this box is unchecked system information will not be included c Click the Test Information tab To include test information check the Include test information check box If this box is unchecked test information will not be included 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 20 of 69 PC Doctor Service Center 9 5 User Guide d Click the Snapshots tab Select the snapshots you wish to compare To include the selected snapshots check the Include snapshot comparison check box If this box
60. nd then reads the written test data back If the read data does not match the written data it records the errors to the test log and logs as Failed Danger This test destroys all previously existing data on the diskette This test sequentially writes test data to 100 tracks on the diskette media and then reads the written test data back in a random order If the read data does not match the written data it records the errors to the test log and logs as Failed Danger This test destroys the previously existing data on the diskette that is located on the 100 random tracks to which this test writes This test writes test data to 100 random tracks on the diskette media and then reads the written test data back If the read data does not match the written data it records the errors to the test log and logs as Failed Danger This test destroys the previously existing data on the diskette that is located on the 100 random tracks to which this test writes 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 60 of 69 PC Doctor Service Center 9 5 User Guide The internal diagnostic test of the SCSI fixed disk controller is performed 5 times and then the drive is reset If the test detects an error it records the errors to the test log and logs as Failed This test verifies a SCSI fixed disk drive actuator arm can accurately move the read write heads to sector locations in a funnel fashion across the disk media The test move
61. ntly within acceptable range but was out of range in the past You can also define additional mode options using the 2 selector switch as listed below The I O port being monitored for the POST code The default setting is 80H and this Switch 1 marked 1 works for most systems If the POST code is not properly displayed while using the _ default setting switch the setting to the alternate I O address of 84H Places the card in Active or Passive mode In Active mode the card monitors write activity to the I O port selected via Switch 1 and accepts them immediately In Passive mode the POST card will wait to accept write activity Use the Passive switch setting if other POST cards are installed in the system Switch 2 marked 2 A Caution Do not switch operating modes with the POST card inserted in the system Note POST cards include a non functional USB port that is intended for future use Using the POST Cards 1 Attach the remote display to the PCI miniPCl POST card using the included cable 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 8 of 69 PC Doctor Service Center 9 5 User Guide 2 Make sure the system is shut down and insert the PCI miniPCl POST Card in an available PCI miniPCl slot 3 Turnon system power and observe the POST codes in the 2 digit LED display POST codes are unique to each PC manufacturer You can obtain these codes from technical support websites
62. nu section To run a series of automated tests and log the results without user interaction a generic test script based upon the Quick Test has been included as an outline If you would like to modify the automated test script 1 Launch the PC Doctor Bootable Diagnostics Graphical UI by using one of the non automated boot options 2 Open the Script Editor pane 3 Select the Load Script option a Navigate to usb_key directory b Select automate xml file 4 Edit the script as shown in Script Editor section 5 Click Save Script to save your changes 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 23 of 69 PC Doctor Service Center 9 5 User Guide a Navigate to scripts usb_key directory b Select automate xml file c Click Save and confirm the prompt to replace the file 6 Navigate to scripts usb_key directory and overwriting the existing automate xml file Note The Automated Testing script will only work with the automate xml script file testing will not function correctly if the name is changed On subsequent runs you can choose one of the automated options and it will execute the automate xml test script you just created and it will save sysinfo and test logs automatically on the MUD under data sessions AUTOMATED Testing with Service Center for DOS The following describes how to navigate the user interface and how to perform important functions like running diagnostics and access system informat
63. number to determine if the BIOS is invalid If the test detects an invalid version number or fails to detect any PCI buses it will record an error in the test log The test then scans for each of the PCI cards in the system If the test encounters an error attempting to read the configuration data of a card it will record an error in the test log If the test records more than 10 errors it will log as Failed 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 51 of 69 PC Doctor Service Center 9 5 User Guide Appendix D Service Center for DOS Test Descriptions This test verifies all CPU registers excluding CS and IP successfully retain values by writing a default set of test patterns to the registers On 32 bit CPUs the extended registers are also verified as functional If the test detects any errors it identifies the failed registers and logs as Failed This test verifies the CPU can accurately perform arithmetic calculations while exercising arithmetic operations ADC ADD DEC DIV IDIV IMUL INC MUL SBB and SUB using 16 and 32 bit operands If the test detects any errors it identifies the failed operands and logs as Failed This test verifies the CPU can accurately perform logical operations while exercising logical operations AND NOT OR and XOR using 16 and 32 bit operands If the test detects any errors it identifies the failed operands and logs as Failed This test verifies the CPU can accurately perform string transfers w
