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Horizon Administrator User Guide

1. TR 145 IS RON ccs tec OO EE 148 Receptionist Soit Oie mM TT eee nee ee ee ene ee eee ere 151 Assign the Receptionist Soft Client bolt on to a USP ccccccccssseseececeeeeeaaeeseeeeeeeeseaaaaeeeeeeess 151 Reset Receptionist Password ccccccscccccssececceeseecseseeecsaececeaseecseaseeessageeessauseeeseuseeessseeeeas 153 Managing the favourites or fixed contacts ccccccceeeeeeeeeeeeeeeeeeceeeeseeeeesaueesseneesseeeseneeenens 154 SOI 157 Assign the Desktop Soft Client bolt on to a user seeeeeeeessseseeeeeenneeenennnnn 158 Wesel Eelsfll NM TC 160 Assign the Mobile Soft Client bolt on to a user seeeeeesesssseseeeeennennnnnnnnnnnnns 160 Inizalrzit ce ge 1 M 162 Assign the Integrator Soft Client bolt on to a user 2 eee eccccccecceseeseeeeeeeeeeaeeeeeeeeeeeessaaaaeeeeeees 163 Integrator CRM Soft E CREER 166 Assign the Integrator CRM Soft Client bolt on to a user seeeeeeeessseeeeeeeeee 166 Sot Clients PASS Words wmccancsosscaesancrnpdcausaseasadeienenauaennasedstinacaaussamadsesncaauseaamanhematetaameniausancaeaaaciuaies 169 Using 3G and 4G networks with Soft Clients ccccccccccseseeeeeeeeeeesaeeeseeeeeeseeseaeeeeeeeeesssaaageees 169 Using Wi Fi Networks with Soft CIIGITS ac
2. 212 CC OIE 215 Set Up User 1 or 2 Digit Dialling sasccuaccurcanedaacsqenscunconteadedinseseuasauadadaaqeancmsiaodbagadapaacuaiaezongarecaccuaies 216 Set Up User Bulk 2 Digit Dialling wccscccicccccc scenececcsccensessanecesssceaedasnaeesencdeaseessnnesaeccdaasetensenececcdiers 220 UT TO aee er iino EET 221 PMN OPEV al BaO ERI EI ETE TR 221 INCU UTM IO sasssa s E A E A E SEEE EE EES 223 Anonymous call Reject susene anaE EEROR ieo iE 224 Turn Anonymous Call Rejection On or Off using GUI ceeecceecceeeseeeeeeeeeeeeeesesaeeeeeeeees 224 Horizon Administrator User Guide v3 4 o CICK T BD 226 Device Customisation oem rcer usu pEH mud rated ebrei ban qe PEU Exiit t do Pede cot E ERR EAEN 227 Device Customisation POLVGOITI icit reet pnt epe ne ada adn deoa ome v ERIS ELE tun E ERERU IN nua DU EE ERE N au AE 227 Assigning a Speed Dial to a Line Key on a handSet ccccccccsseeseeceeeeeeeaeeeeeeeeeeesseaaaeeeeeeees 227 Resetting Line Keys Configuration on a NANndSet ccccccccceeesssseeeeeeeeeeaeesseeeeseeessaesseeeeeees 231 Assigning a Speed Dial to a Side Car Line Key esssseeseeeeeeennnne 235 Resetting Layout on a side Car sssesssssssssesseeeeeeenn nennen nennen nnn nnns nnns nnn nnns 237 ASSIGNING Soft Key Options ac erp apii ote ehh a onan tetpqueE MaIS ud epp cS Ud uda SURE sU MEN
3. e Horizon Administrator User Guide Horizon Administrator User Guide v3 4 Contents tarps rin M E 7 Oy Se GIG MNO PRETI EE TT y wieli zo PES oi Me REI AA 7 Hardware User EC IVa BNET ee ee 7 POI UN RT 7 BO UT Ae etre ca strc E T 8 Bero ON BETTE P deen EE 8 FOLOOHOIT E OSSUVOEGI ane a ee ee ee oer eet er een ee re a er een ee 8 Changing Tour Fas Word eee one E en eee ee eee ee eee eee 8 y isl 9 PIO GION ONC NNI REED 9 Dashboard CUSTOMUSAN ON vie cosnccerccsensovescesterndtenasversneduwechinaxtasaeasenndeetaxbersqndevechieiutdsssacerndaskewbeoacadesoes 9 Ore UMC HON ANY Em 10 eae UN NT QE 10 Bp 11 zo t 11 Creating CSV file TOR PU 4e 11 Digital Sigatures in Call recording S ssassn SEEDA 11 What a digital signature Will not do eeeeesseeeseeseeeeeennnenennnn nnne nnns 11 How the signing procedure works eeesessssssssseseeeeee nennen nennen nnne nnn nnne nnn nnn nnn 11 Administrative Features m 12 Setting up the Horizon GUI or ONAN MEER OT 12 BE E E neces E A E E on cine eet Gs EE E EAE 13 Add SOLS seori TERR RRRRRPRH
4. Horizon Administrator User Guide v3 4 HORIZON ML NE ui Loe Oat III Ane m nett Call Gop Urar s Manageren Activa raati acam TLLA iatinten Profile I ELI 3 Permissions incoming Calts Lali Harding Call Gening lw G Speed Oie Numbers tier rnt Settings dens E 1 Diga Dialog Tigh Dieting Outgoing Calls Speed Dial Mitis 3 in Call Options Tree Er Sett posia Settings Hs Cheek Vun smal Semis w weve Ww ttre rade Upload Multiple Pi Digk Diaiilng NElLn Jus T4 ESI D MAE tes 6 Downssed Template A ibsb sd Use the Search Directory fields minimum of one field must be completed and click Search Number Extension First Name CED Last Name Site Click the radio button next to the User you want to assign to the telephone number and click Select Horizon Administrator User Guide v3 4 Number First Name Last Name Site Ben Jeffreysdy 01482422499 Ext 2500 Click Save Prot Persona eat incomnsg Caits NNI wirvein HIT Sertorige Advamm ec Outgoing Calis Spem Dal Sernngs in Call Options PASE Senmiige Settings thot Owed Voicsmall Settings af Recorrting e Hover over Users and then click List Users peditem n URummm l egit Lario sj 3 Uit telling Uprtand Mail 4 Dn Dialing ESL o Jian Yy P Extension bans ange 6 eee amp Lag Cat Rartieg e Locate the User you want to set up 2 Digit
5. Hugh Horizon 1234567890 1234 hughhorizon exmple com Richard James 1618703374 3374 richard james gamma co uk Donald Duck 1234123456 5678 donaldduck gamma co uk Test Horizon 2071234567 2071 test horizon horizon co uk Un W MN IP Save the file Ensure that you keep the file as a csv file contactstemplate csv may contain features that are not compatible with CSV Comma delimited Do you want to keep the workbook in this format To keep this format which leaves out any incompatible features click Yes To preserve the features click No Then save a copy in the latest Excel format To see what might be lost click Help C 9 ee Click Browse Horizon Administrator User Guide v3 4 HORIZON Unlimited communications Dashboard Users Site Management Cail Groups Device Management Add Contacts First Name Last Name Number Extension Email File to Upload Organize New folder Sr Favorites P Download IN Desktop Recent Places de Service Improver o Libraries Documents J Mute im Pictures H Videos re censeas IN Computer Ge Local Disk Cs File name contactstemplate csv Open fe Click Upload Help Recorded Calis YO hy ssi Change Password Log Out Statistics Horizon Administrator User Guide v3 4 ORIZON Teted commu nmcstons 4 Dashboard Users Mie Manageesend Call Groupe Deras Management Add Comtacts
6. Ir oem Peronna Owtaits Cal Sete Fremizmora Ww E Q Sever tp Ayo More bey Click Save to restart the device If the user does not click Save the new device configuration containing the speed dials will be applied at midnight Horizon Administrator User Guide v3 4 Resetting the Soft Key layout Click the Reset lt Device State gt Layout Button Profile Personal Details DDI Services Call Setup Permissions Call Barring You have successfully updated your soft key Please click save m order to restart the device Cisco SPA502G Solt Keys Device State dte v Softkeys that display when the phone is idle A pop up window will appear informing what will be reset Click Yes Confirm Are you sure you want to reset this to the default layout Once saved this cannot be undone The Horizon portal will reset the layout for that state and the configuration file will update l rofie b eouremal Detniihs j Server E Perm beers Call laming T The key Wya for the siate ide has twucossshdy Geer tessi 35 Db E Cisco SPASIJ SOR Keys Alis 10 i caca Click Save to restart the device Horizon Administrator User Guide v3 4 Call Bans How to removed missed calls notifications from Cisco SPA handsets It is possible to remove the missed calls notification on the Cisco SPA phones by completing the following e Goto the Settings button under the voicemail key e Choose Preferenc
7. Unlimited communications Dashboard Users Site Management Call Groups Device Management Administration Recorded Calls Statistics select the Site of whose schedule you want to edit Site Management Manage Sites Site Name Manchester Select Schedules Manchester Manchester Add User Create Group w Current Site DDI Manage Manchester Schedules Authorisation Account Codes Call Policy Create and manage time schedules Create and manage authonsation account Overnde a sub set of cail policy features for this codes site oe Schedules Authorisation Codes Call Policy Call Barring Music on Hold Manage Numbers Setup the call barring options for this site Set up the music that a person hears when put Manage the numbers assigned to this site on hold Call Plan Music on Hold Manage Numbers Select Edit Horizon Administrator User Guide v3 4 Users HO RIZON commurnscaton Call Groups Change Pas stwora I og Out Dewice Managemen Au mmuistration Recorded Calis Statsace Macage Schodulies RS M2 2013 Mon Open Hours HORIZON Tue Closed Hows Manage Okehampton morn dey Schedule Setup will allow you to change the name type and colour of the schedule Schedule Setup Events Add Event Name Type Colour Setup Schedule Holiday Events will allow you to delete an event by selecting the schedule s tick box and then press
8. input fields To proceed click Create and Continue This is where you give the user a DDI number and an extension The number display shows all available numbers that are assigned to the site You can also change what is displayed when the user Calls another user this is defaulted as their name Add New isst Assign Serwces Find a Number i a 7 Calter ID Presented eer cetail wv Once you have assigned a number to a user you need to select what service pack they will have and whether they can have access to voice mail Please note that Gamma Business Communications only offer the Premium service pack Also from this screen you are able to request more service packs If you request more this way you will need to go back and edit the user to complete all the remaining forms Horizon Administrator User Guide v3 4 Add New User Acc Rassias gt Assign Serves em I The next step in adding a user is to select what permissions they can have Below you can see what permissions you can give to a user Always Forward To allows all incoming numbers to be forwarded to another designated number Advance call setup will give the user more options to configure personally If this is turned off the administrator is still able to edit the features Profiles give the user permission to set up 4 profiles that will perform different actions if that profile is selected For example if a profile is set to busy then it will forwar
9. Delete selected or add a new schedule by clicking Add New Horizon Administrator User Guide v3 4 Schedule Setup Events Events No Records Found Add Event Add New Add Event will allow you to add an event to the schedule Schedule Setup Create Event Name All Day Event v Events Add Event Start Date 710 12 End Date EZ Recurs Never The schedule allows you to define events so that some of the Horizon features can be different depending on the time and or day such as opening and closing hours You can make these events a regular occurrence or you can also set up Holiday events to allow for different routing during different times of the year If you have already got schedules set up which you wish to edit follow the below guide Add Auto Attendant Once in the Horizon GUI select Site Management select the Site of whose schedule you want to edit select Schedules Select Edit Authorisation and accounts codes allow you to set up the need for authorisation on outgoing calls or the option of inputting an account code with outgoing calls Authorisation and account code are only used for outgoing calls You are only able to have one of these features active at one time and they need to be set up by the Administrator Please note that if an authorisation code is active the functionality applies to all call types except 999 calls which can still be placed without the use of the code To enable
10. Users and then List Users tte SD Lud Call Groups Urne Maeagement Admimentratioe Recorded Cali pir dati ae Add User Add Peer an scene ge Subscription Suh inbound Outbound E T T i a j Call Queue Group User 2 D 34 11 Premer Dave Sandard Oroup utuanc ed Settings Voce Mad Top 10 Callers Calls Recelved Calls Minutes NEC C Inr 76 2 Manchester TSC 13 j Pascal 3345 11 4 Pace IN 10 NETUS REO 9 amp Dod Holand H T Bean Pote 7 D Pancho 490 7 3 Mark G Desk f Call Outcomes 10 Sheidon Cooper 6 vet Pur lI mme Lt PENANLE Select the user which you wish to apply the Anonymous Call Rejection for and click the Edit button Horizon Administrator User Guide v3 4 Oushboard Sle Manoguitert i I f User Management User Management First Narne L st Marne Usemanme tes Number 1 engneennq m m EF x1ension Depanmant Sp Abel 122 2499 Alan Andy aglercss Hreerdan Anan Lahar Casper Chuck 12 Pstndoe Best testcall Adored Potter P504HM P501HM 01482427487 Horrory 01690 E a5 01482477490 01482422439 pao olevesrafiarmma 5323 nchand normanset p 1901 l drew best bgarmena tc am SNC D er Hrendan Aldredifbgamm luke hoyd jonesfiiga yao olveraf gamma daad beale iamma c dand bealefibamma c Manchester Moekhestet lw he ster NUI Y L onaor Glasgue Manche star London Londo a Edit tat B 7 Edit Edit 4 Edit a Ed
11. enter a number you would like the call to be forwarded to When you have selected all the options click Continue for the next step Business Hours After Hours Horizon Administrator User Guide v3 4 The options which can be implemented here are Transfer with Prompt NOT CURRENTLY AVAILABLE This will allow the user to hear a recorded message played once they have selected a menu item i e please hold whilst we connect you Transfer without Prompt This will forward the call to the required destination once a menu item is selected This destination could be a user call group i e hunt group or new auto attendant Transfer to Operator This will forward the call to the Company Operator as defined under the Company Management section Name Dialling This will allow the caller to type in a name based on your dialling scope through the Horizon handset i e my name Chris would be typed from the handset as 222447774447777 Extension Dialling This will allow the caller to type in a user s extension allowing the call to connect to this extension based on your dialling scope Repeat Menu This option will replay the call recording associated to this auto attendant to effectively replay the menu items to the caller Exit This option will effectively terminate the call on behalf of the caller None This option will mean the menu option will take no effect on the call routing of the call Once you have set this
12. inbound Outbound Sudscnption Centre Catt Polices Dave Mumie Management Main Number ManAutoArtendant Voice Porta NU UEM Top 10 Callers Calin f ved Call Minutes 1 Test Hum Group 1 15 gt Tosi Queue 13 T oe SS SES Dock 9 S a 4 u THES Locate the contacts which you wish to delete and tick the box next to the contact Then click the Delete Selected button Horizon Administrator User Guide v3 4 There is no prompt to say that you are going to delete these contacts they will be deleted as soon as you click the button HORIZON Ommurnar LS Lhe A Lig tne Oeshboan IET eu Murnuagerent Call Genupe Ubectory WU cie Company Directory lel Name Last Tu Numbar E stansion Duck 934121466 16670 n relie uut cn hughh HUONG zga chard prmeaPouannna toat honrongPhorize mat po Lm Cu qi jar Confirmation message displayed HORIZON Unlimited communications LUMBEMIL UD AUI LEM IET Dashboard TT Silo Management Call Groups Device Management udministration Recorded Calls Statistics Directory amp Contacts Company Directory Deleted Donald Duck Deleted Hugh Horizon Fiat Name Lant Name Numbot Extension Search Richard James Oat 4 AAA tichard jameagiganines aat Horizon O20 1234567 2071 teal horzonaghorizo teatdirectory teottant O7 791494917 31 78 mark goodenigamma c Y Delete Selected I 4 Add Horizon Administrator User Guide v3 4
13. 13 Application extens 274 KB 5 libmad dll 15 03 2012 09 32 Application extens 80 KB L libmad license bt 15 03 2012 11 41 TXT File 18 KB L UCENSE GPL bt 04 03 2012 23 18 TXT File 18 KB pthreadgc2 dil 12 05 2011 18 11 Application extens 108 KB README Horizon usage bt 19 03 2012 11 04 TXT File 1 KB sox exe 04 03 2012 23 18 Application 2 501 KB test input fileemp3 14 07 2009 05 52 MP3 Format Sound 8 218 KB J voicemail attachment 20120328 141129 28 03 2012 15 21 MP3 Format Sound OKB LE wget exe 04 03 2012 23 18 Application 392 KB O wget ini 04 03 2012 23 18 Configuration sett 5 KB e zlibl dil 10 05 2011 11 38 Application extens 92 KB Open a command prompt in your sox directory To do this if you press and hold the shift button and then right click on the SoX directory then click the Open command window here option ES A Open Open i new process Open new wemdew Te b Abmays avndable offline Restore previous yersions P Create 150 trom Felder Burn Folder Contents Scan for Viruses Copy gt path Sepd to cut Copy Create procttout Delete Rename mudo Pete When command prompt has loaded up type in the following command sox exe V test input file wav e u law r 8000 c 1 test output file wav At command prompt invoke the following command making sure that the correct input file is named and your required output file too Make sure that the correct input file is named I
14. 14 BS pl Edit Brendan Aldred Profile Pernonal Details Services all Setup Permissions Phono Call Harring Tithe Mi m IE ML ILI andar Laui Nomo Decpanment NOT Lisemame aa EA FRI Sf ergimee iy Monde Email twendan Akteditgamma ings Enable Hot Dask Yes No Under the Outgoing Calls section of the side menu click Speed Dial Horizon Administrator User Guide v3 4 HORIZON SERE 1 1 Cn 0 L ws E 1l all ne CID IE TI II Site Manapoemmer Deve Management A rnmnism anon Roconmed Cals Statisacs EGI User Personal Deiaits ESET ETEY Phons Cal Hening Incoming Calis INE Twinnisg Blacklist Settings Advanced Larmor Lats in Call Options Cali Tranas senings Settings Hot Dest Vaicsmail Settings Call Recording 1 Digit Dialling is defaulted Click Add New for 1 digit dialling For 2 digit dialling click the 2 Digit Dialling tab and then click Add New Ad L HEN 277 ET 10 HORIZON mieg communicator leenihoard Das Man aperren Can Coop eye e Munagermact LETT TET LESEN LLL 24 iU IL Persona Du tats ppi Services Permisssons Phone Call Harrieg ncoming Calis D E Dr terme pone V A 0e M Utackiist Se tnga Advam s 1 Digit Dialling 2 Digit Usalling Outgoing Calls Speed Dial Settings in Call Onton Ww ET LI Settings Settings Hot Dees Voec email Settings Cal Recording Click the Search Directory icon
15. 5435 Potycom 50 01 1a 80 88 85 35 Premium Unified Messaging 3 janeDoe comain jane Dos jane doe gsometning com 1665660233 5436 Pohycom550 01 1a 30 88 9 a6 Standard Once created if you save the file as csv you are then able to use the Upload button to add this to the system Once you have clicked Upload you will be taken to one of two screens One screen will tell you the upload has been successful and show you what users you are adding The other screen will display what errors you have in your file If you get the error in user upload you will need to edit the csv file based upon what the error message is oo in this example you would need to check the number that the user has been given The first column is to tell you Horizon Administrator User Guide v3 4 E oS ud 2 e a l i il i what row that user was created on to make it easier to update the user To re upload the csv file click on try again and it will take you back to the previous screen tO See more information th TeetDermat ibarncron TestDemakbhorcron cr If your upload is successful you will be presented with a confirmation screen and this will let you check that all your uploads are correct Once you have checked all the users are as expected click confirm and all the users will have been created and you will return to the bulk user upload home page asse contirm you wel Please Confirma User impon i ni T MET Demo Te MTS evhonren com BIZ spe
16. Administration Manage London xe on eS de Lene m Administration Code 4 J One Ew E uU lBGO VUE Ble im me imu T i JT j a odi hen switching kom one structure to another ary Lu 4 i 3 Li 4 Switch to this i electec users will be presarved ig Monege Codes In the Add Code table type in your desired code and a description to help you remember what the code is Click the Add button London Auth Account Code Administration Manage London Code Results Horizon Administrator User Guide v3 4 Click Back London Auth Account Code Administration Manage London Click Save London Auth Account Code Administration Manage London d Enable Codes on C L ode Length D Administration Code d Only one code structure may be used at a timeo A T ratio ETSI Art f ng Authorization Codes account Code When switching from one structure to another any Switch to this Manage Users selected users will be preserved Qd Manage Codos To delete a code you tick the box next to the code and then click Delete Selected Manchester Auth Account Code Administration Manage Manchester To manage the users that need to dial the code go to the Manage Account Code Users section Horizon Administrator User Guide v3 4 Click Site Management d 2 fissis 1E 1 1 EM D ale s1F40 C Urminrtec comrmurucatons Vere Site Management Cat Groups Device Management Aiimuntete ation Recorded C
17. Audio Properties From the drop down menu ensure the correct device is selected under Sound Recording Horizon Administrator User Guide v3 4 Audio Properties Audio Devices Sound playback Default device D SoundMAX HD Audo wj SoundMAXHDAuda 0v HD Audio Sound recording Default device Sound HD Audio v Sound HD Audio Valume n Advanced MIDI music playback Default device Microsoft GS Wavetable Sw Synth vi Use only default devices ox jJ caca J am Audacity Audacity can be downloaded free of charge from http audacity sourceforge net It is more powerful than Windows Sound Recorder and has lots of advanced features Open Audacity Audacity File View Project Generate Effect Anei t E5449 9454541114 1 0 Help Click on the record button to begin your recording noe Re OPP Horizon Administrator User Guide v3 4 HOC 99s 10 OO 190 2 0 3 0 When the recording is finished press the stop button You can then click File gt Save Project As this will let you save it as an aup file This will open in Audacity and allow you to carry on working on the project You can also click Export as MP3 this will save your recording as an mp3 file This will save your project as an mp3 file which can then be played using a variety of software Horizon does not recognise mp3 files but you can co
18. Call Handling Twinning Inactive Blacklist Settings neuad Phone Number 01414040011 Outgoing Calls Activate Speed Dial Settings In Call Options eee Call Transfer Settings Remote Office allows you to use your home phone your cell phone or even a hotel phone as your business phone By using the Click to dial functionality on this website you can make phone calls from this remote phone and have them billed to your business This service also directs all calls coming to your business phone to ring the remote office phone Settings Hot Desk Call Recording Manage Profile Remote Office Call Forwarding This is the phone number that incoming calls to your Horizon number will ring to Outgoing calls will ring this number before connecting to the destination number Please see the making receiving calls section for further info Horizon Administrator User Guide v3 4 LE S e samma Screenshots E Help Log Out HORIZON Unlimited communications Jamie Muir Dashboard Site Management Call Groups Device Management Administration tent Edit User Profile Personal Details DDI Services Permissions Phone Call Barring Setup Remote Office 4 Incoming Calls Call Handling Twinning Active Deactivate Blacklist Settings Advanced Phone Number 01414040011 Outgoing Cails Update Speed Dial Settings In Call Options About Call Transfer Settings Remote Office allows you to use your home phone your cel
19. Department l Name To add a new department to your company you need to input the name of the department in the name field and then click Add Once you have done this your new department has been created and will be displayed in the department box Horizon Administrator User Guide v3 4 Hover over Administration option in the menu and select Departments Alternatively you can click on Administration and then select the Departments button Miser Sne Management Cal Groupe luwe Munamsr adt Add User INIT ETICA 4 Call Policies Call pet we inbound Outbound Sebecs aon Centre Dave Merete Mardi creen ancedustngs Voce Portal je Group User Company Protie Top 10 Cahiers Calls Rexenedi Calls Minotes 1 Pascal 355 25 2 Lad Hoton 21 3 Honron Test FD 14 Mat G Desk SLT Donat Duck 13 TRU SOIRS M T teen Potter 7 5 Vorwe Portal User 5 3 Horizon Test CPS 5 t b FE Desaboare Users Ste Management Cal Gmaps Device Management MIC ILLU Notwork tL naneernng V hew RR i udi i Meceoniaon Name Once your department has been delete this will no longer show in the list of Departments at the top of the screen Horizon Administrator User Guide v3 4 Oecanoans tisers Sine Manayement Call Groups Deve Management Departments Network t ngneenng Heoception Hover over Users and select List Users Add User AGA Ust tu OOOO E ate per woe semen Sura In
20. Dialling for You can do this by scrolling through the User list or you can use the search facility presented on the page e Click the Edit button next to the User you wish to set up 2 Digit Dialling for e Click Call Setup Horizon Administrator User Guide v3 4 e Under the Outgoing Calls section of the side menu click Speed Dial e Under the Upload Multiple 2 Digit Dialling area of the GUI click Download Template e This is acsv file and needs to stay a csv when it is uploaded once completed e Click the Search Directory icon e Use the Search Directory fields minimum of one field must be completed and click Search e Click the radio button next to the User you want to assign to the telephone number and click Select e Click Save Outgoing Call Settings Outgoing call settings allows you to set up some configurations that will affect your outgoing calls Automatic Call Back If you call another Horizon user within your company and they are busy Automatic Call back allows you to be notified when they are off the phone This function can be set up by the Administrator for a user Menu Access 9 Deactivation 8 Click Users and then List Users ite Marageriet Cas Gruape Lic o Marzagernerni RI ID T Mar cs HM D 3ostie tuc m EN MEER 0 qose 00 Steep Summary 00000 s inbound Outbound Tap 10 Calern Calle Rasa prem 0 s Minutes Donald Duck 16 2 Manchester TSC tJ Select the user which you w
21. Each day is in a different colour on the graph and you are also able to turn days off on the graph so they don t get displayed To do this click on the day from the key and then the line on the graph will be hidden To show the days calls again just re click on the name If you hover over a point on the graph it will display the day and time of what that point represents and display how many calls were during that time How many of our calls are getting through This graph will display how many calls were answered how many were unanswered and how many were engaged This information is displayed for the previous 6 days as well as today As with the previous graph you are able to hide certain bars just by clicking on the name within the key If you hover over the bar it will display how many calls that bar represents g Me BEEEGINESASCREINS RE CRECIENEDEG4DEXAENIDEAETLEECLE Oe Fr ETE 1973 E7973 9970 de T fednesc Thursday m uius de Sunday Horizon Administrator User Guide v3 4 Where are we calling Where are my Callers The final graph on the page displays the location where calls are being placed to and being received from This will display either a geographical location based upon the area code for the DDI or what phone network a mobile device is using If you click a segment of the pie it will display how many callers you have received calls from Advanced Statistics The Advanced statistics
22. Horizon Administrator User Guide v3 4 Sequential Ring Restics by Calling Number 4 Mi EM Call Handling ieee thew EL Adwanted E NN Eu Outgoing Speed Nail Settings i Cal Opdone Call lemmebes ELI setlinigs hot Desk Votcomall Settings all Hecerding Busy Lamp allows you to monitor other users to see if they are available or on a call This feature is only available to a phone that supports it When implemented the phone will show the user s caller id on the pre defined line keys on your device This line key can also be used as a speed dial to contact your colleague s number quickly when transferring a call or when needing to speak to them directly This function is set up by the Administrator only JE tiet w a EE 7711 N y g HORIZON RI Uu GNMIIITIS 1 Cisco handset available abesse cisco Cisco handset unavailable Polycom handset available Horizon Administrator User Guide v3 4 Polycom handset unavailable The maximum number of BLFs is 50 where supported by the relevant hardware The programming of these BLFs is done within the Horizon interface under the Busy Lamp Field section BLFs on Polycom 650 A total of 46 Busy Lamp Fields can be made available to the end user by attaching 3 side car units to the Polycom 650 BLFs on Cisco devices A total of 50 Busy Lamp Fields can be made available to the end user by attaching 2 side car units to the Cisco 5X
23. NE 1t Maden Sales tud Add Click Call Setup HORIZON tag ted i OTT aI Alons MI M Sail s T 1t Copa fiot ud Vo Matisgenmenit Edi Lice Edit Brendan Aldred Profits Personal Detadis DDI Services i Permissions Phone Call Harring SLM EI aroman Under the Incoming Calls section of the side menu click Advanced and then Sequential Ringing Horizon Administrator User Guide v3 4 lerte NL LU MILL AMI Low Det dae Moasosgeceesi Cul Ogee Devu m Masasgertie tz Arteara t amo Ao iic rid omis battu n Eo Edit Captain Birdseye DTI L1 TES IBE T T XN Up twee amt all Setup Finimiasinna all Handling ETE EIL IB enings Hoi Doanh Vuk mail Settings all Receding Set the Enable Sequential Ring tab to On enter the user s telephone numbers and how many rings before you move onto the next number then click Advancea Edit Captain Birdseye Pintilie Personal Details Wy ierices Fem ism cmn n Call Narag Sequential Ring Call Handling LLLI Fiac 10 7 weage PAIS a 1 tepur aal Nesa liey ono Spet heal Sa GLLI Nl n 11 Host Dest Voeecemal Setings E ELLE Select Apply to these numbers if you want Sequential Ringing for when a specific number calls you Use ringing during a schedule for when a call comes to you during a certain schedule You can use both at the same time or just choose one Click Save when you ve completed this
24. Name lest engineering D Number Daparnmant 2499 joao olivelragigamnma 5323 david cmcbridegigamm 6221 david boalo ganna 01482422499 2500 01672556547 0547 ben jefreys gamma joe spadatoratbgamma 01690363063 M53 Brendan Aldied gamm 2474 joao olivolrat gamma 01672555549 5000 david bealag gamma c 01402472495 249 david bealegqamrna RS 01482422489 2489 david bealeg qamma Recorded Calla Manchester Manchester London Manchester London London Mancheate London London London Statistics Horizon Administrator User Guide v3 4 HORIZON UNETHIeS COMMUNICATIONS Edst User Edit Brendan Aldred Call Barring P 7 2 Profe Personal Detaits Permissions Account Desails Titile r Brendan Last Name First Name Department Email Brendan Aidredigarmmma i Edit Captain Birdseye ho a Harring Profita Personal ietsie incoming Cate Cali Handling yeinnireg gras let T emina Aivan et em moe 7 e led Abas vie mp Wigceng T Speed ihal EIL Cal Opona Call Transhe Setiings Settings tint eek Voicemail Se ings Call Recerding Set the Enable Sequential Ring tab to On enter the user s telephone numbers and how many rings before you move onto the next number then click Save Horizon Administrator User Guide v3 4 Peronal Mensis Mecrn imeen Call herring noming Cata Call Handling winning Enable Sequential Ring JI 15 EIL natie Seper
25. Name Last Name SIT HERI a test engneennt m urne Extension Ue partriventt Abel 22 2499 pao oiweiraf gamma Manchester Alan 01482422487 5323 nchard normansellg Manchester Andy Bes 01306770727 5 andrew best bgamma c Manchester aenak testca 522 T dawd ITI ec DII NS London Hob 2112 damd mcondeqigamema Glasgow Arandan 01690363863 WES Brendan Aldred bgamm London Dinan 01482422496 5100 dd mcbnde sgamma Glasgow Cahn 24 if prov sionmnodgem Manchester Casper 0143824727481 2495 iard CETE U c London Click on Services and ensure that you have got ensure Voicemail services left and then tick the tick box l Et Usa Edit Alan Partridge Profile Personal Details DO Serios Call Setup Permissions Phone Call Berring CO AM 77 A S Qandard Call Queoe Geoup User ME SUI vi Voice Mail Anonymous Cal Rejection Click Call Setup and under the Incoming Calls header click Settings From here you can select when you want to send calls to your voicemail i e when you are busy or when you do not answer Horizon Administrator User Guide v3 4 Site Management f Edt User Profile Personal Details Services Permian Phone Call Barring incoming Calis D Call Handling Twinning Hiacklist Settings ee DelmdAt wit Personalised Name Audio Recorded from Voice Portal Advanced Outgoing Calls Speed Dial Settings in Call Options Notification Settings i IBI Settings Settings Hot Desk Voicemail Settings
26. Short codes so you can create a button which will instantly forward calls to your mobile if you like e Press Save and this will save your short key Delete Short key e Hold the key down for 5 seconds e Press options and then select Delete Horizon Administrator User Guide v3 4 Glossary Word Codec CSV DDI End User Form MAC Address Definition A codec encodes a real time media stream for transmission over an IP network It is also able to decode the stream from an IP network A comma separated value file is a way of formatting plain text files which stores database style information in a very simple format Direct Dial In is a phone number for a user or a Service An end user is someone who uses the Horizon system and is not an administrator Bring different fields all combined in one section A Media Access Control address is a unique identifier assigned to network device for communications on the physical network Horizon Administrator User Guide v3 4 Appendix 1 Icons Icon Definition This button will activate the search depending on the details you have inputted edit the service or user the button is associated with This button will allow you to delete one or many of either a service or user depending on what you have selected D Edit This button will take you to a new page where you are able to M Cancel This button will allow you to cancel the action that you have s
27. User Guide v3 4 HORIZON Uniwwreted communications NEU UEM E Log Ost Users Sahe Uanagersnt Cab Groupe ence TULIT Adras whan Recorted Calia EI Aud Uses Cronte Group w Subscriion Sommer bn bees reel Ositbound E INIT ila Main Number M inAutoAttend ant Top 10 Callers Calls Received Cath LL TETTE TT _ 1 Manchester Queue X Test PUT UEF E EI qf J in a oelect the Site which you wish to switch to Account Code for and click the Manage button Site Name Newbury Manchester London Click the Authorisation Codes button Horizon Administrator User Guide v3 4 M eja o o a Add User Create Group w Current Site DDI 01482422480 w Schedules Authorisation Account Codes Call Policy Create and manage time schedules Create and manage authorisation account Override a sub set of call policy features for this codes site Authorisation Codes Call Policy Call Barring Music on Hold Manage Numbers Setup the call barring options for this site Set up the music that a person hears when put Manage the numbers assigned to this site on hold Call Plan Music on Hold Manage Numbers Click the Switch to this button London Auth Account Code Administration Manage London Code Structure Enable Codes on I Code Length iw Administration Code Only one code structure may be used at a time Authonzation Codes Account Codes When switching from one structure to another any Ma
