SERVICE USER'S GUIDE Introduction Castle Grove The House
Contents
1. Upstairs Georgian Rooms Lift Available 6 Single 4x4 16 Large en suite bathroom View of rose garden 7 Double 4 5x5 22 5 Large en suite bathroom View of rose garden Fitted wardrobe 8 Double 4 25x5 21 25 En suite bathroom View of rose garden Fitted wardrobe 9 Single 4 8x4 19 2 En suite bathroom Double aspect 10 Single 3 4 x 3 73 12 68 En suite bathroom View of lawned garden and pond 12 Single 4 7x3 1 14 57 En suite bathroom View of orchard 13 Single 5 x 2 76 13 8 En suite bathroom View of lawned garden and pond Modern Wing Rooms 14 Single 5x3 15 En suite bathroom Fitted wardrobe Patio doors to terrace 15 Single 5x3 15 En suite bathroom Fitted wardrobe Patio doors to terrace 16 Single 5x3 15 En suite bathroom Fitted wardrobe Patio doors to terrace 17 Single 5 25 x 3 17 37 En suite shower and w c Patio doors to terrace Plus lobby 18 Single 3 6 x 3 96 15 6 En suite shower and w c Door to terrace Plus lobby 19 Single 5 25 x 3 1 16 27 En suite w c and hand basin Patio doors to terrace Double aspect 20 Single 5 25 x 3 1 16 27 En suite bathroom Fitted wardrobe Patio doors to terrace Double aspect 21 Single 5 25 x 3 1 16 27 En suite bathroom Fitted wardrobe Patio doors to terrace Sree ew ay ER ARR i cer vee re gees Smeg Ch cemmen E cuca antes ar Ln Pr re ee n Seng ES e r a r leanai THE COTTA2. STEAM RAILWAY An exciting steam railway trip on the West Country Railway OUTLET SHOPFING CLARK S VILLAGE STREET A popular trip to the famous shopping centre GRAND WESTERN CANAL TIVERTON Always a favourite with Residents a trip along the peaceful canal from Tiverton on a horse drawn barge RING AND RIDE BUS TO TIVERTON A weekly service that collects from Castle Grove and transports Residents to Tiverton to enjoy the shopping SCRABBLE AFTERNOONS Organised by the Residents for the Residents ART CRAFT AFTERNOONS Activities from Easter egg painting to potting plants cooking to competitions FILMS SLIDE SHOWS AND TALKS Slide shows movie afternoons and talks on ranges of subjects Rooms Profile All rooms including bathrooms fitted with talk back nurse call systems Room Room Dimensions Capacity Profile Type Excluding m bathrooms metres Ground Floor Rooms 1 Single 3 6x5 18 En suite shower and w c fitted double wardrobe Outside door to car park inner door to lobby This room would be suitable for a pet owning resident but not for a wheelchair user 4 Double 4 4x5 3 23 32 Shower Room large bay window and door to rose garden 5 Double 5 1 x 3 9 19 89 Living room and French doors to rose garden En suite bathroom amp bedroom up three steps 2 4x3 7 2 Bedroom 2 4 x 2 6 6 24 Bathroom
3. chef Christopher Seaton has several years wide ranging experience in corporate and hotel catering The staff at Castle Grove have been chosen for their ability not only to carry out their practical duties efficiently but also for their ability to relate to people and to understand their particular needs and problems A qualified nurse is available at all time to cope with medical problems under the direction of our excellent local doctors at Bampton Health Centre We operate a primary nursing team system in which a small group of staff led by a nurse care for a small group of residents for a four month period This aids accountability and continuity and enables the resident to feel comfortable with knowing exactly who is providing care Care plans are devised in consultation with staff residents and relatives and are reviewed monthly by the primary nursing team Residents are encouraged to participate at intervals which they specify General Information All laundry work is carried out at no extra cost It is helpful if all residents clothing is labelled to prevent confusion Castle Grove is a pet friendly home and is registered with the Cinnamon Trust a charity which identifies residential homes where pets are welcome It is usually a good idea for potential residents to spend a month at Castle Grove before deciding to give up their homes We appreciate that health can deteriorate and we pride ourselves on being able to cope wi
