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Proactive Communication Station – User Guide

1. Select the Reject Call icon and the call will be cancelled or passed to your Forward on Busy number if enabled or passed directly to voicemail if enabled You will be returned to your previous call When you have two calls active on your phone you can a Use the Switch icon to switch between the two calls Select the Conference icon to create a 3 way conference with you and the two calls If you choose to ignore a call waiting on your phone ie you do not select the Switch icon the caller will be automatically passed to your Forward on No Answer number if set or to voicemail if enabled otherwise the call will continue to ring on your extension If you select the Switch icon and choose not to answer or choose to reject the call waiting the caller will be automatically passed to your Forward on No Answer number if set or to voicemail if enabled and you will be returned to your previous call 5 Series V3 2 1107 2 SOT User Configuration PCS 400 410 and 50 User Manual Sp liceco nS 28 PCS 400 410 and 50 User Manual User Configuration Turn off the Intermittent Beep When Call Waiting is enabled you may not wish to hear the intermittent beep when a second call is received and may wish to be informed visually on the PCS only This tone can be turned off as follows a 1 Select the User Preferences icon Select the General tab 2 3 From the Call Waiting list box select No Tone 4 Select OK When t
2. i Ka Sp licecom gt ade PCS 400 410 and 50 pe na Switch to Hands Free PCS 400 410 only You may wish to switch between hands free and handset operation without interrupting the call From handset to hands free select the Speaker icon and replace the handset From hands free to handset lift the handset Please note If you select the Speaker icon while in hands free mode you will end the call Mute a Call PCS 400 410 and PCS 50 as an IP Phone only You may wish to prevent the caller from hearing your conversation with another colleague for example Select the Mute icon to mute your call Select the Mute icon to turn this feature off Changing the Volume PCS 400 410 and PCS 50 as an IP Phone only You can change the ringing volume and conversation volume at any time during or before a call Changing the Volume before a call 1 Select the Speaker icon 2 Select the Volume Up or Down icons as required Select the Exit icon to return to your Home Page Changing the Volume during a ringing call 1 The Call Status screen will appear when a call is received 5 Series V3 2 1107 2 18 Call Handling PCS 400 410 and 50 User Manual dC 19 PCS 400 410 and 50 User Manual Splicecom gt p Call Handling of 2 Select the Volume Up or Down icons as required ln 3 The ringing volume will increase or decrease Changing the Volume during a call 1 Answer the call in the normal way
3. y Cc o Splicecom gt maximiser Free your Network PCS 410 400 amp PCS 50 User Manual Version 3 2 November 2007 Part No DOC MN PCS400 50 00 os vnwsplcecom com PCS 400 410 and 50 User Manual splicecom Contents TG o a 1 Hone aL POP uo E CO cae abeeae oes A E EE E E E 3 Your PESCANDO ten pc ee eee AEE A ETE 5 N lA O 6 Aasye tao Cal serias loto alioli rr tty 7 A Re nee e o OI 8 A E A 9 Plica Calo ola tras cl ee ee 10 Ten OA o o RO A 10 a oe OnE EN OnE ees ea ee PNET mE see Te enero 13 REA Otilia 13 Displaying a Web Pape of Dibnc mice nieta 15 WPA ita AAA nO 15 EAS A PO UP Uno o seatiueaeestecsescutecsesetsasee Suteaseseuehes E 16 SU O AS O id 18 Mn A 18 Artaud do A o oo AA 18 Keon OP o A erate saueaanpa 19 O o 21 Conic ee O 23 too AAA A A A 25 EE tu y aru cencauet seg ranttnceneeaenesscdnagess 26 CAT E a E E T ee O A E 28 COI 5 A O 31 Do AD i e ENER A EAEE STEE NIN E EAE ATEA AE EAE E E EE EEE O A 33 Porin TL N a POP o O E ae ors 35 Speed De T rO e E E E EE EE A N E E A A ry 36 Ciao roue no DOS 40 Uso yt te o stereo E 43 oa Ie 0 sd PUE PO OCDE E CO O O E E 45 PD OAT noa AE A o II undatest EAEE A EE 48 A MP A EEE D SS a 63 A e A E 0 oO A 74 Sc AO ia 76 Koar A D sree EE EAA E A seen uetesestecuoscsveqeceeouacdssensssaunoue 79 TC yO OLE AAA A NO E erat eanaeapan aint gates 87 E O PE E iO UU sn cs Sete ase A AET AA I encecetee 91 5 Series V3 2 1107 2 He Contents PCS 400 410
4. 5 Series V3 2 1107 2 80 Icons in Brief PCS 400 410 and 50 User Manual Spliceco Ss Dial Pad Receiving a Call 5 Series V3 2 1107 2 81 PCS 400 410 and 50 User Manual Icons in Brief Park Slots set by default for slots 1 4 Mute off Mute on Handset volume down Handset volume up Speaker On off hook Messages to access your Incoming Call History and voicemail messages Contacts to access the Contacts directory Favourites to access your Speed Dials list Departments to access the Departments directory Users to access the Users directory Pick Up to access the list of currently ringing extensions via the Pick Up screen Redial to access the list of calls made from your extension via the Redial Number list Answer to answer an incoming call Reject Call to reject an incoming call the call will pass to your Forward on Busy number if set or to voicemail if enabled Messages to reject an incoming call and pass the caller to voicemail if enabled 81 Icons in Brief PCS 400 410 and 50 User Manual splicecom Answered Call my i al F d M gt 5 Series V3 2 1107 2 82 PCS 400 410 and 50 User Manual Icons in Brief Ringing volume down Ringing volume up Speaker on hook Information to display the web page configured for this caller Reject Call to cancel the call
5. Call History The Call History pane within Call Status will display a list of the internal users that have handled the call So that when a call is transferred among several users each user will be able to view who has previously dealt with the caller KatieB 12 47 8 9 2004 PaulT 12 46 8 9 2004 5 Series V3 2 1107 2 12 Call Handling PCS 400 410 and 50 User Manual i Ka Sp licecom gt sdo PCS 400 410 and 50 pe a Add a Note to a Call During a call you may wish to make notes about the call for example the caller s name the details of his enquiry etc This information not only acts as an aide memoir for you but will also be passed to another User of a PCS when the call is transferred 1 Click on the Add Note icon 2 Enter any text required in the Note box PCS 400 410 if a keyboard is not available select the More button to access the on screen keyboard Select OK when A ready Note he x Rob Styles Ocean Support Ltd Add to Call Cancel 3 Click on Add to Call 4 The text together with the name of the originator of the note and the date and time will appear in the Call Notes pane of Call Status Rob Styles Ocean Support Lid KatieB 7 9 2004 14 22 5 This information will be passed on with the call if transferred The Call Notes pane can be enlarged by pressing or clicking within the pane Press or click within the pane to return to the original size Please note If the Add to Contact
6. Users Directory PCS 400 410 and 50 User Manual splicecom 5 48 PCS 400 410 and 50 User Manual Departments Departments are a feature of the maximiser system that allows calls to be routed efficiently to a group of Users by dialling one number either internally or externally The following describes the usage of your PCS when Departments are used on your maximiser system Working as a member of a Department Due to your role in your company you may have been placed in a Group on the maximiser system For example if you are part of a Sales team you may be placed in a Sales Group or part of a Reception team or part of a Support team you may have been placed in a Group The purpose of creating Groups on your system is to ensure the efficient handling of incoming calls For example you may wish to ensure all incoming calls to Reception can be shared among several colleagues to ensure the calls are answered quickly or you may wish to ensure that support calls are shared equally among the Support team A Department determines the routing of a call to a Group and your System Administrator will inform you if you will be receiving Department calls and how that Department is configured Receiving a Department Call Instead of your details being displayed Call Status will display the Department name together with any other relevant information such as the extension number click within the Local Person Number pane to view this infor
7. You may wish to ring a Department in order to talk to any available member of for example the Personnel department rather than ringing one specific member of that department only to find they are not available and then having to ring another extension etc 1 Lift the handset or select the Speaker icon You will be presented with the Dial Pad 2 Dial the extension number of the Department required or 2 Select the Departments icon A list of the Departments on your system will appear 3 Use the Search facilities to find the Department you require please refer to page 43 for further assistance iN Select the Department required then select the Dial icon or press Enter LE Of 5 Series V3 2 1107 2 49 Departments PCS 400 410 and 50 User Manual i C Sp licecom gt 50 PCS 400 410 and 50 User Manual Departments 4 Double click the Department required and the call will be made 5 The Call Status screen will appear displaying the extension and Department you are ringing and your details lolxi File Edit Help Accounts 8002 lE Personnel 8003 Reception 8000 Sales 8001 CP Support 58004 aq To exit from the Departments Directory select the Exit icon or press Esc Transfer a Call via the Department Directory 1 Select the Look Up icon 2 Select the Departments icon 3 Select the Department required then select the Dial icon or press Enter or Double click the Dep
8. for example you wish to answer your colleague s phone when they are not at their desk 1 Lift your handset or select the Speaker icon E 2 Select the Pick Up icon 3 Each ringing extension will be displayed 4 Click on the relevant icon to pick up the call 5 Series V3 2 1107 2 16 Call Handling PCS 400 410 and 50 User Manual di lt Sp l ICecom gt adi PCS 400 410 and 50 pe a AA a File Edit Help Please note e If you are currently on a call when you pick up a ringing call your original call will be parked in the first available park slot Please refer to page 15 for further information on parking a call e Ifyou are a member of a Company a feature of the telephone system you will only be able to pick up calls from extensions that are members of the same company and you will need to add the relevant extensions to your Speed Dials list Please refer to your System Administrator for further information on Companies and please refer to page 36 for information on Speed Dials The Call Pick Up screen will also display calls ringing for a Department and the number of calls waiting to be answered Click on the relevant icon to pick up the call You do not have to be a member of the Department to pick up a Department call TI j ix File Edit Help E OS For further information on Departments please refer to page 48 5 Series W3 2 1107 2 17 Call Handling PCS 400 410 and 50 User Manual
9. whereabouts and when you will be available An Out of Office Message can be configured and this will be displayed on your colleagues PCS when they attempt to call you Setting an Out of Office Message 1 Select the User Preferences icon 2 Select the General tab 5 Series V3 2 1107 2 31 User Configuration PCS 400 410 and 50 User Manual Spl iceco nS 32 PCS 400 410 and 50 User Manual User Configuration 3 From the Out of Office list box select either e In Meeting e At Lunch e On Holiday e Off Site In the Out of Office text box enter the message that will accompany the above message eg until Monday until 3 pm etc 5 Select OK User Configuration xl General Numbers DNE Exceptions Forwarding Speed Dials Ring Tunes Call Waiting hone E Follow Me Que OF Office Jon Holiday until Friday 11 2 Do Not Disturb cancel moy Making a call to a colleague with an Out of Office message If a colleague has an Out of Office message set this information will appear in the Notes section of the Call Status screen This feature will not change the manner in which your call is handled l0 x File Edit Help PaulT 2016 o On Holiday until Friday 11 2 x No History Ll Labio e 4 5 Series W3 2 1107 2 32 User Configuration PCS 400 410 and 50 User Manual Sp liceco nS 33 PCS 400 410 and 50 User Manual User Conf
10. 07890247898 x 5 Series V3 2 1107 2 29 User Configuration PCS 400 410 and 50 User Manual splicecom 30 PCS 400 410 and 50 User Manual User Configuration Please note When you have Dual Personal or Dual All set you can set a different ring tune to play on your PCS to remind yourself that this feature has been set Please refer to page 40 for further details For information on Working as a member of a Department please refer to page 48 Turn off Follow Me 2 3 4 Select the User Preferences icon Select the General tab From the Follow Me list box select None Select OK Using Forward on Busy You may wish to forward your calls only when you are on an existing call Select the User Preferences icon Select the Forwarding tab In the Forward on Busy Number field enter the internal or external number to which calls are to be forwarded To set this feature select the Forward on Busy tick box Select OK To turn off this feature un tick the Forward On Busy tick box 5 Series V3 2 1107 2 When this feature is set if you do not wish to answer an incoming call and wish the call to be passed to your Forward on Busy number select the Reject Call icon User Configuration d f x General Numbers DND Exceptions Forwarding speed Dials Ring Tunes Forward On Busy Vv 2012 Forward On No Answer Vv 2012 30 User Configuration PCS 400 41
11. 2 Select the Volume Up or Down icons as required or fin 3 The volume of your handset will increase or decrease Incoming Call History Incoming internal and external calls that you have answered will be logged in your Incoming Call History View your Incoming Call History gt From the Call Control toolbar select the Messages icon to view the 2 Incoming Call History PeterU JaneB PaulT PaulT 15 15 6 11 2004 JaneB Gyi5 14 6 11 2004 PaulT 14 36 6 11 2004 PaulT The green icon indicates an answered call A 5 Series V3 2 1107 2 19 Call Handling PCS 400 410 and 50 User Manual i C Sp licecom gt 20 PCS 400 410 and 50 pe a The time and date of the call will be displayed together with the caller s number and if this number is recognised by the system the Name of the caller The Mailbox column will indicate the recipient of the call this is relevant if you are a member of a Department pleaser refer to page 48 for further details or a colleague has forwarded his calls to your extension Entries are listed in date and time order with the newest at the top Each column displayed in the Incoming Call List can be resized by pointing at the line to the right of the column title with your mouse finger or stylus A double headed arrow shape will appear Hold down your mouse finger stylus and move the column to the left or right Your last 10 answered calls will be listed If this number is
12. 83 keyboard s OTE C09 raton 88 Maltple asta Sustancias 1i A A EEE EE TE ET 18 K OA A N A 10 e e ero caren nn ear eae eee nee ae 63 INtisanco Calls cele T nr renner ere ear ere 21 On serecr Cy DOA d aoo er 25 re Orice NES Cacti arate 31 Pare Call pera ere sre rere rere ere eer re etre renter Teer mre 15 ad O 15 TO pana E E 1 CAMAS een teemere eerie eer erent 26 WANS ES OPA chats ses PO T E eacsepneece 18 PASC o AAA E 5 Da os AA caine 25 A A tern en mer renner erect ce 4 IP CSO ra E A 1 PON Eo a E E E A eer ee re rere tran 76 SIC TN INC OW O e 4 Pick up pick up a Department call usaras 51 pick upa parked CAM iien 16 pick up a ringing extension sssserrsersrrer 16 POFO CONC O eroien n reer rer E terete q P na PE O ene ert aren arr a were 76 POR e 6 js OPA PACA PO O eeaeee 77 Puta calor lol soi leales debi 10 Receiving a call e Uno o II 31 keyboard SORE CUTS cursada 88 PE O a cal trapos ptes 70 PC cOra HVC TING no 71 Redial 5 Series V3 2 1107 2 92 92 PCS 400 410 and 50 User Manual Index lncomine Cal Histo isa 20 Redial Nunberls triana 13 Redial Number List o AT 85 keyboard short cuicos 89 Recta caleta 8 Remote BF ranas 78 Resize the PCS 50 Window sisessiccieecoosvesvssavetsccersuedesedeess 4 ori cae ener eee Po 40 Screen AN cause ip onc anes iw vactansa A 4 Search JES M S croata 43 Bet AO OI esee Ee 76 Short Code Pesa MAS pupa 39 Show Departments on Connetti niga 61 Show Favourites on Conn