28. Wednesday L Thursday Friday _ Saturday L Sunday it stop recurring Stop recurring Never Afer 142 occurrences This window allows you to setup weekly recurrence On and you are able to set up on what days you want it to recur on You can also set up how long until it stop recurring This is the monthly recurrence and you are able to set every Do whether you want an event to occur on a specific date MEMSUBULEME of every month orona specific day in the month second Friday You Onthe Choose One KM Choose One RM of every month are also able to set up the duration of the recurrence BSAS Never After 1 occurrences The yearly window allows you to set recurrence on a On oo yearly base You can select what date you would like the event to recur on or by date the first Wednesday of every April You are also able to set up for how long the recurrence lasts for Once you have selected all the details you wanted for a schedule and you have saved the event you will be See MEUM eee able to view the event on the calendar If you want to MEMBER M sdt an ueni you can sither select the schedule the Onthe Choose One EM Choose One T ofevery Choose One EM event is under You are also able to click on the 2 v individual event you want to update and this will open ater the event directly TE s This event recures every 1 year s Please note the following when creating a schedule An All Day Event is from 00 00 until 2
29. When Transferring A Call on You are able to edit 5 different features you activate these features by clicking on the on off switch e Allow Freephone calls This allows users to make any calls that will not have a charge e Allow national calls This allows users to make any call to anywhere nationally e Allow international calls This allows users to make any international call e Allow chargeable directory service calls This allows users to dial services such as any 118 or 123 e Allow Premium calls This allows users to dial any number beginning 09 Hot Desking This feature allows the user to use any phone and not just the one on their desk i e it allows users to switch between desks based on their own needs A hot desk needs to be set up on your site by the administrator so that the device can be assigned to a user If you use the Polycom 450 and 650 when hot desking the extension will appear as the guest s extension number Every other handset it will still appear as the host s extension number even if the guest is logged in Setup Hot Desking for a Site By design all users are added to the Horizon Platform as Hosts and Guests This provides the ability for all devices in all locations under one enterprise to be used in a hot desk environment These are e Host when this is designated to a user it allows other users with the Guest service assigned to them to associate their service profile with this user e G
30. all of their calls sent to their temporary locations e Busy o This profile is for users who are temporarily unavailable to take calls for instance when they are in a meeting In this context users are interested in screening their calls so only the most important ones come through Hence the busy profile allows the users to select up to three parties for which calls are allowed to come through e Unavailable o This profile is to be used outside of business hours or while users are on vacation or holidays In this case users are interested in sending all of their calls directly to voice mail or to a specified phone number and provide callers with a distinctive greeting informing them of their unavailability or regular business hours Each profile includes preferences for managing the relevant incoming call functions for example Call Forwarding Busy No Answer Always and Selective Voice Messaging Simultaneous Ringing and Call Notify which can be configured through a single easy to use web page Horizon Administrator User Guide v3 4 If a user elects to use Pre set Availability Profiles then this takes preference over all other service settings associated with processing incoming calls To select a profile there is a drop down under the main menu and is called profile this feature will only be available if your administrator gave you permission to use them Cait Setup Directory A Cortiacis Veicemad My teatures Remote Office Call Fo
31. bing Change Pweeerett tog Dest Upload Multipte Contacts j Pile to Upinad PIT Ath seviat thts Browse Downioed Template Check and then confirm that you wish to import the contacts by clicking the Confirm button Y w y Unimited commurscatons Deshboart Uses Site Management Cal Groaps Dewsce Management i Add Contacts First Name Number Emai Pie2se confirm you wish to import this information Confirm Contacts Upload Hugh 1234557890 Richard 1618703374 Donald ack T24123456 Test 2071234567 hughhorizontgrexrmple com richard jamss gamma co uk donaldduck 3amma co uk test horzzomhoarzen co uk A message will appear to confirm that the contacts have been uploaded successfully Horizon Administrator User Guide v3 4 0 e HORIZON comrmnunicanons ttep ND Sall i Loy Owi Dernorant Users 5e Management Call Groupe I Dvectary amp Contact T t cor aecte hava boon ated cuccesshiPy Fust Name Numia Donald aT 71PA 56 7R a tele T1112 u 9 Hugh oti AMAT LT 47274 2E ee r hat iame Agena teal hatreds har arb goodenfb amma i Hover over Administration option in the menu and select Directory Alternatively you can click on Administration and then select the Directory button HORIZON Uniwruted cOommunicatons he Change Peewword Log Gul Users Me Managers e Call Growpe Device Management e Te Tar TE Mbd User Cress Group v CCO oe
32. correctly you are unable to use extensions Name Number Home Office 01652147056 The advance features allows you to set it up so that your devices only call if they are from certain numbers You are able to set this up independently for each number You are also able to set up a schedule for the numbers so they only become active during certain times This can also be set up for each number independently Restrict by Number The restrict number section can be used for multiple features and is the same for features To set up restriction on the incoming number select only twin for the following numbers and then input the numbers that you want this feature to work for This will allow you to set up so that your twinned number will only ring from callers you want it to You are unable to use extensions for this feature Horizon Administrator User Guide v3 4 Restrict by Calling Number Twin for any incoming call Only twin for the following numbers 01600300101 Restrict by Schedule works for multiple features and works the same for all features To set up a schedule you need to click on use twinning on this number only when I m available Then you will need to click on a schedule that you would like to use This means that your number will only be activated during that time scale You are able to click on a plus logo which will take you to a page where you are able to create a new event and schedule Follow t
33. from being used as a host To do this you select Users from the menu The Profile of the user includes the option to Enable Hot Desk oelect Yes or No based on what you are wishing for and click save HORIZON 98 Help Change Password Log Out Uniimited communications Dashboard Site Management Cal Groups Device Management Administration Recorded Calis Statistics Edt User ZI DM ETE LET zd EE Profe Personal Details DDI Services Call Setup Permissions Phone Call Barring Horizon Administrator User Guide v3 4 Assign Neribet Assn Deve Tu TITRE laamat e m sor ET Lig m mings j iahis Hot Ueasgh ag ly f Hete Aster ER Io nour Once you have completed these settings click Continue and then you will be moved to the next page where you will need to assign the hot desk with a number and an extension You are also able to select what will be displayed on the phone and in the directory by changing the caller id Assign Device Extenmor Caller ID Presented user datala Y Save E The final section is to assign a device to the hot desk you need to select what vendor it is what model and what codec it is using You will also need to input the mac address for the device If you have available device then you can assign that device to the desk Horizon Administrator User Guide v3 4 wo Finish and Edit oe Fletsh and Show List From the Users drop down in the menu selec
34. i Pi j J a Ur oc rn m oo ve se a me vale M Ut ei y Aelii Los de 3 im fimen e Horizon Administrator User Guide v3 4 To change the file from Alaw to Ulaw go to File Export and then save the file type as other uncompressed files Select options oo is Kis There Kewl JS IA BEES w jF e FHA Dem se H 4 E 14 ae An a O0 vee ee Dox pae Moticoatihe he tes a OM aepo me e m eva Iha tiore A iee a ON cmm com m oreet ih IB te ee qo ON eomm om m emm b TR No Then save as a Wav file by selecting the Header as WAV Microsoft Select the encoding as ULaw Name 4p Horizon Recordings London Theatre de Lamon vett 2 Bbu Gamma Watts Revised 2 0800 Handyman Welcome Messaged Kha amp Bit Mono 1 4 0800 Handyman Welcome Message Mit Mono A law 2 0800 Handyman Welcome Messaged Khe Shit Mono ulaw Not sl combnabors of headers and encodinge are possieie e Cmm LJ 0800 Handyman Welcome Messages Khe Bit Mono Save the file and upload it to Horizon Manage Numbers Manage Numbers allows you to see all the numbers that are allocated to that site and see whether they are free or being used by a user or service This screen allows you to release any numbers which are assigned to that site and then you can reassign them to another site Numbers are displayed as either a range of numbers or individual numbers and you can chose to eit
35. in the group as it is not site specific For the group details you need to select what you want it to be called what user name you want it to have and what department you want it to be in You also need to give it a caller ID as this is what will be displayed on the devices receiving a call Create Instant Conference Group BICI Select TE Ree Number Location lestina aL D 4 Narn t meni imple com E Callos ID Nams LS Cancel Bh gt Continue The next section is to input what options you would like This allows you to set up a maximum time before a call is cut out This will allow you to get calls to cut out if they have not been answered so the phone does not keep ringing until the conference call has ended Create instant Conference Group gt ocn ML CIL Resign Martie Marimu Ca Cancel Bo Contine The next step will allow you to add the numbers you want within the conference group You are able to input a contact number into the text box and then click Add or search you directory for a number Create instant Conference Group instant Conference Gromp Call Number List The final page is to assign a number and an extension for people to call the conference group You need to select an available number from the site you assigned the group to Horizon Administrator User Guide v3 4 w Finish and Edit w Finish and Shew List From the Call Groups drop down in the menu sel
36. receive calls from their PC using an appropriate headset as well as quickly accessing key settings for their Horizon service This is an ideal bolt on for users who often work remotely from different locations where it is not practical to install a handset or who are regularly on the move with access to Wi Fi e g hotel stays Horizon Administrator User Guide v3 4 e J e e e a In addition the desktop soft client also provides presence and instant messaging between users who also have the desktop soft client or mobile soft client The key features provided are as follows e Make and receive calls e Instant messaging and presence includes Group Chat with up to 4 participants e Horizon company directory with Click to Call from soft client or desk phone e Call history with Click to Call from soft client or desk phone e Desktop dialler e Settings management o Twinning Remote office Forward calls DND Withhold my number O O O Please note there is a separate desktop soft client user guide which details how to use the soft client functionality and should be read in conjunction with this administrator user guide The information below details the administrator functions applicable for this soft client Assign the Desktop Soft Client bolt on to a user In the Phone tab select the Manage Soft Clients button HORIZON liattisog tt Lee Maes siii Cal Gimus C181 View Tick the Desktop Clie
37. run from 09 00 to 17 00 to recur every Sunday Schedule Setup Events Add Event Create Event Name All Day Event Start Date 8 6 13 End Date 8 6 13 Recurs Weekly This event recurs every 1 week s Monday Tuesday Saturday Wednesday Thursday Friday Sunday Stop recurring Never After 1 On BH occurrences Create Event Name Sunday gsm All Day Event Start Date C Time o l uB End Date B63 Time Gia EME Recurs Weekly EJ This event recurs every 1 week s L Wednesday Thursday Sunday L Monday Tuesday Friday Saturday Stop recurring Never After 1 o accurrences On Please note that the schedule for Auto Attendants is slightly different and this section of the page is only to serve as an example Horizon Administrator User Guide v3 4 e G e e e Editing Schedules The schedule allows you to define events so that some of the Horizon features can be different depending on the time and or day such as opening and closing hours You can make these events a regular occurrence or you can also set up Holiday events to allow for different routing during different times of the year If you have already got schedules set up which you wish to edit follow the below guide Add Auto Attendant Once in the Horizon GUI select Site Management e Help Change Password Log Out HORIZON
38. seconds of the message 4 Play the message again 5 Play the message information date time number called from Horizon Administrator User Guide v3 4 i 5 e i J 6 Skip to the end of the message The company profile page displays basic information about the company This page is editable so you can update the company administrator if necessary It will also display how many users you have registered To edit any of the information simply edit the text boxes click Save and your company information will be updated Company Profile Company Details Company Administ ater Contact Details pany Name jasor company BroadsotEmaronmentManagermgol faut Donat jason LAE orm a ual 7 nia mu intact N if iber NMRA IT 214 Im intact Nami Lontect trail nea dui MITES of users d There are several groups which provide a variety of features to the users To configure a group you need to click on the yellow button that is under the group header you want to modify Group Management Group Management i Auto Attendant Call Parking Call Pickup Mau iL L all Pickus Instant Conference Group Auto attendant allows callers to be automatically transferred to another person without the intervention of an operator or receptionist When you are setting up an auto attendant you select what options will represent each keypad number and then record a message giving a prompt for each keypad option There is no lim
39. select the user you wish to set up Call Waiting for and click Edit Horizon Administrator User Guide v3 4 Cow be ao a oso is amg L0 thw tt one bm esed ot Meters Select Call Setup and then with the menu populated on the left hand side select Settings under In Call Options Uutgning 7 Speen Utat etiem LESE Nri La TE From here you can either Enable or Disable call waiting This applies when applying a schedule to either a hunt group that you have already created or one that you want to create Please note that if you are want to use a Hunt Group with a schedule then you will need some Group Advanced Settings licenses Go to Call Groups and select Hunt Group teers Six Mesagemeant Desie Manageamunt EU SII Recorded Cata EI LESE SILITIDET MI Group vw Cali ickup M MEME crion summary TT Call Queue Group instant Conteareece Grieg s Top 10 Caller Calis Received Horizon Administrator User Guide v3 4 Select the Hunt Group that will have the schedule applied by clicking the Edit button that relates to that Hunt Group Dence Managemom Ai amp maniirr anum Recorded Calis Siatisiks Hunt Group Name ite Aj Humbe i tmar d i Drache ato Deactivate a y v v w y v v y ERREEN Edit Call waiting test Accoum Options Sesect Users Assagn Humber Call Recording Voicemail Advanced Settings To apply a schedule to the Hunt Group we need to Enable Virtual Pa
40. the side car you have selected and not all the side cars that are attached to your device You have to click save in order to take the update lt will only remove speed dials and busy lamp fields will appear in order of free line keys so if you have busy lamp fields on your second device they will change position This user guide starts from the selected device side car User List gt Edit gt Phone Tab gt Device Customisation gt Side Car Click Reset Layout note the images show both the SPA500S and SPA500DS Horizon Administrator User Guide v3 4 BeEBBEBES SESE SE SS 5555555595395959 Click Yes in the pop up window that appears to confirm the action and a description on what will happen Confirm Are you sure you want to reset this to the default layout Once saved you will lose any speed dial configurations This cannot be undone The configuration file will remove any speed dials that have been assigned to that selected side car F LIB B a Ni Click Save on side car page to restart the device in order for the changes to appear on the device If Save is not clicked the device will automatically restart at midnight and download the updated configuration file Horizon Administrator User Guide v3 4 das d A EaaBaBMEBABBBABBABBARABSEBE P _ Lu P ad E p e a pe L3 Ld a LI gt Assigning Soft Key Options The more button can be clicked in order to apply options to the oth
41. this feature click Site Management Horizon Administrator User Guide v3 4 HORIZON dtu Hu e Oe or Cue 171 2 pz e DOTI S hte cs slem LT lt of tane tee 2 nE TT Cesi Gaco v Ce ee ian Sonna bret ce i EMT DTI Select the Site which you wish to apply the Account Code to and click the Manage button Manage Sites Stem T Newbury Manchester London Click the Authorisation Codes button London Add lhos Schedules Authorisabon Account Codes ete enc maag mrtticusateon d TI Call Garring Music on Hold Manage Numbers In the Code Length field select how many digits you want the Authorisation Code to be range is 2 to 14 Click the Enable button Horizon Administrator User Guide v3 4 London Auth Account Code Administration Manage London FCU EMO ett Tt Langi In the Authorisation Codes table select Use London Auth Account Code Administration Manege London Code Type ease choose a type of c ge 1D aclu Click Manage Codes tondon Auth Account Code Administration Manage london In the Add Code table type in your desired code and a description to help you remember what the code is Click the Add button Manchester Auth Account Code Administration Manage Manchester Code Results 7 2334 The Code j Delete Selected Add Code d Code Description Click Back Horizon Administrator User Guide v3 4 Manage London Code Results
42. to all call recording files The application of this digital signature will happen to all files at the end of the audio file processing and if a customer needs to prove that it has not been altered an authenticity check can be run by the support teams This check can still also be made if our standard storage retention limit of six months has been exceeded For customers who are required to prove the authenticity of call recordings by the FCA Financial Conduct Authority this new feature will prove that a recording has not been altered in transit from Gamma to the customer s premise What a digital signature will not do 1 It does not encrypt the content of the actual audio file The file can be played back by anyone who has access to the recording in the Horizon interface 2 The assurance around the validity of the file is based around on the Gamma network security and processes In that process Gamma is a trusted party and its ISO 27k security processes ensures that no employee can alter change the files How the signing procedure works The recording in mp3 format is signed with the corresponding metadata present in the same file by the AudioConverter Then the signature is written into a special field in the mpg3 file s ID3v2 tag Horizon Administrator User Guide v3 4 N B the metadata can be used for linking a call recording to call data stored in our reporting system should it be required On verification the signature is fetched
43. to recording an Auto Attendant through your phone please note that you can only do this from an internal phone and when recording for an Auto Attendant that is on the same site as the phone you are calling from In some cases you may need to ensure all Auto Attendants are assigned to a single site where your voice recording resource is located if looking to manage multiple multi site Auto Attendants In order to access the Company Voice Portal to record a message for the required Auto Attendant you Dial the Company Voice Portal number as established for the Company At the prompt enter the Voice Portal 4 digit extension for the Company Voice Portal Enter the pass code defined Press menu option 1 to change the Auto Attendant greeting At the prompt for the Auto Attendant enter the 4 digit extension of the Auto Attendant you would like to record Press 1 to record business hours greeting Press 2 to record an out of hours greeting Once recorded looked to review prior to saving Test the Auto Attendant by calling the incoming number and routing to test that this has been recorded correctly and adjust through points 1 8 if required de ee dio O o N o Call Pickup Call Pickup allows users to answer any ringing call within their call pickup group This function can only be set up by the Administrator This feature has the ability to pick up calls in a Call Waiting state i e when a user is on the phone as well as when a number is p
44. u iretur y Vanchestor ano Ghetarw Select Music On Hold a PW Lib Create Group v Schedules Leme aed maag imne schedules Call Barring Setup the caf bamo options tor thes shs Cerent Site OIF Authorisation Account Codes Lagre mdi maag afonso we Tu codes Music on Hold Set up the muar Sat a person hears when pet pn hok Call Policy ui 3 gut set of cal pobcy features for this rte Manage Numbers Manage tho numbers sssigned to Iha site Horizon Administrator User Guide v3 4 From here you can select when you want Music on Hold to be enabled if you want to use the System Default or if you want to have a custom audio file for External and Internal calls N ILU Univ o Man acesmesit Mineiro Lun 206 Tatria nc on bine Masaqu Manctesta Create an Audio File You are able to create your own audio recordings and upload these to Horizon to use You will need to convert the audio file to a recognised format once you ve created the audio file To create an audio file you ll need the following e APC e A Microphone USB Connection Recommended e Audio Recording Software What software to use There are numerous recording packages available online for free and at a cost Windows has a basic application installed called Sound Recorder which can be found under Start gt All Programs gt Accessories gt Entertainment gt Sound Recorder Another good quality free package is Audac
45. without answering it If you turn on Use Diversion Inhibitor for Blind Transfer this will turn that feature off Consultative Calls allows you to transfer a call and tell the caller that they are being transferred Diversion Inhibitor for Consultative Calls will turn this feature off Call Transfer Call Transfer Recall Number of Rings before Recall 4 wO rings Enable Busy Camp on 120 Options Use Diversion Inhibitor for Blind Transfer Use Diversion Inhibitor for Consultative Calls Activate or Deactivate Call Transfer From the Users drop down in the menu select List Users Horizon Administrator User Guide v3 4 CIEL Mee 264 lee Ld ITI wab ALLEL IAAL ITE Select the user you wish to activate or deactivate Call Transfer for and click Edit Select Call Setup and then with the menu populated on the left hand side select Call Transfer under the In Call Options heading Once you re here you can set Call Transfer Recall to On of Off If you select On you ll be presented with two more options Number of Rings before Recall and Enable Busy Camp Number of Rings before Recall gives you the option to select the number of rings you want before the call is routed back to yourself Enable Busy Camp is if you want the call to hold a call in a queue for a designated amount of time seconds if the user you are transferring to is busy engaged tone Horizon Administrator User Guide v3 4 55e Ma
46. you ve clicked search the available Hosts are displayed below Host To make the association you simply click on the blue tick next to the Host you want to hot desk with Call Handling Twinning Biacklest Settings Advanced Outgoing Calls Speed Dial Settings in Call Options Call Teanetes Settings Settings Hot Dash Voicemail Settiegs Call Recording 17 hours Enforce Aseaciation Liat for Search lor a Hot Desk Phonan Site Choose One EJ Fast Marne Last Name Mac Access Extension Music hte Dons Xx M te ancimestc neg Manchester Daad Hofland 3 d Du Manchester Pancho 45 on L 0 Oo718 poper EIUS wo 4 0 Once you ve selected which Host you want to hot desk the next page gives further detail on the association From here you can see what the current hot desk device is how long you ve been connected and how much time you ve got remaining before you are automatically logged off Horizon Administrator User Guide v3 4 You can Enforce Association Limit on this screen as well which will log you out automatically after the time that you set this is a minimum of 1 hour and a maximum of 12 hours You can also end the hot desking session here by selecting Stop Using ete Mareen at Come feet rar anpetteeert Setiversrtt stira Dorii Cia Urinara Be gimi Profile Personal Details om Services fiori Call Baring E sn biel Settings at 7 ETT TITTEN Hot Desh Vo
47. you want to set up Voicemail for and click Edit Darnhiboani User Management Frst Name Usemame IPIE Td e tost r x3 oda de m Last anne hurmber Lguartrrwetit LRL LEN Statim ton Abel Alan Andy asiangk Bob Brendan Hnan Cabhin Casper 122 Partndge 01482422487 Best 01306770727 lesical Lobina f ckod Mottor 0148 42749 Wc l4 2 P504HM pire olet aegerrime nard normamsel andrew bestibugarnma c daad be asqix3aewnua dead mecbridefpogsamma Brendan Aidrecditgamm damd mcbndeqbogamma provi sonmngtgem dmad be ae Poarwns c Manche stet Manchester Manchester Lomdar Glasgow London Glasgow Maree he wl er London Click Call Setup and under the Settings header click Voicemail Settings Horizon Administrator User Guide v3 4 Cae Oren hewec VIT MInmetel bho Los 1 Eu MILIA Predile Personal bertathe Purmissintea Phauss Cal Aarting Call ltandlieg TR lew EIL IT alt set hyne Aan kecmrded E C Voire Portai Mivan A Rocco ded hom Veosce Portal Sound Utal Setting Call Tiansiss Settings Vetcemaitl ettioqs Di Fite 4 rey Voicemail Mailbox Options Key Action 1 Voicemail Box 2 Change Express Profile 3 Change Greeting Name 4 Change Call Forwarding Options i Change Hotelling Options 8 Change Passcode 9 Exit When playing a voicemail message Key Action 1 Will rewind the message 2 Will pause play the message 3 Will skip 5
48. 0 7 1 357 Click Ada Horizon Administrator User Guide v3 4 HORIZON Jnlimited communications TL Users DE Cal Groups Carya Maneyoment Ovneckwy 4 Contacts Hover over Administration option in the menu and select Directory Alternatively you can click on Administration and then select the Directory button Horizon Administrator User Guide v3 4 HORIZON Users fon Meam ert Cut roupa nro Management morti te Ail Usar Lissie oom Y WM X ll Weibinurt INI iil Sata ngrbon ertse Dowe Marim Manazi Main Marnier ae T fu tert IS IE Vime torte C woergestry juf p Loy 10 Cales Cama Recehudi S S 4 Cats Mer stes 1 Test ited Group Tast Cuas tI Y 4 Bt IBN Uomsie Duce Click Ada HORIZON gt COPMMUMCEIONS MES 1 EMIT Lugsdttesau ct II II m ALES Cap Cooupa LS P o S a REC Click Download Template to download a csv file to be edited in Excel Ensure that you save the document as a csv file and not an Excel file as this will not work Horizon Administrator User Guide v3 4 HORIZON mimiteg Ihe tg hare Pa sewer Log Ow MUNIE 10 Ws Dashboard Users Site Management Call Groups Kecorded Calis Statrstcs Add Contacts Locate the csv template you ve just downloaded and open it up Fill in the cells with all the contacts you wish to have in your directory pm a C D E F G First Nam Last Name Number Extension Email
49. 020 Offre 42 LE d n T I 016 7 25555 5000 iasid ba ee PAO04HM i DAILIES sy david baakeddoarnuia c PSOtTHM n7 Lb 4n LIBI LT CIPIT POA Nelma Seiler tes Click Call Setup Horizon Administrator User Guide v3 4 eee Dashbusri 1 ias Management Cali Groupa Lirska Minagernem Administ atin Recor ed Caite Slatistas Wap NN Zu llc Lng Und 2T ads B5 Edit Brendan Aldred Personal Detede Services Cat Setur AOR ETEL Call Barring Fersonal Details Sarry te ane 28 Setup l errmyemmse coms Call Bering Call thasdling Twinning Pe be bit oaiterrve N vanced se aum Nommmee si thal Wied Rusy ang Sperm hai Settings R LAT ys L2 Vesi rmi semings Call Hecordting Horizon will detect to see if the user s device is compatible for Busy Lamp If not you ll be returned with an error message If the handset is compatible for Busy Lamp select if you have a Sidecar installed and then what users you want to be monitored Click Save Horizon Administrator User Guide v3 4 Personal Owtaita ppi Services TL Eu Incoming Calle Call Passing we rimini Blas lied Setiny LU LI Lh Serpen taa Hore tesy Lang Outgoing Calis speed mal Lettings in Call Optons Call B1 ERI LITE jetungs LL NETT Wetcernadl eget mm Cail jiscuniing Add Salucted You can also see the number of sidecars there are available and view contacts assigned to the maximum of BLFs available on the attac
50. 3 59 on the selected day Horizon Administrator User Guide v3 4 To define hours such as office hours untick the All Day Event box and define the time Also select the Weekly option and tick all the days you wish to have selected Recommended if you want an out of hours schedule select all days apart from Saturday as Monday morning would need to be covered Example Schedule Out of Hours Weekends and 17 00 until 09 00 weekdays As we are choosing the times when calls will route to your defined alternative out of office number we need to specify out of office times To do this you ll create a schedule as you would do above Then when you are setting up the Event of this schedule you should ensure that All Day Event is un ticked and then select Weekly Select all days except Saturday The start time should be 17 00 and the end time would be 09 00 48 Sunday has been selected as cover would be needed on Monday morning until 9am This now covers all days outside of business hours with the exception of Saturday and Sunday until 17 00 Go back to Events and then select Add New Enter a name for this event ensuring that All Day Event stays ticked and do not change the start or the end date From the Recurs drop down select Weekly and then select the Saturday and Sunday tick boxes and click Create These schedules can now be used to create an out of hours voicemail If you create a hunt group with nobody assigned
51. 50 Device Customisation a Lise this ep lo cusli iwbe yout rece E Select the features you would hee custorrese from the bst below Soft keys Line Keys Restart Device Luntonese your deuces boft teys Customese you dewces ane keys Send a request 1o remotely testat this devoe The user can select the device state for which to configure the soft keys Click on a Soft Key Horizon Administrator User Guide v3 4 t Edi User Edit Polycom 650 Profite Personal Details Services Call Satup Permissions Call Harring eys that display when the phone cm Ui Reset Idle layout More keys A pop up window will appear Select a soft key option Soft Key 1 Choose One w Choose One call to another device Once pressed you will have to define the ble press this soft key again Close Call Return Group Pickup Pickup Parked Call Retneve Click Save Horizon Administrator User Guide v3 4 Soft Key 1 Redial v This allows you to redial from your call history list The Horizon Portal will update the label for the soft key with the selected value The More button can be clicked on in order to apply options to the other soft keys on the device F A request has been sent to restart this dewce This may restart twice Polycom 650 Soft Keys Q Device State idle z Softkeys that display when the phone is idle X Click Save to restart the device If the user does not
52. 6 Ste Managemont Caf Groapa Device Managemont Adtrmenistr aton Reconded Cats Stumstice Add Use Add User Groups o pSubecription Summen at Inhournmd Outbound Py ermum Dave Standard Main Number GroupAdvancedSettings x te a taf arr ManAutoAttendan Cal Queue Group User DET Locate the User you want to set up 1 Digit Dialling for You can do this by scrolling through the User list or you can use the search facility presented on the page Click the Edit button next to the User you wish to set up 1 Digit Dialling for Horizon Administrator User Guide v3 4 Kite Management Catt Groups Device Management Adminiati ation Recorded Calls VUntatics User Management User Management F irai Name Last Name IMDTDPTILT nonem Number Deparment MERITI EIU ab 122 Hao otveralPoanma Munches Partridge 532 david cmcbrideqb qammi Manchosta toste all 21 david beale 2gamma c London Ben lothey sity 1148242747 ben pottreysa ganna Manchas Beppe Spadafora RITE LAST joe spadafor af 3armma Longor SILLA Altre i Brendan Aidradtioamm London Cam KF CIL joen oves a pamma Mancheste Captain Birdseye zu david beate ypamena London Laspe PSDAHM 14274224 has david ba ae ED oan ILE Londnn Luck PST HM 247 745 4a david bease gamema London t Npiste Sebertert Click Call Setup HORIZON wrecations 2 MEC 1 AMET I Site Management Caf Groups Device Managermeert Acmunist abon Reconsed Calis Siatisics I
53. Administrators and end users have the ability to add contacts to their Corporate Directory which in turn transfers the numbers to the directory that can be accessed via the handset If you find that a contact cannot be seen on the handset but can be seen on the Portal it is possible that the contact details have one of the following restrictions A contact must not have a first name greater than 15 characters AAcontact cannot contain spaces A contact cannot contain special characters such as s If a contact has not been made visible to the phone the icon will be displayed on the Administrators portal confirming that further validation is needed to confirm the contact as a valid entry Darshboard Usern Site Management Call Groeps Deve e Banaqgemest Recorded Cais Stamstics Urectory amp Contacts 1 First name must be 15 characters of less and cannot comtan spaces special characters Please edit the contacts detais and try again First Name Last Name Nurnber Extension Company My Directory 0654 743545 647 Gamma amp Download In order to amend the contact the administrator needs to simply edit their details and click the Save button which will then re upload this amended contact to the system Dashboard Usern Site Maa axoement Cal Groups Device Masagnmaent Edt Comact Add Single Comact First Name Sat ate Last Name Waste Nuenber 1 Extension amp 57 Emai Company Garena It is possible to v