4. residents complete to express their views periodically All residents are given a complaints procedure on admission which can be followed should the need arise Fees Our fee is dependent upon the resident s care needs a dependency score tool is utilised to evaluate the level of care required Residents are assessed prior to admission and monthly to monitor dependency levels When or if these scores change over a consistent period of time fees may be adjusted If residents are admitted from further afield it is helpful if a knowledgeable opinion is given of their needs using our assessment tool Fees are payable monthly in advance by standing order Current weekly fees range from 510 to 800 from April 1 2006 Our fees cover everything except extras such as personal shopping hairdresser chiropodist newspapers or private telephone We reserve the right to charge an administration fee of 10 on such expenses if handled by Castle Grove Expenses are invoiced monthly Note These fees and charges are irrespective of the source of the resident s funding Conclusion Our aim at Castle Grove is to provide a comfortable atmosphere in which the residents may enjoy retirement set free from the burden of housekeeping and its cares with the bonus of companionship Castle Grove is a home not an institution in which the highest standards of care in first class surroundings are combined with an appreciation of the individual s needs
5. service user uses a double room The service providers undertake to maintain a standard of care as required by the National Minimum Standards in Care Homes for Older People Care Standards Act 2000 If the service user has cause for complaint the service provider must be informed by telephone or in writing If this is not possible nor appropriate contact should be made with the Registration amp Inspection Division Commission for Social Care Inspection Suite One Renslade House Bonhay Road Exeter 01392 474350 out of hours emergency no 0845 000 0808 or the Local Social Services Office at Phoenix Lane Tiverton 01884 254581 or the North amp East Devon NHS Health Authority at Dean Clarke House Southernhay East Exeter EX1 1PO 01392 205205 10 11 12 13 This agreement shall continue in force until terminated by circumstances or by written notice by either party one month before the date of termination In the case of death of the service user full fees are payable until the room is cleared of personal effects or for a minimum of two weeks after death whichever is the greater Accompanied visits to hospital by staff and or transport will be charged to service user s expense account Visits are in the first instance the responsibility of the service user s family The facilities of the home shall include unrestricted use of lounges and other communal rooms The following operational details
6. voice or go up to her room without making it plain that they have plenty else to do A Relative My reason for writing is to thank both you and your staff for the hospitality afforded to me on each of my visits which is always much appreciated am sure that the constant stream of men in suits visiting your residents on business must be a nuisance on occasion and have perhaps had to visit more frequently than most as don t think that Mrs X would return forms sent to her in the post Bank Manager I write to express my sincere appreciation for all the kindness you gave to X Poor man had some curious lapses of reality and at such times things must have been a trouble to you both but you made no complaint but gave X a marvellously happy and safe life until the end A Relative Thank you all from the bottom of my heart for your loving support and for the care you gave to X before he had to go in to hospital A Resident Mummy always looked so cared for and so carefully dressed with the attention to detail which has always meant so much to her All your Residents and staff are a credit to you A Relative We often think of how kind you all were to Mother it was wonderful to feel that she was so happy during her final years Relatives It was my decision to move Mum to Devon following X s retirement and I would still make the same decision I have no doubt I could have found other