64. ny additional tests 3 Per diagnostic a Use the checkbox to determine if this diagnostic will run or not in the test script b Use the help icon if you would like to better understand what the diagnostic does c Configure any available test parameters 4 Per device type a Set the Parallel checkbox if desired to do parallel testing PC Doctor scripting engine will run tests in parallel on multiple devices if this checkbox is checked b Use the arrows to configure the test order 5 Configure Pass Count or Minimum Test Per Time if desired 6 Click Save Script 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 17 of 69 PC Doctor Service Center 9 5 User Guide 7 f desired you can add this test script to your favorite links See My Links section for more details Note Scripts will only work in the environment used to create them e g Test scripts created in Windows will only work in Service Center for Windows This is also true of scripts created in Bootable Diagnostics In order to save a custom script for continued use with Service Center Bootable Diagnostics it must be saved in the scripts usb_key directory System Information System Information provides comprehensive information about the PC hardware configuration and Windows events including operating system crashes BSOD application crashes and device manager issues The Ul includes multiple views of system information The Home tab displays a
65. of defects motherboard CPU memory Burn in Test Conducts tests on multiple system devices simultaneously Short Hard Drive Test Conducts quick testing on the system hard drive takes about 4 to 6 minutes Extended Hard Drive Test Conducts in depth testing on the system hard drive Memory Test Conducts in depth testing of the system memory My Top Links PC Doctor Forums PC Doctor Tech Support Form PC Doctor FAQs BIOS POST Codes System Information Summary System System Name PCD KRIST Serial Number 3FK3ZW1 Chipset Intel PCH HM77 Operating System Name Microsoft Windows 7 Professional 64 bit 1 Menu Bar provides menus to access features such as application settings access to documentation and session controls 2 Tabs provides access to all major features and tools such as diagnostics the script editor system information and reports 3 Session Information if a session is started it displays the current name in the top right corner 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 13 of 69 PC Doctor Service Center 9 5 User Guide 4 Used Space just below the Session Information it displays the remaining storage capacity of the Multipurpose USB Device Clicking on it will reveal more detailed information 5 Main Pane displays all the options available for the current tab 6 Sub Pane below the Main Pane it displays relevant system tools or information Configuring a Sessi
66. on Optional Sessions will automatically save system information test results and system snapshots to the MUD within the data sessions directory You can use session for any naming scheme you prefer e g Customer Name System Identifier Date etc There are two ways to set the session 1 Atthe launch of the application Figure 12 2 File gt Session gt Start PC Doctor Service Center 9 5 eost BR Cancel Figure 12 The Session Selection dialog Configuring and Running Diagnostics There are three primary ways of running diagnostics 1 Home tab PC Doctor provided default test scripts 2 Diagnostics and Tools Adhoc testing 3 Script Editor Custom test scripts PC Doctor Provided Default Test Scripts These are the five default test scripts included in the product They are base recommendations for testing but can be customized using the Script Editor Test Script Purpose GE The System Test runs a series of tests against the system s primary components y CPU RAM Motherboard etc The Burn in Test will run a series of tests in parallel on the CPU RAM Video Card Burn in Test and Hard Drive This will place a high load on the system for a minimum of 15 minutes per test to reveal intermittent stability or thermal issues The Short Hard Drive Test is one of two recommended testing levels for Hard Drives and Solid State Drives This test script will maximize fault detection rate in a short Short Hard Dri
67. ons Menu to appear if autorun is enabled or launch the Setup exe found in the diagnostics media 3 Check the Terms and Conditions checkbox at the bottom 4 Choose the desired installation method a Install PC Doctor Service Center 9 5 Choose this option if planning to keep the software installed on the system e g on a workbench computer used to test individual components b Quick Install and Run This option will install the software to a temporary directory that is removed when the system is rebooted c Run from DVD USB Choosing this option will launch the software directly from the Multipurpose USB Device or diagnostics DVD It will limit the diagnostics capabilities of the optical drive or USB port based on the chosen diagnostics media d User Guide Provides easy access to this User Guide for your reference e Multipurpose USB Device Restore Tool Will overwrite the contents of the Multipurpose USB Device in the event of data loss or corruption See Multipurpose USB Device Restore Tool for additional information Testing with Service Center Bootable Diagnostics Dnnt RA ante Tale d Set your system s boot order to boot from the Multipurpose USB Device or the Diagnostics DVD Because the process of setting the boot device is different depending on the system s BIOS you will need to check the system documentation Figure 10 Example of the BIOS Boot Menu Once you have done so the PC Doctor Servi
68. or from which the data was read If errors are detected the sector number is recorded in the test log and the test logs as Failed This test interrogates devices for support of the SMART instruction set Then it issues an ENABLE SMART command to make sure SMART functionality is active Lastly it performs the SMART RETURN STATUS command to check if any thresholds have been exceeded If thresholds have been exceeded an error message is reported in the test log and the test logs as Failed If the device does not support SMART technology the test logs N A This test is provided by the drive and is designed to detect current and potential problems There are two phases Electrical and the Sector The Electrical part takes about 10 seconds The Sector part takes one to two minutes and is looking for new data errors If the test reports an error it logs as Failed This test is provided by the drive and is designed to detect current and potential problems There are two phases Electrical and the Sector The Electrical part takes about 10 seconds The Sector part may take a long time based 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 58 of 69 PC Doctor Service Center 9 5 User Guide on the size of the drive a 250GB drive will take approximately one hour and is looking for new data errors If the test reports an error it logs as Failed This test polls drives that support SMART checking the values of the SMART attributes to see if they a