13. Configuration Please note When Do Not Disturb has been set 1 Your PCS or analogue handset will provide a broken dial tone to remind you that this feature has been enabled EN 2 Your Speaker icon will be displayed with a blue background Turn off Do Not Disturb 1 Select the User Preferences icon Select the General tab Un tick the Do Not Disturb tick box Select OK o N Setting a Do Not Disturb Exception Number If you wish to set Do Not Disturb but need to receive a call from a specific colleague or external number you can set this number as a Do Not Disturb Exception 1 Select the User Preferences icon 2 Select the DND Exceptions tab PCS 50 only 3 Inthe Do Not Disturb Exception Number field at the bottom enter the internal or external number required 4 Select Add PCS 400 410 only 3 Select Add 4 Inthe DND Exception field enter the internal or external number required 5 Select OK 6 The number will appear in the DND Exceptions list 7 Select OK This now means that whenever you set Do Not Disturb you will not receive any calls except from yout Do Not Disturb Exception numbers 5 Series V3 2 1107 2 34 User Configuration PCS 400 410 and 50 User Manual lt Sp fi ce CO Mn 30 PCS 400 410 and 50 User Manual User Configuration User Configuration i x General Numbers DND Exceptions Forwarding Speed Dials Ring Tunes 01923478326 2012 OK Cance
14. From the Call Control toolbar select the Contacts icon A list of Contacts stored on your system s database will be displayed 2 Select the Contact required 3 Select the Further Numbers icon If you wish to dial the Mobile number select the Mobile button if you wish to dial the Home number select the Home button etc Mobile 4 O vas Select Number 3 3 E x Telephone 01256307306 Mobile 07890239899 Home PO Sparel NN Spares PO Cancel Transferring a call to a Contact s mobile or home number 1 Select the Look Up icon 2 Select Contacts 3 Select the Contact required 5 Series V3 2 1107 2 56 Contacts PCS 400 410 and 50 User Manual Ce Sp I i cecom 57 PCS 400 410 and 50 pipas 4 Select the Further Numbers icon Mobile 5 If you wish to dial the Mobile number select the Mobile button if you wish to dial the Home number select the Home button etc 6 The original call will be placed on hold and the new call will be made gt 7 Select the Transfer icon when ready For further information on transferring calls please refer to page 10 Amending the details within a Contact Please note you will only be able to make a change to a Contact s details if given the required permission Please refer to your system administrator for further information 1 From the Call Control toolbar select the Contacts icon 2 Select the Contact required Select the
15. Messages icon The Incoming Call History will appear 2 Select the message to be deleted click under the Time column 5 Series V3 2 1107 2 2654 Voicemail PCS 400 410 and 50 User Manual KE 66 PCS 400 410 and 50 l Splicecom gt s A 3 Select the Save icon Ring back the Caller 1 Select the Messages icon The Incoming Call History will appear 2 Select the message to be deleted E 3 Select the Dial icon and a call to the source of the message will be made This facility is available for internal and external numbers however if the caller s number has been withheld or not received by the system this facility will not be available The Number column will indicate if the caller s telephone number has been received If the incoming number is matched to a User or Contact stored within the telephone system s database the Further Numbers icon will allow you to dial another number eg mobile number stored for this User or Contact The New Contact icon will allow you to either create a new Contact where the external number received with the call selected will automatically populate the Telephone field or view the User Details for the internal call selected For further information on Using the User Directory please refer to page 45 and for further information on Working with Contacts please refer to page 52 Changing your Greeting A default message will be played to a caller when trans
16. cancel the new entry Create a new Contact from the Redial Number list If you have made a call to an external contact this call will be logged in your Redial Number list please refer to page 13 for further details The number listed can be used to create a new Contact record and the number will be automatically entered into the Telephone number field Please note you will only be able to add a new Contact if given the required permission Please refer to your system administrator for further information 1 From the Call Control toolbar select the Redial icon to view the Redial Number List 2 Select the call required by clicking under the Time column 3 Select the New Contact icon 4 Enter any details required Select OK to save the new Contact or Cancel to cancel the new entry Delete a Contact from the database Please note you will only be able to delete a Contact if given the required permission Please refer to your system administrator for further information 1 From the Call Control toolbar select the Contacts icon 2 Select the Contact required 7 i 3 Select the Information icon 4 The Contact Details for the selected Contact will be displayed 5 Select Delete Please note that the Contact will be deleted from the centralised database and therefore will no longer be available to your colleagues Using a Web Page with a Contact A Contact can be configured so that a web page relevant to that C
17. close the application or right click on the icon in the System Tray and select Exit if required Start Minimized This option if selected will automatically minimise the PCS 50 to the System Tray when the application is opened This feature will operate when the application is next started and will also tick the Mimimize to System Tray option if not already selected and will operate as described above Pop On Connect this feature is used in conjunction with the Minimize to System Tray feature and when the PCS 50 is used in partner mode If enabled the application will pop up once the call has been answered by the handset Floating Text Enables or disables the floating text that appears on your PCS screen when a call is received Select the Colour button to change the default colour of this text Multiple Instances Enables or disables the ability to run more than one PCS 50 as a partner to an analogue phone PCS 50 or 400 on your PC This is useful when as part of your job role you need to monitor a colleague s phone voicemail etc 5 Series V3 2 1107 2 eps System Administration PCS 400 410 and 50 User Manual 78 PCS 400 410 and 50 User Manual System Administration splicecom Remote BLE this option will enable or disable the busy lamp field feature when this PCS 50 is used across for example a VPN connection Please note do not use this feature when this PCS 50 is used on the local LAN Dedicated Console Mode Whe
18. not used for a specified amount of time This is useful if you forget to manually log off Please refer to your System Administrator for further details If you access the log in screen by mistake wait for the PCS to return to your Home Page Hot Desking 5 Series V3 2 1107 2 75 PCS 400 410 and 50 User Manual splicecom 76 PCS 400 410 and 50 User Manual System Administration View the PCS set up information 3 From the Call Control toolbar select the More Options icon twice Select the Information icon The following information will be displayed e Software version e IP address of the PCS 400 410 or the PC running PCS 50 e User currently logged in e Extension number of the User e IP address of the Call Server to which the PCS is connected e IP address of the Call Server providing the User s voicemail service When finished select OK About PCS50 splicecom proactive _ communication Station PCS 50 2 2 593 on 192 168 0 250 Copyright SpliceCom Ltd 2002 User Geraldine Hope Extension 2004 Server 192 168 0 1 Home server 192 168 0 1 Setting Preferences for a PCS 50 To access the Preference dialogue box from the Menu bar select File and then Preferences 5 Series V3 2 1107 2 76 System Administration PCS User Manual splicecom T PCS 400 410 and 50 User Manual System Administration Preferences IPAddress 192 168 0 1 Port PO Partner Login Code Hotde
19. or received by this Contact c Show Info On Connect the web page will be displayed once a call to and or from this Contact has been answeted 4 From DirAutoURL list box select either a Bothway the web page will be displayed when a call is made to this Contact and when a call is received from this Contact b Incoming the web page will only be displayed when a call is received from this Contact c Outgoing the web page will only be displayed when a call is made to this Contact 5 Select OK to save the changes Contact Details q 3 q x Name Janet Clark Sob Title fF Description First Name anet Telephone 0125387386 lace aie clark Mobile 07890239899 Company Hornet Dynamics Home Po Dept Sales Fax 01256387390 Street 50 High Street Sparel PO City Manchester Spare2 PO County o Ambiguous o PostCode E Account Po Country o Our Ref o Direct Rt To o Web Jwwwnhomet com AutoURL show Info On Connect y DirAutoURL Incoming xl Cancel Delete Notes Displaying a Directory for a Contact A Contact can be configured so that either the Users or Departments directory or your Favourites Speed Dials will automatically appear after a call to and or from a Contact is Contacts PCS 400 410 and 50 User Manual 5 Series V3 2 1107 2 60 KE Sp I i cecom gt 61 PCS 400 410 and 50 girona answered This is useful if for example a call from a customer needs to be handled quickly and efficiently Handling a ca
20. telephone number has been received 5 Series V3 2 1107 2 20 Call Handling PCS 400 410 and 50 User Manual C 21 PCS 400 410 and 50 User Manual S iE l ce C O m Call Handling Delete an Incoming Call The Incoming Call History will display the last 10 answered calls and will delete the oldest once this number has been exceeded however you can manually delete an entry if required S lt 1 From the Call Control toolbar select the Messages icon The Incoming Call Aa Histoty will appear 2 Select the call to be deleted by clicking under the Time column 3 Select the Delete icon Select the Exit icon or press Esc to return to your Home Page Nuisance Calls oz If the Nuisance Number icon appears within the Incoming Call List screen this means your telephone system has been configured to allow you to black list incoming external numbers as follows 1 From the Call Control toolbar select the Messages icon The Incoming Call History will appear 2 Select the call by clicking under the Time column which displays the external number you wish to black list 3 Select the Nuisance Number icon You will no longer receive a call from this external number the caller will either be routed to another User or Department to handle the call or played a message Please refer to your System Administrator for further information Missed Calls When a call has been received by your PCS that you
21. to or receive a call and you wish to view Call Status select the Exit icon Please refer to your System Administrator for further details Displaying a Directory Each User of the telephone system including you can be configured so that either the Users or Departments directory or your Favourites Speed Dials will automatically appear after a call you have made or received is answered This is particularly useful if you need to be able to quickly and easily transfer calls If a directory is displayed after a call you have made or received is answered please refer to the relevant section in this manual to find out how to handling the call using this directory Favourites page 38 Users page 46 and Departments page 50 ar If you do not wish to use the Directory displayed select the Exit icon to return to Call Status Please refer to your System Administrator for further details Parking a Call This facility allows calls to be put on hold in a system area so that the call can be picked up from any other extension on the system The PCS provides four Park icons to access Park slots 1 2 3 and 4 Ifa call is parked via one of these Park icons all users of a PCS 400 410 100 50 and Operators Console will see the call parked and can retrieve the call if required Park a Call A 1 Select one of the four Park icons 5 Series V3 2 1107 2 415 Call Handling PCS 400 410 and 50 User Manual i C Sp licecom gt
22. you are on the call Please note you will only be able to add a new Contact if given the required permission Please refer to your system administrator for further information ae 1 Select the Look Up icon E gt 2 Select the New Contact icon 3 Enter any details required 4 Select OK to save the new Contact or Cancel to cancel the new entry a Use the More Options icon to return to the call handling icons If you end the call before completing the new entry the Contact Details form will stay open until you select OK Create a new Contact from the Incoming Call History If you have received a call from an external contact this call will be logged in your Incoming Call History please refer to page 19 for further details The number listed can be used to create a new Contact record and the number will be automatically entered into the Telephone number field Please note you will only be able to add a new Contact if given the required permission Please refer to your system administrator for further information 1 From the Call Control toolbar select the Messages icon to view the Incoming Call History 2 Select the call required by clicking under the Time column 3 Select the New Contact icon 4 Enter any details required 5 Series V3 2 1107 2 58 Contacts PCS 400 410 and 50 User Manual C Sp liceco Mn aos PCS 400 410 and 50 User Manual Contacts 5 Select OK to save the new Contact or Cancel to
23. you have Follow Me Dual Personal or Dual All set please refer to page 29 for further details you may wish to have a different ring tune played on your extension to remind you that this feature has been set 5 Series V3 2 1107 2 41 User Configuration PCS 400 410 and 50 User Manual Sp liceco nS 42 PCS 400 410 and 50 User Manual User Configuration 1 Select the User Preferences icon Select the Ring Tunes tab From the Type list box select Dual Ringing From the Tune list box select the Tune required Select the Add button The new entry will appear in the Ring Tunes list Select OK Nn OHO A WO N User Configuration General Numbers DND Exceptions Forwarding Speed Dials Ring Tunes CallerID 2016 Ring Tune 5 CallerID 01923287693 Ring Tune 3 DualRinging Ring Tune 6 Type Ss Add Telephone Tune z Dee cancel The System Type is used for calls generated by the telephone system for example voicemail call back Please refer to your System Administrator for further information PCS 50 users please note e Your PC must have a sound card in order to use the Ring Tunes facility and the selected ring tune will be played over your PC s speakers If you are using the PCS 50 application to partner your analogue handset your analogue phone will still use one of its pre set ringing cadences e If no ringing is required enter a tune number where no corresponding WAV file is stored on you
24. 0 and 50 User Manual Sp liceco nS 31 PCS 400 410 and 50 User Manual User Configuration Using Forward on No Answer You may wish to forward your calls only when you are unable to answer your phone when for example you have left your desk temporarily or are in a meeting 1 Select the User Preferences icon 2 Select the Forwarding tab In the Forward on No Answer Number field enter the internal or external number to which calls are to be forwarded 4 To set this feature select the Forward on No Answer tick box Select OK By default your extension will ring for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default setting has been changed To turn off this feature un tick the Forward On No Answer tick box Receiving a Forwarded Call If a colleague s calls have been forwarded to your extension when you receive a forwarded call the colleague s details will be displayed in the Call Status screen to enable you to identify and answer the call correctly When using a PCS 50 the floating text displayed on your PC screen when a call is received will also display your colleague s name when their calls have been forwarded to you To enable or disable this feature please refer to page 76 Amy Stewart on 2010 for Sebastian Falks Out of Office Message When you are unable to answer your phone you may wish to inform your colleagues of your