7. Castle Grove is ideally placed to enjoy all the amenities of Bampton yet its four acres of well kept gardens offer seclusion The gardens are a feature of Castle Grove containing many unusual flowers and trees a ha ha and a pond with open pasture land beyond As well as providing a pleasant environment for a stroll the gardens may also be appreciated from the large veranda or through the many French windows A recent addition is the splendid summer house The Staff Born and educated in Devon Isabelle Kenny took a B A degree at London University before becoming a secondary school teacher Upon completion of her M A at Cardiff she devoted her time to raising a family She has always had the welfare of all age groups at heart and could see the need for a place like Castle Grove where retired people could enjoy life in a mutually supportive environment The many books available for the pleasure of residents reflect her interests Isabelle has an NVQ level IV in Care Management and is also a qualified NVQ Assessor At Castle Grove we pride ourselves particularly on the standard of the cuisine This is hardly surprising as Ray Kenny was for many years a chef at The Dorchester Hotel as well as spending several years learning his craft in Switzerland He taught catering at a technical college and lately upon achieving a degree at University College Cardiff Castle Grove allows him to put his expertise to good use so that others may enjoy his
8. Flexibility is our aim so that there is scope for each person to be independent in a caring and mutually supportive environment CASTLE GROVE RETIREMENT AND NURSING HOME BAMPTON TIVERTON DEVON EX16 9NS TELEPHONE 01398 331317 FAX 01398 331317 www castle grove co uk CONTRACT FORM FOR USE UNDER THE CARE STANDARDS ACT 2000 AGREEMENT between R F amp I M Kenny Service Provider and sccaaedeccede eGescededoacd doseeeScosesedcecadevesceevseecscosecovdscoseoesevsecevcececesssceseceucesese ss Service User relating to the acceptance by the service user of accommodation in CASTLE GROVE RETIREMENT AND NURSING HOME 1 Upon payment of the agreed weekly charge See 4 below the service providers undertake to provide food light heat care and laundry as required by the service user The service user shall from his her own resources provide medical requisites other than that on prescription hairdressing newspapers clothing and other items of a personal or luxury nature required Payment for trips including longer hospital visits and special activities will be added to expenses which will be payable monthly in arrears Personal belonging shall NOT be insured by Castle Grove and the service user should obtain adequate insurance cover The weekly charge 0006 sI shall cover the provision of all services enumerated in 1 above and there shall be no extras A supplement will be charged when a single
9. GES CASTLE GROVE Teie BAMPTON TELET oei aa E T Sheltered Housing Charges 2006 07 Unfurnished Accommodation Accommodation Downstairs Kitchen Shower w c Dining Bedsitting room Chairlift Stairlift to upstairs Upstairs Double Bedroom with ensuite toilet Outside Small garden space with access to Castle Grove Including Excluding Lunch 7 days week House Contents Insurance Building amp Garden Maintenance Telephone Buildings Insurance Emergency Night Callouts Nursecall TV Licence Cleaning 2 hours per week Personal laundry Heating Council Tax Water Rates Electricity Bed Linen supplied and changed weekly Price 470 per person per week Single 280 per person per week Double Additional Service Charges Extra Cleaning 6 50 hr Care 8 00 hr minimum half hour charging period Extra Delivered Meals Lunch 7 00 Supper 6 00 Emergency Night Callouts 25 00 call Laundry 10 per load N B Tariff Reviews are on April 1st each year Tailor made care packages by arrangement in advance Care needs reviewed regularly Accommodation charges payable calendar monthly by Standing Order in advance Personal shopping supplied by us will be invoiced separately monthly in arrears CASTLE GROVE RETIREMENT AND NURSING HOME Castle Grove Bampton Tiverton Devon EX16 9NS Telephone 01398 331317 Fax 01398 331329 A Typical Weekly Menu At Castle Grove SUNDAY Lunch Re
10. SERVICE USER S GUIDE Introduction The small mid Devon town of Bampton is best known for its Autumn pony fair Close to Exmoor it also has the benefit of being some twenty miles from both Taunton and Exeter with Tiverton about seven miles away Bampton itself has a variety of small businesses shops including a post office and a fine old church It has the particular advantage of being both level and compact with everything in easy walking distance Castle Grove The House The house itself once the home of Sir Christopher and Lady Codrington occupies a unique position in Bampton It is a listed building mainly Georgian in style but with part of the house dating back to Elizabethan times There is full central heating and multi fuel cooking provides added security in the event of power cuts or fuel shortages The excellent meals are a speciality at Castle Grove having as it does a resident chef proprietor Downstairs there is an elegant dining room and large reception lounge with log burning stove The large single or double bedrooms boast full en suite bathrooms colour television if required and fine views of the grounds Residents are encouraged to bring items of furniture so that their rooms may be as homely as possible Private telephones may be installed at the resident s own expense Established in 1984 Castle Grove conforms to the full Registration and Accreditation requirements set by Devon County Council The home e