69. orded in the test log and the test logs as Failed This test verifies a drive s actuator arm can accurately move the read write heads to specific locations on the disk media and that data can be read accurately It moves the drive read write heads to 300 random sectors reads the sector data and computes a CRC checksum to compare against the CRC checksum stored on the media for the sector from which the data was read If errors are detected the sector number is recorded in the test log and the test logs as Failed This test executes the SCSI hard drive short self test routine on SCSI drives If the drive supports the Self Test Results log page it will enumerate the SCSI Short Self Test as an available test When you start this test it starts the short self test routine and monitors testing until completion If a failure occurs the test records an error message based on the results returned by the drive This test executes the SCSI hard drive extended self test routine on SCSI drives If the test is able to determine that the Self Test Results log page exists it will enumerate the SCSI Extended Self Test as an available test When you 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 61 of 69 PC Doctor Service Center 9 5 User Guide start this test it attempts to start the extended self test routine on the drive if supported and monitors testing until completion If a failure occurs the test records an error message based on the results
70. prompted with a warning that the utility will erase the contents of the drive to avoid accidental erase Danger Please be aware that the option to cancel the Drive Wipe script is available once the script has begun but will not restore any portion of the drive that has been erased before the process was aborted e The Drive Wipe 1 pass script will erase the drive by writing ones to each byte in every sector of the drive in one pass e The Drive Wipe 3 pass script will erase the drive by writing zeros followed by writing ones and finally by writing random data to each byte in every sector e The Drive Wipe 7 pass script will perform the following write operations in order to each byte across every sector ones zeros ones random data zeros ones and finally random data e Additionally it is possible to modify one of the existing Drive Wipe scripts using the Script Editor This allows you to make the following changes to comply with different drive wipe standards internationally o Increase the number of passes made o Disable the verification prompt o Change the test patterns that are run o Perform a verification of the drive wipe Note In order to maintain a custom script for continued use with Service Center Bootable Diagnostics it must be saved in the scripts usb_key directory Bootable Diagnostics contains an option to automatically boot into the test environment and run a test script Options 2 and 4 as noted in Boot Me
71. ption Description Quick Tests Runs a series of quick test functions for a basic overview of system health Optical Drive Test Runs a series of tests on optical drive devices Runs the Memory Fault Address Fault and the Extended Advanced Pattern tests on the system memory CPU Quick Memory Tests Runs a series of tests on the system CPU and Memory Runs a series of tests on the system motherboard CMOS RTC Clock IRQ Controller etc and video adapter Runs a small sub set of hard drive tests including Controller Funnel Seek Random Seek Random Verify and SMART Status Long HDD Test Runs every available hard drive test except the SMART Self Test Long Continuous Memory Tests Runs the Extended Advanced Pattern test on the system memory Runs a stress level test that performs a series of diagnostic exercises designed to produce stress on the PC under test Extended Memory Tests Motherboard Video Test Short HDD Test Maximum System Load 20 min Note Some devices such as CD ROM drives PC Cards PCMCIA network cards modems SCSI devices and others require DOS device drivers to function in DOS If you wish to test any of these devices you must load the supported device driver into memory before running the diagnostic The PC Doctor Standalone Mode menu has options for Diagnostics Interactive Tests Hardware Info Utility and Quit Use the cursor and ESC keys to navigate the menus and ENTER to select 200
72. re within the appropriate thresholds If any are found that are near a threshold they are reported in the test log and the test will log as Failed The SMART Drive Conveyance Self Test checks for problems caused during shipment Implementation varies by vendor and model and focuses on faults and physical damage caused by mishandling This test performs a sector by sector read of the entire drive reads the data and transfers it back to the computer memory This differs from the Linear Verify Test which instructs the drive to verify that it can read the sectors and as such takes significantly longer If the test discovers any errors they are recorded in the test log and the test logs as Failed This test ensures that data can be transferred from the drive to the host controller The test scans the entire drive by reading data from a configured number of sector blocks If any errors occur the test records them in the test log and logs as Failed This test scans the entire drive by writing a pattern to a block of sectors and then reads the same block back into memory to validate the data This test ensures that the drive heads accurately read and write data If any errors occur it records them in the test log and logs as Failed This test works by stressing the internal cache RAM of the drive being tested The drive cache RAM is tested by performing a series of write operations that use all of the internal cache RAM followed by a read back of th
73. returned by the drive This test performs a sector by sector read of the entire drive reads the data and transfers it back to the computer memory This differs from the Linear Verify Test which instructs the drive to verify that it can read the sectors and as such takes significantly longer If the test discovers any errors they are recorded in the test log and the test logs as Failed This test ensures that data can be transferred from the drive to the host controller The test scans the entire drive by reading data from a configured number of sector blocks If any errors occur the test records them in the test log and logs as Failed This test scans the entire drive by writing a pattern to a block of sectors and then reads the same block back into memory to validate the data This test ensures that the drive heads accurately read and write data If any errors occur the test records them in the test log and logs as Failed This test instructs the drive to turn off the motor spin down wait a few seconds then spin the drive back up and attempt to read from it If the test discovers any errors it records them in the test log and logs as Failed This test verifies all drives that support re writeable media CD RW DVD RW DVD RW DVD RAM HD DVD RAM and BD RE are in good working order by writing data to the disc then reading the disc to verify data was written and recorded correctly If the test detects any errors it records them to the t