54. CATI Agent 20 17 CATI Agent 15 1151 CAT Apem 7 15 These features appear on many pages and will commonly be found as the home page for a function From here you are able to perform all the actions you need to create edit or delete a service The main pages where this layout is used are e Call Groups e Users e Devices e Directory A common first page for a function is the list page which shows a search feature and all the services or users that have been setup The result shown will depend on what you search for If you search with all fields empty you will get a full list of services If you edit a text field and then search your results will change based upon the criteria entered From this screen you are also able to edit delete and add To add a new service use the blue add button under the list User Management ast Namo Horizon Administrator User Guide v3 4 e e s e e L2 Delete To delete a service select a check box next to the service you want to delete You are able to delete multiple services at one time Once you have selected the services you want to delete click the Delete Selected button Edit To edit a service you need to click on the Edit button next to the service which will take you to the same page as adding a service For users there are a few extra features that can be edited Creating CSV file for Bulk Upload To do any bulk upload you need to use a csv file which are c
55. Call Policies Company Directory Sat Policies NOR LIBET TIE Number Management Company Voice Portal Manage Numbers Set up the company vooce portal Departments can be added to the company and then used across any site This will just give an indication of what department a user or service is in Hover over Administration option in the menu and select Departments Alternatively you can click on Administration and then select the Departments button Usora Site Management CaliGeoups Device Managoment Add User Create Group Cal per wee EXE pon emma LINm t 11717 2 inbound Outbound Semscnptan Centre Dave Member Management vancedSetbogs Voice Portal DAC Usar Company Profte Top 10 Callers Calis Received 4 Calls Minutes Pascal 335 25 Dawd Holland 23 Honzon Fest FD 34 Mark G Desk 14 Donald Duck 13 Dawid P450HM B8 Bnan Potter 7 Vote Portal User 5 Honzon Test CPS 5 gt 4 8 NE 3 2 7 2 1 1 adl fester nore Enter the name of the new department and then click Add Horizon Administrator User Guide v3 4 AR E r pee r y B L 4 l e i Lepartmoriz Natamo E b ee vw Reception home New Oe pertinent Once your new department has been created this will show in the list of Departments at the top of the screen ess Uu 8 cers Site Masagement Cal Gross Dee Matarpereat f Departments Network Engemeenng New Denartmant Reception Add
56. Call Recording Use My Auto Me Recorded from Vosce Portal ICD Me E Thr AdAchess If you want to adjust any of the Voicemail settings look at the Amend Voicemail Settings section Now select Call Handling and then you can set what you d like the call to do Login to the Horizon portal and from the Users menu item select List Users Sw Management Cat Groupa Leun e Maatispertuent Aanes li abuh Re onded Cai Vrae 4 Add Use Aad thew ous A kSuhecrip on Summan d Inbound Ovtb ound Premium 38 i Dave TT TID E 13 GeoupAcvaric ed Settings J Caf Queve Geoup Use P Vose Mal Top 10 Callers Calls Received Calls Minutes Dasi Holand 27 2 Donald Duck 19 3 Pascal 335 19 4 Voice Porta Use 10 S Dand PESEM 10 6 Bran Potte S 7 08081785000 5 8 Paco 4317 9 Mark G Desk f4 0 Andy Best 3 Call Outcomes Select the user that you want to change the user password for Voicemail and click Edit Horizon Administrator User Guide v3 4 Sams Management Cal Groups ELA ur User Management First Name Last Name Usama a test engimnecnng D Numar Extension Ke partment pao imara gamma Manchester 01482422487 5523 nchard normansell Manchester E dit Andy Bes 1306770727 andrew besi gamrma c Manchester amp E dit SEL ILDL dawd bealefixsemma c aT T Hob imad mc ndeqi gamea Glasgow Arandan Dinan Potte 14i 5 dd mcbndedsgamma Glasgow Brendan Aldred bgamm
57. Click Ada Type in the name of the Call Pickup group and select the relevant site Horizon Administrator User Guide v3 4 e e E e e LI HORIZONS Peso corrwnunicabons neg Change hes ewar log Out Doot sam ibaw Eis s S I Dinos Munsgameni Admmisiuioo fecnmot Cuis Sismiscs Create New Cal Pickup Grow Cream Call Pickup iawwe mote Cata 219 nun ao Once you ve selected the site the Select Users table will auto populate all the users listed against that site Select the users you wish to have access to Call Park and then click Add Selected HORIZON ed commurecations tr te Change Peetwrrnd Log Out Iss o ES EB 1 00 c1 1 5 EE 7 2M 17 ED WII Zw EIL TI Create Call Pickup ET ILI Click Create Horizon Administrator User Guide v3 4 Croato Call Mich Up London vw ROMA el Beppe Spadafora 3 Captain Birdseye 3 Dave atHome X Mika Smith Dawd P331Qhm X David Hoaloe David pi SVathome loe Malden Dawid P335HM David P450HM Dad P525VH Add Selocted You ll get a message to confirm if the Call Pickup group has been created successfully or not If it has it will tell you that you have x amount of subscriptions remaining HORIZON Lntimited communications hey Change Pns vwari Log Ovi tss Users Site Managemen up has been crested successiuly you haw 2 CafPickUp subecnptices mna ansg To add or remove users from
58. Details DOI Services Cell Setup Pecmissiors Call Barring Incoming Call Settings Call Handling Se Iwinni rat T Your settings have been undated successtul Settings Advanced Speed Dial Settings Hey t Wetheld Nurerbert Call Tr iecur Enade muwc for cals on hoki Settings Hot Desk Present incommg Callers ID ior External Calls Voicemail Settings Call Recorting Present incoming Callers ID for intemal Calls Do Not Disturb Click to Dial Click to Dial enables a user to use the Horizon GUI to call someone within the Horizon directory To do this you just click on the telephone icon that is next to the user Horizon Administrator User Guide v3 4 Device Customisation The Administrator or user if granted permission by the administrator can configure line keys for options such as Busy Lamp Fields or Speed Dials only and soft key options such as feature short cuts redial DND and Group Pickup for their device via the Horizon interface and these will be stored on the device during firmware updates Unlike other services you can also configure the phone for different call states such as Idle or Connected The customisation is dependent upon the type of handset please see the following sections for details however the following handsets can be customised Cisco 502 Polycom 450 Cisco 504 Polycom 650 Cisco 525 Polycom VVX 410 Cisco SPABOOS side car Polycom VVX 500 line keys onl
59. Detasis pp Services Call Setup Permission Phone Call Bening Tithe Mt Alan ast Name A Bee s aie Pe ud aan paindoee Stast engneas Q EN 7 060 5 E M d I AX rU Lc a c ar TE F miel TRAP DITE ET UE Poe ES pDp Call Policies Call Policies allow you to alter whether the users within your company are hidden when making an external call You are also able to override the feature for different sites so you can have different settings for each site Horizon Administrator User Guide v3 4 Call Policies Company Call Policies on Eana iling Mar igi fot 1 ger lee 1 You are able to turn on blocking call name for external calls by clicking on the on off switch and then saving it If you would like to change this feature for a site click on the Edit button next to the sites name This only applies within a company Testing Site Call Policies Manage Testing Site Testing SiteCall Policies r p tini If you want to override company settings you need to set override company call policy to on and then select block caller name to on or off If you have it on then you need to select whether you want the person receiving the call to be presented with the user s number or the sites number As an administrator you are able to add external directories that will be displayed on all users directory The end user s directory also displays all of the users as well so there is no need to add them to the directory Com
60. EEEEE 13 e E e EE EEE A EAE EE E 16 Buik Selezione mm 18 Reset your users password as an admin sess nnne 19 Administrative TaD Rm m 21 Wieci p T omm 21 To Set up a B 3 B Dp MN RE RR 21 Adding gzEBI ec PN dI 22 Deleting a Department ccccccsscccccssececceeseeeceeseeecseuececsauseeessueeecsauseecsaaeeeessageeessageeessageeesseaes 23 Add or remove Users from Departments cccccccccceeeeceeecaeeseeeeeeeaeeeeeeesseeeeeeeessaaeeeeeesseeeeess 24 Cl POCIE RC T 25 zucibtej M 26 Adding single contact to the external company directory eeeeeeseeeeseeeeeeeeeeee 27 Adding multiple contacts to the external company directory sees 28 Delete contact s form external company directory ccccseeeeceecceeseeeeeeceeeeeeeeeeeeeeessesaeeeeeseaas 33 Corporate Directory Contadot EOT uc era moaot arua a a iu dotes pub aeui n etur usc abd 34 Pie LOOMING PRENDE TET 35 Subscription Centre se sa cetetececadeteaneccodesenansiuanerdotcberadceuss excels setaceonsnaededneiadetasaeneldoeinendesnendebvocdavecs 36 Number Management cccccssseccecccsseceeeceeeeeeceeseeaeeeeeeeeeuaeeeeesseuseeeeesseueeeeessauseceesssaaeeceeessageeeees f Company Voice Portal cccccccccssssseeececeeeeeeeeeeseceeeeessaeeeseeeeeeeesaeeaseeceeeesseeaeseeeeeeeee
61. Group where you can assign the Call Queue Group to a site and provide it with a name and Calling ID for presenting calls to the handsets Create Call Queue Group Accoum d Location ga V Cancel M e Continue Clicking on continue you can then set up the Call Queue settings allowing you to establish the size of the queue whether you would like constant ring tone or announcements and overflow settings Horizon Administrator User Guide v3 4 HWerreset tt M E LIA Overflow settings should always be set as this will define the treatment of the call should the queue be full i e 26 caller or encounter other unavailability Clicking on continue will then establish the group and allow you to allocate users Yor new cal geor hore gmp has been crested successtudy you have EM 1 la dtu Ai edic LE uu Ls Corntine The Call Queue Group when dialled will ensure all users are contacted through a simultaneous call to them routing to the first user to answer la gl Yor new cal qeous Wre gap hao been crosted m outi Salos leats Horizon Administrator User Guide v3 4 L i e e Finally once users are assigned you simply need to assign an available number and extension to the service and click Finish and Show List Your Call Queue Group is now established and further editing i e to add announcements or the ability to deactivate the group is then made available Further actions can then be taken th
62. Inbound Outbound Calls received monthly Calls Received per hour This graph shows over the course of each day of the week shown by different coloured lines how many calls have been received per hour of the day This report helps to show when your busy periods are for the search criteria selected Horizon Administrator User Guide v3 4 Calls received per hour How many calls are getting through This report shows how many calls are getting through on a 7 day rolling cycle For each day on the graph scale 3 coloured lines will be shown depicting whether calls were answered unanswered or engaged for the search criteria you have selected This report helps users to see whether or not they have sufficient staff to take incoming business or whether their incoming routing plan is handling the calls being delivered How many customer calls are getting through Where are my callers located This graph shows in a pie chart format where your customers are calling from based on the search criteria selected A number of different colours will show on this chart to depict the various caller locations and can really add value to marketing campaigns and survey if you have advertised a specific number for that particular use Horizon Administrator User Guide v3 4 This report shows on either a weekly or monthly basis how many outbound calls have been made from the search criteria you have entered Inb
63. Linfy ore de structure may be weed S Ru i za mone sii Tiu aT Wi ko When cwetctuna d TU RI L Switch to this acted users wit be preserved Agi Manage Codos Once this has been switched the Authorisation Codes button will now show as Manage Users and the Account Codes button will show as Switch to this Manchester Auth Account Code Administration Manage Manchester Adho wey one code structure may be used at a tme VAI a ev hing N if TIT rr T ti wore wy I Manage Users E ch to Y elecied users will be preserved G3 Manege Codes Call policy allows you to override the company s policies for each individual site this allows you to vary the activation of blocking callers name for external calls for each site To do this you need to set override company call policy to on and then set the setting to whatever you would like it to be for the site you have selected You are only able to select the display site phone number if the site DDI has been set Testing Site Call Policies Manage Testing Site Testing SiteCall Policies on Gi Ovemde company call ootcy oft m1 TM M LET J iame for Eu ib i Mh illin j lir You are able to set call barring for each site This allows you to change whether a site is allowed to make certain types of call and in what instants they can be transferred Horizon Administrator User Guide v3 4 Manage Testing Site Call Plan Options When Making A Call
64. London Cahn 525 if prov sioningiigam Manchester T PSHM died bealo Gomma cC London Ste LE MIT Leere Management Admanmti ation frcored aiu ham t az ag Edit Alan Partridge Profile Personal Detatls DDI Services Permissions Call Barring Voicemail Settings Call Handling Twinning Hlocklist Settings low Default wih Personaiceed Neme Autio Recorded thom Voice Portal Chang ole a Use My Audio fle Hecorded fram Voice Portal Change Speed Dial Settings Noti cation Settings BT hi Notrly Me at T3 Address Settings Ara PARS SIDE B Change Voicemail Passcode Voicemail setings Lan erating Amend Voicemail Settings You can amend the audio file that is used on the Voicemail announcement and what email address you would like to use to be notified when you have a voicemail Login to the Horizon portal and from the Users menu item select List Users Horizon Administrator User Guide v3 4 Add Usei Groups Hub Add Usern Sa Management Cal Groupe Penco Management Admamniserapon Recorted Caiu Siateace La Add User Coll Outcomes Pramirum Pin n UroupAdvanced settings Cai Quewe Group User Voce Mal Serin Sumner MILII Top 10 Callers Calla Received Calla Minutes Dart Holt 27 Dard Duck 19 OPERERE Voce Portal User 10 Daed P4S0HM 10 Buan Potter 9 08081730000 5 Pyoo 337 5 Mark Desk 4 Andy Gest J Select the user that
65. NI Meenutan Select the Call Parking Name you wish to delete and click the Delete Selected button Horizon Administrator User Guide v3 4 B ee o Help Change Password Log Out HORIZON Unlimited communications Dashboard Users Site Management iii Group Device Managemont Admumiatration Racordod Calia Stanstica Call Parking Call Parking Namo Sito n Q Search Call Parking nnianpn aur atr ijj Doloto Soloctod B Add Click Confirm Confirm On performing this action all the settings of this Call Parking will be deleted Are you sure you wish to continue Test Cancel Confirmation will appear on the Call Parking page Dil Chenge Peasewerst Log Gut Horizon Administrator User Guide v3 4 gt o 9 e Hover over Call Groups option in the menu and select Call Parking Alternatively you can click on Call Groups and then select the Call Parking button 9 3 Help Change Password Log Out HORIZON Unlimited communications Device Management Administration Recorded Calls Statistics Auto Attendant Add User Create Group w Call Pickup Hunt Group ound Premium 38 Dave Call Queue Group Standard 11 Main Number GroupAdvancedSettings ManAutoAttendant Instant Conference Group Call Queue Group User j 5 Voice Mail 44 Top 10 Callers Calls Received 4 Calls Minutes Manchester Queue 34 Test Queue 23 Test Hunt Group 1 12 Pascal 335 11 Donal
66. ON IGERA RUSSE didi 239 Resetting the Soft Key layout cccccccsssssccceceesseceeecseeseceeeseeeeeeeesseeeceeesseaeceesssaaseseeseaageeeees 242 Device Customisation CISCO RE I A m A 244 Assigning a Speed Dial to a Line Key on a NandSet ccccccseeeeeeeeeeeeeceaeeeeeeeeeeeseaaaeeeeeeeees 244 Resetting Line Keys Configuration on a NANndSet ccccccccceesssseeeeeeceeeeaaesseeeeeeeeeeaaasseeeeeees 247 Assigning a Speed Dial to a Side Car Line Key cccccccccccccceseesseeeeeeeeseeaeesseeeeeeesssaassseeeeees 250 Resetting Layout on a side Car sssssessessssssssseseesene nennen nennen nnne nnn nnns nnn nnns 253 Assigning Soft Key Options ssssessssssssssssseeeee nennen nennen nnn nnn nnn nnns nnn na nnns 255 Resetting the Soft Key layOUl uc derent rr ene tu etes tone na mieu ses eum coa na o ra cE o cea ERR acc Ursa aS 258 How to removed missed calls notifications from Cisco SPA handsets ssss 259 adsum cie NT mr 259 AN unirse E PEIE OE AINEI EE EA AEA E TEATE O E UT T 261 FSI TORIMIAING Cs xaanedvececaededhceswtensqasernesseeduaecencaedhenusnaedausetenbe eadeapesanenedhc nus reeseasereestnctuescensesedbekuemeerneee 261 Calls Made RetriQVed ccccecccccccececeeeseeeceeeeesaeeeseeeceeeeeeaaaeseeeeeeeesseaeasseeeeeeessueaaseeeeeeessssaaaeses 261 DAV NS e 262 How many Calls are getting through
67. Permissions Horizon Administrator User Guide v3 4 HORIZON Iniimmeted communications ee Ute Marapenest F ES Use Fastecenetl Detaits EET er a Mollis Phone E mO Gmina EL The permission This user can use Remote Office can be set to on to give the user access or off to restrict access Admin users can always enable disable this for end users HORIZON Unlimited communicabons ikea haar d ate Manageraest EZ Use Profile Personal betas Accuses aed Permissions Thea Lise n iU EN 1 SEE MM c ilc SEE 0 Call Setup Call Baring Heip tag Out Log into the Horizon company as an Admin directly through http www unlimitedhorizon co uk Select users list users Horizon Administrator User Guide v3 4 HORIZON Unienited communications Sils M Add Uses Add User P Coll Orco ln bound Outbound Locate the relevant user and click edit HORIZON Jointed communications Dashbord iea Mia acetum t Cal Groups i User Management Fest Name Lo Log Out Preneurn GroupAnvencedSettings Call Queve Group User Receptonst Sot Chant PC Vace Mal Top 10 Callers Calls Received Last Name Extension Site Department All m Log Out Greg Young Jame Mur 01408910155 Scmenshot Gsco502 01408910194 nenshot coni greg young igamma co jame mur bgamema co tesigitest com anye murtbgarema co Click Call Setup then unde
68. Select Model SourdpomllF m Amount i m v Save ME Cancel Click on a line key number Horizon Administrator User Guide v3 4 Edit Polycom 650 Profile Personal Detadts IX Servicers Call Setup Permissions Call Harring Potycom SoundpoindP W Reset Layout select the speed dial option from the drop down Line Key 7 Please select a line key option from the following dropdown menu Busy Lamp Field B Speed Dial Busy Lamp Field Close itor a user You will be able to setup the BLF users on the BLF page Incoming Calls gt Advanced gt BLF Click the Save button to update the configuration Horizon Administrator User Guide v3 4 Line Key 7 Please select a line key option from the following dropdown menu Speed Dial X This will allow you to Name Test Destination 0123456789 Profile Personal Detadie EIE Call Setup Permite Call Raring v A request han been cest to restart tts dewce tes may restan twice Polycom SoumdpoeatiP st iu JU Reset Layout If your device is not restarted the configuration will automatically be downloaded at midnight Resetting Layout on a side car The layout will be reset for the side car you have selected and not all the side cars that are attached to your device You have to click save in order to take the update Horizon Administrator User Guide v3 4 It will only remove speed dials and busy lamp fields will appear in order of free line keys so if y
69. Setup Permissions Phone Call Barring Polycom 650 Line Keys d Soft Keys J POLYCOM Monday 28 October 14 35 Jj Reset Layout Side Car Do you have any Sidecars installed Yes 9 No Current Model SoundpointiP Amount 1 Line Keys 1 and 2 are disabled as they are already pre programmed for your telephone line You ll be presented with a pop up window Select the speed dial option from the dropdown Horizon Administrator User Guide v3 4 Line Key 3 Please select a line key option from the following dropdown menu Busy Lamp Field itor a user You will be able to setup the BLF users on the BLF page wit Sra aii Incoming Calls gt Advanced gt BLF Close Enter your speed dial name and number Line Key 3 Please select a line key option from the following dropdown menu Speed Dial Y This will allow you to Name Test Destination 0123456789 Horizon Administrator User Guide v3 4 Profile Personal Details DDI Services Call Setup Permissions Phone Call Barring You have successfully updated your line key Please click save in order to restart the device Polycom 650 Line Keys 4 J POLYCOM Monday 28 October 14 38 Reset Layout Side Car Do you have any Sidecars installed Yes No Current Model SoundpointiP Amount 1 The Horizon Portal will update the label for the line key with the entered speed dial name Hemember to click Save once you are finished Plea
70. Test FO 14 Mark G Desk 14 Donald Duck 13 ned PA4SOHM 5 Bnan Potter 7 Vince Portal User 5 Honzon Test CPS 5 Paco 391 5 Select the user that you want to edit and click the corresponding Edit button Cheeta re ake Man sewn User Management Fest Name MIT Extern Sue test engneenng D Last Name Miroir Department Cas soupe Uere e Management Autres erat Uecorded Calm Siaha is T Alan Partndge D14B2427487 Aewty Best Ot TEDTET otherness lestew Bob Loblaw Erendi Abde Brian Potter 01482422490 i 575 Casper PSO4HM 01452422431 Lock P 50tHM Select Call Setup joan over afbgamma nchard normanselit andrew besti Pasmma c dined esie Cbar Ged mc bo edbaamma Manche estar Manchester Manchestat Londen Glasgow Brendan Aldiedaumr London dad mctedetiganuna ip proviiiommotmgam daad tese amma c E uL Manchester London T daad be a eT c London Preys Nee Download Horizon Administrator User Guide v3 4 Slo Masaepenient Cat woupe Carvey Miastaspesmment Aarne ation Hecorted Calta Mateos az at Edit Alan Partridge Profile Personal Details DOi Services Ii Sety Permissions Phone Call Barring Account Details Titia Mi Fesi Name Alan Last Name Panndge U serrate alan party m ILE engr ib D ant None D Add Motsln Emal chard normmanseldpganmr Enable Hot Desk Yes Under the In Call Options table select Call Tran
71. U NUATNUMEEDEOIRUCN HUN ER MEME TAPUE VIR DUMD NEP CU nnnm 274 Horizon Administrator User Guide v3 4 Overview Horizon is a complete communications service for business that provides an extensive range of fixed and mobile telephony capabilities via an easy to use web portal The purpose of this document is to provide the Horizon Administrator and user with all the information required to manage their Horizon Service System Specifications Browser Internet Explorer 6 0 7 0 8 0 9 0 Mozilla FireFox Safari Chrome Opera Please note that when setting up and editing schedules whilst using Internet Explorer you will receive the following error message This is perfectly normal and you should select to stay on this page If you use other browsers to access the Horizon user portal you will not encounter this error message oO Are you sure you want to leave this page Message from wenpage Retosding this pege wil cause the model window to dispose gt Leave this page Stay on this page Horizon URL www unlimitedhorizon co uk Hardware User Guides For Cisco phones see the CD included with the phone For Polycom phones see the link below and enter the phone type before html http www polycom com global flash products tutorials soundpointip450 html Domain When setting up a domain you need to follow e Domain name may only contain letter digit and e No longer than 80 characters e The domain needs to start
72. X range of devices Please note when using Cisco sidecars contacts monitored on hidden pages on the side car e g buttons 16 30 in the above single unit example will not be visible to monitor unless the second page button is pushed To set up a busy lamp hover over Users and then click List Users Horizon Administrator User Guide v3 4 4A D Help Change Pasaword Log Out Joo Spadafora HORIZON Unimted communications Dashboard Users Site Managernent Call Groups Device Management Administration Recorded Calls Statistics ss Last Users Add User i Add User Crouse 0 gone di Puoecripton Summan Lc Inbound Outbound Premium 8 Dave 5 Standard 11 Main Number GroupAdvancedSettings 6 ManAutoAttendant Call Queve Group User Voice Mail 44 Locate the User you want to set up with Busy Lamp You can do this by scrolling through the User list or you can use the search facility presented on the page Click the Edit button next to the User you wish to set up Sequential Ringing for ILL Site Museen e Lroups levico Mam agement Adri wel ath Lol E Matt cw Use Manayement User Management as E uu Lael Nama IT Bil in G iesi eoginerring D Number LSU IER tzilenemn RI 60 ofene gua Manchows Partidos 50473 farvi comedor eq germ Manchrate Lr wa ewul be aledd gt uannna lottrey sty L450 4 74 UU treet oe Mwy TEDT LI Spacutora tre LS Fi 4 4 os padalina oense Aime 90 3300 3 J tyondan AatedsA gan
73. a Call Pickup Group hover over Call Groups option in the menu and select Call Pickup Alternatively you can click on Call Groups and then select the Call Pickup button Horizon Administrator User Guide v3 4 HORIZON BIET M aa Lap W Caller iLeda Recodo NE TIL Uh T HORIZON Unlimited communications Dashboard users Site Management Device Management Administration Recorded Calis Statistics 1 f Call Pickup Call Pickup LonCallPickUp London Manc Pickup Manchester ManCallPickup Manchester Select the Users you wish add to the Call Pickup Group and click the Add Selected button Once you ve done this click Save HORIZON I sj eer Me Mar ager eet bef Horizon Administrator User Guide v3 4 To remove a User s click the x next to the User you wish to remove and then click Save e hd p Help Change Password Log Out HORIZON Unlimited communications Dashboard Users SiteManagement i Device Management Administration Recorded Cais Statistica n Call Pickup LonCallPickUp London Manc Pickup Manchester ManCallPickup Manchester Hover over Call Groups option in the menu and select Call Pickup Alternatively you can click on Call Groups and then select the Call Pickup button HORIZON cornmunications ears iM Deer gene Deve w Maseqerterri Ae any A onibus Cem Uine s Aila A Weiter Cu Patty TENLTTI voti 7 1c ML Lat Osc
74. aaro I IL d liya s Pee ere mea LL Select Permissions HORIZON Figlagit oEewpitsitu e Predite MILI Dasih x all Seng Piste Cal Harring Click on the switch that corresponds to This User can use Integrator This will then load up an Integrator Version table at the bottom of the page Select the version of Integrator that you wish Both versions will appear here but will be greyed out if you ve not selected it at Company level Click Save Horizon Administrator User Guide v3 4 wre a Be HORIZON iu sc ateone p te Menagerere Cat Oe Lem Bars erra EE SUL fet crowd ath n uu ie fF Profis Pennel Dai DUO etre Prone Call Dering LR TN i Once the user has been allocated the feature by the administrator they will be sent an email emails from the Horizon system The confirmation email will contain a link that the user needs to follow in order to download the client locally Alternatively the user can access the download link from the end user Horizon portal rurvwcations ther tg LIECIITII Loy Ot Cat Senm Derectory A Contacts LULA Het De You dont have any call statistics yet Your Clients Please len 10 you chert with your utamame LE I nda se anthony purple ev turn B pacswornd thal has been amased te you asrori maalasin on Wy Mama T you hawa miy asues i Gowrie and P Add nsising your chert Sen pesta contact your Manage ot drece xirmmsiteaor My Voicemail You ha
75. all group 5 Save the group Under Call Groups select Page Group Horizon Administrator User Guide v3 4 Site Management Dewe Manager AGmenstratios Anto DTE Add User Create Groep w Call Pickup Call Oucomes NNNM tahot md Onutbinuend Hunt Group Cali Queve Groep Clear Creative Communications iettest Lomerence Grosp Page Group Subscription Summary mili T Standard Call Quewe Group Leet ec eotionist Sot Chant FC Voca Mail Click Add HORIZON aliasit oeeas sail ig llle Il REM C 3 1100 LENT If ul ES LEES 1 1L 1 1 J a oup Name Er n Humber De put ment E select the Site that you want the Call Paging group to be on enter the name of the group and user name and how you d like it to appear on the screen of your Horizon device Horizon Administrator User Guide v3 4 Device Manegement Administrafion Heacnnied Caas EAR nj Craste New Page Group Ste IestSubBug i Group Details Name Department gt i D Username amp eat compa D Cather ID Calling D Fem Nanw Ii Lact Mane You can now select your Sending users These are your users that can make a call from this group to those Receiving User see next step Add everyone that you want to be able to send a call page and then Add Selected and once all users are in the right hand table you can click Continue dd TIT Hep MER ee Loo Owi HORIZON Unlim
76. alling a feature access code or configuring the service via their web interface or simply pressing a key on the phone If activated a user must specify the forwarding number Call forwarding can only be set up by the Administrator Short codes Anonymous Call Rejection ACR 53 Call Waiting Anonymous Call Rejection Activation Call Waiting Persistent Activation Anonymous Call Rejection Deactivation Call Waiting Persistent Deactivation Horizon Administrator User Guide v3 4 Automatic Call Back Deactivation Calling Line ID Delivery Blocking 9 Automatic Call Back Menu Access 67 Calling Line ID Delivery Blocking per Call 72 Call Forwarding Always Activation 31 Calling Line ID Delivery Blocking Persistent Activation 73 Call Forwarding Always Deactivation 31 Calling Line ID Delivery Blocking Persistent Deactivation Call Forwarding Always Interrogation 65 Calling Line ID Delivery Per Call Call Forwarding Always to Voicemail Activation Cancel Call Waiting 21 Call Forwarding Always to Voicemail 99 Clear Voice Message Waiting Indicator Deactivation 41 Call Forwarding No Answer to Voicemail 12 Location Control Activation Activation 41 Call Forwarding No Answer to Voicemail 19 Location Control Deactivation Deactivation ene go Horizon Administrator User Guide v3 4 Click Users and then List Users Ute Mosisgeerta ni CB Grape ICT METDI DOLI fourt aie Martes a AAi lam L2 Ade Uver Moro Sube
77. alls Slates Add Usos Civate Group w COO ILS Sabecription summan inbound Outbound Premiun Da vt e s FII Main Number VM ManAutoAttendan Sali Queue Group User voice Mail Top 10 Callers Calis Recetved Calls Mitrutes m NE 174 1 amp 5 38 2 Test Queve 73 gt Test Hunt Geoup t 17 je Pas TaT Select the Site which you wish to manage the Account Code for and click the Manage button Site Name id Newbury Manchester London Click the Authorisation Codes button Add User Create Group 4 Curreat Site DOI Manage London Schedules Authorisation Account Codes Cail Policy ieaie and irearage MC EMIL _leate aul MANAG sulhonsatiiom touri emde a sub Se Em posty staz ute Call Barring Music on Hold Manage Numbers the can ter hO OFFIONS or Dee Ste at up Ma munc Diet ag m heted Horizon Administrator User Guide v3 4 Switch the Enable Codes button to Off and click Save Manchester Auth Account Code Administration Manage Manchester Enable Codes or Gm Code engi lw w Save Administration Code j Only one code structure may be used at a time Ain aint TLE p Lut F i uthorization Code Necount Code When switching from one structure to another any Manage Users Switch to this solected users will be preserved Authorisation codes are used to perform authorisation of calls made outside the group by prompting users for an author
78. and removed from the mp3 The remaining data in the file which is equal to that before signing is validated for the now fetched signature data Administrative Features This section of the document will contain all features that can be performed as an administrator Please note that call setup is discussed later on in the document as this can be performed by all type of users All these features can be found on the menu which is located on administrator screen This is the administrator s home screen where you are able to direct yourself around to configure different functions Setting up the Horizon GUI or portal As the company administrator setting up the Horizon system can be a sizeable task if a clear indication of what is required is not provided Below we have provided a list and hierarchy of how you should establish your Horizon system Horizon Administrator User Guide v3 4 Company Administration Site Management User Management Group Management Company Administration The ability to define for the company the call profiles service options company portal and company voice portal amongst other key information and options Site Management The ability to define per site the main site DDI and additional key information such as Schedules Music on Hold and Call Barring User Management The ability to create users of the system and assign them a phone to activate the devices supplied You can also assign a te
79. andatory d Add Selected Optional Click Site Management Horizon Administrator User Guide v3 4 Ld HORIZON NTS cori Users OV taragan Lat Gl pe ew ZI finest amas LUI DE 1 Diecete n ML tmp Y Caba por wmoh eee latnum am Select the Site which you wish to apply the Account Code to and click the Manage button Manage Sites Site Name Newbury Manchester lt 3 Manage London Click the Authorisation Codes button London Add User Create Group 4 Current Site DDI OTE PLI w Schedules Authorisation Account Codes Call Policy Create and manage time achedules Create and manage aulhonsation account Override a sub set of call policy features for this f coches s sile Schedules f Authorisation Codes Call Policy Call Barring Music on Hold Manage Numbers setup the call baring options for this site Set up the music that a person hears when put Manage the numbers assigned to this site m hold In the Code Length field select how many digits you want the Account Code to be range is 2 to 14 Click the Enable button Horizon Administrator User Guide v3 4 London Auth Account Code Administration Manage London Enable Codes off Code Length 6 v In the Account Codes table select Use London Auth Account Code Administration Manage London Please choose a type of code to activate Authorization Codes Account Codes Use Click Manage Codes London Auth Account Code