11. ality of life Residents are encouraged to continue contact with friends Visitors are welcomed at Castle Grove and we can provide meals by arrangement so that you may have the opportunity of spending time with your friends or relatives and experience the taste of the pleasure they enjoy When room is available we would be delighted to welcome those interested in a holiday convalescent or respite accommodation Castle Grove is registered for 20 residents We provide residential and nursing care a registered nurse is on duty at all times The current age range of our residents is 70 to 100 years of age with both male and female residents We cater for discriminating residents and are able to be flexible enough to cope with disabilities of a physical or sensory nature Castle Grove however would not be a suitable place for severely confused residents who might need a more secure environment Residents privacy and dignity is of utmost importance and respect is given to the Resident s preferred name the option of door locks and personal storage At Castle Grove we pride ourselves on consulting our residents to achieve satisfaction in the care given We have a weekly sherry party to discuss general topics and a Focus Group composed of a resident a relative two members of staff and Isabelle Kenny The Focus Group meets regularly and consults the other residents at meetings when Isabelle is not present We have designed a questionnaire which
12. are accepted by the service user Breakfast 8 9 am Lunch 1pm Supper 6 30 pm Lunch and Supper will be served in the Dining Room except in special circumstances Meals for visitors may be arranged with prior notice The service providers agree to allocate and the service user accepts the use of ROOM cee008 FLOM cessee seseeee eseceeeeeee Admission Date The service providers reserve the right to move the service user to a more suitable room as the need arises e g residential to nursing double to single etc N B In the case of a couple where on survives the other he she shall agree to being accommodated in a single room Each service user will be assessed on a monthly basis using a Dependency Assessment tool approved by CSCI Tariffs will be reviewed at least annually for April 1 However if a patient s condition shows a significant deterioration it may be necessary to review the weekly charge before the normal renewal date In some cases this may necessitate retrospective charging once increased care needs have been identified Our payment terms are monthly in advance payable by standing order Interest at the rate of 5 per month is payable on overdue accounts The signatories to this contract accept liability for any breach of any part of this contract Signed Service USEF vassssescvcces svedevesencvisedeosseeuesevnsceseonaseeanevevedessedesteuevdsseees F Date ghesielscesaell scvcesussies Service Provi
13. ders sesessscceessoccesssocecsscccessoccecesoceessocceesscceesssoeeesssee Date sese sssiss Sissies Service Users Views The following are extracts from letters and cards We know she could not have passed the last years of her life in more relaxed surroundings and with nicer people and that she appreciated as we do how much you have done for her A Relative Thank you so much for all your care of my mother over the years and especially the last few days We felt she could not have been in better hands at the end and were very touched by X s sitting with her until the final moment We will miss coming to Castle Grove A Relative Would you please thank all your staff for making us so welcome A Visitor The food was delicious as always and I m sure the residents enjoyed it too They seem well used to good living Do you offer weekend breaks for weary workers nowhere near retirement age Local G P re the Christmas Party Many thanks for your kindness and helpfulness over the last 10 months or so It has helped a lot in our up rooting from a place we liked very much We think we may have just about reached the end of our various demands which so far you have been able to grant with seeming cheerfulness Residents It can t have been much fun for her unable to move without ringing for help but it must also be difficult for your staff to always answer the bell with a cheerful