25. 1 5 Use the Switch icon to switch between the two calls 6 Finally select the Transfer icon to connect the two calls regardless of which call you are currently connected to Of 5 Series V3 2 1107 2 10 Call Handling PCS 400 410 and 50 User Manual i Ka Sp licecom gt edd PCS 400 410 and 50 pe Leen 6 Select the Reject Call icon or press Esc to clear the call you are currently connected to and return to the other call or wait for the other end to hang up If you are the user transferring the call or the intended recipient of the transferred call before a call is transferred your Call Notes pane in Call Status will display the following message I have caller s name if recognised by the system on hold name of User transferring the call time and date For example have JohnM 2009 on hold KatieB 13 18 8 9 2004 F Unannounced transfer Blind Transfer gt 1 Select the Transfer icon or press Enter 2 Dial the number required internal or external number 3 The call will be automatically transferred to this number You will no longer have control of the call If you are a recipient of an unannounced transfer answer the call in the normal way Call Status will display the name of the original caller and the Call History pane will display who transferred the call to you Note If using a PCS 50 the floating text will display the name of the original calle
26. 10 e The Speaker icon will only end the call if used in hands free mode otherwise this icon will switch from handset to hands free mode please refer to page 16 for further details e Ifa call is made or answered using the handset when the distant end clears the call the Call Status screen will remain allowing you to pick up a parked call see page 15 for further details ot allow you to make another call by pressing the Speaker icon Replace your handset if this is not required Call Status While in the progress of any call the following screen will be displayed giving you the status and details of your call You will also be given the ability to place a call on hold transfer a call etc as described in the next part of this User Manual Park icons AE NY Remote i lt gt A A Ta Person PaulT 2016 Number Local gt User KatieB Ge Reject Call Person Mo Motes Number Call Notes a a New Call gt Add Note r a Look U 2 P Ex Record Call CORA O e EY o bad Mute Volume Down Volume Up Favourites Dial Pad Speaker On EME Speed Dials If you ate receiving a call the Remote Person Number section displays the caller s information and the Local Person Number section displays the recipient s information this may be your details a colleague s details when their calls are forwarded to your extension or Department details please refer to page 48 for further details
27. 923287693 John 2018 Paul 2009 Sam 2002 Support 8004 Description Add Short Code Telephone Number Delete Making a call with a Speed Dial 5 Series V3 2 1107 2 From your Call Control toolbar select the Favourites icon and your Speed Dials will be displayed Select the Speed Dial required and a call will be made automatically If an internal Speed Dial is displayed with a red background this means the User is currently busy If an internal Speed Dial is flashing between a yellow and red background this means that either the User s extension is currently ringing or there are calls queuing for that Department The number of calls waiting to be answered will be displayed 237 User Configuration PCS 400 410 and 50 User Manual dC 38 PCS 400 410 and 50 U M 1 Splicecom gt n 2 Support Transfer a call via a Speed Dial Your Speed Dials are displayed within Call Status to allow you to quickly and easily transfer a call PCS50 O x File Edit Help PaulT 2016 User KatieB E Letty Let 99999 08 No Notes gt E KatieB 11 56 10 11 2004 f EH Paul 4 o TI pre o 3 3 a Ep 1 Select the Speed Dial required 2 The original call will be placed on hold and the new call will be made 3 Select the Transfer icon to complete the transfer For further information on transferring calls please refer to page 10 5 Series V3 2 1107 2 38 User Co
28. Forward the message you are currently listening to Delete to delete the message you are currently listening to Save to save the message you are currently listening to Rewind by 2 seconds Forward by 2 seconds Play old messages Play previous message 86 Icons in Brief PCS 400 410 and 50 User Manual 87 PCS 400 410 and 50 User Manual Icons in Brief Splicecom gt Play next message Exit to return to Incoming Call History Recording a Voicemail Greeting Record re record greeting Delete to cancel the new greeting and return to the previous greeting Exit save the new greeting and return to the Incoming Call History Hot Desking Log in Log off Keyboard Short cuts Home Page Windows Apple Mae Create a new Contact Enter an Account Code CTRL M Go to Incoming Call History Browsing Web Pages CTRL C Copy to the clipboard Back one page 5 Series V3 2 1107 2 287o Icons in Brief PCS 400 410 and 50 User Manual 88 PCS 400 410 and 50 User Manual Icons in Brief splicecomS Dial Pad CTRLAM Receiving a Call CIRL A Answeracall o o o O CTRL V Divert an incoming call to voicemail Answered Call CIRLAD CIRIA ETT E Clear current call Multiple Calls Transfer a call CTRL A Switch toggle between the two connected calls CTRL V Create a Conference with the two connected calls Contacts Users Departments Directories Dial t
29. Information icon 4 The Contact Details for the selected Contact will be displayed You can amend or add information and view and add Notes stored with this Contact 5 Select OK to save any changes or Cancel to exit without saving the changes Create a new Contact Please note you will only be able to add a new Contact to the database if given the required permission Please refer to your system administrator for further information 1 From the Call Control toolbar select the Contacts icon 2 Select the New Contact icon 3 A blank Contact Details form will be displayed Enter all the information required 4 If you wish to add any notes to this Contact select the Note button and enter the text required 5 When ready select OK to save the new Contact or Cancel to cancel the new entry 5 Series V3 2 1107 2 2575 Contacts PCS 400 410 and 50 User Manual Sp liceco nS 58 PCS 400 410 and 50 User Manual Contacts PCS 400 410 if a keyboard is not available select the More button to access the on screen keyboard Select OK when ready Please note that a new Contact will be saved in the centralised database and therefore will be available to your colleagues also using a PCS Create a new Contact during a Call You can also add a new Contact to the database during a call The caller s incoming number will be automatically entered in the Telephone number field and the further information can be added while
30. S MINS ean O seesaie 51 Si A 9 CANN alar PPOPAO0 V0U O A 26 Column width Dira AA sales nese eda ated osetia 44 Incoming Call Ptos 20 Go E E espias 23 COMAS cot EEEE EEEE 53 Adda NOE ii 54 PASI OOS NUM DEE popa 62 O oro citen doo iricio 60 61 automatically display a Directory eee 60 automatically display a web page esses 59 Dir uo UR D soeren ea 60 61 JE e s e eo E aan aeesgcan ee serdese D9 Dedicated Console Mode iianpn is 78 e E aora 48 automatically display a ditectory eens 51 automatically display a web page esseere 50 SIE Bie A rere rr Te erent 5 E A 48 A eter erm er rere rrr 49 5 Series V3 2 1107 2 91 91 PCS 400 410 and 50 User Manual Es A N E E aust 48 Incomine Cal TAI SCOT oeste 51 o earn 49 OVC ONIN polen 71 DIM Ptc ana 5 Ln 01 E E E E E sores 81 keyboard Ot CU Seeiso 88 IY EOI AA o 43 automatically display a Directory eee 15 o16 bucahala lcd abye renee rere ener nT re erernr err rr err 44 CIA CS ssl 53 D pan EN apta a mre a re 49 KEE Si BE POE TT E E E E uted 84 keyboard s BOr CUS aac i 88 E A uo O aeruceerumstetcorete evens teens 43 A e ero eit ements seein ays 45 DO Not Ditar urement ee reer ery r 33 Do Not Disturb Exception Number 34 A eur eee ere N em eee 8 Ley vores Cal ondaa eee ere ee 7 Paternal Rino TUNG rai 40 PO a E araop 36 DOOM E E O E A 85 Floating Text leeis asa te CSPOT RA POC N Td Bo A r mera re ear eee 7 tec niasa Department c
31. Sp fi ce CO Mn 26 PCS 400 410 and 50 User Manual User Configuration Calibration PCS 400 410 only This facility will allow you to ensure that the stylus is pointing to the correct place on the screen Call Waiting The Call Waiting feature allows you to receive a second call while connected to another call Turn on Call Waiting 1 Select the User Preferences icon 2 Select the General tab 3 From the Call Waiting list box select Enabled 4 Select OK x General Numbers DND Exceptions Forwarding Speed Dials Ring Tunes Call Waiting Out OF Office Enabled y in the Office y Follow Me until 2pm None y 7 Do Not Disturb Handling a waiting call 1 When a second call is received you will hear an intermittent beep in your handset and the Call Waiting message will appear on the screen This message will disappear after a few seconds or alternatively click on the message 5 Series V3 2 1107 2 26 User Configuration PCS 400 410 and 50 Uset Manual lt Spl iceco MTM 27 PCS 400 410 and 50 User Manual User Configuration PaulT 2016 User PaulT Paul Teasdale Support KatieB 10 39 24 9 2004 OBRA A E Ey dm The Switch icon will appear on the right hand side of the screen Select the Switch icon to view the caller s details Your first call will be placed on hold Select the Answer icon or press Enter to answer the second call or
32. ail message CTRL A Forward by 2 seconds AT CTRL B Rewind by 2 seconds CTRL F Forward the message 5 Series V3 2 1107 2 89 Icons in Brief PCS 400 410 and 50 User Manual 90 PCS 400 410 and 50 User Manual Icons in Brief splicecomS Play next message Forwarding a voicemail message Enter the selected User or Group to the Forward List Delete the selected User or Group from the Forward List CTRL F Forward the message to the selected User s or Group s Hot Desking Log off 5 Series V3 2 1107 2 90 Icons in Brief PCS 400 410 and 50 User Manual splicecom Index Add a Note aun or asta 13 OOO AE ramal d natomareneceitaetnseameoceien 54 Ambiguous Number COI iodo 62 Announced L tafira narices 10 ANW Aa Calico I answered call A E 82 e boird e BOr CUE rr E EE 88 Assistant o A 67 Auto attendant entering numbers while on Call eins 7 Auto URL automatically display a Directory eee 61 automatically display a Web page esseere 60 BLF A A Oe reer one renee 36 A e a 11 Broken dial tone Do Not Distutb sarreraren 34 Follow Me Forwarding santana 29 o A E o 63 Busy Lamp Field Remote BL 78 O cee aca penseecetea ed a ciaceuesetemsendes 36 CAIDO aseron ne re crtociads 26 Call Control TD OOl DAP urinario 3 CA Te ISI muaa 12 A A 13 Call on hold PP einseda cane snuiseariemamariuns 83 CAP lel A ener rer eeeen ne yrreren entree terrae 16 UP
33. al User Configuration Sp liceco nS 41 PCS 400 410 and 50 User Manual SN From the Type list box select Caller ID 4 Inthe Telephone Number field enter the incoming number This can be an internal or external number 5 From the Tune list box select the Tune required 6 Select the Add button The new entry will appear in the Ring Tunes list 7 Select OK User Configuration E E xl General Numbers DND Exceptions Forwarding Speed Dials Ring Tunes Telephone Number CallerID 016 Ring Tune 5 Type Caller ID gt Add Telephone Number 01923207693 Update j Delete Tune Ring Tune 3 a If you are a member of a Department you may wish to distinguish between a personal call and a Department call 1 Select the User Preferences icon Select the Ring Tunes tab From the Type list box select Destination o N In the Telephone Number field enter the relevant number If you wish to differentiate your personal calls from other calls enter your extension number here If you wish to differentiate calls to a specific Department enter the Department extension number here please refer to your System Administrator if you are unsure which number to use here 5 From the Tune list box select the Tune required 6 Select the Add button The new entry will appear in the Ring Tunes list 7 Select OK For further information on Working as a member of a Department please refer to page 48 If
34. all ainia 49 receiving a transferred call sida 11 Poiwvard on BUGY isis 30 Forvard on No AS Wet pesiin En 31 eee aui7 cas E E 28 Further Numbers Ei ree eee E ar ee eC tre 56 neonato nodo iia 20 o Ser ere nr eevee unTy er rere er 89 Cave AM oia 69 leave a message for a Department eesse 2 Redal ING BCT AS Erotica 14 transfer to Department s voicemail eee 73 Se NSS Reh aa 0 vo leerla 70 Uger Contento sli presio 35 UA are erect rer rere tree 47 e de A Ore ere erT ern oe ere 66 OS acetoacetate E EEE 48 Hands Free header OIG PAO sasn 5 switch between hands free and headset use 18 Ina A E E T scence sneare 8 Headset operi a IESO POA ren rere ern ney ore rarer TTT tone 5 EO so spac eect E EE O EE OE 10 Hone MADEE aaen e E E n 35 loe Pad rooms 3 CON E A T E cala c cis 79 keyboard EDOL CUS eesin kerea Eeoa 87 Hot Destaca 74 CONS placa citas 87 Index PCS 400 410 and 50 User Manual splicecom keyboa d s HOt CUTS iaa nados 90 ICONS tl T 19 locoming Cal tonos 19 colma dto M E 20 DO PAn niponas 51 I a A O E 85 keyboards A stasis riences 89 etre car AA tener ee o er mre ete mere 6 Hita Tone unir adas 40 ad Su E E E 76 Keyboard s DOCUS pernil 87 Era Are ue E E toner 74 LOTO on 74 Look Up A 84 Malano a cloro oporto 6 CO ora 82 Manager system adas CANO aorta 78 Minimize to System PLAY enigmas re IETS Sexe Ik Cal irapuato 21 Pep n N ana E 51 Mopple NUM Daiana oia 35 multiple calls O tc tia
35. and 50 User Manual lt Sp liceco m la PCS 400 410 and 50 User Manual Introduction SpliceCom s range of Proactive Communication Stations PCS delivers the ultimate in service to the desktop for those seeking the real business benefits that can be gained from the convergence of voice data video and web enabled applications When used in conjunction with the maximiser PCS allows the relevant information from your core business applications to be pushed to the desktops of those who need it in a timely and controlled manner totally independent of the type of telephone you may wish to deploy The PCS 400 410 is an IP hard phone providing all the facilities associated with a top of the range digital phone for making and receiving calls It then extends the control and information associated with these calls through an integrated full size VGA Video Graphics Array LCD touch screen Where business phones have traditionally provided context sensitive keys around a small display to aid use the PCS 400 410 provides a far larger context sensitive screen Graphical icons are used to control telephony functions in the same intuitive manner you associate with mobile phones The PCS 50 application delivers ALL of the benefits associated with the PCS 400 410 desktop station to those who wish to use traditional telephones or IP soft phones Supplied as standard with every maximiser system PCS 50 can be run on any PC or laptop comp