80. as well by selecting Notify me only for these numbers and using the textbox and the Add button or you can search your directory by clicking the directory icon Horizon Administrator User Guide v3 4 Vivo Mar aqeenieni Cal Grun Lor c Marcagermestt Adinase ation Los dE EI MA ilam nw a Hon LA AA LG LP nllo Inbound Ontbouni Calls Minutes To view advance options where you are able to set selective numbers or set times using a schedule view restrict by number and restrict by schedule From the Users drop down in the menu select List Users Vine Marageenent Cat Grupna neem e Asegun Atinase stiot Motsina Catta Dasta usanu S COT T inbound Ontbound i I Calls Minuts uud Finland 09 2 xl j zl f 3 Mat G Des n 4 tanchester TSC 95 hon To oelect the user you wish to set up Call Notify by Email for and click Edit Horizon Administrator User Guide v3 4 NIU lm e Deemgerseet Laet pjan Hpi imapa ate uh s Select the Call Set Up click and from the menu that is populated on the right hand side click Advanced under Incoming Calls and then click Call Notify Cat IU d wv Matstye etant ALL EITPTTT EIL lwrsosal Ostis Lervices ihi ne E Incoming Calla Cail landisiy ETT Mecbltel EMIL T 133 Wit l MEII ICITER 2D Outgoing Calls 5Sowed Dia See tte JL In Call Options UNE 1 Settings Dettinger het Deak woema Sonini Ensuring that the radio button is set to On you ju
81. at Add User Create Group w Cal Phclump Can Parmo ilb ZZE oud on on Prensum iH I Dave Cali Queee Group Standard 9 13 Group oancedhethngs i j instem Conferesce Group Call Queve Group User 2 G Voce Mai 40 Calls Minutes B TEES IUS 77 Donid Duck 19 Pascal 335 19 Voce Portal User 10 Daad P450HM 10 Bnan Potter D 08981785000 5 Paco 394 5 3 Mark G Desk 4 Call Outcomes 0 Andy Best 9 Top 10 Calhers Calls Received Select the Call Queue Group that you want to set up Voicemail for and click Edit Dashboani ee NEU nel Hum Group Nome 5 Number Dn part vent PETI Network r EngHG London Honzon Test CPS Manchester Network Enoneenng 01482422488 2488 Honzon Test FD Mancheste Network Enganeenng 01482422404 2484 HonzonTest t212 Manchester Reception 01753201082 7870 Manchester TSC Manchest or Receptor 01306770719 4545 New Hunt Group Manchesto ute vp 56 6 I9 tros Manchester NMSM77475 1156 Click on Voicemail from here you can edit the Settings and if you want to enable voicemail Horizon Administrator User Guide v3 4 Edit Hum Groug Account Options Select Users Assign Mumbe Call Recording Advanced Settings Voicemail Cratle Voicemail Announcement Use Octo with Personalised Narne Audo Use My Audo Sle Notitication Settings hee Me a WE ill Voicemail Options Send All Calls to Vance Mad Send Busy Calls to Voce Mai Seed Unanswered Calls to Voic
82. at Call Park settings cannot be changed between Sites and are created at Company level To edit call park settings hover over Call Groups option in the menu and select Call Parking Alternatively you can click on Call Groups and then select the Call Parking button HORIZON iInlirruteg corwrurcatons heip Chenye Ra a sl l oq art LI Cha Marugermen nre Maa gemen Atman ane Rect Cate Suse fas Auto Amandant Add Uses WIL LATI NA Ww Eu poon Summan Hunt ls wep mnd ji Lao Qeewe Group Melatt Ditert Hn NI LITT Scroll to the bottom of the page The settings you can change are Display parked called to user for range from 2 to 15 seconds Horizon Administrator User Guide v3 4 a E E UM d 1 i 1 E 3 j 1 ws e Recall user who parked call after free text Click Save Call Parking i ManC allP ark Manchastor Tent Newbury testeng allPark London Call Parking Settings Display parked calla to User for LE vw Tu Recall user who parked call aitei 15 Hover over Call Groups option in the menu and select Call Parking Alternatively you can click on Call Groups and then select the Call Parking button HORIZON inimited oommuncaborns tu Lo d Mas ewnre Laon ert Users ine Managemen ICE ESI Admin rr Wah Mec orded C ain Hur Awl n TIT Add User Cresi Group w ls IL In iu EI LAPCIL Li EN S ja Iw Lrvap Top 10 Callers Calls Received
83. bers will be free to use for any user or service that has the site allocated The voice portal provides an interactive voice response application that can be called by a user from any phone to manage their services and voice mailbox or to change their PIN For this feature to work across a site then the site DDI needs to have been set up To set up a DDI for a site you just need to go to site management and select a site and then there will be a box that says Site DDI To set this up you need to give the voice portal a site and then assign it a free number from that site even though the voice portal is set to a site all sites are still able to access it You are also able to give the voice portal an extension To use the voice portal either press the message key on your desk phone or if you are outside the office dial the Voice Portal DDI then enter your extension number followed by your 6 digit voice portal passcode Horizon Administrator User Guide v3 4 The Company Voice Portal provides an interactive voice response IVR application that can be called by any user from any phone The IVR allows the user to manage their services and voice mailbox as well as changing their pass code if needed For this feature to work throughout a site the site DDI needs to have been setup under the Site Management section To setup the Company Voice Portal you simply need to assign it to a site and select a free number whilst giving i
84. ble to view contacts that your administrator has added You are only able to edit and delete the contacts that you have added Directory amp Contacts First Name Last Name Nurnber NT nanment isrnithihatrvail co ub lol nml hama con Add Now Contact E W Delete Selected To add a new contact you need to click Add New Contact which will take you to the page where you fill in the details of a contact To add a new contact you only need to add a first and last name as well as the number they can be contacted on You can also add an extension and an e mail to the user if you require extra details about them Horizon Administrator User Guide v3 4 Contact Detalle l Fire Name Last Narne FExtarsioi The my features page displays all the features that you currently have available You are able to select a feature and it will give you a small description about the feature The features have been separated into the different categories depending if it affects an incoming call an outgoing call or changes something while you are in a call This service enables users to access and use their horizon profile and services from any device online or offline such as a mobile phone This feature can be turned on or off by the administrator and from an end users screen the feature can be found on the main menu if it is active To set up a remote office you just need to input a phone number be it a mobile or a hotel
85. bound TSC Support IVR TSC Support IVR2 Top 10 Callers Calls Received Top 10 Callers Calls Made Subscription Summary Calls Minutes Calls Minutes Premium 15 _ Jamie Muir 16 lan MacPhee 24 Standard 0 David McBride 13 Niraj Rathod 24 Voice Mail 20 lan MacPhee 12 Danilo Fusco 14 Niraj Rathod 9 Martin Rees 8 martintest beta gammatelecom Mark Gooden 7 If you would then like to burrow into your company sites and user further you can access the Statistic link where you can either view summary graphs under Performance or if setup on Advanced Stats this link so you can burrow in to the raw data Horizon Administrator User Guide v3 4 Performance Advanced Statistics Within the Performance screen 4 graphs appear which can be customised by the top search criteria to select either a Site or a User who you would like to see the performance of Search User By clicking on the Update button once selected the graphs will then adjust to show the relevant detail for that search selection Please note that for all call statistics at the moment there is an issue in reporting calls routing to Hunt Groups Instead of showing a single call this will show multiple calls depending on the number of hops the call makes Inbound Statistics Calls Received This graph simply shows on a weekly or monthly view how many calls are being received to the search criteria selected
86. bound Only external calls are recognised and you can either view the top ten callers by number of calls or the time they have spent on calls There are two different panels one which displays outbound calls and the other inbound calls Placed Preedeep Development Pr Development Preedeep Development 07805921386 07814537715 Preedeep Development Preedeep Development Horizon Administrator User Guide v3 4 21 Oct 2011 17 08 21 Oct 2011 17 08 21 Oct 2011 12 38 21 Oct 2011 12 37 21 Oct 2011 12 35 21 Oct 2011 12 36 21 Oct 2011 12 35 21 Oct 2011 12 34 21 Oct 2011 10 20 21 Oct 2011 10 19 aie os e a i il l e Top 10 Callers Calls Made Calls Minutes Jason33lidev london 3 ICGhunti amp dev landon 3 TestinglCG dev london 1 ew london 1 NewllDia idey london 0 Auntsroupigedey london M 1 117 E LI On an end users dashboard they will be able to see some basic information about their calls It will show the previous ten calls inbound and outbound as well as a graph to display how many calls you have placed and answered From this panel you are able to call any of the displayed numbers just by clicking on the dial button There are a number of ways you can monitor calls over both sites and users and from the home page you can access a simple summary screen of calls made over the whole of your company as shown below Inbound Outbound Inbound Out
87. ce simply enter your user credentials Select option 7 Access Hotelling Select one of the following options 1 the operator will check if there is an on going association with this Host 2 the Guest an associate with the host the association limit value is inherited from the host 3 the Guest can end the association with the host Once the association has been made with the host phone Guests using Polycom 650 amp 450 handsets will visibly see their own extension number on the Host device display Guests using other handsets will continue to see the display name and extension number of the Host Music on Hold Music On Hold allows an administrator to set up and maintain an audio source that can be played to held parties when calls are on hold Music on hold is set up on a per site basis so you are unable to set up music on hold for the whole company It can also be set up so that you have different music on hold whether the call is coming from an internal or external phone You are also able to select if the music plays depending on the state of the caller Please note that Gamma accepts no responsibility for the gathering of copyrights and licenses required for the music held within the Horizon system When creating a file for use with Horizon it needs to be in the following format e wav e encoded with CCITT u Law e formatted at 8 KHz sample rate 8 bit mono 7 kb sec The short code for deactivation of music on hold p
88. cedet edet eU dado o2 3 50e t auc dH og b arae IIIS PED Ede eise CH ota een 169 zit cg m 171 CIFONO NET RTLRURPNR M O 171 Set up Gall Forwarding via the GUI zs dnses ans tectus tuae a te acude adu Easmudeb esas tinae epus 179 mie TUNE PP 175 Horizon Administrator User Guide v3 4 e e Setup Availability Profile asta recientes be undermine ede dein bnt daaa aiad iud iUud da 176 Avallable IM OTTICO NR 177 Available Out OTC ea eesarzsevn cvceoanea tise ircis sata nena a eeatenanes aes niwsaalee ert nieeadeaeawtlenniednisin ereisaaiernts 177 zu Y 178 Baci t 178 Directory and CONTACTS RE PRRTTRRDEERR 179 Add a Contatti ser sscccesnechcnccnacens neninn aa aa k a h aE EAB DE EA a Ka AA a E A RA E ENRE OEA E 179 Mig 180 PS I OG 180 How to give a user permission to use the feature eeeseeeeeeeeeeeeee enne nnne 181 How to enable disable the feature as an Admin cccccccseeecceeceeeeeeeeceaeeeeeeesaeeeeeeeeeseaeeeeeeeas 182 How to enable disable the feature as a User sese 186 How to make outgoing CAS T ETE 188 How to receive CallS iss ea nare dar bmke v akin knit d
89. chain INFO sox effects chain output WARN rate rate clipped 5 samples WARN dither dither clipped 3 samples sox exe ox sox exe sox exe SOX CXE sox exe sox exe Ssox exe You ve created the file that will be able to be used in Horizon and are now able to upload this to use The file will be created in the SoX directory that you ve been working from since you ve downloaded the application Converting programme Audacity This is a guide on how to use 3rd Party software Gamma offer no further support to Audacity If you require further assistance please use the Audacity website We found the following format works well with Audacity e Mono e 8000KHZ e 32 Bit float e ULaw You can edit the audio file by Change from Stereo to Mono Change the Sample Rate Change the Bit Rate Change the Audio format Export File UA du oo M zt You will need to change it to Mono by selecting Tracks tab and then select Stereo to Mono Horizon Administrator User Guide v3 4 n b z te a bey a iP amp ich M 1 9 2 EJ stent ons ps on tiiviaoti ni S Pr gig am tt mm G LL Le e ese D ard tan ow orm rf gt pgi om we ENSASI VIENNA The Sample rate will need to be changed Go to the resample tab and set to 8000 You can also change the Bit Rate at the bottom of the page Project Rate In this example it was set to 8000 mcm cor a cx ie Iu acr eee lavare T
90. cipsion Summary at DID Outbound HF TrITEXTT Staten ates quietum cmt etter E oe 531r Wp Use Vice Mal Top 10 Caters Calls Secaleud Calls Minutes BEC UIT 16 2 Manchester TSC 10 n 3 Pasca D TI T DG Peoe 271 110 i Cimi PEC M Dawid Holland 194 Ri other 7 l Pache 450 7 Newt S Desk tf Shoilse Cooper 6 Select the user which you wish to apply the Call Forwarding feature to and click the Edit button Marot EE UU Lise Van agorra Fest Name FLUE NBITILT LT a eel eryprreereng go Murales E xtate tri D goat ere une gu nimm Marcthect DU 5373 chad manoet Ma tchsbo LILLAMDC IIT ILL Marche ct fond b4 ole armia En herrian Aichect dcparerr L nrwdor he try onei ELS IL pao anl jarma Mate testa fimari Dewtedicperrene c avetor 224 AIT JEE euet Tos 14m SB IL TP Laroo 07M p3 4 ABOUT arabes Click the Call Setup link Horizon Administrator User Guide v3 4 Personal Details Sane whe ars Pernmwoins P hrine Call Haring Iw Groups Deco Mon myemet ANTAIT EUA Recorded Cain SiatytiM w Profile Personal Details x Services Permisos Phone Call Barring incoming Calle Call Handling lanng Macklin Settings Advanced Outgaing Calls Speed Dial Setting in Call Options Call leenester Settings ELI Hot Desk Voicemiall Setengs Call Hecoeding From the Call Handling menu you can edit the Call Forwarding features These are When I m Busy you can
91. ckage This will then allow you to apply a schedule by giving you the Schedule option Click Schedule Horizon Administrator User Guide v3 4 AR E r p r P m i Derk Bhanageeent Afmmsi aton Ma cordos atte Shetretn gt Account Opbont Selart mers Assagn Mumdor Call Recording Voicamail on Enable Vutual Package Or Schedule From here select Use the following schedule You should apply the out of hours schedule in the closed hours With this you are telling Horizon what times you want it to forward calls Additional routing allows you to set up another schedule to run alongside the main schedule such as Bank Holidays If you have not actually set up a schedule yet you can use the icon to set up a new schedule Advanced Settings on Enable Vetual Package 3 Advanced Features Schedule rorwarden Forward To 01734567890 Do not use 3 schedule Use the following schedule Closed Hours tesatieet oo Additonal Routing None x In order to implement a call schedule against a hunt group you simply need to Edit the schedule you wish to implement by defining the closed hours and additional routing All other times not defined will be classed as Open and will route the call according to the programming given Once defined you can also now easily switch between call forwarding and call scheduling for immediate implementation of different routing From the Call Groups menu item se
92. click Save the new device configuration containing the speed dials will be applied at midnight Click the Reset lt Device State gt Layout Button Horizon Administrator User Guide v3 4 Profibe Personal Details Services Call Setup Permissions Phone Call Barring Polycom 650 Soft Keys gt 1 Uu Line Keys OCS OU iie e Softkey 5s iat ba pir when the phones im rfe Reh Goes A pop up window will appear informing what will be reset Click Yes Confirm Are you sure you want to reset this to the default layout Once saved this cannot be undone The GUI will reset the layout for that state and the configuration file will update Prolite Ferona Details DDI Services Coll Setup El Phone MEAT ETOO M The koy layed Gor the state ile has succesafully been wast to E LE Polycom 650 Soft Keys 4 Dec 9 i Line Keys Amice Me io 2 SOflheys that Gsapisy when the phone is idie Click Save to restart the device Horizon Administrator User Guide v3 4 Protise Personal Dotails DDI Services Call Setup Permissions Call Barring ja request has been sent to restart thes dece This may restart teace Polycom 650 Soft Keys m r Dewce e be a 4 keys that asp Wheat Thre p iS ifie Gue min Nona J Reset kile layout Device Customisation Cisco It is possible to configure and reset line keys on the handset line keys on the side cars and also the soft keys on the handset Assig
93. cording You are able to set up a call notify which will notify you with an e mail that you have been called You are also able to set it up so it only works at certain times and for certain numbers Call notify can only be set up by the Administrator From the Users drop down in the menu select List Users Me Maragatimat Lat eee SII ERAI Recorded Cate Siasia Ashi Usai 40 User Groupe Calinperweek BB subwreoon Summary Inboard Owthound Paye n Caii ests ds ee Select the user you wish to set up Call Notify by Email for and click Edit Horizon Administrator User Guide v3 4 SAn EPPILII Lat Geese DSTI ERATIS Meacurded Cate Siansa Aa User oo MEME 0 Nom l eye Select the Call Set Up click and from the menu that is populated on the right hand side click Advanced under Incoming Calls and then click Call Notify EY EPIIT La wee Deske Wansgonesi Aiba ii abun Meacorded Cats Siatiaice 40 User uo ETE 00 eye NI Misrata Using the radio button select if you want Call Notify by Email on or off If you select On you ll get some more options You should enter your email address into the Notify Email text box If you want it to notify you at certain times you can set up Schedules and select this by using the Use call notify on this number only when I m available If you want to be notified by email of a call from a certain number s within your directory you can do this
94. d Duck 10 Sheldon Cooper 9 Mike Smith 7 Paul Calf 6 al f 0 Co 2 U D GO h Select the Call Parking Group which you wish to add remove users to and click Edit Jd b Help Change Password Log Out HORIZON cormmiunicauons Te TE tsere Ste Matacemert Cal rearg Select the Users you wish add to the Call Parking Group and click the Add Selected button Horizon Administrator User Guide v3 4 Cit Cat Parting fue Call Parbimg Group hos e Once you ve done this click Save Dashboard Users Site Management Device Management t Cali Parking Edit Cail Parking Edit Call Parking Group Name ManCaliPark Site Manchester X Select Users Search Hobby Horse 3 RobRoy 3 MelGibson 3 HartFailure 3 v f A b obe S ry 4 rl Rob Robert Donald Duck 3 WNealEnlickmee 3 Hanniballectee 3 DEEST EU 4 Paul Calf Paul Newall 3 Calvin 525 3 Pancho450 3 Pascal335 amp Kev Donovan Alan Partridae NirajRathod 3 Abel 122 3 KevinLane 3 SheldonCooper Ben Jeffreysdy Add Selected To remove a User s click the x next to the User you wish to remove and then click Save Horizon has the ability to establish a variety of hunt groups to route calls to multiple locations when an incoming call is received Each user will be called in order of the group until a free user is reached and this process can be done in one of 5 ways e Circular Horizon Administrator User G
95. d Permissions This Leer can enatble Always Forward i 4 User can use Advanced Cal Sets Jeet can use CL presentation i use Remote Oca If this is selected a new button will appear on the dashboard of the user s access as per below bd EN TREAT Heis My Details Log Out HORIZON Jnamted commurscations Cal Setup Directory amp Contacts My Feateres Remote Office Mot Uess Queue Groups Call Forwarding Inactive w Profile None w Manage Profiles Number Presentation You dont have any call statishes yet You have a total of 0 new messages of which 0 me utgem You hava a total of O old messages of wuch O ate unger When clicked the user can then access the screen to activate and amend Dashboard Cat Setup Directory amp Contacts My featwres Remote Office Hot Desa Nurnber Present aton Horizon Administrator User Guide v3 4 Please note that where the service is not active the previous defaults of either a company or site CLI will be presented for outgoing call for this user The handset customisation includes two key options for both handsets and expansion units e Assigning line or Busy Lamp Field BLFs keys e Assigning soft keys to the device which are the action keys across the bottom of the screen From the Users drop down in the menu select List Users Sm Management Cal Groups Dewce Masagement A mtieintramon Recnr sd Cabs Siatatics Add Usei Add Use Groupo e eh e eat inbound Outbound
96. d a specified number to a different number Remote office allows users to use an external number as their own number This allows users to use mobiles as their main number so all calls will be redirected to there depending on what other features have been set up Add New User Pon Avanci oti w Cancel The final section is to assign the user with a device You can assign a device that has already been added or create a new device For existing devices you just need to select what device you would like to give them by using the drop down that displays all devices that have been added To create a new device you will need to select what brand the device is what model and what MAC address Horizon Administrator User Guide v3 4 ow Finish and Edit W Finish and Show List The Codec in the phone converts speech from the handset to a digital format IP packets and vice versa You will need to ensure that the maximum number of simultaneous incoming and outgoing calls does not exceed the bandwidth codec combination arranged by your Communications Supplier Bandwidth estimate for various codecs are e G 729 codec 30 to 50 kb s depending on contention ratio of broadband service e G 711 codec 90 to 150kb s depending on contention ratio of broadband service e G 722 codec This can only be used on external calls if the other phone in the call can support G 722 Usually 100 to 175kb s will suffice depending on contention ratio in this cas
97. d be Ed 123 LLAMAR dae beale Dramtrra c damned baale fyrir Click Call Setup from the menu bar Cat Gowen Chosen s Marapermet Amati utu Vince Cali li Manchester Mans hentet CPI II un don PTS Manchester London mion mean Horizon Administrator User Guide v3 4 HORIZON Unlimited communications neg Change Paacawurd Ling u Dashboard So Manapeanent Catt Groups Dye Manan Adans nton Recearded Cata Statretic n Fot Uhe Personal Details Lall Setup Perm issenes Phone Call Harting Select Receptionist from the Settings menu This will then present you with a list of users on the left hand side which you can add as a favourite This is done by selecting the tick box and of all the users you want to add and then click Add Selected This will move the user over to the right side Click Save Horizon Administrator User Guide v3 4 HORIZON Unlimited communications Hew Change Password Log Out Dashboard Sin Management Cai Groups Dewa Management Administration Recorded Cabs Statsics Eda User Profile Personal Details DONI Services Permissions Phone Call Barring incoming Calls Call Handling Twinning Binchiist Settings Advanced Outgoing Calls Speed Dial Settings in Call Options Call Transier Settings Settings Hot Desk Voicemail Settings Call Recording Manage Profile Remote Office fall Fevewemending Kecep oonist The desktop client allows the user to make and
98. dbooni Outhioond Premsum Standard Groupe otf etin Ww Xem Group User Voice Masi Top 10 Callers Calis Recerwed Calle Minetes Donald Duck 1 2 Paes 335 11 1 Mark G Desa 10 Dowd Holand 9 Bran Potter 5 B Ded P459HM 8 Voce Portal User 5 E Voce Portal Uper 05 Phco Tit 5 9 Manchester TSC 3 Select the User who you want to add or remove to from a department and click Edit Horizon Administrator User Guide v3 4 Dashboart Paura ite EDDIE Cal Groups Device Managemen OETA LT DOO Recomed Cais Sanana User Management User Management Feet Name Lasi Name semame fA test ene mng i Number Lxten son Department MI Anviagdga nma Manchester nchaed normans wig Mancha stu v Eds ali ew bestgixgan itta C Mw h st od r gt Edit Do bw aro egtimaa whedon Low owe brdeqbsarmma er I Brenton Abireddigecnen onion 14824272450 5100 demt mc bndeqismma Glasgow e Edn Ean 247 iP provenionumagtiam Mmchesie Gaed bemegigamma t Lom ion Once the User profile has loaded up ensure that you re on the Profile tab and then you can use the Department drop down menu to select if you want the User to assigned to a department or none at all You can also add a new department from this screen by clicking the Add button Once you ve made your changes click Save Dun iiber d Imt t Sir n Ld Iw IU Is e Manasgemmnt Afr atin Met onthe Cani ILL s Bx at Edit Alan Partridge Personal
99. ding the password Unfortunately the password cannot be changed but it can be saved once the user logs onto the soft client Click Users and then List Users ute Maronem Add User Add Usei Groups Chott Add Urs Cad Gem Dees maynei Afira ha ee berbocustedd Outbound Call Outmomes irtapeer revertac J treet i chee P er Lp i ER Sutnoipton Sammory Prenneaam 31 8 Sanasi E GroupA deancedSettmgs 3 4 Caf Quewe Gimse User 4 Vuce Mad H t1 Top 0 Caters Calis Received Cal LIT Densid Ouck 16 2 Manchester TSC 13 3 Pascal 335 11 Paco 1331 010 i Cie PSOR 9 Daat Holland H Dan Potit 70 Pancha 450 7 5 Mark Desk 6 Eheim Looper 6 Select the user which you wish to reset the password for and click the Edit button Horizon Administrator User Guide v3 4 User Management User Management Fust Name tast Nama Uparan MEMINI g Numbat E stern Oepart vent p nivei spa rma Mimicheitm Alan Partidos 01482422437 richard noram gd Ma rnrhesis Ardy Pust EEE TADIN EE ander bestfbgamma t Municheiiw AsLetiab TATE E221 tisa dosie fpern t NUIT IIT Aldred 01530361063 336 Benian Albeda London Bnan Patla D1482422430 5100 he lloyd ores fioa Amgow Cuba 525 y wa oliv aana Manchester On the Profile page click Reset Receptionist Password Edit Assign Service LI Profile Personal Details Services Call Setup Permissions Phone Call Baring Within the co
100. dministrator you are able to bulk upload a number of users This will reduce the level of effort in the creation of a large number of users This allows you to add multiple users to the system all at once It should be noted that you are only able to upload users to the same site Users can be uploaded with new devices or assigned devices that are available Horizon provides you with download templates for uploading users with a new or existing device so that you can just edit them and then upload those files with all the details you want to upload You are only able to upload users with new devices if you are a portal administrator therefore administrators are only allowed to add users with existing devices Upload File To upload users the first thing you need to do is select what site you would like the users to be on This will make an extra button appear so you can view what available numbers that site has Once you have done that you will need to create the csv file that you will upload Once you have these spread sheets open you will then need to create a Comma Separated Values csv file with the corresponding headings shown below These files are easily created in Microsoft Excel and if you fill in the relevant column headings you can then populate the required information A 8 C E 6 e i i User id First Name Last Name Email Phone Number Extension Device Service Pack Add On 4 johnOce domain john Doe jonn doe somathing com 1665660232
101. download all Deshboard Users Site Management Call Groups Device Management Atminas tration Recorded Calls ETT HU AIL Stat Date Time Number End Date Time Catling C alled Number D Pf 3 D Sun N Both inbound Outbound No Hecords Found Horizon Administrator User Guide v3 4 art tio su End Date Tem Download Selected If you download a single file you will receive a file in an mp3 format if you download a selection you will get a zip file with multiple mp3 files Depending on your browser it will depend on where the file will go For Firefox and Chrome it will go to your download folder or where ever you have assigned your download files to go to For Internet Explorer and Opera you will be asked where they would like to save the file For Safari the default download location will be either your documents or download folder this will different if you have changed it The mp3 files name includes basic information about the call each section is separated by an underscore and it is in this order e DDI for the person making the call e DDI for the person receiving the call e he date the call was made e The time the call was made o0 if you want to search for a recording to a certain number you will need to perform a file search and search for the number To set up call recording for a user you need to go to the call set up page for that user and select call recording from the menu You are able to s
102. e Please note that if the wrong Codec is selected and there is not enough bandwidth available you may encounter poor quality external calls over all calls from your site wv Finish and Edit w Finish and Show List Once actioned you can then click Finish and Edit to edit the user functions further or Finish and Show List to view a list of all users Once a user has been created they can be edited if and when needed The edit screen has the same screens as adding a user as well as a few additional options These include a personal details screen where you can add more information about a user such as address Call setup is also an additional screen but this will be discussed later on in this document The final difference is call barring which allows you to give the user fewer calling permissions than the site Unlike adding a user when editing you can jump to the area you need The first section is profile where you are able to change any of the core information about the user You are also able to reset their password and their voicemail PIN Their new password or PIN will be sent to the e mail address that is registered to that user Horizon Administrator User Guide v3 4 Personal Details DD Services Call Setup Permissions Phone Call Barting Account Details d The next section is personal details where you can add additional information about each user This includes Address City State County Country and Post C
103. e Mal v There are three options for number presentation from Horizon e Presenting a number which has been assigned to the Company e Presenting a number which has been assigned to the site e Presenting any number that conforms to the regulations specified in Ofcom s General Conditions and these include 01 02 03 07 08 and 44 numbers The maximum length of the alternative number is 19 digits and the minimum length allowed is 2 i e just the prefix Please note that with a 44 prefix only the following are allowed e 441 e 442 e 443 e 447 e 448 The following numbers are not allowed e 070 076 4470 and 4476 e 00 international number e 09 premium rate numbers Horizon Administrator User Guide v3 4 7 LJ e In summary Ofcom s General Conditions mean the number must be Adial able number or e Anumber that has been received from the public network and passed on unchanged e t will have been allocated either to the caller or if allocated to a 3 party only used with the 3 party s explicit permission e t must not be a number that generates and excessive call charges i e one prefixed 090 or 091 e It is supported by an underlying network number and service For calls to the Emergency Services Operator we will continue to pass through the Horizon site number allocated by the company administrator where the address information has been provided If alternative number presentation is re
104. ect Instant Conference Group Geers Uwe Manageme eg unl 0 MM c ino ES c Aatn Atte diam Add Liser Create Geoup Y Cat Prag DTE od mI ATI Tog t6 Caller Calls Hocelved C nlla Minutes 2t naid Dock ii Mark G Desk 17 EL 16 lost FO eid amp Marwthecter TSC iti T Dad COSOM 0 M t IIT AM Select the Edit button that corresponds to the Instant Conference Group that you wish to edit D NEN Ig iatart Conference nmap Js lw legasi wni i Dn mri nte Horizon Administrator User Guide v3 4 Account Options Select Numbers Assign Numbers Under the Account Under the Options option Under the Select Numbers Under the Assign option you can change you can change the option you can change the Numbers option you can the name department Maximum Call Time for CLls that are assigned to the change the current and caller ID Unanswered Calls Instant Conference Group number and extension numbers Site Management The site management page allows you to manage options specific to just a single site When you first go to the site management page you will need to select what site you would like to manage Once you have selected what site to edit you will be taken to a page where you can select what feature you would like to configure From this page you are also able to assign a site with a DDI Click on Current Site DDI and a small box will appear and then you can select an available n
105. ending on your needs These are a general setting what happens when you are busy and when you don t answer Settings allows you to enter another number so it rings that number at the same time you could use your mobile for example You are able to search your directory using the directory model window to select a number Profile None You are also able to select whether you want to send the call to voice mail or to forward it to another number If you want to send it to voice mail you have to have the voice mail set up This feature can be set for when you are busy on a call or when you don t answer To save all setting that you have set up click on the Apply button if Don t Answer end to Voce Mail In available out of office you are able to set whether you want the call to go to voice mail or be forwarded to another number If you select send to voice mail you need to have your voice mail set up To forward to another number select that option and then input the number you would like the call to be forwarded to You are also able to set up an e mail system where you receive an e mail if someone calls just select the checkbox and input your e mail address Horizon Administrator User Guide v3 4 Profile If you select your profile to busy you are able to set your number to go to voice mail but you are able to make up to 3 different numbers forwarded to a new number To send all calls to voice mail select the check box