74. rrupted testing If the device loses connection the menu will take you back to the device selection screen from which you can re continue It will NOT uninstall the application in this case so that you could still save logs from the device 10 Once you are done testing a device Automated Test or Adhoc Test and have saved logs Save Logs from Device you can select Test Next Device to continue to the next one If you choose View Logs a browser will open containing the contents of the printable HTML test report Once you have selected the device to be tested the Test PC will prompt you choose a test option Please see Appendix C Service Center for Android Test Descriptions for a list of all test descriptions Within the Automated Test option are five preconfigured test scripts to allow you to begin troubleshooting the Android device quickly and easily The provided options are 1 CPU Initiates a series of CPU tests 2 Battery Initiates a check of the overall Battery health if applicable 3 Cameras Initiates a series of both the front and rear camera tests if applicable Some of these tests will require technician interaction Storage Initiates a scan of the any built in and add on storage 5 System Runs diagnostics against all system components and will require technician interaction Choosing the AdHoc option allows you to run diagnostics from the device itself and access additional device information Onc
75. rvice Center for Android UI Appendix A Windows Command Line as nossnsssessssersssersssersssersssrrsssersseereseersseereseee 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 2 of 69 PC Doctor Service Center 9 5 User Guide Appendix B Working From the DOS Command Une 37 BA lt x gt and MS lt x gt Batch Mode and Maximum System Load cceeeeeeeeeeeeeccccsseeeeeeeeeeeeeseeeeeeeeceeseueeeeeaas 37 RT Run Test Switch and Arguments senesan nse se sense ennenen nenne nenen nennen nenene 38 General Command LIME EE 42 Appendix C Service Center for Android Test Descriptions cccccsssscccccsesescceceeseeceecaeseeccesauaeeessauaecessaeaecessaaaseeeees 46 ANIGIOIG SOCCITIC TESUS E 46 CPS Gh seo erates Hos A N eu susrea dl taecaisean eas T eh acai ntact acs aa nee eptaseuees oe eee 48 PATRI EE 49 WIGINORY EE 50 Se KE 51 Appendix D S vice Center for DOS Test DESH EENS eege 52 CPU COP OC SS EE 52 SV SES m Memo eege 54 BV SECT e E EE 54 ite Ge Ee Ee E 56 SST ER E 57 Pe EE Ol EE 57 Se RRE 58 DISKE EE 59 SEENEN 61 ORIGAMI IW ONY IN ea ee era neta cc E EE Gare E EN 62 OPCION SCAN spastic coasts ee epatcedaaeswsvepasewevewal ans tonetees tagalwus vepesoutcaeabasataawticanteath wes ecneneatuawateas tesa teuedeutawaeumeneee tenes 62 INTE FaCtiVe TeSE Re gege 63 Appendix E FAQ and Diagnostic te E 65 Multipurpose USB RE 65 SINC E Gente TOR EE eg 65 Service Center Bootable Diagnostics 66 S
76. s IRQ registers reading the registers and verifying the written test pattern and read test pattern match In addition this test also runs various commands associated with the IRQ controller The registers and commands tested include the mask register request register in service register poll command nonspecific EOI command and specific EOI command If the test detects any errors it records the failed functions in the test log and logs as Failed This test checks a bit of the PC AT 8042 keyboard controller that indicates if RAM Refresh is occurring If the bit does not change state the test logs as Failed This test verifies the Real Time Clock RTC of PC AT class computers successfully conducts time updates periodic interrupts alarm interrupts time date rollovers and that the RTC is accurate If the test detects any errors it records the failing functions in the test log and logs Failed This test writes test patterns to addresses 10H 3FH of the nonvolatile Real Time Clock RTC CMOS RAM The test then performs a checksum count of the contents to verify the test patterns were written correctly If the test detects any errors it logs as Failed The keyboard interface is tested with the built in keyboard self test and a function to test the keyboard IRQ If the keyboard controller chip is PC AT 8042 compatible a controller and interface self test is initiated If any self test fails it records the errors in the test log and logs Failed
77. s protected by a one year o P 4 i Figure 1 Service Center Multipurpose USB Device limited warranty and PC Doctor technical support is available to help with any problems that may occur that have not been covered by this guide See Product Support to learn how to submit a technical support ticket A Caution Electrostatic discharge ESD can damage the motherboard components and the USB device Always install components at an ESD controlled workbench If such a workbench is not available wear an antistatic wrist strap when handling the Multipurpose USB Device 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 5 of 69 PC Doctor Service Center 9 5 User Guide The current state of the system can be determined Do NOT format the Multipurpose USB Device This will make the device unusable using the MUD LEDs as described in Figure 2 STATE LIGHT COLOR Diagnostic State LED Diagram This is particularly EPE ii i useful if working with several units at the same time Test Script running one or more tests failed using a Keyboard Video Mouse KVM switch Test Script running attention answer prompt Test Script running one or more tests in a warming state Test Script running all tests currently in pass state Test Script complete all pass Test Script complete one or more tests in a warning state Test Script complete one or more tests in a fail state LEGEND AA obt on Ch Light off F Light flashing fast Light f
78. s switch will prepare the Tech Support Form that is a single report comprised of all Hardware Info categories To generate a report s of individual Hardware Info options SEE ALSO SI lt x gt System Information on page 88 TM lt x gt Minimum Test Time This switch defines the minimum test time for tests and scripts run from the command line specified by the integer variable lt x gt If atest has completed before the specified amount of time the test will continue running until the specified amount of time has elapsed TX lt x gt Maximum Test Time This switch defines the maximum test time for tests and scripts run from the command line specified by the integer variable lt x gt If a test has not completed in the specified amount of time the test aborts shows the halt on error prompt and records Failed in the test log 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 45 of 69 PC Doctor Service Center 9 5 User Guide Appendix C Service Center for Android Test Descriptions EEGEN meman can successfully retain video data Verifies the ore device can accurately enable and run a vibrate pattern EES Test that allows the user to verify correct pixel function at varying colors Dec that the user is able to adjust the brightness of the screen ick Beenie ern to determine if there are areas that the user s touches do not trigger properly Tests whether the touchscreen on the device is usable by having the user touch and