36. artment required 4 The original call will be placed on hold and the new call will be made 5 Select the Transfer icon or press Enter when ready For further information on transferring calls please refer to page 10 Using a Web Page with a Department A Department can be configured so that a web page relevant to that Department can be viewed when you make a call to and or receive a call for a Department The web page can be displayed either by the press of a button when you choose or automatically before a Department call is 5 Series V3 2 1107 2 50 Departments PCS 400 410 and 50 User Manual Sp liceco nS sols PCS 400 410 and 50 User Manual Departments answered or after a Department call is answered This could be a web page stored on the Internet or on your company s Intranet or on the telephone system s internal web server This is useful if a script must be followed when answering a call or for example you wish to access sales information to assist a caller C3 To display the configured web page select the Information icon ap If a web page appears automatically when you make a call to or receive a call for a Department and you wish to view Call Status select the Exit icon Please refer to your System Administrator for further details Displaying a Directory for a Department call A Department can be configured so that either the Users or Departments directory or your Favourites Speed Dials will automa
37. being made Messages divert your internal call to your colleague s voicemail Speaker On off hook Handset volume down Handset volume up Information to display the web page configured for this number Park Slots set by default for slots 1 4 Transfer to transfer a call without announcing the call first Reject Call to end your current conversation New Call to place the current call on hold Add Note enter text to be displayed in the Call Notes pane of Call Status 82 Icons in Brief PCS 400 410 and 50 User Manual splicecom Call on Hold y Multiple Calls 5 Series V3 2 1107 2 83 PCS 400 410 and 50 User Manual Icons in Brief Look up access the Users Departments and Contacts directories and Favourites Record Call to record your current conversation Recording in progress to end the recording of your current conversation Mute off Mute on Volume of conversation down Volume of conversation up Favourites to access your Speed Dials list Dial to access the Dial Pad in order to enter additional digits Speaker On off hook Information to display the web page configured for this number Exit to return to the call on hold Transfer to complete the transfer of a call Conference to create a 3 way conference In Conference to cancel the conference and return to 2 way conversations 83 Icons in Bri
38. ber eg mobile number stored for a User or Contact if the number is recognised by the system The New Contact icon will allow you to either create a new Contact where the external number will automatically populate the Telephone field or view the User Details for the internal number selected For further information on Using the User Directory please refer to page 45 and for further information on Working with Contacts please refer to page 52 a Select the Exit icon or press Esc to exit from the Redial Number list 5 Series V3 2 1107 2 14 Call Handling PCS 400 410 and 50 User Manual i C Sp licecom gt edie PCS 400 410 and 50 pe a Displaying a Web Page or Directory Using a Web Page Each User of the telephone system including yourself can be configured so that a specific web page is displayed when you make a call and or receive a call This could be a web page accessed via the Internet or stored on your company s Intranet or the telephone system s internal web server This could be useful if you wish to have access to sales information when talking to customers or access to company information when in a conversation with a specific member of staff The web page can be displayed either by the press of a button when you choose or automatically before a call is answered or after a call is answered To display the configured web page select the Information icon a If a web page appears automatically when you make a call
39. ble the User s extension is busy Ringing the User s extension is currently ringing Redial Number List Dial to dial the selected call Messages connect directly to selected User s voicemail Further Numbers dial another number stored for the selected User or Contact Delete delete the selected call Create a New Contact where the outgoing number for the selected call automatically populates the Telephone number field or displays the User s details Exit to return to the Home Page Incoming Call History le ux im 5 Series V3 2 1107 2 Missed call Answered call New voicemail message Old voicemail message 85 Icons in Brief PCS 400 410 and 50 User Manual Spliceco 86 PCS 400 410 and 50 User Manual Icons in Brief Dial to ring back the caller Further Numbers dial another number stored for the selected User or Contact Listen to Message to play the selected voicemail message Record Greeting to update your voicemail greeting Record Memo to record a message to yourself Delete to delete the selected call or message Create a New Contact where the incoming number for the selected call automatically populates the Telephone number field or displays the User s details Nuisance Number to black list the external number selected Exit to return to the Home Page Listening to a voicemail message 5 Series V3 2 1107 2
40. button is displayed this means the call has been made to or received from a number stored on the Contacts database For further information please refer to page 54 Redial a number A call made from your PCS will be logged in the Redial Number list and the number can be redialled CD 1 From the Call Control toolbar select the Redial icon this icon is also available within the Dial Pad 2 The Redial Number list will appear 3 The date and time of when you made the call will be displayed together 5 Series V3 2 1107 2 13 Call Handling PCS 400 410 and 50 User Manual di r4 Sp l ICecom gt ole PCS 400 410 and 50 pe Leen with the Name of the User Contact if this information is available and the number that you dialled 4 Select the call to be redialled by clicking in the Time column lE 5 Select the Dial icon or press Enter and the call will be made or double click the entry 6 The Call Status screen will appear displaying whom you are ringing your name and any other information held on the system if available V9 16 14 5 11 2004 JaneB 2001 lE 7416 13 5 11 2004 019232988700 16 12 5111 2004 PaulT 2016 9 9 at pl Please note e The last 18 calls made will be displayed The Green icon ff represents an answered call The Red icon M4 represents a call that was not answered To delete an entry select the Delete icon or press Delete The Further Numbers icon will allow you to dial another num
41. cecom E PCS 400 410 and 50 User Manual Voicemail Retrieving Voicemail for a Department If you have been elected to control voicemail messages for a Department your System Administrator will inform you if this is the case you can retrieve and handle the messages in the same way as your personal messages However the Mailbox column will indicate in which mailbox the message is stored Please note if you have been elected to deal with messages for a Department you will also be informed of calls answered and missed by the Department in your Incoming Call History again the Mailbox column will indicate the recipient of the call For further information on working with Departments please refer to page 48 o x File Edit Help Time Number Mailbox a 13 54 17 11 2004 Dianes 2003 Reception Gg 13 53 17 11 2004 Dianes 2003 Reception 7g 13 52 17 11 2004 SamT 2012 KatieB 13 51 17 11 2004 DianeS 2003 KatieB fn 13 51 17 11 2004 PaulT 2016 Reception Gj 13 49 17 11 2004 Hornet Dynamics Ltd 123456 Reception 013 43 17 11 2004 stevenvy 2014 KatieB Gg 13 09 17 11 2004 stevenvy 2014 KatieB fei 12 32 17 11 2004 stevenvy 2014 KatieB 11 29 17 11 2004 PaulT 2016 KatieB Gp 11 28 17 11 2004 Hornet Dynamics Ltd 123456 KatieB 0g 11 28 17 11 2004 StevenH 2005 KatieB 0711 24 17 11 2004 PaulT 2016 KatieB fay 11 10 17 11 2004 stevenvy 2014 KatieB Leave a message for a Department 1 Make a call to the Department in the normal way 2 Select the Messages
42. cting the Messages icon Return a Missed Call 1 From the Call Control toolbar select the Missed Call icon or Messages icon The Incoming Call History will appear 2 Select the call to be returned by clicking under the Time column Select the Dial icon or press Enter and the call will be made or double click the entry or 5 Series V3 2 1107 2 22 Call Handling PCS 400 410 and 50 User Manual i C Sp licecom gt 23 PCS 400 410 and 50 e etn 3 Double click the number and the call will be made If the caller s number has been withheld or not received by the system this facility will not be available The Number column will indicate if the caller s telephone number has been received Delete a Missed Call The Incoming Call History will display the last 10 missed calls and will delete the oldest once this number has been exceeded however you can manually delete an entry if required 1 From the Call Control toolbar select the Missed Call icon or Messages icon The Incoming Call History will appear 2 Select the call to be deleted by clicking under the Time column 3 Select the Delete icon Select the Exit icon or press Esc to return to your Home Page Conferencing Creating a Conference call The conferencing facility allows you to create a 3 way conversation between yourself and two internal and or external calls Please note that this feature must be enabled on your telephone system Pl
43. ctories PCS 400 410 and 50 User Manual rE Spl iceco Mn 44 PCS 400 410 and 50 User Manual Using the System Directories Each column displayed in a directory can be resized by pointing at the line to the right of the column title with your mouse finger or stylus A double headed arrow shape will appear Hold down your mouse finger stylus and move the column to the left or right File Edit Help ED AdrianB Adrian Barker Managing Director 2002 lE BarbaraC Barbara Clare Accounts Manager 2004 DianeS Diane Smith PA 2003 cS Elaine Elaine Webber Accounts 2007 CP FreddyR Freddy Raven Accounts 2006 JaneB Jane Brown Personnel Manager 2001 John John Masters Sales Manager 2009 shi Y KatieB Katie Barrett Receptionist 2017 PaulT Paul Teasdale Support 2016 PeterU Peter Upton Support 2013 samT sam Turner Secretary 2012 Simon Simon Jones Sales 2015 StevenH Steven Harris Sales 2005 Steven Steven Wells Sales 2014 C mnog SusanT Susan Toms Personnel 2008 D Text Search Alternatively if you have a keyboard type the name that you require and a text box will appear at the bottom of the screen As you type your search will be reduced until the name you require appears at the top of the list SamT Sam Turner Secretary 2012 lE Simond Simon Jones Sales 2015 StevenH Steven Harris Sales anns StevenW Steven Wells Sales lol xi SusanT Susan Toms Personnel File Edit Help Ste
44. did not answer this call will be logged as a missed call The Missed Call icon will be displayed If you are using a PCS 50 the icon on your Task Bar will also flash View your Missed Calls From the Call Control toolbar select the Missed Call icon The Incoming Call History will appear 5 Series V3 2 1107 2 21 Call Handling PCS 400 410 and 50 User Manual Ka 22 PCS 400 410 and 50 User M l S iv i ce CO m JD on Call Handling Vg 17 18 6 11 2004 PeterU Og i7 17 6 11 2004 JaneB 2001 KatieB Og 17 07 6 11 2004 PeterU 2013 KatieB 779 16 33 6 11 2004 JaneB 2001 KatieB Cc J 16 06 6 11 2004 PaulT 2016 KatieB 079 15 56 6 11 2004 PaulT 2016 KatieB 0715 15 6 11 2004 JaneB 2001 KatieB gt 15 14 6 11 2004 PaulT 2016 KatieB 07 14 36 6 11 2004 PaulT 2016 KatieB A The ted icon indicates a missed call The time and date of the call will be displayed together with the caller s number and if this number is recognised by the system the Name of the caller Entries are listed in date and time order with the newest at the top The Mailbox column will indicate the recipient of the call this is relevant if you are a member of a Department please refer to page 48 for further details Your last 10 missed calls will be displayed If this number is exceeded the oldest will be deleted apr Select the Exit icon or press Esc to return to your Home Page AA lt You can return to this list at any time by sele
45. e icons displayed are explained in further detail in the appropriate section of this User Guide Park icons nea Contacts Favourites Departments Users Pick Up Redial Mute Volume Down Volume Up Speaker On Incoming Call History Headset Operation When a headset is connected to the PCS 400 410 the handset will operate in hands free mode The Speaker icon will indicate if the phone is on or off hook Lift the handset to override this operation Please refer to page 16 for further details 5 Series V3 2 1107 2 5a Call Handling PCS 400 410 and 50 User Manual splicecom 6 PCS 400 410 and 50 User Manual Call Handling Making a Call A o N Lift the handset or select the Speaker icon You will be presented with the Dial Pad Dial the number required internal or external number The Call Status screen will appear displaying whom you are ringing your name and any other information held on the system if available If you have started to make a call have changed your mind and wish to stop the call either replace your handset or select the Speaker icon or select the Reject Call icon Making an Internal Call to a User another extension Alternatively Lift the handset or select the Speaker icon You will be presented with the Dial Pad Dial the extension number required From the Call Control Toolbar select the Users icon A list of the Users on your system will appear Us
46. e the Search facilities to find the User you require please refer to page 43 for further assistance Select the User required and select the Dial icon or press Enter The Call Status screen will appear displaying the extension you are ringing and your name For further information on working with the Users Directory please refer to page 45 Making an Internal Call to a Department Ed 5 Series V3 2 1107 2 Lift the handset or select the Speaker icon You will be presented with the Dial Pad Dial the extension number of the Department required or Select the Departments icon A list of the Departments on your system will appear Use the Search facilities to find the Department you require please refer to page 43 for further assistance 204 Call Handling PCS 400 410 and 50 User Manual r4 Sp l ICecom gt a PCS 400 410 and 50 pe a 4 Select the Department required 5 Select the Dial icon or press Enter The Call Status screen will appear displaying the extension and Department you are ringing and your name For further information on working with Departments please refer to page 48 Making an External Call 1 Lift the handset or select the Speaker icon You will be presented with the Dial Pad 2 Dial the external number required 1 From the Call Control toolbar select the Contacts icon A list of Contacts stored on your system s database will be displayed 2 Use the Search facilities
47. ease refer to your System Administrator if this feature is not available a Y 1 Lift the handset or select the Speaker icon You will be presented with the lt gt Dial Pad 2 Dial the first number required internal or external number 3 Once the call has been answered place the call on hold select the New Call icon 4 Dial the second number required internal or external number 5 Once the call has been answered select the Conference icon The two calls and you ate now in a 3 way conversation 5 Series V3 2 1107 2 23 Call Handling PCS 400 410 and 50 User Manual i 4 Sp l ICecom gt 24 PCS 400 410 and 50 pe a Cancel a Conference call You may wish to cancel the conference and return to a 2 way conversation with your two calls Select the In Conference icon You will return to the call displayed in Call Status Use the Switch icon to switch between the two calls Each call can then be transferred or ended in the normal way If you select the Reject Call icon while on a conference call you will hang up the call displayed in Call Status and return to a 2 way conversation with the other call End a Conference call Select the Speaker icon or replace the handset All calls will be cancelled Note When used on the PCS 400 410 the Speaker icon will only end the call if used in hands free mode otherwise this icon will switch from handset to hands free mode please refer to page 16 for furth