106. enenin innen Ud RESUME Sd M eee ee 60 Delete Cal yid EEE a EE EEEa 61 Add or remove users to Call Parking Group ccccccsssseeeecceeeseeeecceeeeeeeesseaeeeeeessaaseeeessaaaeeeess 63 Hunit GrOUDS E 64 Greate New DEC MC E H 65 Call forwarding for Hunt Group and Call Queue Groups aka Night Service 68 Call Waiting Tor a Hunt OFOUD sssenec eot idest punorkiu esa tar n nnb io EE Pa rad nba tici va aco pbe ae kde ta a mpra t aie odas 71 To set up a USEF with call waiting ccuiaseasanzunExaxutkurkhdu peek u ken IF irn khu kx auo Ra Ia gu RR Bake Rem Ue Ru orae Etna vafa 72 Applying a Schedule to a Hunt Group eeeececcccceeeeeeeseeeeeeeeeesaeeeeeeeeeeeessaaeaeeeeeeeeesssaaeeeeeeess 73 setup Voicemail for a Hunt or Call Queue Group eese nnnneeenee 75 Listening to your Hunt Groups Voicemail sseseeeseesessseeeeeenn nnne nnne 77 instant Conference GrOUD sa csedercncetonterapsestanie sue senanedanieeddarieiaansntscdiaxetnnatetetlsid ssdiagoentiatacesteeneeeuhues 77 Editing Ola SING OOD MR TETTE ETT 79 F 18101 1 10 BIER RR E eee ee eee eee E 80 Setting up the Site DDIS eorr a otto coceusdaetetessidenesusdabdetes Mescsepdsbheteesscentusdsetctyndbesdsesdveiaieuees 81 sie m RMMTC 81 p pe 83 li pe dea
107. enings All Day Event Schedule Setup Events Add Event Start Date 6 6 13 Edit Event Time 17 Bio B End Date 6 6 13 Time 23 B a Ea Recurs Weekly Ea This event recurs every 1 week s Monday Tuesday w Wednesday Thursday MIRI Saturday M Sunday Stop recurring Never After 1 occurences On Select Add when on the Events screen Schedule Setup Events Events Evenings Add Event _ j Delete Selected a For your second event you need to cover from 00 00 until 09 00 We again want this to recur every Monday Tuesday Wednesday Thursday Friday and Sunday Horizon Administrator User Guide v3 4 Update Event KEULEN Mornings All Day Event Schedule Setup Events Add Event Start Date B LUE SENE Edit Event Time KON Bai oo Ba End Date 8 6 13 Time ELE ERUS amp Recurs Weekly Bd This event recurs every 1 week s Monday Tuesday Wednesday Thursday Friday L Saturday sunday Stop recurring Never After 1 occurences On 1 We have left all day Saturday and Sunday from 09 00 until 17 00 that do not have a schedule so again we create a new Event Schedule Setup Events Fvents Evenings Add Event j Delete Selected a For Saturday set up an All Day Event which is from 00 00 to 23 59 to recur every Saturday Horizon Administrator User Guide v3 4 Schedule Setup Events Add Event For Sunday set up an event to
108. er using a Horizon mobile client or desktop client on a tethered laptop Mobile networks provide no prioritisation of signalling and voice payload packets and some networks will either block or slow down VoIP packets Before you report a call quality or availability issue on a desktop or mobile client please ensure you have checked that a mobile network is not being used to connect to the platform as we are unable to provide support for such incidents Using the clients over 3 4G will consume data that may either result in charges being raised by your mobile operator or be counted against your monthly data allowance The amount of data transferred during a call will be dependent on codec used Duration of call Codec 5 min 30 min G711 4 1 MB 83MB_ 24 8 MB Using Wi Fi Networks with Soft Clients Please carefully consider the following advice on the use of desktop and mobile clients We cannot guarantee the call quality when Horizon calls are made over Wi Fi owing to limitations of Wi Fi as a transport mechanism for VoIP packets We also expect the quality of Wi Fi connections to vary office Wi Fi home Wi Fi and public Wi Fi hotspots You need to consider how Horizon is used over Wi Fi and your user expectations must be set accordingly Horizon Administrator User Guide v3 4 For office Wi Fi although this should be business grade we do not recommend that Wi Fi is the only way to access the Horizon platform a wired s
109. er call is 60 Horizon Administrator User Guide v3 4 Manege esting Site t Jer B re You are able to use either the system default or upload a custom audio file To keep the system default select use system default to upload a custom file you need to select custom audio file then upload your file To upload a file you click on Browse and then select the file you would like to upload Uploaded files must be in WAV format and encoded with CCITT a Law and also needs to be formatted at 8 000 kHz 8 Bit Mono 7 kb sec For internal calls to use a different type of music on hold you need to select the checkbox at the top of the internal calls section otherwise external calls will be defaulted for both To set up Music on Hold Select Site Management Horizon Administrator User Guide v3 4 Veer Uter Masopement Lesie Goop w Cm Ir iud Drew n Marspemrent Asteron atoe Recorded Calm Statutes iabuunii Outhounit Meticund Outbound Praneunm Slated bee Auri iS Setups Cal Queue Group Ue Voce Mood Tup 19 Callure Catia Received Borers Used Mutland 27 Pascal I 25 Maik G Deck 15 m I1 Test FDO 414 1 Deck 1J Dorad PASOM 8 Monroe Test CPS 45 Vore Pona User 5 Paco IN 45 Manchester TSC 5 Select the site that you want the Music On Hold for and click the Manage button ee 17 f Ste Manane nari Ste Name Cat Cmpa Ont Masiseermunt Anni siam Hecurted Ostu Statatic
110. er soft keys on the device Click the Device Customisation Button Horizon Administrator User Guide v3 4 MILL Personal Details bin Services Call Setup Pormissions Call Barring Cisco SPASOAU Gitt 12 MS 73 94 85 Cisco 502 Dynati Device Customisation l lt Manage Soft Clients C Change Device c Unassign Device E i OMEEEMEEEEEMEEEEEEEEEEEMEEEEEIZILZQLCOCOHOCOIIAIBQEOXOLCGOOONIS ODOD 9A LDOE E Click the Soft Key Button Profile Pesona Detaits D r Call Setup Peemissions Phone Cat tharring Cisco 1G Device Cemomisation i Use thes page to cusiontse your devico Select ihe fealaves you would Ske Customise fom Aa Bst below Line Keys Restart Device ustomiba your deces Geral a request Io remotely restart us desce J Line Hey J Remar Device The user can select the device state for which to configure the soft keys Click on a Soft Key aen Personai Dutnile Pihali cisco GS Gab eb J Reset Wile layout More kops A pop up window will appear Select a soft key option Horizon Administrator User Guide v3 4 Soft Key 1 Reda Wane Roda gag your Cal matory lis orward DND Derectones Redial Last Call Cal Retum Group Pickup Pickup Parked Cal Retrieve Click Save Soft Key 1 Redial D This allows you to redial from your call history list DI The Horizon Portal will update the label for the soft key with the selected value Edit Cisco 504
111. ervice should always be available We expect home Wi Fi to perform reasonably well but this will depend on other applications being used at the same time Public Wi Fi will vary a great deal and will dependant on the number of users using the serving access point and subsequent bandwidth contention Horizon Administrator User Guide v3 4 e J e e e J ry End User Features This section details the features that an end user would have available to them if the administrator has given them permissions to view advanced options If that feature is turned off then they will only be able to change call handling via the user s login but will still be able to change all of these features via an administrative login This is the homepage for end users this is where they are able to set up all the settings they would like From here you can go into call setup to configure and activate different features and you are also able to create your own directory The home page gives you a few quick options that you can perform HORIZ N Cai sema In ecrary amp Certarts Wer enam Wy IRI IE Lu IE Call erwaerdieg Inscitvs tw Profis Mane w UE TAEAE COE C LU IR i ataa p tee ee te e ea sns seee d 2 CE aX A Call Forward The Call Forwarding feature allows you to forward incoming calls to a number of your choice or to a voicemail message box Users have the option to activate and deactivate the service by di
112. es e At the bottom there is a Missed Call Banner selection e Select the off option and save Please note this is a LOCAL setting and will be lost whenever the handset firmware is updated It is also only applicable on Cisco handsets User Reset Password Go to www unlimitedhorizon co uk log in and select My Details HORIZON Heip My Details Log Out Uninruted communications Cae Semp erectory amp Contacts My Features Hot Desk Advanced Features Select Change Password Horizon Administrator User Guide v3 4 Mu fuer AT um e HORIZON oe Unlimited communications Dashboard Call Setup Directory amp Contacts My Features My Details Richard James RichardJames gammastaff com De 01618703374 Edit Details i Mobile Number Enter your old password and new password in the relevant boxes and click Change HORIZON A iae Unlimited communications Dashboard Call Setup Directory amp Contacts My Features Hot Desk Advanced Features Change Password Your current password will expire in 60 days Old Password New Password Confirm Password Horizon Administrator User Guide v3 4 e Statistics The statistic page allows you to view information about the calls your company has received from and made to external numbers There are four different graphs on the main statistics page The advanced statistics page offers more detailed i
113. et up so that the caller can decide when the call IS recorded if pause resume is required or select a percentage of calls MSEE Call Handing Protiln Personal Letuiis Services Permissions Phone Call Haring matar TESOIGRUE oit Blacklist Settings Select Fecordng Type You just need to select the GRR Record toy O calls Outgoing Calls tected On Demand option you want for that user eser and then click save To AM Io zd cedi cula in Call Options record a Call on demand the Call Transser Sertberngye us Hesume calis Horizon Administrator User Guide v3 4 person making the call needs to input 1 at any point during the call This feature is only available if you have given call recording to the DDI of a user For pause and resume the command is 3 to pause and 7 to resume Please note that call recording is possible for both inbound and outbound calls over users hunt groups and auto attendants The call recording storage is chargeable and that 900 Megabytes is approximately 4 500 to 5 000 minutes assuming approximately 185kbyte per minute Call Queuing subscriptions will show in the subscription centre to be assigned to specific users who will use the group In order to then establish a Call Queue Group you simply need to go to the Group Management section and click on Call Queue Group and Add Deactivate Deactwate Tn This will then put you into the setup wizard for the Call Queue
114. ettings Hot Desk Voicemail Settings Call Recording The information message Your settings have been updated successfully will be displayed once the Automatic Call Back feature has been turned on or off Sar Management Call Groupa Devy e Management Adtyeamiez raton Recorded Caii Sit c8 tat User Profile Personal Details DOI Services Permissions Phone Call Baring incoming Calis Call ttandiing Twinnimg TE TI n ul four seting hae been updated succeastdly Settings Advumceod afl Notify Cowan je Bessy Lamp Outgoing Calis Speed Dial Setisngs Wiuthhold my number when malung calls in Call Options Call Trametes Settings Settings itot Desh Voicemail Settings Call Recording T DN Automat Caltheck on You are also able to make your number withheld which will allow you to hide your number when making outgoing calls Horizon Administrator User Guide v3 4 Enable Automatic Callback VWithhold my number when making calls Anonymous Call Rejection enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID By activating the service via a web interface callers without available caller identification are informed that the user is not accepting calls at that time The user s phone does not ring and the user sees or hears no indication of the attempted call This service does not apply to calls from within the group Short codes Activate T1 Deactivate 87 Click
115. f New Code Add Code Code Description Click Save Manage ondon From this screen you can put users into one of two groups Mandatory or Optional Click Site Management HORIZON Unlimited communications Hep Chinge Password Log Out sere Site Management Cali Groups Desi o Management Lr IU ue Recomed ats Stametcs Create Group w Seinen Summary Inbound Outbound 1 wt Mam Numbet ManAutoAttendant Top 10 Callers Calls Received l Calls Minutes Manchester Queue 34 lest IPITT IET 73 se5 tral Horizon Administrator User Guide v3 4 Click the Authorisation Codes button London Add Usor Create Group w London Schedules et an Schedules Call Barring Current Site DO DAT A Authorisation Account Codes este and manage ce Authorisation Codes Music on Hold n hold Music on Hotd it at a nator M rt Call Policy 4 Jt 2 a5 Call Policy Manage Numbers Manage Manchester Select the users you want to be added to the appropriate list and click the relevant Add Selected button for Mandatory or Optional Users Horizon Administrator User Guide v3 4 _ m ea E e LJ Manage Manchester Select Users Search Mandatory Donald Duck a Rob Roberts v Paul Calf Rob Roy 3 HobbyHorse 3 MelGibson 3X Neal Enlickmee Hannibal Lecter Lisa Add Selected Paul Newall Cahan LAR X Optiona
116. fice Call Forwarding Then enable the Reject withheld numbers option and click Apply Horizon Administrator User Guide v3 4 20 Malhages nein MICI Dura CIE MIU Aihrorpa D wiat Recorded Caf PITT Profle Personal Details it Services Put mises Phone Call Daming Cali 18 perce T winnice alte ait Settings Reger Withiesct Marrias Advanced Speed Dim A Rut tor Cafe on foe Settings Lookup Caller ID when mane a Peovabod Call reneter Settings Mill IB ud 22 O ty i r Hot Cheek Votcemet Semngs Call Reconfeg Present uus I 22M d u Ev Menage Profe DI AES 7 i Call Porwardeng Do Not Disia Receptionist Soft Client The receptionist soft client will help you to manage incoming calls over a single or multiple sites It provides the ability to Monitor incoming calls to key numbers over all Horizon sites Monitor fixed or dynamic users over all Horizon sites Monitor call queues and adjust priority of callers within these queues Add notes to contacts to show related information such as leave Establish and manage conference calls in the site Please note there is a separate Receptionist soft client user guide which details how to use the soft client functionality and should be read in conjunction with this administrator user guide The information below details the administrator functions to assign the bolt on and reset the user s password Assign the Receptionist Soft Client bolt on to a user Click Users and
117. forward calls to voicemail or a specific number when you are on another call When I Don t Answer you can forward calls to voicemail or a specific number when you don t answer after a certain amount of rings When I m Unreachable you can forward calls to a specific number not voicemail when your handset is not registered or powered on e g If your internet access is down incoming calls would go to this number Click Apply when you are happy with your changes Horizon Administrator User Guide v3 4 m E Deseco Manageniem Amnisiczogmton Reconted Cats Sipontect Prolil Personal Owtails Dno Services Pho Call Barring Call Handling Advanced E Seeed Dial pee tt henge UNI Settings thot Desk Voicemail Settings Call Receeding Profiles Profiles allow you to pre configure settings of different way of dealing with incoming calls You are able to set up to four different profiles depending on the type of situation e Available In Office o This profile is for users working from their desks where their devices are located The users are able to redirect incoming calls to voice mail when they are busy or unable to answer the call Alternatively users can choose to have their calls redirected to a selected phone number or URL for example to an Auto Attendant e Available Out of office o This profile is for users working away from their desks for an extended period of time In this case users are interested in getting
118. from here if needed On a Polycom phone you are able to press the message button which will take you to your messaging service When accessing your voice portal via an external number pressing the hash key will not always be needed but will help speed up the process The longest voice message that you are able to receive is 2 minutes once you reach the limit a message will play to inform you that the limit has been reached Announcement Use System Default Use My Audio file Notification Settings Notify Me at This Address Personalised Name Audio Upload File Call Handling If the administrator decided to only give the end user access to some features then they will Rg atin only be able to edit SEE Settings Advanced e Call Handling Call Notify Sequential Ring e Twinning Busy Lamp e Hot Desking Speed Dial Settings j Speed Dial Call Transfer Settings e Blacklist l l Hot Desk The full list of features is still edited by an administrator EUR Settings Horizon Administrator User Guide v3 4 Twinning This service allows you to connect up to 4 additional numbers so that all devices will ring at once so you can be reached where ever you are To activate this feature just input the name for the additional number and the number you would like to ring as well If you click on the cog you will be able to go to the advance option page where you can set up addition features For the twinning feature to work
119. functionality allows you to search view and download call data for calls that the company has made or received When searching the calls you are able to select from a range of options such as date where you can select a start date and end date and it will display all the calls within that range By default this is set to search for calls over the last week You can also filter calls by call type where you can select inbound outbound or both You can also filter results on external or internal calls by changing the call scope The final search criterion enables you to view calls by user or site Performance Advanced Statistics Within this screen you will then have the ability to select one or all of the following search criteria By clicking on the Search button you will then be provided with a table of results based on your search criteria Click the download button to get a copy of your call data This will be downloaded onto your system in a csv file to your default download folder Horizon Administrator User Guide v3 4 On the dashboard there are four statistic panels two of which show top ten callers and the others show the same information as on the statistics page one gives how many calls are getting through the other graph showing calls per week is a little different as it shows data for fewer weeks six instead of twenty S X The top ten callers display the top ten callers within the company Inbound Out
120. g IA gat Nane Nanna Jamam jason datngtiihitean ac co A apartment Nars e Adi Monde Emal jason dating gamma co di Enetie Hot Dask 7 Yeu Select Blacklist from list on the left L1 ANu 1 EN 1 1 5 NM M i AM BT Uya Profite Personel Details DDI E Permissions Phone Call Barring incoming Calls Call Handling wireiing Clack best Settiegs Advanced Outgoing Calls Speed Dial Setinys in Call Optons EDI Settings Settings Hot Desi Vocne Setings E UL Manage Prolite Hemot Office Call Forwardeg Enter the number to be blacklisted in the field and select add and then save Horizon Administrator User Guide v3 4 Sir Management ae Uma Parsons Datnila Permiusicea Call Barring Incoming Calls Call Handling MEME pee IPTE TIT Setlings Adveeced Outgoing Calis Speed Dial Settings in Call Options Bi Settings Settings Hot Desb Voicemail Settiess Call Recording Manage Profile Remote Office Call Foremidimg If you want to reject calls that have the DDI withheld select Settings i SEN E 1 22 1 0HEM Recorded Cale El Es e Profile Pecsonal Details DDI Services Permissions Phone Call Saring Incoming Calls NN Twinning Blacklist Settings Advanced Outgoing Calis Speed Dial Settings in Call Options Call Transter Settings Settings Hot Desk Votcomail Settings Call Recording Manage Profile Remote Of
121. g a feature access code or configuring the service via their web interface or by pressing the DND button on phones which support it This can be activated and deactivated using the handset directly if applicable the voice portal or the GUI Short codes via the handset e oactivate 78 e To deactivate 79 Do Not Disturb via the Horizon portal From the Users drop down in the menu select List Users Horizon Administrator User Guide v3 4 Site Management Call Groups Device Management A mmietratioe Recorded Cats Skatstics Add Usei Add Veer Groups Bul Add Users Calis pet wech E Subscripson Summary mbosi Oubousd Deye Tap 10 Callers Caite Recewed f Calls Minutes i Dd tenane vs Pes Al S25 te 3 Mak G Desk 17 i Manchester TSO 14 Monzon est FO 14 amp Donald Duck tJ Site Maregement Cal Gmaps iaceo Manaemest LE HLILIEICE Recorded Caite Sanati a Ja rroa r Last Nime ng D Hurde ar II IL Select Call Setup and then with the menu populated on the left hand side select Settings under Incoming Calls From here you can either Enable or Disable Do Not Disturb Horizon Administrator User Guide v3 4 Aamun ation Reoorded Calls Sistis co Persona Detaihs DE Permissions Call Barring Incoming Calis Cali Handing lwinning ETT UE Outgoing Calls Speed Dial Settings in Call Options Call Troansior Senmngs Settings Hot Deak Voicemail S tt DT Call Re
122. grator Horizon Administrator User Guide v3 4 ads ms e a l i il i HORIZON irse m e t aaro I IL d liya s Pee ere mea LL Select Permissions HORIZON Figlagit oEewpitsitu e Predite MILI Dasih x all Seng Piste Cal Harring Click on the switch that corresponds to This User can use Integrator This will then load up an Integrator Version table at the bottom of the page Select the version of Integrator that you wish Both versions will appear here but will be greyed out if you ve not selected it at Company level Click Save Horizon Administrator User Guide v3 4 e 7 e boa L2 Ja 1 ET HORIZ N Iurcabons Leintpasit e Masagarraws I m Lem Bara erra EE SUL fetctewd at iam TE pe Ue IIT 1r Pennel Dai DUO Prone Call Dering T TM vel Once the user has been allocated the feature by the administrator they will be sent an email emails from the Horizon system The confirmation email will contain a link that the user needs to follow in order to download the client locally Alternatively the user can access the download link from the end user Horizon portal HORIZON uan Ei LIIJgASC 17 Once downloaded the user should follow the on screen instructions provided by the executable file Further information is available in the Integrator User Guide Please note A local install will require admin rights on the relevant machine for the initial instal
123. he schedule setup that is under the site management Restrict by Schedule 4 Use twinning on this number all the time Use twinning on this number only when l m available Business Hours Meeting v Pap Holiday None iv Your blacklist feature allows you to block any number you like so that the number will be automatically blocked To add a number either search your directory by clicking the directory button or add a known number Once you have input a number click the Add button and then the Save button You are unable to block extensions only DDIs and if a number is withheld you will need to turn on the reject withheld feature for them to be blocked Horizon Administrator User Guide v3 4 Blacklisted Numbers Incoming Call Settings Reject Withheld Numbers This means that all numbers that have withheld their number will be rejected Enabling music for calls on hold will enable music on hold provided if the feature has been set up for the site you are associated with Present incoming caller s ID for external calls will present incoming caller s ID for internal calls and will allow users to see your caller ID when making outgoing calls Do not disturb Do Not Disturb DND allows users to set their phone as unavailable so that incoming calls are given a busy treatment i e sending the call to your voice mail or forward them to another number Users have the option to activate and deactivate the service by diallin
124. hed devices An indicator of BLFs used is also shown in the bottom right hand corner of the screen Mte Management Cat Oroupa Device Management 3 Adenmisiraton 94 fecoried Cate Sististics Cot User ML Personal Details DUI Pwrrnessions Phone Call Darring incoming Calls Call Handling wining Sidecar Blackest Settings De you heve a Sadece installed Ye Advanced Select Medel Sp ALpnrys Cal Matty Semon tus Fang Amount a suey Lamp Outgoing Calls moy Seedlings in Call Options Call Transfer Settings Settings thet Desk Manage Profile Remote Office Call Forwarding Search Each user is able to set up their own speed dial so they can call people quicker using either 1 digit or 2 digit numbers To make a call using 1 digit dialling just enter the number and then push the dial button on your device To use the 2 digit dialling enter a hash and then the 2 digits and then press the dial button on your device Horizon Administrator User Guide v3 4 To set up your speed dial click on the 1 digit or 2 digit dialling tab and then click the Add New to add a new speed dial entry Then you are able to add a new contact by inputting their name and number or by selecting a contact from your directory Speed Dial Numbers 1 Digit Dialling 2 Digit Dialling Uesination Hover over Users and then click List Users aie s1F40 ie Igi isgiit aw o 22205 90 m E Hep SE 1 B ENMT I
125. her release the full range or select number individually Horizon Administrator User Guide v3 4 Manage Testing Site Available Numbers To release a number you click on release selected or release all depending on which option you want If you click release all it will simply release all numbers for reallocation If you click on release selected you will be taken to a screen where you will be asked to select which numbers you want to select Once you have selected all the numbers you click on release and then all the numbers will be available to reallocate to a new site If you want to see how to reallocate numbers go to the Number Management section under administrative features Manage Testing Sita Recorded Calls Recorded calls allow you to be able to view and download calls that have been made to an outside number You are able to set up the recorded call via call setup and decide how many of the calls you want recording You are able to search for call recordings across multiple users Horizon Administrator User Guide v3 4 You will be able to select whether you want to download inbound or outbound calls a start date and time or a particular phone number Once you have selected the search criteria you want and have clicked the Search button you will be able to view all calls to fit your criteria To download a call just check the call or calls you would like to download and then click download selected or
126. hich is located in the top right corner of every page Then select Change Password and input your old password and what you would like to change it to Horizon Administrator User Guide v3 4 My details are only viewable as an end user and this page displays basic information about you as a user You can change your password from this screen Throughout the system there is a directory search icon that will let you search your directory and then input the contact s number into that function To perform this feature click on the icon and then a directory search window will open You are able to search using 5 different fields name extension first name last name and group If you search by name or number you will search contacts and groups If you search just by group it will search for the group name and display all users that fit the other criteria The dashboard that you are presented with when you login can be customised to ensure you achieve the best view for your specific needs In order to do this simply hover over the title of a section you would want to move and drag it to your preferred place on the screen User one 01 665680008 Ext 4565 c a4yam Du Horizon Administrator User Guide v3 4 Top 10 Callers Calls Received Calls Minutes 1 Ops leam 529 2 Anne Brooks 204 l Alisan Pringle 128 Karen Dodd 56 Jane Hamson 39 Nic Scrivener 30 SATI Agent 2 20
127. hysically ringing Each user is only able to be in one call pickup group and these can be created through the Call Pickup button To pick up a ringing call users dial 98 which connects them to the caller If more than one line in the call pickup group is ringing the call that has been ringing the longest is picked up Each user is only able to be in one call pickup group There is also Directed Call Pickup which is the Horizon Shortcodes 97 followed by an extension number i e 973354 will direct call pick up to extension 3354 Horizon Administrator User Guide v3 4 A call pick up group is created though the group option and can only have users from the site it is created in Call pick up is only available by Site only Set up a Call Pickup Group Hover over Call Groups option in the menu and select Call Pickup Alternatively you can click on Call Groups and then select the Call Pickup button HORIZONS Unlimited communications Help Change Password Log Out Users Site Management Device Management Administration Recorded Calls Statistics Auto Attendant Add User Create Group w eet oon Summary Hunt Group yound Premium 38 0 Dave Call Queue Group e Standard 11 11 Main Number GroupAdvancedSettings 2 ManAutoAttendant instant Conference Group Call Queue Group User Voice Mail 44 0 v Top 10 Callers Calls Received i Calls Minutes t Test Hunt Group 1 15 are ree
128. i4 lop 10 Callers Calis Raceived r Calls Minutes ID Select the user you wish to give access to and click Edit tita Matoqermen EN I ul TE dL LII Arne sil aen Meretini ats Click Phone to bring up the specific options for the User Horizon Administrator User Guide v3 4 Call Herren Coll Haning Mohpoon Call Paging Call Paging is a feature that allows a user to call numerous users all at the same time with one way audio i e only the caller can speak This only works if the user has an IP phone assigned to a user and not a soft client Once a call is placed then all handsets set up to receive a call in the call paging group will be answered automatically on loud speaker Please note that there is a limit of 100 users regardless of the size of the Horizon company so for example if a company had 20 users and had a page group which had 6 page groups nested within it and if all 20 users are added to these groups it will not work as the cumulative number of users will go above 100 There is no site level limitation on users in a page group and any user in a company can belong to any page group Before you start this process you need to make sure that you have added the Call Paging subscription The basic process is Create and name a group 2 Define the users who can send call pages sending users 3 Define the will be receiving the call pages receiving users 4 Define the extension for the c
129. ick the blue dial button or click the blue telephone icon next to someone from your directory HORIZON Unlimited communications E Screenshot Cisca50z T 01408910196 Help My Details Log Out Call Setup Directory amp Contacts My Features Remote Office Hot Desk You don t have any call statistics yet Greg Young 2020 Jamie Muir 01408910195 v JamieTest 01408910197 QueueGroup 01997486279 Screenshot Cisco502 01408910196 Screenshot Cisco504 0056 Name Number The tick will indicate the call has been triggered successfully Horizon Administrator User Guide v3 4 s Screenshot Cisco507 01408910196 nie 21740 ic Unlimited communications Help My Details Log Out Call Setup Directory amp Contacts My Features Remote Office Hot Desk You dont have any call statistics yet Greg Young 2020 Jamie Muir 01408910195 pe JamieTest 01408910197 QueueGroup 01997486279 Screenshot Cisco502 01408910196 screenshot Cisco504 0056 Name Number The user will then 1 Receive an incoming call on their remote office number 2 When answered Horizon will then call out to the destination number 3 The call can then proceed as normal Incoming calls will be delivered directly to the number that s been enabled for Remote Office Please note that if a user has a restriction to mobile phones calling them or transferring to them then Remote Office to a mobile will not
130. ick to Call and Group Chat This is an ideal bolt on for users who often work remotely or who are regularly on the move with access to Wi Fi e g hotel stays Please note there is a separate mobile soft client user guide which details how to use the soft client functionality and should be read in conjunction with this administrator user guide The information below details the administrator functions applicable for this soft client Assign the Mobile Soft Client bolt on to a user In the Phone tab select the Manage Soft Clients button Horizon Administrator User Guide v3 4 HORIZON UPTE ETETE T Site IT ZI WI ILLE TL Aire ato Hecaones Cadm Tiatiotk s Ln Barge Paasa Lag Cost ade Terese f ete odd a af Edit it test user first it test user last Profile Porsonas Details Ut Services Cat Setup Porn isehones Phone Call Baring Manage Sot Clean Chenge Codec amp Change Device 9 Ueassign Device Tick the Mobile Client check box to assign the user the Mobile Client MU mtn Wow d ette m aie 51740 5 gt Mhusg comemurucabon Ar CI Ww I Let e Man ag omen LIA t Alber LIST IM Eu E LLL ML IE LI sis Log Unt Edit it test user first it test user last Profe l oreoma Detail XM Serva ent Cas Setup Permissions Call Barrieg es of the Honcon apghcepen fwrough dedecated Desitop Appicabon R wi posede gaot features Bil lap LEET thee The Moire Cham will alim a usei in use the bey af the Mor
131. iew a callers name and number when an external call is received to a Horizon user if the caller s details are held within the Horizon corporate directory Horizon Administrator User Guide v3 4 Alpha tagging is also possible on outbound calls provided the contact is within the Horizon corporate directory however it is worth noting that any outbound alpha tagging does not work on if the call is made from either an IP DECT handset or from the soft clients Subscription centre allows you to manage your subscriptions You can view the number of remaining subscriptions and add more if you wish Select the subscription centre from the main menu which is under the administration option You will be taken to a page where you are able to view how many available subscriptions you have and how many are currently being used subscription Centre If you want to find out more information about a service click on More Info next to the service If you select the service it will display all the features that users have and if you select one of them it will give you a small definition about the features that are available Premium Usage 5 used ing pests Petite RE 45 available Show Users Ji Request More Horizon Administrator User Guide v3 4 From there you are able to select request more or show users and if you select show users you will see a table that displays all users Premium Users ncassidvalgamma John Srmth EBSITITTIRR E 76465 lo
