PATIENT ACCESS WEBSITE - PATIENT USER GUIDE
Contents
1. PATIENT ACCESS WEBSITE PATIENT USER GUIDE PLEASE DO NOT MAKE AN APPOINTMENT TO ENQUIRE ABOUT THIS SERVICE ASK OR TELEPHONE RECEPTION 1 To create a Patient Access Account To open a Patient Access Account you first need to contact the Surgery and ask them to register you In order to register you will need to complete an application form and provide suitable PHOTOGRAPHIC IDENTIFICATION You will receive a registration from the practice giving you the information you need to complete the registration screen This registration form will contain a PIN your practice number your individual access ID and your NHS Number such as the example below Screen 1 PIN B54788 Practice Number 1234 Aces ID 9876 NHS Number 1234567809 Screen 2 First Name John Last Name Smith Enter the other information yourself Remember your password and security information but do not write them down in identifiable form You now need to access a PC and log on to the Internet Into the Internet address bar type http www oldmachar co uk and the following screen will appear Welcome Welcome to the web site of the Old Machar Medical Practice quality medical service tailored to the needs of our patients This longstanding practice has served the needs of the local practice we now have six full time partners four part time partn practice for new GP trainees medical students and nursing s Statutory Info2. WebLinks 2 79 nity since 1901 Originally two docto part time assistants and are a training We aim to provide a friendly and hig Click on the link in the top menu bar either Appointments or Prescriptions The next screen gives you the Patient Access login button and links to helpful information about Patient Access Click once on the link to Patient Access Patient Access Documentation Patient Access Conditions of Use Patient Access Application form a Patient Access SKY Apps Instructions a Patient Access Website Instructions TU ae You are now presented with the Patient Access Sign In Register screen Patient Patient Access Home Welcome to Patient Access Patient Access lets you use the on line services of your local practice These may include arranging appointments repeat medication secure messages medical record and updating your details Find out more Sign In Patient Access is ji a Racer Help and Service Status Access ID MORE Why is the service available More frequently asked questions More ues asked questions View the current service status Register 7 This ste uses encryption How can J tel this site is encrypted Patient co uk For trusted information on conditions and vare considered Medicines visit Patient co uk Patient Access wo
3. Practice ID Access ID Password 3 Booking an appointment with Patient Access As indicated on your Home Page you simply click once on Book a New Appointment 2 Appointments Date Time Clinician Location You have no appointments booked and you are presented with a choice of the next available appointments Book an Appointment To make a booking please click on the time of your choice Need help booking an appointment Too much information Use the choices on the right to find the person or place you want Pick a person All Pick a place All 5 0880 Thursday 30th August 2012 Dr C O Connor Dr L Leong Trainee Assistant KING ST CO THURSDAY KING ST LL THURSDAY King Street Surgery King Street Surgery Friday 31st August 2012 Dr G Howden Dr L Leong Assistant eme Mesmond Surge aai 15 00 15 00 09 50 09 50 Monday 3rd September 2012 Dr C O Connor Dr G Howden Dr G Howden Dr G Sim Dr R J G Stewart Trainee Registrar Registrar Pnncipal Principal KING ST CO MONDAY KING ST GH MONDAY JESMOND GH MONDAY JESMOND GS MONDAY JESMOND RJS MONDAY King Street Surgery King Street Surgery VIDEO Jesmond Surgery Jesmond Surgery Er weise ERU 2 Ez EX Once you have decided which appointment time is most convenient for you you click once on that time PLEASE NOTE TO CHECK THE SITE OF THE SURGERY YOU ARE BOOKING CLEARLY MARKED KI
4. NG STREET OR JESMOND SURGERY You will next be asked to confirm your booking you can see that the name date and time of your requested appointment is shown quite clearly You also have the option here to change the appointment and also to enter the reason for your visit Confirm your booking You ve requested an appointment with Dr D Cooper at 09 40 on Thursday 13th September 2C Jesmond Surgery To confirm the booking please click the Book button below Enter EM reason for the appointment optional maximum 36 characters write your information in here you can still choose a different appointment nce the appointment booking altogether If you are happy to proceed click on Book The next screen confirms your booking and gives you the option to print the confirmation Appointment Booked Your appointment has been made You ve successfully booked your appointment with Dr D Cooper at 09 40 on Thursday 13th September 2012 at Jesmond Surgery We look forward to seeing you if you cannot attend your appointment please let us know as soon as possible You can cancel by telephone or here at the website Thank you for using our website Print Confirmation Go to homepage When you return to the Home page of your account click on Go To Homepage your appointment is displayed as below Appointments Date Time Clinician Location Action You have booked al