14. nd Green Beans w Q Bread and Butter Pudding or Spiced Apples with toffee yoghurt sauce Afternoon Tea Fruity Flapjacks Supper Asparagus Soup with Garlic Bread and Ham Salad Green Salad with tomatoes w Q Cheese Fresh Fruit and Yoghurts w Q Coffee or Tea FRIDAY Lunch Lemon Chicken with Lemon Sauce and Creamed Potatoes with Chives Courgettes and Pureed Root Vegetables w Q Caribbean Bananas or Mixed Ice cream Afternoon Tea Date and Walnut Slice Supper Bean Soup and Sardines on Toast w Q Cheese Fresh Fruit and Yoghurts w Q Coffee or Tea SATURDAY Lunch Fried Scampi with Tartare Sauce and French Fries Baked Tomatoes with Mushrooms and Peas SY Egg Custard Tart or Hot Fruit Compote Afternoon Tea Scones with Clotted Cream and Jam Supper Grapefruit Halves and Baked Pasta in Bacon and Cheese w Q Cheese Fresh Fruit and Yoghurts w Q Coffee or Tea CASTLE GROVE STAFF STRUCTURE Proprietors Care Assistant Care Assistant Office Manager Gardener Nurse In Charge Nurse In Charge Care Assistant Care Assistant Care Assistant Care Assistant Nurse Manager Care Assistant Care Assistant Care Assistant Care Assistant Head Chef Nurse In Charge Nurse In Charge H F o Kitchen Assistant Kitchen Assistant
15. njoys full fire protection procedures fire escapes and emergency lighting and fulfils the Devon Fire amp Rescue requirements A talkback nurse call system is provided in each room Our purpose built nursing wing is equipped to the highest standards with en suite facilities patio doors and lovely views Castle Grove has proved itself successful over the years in establishing a first class reputation in care In 1994 the home received a Devon and Cornwall TEC Award for Training Initiatives and has been re recognised for the fifth time for the Investors in People Award Castle Grove also adheres to the RNHA Gold Standard Blue Cross Mark of Excellence scheme In response to the developing needs of the elderly within this region we provide full Nursing care as well as Residential care We also provide sheltered housing details available on request and day care This enables us to provide continuity of care for all our residents particularly at a time when the need to change homes can be so distressing Personal and nursing care needs are constantly monitored by our nursing staff These are recorded on a Personal Care Plan for each resident Residents and or relatives are encouraged to contribute to the care plan if they so wish Reports of regular inspections carried out by the Commission for Social Care Inspection CSCI can be found on line at http www csci org uk inspection_reports care_services_inspection_reports The Garden
16. nursing homes with a similar level of cleanliness maybe even as good food But I would have had to search far and wide and very hard to find anywhere that felt as right I cannot describe the actual feeling it is just instinctive and can only be given off by the staff and management A Relative In her last years you looked after her with just the right balance of love care and comfort for a frail old lady combined with respect for her independence She could be exasperatingly wilful at times and deliberately deceitful with a wicked glint in her eye but you all handled those situations without fuss to provide a professionally disciplined physical and emotional support which extended not just to my Mother but to all of us A Relative Our eternal thanks for giving X the loving care and devotion and for making his last few weeks so very happy and contented Our thanks can never be expressed enough A Relative Very many thanks for the quite excellent lunch parties when the brightness and colour as well as the quite excellent cuisine were great fun and altogether cheerful A Resident At Castle Grove entertainment trips and activities are planned on a regular basis The Sherry Party is enjoyed by Residents and Visitors alike and is held every Sunday Armchair exercises are held regularly CONCERTS Performed regularly by professional artists to suit varying musical tastes WEST SOMERSET