132. ifferent depending on the time such as opening and closing hours You can make these events a regular occurrence or you can setup Holiday events to allow for different routing during different times of the year You are able to set up time and holiday events so that you are able to have one recording playing during work time and another being played after You can create recurrence of an event so you only need to create your work hours Horizon Administrator User Guide v3 4 o e e s e a e e o once and then duplicate it for every working day You are able to set events to daily weekly monthly or yearly recurrence and this allows you to set up for such events as Christmas and just keep the same settings Manage esting Site Ree September 2011 moren Tue s 18 30 10 00 M 2b 9 30 10 00 H 30 10 00 M The schedule home page displays all the events that you meas RE have created for this site On the calendar it displays all e the events and each instants of the event and then under Caku the calendar it displays all the schedules you have created For example if you create a schedule called bank holiday at the bottom it will just display bank holiday and what colour you have assigned to it On the calendar it will display a coloured box for each bank holiday The calendar is being displayed in the month view but you are able to change it to week or day view Using the arrows in the top r
133. ight corner you can move the calendar back and forward so in month view it will take you to another month then you are able to select on today to return to today s date Horizon Administrator User Guide v3 4 e e e e To create an event using work hours as an example you click on Add New and you will get another window open where you are able to create the schedule You need to give the schedule a name and select whether it is holiday or time in the instants of working hours it would be a time Then you need to select a colour and then click create You will then be redirected to a new event window where you can create your new event This window is where you are able to select the event and Name andani Hours what recurrence it has You will need to input the name of the UM SN event and whether it is all day event If you uncheck this box MEN you will be able to input a time that you want the schedule to have so in our example you would use 09 00 17 00 You are also able to select the date it should start on if it recurs if it doesn t then select the date you want the even to occur on If you select recurrence one of four windows will be open This event recures every 1 day s This is the daily recurrence window and you are able Stop recurring to select how often it recurs as well as how long until Never Aft g f 1 cues nS This event recures every 1 week s On Ll Monday Ll Tuesday L
134. ils DON Services Call Setup Pennissions Phone Call Barring Cisco P ASOSG TR 12 34 56 8 3A HA Caco 504 Dymanie Click Line Key Button Edit Cisco 504 Profile Personal Details DON Services NU Setup Penmissons Call Barring Coco SPAIMG Device Costomination Use ther page to customise your deace Setect the features you would tke Cuntormsse Torn Ife list below Soft keys Line Keys Restart Device Customse your dewces sot keys VUssionuse your dewces ine beys Send a request ip remotely restat this Grace p a a Sot Keys tice Keys Click on Reset Layout Horizon Administrator User Guide v3 4 Edit Cisco 504 Profile Personal Details DI Services Call Setup Permissions Phone Call faring Cisco SPA504G Line Keys e Sah Koys aleae cisco uve Mode RS LUC Bs Ameounm 1 2 Change Confirm that you would like to reset the layout by clicking Yes Confirm Are you sure you want to reset this to the default layout Once saved you will lose any speed dial configurations This cannot be undone You will see a notification that the layout has been reset Horizon Administrator User Guide v3 4 You will receive a notification that the device will reset and this may occur twice Remember to click Save once you are finished Assigning a Speed Dial to a Side Car Line Key You have to have a side car set up in order to access the side car screens Individual BLF s cannot be defined at li
135. inistrator eeeeseeeeeeeeeeeeeeeeese 113 Login to Hot Desk on Polycom Handsets sess nnne 115 Login to Hot Desk on Horizon Voice Portal ccccsesccccssseeeceeseeeccesseeeseeseeeceaeseessegseessseseeeess 117 MOSE ODAO eres ETT MT 117 To set p Music on Hold M Mm 118 Create an Audio File EN EI RR RM 120 OIC FS OO EN P 120 PACU 123 Convert Audio FNS TNCMCETCH 124 Manage INU SS MR TR 128 Recorded Cal T 129 Cal Recording USES auem id quide Dim torte tan imum Umi Mu Ul ite ieu M IM UiME 191 8 E0177 0 T 132 Add Users to Call Queue GIollDS conesecao take dut Hur pee umque Eh PRI dar tege paupe ecu FUE nea 135 Adding announcements to a Call Queue Group eeeeeeeeesseseeeeeennnnennennnnnn nnns 137 Setup Voicemail for a Call Queue Group sseeeeesesssssseeeneen nennen nnne nnn nnns 139 Alternative Number Presentation eeeeeesssssseesseeseeee nennen nnne nennen nnnm nnn nnn nnn nnn 141 Implementation of Alternative Number Presentation c cccccceecseseeeeeeeeeeeseeeeeeeaeeeeesaeeeeens 142 Device Customisation setting up a USer ssssssessssssssseeeeennnn nnne nennen nnn nnns 144 ANN ON I
136. isation code Calls are not connected unless a valid code is entered All users within this group will be asked to enter the authorisation code before the call is connected To add a contact to the group you need to select which contact you would like to add and then click Add Selected Testing Site Auth Code Administration Manaye Testing Site Add Selected From this screen you can switch to Authorisation Codes as only one code structure may be used at a time When you switch from one structure to another any selected users will be preserved Click Site Management Horizon Administrator User Guide v3 4 HORIZON liners Sde Management NW Ic lll Dese Management Adm nitiz tiw Recorded Cai E MI Add Usar Deni Gop vw CO T iii Sitio Semen bnbound Outbound Top 10 Callers Calis Received Calle Minutes Select the Site which you wish to manage the Account Code for and click the Manage button Manage Sites Click the Authorisation Codes button London Add Usei i Curent Sie DDI UEUn y Schedules Authorisation Account Codes Call Poticy wale LN T aifwrisa i rt hermis A Call Barring Music on Hoid Manage Numbers i up the Eu ao wren xf TL iunt Mes on Ha Manage thunders Click the Switch to this button Horizon Administrator User Guide v3 4 Manchester Auth Account Code Administration Manage Manchester Code Structure 4 Enable Code on Ge ode Lengt i D Administration Code
137. ish to apply the Automatic Call Back option for and click the Edit button Horizon Administrator User Guide v3 4 EE mgit ir uset Management User Management Fezi Name e I 2 8 Li xm ECT Click the Call Setup link La Mangqemest Eit User Edit Alan Partridge Personal Detzils Cad oepa Deuce Manager Adnani atio fiecerdod ais Last harme test enge enn lw EIL Cat Groupe LM partment pm ore w3gmma Lui DELIS IETIS S mbea best Moana fima tee 3eiNoma trendin Aldreditfgaeum uke Boys jonki he at dowd tegegigarsns i drsd tea deoGispaperwris dead tee d eigo mmm Device Management AATRE ee Recorded Cal Summis Ped rece ot er Manche ster Ur EITT London London Gasgow MM ctw rt er London London Looi Stasetrs Vermiseeoos Phone Call Barring Last Narma Partridge Departinerii Hone og t mei Lu DELL ID ILLI Fus IL select Settings under the Outgoing Calls tab e m E Within the settings menu change the corresponding radio button to Enable Automatic Call back to On or Off and then click Apply Horizon Administrator User Guide v3 4 sse Uannyjarnwn I Edi Uye Profe Personal Details l Services Permissions Phone Call harming incoming Caha Call Hasdling Hiackiist Satngis Enable Automatic Calthact Advanced Cati hot ity Sogucn tial kang DLE RENI LER L teesy Lamp Outgoing Cais Spee Dal semings m Lan Unions E 1 Settings S
138. it a Edit E Edit P502HM 01482422492 amp E dit Fn S Claude deed besals gamma c London Click the Call Setup link Ne i lispi Orv Manapenont Administr nion headed Caiu Statistics ga Upa Edit Alan Partridge Personal Details DDI omy Services CaltSemp Panmissions Call Barring die Mt i Fast Name Alan Last Name Partridge Username alan partndgedikest engneenng Department None m Motala Email nchard normmanselldfgsnmi Enade Hot Desk Yee Select Settings and within the Incoming Calls menu change the corresponding radio button to Reject Withheld Numbers and then click Apply Horizon Administrator User Guide v3 4 She Manageenont Cal Grvups Orwce Management Aemime traoos Rocordod Cain Statistics I Ede Usar Edit Alan Partridge Profile Personal Detalts DOL Sarvices Call Setup Permissions Phone Call Barring Incoming Call Settings Call Handling avaring Eitan amp Blee m Settings eject Viei Numbers if navenced Enable music for calls on hold on Speed Dial Settings Present incoming Caler s 0 for Excemal Calis on Cali Transtei Settings Present booming Cafereg ID ioi intema Cois Het Desk Voicemail Settings Uno Not Listurb Call Recording The information message Your settings have been updated successfully will be displayed once the Anonymous Call Rejection has been turned on or off Sito Managoment Ex ser Edit Alan Partridge Profile Personal
139. it on the number of Auto Attendants however there is a limit of up to 3 levels When creating an auto attendant you need to select a site which will responsible for this service All users across all sites can use an auto attendant Once you have selected a site you will need to fill in the details about it such as name username and a department Once you have completed the details you need to plan the dialling scope Horizon Administrator User Guide v3 4 Menu Options Assegn Nurnber LTTE Marne Department i Dialling Scops i Scope of extension dialling ompany Site Deoartrment Scope of name dialling Company Sie Department Name Dialling Entries LastNama stame asiName FirstName or Fir When completing the account page you will need to select the menu options that handle business hours and holiday settings To set up select one of the different menus either business hours or out of business hours Then the business hours and holiday section pop up You are able to select a schedule that has already been created by selecting the schedule in the drop down or you can create a new schedule by clicking the plus symbol To see how you create schedules see the schedule chapter Assign Number Ardin Auto Attendaa Options Lise he same menu all the time ECT menue dumo and after buewess Sours ITE TUT Hour Holiday Once the correct schedule is selected you need to fill in the menu options When selecting one of the options
140. ited communications Deshira ut leers Ste TIT II m vue Management Actin tnn VWreconded Cii ELI d d EVITIN Pie Cono Yout few ume geoop has been created successfully yoo hm O Page Group subecnptions rre Search JT TNT ULE x You can now select the Receiving Users these will be the people that get the call page when the call page extension is dialled Horizon Administrator User Guide v3 4 Dove Miastaq eren ESSE IE Recorded Cata 5 Matra T S Create New Page Group Create Page Group Select Sendng Users 3 Your new page group has been comed successfully you have 47 Page Group subscnptons remacung jason Scott MciMahor Matt Dyson Now you should give the group a unique extension number so that when it is dialled by one of the Sending Users a call is initiated to all the Receiving Users in the group Device Management Admmistration fecariedCats Statistics Create New Page Group M Concel B v Finish and Edt E v Finish and Show List It is only possible to blacklist a certain number at user level It is not possible to set a blacklist at company or site level Go to the main dashboard and then select user management Then click edit on the desired user Oe G ee be keaper Jsa Management Horizon Administrator User Guide v3 4 Then click call set up L baud BW WW 1 22 MEM ll EB 17 7 Et User Persoea Details HE Services Call Setup Permissons Phose Cal Bamn
141. ity which can be downloaded from here http audacity sourceforge net This is a not a Gamma product and we can offer no support or advice on using this software Sound Recorder Open the application by going to Start Menu gt All Programs gt Accessories gt Entertainment gt Sound Recorder Horizon Administrator User Guide v3 4 i Accessories ix Calculator EN Command Prompt 23 Connect to a Network Projector E Connect to a Projector f Getting Started s Math Input Panel EF Notepad gah Paint K Remote Desktop Connection i5 Run K Snipping Tool Sticky Notes e Sync Center i Windows Explorer 4S Windows Mobility Center WordPad 9 Ease of Access Position 0 00 sec File Edit Effects Help Position 15 25 sec Horizon Administrator User Guide v3 4 To play your recording back press the Play button If you are happy click on File gt Save As 4 Sound Sound Recorder m Edit Effects Help Revert Properties Exit Chose a location to save the file enter a name and click save Save in 3 Desktop e v ek ES Y My Computer my Network Places O Gamma Christmas Do inbound Demo Announcements Temp Save To Folder J CPSIDAFault wav File name ThislsATest wav Save Save as type Sounds wav Cancel Format PCM 22 050 kHz 8 Bi Mono If you ve found that when you re recording that no audio is being picked up then click on Edit
142. l To remove a user from a list click the X that appears next to the users name Manage Manchester Select Users Mandatory Donald Duck v Rob Roberts v Paul Calf Rob Roy 3 HobbyHorse 3 MelGibson 3X _ Neal Enlickmee Hannibal Lecter Pea Add Selected Paul Newall Cnhan 26 v Optional Add Selected Click Save once you ve made your changes Horizon Administrator User Guide v3 4 s e E e e 8 Sel ect Users Search UE Tae E Lol at Hart Failure Rob Roy 3 Hobby Horse 3 MelGibson 3X Donald Duck Rob Roberts Paul Calf Neal Enlickmee Hannibal Lecter Add Selected Paco 331 v Optional Add Selected You need to select the on off switch so it is on and then select how long you would like the code to be To input a code you need to enter what you would like the code to be and a description for the code and then click Add Manege Tesiing Site Lode Structure Ditectory Results Add Code To configure which option you would like and select what users you want in the group you need to click on Manage Structure This will allow you to select which type of code structure you want active and then manage users From this screen you can switch to Account Codes as only one code structure may be used at a time When you switch from one structure to another any selected users will be preserved Click Site Management Horizon Administrator
143. l phone or even a hotel phone as your business phone By using the Settings Click to dial functionality on this website you can make phone calls from this remote phone and have them billed to your Hot Desk business This serace also directs all calls coming to your business phone to ring the remote office phone Call Recording Manage Profile Remote Office Call Forwarding Log into the Horizon Portal using your username password Select Remote office from the menu Horizon Administrator User Guide v3 4 screenshot Cisco50 J 9 86 Seon eset Help My Details Log Out HORIZON E Unlimited communications Call Setup Directory amp Contacts You don t have any call statistics yet Greg Young 2020 Jamie Muir 01408910195 JamieTest 01408910197 QueueGroup 01997486279 Screenshot Cisco502 01408910196 Screenshot Cisco504 0056 If this menu item is not present it means the user does not have permission to use Remote Office please refer to the How to give a user permission to use the feature guide for instructions on how to do this You can then input the phone number you d like to use for remote office and click Activate Creensnot Gisco E HORIZON Unlimited communications Help My Details Log Out Dashboard Call Setup Directory amp Contacts My Features Dashboard Remote Office TS Ris LLL Remote Office allows you to use your home phone your cell phone or even a Inactive h
144. lation of an executable file exe Users must check with their network administrators before installing the software as some users may not be able to run exe files The client can be also deployed using Microsoft Group Policy Management Tool Horizon Administrator User Guide v3 4 Integrator CRM Soft Client Integrator CRM provides the full functionality and associated benefits of Integrator as well as providing integration with 20 of the top Customer Relationship Management CRM systems in the UK market today The additional CRM functionality provides screen popping and Click to Dial from the chosen CRM and integrates it with certain desktop features such as desktop contacts searching Please note there is a separate Integrator soft client user guide which details how to use the soft client functionality and should be read in conjunction with this administrator user guide The information below details the administrator functions applicable for this soft client Assign the Integrator CRM Soft Client bolt on to a user The Integrator CRM soft client can be selected from the Users section on the Horizon Administrator portal HORIZON oe moms ISI Sa LEM D adi tata Natal et ul You can allocate the soft client to specific user accounts using Edit End User Permissions Select Edit on the user you want to use Integrator Horizon Administrator User Guide v3 4 ads ms e a l i il i HORIZON irse m e t
145. leagues definable by each user Furthermore for those businesses who use Microsoft Lync they will enjoy the benefit provided by the integration of Horizon s phone status with a user s Lync status on a call or Do Not Disturb Key features provided are Click to Dial from Outlook Screen popping from Outlook contacts and Horizon Company Directory Desktop Address with Click to Dial searches Horizon Company Directory and Outlook Contacts Click to Dial from web pages n call control features hang up hold deflect consult and transfer Desktop contacts search with Click to Dial Desktop call history Desktop feature control Do Not Disturb and Forward All Calls Telephony Presence with Click to Dial Desktop Recent Call Search Integration with MS Lync status on a call or DND Please note there is a separate Integrator soft client user guide which details how to use the soft client functionality and should be read in conjunction with this administrator user guide The information below details the administrator functions applicable for this soft client Assign the Integrator Soft Client bolt on to a user The Integrator soft client can be selected from the Users section on the Horizon Administrator portal IT LEM D sadi d i ot m XL NL LZ You can allocate the soft client to specific user accounts using Edit End User Permissions Select Edit on the user you want to use Inte
146. lect either Hunt Groups or Call Queue Groups Horizon Administrator User Guide v3 4 Users Site Management Device Management Alment Gos Recocded Cat Statt Auto Attendaat Add User Create Group w Cal Phclump Can Parmo ilb ZZE oud on on Prensum iH I Dave Cali Queee Group Standard 9 Groupdmanced setbngs i j instem Conferesce Group Call Queve Group User 2 G Voce Mai 40 Calls Minutes B EE IUS 77 Danwa Duck 19 Pascal 335 19 Voce Portal User 10 Daad PASUHM 10 si IA d HN 08081785000 5 Paco 3371 5 3 Mark G Dask 4 Call Outcomes 0 Andy Best 9 Top 10 Calhers Calls Received i Select the Hunt or Call Queue Group that you want to set up Voicemail for and click Edit IMEEM TUNE n eri Hum Group Nome 5 Number Dn part vent PETI Network r EngHG London Honzon Test CPS Manchester Network Enoneenng 01482422488 2488 Honzon Test FD Mancheste Network Enganeenng 01482422404 2484 HonzonTest t212 Manchester Reception 01753201082 7870 Manchester TSC Manchest or Receptor 01306770719 4545 New Hunt Group Manchesto ute vp 56 6 I9 tros Manchester NMSM77475 1156 Click on Voicemail from here you can edit the Settings and if you want to enable voicemail Horizon Administrator User Guide v3 4 Edit Hum Groug Account Options Select Users Assign Mumbe Call Recording Advanced Settings Voicemail Cratle Voicemail Announcement Use Octo with Personalised Narne Aud
147. lephone number decide on any call barring and give them optional services such as Voicemail controlled from the system login provided Group Management The ability to manage incoming calls and present a profile image for you company through the use of Auto Attendants and Hunt Groups User As an administrator you are able to add new users to the system which will allow them to use the Horizon system For anyone who wants to use this system they will need to have a user account set up A user s account is active only when it has an extension and a service pack assigned to it And only then will the user be emailed with details such as username password PIN and URL Add Users To start this process you need to click Add User from the menu or on the list user page There is an add button which will take you to the same page On the first page you will need to fill in all the account details including the user s username and the e mail that login credentials should be sent to Alternatively you can simply put in your own email and then forward it when you wish are ready to Horizon Administrator User Guide v3 4 Add New User Assign Nurnber Assign Services Per missos Phont Choose Ops Account Details tie Choose Ore M First Name Last Name Lisemame LO con A Nus Department Mone E Add Monile Create and Lominue After you have filled in the account details you will automatically be taken to the assign number
148. n n Re e noe Ku o Rs d DX D Ru ba ua Ge ia 189 EES iT 189 sare 190 ITA TTI Calls Seng DOT mE 190 S ruso eR Calls TNS RETE 191 Call TESUSTOD aia E PER E EUR M PR n ORC e RN RR CX E PR RIEN A 191 Activate or Deactivate Call Transfer sssseessessssssseeeeeee enne nnn nnns 191 EIST SIO I OLN ar DT Uu 193 0B eS SMO RNC se EEI AAE E I EAE S E AE T 195 Voicemail SENOS msarisan Nm 196 Eaa ae ATE T TTE E A ES EAE 197 Restrict by Number EE 197 mitis SGI 8 assii asnoisan i aE ad E oea aii aaa a a 198 BACKIS RETIRO E DERE 198 incoming Boi ILES ETE T RETE 199 Do Not Disturb via ihe Horizon portal sassis a ER 199 Sz mn oenen e a A e a E E 201 Change email address for Call Notify by Email cccccccsccceceeceesesseeeeeeeeeeeeesseeeeeeeeesaaeenees 203 CM tN FE YAGI TENE TEE TT LED 205 How do set my number to find me over multiple devices eeeeeeeeeeessses 205 oer Up Sequential EUFGIRE eeeciueihoniexininiuteica teni itta enhn eee siete te adul ke ides Sin tede qd nani ced ed 205 Specific Numbers or Schedules Sequential RINGING cccccceceessesseeceeeeseeseeeeeeeeeeeessaaaaeees 208 zi EMD T 211 Bs OM FON COIN DIO DN EET o OO S UNES 212 BLFs on CISCO CEVICCS NINE IETREECK
149. n this example this is the test input file wav area of code Also make sure that your required output file is named what you want as well This is the last bit of code in this example test output file wav The output of command prompt should look similar to this Horizon Administrator User Guide v3 4 m C Windows ystems3zXcmd exe sox exe Sox exe Input File Channels sample Rate Precision Duration File Size Bit Rate Sample Encoding Comments Title Kalimba Artist Mr LET knumber 1 Year 240808 Genre 52 Output File Channe ls Sample Rate Precision Duration sample Encoding Endian Type Reverse Nibbles Reverse Bits z gt test Scruff AlbumeNinja Tuna s gt BHM 14 bit 66 05 58 61 SoX vi4 4 6 WARN nmp3 util MAD lost sync input file np3 2 2 44108 16 bit gt 686 05 586 61 8 41M gt 192k 15461989 26295 9 CDDA samples MPEG audio layer I II or III test output file wav 2864896 samples 26295 8 bit u law little no no sectors CDDA sectors Comments lit le Kalimba Artist Mr Scruff Album Ninja Tuna Tracknunber 1 Year 2008 Genre 52 441UQHz 2 channels 441 08Hz channe ls 8099H z channels 8098H z channe ls 8 OBH2z channe ls decrease volume decrease volune INFO s INFO INFO input channels rate dither effects chain sox effects chain sox effects chain INFO sox effects
150. nage Users Switch to this EETSITSCSETETISER IB UCET Once this has been switched the Account Codes button will now show as Manage Users and the Authorisation Codes button will show as Switch to this Horizon Administrator User Guide v3 4 London Auth Account Code Administration Manage London Code Structure r Enable Codes on Ig Code Length 4 M Administration Code Only one code structure may be used at a time Authorization Codes Account Codes When switching from one structure to another any Switch to this Manage Users BRR Cmcents ER T BU E Using account codes enables the tracking of calls made outside the company by prompting users for an account code For account code you have two different types of users ones that need to mandatory enter the account code and others who have the option of adding the code When making a call if users are in the mandatory group they will be asked to enter the account code before the call is connected If the user is in the optional group you have the option of making calls which are not monitored For the account code to be tracked the user will need to enter 71 then the account code they are using and finally the number they would like to ring To add a contact to one of the options you need to select what user you would like to add and then click the Add Selected button which is associated with the group Testing Site Auth Code Administration Manage Tesiing She i M
151. nageriiat Cat Groups Oevice Management AOmTAM ST goo fiecoited Cats Liz och Echt User Profile Personal Detaths Services Permissions Call Barring Call Handling Twinning Blacklist setings Advanced Speed hin Settings INT S ALSS L Hot Desk Voicoenad Settings Cali Heconding Diversion Inhibitor Diversion Inhibitor provides the option to prevent calls being redirected despite how the User you are transferring the call to has their settings There are two settings for Diversion Inhibitor These are e Use Diversion Inhibitor for Blind Transfer this is where you want to transfer a call to an extension number removing all redirections in place without going through to the extension first e Use Diversion Inhibitor for Consultative Calls this is where you want to transfer a call to an extension number removing all redirections in place speaking to the user who owns the extension number first This function can only be set up by the Administrator Short code Diversion Inhibitor 80 From the Users menu option select List Users Horizon Administrator User Guide v3 4 Add User Add User e e p Groupe Iaik Add Users Calle per weet Subscription Summary i Dave Fo Owe Inbound H Outbound emeun 36 3 Susndaed B t4 GrupdwancedSethings 1 3 Call Queve Group Usor 2 0 Vace Mial LP H Top 10 Caller Calis Recelved Calle Minutes Pascal 135 75 Led Hotend 73 Horizon
152. ne key locations Instead they will populate in the next free line key available that is set to the Busy lamp Field Assign a side car if not already done Click the Side Car button Horizon Administrator User Guide v3 4 Profile Personal Details DO Cisco SPASDUDS d a I E n HH i LEN NN m a y gt Hn 4 puree Pe cisco BRREREER SESE REE PERRERERR RRR RE EEE select the speed dial option from the drop down Line Key 24 Please select a line key option from the following dropdown menu Busy Lamp Field E opeed Dial Busy Lamp Field itor a user You will be able to setup the BLF users on the BLF page Incoming Calls gt Advanced gt BLF Note Validation takes place on empty name special characters empty number and invalid number The user can assign shortcuts to options such as 83 Click the Save button to update the configuration Horizon Administrator User Guide v3 4 Line Key 24 Please select a line key option from the following dropdown menu Speed Dial Y This will allow you to Name Tester Destination 0123456787 Click save on device screen to restart the device in order to download the latest configuration sent to pestat tus deuce This rr Horizon Administrator User Guide v3 4 If your device is not restarted the configuration will automatically be downloaded at midnight Resetting Layout on a side car The layout will be reset for
153. nformation about every internal or external call your company has made You will also find some summary graphs on the dashboard Performance On the performance page you will see four graphs which show calls made retrieved daily calls how many calls are getting through and where are my callers You can refine the results so that they only show calls related to either a site or a user To search for a specific user s calls just select the user from the directory window and click on update To search by site select it from the dropdown and then click update You can view both inbound and outbound calls in all of the graphs to change what information is displayed just select either inbound or outbound from the tab menu under the search options Search User Calls Made Retrieved This graph displays all external calls and you are able to select if you want to view the calls on a monthly or weekly basis By default the graph will show monthly stats To change this just click on the drop down box and change it to weekly On the weekly graph there is a red trend line This displays the average of the previous 4 weeks worth of calls which allows you to easily see an average of how many calls your company is making or receiving If you hover over one of the bars it will display the total number of calls Horizon Administrator User Guide v3 4 The daily call graph displays the 6 previous days worth of calls including today
154. ning a Speed Dial to a Line Key on a handset Note when you save your new line keys your device will automatically restart if the device is not in use If the device is in use Horizon will wait until the device is free and then restart Click Device Customisation Button Edit Cisco 504 Profile Personal Details DDI Services Call Setup Permissions Call Harring P A504 L3 GIT 12 34 56 78 SABA eno 504 Dynanw E c gt Device Customisation c Manage Soft Clients amp Change Codec amp Change Device amp Unassign Device Click Line Key Button Horizon Administrator User Guide v3 4 Edit Cisco 504 Profile Personal Details Seer vicies Call Setup Permmessions Call Barres Liew The page IDE UIN NS Select iho TUA ELA qc auus ag Soft keys Line Keys Restart Device Customise your devwces a Lustorese you Gaces tne kryt Seed a request to remmotety rectart thes Gevece aui Click on a line key f Edt Liwei Edit Cisco 504 Profile Personal Details t Call Setup Permissions Cali tarring mco SPASDAG Line Keys Beck Line Keys 1 and 2 are disabled as they are already pre programmed for your telephone line You ll be presented with a pop up window Select the speed dial option from the dropdown Horizon Administrator User Guide v3 4 Line Key 24 Please select a line key option from the following dropdown menu Busy Lamp Field speed Dial HEERA itor a user You will be able to setup the BLF users on
155. nnSmithikghotm Til bela idi 43 Di Ap FAUT m ohetthfe MIRRA 3 5 hightqdh h ad orm safadradjt DTBCOGCOULDO 05423 yes gsevigedgds corn If you click Request More which can also be found on the subscription centre home page you can add more services by clicking the plus or minus icons or just entering the number of subscriptions you want into the box When you have completed the form click on continue and you will be asked to confirm the order Once an order has been confirmed the main administrator will be contacted with your request Order More Subscriptions Request Additional Subscriptions A Standard a Premium Ls Auro Attendard C alParking ITITIPI The number management section allows you to move DDI numbers between different sites so they can be used for different features Manage Numbers Available Numbers d The home page will display all available numbers your company has showing them as a range or individual numbers To assign a number to a site click on Assign if you select a range it will give you the option of assigning all of the numbers in that range or select individual numbers in that range If you select a single number it will ask you what site you want to assign that number to Horizon Administrator User Guide v3 4 Select Numbers ce E arae i D AF in ranga Select numbers Once you have selected all numbers you want to assign to a site click Assign and then the num
156. nravall on Lnabie Virtual l ackage etu ETTS TIT MENT TT TET To apply a Call Forward to the Hunt Call Queue Group we need to Enable Virtual Package This will then allow you to apply Call Divert by giving you the Call Forwarding and Schedule options to activate and edit If this is your first time here you ll need to click Edit first to set either option up HORIZON Unlimited communications Help Change Password Log Out Dashboard Users Site Management Device Management Administration Recorded Cali Statisfics Jj l p Edit Hunt Group Account Options Select Users Assign Number Call Recording Voicemail Advanced Settings on Enable Virtual Package Advanced Features Schedule Activate Call Forwarding Activate Horizon Administrator User Guide v3 4 e J i j 1 es e e J ry From here select Use the following schedule You should apply the out of hours schedule in the Closed Hours With this you re telling Horizon what times you want it to forward calls Additional Routing allows you to set up another schedule to run alongside the main schedule such as Bank Holidays If you haven t actually set up a schedule yet you can use the icon to set up a new schedule Enter the telephone number you want to forward to in the Forward To text box HORIZON Enter the telephone number you want to forward incoming calls to in the Forward To text box Note on the Hunt Group li
157. nreme 83 PMO M 83 NS 83 gelidas ileszt ei 90 84 ze ipe eie a9 0 A T OO EM 90 Deleting Schedules ccccccccccsseseeeeeeeececaeeeeeeeeeeeeseeeeeeeeeceeseeeseeeesceeeeeessseaeseeeeeesessaaaaeeeeeeeeeeaaas 92 Authorisation and Account COdEGS ccccccccsesesecceeeeeeaaesseeeeeeeeeeseeseseceeeeeessaaeseseeeeeesssaeaseeeeeeeeesaaas 92 Manage Account Code Users cccccccccssssseeeceeeeeeeaeeeeeeeeeeeseaaeeeeeeeeeeeessaeaaeeeeeeeesseeaaeeeeeeeensaaas 95 Switch to Account Codes RC 98 ACCO C OOE aoni Em 101 Set Up ACCOUN OC NR 101 Switch Off Account Codes NER RR M 105 Authorisation Bero MN ROTER 106 Switch to Authorisation Codes ssessesssissssssseeeeen nennen nennen nnnna nnn nnns sna nain nns 106 Horizon Administrator User Guide v3 4 o e OWP A 108 wrist ERREUR O RH 108 gie DOSK ee E E E E E 109 Setup Hot D sking lor a Mee EE eee C eee o E TOO DO 109 Disable and Enable Hot Desking 2 orti eade cip tn sateantarnceescnnactnddorasassockedeessebaueeoesoe 111 Create New Hot Desk sssssssssissssssseeeeenn eene nnne nnns snnnan nini nns s anna enin nnns sss n nain nns 112 Login to Hot Desk on Horizon User Adm
158. nt check box to assign the user the desktop soft client Horizon Administrator User Guide v3 4 HORIZON et hemp Peaca Lag Osi Dust 4 MILI VEL Cat i mago LAT A bass 5811 atea itas sned sit List z Fe lite os Edit it test user first it test user last Prutiies FPerenna Uerlede Select the appropriate Codec from the drop down list s HORIZON Ussbis sd TI ote Mies aues hep Sa t li IE i 2 NNI Edit it test user first it test user last PAM Peu mtails TN ena n E Perm iias sA hanne Thee Chesitag Coeet at mbya o A TX TI j Hy n wd Soe 094 4E Se ee eee ee ee eae You can now change the Codec if you wish or save to confirm You will see a confirmation notice which also advises how many bolt on licenses you have remaining Horizon Administrator User Guide v3 4 HORIZON ah Oe eee Please note A local install will require admin rights on the relevant machine for the initial installation of an executable file exe Users must check with their network administrators before installing the software as some users may not be able to run exe files The client can be also deployed using Microsoft Group Policy Management Tool Mobile Soft Client The mobile soft client app allows a user to make and receive calls on a mobile device as well as accessing key settings for their service It provides all the same functionality as the desktop soft client above with the exception of Cl