5. est the medication s below Click confirm to send the request Co Dydramol Tablets 100 tablet s 2 FOUR TIMES A DAY AS REQUIRED PAINKILLER Co Dydramol 10 500 Tablets Comment Change the request 8 Cancel the request Click on Confirm and a final confirmation dialogue box is displayed Prescription request confirmed Your prescription request has been confirmed Your Doctor will look at your request and update the status as below Awaiting action Requested waiting for the practice to process Rejected contact your practice for the reason Cancelled contact your practice for the reason Accepted Issued the request has been approved Please allow up to 2 working days before collection Check with your surgery for specific collection times Please check back online for updates on the status on your prescription request The status of your request can be checked online 5 Log Off Patient Access If you have finished your business with your Patient Access account don t forget to Log Off This is done by clicking on Logout located above the patient access logo in the top left hand corner of the screen Home Sian out Q access
6. hat item and click SUBMIT Please remember to put either King Street or Jesmond Surgery in the comment box to aid our reception staff as instructed Your Repeat Medication Select the medicine s you want to request by ticking the check box Add a message related to the request if required and click the Submit Request button You can search for information on each item by clicking the icon This will open in new window This information is taken from www patient co uk where you can find information on medicines and other medical topics Select Drug Details Last Issued n 6 Modulite Cfc free inhaler 100 micrograms actuation TWO PUFFS TWICE DAILY PREVENT 19 Nov 2013 n Curae Tablets NUGIBNEIS AO AES AASR DRENE 2U Dec Gode o poU ed 50 mg 84 tablet s TOS PC ANTI INFLAMMATORY 20 Dec 2005 o ER MATION Cro Frae HET lone ulis 2 1 inhaler s 2 PUFF AS REQUIRED TO RELIEVE ASTHMA 19 Nov 2013 E You may include a message relating to ycur request If you need to request something that is not listed above contact your practice The only characters allowed are numbers letters full stops commas and apostrophes Maximum characters 20 have 200 characters left If your doctor works at more than one place plea mber to say where you usually collect your repeat pre ions Request A confirmation dialogue box is shown Here are the details of your request You are about to requ
7. ine facilities 1 Your Personal Details We nead your sumame and date of birth to further verify your identity They ll be checked against the record held at your practice 1 You need to enter your surname and 2 Choose a Password date of birth here Koop in mind your password is CASE sEnSITiVe It s generally good idea to choose a password made of both letters and numbers Password Confirm Password Your Surname Date of Birth selectmonth 2 Enter your ri M password and 3 Complete a Security Question confirm it here We ll ask you your security question should you forget your password 50 choose an answer that you ll remember but isn t easly quessable by others Security Question Your Answer select a question to answer 3 Choose a security question by clicking on the drop down 4 Click on Submit arrow and putting your answer in this box The next screen you see will tell you that your sign was successful As an Existing User you can now sign in as below 2 Signing In to Patient Access To sign in to Patient Access either progress to the Patient Access Sign In Register screen as is shown above or you can enter the direct web address into your web browser https patient emisaccess co uk As an existing user you can now sign in by completing the fields below Sign In Help
8. l your online appointments Contact your practice to book more 13 Sep 2012 09 40 Dr D Cooper Jesmond Surgery Print 4 Cancelling an appointment with Patient Access As indicated on your Home Page you simply click once on Cancel adjacent to the appointment you wish to cancel A confirmation dialogue box is shown Cancel an Appointment Are you sure you want to cancel your appointment with Clinician Dr D Cooper Date Thursday 13th September 2012 Time 09 40 Place Jesmond Surgery ET Ee Click on Cancel and a final cancellation dialogue box is displayed Cancellation Confirmation You ve cancelled your appointment with Clinician Dr D Cooper Date 13 Sep 2012 Time 09 40 Place Jesmond Surgery By telling us you can t make it we can offer the booking to another patient thank you View your appointments Book a new appointment 5 Ordering Repeat Prescriptions with Patient Access As indicated on your Home Page you simply click once on Make a request Repeat Prescriptions a request See your repeat prescriptions See requests detail Date Drug Status You have no prescription requests The next screen will give you the choice of all of your medications that are currently on active repeat prescription There are also links for further information as marked by the i icon To request any repeat prescription item simply click the box to the left of t
9. rks by connecting to your doctor s EMIS clinical system 2 1 do experience issues contact your practice so they can report the issue to EMIS suppo Access to this system is permitted to authorised users ONLY Unauth a criminal offence and could be prosecuted Please read the teins of use and the information about your privacy whi Jo this website Click on the Register button It is of the utmost importance that only genuine patients are granted internet access Therefore you must have your Registration Letter from the practice giving you the information needed to continue Also it is vital that you enter the information EXACTLY as printed on the registration form Register Have you visited your GP already and been given a PIN and an access id Online Registration the No option will be available very soon Check back regularty Yes No You should have been provided with the following details If not or if you have any problems please contact your practice PIN Practice ID Access ID Your NHS Number The next screen you see will take you through your security details emisaccess Patient UK Create Your Account gt Create Account gt Security Details Security Details Thankyou for identifying your Practice To finish creating your account complete the sections below Once done you will have access to the onl
Download Pdf Manuals
Related Search