48. ect esesessessssssssssserersesssss 61 Show Users on COMNECt cccccccnnnnnnananananonenccnnnnonanananananos 61 Sped Dl ir EE 36 Statt MIZE seriada 77 0410 Bl El E PPP un AE 4 Switch between calls AS e vee en aewteegectestenes Ar as A E 24 A 10 System Admis iao sensa nessa nstestwtenicosinnncsies 76 Loa 1 Eo EN ETA ENAA A 80 Us O sasueserestassesesaeseineeeaee 76 A Chae eo e A ee eer 78 is a 76 iio AAA tren eT er eere te 76 EN Ro GUL Gl caer nent err terre creer rere serve rer errs 42 Text Search Di eneen in aataenaa cements 44 Transtera call tro 10 Unannounced transfer oooooccccconnnonunnnocinnnnnnanacicnnnnanoness 11 User Condo On sisas 25 A EA AEE 67 So Se 26 EA E 26 Do Not Distr trans 33 Follow e ironuenn marnitan 28 Rotyato Ou BUS inet 30 Forward on No AnsSwetu cccccsscssssssssessssessesseeens 31 e areca o EAR 28 Further Numbers ai 35 Qator ic Messin ito 31 Ro TE en e o E 40 PeDe 36 User Prelec ren CES inro A 25 E e e A E I 45 Occ la tao ge 63 O A 67 doren 66 E O E Petr rerT rete errr ern 65 TDS Ai CES OPA Po oo stenoses 71 forward a message to a colleague cee 68 EON AE POS A pdan oh cans E 65 MONS oie erica 86 Index PCS 400 410 and 50 User Manual splicecom keyboa td S HOTT CUTS cata dias 89 a a ICS E E A E T 69 Message Handini consciencia 65 peas et A o 65 Phy ok mess nara 65 play previous MIESSALE cerraron 65 TECEN A MESS Erenn ee E 63 tecota EE I E E O N N 70 EEE 6 08 es 06 L
49. ect the Exit icon or press Esc Making a Call via the Users Directory 1 From the Call Control toolbar select the Users icon A list of the Users on your system will appear 2 Use the Search facilities to find the User you require see page 43 for further assistance 3 Select the User required 4 Select the Dial icon or press Enter or 4 Double click on the required User and the call will be made 5 Series V3 2 1107 2 45 Users Directory PCS 400 410 and 50 User Manual r4 Sp licecom gt siga PCS 400 410 and 50 User Manual Users Directory Transfer a Call via the Users Directory Select the Look Up icon 2 Select Users SS Select the User required then select the Dial icon or press Enter ot 3 Double click on the User required 4 The original call will be placed on hold and the new call will be made 5 Select the Transfer icon or press Enter when ready For further information on transferring calls please refer to page 10 Viewing User Details When a User has been selected within the Users Directory the Information icon will appear allowing you to view the details stored for that User on the telephone system es 1 From the Call Control toolbar select the Users icon A list of the Users on your system will appear 2 Select the User required ar 3 Select the Information icon User Details x Name JohnM Description John Masters Sales Manager Telepho
50. ef PCS 400 410 and 50 User Manual Splicecom O Contacts Users El lt gt 2 E 5 Series V3 2 1107 2 84 PCS 400 410 and 50 User Manual Icons in Brief Switch toggle between the two connected calls Contacts to access the Contacts directory Users to access the Users directory Departments to access the Departments directory Favourites to access your Speed Dials list New Contact create a new Contact using the incoming number from the connected call More Options to return to the previous screen Departments Directories Search scroll through the entries by selecting the first letter of the name Dial to dial the number associated with the selected entry Further Numbers all numbers voicemail associated with the selected Contact or User or Department are displayed and can be dialled by clicking on the relevant button Information view select User s or Contact s details New Contact Contacts only create a new Contact Page Up scroll up through the entries Page Down scroll down through the entries Line up 84 Icons in Brief PCS 400 410 and 50 User Manual splicecom Favourites 85 PCS 400 410 and 50 User Manual Icons in Brief Line down Exit to return to the previous screen Speed Dial if configured for an internal extension this icon also indicates that the User s extension is free Unavaila
51. ent to pick up a Department call 5 Series V3 2 1107 2 51 Departments PCS 400 410 and 50 User Manual splicecom meer 1 Lift your handset or select the Speaker icon Select the Pick Up icon PCS 400 410 and 50 User Manual Departments 3 Each Department with calls waiting to be answered will be displayed together the number of calls 4 Click on the relevant icon to pick up the call AA TES For further information on Call Pick Up please refer to page 16 Creating a Speed Dial to a Department A Speed Dial to a Department can be created via your User Configuration form and will be displayed in your Favourites list and Call Status The number of calls queuing for that Department will be shown beside the Speed Dial icon This facility provides you with a quick and easy method of dialling a Department that you regularly contact and allows you to monitor the number of calls waiting to be answered TOX E ohn Paul 11 3 Support For information on how to create and use a Speed Dial please refer to the Speed Dials section from page 36 5 Series V3 2 1107 2 DL Departments PCS 400 410 and 50 User Manual Sp liceco nS 53 PCS 400 410 and 50 User Manual Contacts The Contacts Directory on the PCS will display the list of external contacts for example customers suppliers etc entered on the database on your telephone system This information can be used to make calls quickly and easily and iden
52. er details 5 Series V3 2 1107 2 24 Call Handling PCS 400 410 and 50 User Manual Sp liceco nS 205 PCS 400 410 and 50 User Manual User Configuration Configuration of your extension settings and details can be changed via the User Configuration form 1 From the Call Control toolbar select the More Option icon 2 Select the User Preferences icon l a User Configuration O xl General Numbers DNC Exceptions Forwarding Speed Dials Ring Tunes Call Waiting None g Follow Me Dut OF OFFice jin the Office until 2pm Do Not Disturb When using a PCS 400 410 an on screen keyboard can be displayed with this form via the following methods Beside any field where text can be entered the More button is available By pressing this button the on screen keyboard will be displayed Select OK or Cancel to finish Alternatively the on screen keyboard can be permanently displayed as follows a 1 Select the More Options icon twice 2 Select the Keyboard Off icon Select the Keyboard On icon to turn off the on screen keyboard Please note if the Speed Dials tab and Ring Tunes tab are the only tabs that appear in your User Configuration form you have been given restricted access to this dialogue box Please refer to your System Administrator for further information 5 Series V3 2 1107 2 25 User Configuration PCS 400 410 and 50 Uset Manual lt
53. er the company s name 5 Inthe Ambiguous field enter the company s number using a where a digit will be variable 6 Select OK to save the new Contact Contact Details E Name Description Telephone Mobile Home Fax Sparel Spare2 Ambiguous Account Our Ref Web AutoURL 5 Series V3 2 1107 2 Hornet Dynamics Sob Title First Name Last Name PO Company Dept P Street P ity ss County 01256387772 PostCode fT Country Direct Rt To ww hornet com no Action y Dir AutoURL cme Manchester mos gt Bothway wi Notes Contacts PCS 400 410 and 50 User Manual splicecom 63 PCS 400 410 and 50 User Manual Voicemail The voicemail facility allows your callers to leave a message if you are on the phone or do not answer a call However this facility must be configured to enable you to use this service please refer to your System Administrator for further details Receiving a Message If you are busy on a call or do not answer your phone the caller will be automatically passed to your voicemail and will be able to leave a message By default your extension will ring for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default setting has been changed If the caller has left a message the New Messages icon will appear on your i PCS and will flash until you have listened to the mes
54. exceeded the oldest will be deleted The Further Numbers icon will allow you to dial another number eg mobile number stored for a User or Contact if the number is recognised by the system The New Contact icon will allow you to either create a new Contact where the external number will automatically populate the Telephone field or view the User Details for the internal number selected For further information on Using the User Directory please refer to page 45 and for further information on Working with Contacts please refer to page 52 The Incoming Call History will also display your missed calls please refer to page 21 for further details and your Voicemail messages please refer to page 63 for further details a Select the Exit icon or press Esc to return to your Home Page Redial a previous caller Each incoming call answered by your PCS will be logged in your Incoming Call History The number received with these calls can be dialled directly from this list 1 From the Call Control toolbar select the Messages icon The Incoming Call History will appear 2 Select the call to be dialled by clicking under the Time column 3 Select the Dial icon or press Enter and the call will be made Of 3 Double click the number and the call will be made If the caller s number has been withheld or not received by the system this facility will not be available The Number column will indicate if the caller s
55. ferred to your voicemail However you may wish to record your own personal message Please note the method detailed below is used to record your daily greeting which is deleted at midnight Your permanent greeting is then used until you record a new daily greeting For further information please consult your System Administrator 1 Select the Messages icon The Incoming Call History will appear 2 Select the Record Greeting icon Your existing message will be played 3 When requested record your new greeting 4 Wait for the new greeting to be played back to you Of 5 Series V3 2 1107 2 66 Voicemail PCS 400 410 and 50 User Manual i o Sp i ce CO Mm 67 PCS 400 410 and 50 ica 4 Press and the new greeting will be played back to you 5 Select Exit to finish and save the new greeting or hang up Of 5 If you wish to re record the greeting select the Record icon and repeat steps 3 to 5 or 5 Ifyou wish to delete the new greeting and return to the previous greeting select the Delete icon 6 Select Exit to finish Using an Assistant telephone number You may wish to give your callers the option to be transferred to a colleague rather than to leave a message this might be your assistant or another member of your team The Assistant telephone number feature can be configured as follows 1 From the Call Control toolbar select the More Options icon 2 Select the User Preferences icon 3 From the User C
56. he No Tone option is turned on the Call Waiting message will appear on the screen and the Switch icon will become available both which indicate you have recetved a second call Handle the call as described above Turn off the Intermittent Beep in the headset only PCS 50 as a partner only When Call Waiting is enabled you may not wish to hear the intermittent beep in your headset when a second call is received but may still wish to hear the beep via the PCS 50 This feature can be set as follows 1 Select the User Preferences icon Select the General tab 2 3 From the Call Waiting list box select Phone Tools 4 Select OK Please note your PC must have a sound card in order for you to hear the intermittent beep Turn off Call Waiting 1 Select the User Preferences icon 2 Select the General tab 3 From the Call Waiting list box select None 4 Select OK Call Forwarding You may wish to forward your calls to another colleague or an external number eg your mobile while you are out of the office not at your desk or on another call 5 Series V3 2 1107 2 28 User Configuration PCS 400 410 and 50 User Manual User Configuration Sp li cecomS 29 PCS 400 410 and 50 User Manual Please note e When Follow Me or Forwarding has been set your PCS or analogue handset will provide a broken dial tone to remind you that this feature has been enabled e If your calls are forwarded to an internal extension and that e
57. he selected entry CTRL I View the selected User s or Contact s details CTRL S Cmd S Further Numbers access all numbers stored for the select User or Contact or access the voicemail button for the selected User or Department Toggle between displaying Contacts by Company Name or Contact Name 5 Series V3 2 1107 2 88 Icons in Brief PCS 400 410 and 50 User Manual Splicecon 89 PCS 400 410 and 50 User Manual Icons in Brief Delete the selected entry Eaten one pic ious crea Further Numbers ART Redial Number list Dial the selected entry RIFA Cmd A Create a Contact from the selected entry or view the selected User s details S CT CTRL Cmd S Further Numbets access all numbers stored for the select User or Contact or access the voicemail button fot the selected User or Department CTRL V Cmd V Connect directly to the selected User s voicemail Delete the selected entry o io Incoming Call History Dial the selected entry Create a Contact from the selected entry or view the selected User s details A CTRL G Record a new greeting CTRL N Generate a nuisance number from the entry selected Listen to the selected message CTRL R CTRL S Cmd S Further Numbers access all numbers stored for the select User or Contact or access the voicemail button for the selected User or Department Delete the selected entry Esc Exit to return to the Home page Listening to a voicem
58. icon 3 Leave a message when requested Leave a message for a Department without dialling the number first Lift your handset or select the Speaker icon 2 Select the Departments icon Use the Search facilities as described on page 43 to help you find the User you require 3 Select the Department required SN Select the Further Numbers icon Select the Voicemail button ia Voicemail 4 5 Series V3 2 1107 2 a ee Voicemail PCS 400 410 and 50 User Manual splicecom 5 73 PCS 400 410 and 50 User Manual Voicemail Leave a message when requested Transfer a call to a Departments Voicemail Alternatively Voicemail 5 5 Series V3 2 1107 2 Place the call on hold select the New Call icon Dial the Department s extension number Select the Messages icon Replace your handset or select the Speaker icon Select the Transfer icon or press Enter The call will be put on hold Select the Departments icon Use the Search facilities as described on page 43 to help you find the Department you require Select the Department required Select the Further Numbers icon Select the Voicemail button The caller will be transferred to the User s voicemail Pe Ge Voicemail PCS 400 410 and 50 User Manual splicecom 74 PCS 400 410 and 50 User Manual Hot Desking If you are a Hot Desking User in other words a User who has been given the ability to log in to any pho
59. icon or double click on the message The message will be played and the screen on your PCS will display the time and date of the call and details of the caller gt PCS50 3 File Edit Help 101 x 17 11 2004 11 10 User Steven Steven Wells Sales Tel 2014 Select Exit to return to the Incoming Call History The Message will now be displayed with an open blue envelope as this is now an old message and will be deleted after 7 days unless manually saved Select Exit again or press Esc to return to your Home Page 64 Voicemail PCS 400 410 and 50 User Manual Ka ps Spl i C e C O m gt 65 PCS 400 410 and 50 w a Message Handling While listening to your messages the following icons help you to handle these messages Forward the message you are currently listening to Delete the message you are currently listening to Save the message you ate currently listening to Rewind message by 2 seconds Forward message by 2 seconds Play old messages Play previous message Play next message Delete a Message 1 Select the Messages icon The Incoming Call History will appear 2 Select the message to be deleted click under the Time column 3 Select the Delete icon Save a Message Once a new message has been listened to it becomes an old message and will be deleted after 7 days However you can save the message and it will be stored until you decided to manually delete the message lt 1 Select the