159. ntact section on the Receptionist soft client there is a Favourites tab which allows you to have up to 200 fixed contacts that will always be visible without the need to dynamic monitor them via the address book CL Search i Corporate Dire X Vl Company Dire amp amp Personal Direc AH Speed Dial X Cz Queues X To manage this list Click Users and then List Users Horizon Administrator User Guide v3 4 Add Usai Pesta Adil aren Dave Aas Mangement Ada Uwer v Dm inbound Outbound i1 S3 1 27 1 SER 1 IE Subscigron Summary PAntreum SII Caroupe vert ped tie Call Qeewe Group User Vpre Ma Top 10 Caters Calle Retenen Calis Hu Minutes Donald Duck 16 Manchester TSC 1 Pasca 395 Tall Paco 331 10 MUT UE 5 Daf Holistst Y Finan Cose i Pancho 450 7 Mak G Desk ji Sneton Cooper if G Ep 7 oelect the user which you wish to reset the password for and click the Edit button Da efti uto Manse User Management Fired Marre ATL E sta om Sta Ane Alm Aristy astion ts Bretatan Dian LJA Larp Luck Clmide P ty antrdge Aesi levicad ded Potio ML Pure PSIM PSOM ae test mgneenn g r3N C TELE Lasi N Depan amne Imre mest pao mermi gmma nchard nomme Evert N rodi93oamm amheu beraigixzartirres amet dadia LN ttre C ke fopd cnesgiga yx veria ma dme
160. number and then click on the activate button Once active it will state that it is active and you will be able to deactivate it or upgrade if you want to change the number Inactive Phone Number Activate Setup Remote Office i Active Deactivate 07123456769 Phone Number Up date Horizon Administrator User Guide v3 4 Remote office allows a Horizon user to use any phone as their Horizon phone meaning they won t need to pay locally for calls and their Horizon number will be presented on outgoing calls This can be particularly useful in the likes of hotels where calls can often be costly Log into the Horizon company as an Admin directly through select users gt list users HORIZON Unlimited communications Hep Log Out LIES Cult Groups svn o Mornagerment Altas te a ton Reconiied Cats MELLE Add User Ed Md User EXE SN Indownd Outbound Pramium Groupf usvancedSettinos Cat Quewe Group User Heceptonist Dot Chent rt Voce Mad Top 19 Callers Cals Received i Locate the relevant user and click edit HORIZON Jniimited communications Dasbecon Seite CG NEM 1 L 2208 1 0 1M 17 Siac User I nr IB Last Name Username ae gamma screeniinotx m Munder Edonsion Dapartnmart n Lv weg y ura ingen titres cu artes i 21402910195 jamit iuarfixanma c Scrwer shot asea 14029101 testifftust com Screettsh ot Cisco5b DOSE jamit iuarfbaanma co Click
161. nvert audio files page to a suitable file for Horizon Convert Audio File An audio file which you want to use and upload to the Horizon portal needs to be in a certain file format with certain attributes This guide gives you advice on how to convert the file as well as information on what the file attributes are to be We have provided information for a number of programmes Converting programme SoX SOund eXchange This is a guide on how to use 3rd Party software Gamma offer no further support to SoX If you require further assistance please use the SoX website Once you ve downloaded SoX unzip the file and this will create a directory for SoX You do not need to do anything further after you ve unzipped the file as the program will work straight from this directory The file attributes that are required for audio files that can be uploaded and used in the Horizon portal are e wav format e Encoded with CCITT u Law e Formatted at 8 000 kHz 8 Bit mono 7 kb sec Below is a step by step guide on how to get a file with these attributes Horizon Administrator User Guide v3 4 Copy the sound file that you wish to use either mp3 or wav into the SoX directory that has been created when you ve unzipped the file See the screenshot for an example B Name Date modified Type Size S lame_enc dil 15 03 2012 09 31 Apphcation extens 372 KB lame enc license info txt 15 03 2012 10 06 TXT File 2 KB libgomp 1 dil 26 08 2011 17
162. o Use My Audo Sle Notilication Settings Netty Me at The Address Voicemail Options Send All Calls to Vace Mad Send Busy Calls to Voce Mai ol Send Unanswered Calls to Voice Mal v If you would like to access the Horizon hunt group mailbox from a Horizon phone on the same company take the following steps Dial the extension of the voice portal Press star Enter extension of the hunt group Enter voicemail passcode for the hunt group The process is slightly different if you dial the Voice Portal DDI externally You will be prompted to enter the extension number as soon as you dial the voice portal and there is no need to press This allows you to set up a conference with up to 15 different people all from remote locations You may choose to use this to create incident bridges or similar instant conference groups for your company The conference group can be started by any user calling the conference number which will then trigger calls to other group members To set up an instant conference group select it from the group home page and you will be taken to the list page from there click the Add button and it will start the process Horizon Administrator User Guide v3 4 e g e e e e i e The first section is to complete all the account settings as this is the standard information for the group You need to select what site you want the group to be on but all users from all sites can still be
163. o Ufieep piam EN LIS e An t ath LITTLE Select the Call Pickup Name you wish to delete and click the Delete Selected button Horizon Administrator User Guide v3 4 HORIZON j umfasst I a aha Mos aga iat we Click Confirm Confirm On performing this action all the settings of this Call Pickup will be deleted Are you sure you wish to continue Create Call Pick Up e NewTest Cancel Confirmation will appear on the Call Pickup page Unlimited communications Help Change Password Log Out Dashboard Users Site Management Cail Groups Device Management Administration Recorded Calls Statistics j Call Pickup Call Pickup Deleted Create Cail Pick Up Deleted NewTest Name A Iw G Search Call Pickup LonCallPickUp London amp Edit Manc Pickup Manchester ManCallPickup Manchester 2 Edit ij Delete Selected J Add Horizon Administrator User Guide v3 4 e J e e 2 e Call Parking The call park service allows a user to hold a call for an extended period of time During this time the user can freely make and receive other calls and invoke other features without limitation When notified any user can retrieve the parked call from any extension A call park group is site specific and each user can only be in one call parking group When delivering a call using the call park feature it will show who originally parked the call and it will
164. ode Personal Detail miis LEE The next screen is editing DDI which allows you to change a user s number or display details You can remove or change their number or change their extension You are also able to change what is displayed when this user calls another user as well as change a user s service pack and optional extras The next option is call setup which is explained later on in this document Similar to adding a user you are able to select what permissions they have and change what phone they are using if needed The final option is call barring which allows you to override the site call plan for each individual user You can select these settings for when a user is making a call or transferring a call and you are able to turn on e Allow Freephone calls This allows users to make any calls that will not have a charge e Allow national calls hat will allow the user to make any call to anywhere nationally e Allow international calls This give the user permission to make any international call e Allow chargeable directory service calls Includes services such as any 118 or 123 e Allow Premium calls Includes any number beginning 09 Horizon Administrator User Guide v3 4 Call Plan Options J When Making A Call When Transferring A Call off Overnde site call plan Allow treeph ne ca NMiow national ET Allow enemational calls w chargeable droctory serac Allow premium cats Bulk Upload Users As an A
165. ommonly created using either Excel or notepad If you are using Excel then it should look like the example below with the headings on the first row and then information for each user or device on all other rows Each device or user needs its own line and each heading needs its own column If you are creating it in notepad then it will have a similar layout with headings on the first line each heading separated by a comma Then you will have each new entry on the next line At the end of each user or device you do not finish with a comma just leave it blank and add the next device or user on a new line th E P f e Edt Format View ep user 10 fiest Nama Last Name Emaii Phone Number Extension Device Service Pack add on johnoos dosate John Doe 1o doed something com 11665660232 435 Polycom S0 01 1a 40 89 89 a5 Prenfun unified Messaging aneooesdomain Jane doe jane doeSsanerhing com 01665660233 5436 Po Tycom550 01 1a 30 83 89 35 Standard g C 2 E d G H j User ld First Name Last Name Email Phone Number Extension Oevice Service Pack Add On 2 jahnDoeQ domain john Doe jonn dce something carn 1665660232 5435 Petycom4 50 Di 1a a0 88 89 45 Premium Unified Messaging janeDoe domain jane Doe jane doegsomething com 1665660233 5436 Povycom550_Ol la at 8839 a6 Standard Digital signatures in call recordings In order to further enhance the security of call recordings on Horizon a secure digital signature has been added
166. otel phone as your business phone By using the Click to dial functionality on this website you can make phone calls from this remote phone and have Phone Number 01414040011 them billed to your business This service also directs all calls coming to your business phone to ring the remote office phone Activate This is the phone number that incoming calls to your Horizon number will ring to Outgoing calls will ring this number before connecting to the destination number Please see the making receiving calls section for further info Remote office will then be active you can update the number by entering a new one and clicking update Horizon Administrator User Guide v3 4 Help My Details Log Out HORIZON Unlimited communications Dashboard Call Setup Directory amp Contacts My Features snhboard Remote Office E Remote Office allows you to use your home phone your cell phone or even a Active Deactivate hotel phone as your business phone By using the Click to dial functionality on this website you can make phone calls from this remote phone and have them billed to your business This service also directs all calls coming to your Phone Number 01414040011 business phone to ring the remote office phone Update Log into the Horizon Portal using your username password Outgoing calls must be made through the Horizon Portal using click to dial You can either enter the number you d lick to call and l
167. ou have busy lamp fields on your 2nd device they will change position This user guide starts from the selected device side car User List gt Edit gt Phone Tab gt Device Customisation gt Side Car Click Reset Layout Profile Personal Dotais 1 Services Call Setup Pormisseons Phone Call Harring Click Yes in the pop up window that appears to confirm the action and a description on what will happen Confirm Are you sure you want to reset this to the default layout Once saved you will lose any speed dial configurations This cannot be undone Horizon Administrator User Guide v3 4 The configuration file will remove any speed dials that have been assigned to that selected side car 9 Oetaut layout has been appleed Polycom SoundpointlP i Click Save on side car page to restart the device in order for the changes to appear on the device If Save is not clicked the device will automatically restart at midnight and download the updated configuration file A request has been sent to restart us desce Thia may restart twice Polycom SoundpointiP I u s Click the Device Customisation Button Horizon Administrator User Guide v3 4 Ede User Profile Personal Details DE Services Call Setep Petmissioers Call Barring Polycom 65D GT 17 34 56 78 3A Pl Polycom 550 Dye Click the Soft Key Button Profile Personal Details DON Services Call Setup Pormessions Call Berning Polycom 6
168. ound Outbound Calls made i monthly X Horizon Administrator User Guide v3 4 This graph shows over the course of a week how many calls are being made from the search criteria you have selected A different coloured line will show for each day and will highlight when the busy periods are for the search criteria selected Calls made per hour EEELE RUECRS NEG GEUSAGCHECYSIOREREEIPEIBYUISIYAPRWIEREUEISERiFIREFIEXUEJU This graph shows how many calls are being answered unanswered or hitting an engage tone based on a 7 day rolling cycle For each day 3 different lines will show the results for that day based on the search criteria you have submitted How many of our calls are getting through Horizon Administrator User Guide v3 4 Where are we calling This graph shows where your most frequently dialled locations are based on the search criteria submitted This will show as a coloured pie chart Where are we calling Programmable Keys for Polycom 450 and 650 and Cisco 504 and 525 This will allow you to program keys on the right hand side of your handsets to dial numbers of your choice Set up Short key e Hold down any of the bottom line keys on the right of the handset not the top two buttons as these are already assigned to your lines for 5 seconds e Enter a name using your keypad for this short key e Enter the number that you would like this button to dial You can use this in conjunction with
169. ount 1 Confirm that you would like to reset the layout by clicking Yes Confirm Are you sure you want to reset this to the default layout Once saved you will lose any speed dial configurations This cannot be undone You will see a notification that the layout has been reset Horizon Administrator User Guide v3 4 The layout for the device screen has been reset Polycom 650 Line Keys ad Soft Keys POLYCOM Tuesday 29 October You will receive a notification that the device will reset and this may occur twice Hemember to click Save once you are finished Profile Personal Details DDI Services Call Setup Permissions Phone Call Barring Polycom 650 Line Keys Soft Keys POLYCOM Do you have any Sidecars installed Yes No Current Model SoundpointlP Amount 1 lt gt Change Horizon Administrator User Guide v3 4 e g e e e i e You have to have a side car set up in order to access the side car screens Individual BLF s cannot be defined at line key locations Instead they will populate in the next free line key available that is set to the Busy lamp Field Assign a side car if not already done Click the Side Car button Edit Polycom 650 Profito Personal Details DO Services Call Setup Pormissions Phone Call Harring Polycom 50 Line Keys Soft Keys _ Reset Layout MEE Side Car Do you have any Sidecars mstaied Yes Ni
170. p Ma 41s Click Users Device Management Help Samantha Russet d Administration Recorded Calis Statistics Calls Minutes Porting 3095 IAM Broadcast Group b 1191 Main 1200 v2 1145 IPT Support 1092 Main 801 Gamma NOC 706 CP General Enquines 665 om Uu sas Adriana tl ate LIN ri Lami tnteutcn Deactreain Desctwate a mn ute r m aa B lt rm r i NIS Deoctrvate Deoctivule Dwactv sale Deactvate De actis ate LED EIL Log Out bo Top 10 Callers Calls Received 4 Horizon Administrator User Guide v3 4 f s M T HERES LPS BEI ie Samantha Russell HORIZON Help Log Out Unlimited communications Dashboard Users Site Management f Device Management Administration Recorded Calls Statistics ant Call Queue Group Edit Call Queue Group Options Number Announcements Call Recording Voicemail Advanced Settings Group Details 4 Name Budapest_test_call_q Username iapest gammastaff com v Caller ID A Calling ID First Name Budapest Calling ID Last Name Q If you want to remove a use click on the X next to the user name Click Save once you re done HORIZON Unarmed Dwsbbourd Unsure Vie Masegenmt ITI Lemar m mmt NUNT I CL Advanced Settireps Once a Call Queue Group is established and you have not selected to implement constant ringtone the standard Horizon announcements will be implemented Ho
171. pany Directory root Narni were My Directory 11118 S Al i 74 A 74 Li nn E f On D I Add New Contact W Delete Selected Horizon provides three types of directory two that are updated by the company administrator and one by end users The below table explains the differences who is responsible for updating maintaining and which users device the directory additions will be available from Horizon Administrator User Guide v3 4 e J j j es e e J ry Directory type Who updates Overview Who the directory is available to Company directory Company The company directory is a list of all users within the All users within the admin Horizon company company External company Company The external company directory allows an admin to All users within the directory admin add external contacts to a directory that all Horizon company users can access User directory End user The user directory allows end users to add contacts The individual user unique to them only Adding single contact to the external company directory Hover over Administration option in the menu and select Directory Alternatively you can click on Administration and then select the Directory button HORIZON Veo Sm Management E ILI Penre Manager Add EL TT Create Gioap w E CETT NITE CETT ubecrpbon etie Luna Mar ManAut Attenda nt Voce Portat NU A ARS Ww haart Cireup 1115 E UL 17 Pascal y 11 281
172. quired we do need to receive a signed Number Presentation Statement confirming that the number complies with the Ofcom General Conditions Implementation of Alternative Number Presentation This functionality can be controlled at the user level provided the company administrator has granted suitable permissions This means where users are working on specific marketing campaigns for example they are in control of the number presented without the need to raise IT support requests From the administrator s view a new field has been added under the DDI section under the existing presentation options Profile Personal Details Services Call Setup Permissions ML Call Barring p a lhe user was updated successhuly Find a Number Oarmnnt number 01543003656 Caller ID Presented Same as weer details Caller ID Number Presented on Overnde site call polecy Nambeor to use for calling lne sderttty Liser phone raamber Site phone number Number Presentation F one Nu rete IT S CAT Using this section the new functionality can be activated amended and then saved or if required deactivated so that the default site or company presentation is used Horizon Administrator User Guide v3 4 The administrator also has a new permissions option where they can grant the user the ability to control their own number presentation Dashboard Site Management Edit Usar Profile Personal Details Call Sotup Call Barring Access an
173. r settings select Remote Office Horizon Administrator User Guide v3 4 0 m sammaScreensnas Help Log Out Jamie Muir pP tog HORIZON Unlimited communications Dashboard Site Management Call Groups Device Management Administration Recorded Calls Janagement B Edit User Profile Personal Details DDI Services Permissions Phone Call Barring Incoming Calls Setup Remote Office Cail Handling Twinning Inactive Blacklist Settin eines Phone Number Outgoing Calls Activate Speed Dial Settings ncalopon meee Call Transfer Settings Remote Office allows you to use your home phone your cell phone or even a hotel phone as your business phone By using the Click to dial functionality on this website you can make phone calls from this remote phone and have them billed to your Settings business This serce also directs all calls coming to your business phone to ring the remote office phone Hot Desk Call Recording Manage Profile Remote Office Call Forwarding You can then input the phone number you d like to use for remote office and click Activate Horizon Administrator User Guide v3 4 es amp 3sammas creenshc HORIZONS lt Unlimited communications Help Log Out Dashboard Site Management Cail Groups Device Management Administration lanagement Edit User Profile Personal Details DDI Services Permissions Phone Call Barring Iss Incoming Calls Setup Remote Office
174. re Group Advanced Settings subscription and the functionality can be activated via the Horizon GUI at any given point For example if the receptionist is going on a break lunch or when they leave the premises at the end of the day e Call forward will forward to the number selected e Schedules will work as usual until night service is invoked A Hunt Group or Call Queue Group can only have a Schedule or Call Forward activated they cannot have both Call Forwarding will always forward the call to the number selected where Schedule will only forward the call during the active schedules Red means that call forwarding is inactive Once you re in Horizon go to Call Groups and select Hunt Group if you want to apply Call Forward to a Hunt Group or Call Queue Groups if you want to apply this to a call queue group Select the Hunt or Call Queue Group that you re wanting to set up Call Divert for by clicking the Edit button that relates to that Group Horizon Administrator User Guide v3 4 ir Mas sperem I I sd ILLI rdi ses ti di LLLA Mabe gt sor Uae nee MEN latest Uutbosndt n Masco wel LL f jess tsi BEI gt heed T EL FP Thin Pete Un I Paro i0 5 Met G Deck A EZ Cooper ify LOMEMEC Pwan Lag Owl HORIZON Unlimited communications Uansboon ULLA Mte Maaagemost nur o Managamart Aimanistramow Herconed ads Manane s Edit Hunt Group An cone Chelona ETATE RITT a Call Recareding Verte c
175. reate New Hunt Group Assign Nuriier Once you have created the hunt group you will need to select what options you want the hunt group to have and this is where you select what ring order they will have To select a ring order simply click on what option you would like If you highlight over an option it will give you a description of what that option will do You are also able to select what happens when there is no answer This includes selecting when it skips to then next agent and you can select anywhere between 1 20 rings If you don t have this feature activated it will skip to the next agent if the previous contact rejects the call You are also able to select whether you want to forward to another number after x rings long This allows you to send all calls to a new number in or outside the hunt group Horizon Administrator User Guide v3 4 L_yutoem A niunpn No Answer Action oO nest ag Ht Pais Additopal Options Frat ies Le Once you have selected all the options you will need to select what users you want in the hunt group Depending on what option you have selected this screen may have a few changes Firstly to add a user you will need to search for the user you want to add in the left hand search box then select the user and click Add Selected You are able to remove a selected user by clicking on the cross that is connected to their name For circular and regular hunt group this is where you select wha
176. rizon Administrator User Guide v3 4 ads ums e a i il If you would like to upload your own custom announcements this can be actioned through editing the Call Queue Group and clicking on the announcement tab Options Number Announcements Call Recording Voicemail Advanced Settings Group Details lisme Lisarname Caller ID Catling ID First Nan Calling ID Last Name w Save Within here you can then enable or disable the announcements as well as uploading the custom files for the various types of messages Account Options Users Number Call Recording Voicemail Advanced Se Entrance Message Comfort Message Music On Hold Femance lm Cimbor Message Music Os Hold Horizon Administrator User Guide v3 4 Entrance Message Comfort Message 1 on Comfort Message Enable Comfort Message Music Un Hold y Comfort Message Settings E me between messages 10 seconds Announcements i Default Custom Entrance Message Comfort Messiga Music On Hold on Enabie Musc on Hold All messages uploaded will be played in sequence and looped for the length of time the user is on hold Audio files must be uploaded in the following format e wav format e Encoded with CCITT u Law e Formatted at 8 000 kHz 8 Bit Mono 7kb sec From the Call Groups menu item select Call Queue Groups Horizon Administrator User Guide v3 4 Users Site Management Device Management Alment Gos Recocded Cat Statt Auto Attenda
177. rough editing the Call Queue Group Voncrerzatil Adweanced Setong Call recording can be implemented through the Call Recording tab however it should be noted that this will record the full call including time on hold if implemented Horizon Administrator User Guide v3 4 Accoum Options Usort Number Announcemonts Call Recording Advanced Sottings Voicemail A an Enable Vocema z Voicemail can also be enabled and the option to send all queued calls to Voicemail applied Once a Voicemail is enabled in the system further options are also available under the Options tab to allow a user to Dial O as default to breakout from the queue and leave a Voicemail against the Group Voicemail Finally if a schedule is to be applied to enable the calls to be forwarded to another number outside of core opening hours this can also be enabled assuming the additional advanced settings tab has been applied Add Users to Call Queue Groups From the Call Groups drop down in the menu select Call Queue Group Horizon Administrator User Guide v3 4 HORIZON Unlimited communications Dashboard Users Site Management all Groups Auto Attendant Add User Outbound Create Group w Call Pickup Call Parking Inbound 000 Call Queve Group m instant Conference Group Sy Outbound Inbound a SIU HORIZON alie LAT TEE mzhibox Carn tp Marage nett Deria Mag fb get ttet ert al Quogue Gro Call Queue Grou
178. rt Codes LA Automatic Call Back Menu Access Calling Line ID Delivery Blocking per Call 9 72 Call Forwarding Always Activation il Calling Line ID Delivery Blocking Persistent Activation 73 Call Forwarding Always Deactivation 3 Calling Line ID Delivery Blocking Persistent Deactivation Call Forwarding Always Interrogation Calling Line ID Delivery Per Call Call Forwarding Always to Voicemail Activation Cancel Call Waiting Deactivation Direct Voicemail Transfer 41 Call Forwarding No Answer to Voicemail 12 Location Control Activation Activation 41 Call Forwarding No Answer to Voicemail 13 Location Control Deactivation Deactivation Call Forwarding Not Reachable Activation Music On Hold Per Call Deactivation Call Forwarding Not Reachable Interrogation 71 Per Call Account Code 88 Call Park Retrieve 51 Selective Call Rejection Blacklist 68 Call Park Retrieve Speed Dial 100 Call Pickup Speed Dial 8 Horizon Administrator User Guide v3 4 Call Retrieve Voicemail Portal Access 92 Call Return from Number Deletion Voicemail Retrieval Call Return Number Deletion Clear Voicemails from handset Horizon Administrator User Guide v3 4
179. rwarding Inactive w Profile None 4 Manage Prollles You can also click on the manage profile button and that will take you to the profile page and you can also activate and deactivate your profiles from there This is also the page where you can edit what the four different profiles do by clicking on the Edit button Select Users and then List Users PE UTI Cae Iud Lom e Mana ries Lr SAT tec ce ee ae alata 3 Aidt Uss Aar Lower cup S jSebecig es Summa LL d LTCTITTITS TIET EET F Sateen T upahan etl gt ML Lal jews Loup Leer ce Ma Toy 10 Cadters Calle Reonhevsi Calis Nor une Deed abu 27 wido Test FD 14 Dna Duck 17 MU Iu lI PD a MI 2 15 Search for the User that you want to set up Profiles for and then click the Edit button Nashon Mtr Management Cad Gospet leswa Manegemest Adrnmiviretion Mecordod Cath unto User Monagereernd aot Narre Last ure PTT pee 2 test engrecnne ga Murg xteneim Department Horizon Administrator User Guide v3 4 Ensure that This User can use Profiles is turned On if you want the user to be able to use Profiles or Off if you don t want a user to use Profiles Protite Personal Detam DCN Services Cal Setup Phone Can Darring Acces and Permissions mvs Forward To Mis Lice cae use Acdverced Cal Seotus Mis Liter can use Profle am on Available in office has three different features you can configure dep
180. scemal Settings Latt Recording Search hr a flot Deak Phone Login to Hot Desk on Polycom Handsets At the moment only two handsets are able to support Soft Key on handset These are the Polycom 450 and Polycom 650 Only the Polycom 450 and 650 are supported for Soft Key hot desking at the moment and the devices must be running UC software 4 0 2 or later Before you can use the soft key the device profile needs to be edited on the Broadsoft Application Server and the following attributes to be added e feature hoteling enabled 1 e hoteling reg 1 Press Guestln Horizon Administrator User Guide v3 4 If successful the screen will look like the image across from this step The time limit is based on those inherited from the Host device The maximum limit is 12 hours To log out select GuestOut Horizon Administrator User Guide v3 4 If invalid login credentials are entered 5 times the account will be locked Login to Hot Desk on Horizon Voice Portal Requirements e The voice portal is accessed by a user account with the Guest service assigned e The voice portal is accessed from the host user s device it has to have the Host service assigned and enabled Access the voice portal using their allocated user name and password If the Guest has not been associated with the device previously you ll need to hit the escape key and enter your own credentials If you are already associated with the devi
181. se A ii PH aly of IA AF nar Demo Testhie 7 wal Iura aM ml THIS TLEE i Z V Demo leeiDermetDdhonzon caom ll bb5b80004 7410 oly f 1 LAA As an Administrator you are able to reset your user s passwords to the Horizon portal Go to Users and then List Users Horizon Administrator User Guide v3 4 Select Edit on the user you want to reset the password for HORIZON Destiuwv e he Maseueriert a2 weg brc o Matenemsti hdtramrs d tthe LE ER I MUI L sat M arzagerreent User Management an hane ant amma OTUA CI Liepa nere j i Select Reset Password 0 s1P40 ic Unimited communications Duacshityonrd Ste Banatperent Am G Leve e Matiegerient LIIS Weconded Calm Siatistics Edn User Edit Richard James Personal Details Services Call Setup Permissions Phone Cail Haning Tithe w M First Marso Richard bat Mame EPT Tuc yate oan me Deest Jogatina None Pw Motwe 07 738904 103 mal nchaed fames igamima ci Enatte Hot Deak 7 Yee Change Site I Reset Password E C Rosat Posscode Horizon Administrator User Guide v3 4 e This section covers features that are only available for an administrator to change and that will have an affect across the company All these features can be found on the administrator tab on the main menu From here you are able to get to all the features by clicking on one of the yellow buttons Company Administration Departments
182. se be aware that when resetting the layout the device s configuration and all speed dials are removed however any Busy Lamp Field users will still be present Each of the Reset Layout buttons are for that screen only For example clicking Reset Layout on the device screen will only affect that screen and not the side cars Click Device Customisation Button Horizon Administrator User Guide v3 4 Edit User Edit Polycom 650 Profile Personal Details DDI Services Call Setup Permissions Phone Call Barring Device Details A Polycom 650 G 11 12 34 56 78 9A BC Polycom 650 Dynamic amp Manage Soft Clients Change Codec Change Device lt Unassign Device Click Line Key Button Edit User Edit Polycom 650 Profile Personal Details DDI Services Call Setup EE Phone MESE Polycom 650 Device Customisation Use this page to customise your device Select the features you would like customise from the list below Soft keys Line Keys Restart Device Customise your devices soft keys Customise your devices line keys Send a request to remotely restart this device J Soft Keys Click on Reset Layout Horizon Administrator User Guide v3 4 Profile Personal Details DDI Services Call Setup Permissions Phone Call Barring Polycom 650 Line Keys Sy POLYCOM Tuesday 29 October 11 17 Reset Layout Side Car Do you have any Sidecars installed Yes No Current Model SoundpointiP Am
183. send all calls to voice mail Note for this feature to work you need to have your voice mail set up Then if you want a number to be diverted to your mobile service or another user then input the number you would like it to be forwarded to Then add up to three numbers you want to be forwarded to you can either enter the numbers or search your directory You can also set it up to send you an e mail when you receive a call The unavailable profile allows you to send calls to voice mail and then forward up to three numbers to another number It also allows you to set up a different greeting message To send calls to voice mail select the check box that sends calls to voice mail Note that you need to have voice mail set up for this feature to work Then if you want to forward up to three numbers to a new number then fill in the text box of where you would like it to be forwarded to and then add up to three new numbers You can either add a known number or search your directory for a contact that you would like to be forwarded to the alternative number If you want to select a different greeting message there are two options at the bottom of the page and select one of them depending on what you would like the message to be Horizon Administrator User Guide v3 4 Edit Unavailable The end users directory is a place where you are able to add edit or view all contacts that you have added as well as other users within the same company You are also a
184. set that will affect incoming calls Enabling music for calls on hold will enable music on hold provided the feature has been set up for the site you are associated with Present incoming caller s ID for external calls and present incoming caller s ID for internal calls will allow users to see your caller ID incoming Call Settings Enable music for calls on hold Present Incoming Callers ID for External Calls Present Incoming Caller s ID for Internal Calls Horizon Administrator User Guide v3 4 Outgoing Calls Settings From the outgoing call settings you are able to decide if you would like your number to be withheld or not This will mean that the person you are making the call to will be unable to view your number Withhold my number when making calls Call Transfer Call transfer recall will allow you to transfer a call and receive the call back if no one answerers the call From this page you can also limit the use of this feature for each individual user You will need to enable call transfer to set up a recall and then you will need to select the dropdown and select after how many rings you want call to return to you Busy camp will affectively allow you to park a call This means that if you transfer a call to a user who is busy then the call will be put on hold and if the call ends within the time Busy Camp is enabled the call will be successfully transferred Blind transfer will allow you to transfer a call