79. s the drive read write heads from the first track track 0 to the last track then from the second track to the second to the last track then from the third track to the third to the last track and so on If the test detects errors with the movement of the drive heads it records the errors in the test log and logs as Failed This test verifies a SCSI fixed disk drive actuator arm can accurately move the read write heads to sequential locations on the disk media The test moves the drive read write heads from track 0 to the maximum track one track ata time If the test detects errors with the movement of the drive read write heads it records the errors in the test log and logs as Failed This test verifies a SCSI fixed disk drive actuator arm can accurately move the read write heads to random locations on the disk media The test moves the drive read write heads to random sectors for 300 repetitions If the test detects errors with the movements of the drive read write heads it records the errors in the test log and logs as Failed This test verifies a drive s actuator arm can accurately move the read write heads to specific locations on the disk media and that data can be read accurately It moves the drive read write heads to each sector in sequence reads the sector data and computes a CRC checksum to compare against the CRC checksum stored on the media for the sector from which the data was read If errors are detected the sector number is rec
80. ssfully 3 Snapshots that are in the same session can be compared against each other as noted in the Reports section Reports The UI contains save and print links with all system information views and at the end of running any diagnostics Alternatively you can generate a custom printable report from the Reports Tab that can contain e Custom header to include company name company address technician s name and company logo e System Information e Test Information e Snapshot Comparison Figure 19 The Reports Tab Create Printable Report Header System Information Test Information Snapshots Print or Save Report uge Inc Confident Computers Inc 10345 Professional Circle 183 Reno NV 89521 System Information Operating System System Name QA COLIN 7 Name Microsoft Windows 7 Enterprise Edition 64 bit Service Pack Service Pack 1 Motherboard Manufacturer Si Product Intel Q45 Desktop Serial Number 107005680 BIOS BIOS Version String CBQ4510H 86A 0101 2009 0928 1248 BIOS Version 255 255 Doaloacoa Nata na 72 9nnNa Figure 20 Example of a Custom Report 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 19 of 69 PC Doctor Service Center 9 5 User Guide To customize the report 1 Onthe Reports pane click the Customize Report Header link 2 Provide the Company Name and Address in the appropriate field 3 Provide the Technician s Name in the appropriate field 4 Provide the directory path to a Co
81. st will log as N A 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 53 of 69 PC Doctor Service Center 9 5 User Guide This test verifies the CPU can successfully interpret and conduct the SSE4 2 Supplemental Streaming SIMD Extensions 4 2 SIMD instruction set If the test detects any errors it logs as Failed If the CPU does not support the SSSE4 2 instruction set the test will log as N A This test verifies the CPU can successfully interpret and conduct the SSE4A Supplemental Streaming SIMD Extensions 4A SIMD instruction set If the test detects any errors it logs as Failed If the CPU does not support the SSSE4A instruction set the test will log as N A This test uncovers memory bits that are affected by a stuck at fault Sometimes referred to as a sticky bit a stuck at fault is an error with the memory module circuitry that causes a bit to permanently retain its value when changed Once the bit obtains a specific value 0 or 1 it will retain this value no matter what is written to the location This test uncovers stuck at faults by writing a known pattern across all testable memory then reading and comparing what was read to what was written If the test detects a mismatch between the written and read data it records the error in the test log and logs as Failed This test uses unique addressing to determine if the memory address decoder is prone to specific failures This is accomplished by controlling th
82. t If the test detects any errors it identifies the failing instructions and logs as Failed If the CPU does not support the MMX instruction set the test will log as N A This test verifies the CPU can successfully interpret and conduct the SSE Streaming SIMD Extensions SIMD instruction set If the test detects any errors it logs as Failed If the CPU does not support the SSE instruction set the test will log as N A This test verifies the CPU can successfully interpret and conduct the SSE2 Streaming SIMD Extensions 2 SIMD instruction set If the test detects any errors it logs as Failed If the CPU does not support the SSE2 instruction set the test will log as N A This test verifies the CPU can successfully interpret and conduct the SSE3 Streaming SIMD Extensions 3 SIMD instruction set If the test detects any errors it logs as Failed If the CPU does not support the SSE3 instruction set the test will log as N A This test verifies the CPU can successfully interpret and conduct the SSSE3 Supplemental Streaming SIMD Extensions 3 SIMD instruction set If the test detects any errors it logs as Failed If the CPU does not support the SSSE3 instruction set the test will log as N A This test verifies the CPU can successfully interpret and conduct the SSE4 1 Supplemental Streaming SIMD Extensions 4 1 SIMD instruction set If the test detects any errors it logs as Failed If the CPU does not support the SSSE4 1 instruction set the te
83. t builds a list of remote Bluetooth partners and then attempts to connect with them Tests issues with NFC devices detecting NFC tags Tests reading from a NFC tag with the NDEF format This test determines if the drive is successfully recording data to media The test writes test patterns to the test media and then reads the data to verify it is correct If the read data does not match the written data the test logs as Failed Note If power fails during this test the original data from the drive may be lost or corrupted This test determines if the system is power over the USB connection This test whether the battery is near its end of life is in an over current state or is in an overheated state This test verifies that the battery temperature has not exceeded the maximum acceptable threshold The CPU registers are tested using default test patterns that simulate the processing of data The test writes patterns to various CPU registers The contents of each register are then read and compared with the original pattern If the read is different from the data written this test logs as Failed and lists the failed registers This test verifies the CPU co processor register stack pointers and commands are functional by running various commands that exercise the math registers If errors are detected the failed steps and commands are listed in the test log 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 48 of 69 PC Doctor Ser