60. if available To answer the call lift your handset or select the Answer icon or press Enter Or If you do not wish to answer the call select the Reject Call icon and the call will be cancelled or passed to your Forward on Busy number if set or passed to voicemail if enabled or Select the Messages icon to pass your caller to voicemail 1f enabled This will perform the same function as the Reject Call icon however 1f you have a Forward on Busy number set this takes priority Therefore the Messages icon gives you the choice to either pass the caller to the Forward on Busy number via the Reject Call icon or to voicemail via the Messages icon PCS 50 users please note your Preference setting will determine when Call Status will be displayed when you receive a call Therefore if the default functionality as described above does not occur please refer to page 76 or to your System Administrator for further details All incoming calls will be listed in your Incoming Call History please refer to page 19 for further information For further information on Departments please refer to page 48 and on Forwarding please refer to page 28 End a Call 5 Series V3 2 1107 2 Select the Reject Call icon Of Replace the handset or Press Esc or Select the Speaker icon 8 Call Handling PCS 400 410 and 50 User Manual i 4 Sp l ICecom gt eo PCS 400 410 and 50 pe Leen Note When using a PCS 400 4
61. iguration Remove an Out of Office message Select the User Preferences icon 2 Select the General tab 3 From the Out of Office list box select In the Office 4 Select OK You do not need to remove the text from the Out of Office text box This text can remain to be used next time you turn on an Out of Office message Do Not Disturb The Do Not Disturb feature allows you to set your extension as permanently busy This is useful if for example you are in a meeting and do not wish to be disturbed Turn on Do Not Disturb 1 Select the User Preferences icon 2 Select the General tab 3 Select the Do Not Disturb tick box 4 Select OK User Configuration E E E xl General Numbers DNC Exceptions Forwarding Speed Dials Ring Tunes Call Waiting f None Enabled 7 Wo Tone Follow Me Que OF OFFice jin the Office until 2pm None f Personal Cal Dual Personal C Dual All e Dio Nok Disturb x Cancel em Your calls will be automatically passed to voicemail if enabled or to your Forward on Busy number if configured The call will be logged in your Missed Calls list When viewing the Users Directory other users of a PCS will be informed that you have Do Not Disturb set Please refer to page 45 for further details 5 Series V3 2 1107 2 33 User Configuration PCS 400 410 and 50 Uset Manual Sp li cecomS 34 PCS 400 410 and 50 User Manual User
62. it to return to the Incoming Call History 9 Leave a message for a colleague You will automatically transfer to your colleague s voicemail if they are busy or do not answer their phone However you can pre empt this and transfer directly to their voicemail 1 Make a call to your colleague in the normal way 2 Select the Messages icon 3 Leave a message when requested Leave a message for a colleague without dialling the number first 1 From the Call Control toolbar select the Users icon Use the Search facilities as described on page 43 to help you find the User you require 2 Select the User required Select the Further Numbers icon Voicemail 4 Select the Voicemail button 10 8 5 Leave a message when requested Transfer a call to a colleague s Voicemail 1 Place the call on hold select the New Call icon 2 Dial the User s extension number 5 Series V3 2 1107 2 69 Voicemail PCS 400 410 and 50 User Manual q KE 70 PCS 400 410 and 50 l Splicecom gt A ee SN Select the Messages icon Alternatively 4 Replace your handset or select the Speaker icon 1 Select the Transfer icon or press Enter The call will be put on hold 2 Select the Users icon Use the Search facilities as described on page 43 to help you find the User you require 3 Select the User required Select the Further Numbers icon voicemail 5 Select the Voicemail button The caller will be
63. l Soply Remove a Do Not Disturb Exception Number 1 Select the User Preferences icon Select the DND Exceptions tab 2 3 Select the number to be removed 4 Select Del 5 Select OK When you turn off Do Not Disturb you do not need to delete your Exception numbers at the same time These numbers can stay in the list to be used next time you turn on Do Not Disturb Entering Further Numbers Your home and mobile number can be entered on the telephone system as follows 1 Select the User Preferences icon 2 Select the Numbers tab 3 Enter your Home and or Mobile number in the relevant field 5 Series V3 2 1107 2 35 User Configuration PCS 400 410 and 50 Uset Manual Sp li cecomS 36 PCS 400 410 and 50 User Manual User Configuration User Configuration E x General Numbers oo Exceptions Forwarding Speed Dials Ring Tunes Telephone 2017 Mobile 07890183923 Home 01923287693 Assistant 0 These numbers are used 1 To identify you when you make a call from your home or mobile telephones Your name and details will appear in Call Status 2 By the Users Directory please refer to page 45 for further details 3 By voicemail when accessing your messages from an external telephone please refer to your System Administrator for further details Please note that you can not change your extension number if the Mobile and Home fields are grey then you are unable to edit these fie
64. lds Please refer to your System Administrator for further details Please refer to page 67 for details on using the Assistant field Speed Dials Favourites The Speed Dial section of your User Configuration form allows you to set up your own personal list of regularly used telephone numbers internal or external Speed Dials are displayed in your Favourites list and within Call Status Speed Dials set up for internal extensions will also act as Busy Lamp Fields BLF in other words they will indicate when that User is on the phone Creating a Speed Dial 1 Select the User Preferences icon 2 Select the Speed Dial tab PCS 50 only 3 Inthe Description field enter any text alpha numeric characters only that will identify this Speed Dial 4 Inthe Telephone Number field enter the number to be dialled internal or 5 Series V3 2 1107 2 36 User Configuration PCS 400 410 and 50 User Manual splicecom 5 PCS 400 410 only 3 4 37 PCS 400 410 and 50 User Manual User Configuration external number Select Add Select Add In the Description field enter any text alpha numeric characters only that will identify this Speed Dial In the Telephone Number field enter the number to be dialled internal or external number Select OK Select OK to finish User Configuration Eg General Numbers DND Exceptions Forwarding Speed Dials Ring Tunes Short Code Telephone Num Home 01
65. ll when a Directory is displayed If on answering a call from a Contact a directory is displayed please refer to the relevant section in this manual to find out how to handle the call using this directory Favourites page 38 Users page 46 and Departments page 50 If you do not wish to use the Directory displayed select the Exit icon or press Esc to return to Call Status Configuring a Contact to display a Directory Please note you will only be able to make a change to a Contact s details if given the required permission Please refer to your system administrator for further information 1 Open the Contact Details as described on page 55 2 From the Auto URL list box select either a Show Favourites on Connect your Speed Dial list will appear after a call to and or from this Contact is answered b Show Users on Connect the Users Directory will be displayed after a call to and or from this Contact is answered c Show Departments on Connect the Departments Directory will be displayed after a call to and or from this Contact is answered 3 From DirAutoURL list box select either a Bothway the directory will be displayed when a call is made to this Contact and when a call is received from this Contact b Incoming the directory will only be displayed when a call is received from this Contact c Outgoing the directory will only be displayed on a PCS when a call is made to this Contact 4 Select OK to save
66. mation This allows you to determine before answering the call whether you are receiving a personal or Department call and allows you to answer the call in the correct manner PCS50 E File Edit Help StevenW 2014 Department Reception E Labio Labio 999 No Notes 4 No History 4 i gt 3 gr Support o I 2 o 3 D 5 Series V3 2 1107 2 48 Departments PCS 400 410 and 50 Uset Manual Ka Sp licecom DY dd PCS 400 410 and 50 User Manual Departments When using a PCS 50 the floating text displayed on your PC screen when a call is received will also display the name of the Department being called To enable or disable this feature please refer to page 76 Amy Stewart on 2010 for Accounts Changing the Ring Tune for a Department call You may wish to recognise that you are receiving a Department call via a different ring tune This can be set up as follows 1 Select the User Preferences icon Select the Ring Tunes tab From the Type list box select Destination A WwW N In the Telephone Number field enter the Department extension number here please refer to your System Administrator if you are unsure which number to use here 5 From the Tune list box select the Tune required 6 Select the Add button The new entry will appear in the Ring Tunes list 7 Select OK For further information on Ring Tunes please refer to page 40 Making an Call to a Department
67. n enabled Call Status will not display until a call has been answered This is useful when the Auto URL On Ring feature is used for Department calls or for calls from a specific Contact The web page will not display on your PCS 50 until the call has been answered This means that if you are viewing a web page when a call is recetved this will not be replaced by the web page specified by the Auto URL feature unless you decide to answer the call Please refer to your system administrator for further information Access Manager You can administer the system with Manager via a PCS however you will require an Administrator name and password to proceed 1 From the Call Control toolbar select the More Options icon twice 2 Select the Manager icon 3 Enter the User Name and Password if you require the onscreen keyboard select the Keyboard icon 4 Select OK Manager will open To return to your Home Page 1 From the Call Control toolbar select the More Options icon 2 Select the Home icon A 5 Series V3 2 1107 2 78 System Administration PCS 400 410 and 50 User Manual splicecom 79 PCS 400 410 and 50 User Manual Icons in Brief The following lists the function of each icon when displayed with a particular screen or when performing a particular function Home Page 5 Series V3 2 1107 2 Home return to your Home Page Contacts to access the Contacts directory Favourites to access your S
68. ne 2009 Mobile 01232538932 Home 07890138626 Sparel fr O O Spare2 PO email fF Company PO Web O When ready select Cancel to exit from the dialogue box 5 Series W3 2 1107 2 46 Users Directory PCS 400 410 and 50 User Manual lt Sp l icecom gt dis PCS 400 410 and 50 User Manual Users Directory Please note that you will only be able to amend your own details Select OK to save any changes Making a call to a User s mobile or home number From the Call Control toolbar select the Users icon A list of the Users on your system will appear Select the User required 3 Select the Further Numbers icon Mobile 4 Ifyou wish to dial the Mobile number select the Mobile button if you wish to dial the Home number select the Home button etc Telephone 2028 07890138626 0 Home 012352550932 Sparel Sparez Cancel voicemail Transferring a call to a User s mobile or home number th 1 Select the Look Up icon e dar 2 Select Users 3 Select the User required Mobile 5 If you wish to dial the Mobile number select the Mobile button if you wish to dial the Home number select the Home button etc 4 Select the Further Numbers icon 6 The original call will be placed on hold and the new call will be made 7 Select the Transfer icon or press Enter when ready For further information on transferring calls please refer to page 10 5 Series V3 2 1107 2 i
69. ne on the system because for example you need to move around the building or you are rarely in the office and do not need a permanent telephone you can log in to a PCS as follows You will need to know your extension number and Login Access Code please refer to your System Administrator for these details a 1 From the Call Control toolbar select the More Options icon twice 2 Select the Log In icon 3 Enter your extension number an asterisk and your Login Access Code eg 2040 1234 PCS50 3 0 xj File Edit Help 2040 1234 4 Select the Log In icon or press Enter 5 Once the system has logged you in your Home Page will be displayed and you can make and receive calls in the normal way Log off Once you have finished using the telephone that you are logged on to you may wish to log off Your extension becomes busy and your calls will passed to voicemail if enabled or to your Forward on Busy number if configured a 1 From the Call Control toolbar select the More Options icon twice 5 Series V3 2 1107 2 TAs Hot Desking PCS 400 410 and 50 User Manual splicecom Q 2 Select the Log In icon 3 Select the Log Off icon or press Delete 75 PCS 400 410 and 50 User Manual Hot Desking 4 The phone will return to the User assigned to this extension dependent on the configuration of the system Note The system may be configured to automatically log you off after the extension is
70. nfiguration Please note Ensure that the Short Code that you use is not the same as a short code you are already using for other system functionality provided by your System Administrator Amending a Speed Dial o N UI Select the User Preferences icon Select the Speed Dials tab Select the Speed Dial to be amended Make the changes required in the Description Short Code or Telephone fields Select Update Select OK Delete a Speed Dial Mm A o N Select the User Preferences icon Select the Speed Dials tab Select the Speed Dial to be deleted Select Delete Select OK Changing your Ring Tunes By default you will be able to recognise an incoming external call from an incoming internal call by the ring tone that you hear You may wish to change these ring tones NN Om E W NO Select the User Preferences icon Select the Ring Tunes tab From the Type list box select Internal or External From the Tune list box select the Tune required Select the Add button The new entry will appear in the Ring Tunes list Select OK You may also wish to assign a ring tune to a specific number so that when you receive a call from a specific colleague or customer for example you will be able to recognise their call immediately 1 Select the User Preferences icon 5 Series V3 2 1107 2 2 Select the Ring Tunes tab 40 User Configuration PCS 400 410 and 50 User Manu
71. nfiguration PCS 400 410 and 50 User Manual Sp liceco nS 39 PCS 400 410 and 50 User Manual User Configuration Assigning a Short Code to a Speed Dial For the numbers that you dial regularly you may find it easier to assign a short code to a Speed Dial so for example you could dial just 33 to ring 01639253492 1 Select the User Preferences icon 2 Select the Speed Dials tab PCS 50 only 3 Inthe Description field enter any text alpha numeric characters only that will identify this Speed Dial 4 In the Short Code field enter the code you will use to quick dial the number In the Telephone Number field enter the number to be dialled internal or external number 6 Select Add PCS 400 410 only 3 Select Add 4 Inthe Description field enter any text alpha numeric characters only that will identify this Speed Dial 5 Inthe Short Code field enter the code you will use to quick dial the number 6 Inthe Telephone Number field enter the number to be dialled internal or external number 7 Select OK 8 Select OK to finish User Configuration E a x General Numbers ONC Exceptions Forwarding Speed Dials Ring Tunes Brian 33 01639253492 Home 01923287693 John z009 Faul 2016 Sam 2012 Description Add Short Code Upata Telephone Number bere Cancel Apply 5 Series V3 2 1107 2 39 User Configuration PCS 400 410 and 50 User Manual splicecom 40 PCS 400 410 and 50 User Manual User Co