185. sfer From here you can select if you want to user Diversion Inhibitor for Blind Transfer and or Consultative Calls Sin Manageren Cat eoups Orne Mostipemnnt Adum abon Hew xvi thed ate iatmbcs f Edt User Edit Alan Partridge Protibe Personal Details DDI Services Call Setmp Permissions Phone Call Barring Incoming Calls Call Transfer d Call Handling Blacklist Settings Call Transitie Recall ott Advanced Outgoing Calle Speed Diai opm Settings m Use Drversian inhutster for Dnd Transder off in Call Options Call Transive tom leraian bnt 7 I i b saneee A Llera hirta for Lonan Lads Settings Hot Desk Voicemaill Settings Call Recording The in call settings page will let you enable call waiting which will allow you to see incoming calls on your device and the person ringing will just hear a ringing tone This enables you to put one call on hold while you speak to the other call Horizon Administrator User Guide v3 4 Enable call waiting Voicemail Settings The voice mail option allows you to configure your own voice mail You are able to set up the system so you can play your own recording which must be a WAV and encoded with CCITT u Law They should be formatted at 8 000 kHz 8 Bit Mono 7 kb sec Or you can also keep it as the system default message From this screen you can set it up so that you are notified by email when you have received a voice message You are also able to change your PIN
186. show the incoming call as call park via user To park a call you need to enter 68 and then enter the extension of the call you would like to park Then you will be able to use your phone as normal To retrieve the parked call enter 88 and then you will be reconnected to the call Set up Call Park Settings Hover over Call Groups option in the menu and select Call Parking Alternatively you can click on Call Groups and then select the Call Parking button HORIZON Unlimited communications Help Change Password Log Out Users Site Management Device Management Administration Recorded Calls Statistics Auto Attendant Add User Create Group w Call Pickup rr you o Mil Subscription Summary Hunt Group round E Premium 38 Dave Call Queue Group vem Standard 11 Main Number GroupAdvancedSettings ManAutoAttendant Instant Conference Group Call Queue Group User Voice Mail Top 10 Callers Calls Received _ Minutes Manchester Queue 34 2 Test Queue 23 3 Test Hunt Group 1 12 Pascal 335 11 5 Donald Duck 10 5 Sheldon Cooper 9 Mike Smith 7 8 Paul Calf 5 Click Add Horizon Administrator User Guide v3 4 HORIZON Unlimited communicatons Help Or Be IL Log Out C EB C S C ors Call Patung Type in the name of the Call Parking group and select the site which you wish to do this against E dE amp Help Change Password Log Out HORIZON Unlimi
187. sicscccascccsuaanentercadesduaendatencedssorieamectuncsdepdsnadeduneeeaidsadiagnectes 262 Where LENIDUEET Sc ANREDE T 263 Advanced es SU UI INCEPTOS 263 Te SUIS BE Ee ifo PE E E E E E 264 TA E DILE AET E E E T E EEE E E E T A E E AE E E 264 mj dB E E T E EE EE AE 265 Monitoring calls over my sites and users ccccccssssscceecceeeeeeeecsaeeeeeeceaeeeeeeeseuaeeeeeessaaseeeessaaaess 265 MOONA SANS ENIRO T 266 CIE RECEIVE eerie ce T m 266 Calls Received per NOUT NR 266 How many calls are getting IPOUIGIN G antcnimestetctyantesanmccciwemnnetesmenteaevanntnsstieerauenmetanmareniatensinaath 267 Where are my callers located ueonotet ieri nee mt tep usur dukattuivte utut quen in auto Epub e dun n PuSEM E uoa str Doa 267 Outbound Statistics RTT TR mm 268 How many Outbound calls have made cccccccseeseecceceeeeeeeeeeeeeeeeeeeaeeeeeeeeeessaaeeeeeeeeeeeeaaas 268 How many calls am making each hour sseessesssssssssesseeeee nnne 269 How many of our calls are getting through ccceccccecseeeeeeseeeeeeeeeeeeeeeeeeeeseeeeeesaseeesseeenens 269 Where are WSC AN EET TOREM 270 Programmable Keys for Polycom 450 and 650 and Cisco 504 and 525 270 AOS SAL MD 271 hiesgspdpEll eC 272 Appendix 2 Short Codes acsi pipi t p
188. ssaaaeeeeeeees 38 oet up Company Voice Portal uus uieastskk cusdde esa babitu s boua ae pREU qu uae d eran beatus esso boe UE REL U sua dul uei be ufus 39 Horizon Administrator User Guide v3 4 e e Set up Voicemail for a USEI ota arse ceed esac ces deel eect eas ee eet ease eee eaten ees 40 Change users Voicemail Password ccccssseccececeesseceeecaeeseeeeecaeaseceeesseusseeeessaaueeeeessaaeeeeesesaaees 42 Amend Voicemail Settings asestactieiuceiniedsiuut un sestatceniceasettcncatelaaceauerseanecinedscaspedbsedsinidaideaueenemtneeiceces 43 Voicemail Mailbox CODIGOS cou ede totum len en eine ee eee E PEE ee IE 45 When playing a voicemail IiesSate isxumanxixkainraicc d durada bx Re adu FR CRM PRu a iz PEaKR RD Pm KR o m Eheu ra dnt 45 Company oi NR RRORNERRERCC M 46 Cisl 46 AUO PS Rez RN 46 Recording an Auto Attendant via my phone sssesssssesessseeeeeenen nnne 49 OS APG OO PR 50 Set up a Call Pickup GQIOUD 51 Add or remove users from Call Pickup Group cesses nennen nnns 53 BOE iade I o een ee ee nee ee EE SEEE EEE E eee m 55 EE E E o PR E A E EA I A E E E A E A A N 57 Set up Call Park Settings ssiiccccsccbsetesecaccsanecesadveavecenesdessasasactessesedesatsvecteteaedestaisbectersasecesatstecisssesess 57 EditCall Park Settings eee s
189. st e Green is active Call Schedule is never shown e Red status indicates Call Forwarding is inactive Horizon Administrator User Guide v3 4 i Hunt Group Horton Team Tesimo Site 016656800071 4001 Deactivate i Hum Group Ste Dedit ment D Se a Hururon Tear Te iling Stp 01665680001 1001 Dwactivate Please note that forwarding cannot be implemented via a button on the Horizon handset currently You are also able to turn on call waiting which will mean if a call is forwarded to someone already on a call it will display they have an incoming call on their device From the Call Groups menu option select Hunt Group UL IA Vite Maragemest Desr n Man mqurmeni Asinio wien Wer zr tod Cate ELLA Auto AMmencant suid User Crosin Geowp 4 Cat chap es mo Summon ind Cat Queue Grow LSIPL CENT ILLAE a Group Calls Minutes 2 MEI hE rn SE dg t Peers 1 OT E fdat De 1 17 rt 4 Marcheste Litt for or fest FD m Select the Hunt Group that you wish to edit and click on the Edit button Horizon Administrator User Guide v3 4 liners Ate Maragemest Auto Attendant suid User Lreain Geowp 4 Lat P bap Cat Queee Grow LXI ENT ILU a Group Calls Minutes liners Mte Haragemnmet Desr n Man murem Adma on Werorted Cate ELLA Auto Arencant fuld User Crosin Geowp 4 Las i ckap W mimm nnd Cat Queve Groep LZIL LENT ILLE EHI UU h Calls Minutes
190. st type over the email address in the text box and click Save Acti Cum Aog leet ows aa ivn lap 10 Callers Lalis Recerendi Calis ETILE Horizon Administrator User Guide v3 4 i 5 e i J Sequential Ringing enables users to define a find me list of phone numbers that are alerted sequentially for incoming calls that match specified criteria While the service searches for the user the calling party is provided with a greeting followed by periodic comfort announcements This feature will ring a contact number and then move on to the next number in the list after a pre set number of rings has been met You will need to activate the feature by selecting the on off switch so on is displayed Then you need to input up to 5 numbers that you can be reached on You can either select these numbers from your directory or input your own numbers The settings option allows you to select the number of rings a number will receive before moving onto the next number The caller can also interrupt the search to leave a message by pressing a DIMF key The user must set the number of rings after which the sequence will continue to the next phone number Enable Sequential Ring Enable Sequential Ring A off My Phone Numbers A Phone number Move on to next number after 3 rings If you click on the advance button you will be able to select advance options where you can input whether you want this feature to work for certain n
191. t List Users Add Pei Add Veer iuc EB Suter Summam Intound Outbound gt m 2 up Tite tite HUE z 4 Mal Top 10 Callers Calls Received alis Manutne L 1 Osad Holland 23 il 2 Pascal 3 27 E Mas G Desk l ie rr Sb EA Honzon Test FD t Dornad Durk t sd NET 3 Site Management Call fron Tench Ban egement Aermeistration Wecomed Calm Satretice iost Man3germent IL ai LI Last Hare Jeera Ninit F xaman ar TET c o olvaratbgoamma Manc h ster rimam eds LAT TERMI IT EI atatrew ert fisertma Ware hasia davel be aeddounrms dove mec bodaegbgamma Arenio Arevtchen A I ri IT MISI E Ip riti It ur ip VICTIM UT das Indeddaanrma c P S01THM dad best etigarrene E Horizon Administrator User Guide v3 4 Click on Profile Perracamal etam Services Incoming Calls Call tendling Twinning Blacklist ERATIS Advamced Outgoing Calls Speed Dial Settings in Call Options Ef Setiinge Lettre Hot Desk WOICOe Ai Settings Call Receeding To search for a hot desking phone you can use on the hosts First Name Last Name Extension and MAC address Call Setup and then under the Settings table select Hot Desk inr Manager Cat Cotmpe Tew i Manages PETIT SETTE Siatehen i Edt Use Puttrissions Phone Call Harting Cr ce Assocation Limet r 17 D hour 1 w Seve Search fox a Hot Dest Phone LI Choose One m Poet fame Last Nama Mac fub wes menon Once
192. t an extension if required for easier internal access Select Administration and then Voice Portal he J Help Change Password Log Out HORIZON Unlimited communications Users Site Management Cali Groups Device Management Departments Add User Create Group w Call Policies OA Soo m inbound Outbound Subscription Centre Dave Number Management Main Number ancedSettings ManAutoAttendant il Company Profile oelect the Site you want to set up the Company Voice Portal for Select the number you want to have for the Company Voice Portal Then enter the extension number you want for the Company Voice Portal and click save Horizon Administrator User Guide v3 4 Login to the Horizon portal and from the user s menu select list users Site Management Call Groups Device Management Adimeanestrathon Recorded Cafu Eis v Calle per week BP Subscription Summary l inbound Duthound OPTAT RH Standard Groupes NancedSetiungs Call Queue Group User Vore B Minutes Dad Holland 27 Donald Duck 19 Pascal 335 13 Top 10 Callers Calis Received Calls E 2 J B 6 i Oga Call Outcomes select the user that you want to set up Voicemail for and click Edit Voice Bair Bell BAI Dawid P450HM 10 Bran Potter 9 08081789000 5 Pace 339 5 Mark G Desk 4 Andy Best 9 Horizon Administrator User Guide v3 4 User Management User Management First
193. t order you want them to ring them in To change the order click and hold the user and then drag them to the position you would like them to be in Assign Nurnbet Select Users Starcn tesi weer first ii test user tact x Street x ne zn ES d Add Selected For the weighted option you will get a slider attached to all users to select what percentage you want them to have To select what percentage you want to assign them click on the slider and then slide the bar to whatever percentage you would like the user to be on The total needs to add up to 100 Horizon Administrator User Guide v3 4 Select Users searen Add Selected rotal Vergat 100X The final step in creating a hunt group is to assign a contact number This is the number that people will dial to ring the hunt group and activate the ring option You need to select a number from the site the hunt group is created as well as an extension sf Finish and Edit wf Finish and Show List Please note that if you would like to add a schedule to a hunt group you will need to ensure that you have Group Advanced Settings subscriptions available Horizon Administrator User Guide v3 4 HORIZON file Miers yame Cet pups n LI iris Call forwarding for Hunt Group and Call Queue Groups aka Night Service This feature allows you to configure a night service option for Hunt Groups and call queue groups Your account does need to have a spa
194. tarted 4 Upload This button will upload the file that you have selected to upload either for bulk upload of for music gt Continue This button allows you to continue in performing the action you have started A Download This button will perform a download action depending on what you want to download aH This button will save the changes you have made to eithera user or service d View This button allows you to view details of a caller on the recorded calls page GGG This button will add either the service or user that you have filled in the details This icon will take 1 away from the number that is on display P This icon will add 1 to the number that is on display This icon means that the service it is connected to has been deactivated y This icon means that the service it is connected to is active mi This icon will open up a box to select a date v This will delete the service that it is attached to c This icon will allow you to view a scheduled event that you have created A This icon will allow you to search for a contact from your directory e This icon will call the contact or service that it is attached to pim This icon will give you a hint about whatever it is attached to Horizon Administrator User Guide v3 4 E This icon means that the feature is off This icon means that the feature is on Horizon Administrator User Guide v3 4 Appendix 2 Sho
195. ted communications Dashboard Users Site Management Device Management Administration Recorded Calis Statistics fd Groug agement Call E Create New Call Parking Group Call Parking Name Test Site Newbury Y Select Users Search Tony McKenzie Giuse Spad Davide Beale Call Parking is by Site only Once you ve selected the site the Select Users table will auto populate all the users listed against that site Select the users you wish to have access to Call Park and then click Add Selected Horizon Administrator User Guide v3 4 RA G Help Change Password Log Out HORIZON Unlimited communications Dashboard Users Site Management C Device Management Administration Recorded Calis Statistics fd Group Management Call Parking Create New Call Parking Group Call Parking Name Test Site Newbury Iv Select Users Search Tony McKenzie Giuse Spad Davide Beale Click Create Dashboard Users Device Management Administration Recorded Calls Statistics Parking Create New Call Parking Group Call Parking j Name Test Site Newbury v Search Tony McKenzie 3 Giuse Spad X Davide Beale Add Selected You ll get a message to confirm if the Call Parking group has been created successfully or not If it has it will tell you that you have x amount of subscriptions remaining Horizon Administrator User Guide v3 4 e Please note th
196. the BLF page Incoming Calls gt Advanced gt BLF Enter your speed dial name and number Line Key 24 Please select a line key option from the following dropdown menu Speed Dial This will allow you to Name Tester Destination 0123456787 The Horizon Portal will update the label for the line key with the entered speed dial name Horizon Administrator User Guide v3 4 Protite Personal Details DUI Services Call Setup Permissions Cali Barring P You have successAdly updated your ime key Please chck save in order to restart the dewce Cisco SPA504G Line Keys oleae cisco Ajow SL s on the phone Ye Do you have any Sudecars mstallod Yes No Current Model SPASOOS Army ur 2 Remember to click Save once you are finished When you save your new line keys your device will automatically restart if the device is not in use If the device is in use Horizon will wait until the device is free and then restart Resetting Line Keys Configuration on a handset Please be aware that when resetting the layout the device s configuration and all speed dials are removed however any Busy Lamp Field users will still be present Each of the Reset Layout buttons are for that screen only For example clicking Reset Layout on the device screen will only affect that screen and not the side cars Click Device Customisation Button Horizon Administrator User Guide v3 4 Ect User Edit Cisco 504 Profile Personal Deta
197. then List Users Horizon Administrator User Guide v3 4 Achi Uani Ale User Gtoupe Dave Inpound Duthosmd gt yrun DIL PAPAN 15vrmngs xi Eno Vere Mos Top Mt Callers Cel Receleodi Lait gt Rar TE t Donald Duck 5 uM ool AH MAI NL IE amp Poe 331 110 L7 Claude PS IHA 9 t EE LL der liL Ee oelect the user which you wish to add or remove the receptionist soft client bolt on for and click the Edit button Dactrbosars re reage Uae Managemen First Marne ELT iiu F larare Pwtridye 01432422437 Deest AR c TAUTETI testcal Click the Services link HORIZON mM teci ex murean DE Me Mamegperhum Cad Cucagre Personal Detaih Lasi Name pana m m TTL e parti rnant xoxo Carers add par meta ncha aomena toa bostfhymnma i dowd boated gt garremnea c Can Sema Call Rartlng Mate hua She Mate heste Mare heste Lanson Horizon Administrator User Guide v3 4 In the Optional Extras table you ll see Receptionist If this is not appearing then you should request more bolt ons by clicking on the request more link Once you ve ticked the Receptionist option then click Save This then assigns the Receptionist bolt on to that user HORIZONS Uramitad commauricaton ILILS NT FProtile netupp P wirmjsaiogns Phi TIT SIN CIL The user is sent an email with their logon details inclu
198. ti Fin ott Advan NE asgnret ual Here Party arp Quitporng Cats Speed Dial Settings n Cas Options Cail hansie ELI Settings Hot Dosi Votcemall Senings Call Hecooding Hover over Users and then click List Users 99 O fee MEER Ul Lag Ow HORIZON Vo Matiagernen Ce Oe DINE Management Aimer een tiecotted Cate Sano Add Usei Add Lert roe we Eon ZOLL inbound Outbound Promium Deve Lanrg Miner Number GruupA dvancedS eftings MnmnAuto amp rtendant Cal Queue Group T Voice Mail Locate the User you want to set up Sequential Ringing for You can do this by scrolling through the User list or you can use the search facility presented on the page Click the Edit button next to the User you wish to set up Sequential Ringing for Horizon Administrator User Guide v3 4 EA TE La Mane ne I I bey ny Mensyareni Aimee iatis Loss I MEL Use Management User Management Z1 Nama wet Namu Irem armes n eel engineering i Numt er hepar tmo tilenoan c FF po Ob eed sed garetna Man testa EE anri 234 lavel com bextedi gern L T INS tesca TA davat bosib gamma t London Ie f erg iN MASMA I ITIN TIRE petrus Manchester Beppe DOPA D 016 7A T Uum v me spadaler ad gamma London rongan Aldred 3 w Reundat Abavdiicarut Langon Lahin 575 7 obo oi ai DGAN Manrhesin Captain Barhoye 16725544 DO lav haale gamma Landen Poti ALLY 5 david baaie gamma c Landon PSD IHM 4 F tavii beaks gamma
199. to it select Forward all calls to voicemail under the voicemail settings and then forward the out of hours calls on your main hunt group number to this hunt group this effectively creates a dedicated out of hours company voicemail How to set up a schedule Once in the Horizon GUI select Site Management Select the site which is to have the schedule Select Schedules Horizon Administrator User Guide v3 4 Manchester Add User Create Group w Current Site DOI Y Schedules Authorisation Account Codes Call Policy CM And manage tima schedules Create and manage authorisation account Override a sub set of call policy features for th codes site schedules Call Barring Music on Hold Manage Numbers Setup the call barring options for this siti Set up the music that a person hears when pul Manage the numbers assigned to thie aiti onh id Call Plan Music on Hold Manage Numbers You always create your schedules as Open so make sure that the Open Hours tab is selected and click Add HORIZON Chau tienen n IA IORS IL Cat Gus movit w Man pert treet Adimu ainm Iie or ded atu Patietus hi damage Schedutses Manage Okehampton Schedule Manage Ohehampton RO 2 2013 Mon Tue pen Hours Closed Hours HORIZONS Name the Schedule something memorable The schedule needs to be set to Open even if you are setting up a schedule for outside of business hours Select the colour you would like to assign
200. to the schedule for appearing on the calendar and then click Create Horizon Administrator User Guide v3 4 Schedule Setup Name Type Closed Open Colour Now you can Add Events to the schedule therefore building the schedule Name the event and if the event is all day then keep this ticked If it is between two times untick the All Day Event option and this will give you extra options under the Start and End Date fields which allows you to set the time Select how often you want the event to occur and then click create Schedule Setup Name Events All Day Event Add Event Start Date 7 40 42 End Date EAT Recurs Never Please note the following when creating a schedule e An All Day Event is from 00 00 until 23 59 on the selected day e To define hours such as office hours untick the All Day Event box and define the time Also select the Weekly option and tick all the days you wish to have selected e It is recommended if you want an out of hours schedule select all days apart from Saturday as Monday morning would need to be covered Example Schedule showing Out of Hours Weekends and 17 00 until 09 00 weekdays Your first event should cover week day evenings in this case from 17 00 today until 09 00 tomorrow We want this to recur every Monday Tuesday Wednesday Thursday Friday and Sunday and to never stop recurring Horizon Administrator User Guide v3 4 Update Event Name Ev
201. trwn dgr dam through a Sman Phare Agee teen wth the benshi 42 75 MI pfn eal EDITI p eceterv m p M tee mA EI oelect the appropriate Codec from the drop down list Horizon Administrator User Guide v3 4 HORIZON Edit it teat user first it test user last IIT IM AI TIE miath You can now change the Codec if you wish or save to confirm You will see a confirmation notice which also advises how many bolt on licenses you have remaining HORIZON oe tea 1 E LL abi e LIN Wear Ce meet t a ate tasir i 4 Edit it teat user first it teat user last Pets mem fe Integrator Soft Client Integrator is a powerful desktop soft client that allows a user to control their Horizon service from their desktop without having to log into their Horizon portal or navigate through phone menus In addition the software integrates with a user s Microsoft Outlook programme making contacts easily accessible and drillable from Outlook and the Horizon Administrator User Guide v3 4 desktop This provides any business user with significant productivity gains with finding and dialling contacts made quick and easy using the click to dial functionality from the desktop Accessing key features and settings becomes very quick and easy and finding and dialling contacts very fast helping users to work more efficiently and be more productive Telephony presence with Click to Dial is also provided for up to 20 work col
202. uest when this is designated to a user it allows the user to associate their service profile with other devices that are assigned as a Host By design all users are added to the Horizon Platform as Hosts and Guests This provides the ability for all devices in all locations under one enterprise to be used in a hot desk environment For security purposes there will be an option to disable a user from being used as a host device To disable a user please see the Disable and Enable Hot Desking section Horizon Administrator User Guide v3 4 You are able to set up pre configured hot desks which a user can come in and use as they need To create a hot desk select List Users from the Users drop down in the menu loeateourr me Ves mmm Cal Lowape ILLNM Utena gerees karsanta Rei prai am hwaett n User Management 7 t Select the user whose handset you want to be set up for Hot Desking and click Edit Lasteoure ee Vad ew eee af Le wage ILLNM PATI E homrgw 112 x DLE am Hwsettn User Management Pg tdi i EnEn Click on Profile and then under the Settings table ensure that Enable Hot Desk is set to Yes if you want this handset to be a Hot Desk or No if you don t Click Save Horizon Administrator User Guide v3 4 te Ved mmm MIL ley o btaaggormit horgw 11205 LISSE 3 iacet n User Management At Admin level the Host can also force a disassociation with the Guest and also stop their handset
203. uide v3 4 o Sends incoming calls to users according to their position in a list After a call has been send to the last user on the list the next call is sent to the user at the top of the list Circular will continue the order even when a different call comes in e Regular o Sends incoming calls to the next available user in the hunt group Regular hunt group will re start from the top when a new call is made e Simultaneous o Sends incoming calls to all users in the group at the same time Once the call has been answered the remaining calls to other users are released The maximum number of users per hunt group is 15 in this case e Uniform o Sends the current incoming call to the user who has been idle the longest After a user has answered a call they move to the bottom of the queue e Weighted o Assign calls to users according to percentages you assign on the Hunt Group When creating a hunt group you will need to complete all the account information This will include what site the hunt group is based on even though it has a site all users can be added to it You will also need to assign the hunt group with a name a username and a caller ID The caller ID will be what is displayed on the device of who makes the call Once you have completed this screen click Continue to carry on making the hunt group When the next page loads you will get a feedback message that will tell you how many hunt group subscriptions you have left C
204. umber from the site You are also able to go to the create user page or create group page to quickly redirect yourself To set up one of the other features just click on the yellow button and you will be redirected to that page On each one of those pages you are able to select a button on the top right corner that will take you back to this page Horizon Administrator User Guide v3 4 Testing Site Add User Create Group w Current Site DDI Choose One w Manage Testing Site Schedules Authorisation Account Codes Call Policy Lreate and Manage lime scheduies fete and manage asulhorsstion accournl Authorisation Codes Call Barring Hot Desking As the company administrator you have the ability to set the Company Site DDI by selecting on the Current Site DDI Choose One tab Once clicked you can then select a Site DDI from the list of numbers allocated to your company s profile before clicking on the Update button to implement this for this site Add User Current Site DDI Choose One w Here You Can Change The Default Site DDI No DDI Assigned Number This site has no DDI assigned A site must first ha Aralia DEA Mamhera Choose One Cancel Update When this has been set within the main site management screen you will be able to see the current site DDI and edit this as required by clicking on the tab The schedule allows you to define an event or series of events so that some of your features can be d
205. umbers only and at certain times of the day To set up this feature look at sections restrict by number and restrict by schedule This can be achieved through the use of sequential ringing located under Call Setup in the Horizon systems Sequential ringing works in the same way a Hunt Group would in that you can define a set of numbers for an incoming call to try when an incoming call is made to your number Hover over Users and then click List Users Horizon Administrator User Guide v3 4 HORIZON Site Mangsgemm all Add lead Add User Growps thet Add Users Dove Mae Nurnbes ManAutoArendant Call Grea Devre Manageimnt Asti nieti ato inboard Ouittvoruted Premium Star wiar 4 Met cw eat atte Siebel 8 gt gt y Oupvanc OC 59931 Dat Quewe Group User Locate the User you want to set up Sequential Ringing for You can do this by scrolling through the User list or you can use the search facility presented on the page Click the Edit button next to the User you wish to set up Sequential Ringing for Dashboard Users Site Management User Management User Management Firat Name Usemamu Extension Site Abel Man astoriak Ber Beppe Brendan Calvin Captain Caspar Chuck f Nalnta Salartail 122 Partridge tostcall latlrayady Spadafora Aldred 25 Birdsoyu P504HM P5OTHM Click Call Setup Call Groupes Device Management Administration Last
206. up for Business hours then you would need to click on the After Hours tab which will allow you to define this also Clicking on the Continue button will then allow you to define a number for the auto attendant extension for internal call routing and display name for presentation once the call is delivered The next section is to assign your auto attendant a DDI number an extension as well as a caller display name You will need to select an available number that is attached to the site responsible for the auto attendant The caller display will be displayed on the device receiving the call Horizon Administrator User Guide v3 4 The final page to establish your auto attendant is to upload the audio file to be played when the call is connected This step can be bypassed if recording your message via a phone In order to upload this you ll need to record a file in the following format e wav format e Encoded with CCITT u Law e Formatted at 8 000 kHz 8 Bit mono 7 kb sec wo Finish and Edit v Finish and Show List After setting up your Auto Attendant without a file recording you have the ability to record an Auto Attendant message through a phone allocated to the same site as the Auto Attendant In order to action this you have to first setup the Company Voice Portal pass code which has now been added as a definable option under the Administration Voice Portal option Horizon Administrator User Guide v3 4 Prior
207. ve a bota of 0 new messages of wuch O wet b x You have a tond of C od messages of wich D we LU Once downloaded the user should follow the on screen instructions provided by the executable file Further information is available in the Integrator User Guide Horizon Administrator User Guide v3 4 Please note A local install will require admin rights on the relevant machine for the initial installation of an executable file exe Users must check with their network administrators before installing the software as some users may not be able to run exe files The client can be also deployed using Microsoft Group Policy Management Tool Soft Clients Passwords A single password that is separate to a user s Horizon portal password is generated per user by the system for use with ALL software clients Integrator Integrator CRM Desktop soft client and the mobile soft client If a user is using more than one client Integrator and the mobile soft client for example then only the assignment of the first client will result in a password being generated this will be received before a confirmation email with download instructions For all subsequent clients only the confirmation email will be sent Using 3G and 4G networks with Soft Clients Please carefully consider the following advice on the use of mobile and desktop clients We cannot guarantee any aspect of setting up and conducting a Horizon call over any mobile network wheth
208. with a letter e Capital letters should not be used Horizon Administrator User Guide v3 4 Standard Features Login Screen This will be the first screen that all Horizon users will see e 99 Depending on what login credentials you have entered you will be a 0 21940 r redirected to the administrator or the end users home page Unlimited communications If it is the first time you ve logged in then you will be taken to the Username initial login setup For an Administrator you will be asked to change Password your password from the one initially provided to you and you used z ss A orgot Fasswor to log in with For an end user you will be asked to set up call handling twinning and you will also need to change your password Anything you setup on initial login can be changed later Forgotten Password If you have forgotten your password you are able to request a new password that will be sent directly to your e mail This can be done HO RIZON by simply selecting the forgotten password on the login page Then Unlimited communications you will need to input your username and e mail The e mail needs to be the one connected with your account and then you will be sent a new password Changing Your Password To change your password as an administrator you click on Change Password in the top right corner of any page Then you need to input your old password followed by your new password For an end user you need to go to My Details w
209. work and a Call cannot be completed message will be displayed The call set up screen can be found on either the end users screen from the main menu or from an administrator login which can be found when editing a user From here you are able to edit some of the core features that an end user would use These features will vary depending on the service pack that the user has and whether the administrator has given permission to the user to edit all their own features Horizon Administrator User Guide v3 4 This service enables a user to define criteria that causes certain incoming calls to be Gina REE redirected to user specified destinations You are able to set up two different options for Bee TIrETIP iit when you are busy and for when you don t answer Settings Outgoing Calls Settings The when I m busy option works when you are already on a call and the person making ERREI Options the call will be either forwarded to another number send the call to a voice mail or have MNT erae no affect You are also able to select the same options for when don t answer but you Settings are able to select after how many rings an action is performed Settings Voicemail Settings Call Handling When I m Busy 9 Mo Action Forward the call to Send the call to voicemail after 3 v EEE 9 No Action Forward the call to Send the call to voicemail Voicemail Settings These are all the other settings that a Standard user can
210. y Polycom Soundstation side car Device Customisation Polycom It is possible to configure and reset line keys on the handset line keys on the side cars and also the soft keys on the handset Assigning a Speed Dial to a Line Key on a handset Note when you save your new line keys your device will automatically restart if the device is not in use If the device is in use Horizon will wait until the device is free and then restart Click Device Customisation Button Horizon Administrator User Guide v3 4 Edit User Edit Polycom 650 Profile Personal Details DDI Services Call Setup Permissions Phone Call Barring Device Details A Polycom 650 G 11 12 34 56 78 9A BC Polycom 650 Dynamic amp Manage Soft Clients Change Codec Change Device K Unassign Device Click Line Key Button Edit User Edit Polycom 650 Profile Personal Details Polycom 650 Device Customisation Soft keys Customise your devices soft keys iJ Soft Keys Click on a line key Services Call Setup Use this page to customise your dewce Permissions Phone Call Barring Select the features you would like customise from the list below Line Keys Customise your devices line keys Restart Device Send a request to remotely restart this device Ji Restart Device Horizon Administrator User Guide v3 4 User Management Edit User Edit Polycom 650 Profile Personal Details DDI Services Call

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