84. t it while testing is in progress you may lose data Service Center for DOS displays a warning about potential data loss when you select these tests Danger Do not turn off or reboot the system while either test is running This is most likely because you have deleted a file in DOS that references a long file name in Windows DOS does not support long file names You can define a long file name as any file name with more than eight characters or any file extension with more than three characters If DOS encounters a long file name it will rename it to support the DOS filename standard This means DOS will keep the first seven characters of the filename and append a tilde symbol at the end to indicate the filename has been truncated so that DOS can read it 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 67 of 69 PC Doctor Service Center 9 5 User Guide When DOS truncates a file in this way it essentially breaks the file up into multiple pointers that allow Windows to recognize the file even if the filename has been truncated If you delete the file in Windows it will recognize the file and all of its pointers as a single file However if you attempt to delete a file with a truncated file name in DOS it will only recognize the file itself and ignore the filename pointers leaving them in the directory This will prevent you from deleting the directory in DOS and the filename pointers are inaccessible in Windows If you need to del
85. t might indicate that the BIOS vendor or system motherboard manufacturer did not take the additional steps to ensure that the BIOS information was correct Why is Service Center so slow when I run tests in parallel Systems with limited memory may experience issues when attempting to run tests in parallel However you can still run tests sequentially Why do I receive errors when I attempt to run the Hard Drive Pattern Test The Hard Drive Pattern Test will only run on hard drives formatted as FAT or NTFS It will not run on unformatted drives You might see similar errors if the test encounters any empty sectors on the drive Why does xulrunner exe attempt to access the Internet when I run Service Center xulrunner exe is a component of the Service Center for Windows user interface Attempts to access the Internet are actually xulrunner exe attempting to open listening ports for internal communication If you see that xulrunner exe is attempting to access the Internet but your firewall is blocking access you can safely allow access Service Center Bootable Diagnostics What does the error message Driver 88PM8Ox already registered aborting mean This error message is expected during the boot process for the Bootable Diagnostics test environment If you wait for the system to complete the boot process the software should finish loading in a couple of minutes The software starts to boot but then the system only shows a blue or black scre
86. t script select Test Script click the browse button and browse to the location of the script file c If you are creating a link to an Internet resource select URL and provide the URL in the Web Address field 4 Inthe Name field type the name of the link The name is what is displayed for the link on the My Links pane 5 Inthe Description field type a description of the link The description is what is displayed with the name on the My Links pane 6 Click the Save button DA Aina eg E Zeg a difina a Link LQIting a LINK VS To edit a link 1 Click the My Links tab 2 Onthe link you want to edit click the Edit button This will open the Edit Link dialog box see Figure 24 Diagnostics and Tools Script Editor System Information My Links PC Doctor Forums EA Figure 24 Editing an existing link 3 Edit the link information as necessary 4 Click the Save button 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 22 of 69 PC Doctor Service Center 9 5 User Guide Service Center Bootable Diagnostics includes the ability to wipe a HDD or SSD Service Center Bootable Diagnostics contains three test scripts that provide a method to erase all content on the system s hard drive To launch one of the Drive Wipe test scripts click the link for the desired method Drive Wipe 1 pass Drive Wipe 3 pass or Drive Wipe 7 pass These links are shown both on the Home tab and on the My Links tab You will be
87. t the execution time is long This test is a variation of the Pattern Test The test starts by writing a test pattern to every 20th address location in the memory location and writes the compliment of that pattern to all other locations For example if the pattern is 0000 OOOOH the test will write 00000000H to addresses 00000000H 00000014H 00000028H 0000003CH and so on For all other address locations 00000001H 00000002H 00000003H and so on the test will write FFFFFFFFH Once the test finishes writing to all available memory locations it reads the data from the tested memory locations to verify the written and read data match If the test detects any mismatch in data it logs as Failed This test checks for memory cell corruption from read write activity on adjacent cells cells are individual bits It is run from memory address 0 through each memory cell sequentially to the top of extended memory then from the top down to memory address 0 This test fills each memory location with its own address value then reads each memory location to verify it contains its own unique address value If there is any inconsistency between the address value and the value written to the memory location the test logs as Failed This test verifies that PCI support is functional then scans all PCI devices to verify they are communicating with the microprocessor The test first determines if the PC supports PCI devices It then verifies the BIOS version