72. nistrator can change this for you splicecomS_ maximiser Updated Tue 22 Feb 2005 08 02 03 0000 Some suggestions for links to other web pages Your Web Pages can be hosted on the maximiser gt fj Be The display on your PCS when first connected to the maximiser system is called your Home Page This is a web page the link to which is specified by your System Administrator Your Home Page can be linked to a web page stored on the Internet on your company s intranet or on the telephone system s internal web server By default your Home Page points to a web page stored on your telephone system s internal web server Your System Administrator can edit this web page to suit your company s needs At the bottom of your Home Page you are provided with a context sensitive tool bar which will give you different icons depending on the feature or screen you are currently using Call Control Toolbar D Y E O 6 EN Home Page Favourites Redial Speaker please refer to p36 please refer to p13 Contacts Users More Messages please refer to p53 please refer to p45 Options please refer to p63 While using your PCS you can return to your Home Page and the Call Control toolbar at any time depending on the screen you are currently working in by either aq Selecting the Exit icon or pressing Esc or 5 Series V3 2 1107 2 23 Home Page PCS 400 410 and 50 User Manual Sp liceco nS ae PCS 400 410 and 50 User Ma
73. nual Home Page By selecting the Home icon By default between 7 pm and 8 am each day a screen saver will replace your Home Page Touch ot click on the screen to return to your Home Page However the time that the screen saver will appear can be changed by your System Administrator or it could appear after a specific idle time Please refer to your System Administrator for further information When using a PCS 50 e The PCS 50 window can be resized by pointing the mouse at edge of the window and dragging in the direction required e The PCS 50 can be minimised to the System Tray Please refer to page 76 for further details When using a PCS 400 410 the stylus LED will flash to indicate the status of the phone as follows e Dialling on e Alerting flash 250 250 mSec e Busy flash 500 250 mSec e Hold flash 250 2000 mSec e Connected on e Call Waiting flash 250 250 mSec The stylus LED is also used to indicate that a new voicemail message has been received Please refer to page 63 for further information Please note all actions in a bold typeface indicate key entries on a Windows Mac OS X PC keyboard 5 Series V3 2 1107 2 dos Home Page PCS 400 410 and 50 User Manual splicecom 255 PCS 400 410 and 50 User Manual Call Handling Your PCS Off hook When your PCS is off hook the following Dial Pad will appear allowing you to make calls view the Directories change the volume etc All th
74. o EA E E 71 a A e 63 a A O T OE 65 5 Series V3 2 1107 2 293 93 PCS 400 410 and 50 User Manual Index ve the caller aisinat 66 SV CS ADO E A E T sata 65 transfer a call to voicemail assi 69 NO MOONS T E E E canoes 18 Web Page AOE TE E A ENE 59 Depa tnn ee r E 50 display a web page during a call veces 15 PLOMO LA 3 Le lS CO ateaaweemsnees 80 Cy OAL short CUS era 87 Index PCS 400 410 and 50 User Manual Spliceco SpliceCom Limited The Hall Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com
75. on working with Departments 5 Series V3 2 1107 2 9 Call Handling PCS 400 410 and 50 User Manual i KE Sp licecom gt 10 PCS 400 410 and 50 pe Leen If you are making a call the Remote Person Number section displays the details of number you ate calling and the Local Person Number section displays your details You can increase the size of the Remote Person Number pane Local Person Number pane Call Notes pane and Call History pane by clicking or pressing within the required pane This will allow you to view additional information available Press or click within the pane to return to the original size Alternatively use the scroll bars to scroll through the information Place a Call on Hold Select the New Call icon You will be presented with the Dial Pad To retrieve the call select the Exit icon 39 Transfer a Call Announced Transfer Place the call on hold select the New Call icon Dial the number required internal or external number Wait for the call to be answered and announce the caller A o N To transfer the original call select the Transfer icon or replace your handset or press Enter or select the Speaker icon You will no longer have control of the call Of 4 To return to the original call select the Reject Call icon or press Esc or wait for the other end to hang up Of 4 To return to the original call and place the second call on hold select the Switch icon 109
76. onfiguration form select the Numbers tab 4 Inthe Assistant field enter the extension number to which your callers will be transferred 5 Select OK User Configuration E x General Numbers oo Exceptions Forwarding Speed Dials Ring Tunes Telephone 2017 Mobile 07890183923 Home 01923287693 Assistant 2003 5 Series V3 2 1107 2 Bre ie Voicemail PCS 400 410 and 50 User Manual KE 68 PCS 400 410 and 50 l Splicecom gt s A Once this feature has been configured your caller can press 0 while listening to your greeting and be transferred to your Assistant telephone number You will need to re record your greeting to inform your callers that facility is available Please note that if the Assistant field is grey then you are unable to edit this field Please refer to your System Administrator for further details Forward a message You may wish to forward a message to a colleague if the content is more relevant to another member of staff for example or to a Group of Users eg the Sales team a Group must be previously set up on your telephone system please refer to your System Administrator for further information If you wish to save a message to and in future access the message via your email application you can also forward a message to your email account This facility must be previously set up on your telephone system please refer to your System Administrator for further informa
77. ontact is available when a call is received from or made to this Contact The web page can be viewed either by the press of a button when you choose or automatically before a call to or from this Contact is answered or after a call to or from this Contact is answered This could be a web page stored on the Internet or on your company s Intranet or within the telephone system s internal web server This could be useful if you wish to view your supplier s web site when on a call or you wish to view a customer s account information stored on your company s intranet for example 5 Series V3 2 1107 2 59 Contacts PCS 400 410 and 50 User Manual splicecom 60 PCS 400 410 and 50 User Manual Contacts To display the configured web page select the Information icon If a web page appears when you make a call to or receive a call from a Contact and you wish to display Call Status select the Exit icon Configuring a Contact to display a web page Please note you will only be able to make a change to a Contact s details if given the required permission Please refer to your system administrator for further information 1 Open the Contact Details as described on page 55 In the Web field enter the address to the web page required 3 From the Auto URL list select either a No Action the web page can be displayed by pressing the Information icon b Show Info on Ring the web page will be displayed when a call is made to and
78. peed Dials list Users to access the Users directory Redial to access the list of calls made from your extension via the Redial Number list More Options to access the Web Page icons and User Preferences icon Speaker on hook Messages to access your Incoming Call History and voicemail messages New Messages indicates a new voicemail message has been received Missed Call indicates a call was received by your extension and not answered Missed call and New Messages indicates a missed call and a new voicemail message has been received Do Not Disturb on 79 Icons in Brief PCS 400 410 and 50 User Manual S pi ceco n 80 PCS 400 410 and 50 User Manual Icons in Brief Browsing Web Pages Accessed from the Call Control toolbar by pressing the More Options icon once 19 Back Forward Stop Refresh User Preferences to access the User Configuration form More Options to access the Programming icons 999909 System Administration Accessed from the Call Control toolbar by pressing the More Options icon twice Keyboard on to turn off the on screen keyboard Keyboard off to display the on screen keyboard Manager access to system programming log in information required T Log In Log Out for Hot Desking Users i Information displays phone set up information Help More Options return to the Call Control toolbar
79. perform a particular task for example book a meeting phone a customer etc Please note that the use of this feature is controlled by your System Administrator If the Record icon is not available please refer to your System Administrator 1 Select the Messages icon 2 Select the Record icon 3 Record the message to yourself 4 Select Exit to finish and save the recording or hang up Retrieve a Memo 1 The New Messages icon will flash to indicate that you have a new message Select this icon to open the Incoming Call History A new message will be displayed The Name column will display your name to indicate that you created the recording Es 3 Select the memo click under the Time column 4 Select the Listen to Message icon or double click on the memo 5 The recording will be played and the screen on your PCS will display your details il Once listened to the recording becomes an old message and is deleted after Lan 7 days The recording can be saved or deleted in the normal way Voicemail for Departments Each Department must be configured to use the voicemail service provided by the maximiser system If voicemail has been enabled a call to a Department will automatically pass to voicemail after the time specified by the Department s configuration on the system Please refer to your System Administrator for further details 5 Series V3 2 1107 2 ike Voicemail PCS 400 410 and 50 User Manual spli
80. r Transfer a Call v a your Favourites Firstly you must set up your Favourites list further details on working with Speed Dials are available from page 36 Once available your Favourites list can be used to quickly and easily transfer calls without having to remember the number Select the Favourites icon Click on the Speed Dial required 3 The original call will be placed on hold and the new call will be made 4 Select the Transfer icon or press Enter when ready 5 Series W3 2 1107 2 11 Call Handling PCS 400 410 and 50 User Manual i Ka Sp licecom gt 12 PCS 400 410 and 50 pe ae Transfer a Call via the Directories If you do not know the number of the person to whom you wish to transfer the call you can look up the information in one of the directories available 1 Select the Look Up icon 2 Select either Users or Departments or Contacts Select the name required 4 Select the Dial icon or press Enter The original call will be placed on hold and the new call will be made 5 Select the Transfer icon or press Enter when ready If you wish to return to the call handling icons after pressing the Look Up icon select the More Options button If you wish to return to the call handling icons after selecting a directory select the Exit icon Further information on working with these directories can be found on the following pages Contacts page 52 Users page 43 and Departments page 48
81. r PC By default this will be Ring Tune 7 8 9 Please refer to your system administrator for further information 5 Series V3 2 1107 2 42 User Configuration PCS 400 410 and 50 User Manual S pi iceco nS 43 PCS 400 410 and 50 User Manual Using with the System Directories Provided with the maximiser system is the ability to set up a database of contact information that can be accessed by your PCS Your System Administrator is responsible for the maintenance of this database and will be able to assist you with your queries The next section of this User Guide will explain how the PCS uses this database to provide directories of telephone numbers to help you to quickly and easily make calls Each Directory is provided with a Search facility to help you find the information you require as Select this icon the required number of times to search for the first letter of the name eg for names beginning with L select the icon three times Page Up Page Down Line Up Line Down ioi x File Edit Help Description JaneB Jane Brown Personnel Manager John John Masters Sales Manager KatieB Katie Barrett Receptionist PaulT Paul Teasdale Support PeterU Peter Upton Support samT sam Turner Secretary Simond Simon Jones Sales StevenH Steven Harris Sales StevenvV Steven Wells Sales susanT susan Toms Personnel gt dd a gt gt y EP 5 Series W3 2 1107 2 43 Using the System Dire
82. r press Esc Transfer a Call to a Contact 1 Select the Look Up icon N Select Contacts 3 Select the Contact required 4 Select the Dial icon or press Enter 5 The original call will be placed on hold and the new call will be made 6 Select the Transfer icon or press Enter when ready For further information on transferring calls please refer to page 10 Add a Note to a Contact During a call text can be entered and displayed with the call this can be useful when a call is transferred the information is passed on please refer to page 13 for further information If the call has been made or received from a Contact this text can also be stored permanently with the Contact for future information This text will be displayed whenever a call is recetved by this Contact 1 Click on the Add Note icon e 2 Enter any text required in the Note box Brochure requested to be sent today Add to Call Add to Contact Cancel 5 Series V3 2 1107 2 54 Contacts PCS 400 410 and 50 User Manual splicecom 55 PCS 400 410 and 50 User Manual Contacts PCS 400 410 if a keyboard is not available select the More button to access the on screen keyboard Select OK when ready Click on Add to Contact The text plus the date and name of the originator of the note will appear in the Call Status screen and will be passed on with the call 1f transferred Click within the Note area to enla
83. rge this area This information will also be stored permanently with the Contact and next time a call is received by or made to this Contact the text will appear in Call Status AA aolx File Edit Help Hornet Dynamics 123456 User KatieB Brochure requested to be sent today KatieB 9 11 2004 14 08 gt gt KatieB 14 11 10 11 2004 E E Home 3 les a E Sam Support CRGA OA de Ey a Viewing Contact Details All the information for example address telephone numbers etc stored for a particular Contact within the telephone system s centralised database can be viewed 5 Series V3 2 1107 2 From the Call Control toolbar select the Contacts icon Select the Contact required Select the Information icon The Contact Details for the selected Contact will be displayed Select OK or Cancel to exit 55 Contacts PCS 400 410 and 50 User Manual splicecom 56 PCS 400 410 and 50 User Manual Contacts x Name Janet Clark Job Title P Description First Name Janet Telephone 0125387386 Last Name Clark Mobile 07890239899 Company Hornet Dynamics Home Dept sales Fax 01256387390 Street 50 High Street Sparel PO City Manchester Spare2 PO County PO Ambiguous PostCode MeoSBT Account PO Country FO Our Ref PO Direct Rt To PO AutoURL No Action Y DirautouRL feothway o Cancel Delete Notes Making a Call to a Contact s other stored numbers 1