17. particular skills As well as being a Church Sidesman and a Rotarian Ray is also an NVQ Assessor Our Registered Nurse Manager Susan Thomas R G N trained at University College Hospital London and has worked in elderly care since qualifying in 1983 She has been at Castle Grove since 1995 and is a qualified NVQ Assessor and a Manual Handling Key Trainer She holds the NVQ Level IV Registered Managers Award We are delighted to be registered with the University of Plymouth for Student Nurse Placements In addition we are a recognised centre for Supervised Placements for nurses from abroad to achieve registration We place a great deal of emphasis on learning and development undertaken by our staff and encourage all our staff to participate in in house training and also to attend external courses for example in First Aid Our annual staff appraisals lead to an action plan which identifies training and development needs Currently we employ 37 full and part time staff 7 nurses 19 care staff and 11 additional staff Two of our R G N s have cared for the residents at Castle Grove for over 10 years We have seven Senior Care Assistants trained to NVQ Level III in Continuing Care one of whom is also an NVQ Assessor Two staff have NVQ Level II in Direct Care We have one Manual Handling Key Trainer Several long term members of staff have been at Castle Grove for over 10 years and three members of staff have been here for over 13 years Our head
18. sidents Sherry Party SY Traditional Roast Beef with Yorkshire Pudding Gravy and Horseradish Sauce and Roast Potatoes Broccoli and Carrots with Red or White Wine w Q Coffee and Walnut Roulade served with Cream or Strawberries and Clotted Cream Afternoon Tea Sponge Cake with Jam and Cream Supper A selection of Cold Meats and Salad with Egg Mayonnaise w Q Ice cream and Cheeseboard w Y Coffee or Tea MONDAY Lunch Boiled Lamb served with caper sauce and Parsley Potatoes Mixed Vegetables and Cauliflower Mornay w Q Stewed Plums amp Custard or Lemon Meringue Flan Afternoon Tea Jam Tarts Supper Curried Parsnip Soup w Q Savoury Eggs Salad served with Chive Mayonnaise w Q Cheese Fresh Fruit and Yoghurts w Y Coffee or Tea TUESDAY Lunch Bacon and Vegetable Quiche and Sesame Seed Potatoes Mixed Beans and White Cabbage with Caraway w Q Bakewell Tart or Blackcurrant Mousse Afternoon Tea Madeira Cake Supper Fruit Punch SY Welsh Rarebit and Caesar Salad w Q Cheese Fresh Fruit and Yoghurts w Q Coffee or Tea WEDNESDAY Lunch Baked Cod with mushrooms and White Wine Sauce and Celery and Leeks Sweetcorn and Mashed Potato w Q Plum and Apple Crumble or Crowdie Fruit Salad Afternoon Tea Shortbread Supper Cauliflower Soup and Egg Mayonnaise and Ham Sandwiches w Q Cheese Fresh Fruit and Yoghurts w Q Coffee or Tea THURSDAY Lunch Cottage Pie and Delmonico Potatoes with Nutmeg Carrots a
19. th most problems Residents are protected by the CSCI approved contract which both resident and proprietor sign A copy is available for examination Domiciliary appointments with the local hairdresser and chiropodist may be arranged Therapeutic treatments such as aromatherapy massages may be arranged by appointment with qualified practitioners Depending on mobility the residents may see an optician or dentist on a domiciliary basis or may be taken by car to the surgery Castle Grove is such a lovely home and its grounds are so beautiful that it is possible to be very happy without venturing outside its gates Those in need of a steadying arm are encouraged to ask a care assistant for company on local expeditions There is a strong connection between the local Anglican Church and Castle Grove the vicar John Stone celebrates Eucharist fortnightly in the house and several residents attend Sunday service We would also be pleased to assist residents of different faiths or denominations to fulfil their spiritual needs Apart from various in house entertainments including a sherry party each Sunday lunch time there is an extensive library supplemented by the library service which includes large print books a piano C D record and cassette players radio large screen television games and jigsaws A regular quiz exercise to music sessions and Art amp Creativity afternoons all help to enable each resident to achieve and enjoy qu
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