88. test log in a file called systemtestlog html sccu1 exe script scripts system xml sdtl systemtestlog spr lt FileName gt This parameter automatically saves the printable report to the specified file name If no file extension is specified or the specified extension is not valid the report will be saved as an HTML file Valid file name extensions are HTML and TXT The printable report items that were previously selected via the Windows user interface will be included The TXT format does not support the saving of a company logo in the header Note This parameter must be used in conjunction with the script parameter 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 35 of 69 PC Doctor Service Center 9 5 User Guide This example starts PC Doctor Service Center and runs the test script called system xml located in the scripts directory and then saves the printable report in a file called systemtest_pr html sccu1 exe script scripts system xml spr systemtest_pr html exit This parameter automatically exits PC Doctor Service Center after all other specified parameters have been executed Note This parameter must be used in conjunction with other parameters This example starts PC Doctor Service Center runs the test script called system xml located in the scripts directory saves the printable report in a file called systemtest_pr html and then exits PC Doctor Service Center sccul exe script scripts system xml ex
89. tests Tests to be run are marked with a double arrow If a test cannot be run on a device it is marked as disabled with a sequence of dots CTRL ENTER Runs all tests enabled in the current test category ENTER Runs the highlighted test ESC Returns to previous screen F1 Displays help topic for the highlighted test F2 Displays the Test Options dialog F3 Displays the Test Log from the selected log drive F5 Runs all tests enabled from each test category 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 26 of 69 PC Doctor Service Center 9 5 User Guide F10 Enables or disables all tests in the current test category _ SPACE Enable or disable the highlighted test When diagnostics are executing the Test Running window will display progress and current results PC Doctor Service Center for DOS includes a drive erase tool that erases hard drives quickly or as recommended by the United States Department of Defense specifications for confidential information 1 Click the Utility menu then click Erase Drive Contents Utility Erase Drive Contents SERVICE CENTER Copyright 24615 PC Doctor Inc All Rights Reserved d 6 6588 82 Erase the contents of hard drive s Figure 29 The Utility menu 2 Select between two erase methods and one verify method a Clear Hard Drive This method will erase the drive by writing zero to each byte in every sector on the drive This operation is conducted in one pass of t
90. the byte If the bit values in the byte are inconsistent the test logs as Failed The test loops from low address to high address for all available pages This test starts by setting all bits in a byte to a value of zero One at a time from left to right each bit is set to a value of one and back to zero The test then reads each bit value in the byte If the bit values in the byte are inconsistent the test logs as Failed The test loops from low address to high address for all available pages This test fills each memory location with extra data patterns that supplement patterns used in other tests The test then reads each memory location to verify the patterns were written correctly If there is any inconsistency between the written data and read data the test logs as Failed This test is a 32 bit inversion test that starts by writing a data pattern to the first available address in the memory space Once the test pattern is written the test shifts the data pattern left one bit to the next available address 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 50 of 69 PC Doctor Service Center 9 5 User Guide continuing in this fashion until the test has shifted the test pattern through all available addresses The test then reads all memory bits to verify the written and read data match If the test detects any mismatches in data it logs as Failed Note The Moving Inversion Test is very effective at detecting data sensitive errors bu
91. the long form of the FT switch above HDERASE lt Mode gt This switch will run the hard drive erase utility Valid options for lt Mode gt are e SHORT performs a quick erase of the hard drive e SANITIZE performs a four pass erase of the hard drive e VERIFY checks to see if either of the erase methods have been run against the hard drive For additional information about these options see Erase Hard Drive Contents 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 42 of 69 PC Doctor Service Center 9 5 User Guide A Warning If a system has multiple hard drives the hard drive erase utility will be run against each drive HE Halt on Error This switch enables halt on errors mode If Service Center for DOS encounters a failed diagnostic test it prompts the user to indicate whether to continue or to abort testing 1D lt identString gt Customer ID This switch adds the text string lt identString gt as the Customer ID in the test log for identification purposes The string will be converted to all uppercase If you want to use spaces in the text string you must encapsulate the entire switch in quotes Example 7 Run all tests in the CPU Test Category and set the Customer ID to pc doctor inc while logging to output log pcdr rt cpu amp id pc doctor inc pr output log NA2F Convert N A Results to FAIL This switch will cause tests that report results of N A to instead log as Failed NJ
92. thin threshold values and can detect difference between light and dark Verifies the proximity sensor is operating within threshold values and can detect the distance from the de3vice to an object Tests whether the connectivity of the headset can be determined Verifies the microphone can record and play back the recorded audio SEN the speakers can play a prerecorded wav file through the left and right speakers Tests the GPS device to determine if at least one satellite signal is available Tests the GPS device to determine if the minimum number of required satellite signals are detected This test queries the device for the presence of a Subscriber Identity Module SIM card This test attempts to connect to the cellular provider using the device s Subscriber Identity Module SIM card configuration 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 47 of 69 PC Doctor Service Center 9 5 User Guide This test compares the received signal strength of the cellular radio from the currently connected cell tower to a predetermined threshold The Wireless Scan Test initializes a wireless scan of the available access points in the vicinity If no partners are found the test will return No Signal This test is applicable when there are a certain number of known good remote Bluetooth devices in the vicinity The test can detect a malfunctioning Bluetooth antenna in which case the required number of devices will not be detected This tes