84. rig PCS 400 410 and 50 pe na 2 The details of the caller will be displayed on the Park icon Pick up a Parked Call 1 Lift your handset or select the Speaker icon and you will be presented with the Dial Pad 2 Select the relevant Park icon Please note If you pick up a parked call while in the progress of another call this call will be automatically parked in the next available slot To pick up a parked call via an analogue handset please refer to your System Administrator for the relevant short code If you are unable to pick up a call parked by a colleague you may be operating within a different Company to your colleague Please refer to your System Administrator for further details If you belong to a Company this Company may be configured with a Park Timeout This means that when you park a call it will be represented to you after the time configured By default this is set to 5 minutes A represented call can be answered in the normal way Please refer to your System Administrator for further details By default the four Park icons displayed in Call Status are configured to access Park slots 1 2 3 and 4 However if you wish the icons to access alternative Park slots in order to create either group or private park slots please refer to your System Administrator for further assistance Call Pick up You can pick up a call ringing on another extension via the Pick Up screen This is useful if
85. sage PCS 400 410 users Your stylus LED will also flash PCS 50 Partner The broken dial tone provided by your analogue handset may also indicate that you have a new message If your caller does not leave a message this call will be logged as a missed call Please refer to page 21 for further details Divert an incoming call to voicemail gt lt If you do not wish to answer a call and wish to route the caller to your o voicemail select the Messages icon within Call Status Please note that the Reject Call icon will also perform the same function unless you have Forward on Busy set which means your caller will be diverted to this number Please refer to page 30 for further information on the Forward on Busy facility Retrieve a Message 1 Select the New Messagesicon The Incoming Call History will appear 5 Series V3 2 1107 2 63 Voicemail PCS 400 410 and 50 User Manual splicecom 5 Series V3 2 1107 2 64 PCS 400 410 and 50 User Manual Voicemail lol xl File Edit Help Mailbox ga 11 29 17 11 2004 PaulT 2016 KatieB 0p 11 28 17 11 2004 Hornet Dynamics Ltd 123456 KatieB Gg 11 28 17 11 2004 StevenH 2005 KatieB 0711 24 17 11 2004 StevenH 2005 KatieB 11 24 17 11 2004 PaulT 2016 KatieB 11 10 17 11 2004 Stevenv 2014 KatieB A new message will be indicated by a blue envelope symbol Select this message click under the Time column Select the Listen to Message
86. sk Number PO Hotdesk Code PO Proxy Server PO Start Minimized Minimize to system tray Pop On Connect Speech Input Defaut vw Speech Output Defaut w Foatng Tet 7 Colour ME Multiple Instances Remote BLF Dedicated Console Mode Using the PCS 50 as a partner to any handset the Port Partner Login Code Hot Desk Number and Hot Desk Code fields can be used to assist you if you are a hot desking User These fields can be configured to allow you to log on to more than one choice of handset and yout PCS 50 will automatically partner any of these handsets This is useful if for example you are a laptop user and when you come in to the office you log on to any available phone at any available desk Your PCS 50 can be configured once to partner any of these handsets Please refer to your system administrator for further information Proxy Server the IP address of the proxy server to be used by the PCS 50 when viewing web pages Please refer to your system administrator for further information Minimize to System Tray Enables or disables the ability to minimise the PCS 50 to the System Tray by selecting the Close icon Ed at the top right hand corner of the PCS 50 window When a call is received the application will automatically pop up then automatically minimise at the end of a call To manually pop up the PCS 50 window click on the icon in the System Tray When this feature is enabled use the File menu then Exit to
87. the changes contact Details x Name Janet Clark Job Title Description First Name Janet Telephone 0125387386 Last Name Clark Mobile 07890239899 Company Hornet Dynamics Home Dept Sales Fax 01256387390 Street 50 High Street Sparel Doo O O City Manchester Spare2 ss County PO Ambiguous PostCode Mmeos6T Account fT O O Country P Our Ref P Direct Rt To P Web www hornet com AutoURL Show Users On Connect y DirAutoURL Incoming Cancel Delete Notes 5 Series V3 2 1107 2 61 Contacts PCS 400 410 and 50 User Manual splicecom Using an Ambiguous Number PCS 400 410 and 50 User Manual Contacts When a company has a large DDI number range a Contact can be created that will match any incoming call from this company so that you and your colleagues are always aware when a call is received from this company A question mark is used to specify which part of the telephone number will vary eg an entry of 01256387 will match a call from 01256387385 01256387370 01256387291 etc Please note e Contacts containing a complete match to the incoming number will take priority over an ambiguous number e You will only be able to add or amend a Contact if given the required permission Please refer to your system administrator for further information 1 Select the Contacts icon 2 Select the New Contact icon 3 A blank Contact Details form will be displayed 4 Inthe Name field ent
88. tically appear after a call you have made to or received for a Department is answered This is particularly useful for a receptionist who needs to be able to quickly and easily transfer calls When a Department call is answered if a directory is displayed please refer to the relevant section in this manual to find out how to handling the call using this directory Favourites page 38 Users page 46 and Departments page 50 a If you do not wish to use the Directory displayed select the Exit icon to return to Call Status Please refer to your System Administrator for further details Incoming Call History If you have been elected to deal with voicemail messages for a Department this will mean that Department calls that you have answered will be listed in your Incoming Call History You will also be informed when a Department has missed a call The Missed Call icon will flash in the normal way For further information on using the Incoming Call History please refer to page 19 and for information on handling missed calls please refer to page 21 Please refer to page 72 for information on dealing with voicemail messages for a Department Call Pick up for a Department call You can pick up a call ringing for a Department via the Pick Up screen This is useful if for example all the members of a particular Department are busy and you wish to assist with answering the call You do not have to be a member of the Departm
89. tify incoming calls Receiving a call from a Contact Call Status will display the name and number of the person calling Handle the call in the normal way 7 Ix gt PCS50 File Edit Help Hornet Dynamics 123456 User KatieB gt lal lp No Notes gt No Histary 4 4 E Paul fe Suro oOo I w o 3 3 oO Gea gt iP Making a Call via the Contacts Directory 1 From the Call Control toolbar select the Contacts icon A list of Contacts stored on your system s database will be displayed 2 Use the Search facilities to find the Contact you require please refer to page 43 for further assistance 3 Select the Contact required then select the Dial icon or press Enter or Double click the Contact required and the call will be made 4 The Call Status screen will appear displaying the Contact you are ringing and your name If you wish to search for a Contact via the company name click on the Contact Name column heading and each Contact will be displayed with the company name first Click on the column heading again to return to viewing the list by Contact Name only 5 Series V3 2 1107 2 255 Contacts PCS 400 410 and 50 User Manual C Spi i ceco m gt 54 PCS 400 410 and 50 ae ar Brown independents Li Sean Markos Hamel Ebechoncallamel Ciak Personnel DirschMargare Simmer Prima Stationery Lid Marcsus Prima qr To exit from the Contacts Directory select the Exit icon o
90. tion 1 Select the Messages icon The Incoming Call History will appear 2 Select the message to be forwarded 3 Select the Listen to Message icon 4 Select the Forward Message icon and the following dialogue box will appear Forward Message To E xj Email MEC jee METE Users Groups Cancel 5 To forward the message to your email account select Email The message will be copied to your email account Go to step 9 Or 5 To forward the message to a group of Users select Group You will be given a list of the Groups on your system Use the Search facilities as described on page 43 to help you find the Group you require Of 5 Series V3 2 1107 2 68 Voicemail PCS 400 410 and 50 User Manual A 69 PCS 400 410 and 50 User Manual Splicecom gt p E Voicemail 5 To forward the message to a specific User s select Users You will be given a list of the Users on your system Use the Search facilities as described on page 43 to help you find the User you require 6 Select the User or Group you require and select the Add to Forward List icon or double click on the User or Group The User or Group selected will appear in the Forward List above 7 Repeat steps 6 until all the Users or Groups required have been added to the Forward list Select the Forward Message icon The message will now be forwarded to all the Users selected or to all the Users who are a member of the Groups selected 9 Select Ex
91. to find the Contact you require please refer to page 43 for further assistance Select the Contact required NE 4 Select the Dial icon or press Enter The Call Status screen will appear displaying the Contact you are ringing and your details For more information regarding the use of the Contacts database please refer to page 52 Entering additional digits NE If you are required to enter further digits once a call as been made for E example when using an auto attendant click on the Dial icon at the bottom of the Call Status screen to access the Dial Pad Use the Exit icon to return to Call Status if required Answering a Call You will be informed of an incoming call via the following PCS 400 410 your handset will ring and your stylus LED will flash PCS 50 your PCS will ring and the caller s details will be displayed via floating text on your PC screen together with the name of the called User or Department To enable or disable this feature please refer to page 76 5 Series V3 2 1107 2 7 Call Handling PCS 400 410 and 50 User Manual splicecom 8 PCS 400 410 and 50 User Manual Call Handling Amy Stewart on 2010 for Asher Reuben On receiving a call the Call Status screen will appear displaying e the incoming number or caller s name if known by the system e your name or Department name or your colleague s name if their calls are forwarded to you e any other information held on the system
92. transferred to the Uset s voicemail 10 08 Record a Call During any call internal or external or conference call you can record the conversation The resulting recording will become a new voicemail message and can be accessed in the usual way Please note that the use of this feature is controlled by your System Administrator If the Record icon is not available please refer to your System Administrator During a call select the Record icon Your conversation will be recorded To end the recording either select the Record icon or end the call Retrieve a Recorded Call 1 The New Messages icon will flash to indicate that you have a new message Select this icon to open the Incoming Call History A new message will be displayed The Name column will indicate the name of the caller if available E 3 Select the recording click under the Time column 4 Select the Listen to Message icon or double click on the recording 5 The recording will be played and the screen on your PCS will display further details of the call if available 5 Series V3 2 1107 2 70 Voicemail PCS 400 410 and 50 Uset Manual C Sp licecom gt gt Ada PCS 400 410 and 50 a a Once listened to the recording becomes an old message and is deleted after Pam 7 days The recording can be saved or deleted in the normal way Record a Memo You may wish to record a message to yourself for example when you wish to record a reminder to
93. uter running Microsoft Windows Apple Mac OS X or Linux operating systems The PCS 50 application can run as an IP soft phone where the PC becomes the telephone The PC must have multi media capabilities with a headset and microphone connected Alternatively the PCS 50 application can be configured to partner SpliceCom s PCS 100 PCS 10 PCS 5 or an existing analogue handset where the voice path is connected via the handset but the application assists the user to handle calls quickly and efficiently 5 Series V3 2 1107 2 Ls Introduction PCS 400 410 and 50 User Manual Introduction Spl iceco nS 2 PCS 400 410 and 50 User Manual PCS 50 is also the key component in SpliceCom s unique Extension Anywhere feature set for remote mobile and home based employees IP Extension Anywhere sees it used as an IP Softphone as an alternative to PCS 400 410 or PCS 100 Analogue Extension Anywhere utilises PCS 50 as a Partner to an existing home phone whist GSM Mobile Extension Anywhere uses the same arrangement to allow a standard mobile phone to become an fully integrated maximiser extension wherever a wireless or standard VPN service is available 5 Series V3 2 1107 2 422 Introduction PCS 400 410 and 50 User Manual ra Sp liceco m gt Be PCS 400 410 and 50 User Manual Home Page PCS50 E 10 x File Edit Help a Good morning KatieB x2017 Welcome to your home page Your system admi
94. venH Steven Harris Sales Stevenvy Steven Wells Sales 2014 SusanT Susan Toms Personnel 2008 wxyz steven 5 Series V3 2 1107 2 44 Using the System Directories PCS 400 410 and 50 Uset Manual splicecom 45 PCS 400 410 and 50 User Manual Users Directory The Users Directory allows you to quickly and easily call a colleague without having to remember their extension numbers It also makes it easy to transfer and re direct calls You can also use this directory to view information stored on the system database for example a colleague s mobile or home number These numbers can be used to make a call or transfer a call to a colleague s home or mobile The User Directory will also display if an extension is busy red icon A or has Do Not Disturb set blue icon File Edit Help Fg AdrianB Adrian Barker Managing Director 2002 BarbaraC Barbara Clare Accounts Manager 2004 DianeS Diane Smith PA 2003 gt Elaine s Elaine Webber Accounts 2007 FreddyR Freddy Raven Accounts 2006 Gy JaneB Jane Brown Personnel Manager 2001 JohnM John Masters Sales Manager 2009 shi Y KatieB Katie Barrett Receptionist 2017 Og PaulT Paul Teasdale Support 2016 PeterU Peter Upton Support 2013 samT sam Turner Secretary 2012 Simond Simon Jones Sales 2015 StevenH Steven Harris Sales 2005 Og Steven Steven Wells Sales 2014 lt gt susanT susan Toms Personnel 2008 CD To exit from the Users Directory sel
95. xtension is not answered or busy the caller will be passed to your voicemail and the call will be logged as a missed call on your PCS Using Follow Me This facility allows you to configure your extension so that your calls follow you to an internal extension or to an external number eg your mobile when you are eg working at another desk working at home etc Turn on Follow Me 1 Select the User Preferences icon 2 Select the General tab 3 From the Follow Me list box select either e Personal all calls to your extension and direct line number will be forwarded e Dual Personal all calls to your extension and direct line number will be forwarded however your extension will also ring This will ensure that you pick up the call wherever you are e All all calls to your extension direct line number and any Department calls will be forwarded e Dual All All calls to your extension direct line number and any Department calls will be forwarded however your extension will also ring This will ensure that you pick up the call wherever you are 4 Inthe Follow Me Number field enter the internal or external number to which calls are to be forwarded 5 Select OK User Configuration E i x General Numbers DND Exceptions Forwarding Speed Dials Ring Tunes Call Waiting Out Of Office None v In the Office T Follow Me until 2pm Personal Do Not Disturb

Proactive Communication Station – User Guide

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Proactive Communication Station – User Guide