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User Guide for Polycom SoundPoint Handsets and WemTel Hosted

1. User Guide for Polycom SoundPoint Handsets and WemTel Hosted Voicemail ww wemtel co uk Using your IP Phone You will be unable to place any calls if the handset has not correctly registered with the WemtTel service Check to ensure that the small icon next to the extension number on your handset display is solid and not hollow Place a Call 1 Pick up the handset press the ew ca soft key or press the D key 2 Enter the number you wish to call and press the __ or s_ soft key Put a Call on Hold 1 During an active call press the soft key or press the button 2 To resume the call press the sw soft key or press the t button Consultative Transfer announce the call before transferring 1 During an active call press the 1ste _ soft key This will put the caller on hold 2 Enter the number to which you wish to transfer the call and press the sa _ soft key 3 When the other party picks up you may begin your consultation The first party will still be on hold 4 When you are done with your consult press the ste _ soft key 5 Call will immediately transfer and you may hang up Blind Transfer transfer without announcement 1 During an active call press the taste soft key This will put the caller on hold 2 Press the _ im_ soft key 3 Enter the number to which you wish to transfer the call and press the _send_ soft key www wemtel co
2. Previous Menu i www wemtel co uk 020 8740 6000 To Transfer a Call to Voice Messaging 1 2 3 4 During the active call press the soft key Dial 55 To transfer the caller to your own voice mail press the key To transfer caller to another voice mail box enter the desired extension then Hang up or press soft key WEM Telecommunications s
3. 9 or 00 99 3 Press Send Speed Dial 100 To program 1 Lift the telephone handset Dial the Speed Dial 100 feature access code default is 75 You will hear the recall dial tone three quick beeps and then a dial tone Dial the 2 digit Speed Code to be created or modified followed by the digits to be associated with it End the programming with the key or wait for the inter digit timer to expire The service then announces whether or not the programming was successful 2 The speed dial number is programmed To dial a programmed speed dial number 1 Lift handset or use speakerphone 2 Dial the code either 2 9 or 00 99 3 Press Send WEIN Telecommunications s Voice Messaging Access Your Voice Messaging 1 Press the button OR 2 Dial your own extension and press soft key 3 Enter your password followed by Note not required if auto login is enabled 4 To navigate follow the menu choices Remotely Access Your Voice Messaging 1 Dial your phone number 2 When the Voice Messaging system plays your greeting press the key 3 Enter your password followed by key 4 To navigate follow the menu choices Voice Messaging Control Play Messages 1 Change No Answer Greeting 3 Delete All Messages 7 Repeat Menu Save H Pause Resume 2 Jump to Beginning 4 Jump to End 6 Callback Sender if enabled 8 Reply 1
4. Calls O 3 Press Y for Missed Calls aS od To Add Contact Speed Dial Keys 1 Press the L button 2 Press set to select Features 3 Use V key to scroll down 4 Press set to select Contact Directory The dispay will show No Records 5 Press add 6 Enter the first name on the keypad of the telephone For example John Use 1 A a soft key to enter small case or numbers 7 Use amp to go to Last Name 8 Enter last name on keypad of telephone For example Smith 9 Use to go to Contact 10 Enter outside phone number or internal extension 11 Press _s e_ 12 Press t or mae to add more contacts 13 To add press __ and start at step 4 To Edit Contact Speed Dial Keys 1 Press the Le button 2 Press to set select Features 3 Use key to scroll down 4 Press s to select Contact Directory 5 Edit the first name For example Mike Use 1 A a soft key to enter small case or numbers 6 Use key to edit Last Name For example Jones 7 Use key to go to Contact 8 Edit outside phone number or internal extension g g WEIN 9 Press s Telecommunications 10 Press i Other Features Call Park 1 With live call press Transfer then 68 2 Enter extension of phone on which call is to be parked Then press 3 Hang up telephone handset The call is parked at the indicated extension Call Park
5. Retrieve 1 Lift telephone handset Press 88 2 Enter the extension number the call is parked on 3 You are connected with the call Call Pickup 1 Lift telephone handset Press the assigned code example 98 2 The longest ringing phone in your call pick up group is connected Directed Call Pickup 1 Lift telephone handset Press the assigned code example 97 2 Enter the extension where the call is ringing You answer the ringing call at the specified extension Last Number Redial 1 Lift telephone handset Press the assigned code example 66 2 The last outgoing phone number is redialed Speed Dial 8 To program 1 Lift the telephone handset Dial the Speed Dial 8 feature access code default is 74 You will hear the recall dial tone three quick beeps and then a dial tone Dial the 2 9 digit Soeed Code to be created or modified followed by the digits to be associated with the Code End the programming with the key or wait for the inter digit timer to expire The service then announces whether or www wemtel co uk 020 8740 6000 not the programming was successful For example if you want to program the Speed Code 3 with the following digits 02087406000 enter 74 recall dial tone 3 020874060008 success or failure announcement 2 The speed dial number is programmed To dial a programmed speed dial number 1 Lift handset or use speakerphone 2 Dial the code either 2
6. rst call and press the _ _ soft key this places the active second call on hold and reconnects the first call 4 Using the Display Control keys you may swap active calls 5 You may disconnect a call at any time by pressing the Ecat_ soft key Note If multiple calls are on hold an indicator will display the number of held calls Change the Default Ring Tone 1 Press the Le button 2 Using the Display Control keys select Settings and then the Basic menu options 3 Select Ring Type 4 Use the Display Control keys to scroll through the different ring tones Press Ply to hear how the ringers sound 5 Press the set soft key to select the current highlighted ring tone 6 Press _ amp key to exit programming View Missed Received and Placed Calls 1 Press the L_ _ button 2 Select Features from the list of menu options 3 Select Call Lists from the list of menu options 4 Using the Display Control keys scroll to Missed Received or Placed calls 5 Press the see soft key to select a category 6 Using the Display Control keys scroll through the calls 7 You may call the party by using the w soft key or select another option Note The call logs will be reset if the phone is rebooted www wemtel co uk 020 8740 6000 Note To quickly view respective call lists from the idle display 1 Press for Placed Calls pes 2 Press for Received
7. uk 020 8740 6000 4 Call will immediately transfer and you may hang up Create a 3 Way Conference Call 1 During an active call press the comme soft key This will place the current caller on hold 2 Dial the number of the party you wish to add to the call and press the sem soft key 3 When the party answers press the ctw soft key All parties will now be in conference Split a 3 Way Conference Call disconnect conference and place the two other parties on hold 1 During the conference press the sm _ soft key 2 The two parties will be put on hold on separate lines 3 Use Display Control keys to navigate to the desired party and press fem to UO W re establish the individual ae ae call Reject a Call and Let Voice Messaging Answer 1 When an incoming call arrives that you do not wish to answer press the riet Soft key 2 Your phone will stop ringing and the caller will be sent to your voice messaging Note If Simultaneous Ring is active call will continue to ring on other designated line s Answer a Call on Your Second Line 1 While the first call is active and the second call begins ringing use the QO Display Control keys to i wy select the incoming call WEIN Telecommunications O 2 Press the Answer soft key to answer the call This places the first call on hold 3 To reactivate the first call use the Display Control keys to select the fi

User Guide for Polycom SoundPoint Handsets and WemTel Hosted

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