93. tive Tests Hardware Info Utility Quit Fi Help Confirm Action HWARNING You are about to ERASE the contents of your entire drive Do you want to proceed Press Y for YES or W for WO SERVICE CENTER Copyright 24615 PC Doctor Inc All Rights Reserved 4 6 6588 82 Erase the contents of hard drive s Running Utility Function 5 The erasure progress is displayed as shown here The ESC key will abort the erasure but will not restore any portion of the drive erased before the process was aborted 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 28 of 69 PC Doctor Service Center 9 5 User Guide Diagnostics Interactive Tests Hardware Info Utility Quit Fi Help Erase Drive Fixed Disk H SATA 3 6 Gbps Model Hitachi HDP 25816GLA368 Access Mode LBA 46 CDMA SN GEKG3S6RERSOTHA Erase Method CLEAR Rey GMBOASTVA Hrite Pattern H h CL of 1 Cache 14546 Sectors Total Sectors 312581888 Mode AHCI Port 5 Current Sector 234049792 Vendor Intel Device 24621H Current Task Get Estimated Remaining Time 4 89 22 Temperature 35 C Overall Tasks d Error Messages Erase the contents of hard drive s Press ESC To Abort 6 This screen is displayed when the drive has been completely erased Diagnostics Interactive Tests Hardware Info Utility Quit Fi Help N Test Log eg H PC DOCTOR DRIVE ERASE UTILITY LOG Erase Type CLEAR Model Number Hitachi HDP 25816GLA3648 Serial Number GEKS30RBRSOTWA Total S
94. ve Test period For a background on how PC Doctor determines these recommendations you can review our whitepaper http www pc doctor com images files case_study hdd_testing pd f The Extended Hard Drive Test is the second recommended testing level for Hard Extended Hard Drive Test Drives and Solid State Drives Memory Test The Memory Test runs a full series of memory tests on the system 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 14 of 69 PC Doctor Service Center 9 5 User Guide The Diagnostics and Tools tab is the primary access to running adhoc diagnostics and accessing any relevant systems tools bottom bar Launching diagnostics via this method is straightforward When you first launch the application and click on this tab you will see the following screen Figure 13 The left side will contain the list of diagnostics and right side will be empty P pc Doctor Service Center 9 5 File Tools Help Diagnostics and Tools Script Editor System Information Reports My Links Devices Audio Test Parameters Sound Card 3 Pass Count 1 Minimum Time Per Test Microphone Storage i Hard Drive DVD RW Drive HD DVD ROM Card Reader Video AVI Video Card Monitor im Camera Video Port Sensor Devices Other Devices Printer Mouse Keyboard i Smart Card Communications Network Card h System i Battery CPU Memory On the left side you have three options to choose which diagnostics to run a
95. vice Center 9 5 User Guide This test verifies that the tested CPU supports special Multimedia functions If errors are detected the failed commands are recorde3d in the test log and the test logs as Failed This test intensely exercises various Streaming SIMD Extensions SSE specific commands and lists any resulting errors The SSE test also exercises all eight of the 128 bit Extended Memory Manager XMM registers In addition there are certain conversion functions which will exercise a single Multi Media Extension MMX register in conjunction with the XMM registers If the test encounters any errors it will log as Failed This test intensely exercises various SSE2 specifc commands and records any resulting errors in the test log Like the SSE Test the SSE2 Test exercises all eight of the 128 bit XMM registers In addition there are certain conversion functions which exercise a single MMX register in conjunction with the XMM registers If the test encounters any errors it will log as Failed The test intensely exercises various SSE3 specifc commands and records any failing commands Like the SSE2 Test the SSE3 Test exercises all eight of the 128 bit XMM registers If the test encounters any errors it will log as Failed This test uses the system RAM to perform indirect testing of L2 cache memory It forces repeated data transfer in and out of the L2 cache If any errors occur the test logs as Failed Errors are listed in the test log by t
96. vice Center Bootable Diagnostics is ideal for testing outside of the system s OS Operating System and accessing a greater percentage of the system s RAM than Windows allows It can also run diagnostics on many of the same communication devices as Windows e Service Center for DOS is ideally suited for testing outside of the system s OS and allows you to test the greatest percentage of the system s RAM Note It is sometimes a good idea to run diagnostics in multiple environments to get the best possible coverage Testing with Service Center for Windows Service Center for Windows allows you to run hardware diagnostics on systems booted into Microsoft Windows The following are required to run Service Center for Windows e Windows XP SP3 Vista 7 8 or 8 1 e USB port or DVD optical drive To run Service Center for Windows 1 Insert the Multipurpose USB Device into an available USB port or insert the Diagnostics DVD into the optical disk drive po PC Doctor vi PC Doctor Inc Service Center 9 5 Install PC Doctor Service Center 9 5 St Quick Install and Run files removed on reboot 0 Run from DVD minimal optical drive testing B User Guide CH Multipurpose USB Device Restore Tool I agree to the Jens amp Conditions Figure 9 The Install Options Menu 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 11 of 69 PC Doctor Service Center 9 5 User Guide 2 Wait for the Install Opti
97. vice displaying a message and waiting for USB authorization 3 Is the system able to detect other Android devices using the same USB cable 7 Ifyou do have issues with the device as listed above select lt Refresh gt to see if the device can now be seen correctly You will see something like Figure 36 when your device is ready to go Choose a device from the list eae Refresi gt lt Back gt Figure 36 Connected Android Devices 8 Choose the device if multiple are connected that you want to test first 9 Select one of the five options to continue a Automated Test Automatically launch a test script on the test device as outlined in Running a Preconfigured Script b AdHoc Test Launch only the Android UI as outlined in Running Diagnostics from the App c Save Logs From Device Will download and save any test logs from previous testing onto the Multipurpose USB Device d Test Next Device Uninstalls the Android application from the device and prepares the system to test the next device e View Logs Will display a listing of all logs 2005 2015 PC Doctor Inc ALL RIGHTS RESERVED Page 32 of 69 PC Doctor Service Center 9 5 User Guide Choose Test Option 1 Automated Test hH Test 4 Save Loge From Device d Test Next Device D View Logs dk lt Back gt Figure 37 Test Option Menu A Warning Disconnecting the Android device while testing may cause unexpected behavior and inte

PC-Doctor Service Center 9.5 User Guide © 2005-2015 PC

Contents

Download Pdf Manuals

Related Search

Related Contents

PC-Doctor Service Center 9.5 User Guide &copy; 2005-2015 PC

Contents

Download Pdf Manuals

Related Search

Related Contents

PC-Doctor Service Center 9.5 User Guide © 2005-2015 PC